Company Logo for Your Custom Journey
Specialists
Reviews for Your Custom Journey
4.5
Traveler Photos

Your Custom Journey

Established in 1985, Customized s.r.l is a family run private tour operator, 100% Italian located in Mestre, (near Venice).

Over the course of decades, Customized s.r.l has made a name for itself which signifies quality and reliability within the fast-growing travel industry, Soon after launching, the CEO realized that the future of travel was changing and decided to create Your Custom Journey; a Luxury brand dealing directly with high-end individual travelers.

Our company guarantees unique services, all of which are provided by an expert and professional team of 50 employees. Our Travel Designers, those who personally create your itineraries, are people with great experience and, above all, they are great travelers themselves. They could not create a tailor-made itinerary for you if they did not know the destination themselves.

Our mission
Our goal is to create bespoke itineraries that give you the opportunity to experience a custom-designed journey with unforgettable and life-enriching moments and incredible unique experiences of our beautiful Country.

Featured trips & expertise

Former Jewish ghetto in the Cannaregio district, Venice
Jewish Heritage in Northern Italy - 9 Days

Jewish history is of fundamental importance for Italian cultural heritage, and nearly every city in Italy can trace back their Jewish communities. Spend 9 days exploring the synagogues, ghettos, old cemeteries, and more to explore this rich culture. See the San Sabba concentration camp in Trieste, explore Venice's medieval ghetto and view ancient Hebrew texts in Bologna. 

Parmigiano-Reggiano in Parma
Food & Wine in Northern Italy - 7 Days

Eat and drink your way through the incredible cuisine of Northern Italy on this 7-day tour. Explore the 11th-century university and covered porticos in Bologna, indulge your taste buds with visits to prosciutto and parmesan producers, and stay in a quiet medieval town in the Emilia Romagna countryside. End the trip in the Valpolicella wine region for a full-day wine tour and cooking class. 

Along Portofino
Luxury Northwest Italy: Turin, Cinque Terre, Riviera - 7 Days

Take a full week to treat yourself on this trip. Stroll the seaside streets of Portofino and trails of Cinque Terre, taste the slow food scene in the Langhe region (where the movement began), and explore the historic highlights of Turin, including a trip to a mountaintop monastery that sits alongside a popular pilgrimage route.

Radda in Chianti Countryside
Getaway to Tuscany & Rome - 6 Days

Spend six days visiting historical sites, eating delicious food, and relaxing in Italy. Start in Tuscany for a wine tour of the Chianti region and admire the beautiful villages of the Italian countryside. Catch a high-speed train to Rome and explore the Eternal City with visits to the Vatican City and Colosseum, then round out your trip with a food tour of the city's famous markets and gelaterias.

Colorful homes in Manarola
Cinque Terre and the Italian Riviera - 10 Days

From the small villages that cling to steep cliffs to the medieval architecture and blue water, this 10-day trip to the Cinque Terre coast has something for everyone. Stay in the tight-knit community of Manarola where you'll go hiking & swimming, then learn to cook Italian fare from a local. End your trip in the port city of Pisa, where the Campo dei Miracoli and narrow streets offer endless opportunities to explore.

Island of Capri on the Amalfi Coast
Luxury Italian Highlights: Venice, Florence, Amalfi Coast, Rome, & More - 14 Days

Spend two weeks experiencing Italy's cities and Amalfi Coast in luxury. Start with a private tour of Venice to see ornate palaces and visit a traditional gondola workshop. In Florence, dine on world-class food and wine and go on a hot-air balloon ride above the Tuscan hills. Dive into history with priority access to the Vatican and a private tour of the Colosseum, then soak up the sunshine and ocean views on the gorgeous Amalfi Coast.

Recent Trip Reviews for Your Custom Journey

Trip to Italy · Italy - Jul 14 - Jul 20, 2019

Traveler: Don S. - Local specialist: Fabio Fasone

Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Buongiorno Don,
Thank you very much for these kind words about your trip to Italy,
We are delighted that you enjoyed our guides and drivers throughout your travels.
We are also happy you enjoyed the host of your personal concierge in Bologna, it makes a difference to have somebody local to assist you during your stay.
Thanks for submitting the pictures I like them a lot!!
We will be happy to welcoming you again in the next future for another exciting journey in Italy.
Ciao
Fabio

Derrick

Trip to Italy · Italy - May 31 - Jun 5, 2019

Traveler: Derrick C. - Local specialist: Fabio Fasone

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is... read more

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is and in what their duties consist of especially making suggestions during days off and being more proactive and make things more personable. I personally made sure this will not happen again in the future.

Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.