Lucie Dupuis

Lucie did an amazing job planning our visit to Germany. She was able to incorporate our interests and a pre-scheduled event into our itinerary. The Platzl hotel in Munich was perfectly located and the accommodations and staff were fantastic. We did a tour of Dachau with our guide Haim. He did a great job informing us and keeping our small group together. Lucie arranged for a rental car in Munich and we drove to the AMERON Neuschwanstein Alpsee Resort & Spa in Hohenschwangau, Schwangua. Home to both the Neuschwanstein Castle and the Hohenschwangau Castle. Both are stunning.
The next day we visited the Top of Germany, Zugspitze. The cogwheel train up and the cable car down were part of the adventure. After coming off the mountain, we drove to the Linderhof Royal Palace. We enjoyed our walk, but due to the time of year, most areas weren’t open. It does look to be spectacular in the summer when the gardens are open. Still happy we went. Lucie was terrific in answering my questions about this day. We then drove back to Munich and took the train to Berlin. Appreciated the great seats Lucie has reserved for us. The first evening in Berlin was our pre-scheduled event. The following day, we had an amazing Jewish History tour led by Ronen. He was fantastic! After the tour we decided to walk to our appointed time at the Jewish Museum. We found a great place to eat and interesting sights along the way. The museum is a treasure. The next day Lucie had arranged for us to be picked up and driven to the airport. The drivers for not airport rides were wonderful! Can’t recommend the Kim Kim planning and specifically Lucie enough. She planned a dream vacation for us!!

Hotel Reviews

Platzl Hotel - Superior

München

The location, accommodations and especially the staff were fantastic! Would definitely recommend

Authenticity & Character

The outside was a great old building. The inside was warm and welcoming

Location

Convenient to sights, shopping, great restaurants and transportation

Staff

Every staff member we encountered, from front desk, to food service team to housekeeping were friendly and helpful

Cleanliness & Comfort

The room was clean, comfortable and had everything you would think you’d need and even things you didn’t. Having an umbrella was an unexpected addition and appreciated for our one day that it rained

AMERON Neuschwanstein Alpsee Resort & Spa 4*

Schwangau

The entire hotel was warm and welcoming. A wonderful mix of old and new in a beautiful setting. The staff went above and beyond in every interaction.

Authenticity & Character

Wonderful incorporation of the old and new

Location

Stunning!!

Staff

Couldn’t have been any more helpful!!

Cleanliness & Comfort

ARCOTEL John F Berlin

Berlin

The staff at the hotel was outstanding!!! The breakfast was good. The accommodations need to be updated and maintained.

Authenticity & Character

The room decor and amenities, like a jr suite with only one very strange chair to sit in, were confusing at best. The shower wasn’t clean. Our room was never serviced and the door lock didn’t work properly.

Location

Staff

The front desk staff were amazing!! Helpful and courteous!

Cleanliness & Comfort

Bed was comfortable, bathroom wasn’t clean and no seating other than the bed in a Jr Suite, unless you count the one strange rocking chair

Activity Reviews

Dachau Concentration Camp Memorial

Munich

It feels strange to give a 5 star review to such an emotionally difficult tour, but it is so important that tours like this don’t let us forget what happened and how. Our tour guide Haim was terrific.

Quality of Experience

Well paced and informative

Guides, Drivers and Staff

Haim did a great job. Matter of fact with difficult information. And made sure we were all where we needed to be

Transport

Haim made it easy for us to get both the train and bus

Zugspitze round-trip tickets

Garmisch-Partenkirchen

Wow!! What amazing views! We took the train up and the cable car down. I would recommend that after riding both.

Quality of Experience

Guides, Drivers and Staff

The gentleman at the train station was wonderful confirming our route and where to be. The food service team at the panorama restaurant were great

Transport

Fun and pretty easy to navigate once we knew we were in the correct spot. The getting there and back was a wonderful part of the experience.

Jewish Berlin tour

Berlin

A wonderful and through overview of the sights and history. Ronen was an amazing guide. Lots of knowledge and did a great job answering our questions.

Quality of Experience

The information, locations and pace of the tour was great

Guides, Drivers and Staff

Ronen was terrific. Kept us moving, but not rushed. Informative. Not only provided information, but also took time to answer or questions

Transport

Transport was by foot. Great walk!!

24/7 assistance in case of emergency

Germany

Didn’t really have an emergency. However, we had an issue when our guide didn’t show for our tour. Lucie had provided our tour team’s contact information so I reached out directly to them. In the midst of getting everything fixed, Lucie reached out proactively to be sure all was ok. She went above and beyond!!

Quality of Experience

Guides, Drivers and Staff

Lucie is five stars for sure!

We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change.

Hotel Reviews

Hotel Opera

Munich

Very nice hotel in a quieter location, but close to the subway and fairly easy walking distance to the markets. The staff were kind and helpful. There is a nice little coffee shop and bakery less than a block away.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Würzburger Hof 4*

Würzburg

This hotel was nice, and the staff were very kind. It was a good location close to the train station and within easy walking distance to the market. The breakfast was wonderful! The only problem we had was that the hotel was VERY warm inside, and the only option we had to adjust the temperature was to open a window. This made it a challenge to keep the room at a steady and comfortable temperature and there was a lot of activity and street noise at night, which kept us awake sometimes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean and nice, but the heat was turned up way too high, and there was no way (that we could find) to turn it down. I believe the temperature outside during our stay was unexpectedly unseasonably warm, so this may have been a factor.

Cocoon Salzburg

Salzburg

This is a newer hotel that is very nice. We appreciated some of their sustainability efforts. The staff were efficient and kind. The bar/restaurant in the hotel was enjoyable; it had seasonal cocktails in the evenings and a delicious breakfast in the morning. The location of this hotel was nice because it was so close to the train station, but it was a little far of a walk to get to the markets and activities in the city center. It might have been nice to be a little closer to the city center.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Munich Food tour

Munich

We loved meeting our guide, Andrea. In addition to taking us to some great places and sharing delicious local food with us, she shared interesting information about the city and pointed out places we could return to on our own during our stay in Munich.

Quality of Experience

Guides, Drivers and Staff

Transport

At leisure : the Salzburg Christmas market

Salzburg

This was one of our favorite Christmas Markets of the entire trip! An amazing violinist was playing when we first arrived, and the music could be heard throughout the market. It really added to the holiday atmosphere and felt so festive!

Quality of Experience

Guides, Drivers and Staff

Transport

It was a bit of a far walk from our hotel.

Apple Strudel & Prezel cooking class incl. dinner & music

Salzburg

We frequently participate in cooking classes when we travel, and this was one of the best we have ever participated in. The instructor was fun and clear, and the recipes were easy and delicious. We also appreciated how the class was set up and provided a group lunch at the end; this created opportunities to socialize with the other participants and make new friends! After class, I emailed the school, and they sent me copies of the recipes so I could easily remake them at home!

Quality of Experience

Guides, Drivers and Staff

Transport

It was a bit of a walk from our hotel, and we had a little difficulty finding it.

24/7 assistance in case of emergency

Germany

We didn't really have an emergency, but we had to call for assistance once when we first arrived in Munich. Our flight arrived an hour early, so we waited for our ride, but even after our scheduled arrival time, we didn't see anyone or hear from anyone. So after waiting 90 minutes, I called for help, and she was able to get in touch with the driver and find out he was on his way, just running a bit behind. She was very helpful and got an answer quickly.

Quality of Experience

Guides, Drivers and Staff

Transport

What a wonderful experience! We traveled to Germany in December 2025 and started planning around March. Lucie, our advisor, was incredible from the start. She listened to what we wanted the trip to be like, suggested itineraries and adjustments to help us make the trip our own. She guided us through logistics including how much we wanted to spend, type of transport (trains, bus, etc), type of hotel, group vs private tours, etc.

Lucie took care of all the logistics and made sure we had all information needed. It was truly a concierge experience where we showed up without worrying about any of the details and made the trip much more enjoyable.

The selections for hotel, guides, etc were perfect based on the information we provided. Every tour experience was educational and enjoyable and Lucie made sure to leave us free time in the evenings, which we requested. I have family members using KimKim for their upcoming trips based on our experience and we will definitely use KimKim again.

Hotel Reviews

Garner Berlin - Mitte, an IHG Hotel

Berlin

A very simple hotel; one where the difference between American and European ratings was more prominent. The bathroom was basically in the bedroom.

Authenticity & Character

Location

Right near checkpoint charlie

Staff

Cleanliness & Comfort

25hours Hotel HafenCity

Hamburg

Amazing character!

Authenticity & Character

Location

Staff

Solid, nothing extraordinary

Cleanliness & Comfort

Dorint Hotel Dresden

Dresden

A little out of date

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Nürnberg Central

Nürnberg

Amazing hotel. Truly 5 stars.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Haus im Tal

München

This is a club pretending to be a hotel. Rooms are more to make a statement than be functional. Comfortable beds but minimal storage. Noisy. Great location for access to old town, but not restorative. No lobby, check in is in the bar.

Authenticity & Character

It had character, just not one we enjoyed

Location

Staff

Cleanliness & Comfort

Showers smelled, carpets were old

Activity Reviews

Munich WWII Combo: Third Reich & Dachau Tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Sachsenhausen Concentration Camp Tour With Licensed Guide

Berlin

Quality of Experience

Guides, Drivers and Staff

UNESCO Warehouse District Tour

Hamburg

Incredible tour with local knowledgeable guide

Quality of Experience

Guides, Drivers and Staff

Explore Berlin Highlights & History Tour

Berlin

Quality of Experience

Guides, Drivers and Staff

Dresden Old Town Walking Tour

Dresden

Quality of Experience

Guides, Drivers and Staff

Transport

Nuremberg Combo Tour WW2 + Old Town

Nuremberg

Quality of Experience

Guides, Drivers and Staff

Our trip to Germany was great, and Lucie made it easy to plan. We started with several tours. The Apple Wine tour was interesting, but I was expecting to sample some Apple Wine tour. It was more of a historical wine tour than a wine tour with tasting, so I was disappointed about that. The tour overall was great, and I learned a lot of interesting things about Apple wine. That said, I enjoyed walking around in Frankfurt and seeing the Christmas Market. Our room at the Sofitel was nice but very small. This was a hotel I picked, and I probably would not choose it again if you are traveling as a couple. Our Rhine Valley tour was nice. We went to some really nice wineries where they served generous pours. We also went to lunch, which was delicious. The couple we shared our tour with was a lot of fun, too. We then went to Heidelberg.
Unfortunately, the weather was bad, but we still enjoyed learning about the castle and the town's history. The hotel was nice. If you like an older-style hotel, this is the place to stay. The mattresses were very firm. We then went to Baden-Baden, which was my favorite place we visited because of the hotel, shopping, and restaurants. The hotel was absolutely beautiful. I highly recommend this hotel. Service was great, and the decor was perfect. It is right across the street from the Christmas Market, which was beautiful and looked like a scene out of a Hallmark movie. lol. The food was great, and so was the shopping. We went to the thermal spas. This was okay. I wish we had known to bring a robe, a towel, and flip-flops to the spa, which are typically provided. We did not know where to go or how to enter the spa, and the front desk was not helpful. It was okay and could have skipped going here. I would still highly recommend Baden Baden. We really enjoyed our trip and appreciate all the recommendations for restaurants and stops on the way to Wurzberg.

Hotel Reviews

Steigenberger Icon Europäischer Hof Baden Baden

Baden Baden

This hotel is beautiful. The space is beautifully decorated and is in an ideal location for the casino, Christmas market, and shopping. I would go back to Baden Baden to stay here. I am sad that we only stayed for one night. Also, the people were very kind, and the service was excellent.

Authenticity & Character

Location

Ideal location and view from our room.

Staff

Cleanliness & Comfort

Whoever decorated and designed this hotel did an amazing job.

Europäischer Hof (Heidelberg)

Heidelberg

I would describe as nostalgic. I typically like modern. The room was clean but the beds were firm. Our shower head did not adjust but worked. The service was great. It was not my favorite place I stayed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sofitel Frankfurt Opera

Frankfurt

The room was very, very small. The pictures on the website were deceptive. That said, the room was clean, and the linens were amazing. The bed was supersoft and comfortable. Great location and the service was great. If I stayed here again, I would stay in a larger room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room was very very small for 2 people

Activity Reviews

Frankfurt's Apple Wine Private Tour

Frankfurt

Great tour, but wish it had included a sample of Apple Wine. Love the history lesson and walking around the city. Meeting location was vague but we figured it out and confirmed with our tour guide at their office.

Quality of Experience

Guides, Drivers and Staff

Transport

Romantic Rhinevalley Castles & Wine tour

Germany

We went on a tour with another couple that we met during the tour. It was fun. They pour generous samples of wine and can taste whatever you want. The wine was great and had something for everyone. Because the group was small, it was nice to customize the tour as we went along. The wineries were beautiful. We had a lot of fun and would recommend for wine lovers. Lunch was also delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Heidelberg Private Guided Walking tour old town with Castle visit (3 hours)

Heidelberg

Love a good history lesson and a castle. Our tour guide was great and also gave us a lot of information about living in Heidelberg. I would recommend this tour because it gives you a chance to learn and experieince Heidelberg all in one tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Lucie, our local specialist, helped us plan an amazing weeklong family trip (2 parents + 2 teenage children) to Germany! She was very detail oriented, attentive and communicative throughout the planning process, and our trip went seamlessly thanks to her! We flew in, took a train midway through the trip, and on the last day traveled via rental car, and Lucie booked and scheduled everything so precisely. We were so grateful for all the work she did to organize things so we could just enjoy our family time!

In Germany, we visited Berlin, Munich and Fussen. In Berlin, highlights were a private walking tour of historic sites with Paul, our guide; a tour of the Berlin Story Museum; and a tour of the Natural History Museum. In Munich, shopping at the Marienplatz Christmas Market; dinner at Hofbrahaus; and a tour of the BMW Museum. Lastly, in Fussen, a tour of Neuschwanstein Castle with stunning views of the Alps.

We would highly recommend visiting these sites in Germany and working with Lucie to anyone!

Hotel Reviews

Hotel Hirsch Füssen

Füssen

-The quadruple room is an absolute perfect fit for a family of four -The hotel is directly across from the walkable, quaint town square as well as a convenient supermarket -It was so sweet to find as a welcome gift a packet of gummy bear candies on every pillow in the room

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Titanic Gendarmenmarkt Berlin

Berlin

-At the center of all the action in Berlin -Terrific bar -Very comfortable beds

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Bayerischer Hof

München

-At the center of all the action in Munich -Terrific breakfast buffet -Big, luxurious bathrooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private Essential Berlin Tour: Landmarks Highlights & History

Berlin

-Paul, our guide, was kind, attentive, patient, and very knowledgeable -We loved that this was a walking tour; it felt more authentic and interactive as a result -Stops at historic sites (e.g., Brandenburg Gate, Checkpoint Charlie) as well as fun locales like the Rausch Chocolate Shop

Our trip included all of the things I wanted to do and see. Lucie planned things so well! We knew where we were staying and how to get there. The reservations for hotels, a chauffeur, trains, and tours were all lined up with no problems. We knew when we had to pay for things and what was already covered. We had a great visit to Germany! I have shared my experience and high praises with friends and family. I recommend this personalized service highly! I will definitely use KimKim again.

Hotel Reviews

Park Plaza Wallstreet Berlin Mitte

Berlin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Platzl Hotel - Superior

München

Authenticity & Character

I loved the Bavarian uniforms.

Location

Right next to a main square, and right around the corner from Hard Rock Cafe!

Staff

Very kind, helpful, friendly, and smiley staff!

Cleanliness & Comfort

Activity Reviews

Freiburg Walking Tour!

Freiburg

Very knowledgeable guide! Walter knew history and was passionate about Freiburg. We did a lot of walking and learned a lot.

Guides, Drivers and Staff

Neuschwanstein Castle Full-day tour

Munich

Quality of Experience

I was expecting to see a lot more of the castle, but what we saw was interesting. I don't think KimKim could do better, but my expectations of the castle were higher.

Guides, Drivers and Staff

Transport

Berlin Introduction

Berlin

Forrest was amazing! He knew so much history, and being American like us, he could give us the perspective of how the US was impacted and part of the history of Berlin. He was flexible and could answer questions we had, making the experience very personalized.

Quality of Experience

Guides, Drivers and Staff

Welcome to Stuttgart!

Stuttgart

I was so grateful to have time to spend with my brother in Stuttgart! I love that Lucie could make this happen for me. It has been years since I had seen him and his wife, so it was a treat.

Dachau Concentration Camp Memorial

Munich

I don't know if calling the Dachau activity 'amazing' is quite the right term. The history of such a place was so disturbing, but I am glad we were able to go and experience history firsthand. We need to remember how insane humanity can be when following the crowd.

Quality of Experience

Guides, Drivers and Staff

Hein knew a lot! He was a little bit difficult to understand because he talked fast and with an accent that I am not used to, but there was so much to say. I think it would have been a better experience if we had more time to see and read all of the exhibits and not feel so rushed.

Transport

Just public transportation.

The trip started out a little bit rocky. We landed early and got through customs early so our transportation to the hotel was not there yet. Due to construction at the airport, it was unclear where to connect with him since he wasn't there when we arrived but once we found him we were whisked off in a beautiful Mercedes S class car to our hotel. Christoff, our driver pointed out some sights along the way. In Munich, we stayed in the Platz Hotel which was very nice and comfortable and offered amazing breakfasts and was well located near Marienplatz and Vktualienmarkt. There was a mix up with the private walking tour and so we just wandered around on our own but the team gave us a good list of things to see and do. The next day was a tour of Dachau with InMunich Tours. That was an excellent tour and our tour guide, Marcin, was so knowledgeable. It was a sobering experience but very important to see. The next day, we rented a car from Avis which went smoothly and drove to Garmisch. What a beautiful drive! The fall foliage was in full bloom! We stayed at the Hotel Zugspitze which was another very nice hotel with a spa, swimming pool, sauna, Michelin restaurant and lovely breakfast. It was well situated in town and had a view of Zugspitze. The cog train and cable car ride were very picturesque although a little scary for me since I have a fear of heights! The view from the top made it all worth it though! The next day we drove through the beautiful countryside to Neuschwanstein. I wish we had known ahead of time about the climb up the hill. It took longer to get up there than we had anticipated. We almost didn't make it to the tour but it was worth the run up the hill! We visited Linderhof Castle the next day and it was beautiful as well! Onward to Salzburg. The train ride was comfortable and uneventful. Our hotel Dorint was an easy walk from the train station and close to the old town of Salzburg. We walked through the old town and took the funicular up to the fortress where we had excellent views of the city. The following day we had a tour with Fritz from Edelweiss Tours to The Lake District and Hallstatt. He was excellent showing us all the sights along the way to Hallstatt and pointing out things we should do while we were there with our free time. The museum there is very interesting. The following day we toured also with Edelweiss but this time, our guide was Shiva. He took us to Durrbeerg Salt Mine, Berchtsgaden and King's Lake. A great tour to learn about salt mining! Then we headed to Salzburg which was a little confusing because we started on a train then transferred to a but for a couple of hours and then back to the train but finally made it to our next hotel The Archibald at the Charles Bridge.
Another well located and comfortable hotel. We had a Prague city tour with Miriam from Insight Cities where she pointed out all the highlights of the Old Town and New Town. She gave restaurant recommendations, told us of tourist traps to avoid and gave us a good explanation of how to tell time with the astronomical clock. The next day we went to the Clementium and Baroque Library. Really interesting but beware, there are A LOT of stairs! We went on a Prague food tour with Klara from Taste of Prague where she took us all around New and Old Town where we tasted local food and drinks as well as some from other parts of the world. Klara was very passionate about food and drinks! We had a driver take us back to Munich because the train tracks were under construction. It was a very pleasant drive with our driver Joseph. For our last leg, we stayed at Hotel Torbrau. Also well located and comfortable! We did a Munich walking tour with Elisabeth of Discover Munich.She did a great job showing us her favorite places and passageways through the Old Town. We had another beautiful S class Mercedes to take us to the airport the next day for our flight home!

Lucie gave us excellent service in planning a fourteen day trip to Germany. She diligently listened to our choices of destinations and accommodated all of our changes. She was not only quite friendly, competent and knowledgeable, but patient, working with a senior couple.

I would highly recommend her!

We had a good trip to Berlin and London. Lucie Dupuis did an excellent and professional job of assisting in the planning for our trip. She provided useful and insightful input and recommendations as our trip plan evolved.
All scheduled tours in Berlin were excellent, in particular the tours by Insight Cities (Romin and Justin are certainly two of the best guides we have experienced over our 20+ years of traveling).
In London, our guide for the Westminster Tour, by LivTours and guide, Charlotte Everett (of Rebel Tours) was also excellent.
Also, of particular note, was the superior and high end transport and chauffeur service provided by Blacklane and Klass Chauffeur.
We look forward to working with KimKim on our future travel adventures.
Gary