Kimkim Trip Reviews for Switzerland

overall, very happy with my trip to Switzerland. The ease of use, having all of the tickets and hotel reservations made was super appreciated and made the overall experience wonderful! there are two real highlights to the trip that my wife and I agree on, the first being the town of Zermatt. I am so incredibly thankful that we were able to spend the day in Vermont and the train ride up the mountain to look at the Matterhorn was unbelievable! The other highlight was the cooking class in Lugano. we had such a great time really enjoyed a couple bottles of wine and was super happy! The only thing that we would’ve changed would be when we took the glacier express instead of staying in Saint Moritz, it would’ve been better to stay in Chur, and then took the early train to Saint Moritz to finish the glacier express train, and then picked up the train ride from Saint Mortz on the Bernina express to Tirano. The private transfer from Tirano to Lugano was absolutely fantastic also!

Hotel Review

Tradition Julen Hotel

Zermatt

Quite possibly the best place that we stayed on our 17 day vacation! What a truly amazing and wonderful experience that we had at this hotel! I cannot recommend this place more highly! 15 out of 10 stars!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cruise and Cook - Lugano

Lugano

This was one of the highlights of our trip, it was so much fun. The food was great. The wine was even better! This was an absolutely perfect anniversary experience for my wife and I! We could not be happier with the experience that we had!

Quality of Experience

Guides, Drivers and Staff

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Was a great little ride up the mountain, the staff were super friendly, very happy we were able to experience this!

Quality of Experience

Guides, Drivers and Staff

Transport

Melanie took great care of us! We love mountains and she arranged for us to go to Mt. Pilatus, Titlis, and Jungfrau. I loved Kayaking on Lake Brienz, and we were amazed at the Lindt Factory!! We stayed in three different hotels and got a very good taste of Switzerland.

Also, when we had questions during our adventures, we would email, and the response was very timely.

Thank you, all!!!

Hotel Reviews

Hotel Seefeld

Zurich

Nice hotel. Close to Lake Zurich and we loved walking there.

Grindellodge

Grindelwald

Excellent breakfast! Fabulous view from the balcony!!

Hotel Anker Luzern

Luzern

Excellent restaurant! Wish we could have used the balcony, but there was too much cigarette smoke-

Activity Reviews

Zurich sunset tour and Cheese Fondue

Zürich

What a great way to end our trip to Switzerland! City tour was very interesting, Lindt factory was totally incredible, and a quaint fondue dinner at Felsenegg with great views and fun servers was nice.

Guides, Drivers and Staff

Dezi and Danny were a great guide/driver team.

Kayak Tour on Lake Brienz

Switzerland

Beautiful Lake, amazing scenery! And we even got to swim in the water. Very glad the staff had us wear wet suits.

Guides, Drivers and Staff

Lake, gorge & waterfall tour around Interlaken!

Switzerland

Loved the forest feel and walking around Hotel Geissbach. Trummelbach Falls was magnificent! Our guide, Richard, recommended a lovely restaurant in Lauterbrunnen, and also helped us find a church we had been looking for there.

Guides, Drivers and Staff

Richard was knowledgeable, accommodating, and upbeat.

Mount Pilatus, the golden round trip!

Switzerland

We hiked to the 360 degree view after getting to the top. Amazing!!

Titlis - Eternal Snow and Glacier (Shared Group Tour)

Switzerland

It snowed in early September while we were at the top - Cool!! Enjoyed the majesty of the mountain!

We planned an elaborate celebration of our 40th Anniversary with a trip to Lake Como and then on to various cities in Switzerland. Our specialist, Clothilde, worked with us to ensure every detail was arranged to our satisfaction. We enjoyed beautiful hotel locations with amazing views in Mennagio, Lugano, Lucerne, Interlaken and Zurich with private transportation from city to city. We had private tours in each city: Lake Como and Bellagio, Lugano, Bellinzona and Morcote, Lucerne and Mt. Pilatus, Interlaken including Lauterbrunnen, Murren and Trummelbach Falls, and Lake Brienz and lastly Zurich including a tour of the Lindt House of Chocolate, a lovely cheese fondue at a restaurant up high on a mountain overlooking the city and then Mt. Titlis the following day. We loved the opportunity to learn from our guides at a level that could not be obtained in a group and felt this really enhanced our experience. It was an extravagant, expensive trip but one we are glad we took!

Hotel Reviews

AMERON Zürich Bellerive au Lac

Zürich

Outstanding location with views on to Lake Zurich. Easy walk from the front of the hotel to the city or the benches by the lake. Very friendly and kind staff, very concerned with guest comfort.

Authenticity & Character

Lots of lovely character to this hotel. Formal but in a relaxed way. Obviously deals with business travelers regularly. Room decor was amazing. First class details and features throughout the room. Water, coffee and snacks were included from the mini bar and room set up.

Location

Balcony views of the lake but high enough to be away from street noise. It's located on a major road.

Staff

Kind and friendly. Concern for guest comfort. Very welcoming

Cleanliness & Comfort

Immaculate everywhere.

Metropole Hotel Interlaken

Interlaken

Great location in the center of Interlaken. Enjoyed watching the paragliding from our room balcony. Room was adequate with minimal comfort features and the bathroom was tiny (especially the shower).

Authenticity & Character

High rise to take advantage of mountain views. Minimal character but the views!!!!

Location

Central location made it easy to get around town and the mountain views are outstanding.

Staff

Reception staff was kind, helpful and friendly. Breakfast staff was lacking in attention - seemed short-staffed.

Cleanliness & Comfort

Everything was clean and comfortable

Art Deco Hotel Montana

Luzern

Outstanding location with amazing views over Lake Lucerne and the promenade area. Footprint of the room was smaller but everything was first class and comfortable. Soft drinks & some snacks from the mini bar were included and we enjoyed this after touring the city. Dyson hair dryer in the bathroom. Upscale all the way.

Authenticity & Character

A more formal location. Beautiful and delicious breakfast buffet. Funicular made getting around quite easy.

Location

High above the lakefront but easily accessible via their own private funicular.

Staff

Super friendly and professional.

Cleanliness & Comfort

Immaculate at all time.

Suitenhotel Parco Paradiso

lugano

Outstanding location with amazing views on to Lake Lugano. We enjoyed a suite with a balcony. Easy walk to town, close to train station and bus station. Very friendly staff. Nice breakfast buffet.

Authenticity & Character

Nice decor in public areas, a bit modern rather than authentic. Suite was amazing - large living room area, comfortable beds, balcony view outstanding.

Location

HIgh enough to have a great view while still easy to get to town.

Staff

Super friendly, kind and helpful.

Cleanliness & Comfort

Very clean and comfortable

Grand Hotel Menaggio

Menaggio CO

The location is outstanding, right on the shore of Lake Como with amazing views, walking distance to the town, and the ferry right next door, and an amazing breakfast buffet. Public areas are very nice, rooms are VERY dated and sadly disappointing.

Authenticity & Character

Public areas have been renovated but rooms have not.

Location

Lakefront property, ferry next door

Staff

Polite but not friendly

Cleanliness & Comfort

Everything was clean.

Activity Reviews

Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery

Switzerland

We toured Mt. Titlus in the morning which was better for a less cloudy view at the top. It was quite crowded with some unruly tour groups. The views were clear but only briefly- at 10,000 ft! We did the glacier cave walk and the suspension bridge. It was amazing! Following this we had a caffe latte and snack in Engleberg and then a cheese making lesson at a local monastery. Our cheese maker was so enthusiastic! He shared lots of information about the local farmer traditions and making cheese as he taught us how cheese is really made. We made some curds and tasted some local farmer cheese at various ages. It was fun.

Quality of Experience

F

Guides, Drivers and Staff

Transport

Zurich sunset tour and Cheese Fondue

Zürich

Ivo gave us a very brief introduction to Zürich by car and then we drove to tour the Lindt House of Chocolate. It was a standard group tour and it’s a self tour with recordings throughout. It’s well done, lots of chocolate samples along the way. It was well attended. Following this we drove to a lovely restaurant only accessible via funicular for a traditional cheese fondue dinner while overlooking Lake Zurich and the city below. It was planned for sunset so we could see the view both in daylight and following sunset with all the lights.

Quality of Experience

Guides, Drivers and Staff

Transport

The turquoise hike in Interlaken!

Switzerland

Marta took us on a hike alongside Lake Brienz, a gorgeous turquoise blue lake near Interlaken. Following the tour, we viewed a waterfall nearby. You could hike up and walk behind the falls. For the return to Interlaken, we took a tour boat. Various areas along the lake felt like we were in a rainforest, lunch greenery with moss and ferns. She shared the local history and geography as we hiked.

Walking tour in Lauterbrunnen and its stunning waterfalls!

Switzerland

Richard is a wonderful guide who works hard to ensure his clients enjoy their tour. We shared learning that there are towns in the Lauterbrunnen area where cars are not allowed and he asked if we would like to go to one. We said yes and our tour was immediately edited to suit this desire. It was wonderful to travel to Murren, walk the town, see the outstanding mountain views, watch the BASE jumping and paragliding. It really was quite special. He shared his knowledge of the history of the area as we walked around. He is also very good at photographs. He took all the photos on his phone and them created a file for us to access and download the photos = perfect! We also toured Trummelbach Falls with him - amazing place and he was kind to share information on what we would see and experience in advance - temperature, sound, slippery conditions. Excellent tour!

Quality of Experience

Loved the ability to edit the itinerary as the day unfolded to see some locations we were interested in experiencing.

Guides, Drivers and Staff

Enjoyed traveling by local trains and buses with our guide.

Transport

Lucerne Walking tour and Cheese Tasting

Lucerne

Dave loves history and regaled us with many details along the tour - to our immense enjoyment. He is very knowledgeable and enjoys sharing what he knows. The details of the Chapel Bridge history and art work is amazing. He arranged a beautiful wine and cheese tasting at a perfect location near the Chapel Bridge. We learned that Dave and Greg worked for the same company in their past careers and his wife worked for Kodak which is headquartered in our home town of Rochester NY.

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Pilatus, the golden round trip!

Switzerland

Miguel drove us to Mt. Pilatus and managed to both be detailed and informative and also disappearing at time to allow us some time alone. He shared details and history but also the best place to get lunch, the best views for photos and offered to take photos quite often.

Quality of Experience

Guides, Drivers and Staff

Transport

Bellinzona Private Walking Tour with Professional Guide

Switzerland

We enjoyed taking the train and bus to get to Bellinzona. Patricia shared the detailed history of the castles and area as we toured. A needed bathroom break lead to a little wine tasting and charcuterie by a local shop owner that Patricia is friendly with - he was so very gracious, kind and generous. We took photos as this really was special for us.

Quality of Experience

Guides, Drivers and Staff

Transport

Morcote: picturesque village sights & gastronomy

Lugano

Patricia arranged a beautiful lunch at a little place right along the lake. She helped us order traditional Swiss food and wine. Our conversation included discussing a love of family, origins, food, history, geography, and traditions. She guided us to a place to buy a little Ticino book I mentioned I was interested in acquiring. She also presented us with a little Ticino anniversary gift - two small baccolino cups. She recommended we try nocino over gelato. She worked to take some beautiful photos of us. She suggested we take the boat ride back to Lugano instead of the planned reverse bus & train. It was a lovely ride and great suggestion.

Quality of Experience

Guides, Drivers and Staff

Transport

Lugano Private Guided Tour with Wine, Beer or Gelato Tasting

Lugano

Our guide, Elena, is a teacher by career and this showed and enhanced our learning experience as we took a city tour of Lugano with her. She also shared personal spots for gelato, dinner, apertivo as well as taught us how to use the bus system to get back to our hotel.

Quality of Experience

Guides, Drivers and Staff

Transport

Como and Bellagio tour with a cruise!

Italy

Loved our tour of Bellagio and Lake Como with a boat tour included to get from place to place. Our guide, Laura, booked a wine tasting and charcuterie at an enoteca she knew well. She's a sommelier and that enhanced our experience as we discussed wines in more detail. She showed us around and explained the culture and history of both Bellagio and Como.

Quality of Experience

Guides, Drivers and Staff

Transport

Melanie was our trip planner and she did a fabulous job of listening to our needs, suggesting options, and finalizing a fabulous itinerary. Unfortunately, she left the company before we left for our trip, so we had some bumps along the way in final days. Overall, I was very pleased with our KimKim experience and would return to help plan our next trip

Hotel Reviews

Victoria Jungfrau Grand Hotel & Spa

Interlaken

One of the most beautiful hotels we’ve ever stayed in. Gorgeous views, perfect location in the heart of Interlaken

Authenticity & Character

Room and view fantastic and comfy, gorgeous spa, lovely bar and excellent restaurants

Location

Beautiful views

Staff

helpful, friendly

Cleanliness & Comfort

Bellevue Palace Hotel

Bern

Absolutely beautiful, perfect location right in the heart of Bern, wonderful restaurants, and incredibly friendly service

Authenticity & Character

Great views, beautiful interior

Location

Right in the heart of Bern

Staff

So friendly and helpful

Cleanliness & Comfort

Activity Reviews

Pfingstegg Hike & Glacier Canyon Experience in Grindelwald

Switzerland

Because of the weather, we had to make some last-minute adjustments to our plans that day. Luckily, Richard was once again up to the task and we had a delightful day in spite of the weather. Highly recommend Richard and Grindelwald Tours

Quality of Experience

Guides, Drivers and Staff

Transport

Hike in Lauterbrunnen!

Switzerland

Richard was a wonderful guide and we could not have been more pleased with our experience hiking from Lauterbrunnen to Murren. He helped us navigate all the various modes of transportation, educated us about the area, and ultimately delivered us to our fabulous lunch at Piz Gloria. An absolutely magical day!

Quality of Experience

Guides, Drivers and Staff

Transport

Bern Food Tour!

Bern

We had a wonderful time with our food tour guide Jonathan. We stopped in three different places to enjoy Swiss delicacies, and learned about Bern and Swiss culture along the way. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

We spent 8 amazing nights in Switzerland - 4 in Lucerne, 3 in Lugano and 1 in Zurich (flew in and out here). Our KimKim guide was very helpful and patient and designed a great trip for us. If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day)...and we wish we (our fault) had opted for more free/downtime as our days were crammed with activities, leaving little time to just explore on our own.

KimKim put us at the Seehotel Hermitage in Lucerne right on the lake/10 minutes from town - location and rooms were great/beautiful, great breakfast, beach club is a bit overpriced - we'd stay there again though. We got tickets to Lucerne Transportation Museum, but ran out of time to enjoy it - only spending an hour at the Swiss chocolate 'ride' which was ok. Our first tour day was to Mount Rigi - it was a good day overall, spent getting up the mountain, having a lovely but long lunch at the Michelin-starred Edelweiss restaurant on the mountain, and then heading to the spa and enjoying an impromptu stop at a small church with two Swiss women playing the accordion...the area of opportunity here was that our guide wasn't the most professional, organized or seemingly knowledgeable. She lost her phone on the bus (can happen to anyone) that set in motion us missing our train and being off schedule most of the day - it happens. Day two was better - a different and more professional guide/tour to Engelberg/cheese and Mt. Titlis (incredible natural beauty) although the guide was on his phone a lot. We expected more of a behind the scenes cheese experience but in KimKim's defense, it says 'cheese tasting' and that's what it was - we went to a shop in Engelberg that may belong to the monastery and we ate some delicious cheese there. Boat ride from Lucerne to Fluelen and Gotthard train to Lugano are must do's - magical - loved the attendant on Gotthard train - beautiful views and very friendly.

In Lugano we stayed a Luganodante - centrally located and decent hotel- rooms just smelled a bit of smoke which hotel ascribed to us leaving window open. Our first tour day in Lugano was lovely with a local guide Romina who was very professional and knowledgeable. Day two was even better with a local guide Patricia (aka Patti) who took us to Bellinzona which was an amazing day - she was the best guide we had all week.

We stayed at the Marriott on the river in Zurich - it was fine.

Best meal by far during the week was Galleria Arte - Michelin-starred - in Lugano right by the lake. Simply incredible - only 10 tables.

All in all, this was the first time we ever used a travel agent to plan a trip and it was a pretty great experience overall - Switzerland is one of the most beautiful places we have ever seen and visiting in August was wonderful.

Hotel Reviews

LUGANODANTE - We like you

Lugano

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Seehotel Hermitage

Lucerne

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bellinzona Private Tour: culture, art & traditions

Lugano

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Day two was even better with a local guide Patricia (aka Patti) who took us to Bellinzona which was an amazing day - she was the best guide we had all week. Recommend the risotto cooking class and lunch - lot of fun. She was very patient, incredibly warm and kind and gave us a lot of her time.

Quality of Experience

Guides, Drivers and Staff

Lugano private food & wine tour

Switzerland

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Our first tour day in Lugano was lovely with a local guide Romina who was very professional and knowledgeable and friendly. She spent a lot of time with us. Definitely recommend her.

Quality of Experience

Guides, Drivers and Staff

Transport

Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery

Switzerland

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Day two was better - a different and more professional guide/tour to Engelberg/cheese and Mt. Titlis (incredible natural beauty) although the guide was on his phone a lot. We expected more of a behind the scenes cheese experience but in KimKim's defense, it says 'cheese tasting' and that's what it was - we went to a shop in Engelberg that may belong to the monastery and we ate some delicious cheese there. Boat ride from Lucerne to Fluelen and Gotthard train to Lugano are must do's - magical - loved the attendant on Gotthard train - beautiful views and very friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Rigi Hike & Thermal Bath Experience

Lucerne

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Our first tour day was to Mount Rigi - it was a good day overall, spent getting up the mountain, having a lovely but long lunch at the Michelin-starred Edelweiss restaurant on the mountain, and then heading to the spa and enjoying an impromptu stop at a small church with two Swiss women playing the accordion...the area of opportunity here was that our guide wasn't the most professional, organized or seemingly knowledgeable. She lost her phone on the bus (can happen to anyone) that set in motion us missing our train and being off schedule most of the day - it happens.

Quality of Experience

Guides, Drivers and Staff

Transport

Amandine did an amazing job planning the honeymoon of our dreams. Plus the platform is so simple, easy to use and manage, and I have used KimKim for multiple trips. I definitely plan to continue using for any travel needs!

Melanie did a fantastic job crafting an itinerary that was tailored for what we wanted - Her recommendations for. tours and the scheduling obtaining of tickets made the trip so enjoyable as all we had to do was sit back and enjoy - all the paperwork was done. We wanted to experience many of the outdoor sites and thoroughly enjoyed bike with Flying Wheels. We also enjoy the train up to the Jungfraujoch: - Top of Europe - it was such an amazing adventure ! Melanie clearly knows the secret gems of Switzerland and listened to what we were looking for - The hotel choices were perfect - especially the one in Grindelwald - where we had a balcony and woke up each morning to the Swiss Alps, Glacier and a village that looked like something out of Heidi! They Swiss Caves were incredible - and so interesting to learn about - All the transportation was flawless -

Melanie did an absolute outstanding job - listening and working with us to ensure we had the best vacation ever -which we did! If we needed /wanted to change something due to weather - she was right on it re working so we didnt miss a thing!

Hotel Review

Hotel Kirchbühl Superior

Grindelwald

This hotel is the perfect location - situation in the village - easily walkable to town - the balcony and view cannot be beat

Authenticity & Character

the staff all is dressed is authentic attire -

Location

ability to walk to town

Staff

very helpful

Cleanliness & Comfort

Activity Review

Kayak tour on Lake Brienz

Interlaken

It was so easy to get to and such a fun way to view the Lake and town

We took a large family trip to Switzerland (9 adults, 9 children with ages from 6-76) starting in Zurich and ending in Milan. Our local guide, Ricardo, was amazing with his knowledge of the areas and helping us on our trip. But, the most important thing to our family, was how he put in effort to get to know our family members and was able to adapt the trip to our preferences during the trip. Our bus driver was also amazing: on time, professional, a skilled driver and caring for our family. The local Kim Kim specialist was able to work with me to plan the trip with activities that would be good for our family and then Ricardo was able to customize the activities further during our trip based on his knowledge and our interests. The hotels were located in wonderful areas to be able to explore the cities during our leisure time. We felt safe and well taken care of during our time in Switzerland.

Hotel Reviews

Hotel de la Paix

Lugano

Hotel was in a nice location to see the lake, but it was a longer walk to the city center for shopping. Hotel staff were nice and helpful after there was a miscommunication with luggage. Rooms were nice and clean. Wonderful breakfast available. Nice pool available for use which the children enjoyed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Duomo Hotel & Apartments

Milan

Beautiful hotel lobby and staff tried to be helpful. The check in process for our large family group was long and difficult compared to other hotels. While the rooms were nice, they were hot and did not cool down at night. I talked with staff about the air not going below 24.5 C, and was informed that is the best they could do.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It was hot in all of our rooms, and therefore difficult to sleep.

Ameron Luzern Hotel Flora

Luzern

Beautiful hotel, comfortable beds and nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Stella Swiss Quality Hotel

Beautiful hotel in a good location. We were able to walk to areas of the city and local attractions easily. The rooms were great for families and the room with the rooftop balcony was very special. The front desk staff were very helpful. Breakfast was good and the facility was well taken care of.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Engimatt City & Garden Hotel

Zurich

Family friendly hotel that was able to accommodate our group of 18 (9 adults, 9 children). The hotel was clean and staff were helpful and kind.

Authenticity & Character

Location

Staff

Helpful and kind staff. They made check in easy and met our needs.

Cleanliness & Comfort

Clean and comfortable rooms.

Activity Reviews

Como and Bellagio tour with a cruise!

Italy

We skipped this experience due to our preferences at the time. So, I cannot rate it.

Bellinzona Private Walking Tour with Professional Guide

Switzerland

Bellizona is a beautiful city with wonderful history. We did a walking tour of the city and saw some very beautiful, old buildings and learned about its history. Then we were able to go up to one of the Castles and explore it. There was a museum with a movie that was very interesting, even to the youngest in our group (6 years old). We did enjoy this experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Food and Culture Tour in Interlaken!

Switzerland

We enjoyed our tour of Interlaken with our guide Nina. We went to the Woodpecker Woodshop and enjoyed the demonstration and shop there. It was lovely and cute. Then we went to a local dairy farm to see the happy cows and sampled the local cheese. It was a wonderful experience and the kids enjoyed it. We then went to the Funky Chocolate Club. We had a chocolate tasting and really enjoyed our time there. The chocolate and education received were top notch. I would also recommend this experience.

Quality of Experience

Guides, Drivers and Staff

We had a little trouble contacting the local guide company to ensure meeting location, etc, but the guide herself, Nina, was fantastic.

Transport

We used our private bus and driver to access areas that were a longer walk due to missing the public transport option. Our group moved slowly due to having one person using a rollator and having a lot of people.

Kayak tour on Lake Brienz

Interlaken

This was one of our favorite activities. The lake is beautiful and a lot of fun to explore in kayaks. The kayak guides, Ben, Ryan and Mika, were amazing with our family. They led us in games we played on the lake and were able to accommodate our different ability levels with ages from 6-76. We had a wonderful time and would recommend this activity to everyone!

Quality of Experience

The lake is beautiful and the guides were fantastic!

Guides, Drivers and Staff

Ben, Ryan and Mika were amazing, helpful and fun!

Transport

Our bus driver and the bus were amazing.

Rhine Falls & Stein am Rhein medieval village!

Switzerland

We enjoyed seeing the waterfalls and the medieval village. We were at the village on a Sunday, so some of the shops were closed. The river was beautiful to see and the kids were able to wade in the water to have some fun.

Quality of Experience

Guides, Drivers and Staff

Transport

My wife and I had an unforgettable experience in Switzerland, thanks to the kimkim team. We worked closely with Valentine in organizing the trip. She was extremely knowledgeable, patient, and professional in her dealings with us. All our requests were met, and her recommendations were spot on. We started in Zurich and finished in Geneva...and visited Lucerne, Grindelwald, Zermatt, Montreux along the way. We were fortunate to be in Switzerland during the Women's Euro football tournament and the Montreux Jazz festival...Valentine worked the itinerary so we could experience both. She was a delight to team with. She and her colleague, Emilie, were also in touch during the trip to ensure all was going well and to deal with any questions we had, which we very much appreciated. Overall, the hotels, trains, excursions, tours, guides, recommendations, etc. were all fantastic. We had a great trip and very much appreciated the support we received. THANK YOU kimkim for a wonderful holiday!

This is our first time using a booking agency and we were a bit hesitant. We couldn't be happier! The trip was overall seamless and easy to navigate multiple locations and public transportation throughout the country because our reps from Kimkim handled everything for us.

Our Ebike trip with Flying cycles and George was fantastic! George was an excellent guide and had great stories to tell about the areas we were in.

The service at every hotel we visited was spectacular! ParkHotel Schoenberg was excellent!!!!!

Even in the days it rained we had fabulous adventures hiking and enjoying local pubs and farms around Switzerland. Beautiful country and fantastic people.

Hotel Reviews

Boutique Hotel Wellenberg

Zurich

We only spent one night in Zurich but the hotel was very nice for us. We enjoy the country more than cities but had a fabulous time walking around Zurich and shopping before heading home. Easy to navigate. We had the owners suite for our family and the size and privacy was excellent!

Authenticity & Character

Location

Easy walk to train station. Location made walking around town convenient for shopping and dining.

Staff

Cleanliness & Comfort

Hotel Phoenix Zermatt

Zermatt

The hotel staff here was exceptional. Great service and lots of helpful tips for making our time in Zermatt perfect.

Authenticity & Character

Authentic Swiss ski town! Lots of shops and restaurants and pubs in town. Easy to walk around and enjoy.

Location

Little bit of a hike if you have luggage. I would recommend arranging a taxi in advance ...it is possible but the last little bit is a hill to climb.

Staff

Absolutely the star attraction! Their team is fabulous.

Cleanliness & Comfort

Altstadt hotel Krone Luzern

Lucerne

Location ideal for shopping and town night life. Breakfast was convenient and had a lot to offer in the mornings.

Authenticity & Character

Center of town with fountain and fun views of nightlife.

Location

Small European town center feel. Lights on the street outside made leaving windows open a little difficult (no a/c could be a problem during summer)

Staff

Nice and helpful.

Cleanliness & Comfort

Very clean

Parkhotel Schoenegg

Grindelwald

The town of Grindelwald is one of my favorite places in Switzerland. The team at ParkHotel was absolutely fantastic! High quality service in every way.

Authenticity & Character

Swiss tradition.... family tradition hotel

Location

Quaint town with fabulous nightlife and lots to do.

Staff

Friendly and helpful, ready to help whenever needed.

Cleanliness & Comfort

Everything was clean and neat.

Activity Reviews

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Excellent views. If we had done this first I probably would have been more impressed... however after Jungfraujoch this trip required less time. Very glad we spent time hiking on the mountain and especially going to "Reflection" Lake.

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

Highly recommend George as a guide! The trip took some physical strength but was not overly strenuous. Views were amazing. I did "feel it" that night though!

Quality of Experience

I left my passport bag in the train right before our tour. The staff at the bike tour made multiple trips make to the train station to help me be able to eventually track it down. They made sure I felt comfortable going on the tour and not ruining my day. They definitely are go above and beyond type of people.

Food

Better than expected!

Guides, Drivers and Staff

George was great!

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

This was fantastic! So glad we planned for a full day on top of mountain. We spent plenty of time on everything and took a long hike out the trail while on top.

Quality of Experience

We really enjoyed and were happy we spent a little extra money to Zipline and snow tube. Also plan for enough time to be able to hike the trail while on the top of the mountain.

Guides, Drivers and Staff

It is amazing that people of all physical capabilities are able to get to this location because of the trains and cable cars!!!!

Transport

Easy as long as you reserve your cable car seats in advance and show up on time!

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

Walking around on Mt Rigi may have been my favorite day...even in the rain. It was peaceful and beautiful. Because of the rain there were very little tourists which helped. Boat ride on the lake was perfect.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Easier to utilize than expected and made travel much better than dealing with a rental car and trying to find parking.

From start to finish we enjoyed our ten day trip through Switzerland. We were traveling with our 14 year old grandson and Valentine really thought about him as she planned the trip. We all appreciated the accommodations that we had in each town we visited, and all the choices for activities.
Thank you Valentine for a memorable experience!!

Hotel Reviews

Mona Montreux Hotel

Montreux

We were there during hot weather and our room on the 16th floor baked. The air conditioner was poor and it was situated so it didn’t cool the entire room. The patio was oven like due to the hard work of the air conditioner.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Schweizerhof Zermatt

Zermatt

A beautiful room with at clear view of the Matterhorn.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Parkhotel Schoenegg

Grindelwald

Very helpful. We had to have some papers sent to us from home and appreciated their help with that. They also helped with internet issues.

Authenticity & Character

Location

We had a lovely view from our room, at the end of the hallway.

Staff

Cleanliness & Comfort

Hotel Anker Luzern

Luzern

A favorite for its size and view!

Authenticity & Character

Very artsy feel.

Location

Staff

Cleanliness & Comfort

Hotel Adler Zürich

Zürich

Very friendly, clean and roomy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Self-guided: Gruyères Village, Cheese & Chocolate 🧀🍫

Switzerland

We enjoyed the entire day. The chocolate factory was fun and all the chocolate appreciated. The Gruyère castle was a beautiful setting.

Quality of Experience

Transport

At the end of the day our train was delayed due to a tree down. We were told they were sending a bus to take us back to Montreux. FINALLY we got back 3 1/2 hours later. (20 minutes from the station!) BUT we made a good friend during that time, so thanks to Nicolas we now have a good story to share!

Chillon Castle (Entrance tickets)

Switzerland

It was a very hot day but the castle was cool inside! The setting and history was amazing.

Quality of Experience

Transport

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

I’m a bit uneasy with heights so it wasn’t my favorite but my husband and grandson loved it!

Quality of Experience

Transport

Summer Kayak Tour Lake Brienz

Switzerland

A sunny, calm day with Ryan our guide. There were only 5 in our group which made it personable. We learned a lot about Switzerland from Ryan.

Quality of Experience

Guides, Drivers and Staff

Transport

Grindelwald First - Adventure Package (2 activities)

Switzerland

My grandson loved this, as did we, two 70+ year olds!

Quality of Experience

A bit of a long wait we decided it was worth it!

Guides, Drivers and Staff

Transport

Self-guided day to Mount Rigi, the Queen of Mountains

Lucerne

Loved it all! From the clear skies, to the fog, to the thunder/lightning/rain storm! It was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

I’m

Swiss Travel Pass

Switzerland

The train was on time, comfortable and that made for easy traveling.

Quality of Experience

Guides, Drivers and Staff

Transport

A very well planned out trip. I appreciated the detail in the itinerary and the restaurant suggestions were delicious. If ever we had a question or concern, Mathilde was very attentive and answered immediately. So was the team when we had to dial the number.
Most memorable experiences involved our excursions: cycling and kayaking in Grindelwald and jumping into the lake during our kayaking trip with our guide. All the excursions were so much fun, beautiful, with awesome guides. I really enjoyed hiking and taking in the scenery. All hotels were great, except I do recommend offering rooms with air conditioning, especially for Americans. The fluers hotel in zermatt did not have this. Also, we had the issue with the wellenberg hotel in Zurich regarding the shower and no one being able to help us. the train experience was particularly easy and very convenient. We were able to venture off without the itinerary due to the ease of the transportation system. Everything was wonderful and we appreciate the effort that was put into our trip. Thank you

Hotel Review

Belvedere Swiss Quality Hotel Grindelwald

Grindelwald

Staff was soooooo friendly and helpful. They had the best food and chocolate..

Authenticity & Character

Small and cozy. Staff was kind

Location

Close to train

Staff

Cleanliness & Comfort

Activity Review

Summer Kayak Tour Lake Brienz

Switzerland

Staff was great and so easy going. Had fun jumping into the lake

Quality of Experience

Guides, Drivers and Staff

Transport

We took the walking trail from the train and it was Amazing. So easy to follow and beautiful scenery

The trip could not have gone any better. Clothilde did an amazing job with the planning, and everything went perfectly to plan. Loved driver Luiz and guides Eric and Mike. Hotels were all good, although the Hotel Metropole in Interlaken could probably use an update in public spaces (although rooms were nice). Will definitely use you again.

Thank you, Clothilde, for planning our amazing trip to Switzerland! Everything went as planned without any interruptions. We began our trip by landing at the Zurich airport late at night, and our driver was easy to find at the pickup location. He quickly and safely got us to Interlaken. Our hotel was great...very clean, great location and very comfortable. We had our first full day with nothing scheduled, which was great since it left it up to us depending on how jet lagged we were. We ended up just fine and took a train and had a nice day exploring Lauterbrunnen and Murren on our own. The next day, we rented bikes and rode along Lake Brienz (beautiful blue/green water and under the shady trees), then we had the chocolate making lesson, which was fun and delicious! We ended up with so much chocolate, we left with a whole bag for us to enjoy on the rest of our trip. The following day was our paragliding session, which was one of the highlights of our trip. It was so beautiful and actually very serene up in the sky! Due to rain, our kayak excursion was cancelled, for which your company quickly refunded our money. The next day we took the train to Zermatt. Very easy and enjoyable, although I was a little nervous as to how difficult it would be with 3 train connections. Your recommendations and directions made it easy to navigate. It was a fun adventure to do it on our own. Our hotel in Zermatt was so beautiful and our room had a huge patio facing the Matterhorn. We loved it! Our first full day there, we had a half day private guide take us up into the mountains. He was very interesting and we had a great time with him. Our tour was scheduled to end back at our hotel, but he said that if we wanted to, he could stay with us up in the mountains for our full 4 hour allotment, and then gave us suggestions on other areas to hike before coming back into town. This worked perfect for us...he was very knowledgable and flexible with whatever we wanted to do. The next day was the Glacier Matterhorn Paradise, which was so cool. We got to walk on a glacier and see the skiers. What an amazing view! The next day, we had the same driver (that picked us up at the airport) take us to Geneva with a stop at Vinorama. That was an interesting winery tour, very unique and beautiful! We had a great charcuterie board and tasted 6 wines. Our only full day in Geneva was spent in Annecy, France, which was great! Not a very far drive to get there and such a cute town. We had a 2 hour walking tour, which we enjoyed. Our driver was flexible with us, as we felt we didn't need 5.5 hours there after the walking tour(as it was hot that day) and he agreed to pick us up earlier, after 3 hours (which was just the right amount of time for us). He was flexible with us as we requested he drop us off at another location instead of our hotel. The hotel in Geneva was amazing as well! Overall we had a great experience with KimKim and I wouldn't hesitate to book a vacation with them again!

Hotel Reviews

Hotel Bristol

Geneva

Great location and felt very fancy in the room!

Authenticity & Character

It felt very high end with the room decor.

Location

Close to Lake Geneva and shopping/restaurants.

Staff

Everyone was very friendly and helpful.

Cleanliness & Comfort

Christiania Mountain & Spa

Zermatt

Amazing view of the Matterhorn from our room! Very comfortable!

Authenticity & Character

Cute and clean hotel! Pretty flower boxes on patios!

Location

Walking distance to everything we needed, trains, shops, restaurants. The best view of the Matterhorn from our room!

Staff

Very helpful and efficient!

Cleanliness & Comfort

Super clean room and comfy beds.

Hotel Jnterlaken

3800

Beautiful historic building in a great location!

Authenticity & Character

Historic yet modern amenities.

Location

Close to center of town, train station and river. Behind the hotel is a beautiful church and park.

Staff

Helped us arrange a taxi and gave recommendations on how to use train.

Cleanliness & Comfort

Very clean, and room had air conditioner, but I think it had a hard time keeping up with the high temperatures we experienced in June. I think it was an individual room a/c unit, not throughout the whole building.

Activity Reviews

Guided Visit of Annecy

Annecy

Quality of Experience

Guides, Drivers and Staff

Transport

Wine tastings and visit of Lavaux vineyards, UNESCO World Heritage

Switzerland

Quality of Experience

I'd say the tour could have been a little shorter since it was so hot out, but that's unpredictable!

Guides, Drivers and Staff

Transport

Riffelsee and Riffelberg tour!

Zermatt

Quality of Experience

Guides, Drivers and Staff

Loved our guide!

Transport

A paraglide session!

Switzerland

Very smooth and efficient company! They have this down to an exact science! It was so fun and not scary. We had amazing views.

Quality of Experience

Guides, Drivers and Staff

Transport

Chocolate workshop in Interlaken!

Switzerland

Soooo yummy!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Valentine planned a spectacular trip of a lifetime for us. She took the time to understand the kinds of activities and places we enjoy, many of which we would never have discovered on our own. One of our favorites was our walking tour with Roberta through Gandria, who gave us a personalized tour of this beautiful village near Lugano.

Hotel Reviews

Hotel Jnterlaken

3800

Hotel Interlaken was probably our overall favorite accommodation. The decor was modern and clean, and every room had a balcony with a great view. The location was superb, with restaurants and grocery stores just down the street, and a bus stop right outside. A delightful surprise was our access to play tennis at the Interlaken Tennis Club's clay courts, something very unique to us. It added a fun and unexpected activity to our stay!

Romantik Hotel Wilden Mann

Lucerne

The Romantik Hotel Wilden Mann in Lucerne was a highlight of our trip. Despite being an older hotel, its location was incredibly convenient, less than ten minutes from the train station, which is essential as we traveled everywhere by train. While the week was warmer than usual and the air conditioning was limited, this is understandable in Switzerland. The breakfast was a standout feature with options like champagne that made it feel extra special. This was my wife's favorite hotel!

Walter au Lac Hotel

Lugano

Location is perfect. We had a beautiful balcony overlooking the lake, which made our stay very memorable. We highly recommend!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Summer Kayak Tour Lake Brienz

Switzerland

The Summer Kayak Tour on Lake Brienz in Interlaken was enjoyable, but there was a bit of confusion about beach access afterward. We misunderstood and thought access to the beach was part of the package, which led to some miscommunication. However, the kayaking itself was fun, and the views were stunning.

Welcome to Lugano

Lugano

The walking tour in Lugano was hands down our favorite activity of the week. Roberta did an outstanding job guiding us and sharing insights into daily life there. Walking through the picturesque village and experiencing the Italian-speaking culture was an absolute delight. This was an experience we wouldn’t have discovered on our own, and we’re so grateful to have done it.

We had a great time on our trip. It was very well organized by KimKim and we will use it again for sure.

Special shout-out to our organizer, Amandine. She was great. So too was our guide in Grindelwald, Sabrina.

Thanks again, it was a truly great trip.

Switzerland was the most amazing country with beauty and interest. From Zurich to Montreux each had its own charm. I found Lucern and Interlaken had a great amount of interest and could of spent more time in each easily. Our guide for the Secrets of the Black Forest went above and beyond showing us villages in France and Germany and then the Black Forest itself. We also toured Lauterbrunnen and Grindelwald near Interlaken which was magical. Took a cable car to a mountain top viewing the whole area below, saw the Eiger peak and went to the restaurant at the top. Very beautiful and memorable. Montreux was relaxing and serene and Geneva a very French city scape. A wonderful vacation which I feel fortunate to have experienced. Kim Kim Travel helped make that happen.

Hotel Reviews

Eastwest Hotel

Geneva

Good location in Geneva where you can walk across the lake bridge to the center of town and then into old town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Boutique Hotel Wellenberg

Zurich

This was a very clean and well appointed hotel and rooms.

Authenticity & Character

Very charming and comfortable.

Location

The location was great as it was in the center of old town and near enough to walk to other areas of the city.

Staff

Very helpful staff at the front desk

Cleanliness & Comfort

Mona Montreux Hotel

Montreux

This hotel is located in a beautiful area on the promenade with amazing views and centrally located where you can walk easily to things.

Authenticity & Character

Location

Staff

The staff was very helpful in guiding us to restaurants and sites nearby.

Cleanliness & Comfort

Metropole Hotel Interlaken

Interlaken

The room had an amazing view of the Jungfrau Alps Peak, and the overall park below. The room was spacious and clean and very comfortable. Their staff was very helpful also.

Authenticity & Character

Location

Centrally located and most interesting sites can be easily walk to.

Staff

Cleanliness & Comfort

Hotel Hofgarten Luzern

Luzern

Friendly and wonderful staff and excellent food at their restaurant. The buffet breakfast was well appointed and delicious.

Authenticity & Character

The character and charm of the rooms

Location

It is central located.

Staff

Very helpful. The wait staff at the restaurant are excellent.

Cleanliness & Comfort

Activity Reviews

Free time at Lake Brienz

Switzerland

Quality of Experience

No

Guides, Drivers and Staff

Transport

At leisure : Lauterbrunnen

Switzerland

Toured the little village of Lauterbrunnen Valley, there is a nice waterfall nearby and there is a train there also for transport. The town is not large so you can walk through it with ease and there are nice little stores and places to eat

Quality of Experience

Lo

Guides, Drivers and Staff

Transport

Self-guided day to Mount Rigi, the Queen of Mountains

Switzerland

Was exciting to take the cog wheel train up to the top at Rigi Kulm.

Quality of Experience

Guides, Drivers and Staff

Transport

Secrets of the Black Forest (private/approx 10h)

Zürich

This was a private all day tour with a wonderful guide who took time for detail on showing us the most he could during the day without being rushed. He made it very pleasant and exciting.

Quality of Experience

Mo

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

The Swiss travel pass is a must to have as it covers all your transportation, including the golden pass express train. We found it helpful to use for the cable car in Grindenwald and also to get us into the Chillon castle in Montrose with no extra cost. We also used it for the boat on Lake Lucerne and the Rigi Mountain cogwheel train up the mountain.

Quality of Experience

Guides, Drivers and Staff

Transport

Amandine was excellent.
We spent a wonderful week in Switzerland. Thanks to her expertise we had a Swiss passport and were able to ride all of the trains and boats whenever we needed to.
She handpicked the hotels that were great and a good breakfast to start the day.
She had tours lined up with vouchers for each day. The top of Europe tour was great with the ice tunnels and ice sculptures. Everything was well organized and fun. She always had resteraunt suggestions and extra activities to do.
We had a great time exploring and paragliding over lake Geneva!
Thanks again for a great vacation.

We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services, there certainly are surprises......Some pleasant, but a few less so!

Hotels
• The Ameron Hotel in Luzern is great..... Comfortable, clean and efficient. Staff is very professional, knowledgeable and helpful.
• The NiMo in Luzern comes as a pleasant surprise. Although you informed us that the hotel has no air-coned rooms, it turned out that our rooms do have aircons, and there are also fans. Rooms are clean and spacious. The breakfast/reception area is also quite charming and well run. A very good find, thanks Clo!
• Hotel Lotschberg in Interlaken is ok in general in terms of room size/setup and reception staff support. But the housekeeping we encountered was terrible. Bathroom sinks and counters, and water glasses were not well cleaned, and so were toilet bowls. Body wash was not refilled, despite that we had requested it consecutively for two days. It certainly was not a very pleasant stay as I would have thought standard hygiene and amenities provision should be pretty basic with any 3-star hotel.

Activities
• The panoramic train ride is magnificent......And thank you so much for securing the Prestige seats. They are great!!
• On the day of the Bern tour, because I never was given a detailed rundown of the day's itinerary, we were surprised to learn that the whole group had been enrolled in a 2-hour cookie making class while visiting the Kambly place. Obviously the two men wouldn't want to join. I did go along for about half an hour and then quit. Honestly, should I have known ahead that this was included as part of the visit, I would have requested that the class be removed because it certainly wouldn't fit the profile of our group, and both the costs and time that had been put in for the class were wasted. There was NO tasting session at the Kambly place, and there was NO tasting session at the Emmental dairy. We did pass through stunning landscapes on the way, but we weren’t given any explanation by the guide about them (assuming that is the UNESCO Biosphere Entlebuch which was mentioned in the itinerary you provided!). We passed through a lot of farmhouses, but I don’t think we stopped at any of them to take a look or for pictures. All in all, the day passed along quite flat partly because the guide Henry didn’t provide much explanations (except when in Bern), and we were just driven from one place to another while missing the “meaning” of the sceneries in between.
• The Farm Walk and Cheese Tasting tour in Luzern was totally not what we had expected. Again, because I wasn't informed of the "details", we were all expecting some easy walk in a farm near Luzern, and then cheese tasting in the farm itself. It turned out that the guide Dave (who substituted Eve) brought us onto some kind of high grounds/farm/forest areas at Sonnenberg for walks and then picnicking with wines and cheeses brought in his backpack. Honestly, we were all skeptical about this approach of the tour when we heard Dave’s explanation at the start of the tour, because I did mention to you at the planning stage that “prolonged” walking in the mountains/forest is definitely not Philip’s preferred activity. However, despite that Philip was struggling a bit with the walking part, we all ended up enjoying it VERY much. The fields are so green, the calves are cute, and grazing cows with cowbells are quite a delight!! A very refreshing experience for us city people!! But still, I think I would appreciate if you can give me some kind of a headsup at the planning stage about the "off the beaten path" nature of this tour so that we can be more mentally and physically prepared.

Car Transfers
• All the car transfers from our arrival in Zurich airport up till our check in into the hotel in Luzern were handled by Marquis who was professional and attentive.
• Actually, when he did our various transfers in Montreux, he literally acted more like a guide to us - alking around town with us to different points of interests with great explanations. He was knowledgeable and professional, certainly very attentive to our preferences and needs (particularly because of Philip’s walking “limitations”). The walking tour that day was a pleasant surprise, and we had great commendations for Marquis.
• Marquis could not handle our transfer from Luzern to Zurich in person, so he had texted me ahead of time that he had assigned the transfer to Musa who was ok, but I was surprised that he did not help us with our luggage when we arrived at the NiMo Hotel in Zurich. He parked his car across the road from the hotel (I guess because of traffic rules), left the luggage of the street. So the three of us had to move five pieces of luggage across the road and into the hotel ourselvesl. My question: is this the usual practice?
• It was a total letdown with our transfer from the NiMo Hotel to Zurich Airport on the last day. I didn't get any news from Marquis about who the driver would be. Then at around 8:30am that morning I got a WhatsApp message from a guy called Mustafa saying that he was assigned the job and would arrive 10:30am as planned. Then at around 10:10am, a taxi guy arrived at the hotel reception claiming to pick up guests for airport, his look definitely not the same as Mustafa in the WhatsApp message. I was confused, and communicating with the taxi guy was near impossible because his English was minimal. Finally, this taxi guy made a few calls and with the translation help of the NiMo reception, I was made to understand that he was there in place of Mustafa. So we took his car to the airport and told him that we needed to find the terminal for Air Canda. We were left with our luggage at an airport entrance where there was NO Air Canada signage. I was anxious and so I tried to show him our flight itinerary to make sure he understood that we were looking for AC departure. He literally snatched the paper itinerary from my hand to look, papercut one of my fingers, kept waving us towards the airport entrance......Then just went up his car and drove away!!! That was downright rude and irresponsible! We literally felt just being dumped in front of the airport. Of course, we could definitely find our way in the airport to the right terminal and the right counter. But honestly, I would expect a more polite and helpful attitude/behavior from an average taxi driver......let alone the fact that we had actually paid for a private car transfer service. So, that was a pretty low note to end such a special trip!!

Anyway, I know this is a pretty long and detailed review, but please do understand that the comments I made are not meant as complaints. I just think that the KimKim team would like to know how your service providers are doing in playing out their different roles.
Overall, we all had a wonderful trip, and the fun we had is not going to get dampened because of the unpleasantness in just a few instances. But we certainly would remember those pleasant surprises that we picked up along the way.

Hotel Reviews

BOUTIQUE HOTEL NI-MO

Zurich

Rooms are airconed and spacious.

Authenticity & Character

Location

Walkable to Old Town area.

Staff

Cleanliness & Comfort

Ameron Luzern Hotel Flora

Luzern

Concierge staff is very knowledgeable and helpful.

Authenticity & Character

Location

Walkable distance to main station.

Staff

Cleanliness & Comfort

Hotel Lötschberg

Interlaken

Location is great. Staff support ok. Housekeeping below standard.

Authenticity & Character

Old building but relatively well kept.

Location

Convenient distance to various places.

Staff

Staffing at reception should be extended beyond 7pm.

Cleanliness & Comfort

Basic cleanliness and amenities provision need to be improved.

Activity Reviews

Zurich Old Town, Cruise and Lindt Home of Chocolate

Zürich

Quality of Experience

Guides, Drivers and Staff

Transport

Lucerne Walking tour and Cheese Tasting

Lucerne

We didn't expect a farm walk, even less so, a walk on the high grounds/farm/forest at Sonnenberg. We also didn't expect doing cheese tasting on a bench with cheese and wine brought along in the backpack by the guide Dave. But it turned out we enjoyed the tour VERY much. The green fields, the grazing cows, the cheese and wine, and also Dave's stories were all a great delight!

Quality of Experience

Guides, Drivers and Staff

Transport

Bern - Swiss Capital & Countryside!

Switzerland

The actual experience fell short of what was detailed in the itinerary. - There was a scenic drive of Swiss countryside, but we were not told or explained by the driver guide that we were actually going through this so-called UNESCO Biosphere Entlebuch - There was a visit to the Kambly place, but we were surprised to find out that the group of 3 was enrolled in a 2-hour cooking class. We were NEVER told ahead of time.......that certainly wouldn't fit the profile of the group. And there was NO sampling session at Kambly. - There was NO sampling session at Emmentaler either. - We passes through a lot of farmhouses but there was no stop at any of them. We did stop for pictures at the top of some kind of farmland (with a Switzerland Grand Tour signage).

Quality of Experience

Guides, Drivers and Staff

The driver guide Henry was polite, but he acted more like a driver than a guide (except in the guided walk in Bern).

Transport

Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!

Switzerland

Places we visited are special and memorable........particularly the Beatus Caves and the boat ride on Lake Thun. Interesting though that the guide Mike usually just left us at the entrance or at a certain drop point, and we were just given maps to walk around on our own. Is that the standard practice of being a driver/guide?

Quality of Experience

Guides, Drivers and Staff

Maybe the guide should be more "involved" in pointing out and explaining points of interests instead of leasing us just with maps to explore on our own.

Transport

Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app. We didn't need any assistance during our trip but it was nice to have a 24/7 contact number just in case.