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Nathalie Durand

I was born in the north-east of France on the border with Germany. I grew up speaking two languages and felt a passion for foreign languages which quickly led me to the desire to travel.
My first big backpacking trip was to Greece for a month and this was the start of an insatiable thirst for travel. My experience in tourism is very vast, I have been a guide, I have almost been around the world on a cruise ship and realized that France is a country of incomparable richness and it is a pleasure to help visitors discover it in a unique way.

What places and activities do you specialize in?

"I want people who come to visit France to discover it in a unique way, to live an experience off the beaten track , like I love to do it when I travel.
Go and visit unusual places, taste the countless specialities of the country in eating with the locals, swim in small hidden creeks....
Nature, culture, leisure , France has so much to offer and I wish to share it with you."

How did you get involved in travel?

"After my first trips abroad I thought that the best thing would be to work in tourism. After my language studies I got a degree in tourism and my first experience was in Sicily for a German tour operator."

Please share a unique travel experience you will never forget.

"I would choose two :
My first trip in Greece, the meeting with this country, its culture and especially its inhabitants !
Swimming with dolphins in Sataya atoll in Egypt.
"

Nathalie is part of the following groups: France Travel Agents
Top itineraries and travel advice
Family itineraries
Road trip itineraries

Recent trip reviews for Nathalie

If it's your first time to Paris, Nathalie will make sure it is perfect!
France | Apr 20 - Apr 26, 2025

Mary Katherine
Mary Katherine F.
Newark, NJ | Reviewed on Apr 29, 2025
We never would have been able to organize and enjoy as many sites on our Paris trip had it not been for Nathalie's expert organization and knowledge of where we needed to stay and how long certain site visits would take. Nathalie set up 4 tour guides for us and also pre arranged tickets for other events we did on our own. The tours that required we go outside the city were arranged so that the guide met us at our hotel and stayed with us through the metro, through the tour and got us back to... Read more

We never would have been able to organize and enjoy as many sites on our Paris trip had it not been for Nathalie's expert organization and knowledge of where we needed to stay and how long certain site visits would take. Nathalie set up 4 tour guides for us and also pre arranged tickets for other events we did on our own. The tours that required we go outside the city were arranged so that the guide met us at our hotel and stayed with us through the metro, through the tour and got us back to the metro. All of the guides, Stephanie for Versailles, Athina for the Louvre, Diane for La Sainte Chapelle and Notre Dame and Diane (a different Diane) for Pere Lachaise Cemetery were excellent. We were able to walk straight into all these sites without waiting (well, we had a snafu with Notre Dame but that is because we chose to visit during Easter break - not Diane's fault at all) and had what had to be some of the most knowledgeable guides possible. No question went unanswered.

Hotel Review
Le Derby Alma
Paris

Excellent location. Quiet, easy to walk to shops and especially restaurants. Metro station is only a block or so away and every Uber/Taxi we took knew exactly where to go. The rooms themselves were very comfortable and the staff was kind and accommodating. We had limited French language abilities and they were well versed in English. Room was replenished and cleaned each day allowing us to come back from busy days and "crash" in luxury!

Authenticity & Character
It was very comfortable for an American. Not much on the "French" style, but that wasn't what we were looking for in our hotel room. We had plenty of that when we went out.
Location
Easy walk to restaurants, shops, the Eiffel Tower and the metro
Staff
Greeted us each time we came and went. Housekeeping was on top of everything.
Cleanliness & Comfort
The rooms were quiet and dark and kept very clean. My only complaint was the open concept shower. I shivered the entire time I showered - I began to dread taking a shower. The amenities are lovely, staff is wonderful, bed was comfortable and the treats in the room were most welcomed. I just don't understand not having a closed shower - they do this often in the US as well thinking it's an impressive design. It's not. We don't have to reinvent the wheel for a shower.
Activity Reviews
Sainte Chapelle and Notre Dame walking tour
Sainte Chapelle and Notre Dame walking tour
Paris

We booked a tour of these two locations, Sainte Chapelle and Notre Dame, so that we could get some history and architecture lessons on the buildings. The tour wound up being an hour long walk around the island, a brief stop in Sainte Chapelle and no tour of Notre Dame. This was our only disappointing experience. The photos of Sainte Chapelle are so breathtaking that visiting this chapel became almost more important to us that Notre Dame. I envisioned a quiet little jewel that we could sit and contemplate the marvels of architecture and artistic talent that contributed to these stunning windows. There is no doubt the windows were stunning, but we did not know that the chapel is not a current functioning religious church. It had no chairs or pews, and was packed with tourists talking loud and doing selfies. It's is also a small chapel so you basically walk in, do a circle and are right back out. When we finished here was when the guide told us that they would not be taking us to Notre Dame because the wait in line was 2 hours. This was somewhat our fault because we assumed we had timed reservations, but we booked for the week after Easter AND the Pope passed away while we were there so timed reservations were cancelled. We would have much rather waited in line to see Notre Dame than spent an hour walking the island. We did get up early the next morning and walked right into Notre Dame on our own.

Quality of Experience
Perhaps a better explanation of expectations. We did not expect to walk for an hour touring the island before attempting to enter either church.
Guides, Drivers and Staff
Diane was a sweetheart and extremely professional and informative, we just did not understand the plan and did not get to see the main thing we came to Paris to see - inside Notre Dame.
Dinner show at the Moulin Rouge
Dinner show at the Moulin Rouge
Paris

This was a blast. Campy, crowded, fun. The food was better than we expected. We should have arrived about 45 minutes before our seating, but we still got a lovely table even arriving 15 minutes before our seating (in fact, we had easy access to the restrooms by being seated further back).

Quality of Experience
Food
Guides, Drivers and Staff
Your private visit of Père Lachaise cemetery
Your private visit of Père Lachaise cemetery
Paris

Pere Lachaise is just an unbelievable spot on this earth. It is arranged like it's own city. There are sunny spots and lots of dark, damp and cozy spots. There is every kind of architecture you can imagine in the family crypts and so many stories that you could spend years here and not know them all. Every little path has something fascinating and historical. It is huge so we recommend a map and a plan. We were fortunate enough to have Diane for a guide. She is passionate about this cemetery and knew where to go, the stories to tell and the nuances to point out.

Quality of Experience
It was a cool, dark day and utterly peaceful. We could have stayed hours and hours.
Guides, Drivers and Staff
Diane is an expert on Pere Lachaise. She made this efficient and interesting.
Transport
Diane met us at our hotel and walked us through the whole metro process. We would have stayed later in the cemetery on our own but we were nervous about getting the right Metro train back so we left with Diane so she could make sure we were getting the correct train.
Versailles Palace & Gardens Private Tour
Versailles Palace & Gardens Private Tour
Paris

Stephanie was our tour guide and she was simply amazing. She met us at our hotel and taught us how to use the train out to Versailles (different than the metro). She was full of information and tricks to get us straight into the palace. Every room she had a story and would take us right to the front so we could get a great view of the room. She set it up so we could stay later, after she left, and still we were comfortable on the train back to the city. We could not have asked for a better guide.

Quality of Experience
We wish we had done the Palace first, then rented the cart for the gardens
Guides, Drivers and Staff
Stephanie, our private tour guide, made this more fun and interesting than we could have imagined.
Transport
Stephanie, our tour guide, handled it all. The train was perfect!
Orsay Museum with audioguide  (tickets only)
Orsay Museum with audioguide (tickets only)
Paris

The museum is not intuitively organized and we wasted a lot of time following the crowd to the "popular" pieces of art that they were all determined to take photos of. That crowd was miserable. Once we figured out the layout we were able to enjoy the museum more. Just be warned, everyone is jammed into the Impressionist area and there are lots of other areas on the first and second floors that hold breathtaking pieces of art that are not jammed packed. We did not get to see all we wanted (we had a lunch reservation) because we wasted time trying to figure out where everything was.

Quality of Experience
Le Louvre Private Tour
Le Louvre Private Tour
Paris

So many reviews complain about the crowds at the Louvre, but because we were not interested in the Mona Lisa, our guide, Athina, was able to take us to works of art and artifacts of history that had, maybe, 3 other people in the room. Athina is an expert on the Louvre and could tell us everything about anything. She was enthusiastic and just as excited to see things the 200th time as we were to see them the first time. She knew the "secret" rooms and paths through the museum and made our experience a lifetime memory.

Quality of Experience
Athina (our guide) made this an amazing, crowd free experience.
Guides, Drivers and Staff
Athina (our guide) could not have made this any better. The experience was WAY over our expectation. Perfect.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Apr 29, 2025

Hello Mary Katherine !
Thank you so much for this review ! It is really important for us.
I am really happy that you enjoyed your Paris stay !
Kind regards to you and Jonathan
Nathalie

A great trip to Paris and area.
France | Oct 17 - Oct 28, 2024

D
Deanna E.
Dallas, TX | Reviewed on Nov 14, 2024
A great trip to Paris and area All of our drivers were excellent! Beautiful, clean vehicles, water provided, etc. Thomas in particular provided some interesting information about Paris upon our arrival. Christian when above and beyond by stopping in our hotel in Paris when we realized we left our passports and wallet. The assistance with making sure we got in the correct trains was very much appreciated. All of the accommodations were in good locations and provided nice breakfasts.... Read more

A great trip to Paris and area

All of our drivers were excellent! Beautiful, clean vehicles, water provided, etc. Thomas in particular provided some interesting information about Paris upon our arrival. Christian when above and beyond by stopping in our hotel in Paris when we realized we left our passports and wallet. The assistance with making sure we got in the correct trains was very much appreciated.

All of the accommodations were in good locations and provided nice breakfasts. When we got stuck in the elevator in Hotel Monsiuer They were very attentive to be sure we were okay. In Hotel Belle Normandy they opened their kitchen early so we could have some breakfast before our departure.

Our food tour in Paris was excellent! Christina, was knowledgeable, intelligent, entertaining and provided such a great variety of experiences and accommodated our preferences! Ending at the little wine spot with our charcuterie was such a lively way to end our tour. She also recommended a place to go to for great views of the city upon the end of our tour.

Our tour of Versailles was very well done. Tobias was also very interesting and informative. We loved the clear explanations of the history and his perspective of the environment etc We had great conversations!

Montmartre & Sacré Coeur Walking Tour -Was a huge disappointment! Florencia, was anything but entertaining or enthusiastic. We left the tour after 20 minutes.

The Juno Beach tour was very good. Guide was knowledgeable of the Winnipeg participation in the war and so much more. He took the group to a great spot for lunch which provided a nice opportunity to chat with fellow guests as well as enjoy some great food. Between the guide and the fellow travellers we went to a couple of great restaurants before leaving the area of Normandy.

Our food tour in Boudreaux was very underwhelming. Astrid was not familiar with the tour for this company, so it felt like we were just wandering. The amount of food was almost non existent. Paying $50 euros extra for the tiny bit our kids had was ridiculous.

So in closing , Natalie was great to work with she tried hard to figure out what we would enjoy. The drivers and travel was super seamless and excellent drivers. The hotels met our expectations of clean, good location, and good breakfasts. The tours really ranged in quality. The combination of both private and group tours was a perfect mix.

Deanna

Activity Reviews
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris
Quality of Experience
Guides, Drivers and Staff
Seine Cruise with Commentary
Seine Cruise with Commentary
Paris

The description of which boat was not made clear. The number of people on the boat was overwhelming, but it was nice to see the city from the water. We were glad we waited for a nicer day. So the flexibility of the tickets was helpful.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Nov 18, 2024

Hi Deanna,
Thank you very much for sharing this very detailed review ! it is always important for us and our partners every where in France to know what was nice and what was less enjoyable.
We are just very surprised about the Bordeaux tour because Astrid is not a beginner...
I note that you enjoyed this trip very much !
Best
Nathalie

Phenomenal trip planning by Nathalie!
France | Sep 15 - Oct 2, 2024

Valerie
Valerie S.
Los Angeles, CA | Reviewed on Oct 06, 2024
Nathalie did a phenomenal job planning our trip and attending to all the details. She was extremely attentive, responsive, knowledgeable, and an absolute joy to work with. (And to meet in person!) Our hotels were comfortable and well-located and met our specifications. The day trips were perfect with well-chosen local guides and a variety of activities. Our drivers were always punctual, pleasant, and communicative. Nathalie did a great job of balancing scheduled activities with free time... Read more

Nathalie did a phenomenal job planning our trip and attending to all the details. She was extremely attentive, responsive, knowledgeable, and an absolute joy to work with. (And to meet in person!)

Our hotels were comfortable and well-located and met our specifications. The day trips were perfect with well-chosen local guides and a variety of activities. Our drivers were always punctual, pleasant, and communicative. Nathalie did a great job of balancing scheduled activities with free time so that we had time to explore on our own and catch our breath when needed. There was not a single glitch which is amazing for a three-week trip!

I highly recommend Nathalie and would use her again in a heartbeat!

Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Oct 08, 2024

Thank you so much ! It is such a pleasure for us all to read that the unique experience we created together was indeed an memorable trip !
It was also a real joy for me to meet you in our Beaujolais !

France 2024
France | Sep 16 - Sep 23, 2024

R
Robin K.
Chanhassen, MN | Reviewed on Sep 30, 2024
Nathalie did a great job planning out our trip. The river cruise our first night in Paris was an exceptional suggestion and the tour guide for the Louvre was amazing. The team was very accommodating as we had to make some very last minute adjustments to the schedule - while we were in France. They happily worked everything out for us. Read more

Nathalie did a great job planning out our trip. The river cruise our first night in Paris was an exceptional suggestion and the tour guide for the Louvre was amazing.

The team was very accommodating as we had to make some very last minute adjustments to the schedule - while we were in France. They happily worked everything out for us.

Hotel Reviews
Hôtel Parc Saint Séverin
Paris

The hotel was clean and the location was great but there are very few amenities and seems to attract older clientele. The rooms and bathrooms are very small.

Authenticity & Character
Location
You could walk to everything!
Staff
Cleanliness & Comfort
Very small rooms and bathrooms.
Aquabella Hotel & Spa
Aix en Provence

This is a great hotel - location is perfect, staff are amazing and it has everything you would need.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Paris Roissy Cdg Airport
Roissy-en-France
Activity Reviews
Nighttime Seine River Cruise with Dining Experience
Nighttime Seine River Cruise with Dining Experience
Paris

This was a great introduction to Paris and was a great event on the first day we arrived in Paris.

Quality of Experience
Food
Guides, Drivers and Staff
Dinner show at the Moulin Rouge
Dinner show at the Moulin Rouge
Paris
Montmartre & Sacré-Coeur walking tour
Montmartre & Sacré-Coeur walking tour
Paris

The guide did not appear all that interested in giving a tour and did not appear to be very knowledgeable which was disappointing. It is such a neat area.

Quality of Experience
Guides, Drivers and Staff
Le Louvre Private Tour
Le Louvre Private Tour
Paris

Victor was amazing. Very passionate about The Louvre and his knowledge was through the roof. Very, very good guide.

Quality of Experience
Guides, Drivers and Staff
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris
Quality of Experience
Guides, Drivers and Staff
Wine tour in Cezanne countryside
Wine tour in Cezanne countryside
Aix-en-Provence

Our guide was very good. She really knew the area and understood vineyards and winemaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Oct 10, 2024

Thank you very much Robin for sharing these informations with us.
We are always happy to read that you had a great time with our trustful partners and it also helps to improve if there has been a wrong note.

Excellent Arrangements
France | Aug 19 - Aug 25, 2024

J
Jeff W.
Nashville, TN | Reviewed on Aug 26, 2024
All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite... Read more

All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite tall so it was not well lit in this “courtyard.”The room was dark and actually sort of depressing. I inquired about an upgrade with a view outside but they were fully booked. The staff and breakfast were very nice though. My wife and I were impressed with the arrangements made by Kimkim and will definitely use your service again.

Hotel Reviews
Hotel Le Lion d'Or et restaurant la Table du Lion
Bayeux

Very nice hotel and staff in a great location.

Authenticity & Character
Lovely hotel.
Location
Right in town near everything.
Staff
Very nice staff.
Cleanliness & Comfort
Very clean and comfortable.
Hotel Bayard Bellecour 3*
Lyon

Nice hotel in an excellent location. Make sure you request a room with a view. Do not get a “courtyard view” room.

Authenticity & Character
Beautiful old building.
Location
Great location.
Staff
Very nice people.
Cleanliness & Comfort
Very clean in an old building with a lot of character.
Activity Reviews
Mont-Saint-Michel day Tour
Mont-Saint-Michel day Tour
France

A fun trip we took with one other couple.

Quality of Experience
Everything was first class.
Guides, Drivers and Staff
Nice, knowledgeable guide.
Transport
Clean and new.
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

Wonderful tour.

Quality of Experience
Well thought out by the tour operator.
Guides, Drivers and Staff
Ellen was our guide and she was amazing. So friendly and knowledgeable. Excellent.
Transport
Clean and new looking vehicle. Ellen was a very good driver.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 30, 2024

Hello Jeff,
I am happy to read that your trip went well and you were in good hands during your visits !!
Sorry about the room in Lyon but I am sure that it did not spoil your stay in Lyon !
I would be thrilled to be your travel advisor again next time you come to France !
Best
Nathalie

Aix-en-Provence and Nice for 3 Generations
France | Jun 24 - Jul 1, 2024

Abigail
Abigail V.
Richmond, CA | Reviewed on Jul 23, 2024
Nathalie worked closely with us to plan the perfect Provence trip for our three generations! The day trips with A la Française were wonderful. Remy was a wonderful guide for the Aix-en-Provence Historical and Gourmet walking tour...informative and good pace. We LOVED the morning lavender fields tour, also with A la Française. Stunning photo opportunities. The Villages and Markets of the Luberon, also with A la Française, was also enjoyable, although maybe a bit too long? Or, maybe the... Read more

Nathalie worked closely with us to plan the perfect Provence trip for our three generations! The day trips with A la Française were wonderful. Remy was a wonderful guide for the Aix-en-Provence Historical and Gourmet walking tour...informative and good pace. We LOVED the morning lavender fields tour, also with A la Française. Stunning photo opportunities. The Villages and Markets of the Luberon, also with A la Française, was also enjoyable, although maybe a bit too long? Or, maybe the heat just made us cranky by the end of the long day? Boutique Hotel Cezanne was clean, comfortable and well-located. Breakfast was excellent. Aix-en-Provence is a special, special city.
The train from Aix-en-Provence to Marseille to Nice was a bit of a nightmare, although we maybe should have assumed that it would be during the height of the summer season. We had great difficulty finding seats on the second leg of the train trip, but eventually managed to find three seats in three different train cars, just hoping that we all knew when to disembark.
Nice is bustling compared to the laid back vibe of Aix. Our hotel, La Villa Nice Promenade, was also clean, comfortable and well-located. Breakfast was tasty. Our first day trip was a private tour with Liven Up to Grasse, Tourrettes-sur-Loup, and St. Paul de Vence. The Fragonard perfume factory in Grasse is a must. Great, informative factory tour with shopping at the end! Beautiful city...wish we could have spent more time exploring. Tourrettes-sur-Loup was as lovely as we had remembered, although our stop was short here as well. St. Paul de Vence was as picturesque as we had remembered. We loved wandering along the alleys; however, the crowds made it less charming. It seems as though this is now a much more popular destination than it was in 1997! Our city tour of Nice with Michel (Liven Up) was special as he was born and raised in Nice! Our tour was fast-paced, but packed with special lookouts, sweet anecdotes from his childhood, and of course, the main attractions of the city. I wish we had scheduled a few more days in Nice!
Overall, we ALL truly enjoyed the trip...not an easy feat to please an 18, 48 and 78 year old with the same itinerary!
Merci Beaucoup, Nathalie!

Hotel Reviews
Boutique Hotel Cezanne
Aix-en-Provence

Clean, comfortable and well-located. Helpful staff and excellent breakfast offering.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Villa Nice Promenade
Nice

Well-located. Good breakfast. Clean and comfortable room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Jul 23, 2024

Hello Abigail,

Thank you so much for this review, I am really happy to read that you enjoyed this trip all together !
All the best,
Nathalie

In dinard the hotel had zero parking we usual...
France | Jun 17 - Jun 28, 2024

K
Keith K.
Dallas, TX | Reviewed on Jul 01, 2024

In dinard the hotel had zero parking we usually parked about 6 or 7 blocks away. The guides were awesome.
People need to be aware very little cell service. Makes it difficult to use google maps to travel. communication was nice most new a little English. A list of nice restaurants in areas where we are staying with the times they are open would be great. a lot are closed midday and during the week. Really loved your choices of places to see!

Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Jul 04, 2024

Thank you for this brief review .
I was very surprised to read that Royal Emeraude Hotel in Dinard has no parking because they do have their own private parking ! ( May be with a limited capacity ?)
We had sent you Apps to help you finding restaurants every where.

The most important is that you had a wonderful trip and "awesome guides".
Thank you for choosing us !
All the best
Nathalie

Great family trip to Paris
France | Jan 2 - Jan 9, 2024

E
Ellen K.
Haverhill, MA | Reviewed on Jan 19, 2024
While they were all good, our tour guides for the marais and the Louvre were exceptional. The cooking class in the chef’s kitchen was also a highlight. The wine tasting was more a history with nice wine and cheese but an interesting evening (next time I would go to a vineyard instead). All in all a great trip. Read more

While they were all good, our tour guides for the marais and the Louvre were exceptional. The cooking class in the chef’s kitchen was also a highlight. The wine tasting was more a history with nice wine and cheese but an interesting evening (next time I would go to a vineyard instead). All in all a great trip.

Hotel Review
Hôtel du Rond-point des Champs-Élysées - Esprit de France
Paris

The hotel staff was great. They had hot water issues that required us to move but the hotel made sure we were taken care of and absolutely did their best by us. Great hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Jan 31, 2024

Dear Ellen,

Thank you so much for sharing your feedback on the hotel and tours you've experienced during your trip to beautiful France! Your comments are very important to us as they help to control, maintain, and improve the quality of our services and those of our local partners.
Sorry again for this "hot water issue" but I understood that you truly appreciated your Paris experience !
Hope to meet you again on Kim Kim !
All the best,
Nathalie

Wonderful Trip to France
France | Sep 12 - Sep 21, 2023

Bill
Bill H.
Mequon, WI | Reviewed on Sep 22, 2023
Our trip to France was wonderful. Our kimkim specialist Nathalie spent the time to understand our interests provided a great itinerary that met or exceeded our travel wishes. The only problem we encountered was with our first hotel. The room was dirty and had a smell. We requested another room which was slightly better, but still not adequate. We contacted Nathalie and she found us another, much better, hotel that we took the following night. The other hotels throughout the trip were... Read more

Our trip to France was wonderful. Our kimkim specialist Nathalie spent the time to understand our interests provided a great itinerary that met or exceeded our travel wishes. The only problem we encountered was with our first hotel. The room was dirty and had a smell. We requested another room which was slightly better, but still not adequate. We contacted Nathalie and she found us another, much better, hotel that we took the following night. The other hotels throughout the trip were very nice. The car transfers throughout the trip were punctual and comfortable. The tours and tour guides were especially good. We even emailed each of the tour companies in Bayeux, Saint Málo and Paris with positive feedback about the knowledge and passion of their tour guides.

The hotel problem at the beginning had the potential of spoiling the rest of the trip. But Nathalie’s quick response to find another hotel and her willingness to work to get a refund eased our minds and allowed us to enjoy our time in France.

Hotel Reviews
Hôtel A la Villa des Artistes
Paris

A quiet, comfortable room with a friendly staff in the heart of Paris. Room was a little small, but not a problem for us. We would recommend it.

Le Bayeux
Bayeux

The first room we got was dirty, there was mold in the bathroom and had a smell. They gave us a new room, which had teh same issues as the first room. We moved to a new hotel.

Authenticity & Character
Location
Close to all that is in Bayeux.
Staff
Very accomodating, friendly and understood our concerns about the rooms.
Cleanliness & Comfort
Hotel needs to be updated.
La Maison des Armateurs 4*
Saint Malo

Hotel is located within the walled city. It is very close to attractions, restaurants and shops. Our room was clean and comfortable. Our room overlooked the street. We kept the windows open so it was noisy at night. However, with the windows shut and AC on, noise is not a problem. Breakfast is good, plenty of choices. Staff was friendly.

Activity Reviews
Eiffel Tower skip the line summit tour (small group/2h)
Eiffel Tower skip the line summit tour (small group/2h)
Paris

Skipped it. Too many people.

Paris to Bayeux - Discover Giverny along the way
Paris to Bayeux - Discover Giverny along the way
France

Beautiful stop on our way from Paris to Normandy. Two hours was enough for us to experience the beautiful gardens and home of Claude Monet.

Quality of Experience
Guides, Drivers and Staff
Christophe was punctual, helpful and a good driver.
Transport
Having a driver made the trip more relaxing.
Mont-Saint-Michel day Tour
Mont-Saint-Michel day Tour
France

We are glad we had a tour guide for this experience as opposed to just going there on our own. Our guide was very knowledgeable about all aspects of the Abbey (including when the best time to eat was in order to avoid crowds).

Quality of Experience
Guides, Drivers and Staff
Manon was fabulous!!
Transport
Clean, comfortable van.
Half-day private tour Dinan and St-Suliac
Half-day private tour Dinan and St-Suliac
France

This was one of the favorite tours of our visit to France. Once again, Marc knows the area very well and did an excellent job of explaining the history of the area as well as explaining about French culture today.

Quality of Experience
Guides, Drivers and Staff
Transport
Saint Germain des Prés Food Tour
Saint Germain des Prés Food Tour
Paris

This would be a must-do tour in Paris. We had a great time with Matthias touring the neighborhood of Saint Germain and sampling the charcuterie, baguettes, cheeses and especially the chocolates, wine, choux a la creme and the patisserie! A very memorable tour!

Quality of Experience
Guides, Drivers and Staff
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

Having a tour guide to see the landing sights should really be considered required. We learned so much and saw many sights that I am sure we would have missed had we done the tour on our own. Our tour guide, Victor, was friendly and knowledgeable. The travel was comfortable.

Quality of Experience
Guides, Drivers and Staff
Victor was knowledgeable about the history of DDay.
Transport
Comfortable van. Victor was a good driver.
Two walking tours on the Emerault Coast:  Saint Malo and Cancale (total 3.5-hours)
Two walking tours on the Emerault Coast: Saint Malo and Cancale (total 3.5-hours)
France

Marc the tour guide was wonderful. Since he is from Brittany he knows the area well. The Emerault Coast is spectacular! Cancale is a beautiful city and a must see if you are in to oysters. Had a wonderful time!

Quality of Experience
Guides, Drivers and Staff
Marc knew a lot about the area. It was fascinating to hear the history of the region.
Transport
Clean, comfortable transport.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Oct 02, 2023

Dear Bill,

Thank you for sharing this review ! In spite of this " Le Bayeux" issue, you went back with an unforgettable memory of your trip in France and that is exactly what we want !
Hope to see you again on Kim Kim and be your travel advisor again !
Nathalie

Family trip to Paris, Normandy and St. Malo
France | Aug 12 - Aug 19, 2023

Kelly
Kelly L.
Bloomfield, CT | Reviewed on Aug 20, 2023
The cheese tasting was excellent- a highlight of the Paris trip. So much care effort and knowledge went into that evening.
The bike tour was really fun and well-planned out. The bikes worked well. However, our tour guide was not Parisian or even French and her knowledge of history was a lacking (also negative, snarky). We enjoyed seeing the sights but her commentary was a bit superficial and geared toward a younger age group.
Our hotel in Paris (Novotel Les Halles) had a very...
Read more

The cheese tasting was excellent- a highlight of the Paris trip. So much care effort and knowledge went into that evening.
The bike tour was really fun and well-planned out. The bikes worked well. However, our tour guide was not Parisian or even French and her knowledge of history was a lacking (also negative, snarky). We enjoyed seeing the sights but her commentary was a bit superficial and geared toward a younger age group.
Our hotel in Paris (Novotel Les Halles) had a very convenient location and a nice breakfast each morning. Also a pretty interior courtyard. Our kid's room had a clogged shower drain that overflowed, and the A/C was not great.
In Normandy, the Hotel Bayeux was too rustic. We stayed in MAISON BLUE, #17, and it was awkward, uncomfortable, old and just odd. While the ability to stay in one apartment as a family, this was a bit too rustic for our tastes, especially the bathrooms, with cracked floors and tiny toilets without sinks nearby. The breakfast was fine.
The D-Day beaches tour was very thorough, and and the day by visiting the US cemetery at 5 pm for Taps was very moving. Our guide was very knowledgeable.
Clare Collins, our tour guide for Mont St. Michel, was excellent: extremely professional, efficient, and also possessing an amazing depth of knowledge of the historical site. We loved her enthusiasm.
Finally, Hotel L' Addresse, our accommodations in St. Malo, were quite nice, and more typical of what were were expecting. There was terrace and balcony off each room. There was a nice breakfast each day.. It was reasonably close to the walled city and close to beach stairs- a plus. The staff was extremely helpful and offered to be proactive with recommendations and with communication about our daughter's left-behind passport and medications. They also packed a to-go breakfast for us the morning of our departure.
Unfortunately, one of us seems to have developed a case of scabies from that hotel suggesting they may need some new bedding!
Adil, our St. Malo tour guide, was also very professional and knowledgeable. We were grateful for all of the time he spent with us and his driving us from Bayeux to Mont St. Michel and on to St. Malo.
Our driver back to Paris was very efficient and professional and made sure we linked up with the courier for the missing passport.
Nathalie, thank you for helping plan this trip for us. Thanks for helping retrieve the missing items left behind at the hotel in Paris, we are extremely grateful for that. It would have been so difficult without your help. We all will have wonderful memories of our trip to France in 2023.

Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 21, 2023
Dear Kelly, Thank you so much for sharing your feedback on the hotels and places you've experienced during your trip to France! Your comments are very important to us as they help to control, maintain, and improve the quality of our services and those of our local partners.
You had some " adventures" concerning accomodations, sorry for Bayeux, I knew that it was not luxury but I thought it would be great to have you all in this private house.
I am glad to read that all our service...
Read more

Dear Kelly,

Thank you so much for sharing your feedback on the hotels and places you've experienced during your trip to France! Your comments are very important to us as they help to control, maintain, and improve the quality of our services and those of our local partners.
You had some " adventures" concerning accomodations, sorry for Bayeux, I knew that it was not luxury but I thought it would be great to have you all in this private house.
I am glad to read that all our service providers ( guides, drivers etc...) were up to the task as usual !! And the most important is that you went back home with lots of great memories!
As for me, I am happy to be there to create a beautiful journey for you but also when you needed my help.
Thanks again for your trust in Kim Kim and in our team !