Your Custom Journey

Our family just returned from an unforgettable 12-day trip to Italy, and I honestly can’t recommend KimKim enough—especially our travel specialist, Valeria.

From the very beginning, Valeria took the time to truly understand what we were looking for and created an itinerary that perfectly balanced the iconic highlights with time to slow down, relax, and experience Italy at our own pace. Traveling as a family of five with kids ranging from teenagers to an adult isn’t always easy, but every detail was thoughtfully planned and tailored to our family.

Throughout the entire trip, everything ran incredibly smoothly. Every private driver was punctual and professional, every guide was knowledgeable, personable, and passionate about sharing the history and culture of their city, and every transfer and tour was seamless. We never had to worry about logistics, which allowed us to simply enjoy being together and fully immerse ourselves in the experience.

A special thank you to Anna, who was always quick to respond and incredibly helpful behind the scenes, and to our on-the-ground concierge, Marina. Knowing Marina was just a message away gave us so much peace of mind. Whether we had a question or needed assistance, we always felt completely supported and genuinely cared for.

Some of our favorite memories included biking through the Tuscan countryside, exploring Florence, experiencing the Vatican and the Colosseum with exceptional private guides, wandering the charming streets of Trastevere, visiting Pompeii, and ending our trip along the breathtaking Amalfi Coast. Every guide brought history to life in a way that made each destination so much more meaningful than if we had explored on our own.

What impressed me most was how effortless the entire trip felt. Even after an unexpected travel delay getting to Italy, everything continued to run smoothly. The communication, organization, and attention to detail never missed a beat. We always felt like someone was looking out for us, and that level of service is invaluable when traveling abroad.

If you’re considering using KimKim, don’t hesitate. And if you have the opportunity to work with Valeria, consider yourself lucky. She is thoughtful, organized, responsive, and genuinely passionate about creating unforgettable travel experiences.

This was truly one of the best family vacations we’ve ever taken, and so much of that is thanks to Valeria and the incredible team she assembled. Anna, Marina, our outstanding guides, professional drivers, and everyone involved worked together to make this trip feel effortless from start to finish. We came home with memories we’ll cherish forever, and we will absolutely use KimKim again and recommend them wholeheartedly to our family and friends.

Activity Reviews

Private tour of Pompeii

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Free day in Rapallo

Rapallo

Quality of Experience

Guides, Drivers and Staff

Transport

Ischia and Procida boat tour from Sorrento

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Train transfer Rome/Sorrento with 2h guided tour in Pompeii

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Colosseum, Forum Tour & Palatine hill

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in the Tuscany Countryside with wine tasting and Tuscan lunch

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence and Accademia City Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

We had the most amazing trip organised by Caterina and the KimKim team, highlights were Lake Garda, Bologna and Sorrento, however the entire trip was fantastic.

Hotel Reviews

Kolbe Hotel Rome

Rome

Really clean and comfortable with a great outdoor garden area to relax in.

Authenticity & Character

Location

Central to the main attractions and the resturant district.

Staff

Cleanliness & Comfort

Rosso 23

Florence

Neat and tidy Hotel, staff weren't as friendly as all other stops and not as helpful, and the breakfast was just ok.

Authenticity & Character

Location

Good location out of the hussle and bussle and only a couple minute walk to the centre of town.

Staff

Cleanliness & Comfort

I Portici Hotel

Bologna

Very upmarket Hotel and quote luxurious, on the main street and a short walk to the sqaure.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Césa Tyrol

Canazei

Very helpful staff and only a short stroll to town, and nicely renovated.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Caesius Thermae & Spa Resort

Bardolino

Great location and really lovely Hotel, the staff were helpful and friendly, and had great ammentities.

Authenticity & Character

Location

Very central.

Staff

Cleanliness & Comfort

Exceptional clean and great size rooms.

Activity Reviews

Cycle the Appian Way - Bike or e-Bike tour

Rome

We didnt do it.

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in Florence with Gelato

Florence

Fantastic trip and the guide was sensational, a lovely family business.

Quality of Experience

Guides, Drivers and Staff

Transport

Pizza and Gelato making Class (group tour)

Italy

This was ok, the quality of the pizzas were just ok, it is obviously hard to make dough and have it cure in the short time we were there, so maybe they could teach how to make the dough and go through the process however have some other bases there that were made the day before to make the end eating experience a bit better.

Quality of Experience

Guides, Drivers and Staff

Self explore Bardolino

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private excursion to Lucca and Pisa - access to the Leaning Tower included

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Verona Day Trip

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Half day foodie tour in Bologna

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Debra was amazing

I honestly cannot say enough positive things about the service I received from Caterina and Anna at KimKim. I am disabled and they were incredibly thoughtful and forward-thinking about how to make my trip, and especially all of the transitions, remarkably stress-free. They truly went the extra mile for me and their kindness and professionalism made a positive impact on my experience! They partnered with Venice tour services provider, Your Custom Journey, which was truly the best and most knowledgeable tour support services I have every had. This trip was extremely important to me as I am becoming progressively disabled and so needed to take this trip at this time of my life and make the very best of it. They succeeded on ALL levels! I highly recommend them!

Hotel Reviews

Hotel Firenze

Venice

Hotel Firenze in Venice was my absolute favorite! The deep soaking tub was a blessing for my chronic pain—allowing me to do much more after soaking. The location was perfect for easy access to come back and relax, and then head out again. The staff were over-the-top friendly, providing chocolates and biscuits and making the stay fantastic!

Hotel Ocelle Thermae & Spa

Sirmione

Staying at Hotel Ocelle Thermae & Spa was absolutely wonderful. The service was excellent and the Spa provided such a relaxing environment. Every aspect of my stay there helped to keep my stress levels down, which was incredibly important given my health conditions. Everything went seamlessly from arrival, and the staff were always attentive and considerate.

Activity Reviews

Murano Glass experience - Visit to a Glass Factory with blowing demonstration

Venice

The Murano Glass experience was incredible. I participated in glass blowing, and Angela even made a video for me, which was such a special touch. The demonstration was fascinating, and it was even more enjoyable with the company of a great guide who seemed to know everyone in the area.

Private walking guided tour of Sirmione highlights

Italy

The private walking guided tour of Sirmione highlights was fantastic. My tour guide was knowledgeable, friendly, and created such an enjoyable experience, even working on her own birthday! We even got out on the boat, which made me immensely happy as I love being on water.

Caterina and our main guide/check in person Christine were wonderful. If we had a concern or question, Christine immediately responded and solved the issue, if any. We were so impressed with how on time and great all of our guides or transport people were that were all set up by KimKim. Thanks for everything! Can’t wait to do a follow up trip!

This is our third experience with KimKim planning an adventure for us. It was just spectacular. Our original concept was seeing the Olympics, which was an adventure unto itself.

Planning began months ago. But it’s hard to understand everything in advance. Our contacts in Italy, Sonia and Lucrezia, worked around the events we had purchased tickets for perfectly. They were also very patient with our silly questions.

It always starts for us with hotel selection, and once again they were stellar. The location of our Milan hotel was perfect, a very short walk to the Duomo and Central hub for transportation. They introduced us to Larissa our private guide for visiting the last supper and other amazing sites around Milan. We are amazed at our local advisors ability to again identify private guides that speak excellent English and are able to give us the special flavor of the city where they live. The guides themselves become an additional set of advisors for us during our stays.

In Verona, the hotel was not only perfect, but it had a history. Our guide in that city was CECILIA. Amazing, lovely, information packed, and personal. We totally see the value of private guides and all recommendations from Kim Kim have been perfect perfect.

Off to Lake Como and another amazing location with a room facing the lake. We enjoyed our calm time there and our boat guide taking us around the lake, pointing out villas and their histories, and a lovely walk around Bellagio. We also met Max for a bike tour that took us up into the mountains around Lake Como. We were on E bikes, while our guide was on a regular road bike. Pretty impressive thing. He also gave us restaurant recommendations locally of his favorite places, and they were delicious.

Cannot forget the car rental. Seems like a simple effort. We like driving in a nice car when we are in another country. Kim Kim saw to it that our selected vehicle perfectly met our standard again and also met the anecdotal requirement of not being too large. If you’ve ever gone to an Italian parking lot, you will know what I am talking about!

Finally, our local concierge Roberta picked us up at the airport and was available to us all throughout our stay. She checked in regularly and in advance for pre-scheduled activities. Always providing Detail on pick up or meet up location, the name of our guide and the expectation. It was in retrospect, very comforting.

I know that in 2026 people fancy using social media to identify ways to visit foreign cities and find unique experiences. From our perspective, Kim Kim is a very unique one stop shop. They anticipate the details and make our experiences into adventures. We are not the type of people who want to travel on a bus or with a group. We are looking to plan our next adventure to bring our children and their mates so they can experience what we have.

Thank you, Kim Kim, again!

—
Paul and Lynn Essner

Trip of a lifetime.

We talk about how we are afraid we peaked to early in life because every future trip may not be as good.

I truly think we had the perfect itinerary for what we wanted and we wouldn't change a think.

Catering was amazing! She was extremely helpful, always available and attentive in every way!