Kimkim Trip Reviews for Italy

4.8
Based on 994 ratings
Read 994 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Brynn’s Italy - Cinque Terre, Amalfi, Florence & Rome
Italy | May 25 - Jun 7, 2025

M
Marnie G.
Atlanta, GA | Reviewed on Jun 09, 2025
Melanie from Kimkim made planning our niece’s 16th birthday trip a breeze. From start to finish Melanie was quick to respond and flexible with our many change requests. Once on the ground in Italy, Giovanna kept in touch daily to make sure we knew the plan for transfers and excursions. When we ran into a surprise, which only happened once or twice, Giovanna and the team resolved the issue quickly. We had great private guides (Stefano in Cinque Terre, Rafaela in Pompeii, and Paolo at the... Read more

Melanie from Kimkim made planning our niece’s 16th birthday trip a breeze. From start to finish Melanie was quick to respond and flexible with our many change requests. Once on the ground in Italy, Giovanna kept in touch daily to make sure we knew the plan for transfers and excursions. When we ran into a surprise, which only happened once or twice, Giovanna and the team resolved the issue quickly. We had great private guides (Stefano in Cinque Terre, Rafaela in Pompeii, and Paolo at the Colosseum in Rome were stand outs). The group tours were a bit of a let down after the private guide experience. Our transfer drivers were all early and efficient. Overall our KimKim experience was as fabulous and we will use them again!

Hotel Reviews
Relais Le Clarisse Rome
Rome

Great location, comfortable rooms, and very friendly staff. The breakfast was hearty and a great way to start our busy days.

Authenticity & Character
Location
Great restaurants and sights nearby.
Staff
Cleanliness & Comfort
Hotel Nazionale
Levanto

Easy walk from the train station and near the beach. The restaurant across the street was one of the best we tried in Italy. Loved that the hotel offered free beach towels and bike usage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alfieri9 Boutique Hotel
Florence

A little out of the way but walkable to all the sights. Hotel check in is across the street at another property which was a little confusing but we figured it out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montestella
Salerno

Location is good for exploring Salerno but the property is aging. Our room had water damage on the walls and a shower that leaked. Breakfast was good. Lots of street noise at times from our room. Staff was efficient but aloof compared to staff at other properties.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pesto making class
Pesto making class
Cinque Terre

This experience was a little weak. We enjoyed that it was a private experience but it was quick. We were just told the ingredients, instructed how to make it and then ate it. Enjoyed the local wine.

Quality of Experience
Food
Average pesto in a paper bowl.
Guides, Drivers and Staff
Transport
Loved Stefano
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

Incredible sights made all the more spectacular by our wonderful private guide Paolo. He made the place come to life and delivered his tour with passion and care. Wonderful experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The group tour of the Vatican Museum & Sistine Chapel was very impersonal. The guide did not connect and the entire experience seemed rote and without feeling. The guide company was not real clear about what we were doing and were slow to get things started. Overall this was a painful experience.

Quality of Experience
Guides, Drivers and Staff
Private driver was great. Group guide was subpar
Transport
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Loved the private guide who got us in quickly. He was a little had to understand but it was helpful to have his insights

Quality of Experience
Guides, Drivers and Staff
Transport
Lemon tour and cooking class
Lemon tour and cooking class
Italy

This was one of our favorite experiences in Italy. Incredible staff, amazing views, delicious food. This was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
On time and personable.
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Rafaela was incredibly knowledgeable and fun to be with. Pompeii is incredible and she made it even better. There was a mixup on the times of our tour so she was rushed and we didn’t get a full 2 hours but we made the most of it.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 15, 2025
Hi Marnie,
thank you so much for your review and for letting us know how your trip went. Sounds like you all had a lovely holiday and Brynn had a lovely birthday trip to remember.
Although I was in the backgroud the convierge always kept me up to date with your trip and I'm pleased Giovanna helped resolve a couple of issues you had during your stay.
Due to the holiday here in Italy we had to change the lemon tour and cooking class venue and it definitely sounds like we picked the perfect... Read more

Hi Marnie,
thank you so much for your review and for letting us know how your trip went. Sounds like you all had a lovely holiday and Brynn had a lovely birthday trip to remember.
Although I was in the backgroud the convierge always kept me up to date with your trip and I'm pleased Giovanna helped resolve a couple of issues you had during your stay.

Due to the holiday here in Italy we had to change the lemon tour and cooking class venue and it definitely sounds like we picked the perfect place for the perfect experience! So pleased you enjoyed it!

Sorry to hear about the hotel in Salerno, we will look into this, had we known at the time we would have done our best to change rooms for you.

I'm also sorry you didn't enjoy the Vatican tour, as you can imagine the Vatican has been taken over even more since the Pope's passing and with it being the Jubilee year too, not an excuse for the guide of course but I'm guessing it was also very busy; we will take this up with our supplier to make sure we do not use him again. Thank you.

I look forward to helping you plan your next trip to Italy and thanks again for trusting me and the team with your holiday.

Alla prossima!
Melanie

KimKim makes traveling so simple!
Italy | May 26 - Jun 7, 2025

Linda
Linda B.
Coeur d'Alene, ID | Reviewed on Jun 08, 2025
The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that! Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.
Next, Gabby took us on the wonderful and exhilarating... Read more

The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that!

Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.

Next, Gabby took us on the wonderful and exhilarating hike to Vernazza! She was a complete pleasure to spend the day with.

All the drivers were professional and punctual. We appreciate all of them as well!

Lastly, we’d like to express our appreciation for Catrina. She made the process of creating our trip to Italy seamless. Thank you for pulling this wonderful trip together for us. We enjoyed every bit of it.

Grazie,
Tom and Linda

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 15, 2025
Dear Linda and Tom, What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you. I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is... Read more

Dear Linda and Tom,

What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you.

I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is incredibly touching, and knowing that you were welcomed with such warmth makes it even more special. 🥰

It was a real pleasure to plan this trip for you, and knowing that you experienced it with such joy and gratitude is the greatest reward for me.

Sending you a big hug and looking forward to your next Italian adventure!

Caterina 🌻

Francesco was responsive and patient and will...
Italy | May 24 - Jun 6, 2025

Lori
Lori G.
Palm Desert, CA | Reviewed on Jun 08, 2025
Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible. Read more

Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible.

Hotel Reviews
Hotel Olimpia
Venice

The room was small, the staff was not as friendly or helpful. The garden was beautiful. The location was good and within walking distance from the train and bus stations.

Authenticity & Character
Location
Walking distance to transportation. Water taxi able to drop us off directly in front of the hotel.
Staff
Friendlier
Cleanliness & Comfort
Michelangelo
Sorrento

Great location, pool options on various floors. Great view from rooftop bar/restaurant, friendly staff.

Authenticity & Character
Location
close to shopping, restaurants, etc
Staff
Cleanliness & Comfort
The Pantheon Iconic Rome Hotel
Rome

Hotel was beautiful and in a great location. Staff was exceptional and went above and beyond to ensure our comfort. Hotel room service dinner was excellent. Ended up ordering the same dinner two nights in a row. Close to shopping and major attractions.

Authenticity & Character
The hotel is great as is - it's just more modern so has less old world character.
Location
Staff
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 09, 2025
Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.
I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding... Read more

Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.

I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding made all the difference.

Wishing you all the best, and I hope we’ll have the chance to plan another adventure together in the future. Italy (and I) would be happy to welcome you back anytime!

Warm regards,
Francesco 😊

Rome & Tuscany Trip Review
Italy | May 16 - May 27, 2025

Susan
Susan S.
Moraga, CA | Reviewed on Jun 07, 2025
I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy... Read more

I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Valeria booked us into the Villa Monica which is only 2K from Greve (the nearest town). She said it was walkable and we could ride the bikes at the villa. However, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. She also assured us there was taxi service in Greve but that is not true. There was no taxi service and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos Valeria sent did not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Valeria is based in Rome and it was clear she knows the accommodations there. She booked us in the Fortyseven Hotel which is centrally located, very comfortable with excellent service. We enjoyed our time there very much. Also, all the tours she arranged were excellent and we loved our guides: Marco on the golf cart, Claudia at the Vatican and Alicia on the bike trip. We learned so much and had a great time. The tours in Tuscany were fabulous. Leonardo led us on an amazing bike tour, we loved having lunch at La Piaggia as well as the farm tour and cheese tasting at Il Podele. Eleanora was our guide for truffle hunting and the cooking class and it was so interesting to talk with her about Tuscany and her love of languages. Guissepe was an amazing truffle hunter with his dog Bibi who we all loved. And the cooking class with Andrea and Eliza was incredible as well as the tour of Sandro’s vineyards and wine making operation.

Also all our transfers worked out perfectly. All drivers were punctual, professional and friendly and we are grateful for their service. We especially loved Manuel who drove us 3 times and helped us immensely.

So, Valeria did many things wonderfully well however it was offset by the poor advice on Tuscan lodging. We use travel agents specifically to avoid situations like that so it was quite a disappointment when we realized she was not familiar with Greve transportation, with the state of the villa or with anticipating how difficult it would be for - 7 people with no reliable transportation to buy food or go to restaurants, sight see in town, etc.

Hotel Reviews
Villa Monica
Greve in Chianti

Do not rent this unless you have a rental car! We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Villa Monica is only 2K from Greve however, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. Also there is no taxi service in Greve and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos do not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Authenticity & Character
Purchase newer more comfortable furniture in the common rooms
Location
Need a car to get into town
Cleanliness & Comfort
Get rid of the moldy smell
47 Boutique Hotel
Rome

Excellent location near the Forum, very comfortable with top rate service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Rome Airport Hotel
Fiumicino

Great hotel services: pool, gym, restaurant - comfortable, clean rooms - good vibes

Authenticity & Character
Location
Easy walk to airport terminal
Staff
Cleanliness & Comfort
Activity Review
Day visit to Siena and San Gimignano - guide in Siena included
Day visit to Siena and San Gimignano - guide in Siena included
Italy

The day visit to Siena and San Gimignano was just okay. Our guide in Siena, unfortunately, spent too much time inside a church despite the tour being advertised as mostly outdoors. We were eager to explore on our own, and this slowed the experience down.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Jun 12, 2025
Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.
I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to... Read more

Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.

I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to Marco, Claudia, Alicia, Leonardo, Eleonora, Giuseppe, Andrea, Eliza, Sandro, and Manuel.

At the same time, I’m so sorry to hear about the issues at Villa Monica. I completely understand your frustration about how hard it was to get around and the lack of taxis. Honestly, this villa is the closest one to town — most others are really out in the middle of nowhere. That’s why I thought being just 2 km from Greve would work well. I never imagined that the bikes would be broken and completely useless — that was a terrible surprise, even for me, and I’m really sorry.

I’ve already reached out to the villa’s management because it’s unacceptable that the photos and amenities didn’t match reality. Never imagine that could be possible. I am surprised as you, and really disappointed.
I’m pushing to make sure this gets corrected for future guests.
Your feedback is very important to me, and it will help me improve and be more cautious with similar bookings going forward.

I also want to thank you for recognizing the care and effort I put into planning your trip. It means a lot. I’m just truly sorry that one part of your journey didn’t go as planned.
I really hope I’ll have the chance to plan another trip for you — one that’s smooth and enjoyable from beginning to end.

Grazie mille,
Valeria

Amazing Trip to Italy
Italy | May 28 - Jun 5, 2025

Judi
Judi S.
Minneapolis, MN | Reviewed on Jun 07, 2025
Everything about our trip to Italy was absolutely AMAZING! Andrea was so knowledgeable and wonderful! 😃🙌💜
We spent time in Rome, Florence, and Naples! All of our tour guides were experts in sharing incredible information about the various tours we participated in! I highly recommend KimKim, Inc. for anyone who wants an awesome and memorable trip/vacation!! 😃
Read more

Everything about our trip to Italy was absolutely AMAZING! Andrea was so knowledgeable and wonderful! 😃🙌💜
We spent time in Rome, Florence, and Naples! All of our tour guides were experts in sharing incredible information about the various tours we participated in! I highly recommend KimKim, Inc. for anyone who wants an awesome and memorable trip/vacation!! 😃

Hotel Reviews
Hotel Floridiana
Amalfi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & spa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Navona Essence Hotel
Roma
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican Museums and Sistine Chapel - small group
Vatican Museums and Sistine Chapel - small group
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - small group guided tour
Colosseum and Roman Forum - small group guided tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Jun 13, 2025

Thank you so much Judi for your very nice words. It was a pleasure working with you.

Perfect Trip!
Italy | May 17 - May 31, 2025

Emily
Emily T.
Newark, NJ | Reviewed on Jun 06, 2025
We had the most incredible trip. Marta communicated with us almost weekly until we left for the trip so were informed and felt prepared. We collaborated to create the itinerary, but she picked great hotels and tours that made our trip even more special. Some of the highlights were our private tour guide in Siena, our apartment in Florence, Mariel & the food tour in Rome, and our farm stay hotel outside of Sorrento. We felt that we were able to see and do so much, while having the perfect... Read more

We had the most incredible trip. Marta communicated with us almost weekly until we left for the trip so were informed and felt prepared. We collaborated to create the itinerary, but she picked great hotels and tours that made our trip even more special. Some of the highlights were our private tour guide in Siena, our apartment in Florence, Mariel & the food tour in Rome, and our farm stay hotel outside of Sorrento. We felt that we were able to see and do so much, while having the perfect amount of days in each city. Throughout our trip, Marta and Jessica were proactive in sending our driver details for the next day and their contact details information. We will definitely be using this service on future trips. Thank you again for giving my family the trip of a lifetime!

Hotel Reviews
Hotel Dell'Opera
Venice

The staff was incredibly friendly and the included breakfast each morning was delicious. Great location.

Authenticity & Character
Location
Very close to walk to dinner spots and tours destinations
Staff
Cleanliness & Comfort
Relais Regina Giovanna
Sorrento (Na)

The property is so so gorgeous. All of the staff were very professional and eager to help. The only downside was that dinners weren’t great, but breakfast service was delicious and they have a free hourly shuttle to Sorrento where you could grab dinner instead.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Alfani al David
Florence

Right across from the accademia. A little loud during the day, but quiet at night. Valeria and Francesca met us upon check in and gave us some great local recommendations. Large space, yet very homey.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Group Tour
Vatican & Sistine Chapel Group Tour
Rome

It’s a must do, but that place is really crowded. Would have liked longer to explore the museum, but they keep people moving - not a flaw of the tour.

Quality of Experience
Guides, Drivers and Staff
Small Group Tour of Colosseum Underground, Arena and Forum
Small Group Tour of Colosseum Underground, Arena and Forum
Rome

You definitely need to be in shape to do this tour. It is a fast paced walk around the Roman forum, but there is so much to see in a short amount of time.

Quality of Experience
Guides, Drivers and Staff
Gondola ride
Gondola ride
Venice

Must do in venice

Quality of Experience
Hidden Venice Walking Tour
Hidden Venice Walking Tour
Venice

To be honest, this was fine for us. We didn’t really remember it after the fact, but enjoyed ourselves during it.

Rome: Foodie Walking Tour of Campo de Fiori Market and Roman Neighborhoods
Rome: Foodie Walking Tour of Campo de Fiori Market and Roman Neighborhoods
Rome

Definitely a highlight of the trip. The guide was really informative and took us to some great stops. They had a cookbook and restaurant guide that they sent afterwards too.

Quality of Experience
Guides, Drivers and Staff
Capri in a Day by boat
Capri in a Day by boat
Italy

This was so much fun, but if you have a big group, would be better to get your own boat instead of sharing with others as it does get a bit cramped.

Tuscany: San Gimignano & Siena Day Trip
Tuscany: San Gimignano & Siena Day Trip
Italy

Wish we had more time in Siena, what a hidden gem! Our tour guide was a local and had so much knowledge to share. Definitely a highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marta Toso
Marta
Marta Toso
Local specialist in Venice, Italy | Replied on Jun 11, 2025

Hi Emily!
I am so glad your family enjoyed a wonderful vacation in Italy! Thank you for your detailed review; it will help us monitor our services.
But most of all, thank you for your kind words!
I wish you many many trips together, as fun as this one!
All the best,
Marta

The overall trip was smooth and hassle-free—j...
Italy | May 12 - May 24, 2025

S
Sindhu N.
Dublin, OH | Reviewed on Jun 06, 2025
The overall trip was smooth and hassle-free—just the way I had envisioned it. Arianna was incredibly patient and accommodating, customizing the itinerary to fit my preferences perfectly. The local agents stayed in constant touch throughout, which allowed me to focus on enjoying the experience rather than managing logistics or the daily schedule. They were also flexible with last-minute adjustments, which was a huge help as I was traveling with my two kids who needed extra attention. I... Read more

The overall trip was smooth and hassle-free—just the way I had envisioned it. Arianna was incredibly patient and accommodating, customizing the itinerary to fit my preferences perfectly. The local agents stayed in constant touch throughout, which allowed me to focus on enjoying the experience rather than managing logistics or the daily schedule. They were also flexible with last-minute adjustments, which was a huge help as I was traveling with my two kids who needed extra attention. I couldn’t have asked for a better experience—this is my second time planning a trip with KimKim, and it’s always a delight. If you’re looking for a stress-free, well-organized vacation that still lets you see and do as much as possible in a short time, KimKim is the way to go. It’s something I’ll always cherish!

Hotel Reviews
The Guardian Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Cesare Augusto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Canaletto
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Residenza Fiorentina
Firenze
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Condominio Monti Boutique Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
B&B L'Orto Delle Terme Bagno Vignoni
Bagno Vignoni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lunch and wine experience in Montepulciano*
Lunch and wine experience in Montepulciano*
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tour to Pisa, Siena and San Gimignano with Lunch & Wine Tasting
Full Day Tour to Pisa, Siena and San Gimignano with Lunch & Wine Tasting
Florence

It was a group of about 80 people. While the experience was good overall, it wasn’t quite what I was hoping for—I was expecting a more relaxed pace and a deeper opportunity to explore the place. But with time we had the places we covered in a day..I would say it was a good tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Excursion to Cinque Terre: the Scent of the Sea
Full Day Excursion to Cinque Terre: the Scent of the Sea
Florence
Rome Pasta-Making Class
Rome Pasta-Making Class
Rome
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Rome in a Day: Skip the Line Vatican Tour & Colosseum
Rome in a Day: Skip the Line Vatican Tour & Colosseum
Rome
Half-day Capri Boat tour from Sorrento*
Half-day Capri Boat tour from Sorrento*
Amalfi Coast

The tour guide Nicola was awesome !!!!!

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Jun 09, 2025

Dear Sindhu,
Thank you so much for your lovely words!
I’m very happy to hear you felt supported along the whole planning process and that everything run smoothly for your family. Thanks for your appreciation for our guides and local partners—we take great pride in carefully selecting them, and we are very proud of these collaborations.
We look forward to welcoming you back to Italy one day!
Arrivederci from all the Storywalking team!

The airport transfers were awesome. The hotel...
Italy | May 25 - May 30, 2025

R
Rene G.
Dallas, TX | Reviewed on Jun 06, 2025
The airport transfers were awesome. The hotel was ok. It was one block off a major avenue near a hospital. So, we heard sirens day and night. Paid extra for a balcony and rooftop bar. Being one block off major streets, we were surrounded by taller buildings blocking all views from balcony and roof top bar. No one ever used the rooftop bar in the evenings. Also, no severs were visible to order drinks from, ie useless. Never used! The rooftop bar area was used for breakfast area which was ok.... Read more

The airport transfers were awesome. The hotel was ok. It was one block off a major avenue near a hospital. So, we heard sirens day and night. Paid extra for a balcony and rooftop bar. Being one block off major streets, we were surrounded by taller buildings blocking all views from balcony and roof top bar. No one ever used the rooftop bar in the evenings. Also, no severs were visible to order drinks from, ie useless. Never used! The rooftop bar area was used for breakfast area which was ok. However, breakfast buffet was the same exact food every single morning. No variety or other options given.
The scheduled tours were provided by Liv Tours. All the guides and drivers were excellent and went above and beyond. One guide Ribal who was amazing, remembered us from our tour with him and came over to say « Hi » the following day when we were with another guide from Liv Tours. He (Lou name?) was also great and at the end of our Collosseum tour with him , he summed up our time perfectly ´It was like spending time with family!’
Our Day Trip to Pompeii and Positano was a delight. We were impressed by our guide’s knowledge of Pompeii and could tell she really enjoyed sharing her knowledge and experience with us. We were disappointed kimkim could not book us and advised us against a long day trip by van to Florence & Pisa. I personally don’t like the opaque pricing but I understand it’s typical of travel agencies.

Hotel Review
Hotel Monte Cenci
Rome

It is a nice boutique hotel. I would not say it was 5 stars but charge as one. It is located in a central location. Everything is walkable. However, the hotel has no views from balcony or rooftops bar. No one ever used rooftop bar as it had no servers. The breakfast buffet was identical every day. Staff was excellent! We had room serviced every day and turn down service too. Close to a hospital so sirens noise 24/7.

Authenticity & Character
Small but elevator limited to two guests at a time. Some long wait times.
Location
Walkable but no views!
Staff
Awesome staff and very helpful.
Cleanliness & Comfort
Cleaning public areas all the time.
Activity Reviews
Private Guided Visit of Vatican Museums & Sistine Chapel
Private Guided Visit of Vatican Museums & Sistine Chapel
Rome

Private tour is the way to visit. More time to ask questions and can spend more time in areas you enjoy. Very crowded so small group is easier to navigate around huge groups.

Quality of Experience
We could ask to see or find items that were of interest to us.
Guides, Drivers and Staff
Ribal our guide was very knowledgeable and knew where to stand to take the best photos.
Private Pompeii & Amalfi Coast Day Tour from Rome
Private Pompeii & Amalfi Coast Day Tour from Rome
Rome

As a private tour we could go at our own pasce and select where to stop for pictures.

Quality of Experience
Pompeii is huge could spent a whole day there.
Guides, Drivers and Staff
Driver and guide were excellent and experienced. Made everything run smoothly.
Transport
Top notch Mercedes-Benz van. Very spacious and comfortable. Expert driver on tiny little roads.
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Italy

Awesome inside and out. Our guide was excellent and treated us like family. Also suggested the best spots for that prefect picture.

Quality of Experience
Just awesome!
Guides, Drivers and Staff
Guide was very knowledgeable and brought along a slide deck (paper PowerPoint) too help explain some items in more detail. I loved it!
Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid | Replied on Jun 06, 2025
Hi Rene! Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear you enjoyed the airport transfers and had such positive experiences with our guides — it’s wonderful that they made your tours feel like time spent with family! We truly appreciate your feedback about the hotel and will share your comments with the team to help improve the experience for future guests. Regarding the Florence and Pisa day trip, we generally don’t recommend it from Rome due to... Read more

Hi Rene! Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear you enjoyed the airport transfers and had such positive experiences with our guides — it’s wonderful that they made your tours feel like time spent with family! We truly appreciate your feedback about the hotel and will share your comments with the team to help improve the experience for future guests. Regarding the Florence and Pisa day trip, we generally don’t recommend it from Rome due to the long travel times involved and we always strive to offer the best advice based on our knowledge and availability. Thanks again for sharing your experience — we look forward to helping you plan your next adventure!

Kimkim made our Italy trip (honeymoon) wonderful.
Italy | May 24 - Jun 3, 2025

Kay
Kay C.
Brookhaven, GA | Reviewed on Jun 05, 2025
Kimkim made our Italy trip (honeymoon) wonderful. The small Boutique hotels were so nice. Melanie planned everything wonderfully. She kept in touch with us all the way. Agota messaged us every evening, remining us of the plans for the next day and what to expect.
The tour in Venice (Ganna our guide) were knowledgeable and a joy to know. Daniele was our guide in Lake Como, he took us on an unforgettable tour through the backlands of the lake, up to a Grotto for lunch that was absolutely...
Read more

Kimkim made our Italy trip (honeymoon) wonderful. The small Boutique hotels were so nice. Melanie planned everything wonderfully. She kept in touch with us all the way. Agota messaged us every evening, remining us of the plans for the next day and what to expect.
The tour in Venice (Ganna our guide) were knowledgeable and a joy to know. Daniele was our guide in Lake Como, he took us on an unforgettable tour through the backlands of the lake, up to a Grotto for lunch that was absolutely wonderful.
In Rome we took a private drive to a vineyard outside the city. We made pasta that they cooked for our lunch. Took a tour of the Vineyard. What a wonderful Day
I definitely recommend this team and will be using them again in the future...

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 05, 2025
Hi Kay, thank you so much for your review! You definitely did have the honeymoon you both deserved!
Again I'm so sorry for the inconvenience in Venice and we were so pleased to be able to arrange Gianni for a last minute private tour instead (some things are just meant to be!).
The Lake Como tour sounds lovely so pleased you enjoyed it; Thank you fo listening to my suggestions and for trusting me with some an important holiday, I know I say it all the time, but every single trip really... Read more

Hi Kay,

thank you so much for your review! You definitely did have the honeymoon you both deserved!
Again I'm so sorry for the inconvenience in Venice and we were so pleased to be able to arrange Gianni for a last minute private tour instead (some things are just meant to be!).

The Lake Como tour sounds lovely so pleased you enjoyed it;

Thank you fo listening to my suggestions and for trusting me with some an important holiday, I know I say it all the time, but every single trip really does mean a lot to me and knowing myself and the team helped create special Italian memories, is an honour and reminds us why we do what we do!

I look forward to your next trip Kay, take care,

Melane

I have to tell you that I have never had such...
Italy | May 15 - May 28, 2025

Elysa
Elysa D.
Storrs, CT | Reviewed on Jun 04, 2025
I have to tell you that I have never had such an experience that actually exceeded my expectations. This was a 10th year anniversary .the Kim Kim TEAM made it an absolute dream. Prior to going to on the trip my assistant Melanie was helpful in choosing the destinations. We wanted to go to gave me other advice, including what not to pack into a day, tip information other questions I had during the trip once in ItalyI was contacted daily by WhatsApp my guide in Italy, who made sure that... Read more

I have to tell you that I have never had such an experience that actually exceeded my expectations. This was a 10th year anniversary .the Kim Kim TEAM made it an absolute dream. Prior to going to on the trip my assistant Melanie was helpful in choosing the destinations. We wanted to go to gave me other advice, including what not to pack into a day, tip information other questions I had during the trip once in ItalyI was contacted daily by WhatsApp my guide in Italy, who made sure that everything was perfect from Beginning to end. She texted me every day to see how my day went and to provide the passes for the tours for the next day. Assured that we were picked up, we were supposed to. What I could not believe that every single pick up and drop off an activity was exactly as planned. We had some wonderful guides along the way.Agota from Lee Italian side of the tour and one of the guy, Sarah, who drove us to a few places in one day was very pleasant. In fact, I left something in the car and she was kind enough to bring it to a hotel where I could pick it up the next day. I have never been so happy in a foreign country. We went to so many places Florence Venice the Amalfi Coast Sorrento I couldn’t have asked for better weather better a trip organization and I was happy to have the free days that we could wander around and get lost. Incredibly Google maps worked fantastically. We had a great meal everywhere. We went in Italy, which was of course expected Rome was wonderful. We had a great meal at Lampa, which I cannot_more. I had fun wandering to the Trevi fountain, which make sure you know what days of the week they’re cleaning it because I was surprised on a Monday morning when it was the water was off, but check the Internet and explained that it would be on later so we went back and had a great time. I cannot_how fantastic and easy the store company made it. We would certainly use them again my husband, who never left the country I was worried about going was very relaxed and comfortable The the entire time and we felt very taken care of. He’s actually wanting to go back to Italy next year, so this was an enormous prize for all of us thank you so much for all what you did for us .

Hotel Reviews
Hotel Villa Pinciana
Rome

We stayed at the Hotel Villa Pinciana for our first and last nights in Rome. The room itself was very small, reminiscent of a cruise ship, with just enough space for a king-sized bed and two side tables. Although it felt cramped, I was pleasantly surprised by the large patio that accompanied the room—it was as big as the room itself and beautifully adorned with flowers and seating. I heard the hotel used to be an embassy of some sort, which is interesting. Despite its small size, there were no issues with water or bugs. Overall, a decent stay, but not exceptional in terms of room size.

Hotel Porta Faenza
Florence

The hotel in Florence, Hotel Porta Faenza, was absolutely lovely. The room, though not massive, was very comfortable and sported a beautiful and spacious bathroom. It felt like a welcoming place to return to after a day exploring Florence. Definitely one of the highlights of our accommodations during the trip.

Activity Reviews
Deep wine Chianti and San Gimignano
Deep wine Chianti and San Gimignano
Florence

The Deep Wine Chianti and San Gimignano tour was a delightful experience. The vineyard itself was beautiful, and the lunch provided was very nice. The only drawback was that the sales pitch for the wine was quite heavy, which led me to purchasing more than I initially intended. Apart from that, it was quite enjoyable—just be prepared for the sales part!

Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

The Boat tour along the Amalfi Coast was absolutely wonderful. The views were stunning, and the experience was truly one-of-a-kind. It's the kind of tour that makes you love Italy even more. A definite highlight of our trip!

The Ruins of Pompeii & Winery on the Vesuvius
The Ruins of Pompeii & Winery on the Vesuvius
Italy

Unfortunately, the tour of The Ruins of Pompeii was a bit disappointing. Our guide was rather unengaging and made the tour less enjoyable than I had hoped. We did have a nice lunch afterward, which improved the overall experience a bit.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 05, 2025
Dear Elysa,
what lovely words. Thank you so much. From the first day right up until the end of your trip, you were the perfect guests. I remember your doubts before booking and I remember thinking how special this trip must be to your both, so reading your words and seeing more of your beautiful pictures (thank you for sharing them along the way too) just proves what a fabulous holiday you both had, and here at ItalyCharme and Kimkim we are delighted to have been part of such beautiful...
Read more

Dear Elysa,
what lovely words. Thank you so much. From the first day right up until the end of your trip, you were the perfect guests. I remember your doubts before booking and I remember thinking how special this trip must be to your both, so reading your words and seeing more of your beautiful pictures (thank you for sharing them along the way too) just proves what a fabulous holiday you both had, and here at ItalyCharme and Kimkim we are delighted to have been part of such beautiful memories.

The booking and concierge team do a pretty excellent job to make it all work and our drivers, guides and suppliers all care for what they do and I'm pleased it shows!

Thank you once again for trusting me with your anniversary and I can't wait to book your next trip to Italy!

Take care and you know where I am!
Melanie

Flexible, dedicated professionals who curate wonderful experiences
Italy | May 22 - Jun 3, 2025

Gretchen
Gretchen C.
North Lauderdale, FL | Reviewed on Jun 04, 2025
Arianna spent almost nine months working with me on a specialized tour of Northern Italy, that offered us flexibility to visit family as well as unusual, less toursity areas of the country. Over that time, significant changes occurred requiring alterations to our trip plan (e.g., number of people traveling, exact dates, locations to visit, accommodations needed, availability of direct flights, etc.) Arianna professionally and graciously lept into action to cooperatively problem-solve. When I... Read more

Arianna spent almost nine months working with me on a specialized tour of Northern Italy, that offered us flexibility to visit family as well as unusual, less toursity areas of the country. Over that time, significant changes occurred requiring alterations to our trip plan (e.g., number of people traveling, exact dates, locations to visit, accommodations needed, availability of direct flights, etc.) Arianna professionally and graciously lept into action to cooperatively problem-solve. When I needed suggestions, she delivered helpful information, but there was never any pressure or inflexibility. Every traveler need is thoughtfully addressed, with patience and aptitude, and the things you don't even know you want are delivered.

The accommodations she secured for us in Sirmione and Cortina d’Ampezzo were spectacular. We expressed our overall travel preferences and budget and Arianna found lodging that far exceeded our expectations in some locations, while meeting expectations in the others.

Tours and experiences Arianna booked offered us unique, high-quality, individualized access to information and places we would never have found on our own. We wished we booked more!

Hotel Reviews
Gombit Hotel
Bergamo

The hotel was a marvel of renovation and in a great, central location in the upper città. Bed was comfortable, service was excellent, breakfast was good. The only notes I would offer for fellow travelers to this location are that it is adjacent to a tourist destination (park and fountain) over which our room faced, so it was quite loud. The nightly cost to park a car is quite high.

Authenticity & Character
A renovated historic building in an ancient corridor within the limited traffic zone, requiring a specialized permit.
Location
The proximity to the funicolare and many historic sites was perfect. Dozens of wonderful markets, stores, bars, and restaurants exist within a 10-minute walk. We were easily able to walk to the lower city and back from the hotel.
Staff
I wish I could remember them all by name, but the staff with whom we interacted were consistently warm, pleasant, and helpful.
Cleanliness & Comfort
The room was spotless and the towels were good quality. Everything felt new.
HOTEL de LEN
Cortina d'Ampezzo BL

If I had to live in a hotel, this would be the one. Everything about its unique character and exceptional delighted my soul, but the location and staff make it even more special than the architect and interior designer could have envisioned. Every glorious concept is so thoughtfully executed. The rooftop spa is something magical. Truly. I cannot wait to get back to it.

Authenticity & Character
This hotel should be winning design awards, and does, because it's stunning. I fear that after the winter olympics in 2026 bring more focus on this place, this hotel may become so well-known that it is impossible to maintain its current perfect character. The natural wood offers a rustic marriage to a modern, sometimes industrial, interior design. The communal spaces are welcoming, sleek, open, yet private. The transparency of the spa offered an authenticity and character that took my breath away several times.
Location
Staff
Unbelievably kind and considerate staff. They were "waiting for us" when we arrived, later than expected, after long drive. They offered us refreshments during a quiet and personalized check-in process on another floor, which was such a nice touch. People knew us by name and checked on us regularly during our stay. The spa staff, especially Francesca, were extraordinary.
Cleanliness & Comfort
The rooms are appointed in simple, tasteful decor. Bathroom with double sink was a nice touch. Everything was spotless. From a comfort standpoint, we found the inability to control room temperature or towel heating rack, lack of a refrigerator, and absence of extra bedding (lighter blanket to adjust to the fluctuations in temperature), downsides. Towels and bathrobes were high quality. Balcony was large, but with so much construction happening in the town, it was hard to enjoy being outside or having the windows open.
Lancaster Hotel
Milan

The hotel is an older accommodation in a decent location. Its staff are shining stars, however, and had the attitude and approach of a high-end place. It was relatively quiet and comfortable, with a typical breakfast.

Authenticity & Character
It is clearly an older facility, with some character and charm in its bones. Tiny elevator, old fashioned decor.
Location
If you like walking, which we do, this,was a great distance from the main attractions. There isn't much in the immediate vicinity, but it keeps it quieter outside.
Staff
Every person was kind and professional. The breakfast and front desk team were top notch, but special shout out to the guy who made us cappuccino at 4:50AM the day we departed.
Cleanliness & Comfort
While it definitely felt clean in our room and breakfast room, the common areas were quite run down in places. The walls in our room had paint peeling, scuffs, scratches, and the baseboards were badly damaged. The antiques in the room match the general decor and were a nice touch, but need better care. We could hear a lot of interior noise (neighbors above and along our hallway), although outside was quiet.
Hotel Ocelle Thermae & Spa
Sirmione

A resort and spa with a very luxe look and feel. Staff were impeccably dressed to indicate their role and function, underground parking was available, including electric charging, the entire facility was gated and closely controlled. The breakfast filled two rooms and included every option imaginable, including accommodating various dietary restrictions. The location was stellar--only a five-minute walk to Scaliger castle. But the spa facilities themselves were amazing. We sadly had little time to enjoy many aspects, as we were doing tours and visiting with family, but we wished we could have booked a few more days to enjoy the thermal baths and spa services. Notes: it is adults only, and the thermal spa comfortably accommodates a small number of guests at a time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Milan Last Supper Tour with City Highlights
Milan Last Supper Tour with City Highlights
Milan

Wonderful, moving experience to the the Last Supper and fully-appreciate how remarkable it is that the piece has survived, and restoration of this meticulous sort, has been achieved. The other highlights of the tour were also fantastic--ancient historical buildings, artworks, culture, politics--across thousands of years. Deborah was patient and excellent.

Quality of Experience
Guides, Drivers and Staff
Sirmione Walking and Boat Tour & Scaliger Castle
Sirmione Walking and Boat Tour & Scaliger Castle
Italy

Wonderful, knowledgeable tour guide who showed us the highlights of Sirmione by walking and private boat ride. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour was great! Wish it was longer...
Cooking Class in the Dolomites
Cooking Class in the Dolomites
Italy

The chef we worked with was passionate about his craft and taught us special techniques for making homemade pasta, unique to the region. It felt odd cooking in the dining room so near the entrance, using a portable stovetop, and not in a kitchen, but it was still a great experience. A bit rushed.

Quality of Experience
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Jun 04, 2025

Hi Gretchen,
your words truly mean the world to us! It was such a pleasure helping you craft this meaningful journey through Northern Italy. I loved working with you every step of the way and appreciated your trust and collaboration. We're so grateful for the kind feedback and thrilled that both experiences and hotels exceeded expectations. We can’t wait to plan your next adventure!
Warm greetings from the whole Storywalking team!
Arianna

Salvo and Petre (Our driver for all things Si...
Italy | May 16 - May 28, 2025

S
stefanie p.
Kansas City, MO | Reviewed on May 29, 2025
Salvo and Petre (Our driver for all things Sicily) were incredible. Read more

Salvo and Petre (Our driver for all things Sicily) were incredible.

Hotel Reviews
Hotel La Griffe
Rome

Loved the bartender!! He was fun! The shower was extremely small but used to American bathroons

Authenticity & Character
Location
great to be a part of the action in central Rome but was a bit noisy at night
Staff
Cleanliness & Comfort
La Residenza Fiorentina
Firenze
Authenticity & Character
Location
Staff
Reception staff not seen unless checking in or out. When had a question about the room temperature was dismissed as that’s just the way it has to be
Cleanliness & Comfort
Hotel Livingston
Syracuse

Everything about this hotel was amazing from location to staff!

Authenticity & Character
the view of the sea from our room made the stay so enjoyable.
Location
we liked it because it was just far enough away from the hustle.
Staff
every single person was attentive and wanted to make sure everything was perfecto!
Cleanliness & Comfort
Hilton Rome Airport Hotel
Fiumicino

A nice Segway to getting back to American life.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Beach day in Noto area
Beach day in Noto area
Syracuse
Quality of Experience
Guides, Drivers and Staff
Our driver was so amazing
Transport
Our driver for 3 days was absolutely amazing. He went above and beyond.
Central Food Market & Tuscan Cooking Class
Central Food Market & Tuscan Cooking Class
Florence

The whole experience from the market to the class was 5 star all the way

Quality of Experience
Food
Guides, Drivers and Staff
Our chef was fun!! The wine flowed as we were waiting for the pasta to cook!
Ortigia Walking Tour: The Heart of Syracuse
Ortigia Walking Tour: The Heart of Syracuse
Italy

This honestly was a GREAT EXPERIENCE with Salvo! He knows the history of not just this area but all of Syracuse.

Quality of Experience
Guides, Drivers and Staff
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Rome

I mean it’s the Vatican!

Quality of Experience
Guides, Drivers and Staff
Frascati Tour: Enjoy Wine Tasting & Visit "Castelli Romani" area
Frascati Tour: Enjoy Wine Tasting & Visit "Castelli Romani" area
Italy

Such great knowledge of the area. The wine is spectacular ordered a lot and they graciously are shipping direct to us

Quality of Experience
Guides, Drivers and Staff
Guide and staff were very knowledgeable about the area
Transport
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Winery tour in Chianti Area
Winery tour in Chianti Area
Italy

The winery itself is beautiful, it’s big production!

Quality of Experience
Guides, Drivers and Staff
Transport
very quiet
Private driver at disposal
Private driver at disposal
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jun 01, 2025

Ciao Stefanie,

Thank you so much for your kind words!
We’re thrilled to hear that our drivers Salvo and Pietro, made your Sicilian experience so memorable. They both take great pride in offering warm hospitality and seamless service — we’ll be sure to share your lovely feedback with them!

We hope to welcome you back soon for another unforgettable Italian adventure.

Warm regards,
Jessica & the Storywalking Team

10000/10
Italy | May 19 - May 27, 2025

Mackenzie
Mackenzie T.
Ashburn, VA | Reviewed on May 29, 2025
I cannot say enough good things about this trip. Kimkim's questionnaire process made the planning aspect easy to begin and Arianna handled everything else with excellence. The information given to us beforehand as far as cultural tips, food recommendations, etc. was all so helpful. Once we finally arrived to Italy and began our trip, everything worked out perfectly and my first time traveling abroad could not have been made any easier on myself. All of our reservations went off without a... Read more

I cannot say enough good things about this trip. Kimkim's questionnaire process made the planning aspect easy to begin and Arianna handled everything else with excellence. The information given to us beforehand as far as cultural tips, food recommendations, etc. was all so helpful. Once we finally arrived to Italy and began our trip, everything worked out perfectly and my first time traveling abroad could not have been made any easier on myself. All of our reservations went off without a hitch, all drivers were on time, all instructions easy to follow, etc. We were even able to check in early to each accommodation -- a bonus! And each accommodation exceeded our expectations. It is hard to pick out one experience as our favorite... We loved every single one of our tour guides and each big group excursion we did turned out fabulous. Our Italian Travel Ambassador was easily accessible during business hours and quick to respond to any questions or concerns we had. I loved how she checked in at the end of everyday as well as provide details of the following day's itinerary and important information so that we did not have to frequently check our actual itinerary. I will not travel without Kimkim again!

Hotel Review
Locanda Leon Bianco on the Grand Canal
Venice

Our room was AMAZING! Private pier, kitchenette, excellent bathroom, etc. Easy to check in/out. Staff very friendly.

Authenticity & Character
Unique decor with mix of antique and modern furniture.
Location
Right on grand canal with lovely water sounds, boat watching, and great lighting. Felt safe even having a private pier leading into our room on the canal.
Staff
Super friendly and accommodating
Cleanliness & Comfort
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on May 30, 2025

Ciao Mackenzie,
Thank you very much for your kind words!
I am very happy that you enjoyed a wonderful seamless graduation trip that exceeded your expectations. I want to thank you also for your more detailed feedback regarding the guides, drivers, and hotels, and I can’t wait to help you plan your next adventure.
Warmest regards to everybody!
Arianna & the Storywalking Team

Let’s start with the good. The visit to Osti...
Italy | May 19 - May 28, 2025

Bob
Bob B.
Flagami, FL | Reviewed on May 29, 2025
Let’s start with the good. The visit to Ostia Antiqua was amazing. Our guide was the best and very engaging. We also very much enjoyed the trip to San Gimignano, Siena and Chianti was enjoyable with the wine tasting. Here are areas of improvement:
The level of information provided on exactly what we were getting or not getting at each site was not sufficient.
More detail on timing of events was needed.
Getting the some details of our trip more than 2-3 weeks before departure would have...
Read more

Let’s start with the good. The visit to Ostia Antiqua was amazing. Our guide was the best and very engaging. We also very much enjoyed the trip to San Gimignano, Siena and Chianti was enjoyable with the wine tasting.

Here are areas of improvement:
The level of information provided on exactly what we were getting or not getting at each site was not sufficient.
More detail on timing of events was needed.
Getting the some details of our trip more than 2-3 weeks before departure would have enabled more planning.

Our plane was delayed in arriving to Rome and we missed our first train ride to Florence and had to purchase new tickets for $444.35 . I felt like we should have been advised to wait to purchase the train ticket to Florence upon arrival. Instead we had a significant unexpected expense at the beginning of our trip.

The hotels we stayed at were good but not outstanding. Probably the one in Assisi was the best. Our reservations were incorrect in two of the hotels as they had the reservation as all one queen beds when one of the rooms were 2 twin beds. The shower in our room in Rome did not work correctly.

We did not have enough information on how to get back from Ostia Antiqua nor how long the trip would last.

Not having the English guide for the Vatican gardens nor the Scavi tour at St. Peter’s scheduled were disappointments as planning a year in advance, I would have expected those could have been arranged.

We did appreciate having other items offered to compensate for not getting what we had been planning for, but when paying a premium for travel services we would have expected more.

Hope these comments can be accepted as constructive feedback.

We enjoyed Italy very much and in the end had a wonderful trip.

Hotel Reviews
Hotel Ginori al Duomo
Florence

Nice mid-level hotel. Images over stated the

Authenticity & Character
Location
Staff
Very helpful
Cleanliness & Comfort
Il Palazzo
Assisi

Great location but need to know that it takes effort to walk there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trevi Palace Luxury Inn
Rome

Road was a bit too crowded. Shower had mold in our room.

Authenticity & Character
Location
Staff
Very helpful
Cleanliness & Comfort
Shower to work correctly and no dirty moldy grout in shower
Activity Reviews
Uffizi Gallery and Accademia Gallery
Uffizi Gallery and Accademia Gallery
Florence

Great but crowd control is over whelming

Quality of Experience
Private tour in San Gimignano, Siena and Chianti
Private tour in San Gimignano, Siena and Chianti
Italy

Enjoyed this trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free afternoon in Assisi
Free afternoon in Assisi
Assisi

Enjoyed going to Basilica. Sam Domiano, and walking from tops of hill down to the Basilica

Quality of Experience
Assisi Walking Tour
Assisi Walking Tour
Assisi

We did this on our own

Local specialist: Grazia Greco

Caterina did a great job with the planning of...
Italy | May 22 - May 26, 2025

L
Lisa C.
Purcellville, VA | Reviewed on May 28, 2025

Caterina did a great job with the planning of our trip. I had to make many changes along the way due to constantly changing family schedules, etc, and she was very flexible. all of our drivers for our excursions and transfers were great and communicated really well with us. This is our 4th time using Kimkim and we have referred many friends to your company who have in turn been happy with their trips. We will definitely use Kimkim again for our future travel!

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 28, 2025

Ciao Lisa,
Thank you very much for your kind words! It was truly a pleasure to support you throughout the planning of your special journey, even with all the changes along the way. I'm so glad that everything went well, and I can’t wait to help you plan your next adventure.
Warmest regards to the whole family!
Caterina

My wife and I went to Italy, Vatican & Switze...
Italy | Apr 28 - May 20, 2025

T
Tommy R.
Groves, TX | Reviewed on May 27, 2025
My wife and I went to Italy, Vatican & Switzerland. We used the high speed trains to go between cities and regions which was exciting and clean. We both wanted a custom trip tailored to what we wanted to do, see and experience. KimKim took all our ideas and they suggested a few more. They checked-up on us with What’s App text each day. They put the trip all together with our train tickets, private drivers/transfers, clean 4 star boutique hotels that were within walking distance of must-see’s.... Read more

My wife and I went to Italy, Vatican & Switzerland. We used the high speed trains to go between cities and regions which was exciting and clean. We both wanted a custom trip tailored to what we wanted to do, see and experience. KimKim took all our ideas and they suggested a few more. They checked-up on us with What’s App text each day. They put the trip all together with our train tickets, private drivers/transfers, clean 4 star boutique hotels that were within walking distance of must-see’s. They don’t do air travel. They suggest restaurants or you find your own. We had cooking class and dinner in people’s homes because we wanted to learn their culture and dishes. We had an experienced as a couple, and not the cookie-cutter herd feeling. We were not listening to other Americans, we were hearing locals speak different languages and we had fun trying to communicate and thankfully most know some English. Our trip was seamless and our drivers were always there to pick us up and our tours were all private as we requested. Let your travel budget be your guide. We saw more places and did more things than we could have using the”package” deals. Hats off to them; I have to recommend them because they deserve it!

Hotel Reviews
Agriturismo Il Colle
Bellagio

We had a veranda view of Lake Como that wowed us. The veranda was big. We loved the room and service.

Authenticity & Character
The view and service. Breakfast is great. It’s on a hill so walking is challenging. You might want a cab to restaurants.
Location
It is near the Gardens of Villa Melzi.
Staff
Mary was attentive to our needs
Cleanliness & Comfort
Clean, roomy, The big windows and doors open for fantastic views. Also has a small washing machine and veranda dry rack.
Casa Montani Hotel
Rome

Andrea was incredibly helpful. His restaurant suggestions are the best. It’s within steps of everything important to see.

Authenticity & Character
It doesn’t look like a hotel. It’s got eight rooms that are well kept and a little turn of the century looking elevator I loved.
Location
Centrally located, quiet and very clean.
Staff
Andrea makes the stay great!
Cleanliness & Comfort
Not your regular hotel. You get a key to a large front door where there are little offices and you walk to the elevator and up to your room. Simple,clean, smart location in a good area.
Hotel Steffani
St. Moritz

Swiss feel with a close view of the Matterhorn out of your balcony!

Authenticity & Character
Very Swiss
Location
Close to everything, we took the gondola up to the top of the mountain, had lunch and came back down!
Staff
Always available
Cleanliness & Comfort
Very good
Activity Reviews
Dinner Experience in a Local Home Restaurant
Dinner Experience in a Local Home Restaurant
Rome

We can’t say enough about going to these people’s homes and making pasta,cooking it including tiramisu!

Quality of Experience
Wonderful people
Food
Authentic homemade food!
Guides, Drivers and Staff
Transport
All Rome in one day: Golf cart, Colosseum & Vatican Private guided tour
All Rome in one day: Golf cart, Colosseum & Vatican Private guided tour
Rome

This is how you see it all and save your feet! Jacomo put us in the right spot everytime.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Our private driver Francisco knew the area and all the views. We would get spots and no one else was around. That meant he had greater knowledge and gave us an extra advantage. He brought us to an incredible restaurant with the best water view.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of the Villas with local guide from Bellagio
Tour of the Villas with local guide from Bellagio
Lake Como

Fantastic guide, we saw more views and sites on this one trip than several put together.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Jun 03, 2025
Dear Tommy, Thank you for sharing such a detailed and heartfelt review! It sounds like you and your wife had a truly unforgettable experience across Italy and Switzerland. We're so glad we could help bring your custom travel vision to life and that everything—from the high-speed trains to the private tours and boutique hotels—met your expectations. It's especially rewarding to hear how much you enjoyed the authentic cultural moments, like the cooking classes in local homes. We strive to... Read more

Dear Tommy,

Thank you for sharing such a detailed and heartfelt review! It sounds like you and your wife had a truly unforgettable experience across Italy and Switzerland. We're so glad we could help bring your custom travel vision to life and that everything—from the high-speed trains to the private tours and boutique hotels—met your expectations. It's especially rewarding to hear how much you enjoyed the authentic cultural moments, like the cooking classes in local homes. We strive to create seamless, personalized trips just like yours, so your kind words truly mean a lot. Thank you again for your recommendation—it was a pleasure to help make your travel dreams come true!

Arrivederci from the whole Storywalking team!

We simply had a wonderful time.
Italy | May 18 - May 25, 2025

J
Janice G.
Newark, NJ | Reviewed on May 27, 2025
We simply had a wonderful time. Major highlights include Ivan's tour of Pompeii and Elisabetta's cooking class, although the other tours and the mosaic class were also very good. It would have been helpful to know in advance which tours were large groups and which were private, but all worked out very well. We would use Kimkim again. Read more

We simply had a wonderful time. Major highlights include Ivan's tour of Pompeii and Elisabetta's cooking class, although the other tours and the mosaic class were also very good. It would have been helpful to know in advance which tours were large groups and which were private, but all worked out very well. We would use Kimkim again.

Hotel Reviews
Hotel Piazza Bellini & Apartments
Naples

Huge room, charming place, good service. The piazza and balconies offered ways to be outside if the mood struck. I recommend the place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Navona Colors Hotel

The room was on the small side, but I didn't spend any time in there, so no problem. Service was great, breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Capuchins Crypt: Sacred Music in the Heart of Rome
Capuchins Crypt: Sacred Music in the Heart of Rome
Rome

This activity was so-so. Could be a one night thing, but the soloist was not into performing.

Julius Caesar & the Emperors’ Stories private walking tour
Julius Caesar & the Emperors’ Stories private walking tour
Rome

Guide was knowledgeable. Peace altar was the most memorable part of the tour. Overall, very good experience.

Welcome to Rome!
Welcome to Rome!
Rome

We had no problem meeting our driver and getting to the hotel.

Early entrance tour of Vatican Museum,  Sistine Chapel and St. Peter Basilica
Early entrance tour of Vatican Museum, Sistine Chapel and St. Peter Basilica
Rome

Beautiful, but we needed a lot more time.

Private guided tour of Haercolanum
Private guided tour of Haercolanum
Italy

Anna was knowledgeable and fun.

Mosaic workshop with a local micro-mosaic artisan
Mosaic workshop with a local micro-mosaic artisan
Rome

Good experience. She didn't seem to mind that we ran overtime.

Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Rome

The guide was good, but she was hard to keep up with. I felt like she could have stopped to count us more often. Also, a small thing, but her stick was hard to follow--instead of a flag or scarf, she just had a tiny stuffed animal on the end of it and it was hard to see in the crowd.

Private Neapolitan Cooking Class
Private Neapolitan Cooking Class
Naples

This is an activity not to be missed. Elisabetta shared produce and olive oil directly from her farm so we could make a delicious, authentic meal. Also, the setting for this class is gorgeous.

Quality of Experience
Guides, Drivers and Staff
Guided tour of Pompeii and Bosco Reale
Guided tour of Pompeii and Bosco Reale
Italy

Ivan was an exceptionally good guide. He modified where we went based on our interests and answered a whole slew of questions.

Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on May 29, 2025

Thank you so much, Janice, for sharing your thoughtful feedback! We're thrilled that Ivan’s tour and Elisabetta’s cooking class stood out as highlights, and we’re glad the rest of the experiences were enjoyable as well. Your comments about group sizes are very helpful—we’ll work on making that clearer going forward. It's great to hear the hotels suited your needs and that everything worked out smoothly.
We’d love to welcome you back with Kimkim for more memorable experiences!
Lorenzo and I send our warmest regards to all of you!

First trip using KimKim exceeded all expectations.
Italy | May 18 - May 25, 2025

P
Peter K.
Chicago, IL | Reviewed on May 27, 2025
Wow! This was my first trip using KimKim. My wife and I wanted a special trip in Sicily with our adult children to see the sights and connect with relatives in a remote part of the island. Our local specialist Chris was excellent in every way. My wife broke her leg in January so we had to put the trip planning on pause until we were confident she would be ready. Chris was very accommodating with this and with some minor last minute changes. Everything was excellent from the airport... Read more

Wow! This was my first trip using KimKim. My wife and I wanted a special trip in Sicily with our adult children to see the sights and connect with relatives in a remote part of the island. Our local specialist Chris was excellent in every way. My wife broke her leg in January so we had to put the trip planning on pause until we were confident she would be ready. Chris was very accommodating with this and with some minor last minute changes. Everything was excellent from the airport transfers to the local guides to the hotels (with the exception of the hotel in Palermo which was very noisy). We had a private cooking class in Taormina with Luca. 3 members of our group are gluten free. They had one station set up that was gluten free and another for gluten tolerant. Our guide for the Mount Etna hike to Vale de Bove was incredible. He is part of the Italian mountain search and rescue team. He was very friendly and knowledgeable. The drivers we had were professional and very personable.

Hotel Reviews
Palace Catania | UNA Esperienze
Catania

Great location. Very nice rooms. Be sure to enjoy the rooftop bar and restaurant with views of Mt. Etna

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Chiaramonte
Ragusa

Stunning views, Very clean and modern rooms. Beautiful pool. One of the best meals we had in Sicily.

Authenticity & Character
Location
Countryside relais
Staff
Cleanliness & Comfort
Hotel Villa Athena
Agrigento

This is probably top-10 in hotels we have stayed in. The views of the temples are incredible. Be sure to plan to enjoy a meal in the outdoor dining area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Saracen Sands Hotel & Congress Centre
Isola delle Femmine

We asked for a hotel near the PMO airport because we had a 0550 Flight in the morning. The hotel is a very large convention hotel. The room was clean but smelled strongly of mold and vinegar. The concrete was spalling on the wall. The worst problem was the *very* loud birthday party with DJ in the courtyard until 11 PM our first night. The desk staff promised there would be no party on our second night before our flight. They lied. There was a very loud DJ in the courtyard facing our room and the other courtyard had a party with loud music. At 10PM we insisted on a new room. The Staff accommodated us by moving us to a recently built villa but that required us packing and moving to a new building outside the hotel campus. … Less than 3 hours of sleep before a very long trip home. … FYI the beach was filled with garbage, very unappealing but not under the control of the hotel.

Authenticity & Character
Location
Staff
Positive: they moved us into a quiet room at 10 PM. Negative Staff lied to us by stating there would not be a party on Saturday night.
Cleanliness & Comfort
Very loud, don’t stay if you want to sleep before midnight.
Activity Reviews
Full day excursion to Taormina with a Sicilian cooking class
Full day excursion to Taormina with a Sicilian cooking class
Italy

The cooking class with Luca was a highlight of the entire trip. Half the group was gluten free. Luca had a separate gluten-free station set up for the pasta making portion of the class. Luca was fun and engaging and even experienced cooks learned a lot about Sicilian specialties. The class was super fun and the food was delicious and abundant. … Our guide for the Taormina was a solid “B” grade and was the weakest link of the trip. She was grumpy that our lunch ran late and started the tour with “I have a doctor’s appointment so it is OK if you want to have time to walk around.” She was technically ok but seemed rushed and distracted.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Etna hiking & wine tasting
Etna hiking & wine tasting
Italy

Our guide Dario is a serious mountaineer. He was very fun, entertaining and informative. He is also a member of the Italian Search and Rescue team so we knew we were in good hands. We had a fantastic view of the Vale de Bove, a UNESCO heritage site. I have done lots of backpacking and climbed many mountains, but this was one of the most stunning sites I have seen.

Quality of Experience
Guides, Drivers and Staff
Transport
Agrigento - Scala dei Turchi - Valley of the Temples
Agrigento - Scala dei Turchi - Valley of the Temples
Agrigento

Lorenzo was literally one of the best tour guides we have ever had. His deep knowledge of history gave context to the site. His style is extremely entertaining and he made the whole tour super fun. He talked for 2 hours and the tour went by in a flash. Lorenzo is one of the few people I would specifically seek out if I were to visit Sicily again. I wish I could give 6 stars

Quality of Experience
Guides, Drivers and Staff
Transport
Ragusa & Agricola Occhipinti guided tour
Ragusa & Agricola Occhipinti guided tour
Ragusa

Ragusa is worth a quick visit. Our driver was amazing. He took us to a great spot on the superior village to get a view and then took us to the lower village. He dropped us in the Piazza, pointed out a great gelato shop and told us he would meet us by the garden. This gave us the perfect opportunity to stroll through the Main Street in an unhurried manner. Occhipinti gave an excellent tour and the wines were quite good. (We ordered a couple of cases to ship home). However, the vineyard is a bit out of the way and probably not worth a special trip unless you are in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on May 27, 2025
Dear Allan, I want to thank you for your kind words and appreciation of all the services organized and offered to you. I am very happy that everything went smoothly and that you enjoyed a wonderful family holiday to the unique, authentic land of Sicily. I want to thank you also for your more detailed feedback regarding the experiences, guides, drivers, and hotels, and rest assured, I will be considering very seriously everything you have mentioned about the Saracen Sands Hotel. Overall, it... Read more

Dear Allan,

I want to thank you for your kind words and appreciation of all the services organized and offered to you. I am very happy that everything went smoothly and that you enjoyed a wonderful family holiday to the unique, authentic land of Sicily. I want to thank you also for your more detailed feedback regarding the experiences, guides, drivers, and hotels, and rest assured, I will be considering very seriously everything you have mentioned about the Saracen Sands Hotel.

Overall, it was a pleasure working with you, and I hope to get the chance to plan another trip for you in the future, in Italy and/or Greece.

Wishing you all the best with happy & safe future travels!

Kind regards,
Chris

They were very detailed and everything went s...
Italy | May 8 - May 19, 2025

Maureen
Maureen D.
Ashburn, VA | Reviewed on May 26, 2025
They were very detailed and everything went so smoothly. I loved getting the daily reminders of our itinerary. The guides and drivers were all great and professional. I would definitely recommend KimKim for anyone who wants a hassle free vacation planned Read more

They were very detailed and everything went so smoothly. I loved getting the daily reminders of our itinerary. The guides and drivers were all great and professional. I would definitely recommend KimKim for anyone who wants a hassle free vacation planned

Hotel Reviews
Harmony Hotel Mykonos
Mýkonos City

Loved this hotel and the breakfast was amazing. It was in a great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Montani Hotel
Rome

Easy check in and the room was beautiful. This room was in the perfect location to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adamant Suites Santorini
Santorini

This property was beautiful just wish we knew what exact room we were getting. Our trip advisor told us we were getting upgraded and that wasn’t the case so we were very disappointed. The hotel handled it very professionally though and it wasn’t their fault. They were very helpful with luggage etc.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison il Conservatorio
Sorrento

Beautiful property but the fan in the room caused the lights to bang against the wall. This hotel was in a great location and breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albergo Terminus
Como

Such a great property such a charming room with an amazing view of lake como

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Veneziano Venice
Venice

Great location and very nice rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

She was amazing very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Gondola Ride
Venice Gondola Ride
Venice

Just ok didn’t interact or offer to take pics etc.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Evening Rome Walking Tour
Private Evening Rome Walking Tour
Rome

She cared more about the little details in a building etc and skipped over some of the big tourist things saying oh that’s to crowded. We were tourists and wanted to see the Spanish steps trevi fountain etc. She didn’t gear it to what we wanted to see and do.

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

She was amazing very intuitive to her group - kept things moving offered to take pics etc.

Quality of Experience
Guides, Drivers and Staff
Transport
Pasta Making and Tiramisu Class
Pasta Making and Tiramisu Class
Rome

So fun total highlight of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

This was great the boat driver was awesome and patient while we went to the blue grotto.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour Amalfi Coast: Positano & Amalfi
Private Tour Amalfi Coast: Positano & Amalfi
Italy

Great driver very knowledgeable and courteous.

Quality of Experience
Guides, Drivers and Staff
Transport
Luxury Catamaran Cruise around Santorini
Luxury Catamaran Cruise around Santorini
Santorini

Didn’t get to get bc of winds

Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Jun 03, 2025

Dear Maureen, Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that you enjoyed the daily itinerary reminders. It's great to know our guides and drivers made a positive impression as well. We're glad we could help make your vacation hassle-free, and we truly appreciate your recommendation. We hope to help you plan another amazing trip in the future!

Arrivederci!

Sardinia trip...
Italy | May 18 - May 24, 2025

J
Jon C.
Mansfield, MA | Reviewed on May 25, 2025
Sardinia is beautiful and we loved the activities scheduled for us. The hotels were lovely and well situated. The guides for all our activities were knowledgeable and personable. There were a few minor glitches-our driver was given the wrong address for the car rental center which caused some stress. Our driver from the airport had some difficulty finding the hotel in Cagliari and did not speak any English so there were some communication challenges. We had previously booked a trip to... Read more

Sardinia is beautiful and we loved the activities scheduled for us. The hotels were lovely and well situated. The guides for all our activities were knowledgeable and personable. There were a few minor glitches-our driver was given the wrong address for the car rental center which caused some stress. Our driver from the airport had some difficulty finding the hotel in Cagliari and did not speak any English so there were some communication challenges. We had previously booked a trip to Portugal with KimKim and it was flawless, so we were expecting the same for this trip. Overall the trip was great and we will likely book through KimKim again for future travel.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 27, 2025

Ciao Jon,
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that you loved Sardinia, enjoyed the scheduled activities, and found the hotels well located and comfortable. It's also wonderful to know that the guides made a positive impression.
We’ll work closely with our local partners to ensure this kind of confusion is avoided in the future.
Thank you again. We’d love the opportunity to plan your next adventure!
Best,
Maria Grazia & Storywalking Team

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.