Profile photo for Joël Massé
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active 11 hours ago

Joël Massé

I'm the "southern man" of the team at Objectif France. I was born in Perpignan, at the south border of France with Spain, and I've spent the first 30 years of my life in the South, before “coming up” to Lyon, where I've worked for a tour operator for 10 years. That allowed me to travel in more than 30 countries around the world…before I finally realized that my own country was undoubtedly the most beautiful destination to live in and to visit !
Exclusive authentic experiences, unexpected encounters and charming accommodation spots are the main components of a successful trip for me. The most memorable part of a trip comes often from what is not written or planned! I will help you to design the voyage of your dreams, that rides that subtle balance between rigorous organization and real moments of poetry.
My most recent vacation: Corsica
My favourite areas in France : the soft mountains of the sunny Cerdagne in the Pyreenes, the majesty and mystery of the famous castles in the Loire Valley, the perched villages of Luberon in Provence, with their vibrant local markets...

What places and activities do you specialize in?

"As I've got two kids, I know pretty well how to organize a family trip, chosing an appropriate ryhtm and activities. I also love to design really tailor-made trips for honeymooners, and put some romantic suprises for them during the tour. Regarding the geographical expertise, I know Provence and the South of France pretty well, as well as Loire Valley, Normandy...and Lyon of course, where we are working.
In Europe, I know Spain, Scotland and Iceland very well. "

How did you get involved in travel?

"I did my Civil Service in a NGO in Senegal just after my studies. After 2 years of working and living in Tambacounda, at the East of that country, I've travelled as a backpacker with a friend of mine for 5 months in West Africa : Mali, Burkina Faso, Benin, Togo, Ghana, Ivory Coast...A wonderful first experience of long time travel...After coming back home, it took me a few years before I could find a job in travel industry, but then I never came back to another sector ! "

Please share a unique travel experience you will never forget.

"It's undoubtedly my first encounter with a mountain gorilla in the Parc National des Volcans in Rwanda. When your eyes meet those of these gentle heroes of the bamboo forets on the slopes of the mountains, you feel like you meet one of your ancestors or cousin. It's indescriptible ! I'm really fascinated by apes, and mountain gorillas are among the most incredible creatures in the world. "

Joël is part of the following groups: France Travel Agents
Dancing in the Paris Sunlight
Family Road Trip in Western France: Paris, Normandy, & Brittany - 8 Days

Pack the family and hit the road for a self-drive trip through western France. Spend eight days seeing art in Paris, learning about history in Normandy, and vacationing on the seaside like the French. See Paris from the eyes of your kids with a treasure hunt at the Louvre, tour D-Day sites, and get an adrenaline rush when you try sand yachting 

Dordogne perched village
Discover France: Paris, Normandy, Bordeaux, the Dordogne Region - 14 Days

You will be delighted by this trip in Paris, Normandy, Bordeaux and the Dordogne region. This is a subtle mix of French history and culture, wine and flavors, and some bucolic landscapes such as the Atlantic coast and Dordogne perched villages. A great road trip adventure for the whole family!

Stay overnight in the French Alps while hiking Mont Blanc
Nice, Provence, Paris & the French Alps - 14 Days

This two-week adventure covers a great deal of ground while offering a range of unique excursions that capitalize on France's culture, cuisine, and scenery. Start the trip in Nice where you'll take a cooking class and check out towns along the Mediterranean coast. Then pick up a rental car and make your way to Provence, followed by Annecy at the foot of the French Alps. This is where you'll hike for two days—while staying at a mountain hut—before finishing in Paris, the 'City of Lights'.

Colorful French macarons
Honeymoon Romance in France: Paris, Lyon, Avignon, & the French Riviera - 11 Days

Leave it all behind and enjoy eleven magical days in France for your honeymoon (or any other special occasion!) Start in Paris, where romantic dinners at streetside cafes blend perfectly with relaxed strolls through the Louvre and a night at the Eiffel Tower. Wrap up your trip in Avignon and Nice, where history, nature, and wine await you and your sweetie.

Favorite experiences

Explore the Castle of Blois

Visit the royal castle of Blois, known as the Château Royal de Blois. Classified as a historical monument since 1845, the royal chateau presents a magnificent panorama of the art and history that filled the castles of the Loire Valley. Surrounding an inner courtyard, its four wings constitute a...

Explore the Lakeside Town of Annecy

Nestled by the northwestern shore of its namesake lake, Annecy is the jewel of the Haute-Savoie. From its crowning Château d'Annecy down to its gurgling canals, Annecy's Vieille Ville (Old Town) is infused with antique charm. Made great by the medieval Counts of Geneva and augmented by the Dukes...

Visit the Villages of the Dordogne River

Explore the picturesque and historic villages of the Dordogne River, starting in Domme, a trapezoid city creating a bastide (fortified medieval town) adapted to the surrounding terrain. The city is one of the Plus Beaux Villages de France (The Most Beautiful Villages of France). Enjoy a walking...

Avignon & Hilltop Villages of the Luberon Region

Just about an hour northwest of Aix-en-Provence is the medieval city of Avignon. You'll find centuries' worth of fascinating history here, as this is where Pope Clemente V moved his court in the 14th century. For several decades after that, it was the seat of the Catholic popes. Spend the day...

Recent trip reviews for Joël

Cheri

I couldn't have asked for a better trip! · France - Jun 24 - Jun 30, 2022

Traveler: Cheri H. - Local specialist: Joël Massé

Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of... read more

Overall, Joel was very helpful, responsive, kind and excellent in helping us put together the perfect trip in France. There were several times that details were missed - for example, I was going to the airport home by myself (on the last day) without my family, which I mentioned several times leading up to our trip. When the airport transport came to my hotel, he had a large truck for all of our luggage and for the three of us. It was only me. I wondered if I paid more for that type of vehicle because of this missed detail. In the end, I couldn't have asked for a better trip.

Hotel Reviews

L'Hôtel Particulier

Bordeaux

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Hotel Review

Excellent location!

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Hôtel Lorette - Astotel

75009

Overall Rating
Hotel Review

Excellent place and great customer service. A little further away from the main sights than we would have liked.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

Wine in the City (Private Tour)

Bordeaux

Overall Rating
Activity Review

We had SO MUCH FUN on this wine tour and we learned so much! Our guide was EXCELLENT!

Transport

Guides, drivers and staff

Quality of Experience

Guided wine and Bike Tour in St Emilion (small groupe -09h)

France

Overall Rating
Activity Review

It was fun, but it was raining throughout the day. We experienced a variety of chateaus and wines.

Transport

Guides, drivers and staff

Quality of Experience

Mysteries of the Louvre

Paris

Overall Rating
Activity Review

We had an excellent guide - Stephanie (?). She made this tour so much fun and so interesting.

Transport

Guides, drivers and staff

Stephanie has a Ph.D in Art history and she knew how to make the tour fun and meaningful.
Quality of Experience

Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)

Paris

Overall Rating
Activity Review

I thought our guide rushed us through and didn't really tell stories that made knowing the history fun.

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Guides, drivers and staff

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Montmartre Local Gastronomy Tour

Paris

Overall Rating
Activity Review

Our guide was super knowledgable about the history of food in Paris and clearly has a passion for great food. She was very talkative, delightful and intelligent. We had a very fun time.

Transport

Guides, drivers and staff

Quality of Experience

Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the... read more

Hello Cherri,
Thank you so much for having taken the time to make a review on Kim Kim.
These comments are very important to us, because they help us to control, maintain, and improve the quality of our services and those of our local partners.
I'm all the more happy that your first impression with the hotel in Bordeaux was not very positive! Glad to see that it finally met your expectations. And glad also to see that you enjoyed most of the experience. Maybe we have missed something in the last voucher for the transfer was indeed for 3 people. But to be honest, we usually provide vans only for groups of 4 people and more. We have paid (and charged you ) for the price of a normal Sedan car for you 3. If you had a larger vehicle for you only, this can be considered as an upgrade for free!
Best
Joel

Travel to Paris, Bordeaux and Cassis in June, 2022 · France - May 30 - Jun 10, 2022

Traveler: Mark M. - Local specialist: Joël Massé

Joel did a great job helping us plan our trip to France in early June. We were a little late getting started and had a number of changes and complications on our end (adding my son and his friend to the trip mid-way through) and Joel was very helpful and patient with us. We hade great experiences in Paris, Bordeaux and Cassis. Joel arranged great guides and experiences and arranged the travel in a manner that worked perfectly. He seemed to think of everything and made the trip stress... read more

Joel did a great job helping us plan our trip to France in early June. We were a little late getting started and had a number of changes and complications on our end (adding my son and his friend to the trip mid-way through) and Joel was very helpful and patient with us. We hade great experiences in Paris, Bordeaux and Cassis. Joel arranged great guides and experiences and arranged the travel in a manner that worked perfectly. He seemed to think of everything and made the trip stress free and wonderful!
Thanks to Kim Kim and especially to Joel!
Mark and Debi

Hotel Reviews

Best Western Aramis Saint Germain

Paris

Overall Rating
Hotel Review

Great location! Very helpful people at the front desk! Comfortable and they provide a very nice breakfast. Just steps away from the Metro stop and an easy walk to the Luxembourg Gardens (and just a little further to the river and Notre Dame.

Cleanliness & Comfort

Met or exceeded our expectations
Staff

The people working at the hotel seemed very happy to be helpful.
Authenticity & Character

We had a small balcony where we could sit and watch people coming and going to work and school. Charming!
Location

Easy access to the Metro, and within walking distance of a lot of downtown Paris.

Hôtel Majestic

Bordeaux

Overall Rating
Hotel Review

Great location, very nice rooms and a great breakfast. You really felt you were somewhere else while you were staying there (it was much more authentic that being at a standard chain-hotel). The room was very comfortable and just a short walk from the main square area of the town.

Cleanliness & Comfort

Met or exceeded our expectations
Staff

Everyone was so friendly and helpful.
Authenticity & Character

Its not a chain-style place. The rooms have character and our was very large!
Location

Its just around the corner from the Opera House square - easy walk to the main parts of the town and the riverfront and the metro line.

Une Terrasse sur la Mer

Cassis

Overall Rating
Hotel Review

Fantastic view! This is a private apartment, not a hotel, but the main room has fantastic views of the bay.

Tips for future travelers

It is located on a hillside above the town - which results in fantastic views but also some significant stairs/hillside walks.

Location

The views of the bay.
Activity Reviews

Notre Dame and Sainte Chapelle

Paris

Overall Rating
Activity Review

Our guide was very pleasant and knowledgeable, and seemed very interested in sharing what she knew about the locations we visited.

Guides, drivers and staff

Our guide was very knowledgeable and friendly.
Quality of Experience

We saw a number of things we would otherwise have missed, and learned a lot!

Skip the line visit of the Louvre with audioguide (tickets only)

Paris

Overall Rating
Activity Review

Obviously any trip to the Louvre is fantastic, but calling this a "skip the line" visit is a bit of an overstatement. Even with these tickets there was a significant line, but it was much better that if we just tried to get tickets that day. We found the audio guide to be cumbersome at first, but that may just be our inexperience with this type of technology.

Paris Macaron Baking Class

Paris

Overall Rating
Activity Review

Just a fantastic experience! Fun, and instructive, and the other participants were all so friendly!

Guides, drivers and staff

Very friendly and also very informative!
Quality of Experience

A nice break from the usual activities of a Paris vacation.

Landmarks of Bordeaux

Bordeaux

Overall Rating
Activity Review

Very pleasant and informative. Our guide was very knowledgeable and friendly. In just a few hours we learned so much about the city and its history! It really improved our whole stay in Bordeaux!

Quality of Experience

Our guide so knowledgeable and nice, and provided so much information on the city and its history.

Saint-Emilion Afternoon Wine Tour

France

Overall Rating
Activity Review

A wonderful tour of the Sant Emilion city and the surrounding vineyards and very nice stops at two Chateaus/wineries! Travel in a comfortable van with a very friendly and knowledgeable guide.

A kayak trip in the Calanques (inlets)

France

Overall Rating
Activity Review

Beautify location! The experience of paddling into the calanques and taking a little swim in one of them was great!

From Paris to Provence through Alsace and Burgundy · France - May 16 - May 29, 2022

Traveler: Megan B. - Local specialist: Joël Massé

We had an amazing trip to France and are so glad we used KimKim to help plan. Joel took into account everything that we wanted to try to do while we were in France and planned a truly incredible trip for us. While we lost a day due to flight delays on the front end of our trip, we were able to get a wonderful taste of Paris and Versailles. Our favorite tour while in Paris was the Murders and Mysteries of the Louvre tour with David. The next stop was the Alsace region and we can’t stop telling... read more

We had an amazing trip to France and are so glad we used KimKim to help plan. Joel took into account everything that we wanted to try to do while we were in France and planned a truly incredible trip for us. While we lost a day due to flight delays on the front end of our trip, we were able to get a wonderful taste of Paris and Versailles. Our favorite tour while in Paris was the Murders and Mysteries of the Louvre tour with David. The next stop was the Alsace region and we can’t stop telling people about how much we enjoyed the area. With Ana and Erik of Alsace Safari, we toured the adorable towns in the region along the wine road, tried some wine at a couple wineries, visited a castle, and drove up into the Vosges mountain range. The Alsace region is a must see! Dijon and Beaune were our next stops and we enjoyed trying the wines in the region, seeing the vineyards, and taking in the beauty of the area. Our final stop was Aix en Provence where we took part in an amazing cooking class experience with Gilles of Provence Gourmet and have been sold on trying cooking classes whenever we travel from here on out. We also loved seeing the villages and countryside in the Luberon region near France. This trip was filled with so many positive memories and we will not hesitate to use KimKim in the future.

Hotel Reviews

Hôtel Le Saint-Grégoire

Paris

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James Boutique Hôtel

Colmar

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Hotel Review

The breakfast was excellent. The room was modern and comfortable. The hotel was walking distance to quite a bit in Colmar.

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Philippe Le Bon

Dijon

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Boutique Hotel Cezanne

Aix-en-Provence

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Activity Reviews

Montmartre & Sacré-Coeur Walking Tour

Paris

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Dinner cruise on the Seine (Privilege Service included)

Paris

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Half day guided tour of the Palace of Versailles with priority access in a small group (1 to 15 people)

Paris

Overall Rating
Activity Review

We got stuck in traffic on the way there, so our half day was rushed. We also expected the tour to be a small group but it was more like 30 people. I enjoyed our guide. Knowing what I know now, I’d rather have done a full day at Versailles so that we could take our time on the grounds and in the town.

Transport

Guides, drivers and staff

Quality of Experience

Mysteries of the Louvre

Paris

Overall Rating
Activity Review

This was such a fun tour. David was an excellent guide. It was definitely a fast walking tour to the various spots within the museum, but we got to see a lot and David provided us with a lot of interesting and cool information.

Guides, drivers and staff

Quality of Experience

Walking tour in the old town of Strasbourg

France

Overall Rating
Activity Review

I enjoyed our walking tour of Strasbourg and we really were able to make the tour our own since it was just us and our guide. I enjoyed learning the history of Strasbourg.

Guides, drivers and staff

Quality of Experience

Iconic Full day Tour in Alsace from Colmar

Colmar

Overall Rating
Activity Review

Loved, loved, loved this tour. The towns along the wine road were incredible. I’d never seen a stork until we traveled to the Alsace region and they were everywhere. The castle was incredible and the wine tasting was fabulous. Highly recommend.

Transport

Guides, drivers and staff

Quality of Experience

Munster Valley Full-Day Tour

Colmar

Overall Rating
Activity Review

Fun day in the Vosges mountain range. We got to see the villagers in the area herd the cows up the roads of the Vosges Mountains. We enjoyed tasting wine and having cheese from the region.

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Exceptional wines & a stroll through Beaune (Passion Day)

France

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Picturesque Villages & Countryside in Burgundy

Dijon

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Cooking Class, Provencal Lunch and Local Market Tour in the Alpilles

France

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Activity Review

Such a fun experience and I highly recommend it.

Food

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Luberon Markets & Villages

France

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Jodi

Our trip to France was over 2 years in the ma... · France - May 27 - Jun 8, 2022

Traveler: Jodi P. - Local specialist: Joël Massé

Our trip to France was over 2 years in the making due to COVID delays. The wait was totally worth it. Joel curated our trip to our exact specifications. We visited 3 regions - Normandy, Alsace and Provence. In each of these locations he chose the accommodations, tour company’s, organized rental cars, train tickets and most of our transfers. I was grateful for his expertise in planning what was reasonable and what was not. There is absolute value for dollar in the expertise Joel... read more

Our trip to France was over 2 years in the making due to COVID delays. The wait was totally worth it. Joel curated our trip to our exact specifications. We visited 3 regions - Normandy, Alsace and Provence. In each of these locations he chose the accommodations, tour company’s, organized rental cars, train tickets and most of our transfers. I was grateful for his expertise in planning what was reasonable and what was not. There is absolute value for dollar in the expertise Joel provided to us.

Hotel Reviews

Le Grand Arbre B&B

Bayeux

Overall Rating
Hotel Review

Magical place! Beautiful, tranquil yet close to everything you would need. Beautiful spacious room. Incredible breakfasts and lovely hosts. If it is available - I would return with out hesitation.

Tips for future travelers

Free and easy secure parking. Your room is on the second level - so there would be stairs. It is truly like something from a story book.

Cleanliness & Comfort

Bed was very comfortable. Large walk in shower
Staff

Excellent communication and food
Authenticity & Character

Stunning, authentic character
Location

Just off the beat and path - but walkable

James Boutique Hôtel

Colmar

Overall Rating
Hotel Review

Modern and clean. Comfortable beds. Delicious buffet style breakfast.

Tips for future travelers

Perhaps - I think I would research accommodation that would have been a little closer to the city centre and with some character.

Cleanliness & Comfort

New and very clean
Staff

Spoke good English
Authenticity & Character

Modern and clean
Location

It was with in walking distance to where we wanted it to be - closer would have been better

Hôtel Le Mas Saint-Joseph 3*

Saint-Rémy-de-Provence

Overall Rating
Hotel Review

Lovely boutique hotel. Very clean and with in reasonable walking distance to grocery store, restaurant. Beautiful pool and lovely host and breakfast.

Tips for future travelers

It is a bit of a hike in the heat to walk to town. Parking is included and easy on site. The host is lovely and the pool was perfect.

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A la Villa des Artistes 3*

Paris

Overall Rating
Hotel Review

Very comfortable rooms. Large and comfortable.

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Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Hello Jodi,
Thank you so much for the review that you posted on Kim Kim. I'm so glad that you enjoyed your trip after having waited for it for more than 2 years !
Your comments are very important for us as they help us to maintain and improve the quality of our services and suppliers. Be sure I'll share it with all the people who have contributed to the success of your trip !
Best
Joel

Stephanie

Trip of a lifetime · France - May 24 - Jun 1, 2022

Traveler: Stephanie Y. - Local specialist: Joël Massé

We had a wonderful trip. Planning a multi-generational trip for 5 seemed daunting, but KimKim hooked us up with Joel and he worked tirelessly with us to plan the trip of a lifetime. We appreciate all he did and the knowledge he provided was invaluable. read more

We had a wonderful trip. Planning a multi-generational trip for 5 seemed daunting, but KimKim hooked us up with Joel and he worked tirelessly with us to plan the trip of a lifetime. We appreciate all he did and the knowledge he provided was invaluable.

Hotel Review

Hotel La Villefromoy 4*

Saint Malo

Overall Rating
Hotel Review

The staff and concierge were extremely helpful! They really understand the hospitality business much more than American staff.

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Activity Reviews

Cooking class in Tours

France

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Private Guided Tour of Mont Saint Michel

France

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Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Hello Stephanie and Ladies,
Thank you so much for your review on Kim Kim. I truly appreciate your comments, and that helps us to maintain the quality of our tours and suppliers.

Amazing tours and great moments! · France - May 2 - May 10, 2022

Traveler: enrique r. - Local specialist: Joël Massé

Our trip was simply amazing! Every tour was great and we had a lot of fun. Our gastronomic tour with Carole felt warmth and tailored made. She took us to a place we found more appropriate to our style.
The tour to the palace was also great, although it felt a little rushed.
But the idea to go to the south of France and visit the little towns around Avignon was simply amazing and it could not have been without the help of Joel. We were simply amazed by the beauty of Saint Remy the Provence,... read more

Our trip was simply amazing! Every tour was great and we had a lot of fun. Our gastronomic tour with Carole felt warmth and tailored made. She took us to a place we found more appropriate to our style.
The tour to the palace was also great, although it felt a little rushed.
But the idea to go to the south of France and visit the little towns around Avignon was simply amazing and it could not have been without the help of Joel. We were simply amazed by the beauty of Saint Remy the Provence, and the walled city in Avignon.

Thank you so much for all the help and we're definitely going back the next time we can!

Hotel Reviews

A la Villa des Artistes 3*

Paris

Overall Rating
Hotel Review

Wonderful hotel! The breakfast was delicious and everybody was kind to us.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

How centric it qas.

Hôtel Le Mas Saint-Joseph 3*

Saint-Rémy-de-Provence

Overall Rating
Hotel Review

We loved this place! And the owner was simply wonderful! She was very kind and charitable to us. The breakfast was delicious. The attention to detail was amazing. Definitely want to go back.

Cleanliness & Comfort

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Activity Reviews

Eiffel Tower Summit Ticket

Paris

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Luberon Markets & Villages

France

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Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Hello Enrique and Victoria,
Thank you so much for your review ! I'm so glad that you liked my native region of Provence ! You're most welcome as soon as you want to come back!
Joël

Our trip to France was awesome. Kimkim put m... · France - Sep 29 - Oct 8, 2021

Traveler: Kathleen C. - Local specialist: Joël Massé

Our trip to France was awesome. Kimkim put me in touch with Joel who put together a perfect trip for us. He listened to me and executed exactly what we wanted. He was unfamiliar with a couple of our requests but set out to find options for us and delivered an experience of a lifetime! Huge thanks! Online travel agent.... worked for me!!!

Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Hello Kathleen,
Thank you so much for your great review. Indeed, we were not familiar with the possibilities of horseriding in South Corsica, but I had a good feeling with Marina and I knews it would "fit" well with you and Joey. Do not hesitate to talk about Provence and Corsica and their beauties around you!
Best
Joel

Great Trip . . . A few constructive comments · France - Feb 15 - Feb 20, 2020

Traveler: Mary R. - Local specialist: Joël Massé

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it... read more

Overall this was a wonderful trip, and we were very pleased with our accommodations at Hotel a la Villa des Artistes in the Montparnasse area. That Les Jardins de Luxembourg was walking distance made it even lovelier.

All of our guides through Localers were extremely knowledgeable. We do want to offer a bit of constructive feedback regarding the Treasures of the Marais walking tour with
Patrick. I was at first reluctant to book this tour during discussions with Joel because I felt it would not be of much interest to our daughter, but he assured me that we would enjoy the historic aspects of the traditional Jewish community and the LGBTQ communities. The tour was far more about the French royalty and aristocracy than it was about the historic communities. Our itinerary also stated that we would be offered a midway stop at a traditional French and local cafe for a hot beverage — this did not happen. I felt that while Patrick was very knowledgeable, he was not reading his audience well at all.

While we found our Louvre guide, Melanie, did a great job, we found the itinerary description misleading. When we were told that we would have a private, after hours tour, we expected that the museum would be closed except for small private tours. This was not the case as the museum was open to the public at this time. I think you should be more accurate in the description of this tour. The term “after hours” has definite connotation.

I do want to offer a special accolade to our guide for Musee D’Orsay and L’Orangerie, Victor. He brought great insight and wonderful narrative to his tour with us. His passion and knowledge were outstanding. I am very glad that we were able to enjoy these two museums that highlight the Impressionists since Giverny was not an option at this time of year.

Joël Massé profile photo
Joël Massé, local specialist, responded to this review:

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group... read more

Bonjour Mary,
I want to thank you for taking the time of sending us your feed-back upon your recent past trip in Paris. These comments and reviews are indispensable for us to maintain and consistently improve the quality of our trips and services.
While I'm glad to see that you had a global very positive experience, I'm a bit concerned by your disappointment for the tours in Le Louvre Museum and Le Marais district. For Le Louvre, I had specified in the description that it was a small group tour of 6 people max, but not a fully private tour. "After hours" meant that it's done later than usual, at the end of the afternoons, as the Museum closes later on this day, but it does not mean that the Museum is closed to the public at this time. We'll change the description of the tour to be more accurate and clear. For the tour in the Marais, it appears that the description given by Localers has changed, and I'm a bit surprised. not to see anymore the snack break and the details upon Jewish and LGBT communities. I'd like to offer you a partial refund for that tour, as it obviously did not correspond to what was written in the proposal. I hope however that you've had a great trip in Paris !

Trip to France · France - Sep 13 - Sep 17, 2019

Traveler: Lauren K. - Local specialist: Joël Massé

Our trip to Paris was flawless and memorable thanks to Joel’s help from Kimkim. From airport pick-up to drop off, we didn’t have to worry about anything. Each guide we had was knowledgeable, helpful, and kind. We especially loved our guided trip to the Louvre, our pastry baking class, and our bike trip to Versailles. Our guide, Rachel, showed us where to get the best crepes and make the trip memorable and fun.

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Joël Massé, local specialist, responded to this review:

Hello Lauren, bonjour de France !
As I didn't have any news from you during your trip, I was wondering how it went and I'm glad to see that it went well ! (as often, no news is good news...). Thanks for your trust and your feed-back. It's definitely essential for us to have these comments (both positive or negative), that help us to control, maintain and improve the quality of our services and suppliers (guides, drivers, hotels...).
You can now open a bakery or a creperie near your home and prepare the best crepes for your compatriots !
Best
Joel

Trip to France · France - Jul 2 - Jul 14, 2019

Traveler: Damien M. - Local specialist: Joël Massé

Really enjoyed all 4 stops. Learned so much. Such a wonderful trip — we and our kids love France!!

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Joël Massé, local specialist, responded to this review:

Hi Damien,

I'm now back from my holidays after a revigorating 3 week break. I know we're lucky in France to have 5 weeks of vacation per year !

I'm dealing with my (long) list of tasks and things to do, and as usual, I always start with the post trip reviews.
As I really took care of your family trip, I'm really happy to hear that you had the great experience you expected, though there has been some minor quacks and some details that could have been improved.
Well noted that the... read more

Hi Damien,

I'm now back from my holidays after a revigorating 3 week break. I know we're lucky in France to have 5 weeks of vacation per year !

I'm dealing with my (long) list of tasks and things to do, and as usual, I always start with the post trip reviews.
As I really took care of your family trip, I'm really happy to hear that you had the great experience you expected, though there has been some minor quacks and some details that could have been improved.
Well noted that the appartment in St Remy did not fullfill your expectations, the main issue being that there was only 1 toilet.
I'm honnestly surprised about your feed back upon Daphne in Loire Valley, as I know her personnally and she's defintely a very expansive and talkative guide. And we've always great feed back on her and her colleagues. I believe she had a personal issue or something that troubled her mind on the day she guided you in Chambord. Sorry for that !
I wish you a great summer and thank you again for your trust in us and your love for France !
Joel

Trip to France · France - Jun 29 - Jul 12, 2019

Traveler: Sarah H. - Local specialist: Joël Massé

The trip was fantastic, the locations, the pace, and all the guides we encountered were terrific. Stand outs were Yoann at canyoning, Francesca at the Louvre and Dan for the bike tour around Versailles.

Joel was very patient and helpful during our planning, and providing ideas and insight as we were really not sure how to begin the planning of this trip.

Trip plan and vouchers were easy to use and follow, a very stress free vacation.

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Joël Massé, local specialist, responded to this review:

Hi Sarah,

I'm now back to the office after great holidays in Dordogne and the Atlantic Coast. I'm glad to hear that your stay in France has been great as well and that you enjoyed the excursions and visits we had planned for you. Thanks also for your positive comments on our documents, which we always try to do as complete and easy-to-read as possible.
I wish you a great summer and stay at your disposal if you have any other future project of trip in France.
Best regards
Joel

Gigi

Trip to France · France - May 30 - Jun 22, 2019

Traveler: Gigi G. - Local specialist: Joël Massé

I had a great experience working with Joel in planning my month-long wine and food-focused road trip in France. I started in Bordeaux and went through all of the major wine regions in France (except for the Loire and Alsace) ending with an epic visit in Champagne and a few days in Paris. He planned the route, selected fantastic hotels and Chambre d'Hotes for me to stay. And in each location, he arranged wine excursions and food tours that were perfect for my interests.

At one point we had... read more

I had a great experience working with Joel in planning my month-long wine and food-focused road trip in France. I started in Bordeaux and went through all of the major wine regions in France (except for the Loire and Alsace) ending with an epic visit in Champagne and a few days in Paris. He planned the route, selected fantastic hotels and Chambre d'Hotes for me to stay. And in each location, he arranged wine excursions and food tours that were perfect for my interests.

At one point we had difficulty with one of the tours. I notified Joel right away and he was able to get things squared away for us quickly and easily.

Throughout this process (we refined the trip plan about 8 times), Joel was helpful and friendly. When we were in Beaujolais, he even came out to meet my sister and I. It was fantastic to put the face with the name and it felt like I was meeting a friend.

I will definitely work with KimKim again!

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Joël Massé, local specialist, responded to this review:

Hi Gigi,
This is just a quick mail to acknowledge I received your feed back on Kim Kim, otherwise it stays in my queue ! I'm leaving tomorrow for a 2 week vacation in Dordogne ;-)
Have a nice summer !
Joel