France Travel Agents

Thank you so much for sharing such a thoughtful review. It means the world to us to hear that you felt supported, heard, and well cared for from the very first planning conversations through your return home. I loved creating an experience for you and your daughter to meet in Paris. I hope you took advantage of riding bikes in the city, and I am so glad you stayed at the Hotel Brighton.

Creating a seamless, stress‑free experience is always our goal, and it's wonderful to know that the day‑by‑day organization, ticket access, and clear instructions helped you relax and enjoy your trip. I am glad you used the app to its fullest capacity.

It has been such a pleasure planning your travels, and we're truly honored that this was your third trip with KimKim. Your trust means so much, and we can't wait to help you create more memorable adventures ahead.
Warmly,
Liz

Hi Keaton,
Thank you very much for your review and for your precious comments. I'm thrilled it was a great experience for the whole family!

Hi Kathleen, how are you?

Thank you very much for your kind feedback.
We are really glad to hear that you enjoyed the time spent with all the guides and that the visits felt engaging and easygoing.

We will, of course, pass on your special mention to Natalie in Carcassonne — she will be very happy to hear that the visit felt like a real conversation, carried by the place and its scenery.

Thank you again for travelling with us.

Best,
Sebastian

Hi Glenn,

Thank you very much for taking the time to share such detailed feedback.
We are delighted to hear that you enjoyed the excursions, the guides, the hotel locations, and the train logistics. We know how important smooth connections and well-timed travel are, and we are glad this part of the trip worked well for you.

We are, however, very sorry to read about your experience with the night staff at the Aragon hotel in Carcassonne. We fully understand how frustrating this situation must have been, especially after discovering that many restaurants listed online were in fact closed. Your request for assistance was reasonable, and the response you received clearly did not meet the level of care we expect from our accommodation partners.

We take this feedback seriously and will address it directly with the hotel, including the need for better on-site support in the evenings and clearer, up-to-date local dining information. In historic towns like Carcassonne, opening days and hours can vary significantly depending on the season, and local guidance is often essential.

Thank you again for your trust and for highlighting this point so we can improve future experiences for our travellers.

Cheers,
Sebastian