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active 3 hours ago

Melanie Rapuano

My name is Melanie and I'm a Travel Specialist based here in Italy! I'm half Italian and half British and I come from a city just off the Amalfi Coast!
I've always loved creating travel plans for myself and for family and friends, even for places I'd never been to.
When arranging a trip I love mixing sightseeing with local experiences, experiences which really talk about the country, the people, the tastes, the smells and which you can take back home with you not only in a photo, but as a feeling too!

As a mum of 2 small children I also try my best to help with family trips, because we all know the saying happy children, happy parents, especially on holiday!!

I like to think of myself as your friend in Italy, the one who helps you plan your trips from a local point of view, just as if you were asking a friend about her beautiful country!

I've traveled ever since I can remember and I've always loved calling a place a ''home'' even if just for a few days and this is what I hope I can share with you about my part of the world!

What places and activities do you specialize in?

"I specialize in the whole of Italy, there isn't a corner we haven't discovered!
Our experiences vary from sightseeing private and group tours to limoncello making in a local lemon grove, to a cooking class in a Tuscan farm to private boat trips on the Amalfi Coast!Truffle hunting in Piemonte or a jeep experience on Mt Etna? We have it all covered with English speaking, professionals who can't wait to share their unique stories with you!
And if you are travelling with children, we make sure it's completely child friendly with a glass of wine for the grown ups!"

How did you get involved in travel?

"I guess I've always been involved in travel! Being half British I've always helped friends and family come to Italy and enjoy our everyday life! By the time I was 12 I think I'd been to Pompeii 15 times already not to mention the fact the Amalfi Coast is on my doorstep which made everyone want to come and visit me even more!
It's in my DNA!"

Please share a unique travel experience you will never forget.

"When travelling around Norway I stopped off to take some pictures in what seemed the middle of nowhere and I naturally took out my bottle of water and a snack. I was stopped by a Norwegian lady on a bike, she asked me why I was drinking bottled water. She told me Norwegians don't believe in buying water and went on about giving me some ''storytelling'' about how Norwegians lived. It was a random moment but it was so special, she took her time to talk to me about her beautiful country and share with me parts of everyday life which I would have never known!"

Top itineraries and travel advice

Favorite experiences

Pizza Cooking Class in Naples

Learn what makes authentic Neapolitan pizza the best pizza in the world with a family-friendly cooking class. Uncover all the secrets of this great Italian wonder in the exclusive company of a pizza chef. To start, your guide will lead you to the restaurant of one of the oldest families of...

Toddler-Friendly Family Walking Tour in Venice

Get your bearings and enjoy a fun, family-friendly orientation walking tour of beautiful Venice. Designed specifically for younger kids (toddlers and preschoolers), you’ll enjoy an exciting scavenger hunt filled with games and coloring.Oh no, kids! Poor Marco, the lion, is so worried—his friends...

Family Food Tour & Cooking in Rome

In this family-friendly tour of Rome’s food culture, you’ll first enjoy the city’s markets and then learn how to make traditional pizza on your own. Kids and families love this experience, as it offers lifetime memories and teaches new skills. You’ll visit Rome's most beautiful and ancient...

Chianti Wine Tasting & Farm Lunch

Absorb Chianti’s scenic countryside with a driving and winetasting tour. You’ll twist and turn along panoramic roads, tour wine cellars, learn about the history of growing Chianti grapes, and savor a traditional lunch of local products on a family farm. As you set off for Chianti, enjoy the...

Cinque Terre Sea Kayaking Tour

Enjoy Cinque Terre from a different perspective with a morning or sunset sea kayak tour. You’ll paddle from Monterosso al Mare to Vernazza, discovering cliffs and caves and swimming in the crystalline water. Kayaking allows you to explore otherwise inaccessible coastlines. Enjoy this special...

Sunset e-Bike Wine Tour in Cinque Terre

Discover the picturesque vineyards of Ca’du Ferrà on an exciting e-bike tour. Starting in Levanto, you’ll pedal up into the hill and reach the scenic vineyards, which stand at over 1,000 feet (350 m) above sea level. Stop here to visit a vineyard and enjoy a wine tasting in the cellar with some...

Recent trip reviews for Melanie

Melanie went above and beyond to make sure ou...
Italy | Jun 22 - Jul 5, 2025

Peggy
Peggy S.
Atlanta, GA | Reviewed on Jul 12, 2025
Melanie went above and beyond to make sure our crew was well taken care of. Everything was planned nicely. Read more

Melanie went above and beyond to make sure our crew was well taken care of. Everything was planned nicely.

Hotel Reviews
Hotel Villa Pinciana
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Sorrento Palace
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 14, 2025

Hi Peggy,
thank you so much for your review and I'm so pleased you got to enjoy this special family trip!
I look forward to your next trip to Italy!

Thanks again,
Melanie

We have no complaints about any part of our t...
Italy | Jun 20 - Jul 1, 2025

S
scott v.
Ashburn, VA | Reviewed on Jul 08, 2025

We have no complaints about any part of our trip. The communication and coordination was seamless, it definitely allowed us to focus on having fun. Our guides were excellent (Marta, Michael (boat) and the guide in Pompeii), extremely knowledgeable and accommodating. The drivers were all outstanding as well, again very communicative. Melanie and her team did a great job coordinating and making timely suggestions. They were able to adapt quickly and stayed engaged the entire trip. Job well done, thank you.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 09, 2025

Hi Scott,
thank you so much for your review!

I'm so pleased it all worked out even if we had to make some last minute changes due to your work and then the train strikes in Venice!! It all went smoothly and I'm so pleased as a family you were able to relax, enjoy and visit Italy!

Thanks again for booking with me and the team here at ItalyCharme and Kimkim and we look forward to your next Italian trip!

A presto,
Melanie

Service beyond compare…
Italy | Jun 22 - Jul 5, 2025

Dyann
Dyann J.
Newark, NJ | Reviewed on Jul 08, 2025

While every single city had a fabulous tour guide that was extremely knowledgeable about the city and landmarks and culture; what stood out the most was the personal service anytime we had questions or needed help during traveling. Le Dani and Melanie were never out of reach and were able to connect us to the best experience I have ever had while traveling. Our trip to Italy was beyond any experience I’ve ever had. This is only due to their service.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 20, 2025

Hi Dyann,
on behalf of myself, Daniela and the rest of the team, a big warm thank you!
I know I keep saying it but it really means the world to me to have been able to help just make some of those memories you have all shared here in Italy, and it was truly a pleasure.

Thanks again and I look forward to your next trip to Italy!!

All the best from us,
Melanie, Daniela and the team at ItalyCharme and kimkim!

Melanie is absolutely amazing. She presents a...
Italy | Jun 22 - Jul 5, 2025

N
Nate T.
Newark, NJ | Reviewed on Jul 08, 2025

Melanie is absolutely amazing. She presents a deep level of care and attentiveness so we never felt like we were left hanging. This coupled with her thorough planning and exceptional knowledge resulted in a once in a lifetime experience we will never forget. There are truly no words for the experience she was able to curate for us.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Nate,
thank you so much for your review! I actually felt I was with you all from time to time, maybe next time I'll come and join you for a prosecco on the terrace!

A big GRAZIE from me and the whole team!
A presto,
Melanie

Once in a Lifetime Trip
Italy | Jun 22 - Jul 5, 2025

Paul & Mary Ann
Paul & Mary Ann S.
Nicetown-Tioga, PA | Reviewed on Jul 06, 2025
Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make... Read more

Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make some dinner reservations away from tourists and they were all great restaurants reserved! The suggestion of the private boat tour out to Capri was worth the entire trip - it was fabulous! My daughter and granddaughters called her throughout the trip to locate the tour guides or see verify the plans for the day and she was always available to us. In fact, there were times when I called from the states and it was late at night, when she was homes with her kids but still answered the phone and handled all my questions. She and her team were the greatest! I would never do an Italy tour without them!

Hotel Reviews
Hotel Pendini
Florence

The Hotel Pendini in Florence had some challenges. The room I ended up in was very small, which made it difficult to move around, especially considering my wife's wheelchair. The air conditioning was not up to par, which is a common thing in European hotels, but made our stay a bit uncomfortable.

Hilton Sorrento Palace
Sorrento

The Hilton Sorrento Palace was our favorite accommodation on the trip. It was really nice, with great pools and excellent air conditioning. It provided a comfortable and enjoyable stay for everyone, including the kids who loved it.

Activity Review
The Ruins of Pompeii & Winery on the Vesuvius
The Ruins of Pompeii & Winery on the Vesuvius
Italy

The Ruins of Pompeii & Winery on the Vesuvius tour was outstanding. The guide was amazing and very considerate, especially with us having a wheelchair. He expertly maneuvered through the tricky terrain, always ensuring we were comfortable, and even made sure that we were always standing in the shad. It exceeded all our expectations.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025
Hi Paul, it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you... Read more

Hi Paul,

it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you would say, just enjoy the madness.

So thank you once again for trusting me completely with your special holiday and I wish you all the best, you have a great family and I feel honoured to have had you as my guests.

My best wished to Mary Ann, take care Paul and GRAZIE!

Melanie

We just returned from our 13-day family adventure to Italy with six different stops and it was outstanding. Kimkim and Melanie in Italy are the best.
Italy | Jun 17 - Jun 28, 2025

Janine
Janine Z.
San Carlos, CA | Reviewed on Jun 29, 2025
We just returned from our 13-day adventure to Italy that we coordinated via our local specialist Melanie. It was superb. This was our second kimkim trip (the first was to the Galapagos) and I can't imagine planning a trip any other way. It is such a treat to have someone knowledgeable and thoughtful like Melanie to talk through the itinerary, make adjustments, handle all the hotel reservations and transfers and activities and guides and then to be able to focus on enjoying each stop. And when... Read more

We just returned from our 13-day adventure to Italy that we coordinated via our local specialist Melanie. It was superb. This was our second kimkim trip (the first was to the Galapagos) and I can't imagine planning a trip any other way. It is such a treat to have someone knowledgeable and thoughtful like Melanie to talk through the itinerary, make adjustments, handle all the hotel reservations and transfers and activities and guides and then to be able to focus on enjoying each stop. And when small things occur, to have someone just a WhatsApp text away, who responds immediately with support and guidance. Giovanna's texts each evening with the next-day plans were terrific. So much more to say about their attention to detail, etc. But basically the headline is don't hesitate to book an Italy trip through kimkim and Melanie.

Hotel Reviews
Hotel Gardena Venezia
Venice

Lobby is a bit underwhelming with torn couch upon entry and ugly old furniture to the side. But rooms are clean and comfortable and the courtyard for breakfast is lovely.

Location
Staff
Woman at front desk was a bit intense. Not a warm welcome but we worked it out.
Cleanliness & Comfort
C-hotels Club
Firenze

Adequate hotel.

Central Wellness Hotel Sorrento
Sorrento

Two-room family room was new and fresh and great. Pool was nice. A bit of noisy tree-cutting or something adjacent during our stay but probably not a long-term issue. Would recommend.

Authenticity & Character
Location
It's far from the action which is a plus and a minus depending on your preference.
Staff
Cleanliness & Comfort
new rooms.
Relais Le Clarisse Rome
Rome

This hotel was wonderful except for one person at checkin. GREAT location. Love Trastevere. Loved the courtyard. The rooms had enormous charm. Having to use phones to get in rooms was not awesome.

Authenticity & Character
Stunning converted convent or something.
Location
Trastevere!
Staff
All good except one guy who was working when we arrived.
Cleanliness & Comfort
very clean and quiet.
Activity Reviews
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Our guide here was very friendly. We loved seeing the David and some of the other art. But again, as was typical for some of the guides, it was like she was reciting a memorized script and could not adapt to younger kids or husband who was just not that interested in all the detail.

Small group Uffizi smart tour
Small group Uffizi smart tour
Florence

Our guide arrived harried. She had just completed another tour. This was somewhat typical for some of the guides. Too overworked in the summer. Still, we learned a lot.

Venice Walking Tour with St. Marks Basilica and Gondola Ride
Venice Walking Tour with St. Marks Basilica and Gondola Ride
Italy

We liked Giovanni a lot. We did not go into St. Marks because of long line and heat. But enjoyed the explanation of the square, etc.

Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

Outstanding. Friendliest boat crew. A great day but be prepared for crowds in Positano and Amalfi. Loved swimming off the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Pompeii is amazing. But our tour guide Daniel was extremely gruff. Too overworked like some of the others. He did not like to be interrupted with questions. Nevertheless, enjoyed.

Golf Cart Tour Experience & Jewish Quarter with Colosseum Tour
Golf Cart Tour Experience & Jewish Quarter with Colosseum Tour
Rome

Both great. Our favorite guide of the tour was Santos for our golf cart tour. Didn't see much of the Jewish Quarter but got a feel for Trastevere and Rome in general. Colosseum was a delight to see. And we asked the guide to take us to the Arch of Titus as well, which I had wanted to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 30, 2025
Hi Janine,
thank you so much for leaving your review! Of course thanks to whatsapp we were in touch daily.
I'm sorry about the guides and if they seemed overworked, as you can imagine the summer, the heat, the crowds (especially this year with the Jubilee) is really taking a toll on them, but in no way is this an excuse, so thank you for acknowledging that and understanding. I'm pleased you enjoyed the Hotels, Le Clarisse is definitely a favourite of ours too, being in such a large busy... Read more

Hi Janine,
thank you so much for leaving your review! Of course thanks to whatsapp we were in touch daily.

I'm sorry about the guides and if they seemed overworked, as you can imagine the summer, the heat, the crowds (especially this year with the Jubilee) is really taking a toll on them, but in no way is this an excuse, so thank you for acknowledging that and understanding.

I'm pleased you enjoyed the Hotels, Le Clarisse is definitely a favourite of ours too, being in such a large busy city and then enjoying the calmness and charm, really helps recharge!

The Central Wellness was picked because it's not right in the center but not too far away, being in the center of Sorrento, especially when on such a busy schedule and with kids, can really take it's toll as young tourists are often in the streets until 3am (I'm sure they think it's Ibiza) so being a little tucked away, really helps on the sleep factor!

I know Isernia was a success too, of which me and Givoanna are so happy about, fate after all!

I tried to add the hotel in Ischia for you but as it's not yet in the kimkim's DB we didn't make it in time for the review, but I know how much you liked that too.

Thanks again Janine and your family for booking with me, I'm so happy you all enjoyed your holiday and we all look forward to your next trip to Italia!

Melanie, Giovanna and the rest of the team at ItalyCharme and Kimkim!

Melanie was fantastic, a dream to work with. ...
Italy | Jun 3 - Jun 18, 2025

Heather
Heather M.
Lakeside, CA | Reviewed on Jun 26, 2025
Melanie was fantastic, a dream to work with. I am looking forward to planning a trip with her again. As with any normal trip, there were some bumps and bruises with a couple of the excursions, due to the tour/guide themselves, not Melanie or KimKim, but overall it was a phenomenal trip and we had a truly fantastic time. I can't thank Melanie enough. Read more

Melanie was fantastic, a dream to work with. I am looking forward to planning a trip with her again. As with any normal trip, there were some bumps and bruises with a couple of the excursions, due to the tour/guide themselves, not Melanie or KimKim, but overall it was a phenomenal trip and we had a truly fantastic time. I can't thank Melanie enough.

Hotel Reviews
Hotel Gardena Venezia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doria Palace Boutique Hotel
Rome
Authenticity & Character
Location
Staff
They were truly wonderful, friendly, and helpful. Took great care of us!
Cleanliness & Comfort
If you like AC control you need to tell the front desk. A lot of stairs, only one person can fit in the elevator.
La Residenza Fiorentina
Firenze
Authenticity & Character
Location
Across the street from the train station so the front view is not beautiful, but the location in terms of getting everywhere is pretty fantastic.
Staff
Cleanliness & Comfort
Issue with the AC not working in one of the rooms due to construction.
Central Wellness Hotel Sorrento
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence
Rome Food Tour
Rome Food Tour
Rome
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pompeii Walking Tour with driver half day
Private Pompeii Walking Tour with driver half day
Italy
Quality of Experience
Guides, Drivers and Staff
Andrew was fantastic!
Transport
Historical Rome walking tour and Colosseum guided Tour
Historical Rome walking tour and Colosseum guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Venice Walking and Gondola Tour
Private Venice Walking and Gondola Tour
Venice

Giovanni was fantastic!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence cooking class and market tour - private tour
Florence cooking class and market tour - private tour
Florence

One of our favorite parts of the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat tour: Fishing and lunch on board
Boat tour: Fishing and lunch on board
Sorrento

Angela and Luigi are a truly beautiful people, we had the best day with them. They customized the experience for us, interacted with us, cooked amazing food for us, we all felt like old friends when we left them at the end of the day. It was an extraordinary experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking tour to discover the local artisans workshop experience
Walking tour to discover the local artisans workshop experience
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 27, 2025
Hi Heather,
thank you so much for taking the time to leave your lovely review.
Helping you plan your family trip was fun from the first email, it felt like we were always on the same track and we definitely worked on this together. I'm so pleased it worked out and you all had a fantastic holiday!
Regarding the Florence artisan tour our guide informed us that there weren't any real artisans open during the tour and instead of going to the ''fake ones'' which are just tourist traps, she...
Read more

Hi Heather,
thank you so much for taking the time to leave your lovely review.
Helping you plan your family trip was fun from the first email, it felt like we were always on the same track and we definitely worked on this together. I'm so pleased it worked out and you all had a fantastic holiday!
Regarding the Florence artisan tour our guide informed us that there weren't any real artisans open during the tour and instead of going to the ''fake ones'' which are just tourist traps, she prefered to go to a pottery artisan as at least he was a genuine local artisan. Again, I'm sorry this wasn't the tour you expected and next time we will just stick to the local activities; I'm sure Angela and Luigi would love to have you all back!

I can't wait to plan your next trip to Italy Heather and thanks again for booking this trip with me.

A presto,
Melanie

We used Melanie for our family with 2 teenage...
Italy | Jun 6 - Jun 18, 2025

J
janet k.
Chicago, IL | Reviewed on Jun 19, 2025
We used Melanie for our family with 2 teenagers. When planning for Italy, we tried to plan on our own at first but it was quite overwhelming especially coming from the US and for 13days. It was worth using Melanie's planning services especially with our limited time to travel as a family and to make the best use of our time! Our two teens kept saying the following " the way she planned this makes complete sense! and the tour guides were so nice and tailored the tours and conversations to... Read more

We used Melanie for our family with 2 teenagers. When planning for Italy, we tried to plan on our own at first but it was quite overwhelming especially coming from the US and for 13days. It was worth using Melanie's planning services especially with our limited time to travel as a family and to make the best use of our time! Our two teens kept saying the following " the way she planned this makes complete sense! and the tour guides were so nice and tailored the tours and conversations to their interests! that they loved the tours and felt it was well paced " Things that would have stressed us out, like navigating pickups, arranging tours to, how to navigate the train systems, Melanie planned every detail out. We were so relaxed with very little to worry about, and she had people everyday make sure that we were good with our day schedule. She planned it so that the kids and parents got to do the "right amount" of tours, down time, exploring on our own. It's so funny , it's hard to imagine these things can be stressful on a trip, but when you are working with Melanie, and once you are in the trip, we all started saying, that makes sense to arrange this on this date, and this place first... at one point the trains needed to be switched and she took care of it seamlessly. All the stuff I would read online on Italy travel planning before caused a bit of anxiety when they were planning their own trips, but with Melanie, we didn't have to worry about it, because her itinerary and services just worked. Additionally, when my girl and I got sick, she followed up with us on how to best get care. It felt very comfortable, like you had family helping navigate you through Italy. We will for sure use her again when we come back to explore other parts of Italy. Communication was very prompt, and drivers were kind and courteous, and Melanie and Agoda were fabulous in taking care of each step. Highly recommended !

Hotel Reviews
VENICE TIME HOTEL
Venice

perfect place, beautiful, great breakfast, people were so kind and welcoming Beautiful courtyard. Close to everything yet quiet and feels like a secret getaway from all the bustle to relax at night. Even had gluten free breakfast!

Authenticity & Character
Location
little alley , safe but literally close to the main areas
Staff
Cleanliness & Comfort
So' Lifestyle Hotel Sorrento
Sorrento

The best hotel for Sorrento, when the beachclubs can only offer so much, like more tanning than anything, this hotel had a wonderful beautiful pool to refresh. Highly recommended! even had gluten free breakfast! Kind staff and very clean and modern

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

perfect spot! close to vatican and yet only 20min walk to main shopping and sites. Didn't realize this hotel was right in front of the most charming brick laden street , quiet little souvenir shops, 3 gelatos all within the same street, outside restaurants patio dining, but yet quiet and right amount of bustle to make you feel part of something. Lovely beautiful hotel. Great breakfast. Lovely staff. Highly recommend. clean !

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Gondola Ride
Venice Gondola Ride
Venice

Amazing gondola ride, our tour guide we didn't realize was so famous! He even sang for us! Our teen girls loved this.

Quality of Experience
Guides, Drivers and Staff
Transport
Private boat tour on the Amalfi Coast
Private boat tour on the Amalfi Coast
Italy

Must do! Our teens loved the private boat, had a bathroom, very clean, sunbathed on the desk, and skipper was so kind and flexible. Spent the whole day stopping and shopping and swimming in the sea. Clean nice boat

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip from Sorrento to Pompeii and Mt Vesuvius
Day trip from Sorrento to Pompeii and Mt Vesuvius
Italy

OUR TEENS LOVED THIS! They way that Melanie our Kim Kim Agent timed the tour was perfect so that it wasn't too terribly hot. They really had a good experience with the tour guide, he was fantastic, he was so enthusiastic and our family could really get a first hand look at how they lived. He was a great storyteller,and could not have been with a better tour guide for Pompeii! Mt Vesuvius was fantastic also! Both timed just perfectly.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

Our family loved this, great tour and guide, highly recommend private tour, get a lot more information!!

Quality of Experience
Guides, Drivers and Staff
Transport
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Rome

family loved this experience! Tour guide that Melanie picked was great, tailored the tour to the kids interests, so kind, and the. biking and catacombs was truly an experience for them. HIGHLY recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The tour guide Melanie chose was fantastic! He was so knowledgeable and knew how to weave through the crowd! There were crowds of people, but Melanie's arrangement allowed use to bypass all the lines and just get in, the guide showed us all the key pieces and you could see all the correlation with the other. Fantastic and quite amazing tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 20, 2025
Hi Janet,
thank you so much for your lovely review.
As I mentioned in our messages, it was a real pleasure to have you as guests. It really did feel as though it was family visiting!
It's so important to get a better understanding of those travelling simply because it allows me to really customise the trip, just as if it were family. So you mentioning that same thing, is the best compliment ever, as I'm fullfilling my job and designing YOUR trips; not standard trips, not catalogue trips,...
Read more

Hi Janet,
thank you so much for your lovely review.
As I mentioned in our messages, it was a real pleasure to have you as guests. It really did feel as though it was family visiting!
It's so important to get a better understanding of those travelling simply because it allows me to really customise the trip, just as if it were family. So you mentioning that same thing, is the best compliment ever, as I'm fullfilling my job and designing YOUR trips; not standard trips, not catalogue trips, but your special trip exactly how you wanted it, without really knowing what it is you wanted! So thank you!

I can't wait to plan your next trip Janet.
Take care and keep in touch,
Melanie

We had an amazing two weeks in Italy (June202...
Italy | Jun 3 - Jun 15, 2025

D
Dori S.
Newark, NJ | Reviewed on Jun 16, 2025
We had an amazing two weeks in Italy (June2025)
We visited Rome Florence and Sorrento with many small cities in between. Melanie planned an amazing itinerary that covered many tourist sites. Having everything taken care of made the trip enjoyable for all. We had an amazing family vacation and made memories for a life time. Thanks to Melanie and the KimKim team.
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We had an amazing two weeks in Italy (June2025)
We visited Rome Florence and Sorrento with many small cities in between. Melanie planned an amazing itinerary that covered many tourist sites. Having everything taken care of made the trip enjoyable for all. We had an amazing family vacation and made memories for a life time. Thanks to Melanie and the KimKim team.

Hotel Reviews
Grand Hotel President Sorrento
Sorrento

This hotel had absolutely amazing views!!! The views were the best part of this hotel. The rooms were fine but nothing special as was the food. The staff at the front desk were not very nice or helpful, it was as if you had to pull information out of them. Due to the location of this hotel (which is not ideal) you need to take a shuttle in and out of town. The shuttle was extremely hot and many times full, so it could become quite inconvenient. Not a hotel I would return to.

Authenticity & Character
Views were beautiful
Location
Staff
Cleanliness & Comfort
Rooms were clean outside at the villa could use some attention
Relais Le Clarisse Rome
Rome

This hotel is a gem in Rome. We were lucky enough to have garden rooms which we loved. Rooms are clean, staff is friendly and it’s a nice location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Castri 1874
Florence

This is a beautiful hotel, very clean, rooms are great, and a nice outdoor area. However, the location is a bit of a walk from the places you want to be close to and it is quite stuffy (staff and guests).

Location
Far from everything
Staff
Not overly friendly
Cleanliness & Comfort
Activity Reviews
Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

This tour was great!! Best way to see Amalfi and Positano by far. Would highly recommend a boat tour if in the area.

Quality of Experience
Guides, Drivers and Staff
Our driver was a bit quiet and unsure of where we were going but he was very nice and we had a good day
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

This tour was amazing!! In my opinion I wish the tour guide would have talked a bit less and really only spoke on key points. There was a lot of information given that was not of any interest especially to twenty something yr old boys.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The Vatican is amazing!!! No matter how you see it I can not imagine not being amazed. Our tour guide was very talkative and not all of the information was of interest to us. She also rushed us through areas when we wanted to stop and take pictures, she seemed more focused on getting through the tour than our experience

Quality of Experience
Guides, Drivers and Staff
Transport
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Rome

This was the highlight of our trip. I highly recommend this tour as long as you can ride a bike, you see things you would otherwise probably not see while visiting Rome. The bonus was our tour guide Alex, he was just amazing!!

Quality of Experience
Your was great
Guides, Drivers and Staff
Alex was amazing!
Transport
Florence Walking Tour
Florence Walking Tour
Italy

This tour is just ok, not sure it is necessary when visiting Florence

Quality of Experience
Guides, Drivers and Staff
Day trip to Siena and San Gimignano
Day trip to Siena and San Gimignano
Italy

We loved this experience!!! We didn’t know much before we went but so happy we did. The views were amazing and walking around the beautiful streets, restaurants and stores made for a great day!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 17, 2025
Hi Dori, thank you so much for taking the time to leave your lovely review.
And thank you so much for the notes on the hotels too, this is always very important to us.
Next time we will sure to select a hotel in the center of Sorrento, it's not always easy to find rooms but we will definitely find a better location for you.
I agree about Florence, it's so compact that just walking around is nice and relaxing, maybe next time we will make the tour less about sights and more about relaxing... Read more

Hi Dori,

thank you so much for taking the time to leave your lovely review.
And thank you so much for the notes on the hotels too, this is always very important to us.
Next time we will sure to select a hotel in the center of Sorrento, it's not always easy to find rooms but we will definitely find a better location for you.

I agree about Florence, it's so compact that just walking around is nice and relaxing, maybe next time we will make the tour less about sights and more about relaxing and activities for you to all enjoy as a family.

Thanks again Dori, and I look forward to helping plan your next trip!

Melanie

Great decision
Italy | Jun 3 - Jun 15, 2025

H
Harry S.
Newark, NJ | Reviewed on Jun 16, 2025
I usually do not write reviews, but I have to make an exception because this was a big trip for my family. We just returned from a great 2 week trip to Italy. (Rome, Florence and Sorrento). I found KimKim from an internet search and decided to give it a try. So glad I did because I was lucky enough to find Melanie. From the very first contact with her, she made me feel comfortable with the KK decision. Over the course of 2 to 3 weeks she and I crafted the perfect itinerary for our family.... Read more

I usually do not write reviews, but I have to make an exception because this was a big trip for my family. We just returned from a great 2 week trip to Italy. (Rome, Florence and Sorrento). I found KimKim from an internet search and decided to give it a try. So glad I did because I was lucky enough to find Melanie. From the very first contact with her, she made me feel comfortable with the KK decision.

Over the course of 2 to 3 weeks she and I crafted the perfect itinerary for our family. From accommodations, tours, transfers everything was thoughtfully arranged to meet our preferences.

What really made me write this review was the great communication. She responded quickly to all of our questions, gave recommendations, even while we were in Italy, making sure that everything was going smoothly. Having this comfort made our vacation completely stress-free.

The trip itself was flawless—every detail was taken care of, and every recommendation hit the mark.

If you're looking for a travel agent who genuinely cares, listens, and creates a tailor-made experience, you will not be disappointed with Melanie. We can't thank her enough for giving our family memories that will last a lifetime. Highly recommended!

Hotel Review
Relais Le Clarisse Rome
Rome

This was our favorite hotel on our 2 week vacation. Rome, Florence and Sorrento. We had rooms in the courtyard area which might be the reason we like it so much. The rooms themselves are nothing great but they had everything you needed. The hotel was clean and the staff was very friendly. The location, Travestere, was a nice break from all of the crowds in Rome center. Added bonus was that there are a lot of restaurants within walking distance.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Rome

Not having high expectations, our family of 4 booked this e-bike tour of aqueducts/Appian/catacombs. We’ve been in Italy for 2 weeks and this was one of the top highlights of our trip. Alex was exceptional, everyone in our family connected with him and had a fantastic time. We wish we could’ve taken him for the rest of our trip.

Quality of Experience
Guides, Drivers and Staff
Alex was great!
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 17, 2025

Hi Harry,
I feel even more honoured now knowing you don't usually write reviews!

Thank you for being the perfect guests. Thank you for trusting me with your trip and thank you for taking part in the trip planning too; it's always the best way to build a trip!

I'm pleased it all went smoothly and I'm even more happy I helped make those special family memories.

I look forward to your next trip to Italy and I will pass on your message to Alex.

Thanks again!
Melanie