Kimkim Trip Reviews for Italy

4.8
Based on 1,303 ratings
Read 1,303 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Worry-free and Well-planned!
Italy | Aug 21 - Aug 26, 2026

Amanda
Amanda C.
Chicago, IL | Reviewed on Aug 28, 2026
We had an absolutely fabulous experience! I’ll admit, I was a little nervous going into the trip because I had never used this company before, and when you’re traveling to another country and relying on someone else to coordinate so many details, you’re putting a lot of trust in them. Those nerves disappeared very quickly. Everything was so thoroughly planned, and every detail was executed perfectly. From start to finish, we truly didn’t have to worry about a thing. One of the things I... Read more

We had an absolutely fabulous experience! I’ll admit, I was a little nervous going into the trip because I had never used this company before, and when you’re traveling to another country and relying on someone else to coordinate so many details, you’re putting a lot of trust in them. Those nerves disappeared very quickly. Everything was so thoroughly planned, and every detail was executed perfectly. From start to finish, we truly didn’t have to worry about a thing.

One of the things I appreciated most was how seamless all of our transportation and meeting arrangements were. We never had to wonder where we were supposed to go or who was picking us up. Most of the time, our driver or guide was waiting at the meeting location with a sign with my name on it, which made everything incredibly easy. Everyone was on time and exactly where they said they would be.

Each excursion that was planned for us was something we genuinely enjoyed. The only exception was the Venetian rowing lesson—we would have preferred to simply enjoy a ride rather than row ourselves—but that was such a small part of an otherwise incredible itinerary.

There was only one instance when I couldn’t locate our pickup person, and as soon as I reached out, the response was immediate. We found each other right away, which gave me even more confidence knowing that if something did come up, help was readily available.

My only reason for giving our local specialist a slightly lower rating was because when I first started planning the trip, I had an amazing specialist who was incredibly attentive and helpful. She apparently left, and I was reassigned to someone else. While everything still came together beautifully, my new specialist wasn’t quite as attentive and sometimes came across a little short in her communication. That may simply have been a cultural or communication-style difference, but there was a noticeable difference from the experience I had with my original specialist.

Overall, I truly could not be happier with our trip. The entire experience was incredibly smooth, well organized, and allowed us to simply enjoy ourselves without worrying about the details. Any hesitation I had about using a company I had never worked with before was completely gone by the end of the trip. It was an amazing experience, and I would do it again a thousand times over!

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Sep 03, 2026
Dear Amanda, Thank you so much for your thoughtful review! It was truly a pleasure helping you plan and coordinate your trip, and we’re delighted to hear that everything felt seamless and allowed you to simply relax and enjoy Italy. We really appreciate your honest feedback about the Venetian rowing lesson and the change of local specialist. Your comments are very valuable to us and will help us continue improving our service. Most of all, we’re so happy to know that your initial concerns... Read more

Dear Amanda,

Thank you so much for your thoughtful review! It was truly a pleasure helping you plan and coordinate your trip, and we’re delighted to hear that everything felt seamless and allowed you to simply relax and enjoy Italy.

We really appreciate your honest feedback about the Venetian rowing lesson and the change of local specialist. Your comments are very valuable to us and will help us continue improving our service.

Most of all, we’re so happy to know that your initial concerns disappeared and that you had such a wonderful experience. Thank you for trusting us with your trip—we’d be thrilled to welcome you back to Italy anytime! 🇮🇹

Responsive customer service team during travels
Italy | Aug 21 - Aug 27, 2026

Beth
Beth S.
Ruskin, FL | Reviewed on Aug 28, 2026
Kimkim was great and getting a trip organized in such a short period of time. We went to Milan Italy and then took day trips via public transportation throughout the week. The team was responsive to all concerns that we had during our trip. Anita was great and helping us plan our day trips and getting excursion scheduled. My only complaint is the hotel that was chosen was so far from everything else that we did. I felt like we spent so much time traveling back-and-forth on trams and trolleys... Read more

Kimkim was great and getting a trip organized in such a short period of time. We went to Milan Italy and then took day trips via public transportation throughout the week. The team was responsive to all concerns that we had during our trip. Anita was great and helping us plan our day trips and getting excursion scheduled. My only complaint is the hotel that was chosen was so far from everything else that we did. I felt like we spent so much time traveling back-and-forth on trams and trolleys and trains to get to where we needed to go when we could’ve been closer to the city center. There were no restaurants or shopping nearby our hotel. If we had been closer to the city center, it would’ve made for a much more enjoyable trip.

Hotel Review
Hotel Canada Urban & Chic

The hotel was very clean and accommodating. Not any special amenities. Unfortunately, it was far from the city center, shopping, and restaurants. However, it was quiet and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 03, 2026

Hi Beth, thank you so much for your feedback! I’m glad to hear you enjoyed your trip and that our team was always responsive and helpful. I’m sorry to hear that the hotel location wasn’t ideal and appreciate you sharing this feedback, it’s very valuable for future planning.

It was a pleasure helping you with your Italy trip, and I hope you made many wonderful memories! Wishing you all the best, and I’d be delighted to help you plan another adventure in Italy, Spain, Portugal, or Morocco in the future. Warm regards, Anita and Espiritu Travel Team!

It Could Have Been Better
Italy | Dec 20 - Jan 3, 2026

M
Magdalena C.
Riverside, CA | Reviewed on Aug 27, 2026
While the process was quite simple, and the local specialist appeared to be very knowledgeable having had time to sit and reflect there are many things that were in retrospect quite frustrating. First I am not sure how a tour of the Ufitzi in Florence was not recommended as part of our itinerary. We spent four days in Florence, and it for sure should have been one of them. Second we were talked out of staying in Positano for New Years Eve because nothing would be open, only to discover they... Read more

While the process was quite simple, and the local specialist appeared to be very knowledgeable having had time to sit and reflect there are many things that were in retrospect quite frustrating. First I am not sure how a tour of the Ufitzi in Florence was not recommended as part of our itinerary. We spent four days in Florence, and it for sure should have been one of them. Second we were talked out of staying in Positano for New Years Eve because nothing would be open, only to discover they host a huge New Years Eve beach party so that information was simply false, and Positano remains one of the best two hour segments we had in our two weeks in Italy. Three days there would have been the best possible end to our adventure. Instead we spent New Years Eve enclosed in a restaurant with no views, and a ridiculously expensive pre-fix menu half of which my older daughter did not eat-which I was told was not alterable while tables around us had altered options. In my past experiences with Kim Kim the local specialist has had so much insight and has connected us with local guides who were simply amazing. Our Florence City Guide was amazing, as was our Coliseum guide-both so knowledgeable and passionate about the places we were seeing. Our Rome sunset tour guide was a nightmare-we did not get to go into the Parthenon which was supposed to be included, and when asked for a recommendation for food for my children who needed a snack she said she was on a diet and did not really eat out. It was truly unbelievable. I hope one day to go back to Italy, but this was not the magical trip we had imagined.

Hotel Reviews
Palazzo delle Grazie
Sorrento

Super cute, just off the main square. Breakfast was nice, if not as fresh as we normally see in Europe and staff was so sweet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dei Mellini
Rome

This hotel is fine. The staff was friendly. The breakfast was okay, but nothing special. We ended up in two connecting rooms as opposed to the family suite we had booked. It was sort of close to everything which meant really it was close to nothing. Everything was a 20 plus minute walk away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Location was AMAZING, and the room was decent sized with plenty of space for both of my daughters. It made all of Florence walkable but was in a quiet area.

Authenticity & Character
They provided a book about the Medici family my 16 year old was enchanted by. It had so many fun facts!
Location
Staff
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

This was an amazing space in a fantastic location. Highly recommend for families who can use a little more living space. The stairs would not be great for young children, but school age and up would be a great fit!!

Authenticity & Character
Location
Staff
So helpful, and walked us over the first night so we would not get lost. They were great.
Cleanliness & Comfort
Activity Reviews
Free Day on the Amalfi Coast
Free Day on the Amalfi Coast
Amalfi Coast

This was not an activity-unclear why it is here.

Quality of Experience
Guides, Drivers and Staff
This would be us.
Private Evening Rome Walking Tour
Private Evening Rome Walking Tour
Rome

This was TERRIBLE. The guide was awful and we did not get to enter the Parthenon as advertised because of some change of rule in guides being allowed in (I am still unclear on why a time change was not made to allow the tour to be what we were supposed to be having.) Additionally, when asked for a good place to grab a snack during the three hour walking tour the guide spent 10 minutes talking about her diet, and patting her stomach. When asked again she indicated she was not sure. We ended up a terrible tourist cafe which given we paid a guide was RIDICULOUS. The guide makes all the difference in these types of tours, and this was a failure of the travel agency.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport was feet.
Jewish Ghetto & Trastevere Tour
Jewish Ghetto & Trastevere Tour
Rome

This was a bit of disaster. It became a tour of 1000 churches when we were really interested in the Jewish History of Rome. The synagogue was not included, and at one point in the Trastevere we walked in to tour a church while a funeral was occurring. We did see some amazing theater ruins, and some gorgeous, stained class as well as very old churches with wells in the front. Our afternoon ended with kosher pizza which was delightful.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport was feet.
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Positano was AMAZING. I wish our lunch restaurant had an ocean view, but the food was very good. The guide was funny, and knowledgeable and the windy roads were well navigated.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

Our guide was very good, but this was a bit of a nightmare. It was SOOOO crowded, and the guide was in a bit of a hurry. My teens would have liked to spend more time looking at the animal sculptures and she kind of rushed them through to walk through endless rooms of tapestries they had no interest in. The Sistine chapel was shoulder to shoulder-and not quiet, despite the photography prohibition people were taking photos on their phones and in general it just ruined the awe. Nothing however could ruin the awe of the basilica and Michelangelo's pieta.

Quality of Experience
Guides, Drivers and Staff
Transport
This was a walking tour-transport was your feet.
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

This tour, which included the entire area outside the coliseum was amazing. The guide knew all the stories, and to stand in the places where the history occurred while hearing the history was what I came to Rome for. The coliseum was one of the few things that really cannot be oversold. The size, the architecture it was surreal.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport is your feet.
Central Food Market & Tuscan Cooking Class
Central Food Market & Tuscan Cooking Class
Florence

This was a very good experience, because the day we went the market was closed sadly we did not get the central food market experience. I wish we had known that, as we might have been able to go a different day.

Quality of Experience
Food
The ravioli and the sauce, it was all amazing.
Guides, Drivers and Staff
The young women leading
Transport
This category is not applicable.
Private Walking Tour of Florence | City Highlights with David & Duomo
Private Walking Tour of Florence | City Highlights with David & Duomo
Italy

AMAZING. Our guide was the best we had in Italy-he was funny, engaging and picked up very quickly on what was of interest to my 16 and 21 year old. His love for the city and flexibility to what was of interest to use was an amazing combination. I wish Marco had been out guide for all of Italy!

Quality of Experience
Guides, Drivers and Staff
Transport
This is a walking tour-so transport is your feet.
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

This was very nice. Would have been better if it had included a tour of the palace as well as the church. It was a lot of you should come back here and do x-which given we were in Venice for two days was not great. However, the guide was very kind, and made great restaurant recommendations.

Quality of Experience
Guides, Drivers and Staff
It was a little challenging to find out guide, but once we located her it was very good.
Transport
This is a walking tour. So transport was your feet.
Local specialist: Maria Grazia Rubino

An Amazing and Memorable Trip to Italy.
Italy | Aug 13 - Aug 22, 2026

Sabine
Sabine J.
Country Club, FL | Reviewed on Aug 24, 2026
Our Italy trip was an amazing experience from start to finish! Everything was well organized, and the itinerary made traveling between the different cities easy and enjoyable. We were able to experience so much without feeling overwhelmed. Anita was very helpful throughout the planning process and made sure everything was arranged for us. The accommodations, transportation, tours, and activities all came together smoothly. We especially loved getting to experience the history, culture,... Read more

Our Italy trip was an amazing experience from start to finish! Everything was well organized, and the itinerary made traveling between the different cities easy and enjoyable. We were able to experience so much without feeling overwhelmed.

Anita was very helpful throughout the planning process and made sure everything was arranged for us. The accommodations, transportation, tours, and activities all came together smoothly. We especially loved getting to experience the history, culture, beautiful scenery, and the Amalfi Coast.

Overall, there really isn’t much I would change or complain about. It was a wonderful and memorable trip, and I would definitely recommend Kimkim to anyone planning a trip to Italy.

Hotel Reviews
Hotel Tirrenia
Sorrento
Rivoli Boutique Hotel
Florence
Hilton Rome Airport Hotel
Fiumicino
Hotel Monte Cenci
Rome
Activity Reviews
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
Rome
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy
Discover the Vatican: From the Museums to the Sistine Chapel
Discover the Vatican: From the Museums to the Sistine Chapel
Italy
The Ligurian Excursion: A Full-Day Escape to Cinque Terre
The Ligurian Excursion: A Full-Day Escape to Cinque Terre
Florence
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Aug 24, 2026

Hi Sabine, thank you so much for your trip review! It was truly a pleasure helping you plan your Italy adventure, and I’m so happy to hear that everything came together smoothly and just as we planned. ;)
I’m especially happy that the itinerary was well-paced and allowed you to see and experience so much without feeling rushed. Thank you for your recommendations and wishing you many more wonderful adventures ahead! Anita and Espiritu Travel Team 🤩

Family trip in Rome and Florence
Italy | Aug 6 - Aug 19, 2026

Jason
Jason C.
San Carlos, CA | Reviewed on Aug 23, 2026
We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and... Read more

We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and exciting stories, providing lots of historical, cultural and personal snippets that were delightful, making the tour continuously interesting. I thought the choice of the time of the tours were mostly right (early morning), although we had to make a request to shift one tour to an earlier time to avoid the hot afternoon. We had a great transfer to the airport in Florence, but wished that the one from the airport in Rome was a bit more personable (and on-time).

Everything went smoothly - all organized accommodation, transfers, and activities happened on time without a hitch. Overall, a wonderful adventure that hit the right spot for the family.

Hotel Reviews
Hotel Pendini
Florence

Really central location, right next to one of the main squares in the city, allowing us to walk everywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel
Rome

Location was really central. Loved the breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 28, 2026
Jason, it was so wonderful helping you build a fun adventure in Italy for your family! Thank you so much for taking the time to share such a thoughtful review! I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the... Read more

Jason, it was so wonderful helping you build a fun adventure in Italy for your family!

Thank you so much for taking the time to share such a thoughtful review!

I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the kids! And I’m glad Giovanni made such a memorable impression; guides like him can really bring places like the Colosseum and Roman Forum to life! I personally had a former professor and it doesn't sound like as much fun as you had, but I was also stuck in the afternoon heat LOL!

I also appreciate you sharing the constructive feedback regarding the tour timing and airport transfer in Rome. I’m always grateful for those details - we will use them to improve the experience for future travelers by collaborating on a solution with that partner.

Thank you again for trusting me with your trip, and I hope Italy won’t be your last family adventure with kimkim!

Best regards,
Alex

An Unforgettable Family Vacation to Italy — Thanks to Melanie R.!
Italy | Jun 16 - Jun 24, 2026

Stan
Stan Y.
Los Angeles, CA | Reviewed on Aug 21, 2026
We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie... Read more

We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie absolutely delivered.

Throughout the planning process, Melanie communicated with me regularly to make sure every detail was right. She took care of virtually everything—hotels, private drivers, exceptional tour guides, activities, restaurant recommendations, transportation, and all the logistics in between. What really stood out was how thoughtfully everything was selected. This never felt like a generic itinerary; it felt like a trip designed specifically for our family.

Our vacation began in Venice, where Melanie arranged a wonderful walking tour followed by a gondola ride through the canals. Our guide, Giovanni, was amazing. Both of our children absolutely adored him, and he became one of the most memorable parts of the entire vacation for them. We explored this beautiful city, experienced Venice from the canals, and enjoyed some incredible local food. It was a fantastic start to our trip.

From Venice, we traveled to Naples, which had been on my bucket list for a long time. Some of our favorite experiences of the entire vacation happened during this part of the trip.

One of the highlights was visiting a local farm near Sorrento, where our family participated in a mozzarella-making class. The owners of the farm then prepared an incredible farm-to-table lunch for us using local ingredients. Sitting together as a family, enjoying an amazing homemade meal while overlooking the farm, was one of those special experiences that we will remember for years.

We also did a local pizza and gelato-making class, which was another huge hit with the entire family. Not only was it a lot of fun, but we ended up having the best pizza of our entire trip—and the gelato was amazing too! We also visited Mount Vesuvius and the ruins of Pompeii, giving our children the opportunity to experience history firsthand in a way that was exciting and memorable.

We finished our vacation in Rome, where Melanie continued to strike the perfect balance between history and experiences that our children would enjoy. We had a private tour of the Colosseum, followed by a gladiator school experience that the kids absolutely loved. We also visited the Vatican and Sistine Chapel with another excellent private guide who made the experience both interesting and enjoyable for our family.

I wish I had the names of every guide and driver we had along the way so I could recognize each of them personally. Without exception, our guides and drivers were amazing. They were professional, knowledgeable, personable, and wonderful with our children. That consistency throughout a multi-city trip says a lot about Melanie and the quality of the people and vendors she works with. She made sure we were in excellent hands everywhere we went.

Just as importantly, Melanie’s service didn’t stop once our vacation began. She stayed in touch with us throughout the trip to make sure everything was going smoothly and that we were being well taken care of. Traveling internationally with children can be stressful, and having Melanie checking in and knowing she was there if we needed anything gave us tremendous peace of mind.

Looking back, what made this vacation so special was the combination of incredible destinations and experiences with how smoothly everything came together. Melanie handled the details and logistics so that we could simply enjoy Italy, spend time together, and make memories as a family.

I highly recommend Melanie R., especially to families traveling with children. She understands that a great family vacation needs to be enjoyable for the adults while also keeping the children engaged and excited, and she did an exceptional job creating that balance for us.

This was truly an amazing family vacation, and Melanie deserves so much of the credit for making it happen. We are already looking forward to working with her again to plan our next vacation to this region.

Thank you, Melanie, for taking such wonderful care of our family and for giving us a vacation we will remember for a lifetime!

Hotel Review
Palazzo Nainer
Roma

Wonderful Stay at Palazzo Nainer – Excellent Service and Location We had a wonderful stay at Palazzo Nainer during our family vacation in Italy and would highly recommend this hotel. The service was excellent throughout our stay. The staff was friendly, welcoming, attentive, and made us feel very well taken care of. The hotel itself was extremely clean and well maintained, which made our stay very comfortable. One of the highlights was the breakfast. The quality and taste of the food were excellent, with a great selection each morning, and the service was equally impressive. It was a wonderful way to start each day before heading out to explore Rome. The location was also ideal. We found it very convenient for sightseeing, dining, and experiencing the city, while still providing a comfortable place to return to after a full day of activities. Overall, we had an excellent experience at Palazzo Nainer. Between the outstanding service, cleanliness, delicious breakfast, and fantastic location, it was a great choice for our family’s stay in Rome. We would absolutely stay here again and highly recommend Palazzo Nainer to anyone visiting Rome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Colosseum tour and Gladiator experience
Private Colosseum tour and Gladiator experience
Rome

The Perfect Rome Experience for a Family with Kids! Our private Colosseum tour followed by Gladiator School was one of the most fun and memorable experiences of our family vacation in Italy. If you are visiting Rome with children, we highly recommend combining these two activities! Our Colosseum tour was excellent. Having a knowledgeable private guide made a huge difference, especially while traveling with kids. Our guide brought the history of the Colosseum and ancient Rome to life and helped us understand what it would have been like during the time of the gladiators. Seeing such an iconic historical site in person was incredible for our entire family. Following the Colosseum with Gladiator School was the perfect choice. After learning about gladiators and seeing where they actually fought, our kids had the opportunity to experience a little of that history themselves. They had an absolute blast! It was fun, interactive, and a great change of pace after sightseeing. What we loved most was how well the two experiences complemented each other. The Colosseum tour gave our children the history and context, while Gladiator School turned what they had just learned into a hands-on experience they could participate in and enjoy. For families traveling to Rome with children, this is a fantastic combination. It was educational without feeling like a history lesson, active and entertaining for the kids, and equally enjoyable for the adults. One of our favorite family experiences in Rome and a wonderful way to make ancient Roman history come alive for our children!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Family Vatican & Sistine Chapel Visit
Private Family Vatican & Sistine Chapel Visit
Rome

An Amazing Vatican and Sistine Chapel Experience with an Excellent Guide Our visit to the Vatican and Sistine Chapel was one of the highlights of our time in Rome and a truly memorable experience for our entire family. Our private guide was excellent—extremely knowledgeable, professional, personable, and engaging. There is so much history, art, and significance throughout the Vatican that it could easily feel overwhelming, but our guide did a wonderful job explaining everything in a way that was interesting and easy to understand. We were traveling with children, and we especially appreciated the guide's ability to keep the experience enjoyable and engaging for the whole family. Seeing the Vatican's incredible art, architecture, and history in person was remarkable, and entering the Sistine Chapel was an unforgettable experience. Having such a knowledgeable guide added so much context to what we were seeing and allowed us to appreciate the experience on a much deeper level. We highly recommend this tour, particularly for families visiting Rome. Having an excellent private guide made a tremendous difference and turned what could have simply been a sightseeing visit into a meaningful and memorable experience. A must-do while in Rome and an experience our family will remember for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Mozzarella tour and tasting
Mozzarella tour and tasting
Italy

An Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. We visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & stop for lunch
The Ruins of Pompeii & stop for lunch
Italy

An Incredible Day at Pompeii and an Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. Our visit to Pompeii was fascinating. Walking through the ancient ruins and seeing firsthand how people lived nearly 2,000 years ago was an incredible experience for both the adults and our children. It brought history to life in a way that simply cannot be experienced through books or pictures. After Pompeii, we visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Neapolitan Pizza Making Experience
Neapolitan Pizza Making Experience
Naples

One of Our Favorite Experiences in Naples — And the Best Pizza of Our Trip! Our pizza and gelato-making experience in Naples was one of the highlights of our entire family vacation in Italy. We were traveling with our children, and this was the perfect activity for the whole family—fun, interactive, educational, and, most importantly, absolutely delicious! The pizza-making experience was fantastic. We learned how to prepare authentic Neapolitan pizza and had a great time making our own pizzas from scratch. The experience was very hands-on, and the instructors made it enjoyable and engaging for both the adults and the kids. And the finished product was incredible! We ate a lot of pizza during our trip through Italy, but the pizza we made here was our favorite pizza of the entire vacation. There is something especially memorable about sitting down together and enjoying a delicious Neapolitan pizza that you just made yourself. The gelato-making experience was just as much fun. The kids especially enjoyed learning how gelato is made, and of course, getting to enjoy the finished product afterward was even better. The gelato was absolutely delicious! What we loved most was that this wasn't simply a meal—it was an experience our family could enjoy together. Our children were actively involved, everyone had fun, and we came away with a wonderful memory of our time in Naples. If you're visiting Naples, especially with children, we highly recommend this pizza and gelato-making experience. It was fun for the entire family, the food was amazing, and it gave us a chance to experience an important part of Neapolitan culture in a hands-on and memorable way. Definitely one of our favorite activities of the entire trip—and we are still talking about that pizza!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Venice Walking and Gondola Tour
Private Venice Walking and Gondola Tour
Venice

An Unforgettable Introduction to Venice with Giovanni! Our private walking tour and gondola ride with Giovanni was one of the highlights of our family vacation in Italy and the perfect way to experience Venice for the first time. Giovanni was absolutely fantastic. He was extremely knowledgeable about Venice, its history, culture, and local life, but what made the experience truly special was his personality and the way he connected with our entire family. We were traveling with two children, and both of our kids absolutely adored him. He kept them interested and entertained throughout the tour, and they were still talking about Giovanni afterward. He became one of the most memorable people they met during our entire trip to Italy! The walking portion of the tour gave us a wonderful introduction to Venice and helped us appreciate the city beyond simply seeing the major sights. Having a private guide made the experience much more personal and enjoyable, especially as a family with children. Following the walking tour with a gondola ride through the canals was the perfect way to finish the experience. Seeing Venice from the water after exploring it on foot gave us two completely different perspectives of this beautiful and unique city. Giovanni helped make our first experience in Venice truly special. He was knowledgeable, personable, engaging, and wonderful with our children—the kind of guide who can turn a great tour into a lasting family memory.

Quality of Experience
Guides, Drivers and Staff
Giovanni is the best. Highly recommend him. Our kids loved him! We all did.
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 25, 2026
Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important...
Read more

Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important factor to consider. Well from your lovely review and from the photos and our messages during your trip I can say mission accomplished ''the kids were not bored on this trip!''!!

Thanks again Stan and family, I can't wait for your next trip to Italy!

Melanie

Marianna took our visions for our dream Itali...
Italy | Jul 26 - Aug 10, 2026

Heather
Heather K.
Minneapolis, MN | Reviewed on Aug 17, 2026
Marianna took our visions for our dream Italian vacation and made them a reality. No detail was left out. Everything she promised, came through. I would highly recommend KimKim and Marianna! We are already looking at booking another vacation and Marianna will be the first person I reach out to!
Thank you for making our 35th Anniversary vacation become a reality!
Read more

Marianna took our visions for our dream Italian vacation and made them a reality. No detail was left out. Everything she promised, came through. I would highly recommend KimKim and Marianna! We are already looking at booking another vacation and Marianna will be the first person I reach out to!
Thank you for making our 35th Anniversary vacation become a reality!

Hotel Reviews
Hotel Dei Dragomanni
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel The Square Milano Duomo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH La Spezia
La Spezia

Amazing! I only wish there was a pool!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dei Mellini
Rome
Grand Hotel De La Ville
Sorrento

Rooms were clean and very nice. We wished the pool was open a bit later. Otherwise, I would stay here again. Staff was very friendly!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Basic Rome Tour with Pizza and Gelato by Electric Golf Cart
Basic Rome Tour with Pizza and Gelato by Electric Golf Cart
Rome

The golf cart tour is a must. I do wish we would have had more time to spend at the Colosseum .

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum, Sistine Chapel & St. Peter's Basilica
Vatican Museum, Sistine Chapel & St. Peter's Basilica
Rome

This was amazing even though there were quite few people visiting that day and Rome was in record high temperatures.

Quality of Experience
Guides, Drivers and Staff
Transport
Essential Tour Of Venice
Essential Tour Of Venice
Venice

Our tour was for St Marks Basilica and the Doge's Palace and we were only able to do the Palace. That was very disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Bernina Express From Milan
Full Day Bernina Express From Milan
Milan

This was unbelievable! A must do! We are planning a trip to Switzerland to see more.

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Como & Bellagio Day Tour From Milan
Lake Como & Bellagio Day Tour From Milan
Milan

Top 3 experiences. Our Guide, Renzo was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy

Top 3 experiences of the trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tour Τo Positano, Amalfi & Ravello From Sorrento
Full Day Tour Τo Positano, Amalfi & Ravello From Sorrento
Italy

I wish we would have done the boat tour. We felt a bit rushed during this tour. Our guide was friendly and the area was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marianna Loupou

Leslie and KimKim: Exceptional, Responsive, Professionals!
Italy | Aug 3 - Aug 13, 2026

D
deborah b.
Boston, MA | Reviewed on Aug 16, 2026
Our trip was planned flawlessly by Leslie at KimKim! Can’t say enough how incredible the trip was and how every place, guide, and tour were wonderful - - - even in 100 degree heat! Venice:
Our guide Sara was so warm, informative and loved her City. We learned so much about the history, saw the basilica, and went on a gondola ride. So lovely. Our hotel was fabulous and we made friends with the staff.
Florence:
Our guide Marco was charming and knowledgeable. We did some wine...
Read more

Our trip was planned flawlessly by Leslie at KimKim! Can’t say enough how incredible the trip was and how every place, guide, and tour were wonderful - - - even in 100 degree heat!

Venice:
Our guide Sara was so warm, informative and loved her City. We learned so much about the history, saw the basilica, and went on a gondola ride. So lovely. Our hotel was fabulous and we made friends with the staff.

Florence:
Our guide Marco was charming and knowledgeable. We did some wine tasting, visited sites and were again spoiled at our hotel.

Rome:
Once again our guide and hotel were memorable. Our guide did her best to help us be more comfortable in the extreme heat, while we learned about our host city. We visited the Collisium and the Vatican; both left us speechless in their beauty.

Amalfi Coast:
We had a full day boat ride. The Captain and Marta were the perfect hosts who love their professions! We were shown the Blue Grotto, Mt Vesuvius, Capri, and the Sorrento coastline. We swam in the sapphire blue water, had a delicious Italian lunch and learned about the locations history. Our hotel was on the water and we got to relax a couple days and even got to see the Solar Eclipse!

I’m really not able to do the trip enough justice. Every guide, tour, ride, etc. was on time and high quality. Each hotel had a great location and was 4 - 5 stars. The memories my kids, grandkids and friend made together will last a lifetime. Can’t thank Leslie enough for her careful planning, availability, and kindness.

Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Aug 19, 2026
Thank you so much for this incredibly thoughtful review. Reading your words truly means more to me than I can say. Knowing that the journey came together in a way that allowed you, your children, grandchildren, and friend to simply enjoy being together and create memories that will stay with you for years is exactly what we hope for when we design a trip like this. I’m especially happy to hear that you felt so well cared for throughout your travels. Behind every itinerary is a wonderful... Read more

Thank you so much for this incredibly thoughtful review. Reading your words truly means more to me than I can say.

Knowing that the journey came together in a way that allowed you, your children, grandchildren, and friend to simply enjoy being together and create memories that will stay with you for years is exactly what we hope for when we design a trip like this.

I’m especially happy to hear that you felt so well cared for throughout your travels. Behind every itinerary is a wonderful team of guides, drivers, local partners, and hotel staff, and I know they will all be so touched to hear how much you appreciated their warmth, professionalism, and passion — even while navigating that incredible Italian summer heat!

It was genuinely a pleasure for me to plan this journey with you and to be there along the way. Thank you for trusting me with such a special family experience and for taking the time to share these beautiful words.

From me and the entire team here in Italy, thank you. We loved having you here, and we hope these memories bring smiles to your family for a very long time.

A big hug from Italy,

Leslie & the Storywalking Team

We took a 30-day trip to Italy in May. Starti...
Italy | May 15 - Jun 13, 2026

Nicholle
Nicholle G.
Flagami, FL | Reviewed on Aug 15, 2026
We took a 30-day trip to Italy in May. Starting in Venice and ending in Catania. From the initial planning - more than 6 months in advance I knew we were in good hands with Marina. For one week, my husband and son traveled with us, but the remainder of the trip it was just me and our 3 girls. It was important to me that things were as seamless/safe as possible and I hoped to not stress about our exchanges/transfers/reservations. It was worth every penny having Marina and her team take care of... Read more

We took a 30-day trip to Italy in May. Starting in Venice and ending in Catania. From the initial planning - more than 6 months in advance I knew we were in good hands with Marina. For one week, my husband and son traveled with us, but the remainder of the trip it was just me and our 3 girls. It was important to me that things were as seamless/safe as possible and I hoped to not stress about our exchanges/transfers/reservations. It was worth every penny having Marina and her team take care of us. I never felt alone - we had a couple hiccups and I just reached out to the team and they helped us or handled things for us.

We wanted the trip to focus on history and special outings for us and not just seeing crowded tourist sights. Marina really listened to what we wanted and suggested several things I would never have known about. The hotels were all lovely - amazing locations and exceeded our expectations. The app and daily notes and recommendations came in handy too.

There were several times the travel team arranged for little extras for our family - like a delicious birthday cake delivered to our hotel for our daughter’s 21st birthday.

Truly an experience we will remember forever.

Our favorites:
Capri and our private guide was worth the splurge!!
My favorite - the hotel in Agrigento and the location and apartment in Florence and the team being available to help when fun travel things come up - like train strikes.
Husband - wind surfing on Lake Garda and Venice
18 year old daughter - visiting churches in Venice
13 year old daughter- the food. All of the food and wind surfing
21 year old daughter - hiking around Lake Garda and the Agrigento hotel
23 years old son - Lake Garda and wandering around Venice

Thank you so much for all the attention and planning that went into our trip

Hotel Reviews
Habitat Boutique Hotel
Catania

Despite the construction on the street in front of the hotel - this hotel exceeded all of our expectations. The staff was wonderful and had the best recommendations. We loved our rooms too.

Authenticity & Character
Very unique hotel. Loved
Location
Great location for walking and felt so safe walking around late. We had a lot of fun in this area.
Staff
Everyone. Sooooo helpful and friendly.
Cleanliness & Comfort
So comfortable. We were at the end of a 30 day trip and felt at home
Hotel baglio della Luna
Valle dei Templi, Agrigento

The best stay of our trip. It felt like we were in our own little luxury villa. The staff went above and beyond. Dinner outdoors over looking the Valley of the Temples - we ate here every night. So special. At this point in our trip we needed to rest and recharge - it was perfect. Excellent recommendations from the staff. Only a small number of rooms so it felt like it was just the 4 sometimes

Authenticity & Character
The gardens - beautiful. So many places to sit, read, have a glass of wine
Location
This location - a little bit of heaven
Staff
Charming. Helpful. Kind. Everyone - from breakfast and check in to drinks in the bar and the staff who kept our rooms tidy
Cleanliness & Comfort
Attention to details - just lovely.
Hotel Politeama
Palermo
Authenticity & Character
Location
Thankful for Valet!
Staff
Helpful and calming. I was a bit anxious from driving - but they were very welcoming
Cleanliness & Comfort
Small rooms, but comfortable!
Palazzo Caracciolo Napoli - MGallery
Naples

Just a lovely and beautiful hotel. Wonderful staff. Very helpful and great with recommendations - we chose to walk from the train station and that was not a wise decision. (Our travel agent suggested a private transfer - and we should have listened).

Authenticity & Character
It feels very special. Unique. The rooms were large and very nice.
Authenticity & Character
It feels very special. Unique. The rooms were large and very nice.
Location
You just have to be more aware of your surroundings and not go exploring in part of the area across from the hotel. Once the hotel gave us suggestions - we were fine!! And the taxi service they suggested was perfect
Location
You just have to be more aware of your surroundings and not go exploring in part of the area across from the hotel. Once the hotel gave us suggestions - we were fine!! And the taxi service they suggested was perfect
Staff
Very nice - great recommendations
Staff
Cleanliness & Comfort
Beds were very comfortable. Rooms were quiet. So nice.
Cleanliness & Comfort
Beds were very comfortable. Rooms were quiet. So nice.
Hotel della Torre Argentina
Rome

The rooms and breakfast were lovely. The location was great for all we wanted to do.

Authenticity & Character
Location
The location was great - the bus stops right in front of the doors and that makes it difficult to get in and out sometimes.
Staff
The front desk staff were not as warm as all of the other places we stayed. The breakfast staff was lovely.
Cleanliness & Comfort
Nice rooms - we enjoyed and slept well
Del Guanto Apartment by Mamo Florence
Florence

We loved this apartment. The location was perfect for all the things we wanted to do and see. The rooftop patio was lovely.

Authenticity & Character
Location
Cleanliness & Comfort
The couch seemed to be missing pillows.
Hotel Lago di Garda Torbole
Torbole sul Garda

Hotel location is amazing. Breakfast delicious. The rooms needed refreshing - linens thin and the sheets had holes. Walls needed painting. Mold in shower - the hotel did fix this as soon as our travel agent let them know.

Authenticity & Character
The rooms felt very basic and cheap.
Authenticity & Character
The rooms felt very basic and cheap.
Location
Gorgeous. Gorgeous location.
Location
Gorgeous. Gorgeous location.
Staff
We let the front desk know we had a package coming and it was important - they refused delivery of it. It had $37 due upon receipt - we were not aware at the time. The hotel did not contact us while we were out on a hike. We had to get a private car to go pick up the package. We missed one of our planned activities and had to pay $150 for the private car. It was more the time we lost as a family together that bothered us. And that the hotel didn’t try to fix it. It was only $37 - we had 3 rooms for 4 nights. They were nice - just wish they had contacted us or paid for the package - which they had our credit card information- they could have handled it differently
Staff
We let the front desk know we had a package coming and it was important - they refused delivery of it. It had $37 due upon receipt - we were not aware at the time. The hotel did not contact us while we were out on a hike. We had to get a private car to go pick up the package. We missed one of our planned activities and had to pay $150 for the private car. It was more the time we lost as a family together that bothered us. And that the hotel didn’t try to fix it. It was only $37 - we had 3 rooms for 4 nights. They were nice - just wish they had contacted us or paid for the package - which they had our credit card information- they could have handled it differently
Cleanliness & Comfort
There was mold in our shower - the hotel did paint over it as soon as notified. The sheets were very thin and had multiple holes in them. The walls throughout the lodging part of the hotel were scratched and needed repair. It was clean - just seemed that no upkeep was happening once you got upstairs to the rooms.
Cleanliness & Comfort
There was mold in our shower - the hotel did paint over it as soon as notified. The sheets were very thin and had multiple holes in them. The walls throughout the lodging part of the hotel were scratched and needed repair. It was clean - just seemed that no upkeep was happening once you got upstairs to the rooms.
Hotel Olimpia
Venice

The staff was so lovely. The rooms were beautiful. We loved the location - not in the busy area and gave us a chance to wander. Breakfast was delicious.

Authenticity & Character
So cute. Unique.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Mt Etna:  Volcano Hike & Lava Cave
Explore Mt Etna: Volcano Hike & Lava Cave
Catania

Salvatore was an amazing tour guide! We had an excellent day. Mt Etna was wonderful. The wine tasting was ok.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Salvatore - so kind, interacted with everyone. Excellent information
Guides, Drivers and Staff
Salvatore - so kind, interacted with everyone. Excellent information
Transport
Transport
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy

Our guide, Lucia, was the best. The day started out with a major glitch, but Lucia calmed us all down and set the perfect tone for the day. It was the best having our own guide - it was special. She asked us what was our goal - I said to see Capri but not with all the crowds - she delivered ! We felt like we hit everything. The cloud covered mountain top and chair lift was soooo cool. Her food recommendations were perfect We loved the knowledge and the history she shared with us. Perfect day. So nice to have the whole day handled - no checking ferry schedules/buying tickets/choosing where to eat. Wonderful

Quality of Experience
100% worth every penny. Lucia made it special. So nice to have everything taken care of
Guides, Drivers and Staff
Our driver was prompt - so nice to have it all arranged.
Transport
A Day Among Roman Castles & Medieval Hilltop Villages
A Day Among Roman Castles & Medieval Hilltop Villages
Rome

Very cool to get out of the hustle and bustle of Rome. LOVED the wine tasting - we were the only ones there and the staff was incredible. We met the owners at the winery. The papal palace and grounds were very cool to see and the little town outside was lovely. We stopped for lunch on the way back to Rome. Great.

Quality of Experience
Guides, Drivers and Staff
We would have loved to hear a bit more about the history of things while he was driving but it was still great.
Transport
Discover the Vatican: From the Museums to the Sistine Chapel
Discover the Vatican: From the Museums to the Sistine Chapel
Italy

This felt very rushed. And not a lot of information. She was very nice. It felt more like she was helping us short cut getting through. Unfortunately, we were there on a very busy day - not the guides fault.

Quality of Experience
Guides, Drivers and Staff
Very nice.
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Aug 17, 2026
Hi Nicholle, Thank you so much for your wonderful review! It was a pleasure helping you plan such a special family journey through Italy. I am delighted to hear that you felt well taken care of and enjoyed the unique experiences, hotels, and little surprises along the way. It’s wonderful to hear how much everyone enjoyed different parts of the trip, from Capri and Lake Garda to Venice, Agrigento, the food, and all those special family moments. And that birthday cake for your daughter’s 21st... Read more

Hi Nicholle, Thank you so much for your wonderful review! It was a pleasure helping you plan such a special family journey through Italy. I am delighted to hear that you felt well taken care of and enjoyed the unique experiences, hotels, and little surprises along the way.

It’s wonderful to hear how much everyone enjoyed different parts of the trip, from Capri and Lake Garda to Venice, Agrigento, the food, and all those special family moments. And that birthday cake for your daughter’s 21st birthday was such a lovely detail to be part of!

I am so happy this became a trip you’ll remember forever, and I hope to welcome you back to Italy again soon! 🤩🤗 Warmest regards, Marina

From Milan to Trieste
Italy | Jul 23 - Aug 4, 2026

Debra
Debra B.
Canada | Reviewed on Aug 11, 2026
This was our second trip to Italy with kimkim. Our local specialist Leslie took our requests and planned our accommodations, tours, and transfers to suit us perfectly. Our tours of the Duomo and the Last Supper with local guides from Liv Tours were wonderful. Our group tour of the villa on Isola del Garda was a nice way to spend a day on the lake. We loved exploring the sights and streets of Verona. Our last stop in Trieste was memorable as it is an Italian city like no other. We were... Read more

This was our second trip to Italy with kimkim. Our local specialist Leslie took our requests and planned our accommodations, tours, and transfers to suit us perfectly. Our tours of the Duomo and the Last Supper with local guides from Liv Tours were wonderful. Our group tour of the villa on Isola del Garda was a nice way to spend a day on the lake. We loved exploring the sights and streets of Verona. Our last stop in Trieste was memorable as it is an Italian city like no other. We were impressed with the architecture, sea views, restaurants and the vibe of the city. Lastly, our tour with a winemaker in Colli Orientali del Friuli was the perfect way to end our trip.

Hotel Reviews
Boutique Hotel Albero Nascosto
Trieste

Loved location, comfort of the room and the friendly, helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Indigo Verona - Grand Hotel Des Arts
Verona
Authenticity & Character
Location
Just outside of historic centre.
Staff
Cleanliness & Comfort
Mattress was very comfortable. Shower stall is a little tight.
Hotel Europa
Desenzano del Garda

Great location and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean, but mattress is thin. Hallways are not air conditioned.
Hotel Milu Milano
Milano
Authenticity & Character
Location
Close to subway and shopping
Staff
Cleanliness & Comfort
Activity Reviews
Wine Tasting - A Taste of Friuli’s Hill Country
Wine Tasting - A Taste of Friuli’s Hill Country
Trieste

An in depth tour with the winemaker. Great wine and food.

Quality of Experience
Food
Guides, Drivers and Staff
A Guided Visit to the Isola del Garda (Garda Island
A Guided Visit to the Isola del Garda (Garda Island
Sirmione
Quality of Experience
Guides, Drivers and Staff
Transport
Express Milan Duomo Tour with Terrace Access
Express Milan Duomo Tour with Terrace Access
Italy

Great guide and perfect length.

Quality of Experience
Guides, Drivers and Staff
Express Milan Last Supper Tour
Express Milan Last Supper Tour
Milan

Perfect length to learn about the painting.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Aug 13, 2026
Dear Debra, Thank you so much for sharing such a lovely review! It was truly a pleasure helping you plan your second journey to Italy with kimkim and creating an itinerary that reflected the experiences and pace you were looking for. I’m delighted that so many different moments became special memories — from the Duomo and Last Supper in Milan to your time on Lake Garda, exploring beautiful Verona, and discovering the very unique character of Trieste. And I’m especially happy that the wine... Read more

Dear Debra,

Thank you so much for sharing such a lovely review! It was truly a pleasure helping you plan your second journey to Italy with kimkim and creating an itinerary that reflected the experiences and pace you were looking for.

I’m delighted that so many different moments became special memories — from the Duomo and Last Supper in Milan to your time on Lake Garda, exploring beautiful Verona, and discovering the very unique character of Trieste. And I’m especially happy that the wine experience in the Colli Orientali del Friuli was such a wonderful way to bring your journey to a close.

Thank you again for trusting us with your travels. It was a pleasure working with you, and I hope we’ll have the opportunity to welcome you back to Italy for another adventure in the future!

Warmly,
Leslie

The flexibility in planning & trusting the specialist
Italy | Jul 30 - Aug 8, 2026

Jan
Jan W.
Ashburn, VA | Reviewed on Aug 11, 2026
The trip was well planned from beginning to end. Leslie did an amazing job with selecting hotels that were novel and also in walking distance to the town centers. We were concerned because of the record heat wave but we should have trusted in the team all the hotels had a good temperature. They either had AC or they were high in altitude and it was cooler or, in one case, the hotel was specifically designed to maintain a low room temperature despite lacking an AC. Drivers came on... Read more

The trip was well planned from beginning to end. Leslie did an amazing job with selecting hotels that were novel and also in walking distance to the town centers.

We were concerned because of the record heat wave but we should have trusted in the team all the hotels had a good temperature. They either had AC or they were high in altitude and it was cooler or, in one case, the hotel was specifically designed to maintain a low room temperature despite lacking an AC.

Drivers came on time, hotels were unique, the tours were educational. The whole trip just worked like a well oiled machine.

Highly recommend this company, especially if you want to design your own trip.

Hotel Review
La Briosa
Bolzano

Just amazing and unique hotel. The system of keeping the hotel cool without AC was eye opening. Super friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Aug 13, 2026
Dear Jan, Thank you so much for this wonderful review! It truly means a lot to me. It was such a pleasure designing this journey for you, and I'm especially happy to hear that the hotel choices, logistics, drivers, and experiences all came together so smoothly. I know the unusual summer heat was a concern before your departure, so I'm particularly glad that you were comfortable throughout the trip! Creating a journey that feels personal to each traveler while making sure everything works... Read more

Dear Jan,

Thank you so much for this wonderful review! It truly means a lot to me.

It was such a pleasure designing this journey for you, and I'm especially happy to hear that the hotel choices, logistics, drivers, and experiences all came together so smoothly. I know the unusual summer heat was a concern before your departure, so I'm particularly glad that you were comfortable throughout the trip!

Creating a journey that feels personal to each traveler while making sure everything works seamlessly behind the scenes is exactly what we strive for, and hearing you describe it as a “well-oiled machine” makes our entire team very happy.

Thank you again for trusting me and Storywalking with your adventure. I hope we’ll have the pleasure of planning another wonderful journey for you in the future!

Warmly,
Leslie

Perfect planning and execution, Italy with our teenage grandson!
Italy | Jul 21 - Jul 30, 2026

Ronald
Ronald F.
Jeffersonville, IN | Reviewed on Aug 04, 2026
Perfect planning and execution! Melanie helped us plan, organize and set up a perfect tour of Rome, Naples and Venice with our 16 yr old grandson. She took over with a short timeframe because I started with a trip planner that was not getting the job done. We needed to insure our teenage grandson had a memorable experience. Melanie took charge and the service we received was exceptional. Once on the ground, Giovanni joined our group to insure each day was perfectly executed. We... Read more

Perfect planning and execution! Melanie helped us plan, organize and set up a perfect tour of Rome, Naples and Venice with our 16 yr old grandson. She took over with a short timeframe because I started with a trip planner that was not getting the job done. We needed to insure our teenage grandson had a memorable experience. Melanie took charge and the service we received was exceptional. Once on the ground, Giovanni joined our group to insure each day was perfectly executed. We communicated frequently. I cannot say enough about KimKim, Italy Charm, Melanie and Giovanni. We will definitely use again and we highly recommend their services. Thanks for giving us an awesome trip! Ron, Hulyn and Tanner Farr

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 05, 2026
Hi Ron, Hulyn and Tanner,
thank you so much for trusting me with your speciall holiday. In your initial email I could tell you weren't happy with the planner you were dealing with, so it was even more of an honour for me when you decided to leave them and book with me. I always say I'm not a seller, my job is not to sell. you the most expensive trip, my job is to listen and create the tripe exactly how you would want it, and we did just that!
Thanks again for booking with us, you were... Read more

Hi Ron, Hulyn and Tanner,
thank you so much for trusting me with your speciall holiday. In your initial email I could tell you weren't happy with the planner you were dealing with, so it was even more of an honour for me when you decided to leave them and book with me. I always say I'm not a seller, my job is not to sell. you the most expensive trip, my job is to listen and create the tripe exactly how you would want it, and we did just that!

Thanks again for booking with us, you were definitely one of our top 10 guests so far this year, it was really a pleasure and I speak for Giovanna and the rest of the team at ItalyCharme too who helped make it all happen.

Grazie,
Melanie

Unforgettable family vacation
Italy | Jul 24 - Aug 2, 2026

Courtney
Courtney D.
Winona, MN, USA | Reviewed on Aug 04, 2026
I was a little bit hesitant on using a travel planner as I normally do this all on my own. However, being from the United States and not being familiar with Italy at all, it was a little intimidating to plan. I found Kimkim with an online search and amazing reviews and never looked back. From the start of the planning process to the entire trip, I was extremely impressed. Our itinerary was perfect and so were all of our tours, transfers and hotels. Rome, Tuscany and Sorrento gave our family a... Read more

I was a little bit hesitant on using a travel planner as I normally do this all on my own. However, being from the United States and not being familiar with Italy at all, it was a little intimidating to plan. I found Kimkim with an online search and amazing reviews and never looked back. From the start of the planning process to the entire trip, I was extremely impressed. Our itinerary was perfect and so were all of our tours, transfers and hotels. Rome, Tuscany and Sorrento gave our family a wonderful taste of Italy. The app was very easy to use with all of our train tickets and excursions listed right on it. The private excursions she booked were perfect and geared towards the ages of my teenage children. This memories we created on this trip were priceless! I’m already booking another trip through KimKim!

Activity Reviews
Guided Walking Tour of Florence
Guided Walking Tour of Florence
Florence

Our tour guide was amazing!!! We loved her and learned so much about Florence on this tour! Would highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
After Closure Tour of the Vatican Museum & Sistine Chapel
After Closure Tour of the Vatican Museum & Sistine Chapel
Rome

Good tour overall but boring if you aren’t into art and statues. We were expecting more of a tour of the Vatican grounds and less of the museum. My teenage kids definitely were not fans of this one.

Capri & Costiera Sorrentina Boat Tour
Capri & Costiera Sorrentina Boat Tour
Italy

The boat tour was amazing but I could have completely skipping visiting the island of Capri. Very crowded and difficult to get around.

Exclusive Colosseum Tour for Kids
Exclusive Colosseum Tour for Kids
Rome

Our tour guide was amazing!!! She was so good with our kids ages 11 and 13 and made this tour one of our favorites!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Aug 29, 2026

Dear Courtney,
Thank you so much for sharing this wonderful feedback! It was a true pleasure helping you and your family discover Italy.

We are thrilled to hear that the itinerary, experiences, and services were the perfect fit for your family and that you created such special memories together. Helping travelers feel confident and enjoy a seamless, authentic Italian experience is exactly what we strive for.

Thank you again for trusting us with your journey, and we can’t wait to help you plan your next adventure!

Liked Kim Kim better before the digital days
Italy | Jul 14 - Jul 19, 2026

Tammy
Tammy S.
Omaha, NE | Reviewed on Aug 01, 2026
The process of planning and booking this trip was not as positive as the first trip my sister and I did with Kim Kim about 3-4 years ago. For one thing, the computer program did not ever unlink my sister from the trip she had Kim Kim plan to France in March/April 2026. Even MY receipts for payments for MY trip to Italy with my granddaughter were sent to her email! She was not associated with the trip to Italy in any way.
I am not a big fan of having to download everything digitally. I...
Read more

The process of planning and booking this trip was not as positive as the first trip my sister and I did with Kim Kim about 3-4 years ago. For one thing, the computer program did not ever unlink my sister from the trip she had Kim Kim plan to France in March/April 2026. Even MY receipts for payments for MY trip to Italy with my granddaughter were sent to her email! She was not associated with the trip to Italy in any way.
I am not a big fan of having to download everything digitally. I finally got the trip loaded on my phone, BUT my cellular provider evidently does not have good coverage in other countries. I could not get to the trip information on my phone unless I was in the hotel and had WIFI available. Thankfully my granddaughter's cellular coverage worked in Europe, so we used hers when we were away from the hotel.
Jessica was good to respond to the requests when planning, for example booking us a pizza tour rather than a winery tour. It might have been reassuring to be advised that our hotels were within walking distance of the tour meeting places in most instances. The heat this year in July made the walks more challenging, but most people in reasonably good shape would be able to do them. The hotel in Rome was very nice, the staff very accommodating, and the breakfast exceptional. The hotel in Naples was interesting, but when the driver dropped us off, we could not really see where the hotel was. There was a large wooden door (sometimes open for drive through, other times closed with just a walk-through door) with several signs on the right side. The name of the hotel was there among several other signs, on a sign about 20x20 inches square. A person had to punch in a code number to open it if it was not open to drive through. Then one went up a small and rather dingy elevator to a landing with a double wooden door that one used a plastic card to open, then one had a large metal key for one's room. The breakfast room and service were not nearly as nice as the hotel in Rome. The most positive thing it had going for it was it was right on the Dante Plaza where the Pizza tour met to begin.

Hotel Reviews
Rinuccini Relais Hotel
Naples

Hard to find at first - front door did NOT look like most hotel front doors. Getting in and out of hotel was complicated and a little tricky. Breakfast room and service were only average.

Authenticity & Character
The building certainly had character!
Location
Right on Dante Plaza
Staff
Young woman at the desk was very helpful, but no one was available overnight.
Cleanliness & Comfort
Once inside the upper floor and doors of the hotel, things were clean and the AC was nice and cool, but the area around the hotel seemed a little dingy and rough.
Albergo Del Senato
Rome

The rooms were clean and service very good. Breakfast was exceptional. Hotel location was close to a lot of the famous sites in the historic Rome area. Liked it very much.

Authenticity & Character
Location
Close enough to walk to a lot of the historic sites
Staff
Cleanliness & Comfort
Air conditioning worked well during the July heat wave.
Activity Reviews
Naples Pizza Tour
Naples Pizza Tour
Italy

Again, it was hot, even in the evening so it was not as pleasant as it could have been. Our guide was good, but she had to order so much food. My granddaughter and I could not possibly eat all of it, but she said she was supposed to. The sit-down restaurant was nice and welcome as it was cool. It is too bad that outdoor restaurants do not allow people to sit down briefly when there are empty seats in their area - at least for a little while. We had to "perch" on the side of a planter while our guide got our dessert. There were no park benches or other public places to sit in the area. We ended up taking it back to our hotel, but as we were leaving the country the next day, it mostly went to waste.

Quality of Experience
Guides, Drivers and Staff
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

It was hot and crowded. I was surprised that the museum did not have air conditioning that worked well. The guide pointed out some interesting things about the paintings and other contents of the museum that I had not thought about or noticed before. The Sistine Chapel was smaller than I was expecting. St. Peter's Basilica was large but also crowded. We did not see most of the lovely side chapels, however as we were finishing and our guide leaving us, a Mass was about to begin, and I was able to stay for it. Since there were no papal audiences during July, it was special to me to be able to attend a Mass in St. Peter's.

Quality of Experience
Guides, Drivers and Staff
Day Trip to Pompeii from Naples
Day Trip to Pompeii from Naples
Italy

We had a guide who seemed very attuned to what we would be interested in concerning the homes and daily lives of the unfortunate inhabitants of Pompeii and Herculaneum. I liked her approach to guiding us through the site.

Quality of Experience
Guides, Drivers and Staff
Transport
Mount Vesuvius Entrance Tickets
Mount Vesuvius Entrance Tickets
Italy

Jessica answered my questions about the park, but since we were first timers there, it might have been nice to know about the various paths that one could take to the crater rim and the places to get a drink at the top. Our driver took us by a cameo factory on the way there, and that was interesting, but there was a lot of sales pitches made as well as information given.

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

The tour was amazing. Our guide was OK but not as good as some I have had. The meeting place was a little confusing because of the two places (upper and lower) it could have been. The guide explained and showed us many things but did not "bring to life the fascinating history and architectural marvels of the structural, sharing stories of emperors, gladiators, and the roaring spectators". The heat may have had something to do with that I suppose.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Aug 18, 2026
Thank you for taking the time to share such detailed feedback. I’m sorry that the planning and booking experience did not feel as smooth as your previous trip with kimkim, especially regarding your sister’s account remaining linked and the payment receipts being sent to her email. These are technical aspects of the kimkim platform that I’m unable to manage directly, but I completely understand your frustration and will make sure your comments are shared with their support team.
I’m also sorry...
Read more

Thank you for taking the time to share such detailed feedback. I’m sorry that the planning and booking experience did not feel as smooth as your previous trip with kimkim, especially regarding your sister’s account remaining linked and the payment receipts being sent to her email. These are technical aspects of the kimkim platform that I’m unable to manage directly, but I completely understand your frustration and will make sure your comments are shared with their support team.
I’m also sorry that accessing the itinerary while traveling proved difficult. Although the trip information can be downloaded for offline use, I understand that this may not have been clear or convenient, particularly with limited cellular coverage abroad. Your feedback is a helpful reminder that providing a printable or offline copy, along with clearer instructions, can give travelers greater peace of mind.
I’m glad I was able to tailor the itinerary to your preferences, including arranging the pizza tour, and that you especially enjoyed the hotel in Rome. I also appreciate your comments about walking distances and the arrival experience at the Naples hotel. While its location near Piazza Dante was very convenient, clearer arrival instructions and information about the building entrance would certainly have made check-in easier.
It was a pleasure helping you plan this special trip with your granddaughter. Thank you again for highlighting both the positive aspects and the areas where the experience could be improved.

5-star experience! Professional, organized, reliable!
Italy | Jul 18 - Jul 25, 2026

Yana
Yana M.
Chicago, IL | Reviewed on Jul 26, 2026
This was our first experience booking a trip with Kimkim and the entire experience exceeded all expectations!! The planning process was smooth, easy, and with as much flexibility as we needed. I wanted to have a mix of things planned/organized for us, and I wanted to plan some things on our own. Anita was extremely flexible and accommodating. She made excellent recommendations for restaurants that were all INCREDIBLE! Not touristy, local, elegant decor and Michelin quality establishments.... Read more

This was our first experience booking a trip with Kimkim and the entire experience exceeded all expectations!! The planning process was smooth, easy, and with as much flexibility as we needed. I wanted to have a mix of things planned/organized for us, and I wanted to plan some things on our own. Anita was extremely flexible and accommodating. She made excellent recommendations for restaurants that were all INCREDIBLE! Not touristy, local, elegant decor and Michelin quality establishments. Anita planned our hotel and several tours in Rome, and everything worked like clockwork! All of the transportation/transfers that she planned for us were all professional drivers, prompt, spoke English, and were very helpful. We will book all future trips with Kimkim! Our highest compliments.

Hotel Review
Hotel Carnival Palace
Venice

Awesome hotel! In a quiet neighborhood, where locals live, yet lively in the evenings while walking back. Right on the canal. Restaurants nearby, lively atmosphere at night yet not loud at all. We had a family suite that was very spacious, modern decor, breakfast was excellent as well. The hotel is very clean, our room was perfect! The bar downstairs was really great too, with delicious cocktails and a nice sitting lounge for grabbing a drink before heading out for the evening. Would definitely stay here again.

Authenticity & Character
Felt local, yet modern,
Authenticity & Character
Felt local, yet modern,
Location
Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.
Location
Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.
Staff
friendly and easy check in experience and bar staff were friendly
Staff
friendly and easy check in experience and bar staff were friendly
Cleanliness & Comfort
Very clean! Beds were very comfortable.
Cleanliness & Comfort
Very clean! Beds were very comfortable
Activity Reviews
The Vatican Unveiled:  From  Vatican Museum to Sistine Chapel
The Vatican Unveiled: From Vatican Museum to Sistine Chapel
Rome

Seeing the Vatican with a private guide and a skip the line pass was very helpful. We opted for the 10a start time, not the 8a, and it was great! Yes it was crowded, but the skip the line pass helped a lot. Our guide didn’t read the room very well and provided so much information, that it was overwhelming and difficult to retain any. It was disappointing, she knew a lot, but didn’t know how to share her knowledge in a helpful way. We had a 12 and 14yo with us, who were just lost.

Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable. But missed the part about knowing your audience. With 2 kids in a private tour of 4, we hoped she would present information in a way that was possible to digest. She overwhelmed us.
Transport
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome

Our guide was great! Friendly, informative, and made the tour appropriate for our family with a 12 and 14yo.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jul 27, 2026
Hi Yana,
Thank you so much for taking the time to share your trip review. I'm really happy to hear that you and your family enjoyed your time in Italy. 🤩
I'm glad we were able to create the right balance of organized activities and free time. It's also great to know you enjoyed the restaurant recommendations and that everything, from the hotel and tours to the transfers, went just as we planned.
I would be glad to help you plan your next vacation, whether it's another part of Italy or...
Read more

Hi Yana,
Thank you so much for taking the time to share your trip review. I'm really happy to hear that you and your family enjoyed your time in Italy. 🤩
I'm glad we were able to create the right balance of organized activities and free time. It's also great to know you enjoyed the restaurant recommendations and that everything, from the hotel and tours to the transfers, went just as we planned.
I would be glad to help you plan your next vacation, whether it's another part of Italy or somewhere else like Spain, Portugal, or Morocco. Thank you again, and I wish you many more wonderful travels! Warm regards, Anita

Our first trip to Italy was PERFECT !!
Italy | Jul 7 - Jul 17, 2026

ANDREW
ANDREW S.
Miami, FL | Reviewed on Jul 26, 2026
I cannot express enough on how grateful we are to Giulia on planning our first trip to Italy. We gave her our budget for the trip and she turned it into a dream vacation for me an my family. There was no way I could have planned it better, especially being our first time there. EVERYTHING was taken care of. From rides to and from the airports, 5 different personal tours, train tickets, boat rides to islands, fantastic but not over priced hotels in perfect locations. When ever we had a... Read more

I cannot express enough on how grateful we are to Giulia on planning our first trip to Italy. We gave her our budget for the trip and she turned it into a dream vacation for me an my family. There was no way I could have planned it better, especially being our first time there. EVERYTHING was taken care of. From rides to and from the airports, 5 different personal tours, train tickets, boat rides to islands, fantastic but not over priced hotels in perfect locations. When ever we had a question, we were connected to her thru WhatsApp, and she or her partner answered right away. She made it so I can just relax and enjoy my trip. If you don't want the hassle of planning a large trip and having a logistical nightmare of doing it yourself, I HIGHLY recommend using KimKim. Not only will you have a spectacular vacation, but just knowing you have a friend you can immediately contact if you have issues, takes all the worries away so you can just relax and enjoy your trip. Thank you again Giulia for everything you did. You are very good at what you do. I still owe you a glass of wine.

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Jul 27, 2026
Dear Andrew,
Wow, what an extraordinary review! Thank you so much for your very kind words and for sharing these thoughts with me! I am really moved! 😊
I really couldn't be happier to hear that I managed to organise the trip you dreamt of...this is really the aim that drives my job! ❤️ So knowing that I managed to provide a trip and some life moments you will keep in your hearts for a long time...is really the best reward I could ever receive!
I hope you will keep all these good memories with...
Read more

Dear Andrew,
Wow, what an extraordinary review! Thank you so much for your very kind words and for sharing these thoughts with me! I am really moved! 😊
I really couldn't be happier to hear that I managed to organise the trip you dreamt of...this is really the aim that drives my job! ❤️ So knowing that I managed to provide a trip and some life moments you will keep in your hearts for a long time...is really the best reward I could ever receive!
I hope you will keep all these good memories with you for a long time! And if ever you wished to visit Italy again, you know you have a friend here! 😊
A big hug!
Giulia

Roman and Sorrento Holiday
Italy | Jun 30 - Jul 11, 2026

A
Ada L.
San Jose, CA | Reviewed on Jul 24, 2026

Our trip to Italy was made seamless with the guidance of Leslie and the KimKim team. They organized a detailed itinerary that fit the needs of our whole family including our teenagers. Each day was carefully curated with a balance of learning about culture and relaxing days on the beach. We appreciated the small details from navigating the Italian transport system to personalized one on one tours like through the Vatican City. We were rest assured that we could leave the details to KimKim and just enjoy our trip! Thank you for helping us plan our vacation!

Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Aug 13, 2026
Dear Ada, Thank you so much for your lovely review! It was truly a pleasure helping you create this special family journey through Italy. I’m especially happy to hear that the balance between cultural experiences and time to simply relax worked well for everyone, including your teenagers. Knowing that you could enjoy your vacation without worrying about the logistics and little details behind the scenes is exactly what we hope to achieve for our travelers. Thank you for trusting me and our... Read more

Dear Ada,

Thank you so much for your lovely review! It was truly a pleasure helping you create this special family journey through Italy.

I’m especially happy to hear that the balance between cultural experiences and time to simply relax worked well for everyone, including your teenagers. Knowing that you could enjoy your vacation without worrying about the logistics and little details behind the scenes is exactly what we hope to achieve for our travelers.

Thank you for trusting me and our team with your family vacation. I hope Italy left all of you with many wonderful memories, and I would be delighted to help you plan another adventure in the future!

Warmly,
Leslie

Loved the hotels we had in Florence and Sorre...
Italy | Jul 5 - Jul 12, 2026

R
Renee T.
Chicago, IL | Reviewed on Jul 21, 2026
Loved the hotels we had in Florence and Sorrento. Numa in Rome was not a great experience. My bed had ants in it. The rooms were tiny. I lived the You Know Boat tour of the Amalfi coast in the last day. I was frustrated with our trains between cities because there was a know issue with delays, and our trains reservations could have been changed to avoid it, but our travel agent did not so that. It took us 5.5 hours to get from Florence to Naples instead of 3. Read more

Loved the hotels we had in Florence and Sorrento. Numa in Rome was not a great experience. My bed had ants in it. The rooms were tiny. I lived the You Know Boat tour of the Amalfi coast in the last day. I was frustrated with our trains between cities because there was a know issue with delays, and our trains reservations could have been changed to avoid it, but our travel agent did not so that. It took us 5.5 hours to get from Florence to Naples instead of 3.

Hotel Reviews
Numa Apartments Roma
Roma

Numa Apartments Roma was in a great location, but the self-service setup was not to my liking. Unfortunately, one of the beds had ants in it, which was quite unpleasant. We just dealt with it, but I would not stay there again.

Villa Bellarosa Sorrento
Sorrento

Villa Bellarosa Sorrento was a lovely bed and breakfast. The couple who ran it were incredibly sweet and helpful, even going out of their way to pick us up when we couldn't get a cab. Their hospitality really enhanced our stay.

Palazzo Alfani al David
Florence

The hotel in Florence, Palazzo Alfani al David, was really nice with a great location. We stayed in a one-bedroom apartment that was huge, giving us a lot of space which was very comfortable and enjoyable.

Activity Reviews
A Family Walk Through Florence
A Family Walk Through Florence
Florence

The family walk through Florence was fantastic. We had done it before and specifically requested it again because we enjoyed it so much. It was a great experience and lived up to what we expected.

Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy

The boat trip with Unifin on the last day was really nice and very well done. It was definitely our favorite part of the trip. The experience was fantastic and exceeded our expectations.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jul 24, 2026
Hi Renee,
Thank you for taking the time to share your feedback. I'm happy to hear that you loved your stays in Florence and Sorrento, and that you enjoyed the boat tour along the Amalfi Coast.
Regarding the train journey, as we discussed through the Traveler App during your trip, there were major rail reconstruction works taking place on the route during your travel dates, which caused significantly longer travel times than usual. We booked Business Class tickets for your family so that... Read more

Hi Renee,
Thank you for taking the time to share your feedback. I'm happy to hear that you loved your stays in Florence and Sorrento, and that you enjoyed the boat tour along the Amalfi Coast.

Regarding the train journey, as we discussed through the Traveler App during your trip, there were major rail reconstruction works taking place on the route during your travel dates, which caused significantly longer travel times than usual. We booked Business Class tickets for your family so that the journey would be as comfortable as possible despite the longer travelling time. When you reached out about changing to a different train, my Team and I have checked the available options right away. Unfortunately, at that point (one day before), changing the reservation would have required paying double the price, making it a very costly change.

I'm truly sorry to hear about your experience at the hotel in Rome. This is the first time we've ever received feedback like this about that property. I wish you had let me know while you were there. I would have contacted the hotel immediately to request a room change and make sure the issue was addressed as quickly as possible.

It was a pleasure helping you plan your family's journey through Italy, and I wish you and your family all the best on your future travels. Warm regards, Anita

Seamless and stress free trip
Italy | Jul 3 - Jul 13, 2026

Cameron
Cameron K.
Atlanta, GA | Reviewed on Jul 20, 2026

Nothing but great things to day about the KimKim experience. Erica helped us curate a full 11 day Italy honeymoon plan and had lots of suggestions and advice for us as we worked through some iterative trip options to figure out what we wanted to experience. The excursions she booked for us were lots of fun and the best part was the private car transfers from every hotel, day trip, airport, etc. Never had to touch a steering wheel once. It really felt like a 5 star experience (both the booking process and the trip itself) and made our honeymoon stress free and simple. Everything just "worked".

Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Jul 23, 2026

Thank you so much for your kind review! It was so fun helping plan your honeymoon, and I loved working through all those options with you and Laura to get it just right. So glad the private transfers took all the stress out of getting around and that everything came together so smoothly. Congratulations again, and wishing you both all the best as you start this new chapter together!

This trip epitomizes why we use KimKim. Fir...
Italy | Jun 23 - Jul 10, 2026

T
Tom D.
Boston, MA, USA | Reviewed on Jul 20, 2026
This trip epitomizes why we use KimKim.
First idea, go to Barcelona to see some of the 2026 Tour de France and continue on. Second idea go early and end the trip in Barcelona, start somewhere else. Hmmm Verona looks interesting.
Contact KimKim and outline a driving trip from Verona to Barcelona over 18 days.
In comes Leslie, a KimKIm Italy travel expert based in Bologna who puts together an amazing itinerary. Stops, tours, things to see, with a few tweaks (for us no wine tours) and...
Read more

This trip epitomizes why we use KimKim.
First idea, go to Barcelona to see some of the 2026 Tour de France and continue on. Second idea go early and end the trip in Barcelona, start somewhere else. Hmmm Verona looks interesting.
Contact KimKim and outline a driving trip from Verona to Barcelona over 18 days.
In comes Leslie, a KimKIm Italy travel expert based in Bologna who puts together an amazing itinerary. Stops, tours, things to see, with a few tweaks (for us no wine tours) and then we get to hotel selection. This is where Leslie and team excelled, we stayed at some wonderful places that we would never have found on our own no matter how long we scraped the internet.
Select the hotels, confirm the flights, add one more stop to break up a long driving day and we are good to go.
It all worked. The hotels were amazing, the tours and tour guides (Julien in Avignon was a stand out) were excellent. Working with Annalisa, our daily What’sApp contact, each afternoon we confirmed all the next days activity. We made a last minute change to a pickup point in Barcelona that was handled perfectly.
Memorable stops, Isola Bella ( just go), Avignon, Aigues-Mortes, Girona, cycling heaven. The history is amazing.
This was our 5th KimKim trip and was probably the best and definitely will not be the last.

Hotel Reviews
Hotel Regina
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palau Fugit
Girona

FAntastic, cannot recommend enough

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel La Casa Pairal
Collioure
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean comfortable, but strange layout
La Maison Molière
Arles
La Chapelle sur la Sorgue
L'Isle sur la sorgue
Authenticity & Character
Location
Perfect
Staff
Cleanliness & Comfort
Royal Hotel Sanremo
Sanremo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Des Iles Borromees
Stresa
Hotel Accademia
Verona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Gothic Quarter Walk
Private Gothic Quarter Walk
Barcelona
Avignon Private Guided Walking Tour with a Licensed Guide
Avignon Private Guided Walking Tour with a Licensed Guide
Italy

Julien was our favorite tour guide of the trip

Quality of Experience
Guides, Drivers and Staff
History, Legends & Monuments Walk
History, Legends & Monuments Walk
Girona
Half Day Tour: Isola Bella and Fishermen's Island
Half Day Tour: Isola Bella and Fishermen's Island
Italy

Our favorite tour of the trip Who knew?

Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Verona
Private Walking Tour of Verona
Italy
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Jul 24, 2026
Hi Tom, Wow... thank you so much for such an incredible review! Reading your words truly made our day. It was an absolute pleasure designing this journey with you, especially watching it evolve from a simple idea around the Tour de France into such a memorable road trip. I'm so happy that the hotels, the route, the guides, and all the little details came together so well. Finding those special places to stay is one of my favorite parts of planning a trip, so it means a lot to hear how much... Read more

Hi Tom,

Wow... thank you so much for such an incredible review!

Reading your words truly made our day. It was an absolute pleasure designing this journey with you, especially watching it evolve from a simple idea around the Tour de France into such a memorable road trip.

I'm so happy that the hotels, the route, the guides, and all the little details came together so well. Finding those special places to stay is one of my favorite parts of planning a trip, so it means a lot to hear how much you enjoyed them.

Thank you as well for mentioning Annalisa, she will be delighted to know they helped make your experience even more special.

Most of all, thank you for trusting me and Storywalking with your fifth KimKim journey. Knowing that you consider it your best one yet is an incredible compliment.

I hope our paths cross again for KimKim trip number six. Until then, I wish you many wonderful memories from this adventure!

Warm regards,

Leslie

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.