Kimkim Trip Reviews for Italy

The guides in all the locations were very knowledgeable (Bologna, Verona and Modena). The sites I visited were very interesting. The logistics were well planned and the interaction with Giorgia was very good during the planning process. The hotels were conveniently located and reasonable for the cities visited. I had plenty of free time which is always good on a vacation. The train travel was fun with the only exception being I wish I had more ability to change trains if I got to the station earlier.

Hotel Reviews

Palazzo Segreti

MILANO

Palazzo Segreti in Milan was good and had a charming historical feel as it seemed like a renovated older building. It was well-located, although getting to the airport turned out to be pricey due to the cab fares. Nothing negative, but the Verona hotel was a bit more accessible to sites.

Hotel Porta San Mamolo

Bologna

The Hotel Porta San Mamolo in Bologna was just alright for me. While it was a decent hotel, it required a bit of a walk to get to the downtown area, which took about ten minutes. It had a bit of a dated feel compared to the other hotels on my trip.

Hotel Giulietta e Romeo

Verona

The Hotel Giulietta e Romeo in Verona was fantastic. It had excellent amenities and was very close to all the action and the beautiful old town sites. Though the train station was a bit further away, cabs were available if necessary, or it's a pleasant walk of about half an hour. This hotel definitely stood out as the best among the ones I stayed at during my trip.

Activity Reviews

Guided visit of Bologna

Italy

The guided visit of Bologna was a very enjoyable experience. It was a balanced mix of guided exploration and some free time. I'm glad I had the opportunity to join this tour.

Guided Visit of Verona

Verona

The guided visit of Verona was quite enjoyable. The city is beautiful, and the guide did a great job showing us around. It was one of the highlights of my trip.

We had the best trip in Italy for our 10 year anniversary thanks to the help of Manuela and her team! She helped us find the perfect balance of exploration and rest for our 6 day trip, visiting Rome, Florence and Cinque Terra. All of our tour guides she arranged for us; Gabriella at the Colosseum, Valentina at the Vatican, Emmanuela in Florence, and Tony at Cinque Terra were all amazing and so passionate and knowledgable about the history of the sites.
The hotels Manuela recommended and booked for us were perfect and incredibly located in the heart of Rome and Florence. The itinerary was flawless!
The trip plans app was easy to use, and if we had a question or concern the team was very responsive. Don't hesitate, use KimKim for your trip, you won't regret it!

Hotel Reviews

47 Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Cavour

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Visit of Florence Including David and Duomo

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit of the Colosseum & Roman Forum

Rome

Quality of Experience

Guides, Drivers and Staff

Gabriella from LivTours was Amazing!

Transport

Wine & Food Tasting Delights

Rome

Quality of Experience

Food

Guides, Drivers and Staff

Guided Visit: Vatican Museums & Sistine Chapel

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Day Excursion to Cinque Terre

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our half day with our guide, Saura. She gave us an interesting history lesson, a good overview of where to hike, great suggestions on how to get where we needed to be, and really useful tips on how to avoid crowds. Communicating with our local specialist was easy and she was very responsive. The hotel was amazing, the Cinque Terre card was a life saver, and the transportation a breeze. We had a fantastic trip. Thank you!!

Hotel Review

Hotel Bel Soggiorno

Genoa

Great location, thin walls, a little run down.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cinque Terre Trekking Adventure

Italy

Our guide Saura was amazing. Sure not only led us on a trail, she explained the history and gave suggestions on other trails and transportation. She was very flexible and personable.

Quality of Experience

Guides, Drivers and Staff

Transport

Cinque Terre Trekking & Train Card

Italy

There is no way anyone should go to Cinque Terre without this card. Priceless.

Quality of Experience

Guides, Drivers and Staff

Transport

My wife and I had a great time in Italy, and we're already planning our next trip. Bea did a fantastic job planning every last detail of our trip. The travel app made it super easy and convenient. The guides that KimKim set up for our the coliseum, the Vatican, Amalfi, and Pompeii were amazing! We plan to return again next year to Italy with our friends and will absolutely use KimKim to plan our entire trip!

Absolutely magical! Our Christmas trip to Italy with KimKim was truly the experience of a lifetime. From start to finish, every detail was thoughtfully planned by Caterina and perfectly executed by Martina and all the team.
Gianni was our guide in Naples. It was the perfect balance between iconic sights and hidden gems. His knowledge in Naples and Pompeii made it so much more interesting. Stefano was our guide in Mt Vesuvius. He went far and beyond with our son Lukas, making it the experience of a lifetime for him!.
We were received by Beatrice in Rome and did the Colosseum with Livitaly. Maura was our guide for all the historical monuments and made the day a very special one.
Beatrice escorted us to the train and Marta was waiting for us in Florence where Martina guided us through this wonderful city showing her knowledge and experience. How can we forget our day with Alessandro in Pisa! He made it more interesting since he is originally from there and knew all the stories!
Our last stop was Venice, where Beatrice met us and escorted us to the espectacular hotel! She also went with us to Murano and Burano for a magical day. We met Alessia for a wonderful tour around the city and spent New Years with fireworks overlooking the water! What a wonderful way to enjoy the season!
I want to mention our drivers, Carmine, Flavio, Giulio for being so nice and professional.

We spent 11 wonderful days with wonderful people. Every guide we met was friendly, knowledgeable, and genuinely passionate about sharing their love for Italy. Special thanks to our drivers and guides-your enthusiasm, stories, and recommendations made each day unforgettable. The restaurants and gelato shop suggestions were spot on, and the private tours allowed us to skip the crowds and make the most of every moment.

What truly set this experience apart was the personal touch and flexibility. When we had a last-minute change or request, the team accommodated us with a smile, making us feel like family.

A heartfelt thank you to everyone involved-from the planners behind the scenes to our wonderful guides and drivers. You gave us a Christmas we’ll never forget and memories we’ll treasure forever. We can’t wait to return and explore more of beautiful Italy with you!

If you’re considering a trip, look no further, KimKim will make your Italian holiday dreams come true

I recently returned from a trip organized by Caterina, and I cannot recommend the service highly enough!
From the very first inquiry through my constant changes until the moment I returned home, the whole team provided outstanding service and attention to detail.

The planning process was seamless. Caterina listened carefully to my preferences and crafted an itinerary that perfectly matched my interests and budget. Every aspect was thoughtfully arranged. I especially appreciated the personalized touches, like restaurant recommendations and insider tips for each destination.

During the trip, everything went off without a hitch. We were met in Milano by our driver Alessandro and by Roberta who was always super responsive. Our tour guide Barbara was awesome! Her knowledge of the city and her personality made our day with her a very enjoyable one! Our transfer to Torino with our driver Michele was smooth and fast, same as the one from Torino to MIlano with our driver Francesco.

Transfers were punctual, guides were knowledgeable and friendly, and each activity exceeded my expectations. Once again It is clear that KimKim has strong relationships with local partners, which made the whole experience feel authentic and special.

I will definitely be booking my next adventure with them and recommending their services to friends and family!

Thank you for another unforgettable trip!

Activity Reviews

Private tour of Milan Highlights with La Scala theatre

Milan

Barbara was great! Lots of history and fun facts about the city.

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Milan - Cleary Family

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

We were very comfortable with all the guides and people helping us during the trip; our first guide, Mateo, was excellent and personable; our “food trip” guide (forgive me, lost her name) very knowledgeable; finally our Vatican guide, Danielle, was superb, making those few hours just breeze; liked choice of hotel, would definitely go back there; all the drivers professional and helpful.

Hotel Review

Kolbe Hotel Rome

Rome

Nice hotel walking distance close to all attractions , nice, friendly stuff

Authenticity & Character

Location

Close to all attractions

Staff

Cleanliness & Comfort

Activity Reviews

Basic Rome Tour by Electric Golf Cart

Rome

Excellent

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum, Sistine Chapel & St. Peter's Basilica

Rome

Excellent; hope we come again, this time to actually see Sistine Chapel

Quality of Experience

Guides, Drivers and Staff

Transport

Hi Jessica, 4.29.2025

I’ve wanted to send you a note to say what an amazing experience we had in using Kim-Kim for our recent trip to Italy. What we were most impressed with was how easy it was to work with Kim-Kim and you especially. From day one we knew you were only an email away to any questions or changes we wanted to make to our trip to Italy.
Our amazing trip started when we landed in Rome around 10am and our driver was already there to greet us and retrieve our bags. Tired from our long flight the private driver greeted us with chilled bottles of water and some sweet treats, a very nice touch to begin our adventure. After a 40-minute drive from the airport we arrived at the Monti Palace Hotel in Rome. After checking in we were led to our room and saw that it was smaller than expected but very clean and the hotel was beyond our expectations. The bathroom was extremely large with an oversized shower and plenty of space to lay out our travel gear. We were so excited after arriving, we dropped our bags and headed out to explore Rome, we wandered the streets and didn’t return till 8pm. The next morning, we had our first breakfast at the roof top café. The Cafe included everything one could want and more, the view of Rome from the terrace dining room was breathtaking. Day two was our first tour that you had suggested of the trip, the Colosseum and Roman Forum. We met our tour guide easily at a nearby park and waited for the others to arrive. All the guides from the entire trip were professional, friendly and spoke English well. Later that evening we had our walking food tour guided by Enzo who was born and raised in Campo and took us to many places that highlighted the food in Rome. Enzo was also an archologist, so he was able to give us a tremendous amount of background to the areas we were visiting throughout the tour. Day three was Highlights of the Vatican and Sistine Chapel we met our tour guide outside who gives tours the Vatican and Chapel daily, he was just as excited as we were to show us everything just as if it was his first tour ever given. His passion for history and arts really showed during the whole tour. Day three was one of the highlights from the trip, we made our short train ride to the Contadina Breakfast Farm Tour. I did not know what to expect to see on this tour but the views on the train ride were well worth the venture outside the city of Rome to Frascati. We were greeted by our host Oreste who was gracious and much of a Renaissance man, A baker, wine maker, guitar player and best of all an amazing storyteller. From the moment we entered his home we became part of his family, on the table they had an amazing breakfast of homemade cakes, cheeses, meats, wine and pastries. Oreste began to tell us about his family’s vineyard and his love of his country. He was soft-spoken and lived a simple life on his own terms. He told stories of harvesting grapes with his children during the day and sitting by the fire at night playing guitar and singing with family. After breakfast we hopped in his car and took a short drive to a nearby winery to tour the underground wine caves and take in the views from the hills overlooking the city of Rome, just an amazing experience for our last day in Rome! Now off to Sorrento and the Amalfi Coast….
The next morning, we met our private driver who took us to the train station and again he arrived prompt, friendly and English speaking. We boarded our train, and we were off to Sorrento. We arrived at the Hotel Florida around 2 in the afternoon and had a free afternoon to explore. We asked the hotel front desk for some of the local’s favorite spots to eat nearby. We found ourselves at a small family run pizza shop and had a beautiful margarita pizza and soaked in the culture. Downtown Sorrento was close by, so we walked and explored the shops, ate gelato and walked the waterfront, the views were breathtaking and lots of pictures were taken. Waking up the next day we had our Capri boat ride and Blue Grotto tour. Our Captain greeted us, and we were off to Capri. It was breezy but the sun warmed us while we sailed across the water. We were dropped off and had the mid-morning to venture through the winding narrow streets of Capri. It was like stepping back in time and living in a different world. We headed back and boarded our boat for our trip around the island of Capri. Our captain had packed mozzarella and tomato sandwiches for lunch and refreshments to enjoy. Unfortunately, because of the high winds and rough water we could not enter the Blue Gratto, but we were able to look inside. We headed back and disembarked with another great day of memories.
The next day was a huge highlight of our trip when we met Enzo who would give us a private tour of the “Path of Lemons” in Ravello. We met Enzo at the top of the Ravello mountain and he would lead us 5000 steps down through the town to the ocean. Along the way he told stories of his childhood and gave us the history of living in the hills. He also pointed out plants and vegetables growing along the way. When we arrived at the small town below, we enjoyed Italian pastries and sipped expresso looking up at the mountain top where the day had started just a short time ago.
Mount Vesuvius and Pompeii were on day 8, we were joined by a group of 25-30 people then boarded a bus to head to Mount Vesuvius. We took in the view from the top of the mountain and looked down at the volcano from above. Lunch was at a nearby restaurant we were served a great lunch of pizza and then it was off to Pompeii.
Day 9 was a private tour with Ciro La Motta @taximistercabdriver, we explained that we had toured much of the area already and asked if we could stop at some other areas, which he thought would be interesting and beautiful. Ciro stopped at many churches, cliffs, waterways and beaches along the way that we had not seen before. But the highlight of the trip was when we were asked what kind of music we liked, I mentioned the Bee Gees and just like that Ciro cued up the Saturday Night Fever soundtrack, he would have made all the Bee Gees happy with his cover. Ciro finished our tour with his rendition of Elvis’s Suspicious Minds. Another amazing Day!!!
The next morning, we headed back to Rome for our last night before heading back to the States. Jessica, I would just like to thank you and your whole team for everything you did. The hotels, transfers, tours and amazing people were all perfect, this is a trip that we will never forget. Please express to everyone how thrilled we were with their hospitality, kindness and the love they showed us.
We will be using Kim-Kim in the future for sure!!!!!
Thank You,
Carolle and Rich
Arrivederci!!!!

Overall, we enjoyed the trip. It was a bit busy with making transfers every 2 days .

It would have been much easier to have our hotel stays closer to the attractions that were scheduled. We had to arrange for taxi/Uber due to the distance.

The hotels were nice but not always clean.

La Tonnarella was wonderful, clean and we would go again.

Hotel Liassidi was not clean and not very special. Super basic and had bed bugs.

Pitti Palace was nice, but not very close to the attractions that were scheduled.

Trevi Palace was nice, but again, it was across town from the colloseum and the Vatican.

Our tour guides, Sarah in Florence, Alex in Rome and Luca in florence were great !

We actuallly did not get a tour of the Royal Gardens in Venice. wondering what happened here ? We did not have vouchers for this .

Luca was wonderful in helping us with this trip and was very responsive.

Ciao'

⭐️⭐️⭐️⭐️⭐️ I recently returned from an incredible family vacation to Italy, and I cannot recommend our travel consultant, Chris highly enough! As a single mom traveling with six kids, I often navigate the challenges of travel alone, but this experience was pretty easy, thanks to Chris and his counterpart, Maria.

What truly sets them apart is their 24/7 availability while we were in Italy. Having an emergency contact to turn to whenever we had questions or encountered a hiccup made a world of difference. It allowed me to relax and focus on making memories with my children instead of stressing about logistics.

The itinerary was nothing short of fantastic! In just eight days, we explored all the highlights we dreamed of, from the historical wonders of Rome to the captivating art in Florence, the iconic Leaning Tower of Pisa, and the enchanting canals of Venice. Every detail was thoughtfully planned, and we saw everything we wanted without feeling rushed.

If you're considering a trip to Italy, do yourself a favor and reach out to Chris. With their expertise and unwavering support, your travel experience will be seamless and unforgettable!

Working with Beatriz to plan this very special trip was an exceptionally easy process. She responded quickly to my questions and offered suggestions for itinerary items that aligned with my goals for this vacation. Each element of our trip was carefully and thoughtfully planned and executed flawlessly by the team of local individuals. From the moment we arrived in Italy we were made to feel welcomed and prioritized. Our transportation providers were friendly, safe, on-time and efficient. The hotels were clean, well-staffed and offered high quality drinks and food. The LivTours guides were awesome! Elizabetta (Vatican), Francesco (Colosseum), Liia (Pompeii), Priscilla (Basilicas), Clelia and Chef Gabriel (Pasta making), and Francesca (St Marks) were fantastic - all provided extremely engaging history facts throughout the guided tours. Also, our final guide in Venice / Murano (I am regretfully forgetting his name?) and tour lead Massimo at the Murano glass factory - both so wonderful!! All of the transport vehicles were beautiful Mercedes black vehicles in exceptional exterior condition and clean and comfortable inside. We learned so much. Angelo made our day trip to Positano go perfectly as planned. Everyone made us feel like VIP - truly wonderful hosts, I cannot say enough how pleased I am with this entire experience. Thank you to everyone who was a party of our Mom & Son adventure!
Sincerely,
Jessica

Activity Reviews

Guided Visit: Vatican Museums & Sistine Chapel

Italy

Excellent small group activity guided by Elizabetta. Fantastic knowledge of history and was able to answer all questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Italy

Excellent small group activity guided by Francesco. Fantastic knowledge of history and was able to answer all questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Pompeii & Amalfi Coast Day Tour from Rome

Rome

Angelo was fantastic - he made our drive down the coast and back so enjoyable! Excellent private tour activity at Pompeii guided by Liia. Fantastic knowledge of history and was able to answer all questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Privately Guided Visit of Major Basilicas of Rome

Rome

Excellent private tour activity guided by Priscilla. Fantastic knowledge of history and was able to answer all questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Italian Cooking Class at a Local Ristorante

Rome

Clelia and Chef Gabriel were the highlight of our time in Rome. We were invited in like old friends and treated like family! Extensive knowledge of the history of the Jewish Ghetto and truly a happy and fun experience I will always remember!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Walking Experience: St Mark’s & Gondola Ride

Venice

Excellent private tour activity guided by Francesca. Fantastic knowledge of history and was able to answer all questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Authentic Murano Glass Experience

Venice

Excellent private activity. Guide had fantastic knowledge of history and was able to answer all questions. Met us at hotel and rode with us on private boat taxi and introduced us to Massimo who guided us through the glass experience. We were treated like VIPs this day - absolutely wonderful experience in Murano. Highlight of our trip and very personal. We loved this as our final activity for our trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Rita was wonderful to work with for our trip to Italy! She was extremely responsive and open to any/all suggestions and questions I presented. Working with Rita and the kimkim team made our vacation abroad seamless and stress free.

Activity Reviews

Italian Cooking Class at a Local Ristorante

Rome

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

Gondolier wasn’t interactive and it was obvious he didn’t want to take our family.

Quality of Experience

Guides, Drivers and Staff

He was quiet and didn’t interact at all

Transport

Guided Visit of Florence Including David and Duomo

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Gelato Making Class

Florence

This was my daughter’s favorite activity of our trip!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit: Vatican Museums & Sistine Chapel

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private Guided Visit of the Colosseum & Ancient City

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Our we have used KimKim on several trips and it's a very easy process, the local companies they partner with are very knowledgeable, friendly, and helpful. On this latest trip to Italy Melanie and her team were nothing short of AMAZING. Our family was quite large (11 to 19, depending on which day) Melanie was attentive and accomodated our request to breakdown prices per person amongst other things. We had some seasonal challenges travelling to the Amalfi Coast but Melanie provided alternatives that worked out very well. She listened to our requirements and we were able to really enjoy the trip without having to stress of what to do next. Everyone from the driver to our guides were incredible. We had some elderly family members that they accomodated and paid extra attention to. Knowledge of local restaurants and the wines... OMG... this was a memorable trip because of Melanie and her team!

Hotel Review

Art Hotel Galleria Umberto

Napoli

The location of this hotel was great. Close to shopping and restaurants and it is inside the Galleria Umberto. Unfortunately the room quality is not really 4 stars.

Authenticity & Character

Its inside Galleria Umberto

Location

Close to all the action

Staff

Small staff, friendly.

Cleanliness & Comfort

Rooms felt dated and was not maintained well.

Activity Reviews

Naples walking food and historical tour

Italy

It was raining! But our guide was able to accomodate and was able to lead us through it.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Pompeii Walking Tour

Italy

The site itself is amazing, but it was our local guide that made this place even better. We were able to navigate the ruins in the rain and the entire group was engaged the whole time because of how the guide shared the site's history and highlights.

Quality of Experience

Guides, Drivers and Staff

Transport

Napoli Pizza Making Class

Naples

This was a highlight... who does not LOVE Napoli Pizza??? Learning how its made from scratch in Napoli is a great experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Full day excursion along the Amalfi coast with private driver

Italy

There are no words that can describe the beauty and charm of the Amalfi Coast. Our guide and driver were locals that knew the areas very well and knew the spots to visit. It was a wonderful day excursion, we will be back to stay in the Amalfi Coast.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful adventure in Italy! All of our tour guides and drivers were personable, knowledgable and professional! We were a group of 5 and we each loved something different the best! My favorite was the day trip to Tuscany with Alexandro. I loved the cooking class with Dante and the wine tasting and visits to Siena and San Giamano. My husband loved the visits to Pompeii and the Colosseum. My 15 year old son loved seeing the David and all of the art in Florenece while my younger son (age 12) loved the whole city of Naples the best. My father (in his 70's) enjoyed all of the tour guides and history but probably enjoyed the foodie tour the first day the most! We went back to several of those restaurants in Rome while we were there because they were so delicious!

The accommodations were top notch and the breakfasts were outstanding. We enjoyed all of the art and history as well as the shopping and just everything! We had an unforgettable visit and would highly recommend it to anyone!

Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very fun and informative. We never felt rushed or hurried! All of our transportation needs were met with comfortable cars, pleasant and helpful drivers. The 2 times they were running late due to unforeseen traffic issues we were notified of the slight delays. Our vacation to Italy was everything we had hoped for and so much more. Working with Francesco, and Luca, who was available when Francesco was not, was the best decision in planning this vacation. They were easily accessible if I had a question and got right back to me if I reached out! For our 1st trip to Italy, not knowing the language or the culture this 16 day adventure was about as stressful free as it could possibly have been. Thank you Francesco, Luca, and KimKim for an unforgettable memory we will cherish forever.

Hotel Reviews

Mediterranean Boutique Hotel

We had the best room in the whole hotel on the 3 rd floor overlooking the beach with balconies on either side of the room. Always a sunny spot with views of sunset and sunrise as well as Mt Stromboli in the distance.

Authenticity & Character

Lovely spacious balconies, nice pool area, beautiful walkways to beach level

Location

Overlooking the beach, easy walking distance to center of town with lots of shops and restaurants

Staff

Very friendly and helpful

Cleanliness & Comfort

Hotel Trevi Rome

Rome

Hotel has rooms in several nearby buildings, very old Italy feel. The most comfortable beds, updates baths, old beautiful buildings

Authenticity & Character

Loved the old buildings while room itself was updated for comfort and convenience

Location

Right in the heart of Trevi Fountain area, lots of food, shops, to pick from right out your door

Staff

So great and helpful

Cleanliness & Comfort

La Ciliegina Lifestyle Hotel

Naples

When we arrived, they wished my husband happy birthday and brought us complimentary drinks up on the roof terrace! Gave wonderful tips for places to eat for dinner. Of course there were more than enough options and we absolutely loved the places they recommended

Authenticity & Character

Each hotel was very unique and different. We loved them all!

Location

Central to so many site and easy to find our way back

Staff

Cleanliness & Comfort

Hotel Zi Teresa

Sorrento

Loved the decor. Very comfortable and spacious rooms

Authenticity & Character

Location

Again, central to much of what we wanted to see

Staff

Front desk staff were always friendly and helpful

Cleanliness & Comfort

Activity Reviews

Pizza cooking class in Naples

Naples

The one tour that didn’t happen. Went to the location, was told location changed. Went to new location, was told it was back at the original location. We went to dinner elsewhere and gave up. I alerted KimKim to this so they would know of the problem and hopefully not use this class again, they refunded our payment.

Colosseum, Roman Forums and Palatine Hill

Rome

It was an amazing tour so glad we did this

Quality of Experience

Guides, Drivers and Staff

Transport

We got lost looking for the metro and ended up walking all the way to the tour meeting place. Totally our fault in confusing GPS guide. Luckily we had given ourselves more than enough time and enjoyed lots of wonderful sites along the way

Vatican & Sistine Chapel - Small Group Tour

Rome

Totally worth the time and walking. Loved this!

Quality of Experience

Guides, Drivers and Staff

Transport

Better at finding the meeting spot the second try

Naples Walking Tour With Underground Ruins

Italy

Great guide,Tittie, it was just two of us with her so she totally paced the tour to our needs. Learned so much from her and had a ball!

Quality of Experience

Guides, Drivers and Staff

Transport

Meeting spot at park in front of hotel!

Capri and the Sorrentine Peninsula by boat

Italy

Loved this boat ride to Capri! Great guides and boat captain, loved the tour, explanations, and the whole experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Pompeii Excavations half-day Tour

Italy

Had a small tour group with a fabulous guide. Francesco was very knowledgeable, shared lots of interesting tidbits, was interesting, fun, and we were awed by the whole experience

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi coast discovery tour with Positano, Amalfi, and Ravello

Italy

Stunning views from bus ride along Amalfi Coast and from Amalfi to Ravello, and on the ferry from Positano to Amalfi. As well as the ride back to Sorrento thru the mountains!

Quality of Experience

Perfect amount of time in each city to see and experience each one

Guides, Drivers and Staff

Transport

Day at leisure in Sorrento

Sorrento

Decided to plan our own walking tour on our last day in Sorrento. I did a google search, mapped out a route and we set off. Loved strolling around the city, finding lots of hidden gems, ended up at the marina for lunch. It was a perfect day and the perfect way to end our stay in Sorrento as we had planned tours on all the other days.

Quality of Experience

Guides, Drivers and Staff

Transport

Took a taxi back to hotel as we have not walked as much as we did these 2 weeks! Exhausted every day but wouldn’t have missed these experiences for anything!❤️

We had an amazing trip. Everything was well-planned and the tours were small group and gave us an authentic experience. Kimkim check in on us during the trip to make sure we were comfortable and that everything was proceeding smoothly. Highly recommend!

Hotel Reviews

Navona Colors Hotel

Very centrally located. Took off 1 star because the room was small and the bathroom was small and difficult to navigate.

Authenticity & Character

Location

Very centrally located to main sites.

Staff

Very helpful and accomodating.

Cleanliness & Comfort

Very clean, room size was small and bathroom storage not set up great.

Hotel Palazzo Vitturi

Venice

Great location; could use updating.

Authenticity & Character

Location

Very centrally located.

Staff

Cleanliness & Comfort

No hot water for showers on last day. Could use updating, power outlets, safe was broken, remote was broken.

Hotel Glance

Firenze

centrally located and very hip and clean.

Authenticity & Character

Location

Very close to all main sites.

Staff

Everyone was hugely helpful.

Cleanliness & Comfort

very clean and spacious.

Activity Reviews

Venice Old Taverns and Rialto Market Food Tour

Venice

Excellent small group tour. Lots of fun, food and wine.

Welcome to Rome!

Rome

Tour guide did a great job. Very informative and fun.

Early Access Tour of the Vatican Museum and Sistine Chapel

Rome

Excellent tour and tour guide.

Guided Visit to the Colosseum, Palatin Hill and Roman Forum

Rome

Loved the tour and the tour guide.

Welcome to Florence!

Italy

Very helpful

Guided Walking Tour of Rome

Rome

Great tour and tour guide.

Chianti Wine Tour

Italy

So much fun. Tour leader was great. Vineyards were great. Super time.

Tuscany Day Trip: Siena, San Gimignano, Monteriggioni, & Chianti

Florence

Weakest tour. Too many people.

Food & artisans tour of Florence

Italy

This was an amazing tour. Highly recommend. Great shops and food.

Welcome to Venice!

Venice

Good set up.

Private Gondola Ride

Venice

Skip if you have already done this.

We just got back from a two-week trip through Spain and Italy, and overall, it was an amazing experience. A few highlights that really stood out:

Barcelona was a great place to start—La Sagrada Familia absolutely lives up to the hype, and having a private tour made it even more meaningful. Park Güell was beautiful but very crowded, so just something to keep in mind.

Rome was, of course, incredible. The Colosseum and Roman Forum tour was intense in the best way—so much history packed into one day.

Tuscany was probably the highlight. Driving through the countryside, stopping in small towns like Civita di Bagnoregio, truffle hunting in the woods (which was way more fun than expected), and doing a hands-on pasta cooking class—it all felt very immersive and special. Pienza was quiet and peaceful a much different lifestyle than we are used to

The only minor downside was Florence—it was beautiful, but it felt a bit rushed compared to everywhere else. We would've loved an extra day there just to really soak it in.

Having the team was always available if we had questions or needed help during the trip, which gave us peace of mind and made everything go that much smoother. All in all, this trip was well-organized with a great mix of sightseeing, local culture, and downtime.

Activity Reviews

Truffle Hunting Experience in the Woods of Tuscany

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

We've settled in after our return home and wanted to thank our specialist Melanie and the team for all the work you did to make our family trip a memorable experience!

In case it's helpful to you for future trip planning, here are some notes:

We thought the Condominio Monti was in a good location and it was pretty cool to see the Colosseo right down the street. The breakfasts were a good value and the breakfast location on the rooftop terrace was especially nice with good staff.

Our golf cart tour and guide Lorenzo was terrific, thank you for searching for a golf cart tour that would allow a 6 year old. We felt safe and Lorenzo was very knowledgeable and even recommended restaurants nearby that we visited and enjoyed.

The walking street food tour was also a good experience and we're glad you recommended transportation back to the hotel-- between our son and his grandma, it would have been too much walking, We liked the places we went to and went back to one on our own.

The Vatican tour guide was informative and friendly. It was definitely crowded and louder in the Sistine Chapel than we remembered. Also, the prices to the Dome have changed, it's now 10 Euros for stairs only and 15 for elevator.

The pizza and gelato class was a favorite of everyone in our group. They were already prepared for our son's egg allergy and even though our group was messy the staff handled it with no problem.

Our transportation to/around Sorrento and back was ok, the driver was great but we would have appreciated a van where we could have all faced forward.

We liked our small hotel, La Casa dell'Orologio and would recommend it. It only has 6 rooms but they were well appointed and in a great location. The only thing that would have made it better would have been if breakfast was included but there were several options along Piazza Tasso.

The mozzarella experience was lovely and it was fun for all ages in our group. We were glad it was part of our itinerary. It was amazing that it had been in the same family for 6 generations.

We enjoyed the Ercolano tour and our guide Sasha was knowledgeable and personable. The scale of the site was better suited to our son and his grandma, too. There were portions open that my husband and I don't recall being available when we were there in 2017 so that was a nice experience for us as well.

Everyone enjoyed the Amalfi Coast, our group liked Positano the most. We found Amalfi crowded though beautiful. Ravello felt different than the other two and we toured Villa Rufolo. On the way back our driver stopped at Ceramiche Casola and I bought 2 platters personalized with our names, which felt like a special way to remember our trip, plus I spent enough that they will ship it to us.

On the way from Sorrento back to Rome we had to walk maybe 3 blocks with our luggage to bus parking since the driver was not allowed to load in Piazza Tasso, maybe because it was Monday morning. That was a bit of a haul on cobblestone sidewalks that we weren't anticipating.

We think the guides for our Colosseo tour might have been the best guides of our trip. They did a phenomenal job of incorporating history, archeology, and architecture in an interesting way. Plus King Charles and Queen Camilla were there that day and they did a great job of being flexible with the various security closures. There was a slight hiccup when we got to the meeting point outside the Colosseo, we didn't see anyone from City Walkers until about 9am and were getting nervous, but that was the only snag.

Overall we had a wonderful time. Thank you again for putting our itinerary together with your expertise and also as a mom, your perspective was quite helpful.

Our trip was amazing our transfer drivers were always on time and professional. The hotels were all very nice and more importantly there locations were convenient to walk to almost everything. The only small problems were we had a couple of tours that got changed one was to be guided but was not we got to go but on our own this was the fault of the tour operators not our travel planner. This was our second time with Kim -Kim and I would definitely use them again both trips have been fantastic. Ken Kasbohm

Hotel Reviews

DBH – Boutique Hotel Lake Como

Como

Nice hotel in a good location not far from the lake and downtown

Authenticity & Character

The way it’s been renovated

Location

Easy to walk to restaurants and tours

Staff

Helpful

Cleanliness & Comfort

Room was clean and staff made everything up nicely every day

Argentina Residenza Style Hotel Rome

Rome

Authenticity & Character

Location

Staff

So helpful

Cleanliness & Comfort

Horto Convento Florence

Firenze

Authenticity & Character

Very old but beautiful restoration

Location

Easy to walk plus quiet

Staff

So helpful always had time to talk to us and ad suggestions about things to see our place to eat

Cleanliness & Comfort

Spotless rooms nicely decorated

Hotel Bucintoro

Venice

This was one of our favorite hotels of our trip so much character and so nicely maintained. The location was great right on the main canal Venice is not easy to find your way around but the location made it easy to find our way back from our daily adventures.

Authenticity & Character

So old but so nicely preserved the wood work and flooring were beautiful

Location

Easy to find

Staff

No they were all great from the people in the breakfast area to the staff at the desk. Was the only hotel we have ever stayed you turn key in at desk every time you come and go which was interesting

Cleanliness & Comfort

Everything was nice

Activity Reviews

Vatican & Sistine Chapel Group Tour

Rome

So much to see amazing the beauty

Quality of Experience

Guides, Drivers and Staff

Guide spoke very good English was very knowledgeable

Tuscany: Day Tour To Siena, San Gimignano & Chianti Wine Region With Wine Tasting

Florence

We were booked on a small group tour that got canceled so they put us on this in its place which went to same places but with 100 people instead of 8

Quality of Experience

Guides, Drivers and Staff

Transport

Gondola ride

Venice

Waste of money

Quality of Experience

Guides, Drivers and Staff

Not friendly

Transport

Actuall ride was ok

Murano, Burano & Torcello by boat with Glassblowing

Venice

Nice to visit the other islands. Glass blowing was interesting

Quality of Experience

Loved the old villages

Guides, Drivers and Staff

Transport

Guided Visit to the Colosseum & Roman Forum

Rome

This was one of our disappointments this tour was to be guided but person didn’t show up to work so we had go on our own we just felt we missed out

Quality of Experience

Guides, Drivers and Staff

Transport

Pasta & Tiramisù Cooking Class

Rome

Quality of Experience

Food

All things we made

Guides, Drivers and Staff

So much fun

Venice Walking Tour with guide

Italy

Was fun guide was informative showed us places as tourists we would never find

Quality of Experience

Guides, Drivers and Staff

Person could try be friendly

Cicchetti and Wine tour

Venice

Fun evening guide came right to our hotel to meet us and take us to visit to local places

Quality of Experience

Get to see a different part of Venice

Guides, Drivers and Staff

Guide was knowledgeable about the area and different foods having grown up in the area

Florence Food Tour

Florence

Was fun we had a fun guide as well as two other women who joined us that were fun

Quality of Experience

Food

Differently local favorites

Guides, Drivers and Staff

Guide was knowledgeable as well as fun

Private Transfer by watertaxi

Italy

Driver showed up right on time boat was clean driver was friendly

Quality of Experience

Guides, Drivers and Staff

Transport

Just so different

From Como: St. Moritz (Switzerland) and Tirano Trip with Bernina Express

Italy

The scenery was amazing. All around definitely one of the highlights of our trip

Quality of Experience

The rugged beauty

Guides, Drivers and Staff

Guide was informative and helpful and easy to understand

Transport

Buses were clean and comfortable. Our driver Antonio was incredibly talented as one who drove professionally for over 40 years I appreciate a fellow professional driver and he truly was one his skills going up the mountain roads was incredible plus his caution in traffic I felt very comfortable and safe

Bye Bye, Italy!

Italy

Whole trip was outstanding very busy but that’s the way we wanted it

Quality of Experience

Guides, Drivers and Staff

Transport

All our private pickups were on time in nice clean comfy vehicles

It’s genuinely hard to find the right words to explain just how incredible our recent trip to Napoli, Positano, and the Amalfi Coast was — all thanks to the phenomenal planning and support from Jessica at Storywalking.

From start to finish, every detail was perfectly curated. Jessica arranged wonderful hotel stays in both Napoli and Positano, offering comfort and charm with beautiful local character. But what truly made this journey exceptional were the experiences she lined up: a heartfelt cooking class on a local farm, a wine tasting at a breathtaking vineyard overlooking the Amalfi Coast, a dreamy boat ride to Capri and back, and a food tour in Napoli that was as authentic as it gets. Each experience felt personal, genuine, and deeply connected to the soul of the region.

One of the standout aspects of working with Jessica was how seamless everything felt. Daily reminders of the next day's itinerary and her constant availability for any help made this a true no-fuss, no-bother vacation. We never had to think twice about logistics — we simply showed up and enjoyed.

It wasn’t just a trip; it was an immersion. Storywalking didn’t just give us a vacation — they gave us a story worth telling (if only we could find the words to do it justice!).

Highly, highly recommended if you're looking for an authentic, stress-free, and unforgettable Italian experience. Grazie mille, Jessica!