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Your Custom Journey

Established in 1985, Customized s.r.l is a family run private tour operator, 100% Italian located in Mestre, (near Venice).

Over the course of decades, Customized s.r.l has made a name for itself which signifies quality and reliability within the fast-growing travel industry, Soon after launching, the CEO realized that the future of travel was changing and decided to create Your Custom Journey; a Luxury brand dealing directly with high-end individual travelers.

Our company guarantees unique services, all of which are provided by an expert and professional team of 50 employees. Our Travel Designers, those who personally create your itineraries, are people with great experience and, above all, they are great travelers themselves. They could not create a tailor-made itinerary for you if they did not know the destination themselves.

Our mission
Our goal is to create bespoke itineraries that give you the opportunity to experience a custom-designed journey with unforgettable and life-enriching moments and incredible unique experiences of our beautiful Country.

Your Custom Journey is part of the following groups: Italy Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for Your Custom Journey

Amazing experience in Italy!
Italy | Jun 18 - Jun 29, 2025

Mary
Mary N.
Atlanta, GA | Reviewed on Jun 30, 2025
We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days! Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to... Read more

We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days!

Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to respond and problem-solve. We plan to use Kim Kim again in the future for our travel plans!

Hotel Review
Hotel Corallo
Sorrento

The views at this hotel were absolutely breathtaking! The staff was so warm and hospitable! They went out of their way to ensure we had a great experience. The lobby, rooms and breakfast were all wonderful and we hope to visit again if we are ever in Sorrento in the future!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Jul 01, 2025

Thank you so much! I’m so happy to hear you had an amazing time in Italy. It was a pleasure helping you plan your trip, and I’m thrilled you enjoyed the guides and experiences. Can’t wait to help you with your next adventure to Italy, which is always waiting!

I couldn’t have asked for a more well thought...
Italy | May 25 - Jun 4, 2025

Erin
Erin J.
Okolona, KY | Reviewed on Jun 12, 2025
I couldn’t have asked for a more well thought out itinerary! Caterina took care in planning both where we stayed, as well as what was planned each day, making the trip pretty perfect. We were able to soak up every moment thanks to the intentional planning of Caterina and the whole KimKim team. Shout out to Francesco for greeting us with a big smile upon arrival and for being available with helpful info when needed! Read more

I couldn’t have asked for a more well thought out itinerary! Caterina took care in planning both where we stayed, as well as what was planned each day, making the trip pretty perfect. We were able to soak up every moment thanks to the intentional planning of Caterina and the whole KimKim team. Shout out to Francesco for greeting us with a big smile upon arrival and for being available with helpful info when needed!

Hotel Reviews
Grand Hotel Villa Balbi
Sestri Levante

Gorgeous. Knowledgeable staff. Friendly. .

Authenticity & Character
Location
Staff
oh
Cleanliness & Comfort
Hotel Cerretani Mgallery Collection
Florence

Central location. Clean, welcoming, and charming.

Authenticity & Character
Location
Centrally located to historic Florence
Staff
Cleanliness & Comfort
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 16, 2025

Dear Erin,
I'm truly overwhelmed with gratitude for your kind words.
It means everything to me that the itinerary not only met your expectations but also helped create such special memories.
Planning this journey for four amazing women like you was an absolute pleasure.
Thank you for embracing every moment with so much enthusiasm and openness. Your energy made all the difference!
Francesco also sends his warmest hugs to all of you.
I hope this is just the beginning of many more adventures together.
With all my affection,
Caterina 🌷🌷

KimKim makes traveling so simple!
Italy | May 26 - Jun 7, 2025

Linda
Linda B.
Coeur d'Alene, ID | Reviewed on Jun 08, 2025
The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that! Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.
Next, Gabby took us on the wonderful and exhilarating... Read more

The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that!

Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.

Next, Gabby took us on the wonderful and exhilarating hike to Vernazza! She was a complete pleasure to spend the day with.

All the drivers were professional and punctual. We appreciate all of them as well!

Lastly, we’d like to express our appreciation for Catrina. She made the process of creating our trip to Italy seamless. Thank you for pulling this wonderful trip together for us. We enjoyed every bit of it.

Grazie,
Tom and Linda

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 15, 2025
Dear Linda and Tom, What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you. I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is... Read more

Dear Linda and Tom,

What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you.

I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is incredibly touching, and knowing that you were welcomed with such warmth makes it even more special. 🥰

It was a real pleasure to plan this trip for you, and knowing that you experienced it with such joy and gratitude is the greatest reward for me.

Sending you a big hug and looking forward to your next Italian adventure!

Caterina 🌻

Rome & Tuscany Trip Review
Italy | May 16 - May 27, 2025

Susan
Susan S.
Moraga, CA | Reviewed on Jun 07, 2025
I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy... Read more

I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Valeria booked us into the Villa Monica which is only 2K from Greve (the nearest town). She said it was walkable and we could ride the bikes at the villa. However, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. She also assured us there was taxi service in Greve but that is not true. There was no taxi service and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos Valeria sent did not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Valeria is based in Rome and it was clear she knows the accommodations there. She booked us in the Fortyseven Hotel which is centrally located, very comfortable with excellent service. We enjoyed our time there very much. Also, all the tours she arranged were excellent and we loved our guides: Marco on the golf cart, Claudia at the Vatican and Alicia on the bike trip. We learned so much and had a great time. The tours in Tuscany were fabulous. Leonardo led us on an amazing bike tour, we loved having lunch at La Piaggia as well as the farm tour and cheese tasting at Il Podele. Eleanora was our guide for truffle hunting and the cooking class and it was so interesting to talk with her about Tuscany and her love of languages. Guissepe was an amazing truffle hunter with his dog Bibi who we all loved. And the cooking class with Andrea and Eliza was incredible as well as the tour of Sandro’s vineyards and wine making operation.

Also all our transfers worked out perfectly. All drivers were punctual, professional and friendly and we are grateful for their service. We especially loved Manuel who drove us 3 times and helped us immensely.

So, Valeria did many things wonderfully well however it was offset by the poor advice on Tuscan lodging. We use travel agents specifically to avoid situations like that so it was quite a disappointment when we realized she was not familiar with Greve transportation, with the state of the villa or with anticipating how difficult it would be for - 7 people with no reliable transportation to buy food or go to restaurants, sight see in town, etc.

Hotel Reviews
Hilton Rome Airport Hotel
Fiumicino

Great hotel services: pool, gym, restaurant - comfortable, clean rooms - good vibes

Authenticity & Character
Location
Easy walk to airport terminal
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Excellent location near the Forum, very comfortable with top rate service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Monica
Greve in Chianti

Do not rent this unless you have a rental car! We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Villa Monica is only 2K from Greve however, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. Also there is no taxi service in Greve and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos do not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Authenticity & Character
Purchase newer more comfortable furniture in the common rooms
Location
Need a car to get into town
Cleanliness & Comfort
Get rid of the moldy smell
Activity Review
Day visit to Siena and San Gimignano - guide in Siena included
Day visit to Siena and San Gimignano - guide in Siena included
Italy

The day visit to Siena and San Gimignano was just okay. Our guide in Siena, unfortunately, spent too much time inside a church despite the tour being advertised as mostly outdoors. We were eager to explore on our own, and this slowed the experience down.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Jun 12, 2025
Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.
I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to... Read more

Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.

I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to Marco, Claudia, Alicia, Leonardo, Eleonora, Giuseppe, Andrea, Eliza, Sandro, and Manuel.

At the same time, I’m so sorry to hear about the issues at Villa Monica. I completely understand your frustration about how hard it was to get around and the lack of taxis. Honestly, this villa is the closest one to town — most others are really out in the middle of nowhere. That’s why I thought being just 2 km from Greve would work well. I never imagined that the bikes would be broken and completely useless — that was a terrible surprise, even for me, and I’m really sorry.

I’ve already reached out to the villa’s management because it’s unacceptable that the photos and amenities didn’t match reality. Never imagine that could be possible. I am surprised as you, and really disappointed.
I’m pushing to make sure this gets corrected for future guests.
Your feedback is very important to me, and it will help me improve and be more cautious with similar bookings going forward.

I also want to thank you for recognizing the care and effort I put into planning your trip. It means a lot. I’m just truly sorry that one part of your journey didn’t go as planned.
I really hope I’ll have the chance to plan another trip for you — one that’s smooth and enjoyable from beginning to end.

Grazie mille,
Valeria

Caterina did a great job with the planning of...
Italy | May 22 - May 26, 2025

L
Lisa C.
Purcellville, VA | Reviewed on May 28, 2025

Caterina did a great job with the planning of our trip. I had to make many changes along the way due to constantly changing family schedules, etc, and she was very flexible. all of our drivers for our excursions and transfers were great and communicated really well with us. This is our 4th time using Kimkim and we have referred many friends to your company who have in turn been happy with their trips. We will definitely use Kimkim again for our future travel!

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 28, 2025

Ciao Lisa,
Thank you very much for your kind words! It was truly a pleasure to support you throughout the planning of your special journey, even with all the changes along the way. I'm so glad that everything went well, and I can’t wait to help you plan your next adventure.
Warmest regards to the whole family!
Caterina

Absolutely magical! Our Christmas trip to Italy
Italy | Dec 22 - Jan 1, 2025

Ana
Ana C.
St. Marys, GA | Reviewed on May 01, 2025
Absolutely magical! Our Christmas trip to Italy with KimKim was truly the experience of a lifetime. From start to finish, every detail was thoughtfully planned by Caterina and perfectly executed by Martina and all the team.
Gianni was our guide in Naples. It was the perfect balance between iconic sights and hidden gems. His knowledge in Naples and Pompeii made it so much more interesting. Stefano was our guide in Mt Vesuvius. He went far and beyond with our son Lukas, making it the...
Read more

Absolutely magical! Our Christmas trip to Italy with KimKim was truly the experience of a lifetime. From start to finish, every detail was thoughtfully planned by Caterina and perfectly executed by Martina and all the team.
Gianni was our guide in Naples. It was the perfect balance between iconic sights and hidden gems. His knowledge in Naples and Pompeii made it so much more interesting. Stefano was our guide in Mt Vesuvius. He went far and beyond with our son Lukas, making it the experience of a lifetime for him!.
We were received by Beatrice in Rome and did the Colosseum with Livitaly. Maura was our guide for all the historical monuments and made the day a very special one.
Beatrice escorted us to the train and Marta was waiting for us in Florence where Martina guided us through this wonderful city showing her knowledge and experience. How can we forget our day with Alessandro in Pisa! He made it more interesting since he is originally from there and knew all the stories!
Our last stop was Venice, where Beatrice met us and escorted us to the espectacular hotel! She also went with us to Murano and Burano for a magical day. We met Alessia for a wonderful tour around the city and spent New Years with fireworks overlooking the water! What a wonderful way to enjoy the season!
I want to mention our drivers, Carmine, Flavio, Giulio for being so nice and professional.

We spent 11 wonderful days with wonderful people. Every guide we met was friendly, knowledgeable, and genuinely passionate about sharing their love for Italy. Special thanks to our drivers and guides-your enthusiasm, stories, and recommendations made each day unforgettable. The restaurants and gelato shop suggestions were spot on, and the private tours allowed us to skip the crowds and make the most of every moment.

What truly set this experience apart was the personal touch and flexibility. When we had a last-minute change or request, the team accommodated us with a smile, making us feel like family.

A heartfelt thank you to everyone involved-from the planners behind the scenes to our wonderful guides and drivers. You gave us a Christmas we’ll never forget and memories we’ll treasure forever. We can’t wait to return and explore more of beautiful Italy with you!

If you’re considering a trip, look no further, KimKim will make your Italian holiday dreams come true

Hotel Review
Sina Centurion Palace Venice
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 05, 2025

Ciao Ana,
Thank you from the bottom of my heart for your kind words. It was truly a pleasure to create this special journey for your lovely family🥰. Knowing that every guide, stop, and detail contributed to your meaningful moments fills us with joy.
A special thanks from me and the entire team.
Warm regards,
Caterina

Exceptional Service and an Unforgettable Journey!
Italy | Apr 18 - Apr 26, 2025

Ana
Ana C.
St. Marys, GA | Reviewed on Apr 30, 2025
I recently returned from a trip organized by Caterina, and I cannot recommend the service highly enough!
From the very first inquiry through my constant changes until the moment I returned home, the whole team provided outstanding service and attention to detail.
The planning process was seamless. Caterina listened carefully to my preferences and crafted an itinerary that perfectly matched my interests and budget. Every aspect was thoughtfully arranged. I especially appreciated the... Read more

I recently returned from a trip organized by Caterina, and I cannot recommend the service highly enough!
From the very first inquiry through my constant changes until the moment I returned home, the whole team provided outstanding service and attention to detail.

The planning process was seamless. Caterina listened carefully to my preferences and crafted an itinerary that perfectly matched my interests and budget. Every aspect was thoughtfully arranged. I especially appreciated the personalized touches, like restaurant recommendations and insider tips for each destination.

During the trip, everything went off without a hitch. We were met in Milano by our driver Alessandro and by Roberta who was always super responsive. Our tour guide Barbara was awesome! Her knowledge of the city and her personality made our day with her a very enjoyable one! Our transfer to Torino with our driver Michele was smooth and fast, same as the one from Torino to MIlano with our driver Francesco.

Transfers were punctual, guides were knowledgeable and friendly, and each activity exceeded my expectations. Once again It is clear that KimKim has strong relationships with local partners, which made the whole experience feel authentic and special.

I will definitely be booking my next adventure with them and recommending their services to friends and family!

Thank you for another unforgettable trip!

Activity Reviews
Private tour of Milan Highlights with La Scala theatre
Private tour of Milan Highlights with La Scala theatre
Milan

Barbara was great! Lots of history and fun facts about the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of Milan - Cleary Family
Private tour of Milan - Cleary Family
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 05, 2025

Ciao Ana,
Thanks so much again for your wonderful words! I’m absolutely delighted to hear that everything exceeded your expectations. I can’t wait to share your compliments with our amazing team, they’ll be so happy to hear it!
I can’t wait for your next adventure with us!
Warm hugs,
Caterina

Caterina worked very closely with us to plan ...
Italy | Oct 12 - Oct 19, 2024

N
Nick B.
Seattle, WA | Reviewed on Oct 26, 2024
Caterina worked very closely with us to plan the perfect trip. She listened to our suggestions and accommodated our changes and requests. The trip and plans were smoothly executed seamlessly. Read more

Caterina worked very closely with us to plan the perfect trip. She listened to our suggestions and accommodated our changes and requests. The trip and plans were smoothly executed seamlessly.

Hotel Reviews
Grand Universe Lucca
Lucca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Gondola Ride
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Cinque terre Card
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private full-day  tour to discover the Cinque Terre
Private full-day tour to discover the Cinque Terre
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Pisa
Tour of Pisa
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private guided tour of Lucca with bike tour
Private guided tour of Lucca with bike tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Airport Transfer
Private Airport Transfer
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Evening Aperitivo Tour
Evening Aperitivo Tour
Rome
Quality of Experience
Guides, Drivers and Staff
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

An Italian Dream; Rome - Naples - Sorrento - Amalfi Coast
Italy | Oct 6 - Oct 13, 2024

Martin
Martin H.
United Kingdom | Reviewed on Oct 21, 2024
Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining... Read more

Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining 9 days of our trip, were all very professional, friendly and helpful. Because KimKim use local people, it was also wonderful to get a truly local tour with deep local knowledge of the area, even when we were just transferring from one hotel to another. In addition 2 of our guides were able to make great restaurants suggestions that meant we ended up lunching in very special places, that we would never have known about.

Italy is without doubt one of the world's most beautiful countries and Sorrento and the Amalfi coast did not disappoint - however it was the people that we met along the way that elevated the experience even further; So, a big thank you to Beatrice (Rome), Francesca (Naples), Pepe (driver Naples - Sorrento), Gianni (private tour of Pompeii), Manfredi (private speed boat for the day around Capri and islands), Massimmo (tour of local towns) and Carmine (driver to Naples airport).

The hotels that Catrina chose for us were also incredible: The 2nd leg of our trip was at the Grand Hotel Royal, Sorrento. It is the epitome of classic 'Italian Rivera' elegance, with amazing views from our room and all the terraces across the ocean to Mount Vesuvius, with the occasional cruise liner on view. The staff were very professional and courteous. The hotel is dressed beautifully, with classic Italian decor throughout, good food and great bar service. The hotel had a kind of magical quality with it's unique outdoor lift that descends through the rock to a private beach/pontoon area right on the water's edge. Whilst very quiet and you feel you are away from it all, it is also a short walk into Sorrento old town, where there are many shops, and great restaurants and bars.

The 3rd leg of our trip was at Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you!

Hotel Reviews
Furore Grand Hotel
Furore

Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you! The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food at FGH is also exceptional; the breakfast alone is a wonder but the jewel in the crown, is the fine-dining experience. It is not hard to understand why the hotel/chef was awarded a Michelin star within 3 months of the hotel opening.

Authenticity & Character
The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food and wine is authentic and local, but delivered with contemporary flair.
Location
The hotel is fairly remote which means you need to hire a private driver and / or take the hotel shuttle service - however this is one of the best bits about this hotel, as when you are there you feel that you have escaped it all, yet it is accessible to explore all the best towns and villages in the area.
Staff
The staff at FHG could not do enough for us!
Cleanliness & Comfort
Spotless, and well maintained throughout our stay.
Grand Hotel Royal Sorrento
Sorrento

The epitome of classic Italian Rivera elegance. The hotel, garden terraces and restaurants have amazing views across the ocean to Mount Vesuvius, with the occasional cruise ship on view in the bay. The hotel is beautifully dressed throughout in classic Italian decor. The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views. The hotel offers a good range of food, although somewhat limited but the food, especially breakfast and service was excellent and the bar staff very attentive. Overall the hotel has a magical/nostalgic quality, especially with it's outdoor lift that descends from the upper terraces down through the rock to a private beach/pontoon, right on the water's edge. Whilst the hotel is located on a road, it is quiet and you feel away 'from it all'. Yet the hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine. We loved staying here!

Authenticity & Character
The epitome of classic Italian Rivera elegance. The hotel is beautifully dressed throughout in classic Italian decor.
Location
Whilst the hotel is located centrally, it is quiet and you feel away 'from it all'. The hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine.
Staff
The bar staff (a young lady) was particularly good - however everyone at the hotel was professional and courteous.
Cleanliness & Comfort
The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views.
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Local specialist: Caterina Belvedere

Kim Kim was such a perfect way to plan our tr...
Italy | Sep 26 - Oct 10, 2024

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Stacy G.
Los Angeles, CA | Reviewed on Oct 15, 2024

Kim Kim was such a perfect way to plan our trip! Catarina was awesome! Marta was great! It made everything so stress free. I would highly recommend to anyone. Even if we changed things they were more than happy to help. Thank you Kim Kim team!

Local specialist: Caterina Belvedere