Kimkim Trip Reviews for Italy

4.8
Based on 1,391 ratings
Read 1,391 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our guide Giulia was very attentive.
Italy | Oct 21 - Oct 29, 2026

Stuart
Stuart N.
Portland, OR | Reviewed on Nov 02, 2026

Our guide Giulia was very attentive. Monitored train schedules and provided alternative routes. Drivers for more complex routes were excellent. Driving is Rome is especially challenging, so always use a driver of taxi service. Travel in Italy is stress free with Giulia.

Local specialist: Giulia Carucci

The Bari / Puglia area were highly recommende...
Italy | Oct 6 - Oct 29, 2026

Dale
Dale P.
Mukilteo, WA, USA | Reviewed on Oct 31, 2026
The Bari / Puglia area were highly recommended to us (and we had to remove one whole area to abide by our desire to keep the pace slower)—so based on the recommendation we chose Bari /Puglia over another region, and it turned out great. Read more

The Bari / Puglia area were highly recommended to us (and we had to remove one whole area to abide by our desire to keep the pace slower)—so based on the recommendation we chose Bari /Puglia over another region, and it turned out great.

Hotel Review
Masseria Longa Boutique Hotel
Otranto

Great team and food. Nice pool.

Authenticity & Character
Simple clean converted buildings just a bit out of town but walkable.
Location
Well positioned to explore or relax.
Staff
Cleanliness & Comfort
Very attentive
Activity Review
Mount Etna Hike & Winery Experience
Mount Etna Hike & Winery Experience
Italy

Great guide and amazing

Quality of Experience
Guides, Drivers and Staff
Local knowledge of geology and history
Transport
Ryan air challenges were fixed by gaining access to their automated baggage check system.
Local specialist: Giorgia Torre

The Amalfi Coast, Naples and Sicily, all the ...
Italy | Oct 16 - Oct 26, 2026

David
David B.
Chicago, IL | Reviewed on Oct 30, 2026
The Amalfi Coast, Naples and Sicily, all the historic sites and towns/cities we visited, the hotels, the guides and the drivers were fantastic. Just an overall great experience that would not have been possible without the support, responsiveness, insights and guidance provided by Bea and Nadia. They were better than fantastic. There is no doubt we will use KimKim to help arrange our next trip. Read more

The Amalfi Coast, Naples and Sicily, all the historic sites and towns/cities we visited, the hotels, the guides and the drivers were fantastic. Just an overall great experience that would not have been possible without the support, responsiveness, insights and guidance provided by Bea and Nadia. They were better than fantastic. There is no doubt we will use KimKim to help arrange our next trip.

Hotel Reviews
Hotel Eden Roc Positano
Positano

Absolutely fantastic hotel. Our suite, the rooftop bar and restaurant, the location, the views and the staff were great. One of the best hotels I have ever stayed at.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Parker’s
Naples

First class hotel. Our suite, the rooftop bar and restaurant, the location, the views and the staff were outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monaci delle Terre Nere, Relais & Chateaux
Zafferana etnea

One of the most unique hotels I have ever stayed at. The setting and views are absolutely breathtaking, the bar/restaurant could not have been cooler with nightly entertainment provided by a great guitarist that played unique stylings of rock/pop classics, the formal restaurant had a wonderful setting, a great menu that was well executed , and an extensive top notch wine list and the hotel/restaurant staff was super nice, attentive, responsive and professional. My only recommendation would be for the hotel to upgrade their gym a bit by updating their aerobic equipment and adding an elliptical.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mount Etna Visit & Wine Tasting Experience
Mount Etna Visit & Wine Tasting Experience
Italy

Absolutely great experience made even more special by our guide Bruna who was super nice and knowledgeable and full of life and positivity. Mount Etna did not disappoint and the wine tasting and lunch were great.

Quality of Experience
Guides, Drivers and Staff
Bruna was outstanding. Would not have been the same without her.
Transport
Full-Day Experience in the Valley of the Temples
Full-Day Experience in the Valley of the Temples
Italy

Both the Temple of Gods and The Roman Villa were extraordinary made even better brought by our guides who were very knowledgeable, articulate and personable. A lot of driving, but that gave us the opportunity to take in the beautiful Sicilian countryside.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Pompeii & Mount Vesuvius with Wine Tasting
Explore Pompeii & Mount Vesuvius with Wine Tasting
Italy

Pompeii was extraordinary. An ancient city frozen in time brought to life by our charismatic, knowledgeable and articulate guide Nina. Combining it with Mount Vesuvius made it even better. Being able to take in both sites was a true bucket list item. The sine tasting and lunch were nice, but not fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Day Along the Amalfi Coast
A Day Along the Amalfi Coast
Italy

A day of wonderful sites that gave a great feel for the wonders and history of the Amalfi Coast.

Quality of Experience
Guides, Drivers and Staff
Transport
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

All great. Bea was responsive, clear and professional. Could not have been better.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Paestum & Buffalo Mozzarella Cheese Farm Experience
Ancient Paestum & Buffalo Mozzarella Cheese Farm Experience
Italy

Totally top notch. Antonio brought Paestum to life with his knowledge and enthusiasm. A truly special snapshot of Magna Grecia in Italy. The Buffalo Mozzarella Cheese Farm was also much more enjoyable than I was expecting. The cherry on top of a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Taormina  Walk with a Local
Taormina Walk with a Local
Italy

Another great experience. Just a wonderfully scenic and historic town made that much more special by Lucka our guide. The amphitheater was a real highlight complimented the sights and sounds and history Taormina.

Quality of Experience
Guides, Drivers and Staff
Transport
A Half Day Visit Through Syracuse & Ortygia
A Half Day Visit Through Syracuse & Ortygia
Italy

Really glad we added Siracusa to our itinerary. An incredible city rich in so much history. Ortigia combined with the archeological site on the mainland were outstanding made that more special by our guide Michael who was fun, colorful and knowledgeable. The surprise of the day was the quarry including Dionysius’s ear. Very cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha

Great itinerary, great guides and amazing sites
Italy | Oct 7 - Oct 22, 2026

D
David H.
Newark, NJ | Reviewed on Oct 29, 2026
We were very happy with our trip. Not a single booked experience was below expectations and many were above expectations. We stayed at two hotels in Rome. One was the Argentine Residenza Style Hotel. This had a great location and the room in the hotel's annex was very comfortable. It included snacks and some drinks in the room. The lobby was in a different building and the "restaurant" was a few tables that I never saw used. Fortunately, there were lots of choices nearby for dining. It was... Read more

We were very happy with our trip. Not a single booked experience was below expectations and many were above expectations. We stayed at two hotels in Rome. One was the Argentine Residenza Style Hotel. This had a great location and the room in the hotel's annex was very comfortable. It included snacks and some drinks in the room. The lobby was in a different building and the "restaurant" was a few tables that I never saw used. Fortunately, there were lots of choices nearby for dining. It was more a 3 star than 4 star hotel in services but the staff was very nice and helpful. We also stayed at the Hotel Artemide which was quite elegant. It felt like a five star hotel more than a four star hotel. We were there just one night before returning home. We had dinner in the restaurant which was excellent but did not have the chance to try the included breakfast because of our departure. In Sorrento we stayed at the Imperial Hotel Tramontano which had a spectacular location perched on a cliff with great water views. It had an old elegance feel to it with classic décor and art and complete with a room key that could double as a brass knuckle. The restaurant was excellent and the breakfast was most notable for its pastry selection. In Florence we stayed at the Hotel Kraft which had great food, friendly staff and a cool roof top pool and restaurant. It is a little out of the hustle of the center of town with plenty of food nearby.

Our tours were all private or small group and we appreciated the early access and skip the lines in the Vatican and Coliseum. We had a great private walking tour of Rome and the Pantheon with Massimo De Filippis. He was very knowledgeable with a delightful, warm personality. Maria Claudia from Liv Tours did an outstanding job with the Vatican tour. Gabriella from Liv Tours was also terrific for the Coliseum tour. Enrica Aschero was our guide during three days in Florence. She was a fabulous guide, passionate about her subject and with a wealth of knowledge. We had a spectacular 12 hour driving tour of the Amalfi coast. Our day trip to Pisa, Siena and San Gimignano was really worthwhile and included a visit to the Corbucci Winery which was delightful.

It was really nice to have arranged drivers for the transfers which all went smoothly. We wished we had known more about Italian trains. In business class some cars had baggage racks at ground level but in others it was overhead only which was a challenge with a heavy bag and a replaced shoulder joint. After the fact I realized that a large bag could also fit on the floor between seats that were positioned back to back. Fortunately, other passengers stepped in to help us.
Overall it was a great trip. We were grateful for the expertise of Emily, Grant and their colleagues at Kimkim for arranging everything.

Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Nov 01, 2026

Thanks so much for your review, David! I'm so glad you loved the trip -- it's so great to have everything preplanned for you, so all you have to do is relax and enjoy! It's good to hear about the hotels; even the one that may seem more like a 3-star than a 4-star, it's great to hear feedback directly from travelers. Grant and I appreciate your kind words, and we can't wait to see where you go next! - Emily

A trip of a lifetime!!
Italy | Oct 15 - Oct 27, 2026

Kimberly
Kimberly T.
Minneapolis, MN | Reviewed on Oct 29, 2026
Our trip to Italy was truly unforgettable, and we couldn’t have asked for a better experience from start to finish. 🇮🇹❤️ A special thank you to Chiara, who helped us plan our trip and was absolutely wonderful to work with. She was knowledgeable, responsive, thoughtful, and always made us feel like we were in good hands. She took the time to understand what we wanted from our trip and helped make everything come together so beautifully. From exploring Rome and the incredible history of... Read more

Our trip to Italy was truly unforgettable, and we couldn’t have asked for a better experience from start to finish. 🇮🇹❤️

A special thank you to Chiara, who helped us plan our trip and was absolutely wonderful to work with. She was knowledgeable, responsive, thoughtful, and always made us feel like we were in good hands. She took the time to understand what we wanted from our trip and helped make everything come together so beautifully.

From exploring Rome and the incredible history of the city, to our time along the Amalfi Coast, the boat day, Positano and Amalfi, and our hike along the Path of the Gods, every part of the trip gave us memories we will treasure for years to come.

Italy was even more beautiful and special than we imagined, and having someone like Chiara helping behind the scenes made the entire experience feel easy and stress-free.

We are so grateful for the memories we made and would absolutely recommend Chiara to anyone planning a trip to Italy. Thank you, Chiara, for helping make our Italian adventure so amazing! 🇮🇹✨

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Nov 03, 2026

Ciao Kimberly,

Thank you so much for your wonderful review, it truly made our day! We are thrilled to hear that your trip with Storywalking was such a special experience, and that Italy turned out to be even more beautiful than you imagined. Crafting tailored itineraries is what we love most, and knowing that every moment, from Rome to the Amalfi Coast, gave you memories to treasure means the world to us.

It was a real pleasure helping you plan your trip, and we hope to welcome you back to Italy very soon for your next adventure! 🇮🇹❤️

All the best,
Chiara & Storywalking Team

We were very happy with our trip even with a ...
Italy | Oct 14 - Oct 23, 2026

Teresa
Teresa S.
Chicago, IL | Reviewed on Oct 29, 2026
We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip Read more

We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip

Hotel Reviews
Hotel Viminale
Rome

The staff was very helpful and accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'Oriente Hotel
Venice

Great location away from the busyness,staff great

Authenticity & Character
Location
Close to things but away from the crowds
Staff
Cleanliness & Comfort
La Villa di STR
Siena
Authenticity & Character
Location
We enjoyed being able to walk to town but not being in town
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Donna Francesca
Rome

It was a little hard to find being the location was on the forth floor and no obvious entrance

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
Venice

Enjoyed it the guide was great but very crowded

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscany Day Trip to San Gimignano & Volterra
Private Tuscany Day Trip to San Gimignano & Volterra
Italy

Guide was very knowledgeable and good but long drive .for the amount of time we spent there . Would of been better for us to went back to Florence from there instead of going back to senna then to Florence the next day

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscan Countryside Cooking Experience
Private Tuscan Countryside Cooking Experience
Italy

The class was wonderful. But getting there and back was a little tricky because it was 40 minutes from the city. So a little pricey to get there and back . A little disappointed that the staff left us there as it was getting dark and our ride had not arrived yet knowing our phones didn’t work to call with in the country.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Private Borghese Gallery Visit
Private Borghese Gallery Visit
Rome

Our guide was wonderful and very knowledgeable . It was my birthday and she even gave me a small gift.

Quality of Experience
Guides, Drivers and Staff
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

Was great the guide planned a few special stops for us that catered to our likes .

Quality of Experience
Guides, Drivers and Staff
Private Family City Highlights by Golf Cart
Private Family City Highlights by Golf Cart
Rome

A great way to see and learn about the city

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Venice Exploration
Self-Guided Venice Exploration
Venice

A beautiful city

Quality of Experience
Day Trip to Cinque Terre
Day Trip to Cinque Terre
Florence

The driver was great and made the trip seamless. Took us to the city’s told us a little about it and gave us time to explore on our own the we moved on .

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Siena Exploration
Self-Guided Siena Exploration
Italy

A great city and lots of restaurants and sights to see . The streets can be a little confusing easy to get turned around and be going the wrong direction when you get off the main streets .but that added to the adventure

Quality of Experience
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

Guide was great and moved us right along in spite of it being very crowded

Quality of Experience
Guides, Drivers and Staff
Evening Trastevere & Jewish Ghetto Culinary Walk
Evening Trastevere & Jewish Ghetto Culinary Walk
Rome

The guide was good and a great way to see the city at night. But the food was ok not quite what I thought but a good experience.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Oct 31, 2026
Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence. I also appreciate your feedback... Read more

Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence.

I also appreciate your feedback regarding the transportation and coordination for your cooking class - that's very concerning and disappointing for me to hear about, but it will be addressed with our partner, and won't happen again. I also thank you for sharing about the long drive during your Tuscany day trip.

Your feedback is valuable and helps us continue improving the experiences we create for our travelers. It was a pleasure helping plan your trip, and we would love the opportunity to help you plan another adventure with kimkim in the future!

Best,
Alex & the kimkim team

Everything was perfect! The hotels, and the ...
Italy | Oct 12 - Oct 20, 2026

Emily
Emily D.
Duncan, OK, USA | Reviewed on Oct 28, 2026
Everything was perfect! The hotels, and the tour guides and even the drivers were all wonderful, exactly as decribed and on time everyday. We loved the hotel in Cinque Terre, The Hotel Porto Roca, with the balcony overlooking the sea and town. We hiked the hills and enjoyed the free time shopping and exploring. We enjoyed the beautiful Cathedral complex of Pisa and had enough time to eat lunch where Maria recommended, overlooking the leaning tower. The central location of Colle Val... Read more

Everything was perfect! The hotels, and the tour guides and even the drivers were all wonderful, exactly as decribed and on time everyday. We loved the hotel in Cinque Terre, The Hotel Porto Roca, with the balcony overlooking the sea and town. We hiked the hills and enjoyed the free time shopping and exploring. We enjoyed the beautiful Cathedral complex of Pisa and had enough time to eat lunch where Maria recommended, overlooking the leaning tower. The central location of Colle Val D'Elsa was very nice to be able to drive to the hill top towns. The choices of wineries were all amazing, with views, history, delicious wines and food also. We loved each one and learned that 2 in one day was too much! Our favorite may have been Colle Bereto. They were so hospitable, and had top quality organic wines & olive oil. They even showed us the pasta being made for our lunch that day, delicious! The amazing landscape and historic hilltop towns were beautiful, we loved getting lost in these towns, and eating gelato along the way. Lucia was very accomondating in every way, even when we had a change on the last day of tours. We will recommend KimKim and it's tour companies, and plan to travel with them again. Maybe Austria? Thank you and Ciao!!

Hotel Reviews
Hotel Orto de' Medici
Florence

Wonderful quiet historic hotel in the heart of Florence. Great location and delicious buffet breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Porto Roca
Monterosso

Such a wonderful location and great balcony! The rooms were very spacious and clean, and the food was all delicious. We especially loved the breakfast buffet. Thank you for sending the shuttle to come pick us up at the bottom of the hill! Loved It!!

Authenticity & Character
Location
very close to town, but on the hillside overlooking the Mediterrean sea
Staff
Cleanliness & Comfort
Hotel Palazzo San Lorenzo & Spa
Colle Val D'Elsa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Museums special: small group guided tour of Uffizi and Accademia Galleries
Museums special: small group guided tour of Uffizi and Accademia Galleries
Florence
Quality of Experience
Guides, Drivers and Staff
Private transfer  with stop in Pisa
Private transfer with stop in Pisa
Italy

Our very nice driver with Maria, our guide, arrived on time to travel to Pisa. Maria was very informative and sweet and explained all about the Catedral complex. It was all so beautiful and amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to Tuscany via Bolgheri  for a wine tasting session
Private transfer to Tuscany via Bolgheri for a wine tasting session
Italy

Beautiful drive, and our driver was wonderful. The Chiappini Winery was so beautiful, we even were able to meet the owner. We enjoyed delicious organic wines, and a wonderful meat and local cheese tray. We purchased a case of wine to be shipped home. Wonderful!

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting in Montepulciano & Montalcino
Wine tasting in Montepulciano & Montalcino
Italy

Montalcino was beautiful, could have spent more time there, but we really enjoyed the winery, Podere Le Ripi and their innovative way they processed their wines. The wine tasting and lunch was absolutely wonderful with a view to match!! We purchased several wines and olive oil to ship home. We enjoyed Montepulciano and the historic wine cellars there, fascinating! Could have spent more time in the town, but really enjoyed visiting the copper shop, and shipped 2 items home. And of course enjoyed gelato!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Excursion to San Gimignano and Volterra with Wine Tasting and Tuscan Lunch
Private Excursion to San Gimignano and Volterra with Wine Tasting and Tuscan Lunch
Tuscany

All the history and beauty of the hilltop town we absolutely loved!!! We enjoyed all the shops in San Gimignano, not enough time there, so we may have to go back to both San Gimignano and Volterra. There were many museums in Volterra that seemed interesting, but only had time to explore one. We enjoyed the winery Podere La Marronaia, and the view while having lunch and the wine tasting was wonderful! We purchased olive oil and wine to ship home.

Quality of Experience
Guides, Drivers and Staff
Transport
Siena Discovery & Chianti Wine
Siena Discovery & Chianti Wine
Italy

We had a change of plans this day, which was our last day, and elected not to go to Siena. I feel it would have been rushed and we should spend more time there. We really enjoyed the sleepy towns of Castelinna and Radda, which were beautiful. We stopped at the winery Colle Bereto, and were very impressed with the detail they placed when processing thier wines. The wine tasting and lunch were outstanding! Homemade pasta using the wheat they grew there and made that morning, delicious! We purchased olive oil and wines to ship home. The main building was an old church from 1300's which was beautiful, along with all the landscaping. We then travelled back to Florence and enjoyed shopping and dinner near our hotel.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cinque terre Card
Italy

Really enjoyed the beauty and serenity of the area! The towns were wonderful and picturesque!!

Quality of Experience
Private food tour in Florence with highlights
Private food tour in Florence with highlights
Italy

Enjoyed walking and getting the layout of Florence where we tasted different kinds of pastry breads, also a truffle sandwich. We also experienced a light charcuterie board meal with wine and bread. We walked through the busy night's popular areas.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Caterina Belvedere

Honeymoon Success
Italy | Sep 15 - Oct 2, 2026

Cole
Cole R.
Minneapolis, MN | Reviewed on Oct 27, 2026
We had an amazing experience using kimkim to plan our dream honeymoon. All of the local guides and excursions were amazing! We got to work with Melanie and she curated exactly what we wanted to sites to see and the perfect mix of excursions and relaxation. We would highly recommend! Read more

We had an amazing experience using kimkim to plan our dream honeymoon. All of the local guides and excursions were amazing! We got to work with Melanie and she curated exactly what we wanted to sites to see and the perfect mix of excursions and relaxation. We would highly recommend!

Hotel Reviews
Hotel Santa Chiara
Venice

Lovely beautiful hotel, close to the entrance to Venice so you don’t have to drag out bags around and close to the train station. On the water, with lovely views and a beautiful building! Breakfast was also great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & Spa
Florence

Great hotel, close to everything in Florence, including the train station! Staff was lovely

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome

Great location, super friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

Absolutely beautiful hotel! Loved the colors, the patio, and the staff were excellent. Located a little off the beaten path so it was relatively quiet and away from crowds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terrazza Core Amalfitano
Amalfi

Amazing rooms, so spacious and with a beautiful ocean view!! Hard to find the entrance and get to the hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small group boat excursion to Capri from Sorrento
Small group boat excursion to Capri from Sorrento
Italy

One of our favorite excursions! Great boat ride and time to spend on Capri.

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento
Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento
Italy

Amazing views, great experience! Not much of a hike due to stopping frequently.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Cinque Terre
Day Trip to Cinque Terre
Florence

So beautiful! Wish we could have spent more time in the towns!

Quality of Experience
Guides, Drivers and Staff
Transport
A day among the most beautiful mountains in the world: the Dolomites
A day among the most beautiful mountains in the world: the Dolomites
Italy

Unfortunately had a cloudy day but Christiano was great and we enjoyed the trip!!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

We had an amazing tour guide, who shared so much knowledge!! Unfortunately we did not get to see the inside of the colosseum due to it being closed

Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

We had our own private tour, and it was amazing! So much knowledge and beautiful art

Quality of Experience
Guides, Drivers and Staff
Transport
Semi private Chianti and San Gimignano tour
Semi private Chianti and San Gimignano tour
Florence

Our tour guide, Andrea, was amazing!! So much fun at the wineries! We enjoyed seeing Michael Angelo square and visiting San giminiano as well!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & Winery on the Vesuvius
The Ruins of Pompeii & Winery on the Vesuvius
Italy

Pompeii was so cool, bummed that we did not get to see Mount Vesuvius but winery was fun!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pizza Workshop
Pizza Workshop
Sorrento

So fun!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 28, 2026
Hi Cole and Quincey,
thank you so much for your lovely review and we are so pleased you had such a fantastic trip!!
We loved chatting with you both during your trip and you kept your spirits high even when you had no water upon arriving in Sorrento due to problems to the pipe works in the whoel of the area following the landslide (definitely something different which I'm sure was not on your bucket list and luckily is a once in a lifetime experience I hope)!! We were also so sorry about the... Read more

Hi Cole and Quincey,
thank you so much for your lovely review and we are so pleased you had such a fantastic trip!!

We loved chatting with you both during your trip and you kept your spirits high even when you had no water upon arriving in Sorrento due to problems to the pipe works in the whoel of the area following the landslide (definitely something different which I'm sure was not on your bucket list and luckily is a once in a lifetime experience I hope)!!

We were also so sorry about the sudden closure of the Colosseum, it was such a sad circumstance, but I guess it is a reason for you to return :)

Thanks again for being such lovely guests and I look forward to planning your next trip to Italy.

Take care and enjoy the festive season :)

Melanie

Italy
Italy | Oct 7 - Oct 21, 2026

James
James S.
Flesherton | Reviewed on Oct 27, 2026
Amazing trip. The plan laid out by kimkim was exceptional. There were a couple of hiccups but a kimkim rep was quick to address. Will use kimkim to plan my next vacation for sure! Read more

Amazing trip. The plan laid out by kimkim was exceptional. There were a couple of hiccups but a kimkim rep was quick to address. Will use kimkim to plan my next vacation for sure!

Hotel Reviews
Hotel Navona Colors
Rome

Perfect location. Very quiet. Staff was outstanding. Very small hotel with good size rooms. Lots to do close by.

Authenticity & Character
Small Hotel with clean rooms and great staff.
Location
Close to Piazza Navona and easy walking distance to many other sites (Pantheon, Trevi Fountain, Spanish Steps).
Staff
Cleanliness & Comfort
Hotel Hermitage
Florence

The location of the hotel is perfect. Very close to Ponte Vecchio and lots of shops. Staff at the hotel is super friendly. Unfortunately, we had a room on the 4th floor directly under the kitchen for the rooftop restaurant. Avoid rooms 413 and 414 at all cost. Awoke one night to the new folks across the hall yelling "QUIET" at the top of their lungs. It was not ideal for rest. It's also where they prepare for breakfast. Quiet window is about 12:30am to 6:30am. Staff stated they were fully booked and could not move us to another room. I never thought I would have to use noise cancelling headphones to sleep in a hotel. Avoid the 4th floor at all cost! There can be a bit of a wait for the elevator as it fits 3-4 people and it's the only way for folks to get to the rooftop restaurant (which is very popular). It's quite busy from around 12pm to 10pm. Stairs are sometimes the only option.

Authenticity & Character
Location
Close to everything!
Staff
Staff are very friendly and helpful.
Cleanliness & Comfort
The hotel is spotless. Very clean and the staff works very hard to keep it that way. Stop putting folks in room 413 or 414! They have to know its a problem spot!
Hotel Touring
Bologna

Great Staff and super clean hotel. Breakfast is awesome! It is located close to many restaurants and sites. Rooms are very good size. Comfortable and quiet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'Oriente Hotel
Venice

It is located in a quiet part of Venice. Restaurants are very close by. A little more walking to get to the more popular sites (20-25 minutes) but very manageable. Rooms are great size and super comfortable and clean.

Authenticity & Character
You can see the character in the floors and furnishings throughout the hotel.
Location
Quiet area with a nice and quiet bar area next to a canal. 5 minute walk to many restaurants.
Staff
Everyone is fantastic! Helpful and attentive at all times.
Cleanliness & Comfort
Beds are very comfortable and the staff is always making sure everything meets your expectations.
Activity Reviews
City Highlights by Golf Cart
City Highlights by Golf Cart
Rome

We got to cover a lot of ground on this tour. Our guide was very knowledgeable and pointed out many areas that were away from the larger crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Canal & Hidden Waterways Gondola Ride
Grand Canal & Hidden Waterways Gondola Ride
Venice

It is a 30 minute tour with no guide.

Quality of Experience
It just wasn't for us.
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

This is the busiest place I have ever been. So many people in one place. It would be very difficult to navigate without a tour guide.

Quality of Experience
You can't improve the tour. The guides do a great job and it's a great tour. The sheer number of people in one place can make it overwhelming.
Guides, Drivers and Staff
The guides allow you to see as much as possible and provide valuable information regarding what you are looking at in each area.
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

It was a very informative tour through the streets of Florence on our way to see the David. And the insight provided as we observed all the art and, especially the David, was awesome!

Quality of Experience
Guides, Drivers and Staff
Bolognese Discovery Walk
Bolognese Discovery Walk
Bologna

This is a good tour to get help you see a lot of things you might miss on your own.

Quality of Experience
Guides, Drivers and Staff
Flavors of Modena: Cheese & Balsamic Experience
Flavors of Modena: Cheese & Balsamic Experience
Bologna

If you like parmigiano reggiano and balsamic vinegar, this is the tour for you. Nice quiet drive out to the farm where they make the cheese and a wonderful tasting of different parmigiano. The history of the making of balsamic vinegar is amazing. Great tour and great food tastings.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pisa, Siena & San Gimignano Day Trip with Lunch & Wine Tasting
Pisa, Siena & San Gimignano Day Trip with Lunch & Wine Tasting
Florence

This is a must trip if you have the time. It's a full day but worth it. The lunch and wine tasting, along with San Gimignano were the highlights of this trip for us.

Quality of Experience
Food
The lunch and wine tasting combo was great.
Guides, Drivers and Staff
Transport
Very clean and comfortable transportation!
Morning Culinary Discovery Walk
Morning Culinary Discovery Walk
Florence

This is a great place to meet the smaller shop owners and enjoy the fine foods of Florence!

Quality of Experience
The market was great.
Guides, Drivers and Staff
Toni was the absolute best guide of our entire trip. Her local knowledge of the people and the places is great.
Traditional Boat Ride to Visit Murano & Burano
Traditional Boat Ride to Visit Murano & Burano
Venice

This was a great experience. Away from the large crowds in Venice and seeing the smaller islands was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Venetian Foodie Walk
Venetian Foodie Walk
Venice

Tried lots of different foods on this tour. It was nice getting to the local shops.

Quality of Experience
Guides, Drivers and Staff
Discovery Walk with St. Mark's Basilica & Doge's Palace Visit
Discovery Walk with St. Mark's Basilica & Doge's Palace Visit
Venice

This was 2 separate tours. We did a discovery walk in the morning (2 hours) and the St. Mark's Basilica & Doge's Palace in the afternoon (2.5 hours)

Quality of Experience
Guides, Drivers and Staff
Both our guides were great!
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Oct 28, 2026
Thank you so much for such a detailed, thoughtful review! It means a lot that you took the time to share it, stop by stop. I’m really glad the itinerary came together so smoothly and that our team on the ground jumped in whenever you needed them. Your morning food walk in Florence sounds like a highlight, and I loved hearing that the cheese and balsamic tastings in Modena, visiting San Gimignano, and the Venetian lagoons hit the mark too. I also appreciate your honest notes about Hotel... Read more

Thank you so much for such a detailed, thoughtful review! It means a lot that you took the time to share it, stop by stop. I’m really glad the itinerary came together so smoothly and that our team on the ground jumped in whenever you needed them. Your morning food walk in Florence sounds like a highlight, and I loved hearing that the cheese and balsamic tastings in Modena, visiting San Gimignano, and the Venetian lagoons hit the mark too. I also appreciate your honest notes about Hotel Hermitage. That kind of feedback helps us a lot. Thank you again for trusting us with your Italy trip and we hope to welcome you back soon for your next adventure!

Italian honeymoon!
Italy | Oct 11 - Oct 24, 2026

Nicholas
Nicholas B.
Ashburn, VA | Reviewed on Oct 27, 2026
Our trip to Italy was absolutely perfect! A special shout-out to our tour guides: Giovanni in Rome and Martina in Florence. They were extremely knowledgeable and provided excellent tours. Our contacts at kimkim were also extremely helpful in planning. Anita provided us with some great experiences and made the trip as smooth as could be. And Nadia, our point of contact during our travels, was very responsive and accommodating to any questions or additional requests we had. I'd recommend kimkim... Read more

Our trip to Italy was absolutely perfect! A special shout-out to our tour guides: Giovanni in Rome and Martina in Florence. They were extremely knowledgeable and provided excellent tours. Our contacts at kimkim were also extremely helpful in planning. Anita provided us with some great experiences and made the trip as smooth as could be. And Nadia, our point of contact during our travels, was very responsive and accommodating to any questions or additional requests we had. I'd recommend kimkim to anyone looking to plan a long trip. Kimkim made it a thousand times easier!

Hotel Reviews
Hotel Monte Cenci
Rome

Great hospitality and great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Horto Convento Florence
Firenze

Quiet and comfortable. And Ginger the Convent cat is adorable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Santa Chiara Hotel - Tuscany Charme
San Gimignano

Great location and the view is incredible.

Authenticity & Character
Location
Staff
Claudia took excellent care of us each morning at breakfast, providing gluten free options.
Cleanliness & Comfort
Palace Catania | UNA Esperienze
Catania

Beautiful hotel and good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Ventimiglia
Palermo

Beautiful palazzo and comfortable. Only drawback was that it was a bit noisy outside at night.

Authenticity & Character
Location
Too noisy to sleep. Only complaint.
Staff
Cleanliness & Comfort
Activity Reviews
Discover the Vatican: From the Museums to the Sistine Chapel
Discover the Vatican: From the Museums to the Sistine Chapel
Italy

We had a great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy

Giovanni was a lot of fun and gave us a great experience. Worth every penny to avoid the crowds and lines too. We were confused about where to meet up, but they called us and waited for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

Great tour! Didn't realize we weren't going inside the duomo though. But overall a lovely experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Mt Etna:  Volcano Hike & Lava Cave
Explore Mt Etna: Volcano Hike & Lava Cave
Catania
Quality of Experience
Guides, Drivers and Staff
Transport
A Scenic Horseback Ride in Tuscany
A Scenic Horseback Ride in Tuscany
Italy

Amazing experience! Calming, and a beautiful way to meet the locals and see the countryside.

Quality of Experience
Guides, Drivers and Staff
Transport
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Dining & Wine Tasting in the Vineyard Rows
Dining & Wine Tasting in the Vineyard Rows
Italy

Great wine and delicious food. Accommodating to gluten free as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 27, 2026

Hi Nicholas,
Thank you so much for your review! I'm happy to hear you had a wonderful honeymoon trip in Italy. It was a pleasure helping you plan this special trip, and I'm glad everything came together so smoothly. I'll be sure to share your kind words with Giovanni, Martina, and the rest of the team!
Wishing you both many more amazing adventures together, and if in future, you will be planning another trip to Italy, Spain, Portugal, Morocco, Greece, or Malta, I’d be glad to help! 🧡
Warm regards!
Anita

Highlights of Italy Package
Italy | Oct 13 - Oct 24, 2026

Anthony
Anthony R.
Ashburn, VA | Reviewed on Oct 27, 2026

All the guides were wonderful and so knowledgeable about the topics they covered. Maria Paola was amazing. The Private tour of the Capri midland off positano was my most memorable event. I would recommend KimKim to anyone looking to book a trip. The app and Andrea (my contact) were so seamless and always there when I needed them just a text away!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 27, 2026

Grazie Anthony for your beautiful feedback. Wish you several other great trips!

Overall it was a good experience. The trip w...
Italy | Oct 7 - Oct 22, 2026

Jane
Jane L.
Portland, OR | Reviewed on Oct 26, 2026
Overall it was a good experience. The trip went smoothly except for a wine tasting excursion when I was given an 8am start time and the real time was 9:30. The guide said there was never an 8 am start so not sure where that came from. The hotel in Sorrento, Maison Kalea, was fine but what stood out was that the person who hosted the breakfast was very unfriendly to us. I tried multiple times to smile and say good morning to her and she always replied with a scowl. However if an Italian... Read more

Overall it was a good experience. The trip went smoothly except for a wine tasting excursion when I was given an 8am start time and the real time was 9:30. The guide said there was never an 8 am start so not sure where that came from. The hotel in Sorrento, Maison Kalea, was fine but what stood out was that the person who hosted the breakfast was very unfriendly to us. I tried multiple times to smile and say good morning to her and she always replied with a scowl. However if an Italian family was there she was all smiles and played with their child and was a completely different person. I have to assume she does not like foreigners. It was very uncomfortable.
I was disappointed with the planning regarding the flight to Sicily. We told Giorgia that we did not need lodgings for Sicily but needed transportation. I assumed she would book a flight from Rome. However when I checked the itinerary later she had not and when I questioned her about this she said it was my fault for not making this clear to her. I am not sure how she thought we were going to get to sicily from Rome.
Other than these things I felt the trip was very good and the lodgings were about what I expected for what we wanted to pay. The tour guide in Rome, Daniele was excellent.

Hotel Review
Maison Kalea
Sorrento

The hotel was cute and had a boutique feel. It could be a little loud at times from the street but not late into the night. The balcony was nice and I enjoyed spending time outside and on the outside plaza. The food was very good. However, the cook who served the meals was very unfriendly to us (Americans) but was all smiles and friendly to the Italians. I said buongiorno every morning and tried to smile at her to let her know I was friendly but never got a smile in return. I thought she was just quiet until I saw how she was with the Italian guests. It was located out of the busy downtown area but only a short walk away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

This tour was great and entirely due to Daniele who lead the tour and was a wealth of information about Florence and the history of the art and the city.

Quality of Experience
Guides, Drivers and Staff
Daniele was great
Half-Day Chianti Wine Experience
Half-Day Chianti Wine Experience
Florence

I really enjoyed talking to Raffaella on the car ride over and the two tours were very nice and the sampling and food were great

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Pompeii with an Archaeologist
Explore Pompeii with an Archaeologist
Italy

The tour guide was very good. I wish we had a longer time with her.

Quality of Experience
Guides, Drivers and Staff
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy

The boat ride was very well run and gave amazing vies of the coastline.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre

9 days in Italy
Italy | Oct 11 - Oct 19, 2026

B
Bert B.
Boston, MA, USA | Reviewed on Oct 26, 2026
We appreciated Kimkim's hotel choices- always in great locations. We especially liked staying in Monterosso at Hotel Marina, where the staff was amazingly friendly and helpful. The 2 Liv tours were excellent ( Florence city tour and accademia) and Venice ( basilica and Doge's palace)- Read more

We appreciated Kimkim's hotel choices- always in great locations. We especially liked staying in Monterosso at Hotel Marina, where the staff was amazingly friendly and helpful. The 2 Liv tours were excellent ( Florence city tour and accademia) and Venice ( basilica and Doge's palace)-

Hotel Reviews
Hotel Gran Duca di York
Milan

Good location- we could walk to all the major tourist sites.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marina
Monterosso al Mare

Low key, very friendly staff, great location

Authenticity & Character
Location
walk to train, walk to hiking paths
Staff
front desk staff, especially the guy who also works at Da Eraldo, who even let us use the shower many flights of stairs up in the Lemon Garden after we had hiked but already checked out.
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Location close to train station and all major sites

Authenticity & Character
Location
nice, old fashioned feel in character with Florence
Staff
Cleanliness & Comfort
Ca' Pozzo Inn
Venice

Although the location was pretty good ( a bit hard to find, as many hotels in Venice are), I didn't like the modern, sparse feel. The hotel is at the end of a narrow alley and was gated at night, which made me feel a bit claustophobic ( but my husband was fine with all of that) Staff was great, including the wonderful woman who helped with breakfast and the front desk. We had to leave early the last day and staff out-did themselves packing us a breakfast to go.

Authenticity & Character
this is a matter of taste- too modern for me, but clean
Location
walkable to train and other sites
Staff
Cleanliness & Comfort
Activity Reviews
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

excellent guide from Liv Tours. Even though we didn't sign up for the tour of the Brunelleschi dome, I wish we had in advance. There was a good amount of time at the Accademia Gallery

Quality of Experience
Guides, Drivers and Staff
The Liv tour guide was friendly and had lots of good info
Discover Venice: From St. Mark's Basilica to the Doge’s Palace with Terrace Access
Discover Venice: From St. Mark's Basilica to the Doge’s Palace with Terrace Access
Italy

Our Liv tours guide was very knowledgeable. I wish there was more time at the Palace than at the Basilica- we skipped a lot and the Basilica was not as interesting

Quality of Experience
Guides, Drivers and Staff
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

the most helpful information was on tipping

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the City by Gondola
Discover the City by Gondola
Venice

We would have been fine in a shared gondola to save the money and the gondolier was not particularly interested or interactive. It was too hard to hear what little information he offered.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Nov 02, 2026

Hi Bert,
Thank you for your kind review!😍 I'm so glad you enjoyed the hotels and tours, especially your stay in Monterosso. It was a pleasure helping you plan your trip to Italy, and I hope we will have the chance to plan your next adventure in the future.🥰
Warmly,
Giorgia

Great Trip
Italy | Oct 14 - Oct 23, 2026

Laura
Laura P.
Boston, MA | Reviewed on Oct 24, 2026
All our drivers were excellent. Alberto and Pepe stood out from the rest. Our guide at Pompei, JonLuca, was excellent, as was our guide at the Coliseum and Forum. I can’t remember her name.
Gatto Bianca in Capri was my favorite hotel. Did the chair lift in Anacapri, and the Blue Grotto in Capri. Tons of fun.
Read more

All our drivers were excellent. Alberto and Pepe stood out from the rest. Our guide at Pompei, JonLuca, was excellent, as was our guide at the Coliseum and Forum. I can’t remember her name.
Gatto Bianca in Capri was my favorite hotel. Did the chair lift in Anacapri, and the Blue Grotto in Capri. Tons of fun.

Hotel Review
Hotel Gatto Bianco
Capri

Tucked away a bit from the cobblestones. Was within walking distance to shops and restaurants. Unique and charming setting, friendly and helpful staff. I would definitely stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Caterina Belvedere

The people we interacted with were just fine....
Italy | Oct 8 - Oct 20, 2026

D
Don T.
Seattle, WA | Reviewed on Oct 24, 2026
The people we interacted with were just fine. Since there were only two of us I thought that it would have been better if we were transported in smaller vehicles. The big vans were a bit of an overdo. I should mention that Stefano who drove us to San Marino was especially good. Read more

The people we interacted with were just fine. Since there were only two of us I thought that it would have been better if we were transported in smaller vehicles. The big vans were a bit of an overdo. I should mention that Stefano who drove us to San Marino was especially good.

Hotel Reviews
Hotel Porta San Mamolo
Bologna

The room was small and no view. Also somewhat noisy. Did not compare to the other hotels on the itinerary.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Florence
Bellagio

Great room with a very nice veranda overlooking the waterfront.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel la Colonnina
Monterosso

Staff was great and the room was fine. No view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cinque Terre Train Card
Cinque Terre Train Card
Italy
Quality of Experience
Transport
Cinque Terre Sunset Boat Tour
Cinque Terre Sunset Boat Tour
Italy

Loved this tour. Weather was spectacular and the guide was good. Stop for swimming was a real bonus.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Orvieto train station to your hotel
Private Transfer from Orvieto train station to your hotel
Orvieto
Quality of Experience
Guides, Drivers and Staff
Transport
Alps Excursion: Bernina Train Tour from Lecco/Varenna/Bellagio
Alps Excursion: Bernina Train Tour from Lecco/Varenna/Bellagio
Italy
Quality of Experience
Guides, Drivers and Staff
Good information and was flexible when weather was not good. Also St. Moritz is not to my taste.
Transport
Local specialist: Leslie Tranchina

The service was exceptional with special atte...
Italy | Sep 27 - Oct 12, 2026

Phyllis
Phyllis A.
Los Angeles, CA | Reviewed on Oct 24, 2026
The service was exceptional with special attention to my needs and of my group. Chiara was so great and Alesandra our driver to Santa Caterina was wonderful!
The tours were so informative and helpful.
Martina met us at train station was very helpful and kind.
It was a pleasure to meet all of the drivers and tour guides!
Read more

The service was exceptional with special attention to my needs and of my group. Chiara was so great and Alesandra our driver to Santa Caterina was wonderful!
The tours were so informative and helpful.
Martina met us at train station was very helpful and kind.
It was a pleasure to meet all of the drivers and tour guides!

Hotel Reviews
Hotel Principe di Villafranca
Palermo
Authenticity & Character
Unique and very charming
Location
Room was very comfortable and clean
Staff
Always willing to assist me as I needed cane to get around.
Cleanliness & Comfort
Always good service
Hotel Capri Sorrento - Adults Only
Sorrento
Authenticity & Character
Excellent rooms and facilities
Location
Close to city center
Staff
All the staff were very helpful
Cleanliness & Comfort
Rooms were luxurious and breakfast was superb
Orazio Palace Hotel
Rome

All of the accommodations were very nice

Authenticity & Character
Luxurious again beautiful rooms
Location
Close to city center and attractions
Staff
Always helpful
Cleanliness & Comfort
Grand Hotel Cavour
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Michele
Cortona

Beautiful quaint location my favorite of all!

Authenticity & Character
Old world charm felt like I was staying in an villa
Location
City center was steps away and location was so beautiful
Staff
The girls at front desk were so helpful especially with help our car
Cleanliness & Comfort
Activity Reviews
Private cooking class at Podere il Casale in Pienza (self-drive)
Private cooking class at Podere il Casale in Pienza (self-drive)
Italy

Our host made us feel like we were home

Quality of Experience
Food
Everything was delicious!
Guides, Drivers and Staff
Transport
Cinque terre from Florence  (SEMI-PRIVATE)
Cinque terre from Florence (SEMI-PRIVATE)
Italy

Would have liked to be able to spend more time at this location. Felt a bit rushed

Quality of Experience
Guides, Drivers and Staff
Transport
For me the amount of buses and trains was difficult
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome

Amazing and beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Rome

Overwhelmed by the beauty

Quality of Experience
Guides, Drivers and Staff
Transport
Private Golf Cart Tour of Rome by Night with Drinks
Private Golf Cart Tour of Rome by Night with Drinks
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Visit of The Amalfi coast  Villages Full Day
Visit of The Amalfi coast Villages Full Day
Italy

Beautiful breathtaking views

Quality of Experience
Guides, Drivers and Staff
Our driver was excellent
Transport
Full Day Guided Tour of Palermo - Visit Monreale
Full Day Guided Tour of Palermo - Visit Monreale
Italy

Monreale was gorgeous wished to have an extra day in Palermo

Quality of Experience
Guides, Drivers and Staff
Transport
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Loved Alesandra are guide she was very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Italy First Timers
Italy | Sep 26 - Oct 12, 2026

Richard
Richard H.
Amalfi, SA, Italy | Reviewed on Oct 24, 2026
My wife and I decided to go to Italy as a "Big Trip." We found we were quickly overwhelmed by all the seemingly amazing places; we didn't want to do a bus tour, and we also didn't want our first time in Italy to be a cruise. Enter Kimkim: we were paired up with Melanie, and she was a fountain of information and extremely helpful. She worked with us through a number of different itinerary iterations; we even ended up revamping the trip because of some flight changes and date adjustments. She... Read more

My wife and I decided to go to Italy as a "Big Trip." We found we were quickly overwhelmed by all the seemingly amazing places; we didn't want to do a bus tour, and we also didn't want our first time in Italy to be a cruise. Enter Kimkim: we were paired up with Melanie, and she was a fountain of information and extremely helpful. She worked with us through a number of different itinerary iterations; we even ended up revamping the trip because of some flight changes and date adjustments. She was always there to help. At booking, there were some additional pivots due to availability changes, and it worked out great.

The trip itself was overall amazing, 17 days total. We stayed in Sorrento, Florence, Venice, and Rome, and had numerous other tours to visit nearby attractions. We got to see everything we wanted to. Melanie and Agota were there every step of the way with daily reminders and check-ins over WhatsApp. We had trains and cars and boats on this trip, and it all worked out great.

The tour guides and drivers we had were great, happy to answer questions or talk about things in the area. The private food tours were one of the highlights, for certain. The small group tours were also intimate and educational. I wish I could remember all our guides' names.

If I had one tip for others, it's make sure you are specific with the tour outlines and your desires. We mistook a couple of tours as "small group" on the itinerary; turns out the "small group" was the two of us on a coach with 40+ others. The tours were done well, we just were expecting something different.

It's not just about when things are going well that matters, it's also how it's handled when they don't. The one hotel still had Agota's name on the reservation, and we had some confusion with driver pickup locations due to a hotel change. But it was all quickly rectified and didn't hold up our trip at all. A couple of tours were early starts, and the hotels couldn't supply the included breakfast, so we were issued compensation. One of the tours ended up being quite different than the agreed itinerary, and they quickly worked with us to find a happy resolution.

Any time we're considering complicated itineraries in a place where we don't know where to even begin, I would happily use Kimkim again.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 27, 2026
Hi Richard, thank you so much for your lovely and honest review. As you rightly say, when everything goes well those little extras are not required, but it's when there are hiccups along the way (we are humans dealing with humans after all) when we have to step up and make sure things get resolved in the quickest and best possible way. This is when the level of customer service and problem solving skills can make all the difference, so thank you so much for understanding. This is one of the... Read more

Hi Richard,

thank you so much for your lovely and honest review. As you rightly say, when everything goes well those little extras are not required, but it's when there are hiccups along the way (we are humans dealing with humans after all) when we have to step up and make sure things get resolved in the quickest and best possible way. This is when the level of customer service and problem solving skills can make all the difference, so thank you so much for understanding.

This is one of the main reasons why we suggest using whatsapp as well as the kimkim app; I'm always present in the concierge chats for back up to my colleagues and to make sure everything is running smoothly!

Regarding the ''small groups'' every supplier is different; we differentiate tours with semi private when there are max 8 guests in a group or small group meaning it is usually anything from 12 to usually 45/50 people max. We always try for the smallest possible groups but when the season is coming to an end and the smaller tours are not filled up like in the summer, they tend to merge them together to make a sligtly larger group. We have no way of knowing this until the very last minute. Sorry if this wasn't completely clear for some tours, but I'm so pleased you enjoyed everything we put together for you :)

Again thank you both for trusting me and the team with your special trip, we look forward to planning your next trip!

All the best for the festive season which is just around the corner and alla prossima!

Melanie, Agota and all the team at ItalyCharme and kimkim!

It was the trip of a lifetime.
Italy | Oct 4 - Oct 17, 2026

Bob
Bob M.
Chicago, IL | Reviewed on Oct 23, 2026
It was the trip of a lifetime. My wife and I were taken care of from the minute we landed in Naples, Italy till the minute we boarded our return flight home. The drivers, guides, excursions, line free admissions and experiences were 100% first rate. Chris and Maria put together a vacation that was completely worry and question free. We were informed in advance who, what and where we were going to experience each day to come. The drivers and guides were native of each city and area we visited... Read more

It was the trip of a lifetime. My wife and I were taken care of from the minute we landed in Naples, Italy till the minute we boarded our return flight home. The drivers, guides, excursions, line free admissions and experiences were 100% first rate. Chris and Maria put together a vacation that was completely worry and question free. We were informed in advance who, what and where we were going to experience each day to come. The drivers and guides were native of each city and area we visited and were incredibly personable and knowledgeable about the history and shorter routes. They gave us wonderful recommendations on additional places to visit or eat and even set up reservations where applicable. I learned about kimkim from a friend. Now, I will be the friend who tells others about kimkim for their travel plans. If another travel destination is in future, we will most certainly reach out to kimkim to see if that location is in their planning abilities.

Hotel Reviews
Grand Hotel Europa Palace
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stendhal Luxury Suites
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel de La Ville
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Monaco and Grand Canal
Venezia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 24, 2026
Dear Bob, Thank you so much for your kind words & appreciation. It has been a pleasure working with you on this amazing trip we put together, and I am very happy that all went smoothly and that everything was top-notch, to the standards you requested from the beginning. I remember you mentioning to me: "We count on you to set things up because we have absolutely no idea how to. This is our one-time trip of a lifetime." Well, I think we nailed it! I will also extend your compliments to Maria... Read more

Dear Bob,

Thank you so much for your kind words & appreciation. It has been a pleasure working with you on this amazing trip we put together, and I am very happy that all went smoothly and that everything was top-notch, to the standards you requested from the beginning. I remember you mentioning to me: "We count on you to set things up because we have absolutely no idea how to. This is our one-time trip of a lifetime." Well, I think we nailed it!

I will also extend your compliments to Maria Grazia as well, who was pivotal in her support during your trip, and we are all thankful for trusting us. Thanks also in advance for any recommendations and word of mouth you put towards other travelers, friends of yours.

Until the next time (perhaps Greece?), I wish you all the best, and safe future travels.

Happy Holidays ahead!

Kind regards,
Chris

We had a great experiencing planning this tri...
Italy | Oct 3 - Oct 17, 2026

E
Emily T.
Los Angeles, CA | Reviewed on Oct 22, 2026
We had a great experiencing planning this trip to Italy and felt really grateful for Erica, our specialist, and the rest of the kimkim team, for their expertise and their willingness to really tailor the itinerary to us. We were able to make a few adaptations until we found the right schedule for us. The team was super responsive both during the planning period and during the trip itself. All of the hotels were incredible with fantastic locations. We loved the view of the Mediterranean from... Read more

We had a great experiencing planning this trip to Italy and felt really grateful for Erica, our specialist, and the rest of the kimkim team, for their expertise and their willingness to really tailor the itinerary to us. We were able to make a few adaptations until we found the right schedule for us. The team was super responsive both during the planning period and during the trip itself. All of the hotels were incredible with fantastic locations. We loved the view of the Mediterranean from our hotel in Sorrento and cool history of Rome hotel. There was excellent customer service at all three hotels (our Florence hotel was incredibly helpful when my luggage took a couple of days to arrive!). The activities were generally great. We especially loved the "culinary walk" in Florence, the Vatican Tour in Rome, and the boat tour of the Amalfi Coast. Most guides were excellent-- funny, knowledgeable, and enthusiastic. We overbooked our activities slightly and would have (in retrospect) cut the golf cart tour in Rome and the culture tour in Sorrento-- neither were bad, but were our least favorites.

Hotel Reviews
Hotel La Scaletta al Ponte Vecchio
Firenze
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Minerva Sorrento
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Oct 26, 2026

Thank you so much for the kind words! It was a pleasure planning this mother-daughter trip with you, and I’m so happy to hear you loved all the hotels. The Sorrento view and the Rome hotel’s history sound like they were perfect fits, and I’m glad the Florence team came through when your luggage was delayed. Thanks too for the honest note on the golf cart and culture tours. That’s really helpful for planning future trips, and I’ll keep it in mind to leave a little more breathing room. We hope to help you plan your next adventure soon!

Working with Melanie to plan our trip was eff...
Italy | Oct 1 - Oct 10, 2026

Amy
Amy S.
Chicago, IL | Reviewed on Oct 22, 2026
Working with Melanie to plan our trip was effortless and all went smoothly. She was very accommodating when we requested changes prior to and during the trip. Our concierge, Lorenzo, was also very helpful during the trip and kept us informed by sending us a message every evening with the itinerary details for the next day. We always received timely responses when we had questions. Read more

Working with Melanie to plan our trip was effortless and all went smoothly. She was very accommodating when we requested changes prior to and during the trip. Our concierge, Lorenzo, was also very helpful during the trip and kept us informed by sending us a message every evening with the itinerary details for the next day. We always received timely responses when we had questions.

Hotel Reviews
Central Wellness Hotel Sorrento
Sorrento

This place was fantastic! Very clean. Awesome buffet breakfast.

Authenticity & Character
Beautiful modern rooms!
Location
Location is very good with a short walk to downtown amidst a lot of traffic and little sidewalk at times which is just due to the area.
Staff
Staff was very friendly and welcoming.
Cleanliness & Comfort
The room was spotless!
Terrazza Core Amalfitano
Amalfi

Beautiful and spacious suite!

Authenticity & Character
Location
The location itself is close to everything including busses and ferries so expect it to be busy which we didn't mind. Two notable things: the entrance is in a traffic tunnel and is poorly marked and pretty impossible to find initially. There is no actual porch/entryway so the moment you step out of the place you are literally in traffic with the exception of a tiny shoulder/path that doesn't seem to be meant for passengers. Secondly, there is a beautiful terrace facing the water but you will share it with two other guest rooms. The areas are sectioned off but there really isn't privacy on the terrace.
Staff
They were very kind and came to find us when we couldn't find the place. However, there was a bit of confusion because they were calling out a name that was not ours and also did not match that of our travel company. They said they were not given our name when reservations were made. We were also told that breakfast was provided at nearby restaurant with the exception of the first day we were there and breakfast would be provided at our accommodation. Unfortunately, the lady that gave us this info got the days reversed so we were left without breakfast the first day as the restaurant was closed. We did mention it to the staff the next day, but they acted like it must have been our misunderstanding. Not a huge deal.
Cleanliness & Comfort
The suite was spotless!
Dimore di Brando
Polignano a Mare

This is a very nice place to stay. The location was perfect and pretty much everything was within walking distance.

Authenticity & Character
Location
The location is perfect but a little difficult to find initially. The location of our room was different than the office. Travelers should know that they cannot be dropped off or picked up where this place is located as no vehicles can get to it so expect to haul your luggage a bit.
Staff
The staff was attentive and cordial.
Cleanliness & Comfort
There was mold/mildew in multiple places in the bathroom.
Activity Reviews
Full day driver to visit Alberobello and Ostuni + stop for lunch in a typical estate
Full day driver to visit Alberobello and Ostuni + stop for lunch in a typical estate
Italy

We are glad we got to see Alberobello and Ostuni. Our driver, Salvatore, was excellent and even called a restaurant to let them know we were coming for lunch. We loved the restaurant he recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
Ebike tour from Polignano with picnic
Ebike tour from Polignano with picnic
Italy

We loved this experience! Our guide, Davide, was awesome and very knowledgeable about the area. We were happy we got to see Monopoli on this tour. We stopped at a farm for lunch where they make mozzarella. It was fantastic!

Quality of Experience
Guides, Drivers and Staff
Davide was very personable and watched out for us in traffic. He also gave us the best recommendation on where to get gelato.
Transport
I do think a change here may be warranted to avoid riding in traffic so much.
Private transfer full day: Pompeii & lunch
Private transfer full day: Pompeii & lunch
Italy

We absolutely loved this day and highly recommend it! I am not a history buff, but was just amazed with Pompeii. The grounds at the winery were stunning and the staff couldn't have been better.

Quality of Experience
Guides, Drivers and Staff
Our guide at Pompeii couldn't have been better and the same goes for the person at the winery that gave us the tour via golf cart.
Transport
Our driver, Andrea, was very sweet, accommodating, and helpful.
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 23, 2026
Hi Amy,
thank you so much for your review and your kind words. I'm so pleased you both had such a wonderful time and that we were also able to add Matera for you to see too.
I'm just sorry I couldn't do anything about the rain on the last day!!!
Thank you for your notes and comments on accommodation and activities, we will definitely make sure to contact the hotel in Polignano about the bathroom. This does unfortunately happen from time to time due to the dampness of the coastal towns when... Read more

Hi Amy,
thank you so much for your review and your kind words. I'm so pleased you both had such a wonderful time and that we were also able to add Matera for you to see too.
I'm just sorry I couldn't do anything about the rain on the last day!!!

Thank you for your notes and comments on accommodation and activities, we will definitely make sure to contact the hotel in Polignano about the bathroom. This does unfortunately happen from time to time due to the dampness of the coastal towns when the weather changes, but we will of course keep this in check for the future.

My top priority when selecting the accommodations was for you to be in a central location, so you could easily get around during your free timem so I'm pleased you enjoyed the locations even if it was sometimes tricky to get to.

Thanks again for being such lovely guests, it was so nice to be in contact througout your trip, and we look forward to helping you plan your next trip to Italy!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.