Giorgia Torre

Hi Michelle,

Thank you so much for your lovely review! 💕💕I'm so happy to hear that you had a great time in Spain and enjoyed your trip. That's wonderful to hear!

It was a pleasure working with you, and I'd be very happy to help you plan a trip to Portugal whenever you're ready.

Thank you again for your kind words,
Warm regards,
Giorgia

Hi Vivian,

Thank you so much for sharing such an amazing review! I'm very happy to hear you had a great time in Spain with your family!
It was a pleasure helping you plan the trip, and I’m glad everything from the hotels to the tours and experiences went so well.
Thank you again for your kind words and recommendation.
All the best,🥰
Giorgia

Hi Alice,
Thank you so much for your lovely review and kind words. I’m delighted to hear that you had such a great time on your trip and that you enjoyed your tours and guides. I’ll be sure to pass along your wonderful feedback.
I hope we’ll have the opportunity to work together again in the future.
All my best, Giorgia🥰

Hi Eileen,

Thank you for taking the time to write a review and share your feedback. I would like to address each of your points in detail.
When I sent your travel documents two weeks before your trip, the email included a brief tutorial—less than two minutes—explaining how to download the app and navigate it. Shortly after, I had a call with you to walk you through the download and to explain how to use the chat feature, which functions just like texting. During that call, you mentioned you could not access the chat, yet you were able to view your itinerary. Since the chat icon appears in the upper right-hand corner of the itinerary and is visible while viewing it, both features should have been accessible. Upon your arrival, there was already a welcome message waiting for you from both our support team and from me. The app’s chat function provides seamless communication with our traveler support team (and with me), who are available throughout your trip. Our emergency number is also included in your travel documents.
Because the chat feature was not used, we had to rely on email, which made communication significantly more difficult. However, I continued to answer you as quickly as possible through the KimKim conversation and by phone to reorganize your trip due to the flight cancellation.
The app consistently receives positive feedback from travelers who appreciate having all their trip information in one place and an easy, direct line of communication with us.
I understand that your trip began under stressful circumstances due to your flight cancellation. Missing the first day meant missing your initial excursion, which I know you were looking forward to. I attempted to find an alternative boat excursion for you, but none were available, and the one originally scheduled did not have another departure until Monday—when you were already set to depart for Tenerife. Had rescheduling been possible, I certainly would have done so. Your travel documents included more than ten alternative activities you could have enjoyed that day after picking up your rental car, and I would have been more than happy to provide any additional details you needed.
Regarding the Stargazing experience, the location depends on moon phases and weather conditions for that specific day. The guide spoke with you the day before and prepared everything to ensure the best viewing spot and an enjoyable experience. Stargazing in Tenerife takes place in Teide National Park at high-altitude viewpoints due to minimal light pollution and clear skies. It cannot be conducted in low-lying or urbanized areas with streetlights. You chose not to attend without informing the guide, who drove a considerable distance to meet you and was left waiting. Several days later, another traveler completed the same experience and thoroughly enjoyed it, even sharing beautiful photos with us.
Your guided visit to Santa Cruz was canceled because an Orange weather warning—the highest level for rain—was issued for Tenerife. The guide appropriately canceled the activity due to potential flooding.
For your excursion to La Gomera and Teide, you noted that there was too much driving. During the planning phase, you expressed a desire to explore the islands and see different areas. Had you preferred a more relaxing holiday, I would have recommended more self-guided days, allowing you to choose how much driving to do. Excursions designed to explore the islands necessarily involve driving in order to visit the key highlights. A trip to La Gomera by ferry would not be worthwhile if limited to only one location.
You rated the Dreams Jardín Tropical Resort & Spa with 3 stars for its location. The property is situated in the heart of Costa Adeje, one of the best beach areas in Tenerife, and is within walking distance of the beach, restaurants, and other amenities. The beach areas in Tenerife are highly urbanized resort zones, so perhaps the experience did not match the type of beach environment you had envisioned.
Similarly, H10 Playa Meloneras Palace is located approximately 100 meters from the beach, making it one of the closest hotels to the shoreline in that area—also one of Gran Canaria’s best beach regions. There are no hotels situated directly on the beach in that specific area. Wristbands are common in resort hotels on Gran Canaria, including many five-star properties.
Regarding your stay at Boutique Hotel Cordial La Peregrina, I am sorry you felt the room was too small for the one night you were there. During our call, I explained the hotels you would be staying in and the room types. I would have gladly changed the hotel or the room category had you indicated that the standard room did not meet your expectations. In this case, I selected the standard room because your stay was less than 24 hours. The hotel staff would have been happy to show you how to adjust the thermostat and provide extra pillows or additional amenities upon request.
Thank you again for sharing your feedback.
Respectively
Giorgia

Hi Gary,

Thank you so much for your kind words and for taking the time to share such a detailed review. I’m thrilled to hear you enjoyed your 45-day trip to Italy, and it’s wonderful to know the guides and accommodations made such a positive impression.

I also truly appreciate your honest feedback about B&B Il Leone Blu in Catania—it’s very helpful to know. Most of all, thank you for trusting me to plan this once-in-a-lifetime experience. It was an absolute pleasure helping you create such a special trip!

Warm regards,
Giorgia

Hi Troy,

Thank you so much for your lovely review! I’m really happy to hear your mom’s birthday trip to the Azores was such a great experience. It was a pleasure helping you plan it, and I’m glad you enjoyed your guides so much.
I’d love to help you plan your next adventure!
Warm regards,
Giorgia