Lorenza is knowledgeable and responsive
Italy | Oct 12 - Oct 25, 2025

J
jo d.
Lexington, MA | Reviewed on Nov 05, 2025

Lorenza did a great job creating a wonderful vacation with us. It helped that we had a video call at the beginning of our planning, and that was a nice connection. We flew into Catania and drove right up to Taormina for 3 nights, then Siracusa, Modica, Agrigento, Marsala, and finally Palermo. We booked 2 hotels on our own and Lorenza recommended and booked the rest. The day tours were terrific and high quality, and all ground transportation she arranged worked very well. There were some blips, mainly relating to the app that the agency uses call Vamoos. For example, one hotel was changed for good reasons and we weren’t aware of it, so we arrived at the wrong hotel. Lorenza thought we would look in the app, but we were working from the printed itinerary. Even with that, it was a wonderful trip, with Lorenza available on WhatsApp throughout.

Hotel Reviews
Hotel Villa Paradiso Taormina
Taormina

Very nice front desk staff, we had a large room overlooking the water, On the third floor, our room had its own huge terrace with a separate entrance. We barely used the terrace because we were out so much. Breakfast was decent, the coffee was fabulous. Great location (but very windy roads to get there if you are driving, valet parking.

Authenticity & Character
Location
Walking distance to everything.
Staff
Cleanliness & Comfort
Scratchy towels.
Algilà Ortigia Charme Hotel
Siracusa

Lovely property, walking distance to everything in Ortigia, we had a sea view to watch ocean storms! The room was very small with almost no room to put two suitcases. We had a fridge and complementary water. Front desk staff were wonderful. Buffet breakfast had a great selection of food and then you can order many more items off the menu. Great coffee, umbrellas available,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiny rooms.
Hedoné Design Experience B&B
Agrigento

It’s a cute and clean B&B. The room was large and comfortable, the owner provided unlimited cold water and access to the refrigerator which was great. Breakfast was good with baked goods and fresh coffee, not much protein though. The location isn’t great and parking was a challenge, although we were able to walk 20 minutes to a good restaurant. If you are just going to the Valley of the Temples, there’s no real reason to stay in Agrigento, stay outside the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Viacolvento Boutique Hotel
Marsala

This was a unique little hotel. The reception desk staff was wonderful and had great ideas for restaurants and Marsala wine tours, which we hadn’t yet set up. The apartment was huge, with tons of closet space, a mini-kitchen, an iron and ironing board, a steamer, and private patio access. It’s in walking distance from the old part of town which has cute restaurants and shops. We drove over to Florio for the wine tours as it’s tough to get a taxi in Marsala. Parking was a challenge due to street cleaning one of the nights we were staying, so we had to move our car. Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Natoli Boutique Hotel
Palermo

This is such a pretty little hotel with 24 hour reception, an amazing made-to-order breakfast, and a big suite with a full kitchen. It’s off one of the main walking streets (Via Vittorio Emanuele) so you right in the middle of the action, walking distance to everything. The room had a little balcony where you can hang out and people watch. Umbrellas in the lobby, nice touch.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Boat Tour in Syracuse
Boat Tour in Syracuse
Italy

We cancelled this before we left. Only gave it a “poor” to be able to click through.

Archeological Museum “Pietro Griffo” - The Temple Valley
Archeological Museum “Pietro Griffo” - The Temple Valley
Agrigento

We cancelled this when we needed to change from afternoon to morning. Gave it a “poor” to click through.

Entrance ticket to Temple Valley
Entrance ticket to Temple Valley
Italy

The entry ticket was in the Vamoos app, which we forgot. But it was there and pre-paid, so that was convenient.

Quality of Experience
Wine tasting and Light Lunch in Marsala area
Wine tasting and Light Lunch in Marsala area
Italy

Did we miss this? Didn’t see it on our last itinerary.

Modica chocolate laboratory
Modica chocolate laboratory
Italy

Sara and her husband are amazing! We had a great tour at LAeQUA including all the specialized machinery for nuts and chocolate, and made our own Modica style chocolate. They focus on fair trade ingredients and have close relationships with their suppliers. The commitment to their products and mission is infectious. This laboraty if a little bit outside of the city and well worth the drive.

Quality of Experience
interesting, informative, delicious!
Guides, Drivers and Staff
Sara was a fabulous guide.
Transport
N/A, we drove ourselves
Palermo time at your leisure
Palermo time at your leisure
Italy

Not sure how to rate this so gave it a 3. The lists provided are fine, but we used Rick Steve's book and map and the hotel map for touring. Would have be nice to get local maps from KimKim, in hindsight.

Quality of Experience
Guided visit of Villa Romana del Casale - Private Guide
Guided visit of Villa Romana del Casale - Private Guide
Italy

Marta met us at the front gate and made this tour really enjoyable. She was knowledgeable about the Villa and Sicilian history, and a very nice person as well.

Quality of Experience
Guides, Drivers and Staff
Transport
N/A, we drove ourselves.
Mount Etna expedition and Etna wine experience
Mount Etna expedition and Etna wine experience
Italy

This was a great experience. Marco picked us up at our hotel and we were joined by another family of 5. He provided history and context as we were driving to Mount Etna, and gave us all some time to chat also. We stopped at a little convenience store to buy some water. Our first stop was a lava cave, which was fascinating, then we walked up the mountain to a dormant lava field. We ended with a wonderful lunch and winery tour at Cantine Petria. Would have been nice to have been provided water and walking sticks as parts of the climb were slippery and rocky. Marco was interesting, knowledgeable, and personable, and nice to spend the better part of day with.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Temple valley guided visit
Temple valley guided visit
Italy

Sabrina was fantastic. She knew all you could imagine about Sicilian history and the history of this place. She was interesting, interested, and paced the tour well. There’s a lot to cover and it can be overwhelming.

Quality of Experience
Guides, Drivers and Staff
We’d highly recommend Sabrina.
Transport
N/A, drove ourselves.
Salt Pans near Trapani/Marsala - Private guided visit and salt tasting
Salt Pans near Trapani/Marsala - Private guided visit and salt tasting
Italy

This tour was surprisingly fun! These are historic salt pans that are still worked by hand, with men in the salt pans. We learned so much - how they work, how they are managed, the history of salt panning in the region, how salt is stored, etc. The tasting afterwards was crazy good, with fresh fruits, vegetables and olive oil bread to combine with different flavored salts. That was delicious. Our tour guide was wonderful, on staff at the salt pans. The store sells it all, you will want to buy salt, especially fluer de sel (“flower of salt”) which is the salt that forms a thin, delicate crust on the surface of the seawater as it evaporates. It’s the one to use for finishing and garnishing.

Quality of Experience
Guides, Drivers and Staff
The guide was outstanding, can’t recall her name!
Transport
Palermo guided walk including insight on the anti-mafia movement (private guide)
Palermo guided walk including insight on the anti-mafia movement (private guide)
Italy

Chiara met us at the hotel and was warm, friendly and knowledgeable. This was actually a 3 hour tour and well worth the time. We covered a lot of ground, and learned so much about the history of the Mafia and today’s anti-mafia movement. While there, we learned more Sicily culture and history. Well worth the time.

Quality of Experience
Guides, Drivers and Staff
We recommend Chiara for this tour, and she does others in Sicily too.
Transport
N/A we drove ourselves
Local specialist: Lorenza Cannarsa
Lorenza
Lorenza Cannarsa
Local specialist in Città della Pieve | Replied on Nov 24, 2025

Ciao Jo,
Thank you so much for your wonderful and thorough review — it’s exactly what we need to improve our services and make each journey truly unique! It was a pleasure working with you, and I hope to hear from you again when you plan your next trip to Italy!

Lorenza