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Your Custom Journey

Established in 1985, Customized s.r.l is a family run private tour operator, 100% Italian located in Mestre, (near Venice).

Over the course of decades, Customized s.r.l has made a name for itself which signifies quality and reliability within the fast-growing travel industry, Soon after launching, the CEO realized that the future of travel was changing and decided to create Your Custom Journey; a Luxury brand dealing directly with high-end individual travelers.

Our company guarantees unique services, all of which are provided by an expert and professional team of 50 employees. Our Travel Designers, those who personally create your itineraries, are people with great experience and, above all, they are great travelers themselves. They could not create a tailor-made itinerary for you if they did not know the destination themselves.

Our mission
Our goal is to create bespoke itineraries that give you the opportunity to experience a custom-designed journey with unforgettable and life-enriching moments and incredible unique experiences of our beautiful Country.

Your Custom Journey is part of the following groups: Italy Travel Agents

Featured trips & expertise

Enjoying a meal with friends
Italy Food & Wine Immersion: Treviso, Verona, Perugia, Urbino - 16 Days

Prepare for a full food and wine experience in 16 days on this trip to Veneto, Marche, and Umbria regions. Admire the art and architecture in Treviso as you sample an Italian prosecco. Continue to Verona for Valpolicella wine tasting, then make your way to Marche for the rolling hills and rustic hill towns of Tuscany. Cross the mountains into Umbria to end your trip in the regional capital of Perugia, where you’ll explore ancient ruins, browse Renaissance art, and spend your final day learning to cook the local cuisine.

Gargano, Natural Arch of San Felice
Relaxed Puglia Coast & Gargano Road Trip: Bari, Trani, Vieste - 8 Days

Spend a relaxing 8-day road trip enjoying nature in Puglia and exploring wonderful must-see sites.  Start your trip in Trani, a wonderful seaside city, almost a "stone's throw" from Bisceglie. This is also the perfect starting point to explore the surroundings, such as the marvelous Castel del Monte, archeological sites like Canne, or the ancient  Dolmens and Menhir. Your stay in the Gargano promontory will make your trip, between wild lush forested areas and peaceful fine beaches. 

An ancient stone tower on the Sardinian shore
Explore Sardinia: Santa Teresa, Alghero, Sant'Antioco & Cagliari - 12 Days

Dive deep into the landscape, culture, and history of Sardinia on this 12-day itinerary. Starting in the northeastern coastal town of Santa Teresa Gallura, you'll travel across the island and make your way down the west coast to the bustling capital of Cagliari, taking in an ever-changing landscape of rugged hills, sea cliffs, vast sand dunes, and brilliant turquoise waters. Visit the sea caves of Neptune's Grotto, discover mysterious Neolithic ruins, sample Sardinia's distinct cuisine, and relax on some of Europe's best beaches.

Sunset over Ortygia
Luxury Italy: Syracuse & Sorrento - 7 Days

Discover two of Italy's most beautiful coastlines on this week-long seaside itinerary. The Sicilian city of Syracuse welcomes you first, as you stroll its UNESCO-listed old town, unwind on its pristine beaches, and marvel at the ancient ruins of its storied past. A quick flight north takes you to the glittering Amalfi Coast, where Sorrento serves as your base to explore colorful fishing villages, turquoise waters, and the magical island of Capri.

Sweeping views across Capri
Luxury Italy: Sorrento & Rome - 8 Days

Sun-soaked Amalfi beaches and Rome's ancient splendor are the star attractions of this 8-day Italian itinerary. Start in Sorrento, your base to explore the lemon groves and fishing villages of the glamorous Amalfi Coast. After a magical day spent sailing around Capri, transfer to Rome for the remainder of your stay—leaving you with ample time to soak up the rich history and cosmopolitan energy of the Eternal City. With transport provided by private drivers and concierge train journeys, you'll have the luxury of forgetting about logistics and relaxing into a dream Italian vacation.

Positano at dusk
Luxury Italy: Sorrento, Naples, Rome, Tuscany, Florence & Venice - 18 Days

Explore multiple Italian cities, landscapes, and regions while never feeling rushed on this 18-day luxury itinerary. Whisked to each destination by a blend of private drivers and concierge train journeys, you can focus on immersing yourself in an Italian grand tour. Start in Naples to explore the clifftop villages of the Amalfi Coast, then head to Rome for ancient history and buzzing nightlife. Taste your way through Tuscany as you tour Chianti’s lush countryside and discover Florence’s Renaissance splendor, before ending your journey of a lifetime amongst the palaces and canals of Venice.

Recent Trip Reviews for Your Custom Journey

Sonia put together a fabulous trip · Italy - Oct 9 - Oct 25, 2021

Traveler: Will M. - Local specialist: Sonia Vanzin

Sonia put together a fabulous trip for us. We were particularly interested in Italian wine, and she was able to secure personal tastings at local wineries specializing in Barolo, Barbaresco, Brunello, and Nero d’Avola. The wine is Sicily was a particular treat, as we were not as familiar with it prior to the trip. The Gambino winery on Mt Etna was the biggest surprise. I even joined the wine club.

Our trip covered the north (Piedmont) to the south (Sicily and Sorrento) over 18... read more

Sonia put together a fabulous trip for us. We were particularly interested in Italian wine, and she was able to secure personal tastings at local wineries specializing in Barolo, Barbaresco, Brunello, and Nero d’Avola. The wine is Sicily was a particular treat, as we were not as familiar with it prior to the trip. The Gambino winery on Mt Etna was the biggest surprise. I even joined the wine club.

Our trip covered the north (Piedmont) to the south (Sicily and Sorrento) over 18 well-spaced days. Accommodations were interesting and excellent. No chain hotels. Drivers were always on time, spoke good English, and often provided helpful local knowledge. Our virtual concierge Mara was always available by phone when we wanted to reschedule an activity on our itinerary.

Sonia Vanzin profile photo
Sonia Vanzin, local specialist, responded to this review:

Dear Will, thanks for your feedback.
It was a pleasure planning your trip and I am glad you enjoyed your time in Italy.
I agree - Sicily is fantastic!
Wish you all the best and I look forward to welcoming you again.
Sonia

Dream Vacation In Sicily · Italy - Oct 7 - Oct 13, 2021

Traveler: Michael C. - Local specialist: Fabio Fasone

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one... read more

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one we will share with our family and friends and would give it a 5 * rating.
Here are a few of my suggestions for future travelers:
Realize that driving yourself in Sicily is not easy. The city streets are very narrow and parking is almost impossible. Instead of traffic lights, they often use traffic circles which are poorly marked and often confusing, even with Google. On the Autostrada there are tolls which are like E-Z pass in the US. You have to be careful choosing your toll booth. In the future, we would hire a driver.
My last advice for future travelers would be to not expect an on-time departure from the smaller airports if you hope to continue on to the next leg of your flight. The smartest move we made was to book a reservation the night before our departure in Rome Hilton which is within walking distance of the airport. I believe you should share suggestions like these with future travelers.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Dear Michael,
Thank you very much for submitting your review and for these fantastic words.
We are delighted that you were satisfied with the service of a personal concierge, James is very professional and pleasant. I am also very happy you liked the services of our tour guides, we strive to provide the best experience for our guests.
Thank you also very much for sharing your pictures I like them.
We look forward to welcoming you again in the next future.
Ciao
Fabio

There were a few minor glitches. I would hav... · Italy - Aug 21 - Aug 29, 2021

Traveler: Karan o. - Local specialist: Monica Pellizzari

There were a few minor glitches. I would have liked to have had St Peter's Basilica included in the Vatican trip, but it wan't and I wasn't given that option. Most guides were super informative and delightful, but there is a parking problem in Tuscany tour and the guide couldn't accompany us on the sights. Again, it would have been good if the Pisa was arranged in a way so we could have entered it, but that was not an option.
In Rome, I would have liked to have had a tour of the first... read more

There were a few minor glitches. I would have liked to have had St Peter's Basilica included in the Vatican trip, but it wan't and I wasn't given that option. Most guides were super informative and delightful, but there is a parking problem in Tuscany tour and the guide couldn't accompany us on the sights. Again, it would have been good if the Pisa was arranged in a way so we could have entered it, but that was not an option.
In Rome, I would have liked to have had a tour of the first level of Coliseum.
The hotel at Spainsh Steps was not great. For the prices that I paid, I would have liked to have better luxury.
Since you asked: David was the highlight. Sisteine chapel was underwhelming (Sorry Michaelangelo! I expected to be blown away like seeing Mona Lisa. I wasn't)
Except for these two minor glitches (4 1/2 stars but you don'e have 1/2 stars), everything was out of this world. They even tried to pick pocket us in the subway in Rome. Speaking of the complete experience!
Monica was outstanding. A definite 5. Alessia in Venice was great. Another 5.
Hope to work with you again next year for Greece!

Monica Pellizzari profile photo
Monica Pellizzari, local specialist, responded to this review:

Ciao Karan,
thank you so much for taking the time to submit a review for your recent trip to Venice, Florence, and Rome. It was a little challenging to arrange everything in a short time, during this “special” period, but I am delighted that you had a great time in Italy. Alessia (your Personal Concierge) and I are very grateful for your 5 stars feedback on our service. It's a pleasure to read that you liked the Colosseum, Palatine Hill, and ancient Rome 3-hour private tour, wishing to have... read more

Ciao Karan,
thank you so much for taking the time to submit a review for your recent trip to Venice, Florence, and Rome. It was a little challenging to arrange everything in a short time, during this “special” period, but I am delighted that you had a great time in Italy. Alessia (your Personal Concierge) and I are very grateful for your 5 stars feedback on our service. It's a pleasure to read that you liked the Colosseum, Palatine Hill, and ancient Rome 3-hour private tour, wishing to have the opportunity to extend the visit to see also the 1st Tier of the Arena. The same goes for Pisa: after a full day visit to Siena, Chianti area, and San Gimignano, your last day stop in Pisa was arranged as a relaxing stroll to see the Miracle Square and the Leaning Tower, just not to overdo this day tour. By reading your review, I'll definitely take under consideration your precious comments, and try to offer an even more complete experience.
Other than that, I am terribly sorry to hear now about St.Peter's Basilica. Your Personal Concierge was there for you, above all for those "little glitches", to offer solutions, and make you happy 100%.
Unfortunately, due to the covid-19 physical distance measures, the direct passage between the Sistine Chapel and Saint Peter's basilica is currently closed. This means that to enter the Church the tour will need to go around the Vatican State walls. I don’t know if there was a misunderstanding about that or an unexpected problem, but the program of your tour always includes the entrance of St. Peter’s Basilica. I’ll double-check with my suppliers, just to make sure that nothing has changed. Once again, thank you for the information.
Thank you also for providing the critique of your hotel in Rome. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times with great traveler reviews, but your comments have prompted us to make an inspection ourselves and reconsider using it for future guests. I would like to highlight that all of the accommodations we included are rated at a 4* category with views and centrally located, which I well understood suited your preferences and specific needs based on our phone conversations. All the hotels were in the city center (in Venice in front of St Mark basin, with a view on St. George Island, in Florence next to Santa Maria Novella Basilica, and Rome in Via Condotti, at the Spanish steps).
Thank you again for providing us your feedback, so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.

Italy · Italy - Nov 28 - Dec 7, 2019

Traveler: Cory U. - Local specialist: Fabio Fasone

Had a ton of fun. All the recommendations for restaurants were on point. The Wine tour was a little underwhelming. That is pretty much my only criticism of the vacation. Thanks for everything !!

Trip to Italy · Italy - Jul 14 - Jul 20, 2019

Traveler: Don S. - Local specialist: Fabio Fasone

Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Buongiorno Don,
Thank you very much for these kind words about your trip to Italy,
We are delighted that you enjoyed our guides and drivers throughout your travels.
We are also happy you enjoyed the host of your personal concierge in Bologna, it makes a difference to have somebody local to assist you during your stay.
Thanks for submitting the pictures I like them a lot!!
We will be happy to welcoming you again in the next future for another exciting journey in Italy.
Ciao
Fabio

Derrick

Trip to Italy · Italy - May 31 - Jun 5, 2019

Traveler: Derrick C. - Local specialist: Fabio Fasone

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is... read more

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is and in what their duties consist of especially making suggestions during days off and being more proactive and make things more personable. I personally made sure this will not happen again in the future.

Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.