Your Custom Journey

The initial online planning process at KimKim.com is very user friendly and easy to navigate. I appreciate the photos and descriptions of the destinations. This was our second Kim Kim trip to Europe and we were very pleased with how it went. Sonia is a wonderful Italy specialist . Also , our concierge , Roberta was amazing . After an initial travel mistake on the part of my husband and I, she was kind and assisted us on
What’s app for the duration of our trip.
On our planning phone call, Sonia really listened to what we desired to do on our trip as well as how we like to travel. Our accommodations and tours were great. All of our transfers and the gentlemen who drove us were fantastic. They definitely made getting from point A to B easier and we saw many different cities.
As for our tours , I was impressed with Livtours and their product. Everyone from, Lara in Milan , Sara N. And Linda in Rome and Andy in Tivoli were awesome guides. All of them are so knowledgeable and a pleasure to be around. The Rome in Sidecar Vespa tour was also so much fun. Claudio and his team were awesome!

Hotel Reviews

Uptown Palace Milan

Milan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Marina Piccola

Manarola

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Castri 1874

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

HOTEL VILLA CAMPOMAGGIO Resort & SPA

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Della Conciliazione

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Carnival Palace

Venice

Beautiful hotel and Daniel assisted us with our transfer and water taxis. He gave us a great dinner recommendation and was a pleasure to spend time with.

Authenticity & Character

Location

Staff

Great stuff and bartender

Cleanliness & Comfort

Activity Reviews

Small group tour of Tivoli

Rome

Beautiful,unique tour! Andy is an awesome guide

Quality of Experience

Guides, Drivers and Staff

Transport

Hike the Villages of Cinque Terre

Italy

Our guide , Andrea was awesome at the Cinque Terre. He was very knowledgeable and considerate, taught us about using the train system and had good restaurant recommendations.

Quality of Experience

Guides, Drivers and Staff

Transport

1 hour with the David

Florence

Great tour , just a very crowded space, difficult to hear at times

Quality of Experience

Guides, Drivers and Staff

Private e-bike tour in the Tuscany Countryside with a cooking class experience, wine tasting and Tuscan lunch

Italy

Tuscany is beautiful and Sam was a great e-bike guide ! We enjoyed our cooking class/wine tasting at the Complicita winery! Our teacher was great ( her name escapes me ,sorry).

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ferrari rental car for a day

Tuscany

The young man who dropped the car off was very professional and informative with good suggestions where to drive. My husband loved ( me too) his experience with the Ferrari.

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Vespa ride

Rome

Great drivers and Claudio was a fantastic guide and picture taker!

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Quality of Experience

Very busy , but overall great experience

Guides, Drivers and Staff

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Great tour a bit hard to hear a coliseum , would recommend the headsets to hear a bit better but Linda was a great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Group orientation walking guided tour of Venice highlights (no inner visits)

Italy

A bit too large of a group ( a woman got lost on the tour) it was difficult hearing the guide, but it was still an overall good experience and intro to Venice.

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

Beautiful time of day to go 6pm at sunset! Great memory . Our gondolier spoke to everyone but us , lol( his coworkers )overall a great experience.

Quality of Experience

Guides, Drivers and Staff

Milan Last Supper Tour with City Highlights & Duomo

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

Full day excursion to Lake Como from Milan (small group)

Italy

Unfortunately due to a travel mistake, ( my husband and I were at fault) we did not do this tour.

Overall, our Italy trip was wonderful. Our itinerary was packed but allowed enough down time to relax and explore each destination. Alessia, our concierge, was very attentive and did all she could to make sure everything went smoothly. We enjoyed spending time with her in Venice; she took special care selecting locations for the food tour so that we could try different local specialties. We also enjoyed the Venice walking tour. In Florence, the Tuscany tour was amazing! There was a communication problem regarding our transfer from Florence to Rome, the driver notified the hotel staff that he was waiting for us at the entrance but apparently didn’t communicate with the local concierge who was not yet at the hotel. The driver took us to the train station without the concierge, which led to some confusion and frustration. The concierge met us at the train station; we made our train without any issue. Once in Rome, the Colosseum tour was disappointing. The guide was unprepared and disorganized. It was a very hot day but didn’t try to find shade, spent an especially long time on Palatine Hill, leaving everyone on the tour wandering around. The tour ended about 30 mins early in the middle of the Colosseum, didn’t give us the opportunity to climb the stairs or go to the bottom floor. After this tour, there was another communication problem with the driver. Alessia contacted us with a driver change about 30 mins before the tour was to end (we were already dismissed and exploring), then a few minutes later a driver also contacted us, saying he was there. We then hurried to exit, he asked where we were, we did our best to describe our surroundings and sent pictures but failed to find him, after about 45mins of back and forth messages with the driver, struggling with WhatsApp to try to figure out how to send photos and receive phone calls, we cancelled the ride and walked back to the hotel. The Vatican City tour the following day was much better, despite being very crowded, our guide did a good job managing the group and was organized and knowledgeable. Our transfers to Sorrento and Sicily went smoothly. At our request, Alessia was able to reschedule our Capri boat tour which saved us from a rainy day. We loved the tour in Palermo, the crypts were extraordinary, and we had fun learning about the unique attractions. The guide was well educated and eager to show us around the city.
Except for some communication issues and a bad tour experience, our trip was great. One suggestion would be for drivers to communicate through the concierge and not directly with clients. This may have saved us some frustration. WhatsApp works well for text messaging, but I was unable to accept phone calls, perhaps more instruction is needed prior to travel.

Hotel Review

Hotel Artemis

Cefalu

The room was spacious and had the best shower of all of the Italian hotels we visited. Most importantly, the staff was amazing! They helped us navigate the area and recommend restaurants. One of the team members went out of his way to lend us his personal luggage scale when we were unable to find a way to ship purchased items home!

Authenticity & Character

Our room had a balcony, large enough to do yoga in the morning, there was also a roof deck with a nice view.

Location

Very centrally located, 5 min walk to the beach and restaurants or train station.

Staff

They went above and beyond to accommodate our needs.

Cleanliness & Comfort

Activity Reviews

Absolute Venice: group tour of the highlights including the Saint Mark's Basilica and the Doge's palace

Italy

Our guide was knowledgeable on all things Venice and very patient, making sure to keep the group together and allow time to enjoy the sights without lingering too long. Her flag was very helpful in crowded places to make it easy to find her.

Quality of Experience

Guides, Drivers and Staff

"Bacari" local street food tour

Italy

Alessia took note of our food and wine preferences and what we had already tried to carefully selecting locations for the food tour so that we could try different local specialties. We were able to try things we probably wouldn't have without her guidance. The salted cod was unique surprise, that we never would've found or been brave enough to try on our own.

Quality of Experience

Guides, Drivers and Staff

We had fun with Alessia, like having a friend to show us around.

Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Small group tour of Colosseum with Arena access, Palatine Hill and Roman Forum

Rome

This tour was disappointing. The guide was unprepared and disorganized. It was a very hot day but we spent an especially long time on Palatine Hill, without the guide making any effort to find shade and leaving everyone on the tour wandering around wondering when we would move on. The guide did show us one of the special exhibits in the Forum that featured Egyptian art but didn't have much else to offer during the tour of the Forum. We were excited to explore the colosseum, she mentioned climbing the stairs but dismissed the tour group about 30 mins early in the middle of the Colosseum, without giving us the opportunity or showing us where to climb the stairs or go to the bottom floor (which she said was a separate ticket).

Quality of Experience

A guide who is energetic and personable.

Guides, Drivers and Staff

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Despite being very crowded, our guide did a good job managing the group and was organized and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Half Day Guided Tour of Palermo: the unknown side

Italy

We loved the tour in Palermo, the crypts were extraordinary, and we had fun learning about the unique attractions. The guide was well educated and eager to show us around the city.

Quality of Experience

Guides, Drivers and Staff

Transport

Our recent trip to Italy was wonderful. The amazing KimKim team helped us plan the trip and assisted us with our transportation, hotels, restaurant reservations as well as tours in 3 different cities. Our travel specialist, Valeria Arcangeli, was awesome and so very helpful in helping to plan the itinerary. She even helped us with reservations for restaurants in the 3 cities we visited (which we learned later was outside of her normal scope).

We unfortunately lost luggage on flight from Geneva to Florence, however our contact Marta in Florence was very helpful in giving us the correct way to handle retrieving the luggage. She also was so kind in her instructions for our train trip to Venice, even coming to station to make sure we got on the correct train. We always had people waiting for us to transport us from trains to hotels and everyone was so kind and helpful. We loved the walking tour we had in Venice, our guide was exceptional.

The entire experience was amazing. We have used KimKim for previous trips and have recommended them to our friends and plan to continue to use them in the future. Thank you to all for the wonderful Italian experience.

Gloria Tudor

Activity Reviews

Private walking guided tour of Venice highlights

Venice

We had the very best guide for this walking tour - Alyssa! she was so knowledgeable and helpful!

Quality of Experience

Guides, Drivers and Staff

Transport

Milan Duomo Rooftop Terraces Guided Tour

Milan

Quality of Experience

Guides, Drivers and Staff

Florence and Accademia City Tour

Italy

Quality of Experience

Guides, Drivers and Staff

The guides were amazing, the trip memorable and out of this world.
Thank you
Catherine

Hotel Reviews

CC Palace Hotel

Roma

Beautiful hotel in a perfect location Excellent service

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Paradiso Taormina

Taormina

My favorite hotel! Service impeccable, the food : out of the world. Perfect location and the gardens perfect. Thank you

Authenticity & Character

Loved the old world feel with modern amenities

Location

Location central to so many things to do

Staff

Personable and wonderful

Cleanliness & Comfort

Very clean no complaints loved the little balcony overlooking the gardens

Hotel Corallo

Sorrento

The view was beyond expectation! Service, exceptional, room just beautiful loved the balcony.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Small group tour of Rome highlights by Golf Cart (6 people - 3 hours)

Rome

Loved our tour guide Alice!!! She was incredibly knowledgeable…. Took us to the most amazing places!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Late afternoon Sicilian cooking class

Italy

The cooking class was incredible The food amazing Chef!!!! Thank you !!!!

Quality of Experience

Food

Our Chef was Amazing and a great teacher

Transport

Visit of The Amalfi coast Villages Full Day

Italy

So much history and beauty a worthy tour. A must for old world beauty and history

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset boat trip along the Taormina Coast

Taormina

I will come back and f DD o this again and again … just perfect in every way

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Tivoli Full Day Trip

Rome

Once in a lifetime tour Mind blowing .. the history and sheer beauty The guide Alice was amazing

Quality of Experience

Guides, Drivers and Staff

Transport

Etna wine group tour

Italy

The food and wine were impeccable The tour on Etna was amazing

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We loved Rome and Sicily the best.
Itinerary and all connections were great.

No serious issues

Guides were outstanding

Thanks for a lifetime memorable experience.

- How did you feel while planning the trip with me? Did you feel well-assisted?
You were very helpful and made me feel well assisted.
Were my answers punctual and clear? yes
Did I succeed in making you feel I was the right person to plan your trip?
yes, you were very helpful and kind
- How would you rate the quality of the services we provided (drivers, guides, concierge, etc.)?
excellent drivers and I loved the transport with the suv's-clean
- What was the best moment of your trip?
Seeing the pope after our tour on our last day prior to leaving Rome and Capri boat ride

What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations.

Hotel Reviews

Hotel Della Conciliazione

Rome

Fabulous location. Rooms were a bit on the smaller side with no drawers to store clothes. Amenities were nice as well as the breakfast.

Authenticity & Character

Location

Staff

We were 3 people but towels were only provided for 2. And didn’t replenish to thr correct amount on the second cleaning either. Otherwise, everything else was fine.

Cleanliness & Comfort

Hotel Brunelleschi Florence

Florence

Fabulous hotel, outstanding service. Wonderful central location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Veneziano Venice

Venice

Fabulous hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Loved small group tour. Guide was very knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Florence and Accademia City Tour

Italy

Loved the private tour with Martina. She was friendly, personable and added so much knowledge to our visit.

Quality of Experience

Guides, Drivers and Staff

Transport

Wanna be Italiano - Florence cooking class and market tour

Italy

One of the highlights of our trip and the only one that wasn’t a tour or a museum or church. Love Italian food and seeing the Grand Market and learning how to make our own pasta was a fun time for all.

Quality of Experience

Food

Guides, Drivers and Staff

Admission tickets - Uffizi Gallery - skip the line

Florence

Venice Gondola Ride

Venice

A nice gondola ride around Venice. Not sure how this service would be different than others available.

Quality of Experience

Guides, Drivers and Staff

Didn’t interact with us very much. Would have been nice to be told what we were passing

Transport

ACTV 2 days Transport VENEZIA 48H PASS

Venice

It was nice to have access to the waterway bus line as Venice is made up of hundreds of islands and transport is needed

St Mark’s and Doge’s Palace Tour - Small group tour

Venice

The mosaics here made this church and palace different than what we saw previously. Also, since Doge had a prison, it gave us something more to see

Quality of Experience

Guides, Drivers and Staff

We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days!

Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to respond and problem-solve. We plan to use Kim Kim again in the future for our travel plans!