Italy Travel Agents

It was the trip of a lifetime. My wife and I were taken care of from the minute we landed in Naples, Italy till the minute we boarded our return flight home. The drivers, guides, excursions, line free admissions and experiences were 100% first rate. Chris and Maria put together a vacation that was completely worry and question free. We were informed in advance who, what and where we were going to experience each day to come. The drivers and guides were native of each city and area we visited and were incredibly personable and knowledgeable about the history and shorter routes. They gave us wonderful recommendations on additional places to visit or eat and even set up reservations where applicable. I learned about kimkim from a friend. Now, I will be the friend who tells others about kimkim for their travel plans. If another travel destination is in future, we will most certainly reach out to kimkim to see if that location is in their planning abilities.

We had a great experiencing planning this trip to Italy and felt really grateful for Erica, our specialist, and the rest of the kimkim team, for their expertise and their willingness to really tailor the itinerary to us. We were able to make a few adaptations until we found the right schedule for us. The team was super responsive both during the planning period and during the trip itself. All of the hotels were incredible with fantastic locations. We loved the view of the Mediterranean from our hotel in Sorrento and cool history of Rome hotel. There was excellent customer service at all three hotels (our Florence hotel was incredibly helpful when my luggage took a couple of days to arrive!). The activities were generally great. We especially loved the "culinary walk" in Florence, the Vatican Tour in Rome, and the boat tour of the Amalfi Coast. Most guides were excellent-- funny, knowledgeable, and enthusiastic. We overbooked our activities slightly and would have (in retrospect) cut the golf cart tour in Rome and the culture tour in Sorrento-- neither were bad, but were our least favorites.

Working with Melanie to plan our trip was effortless and all went smoothly. She was very accommodating when we requested changes prior to and during the trip. Our concierge, Lorenzo, was also very helpful during the trip and kept us informed by sending us a message every evening with the itinerary details for the next day. We always received timely responses when we had questions.

Hotel Reviews

Central Wellness Hotel Sorrento

Sorrento

This place was fantastic! Very clean. Awesome buffet breakfast.

Authenticity & Character

Beautiful modern rooms!

Location

Location is very good with a short walk to downtown amidst a lot of traffic and little sidewalk at times which is just due to the area.

Staff

Staff was very friendly and welcoming.

Cleanliness & Comfort

The room was spotless!

Terrazza Core Amalfitano

Amalfi

Beautiful and spacious suite!

Authenticity & Character

Location

The location itself is close to everything including busses and ferries so expect it to be busy which we didn't mind. Two notable things: the entrance is in a traffic tunnel and is poorly marked and pretty impossible to find initially. There is no actual porch/entryway so the moment you step out of the place you are literally in traffic with the exception of a tiny shoulder/path that doesn't seem to be meant for passengers. Secondly, there is a beautiful terrace facing the water but you will share it with two other guest rooms. The areas are sectioned off but there really isn't privacy on the terrace.

Staff

They were very kind and came to find us when we couldn't find the place. However, there was a bit of confusion because they were calling out a name that was not ours and also did not match that of our travel company. They said they were not given our name when reservations were made. We were also told that breakfast was provided at nearby restaurant with the exception of the first day we were there and breakfast would be provided at our accommodation. Unfortunately, the lady that gave us this info got the days reversed so we were left without breakfast the first day as the restaurant was closed. We did mention it to the staff the next day, but they acted like it must have been our misunderstanding. Not a huge deal.

Cleanliness & Comfort

The suite was spotless!

Dimore di Brando

Polignano a Mare

This is a very nice place to stay. The location was perfect and pretty much everything was within walking distance.

Authenticity & Character

Location

The location is perfect but a little difficult to find initially. The location of our room was different than the office. Travelers should know that they cannot be dropped off or picked up where this place is located as no vehicles can get to it so expect to haul your luggage a bit.

Staff

The staff was attentive and cordial.

Cleanliness & Comfort

There was mold/mildew in multiple places in the bathroom.

Activity Reviews

Full day driver to visit Alberobello and Ostuni + stop for lunch in a typical estate

Italy

We are glad we got to see Alberobello and Ostuni. Our driver, Salvatore, was excellent and even called a restaurant to let them know we were coming for lunch. We loved the restaurant he recommended.

Quality of Experience

Guides, Drivers and Staff

Transport

Ebike tour from Polignano with picnic

Italy

We loved this experience! Our guide, Davide, was awesome and very knowledgeable about the area. We were happy we got to see Monopoli on this tour. We stopped at a farm for lunch where they make mozzarella. It was fantastic!

Quality of Experience

Guides, Drivers and Staff

Davide was very personable and watched out for us in traffic. He also gave us the best recommendation on where to get gelato.

Transport

I do think a change here may be warranted to avoid riding in traffic so much.

Private transfer full day: Pompeii & lunch

Italy

We absolutely loved this day and highly recommend it! I am not a history buff, but was just amazed with Pompeii. The grounds at the winery were stunning and the staff couldn't have been better.

Quality of Experience

Guides, Drivers and Staff

Our guide at Pompeii couldn't have been better and the same goes for the person at the winery that gave us the tour via golf cart.

Transport

Our driver, Andrea, was very sweet, accommodating, and helpful.

The only real bummer was the hotel in Cortina d'Ampezzo, it was not a friendly or helpful personnel, the hotel is dark and depressing, the "free" breakfast" was especially underwhelming. Also the prices in the available restaurants were very high for the most part, we should have been warned. We really got ripped off in one meal experience. Milan too was too busy and not comfortable though the hotel was high end, we were only there 18 hours and needed the airport to begin our travel home. We would have much preferred to return to Verona from Lake Como as it is where we began and did not have enough time there.

Hotel Reviews

Hotel Indigo Verona - Grand Hotel Des Arts

Verona

I especially loved the outside seating in our room.

Authenticity & Character

Location

A bit of a walk to the shopping area though we liked that and walking was essential

Staff

Cleanliness & Comfort

Hotel Royal

Cortina d'Ampezzo

I mentioned this in previous question. I did not enjoy this home or hospitality. The breakfast was very weak and the gathering room to eat was dark and soulless.

Authenticity & Character

Dark, reception was poor...dining area...unimaginable

Location

Very central

Staff

Cleanliness & Comfort

Cannot understand how dining area was chosen, not comparable on any level to other hotels

Olivi Thermae & Natural Spa

Sirmione

Bright, clean, excellent service, grounds were beautiful, This is a well run family owned hotel with much pride.

Authenticity & Character

elaborate, spared not expense, pride is plentiful

Location

Its a bit of a walk though we loved that

Staff

Cleanliness & Comfort

Albergo Terminus

Como

It seems like the hotel was doing small renovations while we were there. Very dated though lovely. The dining room was divine and easily my favorite of all hotels

Authenticity & Character

Location

central to where we were

Cleanliness & Comfort

Hotel The Square Milano Duomo

Milan

Beautiful property. Rich and elegant. Rooms were by far the most plush, rooftop bar was a pleasure and bonus

Authenticity & Character

High end, elegant,

Location

Central in a very bustling city

Staff

could have been warmer

Cleanliness & Comfort

High standards, excellence

Activity Reviews

1-Day Experience – Easy Hike Around Lago di Braies

Italy

Very laid back, educational and fun, good exercise

Quality of Experience

Guides, Drivers and Staff

relatable and friendly

Transport

upbeat, positive and patient with us

E-Bike Adventure in the Ampezzo Dolomites (2–4 hours)

Italy

Rain and cold and we went anyway. It was uncomfortable to be sure though no regrets. I would do it all again and imagine with dry, even sunny weather this would have been more of a highlight.

Quality of Experience

Guides, Drivers and Staff

Guide was under the weather so a bit limiting, I am sure he did not want to go given the weather, though he was a trooper

Transport

actually just walked from hotel to get bikes, the rest was just the ev bikes

The Valpollicella wine region

Italy

Another not pretty day so a bit cool and overcast, the guide did well with 2 different groups at once. It was interesting and I think guide did well to keep it on track

Quality of Experience

Guides, Drivers and Staff

She did great and handled it professionally

Transport

Long drive to and from

Private boat tour of Lake Como - Explore Bellagio

Italy

Guide was great and knowledgeable, beautiful day helped immensely and many photo's taken, Bellagio was touristy so not a big fan though still lovely, this was a wonderful experience

Quality of Experience

Guide and driver were wonderful

Guides, Drivers and Staff

Transport

Private transfer from Illasi to Verona city center

Verona

Guide was wonderful, flexible, amazing energy, a friend, loved her

Quality of Experience

Guides, Drivers and Staff

Transport

Private Jewish tour in Milan

Italy

Not too exciting for me and of course the subject is already sad and devastating...

Quality of Experience

The facility was fit for the subject matter

Guides, Drivers and Staff

He was very good

Transport

My wife and I had our first trip to Italy this fall and decided to use KimKim as our trip organizer. We could not have been more satisfied with the service provided and how smooth the process was. Andrea who was in charge of organizing the trip was always in communication, professional and on top of every detail. The hotel selections where perfect and in the right location, the reserved transportation always on time, the restaurant recommendation on point; and every single guide we interacted with was very knowledgeable, passionate about their city and very pleasant. Honorable mention to Mariapaola and Arianna in Rome and the Vatican. Even when one of the guides could not make it at the last minute while in Florence, Andrea was able to get a substitute guide that was amazing (Ruta). One of the highlights of our trip was visiting the beautiful city of Assisi. You can breathe "peace" as soon as you step into the city. There we met with Maura as our guide and she was a delight. She was in constant communication with us even before we arrived. We also loved the wine tour in the Chianti region, but what made it really special was our tour guide, Quentin. He was so charming, full of life, passionate about wine and a wealth of knowledge.
I will be using Kimkim travel for our next trip to any part of the world.