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active 1 day ago

Joël Massé

I'm the "southern man" of the team at Objectif France. I was born in Perpignan, at the south border of France with Spain, and I've spent the first 30 years of my life in the South, before “coming up” to Lyon, where I've worked for a tour operator for 10 years. That allowed me to travel in more than 30 countries around the world…before I finally realized that my own country was undoubtedly the most beautiful destination to live in and to visit !
Exclusive authentic experiences, unexpected encounters and charming accommodation spots are the main components of a successful trip for me. The most memorable part of a trip comes often from what is not written or planned! I will help you to design the voyage of your dreams, that rides that subtle balance between rigorous organization and real moments of poetry.
My most recent vacation: Corsica
My favourite areas in France : the soft mountains of the sunny Cerdagne in the Pyreenes, the majesty and mystery of the famous castles in the Loire Valley, the perched villages of Luberon in Provence, with their vibrant local markets...

What places and activities do you specialize in?

"As I've got two kids, I know pretty well how to organize a family trip, chosing an appropriate ryhtm and activities. I also love to design really tailor-made trips for honeymooners, and put some romantic suprises for them during the tour. Regarding the geographical expertise, I know Provence and the South of France pretty well, as well as Loire Valley, Normandy...and Lyon of course, where we are working.
In Europe, I know Spain, Scotland and Iceland very well. "

How did you get involved in travel?

"I did my Civil Service in a NGO in Senegal just after my studies. After 2 years of working and living in Tambacounda, at the East of that country, I've travelled as a backpacker with a friend of mine for 5 months in West Africa : Mali, Burkina Faso, Benin, Togo, Ghana, Ivory Coast...A wonderful first experience of long time travel...After coming back home, it took me a few years before I could find a job in travel industry, but then I never came back to another sector ! "

Please share a unique travel experience you will never forget.

"It's undoubtedly my first encounter with a mountain gorilla in the Parc National des Volcans in Rwanda. When your eyes meet those of these gentle heroes of the bamboo forets on the slopes of the mountains, you feel like you meet one of your ancestors or cousin. It's indescriptible ! I'm really fascinated by apes, and mountain gorillas are among the most incredible creatures in the world. "

Top itineraries and travel advice
Family itineraries
Road trip itineraries

Favorite experiences

Explore the Castle of Blois

Visit the royal castle of Blois, known as the Château Royal de Blois. Classified as a historical monument since 1845, the royal chateau presents a magnificent panorama of the art and history that filled the castles of the Loire Valley. Surrounding an inner courtyard, its four wings constitute a...

Explore the Lakeside Town of Annecy

Nestled by the northwestern shore of its namesake lake, Annecy is the jewel of the Haute-Savoie. From its crowning Château d'Annecy down to its gurgling canals, Annecy's Vieille Ville (Old Town) is infused with antique charm. Made great by the medieval Counts of Geneva and augmented by the Dukes...

Visit the Villages of the Dordogne River

Explore the picturesque and historic villages of the Dordogne River, starting in Domme, a trapezoid city creating a bastide (fortified medieval town) adapted to the surrounding terrain. The city is one of the Plus Beaux Villages de France (The Most Beautiful Villages of France). Enjoy a walking...

Avignon & Hilltop Villages of the Luberon Region

Just about an hour northwest of Aix-en-Provence is the medieval city of Avignon. You'll find centuries' worth of fascinating history here, as this is where Pope Clemente V moved his court in the 14th century. For several decades after that, it was the seat of the Catholic popes. Spend the day...

Recent trip reviews for Joël

Customized Bucket List Trip of a Lifetime
France | May 1 - May 16, 2024

Frank
Frank Z.
Los Angeles, CA | Reviewed on Jun 08, 2024
With a deep interest in medieval French art and architecture, I've been carrying a list of sites that I meant to visit "someday" around in my head for more than 40 years. The problem has always been that many of these sites — like St-Martin-du-Canigou, St-Guilhem-le-Désert and Conques — are fairly remote and pretty far off the usual tourist track for Americans. I had no idea how to visit them until I contacted Joël Massé of Trip My France through kimkim. Unlike some other travel agents I... Read more

With a deep interest in medieval French art and architecture, I've been carrying a list of sites that I meant to visit "someday" around in my head for more than 40 years. The problem has always been that many of these sites — like St-Martin-du-Canigou, St-Guilhem-le-Désert and Conques — are fairly remote and pretty far off the usual tourist track for Americans. I had no idea how to visit them until I contacted Joël Massé of Trip My France through kimkim. Unlike some other travel agents I spoke to, Joël understood my goals immediately and was fully committed to helping me achieve them. He created a customized itinerary that added many highlights I hadn't been aware of. He selected memorable hotels in each location, all perfectly suited to my tastes, and hired outstanding tour guides to make each site come alive. Best of all, he made everything easy. The entire trip came off flawlessly — and on the few occasions when minor problems did arise, Joël and his colleagues were immediately available to help resolve them. Joël exceeded my expectations in every way, and I couldn't recommend him more highly. For me, he turned "someday" into today.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jun 10, 2024

Hello Frank,
I can't thank you enough for the 5* review you've left on Kim Kim. Your trip being much more original than the majority of trips we are dealing with, it was definitely an exciting challenge to work on such an off-the-beaten paths itinerary. Being myself native from the Pyrénées Orientales of course helped me, and I'm truly happy that you've enjoyed your adventure overall.
Do you have any news from Allianz / Mondial Assistance for the claim ?
Have a great day and a fantastic summer !
Joël

The guides were all very friendly and informa...
France | Mar 25 - Apr 12, 2024

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Diana H.
Canada | Reviewed on Apr 13, 2024

The guides were all very friendly and informative. The chauffeurs were all on time and very helpful aswell."

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Apr 19, 2024

Hi Diana,
I hope that you're doing well ! Thank you so much for having taken the time to make a short review on Kim Kim after your trip ! Your feedback and comments are very important for us to control, maintain or improve the quality of our services. If you have more time in the future for further feedback on the different services (hotels, tours, transfers...), I'll appreciate your comments.
However I'm glad to see that you've spent a great time in our country !
Best
Joël

Best Trip Ever!
France | Sep 11 - Sep 25, 2023

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Daniel G.
McLean, VA | Reviewed on Nov 15, 2023
Joel and his team helped make our honeymoon absolutely unforgettable! They handled every single detail for us over our 2 week trip to France. All of their local partners were exceptional--the hotels and tour companies they chose to work with. On our relaxation days we frequently found ourselves trusting Joel's travel suggestions for restaurants and attractions. They even helped us mid-trip when we ran into logistical issues with arriving on time for some of the tours. If you are looking to... Read more

Joel and his team helped make our honeymoon absolutely unforgettable! They handled every single detail for us over our 2 week trip to France. All of their local partners were exceptional--the hotels and tour companies they chose to work with. On our relaxation days we frequently found ourselves trusting Joel's travel suggestions for restaurants and attractions. They even helped us mid-trip when we ran into logistical issues with arriving on time for some of the tours. If you are looking to make your trip to France carefree, then definitely choose Joel and his team.

Hotel Reviews
Le Clos de la Commanderie B&B
Amboise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Villefromoy 4*
Saint Malo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Aramis Saint Germain
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris
Seine Cruise with Commentary
Seine Cruise with Commentary
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Saint Germain des Prés Food Tour
Saint Germain des Prés Food Tour
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Mont Saint Michel (Self Drive)
Private Guided Tour of Mont Saint Michel (Self Drive)
France
Quality of Experience
Guides, Drivers and Staff
Transport
D-Day U.S beaches tour
D-Day U.S beaches tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Nov 16, 2023

Hi Daniel and Michelle,
I hope that you're doing well ! Thank you so much for having taken the time to make a review on Kim Kim after your trip ! Your feedback and comments are very important for us to control, maintain or improve the quality of our services. Be sure I'll share your review with my team and providers. Glad to see that you've spent a wonderful moment in our country !
Best
Joël

The itinerary set up by Joel from Kim Kim was...everything we thought it would be and more!
France | Oct 3 - Oct 8, 2023

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Raynette R.
Mililani Town, HI | Reviewed on Oct 15, 2023
The itinerary set up by Joel from Kim Kim was perfect! The drivers were all there as scheduled for pick up. First Christophe picked us up at the CDG Airport and drove us out to Bayeux. He also picked us up on the day we were leaving on the train from Bayeux to Paris. There was a mix up in train schedules and Christophe went the extra mile by assisting us, speaking for us as we did not speak French. He explained the need to change our rail tickets and stood with us until we got on the train.... Read more

The itinerary set up by Joel from Kim Kim was perfect! The drivers were all there as scheduled for pick up. First Christophe picked us up at the CDG Airport and drove us out to Bayeux. He also picked us up on the day we were leaving on the train from Bayeux to Paris. There was a mix up in train schedules and Christophe went the extra mile by assisting us, speaking for us as we did not speak French. He explained the need to change our rail tickets and stood with us until we got on the train. He treated us like we were part of his family which was so heartwarming. The tours and guides were excellent! The first day we went to Mont Saint-Michel with Lucy as our guide. She was very informative and had a contagious excitement about her. She made the hike up 300 steps seem like a breeze! On the second day John was our guide to the D-Day Beaches, a Museum and American Cemetery. His knowledge had us imagining we were on the beaches running for our lives as those many soldiers did. On the third day of our stay we had a private tour with Emmanuel from Caen. He was a delightful young man with intricate details of the history of the war. We toured the Military Museum in Caen, Cathedrals and even a cemetery from the 1800s! All in all a great trip to honor those who served their respective countries and made the ultimate sacrifice fighting in the War.

Hotel Reviews
Hôtel Tardif Noble Guesthouse
Bayeux

Everyone was very pleasant and helpful. Check in and out was easy. Breakfast was yummy with an assortment of pastries, cereals, hot and cold drinks, fruits and a hot entree. The location was good. We could easily walk the town. The Cathedral across the street was absolutely beautiful! The only negative, we were given a room closest to the street and car lights and engine noises were a bit annoying, but calmed down as the evening wore on.

Authenticity & Character
Charming character from the entry gate
Location
Easy walk ability through the town
Staff
Helpful
Cleanliness & Comfort
Bed was comfortable
Hôtel Jardin le Bréa
Paris

The hotel room was small, but comfortable. The street noise was a bit much throughout the night. May have been folks lingering around after the rugby tournament?? At 4am?? but it wasn’t the quiet room we were hoping for.

Authenticity & Character
I think they were in the middle of painting from the outside appearance?
Location
Walk ability to restaurants and subway
Staff
Alex was very helpful upon check in and gave us some tips for things to do and places to go.
Cleanliness & Comfort
Activity Reviews
D-Day U.S beaches tour
D-Day U.S beaches tour
France

John was a very good guide. Full of information very detail oriented. You could imagine being on the beaches that day.

Quality of Experience
Guides, Drivers and Staff
The guides were all well versed in the territory they covered. They made it interesting and seemed to like their jobs as guides.
Transport
Christophe went beyond the call to help us with the train cancellation that we were not aware of.
Mont-Saint-Michel Full day Tour
Mont-Saint-Michel Full day Tour
France

Lucy was the perfect guide for this tour. She was so bubbly and very interesting in her tour

Quality of Experience
Guides, Drivers and Staff
Transport
City tour of Caen with visit of the Memorial Museum of WWII
City tour of Caen with visit of the Memorial Museum of WWII
France

Emmanuel was a very personable guide. He was full of information about the war and the town of Caen.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Nov 13, 2023

Hi Raynette,
It looks like I have to leave a quick response at the end of your detailed review, otherwise your trip still appears to me as "uncompleted"...
So...thanks again for your trust in Kim Kim and Trip my France !
Have a lovely upcoming Christmas and new year celebration,
Most of all take care of you !
Joel

Excellent job for we gave a bit of an unusual order to Joel, as...
France | May 29 - Jun 7, 2023

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Francois-Xavier M.
Canada | Reviewed on Jun 18, 2023
We gave a bit of an unusual order to Joel, asking him to find and plan a 4 days advanced intensive cooking class in Lyon with some ability to have a bit of English if possible from the teacher. as we are a true Canadian couple - half French and half English ! We also booked a boutique hotel in the Presqu'ile and a quick tour of the city on the first day to get oriented. . Joel was straightforward that was not a usual request, but he has delivered on our request. We had a... Read more

We gave a bit of an unusual order to Joel, asking him to find and plan a 4 days advanced intensive cooking class in Lyon with some ability to have a bit of English if possible from the teacher. as we are a true Canadian couple - half French and half English ! We also booked a boutique hotel in the Presqu'ile and a quick tour of the city on the first day to get oriented. .

Joel was straightforward that was not a usual request, but he has delivered on our request.

We had a fantastic week with 2 chefs (Alice and Basil) that went through Pastries, French classics, desserts and entremets. We also did a day of Lyonnaise cuisine assorted with small plates, some meatless dishes, petits fours, amuses bouches. Extremely fast paced and we went through about 50 total dishes in 4 days - it was difficult, a lot of work but exactly what we had asked and we could not be more happy with this week.

Jean-Alexandre did a good job at the lay of the land for the tour, good recommendations for restaurants and what not to do ! The hotel was well located, boutique with a good bistronomique restaurant, a good breakfast and quiet.

so all in all, it was the first time we worked with Joel and he really came through for this trip and we would not hesitate to have another trip with him and recommend to our close circle.

Well done. Merci.

Hotel Review
Hotel de l'Abbaye
Lyon

Excellent small boutique hotel. good service, good bistro, good breakfast, quiet and decent little bar. It is boutique, so don't expect Sofitel amenities !

Authenticity & Character
Old building renovated with taste.
Location
quiet. close to Perrache.
Staff
Cleanliness & Comfort
quiet. Rooms are sized as per French standards.
Activity Reviews
Cooking class in Lyon
Cooking class in Lyon
Lyon

Excellent class with Alice and Basil. This was advanced, intensive and private 4 day class. We did over 50 recipes over the 4 days declined in several dishes in several meal formats. It is not for beginners and some level of French understanding is a must. If you want to dig deep into French cooking, this is a very good option. Everything was well organized, on time and extremely busy (what we wanted). Thanks for the great week.

Quality of Experience
Food
Guides, Drivers and Staff
Its a Peninsula!  Guided tour of Lyon town center
Its a Peninsula! Guided tour of Lyon town center
Lyon

Jean Alexandre was excellent. What else there is to say ! our 3 hours tour went very well !

Quality of Experience
Guides, Drivers and Staff
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jun 19, 2023

Bonjour François and Nicole,
Thank you so much for your kind and very positive feedback ! I'm glad that you've enjoyed this multi day cooking class. with Alice. That makes me comfortable to propose it to future travelers who could have the same expectations as yours. Also glad to hear that you've loved Hotel de l'Abbaye. Indeed we don't propose it to all our travelers, as it's a very boutique style one and some people prefer more classical and bigger hotels.
Your comments are definitely very useful for us !
Best
Joel

Western France circuit
France | Apr 8 - Apr 30, 2023

Kylie
Kylie W.
Australia | Reviewed on May 01, 2023
We had an excellent trip, exploring some of the most beautiful parts of France. Highlights included Park Asterix, walking on the Emerald coast of Brittany, the incredible troglodyte villages of the Dordogne, cycling in the Loire and our incredible private tour of the Louvre. Highly recommend. Read more

We had an excellent trip, exploring some of the most beautiful parts of France. Highlights included Park Asterix, walking on the Emerald coast of Brittany, the incredible troglodyte villages of the Dordogne, cycling in the Loire and our incredible private tour of the Louvre. Highly recommend.

Hotel Reviews
Citadines Apart'hotel Saint-Germain-des-Prés Paris
Paris

Great location, easy to get everywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Les Quais de Lutèce 4*
Plailly

Super fun hotel, great bedding!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Bayeux 3*
Bayeux

Good location, friendly staff, tired hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel & Appart'hôtel L'Adresse
Saint-Malo

Great location just outside the old city, nice and tidy hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Manoir de la Maison Blanche
Amboise

Very friendly host, lots of character. A way from central amboise.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bon Encontre
Sarlat

Lovely hotel, a bit of a walk from the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Logis Hotel La Chartreuse
Cahors

A very tired hotel, smelled like chlorine. Not a great location, but a good view of the river.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Les Terrasses du Midi 3*
Carcassonne

A lovely apartment, great hosts and everything you could want in terms of facilities. Not near the medieval city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hôtel Entraigues
Uzes

Beautiful hotel in a great location. Felt luxurious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Saint Germain des Près Food Tour
Saint Germain des Près Food Tour
Paris

Great experience, loved everything about it, including our fabulous guide.

Quality of Experience
Guides, Drivers and Staff
Biking Day Trip Through Historic Versailles
Biking Day Trip Through Historic Versailles
France

A fantastic way to spend the day, loved it. It’s great to explore Versailles on bike.

Quality of Experience
Guides, Drivers and Staff
Transport
Family tour at the Louvre
Family tour at the Louvre
Paris

I think this was the best tour of our trip. Our guide was incredibly knowledgeable and fantastic with our kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Back to Medieval Paris with Notre Dame, St Chapelle & Conciergerie
Back to Medieval Paris with Notre Dame, St Chapelle & Conciergerie
Paris

This was a very interesting tour, but not as engaging for young children. Recommended for teenagers/adults.

Quality of Experience
Guides, Drivers and Staff
Omaha Beach Half Day Tour
Omaha Beach Half Day Tour
Bayeux

Very knowledgeable guide, interesting area.

Quality of Experience
Guides, Drivers and Staff
Transport
Private visit of Chambord Castle and Gardens
Private visit of Chambord Castle and Gardens
France

Very beautiful area, knowledgeable guide who was excellent with our kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Chambord Horse & Bird of Prey Show
Chambord Horse & Bird of Prey Show
France
Quality of Experience
Guides, Drivers and Staff
Day excursion in the Dordogne Valley
Day excursion in the Dordogne Valley
France

Absolutely fantastic guide and incredible countryside. We want to spend a month in the dordogne!

Quality of Experience
Guides, Drivers and Staff
Transport
Day-tour to Mirepoix, Camon & Montségur Castle
Day-tour to Mirepoix, Camon & Montségur Castle
Carcassonne
Quality of Experience
Guides, Drivers and Staff
Transport
Roman sites and historical places
Roman sites and historical places
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on May 09, 2023

Bonjour Kylie,
I've just read the feedback you've left on Kim Kim and I wanted to thank you for the time you've spent doing such a detailed and commented review. This is very helpful for us and I'll share it with all our suppliers involved on your trip (hotels, drivers, guides...). That definitely helps us to maintain and control the quality of our services. I'm truly happy that you've had a great family experience on such a long and immersive adventure.
Have a nice day !
Joel

Joel was outstanding both in helping us plan ...
France | Sep 15 - Oct 16, 2022

D
Don J.
La Vergne, TN | Reviewed on Oct 20, 2022
Joel was outstanding both in helping us plan and all that he planned for us Read more

Joel was outstanding both in helping us plan and all that he planned for us

Hotel Reviews
Hôtel de l'Univers
Saint-Malo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Clos de la Commanderie B&B
Amboise

Tebow was an excellent host. The property was a great plac to stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quality Hotel Bordeaux Centre 3*
Bordeaux
Location
Staff
Cleanliness & Comfort
Les Jardins du Porche Apartments
Sarlat-la-Canéda
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel de l’Horloge
Avignon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Relais & Châteaux Georges Blanc Parc & Spa
Vonnas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Caserne Chanzy Hotel & Spa, Autograph Collection
Reims
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Jeanne D'Arc Le Marais
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Cour Sainte Catherine B & B
Honfleur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Castel & Au Loup
Bayeux
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Pays d'Auge and Cote Fleurie
The Pays d'Auge and Cote Fleurie
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Mont Saint Michel (Self Drive)
Private Guided Tour of Mont Saint Michel (Self Drive)
France
Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of Saint-Malo
Private tour of Saint-Malo
Saint-Malo
Quality of Experience
Guides, Drivers and Staff
Transport
Half-day private tour Dinan and St-Suliac
Half-day private tour Dinan and St-Suliac
Saint-Malo
Quality of Experience
Guides, Drivers and Staff
Transport
Chambord, Chenonceau & Lunch at the Château - Full Day
Chambord, Chenonceau & Lunch at the Château - Full Day
France
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self-guided visit of Le Chateau Clos Lucé
Self-guided visit of Le Chateau Clos Lucé
France
Quality of Experience
Guides, Drivers and Staff
Transport
Villandry, Azay-Le-Rideau & Vouvray wine tour - Full Day
Villandry, Azay-Le-Rideau & Vouvray wine tour - Full Day
France
Quality of Experience
Guides, Drivers and Staff
Transport
Landmarks of Bordeaux - Private Walking Tour
Landmarks of Bordeaux - Private Walking Tour
Bordeaux
Quality of Experience
Guides, Drivers and Staff
Transport
Wine in the City (Private Tour)
Wine in the City (Private Tour)
Bordeaux
Quality of Experience
Guides, Drivers and Staff
Transport
Saint-Emilion Afternoon  Wine Tour
Saint-Emilion Afternoon Wine Tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Oct 24, 2022

Hi Don,
Thank you so much for having taken the time to post your review following to your trip in France. It was truly a challenge for us to make this 1 month adventure a full success and I'm glad to see that we have met your expectations. I'm happy to see also that you could attend the cooking class in Dordogne that I had suggested to you. Sara from le Chevrefeuille sent to me a message saying that her team really loved to work with you !
Thanks again for your trust in Kim Kim
Best
Joel

We had a great trip! We are home and reflect...
France | Jul 11 - Jul 21, 2022

Gretchen
Gretchen D.
Hesperus, CO | Reviewed on Jul 23, 2022
We had a great trip! We are home and reflecting on it all. We did a ton in Paris, and it worked out great. We wanted to get out in the countryside, so we did not want to spend too much time in the city, but we fit in The Catacombs, The Louvre, The Eiffel Tower, St. Chappelle, and the outside of Notre Dame in a day and a half. We missed the boat tour down the Seine, but that is okay because our hotel was just across the river and our hotel was very centrally located so we could fit a lot in.... Read more

We had a great trip! We are home and reflecting on it all. We did a ton in Paris, and it worked out great. We wanted to get out in the countryside, so we did not want to spend too much time in the city, but we fit in The Catacombs, The Louvre, The Eiffel Tower, St. Chappelle, and the outside of Notre Dame in a day and a half. We missed the boat tour down the Seine, but that is okay because our hotel was just across the river and our hotel was very centrally located so we could fit a lot in. I would have skipped the guide at St. Chappelle, but we learned some things we would not have otherwise. Our first stop outside of Paris was to Annecy. It is a beautiful city, but our accommodations were not warm and welcoming and hard to find. We stayed for three nights and were there during Bastille day, so it was very crowded. We made a day trip to watch the tour do France and researched the best place to see it, which was a 1.5-hour drive in our rental car to Marie St. Etienne. It was a highlight as we got to see the caravan come by, and we knew two riders from our hometown. Next, we went to Chamonix in our rental car and took the cable car to the top of Mont Blanc. We loved this! Ideally, we would have liked to have spent a night in Chamonix but drove back to Annecy. We shopped and ate in Annecy and got an hour on the lake in a pedal boat. It would have worked best for us to spend two nights and go to Chamonix for the third. It was very HOT and crowded in Annecy. Next, we drove to Moustiers St. Marie and loved our accommodations and the town! The B and B was fantastic, and the proprietors were fabulous! We ate in town each night and shopped. We rented pedal boats on the Verdon Gorges and ate at a restaurant along the way. It was a great town, and we loved spending time there. We were SO glad you could extend our stay another night in Moustiers. Then we drove to St. Remy. We loved the Illuminare light show in St. Remy, and the bike rental was fun. We are glad we only stayed two nights as the forest was closed due to fires, so we were mostly doing town things except for the canoeing down the Sorgue river, which we HIGHLY recommend; it was a highlight! We liked St. Remy but loved our hotel, and Chantal, the owner, was truly fantastic. We appreciate the wine and cheese that Joel arranged for us and loved the pool and atmosphere. The accommodations in St. Remy and Moustiers were top notch though, but we are glad we stayed only two nights in St.Remy after all. Next, we took the train back to Paris. We had a very hard time finding the rental car return and the correct train station in Avignon as we went to the RTV instead of TGV. Our stay back in Paris at the airport was very nice and made our next day of airplane travel much easier. We had a full and wonderful trip and could not have fit so much in without the help of skilled travel agents. All of our friends remarked on what an incredible itinerary we had!

Hotel Reviews
Le Royal 4 Apartment
Annecy

We were in a very hot and hard to find air B and B. Something happened and there was a change that left us all baffled. We were there during Bastille day and we spent 3 nights in a swelteringly hot room that none of us got much sleep in. It took us an hour to find it and get into it with all of the codes and awkward directions. There were no instructions on how to operate anything. No coffee.

Authenticity & Character
it was way too hot. Not a single fan. Ran out of hot water and no coffee or instructions.
Location
It was walking distance to town.
Cleanliness & Comfort
It was clean but NOT and a nice apartment, but it was not outfitted for guests. Fans would be helpful!
Citadines Apart'hotel Saint-Germain-des-Prés Paris
Paris

Very central and easy to find.

Authenticity & Character
We might have liked something smaller and quainter
Location
perfectly located
Staff
Cleanliness & Comfort
Beds were comfortable. Free coffee.
La Bastide Du Paradou 2
Moustiers-Sainte-Marie

Loved this place! Lovely rooms. Beautiful garden and comfortable to stay. The proprietors were fantastic! Breakfast was lovely.

Authenticity & Character
Gorgeous grounds
Location
We walked to town each day up a winding path and went for runs each morning
Staff
Could not have been nice and more accomodating
Cleanliness & Comfort
Lovely all around
Hôtel Le Mas Saint-Joseph 3*
Saint-Rémy-de-Provence

The hotel was the best part of St. Remy and Chantal was delightful. The pool and grounds were immaculate. The hotel is a gem!

Authenticity & Character
Room were fabulous and air conditioned. Pool is fantastic. The hotel is very nicely appointed.
Location
It was an 8 minute walk to town
Staff
Chantal is truly magnificent!
Cleanliness & Comfort
Immaculate and comfortable.
Activity Reviews
Skip the line visit of the Louvre with audioguide (tickets only)
Skip the line visit of the Louvre with audioguide (tickets only)
Paris

Had to pinch myself that I was actually at the Louvre. Lines were not bad at all.

Quality of Experience
Guides, Drivers and Staff
Transport
Notre Dame and Sainte Chapelle
Notre Dame and Sainte Chapelle
Paris

Loved this church. Not sure if we needed the guide.

Quality of Experience
Guides, Drivers and Staff
Nice man but it was hard to stay focused on the info. Just seeing it all was enough
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris

So much more magnificent then we imagined!

Quality of Experience
we walked to it
Welcome to Saint Rémy de Provence
Welcome to Saint Rémy de Provence
Saint-Rémy-de-Provence

We loved the biking and the illuminare. I did not see any lavender in St. Remy. I would have liked to have ridden bikes through the area and seen the lavender fields. St. Remy was a bit fancy for us. We loved the canoeing down the Sorgue River!

Quality of Experience
Canoeing on the Sorgue and illuninare light show
Canoeing on the River Sorgue
Canoeing on the River Sorgue
France

This was a great trip. It was a very hot day so this was perfect!!! The guides were great!

Quality of Experience
It was very fun and well done. Guides were great.
Guides, Drivers and Staff
we had our own car
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jul 25, 2022
Hi Gretchen,
Thanks for having taken the time to make such a detailed review on your trip. Among the lessons I'll learn from your trip :
- The Royal Appartment in Annecy has nothing to do with Privilodge Royal Appartments, though located in the same street !
- The Bastide du Paradou in Moustiers seems to be a lovely place, though I guess this is the first time we use it !
- The Mas Saint Joseph still deserves its reputation of simple but lovely 3* hotel in Saint Remy, with the great...
Read more

Hi Gretchen,
Thanks for having taken the time to make such a detailed review on your trip. Among the lessons I'll learn from your trip :
- The Royal Appartment in Annecy has nothing to do with Privilodge Royal Appartments, though located in the same street !
- The Bastide du Paradou in Moustiers seems to be a lovely place, though I guess this is the first time we use it !
- The Mas Saint Joseph still deserves its reputation of simple but lovely 3* hotel in Saint Remy, with the great welcoming attitude of Chantal. We use this hotel a lot !
Glad that you enjoyed also most of the activities, from the waters of the river Sorgue to the mountains of the French Alps !
Joel

Amazing Honeymoon Trip to Southern France ( Lyon-Annecy-Chamonix-Aix en Provence) - 5 July - 15 July 2022
France | Jul 5 - Jul 15, 2022

L
Lyon K.
Singapore | Reviewed on Jul 18, 2022
Truth be told, we took a leap of faith when we engaged KimKim.com for our honeymoon in Southern France, because no one around us had heard of KimKim.com before. It turned out to be one of the best decisions for our honeymoon trip, especially since we could not speak French. Pre-trip wise, it was lovely to work with Joel, and the detailed itinerary he prepared as well as the prompt responses he gave to all our countless enquiries made the preparation so much easier. He gave priority to... Read more

Truth be told, we took a leap of faith when we engaged KimKim.com for our honeymoon in Southern France, because no one around us had heard of KimKim.com before. It turned out to be one of the best decisions for our honeymoon trip, especially since we could not speak French.

Pre-trip wise, it was lovely to work with Joel, and the detailed itinerary he prepared as well as the prompt responses he gave to all our countless enquiries made the preparation so much easier. He gave priority to what we wanted, and was very open to discussing options on how we could fit this trip into our budget, even going the extra mile at times which we appreciated very much.

During the trip, we felt very assured and relaxed since all our accommodation/transport/activities were booked. This helped us to "live in the moment" and experience our trip fully.

What we really liked about the trip:
- We appreciated the pace of the trip, where we had a good balance of sports activities (i.e. hiking, water rafting) and cultural /leisure activities (i.e. food tours, lavender field tours) throughout our 10-day trip.
- The accommodation options that Joel picked for us were really awesome. Each had their own unique charm. I personally loved the College 4 Hotel in Lyon the best while my husband loved the Rivera Hotel in Annecy the most.
- We loved the activities that were planned for us, especially the water rafting experience in Chamonix and the private hiking tour in Annecy by our guide Olivier, and full day trip to Cassi and villages of Luberon by our guide, Ady. It was a good mix of small group and private activities and very apt too, fitting with the nature of the activity.
- Our drivers for the private transfers were really friendly and welcoming too. Special mention to our driver who waited for us at Aix en Provence for a few hours till midnight due to our train delay,. During the trip, we realized how much we would have struggled if we had done this trip on our own as navigating around with language barriers was challenging, especially for transport.

One point that we must highlight would be the responsiveness of Joel and his team. Not only was Joel prompt in responding to our enquiries and couple of changes that needed to be made during the trip itself, we also experienced first-hand the "crisis support" that was provided. We had a security scare at Lyon train station where our train was delayed for slightly more than two hours, and the process was quite anxiety-provoking and nerve-wrecking given that it was already nighttime when this happened and our inability to understand what was going on due to the language barrier. However, thankfully Valentine (Joel's colleague) reached back to us promptly after we tried calling the after-office-hours hotline for support. Her assurance and liaison with the driver who was supposed to pick us up at our destination (Aix en Provence) was immensely helpful and she ensured that she remained contactable to us till we reached our hotel safely in Aix en Provence. We were extremely thankful that we had Kimkim's service to back us up if anything happened in France. :)

There was one aspect which we felt could be improved though. For our train ride from Geneva to Lyon, even though we had First Class tickets, we were unable to get any seats in the First Class cabin likely because it was free seating, and it was full by the time we reached the cabin. It was also quite chaotic and confusing as we did not know where the First Class cabin was in the train and everyone was rushing up the train so it was difficult for us to ask people as well (we almost got onto the wrong end of the train). In the end, we ended up sitting at whatever available seats we could find, which was in the Second Class cabin. We noted that perhaps this was a common occurrence as there were others who were like us, had First Class tickets but there were no more seats in the First Class cabin for them. Additionally, there was also no train conductor to verify if our seats match our tickets. As we were unfamiliar with taking trains in Europe and this was not what we were expecting, it might have been helpful to let us know such situations could occur and tips for us to manage this (E.g. which end of the train that the First Class cabin belonged to). Nevertheless, for the other trains where there were fixed seats and cabins designated for us, it was much easier.

Apart from this however, everything else was perfect. :) We are grateful to have engaged Joel via KimKim and would highly recommend for others to do the same, especially if you are taking tours in a foreign country where you do not speak their native language.

- Lyon and Shan (from Singapore)

Hotel Reviews
Collège Hotel
Lyon

We had a pleasant experience at this hotel. It is cozy and quaint. The staff at the reception are friendly and willing to help. What impressed us most was the dedication of the hotel to being environmentally-friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rivage Hôtel & Spa Annecy
Annecy

This was the most luxurious hotel that we stayed at for our trip. We loved the spaciousness and the balcony which overlooked beautiful views of the sky. Though it is located slightly further away from the city centre, it was nevertheless a good location for those who wanted to enjoy the lake.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Le Refuge des Aiglons
Chamonix-Mont-Blanc

We felt that this hotel would be perfect for winter but not so much for summer. For example, there was no aircon and we had to borrow a fan from the reception. The hotel also seemed understaffed as there were a few times where we could not find a staff to talk to and needed to wait for awhile. They also had no dental kits to provide us. Nevertheless, the design of the room and the balcony that overlooked the snowy mountains made up for it, on top of the lovely design of the hotel ground floor. :)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hôtel Roi René Aix-en-Provence Centre – MGallery
Aix-en-Provence

We loved our stay at this hotel. The location was great and the room was very well-designed, especially the toilet. The breakfast spread was one of the best as well. The room could have been slightly more spacious, if not all would be perfect. :)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lyon Old Town Food Tour (Small Group)
Lyon Old Town Food Tour (Small Group)
Lyon

We loved that the guide not only brought us on a food tour, but also gave us a history tour of Lyon. :) However, this tour might not be the best for vegetarians, because there will be some dishes where vegetarians are unable to enjoy.

Quality of Experience
Guides, Drivers and Staff
Cruise and Walk : Plus +Formula
Cruise and Walk : Plus +Formula
Annecy

As first-time hikers, we were pleasantly surprised that we were able to achieve our hiking goals for the day. It was a good experience, though quite challenging at certain parts and the hot weather certainly didn't make it easier. However, we had a charming and wonderful guide who really helped and cheered us on.

Quality of Experience
Guides, Drivers and Staff
Rafting Chamonix
Rafting Chamonix
France

It was unexpectedly awesome, one of the most memorable experiences this trip! :) Definitely worth a try. Rafting down the river of Chamonix was an amazing experience , with the backdrop of the snowy mountains and beautiful scenery. It helped that the guide was witty and humorous, and made it very fun for us. Kudos to him for also speaking in both French and English to cater to us.

Quality of Experience
Guides, Drivers and Staff
Lavender morning tour
Lavender morning tour
France

It was a pity that due to the drought, much of the lavender fields had been harvested already. However, thanks to our guide, we were still able to find some lavender fields, together with sunflower fields to take beautiful pictures. We also enjoyed the tasting session at the lavender shop.

Quality of Experience
Guides, Drivers and Staff
Cassis & Villages of the Luberon
Cassis & Villages of the Luberon
Aix-en-Provence

Though the full day tour can be tiring, it was fulfilling. We loved Cassis with the cruise and the amazing views, and the different villages of the Luberon were really charming and beautiful. :) We really appreciated the guide who always offered us tidbits of knowledge about Provence and also spoke in French and English to cater to the whole group.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Aug 08, 2022
Hi Lyon,
Thank you so much for having taken the time to write such a detailed and enthusiastic feedback upon your honeymoon trip in France ! I really appreciate !
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
So all the details you've mentioned are really helpful for us, including your chaotic train journey from Geneva to Lyon. YOu're right, we should give more details in our...
Read more

Hi Lyon,
Thank you so much for having taken the time to write such a detailed and enthusiastic feedback upon your honeymoon trip in France ! I really appreciate !
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
So all the details you've mentioned are really helpful for us, including your chaotic train journey from Geneva to Lyon. YOu're right, we should give more details in our roadbooks upon trains and how to get the best of your journey on board and when arriving at the train station. I'm so sorry that you finally had to seat in 2d class seats, whereas you had 1st class tickets.
Thanks again for your trust in Kim Kim and our team !
Joel

I couldn't have asked for a better trip!
France | Jun 24 - Jun 30, 2022

Cheri
Cheri H.
Walnut Creek, CA | Reviewed on Jul 01, 2022
Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of... Read more

Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of vehicle because of this missed detail. In the end, I couldn't have asked for a better trip.

Hotel Reviews
L'Hôtel Particulier
Bordeaux

Excellent location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Lorette—Astotel
Paris

Excellent place and great customer service. A little further away from the main sights than we would have liked.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine in the City (Private Tour)
Wine in the City (Private Tour)
Bordeaux

We had SO MUCH FUN on this wine tour and we learned so much! Our guide was EXCELLENT!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided wine and Bike Tour in St Emilion (small groupe -09h)
Guided wine and Bike Tour in St Emilion (small groupe -09h)
France

It was fun, but it was raining throughout the day. We experienced a variety of chateaus and wines.

Quality of Experience
Guides, Drivers and Staff
Transport
Murders and Mysteries of the Louvre
Murders and Mysteries of the Louvre
Paris

We had an excellent guide - Stephanie (?). She made this tour so much fun and so interesting.

Quality of Experience
Guides, Drivers and Staff
Stephanie has a Ph.D in Art history and she knew how to make the tour fun and meaningful.
Transport
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)
Paris

I thought our guide rushed us through and didn't really tell stories that made knowing the history fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Montmartre Local Gastronomy Tour
Montmartre Local Gastronomy Tour
Paris

Our guide was super knowledgable about the history of food in Paris and clearly has a passion for great food. She was very talkative, delightful and intelligent. We had a very fun time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jul 02, 2022
Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the...
Read more

Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the last voucher for the transfer was indeed for 3 people. But to be honest, we usually provide vans only for groups of 4 people and more. We have paid (and charged you ) for the price of a normal Sedan car for you 3. If you had a larger vehicle for you only, this can be considered as an upgrade for free!
Best
Joel