Nathalie Durand

We appreciated that KimKim booked our train tickets, half-fare Swiss Passes, and hotels, and suggested excellent places to visit: Lucerne, Mt. Pilatus, Interlaken, Jungfrau, Geneva, Zermatt, Zurich, the Matterhorn, a farm and cheese tour in Lucerne (exceptional), a tour to a gorge and waterfall from Interlaken, and a tour to Rhine Falls & Stein am Rhein from Zurich.
We did have a couple of problems, though. Unfortunately, we missed our train after we landed at the airport from New York to Zurich because our flight had been delayed. We should have had a flexible train ticket, so that we could have taken any train, but instead had a ticket that was for a specific one. We ended up having to buy train tickets ourselves, even though we had already paid for the ones that had been booked for us.
In addition, the tour that we were booked on to visit Gruyere ended up being very unpleasant because the description of the tour that was presented to us and the actual tour were very different. I don't think much care was taken for our comfort or expectations in that instance. For those reasons, I can only give a so-so rating for the planning of our trip.

Hotel Reviews

Hotel Adler Zürich

Zürich

Beautiful hotel in a great neighborhood. Transportation was very nearby, so it was easy to go anywhere we wanted.

Authenticity & Character

Beautifully designed hotel with lovely murals on the walls

Location

Niederdorf neighborhood, full of interesting shops and restaurants.

Staff

Staff was very helpful and friendly

Cleanliness & Comfort

Bellerive Zermatt

Zermatt

This was a beautiful hotel in a convenient area. Zermatt is small, so it was easy to get anywhere. We enjoyed sitting on the terrace outside the room.

Authenticity & Character

Beautifully designed.

Location

Very easy to walk everywhere

Staff

Great, helpful staff. One of the staff members steered us to a beautiful scenic walk from the Furi cable car stop.

Cleanliness & Comfort

Jade

Geneva

The room was small, there was no air-conditioning, the bathroom was small and I needed a step-stool to get into the bathtub/shower. The breakfast was only OK, but there was a nice garden that you could sit in to eat it.

Authenticity & Character

Location

It was in an interesting neighborhood, with lots of ethnic food, which we did take advantage of. It was a long walk to the "old town" neighborhood.

Staff

Extremely helpful and friendly staff.

Cleanliness & Comfort

Metropole Hotel Interlaken

Interlaken

The hotel was nice, but there was no air-conditioning, which made it uncomfortable in the 90 degree temperature.

Authenticity & Character

It was a high rise, right across from a big meadow where para-gliders land. We had a terrace where we could sit and enjoy watching them coming from high up and land softly in the meadow. We also had a beautiful view of Jungfrau from the terrace.

Location

It was on the main street so it was easy to walk to wherever you wanted to go. There was also a free bus system that you could use if you didn't want to walk

Staff

Very helpful - explained how to get places and how to use the bus system.

Cleanliness & Comfort

Ameron Luzern Hotel Flora

Luzern

Beautiful hotel, exceptional staff, comfortable air-conditioned room, really good breakfast, very well-located - walkable to everything.

Authenticity & Character

Very beautiful hotel

Location

It is very close to the bridge that takes you to the "old town" area. Lots of good restaurants nearby. Close to the train station, bus station and port area.

Staff

They we’re friendly and extremely helpful

Cleanliness & Comfort

Activity Reviews

Welcome to Geneva!

Geneva

Geneva is a beautiful city and well worth visiting.

Quality of Experience

Transport

the tram system is easy to use

Chocolate and cheese tour in Gruyere!

Geneva

We enjoyed the tours of the chocolate and cheese factories, but the village of Gruyere is very touristy. There's castle worth visiting, but the rest of the village is restaurants and tourist shops.

Quality of Experience

There should be separate trips for people who just want to go to the chocolate and cheese factories and not go on the train ride.

Guides, Drivers and Staff

We were on the bus from 3 :00- 6:25 before we returned to Geneva. We had no restroom available to us during that time

Transport

There should be a different tour for people who are not taking the train ride.

Rhine Falls & Stein am Rhein medieval village (Shared Group Tour)

Switzerland

The falls are touristy, but very worth visiting. We enjoyed the walk to and from the falls. Then we went to a very charming old village called Stein am Rhein. Definitely, unique.

Quality of Experience

Guides, Drivers and Staff

Our guide was very informative and you could tell that he enjoyed telling us about the town we visited.

Transport

comfortable bus

Lake, gorge & waterfall tour around Interlaken!

Switzerland

We went to the quaint village of Brienz, went to a gorge with a waterfall and near a historic hotel which we visited, then to Lake Thun where we went on a walk along the lake.

Quality of Experience

Guides, Drivers and Staff

Transport

Lucerne small group Farms Tour & Cheese Tasting

Lucerne

Our guide was fantastic. She took us up a funicular to an area of outside of Lucerne with dairy farms and beautiful scenery. We went on a walk through the area and stopped in some farms where we interacted with cows and ate some fresh cheese. Highly recommended.

Quality of Experience

Our guide was full of information and was fun to talk to. She led us on a walk through a beautiful area that we wouldn't have found on our own

Guides, Drivers and Staff

Highly recommend this tour. Our guide was terrific.

Transport

We went on a bus, up a funicular and came down on a very unique elevator from the top of a mountain.

This is the second time I've used kimkim for international travel and they did not disappoint! Nathalie was very understanding and created the perfect itinerary for our girl's trip to Switzerland. She was even able to accommodate me when I added my son and his girlfriend to a portion of our trip. We visited Geneva, Lausanne, Interlaken & Zurich and each place had it's own beauty and charm. Switzerland is a beautiful country and all of our tours were fabulous. They included city tours, a wine tour, and one rainy day in Interlaken, our guide improvised and showed us some great places that were different from what we expected. All of the hotels were also wonderful and at the Victoria Jungfrau in Interlaken, they gave us connecting rooms so we could all hang out together at the end of each day. Kimkim also provided all of our transfers to and from each hotel so we didn't have to worry about finding our own way. They provide truly exceptional service and I will definitely be using them again!

Activity Reviews

Zurich sunset tour and Cheese Fondue

Zürich

Quality of Experience

Guides, Drivers and Staff

Transport

Bern - Swiss Capital & Countryside!

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Grindelwald, Lauterbrunnen & Mürren tour

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Food and Culture Tour in Interlaken!

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Local wine tasting session in Montreux / Lavaux!

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Private Tour of Geneva: Unveiling the Charms of Switzerland's Cultural Hub

Geneva

Quality of Experience

Guides, Drivers and Staff

Transport

The whole process, from planning to the actual trip, was seamless. Nathalie was thorough and answered all of my questions along the way. Our tour guides were excellent. Really happy with how everything came together.

Hotel Reviews

Hotel Steffani

St. Moritz

A solid 4-star option in St. Moritz. The hotel is conveniently located near shopping and a grocery store. Breakfast is good and the staff is genuinely friendly. One unexpected perk — a free gym, which is rare for 4-star hotels in Switzerland. The rooms are modern and well renovated. One thing to be aware of: the building is older, and the hallways have quite a few steps up and down, so it may not be the best choice for those with accessibility needs.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

LUGANODANTE - We like you

Lugano

This hotel checks every box. The location is fantastic — right in the center of town with a tram stop just outside the door that takes you directly to the train station. Everything is within walking distance. The hotel itself feels brand new, and the free breakfast is outstanding. Best spread we've seen. Highly recommend.

Authenticity & Character

Location

It's right at the center of town, within walking distance to shopping and sightseeing.

Staff

Cleanliness & Comfort

Activity Review

Zurich sunset tour and Cheese Fondue

Zürich

Our tour guide Alan was friendly, knowledgeable, and full of fun facts about Switzerland. The tour included a stop at the Lindt chocolate factory followed by dinner on top of a mountain with a stunning view of Zurich. A great combination. My teenage son, who is generally hard to impress, genuinely enjoyed it — which says a lot. Would recommend this tour to anyone visiting Zurich.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything went so well. The hotels were great, and our tours were very good (even Mont St Michel in a downpour.)
Our first guide, Agate was wonderful for our chateau tours in Amboise. We rented bikes but never used the bikes bc it was raining. Amboise was really beautiful. Hotel Le Manoir St Thomas was very comfortable and a nice blend of modern with a nod to the history of the area. There was a food truck for snacks, lunch and the like but we went out to dinner most nights in the town. Che Bruno was a huge favorite. L'Arpents also.
All the Paris tours were great but of course, very crowded so slow going. The Louvre was a really crowded so we didn't see as much as planned but we loved what we did see. Stephanie was an exceptional guide for the Louvre, Notre Dame Cathedral and Sainte Chapelle. The Hotel Verneuil was really nice . The rooms are small but so comfortable and clean. The location was perfect. The Eiffel Tower at night was a definite highlight.
The food tour of the Marais district was fun. I don't remember the guides name. It was hard name to remember bc it was unusual - Mairiaty - or something like that. She took us to the market and various pastry and chocolate shops.
Our favorite restaurant in that area was Cinq Mars just down the street from Hotel Verneuil on rue Verneuil. It was so good. I had the best omelette that has now ruined me for any omelettes moving forward. We also had their fish and chocolate mousse - both so good. We walked over to the Rodin Museum. Not crowded and a small museum but packed with wonderful Rodin works including The Thinker. The gardens were beautiful.
We are so glad we stopped in Giverney - it was one of our favorites. It was really interesting to see Monet's house and gardens and then visit the musse d Orsay and see so many of his paintings back in Paris later on.
David was our guide for DDay and did an awesome job. We started with the German cemetery and ended with Omaha Beach. It was a beautiful day. We were able to be at the American cemetery for Taps at 4pm. It was very moving. Our hotel was one of our favorites - Hotel Belle Normandy. The people were so friendly and the setting was beautiful. The town was interesting. A lot of Americans and Brits. Finding a restaurant was more difficult so call ahead before your trip.
Our Mont Sainte Michel day was a downpour but we made it through and it was fascinating. Oliver was very good and getting us through the crowd and seeing all the high points without getting drenched. His knowledge of the area and the history of France and WW1 was really interesting . His stories and facts kept us entertained on our walking.
We loved walking around San Malo. What a beautiful town. The Golden Tulip Grand Be was a nice hotel with lots of amenities. They had a spa and workout room and a sauna. We only used the sauna one day but it was appreciated after I swam in Bon-Secours Beach saltwater pool which was quite cold. The locals were swimming so I ventured in. Walking the ramparts was okay but too windy to enjoy thoroughly. I would imagine in nicer weather, it would be a beautiful walk. The food was amazing. We ate at two restaurants - L'armateur and L'Atelire. Both really good.
Our last afternoon in Paris, we went to the Musee' dOrsay and dinner at le-Coup-Chou near our hotel, Hotel Jardin du Cluny. Musee d'Orsay was packed which we expected bc it was a free Sunday but we are very glad we made the effort. Both the hotel and the restaurant did not disappoint.
Nathalie was very helpful with the planning of our trip. We made changes and tweaks and she accomodated easily. During our trip she was able to help out when we needed to add my neice very last minute to the tours in Paris. She was just what we needed for planning and implementing this trip. She thought of everything . We are grateful to her for a wonderful trip.

Sue and Bill

Nathalie planned a flawless and thoughtful trip to France for us. It was so lovely and memorable! Just absolutely PERFECT. This was our third wonderful KimKim trip and we are so grateful for this service. Nathalie paired us with amazing tour guides and didn’t miss a beat with transportation or tickets. We had everything we needed and more the whole time. Our favorite hotel was Hotel Tardif in Bayeaux. I will mentally transport myself back as much as possible. One of the nicest places with the most helpful people. Our tour guides were so knowledgeable and phenomenal- Raphaelle, Mathias, Emma, and Gwen. The experiences were well tailored and personalized to our tastes!

Wonderful 1 month in France

Hotels were great, almost all guide were excellent, train connections all great except when the rails were covered with a landslide after a huge rainstorm. Nathalie called to let us know she was making alternate plans for us before we even knew there was a problem. Speaking better than normal French certainly helped, but everyone was very welcoming and gracious. Some minor things for the future: if you are leaving the hotel super early, don't include breakfast in the room charge, when staying in 2 different hotels in Paris the driver went to the first one instead when taking us to the train, the guide in the Camargue spoke almost no English which frustrated my wife (we didn't know it was French Mother's Day so the regular guide was not available). Some unforgettable experiences like the huge hail storm while with our private guide in the Louvre and while driving through the towns and mountains around Carcassonne we picked up a monk walking alone by the road who then gave us a private tour of the abbey.

Some parts of our trip were above and beyond our expectations. Our 5-night stay in Amboise was very charming and lovely - however it was a one mile walk to ANYTHING, including restaurants and tour meeting points. From speaking to our specialist, I assumed that our tour group would pick us up and drop us off at our hotel - not so. Also, I told the specialist how much I disliked crowds, and our trip to Monet's garden was on a 100 person double decker bus, and into a tremendously crowded area, where it was difficult to enjoy the garden.

It was amazing to get to do our 11 day trip to France and not worry about booking anything but dinner! And even then, the KimKim team helped us by calling restaurants we couldn’t book online and speaking to them in French to make our reservation.

Our bike tour in Versailles with Aurora was amazing, she was an amazing guide! Our other favorite part was the fondue dinner and lake cruise in Annecy with Paul. He had fantastic service, was very personable, and taught us a lot of interesting history about the area.

Hotel Reviews

Hôtel A La Villa des Artistes

Paris

Room was very small and cramped, there was not even enough space to lay out our small carry-on bags. The bathroom shower had tile pieces that were rusted and the hardware had fallen off. We also couldn’t get the room to cool down, but luckily it was nice outside so we slept with our windows open. The highlight was the courtyard.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Splendid Hotel Lac d'Annecy - Handwritten Collection

Annecy

Authenticity & Character

Location

Right in the middle of everything! So easy to walk around town.

Staff

Cleanliness & Comfort

Le Domaine de Bayeux

Bayeux

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Bourdonnais - Tour Eiffel

Paris

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private cruise & Cheese Fondue on Annecy Lake

Annecy

If you have the chance to do this, DO IT. The lake is gorgeous, but there is so much more than meets the eye from the shore of Annecy. This was a highlight of our trip! The fondue dinner was fresh and delicious, and our guide provided wine and blankets (we went in May and it got a little chilly).

Quality of Experience

Guides, Drivers and Staff

Paul was an amazing guide! So knowledgeable about all the houses and properties around the lake. He did an amazing job!

Transport

Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites

Bayeux

It was a long day but a good one. Definitely wear good shoes and layers (it was windy and 49 degrees the day we went). Our guide gave us the perfect amount of time at each location and the flow of the tour itself was very intuitive. Overall, it was memorable and very moving.

Quality of Experience

Guides, Drivers and Staff

Transport

Versailles : Food & Palace Bike Tour - Full Day

France

Loved the bike ride! Such an amazing way to see Versailles. Our favorite part was shopping in the local market and then having our picnic at the lake. It will be a highlight of the trip, for sure! And our guide, Aurora, was Amazing!

Quality of Experience

Guides, Drivers and Staff

Aurora was amazing! Her English was great and she told us so many interesting things about the history.

Transport

Haut Marais & Canal St Martin Food Tour

Paris

It was a very insightful tour, although it was a bit more like a history tour with food as an accent, verses the other way around. Our guide was very knowledgeable and kind.

Quality of Experience

I wish it had been two hours or in a more condensed area. It was a lot of walking and most of the food was dessert, which was a lot of sweets in a short amount of time. I wish there had been more savory food included as well.

Guides, Drivers and Staff

Le Louvre Private Tour

Paris

It was a great learning experience, but I probably would have done a shorter tour because it was so busy.

Quality of Experience

Guides, Drivers and Staff

Montmartre & Sacré-Coeur walking tour

Paris

Quality of Experience

Guides, Drivers and Staff

Discover Giverny along the way

France

Highlight of the trip! It’s a must to if you are in the area in April or May.

Quality of Experience

Guides, Drivers and Staff

Transport