Profile photo for Clothilde DIEMUNSCH
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active 6 hours ago

Clothilde DIEMUNSCH

I grew up next to Lyon, renowned for its gastronomy, historical thus cultural heritage. I never get tired of travelling to discover new places, abroad as well as in my own country. You can count on me to make your stay in France unforgettable.

What places and activities do you specialize in?

"I love castles and the unique history they transport you into. I love natural sites such as the Mont Saint Michel or the fabulous garden in Giverny.
I know Switzerland very well too with its breathtaking landscapes (mountains, lakes ) and its various possibilities to relax."

How did you get involved in travel?

"I love to travel on my own and I managed to share my love for trips to my students as I have been an English teacher for almost 10 years. I was in charge of organizing trips abroad for the school (California, New York, Dublin) and i decided to work full time on that new career project."

Please share a unique travel experience you will never forget.

"My first time in Provence (South of France) with its typical markets and the smell of lavander in the air. It was a whole experience : riding wild horses, tasting mediteranean food and talking with friendly people.
As for abroad, I will never forget my one-month stay in Saint Catharines, Canada : i enjoyed wine tours, explored the Niagara falls, watched the Sunset on Port Dhalousie and met wonderful people."

Clothilde is part of the following groups: Switzerland Travel Agents, France Travel Agents
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Recent trip reviews for Clothilde

Amazing Trip to Swiss Alps and French Alps (Chamonix, Zermatt, Grindelwald, Interlaken, Montreaux)
Switzerland | Jul 4 - Jul 12, 2025

George
George D.
Ashburn, VA | Reviewed on Jul 13, 2025

The trip could not have gone any better. Clothilde did an amazing job with the planning, and everything went perfectly to plan. Loved driver Luiz and guides Eric and Mike. Hotels were all good, although the Hotel Morgane in Interlaken could probably use an update in public spaces (although rooms were nice). Will definitely use you again.

Local specialist: Clothilde DIEMUNSCH
Read all Switzerland reviews

Swiss Bliss!
Switzerland | Jun 27 - Jul 6, 2025

N
Nancy B.
Los Angeles, CA | Reviewed on Jul 09, 2025
Thank you, Clothilde, for planning our amazing trip to Switzerland! Everything went as planned without any interruptions. We began our trip by landing at the Zurich airport late at night, and our driver was easy to find at the pickup location. He quickly and safely got us to Interlaken. Our hotel was great...very clean, great location and very comfortable. We had our first full day with nothing scheduled, which was great since it left it up to us depending on how jet lagged we were. We ended... Read more

Thank you, Clothilde, for planning our amazing trip to Switzerland! Everything went as planned without any interruptions. We began our trip by landing at the Zurich airport late at night, and our driver was easy to find at the pickup location. He quickly and safely got us to Interlaken. Our hotel was great...very clean, great location and very comfortable. We had our first full day with nothing scheduled, which was great since it left it up to us depending on how jet lagged we were. We ended up just fine and took a train and had a nice day exploring Lauterbrunnen and Murren on our own. The next day, we rented bikes and rode along Lake Brienz (beautiful blue/green water and under the shady trees), then we had the chocolate making lesson, which was fun and delicious! We ended up with so much chocolate, we left with a whole bag for us to enjoy on the rest of our trip. The following day was our paragliding session, which was one of the highlights of our trip. It was so beautiful and actually very serene up in the sky! Due to rain, our kayak excursion was cancelled, for which your company quickly refunded our money. The next day we took the train to Zermatt. Very easy and enjoyable, although I was a little nervous as to how difficult it would be with 3 train connections. Your recommendations and directions made it easy to navigate. It was a fun adventure to do it on our own. Our hotel in Zermatt was so beautiful and our room had a huge patio facing the Matterhorn. We loved it! Our first full day there, we had a half day private guide take us up into the mountains. He was very interesting and we had a great time with him. Our tour was scheduled to end back at our hotel, but he said that if we wanted to, he could stay with us up in the mountains for our full 4 hour allotment, and then gave us suggestions on other areas to hike before coming back into town. This worked perfect for us...he was very knowledgable and flexible with whatever we wanted to do. The next day was the Glacier Matterhorn Paradise, which was so cool. We got to walk on a glacier and see the skiers. What an amazing view! The next day, we had the same driver (that picked us up at the airport) take us to Geneva with a stop at Vinorama. That was an interesting winery tour, very unique and beautiful! We had a great charcuterie board and tasted 6 wines. Our only full day in Geneva was spent in Annecy, France, which was great! Not a very far drive to get there and such a cute town. We had a 2 hour walking tour, which we enjoyed. Our driver was flexible with us, as we felt we didn't need 5.5 hours there after the walking tour(as it was hot that day) and he agreed to pick us up earlier, after 3 hours (which was just the right amount of time for us). He was flexible with us as we requested he drop us off at another location instead of our hotel. The hotel in Geneva was amazing as well! Overall we had a great experience with KimKim and I wouldn't hesitate to book a vacation with them again!

Hotel Reviews
Hotel Jnterlaken
3800

Beautiful historic building in a great location!

Authenticity & Character
Historic yet modern amenities.
Location
Close to center of town, train station and river. Behind the hotel is a beautiful church and park.
Staff
Helped us arrange a taxi and gave recommendations on how to use train.
Cleanliness & Comfort
Very clean, and room had air conditioner, but I think it had a hard time keeping up with the high temperatures we experienced in June. I think it was an individual room a/c unit, not throughout the whole building.
Hotel Bristol
Geneva

Great location and felt very fancy in the room!

Authenticity & Character
It felt very high end with the room decor.
Location
Close to Lake Geneva and shopping/restaurants.
Staff
Everyone was very friendly and helpful.
Cleanliness & Comfort
Christiania Mountain & Spa
Zermatt

Amazing view of the Matterhorn from our room! Very comfortable!

Authenticity & Character
Cute and clean hotel! Pretty flower boxes on patios!
Location
Walking distance to everything we needed, trains, shops, restaurants. The best view of the Matterhorn from our room!
Staff
Very helpful and efficient!
Cleanliness & Comfort
Super clean room and comfy beds.
Activity Reviews
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland

Soooo yummy!!!

Quality of Experience
Guides, Drivers and Staff
Transport
A paraglide session!
A paraglide session!
Switzerland

Very smooth and efficient company! They have this down to an exact science! It was so fun and not scary. We had amazing views.

Quality of Experience
Guides, Drivers and Staff
Transport
Riffelsee and Riffelberg tour!
Riffelsee and Riffelberg tour!
Zermatt
Quality of Experience
Guides, Drivers and Staff
Loved our guide!
Transport
Wine tastings and visit of Lavaux vineyards, UNESCO World Heritage
Wine tastings and visit of Lavaux vineyards, UNESCO World Heritage
Switzerland
Quality of Experience
I'd say the tour could have been a little shorter since it was so hot out, but that's unpredictable!
Guides, Drivers and Staff
Transport
Guided Visit of Annecy
Guided Visit of Annecy
Annecy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jul 10, 2025
Dear Nancy,
Thank you so much for your kind message — we truly appreciate you taking the time to share such thoughtful and detailed feedback.
It’s always a pleasure to hear when a trip has gone well, and even more so when the feedback is shared with such openness. Your transparency is incredibly valuable — not only does it encourage us to keep doing what we love, but it also pushes us to keep raising the bar.
We also want to thank you for being such an easy-going and lovely client. It was a... Read more

Dear Nancy,
Thank you so much for your kind message — we truly appreciate you taking the time to share such thoughtful and detailed feedback.
It’s always a pleasure to hear when a trip has gone well, and even more so when the feedback is shared with such openness. Your transparency is incredibly valuable — not only does it encourage us to keep doing what we love, but it also pushes us to keep raising the bar.
We also want to thank you for being such an easy-going and lovely client. It was a real pleasure working with you, and your positive, trusting approach made the planning process smooth and enjoyable from start to finish.
Your feedback is not only uplifting for us as a team, but also for our local partners on the ground — they always appreciate knowing their efforts made a difference. It's also reassuring and motivating for us as a travel agency, as some of the elements you mentioned are part of the behind-the-scenes processes we’ve built over time — and seeing that they made a real impact confirms we’re on the right path.
The entire team sincerely appreciated your message. We hope to have the chance to help you plan another wonderful trip in the future, whether it be in France or Switzerland.
Warmest regards,
Clo

Read all Switzerland reviews

A Wonderful Trip.......with some surprises along the way!!
Switzerland | May 26 - Jun 4, 2025

W
Winnie H.
Canada | Reviewed on Jun 09, 2025
We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services,... Read more

We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services, there certainly are surprises......Some pleasant, but a few less so!

Hotels
• The Ameron Hotel in Luzern is great..... Comfortable, clean and efficient. Staff is very professional, knowledgeable and helpful.
• The NiMo in Luzern comes as a pleasant surprise. Although you informed us that the hotel has no air-coned rooms, it turned out that our rooms do have aircons, and there are also fans. Rooms are clean and spacious. The breakfast/reception area is also quite charming and well run. A very good find, thanks Clo!
• Hotel Lotschberg in Interlaken is ok in general in terms of room size/setup and reception staff support. But the housekeeping we encountered was terrible. Bathroom sinks and counters, and water glasses were not well cleaned, and so were toilet bowls. Body wash was not refilled, despite that we had requested it consecutively for two days. It certainly was not a very pleasant stay as I would have thought standard hygiene and amenities provision should be pretty basic with any 3-star hotel.

Activities
• The panoramic train ride is magnificent......And thank you so much for securing the Prestige seats. They are great!!
• On the day of the Bern tour, because I never was given a detailed rundown of the day's itinerary, we were surprised to learn that the whole group had been enrolled in a 2-hour cookie making class while visiting the Kambly place. Obviously the two men wouldn't want to join. I did go along for about half an hour and then quit. Honestly, should I have known ahead that this was included as part of the visit, I would have requested that the class be removed because it certainly wouldn't fit the profile of our group, and both the costs and time that had been put in for the class were wasted. There was NO tasting session at the Kambly place, and there was NO tasting session at the Emmental dairy. We did pass through stunning landscapes on the way, but we weren’t given any explanation by the guide about them (assuming that is the UNESCO Biosphere Entlebuch which was mentioned in the itinerary you provided!). We passed through a lot of farmhouses, but I don’t think we stopped at any of them to take a look or for pictures. All in all, the day passed along quite flat partly because the guide Henry didn’t provide much explanations (except when in Bern), and we were just driven from one place to another while missing the “meaning” of the sceneries in between.
• The Farm Walk and Cheese Tasting tour in Luzern was totally not what we had expected. Again, because I wasn't informed of the "details", we were all expecting some easy walk in a farm near Luzern, and then cheese tasting in the farm itself. It turned out that the guide Dave (who substituted Eve) brought us onto some kind of high grounds/farm/forest areas at Sonnenberg for walks and then picnicking with wines and cheeses brought in his backpack. Honestly, we were all skeptical about this approach of the tour when we heard Dave’s explanation at the start of the tour, because I did mention to you at the planning stage that “prolonged” walking in the mountains/forest is definitely not Philip’s preferred activity. However, despite that Philip was struggling a bit with the walking part, we all ended up enjoying it VERY much. The fields are so green, the calves are cute, and grazing cows with cowbells are quite a delight!! A very refreshing experience for us city people!! But still, I think I would appreciate if you can give me some kind of a headsup at the planning stage about the "off the beaten path" nature of this tour so that we can be more mentally and physically prepared.

Car Transfers
• All the car transfers from our arrival in Zurich airport up till our check in into the hotel in Luzern were handled by Marquis who was professional and attentive.
• Actually, when he did our various transfers in Montreux, he literally acted more like a guide to us - alking around town with us to different points of interests with great explanations. He was knowledgeable and professional, certainly very attentive to our preferences and needs (particularly because of Philip’s walking “limitations”). The walking tour that day was a pleasant surprise, and we had great commendations for Marquis.
• Marquis could not handle our transfer from Luzern to Zurich in person, so he had texted me ahead of time that he had assigned the transfer to Musa who was ok, but I was surprised that he did not help us with our luggage when we arrived at the NiMo Hotel in Zurich. He parked his car across the road from the hotel (I guess because of traffic rules), left the luggage of the street. So the three of us had to move five pieces of luggage across the road and into the hotel ourselvesl. My question: is this the usual practice?
• It was a total letdown with our transfer from the NiMo Hotel to Zurich Airport on the last day. I didn't get any news from Marquis about who the driver would be. Then at around 8:30am that morning I got a WhatsApp message from a guy called Mustafa saying that he was assigned the job and would arrive 10:30am as planned. Then at around 10:10am, a taxi guy arrived at the hotel reception claiming to pick up guests for airport, his look definitely not the same as Mustafa in the WhatsApp message. I was confused, and communicating with the taxi guy was near impossible because his English was minimal. Finally, this taxi guy made a few calls and with the translation help of the NiMo reception, I was made to understand that he was there in place of Mustafa. So we took his car to the airport and told him that we needed to find the terminal for Air Canda. We were left with our luggage at an airport entrance where there was NO Air Canada signage. I was anxious and so I tried to show him our flight itinerary to make sure he understood that we were looking for AC departure. He literally snatched the paper itinerary from my hand to look, papercut one of my fingers, kept waving us towards the airport entrance......Then just went up his car and drove away!!! That was downright rude and irresponsible! We literally felt just being dumped in front of the airport. Of course, we could definitely find our way in the airport to the right terminal and the right counter. But honestly, I would expect a more polite and helpful attitude/behavior from an average taxi driver......let alone the fact that we had actually paid for a private car transfer service. So, that was a pretty low note to end such a special trip!!

Anyway, I know this is a pretty long and detailed review, but please do understand that the comments I made are not meant as complaints. I just think that the KimKim team would like to know how your service providers are doing in playing out their different roles.
Overall, we all had a wonderful trip, and the fun we had is not going to get dampened because of the unpleasantness in just a few instances. But we certainly would remember those pleasant surprises that we picked up along the way.

Hotel Reviews
BOUTIQUE HOTEL NI-MO
Zurich

Rooms are airconed and spacious.

Authenticity & Character
Location
Walkable to Old Town area.
Staff
Cleanliness & Comfort
Ameron Luzern Hotel Flora
Luzern

Concierge staff is very knowledgeable and helpful.

Authenticity & Character
Location
Walkable distance to main station.
Staff
Cleanliness & Comfort
Hotel Lötschberg
Interlaken

Location is great. Staff support ok. Housekeeping below standard.

Authenticity & Character
Old building but relatively well kept.
Location
Convenient distance to various places.
Staff
Staffing at reception should be extended beyond 7pm.
Cleanliness & Comfort
Basic cleanliness and amenities provision need to be improved.
Activity Reviews
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zurich Old Town, Cruise and Lindt Home of Chocolate
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Lucerne Walking tour and Cheese Tasting
Lucerne Walking tour and Cheese Tasting
Lucerne

We didn't expect a farm walk, even less so, a walk on the high grounds/farm/forest at Sonnenberg. We also didn't expect doing cheese tasting on a bench with cheese and wine brought along in the backpack by the guide Dave. But it turned out we enjoyed the tour VERY much. The green fields, the grazing cows, the cheese and wine, and also Dave's stories were all a great delight!

Quality of Experience
Guides, Drivers and Staff
Transport
Bern - Swiss Capital & Countryside!
Bern - Swiss Capital & Countryside!
Switzerland

The actual experience fell short of what was detailed in the itinerary. - There was a scenic drive of Swiss countryside, but we were not told or explained by the driver guide that we were actually going through this so-called UNESCO Biosphere Entlebuch - There was a visit to the Kambly place, but we were surprised to find out that the group of 3 was enrolled in a 2-hour cooking class. We were NEVER told ahead of time.......that certainly wouldn't fit the profile of the group. And there was NO sampling session at Kambly. - There was NO sampling session at Emmentaler either. - We passes through a lot of farmhouses but there was no stop at any of them. We did stop for pictures at the top of some kind of farmland (with a Switzerland Grand Tour signage).

Quality of Experience
Guides, Drivers and Staff
The driver guide Henry was polite, but he acted more like a driver than a guide (except in the guided walk in Bern).
Transport
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Switzerland

Places we visited are special and memorable........particularly the Beatus Caves and the boat ride on Lake Thun. Interesting though that the guide Mike usually just left us at the entrance or at a certain drop point, and we were just given maps to walk around on our own. Is that the standard practice of being a driver/guide?

Quality of Experience
Guides, Drivers and Staff
Maybe the guide should be more "involved" in pointing out and explaining points of interests instead of leasing us just with maps to explore on our own.
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jun 12, 2025
Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply,... Read more

Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply, and I have at heart that travelers have an amazing time: which is why we proceeded to a financial compensation for the Zurich episod and while we are well aware it will not repare the wrong that was caused, we hope it will convince you to give us another chance for another trip to Switzerland or France for an incredible time!
We also made sure that all our partners are aware of what they can improve and we will pay careful attention to all of that.
Thank you so much for putting your trust in us,
Warmest regards,
Clo

Switzerland trip review
Switzerland | Mar 15 - Mar 24, 2025

A
Alan C.
Chicago, IL | Reviewed on Mar 26, 2025
Day 1
Bellevue Hotel was very nice; comfortable room with scenic view, central location, excellent breakfasts. Street noise fairly minor.
Day 2
Tour guide Celio Marquez (not sure of spelling) was charismatic and he was very interesting to talk with. Highlight of the day was Blausee, a small lake in a forest near Thun. Very clear water with many trout swimming.
Day 3
We found a good hike near the hotel, and Liam and Alan climbed about 350 m above the town for fantastic views. Wendy took... Read more

Day 1
Bellevue Hotel was very nice; comfortable room with scenic view, central location, excellent breakfasts. Street noise fairly minor.
Day 2
Tour guide Celio Marquez (not sure of spelling) was charismatic and he was very interesting to talk with. Highlight of the day was Blausee, a small lake in a forest near Thun. Very clear water with many trout swimming.
Day 3
We found a good hike near the hotel, and Liam and Alan climbed about 350 m above the town for fantastic views. Wendy took a flatter walk along the river to Brienzersee. In both cases the trails and paths were very nice. It was great to have a full day unstructured. By the way there is a lovely gelateria and sandwich shop near the hotel called Bella Ciao where we had lunch – we highly recommend it!
Day 4
Ivo was a really nice tour guide. The tour itself was also good but entailed a lot of driving. We loved visiting a small family-run goat cheese factory , the village of Gruyere, and wine-tasting at a very scenic vineyard looking down on Lake Geneva. There are two things we would change however. First, the Cailler factory chocolate tour was rather disappointing. During most of it we were held captive (literally!) in a series of rooms that each described an episode from in the 1000-year (?) history of chocolate. Only at the end did we get close to any actual chocolate that we could taste, and by then we were just looking to escape (although we did appreciate being able to view a small example of a production line just before the tasting).
The second thing we would change is the large amount of driving. We first drove north at least an hour from Interlaken to Dallenwil for the cheese factory (Odermatt Käserei). We then headed first northwest and then southwest, passing Otten, Bern, and Fribourg on our way to Gruyere – a drive of about 2.5 hours. We then had another 45 minutes drive to the winery (Domaine du Daley, near Lausanne), and at the end of the day 1.75 hours back north to Bern again and southeast to Interlaken in darkness). The total driving was around 6 hours. For the future it might work better to package this differently. We would have enjoyed having more time at the hilltop village of Gruyere and the cheese factory tour might have been paired better with the Day 7 activities closer to Zurich. I think that just the southern stops could be done from Interlaken with about 4 hours driving?
Day 5
We loved the Jungfraujoch! It would have been helpful to have a bit more description in the details about what to expect at the Grindelwald Terminal. We ended up following the crowd and taking the cable car up to Eiger Glacier station to meet the cogwheel train. It worked out fine in the end.
Day 6
It was hard to leave Interlaken – we really enjoyed our stay there. Travel to Zurich went smoothly. Helmhaus Hotel was quite nice, the staff was fantastic, and they did come through with a sofa bed for Liam. The hotel is at the corner of a busy plaza which made it a bit noisy during the weekend, but the tradeoff was a great central location.
Day 7
The tour with Richard was interesting, but we would have appreciated a bit more discussion of the history around the stops we made. We did have a great conversation about comparisons between Switzerland and US governmental structure on the drive.
Day 8
The tour with Robert was fantastic, the best of our trip! He is extremely knowledgeable about the area also very charismatic and an interesting conversationalist. It was worth the tour just to meet him. The organization of the tour was also perfect, culminating in a ferry ride to Kilchberg, Lindt chocolate factory visit, and cable-car up to Felsenegg restaurant for fondue and a spectacular view. Wow!
The Lindt factory is much, much better than Cailler. Self-paced, beautiful building, ample sampling, and a view of an impressive pilot factory.
Day 9
Burgenstock spa was excellent, with spectacular views of Lucerne area. It is a little complicated getting there with all the different modes of transportation, but we were able to work it out with the instructions you gave us. Thank you for reorganizing this for a different day from what was originally planned.
Day 10
Alan’s departure went smoothly; airport transfer driver showed up as planned.
Wendy enjoyed an afternoon at the Zurich Zoo and it is very easy to get to form central Zurich.

Hotel Reviews
Hotel Bellevue Interlaken
Interlaken-WEST
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Helmhaus
Zürich

Central location is great, but can be noisy

Authenticity & Character
Location
city center
Staff
Cleanliness & Comfort
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 27, 2025
Dear Wendy and Alan,
I hope you're doing well! I wanted to take a moment to sincerely thank you for your wonderful 5-star review on Kim Kim. Your kind words truly mean the world to me, and I'm so grateful for the time you took to share your experience.
It’s fantastic to hear that you had such a memorable journey exploring our country! Your feedback is invaluable, and I’ll be sure to share it with my team and our partners to continue improving our services.
I also wanted to acknowledge... Read more

Dear Wendy and Alan,
I hope you're doing well! I wanted to take a moment to sincerely thank you for your wonderful 5-star review on Kim Kim. Your kind words truly mean the world to me, and I'm so grateful for the time you took to share your experience.
It’s fantastic to hear that you had such a memorable journey exploring our country! Your feedback is invaluable, and I’ll be sure to share it with my team and our partners to continue improving our services.
I also wanted to acknowledge your comments about the Gruyères tour feeling a bit long from Interlaken, as well as the Cailler Museum experience. I completely understand how that might have felt, and I truly appreciate your honesty. We always strive to craft the best possible itineraries, and insights like yours help us refine them even further. I’m really sorry if those aspects of the trip weren’t as enjoyable for you, and I’ll certainly take your thoughts into account for future travelers.
Once again, thank you so much for your trust and for choosing us to be part of your adventure. Wishing you many more incredible travels ahead, and I’d love to welcome you back someday!
Best wishes, Clo

Read all Switzerland reviews

Clothilde provided a very good itinerary base...
France | Oct 12 - Oct 26, 2024

Dennis
Dennis L.
Charlotte, NC | Reviewed on Nov 01, 2024
Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc. Good selection of hotels based on budget feedback Amazing tour guides and scheduled rides At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small... Read more

Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc.

Good selection of hotels based on budget feedback

Amazing tour guides and scheduled rides

At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small tour - 500 people is not small

Hotel Reviews
Hôtel Villa Romantic & SPA
PARIS

Room was very good - hallways a bit narrow and dark Spa - steam room and sauna and small gym nice bonus location good Problem with room keys - wouldn't give us two keys on check-in- had to manage key inventory - keys didn't;t work several times - Front desk staff ok

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Le Burdigala
33000

Room great - plenty of space near bar and lobby for private gathering Concierge - fantastic Location great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Barcelo Sants Hotel
Barcelona

Pretty centrally located over central train station - which created some strange and congestion around the hotel Very nice breakfast Room was efficient but not luxury Hotel staff very helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Medieval Paris - St Chapelle, Notre Dame & Conciergerie
Medieval Paris - St Chapelle, Notre Dame & Conciergerie
Paris

The tour guide was amazing - we weren't sure what to expect on this tour since Notre Dame was not open yet He customized it a bit and gave us great perspective of the beginnings of Paris and the Latin Quarter A very nice tour of the Church and Concierge

Quality of Experience
Guides, Drivers and Staff
Transport
Seine Cruise with Commentary
Seine Cruise with Commentary
Paris

Expected a small tour experience - per our itinerary on Kim Kim 500 people scrambling for best seats not a pleasurable experience We spent over an hour trying to get tickets and directions to correct pier - this is a Kim Kim error - We shouldn't have had to experience such a bad experience to get our tickets - the ticket office gave us tickets out of piety since our confirmation was for an expired previous year dinner cruise - so much confusion and anxiety Once we were situated - we enjoyed the river cruise at night -

Quality of Experience
Guides, Drivers and Staff
Transport
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris

As expected - this was a heavy tourist experience - guide just dropped us off at expedited entrance and left without much guidance - not much expected

Quality of Experience
Guides, Drivers and Staff
Transport
Louvre Late Opening Private tour
Louvre Late Opening Private tour
Paris

Tour guide was amazing - very knowledgeable customized tour to our interests in greek and renaissance eras Early closing rushed us at the end - caught tour guide off guard a bit - but still got most of interesting items reviewed

Quality of Experience
Guides, Drivers and Staff
Transport
French cooking class with market visit
French cooking class with market visit
Paris

This was a truly amazing experience in the home of the chef Marthe - we made duck, salad and chocolate desert that were just amazing - she took us to the market and pointed out vendors where we bought items of high quality and low cost She is a reference openly for future questions and receipes Amazing experience

Quality of Experience
Not enough stars to give Marthe a high five rating
Guides, Drivers and Staff
Transport
Bike & Brunch: The Best of Versailles in Half a Day
Bike & Brunch: The Best of Versailles in Half a Day
France

Tour guide amazing - she guided us through travel logistics, e-biking in a heavy tourist area - kept us on schedule

Quality of Experience
Guides, Drivers and Staff
Transport
Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)
Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)
France

Same tour guide with local experience and expert knowledge of wine Simply an amazing experience e-biking in the Saint-Emilon area Great lunch and wine Simply a great experience !!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Tour in the Medoc Wine tour
Afternoon Tour in the Medoc Wine tour
Bordeaux

We had the same tour guide for our wine tours and Archanon Sand dune visit - he is a local and the best tour guide ever experienced

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day tour to Dune du Pilat & Arcachon
Half Day tour to Dune du Pilat & Arcachon
France

Our tour guide was amazing - the visit to the largest sand dune was amazing - our tour guide gave great local insights - stories and recommendations where we could experience the best oysters ever back in Bordeaux

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting & Aperitive Cruise in Bordeaux
Wine Tasting & Aperitive Cruise in Bordeaux
Bordeaux

cruise was fine on a rainy night - very few customers - staff conversed mainly with French visitors - not English speaking Appetizers and wine - mediocre Reception in the rain was confusing - waiting for another staff member to show up before we could board the cruise

Quality of Experience
Guides, Drivers and Staff
Transport
Local Market Visit & Cooking Class
Local Market Visit & Cooking Class
Barcelona

Food market visit and Paella cooking with veggies and desert was amazing

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gràcia Food Tour
Gràcia Food Tour
Barcelona

Our tour guide tried his hardest to get us into his favorite tapas bars - we couldn't get into the very good ones - we ended up doing way too much walking Being a Monday - seems some of the tapas bars were closed and the good ones too crowded to get into

Quality of Experience
getting into the best tapas bars - the ones we got into were very unimpressive
Guides, Drivers and Staff
Tour guide tried very hard !! but we got worn our trying - can't reserve a tapas bas
Transport
way too much walking trying to find a good tapas bar
Sagrada Familia Private Tour
Sagrada Familia Private Tour
Barcelona

Our tour guide was amazing - very knowledgeable - pointed out items not well known to casual observer

Quality of Experience
Guides, Drivers and Staff
Transport
Sailing Trip with Winery Visit & Tasting
Sailing Trip with Winery Visit & Tasting
Barcelona

very nice sailing to the winery - long enough to experience sailing on a perfect day

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Nov 07, 2024
Dear Dennis, I hope this message finds you well. First of all, I want to sincerely thank you for taking the time to provide such detailed feedback about the tours and dwellings you and your travel companions experienced during your trip. I truly appreciate the effort you put into sharing both the positive aspects and areas for improvement. It warms my heart to hear the compliments you shared — I’m so glad you enjoyed the experience overall, and it’s always a pleasure to know that our... Read more

Dear Dennis,

I hope this message finds you well. First of all, I want to sincerely thank you for taking the time to provide such detailed feedback about the tours and dwellings you and your travel companions experienced during your trip. I truly appreciate the effort you put into sharing both the positive aspects and areas for improvement.

It warms my heart to hear the compliments you shared — I’m so glad you enjoyed the experience overall, and it’s always a pleasure to know that our efforts have made a positive impact. Your kind words mean a lot to me!

As for the points you raised about the areas where we can improve, I want you to know that I’m taking careful note of your observations. Your feedback is invaluable, and it will help me to continue refining and improving my services moving forward. I’ll also be sure to share your thoughts with my partners so that they can reflect on what went well and make the necessary adjustments where needed.

Once again, thank you for your thoughtful insights and for being so generous with your feedback.
Wishing you all the best,
Warm regards,
Clothilde

October in Switzerland!
Switzerland | Oct 5 - Oct 12, 2024

Holly
Holly H.
Wake Forest, NC | Reviewed on Oct 19, 2024
We loved our specialist, Clothilde. She was extremely responsive before and during our trip. The excursions she arranged through Best of Switzerland Tours were excellent. Knowing all the logistics are handled makes traveling more enjoyable. Highly recommend! Read more

We loved our specialist, Clothilde. She was extremely responsive before and during our trip. The excursions she arranged through Best of Switzerland Tours were excellent. Knowing all the logistics are handled makes traveling more enjoyable. Highly recommend!

Hotel Reviews
Hotel Monopol Lucerne
Luzern
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Krebs Interlaken
Interlaken
Authenticity & Character
Location
Staff
Cleanliness & Comfort
We were told the air conditioning in our room wasn't operable because it was October. We kept the windows open to help lower the temperature, but since the hotel is located in the heart of the city, at times it was noisy.
Central Plaza Hotel
Zürich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Zurich sunset tour and Cheese Fondue
Zurich sunset tour and Cheese Fondue
Zürich

Highly recommend. Monika with Best of Switzerland Tours was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 22, 2024
Dear Holly and Mackenzie, Thank you so much for your kind words! I’m thrilled to hear that you enjoyed your trip and found the excursions to be excellent. It was a pleasure to assist you, and I’m glad I could help make your travel experience more enjoyable. This is why I do this job: it allows me to turn people’s travel dreams into reality :) I get to help travelers explore new destinations, create unforgettable memories, and experience the world in ways they never imagined.
I truly... Read more

Dear Holly and Mackenzie,

Thank you so much for your kind words! I’m thrilled to hear that you enjoyed your trip and found the excursions to be excellent. It was a pleasure to assist you, and I’m glad I could help make your travel experience more enjoyable. This is why I do this job: it allows me to turn people’s travel dreams into reality :) I get to help travelers explore new destinations, create unforgettable memories, and experience the world in ways they never imagined.
I truly appreciate your recommendation and hope to work with you again in the future!
Warm regards and take care,
Clothilde

Read all Switzerland reviews

This is our second trip booked through KimKim...
Switzerland | Oct 7 - Oct 12, 2024

Martha
Martha F.
Norfolk, VA | Reviewed on Oct 19, 2024
This is our second trip booked through KimKim and it was almost as outstanding as our first. What was lacking this time was the attentiveness and detailed help we got from our first trip specialist. There were significant time gaps in communication and responses from our specialist, Clothilde. There was no suggestions or recommendations, for example, sites, activities or restaurants following our scheduled tours/activities.
Our transfers/drivers were all excellent and we really enjoyed... Read more

This is our second trip booked through KimKim and it was almost as outstanding as our first. What was lacking this time was the attentiveness and detailed help we got from our first trip specialist. There were significant time gaps in communication and responses from our specialist, Clothilde. There was no suggestions or recommendations, for example, sites, activities or restaurants following our scheduled tours/activities.
Our transfers/drivers were all excellent and we really enjoyed our hiking guide, Marta
Our accommodations in Interlaken was very nice.
I will likely return to KimKim for our next trip as our first trip (Italy) with you was perfect and Irene , our specialist truly spoiled us and set the bar!

Hotel Reviews
Hotel Du Nord
Interlaken

Very nice staff. Very clean. Great Location and excellent breakfast

Authenticity & Character
Location
Views, relatively quiet and close to train station as well as shops
Staff
Cleanliness & Comfort
Hotel Glockenhof
Zürich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Time at leisure in Interlaken!
Time at leisure in Interlaken!
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Switzerland

This was cancelled the day before our arrival by tour company. We would have had to pay double to proceed with similar tour

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 22, 2024
Dear Marta and Rusty,
Thank you so much for your thoughtful feedback! I genuinely appreciate you taking the time to share your experiences. It’s fantastic to hear that you enjoyed your hiking adventure with Marta and that your accommodation in Interlaken was lovely.
I’m truly sorry to learn that my communication and support didn’t meet the high standards set by your previous trip. Your feedback is invaluable, and I’m committed to using it to enhance my service moving forward.
I’m thrilled to... Read more

Dear Marta and Rusty,
Thank you so much for your thoughtful feedback! I genuinely appreciate you taking the time to share your experiences. It’s fantastic to hear that you enjoyed your hiking adventure with Marta and that your accommodation in Interlaken was lovely.
I’m truly sorry to learn that my communication and support didn’t meet the high standards set by your previous trip. Your feedback is invaluable, and I’m committed to using it to enhance my service moving forward.
I’m thrilled to know that you’re considering KimKim for your next trip!
Thank you once again for your understanding and support. I look forward to the possibility of planning your next journey!
Warm regards,
Clothilde

Read all Switzerland reviews

Summer in Switzerland
Switzerland | Aug 21 - Aug 29, 2024

S
Sukanya I.
Maple Grove, MN | Reviewed on Oct 18, 2024
We had a very memorable trip to Switzerland this past summer as a family with two young children (5 and 8). Clothilde was excellent to work with and was able to curate a great itinerary for us based on our interests, abilities (2 little kids) and our budget. We spent 8 days traveling from Zurich to Geneva with Lucerne/Interlaken/Montreux as the towns we stayed at. Our itinerary was a great mix of activities that were very family friendly and options to modify if needed. The highlights of the... Read more

We had a very memorable trip to Switzerland this past summer as a family with two young children (5 and 8). Clothilde was excellent to work with and was able to curate a great itinerary for us based on our interests, abilities (2 little kids) and our budget. We spent 8 days traveling from Zurich to Geneva with Lucerne/Interlaken/Montreux as the towns we stayed at. Our itinerary was a great mix of activities that were very family friendly and options to modify if needed. The highlights of the trip were going up to Mt. Pilatus and hiking around, walking around the old town of Lucerne, just about everything we did in Interlaken but our favorites were the chocolate workshop and the e-bike tour around the villages. We had a car so we could explore a lot of the little nearby villages, Lauterbrunnen and Grindelwald were absolutely dreamy! Montreux was beautiful except for the hotel we stayed at that was a little old and smelly. Overall working with KimKim specifically Clothilde eliminated a lot of stress for us from a planning standpoint and we just had to show up to have a good time. Highly recommend using KimKim and choosing Switzerland as a family friendly destination!

Activity Reviews
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland

Absolutely recommend this for families with little children! It was educational, interactive and they walk away from the workshop with bars of chocolate they created. Our entire family loved this and our kids wouldn't stop talking about it for days after. Don't forget to grab some chocolate covered strawberries and a cup of hot chocolate from the cafe on your way out.

Quality of Experience
Guided E-bike tour around Interlaken ! - Family friendly
Guided E-bike tour around Interlaken ! - Family friendly
Switzerland

Another must-do activity when visiting Interlaken! Our guide was super knowledgeable, took us through the picturesque villages in and around Interlaken and the alpine lakes. This is definitely the best way of exploring the town and experiencing the local culture than driving through. We had two little kids who could sit in the cargo attached to one of our bikes so we could all experience this as a family.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 22, 2024
Dear Sukanya,
Thank you so much for your heartfelt message! I’m thrilled to hear that your family had such a memorable trip to Switzerland and that the itinerary I created worked well for you. It was a joy to help you explore beautiful destinations like Lucerne, Interlaken, and Montreux.
I'm especially glad to hear that the activities were family-friendly and that you enjoyed the highlights, from Mt. Pilatus to the chocolate workshop and e-bike tour. Your recommendation means a lot to me, and... Read more

Dear Sukanya,
Thank you so much for your heartfelt message! I’m thrilled to hear that your family had such a memorable trip to Switzerland and that the itinerary I created worked well for you. It was a joy to help you explore beautiful destinations like Lucerne, Interlaken, and Montreux.
I'm especially glad to hear that the activities were family-friendly and that you enjoyed the highlights, from Mt. Pilatus to the chocolate workshop and e-bike tour. Your recommendation means a lot to me, and I appreciate you taking the time to share your experience.
If you ever plan another adventure, I’d love to assist you again!
Warm regards to you and your beloved ones,
Clothilde

Read all Switzerland reviews

Amazing family trip to Switzerland - 2024
Switzerland | Sep 22 - Oct 5, 2024

K
Katie T.
Harrison, NJ | Reviewed on Oct 11, 2024
Clothide helped us put together a memorable two week Fall trip to Switzerland. We were a party of 8 - ranging from mid-thirties to early 70’s. She was incredibly patient and helpful, as it took us some time to decide what we wanted to do/see.
The final itinerary worked out perfectly. The guides for the tours she arranged were all fabulous (LaVaux Vineyards, Thun Castle, Lauterbrunnen walking tour, Lucerne evening city tour). The advance purchase of the tickets for Gornergrat, Matterhorn,... Read more

Clothide helped us put together a memorable two week Fall trip to Switzerland. We were a party of 8 - ranging from mid-thirties to early 70’s. She was incredibly patient and helpful, as it took us some time to decide what we wanted to do/see.
The final itinerary worked out perfectly. The guides for the tours she arranged were all fabulous (LaVaux Vineyards, Thun Castle, Lauterbrunnen walking tour, Lucerne evening city tour). The advance purchase of the tickets for Gornergrat, Matterhorn, Jungfraujoch and Mount Pilatus made these excursions seamless.
She also arranged for the use of AlpTransfer for most of our transfers from hotel to train to airport and also for longer travels (e.g. getting from Zermatt to Montreux). Our experiences with AlpTransfer were excellent – the drivers were on time/early, courteous, helpful and the vehicles comfortable.
She notified us promptly of any changes in the itinerary and provided options for resolution, including a refund for the difference when there was a change in the type of hotel room. We had some reservations issues with a couple of hotels, but these were resolved in a timely fashion. She or a colleague was always available to help resolve any issues.
We enjoyed working with Clothilde and she helped us put together an incredible family trip.

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 14, 2024
Hello Katie,
I hope you’re doing well! I wanted to take a moment to thank you for sharing your feedback after your trip. I’m so glad to hear about your experiences, and it’s wonderful to know that everything went well. Your frustration on some aspects is heard and carefully noted so that we improve ourselves even more for a flawless experience in the future.
Your positive insights truly mean a lot to me and make my efforts so rewarding. I’m thrilled that you and your family thus friends had... Read more

Hello Katie,
I hope you’re doing well! I wanted to take a moment to thank you for sharing your feedback after your trip. I’m so glad to hear about your experiences, and it’s wonderful to know that everything went well. Your frustration on some aspects is heard and carefully noted so that we improve ourselves even more for a flawless experience in the future.
Your positive insights truly mean a lot to me and make my efforts so rewarding. I’m thrilled that you and your family thus friends had a memorable journey, and it’s great to hear what you enjoyed most.
Thank you once again for your kind words. I look forward to assisting you with your future travel plans!
Warm regards,
Clothilde

Read all Switzerland reviews

Amazing experience in Switzerland!
Switzerland | Sep 22 - Sep 28, 2024

David
David B.
Newark, NJ | Reviewed on Oct 01, 2024
Amazing experience in Switzerland! Top experiences were Sea Kayaking on Lake Brienz with our guide Ryan, the amazing hike (and flexibility with weather) with Marta and the biking into Lauterbrunnen with George. Top notch location that met all the asks (Mountains, lakes, activities, food, and views). Read more

Amazing experience in Switzerland! Top experiences were Sea Kayaking on Lake Brienz with our guide Ryan, the amazing hike (and flexibility with weather) with Marta and the biking into Lauterbrunnen with George. Top notch location that met all the asks (Mountains, lakes, activities, food, and views).

Activity Reviews
Mount Pilatus, the golden round trip!
Mount Pilatus, the golden round trip!
Switzerland

The location and route was great. However it will be a big party (~40 people). We realized we like smaller groups and tours that provide better flexibility with timing and weather. The guide was great (Daniel) and helped heard the group around across multiple forms of transportation.

Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland

Great way to see a lot of the area! Very accessible and great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
The turquoise hike in Interlaken!
The turquoise hike in Interlaken!
Switzerland

10/10 experience. Would recommend. Super flexible with weather and forecasts and making the most of the beautiful country and scenery. Loved it and set the standard for the remaining activities.

Quality of Experience
Guides, Drivers and Staff
Marta was awesome!
Transport
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Kayak tour on Lake Brienz
Kayak tour on Lake Brienz
Interlaken
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Photo taken by David B
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 02, 2024
Dear David and Samantha, Thank you so much for taking the time to share your feedback about your trip to Switzerland! I'm delighted to hear that you enjoyed your time with Marta; her professionalism and extensive knowledge of the region truly make a difference. I also noted your remark about the large capacity on the Pilatus Goldenroundtrip tour. While this aspect makes the tour more accessible cost-wise, the experience and dedication of the guides are undeniable. Their commitment to... Read more

Dear David and Samantha,

Thank you so much for taking the time to share your feedback about your trip to Switzerland! I'm delighted to hear that you enjoyed your time with Marta; her professionalism and extensive knowledge of the region truly make a difference.

I also noted your remark about the large capacity on the Pilatus Goldenroundtrip tour. While this aspect makes the tour more accessible cost-wise, the experience and dedication of the guides are undeniable. Their commitment to ensuring you enjoy your time by providing valuable information and tips is truly commendable.

It’s wonderful to know that the e-bike and kayak activities were stunning and that the guides added to your experience! Your kind words mean a lot to us, and we’re thrilled you had such a memorable trip.

Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde