Stephen Molloy

Hey Doug (and Peter)

Thank you so much for your incredibly kind words. I’m absolutely thrilled to hear how well everything came together for you both—it was a real privilege to help bring your long-held dream of visiting Orkney, Skye, and Iona to life.

It’s great to know that the travel experience—from ferries and flights to hotels and car hire—allowed you to mostly focus on what really mattered: exploring the incredible wildlife, landscapes, and archaeological treasures of Scotland. I’m so pleased you enjoyed highlights like the sea tour with Jimmy in Orkney, the peaceful charm of Iona, and the elegance of the Tarbet Hotel on Loch Lomond.

Thank you again for entrusting me/us with such a meaningful journey. I hope we’ll have the chance to work together again on your next adventure.

Warmest regards,
Stephen
HIGH POINT HOLIDAYS

Hi Chad,

Thank you for your wonderful review! We're thrilled that you had such an outstanding trip, from Edinburgh’s history with Gareth to the stunning hikes in Glencoe and Skye. It’s great to hear that Wedgewood’s tasting menu and the Mary King’s Close tour were highlights as well!

We do appreciate your understanding about the holiday season—while we do our best to organize everything, some hotels operate with a lighter service during that time. We're sorry that the Glencoe Inn had only the bistro menu available during your stay.

Thanks again for your thoughtful feedback, and we hope to welcome you back to Scotland in the future!

Best,
Stephen and the team at High Point Holidays

Dear Karrie

Thank you for taking the time to write the review. I LOVE that you thought the guides were great, and the hotels were special. I especially love that you name-dropped the ones you adored: Bannockburn, Druid House, Craigellachie, but also the guides that you didn't mention by name, in Ireland, and in the Highlands.

To your point about the pace of the trip, I am sorry to have heard just now that you didn't arrive as early as you had desired. I do recall the day planning as being tight, and for that I apologise if it all became too overly ambitious. I do remember though, that the addition of Grantown on Spey, for example, was at your last-minute request. Any rate, it is a relief for me to read that the guide we chose for you managed to sort all of this out. To avoid this concerning future travelers we will take note - to add more free-time in each day!

Lastly, when it comes to the delayed driver at the very beginning of the trip, I believe that was because you had requested a size increase to accommodate excessive luggage. Do you remember? This vehicle was changed overnight and the driver was, as a result, late. This is how I understand the situation.

Thank you again for the detailed trip notes, I am very appreciative of the detail and also your overall comments - we do listen, and we do implement changes based on feedback - and that is why I say THANK YOU! All the best, Stephen Molloy - High Point Holidays

Dear Robert

Thank you for this glowing 5-star review. We are a team who really love detailed feedback (I love when you name drop first names of guides!) so we can hear that we are on the right course. We will be happy to help out again in Scotland, should your next trip come back on the radar!

Thank you for choosing us as your trusted tour operator in the UK and Europe. It's a pleasure to do this job :)

Sincerely,
Stephen Molloy

Hi Carol,

Thank you for sharing your feedback about your recent trip. We appreciate your kind words about our guides and drivers, and we’re delighted to hear they contributed positively to your experience in Scotland and Ireland.

We apologize for the scheduling issues with the car pickup and the tea. We understand that it was disappointing for some group members to miss out on the tea experience. What a shame! Your feedback on the tea being a bit stuffy and not feeling very Scottish is valuable, and we will take it into account for future planning to ensure a more authentic and enjoyable experience for all.

We also acknowledge the tight schedule for the car return and will strive to allow more time for such activities in the future to avoid any inconvenience.

Regarding the Cliffs of Moher by boat, we regret that you were sick on this journey, but to get so close and to not visit would have been a shame. I will consider other ways to visit for future guests, such as walking along the top of the cliffs. We will review these elements and consider alternatives to enhance the overall enjoyment for our guests....

We are pleased to hear that you enjoyed Arran Island and especially the Irish house party. It’s wonderful that these were highlights of your trip.

We are grateful for your constructive feedback and are glad that overall, you found the trip well organized and appreciated our efforts to cater to your group's varied wishes.

Thank you once again for your insights and for choosing us for your trip Carol. We hope to have the opportunity to welcome you back in the future and provide an even better adventure.

Warm regards to Larry as well please,
Stephen

Dear Margaret,

Thank you for taking the time to share your feedback about your recent trip to the low countries and the UK. We genuinely appreciate your insights and are always looking to improve our services to 5-star. I mean that!

We regret that there were a few missteps that impacted your experience, and we will be addressing the issues you mentioned. Regarding the ABBA Experience tickets, we apologize for any confusion caused by the standing tickets. We understand how this oversight affected your enjoyment of the performance and will ensure our ticket descriptions are clearer in the future.

We have refunded the difference in coach to 1st, that has just been approved and sent through to Phil. We fully refunded the tea, as well, so I hope you appreciated that.

Despite these concerns, we are thrilled to hear that you enjoyed many aspects of your trip. I am happy to hear that your visits to the Van Gogh Museum and Rijksmuseum provided rich cultural experiences, while the private afternoon canal tour with a local guide offered a unique perspective of Amsterdam.

We are glad that the Dutch countryside tour, including the windmills, and Anne Frank's House, were some highlights. The Craft Brewery Tour was apparently well liked.

I understand you loved your private guide in Bruges, if my sources are correct. I hope you enjoyed the George Inn in Lacock, I have heard that you all did.

Thank you once again for your valuable feedback. We are committed to enhancing our services and ensuring that your future travels are nothing short of exceptional. I appreciate your notes, and that you took the time.

Warm regards, and thanks for choosing us,
Stephen

Dear Nina & Colten,

Thank you for taking the time to share your experience. We are, actually, delighted to hear that you had a great time exploring Scotland, and thank you for saying that in your feedback review. It truly is a beautiful and captivating country, and we're glad we could be a part of your journey.

Obviously, though you are disappointed about the price paid, not the experience. Scotland is known for its stunning landscapes, rich history, and vibrant culture, but it is also recognized as one of the more expensive travel destinations on the planet. According to recent statistics, the UK was ranked sixth in the world. Your trip was to Scotland, which is known to have even higher prices.

We understand your concerns about the overall cost of the trip. We strive to provide a seamless travel experience, which includes not only accommodations, car rentals, and activities but also personalized service, expert planning, and support throughout your trip. We aim to ensure that you have a stress-free and memorable vacation, which often involves behind-the-scenes efforts and resources that may not be immediately visible.

Many of our travelers appreciate the added value and peace of mind that our services provide. While we recognize that the breakdown of costs might not have met your expectations, we assure you that our pricing reflects the comprehensive service and expertise that we offer. Most of our clients have found great value in our services and have enjoyed their trips thoroughly. The fee that Kimkim uses for marketing and support is completely normal, when compared across the whole industry.

I do think it is important to provide a breakdown of what our team in the UK & France have spent on the trip:

• Trip crafting and feedback: 1.5 days
• Payment of suppliers and booking: 0.5 days
• Confirmation & communication with suppliers: 0.5 days
• Roadbook crafting: 1.5 days
• Assistance on site 24/7 included, via our on-call staff

We regret any frustration this lack of an initial breakdown may have caused and appreciate your feedback as it helps us improve. WE REALLY DO LISTEN, AND IT PROVOKES A HEALTHY DEBATE IN OUR OFFICE ENVIRONMENT. If there’s anything further we can assist you with or if you have more specific feedback, please feel free to reach out to us directly.

Thank you once again for choosing Kimkim, and we hope to have the opportunity to serve you again in the future.

Best regards,
Stephen