Melanie Rapuano

Lobby is a bit underwhelming with torn couch upon entry and ugly old furniture to the side. But rooms are clean and comfortable and the courtyard for breakfast is lovely.

Adequate hotel.

Two-room family room was new and fresh and great. Pool was nice. A bit of noisy tree-cutting or something adjacent during our stay but probably not a long-term issue. Would recommend.

This hotel was wonderful except for one person at checkin. GREAT location. Love Trastevere. Loved the courtyard. The rooms had enormous charm. Having to use phones to get in rooms was not awesome.

Our guide here was very friendly. We loved seeing the David and some of the other art. But again, as was typical for some of the guides, it was like she was reciting a memorized script and could not adapt to younger kids or husband who was just not that interested in all the detail.

Our guide arrived harried. She had just completed another tour. This was somewhat typical for some of the guides. Too overworked in the summer. Still, we learned a lot.

We liked Giovanni a lot. We did not go into St. Marks because of long line and heat. But enjoyed the explanation of the square, etc.

Outstanding. Friendliest boat crew. A great day but be prepared for crowds in Positano and Amalfi. Loved swimming off the boat.

Pompeii is amazing. But our tour guide Daniel was extremely gruff. Too overworked like some of the others. He did not like to be interrupted with questions. Nevertheless, enjoyed.

Both great. Our favorite guide of the tour was Santos for our golf cart tour. Didn't see much of the Jewish Quarter but got a feel for Trastevere and Rome in general. Colosseum was a delight to see. And we asked the guide to take us to the Arch of Titus as well, which I had wanted to see.

Giovanni was fantastic!!!

One of our favorite parts of the trip.

Angela and Luigi are a truly beautiful people, we had the best day with them. They customized the experience for us, interacted with us, cooked amazing food for us, we all felt like old friends when we left them at the end of the day. It was an extraordinary experience.

perfect place, beautiful, great breakfast, people were so kind and welcoming Beautiful courtyard. Close to everything yet quiet and feels like a secret getaway from all the bustle to relax at night. Even had gluten free breakfast!

The best hotel for Sorrento, when the beachclubs can only offer so much, like more tanning than anything, this hotel had a wonderful beautiful pool to refresh. Highly recommended! even had gluten free breakfast! Kind staff and very clean and modern

perfect spot! close to vatican and yet only 20min walk to main shopping and sites. Didn't realize this hotel was right in front of the most charming brick laden street , quiet little souvenir shops, 3 gelatos all within the same street, outside restaurants patio dining, but yet quiet and right amount of bustle to make you feel part of something. Lovely beautiful hotel. Great breakfast. Lovely staff. Highly recommend. clean !

Amazing gondola ride, our tour guide we didn't realize was so famous! He even sang for us! Our teen girls loved this.

Must do! Our teens loved the private boat, had a bathroom, very clean, sunbathed on the desk, and skipper was so kind and flexible. Spent the whole day stopping and shopping and swimming in the sea. Clean nice boat

OUR TEENS LOVED THIS! They way that Melanie our Kim Kim Agent timed the tour was perfect so that it wasn't too terribly hot. They really had a good experience with the tour guide, he was fantastic, he was so enthusiastic and our family could really get a first hand look at how they lived. He was a great storyteller,and could not have been with a better tour guide for Pompeii! Mt Vesuvius was fantastic also! Both timed just perfectly.

Our family loved this, great tour and guide, highly recommend private tour, get a lot more information!!

family loved this experience! Tour guide that Melanie picked was great, tailored the tour to the kids interests, so kind, and the. biking and catacombs was truly an experience for them. HIGHLY recommended!

The tour guide Melanie chose was fantastic! He was so knowledgeable and knew how to weave through the crowd! There were crowds of people, but Melanie's arrangement allowed use to bypass all the lines and just get in, the guide showed us all the key pieces and you could see all the correlation with the other. Fantastic and quite amazing tour!

This hotel had absolutely amazing views!!! The views were the best part of this hotel. The rooms were fine but nothing special as was the food. The staff at the front desk were not very nice or helpful, it was as if you had to pull information out of them. Due to the location of this hotel (which is not ideal) you need to take a shuttle in and out of town. The shuttle was extremely hot and many times full, so it could become quite inconvenient. Not a hotel I would return to.

This hotel is a gem in Rome. We were lucky enough to have garden rooms which we loved. Rooms are clean, staff is friendly and it’s a nice location

This is a beautiful hotel, very clean, rooms are great, and a nice outdoor area. However, the location is a bit of a walk from the places you want to be close to and it is quite stuffy (staff and guests).

This tour was great!! Best way to see Amalfi and Positano by far. Would highly recommend a boat tour if in the area.

This tour was amazing!! In my opinion I wish the tour guide would have talked a bit less and really only spoke on key points. There was a lot of information given that was not of any interest especially to twenty something yr old boys.

The Vatican is amazing!!! No matter how you see it I can not imagine not being amazed. Our tour guide was very talkative and not all of the information was of interest to us. She also rushed us through areas when we wanted to stop and take pictures, she seemed more focused on getting through the tour than our experience

This was the highlight of our trip. I highly recommend this tour as long as you can ride a bike, you see things you would otherwise probably not see while visiting Rome. The bonus was our tour guide Alex, he was just amazing!!

This tour is just ok, not sure it is necessary when visiting Florence

We loved this experience!!! We didn’t know much before we went but so happy we did. The views were amazing and walking around the beautiful streets, restaurants and stores made for a great day!!

This was our favorite hotel on our 2 week vacation. Rome, Florence and Sorrento. We had rooms in the courtyard area which might be the reason we like it so much. The rooms themselves are nothing great but they had everything you needed. The hotel was clean and the staff was very friendly. The location, Travestere, was a nice break from all of the crowds in Rome center. Added bonus was that there are a lot of restaurants within walking distance.

Not having high expectations, our family of 4 booked this e-bike tour of aqueducts/Appian/catacombs. We’ve been in Italy for 2 weeks and this was one of the top highlights of our trip. Alex was exceptional, everyone in our family connected with him and had a fantastic time. We wish we could’ve taken him for the rest of our trip.

We loved the location of Hotel Ruzzini Palace; staff were exceptional and very friendly. The hotel has a cozy bar offering great cocktails -- the perfect place to enjoy a pre-dinner cocktail and unwind at the end of each day. Great breakfast with plenty of selections.

We loved this hotel because the views were unmatched! From our seaside room, we could see Napoli, Mount Vesuvius, the Sorrentine Peninsula and the Bay of Sorrento. That itself was an experience we will never forget. The rooms were spacious as were the bathrooms (ample vanity top). Loved that the beds were situated in the center of the room to take advantage of the unbelievable view. Plenty of storage space and plenty of space to move around within the room. (Note that we would not want a room that was NOT seaside as those overlook the parking lot and have no view.) Although the hotel feels a bit dated stylistically, it is clean and again, the views -- day and night -- more than make up for it. The Bar and Restaurant areas are large with floor to ceiling windows as well as outdoor seating. The pool and garden areas are beautiful. We enjoyed soaking in the Sorrento sun while enjoying the view. The only downside to the hotel is that it is not easily accessible to town. The hotel does run an hourly shuttle service that often does not have enough seating for those who wish to use it during peak hours...in those cases, the shuttle runs a loop to ensure that all guests are accommodated. We always took a cab back from town rather than waiting for the shuttle. We would definitely return to this hotel!

Very spacious rooms; ours had a terrace. Kind, friendly staff. The Kraft hotel has breathtaking 360 degree view of Florence and its surrounding areas from the top floor terrace that feels like a garden. Such a great place to enjoy a meal and/or drinks. The espresso martinis were exceptional! Located near the US Embassy, we appreciated that this was a quieter neighborhood...an approximate 15 minute (easy) walk to the Duomo area.

This was an interesting hotel that felt more like an Airbnb. This was our least favorite hotel, but I suspect this was based on our own personal taste and preferences. We had 2 rooms -- ours had the large terrace which was nice, but the room felt cramped with minimal storage space (hard with 2 suitcases and carryons) and a bathroom with no counter space at all. The breakfast area was undergoing construction so all breakfasts were delivered to the rooms. Ours was delivered 20 minutes late -- ordinarily not a big deal except that we were being picked up for a tour. The main desk closes at 8pm which means that the front doors are locked as well. Also, there were no stairs to the 2nd floor; only a small elevator that accommodates no more than one person/one suitcase or 2 people. There was a staircase next to our room but it was locked. From a potential fire perspective, this made me nervous.

Love this! Giovanni was a great guide who led us on a walking tour of the popular sights and quiet neighborhoods. We especially liked walking through the market. He was so knowledgeable and friendly. Pace of the tour was not rushed; it was low key and very personalized. We enjoyed cichetti sandwiches and my husband's first Aperol spritz in a quieter neighborhood square...enjoyed the accordion player which was a bonus! Giovanni then took us to an authentic Venetian restaurant...both he and the owner offered up lots of meal suggestions before we were free to order as we liked. Ended our tour with tasty gelato!

Mario Messineo was our tour guide. He met us at the hotel and from there, we proceeded to the Accademia. There seemed to be some confusion about our tickets as he did not have them with him when he picked us up; we had to stop to get them. No big deal. We were able to skip-the-line. The tour was good though it was at times difficult to hear Mario given his soft spokenness and the noise of others. Headphones might have been helpful.

This was one of the highlights of our trip. We started with a tour of San Gimignano. Hilaria was our guide and she was so informative about the village. She worked to tailor our time around what we wanted, so we began with a stop for coffee, toured the village and came across one of her friends, a musician who played a hammered dolcima...magical! Wish we'd had more time here. We then ventured to Terra Di Sovernaja, a family owned winery led by so Federico Montagnani. We tasted 3 whites and 3 reds as well as 7 different olive oils from the winery. As proof that we enjoyed this tour, we ordered several cases of wine and olive oil to enjoy at home. This experience was made complete with a traditional Italian meal created by his mom, Nonna Silvama! Our final stop was to Il Colombaio where we enjoyed wine tastings with a focus on chianti Classico...again ordering several cases to enjoy at home. This was a stress-free trip with a private driver safely transporting us throughout the day.

Personally, we felt a visit to each of these towns was too much for one day. At our request, we spent about an hour at a ceramics factory to purchase items to ship, so that admittedly cut into our time, but even so, we didn't have enough time to really experience and appreciate each of these towns. The time spent in each of these 3 villages was no sufficient for anything more than shopping and/or eating. If we were doing this again, we would opt for 2 days.

Such a fun experience! We started with a tour of the lemon grove -- didn't previously realize how much there was to know about growing lemons! Enjoyed a leisurely "lemon tasting" that included limoncello, lemon sorbet, lemon marmalade and assorted appetizers. This lemon tasting was an unexpected surprise. From there, we enjoyed a private cooking class with Rosaria. There was a lovely outdoor kitchen with our own private dining area. We made ravioli and gnocchi, eggplant parmesan and tiramisu for dessert. While the menu was "standard" and nothing out of the ordinary, per se, the overall experience exceeded our expectations. A special thanks to Chef Rosaria and to Francesca, our lemon grove guide. We left with small gifts, including a bottle of limoncello, assorted marmalades, and cooking aprons.

We enjoyed the golf cart tour, although it broke down 5 times in the middle of busy traffic! Not our driver's fault, but it was a little scary. Great way to see all the sights, stopping just a few times for pictures.

We toured the Vatican Museums, the Sistine Chapel, and Basilica with Barbara, our private guide whose knowledge of all things Vatican and enthusiasm for same was astounding! Although ours was a private tour, Barbara used headphones with us so that we could clearly hear her among the crowds.