We couldn’t have asked for better care.

Switzerland | Oct 1 - Oct 12, 2026

My wife worked with Caroline for months before our planned trip to Switzerland in October. Caroline was very good about getting all the hotels, trains, drivers set up and vouchers and tickets for when we’d need them. Months before our trip she would check in with new developments or we would write her with questions and possibilities for changing the itinerary. She made every effort to make our trip unique and specific to what we were looking for.
As we got closer to leaving, we got more frequent up dates and developments. She sent us PDFs of everything we needed, vouchers, tickets, etc. and an amended itinerary.
Then, literally, the weekend before our trip our old Siamese cat became sick. My wife felt she could not leave our sick cat with a cat sitter. Caroline notified all the entities that would be affected and managed to recoup some of the charges that had already been set up.
She let them know that I would be traveling alone and would not need two rooms, seats, tickets, etc. She also let me know that she would be available anytime (night or day) for a phone call if I need assistance.
Midway through the trip I started getting confused about which trains needed tickets and which ones needed the Swiss Travel Pass. I contacted her…. And she wrote back listing everything coming up and what I could expect and what I needed each time in a check off fashion. It was very helpful to have a simple list and not be flipping through vouchers or reading the itinerary to see if I had missed something.
There were many different trains and a need to switch between them at times to take a different train and/or direction.
Juggling platforms and finding the right cars was challenging when not speaking German, but Caroline’s instructions made it much easier.
We have nothing but good things to say about Caroline as she went way beyond the necessary to provide for excellent care for any contingencies that could come up on the trip. She also checked in regularly with my wife as to how she and our sick cat were doing. Kudos to Caroline, travel agent extrodiaire.