Kimkim Trip Reviews for Italy

Marianna took our visions for our dream Italian vacation and made them a reality. No detail was left out. Everything she promised, came through. I would highly recommend KimKim and Marianna! We are already looking at booking another vacation and Marianna will be the first person I reach out to!
Thank you for making our 35th Anniversary vacation become a reality!

Hotel Reviews

Hotel Dei Dragomanni

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel The Square Milano Duomo

Milan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH La Spezia

La Spezia

Amazing! I only wish there was a pool!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Dei Mellini

Rome

Grand Hotel De La Ville

Sorrento

Rooms were clean and very nice. We wished the pool was open a bit later. Otherwise, I would stay here again. Staff was very friendly!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Basic Rome Tour with Pizza and Gelato by Electric Golf Cart

Rome

The golf cart tour is a must. I do wish we would have had more time to spend at the Colosseum .

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum, Sistine Chapel & St. Peter's Basilica

Rome

This was amazing even though there were quite few people visiting that day and Rome was in record high temperatures.

Quality of Experience

Guides, Drivers and Staff

Transport

Essential Tour Of Venice

Venice

Our tour was for St Marks Basilica and the Doge's Palace and we were only able to do the Palace. That was very disappointing.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Bernina Express From Milan

Milan

This was unbelievable! A must do! We are planning a trip to Switzerland to see more.

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Como & Bellagio Day Tour From Milan

Milan

Top 3 experiences. Our Guide, Renzo was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Tour To Capri From Sorrento

Italy

Top 3 experiences of the trip!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Tour Τo Positano, Amalfi & Ravello From Sorrento

Italy

I wish we would have done the boat tour. We felt a bit rushed during this tour. Our guide was friendly and the area was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was planned flawlessly by Leslie at KimKim! Can’t say enough how incredible the trip was and how every place, guide, and tour were wonderful - - - even in 100 degree heat!

Venice:
Our guide Sara was so warm, informative and loved her City. We learned so much about the history, saw the basilica, and went on a gondola ride. So lovely. Our hotel was fabulous and we made friends with the staff.

Florence:
Our guide Marco was charming and knowledgeable. We did some wine tasting, visited sites and were again spoiled at our hotel.

Rome:
Once again our guide and hotel were memorable. Our guide did her best to help us be more comfortable in the extreme heat, while we learned about our host city. We visited the Collisium and the Vatican; both left us speechless in their beauty.

Amalfi Coast:
We had a full day boat ride. The Captain and Marta were the perfect hosts who love their professions! We were shown the Blue Grotto, Mt Vesuvius, Capri, and the Sorrento coastline. We swam in the sapphire blue water, had a delicious Italian lunch and learned about the locations history. Our hotel was on the water and we got to relax a couple days and even got to see the Solar Eclipse!

I’m really not able to do the trip enough justice. Every guide, tour, ride, etc. was on time and high quality. Each hotel had a great location and was 4 - 5 stars. The memories my kids, grandkids and friend made together will last a lifetime. Can’t thank Leslie enough for her careful planning, availability, and kindness.

We took a 30-day trip to Italy in May. Starting in Venice and ending in Catania. From the initial planning - more than 6 months in advance I knew we were in good hands with Marina. For one week, my husband and son traveled with us, but the remainder of the trip it was just me and our 3 girls. It was important to me that things were as seamless/safe as possible and I hoped to not stress about our exchanges/transfers/reservations. It was worth every penny having Marina and her team take care of us. I never felt alone - we had a couple hiccups and I just reached out to the team and they helped us or handled things for us.

We wanted the trip to focus on history and special outings for us and not just seeing crowded tourist sights. Marina really listened to what we wanted and suggested several things I would never have known about. The hotels were all lovely - amazing locations and exceeded our expectations. The app and daily notes and recommendations came in handy too.

There were several times the travel team arranged for little extras for our family - like a delicious birthday cake delivered to our hotel for our daughter’s 21st birthday.

Truly an experience we will remember forever.

Our favorites:
Capri and our private guide was worth the splurge!!
My favorite - the hotel in Agrigento and the location and apartment in Florence and the team being available to help when fun travel things come up - like train strikes.
Husband - wind surfing on Lake Garda and Venice
18 year old daughter - visiting churches in Venice
13 year old daughter- the food. All of the food and wind surfing
21 year old daughter - hiking around Lake Garda and the Agrigento hotel
23 years old son - Lake Garda and wandering around Venice

Thank you so much for all the attention and planning that went into our trip

Hotel Reviews

Habitat Boutique Hotel

Catania

Despite the construction on the street in front of the hotel - this hotel exceeded all of our expectations. The staff was wonderful and had the best recommendations. We loved our rooms too.

Authenticity & Character

Very unique hotel. Loved

Location

Great location for walking and felt so safe walking around late. We had a lot of fun in this area.

Staff

Everyone. Sooooo helpful and friendly.

Cleanliness & Comfort

So comfortable. We were at the end of a 30 day trip and felt at home

Hotel baglio della Luna

Valle dei Templi, Agrigento

The best stay of our trip. It felt like we were in our own little luxury villa. The staff went above and beyond. Dinner outdoors over looking the Valley of the Temples - we ate here every night. So special. At this point in our trip we needed to rest and recharge - it was perfect. Excellent recommendations from the staff. Only a small number of rooms so it felt like it was just the 4 sometimes

Authenticity & Character

The gardens - beautiful. So many places to sit, read, have a glass of wine

Location

This location - a little bit of heaven

Staff

Charming. Helpful. Kind. Everyone - from breakfast and check in to drinks in the bar and the staff who kept our rooms tidy

Cleanliness & Comfort

Attention to details - just lovely.

Hotel Politeama

Palermo

Authenticity & Character

Location

Thankful for Valet!

Staff

Helpful and calming. I was a bit anxious from driving - but they were very welcoming

Cleanliness & Comfort

Small rooms, but comfortable!

Palazzo Caracciolo Napoli - MGallery

Naples

Just a lovely and beautiful hotel. Wonderful staff. Very helpful and great with recommendations - we chose to walk from the train station and that was not a wise decision. (Our travel agent suggested a private transfer - and we should have listened).

Authenticity & Character

It feels very special. Unique. The rooms were large and very nice.

Authenticity & Character

It feels very special. Unique. The rooms were large and very nice.

Location

You just have to be more aware of your surroundings and not go exploring in part of the area across from the hotel. Once the hotel gave us suggestions - we were fine!! And the taxi service they suggested was perfect

Location

You just have to be more aware of your surroundings and not go exploring in part of the area across from the hotel. Once the hotel gave us suggestions - we were fine!! And the taxi service they suggested was perfect

Staff

Very nice - great recommendations

Staff

Cleanliness & Comfort

Beds were very comfortable. Rooms were quiet. So nice.

Cleanliness & Comfort

Beds were very comfortable. Rooms were quiet. So nice.

Hotel della Torre Argentina

Rome

The rooms and breakfast were lovely. The location was great for all we wanted to do.

Authenticity & Character

Location

The location was great - the bus stops right in front of the doors and that makes it difficult to get in and out sometimes.

Staff

The front desk staff were not as warm as all of the other places we stayed. The breakfast staff was lovely.

Cleanliness & Comfort

Nice rooms - we enjoyed and slept well

Del Guanto Apartment by Mamo Florence

Florence

We loved this apartment. The location was perfect for all the things we wanted to do and see. The rooftop patio was lovely.

Authenticity & Character

Location

Cleanliness & Comfort

The couch seemed to be missing pillows.

Hotel Lago di Garda Torbole

Torbole sul Garda

Hotel location is amazing. Breakfast delicious. The rooms needed refreshing - linens thin and the sheets had holes. Walls needed painting. Mold in shower - the hotel did fix this as soon as our travel agent let them know.

Authenticity & Character

The rooms felt very basic and cheap.

Authenticity & Character

The rooms felt very basic and cheap.

Location

Gorgeous. Gorgeous location.

Location

Gorgeous. Gorgeous location.

Staff

We let the front desk know we had a package coming and it was important - they refused delivery of it. It had $37 due upon receipt - we were not aware at the time. The hotel did not contact us while we were out on a hike. We had to get a private car to go pick up the package. We missed one of our planned activities and had to pay $150 for the private car. It was more the time we lost as a family together that bothered us. And that the hotel didn’t try to fix it. It was only $37 - we had 3 rooms for 4 nights. They were nice - just wish they had contacted us or paid for the package - which they had our credit card information- they could have handled it differently

Staff

We let the front desk know we had a package coming and it was important - they refused delivery of it. It had $37 due upon receipt - we were not aware at the time. The hotel did not contact us while we were out on a hike. We had to get a private car to go pick up the package. We missed one of our planned activities and had to pay $150 for the private car. It was more the time we lost as a family together that bothered us. And that the hotel didn’t try to fix it. It was only $37 - we had 3 rooms for 4 nights. They were nice - just wish they had contacted us or paid for the package - which they had our credit card information- they could have handled it differently

Cleanliness & Comfort

There was mold in our shower - the hotel did paint over it as soon as notified. The sheets were very thin and had multiple holes in them. The walls throughout the lodging part of the hotel were scratched and needed repair. It was clean - just seemed that no upkeep was happening once you got upstairs to the rooms.

Cleanliness & Comfort

There was mold in our shower - the hotel did paint over it as soon as notified. The sheets were very thin and had multiple holes in them. The walls throughout the lodging part of the hotel were scratched and needed repair. It was clean - just seemed that no upkeep was happening once you got upstairs to the rooms.

Hotel Olimpia

Venice

The staff was so lovely. The rooms were beautiful. We loved the location - not in the busy area and gave us a chance to wander. Breakfast was delicious.

Authenticity & Character

So cute. Unique.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Explore Mt Etna: Volcano Hike & Lava Cave

Catania

Salvatore was an amazing tour guide! We had an excellent day. Mt Etna was wonderful. The wine tasting was ok.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Salvatore - so kind, interacted with everyone. Excellent information

Guides, Drivers and Staff

Salvatore - so kind, interacted with everyone. Excellent information

Transport

Transport

The Pearl of the Mediterranean: A Day on Capri Island & Anacapri

Italy

Our guide, Lucia, was the best. The day started out with a major glitch, but Lucia calmed us all down and set the perfect tone for the day. It was the best having our own guide - it was special. She asked us what was our goal - I said to see Capri but not with all the crowds - she delivered ! We felt like we hit everything. The cloud covered mountain top and chair lift was soooo cool. Her food recommendations were perfect We loved the knowledge and the history she shared with us. Perfect day. So nice to have the whole day handled - no checking ferry schedules/buying tickets/choosing where to eat. Wonderful

Quality of Experience

100% worth every penny. Lucia made it special. So nice to have everything taken care of

Guides, Drivers and Staff

Our driver was prompt - so nice to have it all arranged.

Transport

A Day Among Roman Castles & Medieval Hilltop Villages

Rome

Very cool to get out of the hustle and bustle of Rome. LOVED the wine tasting - we were the only ones there and the staff was incredible. We met the owners at the winery. The papal palace and grounds were very cool to see and the little town outside was lovely. We stopped for lunch on the way back to Rome. Great.

Quality of Experience

Guides, Drivers and Staff

We would have loved to hear a bit more about the history of things while he was driving but it was still great.

Transport

Discover the Vatican: From the Museums to the Sistine Chapel

Italy

This felt very rushed. And not a lot of information. She was very nice. It felt more like she was helping us short cut getting through. Unfortunately, we were there on a very busy day - not the guides fault.

Quality of Experience

Guides, Drivers and Staff

Very nice.

This was our second trip to Italy with kimkim. Our local specialist Leslie took our requests and planned our accommodations, tours, and transfers to suit us perfectly. Our tours of the Duomo and the Last Supper with local guides from Liv Tours were wonderful. Our group tour of the villa on Isola del Garda was a nice way to spend a day on the lake. We loved exploring the sights and streets of Verona. Our last stop in Trieste was memorable as it is an Italian city like no other. We were impressed with the architecture, sea views, restaurants and the vibe of the city. Lastly, our tour with a winemaker in Colli Orientali del Friuli was the perfect way to end our trip.

Hotel Reviews

Boutique Hotel Albero Nascosto

Trieste

Loved location, comfort of the room and the friendly, helpful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Indigo Verona - Grand Hotel Des Arts

Verona

Authenticity & Character

Location

Just outside of historic centre.

Staff

Cleanliness & Comfort

Mattress was very comfortable. Shower stall is a little tight.

Hotel Europa

Desenzano del Garda

Great location and breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Clean, but mattress is thin. Hallways are not air conditioned.

Hotel Milu Milano

Milano

Authenticity & Character

Location

Close to subway and shopping

Staff

Cleanliness & Comfort

Activity Reviews

Wine Tasting - A Taste of Friuli’s Hill Country

Trieste

An in depth tour with the winemaker. Great wine and food.

Quality of Experience

Food

Guides, Drivers and Staff

A Guided Visit to the Isola del Garda (Garda Island

Sirmione

Quality of Experience

Guides, Drivers and Staff

Transport

Express Milan Duomo Tour with Terrace Access

Italy

Great guide and perfect length.

Quality of Experience

Guides, Drivers and Staff

Express Milan Last Supper Tour

Milan

Perfect length to learn about the painting.

Quality of Experience

Guides, Drivers and Staff

The trip was well planned from beginning to end. Leslie did an amazing job with selecting hotels that were novel and also in walking distance to the town centers.

We were concerned because of the record heat wave but we should have trusted in the team all the hotels had a good temperature. They either had AC or they were high in altitude and it was cooler or, in one case, the hotel was specifically designed to maintain a low room temperature despite lacking an AC.

Drivers came on time, hotels were unique, the tours were educational. The whole trip just worked like a well oiled machine.

Highly recommend this company, especially if you want to design your own trip.

Perfect planning and execution! Melanie helped us plan, organize and set up a perfect tour of Rome, Naples and Venice with our 16 yr old grandson. She took over with a short timeframe because I started with a trip planner that was not getting the job done. We needed to insure our teenage grandson had a memorable experience. Melanie took charge and the service we received was exceptional. Once on the ground, Giovanni joined our group to insure each day was perfectly executed. We communicated frequently. I cannot say enough about KimKim, Italy Charm, Melanie and Giovanni. We will definitely use again and we highly recommend their services. Thanks for giving us an awesome trip! Ron, Hulyn and Tanner Farr

I was a little bit hesitant on using a travel planner as I normally do this all on my own. However, being from the United States and not being familiar with Italy at all, it was a little intimidating to plan. I found Kimkim with an online search and amazing reviews and never looked back. From the start of the planning process to the entire trip, I was extremely impressed. Our itinerary was perfect and so were all of our tours, transfers and hotels. Rome, Tuscany and Sorrento gave our family a wonderful taste of Italy. The app was very easy to use with all of our train tickets and excursions listed right on it. The private excursions she booked were perfect and geared towards the ages of my teenage children. This memories we created on this trip were priceless! I’m already booking another trip through KimKim!

Activity Reviews

Guided Walking Tour of Florence

Florence

Our tour guide was amazing!!! We loved her and learned so much about Florence on this tour! Would highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

After Closure Tour of the Vatican Museum & Sistine Chapel

Rome

Good tour overall but boring if you aren’t into art and statues. We were expecting more of a tour of the Vatican grounds and less of the museum. My teenage kids definitely were not fans of this one.

Capri & Costiera Sorrentina Boat Tour

Italy

The boat tour was amazing but I could have completely skipping visiting the island of Capri. Very crowded and difficult to get around.

Exclusive Colosseum Tour for Kids

Rome

Our tour guide was amazing!!! She was so good with our kids ages 11 and 13 and made this tour one of our favorites!

Quality of Experience

Guides, Drivers and Staff

Transport

The process of planning and booking this trip was not as positive as the first trip my sister and I did with Kim Kim about 3-4 years ago. For one thing, the computer program did not ever unlink my sister from the trip she had Kim Kim plan to France in March/April 2026. Even MY receipts for payments for MY trip to Italy with my granddaughter were sent to her email! She was not associated with the trip to Italy in any way.
I am not a big fan of having to download everything digitally. I finally got the trip loaded on my phone, BUT my cellular provider evidently does not have good coverage in other countries. I could not get to the trip information on my phone unless I was in the hotel and had WIFI available. Thankfully my granddaughter's cellular coverage worked in Europe, so we used hers when we were away from the hotel.
Jessica was good to respond to the requests when planning, for example booking us a pizza tour rather than a winery tour. It might have been reassuring to be advised that our hotels were within walking distance of the tour meeting places in most instances. The heat this year in July made the walks more challenging, but most people in reasonably good shape would be able to do them. The hotel in Rome was very nice, the staff very accommodating, and the breakfast exceptional. The hotel in Naples was interesting, but when the driver dropped us off, we could not really see where the hotel was. There was a large wooden door (sometimes open for drive through, other times closed with just a walk-through door) with several signs on the right side. The name of the hotel was there among several other signs, on a sign about 20x20 inches square. A person had to punch in a code number to open it if it was not open to drive through. Then one went up a small and rather dingy elevator to a landing with a double wooden door that one used a plastic card to open, then one had a large metal key for one's room. The breakfast room and service were not nearly as nice as the hotel in Rome. The most positive thing it had going for it was it was right on the Dante Plaza where the Pizza tour met to begin.

Hotel Reviews

Rinuccini Relais Hotel

Naples

Hard to find at first - front door did NOT look like most hotel front doors. Getting in and out of hotel was complicated and a little tricky. Breakfast room and service were only average.

Authenticity & Character

The building certainly had character!

Location

Right on Dante Plaza

Staff

Young woman at the desk was very helpful, but no one was available overnight.

Cleanliness & Comfort

Once inside the upper floor and doors of the hotel, things were clean and the AC was nice and cool, but the area around the hotel seemed a little dingy and rough.

Albergo Del Senato

Rome

The rooms were clean and service very good. Breakfast was exceptional. Hotel location was close to a lot of the famous sites in the historic Rome area. Liked it very much.

Authenticity & Character

Location

Close enough to walk to a lot of the historic sites

Staff

Cleanliness & Comfort

Air conditioning worked well during the July heat wave.

Activity Reviews

Naples Pizza Tour

Italy

Again, it was hot, even in the evening so it was not as pleasant as it could have been. Our guide was good, but she had to order so much food. My granddaughter and I could not possibly eat all of it, but she said she was supposed to. The sit-down restaurant was nice and welcome as it was cool. It is too bad that outdoor restaurants do not allow people to sit down briefly when there are empty seats in their area - at least for a little while. We had to "perch" on the side of a planter while our guide got our dessert. There were no park benches or other public places to sit in the area. We ended up taking it back to our hotel, but as we were leaving the country the next day, it mostly went to waste.

Quality of Experience

Guides, Drivers and Staff

Highlights of the Vatican & Sistine Chapel Tour

Italy

It was hot and crowded. I was surprised that the museum did not have air conditioning that worked well. The guide pointed out some interesting things about the paintings and other contents of the museum that I had not thought about or noticed before. The Sistine Chapel was smaller than I was expecting. St. Peter's Basilica was large but also crowded. We did not see most of the lovely side chapels, however as we were finishing and our guide leaving us, a Mass was about to begin, and I was able to stay for it. Since there were no papal audiences during July, it was special to me to be able to attend a Mass in St. Peter's.

Quality of Experience

Guides, Drivers and Staff

Day Trip to Pompeii from Naples

Italy

We had a guide who seemed very attuned to what we would be interested in concerning the homes and daily lives of the unfortunate inhabitants of Pompeii and Herculaneum. I liked her approach to guiding us through the site.

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Vesuvius Entrance Tickets

Italy

Jessica answered my questions about the park, but since we were first timers there, it might have been nice to know about the various paths that one could take to the crater rim and the places to get a drink at the top. Our driver took us by a cameo factory on the way there, and that was interesting, but there was a lot of sales pitches made as well as information given.

Quality of Experience

Guides, Drivers and Staff

Transport

The Best of Colosseum & Ancient Rome With Exclusive Arena Access

Rome

The tour was amazing. Our guide was OK but not as good as some I have had. The meeting place was a little confusing because of the two places (upper and lower) it could have been. The guide explained and showed us many things but did not "bring to life the fascinating history and architectural marvels of the structural, sharing stories of emperors, gladiators, and the roaring spectators". The heat may have had something to do with that I suppose.

Quality of Experience

Guides, Drivers and Staff

This was our first experience booking a trip with Kimkim and the entire experience exceeded all expectations!! The planning process was smooth, easy, and with as much flexibility as we needed. I wanted to have a mix of things planned/organized for us, and I wanted to plan some things on our own. Anita was extremely flexible and accommodating. She made excellent recommendations for restaurants that were all INCREDIBLE! Not touristy, local, elegant decor and Michelin quality establishments. Anita planned our hotel and several tours in Rome, and everything worked like clockwork! All of the transportation/transfers that she planned for us were all professional drivers, prompt, spoke English, and were very helpful. We will book all future trips with Kimkim! Our highest compliments.

Hotel Review

Hotel Carnival Palace

Venice

Awesome hotel! In a quiet neighborhood, where locals live, yet lively in the evenings while walking back. Right on the canal. Restaurants nearby, lively atmosphere at night yet not loud at all. We had a family suite that was very spacious, modern decor, breakfast was excellent as well. The hotel is very clean, our room was perfect! The bar downstairs was really great too, with delicious cocktails and a nice sitting lounge for grabbing a drink before heading out for the evening. Would definitely stay here again.

Authenticity & Character

Felt local, yet modern,

Authenticity & Character

Felt local, yet modern,

Location

Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.

Location

Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.

Staff

friendly and easy check in experience and bar staff were friendly

Staff

friendly and easy check in experience and bar staff were friendly

Cleanliness & Comfort

Very clean! Beds were very comfortable.

Cleanliness & Comfort

Very clean! Beds were very comfortable

Activity Reviews

The Vatican Unveiled: From Vatican Museum to Sistine Chapel

Rome

Seeing the Vatican with a private guide and a skip the line pass was very helpful. We opted for the 10a start time, not the 8a, and it was great! Yes it was crowded, but the skip the line pass helped a lot. Our guide didn’t read the room very well and provided so much information, that it was overwhelming and difficult to retain any. It was disappointing, she knew a lot, but didn’t know how to share her knowledge in a helpful way. We had a 12 and 14yo with us, who were just lost.

Quality of Experience

Guides, Drivers and Staff

Guide was very knowledgeable. But missed the part about knowing your audience. With 2 kids in a private tour of 4, we hoped she would present information in a way that was possible to digest. She overwhelmed us.

Transport

Rome Unearthed: Guided Walk of Colosseum & Ancient City

Rome

Our guide was great! Friendly, informative, and made the tour appropriate for our family with a 12 and 14yo.

Quality of Experience

Guides, Drivers and Staff

Transport

I cannot express enough on how grateful we are to Giulia on planning our first trip to Italy. We gave her our budget for the trip and she turned it into a dream vacation for me an my family. There was no way I could have planned it better, especially being our first time there. EVERYTHING was taken care of. From rides to and from the airports, 5 different personal tours, train tickets, boat rides to islands, fantastic but not over priced hotels in perfect locations. When ever we had a question, we were connected to her thru WhatsApp, and she or her partner answered right away. She made it so I can just relax and enjoy my trip. If you don't want the hassle of planning a large trip and having a logistical nightmare of doing it yourself, I HIGHLY recommend using KimKim. Not only will you have a spectacular vacation, but just knowing you have a friend you can immediately contact if you have issues, takes all the worries away so you can just relax and enjoy your trip. Thank you again Giulia for everything you did. You are very good at what you do. I still owe you a glass of wine.

Our trip to Italy was made seamless with the guidance of Leslie and the KimKim team. They organized a detailed itinerary that fit the needs of our whole family including our teenagers. Each day was carefully curated with a balance of learning about culture and relaxing days on the beach. We appreciated the small details from navigating the Italian transport system to personalized one on one tours like through the Vatican City. We were rest assured that we could leave the details to KimKim and just enjoy our trip! Thank you for helping us plan our vacation!

Loved the hotels we had in Florence and Sorrento. Numa in Rome was not a great experience. My bed had ants in it. The rooms were tiny. I lived the You Know Boat tour of the Amalfi coast in the last day. I was frustrated with our trains between cities because there was a know issue with delays, and our trains reservations could have been changed to avoid it, but our travel agent did not so that. It took us 5.5 hours to get from Florence to Naples instead of 3.

Hotel Reviews

Numa Apartments Roma

Roma

Numa Apartments Roma was in a great location, but the self-service setup was not to my liking. Unfortunately, one of the beds had ants in it, which was quite unpleasant. We just dealt with it, but I would not stay there again.

Villa Bellarosa Sorrento

Sorrento

Villa Bellarosa Sorrento was a lovely bed and breakfast. The couple who ran it were incredibly sweet and helpful, even going out of their way to pick us up when we couldn't get a cab. Their hospitality really enhanced our stay.

Palazzo Alfani al David

Florence

The hotel in Florence, Palazzo Alfani al David, was really nice with a great location. We stayed in a one-bedroom apartment that was huge, giving us a lot of space which was very comfortable and enjoyable.

Activity Reviews

A Family Walk Through Florence

Florence

The family walk through Florence was fantastic. We had done it before and specifically requested it again because we enjoyed it so much. It was a great experience and lived up to what we expected.

Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano

Italy

The boat trip with Unifin on the last day was really nice and very well done. It was definitely our favorite part of the trip. The experience was fantastic and exceeded our expectations.

Nothing but great things to day about the KimKim experience. Erica helped us curate a full 11 day Italy honeymoon plan and had lots of suggestions and advice for us as we worked through some iterative trip options to figure out what we wanted to experience. The excursions she booked for us were lots of fun and the best part was the private car transfers from every hotel, day trip, airport, etc. Never had to touch a steering wheel once. It really felt like a 5 star experience (both the booking process and the trip itself) and made our honeymoon stress free and simple. Everything just "worked".

This trip epitomizes why we use KimKim.
First idea, go to Barcelona to see some of the 2026 Tour de France and continue on. Second idea go early and end the trip in Barcelona, start somewhere else. Hmmm Verona looks interesting.
Contact KimKim and outline a driving trip from Verona to Barcelona over 18 days.
In comes Leslie, a KimKIm Italy travel expert based in Bologna who puts together an amazing itinerary. Stops, tours, things to see, with a few tweaks (for us no wine tours) and then we get to hotel selection. This is where Leslie and team excelled, we stayed at some wonderful places that we would never have found on our own no matter how long we scraped the internet.
Select the hotels, confirm the flights, add one more stop to break up a long driving day and we are good to go.
It all worked. The hotels were amazing, the tours and tour guides (Julien in Avignon was a stand out) were excellent. Working with Annalisa, our daily What’sApp contact, each afternoon we confirmed all the next days activity. We made a last minute change to a pickup point in Barcelona that was handled perfectly.
Memorable stops, Isola Bella ( just go), Avignon, Aigues-Mortes, Girona, cycling heaven. The history is amazing.
This was our 5th KimKim trip and was probably the best and definitely will not be the last.

Hotel Reviews

Hotel Regina

Barcelona

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palau Fugit

Girona

FAntastic, cannot recommend enough

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel La Casa Pairal

Collioure

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Clean comfortable, but strange layout

La Maison Molière

Arles

La Chapelle sur la Sorgue

L'Isle sur la sorgue

Authenticity & Character

Location

Perfect

Staff

Cleanliness & Comfort

Royal Hotel Sanremo

Sanremo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Des Iles Borromees

Stresa

Hotel Accademia

Verona

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Gothic Quarter Walk

Barcelona

Avignon Private Guided Walking Tour with a Licensed Guide

Italy

Julien was our favorite tour guide of the trip

Quality of Experience

Guides, Drivers and Staff

History, Legends & Monuments Walk

Girona

Half Day Tour: Isola Bella and Fishermen's Island

Italy

Our favorite tour of the trip Who knew?

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour of Verona

Italy

We could not have been more pleased by the handcrafted Italian journey Melanie put together for our family! From a short list of destination choices around the country and our travel dates, she created a trip that included our entire wish list, including a town of our family's heritage, along with local excursions that showcased all the beauty and history Italy has to offer! The support provided by Melanie and Giovanna throughout the trip made each day's adventures flow with ease, allowing us to truly enjoy each experience rather than worry about constantly navigating logistics. Their hard work has left us memories for a lifetime!

Pompeii Guide Natalia was brilliant. HIGHLY recommend- she was a wealth of knowledge.
Amalfi Coast tour guide Alejandro was high energy, brought us on a super comfortable boat, and made us spectacular sandwiches and sweet treats just because he was super sweet- another excellent tour.
Sorrento- we took a cooking class with maybe Julia? I can't remember her name, but that was another awesome experience. Her home was amazing, and her lessons were something we will never forget.
Capri tour guide Marcella- so much fun! She called us family immediately upon pick up and we had a blast the whole day with her.
Everyone you booked for us was excellent. We loved our trip to Italy.

We had the most memorable and unforgettable two weeks in Italy thanks to Luca! There is absolutely nothing we would change about the trip from beginning to end. When we needed to trouble shoot an issue while there (rare) KimKim ‘s representatives immediately took care of the problem. Luca was excellent to work and we thank him!

Thank you guys for planning this trip. Memorable, with every detail covered. It took the stress out of travel and let us relax at every turn. Really made it special for our family. Thanks again. JB

Hotel Reviews

Grand Hotel De La Ville

Sorrento

Easy access to all parts of Sorrento. Amazing views of the bay from our balcony. Excellent staff.

Gallery Hotel Art - Lungarno Collection

Florence

Excellent location in the heart of Florence. Easy access to all parts of the city. Excellent rooms.

Hotel Santa Chiara

Venice

Excellent location. Close to train station. Easy access to the city. Exceptional staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Self-Guided Florence Exploration

Florence

Quality of Experience

Private Family Highlights Walk with Michelangelo's David

Florence

Quality of Experience

Guides, Drivers and Staff

Angela our tour guide was outstanding. The best of our trip.

Welcome to Italy

Italy

Quality of Experience

Private Photoshoot

Sorrento

Quality of Experience

Guides, Drivers and Staff

Depart Italy

Italy

Quality of Experience

Day Trip to Positano & Amalfi by Boat

Sorrento

See below

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Cinque Terre & Pisa

Florence

Cinque Terre was amazing

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Culinary Discovery Walk

Florence

Quality of Experience

Guides, Drivers and Staff

Private Day Trip to Verona & Lake Garda

Venice

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discovery Walk with St. Mark's Basilica, Doge's Palace & Gondola Ride

Venice

Great history tour.

Quality of Experience

Guides, Drivers and Staff

We planned our Milan and Lake Como trip late in the season and kept hitting sold-out rooms, then we found Giulia. She listened, found two perfect boutique hotels in great locations, and built an itinerary we never could have put together ourselves. Her guides were excellent, and every excursion was a hit: a fantastic cooking class, and wonderful tours of the Duomo, The Last Supper, and the surrounding areas. Once we arrived, she stayed with us every step of the way. Highly recommend!

Chris was wonderful to work with throughout the planning and booking process for our trip to Italy. He took the time to understand our vision, offered thoughtful suggestions, and helped guide our decisions without ever making us feel pressured in one direction or another.

Once our itinerary was finalized, the planning, coordination, and execution across the KimKim team and their travel partners were outstanding. Everything felt remarkably seamless, and we truly did not have to worry about a thing.

After arriving, we gained an even greater appreciation for all of the behind-the-scenes coordination, especially with transfers between destinations and reserved tours. Chris and our local contact, Maria, were incredibly responsive to our questions and always made sure we knew the plans for the following day, which gave us tremendous peace of mind.

The hotels were lovely and thoughtfully selected, with excellent locations that allowed us to feel more like locals than tourists.

Our favorite experiences were the private boat tour around Capri with our captains, Mario and Rafaello, and the Path of the Gods hike in Positano with Vincenzo. Those experiences created memories we will treasure for years to come.

We are so grateful to Chris, Maria, and the entire team for helping us create such a special trip.

Hotel Reviews

Palazzo Tasso

Sorrento (NA) - Italy

Finding the entrance to Palazzo Tasso was a bit confusing at first, but fortunately the hotel’s website included helpful instructions on how to access it from a nearby side street. Once we arrived, we found the location to be excellent. Tucked away on a quieter street but just steps from Piazza Tasso, it offered both convenience and a peaceful atmosphere. Palazzo Tasso is a straightforward hotel, with a reception desk and guest rooms but no common areas for socializing or relaxing. That suited us perfectly, as we stayed there toward the end of our trip and were mostly looking for a comfortable place to recharge after long days of exploring. Our room had several thoughtful features that we especially appreciated, including keyless entry with a code instead of a traditional key, a balcony overlooking the main street, a spacious shower, and a high-quality Dyson hair dryer. Those details made our stay feel both easy and comfortable. Overall, Palazzo Tasso was a great base for enjoying everything Sorrento has to offer.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Imperati Suites

Positano

We had a wonderful stay at Imperati Suites. While it is not located right in the middle of town, the location was still very manageable and offered a nice balance of convenience and tranquility. It is close enough to the road that arriving with luggage was easy and did not require navigating too many stairs. Getting to the beach was straightforward, with several routes to choose from. We especially enjoyed taking the longer path, which involved fewer stairs and offered beautiful views along the way, as well as plenty of restaurants and shops to explore. Katia was incredibly welcoming and always available to answer questions or help with anything we needed during our stay. Her hospitality made us feel right at home. The rooms were surprisingly spacious, exceptionally clean, and very comfortable. However, the highlight of our stay was waking up each morning to the stunning view and enjoying breakfast on the balcony. It was the perfect way to start the day and one of our favorite memories from Positano.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Mignon Sorrento

Sorrento

We had a wonderful stay at Hotel Mignon. The location was excellent - just a short walk from Piazza Tasso - and we loved having a market and bank nearby within walking distance, which made everything incredibly convenient. The staff were warm and welcoming from the moment we arrived. The hotel itself is beautifully decorated and impeccably maintained. Every area felt clean and inviting throughout our stay - especially the dining and outdoor areas. While the rooms are not large, they are thoughtfully designed and make great use of the space. Our room was very clean, comfortable, and had everything we needed. As Americans visiting during the summer, we especially appreciated how well the air conditioning worked! We would absolutely stay at Hotel Mignon again and would happily recommend it to anyone visiting Sorrento.

Authenticity & Character

One of the things we appreciated most about Hotel Mignon was how thoughtfully the space was designed. The hotel makes excellent use of its footprint while maintaining a cohesive style throughout. For example, the entrance is a long hallway, and rather than treating it as merely functional, the hotel transformed it into a beautiful space that complements the character of the rest of the property. The dining area and outdoor spaces also felt very intentional in their design. There was an abundance of intimate seating, which created a welcoming atmosphere and made it feel like the perfect place to begin the day over breakfast or unwind in the evening. It also encouraged guests to relax and connect with one another.

Location

The location was excellent - just a short walk from Piazza Tasso - and we loved having a market and bank nearby within walking distance, which made everything incredibly convenient.

Staff

Cleanliness & Comfort

The dining area, outdoor spaces, and our room were all exceptionally clean and comfortable. The hotel was consistently well maintained, and the inviting seating areas made it easy to settle in and enjoy the surroundings. The thoughtful design and attention to detail contributed to a stay that felt both relaxing and welcoming.

Activity Reviews

Private hike along the Path of Gods

Positano

The private hike along the Path of the Gods was another highlight of our trip to Italy. Our guide, Vincenzo, was fantastic. He was engaging, easy to understand, and struck the perfect balance between sharing information and simply letting us enjoy the experience. He pointed out interesting sights along the trail, matched our pace perfectly, and shared stories about both Italian culture and his own life, which made the four-hour hike pass surprisingly quickly. We hiked from Agerola to Nocelle and then continued on to Montepertuso, from 9:00 a.m. to 1:00 p.m. The scenery was absolutely stunning throughout. Some of our favorite moments included seeing herds of goats on the mountainside, passing residents tending their gardens, and walking the same paths that donkeys traveled centuries ago. We also loved stopping at the lemonade stand in Nocelle and seeing the walkways that locals still use to travel between Nocelle and Montepertuso. As fans of Nicki Positano’s YouTubevideos, it was especially fun to recognize many of the views and landmarks we had seen online. This is not an easy hike, so we were very glad that we brought hiking shoes and plenty of water. That said, the effort was more than worth it. After finishing the hike, lunch at Ristorante Il Ritrovo in Montepertuso was the perfect reward and a wonderful way to end an incredible experience. We would highly recommend this excursion to anyone looking to experience the Amalfi Coast beyond the beaches and town centers.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full day boat excursion to the island of Capri (Lancia Sorrentina)

Italy

This full-day boat excursion to Capri was one of the absolute highlights of our trip. Having experienced it firsthand, we now fully appreciate the value of taking a private boat directly from Sorrento rather than navigating the ferry to Capri and joining a tour from there. The experience was seamless, relaxing, and allowed us to enjoy the island from an entirely different perspective. Our guides, Mario and Rafaello, struck the perfect balance of being welcoming, accommodating, and knowledgeable without ever feeling intrusive. We had already spent time exploring Capri by taxi a few days earlier, but seeing the island from the water was a completely different experience. They pointed out the various coves and took us to the quieter side of the island that we had not yet discovered. One of our favorite moments was being able to jump into the crystal-clear water and cool off during the day. The leisurely lunch on the island’s quieter side was exactly what we needed and provided a perfect break from the busier tourist areas. This excursion gave us some of our favorite memories from Italy, and we would highly recommend it to anyone visiting the Amalfi Coast.

Quality of Experience

Guides, Drivers and Staff

Transport