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Rachel Long

Although I have always lived in beautiful Wales, I am passionate about travel. As a child I spent family holidays in Britain, touring the west coast of Scotland and the south coast of England, walking in the Lake District, and visiting Pembrokeshire where I chose to settle after graduating. Nowadays you will probably find me walking, cycling or sea kayaking in my free time. I have worked as a teacher and then school leader. I feel fortunate, with my husband, to have brought up our two children, in Pembrokeshire, where access to such a fantastic area has been on our doorstep. Looking back, competing in the Blenheim Palace Triathlons, cycling from London to Paris and studying howler monkeys in Argentina have been enriching experiences.
I think it is fair to say I have the travel bug, and if I can help you satisfy yours, I’ll be even happier.
For me, it’s not only about seeing the next fantastic view but also about embracing new cultures and communities along the way. There is always something to take away. Travel has the knack of taking us out of our normal lives and thoughts and opening our minds to new possibilities.
I’ve travelled extensively in Europe. There’s an amazing variety of landscapes, people, and history and a million and one ways to experience them. My journeys have expanded from my first tentative forays to France to working in Spain. Whether skiing in Norway or Italy, travelling through Turkey by bus or cycling the Mountains of Northern Spain, there has always been a pleasure in sharing experiences and learning something new.

What places and activities do you specialize in?

"My experience hinges on showing you a true sense of place in England, Ireland, Scotland, Wales and France. I offer expert advice with knowledgeable insights to tailor a unique journey to remember. Whether you want to experience a culinary adventure along our extraordinary coastline, escape to a remote Scottish island, or learn more about a long history of legends and castles, I can arrange everything for you."

How did you get involved in travel?

"I've always loved to travel, perhaps it was coming from a small village in Wales that gave me the urge to get out and see what else was out there! Since my early journeys in Britain and Europe I've been fortunate enough to extend my adventures across the globe. There is something particularly rewarding about planning your travel experiences - this really is part of the fun of it all for me, finding the most authentic way to get under the skin of a place. I think this must be why my friends have always told me I should be doing this for a living ... and here I am!"

Please share a unique travel experience you will never forget.

"To experience something unique it's universally true that you can't plan it! You've just got to get out there often enough and positive things will happen! The experience I'd like to share with you is this. It was a short conversation, not one that I expected when simply buying a ferry ticket! We had spent the day on Skye and were bound for the small island community of Raasay, on my favourite method of transport in the Uk, a Caledonian MacBrayne ferry (this always means you are somewhere pretty cool!). It was a short crossing, just 20 minutes, but in that short period I learned so much from my impromptu guide, that I was on the newest most hybrid ferry in the Calmac fleet, the Clyde shipyard where it was built - the real community of Raasay and the role tourism plays in the fragile way of life on the edge, how he had returned home to raise his family. What's so amazing about this you may ask? And in that I agree this could have been one of hundreds of conversations over the years but this was with me, with the sun setting behind the Cuillin mountain range as we crossed the sound of Raasay, I didn't want to be anywhere else."

Rachel is part of the following groups: Wales Travel Agents, Scotland Travel Agents, Ireland Travel Agents, England Travel Agents, France Travel Agents, United Kingdom Travel Agents
Top itineraries and travel advice
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10 Days in Wales - 3 Unique Itinerary Ideas
Ten days in Wales offers a reasonable amount of time to make eight stops within the country or to make three and cross into England or Scotland. First, spend time getting to...
Southwest Ireland Road Trip: Cliffs of Moher, Dingle, Ring of Kerry, Dublin - 9 Days
See the best of southwestern Ireland and Dublin on this self-driving tour through some of the Emerald Isle's best-loved counties. You'll discover Ireland's history in Adare and...

Recent trip reviews for Rachel

Ireland was more fun than we expected!
Ireland | Jun 8 - Jun 14, 2026

Lauri
Lauri F.
Pittsburgh, PA | Reviewed on Jun 15, 2026
We absolutely loved Trad on the Prom, the Blarney Castle, the Guinness tour, the boat and jaunting car ride at Ross Castle, the famine boat tour, and the CaherConnell sheep herding experience. The lodgings were excellent though the information about which had parking and which didn’t wasn’t correct. Many other things were awesome as well. However, it is impossible to do the Ross Castle, Blarney Castle, and Rock of Cashel in one day unless you can fly between them. Read more

We absolutely loved Trad on the Prom, the Blarney Castle, the Guinness tour, the boat and jaunting car ride at Ross Castle, the famine boat tour, and the CaherConnell sheep herding experience. The lodgings were excellent though the information about which had parking and which didn’t wasn’t correct. Many other things were awesome as well. However, it is impossible to do the Ross Castle, Blarney Castle, and Rock of Cashel in one day unless you can fly between them.

Hotel Reviews
The Rooms @ Firecastle

Very nice and the shop beneath is awesome!

Authenticity & Character
Location
Right in the middle of town.
Staff
Cleanliness & Comfort
Foley's Townhouse Killarney
Killarney

Had parking which was amazing and the owner and the bartender were incredibly full of info and kind.

Authenticity & Character
Location
Right in downtown.
Staff
So helpful!
Cleanliness & Comfort
Eyre Square Hotel
Galway

Very centrally located but easier to just go to parking garage and walk to hotel with luggage.

Authenticity & Character
Location
Right in the square
Staff
Cleanliness & Comfort
Cassidys Hotel
Dublin

Beautiful and super helpful staff

Authenticity & Character
Location
Right in the square
Staff
Very helpful with directions, parking, places to go to eat
Cleanliness & Comfort
Activity Reviews
Rock of Cashel
Rock of Cashel
Ireland

It was impossible to make it to this in time . Which was a bummer. But the schedule as planned by the agent for the day, since we started on the boat in Killarney at 10:30AM couldn’t have worked.

Guided E-bike Tour Of Galway City
Guided E-bike Tour Of Galway City
Galway

Great tour guide! Learned a lot!

Quality of Experience
Guides, Drivers and Staff
The smart helmets were great and even though it was windy and periodically raining, we could hear him.
Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Wales

This was a gorgeous view, but the wind and cold made it a challenging experience on this day.

Quality of Experience
Killarney Combination Tour - Boat + Jaunting Car
Killarney Combination Tour - Boat + Jaunting Car
Wales

We had a gorgeous day, which everyone said was totally unusual. :-). It made for a perfect day to be out on the boat and then take a spin through the park!

Quality of Experience
Guides, Drivers and Staff
The jaunting car driver was fine…..boat the guide on the boat was fantastic!
Caherconnell Fort & Sheepdog Demonstrations
Caherconnell Fort & Sheepdog Demonstrations
Ireland

This was amazing - never seen anything like it!

Quality of Experience
Guides, Drivers and Staff
Irish Dancing Show
Irish Dancing Show
Galway

LOVED IT!

Quality of Experience
Guides, Drivers and Staff
Aran Islands and Cliffs of Moher Day Cruise sailing from Galway
Aran Islands and Cliffs of Moher Day Cruise sailing from Galway
Ireland

The water was super rough and far worse than we expected. The time on the island was excellent and luckily the trip back was better than the trip over, however, due to fog/weather, we didn’t see the Cliffs of Moher from the water.

Quality of Experience
Guides, Drivers and Staff
That staff did their best to distract from the rough water but spent a lot of time handing out and collecting sick bags. They were so patient.
Transport
Visit of Christ Church Cathedral
Visit of Christ Church Cathedral
Dublin

We enjoyed this more than St. Patricks.

Quality of Experience
Tickets for St Patrick Cathedral, Dublin
Tickets for St Patrick Cathedral, Dublin
Dublin

Very interesting to the history of the city/country.

Quality of Experience
Guides, Drivers and Staff
Trinity College Library : The Book of Kells Experience
Trinity College Library : The Book of Kells Experience
Dublin

A lot of info but super interesting!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Rachel Long
Photo taken by Lauri F
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Sadly not the experience we were hoping for
England | May 26 - Jun 6, 2026

Alexis
Alexis A.
Honolulu, HI | Reviewed on Jun 13, 2026
Dear Rachel/KimKim Team,
I hope you are well. I am writing regarding our recent London trip arranged through your company. While we appreciated some aspects of the planning, there were several arrangements that did not meet our expectations and significantly affected our experience.
Before I get started I want to mention that our liaison Rachel went on vacation just as we were beginning our trip, so that we had to ask for help from whoever was covering for her. The person we worked with did... Read more

Dear Rachel/KimKim Team,
I hope you are well. I am writing regarding our recent London trip arranged through your company. While we appreciated some aspects of the planning, there were several arrangements that did not meet our expectations and significantly affected our experience.
Before I get started I want to mention that our liaison Rachel went on vacation just as we were beginning our trip, so that we had to ask for help from whoever was covering for her. The person we worked with did their best to help with the problems as they arose.
Key concerns and misalignments:
Accommodation: We were placed at the Tower Hotel near the Tower of London. As seasoned visitors to London, we do not view this placement as valuable or appropriate for us, since we were not seeking a Tower of London–focused experience and have substantial familiarity with the city.
I have already raised this issue with Rachel but got a response that most people just love the Tower hotel. This kind of response is not helpful and I find it dismissive.
Also, we were placed in a room that did not have an accessible bathroom, which meant we had to move to a handicap room. That’s fine but the room was not particularly nice or comfortable. All in all, we did not enjoy the Tower hotel, and in particular their breakfast was absolutely appalling.
Tour/activities: We had explicitly stated that we were not interested in group tourist activities. Nevertheless, we were signed up for two large sightseeing bus experiences. When I discussed the overview with Rachel, I did not understand that we were going to be placed on a large tour bus or I would never have agreed to that arrangement. Once I realized what we were in for, I requested to cancel day two.

Mobility and transportation:
We explicitly informed KimKim that both of us are over 70 and that public transportation in London, as well as extensive stair-climbing, would not be suitable. Despite this, we were advised to use public transport and participate in activities involving multiple stairs, including two large sightseeing buses. This was uncomfortable and impractical and did not align with our accessibility needs. Once again, when I brought this issue up with Rachel I felt dismissed and not heard. I was very clear with Rachel during our conversations that we have, and my partner who is 80 has, mobility issues. I think a more experienced person might have picked up on this aspect of our experience. On the contrary, the response I got from Rachel clearly indicated that somehow, we should have just sucked it up and gone down into the tube, even though we both struggle with stairs and long walks. Here is the response I got from Rachel.
“Tower Hotel is positioned right beside Tower Bridge and the Tower of London, offering one of the most iconic and scenic settings in the city. It also has excellent public transport connections (Underground, DLR, and river services), allowing easy access across London.
As London is a large city, even centrally located hotels often require some use of transport depending on the day’s activities, and taxis are frequently used for convenience rather than necessity”
Clearly written by a person who doesn’t get accessibility concerns, and the kinds of issues older people can face doing something that seems simple to a younger person
When we arrived at the train station at Matlock on May 28th, the transportation hired by the company didn’t show up for over an hour. Calling the company eventually resulted in someone showing up, but the following days the company failed to turn up and we had to find local transport, including our transport to Chatsworth. The new company required us to pay in cash which ended up costing us 60£ for three trips.
Btw, for some reason we were not booked with first class train tickets. I have to say I find it a bit outrageous that we paid 14,000 for the tour services, and they we had to fight to get decent transportation and first-class train tickets and that we were booked on cheap group tours. What were we paying for? I am struggling to understand the value offered at this point.
When we arrived at the train station at Moreton on Marsh, we discovered that there was no assistance to get to the hotel. I ended up having to drag my partner’s suitcase the two or so very bumpy blocks to the hotel in the extreme heat that was happening at that time. We ended up having to book a taxi for 15£ to avoid having to drag our luggage. Not to mention that there was a huge over the track ramp we needed to cross to get to the train and there was no assistance at the train station. Luckily we met kind people along the way who gave us a hand or I would once again have had to drag all of our stuff over the ramp.
Cost transparency: We have repeatedly requested a detailed, itemized breakdown of all charges (accommodation, transportation, activities/tickets, service fees, and any markups) and the net amounts paid to third-party suppliers. To date, we have not received a clear breakdown, making it impossible to verify charges and value.
Summing up, I am requesting the following:
A detailed, itemized cost breakdown for our trip, including:
o Accommodation for each place and what was included
o Transportation: transfers, and private transport
o Activities/tickets: names, dates, per-person costs
o Service fees, markups, and any other charges
o The total charged to us by your company and the net amounts paid to third-party suppliers

This was a very important trip for us. We often travel to Europe, but we are getting too old to do complicated booking and arrangements. We thought that the KimKim service would do the heavy lifting for us, and they did step in to help solve problems, however the problems were usually caused by our liason not listening to us or just not putting a lot of thought into what would be good options for us. To be honest, the person we were working with seemed distracted and not easy to contact prior to our trip and of course she was unavailable to us during 90% of the trip!

Hotel Reviews
Hotel du Vin & Bistro
Tunbridge Wells

This is a super nice hotel with large rooms. The bathroom was also great. The restaurant has really amazing food.

Authenticity & Character
Location
Just a short walk to the high street
Staff
The staff at this hotel were so incredibly nice
Cleanliness & Comfort
The White Hart Royal Hotel
Gloucestershire

This hotel is nice and our room was very interesting but they don't seem to have enough staff

Authenticity & Character
Location
Right on the high street so you can walk to many different restaurants and to the town market
Staff
The staff seemed really overworked and few and far between
Cleanliness & Comfort
The Peacock at Rowsley
Matlock

Very comfortable and nice hotel with a great staff.

Authenticity & Character
Location
The hotel wasn't near anything but that didn't really matter to us.
Staff
Cleanliness & Comfort
The Tower Hotel
London

This was a very basic hotel. We had an accessible room which was ok however for some reason accessible rooms don't get coffee makers? So strange. The room looked out on a roof with some large machines or fans stuck on them. The coffee at breakfast was literally the most terrible tasting coffee I have ever had in my life. The concierge at the hotel was very good however. There was also a laundry place nearby which really came in handy. The worst thing about the hotel was the location, it was miles from everything that we wanted to do in London. We racked up huge bills taking taxis and Ubers to get places because we couldn't navigate the public transportation because of accessibility and time constraints.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The accessible room was very basic and not particularly comfortable and their was zero view, which was why KimKim put us in there
Activity Reviews
Taxi Transfers in and around Matlock (2)
Matlock

The company that was engaged was very shady and didn't show up as planned. I highly recommend that you find a new company and never use this one again. We ended up finding some local drivers and paying them ourselves.

Return Taxi Transfer from Matlock to Chatsworth House
Matlock

The company that was engaged was very shady and didn't show up as planned. I highly recommend that you find a new company and never use this one again. We ended up finding some local drivers and paying them ourselves.

Taxi Transfers in and around Matlock
Matlock

The company that was engaged was very shady and didn't show up as planned. I highly recommend that you find a new company and never use this one again. We ended up finding some local drivers and paying them ourselves.

Canterbury, Dover Cliffs & Castle and Leeds Castle is included
Canterbury, Dover Cliffs & Castle and Leeds Castle is included
London

The tour guide on this trip was beyond nice but the trip was very hard for us because the bus was not comfortable and we basically rushed around too many places with no stop for lunch. Going to Dover was just too much. We had barely no time to enjoy Canterbury cathedral. Leeds castle was nice but once again being rushed around with a group of people is something I was hoping to avoid on this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
I spent my whole time in the bus with my knees crushed up against the seat in front of me. Getting in and out of the bus was a real challenge because of the narrow steps
Local specialist: Rachel Long

Stunning Wales Park and Coastline
United Kingdom | Apr 5 - Apr 14, 2026

Diane
Diane P.
Annandale, VA | Reviewed on Apr 19, 2026

Had a fantastic time experiencing beautiful Snowdonia National Park and coastal Wales, which we could not have done without the expertise of our specialist Rachel. Many fond memories and great photos to share with friends and family. Thank you for a great trip!

Diane and Alfred Padden

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Apr 21, 2026

Dear Diane and Al,
It has been such a joy planning your trip to Wales! I am so happy you had a fantastic time exploring my homeland, from the peaks of Snowdonia National Park to the stunning Pembrokeshire coastline. It’s wonderful that you could share these special moments with such great friends, and I hope these memories stay with you for a long time.
Thank you for choosing to travel with us, and we look forward to helping you create more adventures together in the future!

Best wishes,
Rachel and the High Point Holiday Team

Read all United Kingdom reviews

Excellent UK trip!
United Kingdom | Mar 14 - Mar 24, 2026

Anne
Anne M.
Ashburn, VA | Reviewed on Mar 26, 2026
We just returned from an incredible 11-day journey throughout the United Kingdom, planned by our KimKim agent Rachel. Everything was laid out for us to the tee, from wonderful accommodations, timed tickets, rental cars, most transportation, and guidance along the way. Rachel was accessible, answered questions, and took our travel needs to heart. Knowing all was taken care of gave our family such peace of mind for the whole trip. Working with KimKim was an excellent experience, and we will... Read more

We just returned from an incredible 11-day journey throughout the United Kingdom, planned by our KimKim agent Rachel. Everything was laid out for us to the tee, from wonderful accommodations, timed tickets, rental cars, most transportation, and guidance along the way. Rachel was accessible, answered questions, and took our travel needs to heart. Knowing all was taken care of gave our family such peace of mind for the whole trip. Working with KimKim was an excellent experience, and we will certainly use their services again.

Hotel Reviews
Delta Hotels by Marriott Edinburgh
Edinburgh

Great breakfast, close to the airport, and friendly staff. The room was a standard hotel room.

Authenticity & Character
Location
Getting to and from city center was a challenge, but it forced us to figure out the bussing system, which was a great excercise!
Staff
Very friendly and accommodating.
Cleanliness & Comfort
Our shower was difficult to use and to get in and out of.
Kingsmills Hotel
Inverness

Great breakfast, lovely service, and our family suite was incredible! My children loved their bunk beds.

Sligachan Hotel
Isle of Skye

What a lovely place. I wish we could have stayed here longer! The staff was so friendly, the breakfast was wonderful, and we met such great people in the fireside lounge. Being right across from the Sligichan river was such a cool experience- we loved starting our days by plunging face-first into the water! Seamus's Bar, which is attached to the hotel, has a fantastic vibe, great food, and such fun and friendly staff. We'd love to stay here again! Our room was top notch as well!

Authenticity & Character
So much character! This felt different than a typical hotel, in such a good way. Cozy, friendly, and we felt known.
Location
Staff
Cleanliness & Comfort
Tower Residences by Blue Orchid
London

Such friendly staff and nice accommodations! The location is fantastic- steps away from the Tower of London, close to the tube, and so many great pubs! Our room was very nice- we appreciated having two bathrooms, and the sleeping accommodations were great. It was so nice to have a kitchen and laundry as well! We did wish for a way to prop the doors open- at times, we felt very closed off from each other, so we used shoes and towels to prop open the doors within our suite.

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Apr 07, 2026
Dear Anne,
Thank you for your feedback! We’re delighted to hear that your family have had an incredible 11-day journey in Scotland and England! Working with you and tailoring the trip to your family needs worked well! I am so pleased that you had a great stay and experience at Sligachan Hotel on the Isle of Skye. Starting your days by plunging face-first into the water must have been so much fun!
Providing that peace of mind so you can simply enjoy the experience is exactly our goal. We are... Read more

Dear Anne,
Thank you for your feedback! We’re delighted to hear that your family have had an incredible 11-day journey in Scotland and England! Working with you and tailoring the trip to your family needs worked well! I am so pleased that you had a great stay and experience at Sligachan Hotel on the Isle of Skye. Starting your days by plunging face-first into the water must have been so much fun!
Providing that peace of mind so you can simply enjoy the experience is exactly our goal. We are thrilled that you had an excellent experience and we look forward to planning your next adventure!
Best wishes,
Rachel, Marine and the High Point Holidays Team

Read all United Kingdom reviews

Wonderful no-drive trip to Wales and England!
Wales | Sep 19 - Oct 4, 2025

Kimberly
Kimberly H.
Boulder, CO | Reviewed on Oct 15, 2025
Our travel specialist was Rachel Long, and she did a good job of putting our trip together. We challenged her by needing trains, buses and drivers to get us around Wales and some of England (none of us wanted to drive). She managed that task very well, and not having to drive lowered our stress level considerably! She put together excellent tours for us. Every tour guide was just perfect for us; they helped us feel at home and taught us so much about the London Borough Market, the Brecon... Read more

Our travel specialist was Rachel Long, and she did a good job of putting our trip together. We challenged her by needing trains, buses and drivers to get us around Wales and some of England (none of us wanted to drive). She managed that task very well, and not having to drive lowered our stress level considerably! She put together excellent tours for us. Every tour guide was just perfect for us; they helped us feel at home and taught us so much about the London Borough Market, the Brecon Beacons and Pembrokeshire coast in Wales, the mining history of the Cornwall regions, and the county of Yorkshire. Just wonderful. The accommodations were sometimes challenging with the size of the rooms, the shower facilities, and the locations. But overall, it was a wonderful trip!

Hotel Reviews
Hotel Du Vin York
York

This was the best place we stayed. The location was ideal for exploring York, the room was large with a walk in shower, and the restaurant food was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Belmont Llandudno
Llandudno

The location of this hotel was great. We had a beautiful view of the water and esplanade. The room was a bit tight, again with no where to put our suitcases, and the shower was a tub shower, which is just so difficult for my husband to manage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Walk in shower.
Galwad y Mor
St Davids

This was our stay in St. David’s, and the place itself had everything we requested. A full kitchen, living room, etc. We could spread out and relax in this space. It was located a bit further out of the center of town than we would have liked, but I imagine it could have been challenging to find this kind of accommodation right in town.

Authenticity & Character
Location
Staff
I tried to contact staff regarding the checkout time but never heard back. Thank you kimkim for handling that issue!
Cleanliness & Comfort
The Parkgate Hotel
Cardiff

This hotel had everything we needed: walk in shower, a lift, and a great location. The breakfast here was also very good with a wonderful, complete buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chy Mor Apartment 1
St Ives

The location of this apartment was wonderful; a great view of the bay and very near shops and restaurants. Our only complaint was that it was situated over a bar that on our first night, had very loud karaoke until midnight. We were very concerned about the next 2 nights, but fortunately, the bar closed after the first night for renovations. So we feel like we lucked out. The narrow staircase up to the apartment was a bit of a challenge for my husband who has balance issues with his feet, but he managed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Georgian House Hotel
Pimlico

Our room was so small that we had no place to put our suitcases, let alone our clothes, etc. The bathroom was no more than 4’x5’, including the shower, which made it very difficult for my husband (who has significant balance issues) to navigate the shower. The location was good, but I wouldn’t recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Whitby and The North York Moors Private Tour from York
Full-Day Whitby and The North York Moors Private Tour from York
Wales

Andrew was an excellent guide, taking us up into the Yorkshire Moors and up to Whitby. He was extremely knowledgeable about the history of Yorkshire and we learned so much from him. He was also humorous and engaging. I would highly recommend going with Expedition Yorkshire for a well rounded tour of the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Brecon Beacons with a Guide
Exploring Brecon Beacons with a Guide
Wales

We had Laura as our driver/guide for 2 days in a row. She was another guide who was just perfect for us. She showed us the beauty of southern Wales, and gave us a real insight of what it is like to live there. She also gave us the choice of seeing St. David’s cathedral or a visit to the best ice cream ever (on a dairy farm). We chose the ice cream and didn’t regret it. We visited the cathedral on our own the next day. I would highly recommend Laura or Ewan as tour guides in southern Wales.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Cornwall with a private driver guide
Exploring Cornwall with a private driver guide
Wales

Nigel was just perfect as our guide. He obviously had a real connection to his homeland and the history of mining and what has befallen the miners. He took us to the Minack Theatre, which was such an amazing place with an incredible backstory. I would highly recommend his tour to everyone visiting Cornwall.

Quality of Experience
Guides, Drivers and Staff
Transport
An Evening at the West-End! Tickets to a Show of Your Choice
An Evening at the West-End! Tickets to a Show of Your Choice
London

This was actually a highlight of the trip. Sean Hayes was unbelievable in this Oscar Lavant role and -layer Rhapsody in Blue so professionally…we had no idea he was such a pianist. Rachel got us great seats!

Quality of Experience
Hidden Gems Food Tour - Tower Bridge to Borough Market
Hidden Gems Food Tour - Tower Bridge to Borough Market
London

We learned so much about the Borough Market and the surrounding area on this tour. Anna was such a great tour guide. We got to try out traditional English food like excellent fish and chips and British pasties. I would highly recommend this tour and ask for Anna!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Oct 21, 2025
Dear Kim,
Thank you so much for your thoughtful and detailed feedback! I am so pleased that the logistics of your trip worked out very well. We’re delighted that our guides were perfect and that you had wonderful days with them, so pleased that Laura and Ewan were able to show you the beauty of South Wales, my home. The ice cream at the coastal farm is a gem, I love it too! We will be reviewing the accommodation in certain locations to improve future planning. It’s wonderful to know you... Read more

Dear Kim,
Thank you so much for your thoughtful and detailed feedback! I am so pleased that the logistics of your trip worked out very well. We’re delighted that our guides were perfect and that you had wonderful days with them, so pleased that Laura and Ewan were able to show you the beauty of South Wales, my home. The ice cream at the coastal farm is a gem, I love it too! We will be reviewing the accommodation in certain locations to improve future planning. It’s wonderful to know you enjoyed Hotel du Vin in York.
It has been a pleasure working with you all and we hope to be able to work with you again in the future for trips to the UK, Ireland and France!
All the best,
Rachel and the High Point Holiday Team

Rachel was a delight to work with in planning our Ireland trip
Ireland | Jul 11 - Jul 22, 2025

C
Catherine G.
Los Angeles, CA | Reviewed on Jul 25, 2025
Rachel was a delight to work with in planning our trip. She listened to what we wanted to do and made it happen along with offering suggestions that were some of the highlights of our travels. We had a wonderful time in Ireland because of the careful planning that took the stress out of any details. Our trip plan not only included some great places to stay and wonderful experiences, it also included directions with time of travel. Read more

Rachel was a delight to work with in planning our trip. She listened to what we wanted to do and made it happen along with offering suggestions that were some of the highlights of our travels. We had a wonderful time in Ireland because of the careful planning that took the stress out of any details. Our trip plan not only included some great places to stay and wonderful experiences, it also included directions with time of travel.

Hotel Reviews
Titanic Hotel

A great stay at this historic hotel. It is even included as part of a tour from the Titanic museum across the street. Hallways were rather dark giving off the vibe of a dark ship. Room was beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lough Eske Castle Hotel

Loved our stay in the castle. The staff were attentive and unpretentious. Our room was well appointed and comfortable. The grounds were very beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monks Ballyvaughan
County Clare

Oh my, what a beautiful setting. Hotel was a great place to stay. Recommend the restaurant too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wilder Townhouse
Dublin

Great boutique hotel out of the hustle and bustle of Dublin but also within walking distance of all the attractions. Lovely staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Connemara Sheepdog Demonstration
Connemara Sheepdog Demonstration
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
Kylemore Abbey
Kylemore Abbey
Ireland
Quality of Experience
Cliffs of Moher Cruise from Doolin ( 50 min)
Cliffs of Moher Cruise from Doolin ( 50 min)
Doolin
Quality of Experience
Guides, Drivers and Staff
Transport
Trinity Trails & Book of Kells Guided Tour
Trinity Trails & Book of Kells Guided Tour
Dublin
Quality of Experience
Guides, Drivers and Staff
Dublin Food and Drink tour
Dublin Food and Drink tour
Dublin
Food
Guides, Drivers and Staff
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jul 28, 2025

Hello Catherine and Walter,
We are delighted that you had a wonderful time in Ireland. I am so pleased that working together, carefully planning your trip, took the stress out of any details for you. Working with you was a pleasure! Thank you for your thoughtful and detailed review, I have found your feedback most interesting.
Thank you for travelling with us, we would love to welcome you back in the future!
Rachel, Celina & The Team at High Point Holidays

Incredible trip!!! Working with Rachel from h...
England | Jun 11 - Jul 7, 2025

Leslie
Leslie S.
Newark, NJ | Reviewed on Jul 11, 2025
Incredible trip!!! Working with Rachel from high point holiday was such an amazing experience ! She was thorough, efficient, knowledgeable and always the upmost professional ! We travelled through Scotland, whales and England for about a month and literally every day we had plans, tickets, restaurant recommendations and every day was better than the last! We stayed in about 12 diff hotels ranging from castles, mansions, old brownstones, resorts and a few more traditional. Each of them... Read more

Incredible trip!!! Working with Rachel from high point holiday was such an amazing experience ! She was thorough, efficient, knowledgeable and always the upmost professional !

We travelled through Scotland, whales and England for about a month and literally every day we had plans, tickets, restaurant recommendations and every day was better than the last!

We stayed in about 12 diff hotels ranging from castles, mansions, old brownstones, resorts and a few more traditional. Each of them met or exceeded our expectations (and I am picky)

With soo many logistics we thought we’d run into at least 1-2 hiccups but literally zero went wrong!! Everything was planned out exceptionally ! We could not have been happier with our experiences and cannot wait to work with Rachel and her team again!

Thank YOU!!!!

Hotel Review
Inverlochy Castle Hotel
Fort William

Inverlochy Castle Hotel was fantastic, but the lack of air conditioning was a downside. It was quite hot during my stay, which made it less comfortable. However, the castle itself was beautiful, and it was a unique experience.

Activity Reviews
Bodleian Library Tour
Bodleian Library Tour
Oxford

The Bodleian Library Tour in Oxford was disappointing. It was supposed to be two back-to-back tours; however, the guide combined them and cut the duration short. We didn't even get to see a book in the library, which was quite frustrating.

Liverpool History, Heritage & Culture Private Walking Tour
Liverpool History, Heritage & Culture Private Walking Tour
Liverpool

The Liverpool History, Heritage & Culture Private Walking Tour was amazing! Our guide was fantastic and really made the city come alive for us, even though we were only there for half a day.

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jul 14, 2025

Hello Leslie and Tony,
Thank you so much for your super review! We are delighted that you had an incredible trip. Crafting this wonderful adventure to Scotland, Wales and England was a pleasure. I am so pleased that your accommodation met or exceeded your expectations, they were selected for location, the highest standard of service and variety.
Thank you for travelling with us, we would love to welcome you back in the future!
Rachel, Celina & The Team at High Point Holidays

Rachel planned a memorable trip for us recent...
Wales | May 13 - May 26, 2025

Judy
Judy J.
Los Angeles, CA | Reviewed on Jun 08, 2025
Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own. Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated! We had a few questions... Read more

Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own.

Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated!

We had a few questions during our trip and tour pick-up locations that needed to be clarified/confirmed, and the KimKim team was readily available to assist.

Hotel Reviews
Maldron Hotel Belfast City
Belfast

The Maldron Hotel Belfast City was located in a great location for restaurants and catching our day tour to the Giants Causeway. The bed was comfortable and the breakfast was good. We would stay here again.

Authenticity & Character
I would consider this more of a business hotel.
Location
Close to restaurants and the Crown Liquor Saloon (1820's pub) was a hoot!
Staff
Polite and helpful with a city map
Cleanliness & Comfort
Bed was comfortable and their scone with clotted cream and jam in the bar was heaven!!
Belmont Llandudno
Llandudno

This was probably the least liked hotel of our trip. Our room was toward the back of the hotel and was very small. It also had no ceiling fan or window that one could open wide so the room was uncomfortably warm. Thoughtfully the hotel provides a small fan (which should have been a clue) which helped a little, but not enough. There was a tiny space in which to put our small suit cases, with one being on the floor, The hotel was close to restaurants and the boardwalk. On the plus side, the breakfast was delicious and they had menu items you could order freshly made (i.e., avocado toast, Irish breakfast).

Authenticity & Character
It's an old building, so probably not much can be done.
Location
Close to restaurants and the boardwalk
Staff
The staff was pleasant and we felt welcomed.
Cleanliness & Comfort
A ceiling fan and/or air conditioner would be helpful.
Castle Hotel
Dublin

The Castle Hotel is set within nine elegantly restored Georgian townhouses with rooms full of period pieces. We had a fairly large room with a four poster bed and a nice sized bathroom. We had a choice between the full Irish breakfast or a ala carte selection.

Authenticity & Character
Size of the bedroom and that it was a 4 poster bed!!
Location
Depending on your interests, the location was fine for some cultural sites, but almost a 30 minute walk to Christ Church orTrinity College.
Staff
Front desk staff was pleasant and helpful with a city map
Cleanliness & Comfort
Comfortable bed, clean room
The Galmont Hotel & Spa
Galway

Business class hotel with nice sized room and comfortable bed. Delicious breakfast!

Authenticity & Character
Nice business hotel
Location
The location was excellent - short walking distance to Eyre Square and the Quay pedestrian street.
Staff
Staff was pleasant and provided city map
Cleanliness & Comfort
Clean and comfortable
Killarney Plaza Hotel (O‘Donaghue Group)
Killarney

One of our favorite hotels on our trip Comfortable quiet room with enough room for side chairs and small table. Breakfast was delicious with good selection. The location was central for walking around town, the Jaunting cars and good restaurants!

Authenticity & Character
Well maintained older hotel.
Location
Perfect location for walking around town, the Jaunting cars and good restaurants!
Staff
Very helpful in storing our bags and providing directions to the train station (very walkable!)
Cleanliness & Comfort
Clean and comfortable bed/room
Maldron Hotel South Mall Cork City
Cork Co. Cork

Business class hotel with attached restaurant (which was actually good) and typical ala carte breakfast. The room was comfortable but not outstanding. Location was walking distance from the train station and central shopping area.

Authenticity & Character
Typical business hotel
Location
It was walking distance from the train station and central shopping area
Staff
it was fine for a typical business type hotel.
Cleanliness & Comfort
Bed was comfortable and room was clean
The Fleet
Dublin

Quirky hotel in the central part of Dublin. Room was mid-sized but comfortable. The breakfast was typical ala carte fare.

Authenticity & Character
The hotel was long and narrow, with the rooms extending back from the main street. You could take the elevator up to what you thought was your floor, only to find that you needed to carry your bags up and down a few more steps to get to your room.
Location
Loved the location - this hotel was close to Trinity College, Christ Church, the Dublinia, Viking and Medieval Dublin museum as well as Temple Bar and restaurants.
Staff
They were pleasant but we didn't interact with them other than checking in/out.
Cleanliness & Comfort
Bed was comfortable and clean room.
Activity Reviews
Private transfer
Private transfer
Wales

So nice to have a driver ready and on-time to take us from the hotel to the airport!

Belfast Political Taxi Tour
Belfast Political Taxi Tour
Belfast

We weren't really sure what to expect on this tour, but came away with a much clearer picture of "The Troubles" from 1968-1998. We made several short stops around both the Protestant and Catholic sections of Belfast with our guide explaining the significance of each location - often with graphic photos. Our guide, Paul, was passionate about the conflict that is still going on today, and that I don't think people outside Belfast are aware.

Quality of Experience
This was a very moving tour and not for everyone.
Guides, Drivers and Staff
Paul, our guide was very passionate about "The Troubles" He had friends who were killed and to this day, there are bars in the areas we drove through, where he would not enter for fear he would be beaten.
Transport
Comfortable van for this tour.
Giants Causeway Day tour (small group)
Giants Causeway Day tour (small group)
Belfast

This was a small group (~30) tour to the Giant's Causeway. The driver/guide was personable and pointed out many sights along the way!

Full day Exploring Castles with a Driver Guide
Llandudno

We were so fortunate to have Peter Vale as our driver for our time in Wales! After stopping at Caernarfon Castle, Peter took us to see Plas Mawr - one of the finest examples of an Elizabethan town house from the late 1500. Along the way, Peter stopped at several sights we would never have know about unless we were shown!

Quality of Experience
Northern Wales is so beautiful - more so when you have someone who knows the area as in depth as Peter does, to guide you!
Guides, Drivers and Staff
Peter is the perfect guide and travel companion! He took into consideration what we might like to see and sprinkled in must see areas!
Transport
We were driven around in a Mercedes luxury van that was perfect for these day trips!
Private transfer
Private transfer
Liverpool

Our driver/guide, Peter Vale, picked us up from the airport when we arrived in Liverpool. We made stops to see Penney Lane and the club where the Beatles played. On the way to Llandudno, we stopped at the Pontcysyllte Aqueduct which was impressive! The view was incredible and walking across the bridge gave us a chance to stretch our legs and enjoy the scenary! Peter also transported us back to the Liverpool airport.

Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Wales

We were picked up in Galway by a private driver, Patrick, to take us to Killarney via Cliffs of Moher. Patrick was very informative and told us a lot about the area we were traveling through. At the Cliff's of Moher, we spent a good hour hiking up to the different vantage points. Afterwards, Patrick dropped us off at our hotel in Killarney.

Quality of Experience
The countryside around the Cliff's of Moher are beautiful!
Guides, Drivers and Staff
Patrick was personable and very knowledgeable!
Transport
Patrick picked us up in a comfortable car.
Entry into Caernarfon Castle
Entry into Caernarfon Castle
Wales

Caernarfon Castle is a very impressive structure to explore. It's worth a visit.

Galway Food Tour
Galway Food Tour
Galway

We've been on many food tours across Europe and we wanted to like this one, but it fell a bit short. Our first stop was a bar where we were served what the guide said was a dish that everyone eats in Galway - white bread with potato chips made into a sandwich. I could have done without this. None of the other stops to me really showcased the food of Galway.

Guides, Drivers and Staff
Our guide was nice but this tour just missed the mark
Ring of Kerry Group Day Tour
Ring of Kerry Group Day Tour
Killarney

We took a small group tour of Ring of Kerry. The countryside along the Ring is beautiful and our guide/driver was very knowledgeable.

Quality of Experience
Always good to see more of the beautiful countryside!
Guides, Drivers and Staff
Guide/driver was full of information!
Transport
The mid-sized van/bus was comfortable.
Full day Exploring in Snowdonia with a Driver Guide
Full day Exploring in Snowdonia with a Driver Guide
Wales

Our guide/driver, Peter Vale, was fantastic! He has intimate knowledge of the Snowdonia area in Northern Wales, and took us to his favorite sights, some of which aren't even in the guide book!!

Quality of Experience
I didn't know or realize how beautiful this part of Wales is!
Guides, Drivers and Staff
As always, Peter was the best companion/guide/driver for this day trip!
Transport
Mercedes luxury van - need I say more?
Killarney Combination Tour - Boat + Jaunting Car
Killarney Combination Tour - Boat + Jaunting Car
Wales

We took the Jaunting car from right outside our hotel to Ross Castle. We didn't realize, but each Jaunting car is for just your group (in our case, just the two of us!). The driver was knowledgeable about the route and pointed out deer in the fields. The boat part of the tour took us out around the lake where we could view a former monastery and enjoy the view of the countryside from the lake!

Trinity College Library : The Book of Kells Experience
Trinity College Library : The Book of Kells Experience
Dublin

The Book of Kells is a one of a kind experience! We could easily have spent half a day just soaking up the information that was presented on the Book of Kells as well as the Trinity Library.

Free time in Dublin
Free time in Dublin
Dublin

Nice to have free time to wander down the side streets of Dublin!

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 11, 2025

Dear Judy and Steve,
I am delighted that your trip to North Wales, Ireland, and Northern Ireland was memorable! We appreciate your very detailed feedback. Planning your journey with you both was so enjoyable. I am so pleased that our local guide Peter provided such an outstanding experience and that Patrick, added positive experiences for you both too. Reading about your activities and hotel experiences was interesting.
Thank you for travelling with us again, we would love to welcome you back in the future!
All the best.
Rachel, Salome, Flore & The Team at High Point Holidays

Read all Wales reviews

Scottish Highlands May 2025
Scotland | May 10 - May 18, 2025

Katherine
Katherine W.
Westminster, MD | Reviewed on May 28, 2025
Rachel was so helpful in curating our Scottish Highlands tour! She was very responsive and addressed all concerns we had. From transportation and hotel check-in as well as local guides, logistics went smoothly and we had some excellent guides explaining the history and landscapes. Will definitely use KimKim again in future trip planning and High Point Holidays for UK travel. Read more

Rachel was so helpful in curating our Scottish Highlands tour! She was very responsive and addressed all concerns we had. From transportation and hotel check-in as well as local guides, logistics went smoothly and we had some excellent guides explaining the history and landscapes. Will definitely use KimKim again in future trip planning and High Point Holidays for UK travel.

Hotel Reviews
Perle Oban Hotel & Spa
Oban

Great location right in the midst of all activity in Oban. Rooms are smaller but clean. Good view of the harbor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
House Of Juniper
Broadford

Cabins were perfect for an extended stay. Bed wasn't the most comfortable but cabin was clean and kitchen had all appliances that were needed.

Authenticity & Character
Location
More outside of center of Portree but worth the trek to be in a location that is more peaceful with better views.
Staff
Cleanliness & Comfort
Blackfriars Hotel
Inverness

In an older building but has lots of character and unique decor in each room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Market Street Hotel
Edinburgh

Very clean and spacious room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oban Distillery Tour
Oban Distillery Tour
Oban
Quality of Experience
Guides, Drivers and Staff
Cruise of Mull, Iona and Staffa Islands
Cruise of Mull, Iona and Staffa Islands
Scotland

We missed the ferry from Mull to Iona and Staffa as directions were not clear on what bus to get onto when we got off the ferry at Mull. We ended up on the opposite side of Mull in Tobermoray but it was a pleasant day regardless.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer
Private Transfer
Scotland

Seamless airport pick-up and friendly driver.

Quality of Experience
Guides, Drivers and Staff
Transport
Private guided tour with driver/guide in Skye
Private guided tour with driver/guide in Skye
Scotland

Keith was a very knowledgable driver and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 03, 2025

Dear Katherine and Oriana,
Thank you so much for reviewing your trip to Scotland! It was a pleasure working with you both and I am delighted that you had a great trip to the Scottish Highlands. Reading that everything went smoothly and that your guides were excellent, is wonderful news. I am so pleased that your will definitely use our services again!
I look forward to the opportunity to work with you both again in the future!
All the best,
Rachel

Great trip itinerary developed and implemented flawlessly.
Wales | May 8 - May 15, 2025

Patsy
Patsy S.
Atlanta, GA | Reviewed on May 18, 2025
We had a fantastic trip on our first visit to Wales! Rachel and High Point Holidays took our preferences for sites, transportation, and accommodations and put together a travel plan that was exceptional. We never imagined we would see so many of the sites we were interested in during this trip. The itinerary was implemented flawlessly by accommodation hosts, guides and transportation services which were arranged for by Rachel. We enjoyed the opportunities to speak to Rachel by phone, and... Read more

We had a fantastic trip on our first visit to Wales! Rachel and High Point Holidays took our preferences for sites, transportation, and accommodations and put together a travel plan that was exceptional. We never imagined we would see so many of the sites we were interested in during this trip. The itinerary was implemented flawlessly by accommodation hosts, guides and transportation services which were arranged for by Rachel. We enjoyed the opportunities to speak to Rachel by phone, and appreciated the value of traveling with an agency located where we were going to visit in Wales. Had it not been for Rachel's willingness to help us on somewhat short notice, we would not have been able to go on this trip at this time. Rachel convinced us our trip was doable. We are so grateful. Also thanks to the beautiful Ivy Bank Guest house in Tenby, Tenby Taxis, Sarah of Stephen Griffin's team for guiding around St. David's, and Andrew with Chauffeur North Wales around Llandudno and Snowdonia.

Hotel Reviews
Ivy Bank Guest House
Tenby

Great location and beautiful accommodations. Quiet and comfortable within a short walking distance to restaurants, shops, and local sites. Would definitely stay here in the futureQ

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Belmont Llandudno
Llandudno

Lovely accommodation with beautiful views to the bay and boardwalk. Very nice staff implementing services. Beautiful breakfast. Walking distance to many restaurants, sites and shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Travel from South Wales to North Wales
Travel from South Wales to North Wales
Wales
Private transfer to or from the airport
Dublin

Knowledgeable driver who got us to the hotel quickly and safely.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Exploring in Snowdonia with a Driver Guide
Full day Exploring in Snowdonia with a Driver Guide
Wales

We loved working with Andrew as our guide for two days during our trip. He is a safe driver, very knowledgeable, and he seeks travelers preferences frequently while providing options

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer
Private transfer
England

Andrew our guide for the prior two days of our visit also provided transportation to Liverpool airport where our departure was scheduled. Nice to have a mini-tour along the route and have the opportunity to say goodbye.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 03, 2025

Dear Patsy and Ed,
Thank you so much for reviewing your trip to Wales, it is lovely to read that you had an exceptional trip! In the short turnaround period, we worked well together to tailor the trip to include South and North Wales with the experiences that you were both looking for. I am delighted that the itinerary was implemented flawlessly by accommodation hosts, guides and transportation services.
I look forward to the opportunity to work with you both again in the future!
All the best,
Rachel

Read all Wales reviews