Caterina Belvedere

Throughout the trip our family kept looking at each other and saying - I'm so glad we booked this through KimKim. It's rare to take a family trip with a multi-generational, 6-person group and everyone feels like they had a relaxing time because everything was so well organized and taken care of. It would have been so hectic to have booked everything ourselves.

The process of tailoring our trip was seamless with our specialist Caterina. She made great suggestions along the way and we ended up with an itinerary that made sure we got to do everything we wanted. As we did the trip it was clear so many times how well she had understood our travel preferences and how right she was about the way she sequenced everything. The website's trip planning and itinerary process were so easy to use. We knew exactly what we were paying for in advance and what we would have to pay for when we got there so there were no surprises. The itinerary was handy for everyone in the group to know what was coming up.

Our concierge Beatrice was super responsive throughout the trip over whatsapp, clarifying any questions we had about when we should show up to helping arrange our request for a last-minute additional guide. She provided well-organized documents for all the activites when we arrived.

The Drivers were so professional and early every time. The vehicles were high-end, in excellent condition, and comfortable for our short and long drives.

Tour Guides were all engaging for the kids, knowledgeable, and had great personalities that brought all of the sights alive. They were very organized - with backup copies of all our tickets on hand. They also often made great recommendations for us for restaurants at each location. Special mention to Ms. Simona, Chef Max, Mr. Gianni, Ms. Martina, Ms. Giusy, Mr. Alessandro, Ms. Lucia, and our guides in Assisi and the Vatican.

For activities (golf cart tour, cooking class, etc.) very high quality vendors were selected for us and we had great experiences with everything Caterina at kimkim booked for us.

Caterina and her team were beyond amazing in helping make our trip to Italy amazing. Caterina helped with making our planned activities special and accommodated various changes until our itinerary was exactly as we wanted. She picked three amazing hotels for us, each not only located in prime areas of the city, but with welcoming staff and phenomenal rooms. Francesco, was our “on the ground” main contact who kept in touch with us daily to make sure we knew the plans for the following day along with the names and contact numbers of both the local guide we would be with and the drivers contact information. Any questions or concerns we had he responded to rapidly. He even helped us add a site to visit on our last full day in Bologna that was spectacular.

All the guides we had were knowledgeable, experienced, and friendly. Each guide was helpful and went above and beyond helping to make our stay in their city memorable . Allessia, our assistant in Venice, however, was truly spectacular. Her friendliness, clear joy in sharing her city and country with us, her going above and beyond with shuffling tour times around, helping us add a last minute tour (thanks also goes to Caterina and Francesco for that), and providing many food recommendations for Venice and Bologna made this trip one we will never forget. She even went so far as to send us a video clip she made for us on exactly how to get to a meet up point for the additional tour we added! I loved that she did not just help us get from one activity to another, but spent her time with us sharing both facts and history as well as personal anecdotes and ‘random’ cultural information like Italian gestures and their meanings.

If more stars were an option in reviewing our experience we would have given them. We look forward to a return visit to Italy so we can work with Catarina and her team again! I would not hesitate to also use KimKim for travel in other parts of the world given our experience in Italy.