Your Custom Journey

Valeria and Lucrezia,

As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us.

What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary.

We laughed, celebrated, learned, explored, ate far too much amazing food, and shared moments together that we will be talking about for years to come. There are memories from this trip that I know will stay with each of us forever.

Every single person you connected us with was exceptional. Our guides were absolutely incredible. Their knowledge, passion, and ability to bring Italy to life for us was simply mind blowing. Beatrice also deserves a very special mention. She was beyond helpful, responsive, and caring whenever we needed her, and knowing she was there for us gave us such peace of mind throughout the trip.

Planning a trip for six people with different interests and expectations is no small task, yet you somehow turned it all into one seamless and beautiful adventure. We are so grateful for the care, thought, and attention that went into every part of this experience.

Our hearts are incredibly full.

We came to Italy hoping for a wonderful vacation. We left with something so much greater: memories, stories, laughter, friendships, and a deeper love for this beautiful country that none of us will ever forget.

Thank you, from all six of us, for giving us the trip of a lifetime. What you created for us was truly remarkable, and we will always remember the people behind the scenes who made it so special.

With enormous gratitude and very full hearts, ❤️
Deneen and the entire group 🇮🇹

Activity Reviews

Visit of the Amalfi Coast villages with a shared wine tasting and lunch at Tenuta di San Francesco

Italy

Such a fun day and a wonderful way to experience the beauty of the Amalfi Coast! We only wish we’d had more time to slow down and really take it all in, but we truly enjoyed every minute. Our driver and guide, Michele, was fantastic: friendly, knowledgeable, and made the entire day so enjoyable. The scenery was breathtaking, and the wine tasting and lunch were a lovely addition. A memorable day and a great way to see so much of this beautiful area!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

This was such a great way to experience Rome, especially when you only have a short amount of time. Our guide, Marco, was so sweet, knowledgeable, and made the experience really enjoyable. He showed us so many of Rome’s highlights and gave us a wonderful introduction to the city. Since our time in Rome was limited, the golf cart tour allowed us to see so much more than we ever could have on our own. A fun, relaxing, and memorable way to see this incredible city!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican at night: Private tour

Rome

This was such a special way to end our holiday in Italy. Our guide, Deborah, had an incredible wealth of knowledge, and the tour was extraordinarily rich in history, art, and detail. There was honestly so much to take in that at times we felt we could barely absorb everything she was sharing, especially at the end of such a full journey, but we were in complete awe. Our only disappointment was that we hadn’t realized we should arrive earlier if we wanted time to visit the Sistine Chapel, so unfortunately we missed that experience. We wish we had known in advance. That said, the tour itself was absolutely spectacular. Seeing the Vatican in the evening made it feel even more special, and Deborah made the experience truly memorable. A beautiful and unforgettable way to end our Italian adventure.

Quality of Experience

Guides, Drivers and Staff

Transport

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Such a fun and memorable experience! The family made the entire day so special. They were funny, warm, engaging, and incredibly knowledgeable. We learned so much, including some wonderful cooking tips that we’ll take home with us and treasure for years to come. It felt personal, authentic, and full of laughter from beginning to end. An absolutely amazing experience and one of the highlights of our time in Sorrento!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Chianti wine tour with cooking class and lunch

Italy

This was truly one of our favorite days of the entire trip. Spending time with the family and being welcomed into their world made the experience feel incredibly personal and special. Learning to make authentic pasta together was so much fun and something we will always remember. The food, wine, setting, and hospitality were all wonderful, but it was the warmth of the people that made the day unforgettable. Our driver was also exceptional. He was warm, accommodating, and such a pleasure to spend time with, making an already amazing day even more enjoyable. This was so much more than a cooking class or wine tour. It felt like a genuine taste of Italian life, and it is a memory we will treasure for years to come. Absolutely five stars!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day visit to Siena and San Gimignano - guide in Siena included

Italy

This was an incredible and very full day. Our guide in Siena was simply remarkable, and her knowledge was extraordinary. The winery lunch was another wonderful highlight and made the day even more special. There was so much to see, learn, and experience that we only wished we had more time. If our schedule had allowed, two days would have been even better so we could slow down and really soak it all in. Our driver was also incredibly kind and accommodating when one of our friends became ill, which we appreciated more than we can say. A truly memorable experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private boat tour to Capri

Italy

One of the highlights of our trip! The boat tour to Capri was absolutely beautiful and such a special experience for the six of us. The scenery was breathtaking, the day felt relaxed and personal, and our captain and crew were wonderful. Truly unforgettable and absolutely five stars.

Quality of Experience

Guides, Drivers and Staff

Transport

We just got back from our honeymoon in Italy and had an amazing time! Catarina, Anna, and Roberta from the travel agency were amazing to work with! Catarina helped with the up front planning and found us some amazing experiences across the country we never would have found on our own. Anna took care of all of the logistics and made sure we knew about any last minute changes; it was so nice to have the tickets for everything all in one spot. Roberta met us at the airport and helped us while we were in Italy with the names of people we were meeting and answered any last minute questions that came up. This team made the trip seamless and we couldn’t have planned it better, we are so thankful!

Activity Reviews

Private cooking class in Pienza

Italy

This was a blast and we’d do it again in a heartbeat!!

Private bike tour in Tuscany Countryside

Italy

Absolute amazing!!! This was our favorite day with the bike ride and then the amazing lunch and winery tour!

Our family just returned from an unforgettable 12-day trip to Italy, and I honestly can’t recommend KimKim enough—especially our travel specialist, Valeria.

From the very beginning, Valeria took the time to truly understand what we were looking for and created an itinerary that perfectly balanced the iconic highlights with time to slow down, relax, and experience Italy at our own pace. Traveling as a family of five with kids ranging from teenagers to an adult isn’t always easy, but every detail was thoughtfully planned and tailored to our family.

Throughout the entire trip, everything ran incredibly smoothly. Every private driver was punctual and professional, every guide was knowledgeable, personable, and passionate about sharing the history and culture of their city, and every transfer and tour was seamless. We never had to worry about logistics, which allowed us to simply enjoy being together and fully immerse ourselves in the experience.

A special thank you to Anna, who was always quick to respond and incredibly helpful behind the scenes, and to our on-the-ground concierge, Marina. Knowing Marina was just a message away gave us so much peace of mind. Whether we had a question or needed assistance, we always felt completely supported and genuinely cared for.

Some of our favorite memories included biking through the Tuscan countryside, exploring Florence, experiencing the Vatican and the Colosseum with exceptional private guides, wandering the charming streets of Trastevere, visiting Pompeii, and ending our trip along the breathtaking Amalfi Coast. Every guide brought history to life in a way that made each destination so much more meaningful than if we had explored on our own.

What impressed me most was how effortless the entire trip felt. Even after an unexpected travel delay getting to Italy, everything continued to run smoothly. The communication, organization, and attention to detail never missed a beat. We always felt like someone was looking out for us, and that level of service is invaluable when traveling abroad.

If you’re considering using KimKim, don’t hesitate. And if you have the opportunity to work with Valeria, consider yourself lucky. She is thoughtful, organized, responsive, and genuinely passionate about creating unforgettable travel experiences.

This was truly one of the best family vacations we’ve ever taken, and so much of that is thanks to Valeria and the incredible team she assembled. Anna, Marina, our outstanding guides, professional drivers, and everyone involved worked together to make this trip feel effortless from start to finish. We came home with memories we’ll cherish forever, and we will absolutely use KimKim again and recommend them wholeheartedly to our family and friends.

Activity Reviews

Private tour of Pompeii

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Free day in Rapallo

Rapallo

Quality of Experience

Guides, Drivers and Staff

Transport

Ischia and Procida boat tour from Sorrento

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Train transfer Rome/Sorrento with 2h guided tour in Pompeii

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Colosseum, Forum Tour & Palatine hill

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in the Tuscany Countryside with wine tasting and Tuscan lunch

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence and Accademia City Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

We had the most amazing trip organised by Caterina and the KimKim team, highlights were Lake Garda, Bologna and Sorrento, however the entire trip was fantastic.

Hotel Reviews

Kolbe Hotel Rome

Rome

Really clean and comfortable with a great outdoor garden area to relax in.

Authenticity & Character

Location

Central to the main attractions and the resturant district.

Staff

Cleanliness & Comfort

Rosso 23

Florence

Neat and tidy Hotel, staff weren't as friendly as all other stops and not as helpful, and the breakfast was just ok.

Authenticity & Character

Location

Good location out of the hussle and bussle and only a couple minute walk to the centre of town.

Staff

Cleanliness & Comfort

I Portici Hotel

Bologna

Very upmarket Hotel and quote luxurious, on the main street and a short walk to the sqaure.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Césa Tyrol

Canazei

Very helpful staff and only a short stroll to town, and nicely renovated.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Caesius Thermae & Spa Resort

Bardolino

Great location and really lovely Hotel, the staff were helpful and friendly, and had great ammentities.

Authenticity & Character

Location

Very central.

Staff

Cleanliness & Comfort

Exceptional clean and great size rooms.

Activity Reviews

Cycle the Appian Way - Bike or e-Bike tour

Rome

We didnt do it.

Quality of Experience

Guides, Drivers and Staff

Transport

Private e-bike tour in Florence with Gelato

Florence

Fantastic trip and the guide was sensational, a lovely family business.

Quality of Experience

Guides, Drivers and Staff

Transport

Pizza and Gelato making Class (group tour)

Italy

This was ok, the quality of the pizzas were just ok, it is obviously hard to make dough and have it cure in the short time we were there, so maybe they could teach how to make the dough and go through the process however have some other bases there that were made the day before to make the end eating experience a bit better.

Quality of Experience

Guides, Drivers and Staff

Self explore Bardolino

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private excursion to Lucca and Pisa - access to the Leaning Tower included

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Verona Day Trip

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Half day foodie tour in Bologna

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Debra was amazing

I honestly cannot say enough positive things about the service I received from Caterina and Anna at KimKim. I am disabled and they were incredibly thoughtful and forward-thinking about how to make my trip, and especially all of the transitions, remarkably stress-free. They truly went the extra mile for me and their kindness and professionalism made a positive impact on my experience! They partnered with Venice tour services provider, Your Custom Journey, which was truly the best and most knowledgeable tour support services I have every had. This trip was extremely important to me as I am becoming progressively disabled and so needed to take this trip at this time of my life and make the very best of it. They succeeded on ALL levels! I highly recommend them!

Hotel Reviews

Hotel Firenze

Venice

Hotel Firenze in Venice was my absolute favorite! The deep soaking tub was a blessing for my chronic pain—allowing me to do much more after soaking. The location was perfect for easy access to come back and relax, and then head out again. The staff were over-the-top friendly, providing chocolates and biscuits and making the stay fantastic!

Hotel Ocelle Thermae & Spa

Sirmione

Staying at Hotel Ocelle Thermae & Spa was absolutely wonderful. The service was excellent and the Spa provided such a relaxing environment. Every aspect of my stay there helped to keep my stress levels down, which was incredibly important given my health conditions. Everything went seamlessly from arrival, and the staff were always attentive and considerate.

Activity Reviews

Murano Glass experience - Visit to a Glass Factory with blowing demonstration

Venice

The Murano Glass experience was incredible. I participated in glass blowing, and Angela even made a video for me, which was such a special touch. The demonstration was fascinating, and it was even more enjoyable with the company of a great guide who seemed to know everyone in the area.

Private walking guided tour of Sirmione highlights

Italy

The private walking guided tour of Sirmione highlights was fantastic. My tour guide was knowledgeable, friendly, and created such an enjoyable experience, even working on her own birthday! We even got out on the boat, which made me immensely happy as I love being on water.

Caterina and our main guide/check in person Christine were wonderful. If we had a concern or question, Christine immediately responded and solved the issue, if any. We were so impressed with how on time and great all of our guides or transport people were that were all set up by KimKim. Thanks for everything! Can’t wait to do a follow up trip!

This is our third experience with KimKim planning an adventure for us. It was just spectacular. Our original concept was seeing the Olympics, which was an adventure unto itself.

Planning began months ago. But it’s hard to understand everything in advance. Our contacts in Italy, Sonia and Lucrezia, worked around the events we had purchased tickets for perfectly. They were also very patient with our silly questions.

It always starts for us with hotel selection, and once again they were stellar. The location of our Milan hotel was perfect, a very short walk to the Duomo and Central hub for transportation. They introduced us to Larissa our private guide for visiting the last supper and other amazing sites around Milan. We are amazed at our local advisors ability to again identify private guides that speak excellent English and are able to give us the special flavor of the city where they live. The guides themselves become an additional set of advisors for us during our stays.

In Verona, the hotel was not only perfect, but it had a history. Our guide in that city was CECILIA. Amazing, lovely, information packed, and personal. We totally see the value of private guides and all recommendations from Kim Kim have been perfect perfect.

Off to Lake Como and another amazing location with a room facing the lake. We enjoyed our calm time there and our boat guide taking us around the lake, pointing out villas and their histories, and a lovely walk around Bellagio. We also met Max for a bike tour that took us up into the mountains around Lake Como. We were on E bikes, while our guide was on a regular road bike. Pretty impressive thing. He also gave us restaurant recommendations locally of his favorite places, and they were delicious.

Cannot forget the car rental. Seems like a simple effort. We like driving in a nice car when we are in another country. Kim Kim saw to it that our selected vehicle perfectly met our standard again and also met the anecdotal requirement of not being too large. If you’ve ever gone to an Italian parking lot, you will know what I am talking about!

Finally, our local concierge Roberta picked us up at the airport and was available to us all throughout our stay. She checked in regularly and in advance for pre-scheduled activities. Always providing Detail on pick up or meet up location, the name of our guide and the expectation. It was in retrospect, very comforting.

I know that in 2026 people fancy using social media to identify ways to visit foreign cities and find unique experiences. From our perspective, Kim Kim is a very unique one stop shop. They anticipate the details and make our experiences into adventures. We are not the type of people who want to travel on a bus or with a group. We are looking to plan our next adventure to bring our children and their mates so they can experience what we have.

Thank you, Kim Kim, again!

—
Paul and Lynn Essner