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active 12 hours ago

Joël Massé

I'm the "southern man" of the team at Objectif France. I was born in Perpignan, at the south border of France with Spain, and I've spent the first 30 years of my life in the South, before “coming up” to Lyon, where I've worked for a tour operator for 10 years. That allowed me to travel in more than 30 countries around the world…before I finally realized that my own country was undoubtedly the most beautiful destination to live in and to visit !
Exclusive authentic experiences, unexpected encounters and charming accommodation spots are the main components of a successful trip for me. The most memorable part of a trip comes often from what is not written or planned! I will help you to design the voyage of your dreams, that rides that subtle balance between rigorous organization and real moments of poetry.
My most recent vacation: Corsica
My favourite areas in France : the soft mountains of the sunny Cerdagne in the Pyreenes, the majesty and mystery of the famous castles in the Loire Valley, the perched villages of Luberon in Provence, with their vibrant local markets...

What places and activities do you specialize in?

"As I've got two kids, I know pretty well how to organize a family trip, chosing an appropriate ryhtm and activities. I also love to design really tailor-made trips for honeymooners, and put some romantic suprises for them during the tour. Regarding the geographical expertise, I know Provence and the South of France pretty well, as well as Loire Valley, Normandy...and Lyon of course, where we are working.
In Europe, I know Spain, Scotland and Iceland very well. "

How did you get involved in travel?

"I did my Civil Service in a NGO in Senegal just after my studies. After 2 years of working and living in Tambacounda, at the East of that country, I've travelled as a backpacker with a friend of mine for 5 months in West Africa : Mali, Burkina Faso, Benin, Togo, Ghana, Ivory Coast...A wonderful first experience of long time travel...After coming back home, it took me a few years before I could find a job in travel industry, but then I never came back to another sector ! "

Please share a unique travel experience you will never forget.

"It's undoubtedly my first encounter with a mountain gorilla in the Parc National des Volcans in Rwanda. When your eyes meet those of these gentle heroes of the bamboo forets on the slopes of the mountains, you feel like you meet one of your ancestors or cousin. It's indescriptible ! I'm really fascinated by apes, and mountain gorillas are among the most incredible creatures in the world. "

Joël is part of the following groups: France Travel Agents
Dancing in the Paris Sunlight
Family Road Trip in Western France: Paris, Normandy, & Brittany - 8 Days

Pack the family and hit the road for a self-drive trip through western France. Spend eight days seeing art in Paris, learning about history in Normandy, and vacationing on the seaside like the French. See Paris from the eyes of your kids with a treasure hunt at the Louvre, tour D-Day sites, and get an adrenaline rush when you try sand yachting 

Dordogne perched village
Discover France: Paris, Normandy, Bordeaux, the Dordogne Region - 14 Days

You will be delighted by this trip in Paris, Normandy, Bordeaux and the Dordogne region. This is a subtle mix of French history and culture, wine and flavors, and some bucolic landscapes such as the Atlantic coast and Dordogne perched villages. A great road trip adventure for the whole family!

Stay overnight in the French Alps while hiking Mont Blanc
Nice, Provence, Paris & the French Alps - 14 Days

This two-week adventure covers a great deal of ground while offering a range of unique excursions that capitalize on France's culture, cuisine, and scenery. Start the trip in Nice where you'll take a cooking class and check out towns along the Mediterranean coast. Then pick up a rental car and make your way to Provence, followed by Annecy at the foot of the French Alps. This is where you'll hike for two days—while staying at a mountain hut—before finishing in Paris, the 'City of Lights'.

Colorful French macarons
Honeymoon Romance in France: Paris, Lyon, Avignon, & the French Riviera - 11 Days

Leave it all behind and enjoy eleven magical days in France for your honeymoon (or any other special occasion!) Start in Paris, where romantic dinners at streetside cafes blend perfectly with relaxed strolls through the Louvre and a night at the Eiffel Tower. Wrap up your trip in Avignon and Nice, where history, nature, and wine await you and your sweetie.

Favorite experiences

Explore the Castle of Blois

Visit the royal castle of Blois, known as the Château Royal de Blois. Classified as a historical monument since 1845, the royal chateau presents a magnificent panorama of the art and history that filled the castles of the Loire Valley. Surrounding an inner courtyard, its four wings constitute a...

Explore the Lakeside Town of Annecy

Nestled by the northwestern shore of its namesake lake, Annecy is the jewel of the Haute-Savoie. From its crowning Château d'Annecy down to its gurgling canals, Annecy's Vieille Ville (Old Town) is infused with antique charm. Made great by the medieval Counts of Geneva and augmented by the Dukes...

Visit the Villages of the Dordogne River

Explore the picturesque and historic villages of the Dordogne River, starting in Domme, a trapezoid city creating a bastide (fortified medieval town) adapted to the surrounding terrain. The city is one of the Plus Beaux Villages de France (The Most Beautiful Villages of France). Enjoy a walking...

Avignon & Hilltop Villages of the Luberon Region

Just about an hour northwest of Aix-en-Provence is the medieval city of Avignon. You'll find centuries' worth of fascinating history here, as this is where Pope Clemente V moved his court in the 14th century. For several decades after that, it was the seat of the Catholic popes. Spend the day...

Recent trip reviews for Joël

Joel was outstanding both in helping us plan ...
France | Sep 15 - Oct 16, 2022

D
Don J.
La Vergne, TN | Reviewed on Oct 20, 2022

Joel was outstanding both in helping us plan and all that he planned for us read more

Joel was outstanding both in helping us plan and all that he planned for us

Hotel Reviews
La Cour Sainte Catherine B & B
Honfleur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Castel Guesthouse B & B
Bayeux
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel de l'Univers
Saint-Malo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Clos de la Commanderie B&B
Amboise

Tebow was an excellent host. The property was a great plac to stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quality Hotel Bordeaux Centre 3*
Bordeaux
Location
Staff
Cleanliness & Comfort
Les Jardins du Porche Apartments
Sarlat-la-Canéda
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel de l'Horloge
Avignon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Relais & Châteaux Georges Blanc Parc & Spa
Vonnas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Caserne Chanzy Hotel & Spa, Autograph Collection
Reims
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Jeanne D'Arc Le Marais
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Pays d'Auge
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Mont Saint Michel (Self Drive)
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of Saint-Malo
Saint-Malo
Quality of Experience
Guides, Drivers and Staff
Transport
Half-day private tour Dinan and St-Suliac
Saint-Malo
Quality of Experience
Guides, Drivers and Staff
Transport
Chambord, Chenonceau & Lunch at the Château
France
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self-guided visit of Le Chateau Clos Lucé
France
Quality of Experience
Guides, Drivers and Staff
Transport
Villandry, l'Islette & Vouvray wine tour - Full Day
France
Quality of Experience
Guides, Drivers and Staff
Transport
Landmarks of Bordeaux
Bordeaux
Quality of Experience
Guides, Drivers and Staff
Transport
Wine in the City (Private Tour)
Bordeaux
Quality of Experience
Guides, Drivers and Staff
Transport
Saint-Emilion Afternoon Wine Tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Oct 24, 2022

Hi Don,
Thank you so much for having taken the time to post your review following to your trip in France. It was truly a challenge for us to make this 1 month adventure a full success and I'm glad to see that we have met your expectations. I'm happy to see also that you could attend the cooking class in Dordogne that I had suggested to you. Sara from le Chevrefeuille sent to me a message saying that her team really loved to work with you !
Thanks again for your trust in Kim Kim
Best
Joel

We had a great trip! We are home and reflect...
France | Jul 11 - Jul 21, 2022

Gretchen
Gretchen D.
Hesperus, CO | Reviewed on Jul 23, 2022

We had a great trip! We are home and reflecting on it all. We did a ton in Paris, and it worked out great. We wanted to get out in the countryside, so we did not want to spend too much time in the city, but we fit in The Catacombs, The Louvre, The Eiffel Tower, St. Chappelle, and the outside of Notre Dame in a day and a half. We missed the boat tour down the Seine, but that is okay because our hotel was just across the river and our hotel was very centrally located so we could fit a lot in.... read more

We had a great trip! We are home and reflecting on it all. We did a ton in Paris, and it worked out great. We wanted to get out in the countryside, so we did not want to spend too much time in the city, but we fit in The Catacombs, The Louvre, The Eiffel Tower, St. Chappelle, and the outside of Notre Dame in a day and a half. We missed the boat tour down the Seine, but that is okay because our hotel was just across the river and our hotel was very centrally located so we could fit a lot in. I would have skipped the guide at St. Chappelle, but we learned some things we would not have otherwise. Our first stop outside of Paris was to Annecy. It is a beautiful city, but our accommodations were not warm and welcoming and hard to find. We stayed for three nights and were there during Bastille day, so it was very crowded. We made a day trip to watch the tour do France and researched the best place to see it, which was a 1.5-hour drive in our rental car to Marie St. Etienne. It was a highlight as we got to see the caravan come by, and we knew two riders from our hometown. Next, we went to Chamonix in our rental car and took the cable car to the top of Mont Blanc. We loved this! Ideally, we would have liked to have spent a night in Chamonix but drove back to Annecy. We shopped and ate in Annecy and got an hour on the lake in a pedal boat. It would have worked best for us to spend two nights and go to Chamonix for the third. It was very HOT and crowded in Annecy. Next, we drove to Moustiers St. Marie and loved our accommodations and the town! The B and B was fantastic, and the proprietors were fabulous! We ate in town each night and shopped. We rented pedal boats on the Verdon Gorges and ate at a restaurant along the way. It was a great town, and we loved spending time there. We were SO glad you could extend our stay another night in Moustiers. Then we drove to St. Remy. We loved the Illuminare light show in St. Remy, and the bike rental was fun. We are glad we only stayed two nights as the forest was closed due to fires, so we were mostly doing town things except for the canoeing down the Sorgue river, which we HIGHLY recommend; it was a highlight! We liked St. Remy but loved our hotel, and Chantal, the owner, was truly fantastic. We appreciate the wine and cheese that Joel arranged for us and loved the pool and atmosphere. The accommodations in St. Remy and Moustiers were top notch though, but we are glad we stayed only two nights in St.Remy after all. Next, we took the train back to Paris. We had a very hard time finding the rental car return and the correct train station in Avignon as we went to the RTV instead of TGV. Our stay back in Paris at the airport was very nice and made our next day of airplane travel much easier. We had a full and wonderful trip and could not have fit so much in without the help of skilled travel agents. All of our friends remarked on what an incredible itinerary we had!

Hotel Reviews
Le Royal 4 Apartment
Annecy

We were in a very hot and hard to find air B and B. Something happened and there was a change that left us all baffled. We were there during Bastille day and we spent 3 nights in a swelteringly hot room that none of us got much sleep in. It took us an hour to find it and get into it with all of the codes and awkward directions. There were no instructions on how to operate anything. No coffee.

Authenticity & Character
it was way too hot. Not a single fan. Ran out of hot water and no coffee or instructions.
Location
It was walking distance to town.
Cleanliness & Comfort
It was clean but NOT and a nice apartment, but it was not outfitted for guests. Fans would be helpful!
Citadines Apart'hotel Saint-Germain-des-Prés Paris
Paris

Very central and easy to find.

Authenticity & Character
We might have liked something smaller and quainter
Location
perfectly located
Staff
Cleanliness & Comfort
Beds were comfortable. Free coffee.
La Bastide Du Paradou 2
Moustiers-Sainte-Marie

Loved this place! Lovely rooms. Beautiful garden and comfortable to stay. The proprietors were fantastic! Breakfast was lovely.

Authenticity & Character
Gorgeous grounds
Location
We walked to town each day up a winding path and went for runs each morning
Staff
Could not have been nice and more accomodating
Cleanliness & Comfort
Lovely all around
Hôtel Le Mas Saint-Joseph 3*
Saint-Rémy-de-Provence

The hotel was the best part of St. Remy and Chantal was delightful. The pool and grounds were immaculate. The hotel is a gem!

Authenticity & Character
Room were fabulous and air conditioned. Pool is fantastic. The hotel is very nicely appointed.
Location
It was an 8 minute walk to town
Staff
Chantal is truly magnificent!
Cleanliness & Comfort
Immaculate and comfortable.
Activity Reviews
Skip the line visit of the Louvre with audioguide (tickets only)
Paris

Had to pinch myself that I was actually at the Louvre. Lines were not bad at all.

Quality of Experience
Guides, Drivers and Staff
Transport
Notre Dame and Sainte Chapelle
Paris

Loved this church. Not sure if we needed the guide.

Quality of Experience
Guides, Drivers and Staff
Nice man but it was hard to stay focused on the info. Just seeing it all was enough
Eiffel Tower
Paris

So much more magnificent then we imagined!

Quality of Experience
we walked to it
Welcome to Saint Rémy de Provence
Saint Rémy de Provence

We loved the biking and the illuminare. I did not see any lavender in St. Remy. I would have liked to have ridden bikes through the area and seen the lavender fields. St. Remy was a bit fancy for us. We loved the canoeing down the Sorgue River!

Quality of Experience
Canoeing on the Sorgue and illuninare light show
Guides, Drivers and Staff
We had our own car
Canoeing on the River Sorgue
France

This was a great trip. It was a very hot day so this was perfect!!! The guides were great!

Quality of Experience
It was very fun and well done. Guides were great.
Guides, Drivers and Staff
we had our own car
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 25, 2022

Hi Gretchen,
Thanks for having taken the time to make such a detailed review on your trip. Among the lessons I'll learn from your trip :
- The Royal Appartment in Annecy has nothing to do with Privilodge Royal Appartments, though located in the same street !
- The Bastide du Paradou in Moustiers seems to be a lovely place, though I guess this is the first time we use it !
- The Mas Saint Joseph still deserves its reputation of simple but lovely 3* hotel in Saint Remy, with the great... read more

Hi Gretchen,
Thanks for having taken the time to make such a detailed review on your trip. Among the lessons I'll learn from your trip :
- The Royal Appartment in Annecy has nothing to do with Privilodge Royal Appartments, though located in the same street !
- The Bastide du Paradou in Moustiers seems to be a lovely place, though I guess this is the first time we use it !
- The Mas Saint Joseph still deserves its reputation of simple but lovely 3* hotel in Saint Remy, with the great welcoming attitude of Chantal. We use this hotel a lot !
Glad that you enjoyed also most of the activities, from the waters of the river Sorgue to the mountains of the French Alps !
Joel

Amazing Honeymoon Trip to Southern France ( Lyon-Annecy-Chamonix-Aix en Provence) - 5 July - 15 July 2022
France | Jul 5 - Jul 15, 2022

L
Lyon K.
Singapore | Reviewed on Jul 18, 2022

Truth be told, we took a leap of faith when we engaged KimKim.com for our honeymoon in Southern France, because no one around us had heard of KimKim.com before. It turned out to be one of the best decisions for our honeymoon trip, especially since we could not speak French.

Pre-trip wise, it was lovely to work with Joel, and the detailed itinerary he prepared as well as the prompt responses he gave to all our countless enquiries made the preparation so much easier. He gave priority to... read more

Truth be told, we took a leap of faith when we engaged KimKim.com for our honeymoon in Southern France, because no one around us had heard of KimKim.com before. It turned out to be one of the best decisions for our honeymoon trip, especially since we could not speak French.

Pre-trip wise, it was lovely to work with Joel, and the detailed itinerary he prepared as well as the prompt responses he gave to all our countless enquiries made the preparation so much easier. He gave priority to what we wanted, and was very open to discussing options on how we could fit this trip into our budget, even going the extra mile at times which we appreciated very much.

During the trip, we felt very assured and relaxed since all our accommodation/transport/activities were booked. This helped us to "live in the moment" and experience our trip fully.

What we really liked about the trip:
- We appreciated the pace of the trip, where we had a good balance of sports activities (i.e. hiking, water rafting) and cultural /leisure activities (i.e. food tours, lavender field tours) throughout our 10-day trip.
- The accommodation options that Joel picked for us were really awesome. Each had their own unique charm. I personally loved the College 4 Hotel in Lyon the best while my husband loved the Rivera Hotel in Annecy the most.
- We loved the activities that were planned for us, especially the water rafting experience in Chamonix and the private hiking tour in Annecy by our guide Olivier, and full day trip to Cassi and villages of Luberon by our guide, Ady. It was a good mix of small group and private activities and very apt too, fitting with the nature of the activity.
- Our drivers for the private transfers were really friendly and welcoming too. Special mention to our driver who waited for us at Aix en Provence for a few hours till midnight due to our train delay,. During the trip, we realized how much we would have struggled if we had done this trip on our own as navigating around with language barriers was challenging, especially for transport.

One point that we must highlight would be the responsiveness of Joel and his team. Not only was Joel prompt in responding to our enquiries and couple of changes that needed to be made during the trip itself, we also experienced first-hand the "crisis support" that was provided. We had a security scare at Lyon train station where our train was delayed for slightly more than two hours, and the process was quite anxiety-provoking and nerve-wrecking given that it was already nighttime when this happened and our inability to understand what was going on due to the language barrier. However, thankfully Valentine (Joel's colleague) reached back to us promptly after we tried calling the after-office-hours hotline for support. Her assurance and liaison with the driver who was supposed to pick us up at our destination (Aix en Provence) was immensely helpful and she ensured that she remained contactable to us till we reached our hotel safely in Aix en Provence. We were extremely thankful that we had Kimkim's service to back us up if anything happened in France. :)

There was one aspect which we felt could be improved though. For our train ride from Geneva to Lyon, even though we had First Class tickets, we were unable to get any seats in the First Class cabin likely because it was free seating, and it was full by the time we reached the cabin. It was also quite chaotic and confusing as we did not know where the First Class cabin was in the train and everyone was rushing up the train so it was difficult for us to ask people as well (we almost got onto the wrong end of the train). In the end, we ended up sitting at whatever available seats we could find, which was in the Second Class cabin. We noted that perhaps this was a common occurrence as there were others who were like us, had First Class tickets but there were no more seats in the First Class cabin for them. Additionally, there was also no train conductor to verify if our seats match our tickets. As we were unfamiliar with taking trains in Europe and this was not what we were expecting, it might have been helpful to let us know such situations could occur and tips for us to manage this (E.g. which end of the train that the First Class cabin belonged to). Nevertheless, for the other trains where there were fixed seats and cabins designated for us, it was much easier.

Apart from this however, everything else was perfect. :) We are grateful to have engaged Joel via KimKim and would highly recommend for others to do the same, especially if you are taking tours in a foreign country where you do not speak their native language.

- Lyon and Shan (from Singapore)

Hotel Reviews
College Hotel 4*
Lyon

We had a pleasant experience at this hotel. It is cozy and quaint. The staff at the reception are friendly and willing to help. What impressed us most was the dedication of the hotel to being environmentally-friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rivage Hôtel & Spa Annecy
Annecy

This was the most luxurious hotel that we stayed at for our trip. We loved the spaciousness and the balcony which overlooked beautiful views of the sky. Though it is located slightly further away from the city centre, it was nevertheless a good location for those who wanted to enjoy the lake.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Le Refuge des Aiglons
Chamonix-Mont-Blanc

We felt that this hotel would be perfect for winter but not so much for summer. For example, there was no aircon and we had to borrow a fan from the reception. The hotel also seemed understaffed as there were a few times where we could not find a staff to talk to and needed to wait for awhile. They also had no dental kits to provide us. Nevertheless, the design of the room and the balcony that overlooked the snowy mountains made up for it, on top of the lovely design of the hotel ground floor. :)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hôtel Roi René Aix-en-Provence Centre – MGallery
Aix-en-Provence

We loved our stay at this hotel. The location was great and the room was very well-designed, especially the toilet. The breakfast spread was one of the best as well. The room could have been slightly more spacious, if not all would be perfect. :)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lyon Old Town Food Tour (Small Group)
Lyon

We loved that the guide not only brought us on a food tour, but also gave us a history tour of Lyon. :) However, this tour might not be the best for vegetarians, because there will be some dishes where vegetarians are unable to enjoy.

Quality of Experience
Guides, Drivers and Staff
Cruise and Walk : Plus ++ formula
Annecy

As first-time hikers, we were pleasantly surprised that we were able to achieve our hiking goals for the day. It was a good experience, though quite challenging at certain parts and the hot weather certainly didn't make it easier. However, we had a charming and wonderful guide who really helped and cheered us on.

Quality of Experience
Guides, Drivers and Staff
Rafting Chamonix
France

It was unexpectedly awesome, one of the most memorable experiences this trip! :) Definitely worth a try. Rafting down the river of Chamonix was an amazing experience , with the backdrop of the snowy mountains and beautiful scenery. It helped that the guide was witty and humorous, and made it very fun for us. Kudos to him for also speaking in both French and English to cater to us.

Quality of Experience
Guides, Drivers and Staff
Lavender morning tour
France

It was a pity that due to the drought, much of the lavender fields had been harvested already. However, thanks to our guide, we were still able to find some lavender fields, together with sunflower fields to take beautiful pictures. We also enjoyed the tasting session at the lavender shop.

Quality of Experience
Guides, Drivers and Staff
Cassis & Villages of the Luberon
Aix-en-Provence

Though the full day tour can be tiring, it was fulfilling. We loved Cassis with the cruise and the amazing views, and the different villages of the Luberon were really charming and beautiful. :) We really appreciated the guide who always offered us tidbits of knowledge about Provence and also spoke in French and English to cater to the whole group.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Aug 08, 2022

Hi Lyon,
Thank you so much for having taken the time to write such a detailed and enthusiastic feedback upon your honeymoon trip in France ! I really appreciate !
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
So all the details you've mentioned are really helpful for us, including your chaotic train journey from Geneva to Lyon. YOu're right, we should give more details in our... read more

Hi Lyon,
Thank you so much for having taken the time to write such a detailed and enthusiastic feedback upon your honeymoon trip in France ! I really appreciate !
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
So all the details you've mentioned are really helpful for us, including your chaotic train journey from Geneva to Lyon. YOu're right, we should give more details in our roadbooks upon trains and how to get the best of your journey on board and when arriving at the train station. I'm so sorry that you finally had to seat in 2d class seats, whereas you had 1st class tickets.
Thanks again for your trust in Kim Kim and our team !
Joel

I couldn't have asked for a better trip!
France | Jun 24 - Jun 30, 2022

Cheri
Cheri H.
Walnut Creek, CA | Reviewed on Jul 01, 2022

Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of... read more

Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of vehicle because of this missed detail. In the end, I couldn't have asked for a better trip.

Hotel Reviews
L'Hôtel Particulier
Bordeaux

Excellent location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Lorette - Astotel
75009

Excellent place and great customer service. A little further away from the main sights than we would have liked.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine in the City (Private Tour)
Bordeaux

We had SO MUCH FUN on this wine tour and we learned so much! Our guide was EXCELLENT!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided wine and Bike Tour in St Emilion (small groupe -09h)
France

It was fun, but it was raining throughout the day. We experienced a variety of chateaus and wines.

Quality of Experience
Guides, Drivers and Staff
Transport
Mysteries of the Louvre
Paris

We had an excellent guide - Stephanie (?). She made this tour so much fun and so interesting.

Quality of Experience
Guides, Drivers and Staff
Stephanie has a Ph.D in Art history and she knew how to make the tour fun and meaningful.
Transport
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Paris

I thought our guide rushed us through and didn't really tell stories that made knowing the history fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Montmartre Local Gastronomy Tour
Paris

Our guide was super knowledgable about the history of food in Paris and clearly has a passion for great food. She was very talkative, delightful and intelligent. We had a very fun time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 02, 2022

Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the... read more

Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the last voucher for the transfer was indeed for 3 people. But to be honest, we usually provide vans only for groups of 4 people and more. We have paid (and charged you ) for the price of a normal Sedan car for you 3. If you had a larger vehicle for you only, this can be considered as an upgrade for free!
Best
Joel

Travel to Paris, Bordeaux and Cassis in June, 2022
France | May 30 - Jun 10, 2022

M
Mark M.
Colorado Springs, CO | Reviewed on Jun 26, 2022

Joel did a great job helping us plan our trip to France in early June. We were a little late getting started and had a number of changes and complications on our end (adding my son and his friend to the trip mid-way through) and Joel was very helpful and patient with us. We hade great experiences in Paris, Bordeaux and Cassis. Joel arranged great guides and experiences and arranged the travel in a manner that worked perfectly. He seemed to think of everything and made the trip stress... read more

Joel did a great job helping us plan our trip to France in early June. We were a little late getting started and had a number of changes and complications on our end (adding my son and his friend to the trip mid-way through) and Joel was very helpful and patient with us. We hade great experiences in Paris, Bordeaux and Cassis. Joel arranged great guides and experiences and arranged the travel in a manner that worked perfectly. He seemed to think of everything and made the trip stress free and wonderful!
Thanks to Kim Kim and especially to Joel!
Mark and Debi

Hotel Reviews
Best Western Aramis Saint Germain
Paris

Great location! Very helpful people at the front desk! Comfortable and they provide a very nice breakfast. Just steps away from the Metro stop and an easy walk to the Luxembourg Gardens (and just a little further to the river and Notre Dame.

Authenticity & Character
We had a small balcony where we could sit and watch people coming and going to work and school. Charming!
Location
Easy access to the Metro, and within walking distance of a lot of downtown Paris.
Staff
The people working at the hotel seemed very happy to be helpful.
Cleanliness & Comfort
Met or exceeded our expectations
Hôtel Majestic
Bordeaux

Great location, very nice rooms and a great breakfast. You really felt you were somewhere else while you were staying there (it was much more authentic that being at a standard chain-hotel). The room was very comfortable and just a short walk from the main square area of the town.

Authenticity & Character
Its not a chain-style place. The rooms have character and our was very large!
Location
Its just around the corner from the Opera House square - easy walk to the main parts of the town and the riverfront and the metro line.
Staff
Everyone was so friendly and helpful.
Cleanliness & Comfort
Met or exceeded our expectations
Une Terrasse sur la Mer
Cassis

Fantastic view! This is a private apartment, not a hotel, but the main room has fantastic views of the bay.

Tips for future travelers

It is located on a hillside above the town - which results in fantastic views but also some significant stairs/hillside walks.

Location
The views of the bay.
Activity Reviews
Notre Dame and Sainte Chapelle
Paris

Our guide was very pleasant and knowledgeable, and seemed very interested in sharing what she knew about the locations we visited.

Quality of Experience
We saw a number of things we would otherwise have missed, and learned a lot!
Guides, Drivers and Staff
Our guide was very knowledgeable and friendly.
Skip the line visit of the Louvre with audioguide (tickets only)
Paris

Obviously any trip to the Louvre is fantastic, but calling this a "skip the line" visit is a bit of an overstatement. Even with these tickets there was a significant line, but it was much better that if we just tried to get tickets that day. We found the audio guide to be cumbersome at first, but that may just be our inexperience with this type of technology.

Paris Macaron Baking Class
Paris

Just a fantastic experience! Fun, and instructive, and the other participants were all so friendly!

Quality of Experience
A nice break from the usual activities of a Paris vacation.
Guides, Drivers and Staff
Very friendly and also very informative!
Landmarks of Bordeaux
Bordeaux

Very pleasant and informative. Our guide was very knowledgeable and friendly. In just a few hours we learned so much about the city and its history! It really improved our whole stay in Bordeaux!

Quality of Experience
Our guide so knowledgeable and nice, and provided so much information on the city and its history.
Saint-Emilion Afternoon Wine Tour
France

A wonderful tour of the Sant Emilion city and the surrounding vineyards and very nice stops at two Chateaus/wineries! Travel in a comfortable van with a very friendly and knowledgeable guide.

A kayak trip in the Calanques (inlets)
France

Beautify location! The experience of paddling into the calanques and taking a little swim in one of them was great!

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 18, 2022

Hi Mark,
I realize I have not yet taken the time to thank you for your detailed and positive feedback on your trip in June with us. We've still been extremely busy for the last 3 months as many travelers continue to decide to visit France at the last minute. Not easy for us !
Your comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners. I'm sincerely glad that you enjoyed your trip with us !
Best
Joel

From Paris to Provence through Alsace and Burgundy
France | May 16 - May 29, 2022

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Megan B.
Houston, TX | Reviewed on Jun 24, 2022

We had an amazing trip to France and are so glad we used KimKim to help plan. Joel took into account everything that we wanted to try to do while we were in France and planned a truly incredible trip for us. While we lost a day due to flight delays on the front end of our trip, we were able to get a wonderful taste of Paris and Versailles. Our favorite tour while in Paris was the Murders and Mysteries of the Louvre tour with David. The next stop was the Alsace region and we can’t stop telling... read more

We had an amazing trip to France and are so glad we used KimKim to help plan. Joel took into account everything that we wanted to try to do while we were in France and planned a truly incredible trip for us. While we lost a day due to flight delays on the front end of our trip, we were able to get a wonderful taste of Paris and Versailles. Our favorite tour while in Paris was the Murders and Mysteries of the Louvre tour with David. The next stop was the Alsace region and we can’t stop telling people about how much we enjoyed the area. With Ana and Erik of Alsace Safari, we toured the adorable towns in the region along the wine road, tried some wine at a couple wineries, visited a castle, and drove up into the Vosges mountain range. The Alsace region is a must see! Dijon and Beaune were our next stops and we enjoyed trying the wines in the region, seeing the vineyards, and taking in the beauty of the area. Our final stop was Aix en Provence where we took part in an amazing cooking class experience with Gilles of Provence Gourmet and have been sold on trying cooking classes whenever we travel from here on out. We also loved seeing the villages and countryside in the Luberon region near France. This trip was filled with so many positive memories and we will not hesitate to use KimKim in the future.

Hotel Reviews
Hôtel Le Saint-Grégoire
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
James Boutique Hôtel
Colmar

The breakfast was excellent. The room was modern and comfortable. The hotel was walking distance to quite a bit in Colmar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Philippe Le Bon
Dijon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Cezanne
Aix-en-Provence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Montmartre & Sacré-Coeur Walking Tour
Paris
Quality of Experience
Guides, Drivers and Staff
Dinner cruise on the Seine (Privilege Service included)
Paris
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Paris

We got stuck in traffic on the way there, so our half day was rushed. We also expected the tour to be a small group but it was more like 30 people. I enjoyed our guide. Knowing what I know now, I’d rather have done a full day at Versailles so that we could take our time on the grounds and in the town.

Quality of Experience
Guides, Drivers and Staff
Transport
Mysteries of the Louvre
Paris

This was such a fun tour. David was an excellent guide. It was definitely a fast walking tour to the various spots within the museum, but we got to see a lot and David provided us with a lot of interesting and cool information.

Quality of Experience
Guides, Drivers and Staff
Walking tour in the old town of Strasbourg
France

I enjoyed our walking tour of Strasbourg and we really were able to make the tour our own since it was just us and our guide. I enjoyed learning the history of Strasbourg.

Quality of Experience
Guides, Drivers and Staff
Iconic Full day Tour in Alsace from Colmar
Colmar

Loved, loved, loved this tour. The towns along the wine road were incredible. I’d never seen a stork until we traveled to the Alsace region and they were everywhere. The castle was incredible and the wine tasting was fabulous. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Munster Valley Full-Day Tour
Colmar

Fun day in the Vosges mountain range. We got to see the villagers in the area herd the cows up the roads of the Vosges Mountains. We enjoyed tasting wine and having cheese from the region.

Quality of Experience
Guides, Drivers and Staff
Transport
Exceptional wines & a stroll through Beaune (Passion Day)
France
Quality of Experience
Guides, Drivers and Staff
Transport
Picturesque Villages & Countryside in Burgundy
Dijon
Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class, Provencal Lunch and Local Market Tour in the Alpilles
France

Such a fun experience and I highly recommend it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Luberon Markets & Villages
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 18, 2022

Hi Magen,
I realize I have not yet taken the time to thank you for your detailed and positive feedback on your trip in May with us. We've still been extremely busy for the last 3 months as many travelers continue to decide to visit France at the last minute. Not easy for us !
Your comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners. I'm sincerely glad that you enjoyed your trip with us ! Enjoy your summer !
Best
Joel

Our trip to France was over 2 years in the ma...
France | May 27 - Jun 8, 2022

Jodi
Jodi P.
Canada | Reviewed on Jun 10, 2022

Our trip to France was over 2 years in the making due to COVID delays. The wait was totally worth it. Joel curated our trip to our exact specifications. We visited 3 regions - Normandy, Alsace and Provence. In each of these locations he chose the accommodations, tour company’s, organized rental cars, train tickets and most of our transfers. I was grateful for his expertise in planning what was reasonable and what was not. There is absolute value for dollar in the expertise Joel... read more

Our trip to France was over 2 years in the making due to COVID delays. The wait was totally worth it. Joel curated our trip to our exact specifications. We visited 3 regions - Normandy, Alsace and Provence. In each of these locations he chose the accommodations, tour company’s, organized rental cars, train tickets and most of our transfers. I was grateful for his expertise in planning what was reasonable and what was not. There is absolute value for dollar in the expertise Joel provided to us.

Hotel Reviews
Le Grand Arbre B&B
Bayeux

Magical place! Beautiful, tranquil yet close to everything you would need. Beautiful spacious room. Incredible breakfasts and lovely hosts. If it is available - I would return with out hesitation.

Tips for future travelers

Free and easy secure parking. Your room is on the second level - so there would be stairs. It is truly like something from a story book.

Authenticity & Character
Stunning, authentic character
Location
Just off the beat and path - but walkable
Staff
Excellent communication and food
Cleanliness & Comfort
Bed was very comfortable. Large walk in shower
James Boutique Hôtel
Colmar

Modern and clean. Comfortable beds. Delicious buffet style breakfast.

Tips for future travelers

Perhaps - I think I would research accommodation that would have been a little closer to the city centre and with some character.

Authenticity & Character
Modern and clean
Location
It was with in walking distance to where we wanted it to be - closer would have been better
Staff
Spoke good English
Cleanliness & Comfort
New and very clean
Hôtel Le Mas Saint-Joseph 3*
Saint-Rémy-de-Provence

Lovely boutique hotel. Very clean and with in reasonable walking distance to grocery store, restaurant. Beautiful pool and lovely host and breakfast.

Tips for future travelers

It is a bit of a hike in the heat to walk to town. Parking is included and easy on site. The host is lovely and the pool was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A la Villa des Artistes 3*
Paris

Very comfortable rooms. Large and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jun 13, 2022

Hello Jodi,
Thank you so much for the review that you posted on Kim Kim. I'm so glad that you enjoyed your trip after having waited for it for more than 2 years !
Your comments are very important for us as they help us to maintain and improve the quality of our services and suppliers. Be sure I'll share it with all the people who have contributed to the success of your trip !
Best
Joel

Trip of a lifetime
France | May 24 - Jun 1, 2022

Stephanie
Stephanie Y.
Tampa, FL | Reviewed on Jun 08, 2022

We had a wonderful trip. Planning a multi-generational trip for 5 seemed daunting, but KimKim hooked us up with Joel and he worked tirelessly with us to plan the trip of a lifetime. We appreciate all he did and the knowledge he provided was invaluable. read more

We had a wonderful trip. Planning a multi-generational trip for 5 seemed daunting, but KimKim hooked us up with Joel and he worked tirelessly with us to plan the trip of a lifetime. We appreciate all he did and the knowledge he provided was invaluable.

Hotel Review
Hotel La Villefromoy 4*
Saint Malo

The staff and concierge were extremely helpful! They really understand the hospitality business much more than American staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking class in Tours
France
Quality of Experience
Food
Guides, Drivers and Staff
Private Guided Tour of Mont Saint Michel
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jun 09, 2022

Hello Stephanie and Ladies,
Thank you so much for your review on Kim Kim. I truly appreciate your comments, and that helps us to maintain the quality of our tours and suppliers.

Amazing tours and great moments!
France | May 2 - May 10, 2022

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enrique r.
Flagami, FL | Reviewed on May 12, 2022

Our trip was simply amazing! Every tour was great and we had a lot of fun. Our gastronomic tour with Carole felt warmth and tailored made. She took us to a place we found more appropriate to our style.
The tour to the palace was also great, although it felt a little rushed.
But the idea to go to the south of France and visit the little towns around Avignon was simply amazing and it could not have been without the help of Joel. We were simply amazed by the beauty of Saint Remy the Provence,... read more

Our trip was simply amazing! Every tour was great and we had a lot of fun. Our gastronomic tour with Carole felt warmth and tailored made. She took us to a place we found more appropriate to our style.
The tour to the palace was also great, although it felt a little rushed.
But the idea to go to the south of France and visit the little towns around Avignon was simply amazing and it could not have been without the help of Joel. We were simply amazed by the beauty of Saint Remy the Provence, and the walled city in Avignon.

Thank you so much for all the help and we're definitely going back the next time we can!

Hotel Reviews
A la Villa des Artistes 3*
Paris

Wonderful hotel! The breakfast was delicious and everybody was kind to us.

Authenticity & Character
Location
How centric it qas.
Staff
Cleanliness & Comfort
Hôtel Le Mas Saint-Joseph 3*
Saint-Rémy-de-Provence

We loved this place! And the owner was simply wonderful! She was very kind and charitable to us. The breakfast was delicious. The attention to detail was amazing. Definitely want to go back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Eiffel Tower
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Luberon Markets & Villages
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on May 13, 2022

Hello Enrique and Victoria,
Thank you so much for your review ! I'm so glad that you liked my native region of Provence ! You're most welcome as soon as you want to come back!
Joël

Our trip to France was awesome. Kimkim put m...
France | Sep 29 - Oct 8, 2021

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Kathleen C.
South Burlington, VT | Reviewed on Oct 18, 2021

Our trip to France was awesome. Kimkim put me in touch with Joel who put together a perfect trip for us. He listened to me and executed exactly what we wanted. He was unfamiliar with a couple of our requests but set out to find options for us and delivered an experience of a lifetime! Huge thanks! Online travel agent.... worked for me!!!

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Oct 18, 2021

Hello Kathleen,
Thank you so much for your great review. Indeed, we were not familiar with the possibilities of horseriding in South Corsica, but I had a good feeling with Marina and I knews it would "fit" well with you and Joey. Do not hesitate to talk about Provence and Corsica and their beauties around you!
Best
Joel

Great Trip . . . A few constructive comments
France | Feb 15 - Feb 20, 2020

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Mary R.
Snellville, GA | Reviewed on Mar 06, 2020

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it... read more

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it would not be of much interest to our daughter, but he assured me that we would enjoy the historic aspects of the traditional Jewish community and the LGBTQ communities. The tour was far more about the French royalty and aristocracy than it was about the historic communities. Our itinerary also stated that we would be offered a midway stop at a traditional French and local cafe for a hot beverage — this did not happen. I felt that while Patrick was very knowledgeable, he was not reading his audience well at all.

While we found our Louvre guide, Melanie, did a great job, we found the itinerary description misleading. When we were told that we would have a private, after hours tour, we expected that the museum would be closed except for small private tours. This was not the case as the museum was open to the public at this time. I think you should be more accurate in the description of this tour. The term “after hours” has definite connotation.

I do want to offer a special accolade to our guide for Musee D’Orsay and L’Orangerie, Victor. He brought great insight and wonderful narrative to his tour with us. His passion and knowledge were outstanding. I am very glad that we were able to enjoy these two museums that highlight the Impressionists since Giverny was not an option at this time of year.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Mar 06, 2020

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group... read more

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group tour of 6 people max, but not a fully private tour. "After hours" meant that it's done later than usual, at the end of the afternoons, as the Museum closes later on this day, but it does not mean that the Museum is closed to the public at this time. We'll change the description of the tour to be more accurate and clear. For the tour in the Marais, it appears that the description given by Localers has changed, and I'm a bit surprised. not to see anymore the snack break and the details upon Jewish and LGBT communities. I'd like to offer you a partial refund for that tour, as it obviously did not correspond to what was written in the proposal. I hope however that you've had a great trip in Paris !

Trip to France
France | Sep 13 - Sep 17, 2019

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Lauren K.
Carrollton, TX | Reviewed on Sep 27, 2019

Our trip to Paris was flawless and memorable thanks to Joel’s help from Kimkim. From airport pick-up to drop off, we didn’t have to worry about anything. Each guide we had was knowledgeable, helpful, and kind. We especially loved our guided trip to the Louvre, our pastry baking class, and our bike trip to Versailles. Our guide, Rachel, showed us where to get the best crepes and make the trip memorable and fun.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Sep 27, 2019

Hello Lauren, bonjour de France !
As I didn't have any news from you during your trip, I was wondering how it went and I'm glad to see that it went well ! (as often, no news is good news...). Thanks for your trust and your feed-back. It's definitely essential for us to have these comments (both positive or negative), that help us to control, maintain and improve the quality of our services and suppliers (guides, drivers, hotels...).
You can now open a bakery or a creperie near your home and prepare the best crepes for your compatriots !
Best
Joel

Trip to France
France | Jul 2 - Jul 14, 2019

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Damien M.
Santa Monica, CA | Reviewed on Jul 16, 2019

Really enjoyed all 4 stops. Learned so much. Such a wonderful trip — we and our kids love France!!

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 29, 2019

Hi Damien,

I'm now back from my holidays after a revigorating 3 week break. I know we're lucky in France to have 5 weeks of vacation per year !

I'm dealing with my (long) list of tasks and things to do, and as usual, I always start with the post trip reviews.
As I really took care of your family trip, I'm really happy to hear that you had the great experience you expected, though there has been some minor quacks and some details that could have been improved.
Well noted that the... read more

Hi Damien,

I'm now back from my holidays after a revigorating 3 week break. I know we're lucky in France to have 5 weeks of vacation per year !

I'm dealing with my (long) list of tasks and things to do, and as usual, I always start with the post trip reviews.
As I really took care of your family trip, I'm really happy to hear that you had the great experience you expected, though there has been some minor quacks and some details that could have been improved.
Well noted that the appartment in St Remy did not fullfill your expectations, the main issue being that there was only 1 toilet.
I'm honnestly surprised about your feed back upon Daphne in Loire Valley, as I know her personnally and she's defintely a very expansive and talkative guide. And we've always great feed back on her and her colleagues. I believe she had a personal issue or something that troubled her mind on the day she guided you in Chambord. Sorry for that !
I wish you a great summer and thank you again for your trust in us and your love for France !
Joel

Trip to France
France | Jun 29 - Jul 12, 2019

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Sarah H.
Canada | Reviewed on Jul 15, 2019

The trip was fantastic, the locations, the pace, and all the guides we encountered were terrific. Stand outs were Yoann at canyoning, Francesca at the Louvre and Dan for the bike tour around Versailles.

Joel was very patient and helpful during our planning, and providing ideas and insight as we were really not sure how to begin the planning of this trip.

Trip plan and vouchers were easy to use and follow, a very stress free vacation.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 29, 2019

Hi Sarah,

I'm now back to the office after great holidays in Dordogne and the Atlantic Coast. I'm glad to hear that your stay in France has been great as well and that you enjoyed the excursions and visits we had planned for you. Thanks also for your positive comments on our documents, which we always try to do as complete and easy-to-read as possible.
I wish you a great summer and stay at your disposal if you have any other future project of trip in France.
Best regards
Joel

Trip to France
France | May 30 - Jun 22, 2019

Gigi
Gigi G.
Sonoma, CA | Reviewed on Jun 29, 2019

I had a great experience working with Joel in planning my month-long wine and food-focused road trip in France. I started in Bordeaux and went through all of the major wine regions in France (except for the Loire and Alsace) ending with an epic visit in Champagne and a few days in Paris. He planned the route, selected fantastic hotels and Chambre d'Hotes for me to stay. And in each location, he arranged wine excursions and food tours that were perfect for my interests.

At one point we had... read more

I had a great experience working with Joel in planning my month-long wine and food-focused road trip in France. I started in Bordeaux and went through all of the major wine regions in France (except for the Loire and Alsace) ending with an epic visit in Champagne and a few days in Paris. He planned the route, selected fantastic hotels and Chambre d'Hotes for me to stay. And in each location, he arranged wine excursions and food tours that were perfect for my interests.

At one point we had difficulty with one of the tours. I notified Joel right away and he was able to get things squared away for us quickly and easily.

Throughout this process (we refined the trip plan about 8 times), Joel was helpful and friendly. When we were in Beaujolais, he even came out to meet my sister and I. It was fantastic to put the face with the name and it felt like I was meeting a friend.

I will definitely work with KimKim again!

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Reviewed on Jul 05, 2019

Hi Gigi,
This is just a quick mail to acknowledge I received your feed back on Kim Kim, otherwise it stays in my queue ! I'm leaving tomorrow for a 2 week vacation in Dordogne ;-)
Have a nice summer !
Joel