Kimkim Trip Reviews for Italy

4.8
Based on 1,034 ratings
Read 1,034 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My September Italy birthday adventures trip w...
Italy | Sep 2 - Sep 12, 2025

Lisa
Lisa C.
Newark, NJ | Reviewed on Sep 14, 2025
My September Italy birthday adventures trip was amazing and customized by Giorgia !
Giorgia details my trip with wonderful top tier and private excursions to Naples sorrento capri amalfi coast positano Florence and Venice ! Fast Train ride transportation excursions experience within the trip adventures!
I experienced great help and support throughout my trip with the team from start to finish of trip!
Beautifully done!
Read more

My September Italy birthday adventures trip was amazing and customized by Giorgia !
Giorgia details my trip with wonderful top tier and private excursions to Naples sorrento capri amalfi coast positano Florence and Venice ! Fast Train ride transportation excursions experience within the trip adventures!
I experienced great help and support throughout my trip with the team from start to finish of trip!
Beautifully done!

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

Great services friendly knowledgeable!

Authenticity & Character
Quality of services
Location
Close to all the attractions
Staff
Professional and kind manners
Cleanliness & Comfort
Very good cleanliness and comfortable
Hotel Olimpia
Venice

Friendly services my entire stay was wonderful!

Authenticity & Character
Venetian vibes
Location
Water taxi service at the door of hotel ! Restaurant next to hotel!
Staff
Friendly helpful knowledgeable
Cleanliness & Comfort
Everything was clean and comfortable
Activity Reviews
Venice Gondola Ride
Venice Gondola Ride
Venice

Wonderful experience! Great services professional knowledgeable!

Quality of Experience
Professional and knowledgeable service!
Guides, Drivers and Staff
Kind friendly professional services
Transport
Professional knowledgeable
Chianti Wine Half-Day Experience
Chianti Wine Half-Day Experience
Florence

Great experience friendly kind services!

Quality of Experience
Knowledgeable
Food
Meat , pasta
Guides, Drivers and Staff
Professional kind manners
Transport
Great service professional
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy

Barbara B. was wonderful and knowledgeable a pleasure to be with !

Quality of Experience
Professional and knowledgeable
Guides, Drivers and Staff
Friendly great personality
Transport
Knowledgeable and professional
Exclusive Amalfi Coast Private Boat Experience
Exclusive Amalfi Coast Private Boat Experience
Italy

I had private boat cruise for my birthday! The skipper fulvio was the best and made my birthday experience amzing and comfortable! The best personality a joy to with!

Quality of Experience
Professional and knowledgeable
Guides, Drivers and Staff
All was wonderful friendly and knowledgeable
Transport
Professional kind manners
Day Excursion to Capri Island and Anacapri
Day Excursion to Capri Island and Anacapri
Italy

Noemi my guide was wonderful kind manner very knowledgeable professional!

Quality of Experience
Every thing, walking ,exploring ,lunch
Guides, Drivers and Staff
fun great energy knowledgeable
Transport
Experience and knowledgeable
Sorrento Historic Tour & Food Stroll
Sorrento Historic Tour & Food Stroll
Italy

Tour guide Luca very knowledgeable professional wonderful personality!

Quality of Experience
Services was great
Guides, Drivers and Staff
Friendly helpful and knowledgeable
Transport
On time services knowledgeable and helpful
Local specialist: Giorgia Torre

We loved Rome and Sicily the best. Itinera...
Italy | Sep 2 - Sep 12, 2025

Pat
Pat W.
Waynesboro, VA | Reviewed on Sep 13, 2025
We loved Rome and Sicily the best.
Itinerary and all connections were great.
No serious issues Guides were outstanding Thanks for a lifetime memorable experience. Read more

We loved Rome and Sicily the best.
Itinerary and all connections were great.

No serious issues

Guides were outstanding

Thanks for a lifetime memorable experience.

Hotel Review
Hotel Villa Paradiso Taormina
Taormina

Breakfast was the best of all hotels and all were terrific. Room was comfortable and in the center of the city. Beautiful views from the rooftop breakfast level.

Authenticity & Character
Great service and great rooms
Location
Staff
Helpful and spoke English
Cleanliness & Comfort
Local specialist: Sonia Vanzin

KimKim’s local expertise and responsiveness will make your trip abroad easy and very enjoyable!
Italy | Aug 30 - Sep 11, 2025

A
Andrew G.
Denver, CO | Reviewed on Sep 12, 2025
Kimkim and our local specialist, Maria Grazia, made our trip to Italy spectacular! They provided us with a fantastic itinerary and put together a great trip plan for our honeymoon. The places and activities they recommended were perfect for our wishes, and they were able to make adjustments to the initially provided itinerary to make our honeymoon truly the trip of a lifetime.
They created a plan to stay in four different Italian cities - Santa Margherita Ligure, Levanto, Sorrento, and Rome...
Read more

Kimkim and our local specialist, Maria Grazia, made our trip to Italy spectacular! They provided us with a fantastic itinerary and put together a great trip plan for our honeymoon. The places and activities they recommended were perfect for our wishes, and they were able to make adjustments to the initially provided itinerary to make our honeymoon truly the trip of a lifetime.
They created a plan to stay in four different Italian cities - Santa Margherita Ligure, Levanto, Sorrento, and Rome - and see many more during our two week trip. They connected us with excellent local guides in each place, and were very responsive whenever we had any questions or needed additional information. They also made our transportation from location to location seamless, making travel quite easy when it could have been one of the biggest challenges of moving through much of Italy.
Overall we would highly recommend Kimkim for a trip to a place you are not very familiar with - they will be able to create a great itinerary for you and make your trip easy so you can just enjoy your vacation. Maria Grazia was also great, and she provided an excellent list of activities and locations for us to visit. Overall we are very happy with the entire experience and will definitely use Kimkim for any similar trips abroad in the future.

Hotel Reviews
Relais Donna Lucrezia
Rome

This hotel was nice as well, but a bit trickier to identify since it is part of a larger building with additional businesses in it. However the hotel itself was great, with big rooms and a nice locally sourced breakfast each day.

Authenticity & Character
The hotel is owned by a family that has roots in the area and operates a family farm nearby, which provides the breakfast supplies and can be visited by purchasing a trip at the hotel as well.
Location
The location is good but was a bit of a distance from many of our activities, so we ended up walking quite a bit. This is fine as we don’t mind walking, but be prepared to walk a ways or take a cab to places like the Vatican
Staff
The staff was very helpful and personable, and the owning family has history in the area as well as a local farm with products available for purchase in the hotel.
Cleanliness & Comfort
Everything was great
Maison Kalea
Sorrento

This hotel is located up the hill from the main portion of town, which was perfect for us as it helped us avoid the crowds near the main part of town. We also had a nice balcony to look out over town and relax after a day exploring the area.

Authenticity & Character
Was a cool and unique building with nice tiling
Location
We liked that the location was a bit away from the main tourist parts of town, but still very easy to make it down to the main square and access the sea and beach clubs
Staff
Everyone here was great as well
Cleanliness & Comfort
Everything was nice and clean and comfortable
Hotel Carla
Levanto

This was our favorite hotel - the staff here were amazing and the hotel offered great services including free bike rentals, free beach towels, and an ice machine for our cooler.

Authenticity & Character
Everything was great
Location
Location was great - easy to get to all of town as well as the train station
Staff
The staff here were spectacular - very friendly and willing to help. They were great
Cleanliness & Comfort
Everything was perfect
Hotel Tigullio et de Milan
Santa Margherita Ligure

This hotel is centrally located and has helpful, friendly staff.

Authenticity & Character
Location
Easy to get to all of town but not located in an overly busy location
Staff
Staff, especially the waitstaff at breakfast, were very friendly and helpful
Cleanliness & Comfort
No issues at all, was very good
Local specialist: Maria Grazia Rubino

I had an incredible trip to Italy! I think Gi...
Italy | Aug 30 - Sep 6, 2025

Sunniya
Sunniya N.
Newark, NJ | Reviewed on Sep 10, 2025
I had an incredible trip to Italy! I think Giulia did an amazing job helping my family and I with the planning process, catering to our needs and helping answer the questions we had when we asked them. However, I feel given the amount of things we had planned in a short period of time, the information was not communicated as thoroughly as I would have hoped when it came to certain activities we had opted for. Overall, the trip was an memorable one and I am really that KimKim worked with us to... Read more

I had an incredible trip to Italy! I think Giulia did an amazing job helping my family and I with the planning process, catering to our needs and helping answer the questions we had when we asked them. However, I feel given the amount of things we had planned in a short period of time, the information was not communicated as thoroughly as I would have hoped when it came to certain activities we had opted for. Overall, the trip was an memorable one and I am really that KimKim worked with us to make it amazing!

Hotel Reviews
DBH – Boutique Hotel Lake Como
Como
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chateau Monfort
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Bonati

This was our first experience with Kimkin and...
Italy | Aug 21 - Aug 28, 2025

B
Bev M.
Canada | Reviewed on Sep 05, 2025
This was our first experience with Kimkin and Espiritu travel. We messed up our initial flight day and their crew in the ground Natalie and their office in Madrid quickly adjusted reservations for the first couple of days. We felt they always had our backs, working hard to deliver a fantastic self drive if Sardegna. Giorgia was patient and always available as we pieced the trip together. Her suggested excursions were excellent and truly helped us to feel that we saw a great deal and... Read more

This was our first experience with Kimkin and Espiritu travel. We messed up our initial flight day and their crew in the ground Natalie and their office in Madrid quickly adjusted reservations for the first couple of days. We felt they always had our backs, working hard to deliver a fantastic self drive if Sardegna. Giorgia was patient and always available as we pieced the trip together. Her suggested excursions were excellent and truly helped us to feel that we saw a great deal and experienced Sardegna life and Geography. She was conscious of our budget and found us excellent accommodations in a variety of different types of hotels. I would highly recommend a self drive adventure planned by these wonderful organizers!

Hotel Review
Birkin Castello
Cagliari

This hotel has accommodations in a variety of historic buildings. Our room was unique and decorated with thought and care. Their front desk team were exceptional, helping us locate parking, making suggestions for restaurants and places to see. We two frequently lost tourists found their help invaluable. A delightful breakfast in a unique setting capped off a wonderful stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giorgia Torre

Everything was just as we had hoped. Chiara o...
Italy | Aug 29 - Sep 2, 2025

Erin
Erin B.
Kansas City, MO | Reviewed on Sep 03, 2025
Everything was just as we had hoped. Chiara on what’s app was a great resource and responded quickly. Read more

Everything was just as we had hoped. Chiara on what’s app was a great resource and responded quickly.

Hotel Review
Hotel Palazzo Squarcialupi
Castellina in Chianti

Medieval castle charm with modern amenities and wonderful staff

Authenticity & Character
Location
Perfect for Italy off the beaten path
Staff
Cleanliness & Comfort
Activity Reviews
Terrace Lunch with Vineyard View and Wine Tasting
Terrace Lunch with Vineyard View and Wine Tasting
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Winery tour in Chianti Area
Winery tour in Chianti Area
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting with Tuscan Meal
Wine Tasting with Tuscan Meal
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Driver at disposal in Tuscany
Driver at disposal in Tuscany
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 03, 2025

Ciao Erin,
Thank you so much for taking the time to share your kind words! I’m delighted to hear that you enjoyed your trip and that everything went smoothly. It was such a pleasure helping you plan this journey, and I’m so glad it created wonderful memories for you.
I look forward to helping you plan your next adventure whenever the time feels right.
Warm regards,
Maria Grazia & Storywalking team

Great planning by the local specialist and th...
Italy | Aug 24 - Aug 31, 2025

Brian
Brian L.
Newark, NJ | Reviewed on Sep 01, 2025
Great planning by the local specialist and the op support team on the ground! Really catered to what our needs are and provided an authentic locally guided experience! Read more

Great planning by the local specialist and the op support team on the ground! Really catered to what our needs are and provided an authentic locally guided experience!

Activity Review
Private guided tour of Rome in Golf Cart
Private guided tour of Rome in Golf Cart
Rome

Our guide who gave the tour was amazing!

Quality of Experience
Our guide who gave the tour was amazing!
Guides, Drivers and Staff
The small group and the n owl she of the guide who made it fund and memorable
Transport
Golf cart can be a bit better
Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on Sep 11, 2025

Hi Brian!
Thank you so much for writing this wonderful review, I truly appreciate it!
It was really a pleasure for us to assist you in planning this amazing trip and making it come to life. I truly hope the memories of this journey will stay with you and that you’ll come back to visit our beautiful Italy soon—maybe even with us again, who knows!
Warm regards,
Eleonora

Sister's trip
Italy | Aug 17 - Aug 22, 2025

Jennifer
Jennifer S.
Berlin, MD | Reviewed on Aug 23, 2025
What a great first time trip to Italy! Arianna and storywalking made things very easy for my sister and I. Our driver to and from the airport, Roberto was great! Along with Vincenzo who drove us from Naples to Pompeii ans Sorrento! Both very friendly and their love for their city was palpable. Thank you to Mario, our guide in pompeii. His passion and knowledge allowed my sister and I to experience a ruin 2,000 years old come to life. Andre, our boat tour guide was also a delight. And Tamara... Read more

What a great first time trip to Italy! Arianna and storywalking made things very easy for my sister and I. Our driver to and from the airport, Roberto was great! Along with Vincenzo who drove us from Naples to Pompeii ans Sorrento! Both very friendly and their love for their city was palpable. Thank you to Mario, our guide in pompeii. His passion and knowledge allowed my sister and I to experience a ruin 2,000 years old come to life. Andre, our boat tour guide was also a delight. And Tamara our walking food tour buddy new exactly how to fill up my sister and i with endless treats, aperitivos, and digestivos! Hahaha. Pizza making at Francesco's family farm was also a great time where I felt the warmth of an Italian family away from home. Lastly, our hotel accommodations were clean and the staff there were so professional and curteous. Thank you all for all the great, everylasting memories!

Hotel Review
Grand Hotel De La Ville
Sorrento

What an amazing hotel! My sister and i felt comfortable and welcomed the moment we came here. The staff is amazing. Very curteous, professional, and fun. My sister and I were sad to leave, but when we return, we would definitely consider staying here again!

Authenticity & Character
Location
Staff
Michele's drinks were the best!! There were so many people there who we enjoyed greeting every morning before starting our daily adventures!
Cleanliness & Comfort
Activity Reviews
Sorrento Food Tour & Limoncello Tasting
Sorrento Food Tour & Limoncello Tasting
Italy

Although it was a small gtoup setting, Tamara did a great job in making the experience personalized. She was also such a delightful guide, and we learned so much about the italian culture in the best way possible-- food and drinks!

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza School at Agriturismo
Pizza School at Agriturismo
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Amalfi coast boat tour from Sorrento (Amalfi & Positano)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii & Vesuvius Wine Experience
Pompeii & Vesuvius Wine Experience
Italy

Our tour guide Mario made this whole experience for us. So knowledgeable and passionate about his work. When my parents visit, i would love for him to be their guide as well. The russo family tour was also so much fun! Loved that we didnt feel rushed and was given ample amount of timeto enjoy the view, wine, and food

Quality of Experience
Food
Guides, Drivers and Staff
Thank you Vincenzo for your time and driving my sister and i around so safely!
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Aug 31, 2025

Dear Jennifer and Janet,
Reading your message truly made our day, thank you!
We’re so grateful for your kind words and thrilled to hear that your experience with us felt seamless and memorable. Hearing that every step — from transportation to hotel stays and excursions — contributed to a smooth and enjoyable experience, always with a personal, heartfelt touch fills us with great pride and joy .
We can’t wait to accompany you again on your next Italian adventure!
Until then, grazie di cuore from all of us at Storywalking.

We had a wonderful time in Italy. Beginning w...
Italy | Aug 9 - Aug 16, 2025

M
Maureen A.
Newark, NJ | Reviewed on Aug 23, 2025

We had a wonderful time in Italy. Beginning with our Personal Concierge (Ms. Beatrice Carrafelli), and drivers that made the transportation easy. All of our guides were terrific. We enjoyed Ms. Martina especially with her dedication in explaining Florence. Both the Aleph Rome Hotel and Grand Hotel Villa Cora were great. We love to return someday.
Special thanks to Caterina who prepared our itinerary. Thanks for all your planning.
The Angelastro’s

Local specialist: Caterina Belvedere

- How did you feel while planning the trip w...
Italy | Jun 6 - Jun 29, 2025

C
Christina C.
West Palm Beach, FL | Reviewed on Aug 20, 2025

- How did you feel while planning the trip with me? Did you feel well-assisted?
You were very helpful and made me feel well assisted.
Were my answers punctual and clear? yes
Did I succeed in making you feel I was the right person to plan your trip?
yes, you were very helpful and kind
- How would you rate the quality of the services we provided (drivers, guides, concierge, etc.)?
excellent drivers and I loved the transport with the suv's-clean
- What was the best moment of your trip?
Seeing the pope after our tour on our last day prior to leaving Rome and Capri boat ride

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Aug 21, 2025

Thanks, Cristina, for your nice words. It was a pleasure planning your trip.
We look forward to welcoming you to Italy again!

Frustrated travelers...
Italy | Jun 29 - Jul 10, 2025

Stephanie
Stephanie W.
Dallas, TX | Reviewed on Aug 15, 2025
After filling out the questionnaire for our upcoming Italy trip, we were very specific on what we wanted to see and how those places/attractions should be teenage friendly. We heard nothing but good things pertaining to Kim Kim, especially since friends of ours have used KimKim many times. After going back and forth with Rita, she told me that she couldn't move forward with any other modifications until we committed to the trip. I was upset by this since I didn't feel like she was listening... Read more

After filling out the questionnaire for our upcoming Italy trip, we were very specific on what we wanted to see and how those places/attractions should be teenage friendly. We heard nothing but good things pertaining to Kim Kim, especially since friends of ours have used KimKim many times. After going back and forth with Rita, she told me that she couldn't move forward with any other modifications until we committed to the trip. I was upset by this since I didn't feel like she was listening to what I was saying in regards to modifying the trip to be catered more to what I was asking her to do. However, we proceeded to pay the deposit. Once payed she seemed open to change a few other things, but was still not listening. We would get generic answers. After finally finalizing the trip, we ran into several issues once we were on the trip. Once the trip started, we never heard from Rita again. The number provided was for her helpers, and at one point, we couldn't even get a hold of anyone when we couldn't find our tour guide. What really upset us was when we were in Tuscany. I explained to Rita, prior to the trip, that we would need accommodations that had food service available. My husband and I were set for a private winery and lunch. The destination was 40 minutes from our hotel. Rita didn't plan correctly and when it looked like we were going to be 25 minutes late for the lunch, Rita's helper called to tell us that the time would be deducted from our tour and lunch. We were quite upset, especially since our driver showed up 20 minutes early and got us to the hotel early. It was still the error of Rita and her planning. On top of it, the hotel did NOT offer food service. On a positive note, she did plan a Venetian Mask class and a Pizza and Gelato cooking class that we all loved. All in all...we were greatly disappointed because we paid a lot of this trip and at several times throughout the trip, her lack of detail caused several unnecessary issues. I do believe that KimKim has many trip planners so as a whole I would still recommend the KimKim group to plan trips. We used a different guide for our Greece portion and Chris was absolutely stellar!

Hotel Review
Torciano Hotel Wine & Winery - Vecchio Asilo Agritourism
San Gimignano

The hotel was a boutique style and only had a few rooms. The view from our window was exactly what I envisioned Tuscany to look like. Rows and rows of rolling hills filled with grapes. It was beautiful and the hotel was quaint and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Visit of Taormina with a Local
Private Visit of Taormina with a Local
Italy

Our guide was FANTASTIC! Since it was a private tour, we were able to express our wants right from the start. She was super nice and her 'cliff note' information about Sicily was exactly what we asked for. We were able to move at our own pace and stop in stores for some shopping whenever we wanted. Sicily is absolutely beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Golf Cart Experience in Rome by Night
Golf Cart Experience in Rome by Night
Rome

We had the best time! Our driver was young and very funny. Our group likes to laugh and have a good time and that is exactly what happened. Once our driver realized that we had already been to most of the places on his itinerary , he improvised and we loved it! B/c it was a private tour, we were able to adjust the tour for our needs and wants!

Quality of Experience
Guides, Drivers and Staff
Transport
Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience
Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience
Rome

This was a great way to experience food like the locals do. It was a small group experience, which was fun. The food and drinks were delicious and our guide was fun and easy to talk too!

Quality of Experience
Food
Guides, Drivers and Staff
Private Guided Visit of Vatican Museums & Sistine Chapel
Private Guided Visit of Vatican Museums & Sistine Chapel
Rome

We purposely booked this as a private tour so that we could get into the Vatican early before the heat and the large crowds. We informed our guide that we wanted brief descriptions of the important spots so that we could experience the Vatican before overly crowded. Our guide either didn't know how to shorten her tour information, or just didn't listen. She became upset with parts of our group when they began walking away after 10/15 minutes of standing in the same spot. We again, tried to let her know that we didn't need so much information, but it feel on deaf ears. By the time we made it to the Sistine Chapel it was packed and we were rushed to move through b/c of the crowds.

Quality of Experience
Guides, Drivers and Staff
Private Guided Visit of the Colosseum & Ancient City
Private Guided Visit of the Colosseum & Ancient City
Rome

The tour was a bit too long, but our guide was very knowledgeable. One thing we wish we would have done was to include the tour of the underground arena.

Quality of Experience
Guides, Drivers and Staff
Vineyard Lunch in Chianti
Vineyard Lunch in Chianti
Italy

Once we arrived, it was like sitting in a picture! The views were absolutely STUNNING and the tour of the vineyard was perfect. The staff were top notch and the wine was flavorful and delicious. The winery also makes olive oil and honey on property. Our lunch wine pairing was DELICIOUS... literally some of the best ravioli I've ever eaten. The view from our quaint little table was so perfect, I didn't want to leave. The wine was so good that we have a case being shipped to our home in Texas in October.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pizza and Gelato Crafting Workshop
Pizza and Gelato Crafting Workshop
Florence

So fun and delicious! We all had a hands on experience and the food was delicious. Great family experience!

Quality of Experience
Food
Guides, Drivers and Staff
Private Guided Visit of Florence Including Michelangelo's David
Private Guided Visit of Florence Including Michelangelo's David
Florence

Not sure what to say about this tour. I'm not sure if it was the tour or the tour guide that was disappointing. Our guide was nice and friendly, but after telling her our wants about keeping the historical information basic and not to go into too much detail (esp. since it was a private tour), we felt like she wasn't listening to us. We also felt that the places we walked to and that she went into the greatest detail on were. not what we saw as important highlights to Florence. However, the items like Michelangelo and the statue gardens, were just touched on and was literally a walk through. We were disappointed in the tour as a whole.

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Wine Tasting & Cicchetti Experience
Evening Wine Tasting & Cicchetti Experience
Venice

We enjoyed this walking tour very much. It was a small group experience and we were excited to try all the local foods.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Venice

Let me say this, it was extremely hot and there really isn't any air conditioning, so we were really hot. Our guide was friendly and knowledgeable, but at times, a bit boring. I think what we realized (esp. with a 13/15 year olds) is that we many need the cliff notes version of the guided tour, rather than the long drawn out version.

Quality of Experience
Guides, Drivers and Staff
Transport
Family Workshop: Decor Your Own Venetian Mask
Family Workshop: Decor Your Own Venetian Mask
Venice

This was SO FUN! Our family of 4, which includes a 13 &15 year olds) loved this. We all made our own masks and our teacher, Julia, was terrific!

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Navigation through the Grand Canal
Scenic Navigation through the Grand Canal
Venice

Mateo was an amazing tour guide! He was full of knowledge and was easy to talk with . The views from our private water taxi were so pretty!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Aug 28, 2025
Dear Stephanie, thank you for taking the time to share your feedback. I truly appreciate hearing from our travelers as it helps us improve and ensure every experience is exceptional.
I was surprised to read that you felt I wasn’t listening during the trip planning process. To better understand your perspective, I carefully reviewed all 101 messages in our correspondence. From what I observed, I responded to all your questions and incorporated the changes you requested. In fact, based on...
Read more

Dear Stephanie, thank you for taking the time to share your feedback. I truly appreciate hearing from our travelers as it helps us improve and ensure every experience is exceptional.
I was surprised to read that you felt I wasn’t listening during the trip planning process. To better understand your perspective, I carefully reviewed all 101 messages in our correspondence. From what I observed, I responded to all your questions and incorporated the changes you requested. In fact, based on several of your messages, it seemed that you were happy with the planning progress. For example, you shared comments such as:

“Thanks for all the work you have put into making this trip AMAZING! We are very impressed and are looking forward to finalizing everything for booking.”
“Our family is good with all the current plans.”
“All the adjustments look great.” This particular feedback was given after I provided the 7th version of the itinerary.

Even after booking, when further changes were made, you kindly noted: “Again… we SO APPRECIATE all of your hard work!” and “We appreciate all your efforts regarding planning our trip.”

As part of our policy, we typically allow up to four revisions before requiring a deposit, after which we are happy to continue making adjustments. In your case, I prepared seven versions prior to requesting a deposit and continued to make changes afterward to accommodate your preferences.
Regarding the request for food availability at your hotel in Tuscany, I did not find any mention of this in our prior correspondence. I did note your request for laundry services, which we addressed, but I see no request for food options. Had I received this before your trip, I would have gladly included it in your arrangements.

The emergency contact number provided in your travel documents is routed to our on-call support team to ensure travelers receive timely assistance. During weekdays, this is handled by our Traveler Support Team, Natalia and Nadia, who introduced themselves via chat on the day of your arrival. On weekends, a travel advisor from our team is always on call. During your time in Italy, I was on vacation for two weeks, but our team was available to assist as needed.

Regarding your guided tours in Florence and at the Vatican, please know that we work exclusively with top-rated guides. For example, your Florence guide, Paola has a five-star rating on TripAdvisor, based on over 550 reviews, and Raffaela, the guide for the Vatican, also holds a five-star rating, based on 51 reviews. I sincerely apologize if the tours did not fully meet your expectations in terms of discourse and customization.

Regarding the transfer timing for your winery experience, I acknowledge that this was an error on my part, and I offer my sincerest apologies. It certainly was not done intentionally. I noted from your review of your visit to the winery that you had an exceptional experience.

Your feedback is extremely valuable to both me and our team. I’m delighted to hear that you and your family enjoyed many of the activities we arranged, and I hope those moments created wonderful memories of your trip to Italy.

Thank you again for sharing your thoughts. Best regards, Rita 😊

An exceptional travel experienceChris, than...
Italy | Jul 27 - Aug 3, 2025

Maria
Maria H.
Atlanta, GA | Reviewed on Aug 14, 2025
An exceptional travel experience Chris, thank you and your team, Maria, Stefania, Placid, and each and every driver for a truly memorable experience! Our family is forever grateful for your recommendations and thorough planning. You played a part in helping us explore Italy is ways we wouldn’t have otherwise. From the moment we landed in Rome, from the train ride to Florence, the scenic ride through the Tuscan region, and back to Rome, every detail was carefully planned. And that made it... Read more

An exceptional travel experience

Chris, thank you and your team, Maria, Stefania, Placid, and each and every driver for a truly memorable experience! Our family is forever grateful for your recommendations and thorough planning. You played a part in helping us explore Italy is ways we wouldn’t have otherwise. From the moment we landed in Rome, from the train ride to Florence, the scenic ride through the Tuscan region, and back to Rome, every detail was carefully planned. And that made it such an enjoyable trip!

Forever thankful!
Maria

Hotel Review
Kraft Hotel Florence
Florence

A lovely gem with the breathtaking views!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 15, 2025

Thank you so very much, Maria, for your kind words and appreciation, we truly cherish it! I will extend to everyone involved as well, they were very happy to know your family and offer a memorable holiday! All the best and take care!

Kind regards,
Chris

Chris was absolutely fantastic, and the agenc...
Italy | Jul 27 - Aug 3, 2025

Maurchet
Maurchet H.
Chicago, IL | Reviewed on Aug 10, 2025
Chris was absolutely fantastic, and the agency set up a truly first-class trip to Italy for our family! My wife and kids enjoyed everything and can’t stop talking about how much fun they had. We highly recommend Chris and his team to arrange your holiday or vacation travels. Your adventure awaits! Read more

Chris was absolutely fantastic, and the agency set up a truly first-class trip to Italy for our family! My wife and kids enjoyed everything and can’t stop talking about how much fun they had. We highly recommend Chris and his team to arrange your holiday or vacation travels. Your adventure awaits!

Hotel Reviews
Kraft Hotel Florence
Florence

Choose this hotel. Great views, and first class all the way. Ciao

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Al Manthia Hotel
Rome

Great hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tuscany Highlights: Siena, San Gimignano & Pisa with lunch & wine tasting
Tuscany Highlights: Siena, San Gimignano & Pisa with lunch & wine tasting
Florence

Remarkable views and not a lot of walking. Enjoy the wine. 😉

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking tour of Florence (Private)
Walking tour of Florence (Private)
Florence

Really great tour. Can’t miss opportunity!

Quality of Experience
Guides, Drivers and Staff
Transport
Food tour among squares and fountains of Rome
Food tour among squares and fountains of Rome
Rome

So amazing and the we even were able to see my historical sites while we ate! One of my favorite tours!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum & Sistine Chapel
Vatican Museum & Sistine Chapel
Rome

Great tour and unforgettable!

Quality of Experience
Guides, Drivers and Staff
Transport
 Colosseum & Roman Forum private guided tour
Colosseum & Roman Forum private guided tour
Rome

The tour guide was so knowledgeable and took on our family on our own private journey of Rome! It was remarkable!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 31, 2025

Dear Maria & Maurchet,

I humbly thank you for your kind words and recommendation, I appreciate it very much! It was a pleasure planning this trip for your family and offering you the chance to create lifetime memories! I will be happy to work with you again on your next one, to Italy or Greece!

Until that time, all the best and safe travels!

Kind regards,
Chris

Well-organized, meaningful, and family-friendly Italian adventure!
Italy | Jun 15 - Jun 29, 2025

Krista
Krista T.
Canada | Reviewed on Aug 06, 2025
I was looking for a memorable and economical Italy trip for our family of five (kids aged 16, 13, and 11) — all planned on a relatively short timeline during high season. Martina and Lorenzo from Authenticus Italy took all of that into thoughtful consideration and created a seamless, personalized itinerary that exceeded our expectations. Every detail was well arranged — from smooth airport and hotel transfers to beautiful accommodations and great tours. Our hotel in Maiori was a standout —... Read more

I was looking for a memorable and economical Italy trip for our family of five (kids aged 16, 13, and 11) — all planned on a relatively short timeline during high season. Martina and Lorenzo from Authenticus Italy took all of that into thoughtful consideration and created a seamless, personalized itinerary that exceeded our expectations.

Every detail was well arranged — from smooth airport and hotel transfers to beautiful accommodations and great tours. Our hotel in Maiori was a standout — peaceful, scenic, and the perfect place to finish our trip.

The InRome cooking class was the highlight for our family — an air-conditioned kitchen on a scorching day in Rome, hands-on cooking, and a delicious shared meal. It created lasting family memories and is an experience I’ll seek out again in future travels.

The Pompeii and Vatican tours were excellent, while the Colosseum tour was our least favourite due to the large group size. Still, the overall experience was unforgettable. Having the logistics fully handled made it easy to relax and enjoy.

Highly recommend Martina and Lorenzo for a well-organized, meaningful, and family-friendly Italian adventure!

Hotel Reviews
Hotel Club Due Torri
Maiori (SA)

This was the most memorable hotel of our trip, largely thanks to the incredible breakfast buffet overlooking the Amalfi Coast—it was absolutely stunning. The breakfast itself was extraordinary, featuring some of the best pastries we had during our stay in Italy. The room was simple but comfortable: two rooms, each with a queen-size bed, and one shared bathroom. Both rooms opened onto a beautiful terrace with breathtaking views of the coast. On our final night, we even had a front-row seat to a fireworks display from our terrace—an unforgettable experience. We especially want to thank the breakfast and dinner staff, who made us feel so welcome during our 4-day stay. Their warmth and hospitality truly stood out. A special shout-out to our favourite server, who not only provided excellent service but also shared great local tips—including recommending his favourite cake, Peccato di Gola, from Sal De Riso in Minori. It was absolutely worth the trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Trianon Borgo Pio

Initially, we weren’t sure about this location, but it turned out to be a great choice. It was within walking distance to both the Vatican and Trastevere, which made exploring very easy. The room was the largest of our trip, with a master bedroom and ensuite, two additional bedrooms and a bathroom for the kids, plus a small kitchen. We especially appreciated the large fridge and freezer for storing snacks and drinks. Breakfast on the 7th floor had a huge variety of options, and everyone in the family found something they liked. Overall, it was a very comfortable stay and a good fit for our family of five.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Martellini Residenza d'Epoca
Florence

While this hotel suited our needs, it had a few quirks. The staircase up three flights was very dark, and the shared room for our family of five, though spacious, had only one bathroom. Breakfast was limited and started later than we would have liked. That said, the location was excellent, and it served as a convenient base for exploring the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Vitturi
Venice
Authenticity & Character
Lovely espresso prepared by the staff and delivered to the table as needed.
Location
Central location close to St. Marks and ready to find our way.
Staff
Cleanliness & Comfort
Activity Reviews
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Italy

Thank you for sharing your love of Pompeii with our family today. We absolutely loved learning about the city, and even in the scorching heat 🥵, it was incredible to explore a small part of such a well-preserved and fascinating place.

Quality of Experience
Guides, Drivers and Staff
Transport
Pasta cooking class
Pasta cooking class
Rome

We took a cooking class with Alessandro today—my husband and I plus our three kids (16, 13, and 11)—and it was an absolute hit! We were joined by one other guest and spent three wonderful hours learning and cooking together in a calm, air-conditioned space (a perfect escape from the heat wave!). Alessandro was welcoming, knowledgeable, and great with both adults and kids. We made cacio e pepe, amatriciana, and homemade gelato (coffee and Nutella was the crowd favourite). Highly recommend this experience—fun, delicious, and memorable. Fingers crossed our cacio e pepe and gelato turn out just as good at home!

Quality of Experience
Food
Guides, Drivers and Staff
Late Entrance Tour of the Vatican Museum & Sistine Chapel
Late Entrance Tour of the Vatican Museum & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Local specialist: Martina Venturi

Fabulous family vacation in Rome, Florence & Venice
Italy | Jul 26 - Aug 2, 2025

B
Beth K.
Los Angeles, CA | Reviewed on Aug 04, 2025
What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations. Read more

What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations.

Hotel Reviews
Palazzo Veneziano Venice
Venice

Fabulous hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Brunelleschi Florence
Florence

Fabulous hotel, outstanding service. Wonderful central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

Fabulous location. Rooms were a bit on the smaller side with no drawers to store clothes. Amenities were nice as well as the breakfast.

Authenticity & Character
Location
Staff
We were 3 people but towels were only provided for 2. And didn’t replenish to thr correct amount on the second cleaning either. Otherwise, everything else was fine.
Cleanliness & Comfort
Activity Reviews
 St Mark’s and Doge’s Palace Tour -  Small group tour
St Mark’s and Doge’s Palace Tour - Small group tour
Venice

The mosaics here made this church and palace different than what we saw previously. Also, since Doge had a prison, it gave us something more to see

Quality of Experience
Guides, Drivers and Staff
ACTV 2 days Transport VENEZIA 48H PASS
ACTV 2 days Transport VENEZIA 48H PASS
Venice

It was nice to have access to the waterway bus line as Venice is made up of hundreds of islands and transport is needed

Venice Gondola Ride
Venice Gondola Ride
Venice

A nice gondola ride around Venice. Not sure how this service would be different than others available.

Quality of Experience
Guides, Drivers and Staff
Didn’t interact with us very much. Would have been nice to be told what we were passing
Transport
Admission tickets - Uffizi Gallery - skip the line
Admission tickets - Uffizi Gallery - skip the line
Florence
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy

One of the highlights of our trip and the only one that wasn’t a tour or a museum or church. Love Italian food and seeing the Grand Market and learning how to make our own pasta was a fun time for all.

Quality of Experience
Food
Guides, Drivers and Staff
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Loved the private tour with Martina. She was friendly, personable and added so much knowledge to our visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

Loved small group tour. Guide was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Aug 13, 2025

Dear Beth,
Thank you for your wonderful feedback🥰! I’m thrilled to hear you enjoyed your family vacation in Italy. It was a pleasure handling every detail for you and your beautiful family, and I’m glad Beatrice and our local guides enhanced your experience.
I also hope you enjoyed the local cuisine and the culinary tips I shared 😊
Tasting each city's flavors is such an important part of the experience!
I’m delighted you enjoyed your trip, and I hope the memories last a long time!
Warm regards,
Caterina

60th birthday Trip of a Lifetime to Italy
Italy | Apr 19 - May 20, 2025

Ronda
Ronda E.
Kahului, HI | Reviewed on Aug 03, 2025
Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the... Read more

Francesco helped me arrange my 60th birthday Trip of a Lifetime to Italy. The time difference was a brutal 12 hours, but he worked around that with me to plan. He was so patient with my dithering, gently urging me to book before everything sold out. He listened to me when I said that since I was traveling alone and did not speak Italian, I was going to need boots-on-the-ground help. He arranged for transfers and basically just someone to be there to guide me. It was truly worth the extra cost of using Kimkim as to have them there for me when I needed it.

Thank you also to Luca, Giovanni, and someone else whose name I can't remember .... probably the whole Italian team! They were there for me when I couldn't find my driver, couldn't find and therefore missed the boat on Burano, missed my train, fell down and missed my gondola ride. I'm sure I was just their worst client ever, but they never made me feel stupid (although I certainly did), and were so nice while I was freaking out. And, yes, they helped me get myself out of the situation I was in.

As for the trip itself, I was very pleased. The hotels were all small boutique and in the city central. I hadn't known of any of them, but now that I've been there, I realized they are where I would have chosen to stay. They were also helpful when I lost my cell phone in a taxi and when I forgot my camera after checking out. The trains were comfortable and efficient. The personal drivers were great and, except for the poor fellow in Rome, extremely kind. In Sorrento he even stopped to pick flowers for me!

The only thing that wasn't pleased with was one of the vendors. They advertised their tour as including a location but then it wasn't part of the tour. Kimkim basically just told me that they had been informed of the change but neglected to pass it on to me. I wish they would have because I would have changed tours. It was disappointing to watch other tours go into the location while I had to figure out how to do it on my own. I eventually was able to go in, but without a guide, it was much less seamless and less informational than is should have been.

All in all, I loved every minute of it and am trying to plan a return trip in the next couple of years. Maybe I'll take my family this time since everyone was astonished that I was traveling alone. And, I did miss them terribly since I was gone for over a month.

Grazie mille, Francesco!! I hope that you don't get another client like myself for awhile. I know I was a handful. But I so so appreciate you helping me to plan and execute the trip I've been dreaming of for over 45 years!

Hotel Reviews
Hotel Nazionale
Rome

Such a central location, everything was a "10 minute walk". The staff was very kind and helpful. Breakfast had a large selection but I had hoped for some cut fruit pieces. I loved the automatic espresso/cappuccino machines. Spacious room. The bathroom tub/shower had issues.

Authenticity & Character
Location
I was able to walk everywhere. Felt very safe since it shares Montecitoria Square with the Italian Parliament. One day a military band marched into the Square and played music. It was lovely.
Staff
Cleanliness & Comfort
Lovely room with a lot of space. The bathroom was large enough but the bathtub/shower was hard to manage. The water temperature and volume was not adjustable. It was just ok.
Grand Hotel Riviera
Sorrento

AWESOME location. Great view of the volcano from my room. The breakfast was extensive [there was an omelet station on my last morning] and the view alone was worth searching the hotel for the breakfast room. Staff was so kind and helpful, especially at 5am.

Authenticity & Character
Location
Right on the sea with such lovely views. Also the tours I had were all able to drop me off there instead of the meeting place, so that saved me walking even more after a long day.
Staff
I had to check out at 5am. The staff arranged for me to get a cappuccino and some breakfast to go when I had forgotten to do so the night before. Very appreciated.
Cleanliness & Comfort
I didn't utilize the small terrace, except to take photos. But it was charming. Bathroom was large and easy to move in.
Albergo Rossini 1936 Small & Charming
Bologna

I DID NOT STAY HERE. I STAYED AT THE ART HOTEL COMMERCIANTI. This review is for the ART HOTEL COMMERCIANTI. Awesome location. Very helpful staff. Breakfast had variety and was worth stopping in the morning. Both the room and the bathroom were clean and spacious, easy to move around in.

Authenticity & Character
Location
Right at the heart of the town. The piazza was very busy with music and performers.
Staff
Cleanliness & Comfort
Large room and comfortable bathroom.
Hotel Canaletto
Venice

3.5 Stars: Superb location. Breakfast was very nice. The hotel main floor was modern and clean, but the room I was given was run down. Apparently they are redoing the rooms [they look fabulous on line], but mine room was obviously still on the to-do list. It was dingy, the furniture didn't work well (doors either wouldn't stay shut or you had to fight to open them), and it was just dark. The bathroom was a struggle. The shower stall was so small that I literally had to open the door when I wanted to raise my arms up or turn around. Considering I am 5'4", that's just too small.

Authenticity & Character
Location
Staff
Nice but not at the front desk at times. They require that you leave your room key with them. But multiple times I had to just leave it and go since they were not there and I could no longer wait.
Cleanliness & Comfort
The room I got did not match the lobby. Very run down. The updated rooms look really nice online, but that is not what I got.
Clerici Boutique Hotel
MILAN

Good location. Lovely room, spacious and well appointed. GREAT STAFF!! They were so very helpful and accommodating.

Authenticity & Character
Location
Staff
So very helpful. I had forgotten my cell phone in a taxi and they helped me track it down. Also chased down the taxi after I checked out to give me my camera that I had left somewhere!
Cleanliness & Comfort
Very clean. The room was relaxing and well spaced. Bathroom was a great size and had a nice large shower.
Alla Marina Affittacamere
Riomaggiore

Small and cozy. SPECTACULAR view! The host/staff were so very nice.

Authenticity & Character
Location
THE VIEW!!
Staff
Very helpful.
Cleanliness & Comfort
Room was spacious. Bathroom was large enough but the shower on the small side and hard to maneuver in.
FH55 Hotel Calzaiuoli
Firenze

Perfect location and it was extremely nice. Loved the fact that it had an elevator. Staff was friendly and helpful. The breakfast was fantastic and worth making the effort to stop by each morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean. The bathroom was well laid out.
Il Chiostro del Carmine
Siena

Hotel is charming and well placed in the city. No elevator, so that was a bummer. I could see that the outside seating location would be fabulous but it was too cold when I was there so it wasn't open. The room and bathroom were very spacious, but the layout was not optimal. All this extra space in the bathroom, but the shower was very small and hard to navigate. I'm only 5'4" and struggled. The included breakfast was not appealing and I skipped it.

Authenticity & Character
Location
Staff
Helped me with my luggage both arriving and departing. That was so appreciated since there was no elevator.
Cleanliness & Comfort
Oddly small shower in an otherwise huge bathroom. Of course it's older which shows.
Activity Reviews
Accademia Gallery Tour
Accademia Gallery Tour
Florence

There really isn't any "skip the line" as you still have to stand in line, but it's nice to have someone guide you to where you need to be. I did a few tours without guides and since I don't speak Italian it took a bit of wandering to find the correct entrance/line/etc. The David was spectacular. Just breathtaking. There is also the Abduction of a Sabine Woman which was beautiful. But really it's all about the David and rightfully so. The guide gave some good information. But I found the most value in the close up photos of the David. He is 17 feet tall and there is just no way to get a good look at the details, so this helped immensely.

Quality of Experience
Guides, Drivers and Staff
I don't remember her name. She was nice and had information, but nothing outstanding.
Chianti and Castles tour
Chianti and Castles tour
Siena

What a fun tour! There were only 2 of us (both single travelers) and the guide, so I am grateful they still ran it. Being such a small "group" made it just that much more enjoyable. Marco, our guide was so very personable. We stopped at a castle, 2 wineries, and 2 towns. The castle had the most impressive views. Videos for days! The 2 wineries were small and family owned. The first one served us a delicious homemade lunch. Oh so good! The towns were interesting to walk around and take photos. Overall I enjoyed every minute and highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Marco was funny and personable. He made the tour seem like hanging out with a friend.
Transport
A newer vehicle that was clean and comfortable.
Local specialist: Francesco Ferraiuolo

Giulia was phenomenal! I had so many places ...
Italy | Jul 17 - Jul 31, 2025

Jessica
Jessica S.
Denver, CO | Reviewed on Aug 03, 2025
Giulia was phenomenal! I had so many places and things I wanted to see and Giulia ensured we got to hit every single one. The entire VERY packed schedule was seamlessly organized and we had the trip of a lifetime! Read more

Giulia was phenomenal! I had so many places and things I wanted to see and Giulia ensured we got to hit every single one. The entire VERY packed schedule was seamlessly organized and we had the trip of a lifetime!

Hotel Reviews
Terrace Pantheon Relais
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Amazing service!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Venezia | UNA Esperienze
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
DBH – Boutique Hotel Lake Como
Como

Loved our room! Very spacious and great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Marziale Boutique Hotel Sorrento
Sorrento

Beautiful property and friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Rome by night in Golf Cart
Rome by night in Golf Cart
Rome
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

If you are a history person this is a must.

Quality of Experience
Guides, Drivers and Staff
Loved our guide! Very knowledgeable and shared so many fun facts!
Transport
Capri in a Day by boat
Capri in a Day by boat
Italy

If you have time go to the upper island. We did not but I did before and wished we would have. The water was choppy and the boat ride over was quite rough!

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting
Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting
Sorrento

My personal favorite! Loved this place and am planning to order from them to shop to the US. I was very impressed with the whole experience and the care they put into their farm and products.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
Italy

Loved this and wish we had more time to spend in the other towns. We skipped Amalfi as it was SO crowded but our driver knew the best places to go! He even recommended a lunch spot and made reservations for us, Germano was our favorite guide/driver!

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza cooking class
Pizza cooking class
Italy

Fun for all ages! My kids teen and preteen had a great time. The staff was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Florence Food Tour
Florence Food Tour
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening at the Duomo: VIP After-Hours Tour with Dome Climb & Private Terrace Access
Evening at the Duomo: VIP After-Hours Tour with Dome Climb & Private Terrace Access
Florence

Great experience and worth the steps but be ready for a work out and know it can be hot and steep stairs.

Quality of Experience
Guides, Drivers and Staff
Transport
Small Group Dolomites & Cortina Day Tour from Venice
Small Group Dolomites & Cortina Day Tour from Venice
Venice

Beautiful area and I had not thought of this but it was added by Giulia and we are so thankful to have done it. A much quieter and peaceful part of the busy trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Walking Tour with guide
Venice Walking Tour with guide
Italy

Loved our guide. Very knowledgeable and it was great to have the private tour to answer all our questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Gondola ride
Gondola ride
Venice

I have done this one other time, but would recommend one of the other locations. We were in a main boating area with choppy waters and not the best views/canals

Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour on Lake Como  - from Como
Private Boat Tour on Lake Como - from Como
Italy

One of the highlights for sure

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Aug 20, 2025

Dear Jessica,
thank you so much for your kind words! It was an absolute pleasure to help you experience all the places you wished to see in my country. I'm so glad the schedule worked out perfectly and that you had the trip of a lifetime! It means a lot to me ! I hope to be part of more incredible journeys with you in the future!
I wish you all the best!
CIAO
Giulia

The trip Erin planned for us was wonderful! S...
Italy | Jul 12 - Jul 26, 2025

Danielle
Danielle G.
Raleigh, NC | Reviewed on Aug 02, 2025
The trip Erin planned for us was wonderful! She was very easy to communicate our ideal trip. The personal transfers m, train tickets and rental car that was set up made travel so much more enjoyable and less stressful. This is our third trip we planned using KimKim and all have been great!!! Read more

The trip Erin planned for us was wonderful! She was very easy to communicate our ideal trip. The personal transfers m, train tickets and rental car that was set up made travel so much more enjoyable and less stressful. This is our third trip we planned using KimKim and all have been great!!!

Hotel Reviews
Relais Della Porta
Naples

Beautiful historic hotel! Room was breath taking!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Navona Rome
Rome

Great for families!!! We had enough space for our two teenage daughters! Very clean and great rooftop bar!

Authenticity & Character
Location
Great location!!!
Staff
Cleanliness & Comfort
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Aug 04, 2025

Thank you for your kind message! We’re delighted to hear that you enjoyed your family trip and appreciated our services. From the hotels to the drivers and guides, we’re proud to collaborate with passionate professionals who help us create unforgettable experiences in a smooth and stress-free way.
We look forward to welcoming you back to Italy in the future! Arrivederci!

It was an amazing experience!
Italy | Jul 17 - Jul 31, 2025

Derek
Derek S.
San Jose, CA | Reviewed on Aug 01, 2025
It was an amazing trip! So well coordinated, times were lined up so well, fit so much in and saw so many amazing places. All of the tour guides were great, friendly, knowledgeable and just good to talk to. Read more

It was an amazing trip! So well coordinated, times were lined up so well, fit so much in and saw so many amazing places. All of the tour guides were great, friendly, knowledgeable and just good to talk to.

Activity Review
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
Italy
Quality of Experience
Guides, Drivers and Staff
Every guide we had was very informative and super friendly and felt like we became friends
Transport
Every transport was on time
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Aug 20, 2025

Hi Derek,
Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing trip and that everything was so well coordinated. It’s great to know you enjoyed the itinerary, too! We’ll be sure to pass your kind words along to our tour guides : they’ll be delighted to hear they made a positive impact on your journey. We hope to welcome you on another adventure in Italy soon!
CIAO!!
Giulia

This was our third trip organized through Kimkim..
Italy | Jul 20 - Jul 30, 2025

Nonna
Nonna A.
Manhattan, NY | Reviewed on Jul 31, 2025
This was our third trip organized through Kimkim, and once again, it was absolutely flawless. This time, we traveled from the French Riviera to Milan, and everything—from start to finish—was perfectly arranged. A special thank you to our wonderful agent, Arianna, who once again delivered an exceptional experience. She selected the best hotel accommodations, secured our train tickets, and arranged private cars for all airport transfers. Every detail was taken care of with care and... Read more

This was our third trip organized through Kimkim, and once again, it was absolutely flawless. This time, we traveled from the French Riviera to Milan, and everything—from start to finish—was perfectly arranged.

A special thank you to our wonderful agent, Arianna, who once again delivered an exceptional experience. She selected the best hotel accommodations, secured our train tickets, and arranged private cars for all airport transfers. Every detail was taken care of with care and professionalism.

Having a 24-hour contact number for emergencies provided peace of mind, though we never had to use it—everything went so smoothly. Everyone we interacted with was friendly, helpful, and a pleasure to work with.

We’re so grateful to Kimkim and Arianna for consistently delivering such high-quality, stress-free travel experiences. We can’t wait to plan our next adventure with you!

Activity Reviews
Unforgettable Adventure: Cruise the Lake Como on a Full Day Tour from Milan
Unforgettable Adventure: Cruise the Lake Como on a Full Day Tour from Milan
Italy

We had a fantastic experience on our Lake Como tour, and want to thank our guide Emilio,for making the day so special. We spent almost the whole day exploring—traveling by train and boat—and it was truly unforgettable. The scenery was absolutely stunning, and our guide enriched the experience with fascinating stories and historical insights about the towns, villas, and landmarks along the way. Every stop felt meaningful, and the pace of the tour was just right. It was a perfect combination of breathtaking views, cultural discovery, and relaxing travel. A truly memorable day—thank you for sharing your knowledge and making it such a great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Riviera Journey: Eze, Monaco, Antibes & Cannes Excursion
Grand Riviera Journey: Eze, Monaco, Antibes & Cannes Excursion
Nice

We had a wonderful experience with our tour guide and driver, Fred, during our stay in Nice and the French Riviera. Fred was incredibly friendly, knowledgeable, and professional throughout the entire tour. He shared so much insight into the region’s history, culture, and hidden gems, which made our visit even more special. His communication skills were excellent—he was clear, engaging, and always made sure we were comfortable and informed. Fred was also an excellent driver, navigating the scenic roads with ease and making us feel safe and relaxed the entire time. Thank you, Fred, for making our time in the South of France so enjoyable and memorable!

Quality of Experience
Guides, Drivers and Staff
Transport
Turin Food Tour Gourmet
Turin Food Tour Gourmet
Italy

A highlight of our stay in Turin was a fantastic food tour with Anna. She was knowledgeable, engaging, and passionate about the region’s food, culture, and history. Thanks to her, we discovered fascinating facts about pasta, gelato, wine, and local traditions, along with visiting some of Turin’s most historic and charming spots. It was a truly enriching experience.

Quality of Experience
Food
Everything
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Aug 04, 2025
Dear Nonna,
Thank you so much for your kind words and for choosing Kimkim and Storywalking for your third Italian (and French) trip — we’re truly honored!
We're delighted to hear everything went smoothly and that the 24h assistance and detailed reminders helped make your trip feel effortless. Also, thanks for your appreciation for the central hotels, our guides and transport partners—we take great pride in carefully selecting them, and we are very proud of these collaborations.
We’d be...
Read more

Dear Nonna,
Thank you so much for your kind words and for choosing Kimkim and Storywalking for your third Italian (and French) trip — we’re truly honored!
We're delighted to hear everything went smoothly and that the 24h assistance and detailed reminders helped make your trip feel effortless. Also, thanks for your appreciation for the central hotels, our guides and transport partners—we take great pride in carefully selecting them, and we are very proud of these collaborations.
We’d be absolutely thrilled to welcome you back to Italy for many times more — there’s still so much more to discover!
Arrivederci,
Arianna and the Storywalking Team

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.