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Your Custom Journey

Established in 1985, Customized s.r.l is a family run private tour operator, 100% Italian located in Mestre, (near Venice).

Over the course of decades, Customized s.r.l has made a name for itself which signifies quality and reliability within the fast-growing travel industry, Soon after launching, the CEO realized that the future of travel was changing and decided to create Your Custom Journey; a Luxury brand dealing directly with high-end individual travelers.

Our company guarantees unique services, all of which are provided by an expert and professional team of 50 employees. Our Travel Designers, those who personally create your itineraries, are people with great experience and, above all, they are great travelers themselves. They could not create a tailor-made itinerary for you if they did not know the destination themselves.

Our mission
Our goal is to create bespoke itineraries that give you the opportunity to experience a custom-designed journey with unforgettable and life-enriching moments and incredible unique experiences of our beautiful Country.

Your Custom Journey is part of the following groups: Italy Travel Agents

Featured trips & expertise

Sunset over Venice's Grand Canal
Honeymoon in Italy: Cortina, Venice, Cinque Terre & Lake Como - 11 Days

From high in the Dolomites to the shores of Lake Como, romance is in the air on this unforgettable Italian honeymoon. In just 11 days you'll visit four of northern Italy's most spectacular locales, starting in the mountain resort of Cortina d'Ampezzo. With a private driver at your service, you can forget about the logistics and focus on making memories: touring the atmospheric canals of Venice, hiking between fishing villages in the Cinque Terre, and cruising past stately villas and stunning scenery on Lake Como.

Umbrian countryside outside of Spoleto
Self-Drive Italy: Hill Towns of Tuscany & Umbria - 8 Days

The medieval hill towns of Tuscany and Umbria take center stage on this relaxed, 8-day road trip through the Italian countryside. Starting in the ancient city-state of Cortona, you'll set out on day trips to the stunning fortified towns of Montepulciano and Arezzo, discovering a treasure trove of Renaissance art and architecture. Hop over to quieter Umbria for spectacular scenery and more magical hilltop locales, visiting historic fortresses, cathedrals, and cities from your base in beautiful Assisi.

Enjoying a meal with friends
Italy Food & Wine Immersion: Treviso, Verona, Perugia, Urbino - 16 Days

Prepare for a full food and wine experience in 16 days on this trip to Veneto, Marche, and Umbria regions. Admire the art and architecture in Treviso as you sample an Italian prosecco. Continue to Verona for Valpolicella wine tasting, then make your way to Marche for the rolling hills and rustic hill towns of Tuscany. Cross the mountains into Umbria to end your trip in the regional capital of Perugia, where you’ll explore ancient ruins, browse Renaissance art, and spend your final day learning to cook the local cuisine.

Gargano, Natural Arch of San Felice
Relaxed Puglia Coast & Gargano Road Trip: Bari, Trani, Vieste - 8 Days

Spend a relaxing 8-day road trip enjoying nature in Puglia and exploring wonderful must-see sites.  Start your trip in Trani, a wonderful seaside city, almost a "stone's throw" from Bisceglie. This is also the perfect starting point to explore the surroundings, such as the marvelous Castel del Monte, archeological sites like Canne, or the ancient  Dolmens and Menhir. Your stay in the Gargano promontory will make your trip, between wild lush forested areas and peaceful fine beaches. 

An ancient stone tower on the Sardinian shore
Explore Sardinia: Santa Teresa, Alghero, Sant'Antioco & Cagliari - 12 Days

Dive deep into the landscape, culture, and history of Sardinia on this 12-day itinerary. Starting in the northeastern coastal town of Santa Teresa Gallura, you'll travel across the island and make your way down the west coast to the bustling capital of Cagliari, taking in an ever-changing landscape of rugged hills, sea cliffs, vast sand dunes, and brilliant turquoise waters. Visit the sea caves of Neptune's Grotto, discover mysterious Neolithic ruins, sample Sardinia's distinct cuisine, and relax on some of Europe's best beaches.

Sunset over Ortygia
Luxury Italy: Syracuse & Sorrento - 7 Days

Discover two of Italy's most beautiful coastlines on this week-long seaside itinerary. The Sicilian city of Syracuse welcomes you first, as you stroll its UNESCO-listed old town, unwind on its pristine beaches, and marvel at the ancient ruins of its storied past. A quick flight north takes you to the glittering Amalfi Coast, where Sorrento serves as your base to explore colorful fishing villages, turquoise waters, and the magical island of Capri.

Recent Trip Reviews for Your Custom Journey

A vacation like no other · Italy - May 11 - May 20, 2022

Traveler: Nisah M. - Local specialist: Fabio Fasone

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local... read more

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local restaurants and sample traditional foods. This food tour started on a cheese farm, traveled to a family owned pizza shop where we made our own pizzas, and ended on a lemon farm! It was one of my most memorable days. We learned so much, about the way of the people and how it shaped the food/culture. I highly recommend this tour for those who really want to explore an authentic side of Italy.

Another favorite day was the trip to Ischia to experience a day at the hot springs. We choose to go to the water park Negombo. This park was most breathtaking- the natural beauty of the island was kept intact, well manicured, and the pools were all full of different features. I would recommend a day here to anyone looking to unwind.

We really enjoyed our hiking guide from our Path of Gods hike. It really is a wonderful experience to get to know the history from a local. He was very informative and able to open our eyes to things we would have never known about along that hike.

We loved each hotel that Fabio picked for us. It was only until we stayed at each hotel and experienced the city highlights that we could fully appreciate the optimal locations picked out for us! Thank you for that. Our favorite hotel was Hotel Corallo- the costal views were unbeatable.

Every driver was very punctual, professional, and friendly. A very special thank you to the driver who picked us up on May 13 from the Naples train station to our hotel, (we apologize, we cannot remember their name), they were with Ms. Deborah and while we were reviewing our itinerary details for future drop off/pick ups and excursions, he was very attentative to details and helped point out small tips for us.

It was great having a personal concierge in Italy, having Mrs. Daniela help us through any details that we were unsure of was very reassuring. Her availability and ability to help us at any time was greatly appreciated.

We cannot wait to plan another trip with kimkim! We don’t know where and we don’t know when, but we do know that it will be amazing.

Hotel Reviews

Hotel Corallo

Sorrento

Overall Rating
Hotel Review

Staff were very friendly and helpful The hotel was very clean, the costal views were unbeatable Even the breakfast buffet was really good, lots of options and very tasty

Cleanliness & Comfort

Staff

Authenticity & Character

Location

47 Boutique Hotel

Rome

Overall Rating
Hotel Review

Great location to experience so much in Rome, the location makes a lot of highlights walkable. The rooms are very modern and the inside garden/patio is adorable.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Reviews

Sorrento food tour

Italy

Overall Rating
Activity Review

I loved every part of this food tour. The hosts were so charming, so genuine, and fun to be around. Learning about the cheese farm was most enjoyable, and of course eating the best cheese I have ever had was an amazing experience.

Transport

Guides, drivers and staff

Quality of Experience

Pasta Making Class in Rome ( group tour)

Rome

Overall Rating
Activity Review

Our chef that walked us through how to make traditional pasta was great! Talking about food and tips/tricks in the kitchen was a great experience. She was very patient and helpful. Of course, the best part of this is eating the food that you made!

Transport

Guides, drivers and staff

Quality of Experience

Our wonderful 8 days in Italy · Italy - May 14 - May 21, 2022

Traveler: Pavithra R. - Local specialist: Sonia Vanzin

My husband and I had a wonderful 8 day tour of Italy. We had excellent communication with our local specialists Barbara during the entire length of the trip. Sonia was extremely helpful in providing various trip options and helping us customize the trip to our liking.

Thank you for making each day a highlight and memorable part of our trip. We especially loved hiking up to Lagazuoi, Col de Bos and Tofana di Rozes in Cortina d’Ampezzo . Our local guide
Chiara was exceptional and we now... read more

My husband and I had a wonderful 8 day tour of Italy. We had excellent communication with our local specialists Barbara during the entire length of the trip. Sonia was extremely helpful in providing various trip options and helping us customize the trip to our liking.

Thank you for making each day a highlight and memorable part of our trip. We especially loved hiking up to Lagazuoi, Col de Bos and Tofana di Rozes in Cortina d’Ampezzo . Our local guide
Chiara was exceptional and we now have a great understanding of the history behind the Dolomites that we hiked to.

We had high expectations for Chianti - the Tuscany trip, but the actual sights and experience exceeded them! Local expert Jessica was extremely helpful and friendly to have shown us the best of the countryside. We can’t wait to try what we learned in the cooking class!

The Kimkim specialists Sonia and Barbara helped us through some last minute changes in our plans and quickly changed our train reservations, pick up options and guided us on obtaining a covid test prior to leaving.

Overall, we would highly recommend both Italy and the Kimkim team. We are definitely planning to come back!

Hotel Review

HOTEL de LEN

Cortina d'Ampezzo

Overall Rating
Hotel Review

Fantastic service, picturesque location, and comfortable stay with the latest in Scandinavian design! We thoroughly enjoyed our stay at this hotel, especially the luxurious spa experience with Dolomites in the foreground! The staff was especially courteous and ensured our stay was taken care of in every way.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Activity Review

Private guided hiking: the stunning Tre Cime di Lavaredo loop in the Dolomites

Italy

Overall Rating
Sonia Vanzin profile photo
Sonia Vanzin, local specialist, responded to this review:

Ciao Pavithra and Sathish. It was a pleasure planning your trip and I am glad you had a great time in Italy. Wish you all the best.

A great trip to Itlay · Italy - Apr 28 - May 7, 2022

Traveler: Patti B. - Local specialist: Fabio Fasone

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast.... read more

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast. Staff very welcoming and friendly.
On to the Amalfi Coast. The hotel Corallo was okay, staff was very good, breakfast was very good ,views were stunning. It is a very attractive hotel, but lacking certain amenities, like a coffee maker, readily available ice, make-up mirror. led to believe that hourly transit to the town was provided, and it was not that often. We also had an issue with noise from the lobby and a bathroom door that was difficult to open.. All of these issues were somewhat handled by the manager, but the issue with the door handle was never really fixed.
However we were lucky enough to have a wonderful driver,
carmine. We kept him for 3 days.
It was a pleasant stay but I would not go back there.

On to Rome. Perfection. HotelMartis Palace location was ideal. Hotel completely charming and the staff most accommodating. We would definitely go back there and recommend it to everyone. Great breakfast also. Lovely rooftop lounge overlooking the entire skyline. Louisa was a lovely guide for Rome . completely knowledgeable and very flexible to our schedule.

The trip was a great success thanks to Kimkim

Hotel Review

Hotel ai Reali

Venice

Overall Rating
Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for... read more

Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for future guests.
I look forward to helping you plan your next trip to Italy and discover different areas.
Ciao
Fabio

Tim

Venice, Florence, Amalfi Coast & Rome - 14 Days · Italy - Apr 3 - Apr 16, 2022

Traveler: Tim Z. - Local specialist: Fabio Fasone

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional. read more

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional.

Hotel Review

Hotel Ruzzini Palace

Venice

Overall Rating
Hotel Review

Incredibly friendly, welcoming and helpful staff. Great breakfast and bar area. Rooms well appointed and quiet. Perfect location to be away from the crowds but close to everything.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Tim and Ronda
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am also happy that you loved our guides and drivers our suppliers have been selected through the years and we strive to provide the best service possible, I am so glad you liked our concierge service and that Alessia was a great help answering all your questions.
I look forward to helping you plan your future trip to Italy and welcoming you again.
Ciao
Fabio

Amazing Trip to Venice, Florence, Cinque Terre and Milan · Italy - Apr 19 - Apr 28, 2022

Traveler: Martha M. - Local specialist: Monica Pellizzari

We were extremely pleased with the overall experience we had with KimKim. Our local specialist, Monica took our ideas and provided us an itinerary that was specific to us. She offered excellent ideas and options and promptly answered any questions we had.
Alessia, our overall coordinator was excellent. From the first time we met her we felt a connection with her. She was warm, welcoming, so very knowledgeable and a joy to be with. Her command of the English language was comforting and... read more

We were extremely pleased with the overall experience we had with KimKim. Our local specialist, Monica took our ideas and provided us an itinerary that was specific to us. She offered excellent ideas and options and promptly answered any questions we had.
Alessia, our overall coordinator was excellent. From the first time we met her we felt a connection with her. She was warm, welcoming, so very knowledgeable and a joy to be with. Her command of the English language was comforting and just made everything easy. Alessia was precise in her coordination of our activities. She arranged every appointment with guides, drivers, etc. so that everything ran smoothly. She provided an updated itinerary every night for the next day.
In Venice, in addition to Alessia, Sylvia provided a guided tour to St Mark’s Cathedral and Doge’s Palace. She was knowledgeable, informative and cordial. We especially enjoyed the uniqueness of Venice. For the next several days, Simone was our driver. He was friendly, helpful and his good English was appreciated. Simona, our city guide in Florence did an excellent job of informing us of the depth of history, culture and arts in Florence. We were especially amazed that the church of Santa Croce was the burial place of so many famous Italians and there is a statute in there that may have inspired the Statue of Liberty in New York harbor. Our day in the Tuscan countryside was my favorite. The stop in Sienna was fun and the wine tasting and lunch at Casa Emma in San Donato was a fitting celebration for 50 years of marriage. Our guide in Pisa, Vincenzo, was also knowledgeable and friendly. We were surprised at actually how much the leaning tower is actually leaning and what has been done to stabilize it. Our last few days were spent in the amazing Cinque Terre. Chiara was our guide of the five lands. Again, she was pleasant, knowledgeable and seemed to enjoy the day with us. We were disappointed that because of the weather we couldn’t enjoy the lands from the boat, but Chiara adjusted the schedule so that we still had a fun day. Two other drivers took us to Milan and then to the airport. They were both prompt and did an excellent job of delivering us to our designated places. Of everything, the planning and attention to detail was evident to us and very much appreciated.

Hotel Review

Santa Croce Boutique Hotel

Venice

Overall Rating
Hotel Review

The friendliness and helpfulness of the staff at Santa Croce Boutiques Hotel was above and beyond our expectations. The room was clean and convenient to surrounding areas.

Cleanliness & Comfort

Staff

The friendliness of the staff and their desire to meet our every need.
Authenticity & Character

Location

Activity Review

Full-Day Private Excursion to Siena & Chianti Wine Region

Florence

Overall Rating
Activity Review

We enjoyed seeing the countryside. The lunch and wine tasting in the beautiful surroundings was a memory we won’t forget.

Food

Transport

Guides, drivers and staff

Quality of Experience

Monica Pellizzari profile photo
Monica Pellizzari, local specialist, responded to this review:

Ciao Martha,

thank you for your wonderful review.
I am so happy that we've been able to make you feel "at home", always surrounded by not only professional but also passionate people. This is the "extra" that we always try to add to our tailor-made trips. It was a pleasure planning together your trip Martha, and I am delighted you'll have beautiful memories of Italy. Thank you very much for sharing your feedback. It's telling us that we're going in the right direction.

I wish you all the best and I'm looking forward to welcoming you again.
Ciao!
Monica

Tiffany

Excellent trip. The planning was very smooth and the hotels were INCREDIBLE!!! · Italy - Feb 26 - Mar 6, 2022

Traveler: Tiffany K. - Local specialist: Monica Pellizzari

Excellent trip. The planning was very smooth and Monica thought of everything. My favourite part was the beautiful hotels and the easy transfers. I highly recommend using KimKim as they've got loal guides who can help with all the planning and then the transfers between cities if that's what you're doing.
Loved every minute! read more

Excellent trip. The planning was very smooth and Monica thought of everything. My favourite part was the beautiful hotels and the easy transfers. I highly recommend using KimKim as they've got loal guides who can help with all the planning and then the transfers between cities if that's what you're doing.
Loved every minute!

Hotel Review

Hotel Corona D'oro

Bologna

Overall Rating
Hotel Review

From the minute I stepped inside I felt like I was a movie star. The staff were incredibly helpful and catered to us the whole time. The room was incredibly lavish and huge and there was a free bar for Spritz's etc. I wanted to stay forever and live there. The breakfast was incredible with cold cuts from Bologna and parmesan cheese. I didn't even think I liked parmesan cheese until Bologna. The location is excellent and you're so close to all the action yet it was quiet in the rooms. The bathrooms were beautiful although the toilet was particularly high (my son even fell off one time). I honestly can't wait to go back and would leave 100 stars if I could!

Tips for future travelers

Definitely stay there if you can!!

Location

So close to all the action!
Cleanliness & Comfort

The bed could have been softer but it was all so beautiful that I didn't mind
Staff

Lovely check in and check out
Authenticity & Character

Beautiful room and the ceilings were incredible
Activity Review

Tour of Pisa

Florence

Overall Rating
Activity Review

Our tour guide was fantastic and knowledgeable and spoke perfect English. He made me fall in love with the region and what we saw. The tower of Pisa was quite incredible to see as well. I wanted to stay with the tour guide and have him show me all of Italy!

Transport

Loved our driver!! Loved having a private van.
Guides, drivers and staff

Absolutely excellent
Quality of Experience

Tour guide!!
Monica Pellizzari profile photo
Monica Pellizzari, local specialist, responded to this review:

Ciao Tiffany!!!
How nice reading your review! Thank you so much!!

I am really glad you had an amazing time here in Italy (this is always our purpose!!) with your wonderful family visiting Venice, Florence, Pisa, and Bologna.
I am also happy that our services met your expectations and that you enjoyed our driver services, hotel choices, and guided tours. Vincenzo in Pisa is an excellent tour guide very professional and knowledgeable.

It was a pleasure planning your trip Tiffany. Thank you... read more

Ciao Tiffany!!!
How nice reading your review! Thank you so much!!

I am really glad you had an amazing time here in Italy (this is always our purpose!!) with your wonderful family visiting Venice, Florence, Pisa, and Bologna.
I am also happy that our services met your expectations and that you enjoyed our driver services, hotel choices, and guided tours. Vincenzo in Pisa is an excellent tour guide very professional and knowledgeable.

It was a pleasure planning your trip Tiffany. Thank you again for traveling with us, and I am looking forward to welcoming you again to our beautiful country.
I wish you all the best!!
Ciao!
Monica

Linda

Italy - hiking the Dolomites and relaxing at Lake Garda · Italy - Sep 4 - Sep 12, 2021

Traveler: Linda C. - Local specialist: Sonia Vanzin

Our family of 5 adults had a terrific trip to Italy with the help of Kimkim and our travel planners Sonia and Barbara. Our trip was very customized to fit everyone's interests. The first part of our trip was hut-to-hut hiking in the Dolomites. We had assistance planning our hiking route, and Sonia arranged for all the lodging and transfer details. After the 4 days of hiking, we spend 4 days in Lake Garda area for wine tasting, cooking class, city tours, and relaxation. It was a perfect trip... read more

Our family of 5 adults had a terrific trip to Italy with the help of Kimkim and our travel planners Sonia and Barbara. Our trip was very customized to fit everyone's interests. The first part of our trip was hut-to-hut hiking in the Dolomites. We had assistance planning our hiking route, and Sonia arranged for all the lodging and transfer details. After the 4 days of hiking, we spend 4 days in Lake Garda area for wine tasting, cooking class, city tours, and relaxation. It was a perfect trip for our family - a mix of adventure and culture. We had a couple of small glitches and Sonia/Barbara were a phone call away with quick fixes. We are so impressed with Kimkim and plan to use their travel services again.

Hotel Review

Hotel de la Poste

Cortina d'Ampezzo

Overall Rating
Hotel Review

Excellent stay in the heart of Cortina. Lovely hotel, comfortable and clean rooms, and the restaurant is tops.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Sonia Vanzin profile photo
Sonia Vanzin, local specialist, responded to this review:

Ciao Sutton family! How nice reading your review! Grazie!
It was a pleasure planning your trip and I am glad you enjoyed your time in Italy.
Wish you all the best and I look forward to welcoming you again.
Sonia

Amazing first visit for my son to Venice, Bologna to visit relatives, Florence, Tuscany, and Rome · Italy - Dec 28 - Jan 8, 2022

Traveler: Dean C. - Local specialist: Fabio Fasone

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly... read more

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly located and only a few blocks from Saint Marks Square and made it easy to walk everywhere and for us to pick up the water bus system to visit different islands like Murano for glass blowing and Burano for lace making items. Alessia our Concierge in Venice was amazing. She made sure we saw the sites and had a great experience in Venice and made sure of all our other visits to Bologna, Florence and Rome all went with out any problems. Our tour guide Dennis for the Colosseum and Roman Forum in Rome was amazing. His fold out pictures of the Colosseum and Roman Forum before and after and clear explanations made it very interesting. When it is time for us to return to visit Italy with the rest of the family we will be sure to use Kimkim again.

Hotel Reviews

Bauer Il Palazzo

Venice

Overall Rating
Hotel Review

The breakfast was amazing. The location was perfect for walking to San Marco .

Location

Easy directions and walking distance to San Marco square
Cleanliness & Comfort

Warm towel over the heated radiator in the bathroom
Staff

Provided us with a power adapter to charge our iphones at no charge.
Authenticity & Character

Look and feel of old charm and heat in room was perfect for our stay after Christmas

Hotel Corona D'oro

Bologna

Overall Rating
Hotel Review

Location was in the heart of the city.

Tips for future travelers

Breakfast was

Location

perfect location for walking to see the sites in the city center.
Cleanliness & Comfort

Staff

very helpful with any questions and provided a map.
Authenticity & Character

small hotel with nice relaxing feel while in the lobby

Hotel Della Conciliazione

Rome

Overall Rating
Hotel Review

This hotel location at 163 Borgo Pio Street was close to a Farmacy to get our Covid test for return flight to the U.S. and a close walk for our tour of the Vatican Museum, Saint Peters Square and Saint Peters Basilica. Also the two restaurants we ate at on this street were all excellent.

Tips for future travelers

Breakfast was good and the hotel provided us with a bag lunch for our early trip to the airport. However, we had to pitch our drink they provided when we went through security at the airport.

Location

Close to Vatican for our tour and on a street with good restaurants
Cleanliness & Comfort

Staff

Authenticity & Character

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Dean,
Thank you very much for your review we are really glad you had an amazing time here in Italy visiting our fantastic cities of Venice Bologna Florence and Rome.
We are also happy our services met your expectations and enjoyed our driver services, hotel choices, and especially our concierge service. I am happy also you liked our guide Dennis in Rome he is an excellent tour guide very professional and knowledgable.
Thank you again for having traveled with us, we wish you all the best and we look forward to welcoming you again to our beautiful country.
Ciao
Fabio

Sonia put together a fabulous trip · Italy - Oct 9 - Oct 25, 2021

Traveler: Will M. - Local specialist: Sonia Vanzin

Sonia put together a fabulous trip for us. We were particularly interested in Italian wine, and she was able to secure personal tastings at local wineries specializing in Barolo, Barbaresco, Brunello, and Nero d’Avola. The wine is Sicily was a particular treat, as we were not as familiar with it prior to the trip. The Gambino winery on Mt Etna was the biggest surprise. I even joined the wine club.

Our trip covered the north (Piedmont) to the south (Sicily and Sorrento) over 18... read more

Sonia put together a fabulous trip for us. We were particularly interested in Italian wine, and she was able to secure personal tastings at local wineries specializing in Barolo, Barbaresco, Brunello, and Nero d’Avola. The wine is Sicily was a particular treat, as we were not as familiar with it prior to the trip. The Gambino winery on Mt Etna was the biggest surprise. I even joined the wine club.

Our trip covered the north (Piedmont) to the south (Sicily and Sorrento) over 18 well-spaced days. Accommodations were interesting and excellent. No chain hotels. Drivers were always on time, spoke good English, and often provided helpful local knowledge. Our virtual concierge Mara was always available by phone when we wanted to reschedule an activity on our itinerary.

Sonia Vanzin profile photo
Sonia Vanzin, local specialist, responded to this review:

Dear Will, thanks for your feedback.
It was a pleasure planning your trip and I am glad you enjoyed your time in Italy.
I agree - Sicily is fantastic!
Wish you all the best and I look forward to welcoming you again.
Sonia

Dream Vacation In Sicily · Italy - Oct 7 - Oct 13, 2021

Traveler: Michael C. - Local specialist: Fabio Fasone

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one... read more

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one we will share with our family and friends and would give it a 5 * rating.
Here are a few of my suggestions for future travelers:
Realize that driving yourself in Sicily is not easy. The city streets are very narrow and parking is almost impossible. Instead of traffic lights, they often use traffic circles which are poorly marked and often confusing, even with Google. On the Autostrada there are tolls which are like E-Z pass in the US. You have to be careful choosing your toll booth. In the future, we would hire a driver.
My last advice for future travelers would be to not expect an on-time departure from the smaller airports if you hope to continue on to the next leg of your flight. The smartest move we made was to book a reservation the night before our departure in Rome Hilton which is within walking distance of the airport. I believe you should share suggestions like these with future travelers.

Hotel Review

Hotel Villa Belvedere

Taormina

Overall Rating
Hotel Review

We loved this hotel. Nice big room, clean and airy. Staff was wonderful. The pool area was beautiful. The view of the water below and the mountainside was breathtaking. Couldn’t believe how they parked cars in their lot. Worth staying there just for that trick!

Tips for future travelers

Just how tricky it can be to reach the hotel.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Dear Michael,
Thank you very much for submitting your review and for these fantastic words.
We are delighted that you were satisfied with the service of a personal concierge, James is very professional and pleasant. I am also very happy you liked the services of our tour guides, we strive to provide the best experience for our guests.
Thank you also very much for sharing your pictures I like them.
We look forward to welcoming you again in the next future.
Ciao
Fabio

There were a few minor glitches. I would hav... · Italy - Aug 21 - Aug 29, 2021

Traveler: Karan o. - Local specialist: Monica Pellizzari

There were a few minor glitches. I would have liked to have had St Peter's Basilica included in the Vatican trip, but it wan't and I wasn't given that option. Most guides were super informative and delightful, but there is a parking problem in Tuscany tour and the guide couldn't accompany us on the sights. Again, it would have been good if the Pisa was arranged in a way so we could have entered it, but that was not an option.
In Rome, I would have liked to have had a tour of the first... read more

There were a few minor glitches. I would have liked to have had St Peter's Basilica included in the Vatican trip, but it wan't and I wasn't given that option. Most guides were super informative and delightful, but there is a parking problem in Tuscany tour and the guide couldn't accompany us on the sights. Again, it would have been good if the Pisa was arranged in a way so we could have entered it, but that was not an option.
In Rome, I would have liked to have had a tour of the first level of Coliseum.
The hotel at Spainsh Steps was not great. For the prices that I paid, I would have liked to have better luxury.
Since you asked: David was the highlight. Sisteine chapel was underwhelming (Sorry Michaelangelo! I expected to be blown away like seeing Mona Lisa. I wasn't)
Except for these two minor glitches (4 1/2 stars but you don'e have 1/2 stars), everything was out of this world. They even tried to pick pocket us in the subway in Rome. Speaking of the complete experience!
Monica was outstanding. A definite 5. Alessia in Venice was great. Another 5.
Hope to work with you again next year for Greece!

Monica Pellizzari profile photo
Monica Pellizzari, local specialist, responded to this review:

Ciao Karan,
thank you so much for taking the time to submit a review for your recent trip to Venice, Florence, and Rome. It was a little challenging to arrange everything in a short time, during this “special” period, but I am delighted that you had a great time in Italy. Alessia (your Personal Concierge) and I are very grateful for your 5 stars feedback on our service. It's a pleasure to read that you liked the Colosseum, Palatine Hill, and ancient Rome 3-hour private tour, wishing to have... read more

Ciao Karan,
thank you so much for taking the time to submit a review for your recent trip to Venice, Florence, and Rome. It was a little challenging to arrange everything in a short time, during this “special” period, but I am delighted that you had a great time in Italy. Alessia (your Personal Concierge) and I are very grateful for your 5 stars feedback on our service. It's a pleasure to read that you liked the Colosseum, Palatine Hill, and ancient Rome 3-hour private tour, wishing to have the opportunity to extend the visit to see also the 1st Tier of the Arena. The same goes for Pisa: after a full day visit to Siena, Chianti area, and San Gimignano, your last day stop in Pisa was arranged as a relaxing stroll to see the Miracle Square and the Leaning Tower, just not to overdo this day tour. By reading your review, I'll definitely take under consideration your precious comments, and try to offer an even more complete experience.
Other than that, I am terribly sorry to hear now about St.Peter's Basilica. Your Personal Concierge was there for you, above all for those "little glitches", to offer solutions, and make you happy 100%.
Unfortunately, due to the covid-19 physical distance measures, the direct passage between the Sistine Chapel and Saint Peter's basilica is currently closed. This means that to enter the Church the tour will need to go around the Vatican State walls. I don’t know if there was a misunderstanding about that or an unexpected problem, but the program of your tour always includes the entrance of St. Peter’s Basilica. I’ll double-check with my suppliers, just to make sure that nothing has changed. Once again, thank you for the information.
Thank you also for providing the critique of your hotel in Rome. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times with great traveler reviews, but your comments have prompted us to make an inspection ourselves and reconsider using it for future guests. I would like to highlight that all of the accommodations we included are rated at a 4* category with views and centrally located, which I well understood suited your preferences and specific needs based on our phone conversations. All the hotels were in the city center (in Venice in front of St Mark basin, with a view on St. George Island, in Florence next to Santa Maria Novella Basilica, and Rome in Via Condotti, at the Spanish steps).
Thank you again for providing us your feedback, so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.

Italy · Italy - Nov 28 - Dec 7, 2019

Traveler: Cory U. - Local specialist: Fabio Fasone

Had a ton of fun. All the recommendations for restaurants were on point. The Wine tour was a little underwhelming. That is pretty much my only criticism of the vacation. Thanks for everything !!

Trip to Italy · Italy - Jul 14 - Jul 20, 2019

Traveler: Don S. - Local specialist: Fabio Fasone

Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Buongiorno Don,
Thank you very much for these kind words about your trip to Italy,
We are delighted that you enjoyed our guides and drivers throughout your travels.
We are also happy you enjoyed the host of your personal concierge in Bologna, it makes a difference to have somebody local to assist you during your stay.
Thanks for submitting the pictures I like them a lot!!
We will be happy to welcoming you again in the next future for another exciting journey in Italy.
Ciao
Fabio

Derrick

Trip to Italy · Italy - May 31 - Jun 5, 2019

Traveler: Derrick C. - Local specialist: Fabio Fasone

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is... read more

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is and in what their duties consist of especially making suggestions during days off and being more proactive and make things more personable. I personally made sure this will not happen again in the future.

Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.