Kimkim Trip Reviews for Italy

4.8
Based on 890 ratings
Read 890 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

An Italian Dream; Rome - Naples - Sorrento - Amalfi Coast
Italy | Oct 6 - Oct 13, 2024

Martin
Martin H.
United Kingdom | Reviewed on Oct 21, 2024
Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining... Read more

Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining 9 days of our trip, were all very professional, friendly and helpful. Because KimKim use local people, it was also wonderful to get a truly local tour with deep local knowledge of the area, even when we were just transferring from one hotel to another. In addition 2 of our guides were able to make great restaurants suggestions that meant we ended up lunching in very special places, that we would never have known about.

Italy is without doubt one of the world's most beautiful countries and Sorrento and the Amalfi coast did not disappoint - however it was the people that we met along the way that elevated the experience even further; So, a big thank you to Beatrice (Rome), Francesca (Naples), Pepe (driver Naples - Sorrento), Gianni (private tour of Pompeii), Manfredi (private speed boat for the day around Capri and islands), Massimmo (tour of local towns) and Carmine (driver to Naples airport).

The hotels that Catrina chose for us were also incredible: The 2nd leg of our trip was at the Grand Hotel Royal, Sorrento. It is the epitome of classic 'Italian Rivera' elegance, with amazing views from our room and all the terraces across the ocean to Mount Vesuvius, with the occasional cruise liner on view. The staff were very professional and courteous. The hotel is dressed beautifully, with classic Italian decor throughout, good food and great bar service. The hotel had a kind of magical quality with it's unique outdoor lift that descends through the rock to a private beach/pontoon area right on the water's edge. Whilst very quiet and you feel you are away from it all, it is also a short walk into Sorrento old town, where there are many shops, and great restaurants and bars.

The 3rd leg of our trip was at Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you!

Hotel Reviews
Grand Hotel Royal Sorrento
Sorrento

The epitome of classic Italian Rivera elegance. The hotel, garden terraces and restaurants have amazing views across the ocean to Mount Vesuvius, with the occasional cruise ship on view in the bay. The hotel is beautifully dressed throughout in classic Italian decor. The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views. The hotel offers a good range of food, although somewhat limited but the food, especially breakfast and service was excellent and the bar staff very attentive. Overall the hotel has a magical/nostalgic quality, especially with it's outdoor lift that descends from the upper terraces down through the rock to a private beach/pontoon, right on the water's edge. Whilst the hotel is located on a road, it is quiet and you feel away 'from it all'. Yet the hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine. We loved staying here!

Authenticity & Character
The epitome of classic Italian Rivera elegance. The hotel is beautifully dressed throughout in classic Italian decor.
Location
Whilst the hotel is located centrally, it is quiet and you feel away 'from it all'. The hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine.
Staff
The bar staff (a young lady) was particularly good - however everyone at the hotel was professional and courteous.
Cleanliness & Comfort
The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views.
Furore Grand Hotel
Furore

Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you! The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food at FGH is also exceptional; the breakfast alone is a wonder but the jewel in the crown, is the fine-dining experience. It is not hard to understand why the hotel/chef was awarded a Michelin star within 3 months of the hotel opening.

Authenticity & Character
The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food and wine is authentic and local, but delivered with contemporary flair.
Location
The hotel is fairly remote which means you need to hire a private driver and / or take the hotel shuttle service - however this is one of the best bits about this hotel, as when you are there you feel that you have escaped it all, yet it is accessible to explore all the best towns and villages in the area.
Staff
The staff at FHG could not do enough for us!
Cleanliness & Comfort
Spotless, and well maintained throughout our stay.
Activity Reviews
Train transfer Rome/Sorrento with 2h guided tour in Pompeii
Train transfer Rome/Sorrento with 2h guided tour in Pompeii
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private boat tour to Capri
Private boat tour to Capri
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Visit of The Amalfi coast  Villages Full Day
Visit of The Amalfi coast Villages Full Day
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Lovely trip
Italy | Oct 3 - Oct 12, 2024

Melissa
Melissa U.
Denver, CO | Reviewed on Oct 20, 2024
Everything was well planned and seamlessly easy. We came across many people who were lost and couldn’t find their tour groups, but Irene’s detailed instructions got us where we needed to be on time. The hotels, drivers, tours, and tour guides were all phenomenal. The only misinformation we received was regarding the Florence highlights tour, where we saw the Duomo and the Galleria dell’Accademia. We were told we’d end the tour in the gallery and be able to spend additional time there after... Read more

Everything was well planned and seamlessly easy. We came across many people who were lost and couldn’t find their tour groups, but Irene’s detailed instructions got us where we needed to be on time. The hotels, drivers, tours, and tour guides were all phenomenal. The only misinformation we received was regarding the Florence highlights tour, where we saw the Duomo and the Galleria dell’Accademia. We were told we’d end the tour in the gallery and be able to spend additional time there after the tour, but we actually toured the gallery first, then the duomo, and ended by the Vecchio bridge. However, we had more than enough time in the gallery. We would definitely book with Irene and KimKim again.

Hotel Reviews
La Fenice et des Artistes
Venice

Very helpful staff and lovely rooms. We did run into a hot water issue when trying to shower in the morning, but overall a fantastic experience.

Authenticity & Character
Adorable rooms really make you feel like you’re in Italy
Location
Very centrally located and fun the hear opera music nearby
Staff
Helpful in every capacity. Helped us game plan finding a pharmacy on a Sunday, helpful coordinating with the water taxi picking us up for the train. Quick to give additional blankets.
Cleanliness & Comfort
Very clean and organized
Hotel della Signoria
Florence

Very centrally located and very helpful staff. Beautiful panoramic view at breakfast.

Authenticity & Character
Location
5 minute walk from most attractions
Staff
Always greeted us with a smile when coming and going
Cleanliness & Comfort
Very clean and organized
Abruzzi Hotel Rome
Rome

Pantheon view was amazing! Shower was sizable and lovely.

Authenticity & Character
Location
Lived being right next to the pantheon
Staff
Happy to help get bags up and down stairs, direct to requested locations using maps or gps, happy to take us to the cafe serving breakfast, happy to help game plan and address scheduling concerns. We needed breakfast before the cafe opened one morning and they arranged to get us bagged breakfasts the night before.
Cleanliness & Comfort
Activity Reviews
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

Lovely guide and personalized tour. Very helpful and happy to answer any questions and customize tour.

Quality of Experience
Guides, Drivers and Staff
Doge's Palace & St. Mark's Basilica Tour
Doge's Palace & St. Mark's Basilica Tour
Venice

Lovely personable guide. Entertaining and great information.

Quality of Experience
Guides, Drivers and Staff
Market & Cicchetti Food Tour
Market & Cicchetti Food Tour
Venice

Lots of yummy food and fun to see more of the city. Very helpful and personable guide. My mom was knocked into and dropped her gelato, and Carlotta went back and got her more. It would have been nice to have time to purchase food from the outdoor markets.

Quality of Experience
Food
They offered alcohol free options and tried to accommodate food sensitivities
Guides, Drivers and Staff
My mom was knocked into and dropped her gelato, and Carlotta went back and got her more.
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

Well organized and highly informative. Good balance of walking and riding in a car.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Beautiful and informative. It would have been nice to have fewer people. We had a group of about 10 and then 4 more were added because they messed up with their meeting place/time and missed their originally scheduled tour.

Quality of Experience
Guides, Drivers and Staff
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

So much fun to be some of the first people in the colosseum for the day. Beautiful to be there around sunrise.

Quality of Experience
Guides, Drivers and Staff
Fresh Pasta Making & Tiramisu Cooking Class
Fresh Pasta Making & Tiramisu Cooking Class
Rome

The chef was so personable and helpful and fun

Quality of Experience
Guides, Drivers and Staff
Vatican Guided Tour
Vatican Guided Tour
Rome

Very thorough and informative

Quality of Experience
Guides, Drivers and Staff
Local specialist: Irene Lappa

Perfect trip in every way
Italy | Oct 6 - Oct 19, 2024

D
Dana W.
Los Angeles, CA | Reviewed on Oct 20, 2024
I expect something to go wrong on any overseas trip; it seems impossible that with so much ground to cover that something would fall through or go sideways. Amazingly, nothing went wrong on this trip. Every detail was covered and Irene answered every possible question before it came up. We met every driver at the exact time they were scheduled to be there and every guide was excellent. The only thing we would have changed is having a driver meet us in Florence and drive us to the hotel, since... Read more

I expect something to go wrong on any overseas trip; it seems impossible that with so much ground to cover that something would fall through or go sideways. Amazingly, nothing went wrong on this trip. Every detail was covered and Irene answered every possible question before it came up. We met every driver at the exact time they were scheduled to be there and every guide was excellent. The only thing we would have changed is having a driver meet us in Florence and drive us to the hotel, since the hotel was literally across the street from the station. It would have been easier to walk to the hotel; there was no need for a driver. We loved the itinerary in every city. Our cooking class in Florence was one of the highlights of our trip. The instructor provided excellent directions and advice on how to make and cook the dishes and she was quite funny as well, which added to the fun. The sights, smells, and tastes of each destination made for an unforgettable experience. I would recommend kimkim to anyone--especially our planner, Irene. Thank you!!!

Hotel Reviews
Oasi Boutique Hotel Cinque Terre by Best Western
Levanto

This is a quirky, fun, and very comfortable hotel in Levanto. They provide a whole panoply of extras that add to the appeal: a delicious and unique breakfast bar, an assortment of bikes to borrow for free, Netflix (in case of a rainy evening that you want to spend in rather than going out), a few jars of cookies available at any time, a piano and guitar in the reception area for anyone to play, and very friendly and helpful staff. A great place to hang out!

Authenticity & Character
Lovely, comfortable rooms with balconies.
Location
Quiet neighborhood
Staff
Helpful and friendly
Cleanliness & Comfort
Hotel Modigliani
Roma

This hotel is quiet, centrally located, and comfortable. The rooms are small but adequate, and the breakfast buffet had a lot of variety and many delicious options.

Hotel Palazzo Vecchio
Firenze

This hotel is directly across from the train station, which is nice. However, it was quite dark and cramped, and the shower had barely any water or water pressure, so it was not our favorite hotel by any means. One of the lights in the room was out, and it took over a day to get it replaced, so the room was even darker than normal. The breakfast buffet, however, was delicious.

Tritone Best Western Hotel Mestre
Mestre

This was the largest hotel we stayed in while we were in Italy, and it is lovely. The rooms are comfortable, and there is a little more room to move around than in some other hotels. The train station is across the street, making it very convenient to travel to Venice. As with our other hotels, the breakfast buffet was remarkable--many delicious options to get the day started.

Activity Reviews
Local transfer in Amalfi Coast
Italy

The Amalfi Coast, due to its popularity, is now bumper to bumper traffic, so the best way (in my opinion) to see it is on foot, hiking the Path of the Gods. It is utterly gorgeous scenery the whole way, and the trip is accompanied musically by grazing brown goats adorned with bells that echo throughout the mountains. The path is not difficult, although it is often rocky and alternates from climbing to descents the whole way. At the end, there are somewhere between 1500 to 1700 steps to get down to the road that leads to the incredible town of Positano. Once you get to Positano, the climbing is not done--you have to go down to get to the beach, and up to get anywhere else. I'm convinced that anyone who lives in Positano has remarkable glutes and quads.

Private Pompeii Tour & Mount Vesuvius visit with light lunch
Private Pompeii Tour & Mount Vesuvius visit with light lunch
Pompeii

Mount Vesuvius provides some incredible views of Napoli and the surrounding countryside. Pompeii is much bigger than I could imagine and our guide was so knowledgable about the history of the place and people who once inhabited the city. It's a stunning site that should not be missed, but the one thing that made it such a fantastic adventure was our guide. He added so much value to our experience.

Quality of Experience
Guides, Drivers and Staff
We had a private guide that was an expert in the history of the people who had lived in Pompeii, and he really made it all some to life for us.
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

Venice is an incredible place, but if you stick to St Mark's square, you have no idea of what Venice is all about. We had a guide who was from Venice and knew her way around the tiny streets and quiet piazzas, as well as informing us about the history of Venice and how it came to be built (on a swamp!) and what is happening now with the city and its inhabitants. The real Venice is outside of the heavily-trafficked tourist areas, and it is beautiful and quiet and utterly amazing.

Pasta and Gelato Making Class in Florence
Pasta and Gelato Making Class in Florence
Florence

Super fun! Our instructor was excellent! We got to eat the food we made, and it was one of the best meals we had during out whole trip.

Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

As with any of the large tourist attractions in Italy, the guide is the key to full enjoyment. All of our guides were exceptional, and Matteo was no different. He was knowledgeable, friendly, and obviously knew all the ins and outs of the Colosseum, Palatine Hill, and the Roman Forum. Rome is a large, modern city, so it's a bit shocking to have the Colosseum and other Roman ruins pop up in the middle of all the accoutrements of modern life. The ruins are very crowded, so we had to adjust our expectations a bit, but although we were shoulder to shoulder with several thousand other tourists, it was fascinating to learn the history of ancient Rome.

Early Morning Vatican Tour
Early Morning Vatican Tour
Rome

As with our other tours, we had a fabulous guide to the Vatican. It was stunning to see the many treasures that the Vatican museums hold--statues, paintings, and of course, the majesty of the Sistine Chapel. Given the massive collection of masterpieces that the Vatican Museums hold, it would take months to fully explore the galleries, so we only saw a tiny fraction. The only downside was that there was no place to rest after hours on our feet, and the huge numbers of other tourists sharing the experience with us. Our guide, Alex, explained everything beautifully and was a great photographer to boot--offering to take our picture with impressive backgrounds around every corner. St Peter's Basilica is enormous, vast, immense--it's hard to process how big the space is; the piazza outside the cathedral is also gigantic. What an amazing place!

Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

One of the best tours we took! The tourists hung out at the Duomo, which was spectacular, but our guide took us to the less-crowded, but historically significant places in Florence, including smaller churches, streets full of the most fashionable brands, and palaces that were not full of tourists.

Local specialist: Irene Lappa

Kimkim did a great job of finding us rooms th...
Italy | Oct 3 - Oct 13, 2024

Lynn
Lynn R.
San Diego, CA | Reviewed on Oct 20, 2024

Kimkim did a great job of finding us rooms that were very centrally located for walking and getting to the places we wanted to go to. All of the guides were exceptional. The pick ups were always on time and easy to locate. Maria hooked us up with Storywalking in Sicily and they did a great job and were very responsive This was my second trip using Kimkim and I have referred many people to them and plan on using their services again in the future.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 21, 2024

Ciao Lynn,
Thank you for your wonderful feedback! We're thrilled that me and my Storywalking ream helped make your trip so memorable :)
It's great to hear the centrally located accommodations and guides met your expectations, and that everything went smoothly.
We look forward to helping with your future adventures!

Best,
Maria Grazia & Storywalking Team

We had a fantastic time. The choices made by ...
Italy | Oct 7 - Oct 19, 2024

T
Toby F.
Ashburn, VA | Reviewed on Oct 20, 2024
We had a fantastic time. The choices made by Irene our agent were well matched to what we wanted. The tours were also excellent. The transfers were on time and friendly. We were very very pleased. Traveling by train was fine though one was cancelled last minute while the last one was quite late getting in. Nonetheless it was a good way to get to a lot of locations. I would say if I had to be critical that 1) City tours in both Rome and Sorrento would have given us a "grand view" we... Read more

We had a fantastic time. The choices made by Irene our agent were well matched to what we wanted. The tours were also excellent. The transfers were on time and friendly. We were very very pleased. Traveling by train was fine though one was cancelled last minute while the last one was quite late getting in. Nonetheless it was a good way to get to a lot of locations. I would say if I had to be critical that 1) City tours in both Rome and Sorrento would have given us a "grand view" we would have appreciated to have then struck off to the areas we liked the most. However, I know time was short. 2) The hotel in Venice while clean and comfortable, was overlooking the bus depot which was a bit of a buzz kill. 3) Because both trains were later heading to Rome and Venice, we had more free time in the previous cities which we thoroughly enjoyed. Felt like a bonus. The crowds were the worst part of this trip ( yes I know.. we added 2 more tourists to the mix ) and had I known it was going to be that crowded, I might have opted to move this trip to a later time, i.e., early Nov or late Nov. weather permitting.

Hotel Reviews
Palazzo Guardati Hotel Sorrento
Sorrento

The room was clean and comfortable. The breakfast was good. The desk staff was business only, not particularly friendly. The location was great!

Authenticity & Character
Location
Able to walk everywhere easily.
Staff
Friendlier and more engaging with guests.
Cleanliness & Comfort
Hotel Le Clarisse al Pantheon
Rome

Very very clean. Room was strange in that it was L shaped and the a/c was in the furthest location from the bedroom so it took a long time to cool down. It was clean, however, and the staff were all friendly and helpful. Breakfast was good, too. Location was great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A/C unit far from bed area so took a long time to cool off room.
Hotel della Signoria
Florence

Loved the chic and boutiquey feel of this hotel. It was super clean and very convenient for walking the city. The breakfast was great and staff were all friendly. The elevator was not always convenient to use (often busy) but we didn't mind walking the stairs.

Authenticity & Character
character was boutiquey, authentic to area. probably not so much. We didn't mind for all the other amenities.
Location
Perfectly located.
Staff
all good
Cleanliness & Comfort
Very clean and room was comfortable albeit small.
Hotel Olimpia
Venice

Our hotel room had the view of the bus depot so it was a little less charming than otherwise had expected. Room was very clean and staff was friendly. Breakfast was not great compared to the other 3 hotels and it was very crowded always. It was a 27 minute walk to the main square which was a bit long after an entire day of walking. We had gone back and forth on where to stay in Venice. Staying on the Grand Canal would have been too expensive I believe?

Authenticity & Character
The room was nicely decorated and looked very Venetian.
Location
A bit far from the main square and our room overlooked the bus depot.
Staff
They were friendly just busy a lot.
Cleanliness & Comfort
The room was very clean and neat.
Activity Reviews
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

This was cancelled so we had a private driver. It was expensive but excellent.

Quality of Experience
Guides, Drivers and Staff
Our driver was excellent.
Transport
Vatican Guided Tour
Vatican Guided Tour
Rome

Our guide was great. The crowds were horrific though.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Again huge crowds at this time of year but our guide helped steer us away from them. He was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

This tour was excellent. We had a fabulous guide and the locations she took us to were fabulous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

This tour was also excellent. Our guide was fabulous and the areas she took us to were well worth it. Sienna was a disappointment as I had been there 26 years ago.. no real crowds then.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

The guide was wonderful. We were only 2 couples which was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Prosecco Wine Tour from Venice
Prosecco Wine Tour from Venice
Venice

LOVED LOVED our guide Sebastian. He was fabulous and even took us on the less traveled path to our locations where the scenery and the lack of crowds was greatly appreciated. The wineries were wonderful too.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

We had a wonderful guide. There was only ONE other couple of this tour ( possibly due to weather ) which made it more personal.

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

Chris & Maria - Prompt and Thorough! Easy To Work With!
Italy | Sep 28 - Oct 12, 2024

Millie
Millie T.
Singapore | Reviewed on Oct 20, 2024
Chris has been very pro active and responsive throughout our Italy trip although the initial engagement was for Greece vacation. Overall trip is well paced with no major required. He has been thorough from pre sales to post sales. Although Chris is based in Greece, together with his counterpart - Maria in Italy, both have been prompt on updates, advise on to do with special mentioned regards the Trenaline train delayed for 4 hours, our pre booked business class seats been hijacked. Very... Read more

Chris has been very pro active and responsive throughout our Italy trip although the initial engagement was for Greece vacation. Overall trip is well paced with no major required.

He has been thorough from pre sales to post sales.

Although Chris is based in Greece, together with his counterpart - Maria in Italy, both have been prompt on updates, advise on to do with special mentioned regards the Trenaline train delayed for 4 hours, our pre booked business class seats been hijacked. Very much appreciative for your on the toes in handling the situations.

The original planned Hotel Roma was reported with leaking issues, we were arranged to another boutique hotel.

Only feedback is room Accomodation request would be better accomodate as most of the rooms were partitioned, with rooms facing the streets.

Will definitely engage Chris again if we were looking for Greece holiday.

Hotel Reviews
Bettoja Hotel Mediterraneo
Rome

Location is conveniently located with min walk to Roma terminal. It is also walkable to tourists attractions, shopping, eateries etc. City bus tour just round the corner. Nostalgia Room is spacious but lots of mosquitoes (think season not right in between Summer to Autumn). Elevator takes forever.

Authenticity & Character
Old school.
Location
Roma terminal. Shopping. Tourist attractions.
Staff
Nothing to comment. The phone instructions to call for housekeeping is not tourist friendly.
Cleanliness & Comfort
Lots of mosquitoes.
Hotel Borgo Antico Como
Como

Clean and modern. Quiet even though facing the street.

Authenticity & Character
Quiet.
Location
Quiet. Away from crowd.
Staff
Helpful to provide us extra hangers.
Cleanliness & Comfort
Love the bright, clean room. Updated shower bath with jet for the back.
Hotel Locanda Vivaldi

Location is just min walk to tourist attractions, right by the pier. Room is clean. Service is excellent. Nice roof top bar for chilling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 23, 2024

Dear Millie & Gerard,

Thank you for your detailed overview and feedback regarding your trip and the quality of service provided. Myself and Maria were happy to help on the spot wherever needed. I look forward to planning your next vacation in Greece!

I wish you both a wonderful fall season ahead. All the best and safe travels!

Kind regards,
Chris

Attention to Details by the Kim Kim Staff (Andrea and Giulia) was Excellent
Italy | Oct 4 - Oct 16, 2024

DeMarie
DeMarie I.
Denver, CO | Reviewed on Oct 19, 2024
Thank you, Andrea and Giulia, for the excellent service you gave us in setting up our vacation to meet our desires of what to see on our 2 weeks in Italy. Your choice of hotels was wonderful in that they were close to the heart of the cities and were lovely accommodations. The arrangements for drivers was extremely helpful, also. And thank you for going out of your way to rebook our train reservations when Trenitalia went on strike. The Frecciarossa is a great ride and so fast! We... Read more

Thank you, Andrea and Giulia, for the excellent service you gave us in setting up our vacation to meet our desires of what to see on our 2 weeks in Italy. Your choice of hotels was wonderful in that they were close to the heart of the cities and were lovely accommodations. The arrangements for drivers was extremely helpful, also. And thank you for going out of your way to rebook our train reservations when Trenitalia went on strike. The Frecciarossa is a great ride and so fast!

We loved the several private tours that you arranged as the tour guides were outstanding in their knowledge and hospitality. The small group tours at the Doge’s Palace & St. Mark’s Basilica along with the tour of the islands of Murano and Burano, the wine tour of Tuscany and the Rome’s Colosseum, & Forum were also incredible. The small tours gave us a chance to meet other lovely folks from around the world. The boat ride to the Isle of Capri was breathtaking and we thoroughly enjoyed our day on Positano. You also gave us enough free time to shop and wander on our own which we much appreciated.

Grazie, again for setting up a dream vacation. We certainly will recommend your services to others.

Hotel Reviews
Hotel Pendini
Florence

The Hotel Pendini is located just off the Piazza della Repubblica and close to many sites. It’s a lovely old hotel with a lot of atmosphere and decorated with antiques. The breakfast is outstanding, and the front desk staff very helpful. The room was small which is pretty standard in Europe, but the bathroom was roomy. Even though our room faced a busy street, when the windows were shut, it was very quiet.

Authenticity & Character
Decorated beautifully.
Location
Just off a very large Piazza with lots of restaurants and shopping.
Staff
Very helpful.
Cleanliness & Comfort
Only negative was we stored our suitcases under the beds, and I think the maid staff had not cleaned the floors under the beds in quite a while.
Ca' Pozzo Inn
Venice

Lovely little hotel. Not that hard to find, but you need to keep an eye out for its entrance which is off the street and down a little alleyway. It has a security gate with a code. Room is small but serviceable. Only issue we had was the beds sit on a wooden platform and you can easily wack yourself in the shins! Our room had a lovely private courtyard. The hotel is very close to a water taxi stop which is very convenient.The breakfast is very good.

Authenticity & Character
Like a little designer hotel.
Location
Staff
Very helpful.
Cleanliness & Comfort
Clean, small but very serviceable for our needs.
Hotel Floridiana
Amalfi

Lovely small hotel. Two entrances with one having an elevator so you don’t have to lug your suitcases up a lot of stairs! Clean and the room we occupied had a shower that could fit 10 people! 🤣 The hotel is extremely convenient and but a few steps away from the street that has all the restaurants and shopping but is very quiet. It’s about a 3 min. walk to the jetties where you catch the ferries to Isle of Capri, Positano, Sorrento, etc. for day trips. There’s a small beach to dip your toes into the Mediterranean. Also, they have a laundry service that is quick and reasonable.

Authenticity & Character
Sweet, small hotel.
Location
Excellent location.
Staff
Very helpful.
Cleanliness & Comfort
Very clean.
Navona Essence Hotel
Roma

This small hotel is off of a Piazza that sets up an open air market each day and there are restaurants and shopping there, also. It is down a narrow cobblestone alley/walkway. I know if you are from the US, you may have a little trepidation about these narrow alleyways but this is the norm in Rome. There are shop fronts along these along with service entrances. These are also dimly lit at night, but we never felt unsafe. Many people walk along these routes. Be aware that the taxi would not come down the narrow street and left us off on the main street and then we had to pull our suitcases down to the hotel. Our private driver when we left the hotel managed to get closer to the hotel, but he still had to pull our luggage down the narrow street. The hotel is convenient to a lot of shops and eateries.

Authenticity & Character
Very small hotel, which is nice in many ways.
Location
Good location to many shops and plenty of restaurants.
Staff
Very helpful.
Cleanliness & Comfort
Very clean. The room we had, had about three steps up and then three steps down to get into the room. You might need to check that out if you are elderly or have trouble lifting your suitcases. I don’t think all the rooms are like that, so maybe just ask prior to booking.
Activity Reviews
Hidden Venice
Hidden Venice
Venice

Venice is a crumbling city of amazing beauty. The canals are its streets and so very different from other cities. It has its own charm like no other. Venice has an amazing water taxi system to get you from point A to point B.

Quality of Experience
Venice is so very different from most cities. It is fascinating to discover how it was built and why it still stands. Sad part is many are moving out to live in more modern buildings, which is having a detrimental affect on the city’s repair.
Guides, Drivers and Staff
People are friendly and try to accommodate visitors.
Transport
Plenty of ways to get around the city.
Murano and Burano small group tour
Murano and Burano small group tour
Venice

We saw a glass blowing demonstration and went to the museum. Spectacular glass work. We really loved Burano. In fact, our guided tour allowed for a quick demonstration of the dying art of lace making and the a short period for lunch. We decided to not go back with the tour and spend the rest of the day having a leisurely lunch, shopping and snapping photos of the wonderfully brightly painted houses. Came back on the last ferry of the day.

Quality of Experience
So much fun to see a very different environment.
Guides, Drivers and Staff
All very accommodating.
Transport
Wild ride from the airport to our hotel on a small water boat. Sea was choppy!
Cathedral, Baptistery, Giotto Bell tower and Brunelleschi Dome entrance ticket
Cathedral, Baptistery, Giotto Bell tower and Brunelleschi Dome entrance ticket
Florence

What a magnificent cathedral. Photos just don’t do it justice.

Quality of Experience
We had an excellent private tour while in Florence. It is a stunning city.
Guides, Drivers and Staff
Transport
Easy city to get around.
Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence

It was raging cats and dogs, so even though we had skip the line tickets for a specific time, everything was running late. Was it worth the wait and chill? Absolutely!

Quality of Experience
Nothing can prepare you for how beautiful David is in person.
Guides, Drivers and Staff
Transport
Florence is easy to navigate.
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Florence

Truly amazing how close the Tuscan region is to the heart of Florence. The landscape is picturesque and winding. Vineyards are generational and well run.

Quality of Experience
The friendliness of the vineyard staff.
Food
Excellent
Guides, Drivers and Staff
Excellent tour driver.
Transport
Comfortable vans
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

Wow. The Amalfi coast is stunning. The day we went to Capri, the Mediterranean was very choppy, but that didn’t stop us. We took a small tender out to the larger cabin cruiser and then toured the coastline of Amalfi and Positano before heading out to Capri. Capri, like Positano is steep and there is a lot of walking uphill if you want to get away from the beachfront areas. Well worth the climb for the marvelous views.

Quality of Experience
The boat captain was very skilled in getting us on and off in rough seas.
Guides, Drivers and Staff
Transport
Excellent.
Evening walk in Rome: twilight guided stroll - small group
Evening walk in Rome: twilight guided stroll - small group
Rome

It was a fun gelato tasting tour. We got to sample some yummy stuff and then proceeded along taking in the sites. Rome is crowded even when it’s supposedly a little off season. The unfortunate part was that 2025 is a Jubilee year and many of the fountains were covered with scaffolding for spiffing up in anticipation of the Jubilee. The Pantheon is a must see. We saw Trevi Fountain but there was no water in it, so no tossing of the coins. We also walked to the Spanish Steps. There again, extremely crowded. However, that should not deter one from going. It’s still an amazing city to see.

Quality of Experience
The city is amazing everywhere you look. It’s a city built on an ancient city with excavation going on all around.
Guides, Drivers and Staff
Tour guides were so knowledgeable and friendly.
Transport
Lots of walking but there are plenty of taxis if you prefer.
Colosseum and Roman Forum - small group guided tour
Colosseum and Roman Forum - small group guided tour
Rome

One of the highlights. The photos you see in the magazines will never give you the full picture of how colossal this ruin is. Our guide was excellent in taking us to the perfect spots and explaining what actually happened there. The Forum so very interesting as well. The views from Palatine Hill were spectacular. The Forum is not to be missed.

Quality of Experience
The tour was so excellent , the time flew by. If you can, it’s worth doing the skip the line tours everywhere. It doesn’t mean you won’t stand in line, but those lines move very quickly. And if you take a scheduled tour, be sure to be on time. They have a specific time the tour must enter and go through the security checks. They cannot wait for stragglers.
Guides, Drivers and Staff
Our tour guides go through a lot of training and have to pass an exam. Therefore, they are extremely knowledgeable so you get your money’s worth in information.
Transport
We walked there, but there is plenty of public transportation.
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome

The lines to get into the Vatican are extremely looooong if you are just winging it. Would HIGHLY recommend getting a skip the line ticket, even if you don’t do a tour.

Quality of Experience
Fantastic
Guides, Drivers and Staff
Excellent.
Transport
Walked from our hotel (30 minutes away). Google maps is without a doubt one of the best things Google has done.
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

If I could give 10 stars, I would. We took a private tour and our guide (MP) was amazing. Her knowledge made our walk through the Vatican so rich in understanding the history of the beginnings of Christianity. Her descriptions of the statues, paintings, tapestries and painted maps that lined great halls was outstanding. She reviewed the frescoes of the Sistine Chapel before we went in (since you cannot speak or take photos in the chapel) which was so informative so we were not only able to admire the glorious masterpieces but understand the symbology behind them. St. Peter’s Basilica is beyond description. Nothing can prepare you for it’s splendor.

Quality of Experience
Skip the line. After seeing how long the lines were, we were so glad we did this.
Guides, Drivers and Staff
Our guide was primo. They have to study for well over a year and take an exam, so you get an in depth tour.
Transport
We walked, but there’s lots of transportation in the city to get you there.
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 21, 2024

Dear DeMarie,
thank you very much for your your wonderful and super-kind words! It was a true pleasure for us to organize your from the very beginning, and we couldn't be happier that it fully satisfied your wished and expectations! Thank you always for sharing so many beautiful pictures with us: it is always very special for us to have the chance and privilege to share the special moments you live in your vacation!
All the best from your Italian friends!
Giulia and Andrea

Italy in October - couldn't be better!
Italy | Sep 30 - Oct 9, 2024

Martin
Martin L.
Drexel Heights, AZ | Reviewed on Oct 18, 2024
All the arrangements were great. We enjoyed all aspects of this trip and were pleased with the accommodations. The guides were excellent, especially Francesco who took us through Pompeii and gave us loads of information about the what we were seeing. Read more

All the arrangements were great. We enjoyed all aspects of this trip and were pleased with the accommodations. The guides were excellent, especially Francesco who took us through Pompeii and gave us loads of information about the what we were seeing.

Hotel Reviews
Hotel Continental
Sorrento

Although our room did not have a great view, it was lovely and the staff was very helpful. The location was good.

Authenticity & Character
Location
Within walking distance of a great pedestrian area/shopping district.
Staff
Cleanliness & Comfort
Royal Prisco Hotel
Positano

Fabulous view down to the sea. Walking distance to just about everything. Very helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Otivm Hotel
Rome

Very comfortable room. Excellent location close to the many attractions including the Coliseum and the Vitoria Emanuel monument.

Authenticity & Character
The rooftop bar is wonderful.
Location
Staff
Always willing to give us advice and directions.
Cleanliness & Comfort
Activity Reviews
Full-day Private Tour of Pompeii, Mt. Vesuvius and a Local Winery
Full-day Private Tour of Pompeii, Mt. Vesuvius and a Local Winery
Italy

Pompeii was so amazing. Mt Vesuvius was fun to walk to the summit and to see the crater and the winery tour was great. The wine was good as was the food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Sorrento

Marco, our boat captain was wonderful, friendly and enjoyable to be with. He was an excellent captain and got us into the Blue Grotto with minimal hassles in spite of the large number of people waiting to enter.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Road Trip - Stop in Amalfi and Ravello | Private Tour
Amalfi Coast Road Trip - Stop in Amalfi and Ravello | Private Tour
Sorrento

The road is very crooked and the traffic is intense, but it was worth it to see Amalfi and Ravello. Our driver was very good and there were lots of great sights to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Simona, our guide really enhanced this visit. She had a wealth of knowledge to share with us making the visit very enjoyable. We had been to the Colosseum many years before without a guide and this was so much better.

Quality of Experience
Guides, Drivers and Staff
The guide as excellent!
Rome Crypts and Catacombs Tour
Rome Crypts and Catacombs Tour
Rome

We had visited some crypts in Portugal and this was very similar and interesting. The tour of the crypt seemed a bit rushed, but the catacombs tour was outstanding.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Nov 02, 2024

Buongiorno Martin, Thank you so much for your wonderful feedback! I am so glad to hear that you enjoyed every aspect of your trip, especially the accommodations and the l guides. Francesco will be thrilled to know he made such an impact during your Pompeii tour. It was a pleasure helping you plan your journey, and I hope to assist you with future travels! Wishing you all the best!
Arrivederci,
Fabio

The 9/25 morning Milan city tour was cancelle...
Italy | Sep 23 - Oct 2, 2024

J
Jessica W.
San Jose, CA | Reviewed on Oct 17, 2024
The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.
We believe we should have some refund for the activity that did not happen as planned. Read more

The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.

We believe we should have some refund for the activity that did not happen as planned.

Hotel Review
C-hotels Club
Firenze

One of the receptionists is very friendly.

Location
It is very close to the train station
Staff
One of the staff is very friendly and helpful
Cleanliness & Comfort
Activity Reviews
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
Milan

The activity didn’t happen as planned until we contact the local support. We were informed it was cancelled. Then they arranged a noon activity to visit thr Duomo only.

DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
Milan
Guides, Drivers and Staff
The guide Anna is very friendly.
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
La Spezia

Be prepared to have a big stomach as the food quantity is a lot. There are 1 big piece of focaccia bread, 1 big piece of la pia, then pesto pasta, then 2 kinds of mussels, the gelato. It is good to try local food but I think it is better to spread out the time to eat them.

Quality of Experience
The guide is very nice.
Guides, Drivers and Staff
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
Florence

I was against this activity originally. It turns out a fun thing to do.

Quality of Experience
Accademia Gallery Tour
Accademia Gallery Tour
Florence
Quality of Experience
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Oct 24, 2024
Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking...
Read more

Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking part of the tour that has not been done as planned. As for the transfer of 10/2, unfortunately there was heavy traffic that day due to a strike, and therefore we managed to assist you in the best way possible, but unfortunately the situation was beyond our control, sorry for that!
I truly appreciate all your feedback on activities and hotels, it really helps me understand what can go and what not for future travelers! 😉
I hope you enjoyed your Italian trip and all the overall planning! I remain completely available in case you wish to come back one day and can't wait to plan a new trip for you!
Best regards,
Luca

Our guide for the coliseum was outstanding. T...
Italy | Sep 30 - Oct 7, 2024

S
Susan S.
Flagami, FL | Reviewed on Oct 17, 2024
Our guide for the coliseum was outstanding. The driver to Sorrento who was also our guide for Pompeii was also great. The guide for Vatican City not quite as good.
The first hotel, the one in Rome I would not recommend for various reasons. The hotel in Sorrento is a great one as the one in Florence.
Read more

Our guide for the coliseum was outstanding. The driver to Sorrento who was also our guide for Pompeii was also great. The guide for Vatican City not quite as good.
The first hotel, the one in Rome I would not recommend for various reasons. The hotel in Sorrento is a great one as the one in Florence.

Hotel Reviews
Nikis Collection Trastevere
Rome

The help at front hole in walk desk was not really helpful. Breakfast was yuk.

Authenticity & Character
Location
Was a great area.
Staff
Hospitality. Breakfast compared to other places poor. Cleanliness. Bathroom, very small.
Cleanliness & Comfort
Overall everything!
Palazzo Guardati Hotel Sorrento
Sorrento

Wonderful and very helpful front desk. Breakfast was wonderful!! A lot of choices and plenty to start our day

Authenticity & Character
Location
Staff
Very helpful and friendly
Cleanliness & Comfort
Our room was spacious and clean!! As was bathroom
Hotel Alessandra
Florence
Authenticity & Character
Location
Staff
Very friendly
Cleanliness & Comfort
Local specialist: Tasos Mylonas

Likely will not use Kimkim again...
Italy | Oct 8 - Oct 15, 2024

Kaylee
Kaylee H.
Lynchburg, VA | Reviewed on Oct 17, 2024
Our booking seemingly went pretty well to begin with, but as the booking went on, I kept noticing mistakes that were in the booking that I had to catch, rather than my agent. For instance, the week before leaving for Italy, I realize that one of our reservations for 2 couples was a room with 1 bed and 2 sleeper cots. I'm not sure about you, but me and my husband do not go on vacation to sleep on opposite twin size sleeper cots in the same room as another couple....Had I not found that myself,... Read more

Our booking seemingly went pretty well to begin with, but as the booking went on, I kept noticing mistakes that were in the booking that I had to catch, rather than my agent. For instance, the week before leaving for Italy, I realize that one of our reservations for 2 couples was a room with 1 bed and 2 sleeper cots. I'm not sure about you, but me and my husband do not go on vacation to sleep on opposite twin size sleeper cots in the same room as another couple....Had I not found that myself, that is what we would have been greeted with in our arrival to Naples, Italy. I also feel that our hotel location in Naples was located closely to the train station, but it was VERY far away from everything else and in a very unfortunate looking neighborhood. Where if we had been relocated a few miles away, there were some much nicer and safer appearing neighborhoods. Another issue I had with my booking was the lack of transparency. Later into our trip, things did not seem to add up in price and we asked for an itemized list of our booking, in which our agent refused to do so -- stating that it would break the trust with local vendors. Well, it broke your trust with me -- your client. Also, later in the trip, (after having already paid all the Kimkim fees and trip off entirely) I asked for assistance booking a tour to the Blue Grotto, and the agent said that she could help book, but there would be an additional Kimkim service charge for helping me do so, even though....I'd already paid a large service charge for the planning services........Overall, the trip was good. But I've used other agents before that I had much better experiences and much more transparency.

Hotel Reviews
Relais Ranieri
Naples

The location of this accommodation is off putting. When we arrived, we were worried about safety. Once entering the accommodation, it was nice and clean. The staff was very friendly and helpful. It's not close to the city center, but is close to the train station. It's very loud at night with cars and people yelling.

Authenticity & Character
Location
The neighborhood is not very nice at all.
Staff
they were very nice and offered much information for the city of naples.
Cleanliness & Comfort
the room was very clean, and the cleaning service was amazing. The bed was not very comfortable, and some of the pillows were hard. not terrible, but not great.
The Glam
Rome

This hotel is BEAUTIFUL. Wonderful location. Clean and comfortable. Wish I had more time here. The rooftop bar is great with beautiful views.

Authenticity & Character
The hotel is gorgeous. Beautiful aesthetic.
Location
Centrally located. Wonderful and safe neighborhood.
Staff
Very friendly. Accommodated an early check in for us which was SO helpful.
Cleanliness & Comfort
The bed was SO comfortable. and room was pristinely clean.
Secret Garden
Florence

I LOVED this b&b. The owners were so sweet and very hospitable. The rooms were very clean, comfortable and felt like you were staying with family. They made wonderful breakfast for us every morning. They had filtered water available in the kitchen 24/7. The property was so beautiful, and I would definitely stay here again. The only con -- which for me -- wasn't much of a con is that in October, they do not use air conditioning. So, if you're hot natured, this may not be the best for you that time of year. As some of our days in Florence were nearly 80 degrees and we couldn't use the a/c. But overall, I was comfortable with the temperature most of the time. We loved this b&b.

Authenticity & Character
this hotel is everything you'd picture for italy
Location
great location to many restaurants and sightseeing
Staff
we loved the staff. so sweet and accommodating
Cleanliness & Comfort
so comfortable and clean. would have liked the option to have a/c
Activity Reviews
Naples Pizza Making Class
Naples Pizza Making Class
Naples
Quality of Experience
Guides, Drivers and Staff
Our particular staff member was not as fun as the others in the room. He seemed very serious and eager to get the class over with quickly. He often took our dough from us and would just finish it himself, it seemed to rush things along...
Transport
Ticket Colosseum & Roman Forum
Ticket Colosseum & Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
n/a
Transport
n/a
Amalfi coast boat tour from Naples (Amalfi & Positano)
Amalfi coast boat tour from Naples (Amalfi & Positano)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Wine Windows Tour
Ancient Wine Windows Tour
Florence

This was a great tour. Our guide offered much history to the city of Florence and about the wine. She took us to many locations, and we had appetizers and wine at each stop. We had a blast.

Quality of Experience
Guides, Drivers and Staff
our guide was so nice and informative.
Transport
Tuscany Vespa Tours
Tuscany Vespa Tours
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 18, 2024
Dear Kaylee, Thank you for sharing your feedback. I sincerely apologize for any challenges you encountered during your trip. We truly appreciate your input, as it helps us continually improve our services. Throughout your journey, our 24/7 support team was always available to assist, ensuring that we were there to communicate and resolve any concerns quickly. Whether it was adjusting accommodations or providing guidance, we remained committed to making sure you had a smooth and enjoyable... Read more

Dear Kaylee,

Thank you for sharing your feedback. I sincerely apologize for any challenges you encountered during your trip. We truly appreciate your input, as it helps us continually improve our services.

Throughout your journey, our 24/7 support team was always available to assist, ensuring that we were there to communicate and resolve any concerns quickly. Whether it was adjusting accommodations or providing guidance, we remained committed to making sure you had a smooth and enjoyable experience.

Regarding the price breakdown, as a boutique travel company, we offer complete trip packages without itemized costs due to our privately negotiated rates with trusted partners. This approach allows us to maintain strong relationships that ensure our clients receive exclusive services and rates.

We are truly happy to hear that, in the end, you enjoyed your trip and had a wonderful experience in Italy. It’s our hope that you left with beautiful memories.
Thank you, Eirini

Arianna was so helpful and planned a great tr...
Italy | Sep 26 - Oct 6, 2024

David
David G.
Newark, NJ | Reviewed on Oct 16, 2024
Arianna was so helpful and planned a great trip for us. Read more

Arianna was so helpful and planned a great trip for us.

Hotel Reviews
B&B Khalisah
Palermo

Great space and very helpful hosts. Location in the Ancient part of the city was a plus for us getting around on foot, though it can be challenging for parking.

Authenticity & Character
It was boutique hotel that gave us the feel of living in the local community...exactly what we wanted.
Location
great for walking the city, exactly what we wanted.
Staff
Very accommodating and helpful when it came to parking and driving in the Ancient part of the city with respect to ZTL permit.
Cleanliness & Comfort
Doric Boutique Hotel
Agrigento

The perfect respite from the first four days of the urban experience of our trip.

Authenticity & Character
Elegant design and serene environment.
Location
A bit removed from the town of Agrigento being perched on a hill over looking the Valley of the Temples, it had spectacular views day and night!
Staff
amazingly gracious and attentive staff
Cleanliness & Comfort
Extremely clean and well maintained resort.
Palace Catania | UNA Esperienze
Catania

Well located in Catania for easy pedestrian access.

Authenticity & Character
Very well appointed hotel
Location
Staff
Excellent staff and very attentive
Cleanliness & Comfort
Clean and comfortable.
Activity Reviews
Palermo Street Food Tour
Palermo Street Food Tour
Palermo

Salvatore was an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Private Valley of the Temples Tour
Private Valley of the Temples Tour
Agrigento

Our guide was excellent! So enthusiastic and well versed in the history and the 2 hours flew by.

Quality of Experience
Guides, Drivers and Staff
 Guided Tour of Villa Romana del Casale
Guided Tour of Villa Romana del Casale
Italy

Marta was an excellent guide. Her knowledge and patience touring the Villa were very much appreciated.

Quality of Experience
Guides, Drivers and Staff
Visit Taormina - Private Driver at Disposal
Visit Taormina - Private Driver at Disposal
Catania

Ignacio was a great driver and guide. We would have never seen all that we did beyond Taormina with Castelmola and Naxos without him.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Mount Etna Tour with Wine Tasting
Private Mount Etna Tour with Wine Tasting
Italy

Davide was an excellent guide for our Mt. Etna excursion...very knowledgeable and enthusiastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marsala Wine Tasting
Marsala Wine Tasting
Marsala

A good wine tasting experience.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 17, 2024

Hi David and Camilla,
Thank you very much for taking the time to review us!
It's great to hear that our expert guides allowed you to deeply discover some of the Italian sights, its food and culture, in an enjoyable and engaging way. We pride ourselves in selecting partners and suppliers that mach our high quality standards and help us provide unforgettable traveling experiences overall. Again, so happy it was your case and we look forward to helping you plan your next adventure!
Arrivederci,
Arianna and the Storywalking Team

I’m sorry I’m not good at writing reviews but...
Italy | Sep 29 - Oct 8, 2024

Mary
Mary H.
Minneapolis, MN | Reviewed on Oct 16, 2024
I’m sorry I’m not good at writing reviews but Rita did a wonderful job in helping our family have an amazing vacation Read more

I’m sorry I’m not good at writing reviews but Rita did a wonderful job in helping our family have an amazing vacation

Hotel Reviews
numa l Loreto Rooms & Apartments
Milan

The ones paying the bills got the pull out couch but other then that very clean and nice 😂🥰

Authenticity & Character
Location
We could walk to everything we wanted
Staff
Cleanliness & Comfort
Arcadia Hotel Venice
Venice

They have one room in all of the hotel that sinks like sewer and again the people paying for the rooms got that room. They should not rent that room to anyone but overall the hotel was wonderful and the other two rooms were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Moxy Milan Linate Airport
Milano

Best hotel for early morning flights

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Staff super friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa il Castagno Wine & Resort
Siena

Our favorite, great staff, great food and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Cooking Class in a Real Tuscan Farmhouse
Private Cooking Class in a Real Tuscan Farmhouse
Italy

Outstanding

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Excursion:  Lake Como & Cernobbio
Day Excursion: Lake Como & Cernobbio
Milan

We definitely wished we would’ve had a boat ride around all of Lake Como

Quality of Experience
Guides, Drivers and Staff
Transport
Private Cinque Terre Excursion
Private Cinque Terre Excursion
Florence

Because of a rainy day, we changed our itinerary around a little which was wonderful and our driver was great

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Venice with St Mark's Basilica
Guided Visit of Venice with St Mark's Basilica
Venice

Our tour guide was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Dinner in  a Chianti Vineyard
Sunset Dinner in a Chianti Vineyard
Italy

One added bonus on the excursion is, I didn’t realize I sold their wine at my store in Minnesota and I got to meet the owner of the winery fantastic

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Oct 16, 2024

Hi Mary!! Thank you so so much for this detailed review and your kind words. What wonderful photos you uploaded🥹🥹 I'm so glad you had a great time in Italy and I hope you created lifetime memories. It has been a real pleasure to work with you, hopefully, we will keep in touch for your future adventures! I wish you all the best, Rita 🥰

We had an amazing trip to Sicily. Everything ...
Italy | Oct 3 - Oct 13, 2024

Bobbie
Bobbie X.
San Diego, CA | Reviewed on Oct 15, 2024

We had an amazing trip to Sicily. Everything was so well planned. Each guide was fun, knowledgeable and perfect! The street food tour with Valeri was a highlight. As was the urban winery- mt Etna. The wine pairing was absolutely delicious!
Hotels were clean and so well located and welcoming. Flexibility was appreciated.
When 4 travelers agree - you know they must be doing right!

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 22, 2024

Ciao Bobbie,
Thank you so much for your wonderful feedback!
We're happy to know that you had such a memorable time in Sicily. Our local connections and expertise are key to making each experience special, and it's great to hear that the street food tour and the Mt. Etna winery stood out for you.
Looking forward to helping with your next adventure!

Best,
Maria Grazia & Storywalking Team

KimKim review Italy 2024
Italy | Sep 25 - Oct 8, 2024

Annette
Annette S.
Richmond, VA | Reviewed on Oct 15, 2024
We were very pleased on all that KimKim did to set up our Italy vacation. Elena was wonderful in giving us all the details we needed to make traveling to our various locations seamless. She was very accommodating when we had questions and always responded promptly. She was our unseen lifeline while traveling. We especially enjoyed all the guides that handled our day trips. All were extremely knowledgeable and had so much to show us and share with us. The accommodations were very... Read more

We were very pleased on all that KimKim did to set up our Italy vacation. Elena was wonderful in giving us all the details we needed to make traveling to our various locations seamless. She was very accommodating when we had questions and always responded promptly. She was our unseen lifeline while traveling.

We especially enjoyed all the guides that handled our day trips. All were extremely knowledgeable and had so much to show us and share with us.

The accommodations were very nice. Some better than others but all conveniently located to the sites we wanted to see.

Definitely recommend and would use KimKim again!!

Hotel Reviews
Park Hotel Argento
Levanto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Corner Duomo Hotel & Spa
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Last Supper guided visit (1h)
Last Supper guided visit (1h)
Italy

Everyone should see this!!

Quality of Experience
Guides, Drivers and Staff
Lake Como Guided visit
Lake Como Guided visit
Italy

Loved the multiple locations our guide took us to

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting with light lunch and winery visit
Wine tasting with light lunch and winery visit
Italy

Loved the setting, the wines and light lunch

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome

Our guide was wonderful. The history and architecture shouldn’t be missed

Quality of Experience
Guides, Drivers and Staff
Local specialist: Elena Del Vecchio
Elena
Elena Del Vecchio
Local specialist in Torino | Replied on Oct 16, 2024

Your feedback is so precious to me, Thank you so much :-)

Kim Kim was such a perfect way to plan our tr...
Italy | Sep 26 - Oct 10, 2024

S
Stacy G.
Los Angeles, CA | Reviewed on Oct 15, 2024

Kim Kim was such a perfect way to plan our trip! Catarina was awesome! Marta was great! It made everything so stress free. I would highly recommend to anyone. Even if we changed things they were more than happy to help. Thank you Kim Kim team!

Local specialist: Caterina Belvedere

Perfectly organized and amazing!!!
Italy | Oct 2 - Oct 8, 2024

A
Alexa G.
Newark, NJ | Reviewed on Oct 15, 2024
Our trip was nothing short of amazing! Our travel planner, Elena, did such a fantastic job in planning this trip. We had gone back and forth on the places we wanted to go, and she was very flexible with everything. While on the trip, she was always available to answer our questions and helped us out in ensuring we got back to Florence when we were in a different city and not feeling well. The tour guides she planned for us were very knowledgeable and personable. The private transportation... Read more

Our trip was nothing short of amazing! Our travel planner, Elena, did such a fantastic job in planning this trip. We had gone back and forth on the places we wanted to go, and she was very flexible with everything. While on the trip, she was always available to answer our questions and helped us out in ensuring we got back to Florence when we were in a different city and not feeling well.

The tour guides she planned for us were very knowledgeable and personable. The private transportation we requested was perfectly organized. We are so looking forward to using Kim Kim again in the future, and of course will be recommending Elena to anyone who wants to travel to Italy!

Hotel Reviews
Hotel Balestri
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Degli Artisti
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elena Del Vecchio
Elena
Elena Del Vecchio
Local specialist in Torino | Replied on Oct 15, 2024

Thank you so so much I really appreciate it 😍

Seamless Perfection in Italy!
Italy | Sep 18 - Oct 1, 2024

Susan
Susan W.
Newark, NJ | Reviewed on Oct 14, 2024
Andrea was an absolute pleasure to work with, from start to finish. He is incredibly knowledgable, professional and flexible, offering different ideas of places to visit and tours to book. Andrea is also very kind and patient, which greatly enhanced our experience. We thoroughly enjoyed our days in Rome, Siena and Florence and the side trips to Orvieto, Montepulciano, San Gimignano, Lucca and Pisa. We spent a full day traveling to Cinque Terre and found the coast and the trip there to... Read more

Andrea was an absolute pleasure to work with, from start to finish. He is incredibly knowledgable, professional and flexible, offering different ideas of places to visit and tours to book. Andrea is also very kind and patient, which greatly enhanced our experience.

We thoroughly enjoyed our days in Rome, Siena and Florence and the side trips to Orvieto, Montepulciano, San Gimignano, Lucca and Pisa. We spent a full day traveling to Cinque Terre and found the coast and the trip there to be beautiful. The guides were very knowledgeable and interesting and shared much information we would not have otherwise known. The drivers were all professional and incredibly punctual.

The staff and accommodations at Palazzo Ripetta in Rome were spectacular. We received an upgrade to a lovely suite for our first four nights in Rome. Our suite at the Hotel Santa Maria Novella in Florence was lovely with an incredible view. Those hotels, as well as Relais degli Angeli in Siena, were in great locations.

One thing that stood out is how well regarded Andrea is by all of the people that work with him. It's quite a compliment when both your clients and the providers you book speak highly of you! Bravo Andrea!

It was a true pleasure to have such a stress free trip with all the transportation, accommodations and tours arranged and prepaid by Andrea so our only job was to show up. Everything was truly seamless. I'm afraid we are now spoiled and will not be able to travel any other way!

Hotel Reviews
Palazzo Ripetta
Rome

Beautiful hotel with professional and accommodating staff. Lovely breakfast and great location.

Authenticity & Character
Location
It was in a great location, with many things within walking distance.
Staff
Cleanliness & Comfort
Hotel Santa Maria Novella
Florence

We had a beautiful suite with a view of Piazza Santa Maria Novella.

Authenticity & Character
Location
Walking distance to most things.
Staff
Cleanliness & Comfort
Activity Reviews
Guided walk at Piazza dei Miracoli and Leaning Tower in Pisa (2 hours)
Guided walk at Piazza dei Miracoli and Leaning Tower in Pisa (2 hours)
Italy

Iurica Piccioli was a terrific guide, both knowledgable and entertaining!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Florence

Adored Elvira Politi! She was very knowledgeable, funny, professional and lovely!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 14, 2024

Thank you very much Susan for your wonderful words. We are so happy when we can make travelers enjoy a great trip!

Lovely trip to Southern Italy
Italy | Oct 5 - Oct 11, 2024

Louise
Louise F.
United Kingdom | Reviewed on Oct 14, 2024
Overall the trip was great. Booking through Kimkim, with Bea's advice and suggestions, made it possible for us to experience an amazing trip to Naples. The private transfers worked well. Having seen the Naples traffic, there is no way we could have driven ourselves on this holiday. Our pick up at Naples airport worked well, taking us up to Cellole for the wedding. Our return trip to Naples via the Reggia de Caserta was great. We enjoyed exploring both the palace and its gardens.
The Hotel...
Read more

Overall the trip was great. Booking through Kimkim, with Bea's advice and suggestions, made it possible for us to experience an amazing trip to Naples. The private transfers worked well. Having seen the Naples traffic, there is no way we could have driven ourselves on this holiday. Our pick up at Naples airport worked well, taking us up to Cellole for the wedding. Our return trip to Naples via the Reggia de Caserta was great. We enjoyed exploring both the palace and its gardens.
The Hotel Caruso Place was lovely, and our suite was great. We had a small balcony, allowing us to watch the lively Via Toledo below. The location was really good, close to lots of shops, pizzerias and the Toledo metro. Our only challenge was getting to and from the hotel with all of our luggage (we had more than usual due to the wedding). It's a 2 minute walk from the taxi drop off to the hotel, and once you arrive you have to carry your bags up some steep stairs to the 1st floor reception. There's a side entrance with only a couple of steps that worked well for us during our stay, but you have to be checked in to use it. The staff were friendly and helpful. It's a small hotel, with a small team. They were happy to bring us coffee, a bottle of wine etc on request and spoke English.
Our food tour was a great introduction to Naples and our guide was very good. I think he was Giovianni. We were with 2 other British couples and had a great 3 hours together, experiencing fantastic food.
Our trip to Pompeii was really good. Our guide was Carmine. Having a guide for just the 2 of us worked really well. I don't hear well, so I often miss out during larger group tours. With Carmine's knowledge we were able to cut through Pompeii, avoiding the other tour groups, and could chat to him, asking questions as we went. His love of Pompeii and knowledge were clear and made the visit really good.
We then went on to Mt Vesuvius, with Umberto as a guide. Again, the private guide worked well for us. Umberto explained the different types of volcanos and then took us up to the crater at the top. Our visit took longer than expected as Umberto knew everyone who works on Vesuvius, in all of the stalls and refreshment places, and he stopped to talk to them. He took time to show us different rocks and minerals, which was fine but we were concerned for our driver, as we knew we were due back and running late. Umberto also talked a lot (not always about the volcano) and in truth we found the tour a little tiring. He was a nice guide, but lacked focus at times.
We enjoyed the visit to the olive, lemon and mozzarella farm close to Sorrento. The experience was very nice, although it was further away from Naples than we'd expected and we spent a lot of time in the car for a relatively short visit. Elsa and Benedetto were great hosts, and the food was lovely. As were the views back to Naples.
Positives: private tours were very good. The food and people, including our drivers and tour guides were friendly and welcoming. When we requested an earlier airport pick up for departure, this was easy to do and our My Trip was updated straight away.
Negatives: the description of the activities did not always deliver what we expected: the tours of Pompeii and Vesuvius were described as 'with an archeaologist and vulcanologist' but in reality they were tour guides, knowledgeable in the site we were visiting, but not actually archeaologists or vulcanologists. At the Sorrento farm we thought we would make limoncello, but the description of the tour changed in My Trip after the event to remove this and just referred to the live mozzarella-making demonstration (which we saw). Also initially we thought we had a lunch between Pompeii and Vesuvius, but that disappeared at some point.
So overall a really good experience, and we're glad we booked via Kimkim. We couldn't have done all of these experiences without you pulling together the trip. We really appreciated the prosecco and fruit on arrival at the Caruso Place hotel too! Thanks.

Hotel Review
Caruso Place Hotel
Naples

Lovely small hotel, just 10 rooms. Very Italian breakfast - cappuccino, cheeses and cold meats, local cake/torta. Not good for those who struggle with stairs, especially on arrival as you have to carry your luggage up a steep staircase to reception.

Authenticity & Character
A small team, nice decor, good facilities
Location
Very well located for lots of shops and pizzerias
Staff
Cleanliness & Comfort
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 17, 2024

Hi Louise, Thank you so much for your super detailed feedback! I really appreciate your words and all the details provided, definitely really helpful for us! I'm glad to know you had a great time discovering Naples and its traffic!), and the lovely surrounding locations. It was a pleasure to work with you on this experience! :) Best regards, Bea.

Sicily October 2024 with Kim Kim/Storywalking
Italy | Oct 3 - Oct 13, 2024

Jean
Jean S.
Scarsdale, NY | Reviewed on Oct 14, 2024

Maria/Barbara of Kim Kim/Storywalking did an outstanding job of organizing our trip to Sicily. Accommodations were lovely and extremely well located.

Local guides, drivers and events were all punctual, very interesting and knowledgeable.

Storywalking was very attentive to any minor issues and questions that arose during the trip.

In summary, I highly recommend Kim Kim/Storywalking and would absolutely work with them in the future. We worked with Kim Kim last year for a trip to Portugal and were also very pleased, hence the booking for Sicily.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 14, 2024

Dear Jean,
Grazie mille for your wonderful review! We're happy to hear that you enjoyed your trip to Sicily.
At Storywalking, we take pride in our meticulous planning and attention to detail, ensuring that every aspect of our travelers' journey is seamless and enriching.
We look forward to helping you create more unforgettable experiences in the future!
Best,
Maria Grazia