Kimkim Trip Reviews for Germany

4.9
Based on 50 ratings
Read 50 verified reviews by travelers who booked their trip to Germany on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Trip to Austria and Germany and so nice to have it all planned out for us!
Germany | Jun 7 - Jun 13, 2025

B
Becky B.
Newark, NJ | Reviewed on Jun 24, 2025
We had a great family trip to Austria and Germany thanks to the efforts of Lucie and KimKim in helping us plan and organize everything. I've never used a travel service before but knew I didn't have the time to really plan out everything for our trip and Lucie was so helpful suggesting ideas and taking feedback on what our group would find interesting. She helped plan and arrange everything from hotels, all transportation (even from the airport/train station to the hotel), and tours/tour... Read more

We had a great family trip to Austria and Germany thanks to the efforts of Lucie and KimKim in helping us plan and organize everything. I've never used a travel service before but knew I didn't have the time to really plan out everything for our trip and Lucie was so helpful suggesting ideas and taking feedback on what our group would find interesting. She helped plan and arrange everything from hotels, all transportation (even from the airport/train station to the hotel), and tours/tour guides. I think one of our favorites was the tour of Dachau with our guide Tom who provided so much history and context for us in a conversational way, I think we got so much more out of it than we would have if we just went on our own and walked around.

Hotel Review
Hotel Am Konzerthaus Vienna - MGallery
Vienna

We loved this hotel! Easy walk to transportation and the old city areas, but the breakfast buffet was the big hit in our group! Great way to start the day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich
Quality of Experience
Guides, Drivers and Staff
Transport
Private Dachau Tour with transportation
Private Dachau Tour with transportation
Munich

Dachau was an interesting and poignant historical site and I really appreciated having a tour guide who was able to give us candid historical context around the times and events that took place there. I felt like we learned so much more and benefitted from being able to ask questions of an expert while exploring the site. Would definitely do something like this again.

Quality of Experience
Guides, Drivers and Staff
Our guide Tom was outstanding, he was very personable and his knowledge so vast. We were very happy to meet him and spend the day with him.
Transport
The Sisi Ticket (3 imperial attractions on 1 ticket!)
The Sisi Ticket (3 imperial attractions on 1 ticket!)
Vienna

Schonbrunn Palance and the grounds were beautiful and we really enjoyed walking around, but I think our group was a little "palaced-out" and some skipped the apartments in Vienna. Overall glad we went to see it.

Quality of Experience
Guides, Drivers and Staff
Transport
Easy to get to on the train
Vienna's Old Town Bike tour
Vienna's Old Town Bike tour
Vienna

Great tour, it was sometimes hard to hear if you ended up in the back of the group and it poured, but overall a great way to see the city and get an overview at the beginning of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Jul 02, 2025

Becky,

Thank you so much for your nice comment! This means a lot to us. It help us to improve ourselves and know your preferences.

I'm so glad you had such a great trip and enjoyed all hotels and tours!

I was really happy to help you organizing everything and working together on this amazing trip! :)

Lucie

Kamilla and her teams planning was invaluable...
Germany | Jun 8 - Jun 16, 2025

Renee
Renee P.
Charlotte, NC | Reviewed on Jun 19, 2025
Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite... Read more

Kamilla and her team’s planning was invaluable to make our trip to Germany unforgettable. There were very few snafu‘s and I was able to reach out and have Kamilla help immediately. We toured from Berlin down to Munich. We had an individual personal tour as well as a small group and larger bus tour. All the chosen tours were exactly on point for what we were looking for. As a family, the grey line Neuschwanstein tour with our bus tour guide, Hanae, was everyone’s favorite. Our least favorite day was the hop on hop off tour in Stuttgart. The bus driver missed stopping at one of the locations where we wanted to get off. We had a wonderful tour of Munich on the free walking tour. Our tour guide’s name was Patrick and he was just phenomenal. Overall, I would highly recommend Kamilla and her team for planning a well tailored vacation to Germany!

Hotel Reviews
Leonardo Hotel Munich City Olympiapark
Munich

The front deck staff were helpful. Check-in and check out were easy. The only downside for this hotel was the breakfast was overpriced but this was everyone’s favorite hotel and we were very happy that we stayed here the longest.

Authenticity & Character
Location
it was right near the tram stations that took us into the main part of town.
Staff
Cleanliness & Comfort
The rooms were very large and the cleaning staff cleaned and replaced towels, coffee, pods, and water every day.
Hotel Gat Point Charlie
Berlin

Although this hotel looked just like the picture, the size was very very tiny. Even with two of us in one room, we felt cramped. Although overall, the hotel was very clean, there was a small bug on the bed and then in the morning, another stink bug on my suitcase. This hotel was fine. My son thought it was very cute, but it was not a hotel I would want to return to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Turm Hotel Frankfurt
Frankfurt am Main

This hotel was very authentic and nice. The only comments that could make it a little better would be improving the lighting in the hotel room. Once the sun went down, it was very dark. Also, the elevator was a bit of an adventure, but I think it gave the hotel character. The front desk staff at this hotel was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton by Hilton Stuttgart City Centre
Stuttgart

This was a very standard hotel. My only comment is that we did use the sofa bed and it was very crowded with the chair in the room still.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
From Munich: Neuschwanstein Castle Full-Day Trip
From Munich: Neuschwanstein Castle Full-Day Trip
Munich

This was a premium bus tour complete with a phenomenal guide and snacks all day on the bus. It made for an excellent ride throughout the countryside and to our locations, and each of the stops was well connected and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Hop on Hop off - city tour with audioguide
Hop on Hop off - city tour with audioguide
Stuttgart

The bus driver missed stopping at the location that we wanted to walk. Overall, this tour was hard to find the bus stations and only affair experience overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Private Full-Day Trip: Schloß Lichtenstein, Tübingen, Bad Urach & Waterfall Hike
Germany

The castle was lovely. Our guide’s name was Lothar and he was an elderly gentleman. He was very nice. His English was adequate. The hike to the waterfall was a bit disorganized as although he had a map, he had not really been there and was uncertain of several aspects. He was very knowledgeable about the mineral content of the rocks and was a pleasant companion overall.

Quality of Experience
Tübingen was really fantastic
Guides, Drivers and Staff
Transport
He had a nice large clean vehicle.
Day Trip from Munich to Rothenburg ob der Tauber
Day Trip from Munich to Rothenburg ob der Tauber
Munich

This tour might have been better if we had tried to do this from Stuttgart. It was a long way from Munich and the driving felt like as much of the day as the touring if not more. It was about an hour and a half drive to the first stop at Harburg Castle and then another hour and a half drive to Rothenburg ob der Tauber. Then finally a 3 Hour Dr. back to Munich.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Walking Tour of Munich
Free Walking Tour of Munich
Munich

This was so easy to book online and reserve our spots. Our tour guide, Patrick, was excellent. The tour hit almost all of the highlights of Munich and he also pointed out some options for us to return to later if we wanted to. This was just a beautiful, beautiful tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Kamilla Sengwein-Reti
Kamilla
Kamilla Sengwein-Reti
Local specialist in Vienna | Replied on Jul 04, 2025
Hey Renee, Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots. Special thanks for your detailed feedback on the services — it helps... Read more

Hey Renee,

Thank you so much for your kind words! Our whole team read your review and it made us so happy — we’re thrilled we could make this special trip happen for you. It was an absolute pleasure organizing everything, and we’d love to help you again in the future if you find yourself heading our way, whether it’s planning another family adventure, arranging unique experiences, or just sharing our favorite local spots.

Special thanks for your detailed feedback on the services — it helps us keep improving our trips, guides, and overall experience for future travelers like you!

Wishing you and your sons an amazing summer. All the very best from all of us to you! 😊

Perfect family vacation to Germany
Germany | Jun 8 - Jun 17, 2025

Becky
Becky N.
Chicago, IL | Reviewed on Jun 18, 2025
Lucie helped organize the most perfect family vacation to Germany! She was very helpful with incorporating our many suggestions and changes we asked for. Thank you for specizing the trip to us; it turned out everything we hoped for. We very much like the Cold War and Berlin history walking tour. Kiran was awesome! We even had folks want to join the tour with us he did such a wonderful job. Of course they will likely book their own tour in the future. The trip organized to Neuschwanstein... Read more

Lucie helped organize the most perfect family vacation to Germany! She was very helpful with incorporating our many suggestions and changes we asked for. Thank you for specizing the trip to us; it turned out everything we hoped for. We very much like the Cold War and Berlin history walking tour. Kiran was awesome! We even had folks want to join the tour with us he did such a wonderful job. Of course they will likely book their own tour in the future. The trip organized to Neuschwanstein castle was also fantastic. Everything was taken care off from, the bus to the castle, tickets, free time to look around on our own and trip back. The tour guide was from South Africa and his English was very easy to understand! He also even included time for potty breaks on the bus. ride. They thought of everything; all we needed to do was show up and enjoy! Lucie at KimKim did a great job at finding us family friendly hotels that absolutely fit our needs. This is not the easiest for a family of 5. Since we had a multiple night stay in Munich, Lucie was able to arrange a apartment like suite with small kitchen and even a washing machine, which turned out to be a great bonus I didn't think I would use but it was oh so helpful!!. Out hotels were organized to in the city centers so being able to use and experience the German rail system like we hoped was a plus.

Hotel Reviews
Adina Apartment Hotel Frankfurt Neue Oper
Frankfurt am Main

Very nice hotel with possibly to have 2 bedroom suite. Very much accomodating for larger family

Authenticity & Character
Location
Staff
Cleanliness & Comfort
ARABEST Aparthotel
Munich

Great location and accomodations for a family. This suite has small kitchen with fridge AND freezer as well as a washing machine. Lots of space.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
JUFA Hotel Kronach – Festung Rosenberg
Kronach

Who wouldn't want to stay in a castle?? This out of the way spot was really great. Sleeping in a castle but with all the modern conveniences. The breakfast buffet was awesome and they even personalized it by making table name plates for each family. Hotel guests with kids also have an outdoor play area that has many "knight" in training obstacles to run and play on. Awesome for families. There is also a castle tour and museum right on the property. So cool!!

Authenticity & Character
Location
A little off the beaten path but located in quaint small German town.
Staff
Cleanliness & Comfort
Novotel Suites Berlin City Potsdamer Platz
Berlin

Great place for families. Very close to many attractions and breakfast buffet was awesome!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

They really mean call if anything is amiss and work to fix it right away. We couldn't find out transportation for m the airport and With massaging with KimKim we got everything worked out. Had to go to plan B ( just grabbing a taxis at the airport) since we never did find our driver. But KimKim folks were on the ball and very much tried to help. We even received reimbursement for the added expense before we returned home!

Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich

Awesome your. Didn't have to plan a thing. Just show up and everything is taken care of. Even free time to explore what interested us the most.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Berlin Highlights & History Tour
Explore Berlin Highlights & History Tour
Berlin

Kiran lead such a great tour of Berlin. He is so knowledge and able to answer all the questions.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Jun 18, 2025

Dear Becky,

Thank you so much for this nice and touching Review. I'm so happy you had such a great trip and experience in Germany, this beautiful country.

It was a pleasure to organize this trip for your family.

Your review means a lot to us and will help to improve ourselves.

I would be really happy to help you creating your next vacation in Europe.

Thank you !

Elite family trip to Germany, Austria, and Switerland
Germany | Jun 8 - Jun 16, 2025

Laura
Laura K.
Chicago, IL | Reviewed on Jun 17, 2025
Our family of 4 with 2 teenagers had the most amazing time! I originally was unsure about using a travel agent, thinking I could plan everything myself but I am so glad we decided to go with Kim Kim. They organized everything perfectly and found us wonderful hotels with plenty of room. They also gave us great restaurant suggestions and very detailed links with info for the transportation systems which decreased much stress in planning. Amandine and Lucie were so easy to work with and... Read more

Our family of 4 with 2 teenagers had the most amazing time! I originally was unsure about using a travel agent, thinking I could plan everything myself but I am so glad we decided to go with Kim Kim. They organized everything perfectly and found us wonderful hotels with plenty of room. They also gave us great restaurant suggestions and very detailed links with info for the transportation systems which decreased much stress in planning. Amandine and Lucie were so easy to work with and responded quickly when I had any questions before and during out trip. I would definitely use them again for future travel.

Hotel Review
Leipziger Hof Innsbruck
Innsbruck

I left my backpack on the train prior to getting to the hotel. I was very stressed about this. The man at the desk called the station and rode his bike to retrieve my backpack. This was so nice, I still can't believe he did that for me!

Authenticity & Character
very unique and cool
Location
Walking distance to train and restaurants/shopping
Staff
Man at desk, I wish I remembered his name
Cleanliness & Comfort
room, very clean
Activity Review
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

They always replied quickly when we needed anything or had questions

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 23, 2025

Thank you so much for your kind words! We're thrilled to hear your family had such a wonderful trip and that we could help make the experience smooth and memorable. It was a pleasure working with you, and we’d love to help you plan your next adventure anytime!

Warm regards,
Amandine & Lucie

Our travels were wonderful!
Germany | May 18 - May 23, 2025

Eric and Melissia
Eric and Melissia S.
Seattle, WA | Reviewed on Jun 14, 2025
The team did a great job especially with the hotels. The hotels were beautiful and always in the perfect part of the city. The team was also responsive while we were traveling. They took care of the inevitable things that pop up. Thanks to Manon, Bastien, and the team. Read more

The team did a great job especially with the hotels. The hotels were beautiful and always in the perfect part of the city.

The team was also responsive while we were traveling. They took care of the inevitable things that pop up.

Thanks to Manon, Bastien, and the team.

Hotel Reviews
AMERON Hamburg Hotel Speicherstadt
Hamburg

We loved this hotel. It’s in the perfect part of Hamburg. It was beautiful.

Authenticity & Character
Location
Easily walkable.
Staff
Cleanliness & Comfort
The Mandala Hotel
Berlin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The History of Berlin: WWII Walking Tour
The History of Berlin: WWII Walking Tour
Berlin

We loved Boyd.

Quality of Experience
Guides, Drivers and Staff
Transport
Urban Art: Berlin's B-side Tour
Urban Art: Berlin's B-side Tour
Berlin
Quality of Experience
Guides, Drivers and Staff
Transport
The 10 Tastings of Hamburg!
The 10 Tastings of Hamburg!
Hamburg

Sadly, this was a joke. Collin could not have been less knowledgeable and less prepared to teach us anything about Hamburg or its food.

Quality of Experience
Guides, Drivers and Staff
Transport
Willkommen in Deutschland !
Willkommen in Deutschland !
Germany

We never found our driver.

Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Hamburg City Bike Tour
Privately Guided Hamburg City Bike Tour
Hamburg
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Manon Kafawitz
Manon
Manon Kafawitz
Local specialist in Munich | Replied on Jun 16, 2025

Hi Eric & Melissia,

I hope you are doing great :)

Thanks for your great review! all the team loved working with you guys and organize this north Europe and Germany discovery !

Cannot wait for your next trip !

Best regards

Manon

Great experience
Germany | May 21 - May 28, 2025

G
Gina B.
Kansas City, MO | Reviewed on Jun 04, 2025
Amandine was fantastic to accomodate all our requests and did so in a very quick and thoughtful manner. We had no problems on the trip. Our itinerary was exactly what we wanted and she had all the vouchers ready when needed. This was a wonderful way to experience our first time traveling to Europe. It decreased our anxiety and stress regarding how to navigate a foreign country. I would highly recommend KimKim to others. Read more

Amandine was fantastic to accomodate all our requests and did so in a very quick and thoughtful manner. We had no problems on the trip. Our itinerary was exactly what we wanted and she had all the vouchers ready when needed. This was a wonderful way to experience our first time traveling to Europe. It decreased our anxiety and stress regarding how to navigate a foreign country. I would highly recommend KimKim to others.

Hotel Reviews
Boutique Hotel Karl (former Krone Luzern)
Lucerne

Loved the room which had a fantastic view of the river, covered bridges, and castle. Couldn't have asked for more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Engimatt City & Garden Hotel
Zurich

Very nice room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Prinz
Munich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Salzburg Cathedral: Organ Concert at Midday
Salzburg Cathedral: Organ Concert at Midday
Salzburg

Excellent organist providing a general feel for each organ. Would have like to have heard more.

Quality of Experience
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Self-guided day to Mount Rigi, the Queen of Mountains (tickets)
Germany

Really enjoyed the beautiful boat ride. Surprised to experience snow at the top but enjoyed the way up and down.

Quality of Experience
Guides, Drivers and Staff
Transport
Zurich with Cruise & Lindt Home of Chocolate
Zurich with Cruise & Lindt Home of Chocolate
Zürich

We were late due to confusion surrounding the bus schedule and route. However, they were very accomodating and arranged for us to join a later tour group. We were very appreciative.

Quality of Experience
Guides, Drivers and Staff
Transport
Munich Beer Tour and Bites
Munich Beer Tour and Bites
Munich

The guide was great and provided good information.

Quality of Experience
Guides, Drivers and Staff
Transport
Rothenburg and Harburg Day Trip From Munich
Rothenburg and Harburg Day Trip From Munich
Munich

Loved the trips! Wish we had more time in Rothenburg.

Quality of Experience
Guides, Drivers and Staff
Transport
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich

Not enough time after the official tour to go through the souvenier shop and make it back down to the bus in a comfortable manner. Confusing route coming back down - would have appreciated more direction to get down.

Quality of Experience
Guides, Drivers and Staff
Transport
Original Sound of Music Tour - group tour
Original Sound of Music Tour - group tour
Salzburg
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 07, 2025

Bonjour and thank you very much, Gina for your kind feedback and all those accurate comments.
I hope you will have wonderful memories of this incredible trip and that many more await you!
I wish you all the best, Amandine

We have traveled with the assistance of Kim K...
Germany | May 18 - May 30, 2025

M
mindy n.
Somerset, NJ | Reviewed on Jun 02, 2025
We have traveled with the assistance of Kim Kim for several years. The level of care and service was outstanding, consistent over time. Our specialist worked closely with us creating an itinerary that was customized for our interests. She was available during our trip in 'real time' to made adjustments if needed and answer questions. Looking forward to our next trip and the special attention that Kim Kim offers. Read more

We have traveled with the assistance of Kim Kim for several years. The level of care and service was outstanding, consistent over time. Our specialist worked closely with us creating an itinerary that was customized for our interests. She was available during our trip in 'real time' to made adjustments if needed and answer questions. Looking forward to our next trip and the special attention that Kim Kim offers.

Hotel Reviews
Zipser
Vienna

Location was convenient, mostly in walking distance. Room and outside area was fantastic. Park like setting and quiet. Staff was not very friendly. Seemed like that they did not prefer to assist Americans. Breakfast was average.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altstadthotel Kasererbräu
Salzburg

Good location, staffing was average in helpfulness. Breakfast was not the best.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Metropol
München

Great location in Munich to walking and trains. The staffing had wonderful hospitality. The breakfast was the best. The beds not super comfortable and during our visit very noisy across the street with much construction.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

Kim Kim's specialist are always available if glitches happen with tours, changes occur, Really appreciate that our support is on the same time zone and familiar with the region so they make suggestions of other activities. For example: one tour was cancelled and our specialist quickly booked a cooking class which was so much fun. Kim Kim also refunds quickly, money credited even before I returned from trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Wachau Valley Winery Bike tour from Vienna
Wachau Valley Winery Bike tour from Vienna
Vienna

Great day spent out of the city. Wineries was delicious, informative and cycling is fun way to tour. Tour company very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
End of tour was different than start. Had to find our own way back in the city. Was surprised, unexpected. Preferred to end where we started at the tour office.
Transport
Vienna's Old Town Bike tour
Vienna's Old Town Bike tour
Vienna

Great way to see the city instead of walking or bus. Guide was very knowledgeable and loved hearing stories she provided. Tour service was friendly and helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Vivaldi Karlskirche - Concert Vienna
Vivaldi Karlskirche - Concert Vienna
Vienna

Really enjoyed the concert in a beautiful setting. Lovely night out.

Quality of Experience
Guides, Drivers and Staff
n/a made our own way to event, no staffing
Transport
The Original Bavarian Tour : Berchtesgadenerland (Small Group Tour/8Hours)
The Original Bavarian Tour : Berchtesgadenerland (Small Group Tour/8Hours)
Salzburg

This event was cancelled, no feedback to provide.

Quality of Experience
Guides, Drivers and Staff
Transport
The Salzburg Marionette Theatre - The Sound of Music tickets
The Salzburg Marionette Theatre - The Sound of Music tickets
Salzburg

So glad we went. Highly recommended and lots of fun.

Quality of Experience
Guides, Drivers and Staff
n/a - activity on our own with no guide or staffing involved
Transport
n/a - activity on our own with no guide or staffing involved
The Lake District + Hallstatt (St.Gilden, St.Wolfgang)
The Lake District + Hallstatt (St.Gilden, St.Wolfgang)
Salzburg

It was great to take a day out of the city and enjoy the scenery and fresh air. Beautiful scenery and an enjoyable day.

Quality of Experience
Guides, Drivers and Staff
Transport
Drop off at the end of the tour was not the same place as pick up. Was surprised and had to find our own way back to hotel.
Bike tour Sound Of Music Musical
Bike tour Sound Of Music Musical
Salzburg

This was a blast and highly recommended. Singing songs and riding bike was perfectly hokey! The guide was fun and made the day quiet enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Munich Bavarian Beer Tour
Munich Bavarian Beer Tour
Munich

Guide was fun and made the time interesting. We had thought we would visit several establishments, pub hopping. Different than described but very enjoyable. Had a lovely dinner with group at the end of the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich

Very hard to describe this experience. Much more impactful that watching a documentary, movie and reading about the camp. Hard to say it was amazing due to the nature of the activity but certainly worthwhile and meaningful.

Quality of Experience
Guides, Drivers and Staff
Tour guide very knowledgeable.
Transport
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich

Had a wonderful day at the castle. The transportation back/forth was very supportive of an enjoyable day. Definitely worth the visit.

Quality of Experience
Guides, Drivers and Staff
The tour operator was disorganized in the beginning, could not figure out which was correct tour and guide. Helpful if guides where a 'standard' shirt and carried a flag or identification. Check in was easy though
Transport
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 07, 2025

Hello Mindy!
Thank you so much for your nice review. I'm thrilled to hear that you had such an amazing experience on your trip to Germany and Austria.
And thank you very much for the time you took to provide your accurate feedback on each hotel and activity.
See you soon, take care.
Amandine

Amazing trip!!
Germany | May 2 - May 13, 2025

Stephanie
Stephanie W.
Seattle, WA | Reviewed on May 15, 2025
Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered...
Read more

Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered them. They also helped during the trip when issues arose and fixed them immediately.
I would recommend Clemens and the team without hesitation. They were exceptional. Our trip was amazing and the hotels and excursions they chose for us were top notch!!

Hotel Reviews
Hotel am Mirabellplatz Salzburg
Salzburg

This was a clean and historic hotel. It was nice. The staff was friendly. The breakfast was top notch. It was close to everything and we were easily able to walk to everything we wanted to see and return to our hotel if needed. The room was a nice size. There are no amenities at this hotel which was a departure from all others we stayed at. Just a lobby and a front desk. That was somewhat disappointing to us. One thing that was sort of strange is they there is a Chinese restaurant below the hotel where our room was and the smell filled our room. It was pretty bad when we got there but got better over time. The only thing we did not care for here was the parking. They did not have parking. They did provide a discount at a nearby garage but it was the most expensive of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Schwabinger Wahrheit by Geisel
Munich

This hotel was nice. The staff were helpful. There was parking on site with a car elevator which was fun. It was accessible by subway to the city center. There was not a lot that was within walking distance that was touristy and we were tourists so we had to travel by train to do what we were there to do. It was in the nice Schwarbing neighborhood and there were restaurants and shops everywhere. We felt safe at this hotel. There was a problem with our original hotel so we were changed to this one last minute. It was more modern. Room was not large but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Niu Leo
Nuremberg

This hotel was clean and friendly. It was far outside the city center. There was hotel parking.

Authenticity & Character
It was just very much a holiday inn.
Location
It was very far from the city center. We were able to ride the train so that was helpful but with so many fabulous hotels on our trip this was toward the bottom.
Staff
Cleanliness & Comfort
StayCity Aparthotels Heidelberg
Heidelberg

This was our least favorite. It was clean but far from the old town. The parking lot was a nightmare.

Authenticity & Character
Location
It was far from city center.
Staff
Cleanliness & Comfort
Hotel Das Innsbruck
Innsbruck
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Mittermeier Hotel & Restaurant
Rothenburg o.d.T.
Authenticity & Character
Location
Just outside the city wall.
Staff
Cleanliness & Comfort
Stadthotel
Kaiserslautern
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Eagle’s Nest
The Eagle’s Nest
Salzburg

Our last experience of the trip. We set up our own guide and hiked to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked up! Yay us. And then rode the bus down. We bought a ticket at the top.
Guided food tour of Munich
Guided food tour of Munich
Munich

This was so fun. I would recommend to anyone who wants to try foods of a city. Our guide was Tetiana. She was new in her role but did a great job.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and rode the train to meet our guide.
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

There was no tour the day we visited so we did a self tour. Which worked out fine. It was a very powerful and moving experience. We recommend at least 4 hours to see it all and go to the museum.

Quality of Experience
Guides, Drivers and Staff
We had no guides and the tour was cancelled.
Transport
We drove ourselves and parking was easy.
Nuremberg Old Town Exploration
Nuremberg Old Town Exploration
Nuremberg

Chris was our fav guide on the trip. He met us at our hotel and took us by subway to the city center. Our tour was full of history and he shared photos of different things for a before and after perspective. We had a beer with him at the end and he recommended an amazing place for dinner.

Quality of Experience
Guides, Drivers and Staff
Transport
He met us and helped us with the subway to get to the city center. He provided us with a pass so we would get back to our hotel.
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Germany

We met our guide Robert. He was actually and archeologist! Very knowledgeable and fun to talk with. We enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Heidelberg Tour
Guided Heidelberg Tour
Germany

Inga was wonderful. The city and castle tour were very good. We greatly enjoyed our tour.

Quality of Experience
Guides, Drivers and Staff
She was a very knowledgeable guide.
Transport
We walked with her and had to drive ourselves and find parking which was a bit challenging.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 16, 2025
Dear Stephanie, Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany. I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable. We also appreciate your honest feedback about the... Read more

Dear Stephanie,

Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany.

I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable.

We also appreciate your honest feedback about the StayCity Aparthotel in Heidelberg. We understand how important location and parking convenience are, and we’ll certainly take this into account for future travelers. Feedback like yours helps us continue to improve.

Thank you again for your trust and for recommending us so wholeheartedly. Wishing you many more amazing adventures together — and we’d love to help with your next one when the time comes!

Warmest regards,
Clemens & Team

Tony’s Germany trip
Germany | Apr 1 - Apr 18, 2025

Tony
Tony S.
Flagami, FL | Reviewed on Apr 23, 2025
Trip was planned very well. Every detail was looked after by Valentine. Even when there was a mi or issue with a transfer, it was resolved right away.. would definitely recommend Valentine and Kim Kim and would use them again Read more

Trip was planned very well. Every detail was looked after by Valentine. Even when there was a mi or issue with a transfer, it was resolved right away.. would definitely recommend Valentine and Kim Kim and would use them again

Hotel Reviews
Hotel Ai Cavalieri di Venezia
Venezia

Staff are excellent and hotel is close to everything in Venice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Very nice hotel in great location Staff are very pleasant and helpful Breakfast staff are exceptionally helpful and friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Munich Beer Tour and Bites
Munich Beer Tour and Bites
Munich

Our guide was excellent and very informative Showed us lots of fun places

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 24, 2025

Hello Tony,
Thank you so much for your review, it's good to read your feedback and know that you spent a great time with your family :)
All your comments are important to improve our services.
See you soon maybe in Switzerland or France this time?
Enjoy the Spring Season,
Valentine

We had a private guide, Cairan, in Berlin fo...
Germany | Apr 13 - Apr 19, 2025

Jeffrey
Jeffrey B.
Boston, MA | Reviewed on Apr 21, 2025
We had a private guide, Cairan, in Berlin for 2 tours:
The Berlin Wall & Cold War
The Third Reich
Cairan had extensive knowledge & understanding of history, great presentation & was fantastic relating with our 14 yo Grandson who was with us.
Our tour to Dachau was a small group tour. The guide .was excellent (don't remember his name but he was American & played the trumpet). He delivered the information with compassion. Our tour in Nuremberg of the old City & Nazi... Read more

We had a private guide, Cairan, in Berlin for 2 tours:
The Berlin Wall & Cold War
The Third Reich
Cairan had extensive knowledge & understanding of history, great presentation & was fantastic relating with our 14 yo Grandson who was with us.

Our tour to Dachau was a small group tour. The guide .was excellent (don't remember his name but he was American & played the trumpet). He delivered the information with compassion.

Our tour in Nuremberg of the old City & Nazi Rally Grounds was good. We were disappointed, however, because we very much wanted to see the courthouse where the trials were held, & it turned out not to be on our tour as we had expected.

Hotel Review
Scandic Berlin Potsdamer Platz
Berlin

Hotel had great location, friendly helpful desk staff, able to check in on arrival in morning after flight from US (for extra charge). Excellent breakfast. Room was clean comfortable & pleasant.

Authenticity & Character
Location
Able to walk to everything we wanted.
Staff
They were helpful & friendly. All spoke English.
Cleanliness & Comfort
Beds comfortable, decor pleasant.
Activity Reviews
The Cold War and behind the Wall
The Cold War and behind the Wall
Berlin
Quality of Experience
Seeing history where it happened
Guides, Drivers and Staff
Very knowledgeable
Transport
On time with a smile
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich

Subject was difficult and painful. Tour was respectful.

Quality of Experience
Nothing further than what has been said
Guides, Drivers and Staff
Transport
Visit Nuremberg's Old Town & Nazi Rally Grounds
Visit Nuremberg's Old Town & Nazi Rally Grounds
Nuremberg

The tour was 4 hrs, not 6 hrs. Unfortunately, the courthouse where the trials were held was not part of the tour as we had expected.

Quality of Experience
Guides, Drivers and Staff
Transport
We went on an ICE train from Nuremberg to Bsrlin after the tour. I was amazing ! 300kph!
Private Berlin World War II Tour: History and Downfall of the Third Reich
Private Berlin World War II Tour: History and Downfall of the Third Reich
Berlin

Appreciate learning about efforts Germany has made to insure nothing like this could happen again. Our guide had extensive knowledge and understanding of history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 22, 2025

Guten tag Jeffrey,

Thank you so much for your review, it was a pleasure to organize your trip with your grandson!
Amazing pics by the way :)

I note carefully all your remarks, it will help us to improve our services.

Have a lovely Spring Season, and maybe see you soon in France or Switzerland?

Best,
Valentine

Black Forest
Germany | Apr 5 - Apr 10, 2025

Melissa
Melissa S.
Chicago, IL | Reviewed on Apr 12, 2025
it was a busy itinerary but that is what we asked for Read more

it was a busy itinerary but that is what we asked for

Hotel Reviews
Hotel Adler Zürich
Zürich

location nice and close to train, we did not get to enjoy the buffet bc our taxi came early. cute area with many restaurants to walk to, we did not have time to enjoy the neighborhood or explore the funicular that we saw

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the second bed was basically a portable bed against middle of wall with no headboard which isn't very comfortable to read a book or sit in for any length of time, the head of the bed was up against a chair so we slept in it sideways so I could read a book at night, so my feet were hanging off the bed, would have been better if they at least put it against the wall but we didn't want to rearrange the furniture. the bathroom was nice though, as were the linens and amenities
Burgenstock Hotel & Alpine Spa
Luzern

Oh my word, this gets 10 out of 5 stars, the best 24 hrs of my life, literally! They even let us check out at 3 instead of 12. The pool/spa was fantastic, I will dream of it for years. The views from the pool were spectacular. We were a bit early in the season so one of the trails we hoped to hike was not open and some of other restaurants were not either, but we found another hike, and areas to explore. The buffet was included and AMAZING. We did not have time to enjoy the "private movie screening" for our family bc we wanted to be outside/in the pool. This was the highlight of the trip, highly recommend the splurge. It is pricey but worth it. We had a view of the mountains/cow pastures on one side and lake Lucerne on the other. The amenities included snacks, champagne and a fridge full of beverages including wine. The ferry to Burgenstock is just across from the train station, at Pier 3, and the boat ride is very nice- and the funicular to take you to the restaurant is great also.

Authenticity & Character
Location
spectacular views, impeccable hotel
Staff
Cleanliness & Comfort
we had a fireplace, tv and view of the lake from the tub!
Hotel Tuniberg
Freiburg im Breisgau

the issue I had with this hotel was the location, the staff was very nice, the food at the restaurant was very good, but the location was in the middle of nowhere, with only a gas station across the street. There was really nowhere to go after coming to the hotel for the night, Freiburg is a 15 minute drive away on the highway. The rooms were also very basic. They were clean, but had none of the typical hotel amenities. The bathroom was tiny, there was nowhere to put any toiletries and there were tiny towels and plastic cups (like a kids cup). The parking was also, as my husband said, "the most stressful part of driving each day" bc the parking garage/barn was very tight, need a person directing you so you don't hit anything. The people, however, were kind and the restaurant was good, there was just literally nothing to do there. We took a walk on a short path but it ended at a busy road. Bedding was good!

Authenticity & Character
Location
in the middle of nowhere with nothing but a gas station for interest. no stores, shops, trails, nothing to do
Staff
Cleanliness & Comfort
tiny bathrooms
NH Heidelberg
Heidelberg

big room, great location, easy to walk to everything and a fabulous amazing spectacular breakfast buffet, one of the best we have had!

Authenticity & Character
Location
easy to walk to castle and restaurants
Staff
Cleanliness & Comfort
Adam Suites Hotel
Amsterdam

room was really small for 4 of us but we liked the location, was close to train to the gardens and there was a market right out front that was great!

Authenticity & Character
Location
Staff
front desk gal was helpful and nice
Cleanliness & Comfort
really small room
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Jun 20, 2025

Hi Melissa,

Thank you so much for your nice comment! This means a lot to us! It's helping improving us!

I would be really happy to helping you in the creation of your next trip in Europe.

Lucie

Spring Break 2025 with Family
Germany | Mar 16 - Mar 27, 2025

P
Prab B.
Seattle, WA | Reviewed on Mar 28, 2025
Our trip to Berlin was perfectly organized from start to finish. Upon arrival, we received a message from Sergey, who picked us up right in front of the airport in his newer Mercedes van. It was a great feeling to know someone was waiting to take us to our destination. The next morning, we had a walking tour with Miha, who bonded well with my two teenage boys (13 and 16 years old). He knew exactly how to keep their attention as he explained the history behind each of the sites we visited.... Read more

Our trip to Berlin was perfectly organized from start to finish. Upon arrival, we received a message from Sergey, who picked us up right in front of the airport in his newer Mercedes van. It was a great feeling to know someone was waiting to take us to our destination.

The next morning, we had a walking tour with Miha, who bonded well with my two teenage boys (13 and 16 years old). He knew exactly how to keep their attention as he explained the history behind each of the sites we visited. One of the highlights was our visit to Brandenburg Gate. It was incredible to stand in such a historically significant place, where so much action took place. We also explored the city by walking and taking the underground tram.

We had also booked a tour of the Sachsenhausen Memorial, and Sergey was there again the next morning to take us. The tour guide, Daniel, was incredibly passionate about the history of the Memorial and shared a wealth of knowledge. His dedication to explaining the significance of the site made the experience even more memorable.

Activity Reviews
Hospital in the rock in Budapest
Hospital in the rock in Budapest
Budapest

Amazing! Great guided tour inside the hospital. Full of history and well kept. The dummies that are there really shows how life could have been within those tunnels.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided walking tour of Vienna
Guided walking tour of Vienna
Vienna

Mojca is very passionate about Vienna. A lot to see and take in all over. Amazing architecture and history all around.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Trip to Terezin
Private Day Trip to Terezin
Prague

Trip with Pawel, he drove us there in his Mercedes van. He showed us around Terezin and explained all the exhibits within the museum. Very educated and excited to share his wealth of knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Prague
Guided tour of Prague
Prague

Pawel did an amazing job showing us around the city with the perfect amount of details for everything we visited. He didn't make it sound like a lecture and casually showed us everything and explained it all. We got in over 15000 steps during the tour, but it went by fast because he was really good at what he was doing. Seeing the Strahov Library was magical!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-day trip to Sachsenhausen Concentration Camp Memorial
Half-day trip to Sachsenhausen Concentration Camp Memorial
Berlin

Most of the structures are rebuilt and a lot of imagination is required to see where everything stood. This place was completely destroyed and rebuilt for historic purposes. There is a lot to take in and it gives you chills when you hear about what humans are capable of.

Quality of Experience
Guides, Drivers and Staff
Transport
Berliner Unterwelten
Berliner Unterwelten
Berlin

Go through the subway station to get to the actual tunnels. It's amazing things like this exist within everyday life. The guide was full of energy and knowledge and we went from one room to another. Seeing how life was and actual pictures and furniture from that era really made this experience real.

Quality of Experience
Guides, Drivers and Staff
Guided tour of Berlin
Guided tour of Berlin
Berlin

Miha showed us around and was really excited about the city. You could tell that this wasn't just a job for him, he was passionate about the city. He was able to bond with us and not make it seem like a lecture. He moved at our pace and took us to a great bistro for a break.

Quality of Experience
Guides, Drivers and Staff
Happy Driver
Transport
Newer clean vehicles.
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Apr 03, 2025

Hi Prab, thank you for your kind words. It was a pleasure organizing this for you, and we’d be happy to help with future travels.

Kind regards, Tomaz

Clemens planned a beautiful tour of Germany f...
Germany | Mar 8 - Mar 15, 2025

A
Angela C.
Chicago, IL | Reviewed on Mar 18, 2025

Clemens planned a beautiful tour of Germany for our family. We spent 8 days traveling between Munich, Nuremberg, Frankfort and Berlin. Our favorite tours were the castle tours with Pedro, the food tour of Berlin with Alex and the Nuremberg tour with Kurt. All of the guides were very knowledgeable and the country that we saw is beautiful!
The only thing that I would change with the time we had was to reduce the number of cities by one. It was a lot to be hopping on a train every day or every other day. But, otherwise, great trip!

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Mar 24, 2025
Hi Angela, Thank you so much for your kind words! I’m really happy to hear that you and your family enjoyed your time in Germany — especially the tours with Pedro, Alex, and Kurt. It sounds like you made the most of every stop! I completely understand your note about the pace of the trip. Covering multiple cities in a short time can be exciting but also a bit tiring — a great insight for future planning, and I appreciate the feedback. It was a pleasure to help craft your journey, and I... Read more

Hi Angela,

Thank you so much for your kind words! I’m really happy to hear that you and your family enjoyed your time in Germany — especially the tours with Pedro, Alex, and Kurt. It sounds like you made the most of every stop!

I completely understand your note about the pace of the trip. Covering multiple cities in a short time can be exciting but also a bit tiring — a great insight for future planning, and I appreciate the feedback.

It was a pleasure to help craft your journey, and I hope we can welcome you back to Germany (or somewhere else in Europe!) again soon — maybe with a slightly slower travel rhythm next time 😊

All the best,
Clemens

I loved the choices Valentine made for us, Es...
Germany | Sep 21 - Oct 3, 2024

Rita
Rita Z.
Los Angeles, CA | Reviewed on Feb 07, 2025

I loved the choices Valentine made for us, Especially her recommendations while in the Black Forest.

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Feb 07, 2025

Hi Rita,

Thank you so much for your lovely review. It as a pleasure to organise your trip :)

See you soon in Europe!

Best,
Valentine

Germany/Prague trip
Germany | Nov 28 - Dec 9, 2024

Robert
Robert F.
Dallas, TX | Reviewed on Dec 16, 2024
All tours were great, almost everyone was very knowledgeable and made the trips very enjoyable. Got to learn a lot of history and culture while having a great time. Our tour guide in Rothenburg was fantastic (sorry, can’t remember her name) as well as our tour guide in Prague. Upgraded car service to and from the airport and the upgraded castle tour/bus really elevated the experience. Everything was so planned out in exact detail that there was nothing to worry about. Read more

All tours were great, almost everyone was very knowledgeable and made the trips very enjoyable. Got to learn a lot of history and culture while having a great time. Our tour guide in Rothenburg was fantastic (sorry, can’t remember her name) as well as our tour guide in Prague. Upgraded car service to and from the airport and the upgraded castle tour/bus really elevated the experience. Everything was so planned out in exact detail that there was nothing to worry about.

Activity Reviews
Nuremberg WWII Walking Tour
Nuremberg WWII Walking Tour
Nuremberg

Great tour guide, learned lots of history and saw things we were not expecting. Great experience!!

Quality of Experience
Guides, Drivers and Staff
Transport
Neuschwanstein and Linderhof Premium Tour
Neuschwanstein and Linderhof Premium Tour
Munich
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Trip to Cesky Krumlov and Ceske Budejovice
Full-Day Trip to Cesky Krumlov and Ceske Budejovice
Germany

Lot of driving for limited time in 1 city, did not get to spend anytime out of the car for the first city.

Quality of Experience
Guides, Drivers and Staff
Transport
Rothenburg-ob-der-Tauber Private Guided Walking Tour
Rothenburg-ob-der-Tauber Private Guided Walking Tour
Germany
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Dec 17, 2024

Guten tag Robert,
Thank you so much for your review! It was a real pleasure to organize your romantic honeymoon in Germany and Prague :)
I hope you came back home with a lot of memories for this lifetime trip,
Your feedbacks on our services are really important to improve our services.
See you soon in Europe maybe in France or Switzerland!
All the best,
Valentine

Great trip to Berlin
Germany | Nov 25 - Nov 30, 2024

S
Steve M.
Chicago, IL | Reviewed on Dec 08, 2024
Thank you Margaux for making this such a memorable trip for our family. All of your help with the lodging, excursions, dining recommendations, and transportation made this the trip of a lifetime. Read more

Thank you Margaux for making this such a memorable trip for our family. All of your help with the lodging, excursions, dining recommendations, and transportation made this the trip of a lifetime.

Hotel Review
Adina Apartment Hotel Berlin Checkpoint Charlie
Berlin

The staff was very friendly and helpful. Location is convenient for walking to many of the Berlin highlights. Great breakfast every day.

Location
Easy walk to Berlin highlights.
Staff
Cleanliness & Comfort
Local specialist: Margaux Alix
Margaux
Margaux Alix
Local specialist in Villefranche sur Saône | Replied on Dec 09, 2024

Thank you very much, Steve!
I'm very pleased to read you had an amazing time in Berlin, and that you enjoyed each step of this life-time trip with your family.
We'll be happy to welcome you again and help you build your wonderful trip to Germany!

Thanks again for your trust in Kimkim and our local team.
I wish you all the best, and Merry Christmas to all your family!
Margaux

Great trip
Germany | Nov 25 - Nov 30, 2024

Jan
Jan M.
Chicago, IL | Reviewed on Dec 01, 2024

We thoroughly enjoyed our trip to Berlin. The Christmas Market provided a local perspective. The rickshaw tour was very informative however a microphone with earbuds might be useful. It was difficult to hear the driver as he was looking forward. Still, Hugo and his brother, we're great!

Local specialist: Margaux Alix
Margaux
Margaux Alix
Local specialist in Villefranche sur Saône | Replied on Dec 07, 2024

Hello Jan,

Thank you very much for your kind review! It was so great to have you and your family at the Berlin Christmas markets. They are indeed a magical experience!
I'm glad to hear you loved your trip to Berlin, and we take note of your remarks.

We'll be happy to welcome you again and help you build your wonderful trip to Germany, France, or Switzerland!

Thanks again for your trust in Kimkim and our local team.
I wish you all the best and a Merry Christmas!
Margaux

This is our second time booking through Kimki...
Germany | Oct 14 - Oct 20, 2024

M
Megan B.
Englewood, CO | Reviewed on Oct 27, 2024
This is our second time booking through Kimkim. We had an absolutely amazing time with the process and experience on our first trip to Italy last year. So, we were excited to plan the second trip this year. Mathilde jumped in to plan fairly late in the game so we were thankful for that. I will say., in comparison to our first planner, Mathilde seemed to be less available / communicative and/or slower to respond than our first experience. I also was a bit concerned about her knowledge of the... Read more

This is our second time booking through Kimkim. We had an absolutely amazing time with the process and experience on our first trip to Italy last year. So, we were excited to plan the second trip this year. Mathilde jumped in to plan fairly late in the game so we were thankful for that. I will say., in comparison to our first planner, Mathilde seemed to be less available / communicative and/or slower to respond than our first experience. I also was a bit concerned about her knowledge of the areas we were traveling since she is from France and we were not traveling there. That said, everything got booked and we were looking forward to it.

When we arrived in Munich, we had to call our driver when no one was present when we arrived. So, that was a little frustrating and different than we experienced previously. But, the ride was fine. When we arrived at the hotel Jederman in Munich we were very surprised and disappointed in the location, but tried to shake it off. We were there early, and the room was not ready. We knew this was a likely possibility, so that was not a big deal. We were very under-impressed as a first impression of the hotel. We were given a space to put our luggage and a map of the city. When we asked for some suggestions on where to go, the staff was fairly non-responsive. So, we did our best to find the city center for lunch. When we returned to check in, we were given our keys to adjoining rooms, and we retrieved our luggage ourselves. There was just no interest in assisting in any manner from the hotel staff. I guess we’re just not used to that at all. When we got to the rooms, we were again disappointed. They were minimal, semi-clean and definitely not welcoming or comfortable. When we entered my daughter’s room, it was filled with the smell of heavy smoking, even though it was supposed to be a non- smoking room. It was so bad, we all started coughing and sneezing and I started to get a headache immediately. I went down to the front desk and the initial response was - sorry - we can’t control if people smoke in the rooms. That’s when I called Mathilde to see what options she could help with. I was honestly uncomfortable staying there. In the meantime, my daughter found mucus wiped all over the wall next to her bed and some kind of pink substance on the wall next to the door. Additionally, there was black mold in each bathroom. We have pictures of it all. They offered Mathilde to clean my daughter’s room, but I knew that wouldn’t mitigate the smell. They were able to find a room down the hall for my daughter, but, it made me very uncomfortable given the overall state of the hotel. That said, every answer I got was that there were just no other options.

By this time, because we had to wait to check in, and then deal with the room debacle, I was not comfortable leaving in the middle of that mess to go on a tour of the city. And, apparently the guide had been told a different location to meet (we were told she’d come to the hotel, she was at a different location by “the fish pond”). I felt it was such a mess. I couldn’t just drop everything to go meet her. I felt like there was just very limited help to resolve the issue from Mathilde or the staff. I actually resorted to looking for other hotels that I was willing to pay for myself. Ultimately, because we had no idea where anything was in the city, and becausexwe we’re going on a full day tour the next day, we decided to suck it up and stay.

The breakfast buffet at Jederman was just okay and, again, we found the staff unfriendly and unhelpful. It was honestly one of the worst hotel experiences I’ve ever had. Based on our prior experience with Kimkim, we were just very surprised at this choice, it’s poor location and poor presentation. Definitely did not meet expectations and we felt like we had no options but to suck it up and make the best of it. We definitely felt it was well below the standard we had come to expect from Kimkim.

The tour to the castle in Germany from Munich was a lovely day and definitely the highlight of Munich.. It was great to be out of the hotel and somewhere beautiful for the day. The tour guides were very nice and knowledgeable. Well worth it.

The trains to Stuttgart were coordinated well and that travel was easy, as always. So, we appreciated that. The Maritime Hotel in Stuttgart was much more in line with our expectations and was in a lovely, convenient area of the city.

Travel to Bruges was also simple and well planned, so we appreciated that.

Hotel Aragon in Bruges was amazing and fully in line with our expectations. Great staff, warm welcome, assistance with questions and suggestions, and a fabulous location. Just a great experience. Hotel Aragon was in line with what we experienced with our Italy Kimkim trip and we were very thankful for that. The rooms were beautiful, clean and comfortable and the breakfast was very good.

There was a snag with my son’s arrival and transport. We don’t really know what happened, but when he arrived he, too, had to reach out to the driver to see location. Apparently the driver was still an hour away. As a result, and to not waste a full hour waiting, my son took a cab from the airport to the train station. Again, for us, we weren’t used to that inefficiency. That said, he did arrive safely.

The tour of Bruges was great and our local tour guide was super nice and knowledgeable. A great tour. Also, the transfer to the airport on our final day went well and our driver was very nice.

Overall, the trip started in a very disappointing manner. Those first two nights were very uncomfortable and we would never stay somewhere like that again. I was surprised Kimkim would select that hotel as something acceptable for guests. It made me wonder if anyone from Kimkim had ever stayed there.

Thankfully, the trip ended on a much better note in Bruges with hotel Aragon. Much more in line with our previously established expectations.

Hotel Reviews
Hotel Aragon
Bruges
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maritim Hotel Stuttgart
Stuttgart
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Jedermann Munich
Munich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 29, 2024
Dear Megan,
Thanks for taking the time to share about your experience in Germany and Belgium. Your feedback is important to us to improve our services.
I understand that the accommodations at Jederman Hotel did not meet your expectations, and I'm sorry the hotel didn't have other adjoined rooms on your dates to offer you. I hope you enjoyed the 2 double rooms they offered instead for your two nights in Munich.
I am glad you and your family loved your day trip to Neuschwanstein Castle and the...
Read more

Dear Megan,
Thanks for taking the time to share about your experience in Germany and Belgium. Your feedback is important to us to improve our services.
I understand that the accommodations at Jederman Hotel did not meet your expectations, and I'm sorry the hotel didn't have other adjoined rooms on your dates to offer you. I hope you enjoyed the 2 double rooms they offered instead for your two nights in Munich.
I am glad you and your family loved your day trip to Neuschwanstein Castle and the remainder of your trip in Stuttgart and Bruges!
I wish you all the best in your future travels!
Best,
Mathilde

Very helpful and always attentive, highly rec...
Germany | Oct 11 - Oct 20, 2024

Timothy
Timothy H.
Newark, NJ | Reviewed on Oct 21, 2024

Very helpful and always attentive, highly recommended.

Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 21, 2024

Hello Timothy,
Thank you so much for your review, it was a pleasure to organize your road trip with your brother! I'm happy you enjoyed Germany and Switzerland, and I hope you arrived home with many memories!
All the best,
Mathilde

KimKim and Valentine provided a wonderful trip
Germany | Sep 21 - Oct 3, 2024

P
Pamela S.
Chicago, IL | Reviewed on Oct 17, 2024
I would like to thank Valentine for the awesome trip she arranged for the five of us. She arranged a trip through Prague, Munich and the Alsace area. Valentine’s presented us with many options and was very flexible in helping us to change a few items along the way. Her suggestions for restaurants and sights to see were excellent and kept us busy. It was very easy to contact her if there was a question about something. She always got back to us timely and was just an email away if we needed... Read more

I would like to thank Valentine for the awesome trip she arranged for the five of us. She arranged a trip through Prague, Munich and the Alsace area. Valentine’s presented us with many options and was very flexible in helping us to change a few items along the way. Her suggestions for restaurants and sights to see were excellent and kept us busy. It was very easy to contact her if there was a question about something. She always got back to us timely and was just an email away if we needed help. Thank you Valentine for helping us to create a memorable trip.
The hotels in Prague and Munich were in wonderful locations and we could walk to so many fun sights and activities. The Spinnerhof Hotel in the Black Forest was in a beautiful setting. All hotels had helpful staff and a wonderful breakfast to enjoy every morning.
Blacklane provided our transfers between airports, hotels and train stations. The Blacklane drivers were always punctual, courteous and helpful. Wonderful service provided.
Our Prague tour guides Ernestena, Alzbeta and Dalibora were knowledgeable, interesting and fun to be with.

Hotel Reviews
Living Hotel Das Viktualienmarkt
Munich

Great location to Marienplatz. Helpful staff and great breakfast. Also enjoyed the glass of beer and pretzel in the afternoon.

Hotel Spinnerhof
Salsbachwalden

Beautiful views and very nice rooms. Wonderful breakfast served. Dinner in the restaurant was delicious and the Schwarzwald Krische Torte is unforgettable.

Metropolitan Hotel
Prague

Great location and easy walking distance to the Old Town and sites to see.

Location
Hotel Kloster Hirsau
Hirsau

Very nice hotel with a good breakfast. Interesting Monastery ruins nearby to explore.

Activity Reviews
Welcome to Prague
Welcome to Prague
Prague

Ernestina was a joy to walk with and learn the history and interesting facts about Prague. Her suggestion to visit the castle at night was timely as we were able to also see the crown jewels exhibit. A rare opportunity to see this exhibit.

Quality of Experience
Guides, Drivers and Staff
Best of Culinary Prague
Best of Culinary Prague
Prague

Our culinary tour with Alzbeta was tasty and educational. We had the opportunity to taste many different local foods and learn more about the history of each one. The meal setting in the medieval church basement was an interesting setting and the food was delicious.

Quality of Experience
Guides, Drivers and Staff
Oktoberfest private tour: Bavarian Beer & Festive Bites
Oktoberfest private tour: Bavarian Beer & Festive Bites
Munich

Wasn't what the tour details said it was.

Rothenburg and Harburg Day Trip From Munich
Rothenburg and Harburg Day Trip From Munich
Munich

Svenby was a wonderful driver and guide. He was very knowledgeable and interesting to talk to. Beautiful towns to tour and learn about.

Quality of Experience
Guides, Drivers and Staff
Munich Viktualienmarkt Food Tour
Munich Viktualienmarkt Food Tour
Munich

Fun tour, good food and fun facts to learn more about Munich.

Munich Bike Tour
Munich Bike Tour
Munich

Very nice bike tour through gardens and streets of Munich. Also got to see the surfing area on the review. Very fun to watch that.

The most beautiful villages on the Alsatian Wine Road
The most beautiful villages on the Alsatian Wine Road
Germany

Valentine provided several cities to visit on the way to Colmar. We visited several of them and enjoyed them all. The cities were beautiful and so fun to walk through. Great suggestions for us to visit. I would have loved to have more time in them.

Prague Introduction Walking Tour
Prague Introduction Walking Tour
Prague

Ernestina was a joy to walk with and learn the history and interesting facts about Prague. Her suggestion to visit the castle at night was timely as we were able to also see the crown jewels exhibit. A rare opportunity to see this exhibit.

Scenic Bastei bridge with Boat Trip Day Tour
Scenic Bastei bridge with Boat Trip Day Tour
Prague

Our guide Dalibora provided a wonderful tour with many learnings along the way. While the rain fell fairly heavy that day, it did not stop us from completing our hike and boat ride. The lunch location was perfect to dry out a bit and enjoy a delicious meal.

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Oct 17, 2024

Hello Pam,
Thank you so much for your kind review!
Your feedbacks positive or negatives on the tours are always very helpful to improve your services :)
It was a pleasure to organize your beautiful trip thank you so much.
See you soon in France or Switzerland, I would be delighted to craft an amazing trip for you again,
Best,
Valentine

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