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Your Custom Journey

Established in 1985, Customized s.r.l is a family run private tour operator, 100% Italian located in Mestre, (near Venice).

Over the course of decades, Customized s.r.l has made a name for itself which signifies quality and reliability within the fast-growing travel industry, Soon after launching, the CEO realized that the future of travel was changing and decided to create Your Custom Journey; a Luxury brand dealing directly with high-end individual travelers.

Our company guarantees unique services, all of which are provided by an expert and professional team of 50 employees. Our Travel Designers, those who personally create your itineraries, are people with great experience and, above all, they are great travelers themselves. They could not create a tailor-made itinerary for you if they did not know the destination themselves.

Our mission
Our goal is to create bespoke itineraries that give you the opportunity to experience a custom-designed journey with unforgettable and life-enriching moments and incredible unique experiences of our beautiful Country.

Your Custom Journey is part of the following groups: France Travel Agents, Italy Travel Agents

Featured trips & expertise

Sunset over Venice's Grand Canal
Honeymoon in Italy: Cortina, Venice, Cinque Terre & Lake Como - 11 Days

From high in the Dolomites to the shores of Lake Como, romance is in the air on this unforgettable Italian honeymoon. In just 11 days you'll visit four of northern Italy's most spectacular locales, starting in the mountain resort of Cortina d'Ampezzo. With a private driver at your service, you can forget about the logistics and focus on making memories: touring the atmospheric canals of Venice, hiking between fishing villages in the Cinque Terre, and cruising past stately villas and stunning scenery on Lake Como.

Umbrian countryside outside of Spoleto
Self-Drive Italy: Hill Towns of Tuscany & Umbria - 8 Days

The medieval hill towns of Tuscany and Umbria take center stage on this relaxed, 8-day road trip through the Italian countryside. Starting in the ancient city-state of Cortona, you'll set out on day trips to the stunning fortified towns of Montepulciano and Arezzo, discovering a treasure trove of Renaissance art and architecture. Hop over to quieter Umbria for spectacular scenery and more magical hilltop locales, visiting historic fortresses, cathedrals, and cities from your base in beautiful Assisi.

Enjoying a meal with friends
Italy Food & Wine Immersion: Treviso, Verona, Perugia, Urbino - 16 Days

Prepare for a full food and wine experience in 16 days on this trip to Veneto, Marche, and Umbria regions. Admire the art and architecture in Treviso as you sample an Italian prosecco. Continue to Verona for Valpolicella wine tasting, then make your way to Marche for the rolling hills and rustic hill towns of Tuscany. Cross the mountains into Umbria to end your trip in the regional capital of Perugia, where you’ll explore ancient ruins, browse Renaissance art, and spend your final day learning to cook the local cuisine.

Gargano, Natural Arch of San Felice
Relaxed Puglia Coast & Gargano Road Trip: Bari, Trani, Vieste - 8 Days

Spend a relaxing 8-day road trip enjoying nature in Puglia and exploring wonderful must-see sites.  Start your trip in Trani, a wonderful seaside city, almost a "stone's throw" from Bisceglie. This is also the perfect starting point to explore the surroundings, such as the marvelous Castel del Monte, archeological sites like Canne, or the ancient  Dolmens and Menhir. Your stay in the Gargano promontory will make your trip, between wild lush forested areas and peaceful fine beaches. 

An ancient stone tower on the Sardinian shore
Explore Sardinia: Santa Teresa, Alghero, Sant'Antioco & Cagliari - 12 Days

Dive deep into the landscape, culture, and history of Sardinia on this 12-day itinerary. Starting in the northeastern coastal town of Santa Teresa Gallura, you'll travel across the island and make your way down the west coast to the bustling capital of Cagliari, taking in an ever-changing landscape of rugged hills, sea cliffs, vast sand dunes, and brilliant turquoise waters. Visit the sea caves of Neptune's Grotto, discover mysterious Neolithic ruins, sample Sardinia's distinct cuisine, and relax on some of Europe's best beaches.

Sunset over Ortygia
Luxury Italy: Syracuse & Sorrento - 7 Days

Discover two of Italy's most beautiful coastlines on this week-long seaside itinerary. The Sicilian city of Syracuse welcomes you first, as you stroll its UNESCO-listed old town, unwind on its pristine beaches, and marvel at the ancient ruins of its storied past. A quick flight north takes you to the glittering Amalfi Coast, where Sorrento serves as your base to explore colorful fishing villages, turquoise waters, and the magical island of Capri.

Recent Trip Reviews for Your Custom Journey

Using Kimkim to plan my honeymoon was so easy...
Italy | Dec 20 - Dec 29, 2022

J
Jillian S.
San Leandro, CA | Reviewed on Jan 03, 2023

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I... read more

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own.

I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu.

In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence.

In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Hotel Reviews
Hotel Balestri
Florence

This hotel was so lovely and perfectly located along the river. They had a bottle of Prosecco and fruit for us waiting in the room as a congratulations and that was so lovely to start our trip in Florence. The breakfast was delicious and staff was very helpful. The hotel provided umbrellas for guests and honestly the location couldn't be beat. It was so close to everything and had a beautiful view from our room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxe Rose Garden
Rome

The hotel is located right across from the US embassy and very nearby one of the large parks. The rooms itself was nothing too special and it was fine for us to just rest and be out exploring the rest of the day. The beds were a little more firm than I am used to, so it was not very comfortable for me. It was about a 20-minute walk to most attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier
Florence

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip. To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own. I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu. In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence. In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Quality of Experience
The tastings were a lovely experience, along with the food provided.
Food
The combination of foods paired with wine was fantastic. I enjoyed the olive oil tasting as well!
Guides, Drivers and Staff
Everyone we encountered was very friendly and knowledgeable.
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

While it was really cool to see Vatican City and the Sistine Chapel, it was overwhelmingly crowded. I felt we didn't have the full freedom to walk around and view things on our own until after the guided tour was over, in which case you had to go back around and start at the beginning. The art was beautiful though and it was nice learning about the history.

Quality of Experience
Crowd control- even though it was a small group tour, the area was crowded and we often were separated from the tour guide.
Guides, Drivers and Staff
Very friendly tour guide
Private tour of Milan Highlights (3 hours) with la scala theatre
Milan

We got lucky and were able to hear an orchestra practice at La Scala theater which was special. I also enjoyed hearing about the history of the city and exploring the Duomo with our tour guide. She was very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Evening Aperitivo Tour
Rome

I enjoyed learning about the Jewish "ghetto" and how it's been preserved in Rome, as well as trying the different kinds of Italian foods. Even though I was full at the end, I wish there was one more stop for pizza or pasta. Unfortunately one of the places the guide was going to take us to was closed.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone

Kimkim is awesome! I have discovered a treasure- thanks to my world traveling son!
Italy | Nov 27 - Dec 6, 2022

Beth
Beth R.
Atlanta, GA | Reviewed on Dec 12, 2022

I personally had never used Kimkim, but my son Keith convinced me I need to and actually handled the majority of the online messaging for me.
Having said that, my personal interaction with the Kimkim travel professionals blew me away in a good way: SO accommodating, SO communicative, So knowledgeable! Wow.

My memory is legitimately poor after brain surgery in terms of remembering names, but I’m going to at least tell you what services I’m referencing. Our main guide there who met... read more

I personally had never used Kimkim, but my son Keith convinced me I need to and actually handled the majority of the online messaging for me.
Having said that, my personal interaction with the Kimkim travel professionals blew me away in a good way: SO accommodating, SO communicative, So knowledgeable! Wow.

My memory is legitimately poor after brain surgery in terms of remembering names, but I’m going to at least tell you what services I’m referencing. Our main guide there who met me in Naples, handled detains there, and throughout the 10 days in Italy checked in with me at least once a day was AWESOME. The assistant/guide who worked with me multiple days in Florence and was kind enough to accommodate some extra excursions I wanted to go on including the purchase of an Italian pocketbook was AWESOME. And our guide/ driver for much of the end of the trip was beyond helpful and incredibly knowledgeable of so much about Italy/ every time I had a special need or asked for an accommodation, she made it happen for me. LOVE that girl!!
I wish I could remember names; every driver and guide were so amazingly knowledgeable of their area and so helpful in accommodating us. I’ll never hesitate to use Kimkim again…

Hotel Review
Bonvecchiati Palace
Venice

Accommodations were beautiful and their breakfast was my favorite! Got spoiled! It was quite surprising to learn that 2 beds meant 2 twin beds pushed together, but that’s apparently a common thing since it happened at all 3 hotels. We managed! Also surprised that what I call a “washcloth” was not part of the towel package! Sorry for all the wet hand towels which were the smallest available! Room service was VERY helpful and punctual when we needed extra services. Was definitely pleased with accommodations and hotels!

Authenticity & Character
Location
Answer is really the same as noted below. One extra note: front desk support when my husband and then I became I’ll was very professional and greatly appreciated. Accommodations were beautiful and their breakfast was my favorite! Got spoiled! It was quite surprising to learn that 2 beds meant 2 twin beds pushed together, but that’s apparently a common thing since it happened at all 3 hotels. We managed! Also surprised that what I call a “washcloth” was not part of the towel package! Sorry for all the wet hand towels which were the smallest available! Room service was VERY helpful and punctual when we needed extra services. Was definitely pleased with accommodations and hotels
Staff
Already answered
Cleanliness & Comfort
Already answered
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Dec 13, 2022

Thanks, Beth...
really sweet of you!
I am glad that you enjoyed Italy and you had a lovely time in my country.
Hope in the near future to help you again...
ciao vale

Wonderful trip to Milan.
Italy | Nov 19 - Nov 23, 2022

M
Mary A.
Broad Ripple, IN | Reviewed on Nov 29, 2022

We had a wonderful trip to Milan. We decided fairly last minute to take a trip and Sonia was able to arrange a great itinerary for us. We were only in Italy a few days, but were able to do and see a lot. Our flight was delayed arriving, but Barbara Fussotto met us at the airport and ensure our transport was waiting. She was there to answer questions throughout the trip and was a great help. Our tour of the city center with Ester Ghezzi was a highlight. It was informative and enjoyable... read more

We had a wonderful trip to Milan. We decided fairly last minute to take a trip and Sonia was able to arrange a great itinerary for us. We were only in Italy a few days, but were able to do and see a lot. Our flight was delayed arriving, but Barbara Fussotto met us at the airport and ensure our transport was waiting. She was there to answer questions throughout the trip and was a great help. Our tour of the city center with Ester Ghezzi was a highlight. It was informative and enjoyable and Ester was a delight. Our side trips to Langhe and Como were great and the transport arranged made it so easy for us. Sonia's planning made it easy for us to just enjoy our time in Italy!

Hotel Reviews
Uptown Palace
Milan

Rooms are small, but generally nice. There is currently construction outside the hotel making it harder to access, but will be in an even more prime location once the Metro expansion is complete. The breakfasts were good and staff friendly.

Authenticity & Character
Location
Walking distance from lots of things and easy access to the Metro
Staff
Cleanliness & Comfort
Albergo Terminus
Como

We only stayed here one night, but the room was very comfortable. The building was beautiful and right on the lake.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour of Milan Highlights (4 hours)
Milan

Ester Ghezzi was an incredible guide. Truly enjoyed our tour and the sights we were able to see. She had all the tickets we needed which made things easy. She was very knowledgable

Quality of Experience
Guides, Drivers and Staff
Private wine tour: Barbera and Nebbiolo
Italy

Enjoyed the tour and tasting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Nov 29, 2022

Ciao Mary. Thanks for your helpful review.
We are glad you came home with great memories. It was a pleasure welcoming you to our beautiful country. Wish you all the best! Ciao

Sonia was great!
Italy | Oct 15 - Oct 24, 2022

Celia
Celia M.
Canada | Reviewed on Nov 07, 2022

Sonia was really great!

She was warm, friendly and responded very quickly to all of our concerns. She also addressed all our inquiries very quickly and thoroughly. We were very happy to be matched with Sonia and had a great trip. I would hope everyone could be so lucky :)

Our request was for the chance to see as much of Sicily as possible within a 10 day period. Sonia came through with a plan that we loved. We began in Palermo, traveled to Agrigento and Romana del Casales and then on... read more

Sonia was really great!

She was warm, friendly and responded very quickly to all of our concerns. She also addressed all our inquiries very quickly and thoroughly. We were very happy to be matched with Sonia and had a great trip. I would hope everyone could be so lucky :)

Our request was for the chance to see as much of Sicily as possible within a 10 day period. Sonia came through with a plan that we loved. We began in Palermo, traveled to Agrigento and Romana del Casales and then on to the east coast via Siracusa, Taormina and Mt Etna. In all we feel we have had a great overview of the Island and would love to return someday. The hotels were fine, our car rental went off without a hitch and the connections all worked well. We were met by Tony in Palermo who was there to provide assistance if we needed it [we didn't]. I don't think we would have had such a well organized trip without the input from Sonia.

In general we have had a wonderful trip. We have lots of great memories to think about. Sicily is amazing. Would we go with Kim Kim again? I am not sure because of one reason. I would like to know that line costs for our travels. There is no accounting for what is charged that can be easily seen. I get that it is not always possible to create an exact budget, however, as a consumer, it is common practice to tell people exactly what they are paying for and how much. This is nothing to do with the great efforts of Sonia and co. It is all to do with the business model of kim kim. We might use it again, we might not because I cannot tell if we have paid a reasonable amount, underpaid or overpaid. Had I a clear accounting then I would know and feel more confident that my dollars have been spent wisely. I stress that this is not anything to do with the wonderful trip we have had, but a suggestion for future travels. Perhaps KimKim should figure this part out a little better. Would I recommend KimKim? I honestly don't know, because of the above reason. Travel is costly. We feel we have had value for what we paid. I just cant really tell.

Hotel Reviews
Hotel Principe di Villafranca
Palermo

This was fine. We really liked the staff. The breakfast was good. The location was great as we could walk everywhere. It was clean but not fancy.

Authenticity & Character
The amenities were not 4 star or was it 3? Not sure. It was adequate.
Location
You could easily walk anywhere.
Staff
Really liked the front desk staff- they were super
Cleanliness & Comfort
clean but not fancy
Doric Boutique Hotel
Agrigento

This was the best place we stayed on this trip. The welcoming staff were wonderful. The hotel is lovely. Can't recommend it enough!

Authenticity & Character
The people, the farm which produces the food that you eat here, the very thoughtful approach to sustainability that one does not see often enough! You feel welcomed and appreciated as a guest.
Location
Beautiful, peaceful country location with a stellar view of the Temple of Juno. Only a five minute drive to the Valley of the Temples
Staff
This hotel has an excellently trained staff who are very attentive and nice people.
Cleanliness & Comfort
Very high calibre. We loved the pool in our room!
Algilà Ortigia Charme Hotel
Siracusa

Lovely hotel in a super good location as well.

Authenticity & Character
I liked the old building in the middle of all sorts of old buildings in various states of repair. This hotel is meticulously kept up and I felt very at home here
Location
You are in Ortigia and can walk everywhere throughout the historic city. WE were delighted with this- It is also on the water's edge which is very special.
Staff
The staff was very pleasant and professional
Cleanliness & Comfort
Also very high caliber in this area.
Zash country boutique hotel & SPA
Riposto CT

I liked the location in an orange grove. It looks out to Mt Etna which is nice. However it was not my favourite hotel on this trip. The countryside is lovely but the entrance to this hotel is THE most awkward I have seen in my travels to many countries. It is not welcoming. There is a very narrow gate between concrete posts and you must speak into an intercom to get the gate opened. It is on a back country road and I thought our GPS was off. The road from the gate [about a kilometer long?] is in very poor condition. There is no signage to indicate the entry to the front desk. On arrival we were told there was no room at dinner [out in the country after a long day travelling]. Then they changed their minds and we had the Michelin starred tasting menu at vast expense [ it was good enough but... there was really no other choice]. The breakfast was good. The second night we declined to eat in the restaurant as there is so little choice... . So- in my opinion, this hotel has some confusion as to what their core business actually is-- Is it a hotel? A Michelin starred restaurant? A citrus farm? A spa? I remain puzzled by this place. Maybe I am missing something...... but I wouldn't return. I also did not like that we were asked to state our arrival time and food preferences/ allergies 3 or 4 days in advance.... travel for us is spontaneous.

Authenticity & Character
Lovely old winery- beautiful grape press in the restaurant. In desperate need of a welcoming and easy entrance with good road and signage.
Location
Yes and no- very pretty but far from town/ really awkward to get in and out. No choice therefore , for dining options for us. [We were offered a list of restaurants in the area on arrival and declined it. If you know that you will have guests for weeks in advance wouldn't you try to accomodate them? Just a very strange place]
Staff
Nice people and quite charming- but off putting at the start as they did not want to feed us. Then we had to pay a fortune for a meal we would not likely have chosen. One is pretty much captive to whatever is on offer here as a hotel guest. We did find the waiters to be very charming and friendly- in fact they saved the whole experience for us.
Cleanliness & Comfort
Clean enough for our standards. Bed was comfortable.
Activity Reviews
Private driver to Monreale (self-guided tour)
Italy

Emmanuel was terrific! We really liked him and the afternoon was a lot of fun. Thank you!

Quality of Experience
Loved Sicily for its diverse geography , vegetation and fantastic history
Guides, Drivers and Staff
Sonia steered us on a very good path. We are grateful. We liked all the people we met, everywhere.
Transport
We rented a car- it is not an easy place to drive but we managed and saw things that we would never have seen had we been on a tour. We are very happy for that as well
Afternoon private guided Tour of Valley of the Temples
Agrigento

Enza was the Best Tour Guide Ever. If you get Enza you are really really lucky. She was v knowlegeable and made the entire Valley of the Temples come to life for us. We were not familiar with this incredible site and yet felt that we had had a crash course in the history of many cultures that have come together in this part of the world. We will never forget our afternoon with Enza. We highly recommend her! Thank you Enza!

Quality of Experience
This is a truly awe inspiring place- like no other in the world that I know of.
Guides, Drivers and Staff
Enza was the best
Transport
This doesnt really apply as we drove ourselves.... but it was easy to access.
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Nov 14, 2022

Ciao Celia. Grazie mille for your nice review.
I am glad you had a great time in Sicily and that you went back home with great memories.

In regards to your comments about Kimkim business model, we try to provide the best value for our clients' trips. We are unable to provide cost breakdowns simply because we are using confidential contracts with the suppliers vald if included in a package only. I am sorry if you felt uncertain with the price of the trip.

Wish you all the best! Ciao!

we had a wonderful experience booking our ita...
Italy | Oct 8 - Oct 16, 2022

R
rashmi v.
Scottsdale, AZ | Reviewed on Nov 03, 2022

we had a wonderful experience booking our italy trip with kimkim. Valeria was very responsive and quick to maodify the trip based on our interests and made great suggestions for tours. All booking were made ahead of time and hotel tour and car reservations went smoothly. guides everywhere were awesome . I would totally book another tour with kimkim. Thansk Valeria and big thank you to all the local folks who made our trip fun and very memorable.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Nov 07, 2022

Thanks, Rashmi
Was a pleasure working with you as well.
Hope I can meet you soon in Rome.
ciao valeria

Tour of Italy and Small Coastal Towns
Italy | Oct 17 - Oct 26, 2022

Thomas
Thomas C.
| Reviewed on Oct 27, 2022

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi,... read more

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi, who took us to Positano. The following day we did a private boat tour of Capris and Anna Capris, which included a visit to the blue grotto, really a must see if you are going to Capri. We enjoyed a wine tasting and lunch and visiting the city of Rovillo and Amalfi and was guided by our driver, Carmine, who regaled us with stories about life growing up in Amalfi. The coastline is beautiful but the road to get there is not for the feint of heart! From Positano we returned to Naples and headed to Assisi. We had a great walking tour of the city and stayed in a special place called Nun, which was a convent converted to a hotel/spa. The spa jacuzzi was amazing and the hotel had just 18 rooms. Assisi was very interesting and a fantastic addition to our trip. We went to to Sienna and Florence, where we had a 5 hour Italian cooking class. Another great experience.

All in all we had a great tour of Italy and we are thankful to Kim Kim and all the guides and drivers who made this a trip of a lifetime!!

Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Reviewed on Nov 17, 2022

Ciao Thomas
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your family trip to Italy,
I am happy we were able to meet your expectations and that you liked our tours and services such as the personal concierge.
Thank you again for having traveled with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio

Excellent!! A trip of a lifetime!!
Italy | Oct 5 - Oct 18, 2022

Kellie
Kellie K.
High Falls, NY | Reviewed on Oct 19, 2022

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful!... read more

Sonia was very helpful in booking the trip and balancing everything we did so we didn't feel rushed. It was the trip of a lifetime for me!!
Daniella was our local concierge and made sure our trip went smoothly from day to day. She made a last minute change for us on a travel day so we could be in Florence an hour earlier! She was very friendly and helpful.
The drivers that picked us up for our transfers and tours were very nice for the most part. Rosanna especially was really wonderful! She was personable and picked us up on time from the airport and took us to Sorrento. The drivers like Luigi and Carmino were very knowledgeable and kind and spoke English really well!!
The tour guides were also very knowledgeable and had a sense of humor which I really loved. The Tuscany wine tour with Antonella and the Cooking class in Florence with Caterina stand out the most for me! However, all the tour guides were knowledgeable and helpful and again, spoke and understood English very well!
The accommodations for the most part were really great. Hotel Corallo in Sorrento and Hotel Concigliere in Rome were the best! The staff was friendly, professional and helpful.
Overall, it was a trip of lifetime and I was extremely happy with all of the services!!
Thank you so very much!!

Hotel Reviews
Hotel Corallo
Sorrento

Stunning views. Shuttle to the city center. WONDERFUL STAFF!! Everyone was so friendly and very professional. Nice restaurants in the immediate surrounding area as well as the restaurant at the hotel itself.

Authenticity & Character
People and general geographic area.
Location
Staff
So friendly and also professional. Very helpful with requests.
Cleanliness & Comfort
Clean rooms,nice bathrooms, very comfortable beds!
Hotel Delle Nazioni
Florence

Across from the train station and very loud. Scary elevator. Very loud argument between front desk and guest. Did not really feel especially safe in this location. Beds not comfortable. Front desk did not answer phone for information. Room was dingy and shower posed a big fall risk. The plumbing was loud and did not work at times. The breakfast was good. The person at the front desk when we first checked in was very helpful. The terrace from the room had space and the morning and evening views were pretty. Florence was my favorite city.

Authenticity & Character
Location
Different location
Staff
Cleanliness & Comfort
Beds were not comfortable.
Hotel Della Conciliazione
Rome

Excellent location, the street was filled with very nice restaurants. The staff was wonderful! Especially Chiara at the front desk! We loved her! Very professional and personable. A very impressive young lady and an asset to the hotel.

Authenticity & Character
Everything
Location
Right near Vatican on a nice street with great restaurants.
Staff
Staff was very friendly, professional and helpful with information in navigating throughout Rome!
Cleanliness & Comfort
Overall loved the room, but beds could have been more comfortable
Activity Reviews
Visit of The Amalfi coast Villages Full Day
Italy

Luigi the driver picked us up on time. His English was very good and he knew the area well. The Amalfi coast speaks for itself and is really breathtaking. We had ample time to explore and shop!! It was great!!

Quality of Experience
Guides, Drivers and Staff
Transport
Small group Tour of Tuscany & Wine and Olive oil tasting
Florence

Antonella was extremely knowledgeable about the region and the wines and even how the environment effects the grapes!! Definitely try to ask for her, she was fantastic!! The lunch at the winery at the end was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Ask for Antonella! She was wonderful!!
Transport
Wanna be Italiano - Florence cooking class and market tour
Italy

FUN!! Very educational experience! Caterina was knowledgeable and really had us all laughing! She was very patient and kind. She was very knowledgeable about the ingredients and the marketplace.

Quality of Experience
Food
Delicious!!
Guides, Drivers and Staff
Ask for Caterina! She showed us so much and was really funny! Loved her!!
Transport
Walked to site.
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

Very knowledgeable guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

Gio was a very knowledgeable and friendly guide! It was an amazing experience!!

Quality of Experience
Guides, Drivers and Staff
Ask for Gio!! She was extremely knowledgeable and friendly and made sure we really enjoyed the tour.
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Oct 20, 2022

Ciao Kellie. Grazie for your very helpful review - we take very seriously our clients' comments.
We are glad you had a great time in Italy and that you went back home with good memories.
Looking forward to welcoming you to Italy again! Ciao!!

anniversary trip FRANCE
Italy | Sep 30 - Oct 11, 2022

B
Barbara C.
the Bahamas | Reviewed on Oct 19, 2022

Sonia was wonderful! She listened to what we wanted, foresaw what we would need, and made sure all our wants and needs were met. She was personable and fun to work with. Everything went smoothly and while everyone we dealt with was helpful and informative, Filippo, our guide while biking certainly stood out. We spent the most time with him so got to know him best, but he added a lot to our trip. The other standouts would have to be the other guides we spent the most time with, Frank and Sandy who were both incredibly knowledgeable and interesting. We had a great time!

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Oct 19, 2022

Ciao Barbara. Thanks for your review.
We are glad we managed to make your trip unforgettable.
Looking forward to welcoming to Italy again!

Lovely Tuscany
Italy | Sep 23 - Sep 30, 2022

M
Martha L.
Naperville, IL | Reviewed on Oct 04, 2022

Monica from the KimKim affiliate Your Custom Journey began working with us at first. She was amazing. Love that we could say where we wanted to go and the kinds of things we wanted to do but at the same time have suggestions from Monica on other activities.
Booking was easy.
Near the start of our trip we had to switch consultants for a understandable reason and began working with Fabio who is Monica's boss. I think he is extremely busy with the number of travelers he is handling and he... read more

Monica from the KimKim affiliate Your Custom Journey began working with us at first. She was amazing. Love that we could say where we wanted to go and the kinds of things we wanted to do but at the same time have suggestions from Monica on other activities.
Booking was easy.
Near the start of our trip we had to switch consultants for a understandable reason and began working with Fabio who is Monica's boss. I think he is extremely busy with the number of travelers he is handling and he was harder to communicate with. Also Gloria was thrown in the mix so it was a little confusing.
The end result of our activities and accommodations and drivers was excellent. But it was a little nerve wracking trying to reach anyone including the concierge when we had questions. Again it all worked out in the end but I would have preferred a quicker response from most everyone.
It was a wonderful vacation.

Hotel Review
Grand Hotel Cavour Florence
Florence

Great location with an amazing rooftop bar. Clean and a great breakfast!

Authenticity & Character
Location
Walking distance to so many historical must sees.
Staff
Cleanliness & Comfort
Activity Reviews
Private truffle hunting, and lunch in the tuscan countryside - Explore Arezzo
Italy

I would suggest doing this in the morning. Afternoon experience runs a little late and could have a daunting drive in the dark back to accommodations.

Quality of Experience
Food
Guides, Drivers and Staff
Private transfer to Avignonesi. Small group cooking class, winery tour & Grand Lunch with wine tasting (6h)
Cortona

Maybe favorite part of the trip. The setting is beautiful. Very educational on vinyards. Cooking class so much fun. Lunch with wine tastings amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cheese making demonstration& Row meal pecorino production - Self-explore Pienza-Turn in rental car
Cortona

Again a beautiful setting. Proprietor has an interesting life story and is obviously very passionate about his property and farming. Cheese and other food was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Gloria Panzarin

Sonia helped us plan a wonderful, personalize...
Italy | Sep 15 - Sep 30, 2022

M
Martha D.
| Reviewed on Oct 01, 2022

Sonia helped us plan a wonderful, personalized trip to Italy. Our itinerary was full, but everything went smoothly. From driver’s meeting us at the airport, to train stations etc - everything was wonderful. She also provided us with a concierge who took care of us during our trip when we had any questions or concerns. All the hotels and excursions booked were great! I would highly recommend booking your dream vacation through KimKim and using Sonia’s services. She was terrific.

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Oct 07, 2022

Ciao Martha and Ellen. Thanks for your very nice words.
I am glad you had a great time in Italy and hope you went back home with great memories.
Wish you all the best! ciao

Incredible experience - Mother/Daughter Italy Trip 2022
Italy | Sep 9 - Sep 18, 2022

Abby
Abby B.
Walnut, IL | Reviewed on Sep 26, 2022

From the first greeting at the airport in Venice to the last goodbye at the airport in Rome our mother/daughter trip to Italy was expertly planned and perfectly executed. The entire team of KimKim staff, local guides and drivers were absolutely exceptional. Alessia Carraro, our personal concierge, was a great guide in Venice for our bacari tour and kept us organized and updated each of the 10 days of our trip. Her communication and timeliness was unprecedented. Mrs. Lucia Monetti helped us... read more

From the first greeting at the airport in Venice to the last goodbye at the airport in Rome our mother/daughter trip to Italy was expertly planned and perfectly executed. The entire team of KimKim staff, local guides and drivers were absolutely exceptional. Alessia Carraro, our personal concierge, was a great guide in Venice for our bacari tour and kept us organized and updated each of the 10 days of our trip. Her communication and timeliness was unprecedented. Mrs. Lucia Monetti helped us navigate Florence and get to our train on time even in challenging traffic conditions. Valeria Arcangeli was a fantastic guide for the aperitivo tour in Rome and took us to special local places while also sharing details about the rich history of Rome. The pizza making class at Pizzeria al Grottino was fun, education and fantastic. Thank you for creating an unforgettably special trip for us. We are singing KimKim's praises!

Hotel Reviews
Bonvecchiati Palace
Venice

Great and conveniently located hotel in the heart of Venice. The backdoor pick up/drop offs at the canal are great fun.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Cavour Florence
Florence

Great location. Beautiful hotel property with a beautifully presented breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corallo
Sorrento

Exceptional views. Great location. Attentive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Great property with a nice location near the river.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
"Bacari" local street food tour
Italy

Alessia was an exceptional guide. She made it fun and conversational.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Chianti Wine region
Florence

Our driver was incredible and took us a more scenic route with a stop in Greve in another village. Such a fun and special day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

Unforgettable day on the water and in Capri.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening Aperitivo Tour
Rome

A fun taste of Rome with history and culture added in.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Pizza-making class
Rome

This was an incredible experience. We learned a lot and the pizza was delicious.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Sep 27, 2022

Ciao Abby. Grazie for your review.
It was a pleasure planning your trip and assisting you during your holiday.
Looking forward to welcoming back to Italy again!

We could not have asked for a better trip. K...
Italy | Sep 9 - Sep 18, 2022

Ashley
Ashley C.
Chesterfield, MO | Reviewed on Sep 23, 2022

We could not have asked for a better trip. Kimkim organized the perfect accommodations, sight visits and it was a breeze getting between each location. Our concierge, Alessia, was beyond amazing and helpful. We all got spoiled by the check ins, the reminders of our next steps, and the organized drivers. We will certainly be booking with KimKim again. read more

We could not have asked for a better trip. Kimkim organized the perfect accommodations, sight visits and it was a breeze getting between each location. Our concierge, Alessia, was beyond amazing and helpful. We all got spoiled by the check ins, the reminders of our next steps, and the organized drivers. We will certainly be booking with KimKim again.

Hotel Reviews
Bonvecchiati Palace
Venice

Very nice and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Cavour Florence
Florence

This was a beautiful property and the location was perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corallo
Sorrento

What a view we had! We felt like we were in a movie with the views and accommodations. The staff was very kind and helpful every day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Perfect location for sight seeing all over Rome! Room was very nice and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore the Chianti Wine region
Florence

This was a picture perfect day. Michaela took us the back way through the region and we got to see the most beautiful sights. The wineries she selected were perfect and we enjoyed our day to the fullest.

Quality of Experience
Food
Guides, Drivers and Staff
We wanted to take Michaela with us every where else we went! She was amazing!
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

It was beyond magical to swim in the sea not once but twice. Transportation on the island was a bit annoying at the end of the day, but this excursion will live in my memory forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pizza-making class
Rome

Wow! What else can I say! We learned so much from Tony and Julia. They were so welcoming, kind, and fun to work with. We learned that we make pizza all wrong in America. Everyone who goes to Rome, should experience this fun class.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Sep 27, 2022

Ciao Ashley. Grazie for writing this review.
We are glad you had a great time and that you had great fun during this trip.
Looking forward to welcoming you back to Italy again.

Mother and 2 daughter trip to Italy 2022
Italy | Sep 9 - Sep 18, 2022

B
BARSHA C.
Preston, MO | Reviewed on Sep 20, 2022

Monica helped me begin planning the trip over a year ago. Sonia helped with last part. So organized and outstanding communication. I had never used a company like this. I was so pleased with how everything worked. Alessia was our Concierge assistant that met us at airport in Venice and escorted us to beautiful hotel. She also took us out for food tour on the evening. She checked in with us daily .
around 5 by Whats App to assure we had plan for the next day. Communication was... read more

Monica helped me begin planning the trip over a year ago. Sonia helped with last part. So organized and outstanding communication. I had never used a company like this. I was so pleased with how everything worked. Alessia was our Concierge assistant that met us at airport in Venice and escorted us to beautiful hotel. She also took us out for food tour on the evening. She checked in with us daily .
around 5 by Whats App to assure we had plan for the next day. Communication was outstanding. It was such a stress reliever. Our drivers were great. Michela came to hotel in Florence to pick us up and also our guide for Tuscany. So fun having lady private driver. Boat ride to Capri was beautiful . Peppe and Luca did a wonderful job explaining sites. Serving drinks, and snacks. It was such a great day.
We enjoyed each city. Venice, Florence, Sorrento, Rome. All so different. In Rome we had Apertivo tour with Valeria to Jewish Ghetto area and Pizza making class arranged by Kim Kim at Grotinno's. In business 35 years.Both so fun and educational. Train transfers went smoothly with help of drivers and Lucia. Marino, Deborah and Daniela to meet us and or get on. Next train. I can not imagine planning a trip like this without Kim Kim. It allowed three women to feel safe and have less stress. A mothers dream come true and Kim Kim and others above helped make it happen. We will be using Kim Kim again to plan a trip. Thank you.

Hotel Reviews
Bonvecchiati Palace
Venice
Authenticity & Character
Vaporetto pulled up to door of our hotel to take us to train station
Location
Easy walk to all sites. Central location
Staff
Polite
Cleanliness & Comfort
Grand Hotel Cavour Florence
Florence
Authenticity & Character
Beautiful entry and restaurant breakfast area.
Location
Loved the view from roof bar. Also central location for enter city
Staff
Answered many questions. Patient and kind
Cleanliness & Comfort
We had extra Bed in room. Some of slats fell out when I turned overr in the night.
Hotel Corallo
Sorrento
Authenticity & Character
Beautiful views
Location
Had shuttle since not in easy walking gdistance of town
Staff
Spoke English well bit did not understand and try to meet me on concern I had on bill. Marianna very helpful to get shuttle to lemon farm for us.
Cleanliness & Comfort
47 Boutique Hotel
Rome
Authenticity & Character
Location
Close to Jewish Ghetto, Collesium
Staff
Kind of stuffy. Didn't go the extra mile to help with questions re walk and restaurants. Good view from roof top bar. Service and bill very slow
Cleanliness & Comfort
Activity Reviews
"Bacari" local street food tour
Italy
Quality of Experience
Alessia was fun, shared good info.
Guides, Drivers and Staff
Transport
Walking
Explore the Chianti Wine region
Florence
Quality of Experience
Food
Wine tasting and food at each location
Guides, Drivers and Staff
Michala was excellent. Took us back wY into Tuscany. Beautiful scenery. Fun to be with. Dropped us for walk through of small village about e Greve .
Transport
Mercedes van very comfortable. Easy to see out
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

Beautiful boat ride with Peppi and Luca and app 10 others to Capri. Tour of shoreline and explanations of sites. Swam in water before and after Capri. Was not aware of15$ bus to Anicapri. Very organized. It was not part of KimKim. Drinks and snacks and sandwich provided along the boat ride. Day was a dream.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening Aperitivo Tour
Rome

Valeria was our tour guide. Very informative. Since I follow WW II history, I liked the tour of Jewish Ghetto.

Quality of Experience
Valeria was very knowlegabke
Guides, Drivers and Staff
Private Pizza-making class
Rome

Tony made our experience so authentic. He had owned business 35 years. He and sister are partners. His business is in a Residential area with large market outside door. He was so patient with us. Explained details of Ingredients and temp, time and chemistry. We made 10 pizza between my two daughters and I. His assistant was so nice to make the experience move along by assuring supplies available . She took pics for us. His wife daughter and grandbaby dropped by.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Sep 25, 2022

Ciao girls! It was lovely having you in Italy.
A big thanks to you from both Monica and I: you have been very cooperative and really nice people to work with both during the planning phase of the trip and while travelling as well.
Hope to have you back in Italy soon!

Our trip was wonderful from start to finish. ...
Italy | Jun 14 - Jun 22, 2022

Carol
Carol P.
Charlottesville, VA | Reviewed on Sep 12, 2022

Our trip was wonderful from start to finish. Monica and Sonia were very responsive and helped us pick the best itinerary for us. We also added a 5th traveler fairly late into the planning, a development that they were able to accommodate without any fuss. We had great tour guides in Como (Silvia), Cinque Terre (Laura), and Pisa (Chiara). Because of illness, our sunset tour of Cinque Terre was canceled. Laura was able to book us on a daytime cruise so that we could see the villages from the... read more

Our trip was wonderful from start to finish. Monica and Sonia were very responsive and helped us pick the best itinerary for us. We also added a 5th traveler fairly late into the planning, a development that they were able to accommodate without any fuss. We had great tour guides in Como (Silvia), Cinque Terre (Laura), and Pisa (Chiara). Because of illness, our sunset tour of Cinque Terre was canceled. Laura was able to book us on a daytime cruise so that we could see the villages from the water. It was just perfect! Our drivers were all fantastic and the vehicles comfortable. When there was a miscommunication about visiting one site, the driver added stop so that we could see as much of the Piemonte countryside as possible. It was fantastic! The vineyards chosen for us in Alba were great because they were quite different - one small, family operated and the other large and historic. We had such a perfect, personal experience at Ca' del Baio (including the very best lunch recommendation!). We stays in four great hotels and had the most amazing breakfasts. Thank you, Monica and Sonia for planning such a great itinerary! (And thanks for Barbara for serving as concierge while we were there!)

Hotel Reviews
Grand Hotel Cavour Florence
Florence

What a great location and charming rooms. The view from the rooftop bar was worth checking out. And breakfasts were amazing! Everyone we interacted with was helpful and attentive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Flori
Como

Beautiful, picturesque location. The best breakfasts we had in Italy. Fabulous rooms and balconies to enjoy the view (we had adjoining rooms, a double and a triple). Very attentive and friendly staff for breakfast and in reception.

Authenticity & Character
An authentic former villa! Beautiful decor and grounds.
Location
A bit of a walk to Como but the views are great. A ferry stop is nearby.
Staff
Cleanliness & Comfort
Local specialist: Monica Pellizzari
Monica
Monica Pellizzari
Local specialist in Florence and Venice | Reviewed on Sep 12, 2022

Ciao Carol,

Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your family trip to Italy, discovering not only the Lake Como area, the Cinque Terre, and Tuscany but also the "less known" Langhe area in the Piedmont region.
I am glad we've been able to create unforgettable memories of your first trip to my beloved country.
I am looking forward to welcoming you again.
I wish you all the best!
Ciao!!

Outstanding, personal attention
Italy | Aug 22 - Aug 30, 2022

Heather
Heather G.
Marblehead, MA | Reviewed on Aug 31, 2022

KimKim organized an amazing trip for our family of four to Italy. Sonia, our travel agent, attended to our every request, and Daniela, our personal concierge, made sure that all of our transfers went seamlessly. The tours arranged (mainly LivTours) in Rome were outstanding. Our family was often alone or with one other couple so our tours were private and efficient. The tour guides, Jonathan, Elena and Gio, were knowledgeable and friendly. Our transfer from Rome to Sorrento was smooth and... read more

KimKim organized an amazing trip for our family of four to Italy. Sonia, our travel agent, attended to our every request, and Daniela, our personal concierge, made sure that all of our transfers went seamlessly. The tours arranged (mainly LivTours) in Rome were outstanding. Our family was often alone or with one other couple so our tours were private and efficient. The tour guides, Jonathan, Elena and Gio, were knowledgeable and friendly. Our transfer from Rome to Sorrento was smooth and quick. We had a wonderful tour with Jean Luc in Pompei and very intimate local tours throughout Sorrento and the Amalfi coast of a winery, lemon grove, cheese farm and pizzeria. Every outing felt intimate and authentic. Overall, I would give KimKim 5 stars for exceeding our expectations. I will, without question, use their services for future travel.

Hotel Reviews
47 Boutique Hotel
Rome

Clean, attention to detail, every amenity available

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corallo
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private golf cart tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sorrento food tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Sep 01, 2022

Ciao Heather. Grazie for your nice review.
It was a pleasure planning your family trip and glad you now have great memories.
Wish you all the best.

We had a fabulous trip to Italy -- Rome, Napl...
Italy | Aug 9 - Aug 20, 2022

D
Deborah E.
Bethesda, MD | Reviewed on Aug 21, 2022

We had a fabulous trip to Italy -- Rome, Naples, Pompeii Sorrento and Amalfi - with the help of KimKim's services! Every planned excursion/tour that Valeria helped us plan went off without a hitch. All the guides were top notch too.

My only wish is that we planned a little more down-time. With so many great things to see, it was easy to want to do it all. While we enjoyed the e-bike ride on the Appian Way, especially getting out of the city a bit, we probably could have skipped that... read more

We had a fabulous trip to Italy -- Rome, Naples, Pompeii Sorrento and Amalfi - with the help of KimKim's services! Every planned excursion/tour that Valeria helped us plan went off without a hitch. All the guides were top notch too.

My only wish is that we planned a little more down-time. With so many great things to see, it was easy to want to do it all. While we enjoyed the e-bike ride on the Appian Way, especially getting out of the city a bit, we probably could have skipped that one.

We highly recommend the golf-cart tour as a way to see the highlights in Rome after arriving from the states. While it was too early to check into our VRBO, we were excited about seeing the city while not having to do too much walking. Marco, our guide, was terrific! Also, Daniela, who coordinated our efforts on the ground during the trip was great too. She was on top of our itinerary and was always available for question or two.

Activity Reviews
Private golf cart tour
Rome

Guide was GREAT! Perfect way to start a visit to Rome after flying all night.

Quality of Experience
Guides, Drivers and Staff
Transport
Location to meet our driver was very convienant.
Private Trastevere & Jewish Ghetto Tour of Rome
Rome

Very knowledgeable guide. For some reason the guide thought the tour was 3 hours - not 2 - which meant she paced the tour a little more slowly than we would have liked - which was important since it took place before dinner on our second day in town and we were all a little hungry and tired. We ended the tour after about 2.25 hours - once we figured out the disconnect.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

Very knowledgeable and friendly guide. Small group tour that only included two additional folks. We learned a lot.

Quality of Experience
Guides, Drivers and Staff
Private Colosseum, Forum Tour & Palatine hill
Rome

This is a GREAT tour for all, including teenagers! So much to see and learn about. Highly recommend. Exceeded my expectations.

Quality of Experience
Guides, Drivers and Staff
Cycle the Appian Way - Bike or e-Bike tour
Rome

This experience was good - not great. Tour guide pointed out a few things along the way but otherwise it was mostly an enjoyable e-bike tour that gets one outside of city centro. Of all the excursions we went on, this one I would consider skipping and having the free afternoon instead. Teenagers enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Street Food Tour in Naples
Naples

This turned out to be a little different than I expected! While the food we tried was good and it was fun, it was less organized than I expected in terms of what to try, where to get it. The guide asked us what we wanted to try and we told her some things but it would have been more helpful if she had shown us a list of options so we knew what was out there. Also, there was long waits for some of the things we did want to try -- like pizza and pasta from Napoli - that took away from the overall experience.

Quality of Experience
Guides, Drivers and Staff
Private transfer to the Amalfi Coast via Pompeii UNESCO Archaeological Site
Italy

Our guide was SUPERB! We learned a lot from him during our two hour tour . He was one of the only guides that effectively adjusted how he presented information to engage the two teenagers.

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

Boat ride guides were great but time on Amalfi not so great because it was SO crowded. Guide provided some helpful guidance about what to do on the island but it could have been clearer and a map of how to get back to the harbor from various locations on the island would have been helpful. He showed us this on his map but having our own copies would have been better. Guides made the trip on the boat a lot of fun and were engaging.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Aug 22, 2022

Hey Deborah,
I am glad you had a wonderful time here in Italy.
Was such a pleasure working with you and I do hope to do it again...

Many thanks,
Valeria

Perfect Last Minute Planning
Italy | Jun 29 - Jul 12, 2022

Christina
Christina M.
Haltom City, TX | Reviewed on Aug 11, 2022

Vale was a dream to work with as we planned our trip only weeks before. She seamlessly moved us from Rome to Sicily and back to Rome and took my husband's medical restrictions into consideration for daily activities. All of the drivers and guides were top-notch. read more

Vale was a dream to work with as we planned our trip only weeks before. She seamlessly moved us from Rome to Sicily and back to Rome and took my husband's medical restrictions into consideration for daily activities. All of the drivers and guides were top-notch.

Activity Reviews
Etna Wine tasting
Italy

Our guide, Dennis, was one of a kind. Not only did he have personality for days, but he was also so very caring. My husband has a few medical issues and could not quite make it up to the top of our tour. Dennis ensured he was comfortable and safe as we continued our trek, always keeping my husband in sight. The winery...gorgeous! Everyone was so friendly, and the food and wine were superb.

Quality of Experience
Food
Guides, Drivers and Staff
Dennis!
Transport
Private Colosseum, Forum Tour & Palatine hill
Rome

Our guide was a scholar and kept us engaged for the entire 3 hours. She was so wonderful that we were spoiled, and no other guide after could quite compare.

Quality of Experience
Guides, Drivers and Staff
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

The place is just dripping in art. It is very obvious that the guide had a script that she had to stick to, so asking questions was sometimes futile.

Quality of Experience
Guides, Drivers and Staff
Rome Underground & Catacombs Tour
Rome

Super interesting tour.

Quality of Experience
Guides, Drivers and Staff
Private golf cart tour
Rome

This was a perfect way to the city. Our guide took us to locations we would never have seen if we had tried to walk or take individual tours. The cart was pleasant and quiet, which allowed us to ask questions quite easily.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Aug 11, 2022

Hi Christine,
thanks for your kind words.
I really enjoyed planning your " almost last- minute" trip!
I am so sorry we couldn't meet and doing together the aperitivo tour.
Next time...!
Valeria

Northern Italy
Italy | Jul 24 - Aug 1, 2022

Rosanne
Rosanne W.
Pensacola, FL | Reviewed on Aug 08, 2022

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan.... read more

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan. Very nice hotel.
Florence: I can’t remember the name of the hotel in Florence but it was nice. This hotel had the best breakfast.
Half our group went into the Tuscany wine region next. We visited several wineries and also went to the Italian/US WW2 memorial for US soldiers killed in this region. Very moving! Extremely well done. Thank you Claudio for taking us there.
The other half had a rather harrowing experience riding bikes on a bike tour in the old city. The guide was not good. She actually rode off and left them. The gelato making was a success though. Everyone loved that.
The Cinque Terra was kind of a disaster due to the fact that our driver spoke NO English and had never been to the area before. We were expecting an English speaking guide but that didn’t happen. Our driver just dumped us out and indicated we should meet him back there at 4. Because we had expected to have a guide we didn’t really look into the possibilities. We ended up riding the train to Monterosso where the kids went swimming and we did some shopping. The tour company offered to pick us up there to try to make up for the completely non-English speaking driver. Since the driver had never been there before, we had a hard time finding each other. Definite an experience.
We had great helpers with our train transfers. They all did a good job.
Venice: Nice Hotel, my son had a private terrace. Large private terrace. We went on a city tour through Basilica San Marco-and the Doge palace. Nice tour with Allyssa. She was very knowledgeable but a bit overly so. We were pretty exhausted and struggled a bit…maybe if it hadn’t been so hot! Our visit to the Academy was, of course, one of the highlights. We also did a food tour. The adults enjoyed it. The kids, not so much. The gondola ride was great. Everyone really enjoyed it.
Train transfer back to Milan was great and uneventful. Flew out the next day.

Hotel Reviews
Grand Hotel Cavour Florence
Florence

The rooms were nice. The breakfast was the best! Drip coffee, yea!

Authenticity & Character
Location
City Central!
Staff
Cleanliness & Comfort
Star Hotel Rosa Grand
Milan

Very nice hotel. Clean and beautiful. Nice breakfast. Could have used more electrical outlets. Always a struggle in an older hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bonvecchiati Palace
Venice

Beautiful hotel. Great breakfast. Staff was very helpful. My son’s room had a large terrace. Very large terrace with a nice view. Ask for that room!

Authenticity & Character
This hotel is beautiful
Location
Location is great
Staff
Cleanliness & Comfort
Very clean. Nice beds
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Reviewed on Oct 11, 2022

Ciao Rosanne,
Thank you very much for your review
I am glad you had a great time in Lake Como, and that you liked
I am very sorry that the day at the Cinque Terre was not nice and your driver spoke no English this never happened with our supplier we strive to provide the best top ou passengers and we constantly check with our supplier that we have a longstanding realtions ship, this fact, of course, will make us reconsider to use this supplier in the future.
I am also very happy you like the... read more

Ciao Rosanne,
Thank you very much for your review
I am glad you had a great time in Lake Como, and that you liked
I am very sorry that the day at the Cinque Terre was not nice and your driver spoke no English this never happened with our supplier we strive to provide the best top ou passengers and we constantly check with our supplier that we have a longstanding realtions ship, this fact, of course, will make us reconsider to use this supplier in the future.
I am also very happy you like the hotels and our guides.
Thank you again for having traveled with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio

Our Trip to Radda in Chianti, Florance and Sorrento
Italy | Jul 22 - Jul 30, 2022

N
n h.
Ankeny, IA | Reviewed on Aug 02, 2022

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some... read more

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some of the concierge's help while we were there. Our luggage was lost and she was very helpful in tracking it down and getting it to us. And the drivers were always on time. We didn't understand the purpose of the person who met us in Sorrento, as he didn't live there and didn't provide any helpful info. Neither he nor the concierge could help us with local restaurant info, etc.

We also didn't really understand who to ask for questions we had and felt like one person would say, no ask the other person, etc. which wasn't great.

We did really love the person who was with us in Radda, Felipo. We are glad we did too as even though we thought we were getting booked on totally different excursions, he ended up leading them all - a biking tour, a hiking tour, and even a cooking class.

All in all, we had a great trip, but feel there are some kinks that Kim Kim, etc. should work out.

Hotel Reviews
Hotel Balestri
Florence

Very nice people, updated rooms done quite nicely. Very bizarre collection of Goofy figures in the lobby area that clashed with the vibe of the hotel. Great location. Not a very sound proofed room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Leopoldo
Radda in Chianti

Very bare bones hotel. Cheap towels, toilet paper, sheets. You have to pay to get a robe or an extra towel. We could hear word for word conversations of the people outside. It also wasn't cleaned very well, and the AC could not keep up with the extreme outdoor heat. I found most of the staff to be overly formal and one, when we requested an upgraded room, to be on the rude side. It is super old, so if you are looking mainly for historic character and not a higher-end experience, this may work for you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Capodimonte
Sorrento

We ended up enjoying this hotel, but giving it 3 stars because the first room they put us in smelled strongly of mold and had black mold around two of the vents in the room. It was also right next to the pool so we could hear the people at the pool in our room, and it also did not have hot water. The hotel initially said sorry we are booked when we tried to get another room, but I was persistent and magically they gave us a different room that did not have these issues. We loved that room. The other thing that was a bummer about this hotel was the pool. We had not had a break from our kids in years and so were bummed that the pool was full of kids being kids - it just was not at all relaxing and so we didn't use it other than the initial time we went. Very good breakfast. Really pretty hotel overall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tough one - the initial room they put us in would get 0 stars, but the one we finally got did not have issues and was great.
Activity Reviews
Private biking tour with lunch & wine tasting
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Organic cooking class in a typical farmhouse - semi private
Italy
Quality of Experience
It was lovely, but quite hot
Food
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone

Anniversary trip to Italy
Italy | Jul 16 - Jul 24, 2022

S
Seth D.
Nashville, TN | Reviewed on Aug 01, 2022

Our trip to Italy was a bucket list trip for us without the kids to celebrate an anniversary milestone. Sonia, our trip planner, was diligent in putting together an itinerary that suited what we were looking for and diligently tweaked the plan until it was perfect. She found a real balance of city/lake/mountain that we wanted.

We thoroughly enjoyed our private organic Prosecco tasting overlooking the hilly countryside, private pasta making class taught by the most personable chefs, and... read more

Our trip to Italy was a bucket list trip for us without the kids to celebrate an anniversary milestone. Sonia, our trip planner, was diligent in putting together an itinerary that suited what we were looking for and diligently tweaked the plan until it was perfect. She found a real balance of city/lake/mountain that we wanted.

We thoroughly enjoyed our private organic Prosecco tasting overlooking the hilly countryside, private pasta making class taught by the most personable chefs, and hiking in the Dolomites with tour guide.

We usually plan trips ourselves, but in addition to putting together the trip plan, an unexpected benefit arose when our flight from the US was delayed by a day and Sonia’s team scrambled to adjust all of our arrangements without us having to do the extra work.

We highly recommend KimKim and Sonia in particular!

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Aug 01, 2022

Ciao amici! Grazie for your feedback. It was a pleasure to help you plan your anniversary trip and above all meet you in Treviso.
Waiting for you to come back to Italy with the kids! Ciao.

Everyone was incredibly friendly, punctual an...
Italy | Jul 10 - Jul 15, 2022

J
Jennifer N.
Canada | Reviewed on Jul 28, 2022

Everyone was incredibly friendly, punctual and helpful! It made for a very smooth and seamless trip experience! Would definitely recommend read more

Everyone was incredibly friendly, punctual and helpful! It made for a very smooth and seamless trip experience! Would definitely recommend

Hotel Review
Hotel Villa Flori - Lario Hotels
Como

The staff was incredibly helpful in advance when emailing to try and find a special celebratory restaurant and also helped set up a private driver. The rooms were spacious and clean.

Authenticity & Character
Location
Right on the lake
Staff
Cleanliness & Comfort
Local specialist: Monica Pellizzari
Monica
Monica Pellizzari
Local specialist in Florence and Venice | Reviewed on Jul 29, 2022

Ciao Jennifer,
Thank you so much for taking the time to leave an excellent review about your trip to Italy. It was a pleasure planning your family trip, and thank you for sharing your pics: they're all amazing!!!
I wish you all the best, and I'm looking forward to welcoming you to Italy again! Ciao!

Amazing honeymoon!
Italy | Jun 29 - Jul 10, 2022

Colleen
Colleen Y.
Santa Monica, CA | Reviewed on Jul 27, 2022

We used kimkim to help us plan our honeymoon to Italy (Rome, Venice, Amalfi Coast). The entire process from start to finish was so easy for us - all thanks to Valeria! We had an initial consultation with her to discuss what we were hoping for out of the trip and the trip itinerary she created did not disappoint. We spent 12 magical days in Italy and every part of the trip was seamless. It felt like our trip was dummy proof, haha -- because it was so well organized. Our travel leader based on... read more

We used kimkim to help us plan our honeymoon to Italy (Rome, Venice, Amalfi Coast). The entire process from start to finish was so easy for us - all thanks to Valeria! We had an initial consultation with her to discuss what we were hoping for out of the trip and the trip itinerary she created did not disappoint. We spent 12 magical days in Italy and every part of the trip was seamless. It felt like our trip was dummy proof, haha -- because it was so well organized. Our travel leader based on Rome, Daniela, was so amazing - we were able to ask her any questions we had through Whatsapp while we were on our trip, which was so helpful. It was a wonderful honeymoon and we would 100% book through kimkim again in the future!

Hotel Reviews
Bonvecchiati Palace
Venice

Lovely hotel with nice staff. Great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marina Riviera
Amalfi

Truly amazing. We got an oceanside room and the view was insane!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

Great location. Friendly staff and clean modern rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Jul 27, 2022

Hi Colleen,
thanks for your kind words...
I am so glad you enjoyed your time together with your husband.
It was my pleasure organizing everything... I loved it.
It was a very good itinerary.
I hope to help you organize another one again soon...

I am here anytime you need,
thanks, Valeria.

Great Anniversary Trip
Italy | Jul 13 - Jul 25, 2022

Raymond
Raymond S.
Highland Village, TX | Reviewed on Jul 26, 2022

Sonia and Barbera were amazing and made my trip with my wife for our anniversary wonderful. Very responsive and always willing to help. We are so thankful for them and their services for us.

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Jul 27, 2022

Ciao Raymond and Maggie. Thanks for your nice review.
It was a pleasure planning your trip to my beloved country.
Wish you all the best!

Wonderful family trip to Sorrento and Rome
Italy | Jul 9 - Jul 16, 2022

J
Judith P.
Marco Island, FL | Reviewed on Jul 19, 2022

Our family had an amazing trip to Sorrento and Rome, Italy. Everyone we met was kind and helpful. I want to thank all the people who helped us get to all our stops on our itinerary. The drivers, Luigi, Vincenzo, Carmine, & Tony were on time and always ready to give us help on navigating our trip.
Our guides, Emma & Carlo (Mt Vesuvius), Giovanni (Pompeii), Lucca (Path of Gods), Vincenzo (Vatican) were all extremely knowledgable and friendly. Our boat trip to Capri with Antonino was amazing.... read more

Our family had an amazing trip to Sorrento and Rome, Italy. Everyone we met was kind and helpful. I want to thank all the people who helped us get to all our stops on our itinerary. The drivers, Luigi, Vincenzo, Carmine, & Tony were on time and always ready to give us help on navigating our trip.
Our guides, Emma & Carlo (Mt Vesuvius), Giovanni (Pompeii), Lucca (Path of Gods), Vincenzo (Vatican) were all extremely knowledgable and friendly. Our boat trip to Capri with Antonino was amazing. Lunch and wine tasting at Tenuta San Francesco winery in Tramonte, the wine and food prepared by the family was a once in a lifetime experience. Lunch and wine tasting in Pompeii with Salvatore was wonderful. The pizza making class at Al Grottino in Rome with Tony and Julia was fun and delicious. The staff at our hotels, Hotel Capodimonte Sorrento and 47 Boutique Hotel Rome were so helpful with directions and dinner reservations. A final thanks to our trip planners Fabio, Lisa and Daniella, you thought of everything and we enjoyed all of it!
Grazie mille! The Pinsonault Family

Hotel Reviews
Grand Hotel Capodimonte
Sorrento

Beautiful hotel overlooking the bay of Sorrento.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Trendy hotel in the heart of the Circus Maximus in Rome. Beautiful balconies on the 5th floor rooms and restaurant that overlooks the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Path of Gods hiking
Italy

Beautiful views on an amazing trail our guide Lucca was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Private excursion to Pompeii and Mount Vesuvius (8 hours)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Pizza-making class
Rome

Tony and Julia were amazing and so welcoming. We learned a lot and the pizza was delicious.

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

Antonino was an excellent boat captain and packed a delicious lunch. He took us all around the island of Capri.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco
Italy

The views were amazing on the drive. Lunch and wine tasting at Tenuta di San Francesco was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Rome

Our trip to the Vatican was top notch our guide Vincenzo was friendly and knowledgable, he showed us many things that we would have missed if we went on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Reviewed on Oct 11, 2022

Ciao Judith,
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your family trip to Italy,
I am glad we've been able to create unforgettable memories of your trip to my beloved country and be able to meet your expectations. I am also glad you liked our guides we strive to provide the best of the best for our special guests like you.
I am looking forward to welcoming you again.
I wish you all the best!
Ciao!!

Italy 2022
Italy | Jun 27 - Jul 13, 2022

A
Abby S.
South Burlington, VT | Reviewed on Jul 18, 2022

Wow, wow, wow!! Sonia planned an incredible 17 day trip for me and my family. We wanted a mix of athletic adventures, cultural highlights, and exploring off the beaten path - and boy did she deliver. We started at a spa in Lake Garda, hiked in the Dolomites, biked through Tuscany, had amazing local guides in Verona, Venice and Rome, and the hotels we stayed in were superb. The vineyards and small towns in Chianti we visited were spectacular, our drivers were informative and the food... read more

Wow, wow, wow!! Sonia planned an incredible 17 day trip for me and my family. We wanted a mix of athletic adventures, cultural highlights, and exploring off the beaten path - and boy did she deliver. We started at a spa in Lake Garda, hiked in the Dolomites, biked through Tuscany, had amazing local guides in Verona, Venice and Rome, and the hotels we stayed in were superb. The vineyards and small towns in Chianti we visited were spectacular, our drivers were informative and the food everywhere was divine.
I would absolutely recommend Sonia and kimkimtravel.

Hotel Reviews
Hotel Caesius Thermae & Spa Resort
Bardolino

This was the best hotel of the trip. The location was fantastic because it is relatively quiet but an easy walk or bike ride to several nearby towns. The food at the hotel’s restaurant was superb. The spa had a variety of pools, saunas and steam rooms to choose from, all included in with your stay. I would love to visit again.

Authenticity & Character
Location
Staff
Everyone was genuinely friendly and accommodating
Cleanliness & Comfort
Hotel Carnival Palace
Venice

This hotel was very nice and all the restaurants nearby were great. It is off the beaten path a bit, so you get to mingle more with the locals, which I prefer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private excursion to the Dolomites (Madonna di Campiglio) from Lake Garda
Italy

Our local guide, Giorgio, was fantastic. He took us on an8 mile hike with several gorgeous waterfalls along the way. Our lunch at the mountain top hut was very tasty and impressive. We definitely left this hike wanting to return and doing a several day backpacking adventure in the Dolomites.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private guided boat tour on Lake Garda
Italy

Our guide, Sara, had an extensive understanding of history and did such a fantastic job explaining the local stories.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Orienteering tour in Venice (for families and teenagers)
Italy

Silvia was a gem. She took us through the winding streets of Venice and offered the best bits of information to our teenagers about the dark and mysterious sides to Venice.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on Jul 19, 2022

Ciao Abby. Thank you so much for taking the time to leave an excellent rating.
We really appreciate you and your family being a customer. We’re here for you anytime!!

Amazing Experience with KimKim
Italy | Jun 15 - Jun 25, 2022

Molly
Molly S.
Minneapolis, MN | Reviewed on Jun 27, 2022

I can't state enough how happy I was with my KimKim experience. From start to finish, I was thrilled with our interaction and experience with KimKim. Vale, our trip planner, was thorough, friendly and extremely responsive. Lucia, our contact while in Italy, was amazing and always available whenever we needed her. All of our private transfers and coordinators (Lucia, Deborah and Daniela) were on time and knowledgeable, our tour guides were amazing and friendly (Gianluca, Deborah), and the... read more

I can't state enough how happy I was with my KimKim experience. From start to finish, I was thrilled with our interaction and experience with KimKim. Vale, our trip planner, was thorough, friendly and extremely responsive. Lucia, our contact while in Italy, was amazing and always available whenever we needed her. All of our private transfers and coordinators (Lucia, Deborah and Daniela) were on time and knowledgeable, our tour guides were amazing and friendly (Gianluca, Deborah), and the entire experience was made seamless because of the trip that was planned for us. Traveling is amazing but it can also be stressful, and KimKim took all of the stress away. Thank you KimKim (ans especially Vale) for a truly perfect trip.

Activity Reviews
Wanna be Italiano - Florence cooking class and market tour
Italy

Loved this experience. Our trip to the local market and the things we cooked were awesome!

Quality of Experience
Food
Guides, Drivers and Staff
Day visit to Siena and San Gimignano
Italy
Quality of Experience
Guides, Drivers and Staff
Guide was knowledgeable and friendly and we loved our driver!
Transport
Private golf cart tour
Rome

Gianluca was the best guide we had. Funny, friendly and showed us things that were off the beaten path, which is exactly what we wanted.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full day Tour Amalfi coast
Italy

loved our driver and the experience

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in Rome
Rome

we were given great recos for our free day in Rome!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Reviewed on Jun 28, 2022

Hi Molly,
thanks for your kind review.
Has been a pleasure being your trip planner and I am glad you could spend your birthday as you wished and dreamed.
I hope I can organize, many more vacations here in ITALY,
ciao vale.

Would do again.
Italy | Jun 1 - Jun 10, 2022

R
Ryan S.
Sunnyside, WA | Reviewed on Jun 20, 2022

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again. read more

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again.

Hotel Reviews
Hotel ai Reali
Venice

Older hotel, but that was the draw for us. It was very comfortable. The staff was extremely helpful. The location was great, easy walking to anything needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plaza Hotel Lucchesi
Florence

The hotel location was excellent. Staff, especially concierge, was very helpful. The restaurant, on the main floor, was probably the only downside. The food itself was very tasty, but the breadth of offerings were limited.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxe Rose Garden
Rome

Location was ok, though right across from the embassy row - which while we were there had alarms going on during one night. Obviously not the fault of the hotel. The location is such that, with a little walking, you can get to most any of the most popular sights. The restaurant offered excellent food with a good amount of choice. Staff throughout the hotel was helpful and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Gondola Ride
Venice

Very much a "tourist must do" type of thing. What really makes this is if you get a helpful gondolier. Ours was, and it made the ride even better.

Quality of Experience
Guides, Drivers and Staff
Transport
"Bacari" local street food tour
Italy

Our guide was amazing! The food was amazing! It was a lot of fun, overall.

Quality of Experience
Guides, Drivers and Staff
Venice walking tour
Italy

Our guide was one of the most knowledgeable individuals I have ever met. We gained so much information on St. Mark's Basilica and the Doge Palace. It was a long afternoon, but very much worth it.

Quality of Experience
Guides, Drivers and Staff
Florence City Tour
Italy

A great guide made this a great experience. The knowledge shared was excellent. We saw some of the most famous art/sculpture in the world. The "skip the line" tickets are the way to go.

Quality of Experience
Guides, Drivers and Staff
Wanna be Italiano - Florence cooking class and market tour
Italy

This was one of my favorite things to do while in Florence. The instructors were fun, helpful, great, overall. The class was easy going and had a fun atmosphere. The staff was extremely helpful and friendly.

Quality of Experience
Food
Of course...I helped to make it, so...
Guides, Drivers and Staff
Montepulciano and Pienza Tour
Italy

Two things on this trip really stand out: our driver, and the stop at the working dairy farm. The cities of Montepulciano and Pienza were scenic, and laid back. Even though there were a good amount of people in both. Our driver pointed out many sites along the way and answered questions as we went. He was friendly and fun to hang out with. The visit to the dairy farm allowed us to meet another great individual in the owner. He was down to earth and real. The food (cheese and meat sampling) was amazing! I would go back to this location in a heartbeat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

The small group aspect of this was helpful. There was a lot of people going through these sites that day, and the guide was able to work through it all. We were in a small group of 6, and caught all the areas and art.

Quality of Experience
Guides, Drivers and Staff
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

This small group was of 4, which really helped. The sites speak for themselves, but the guide added to the information with her knowledge. The only drawback was we had to meet up with larger groups in order to process tickets. This seemed like an oversight in logistics planning, that did cause some issues, but overall things were handled well.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Reviewed on Oct 11, 2022

Ciao Ryan,
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your trip to Italy,
I am glad we've been able to create unforgettable memories of your trip to my beloved country. I am also glad you liked the service of our concierge which is really helpful with traveling in Italy.
I am looking forward to welcoming you again.
I wish you all the best!
Ciao!!

Amazing Tailored Trip
Italy | Jun 8 - Jun 16, 2022

D
Diane H.
Dallas, TX | Reviewed on Jun 18, 2022

When I booked this trip, with the help of Monica and Sonia, I expected to have to spend it with small groups with the usual confusion and mishaps. I can say that without a doubt this trip went so smoothly, we just could not believe it. We only had two excursions that were in a small groups and the rest of our tours and drives were just myself and my husband. We were picked up in luxury vehicles with friendly drivers who were always on time and knowledgeable about the region and made sure we... read more

When I booked this trip, with the help of Monica and Sonia, I expected to have to spend it with small groups with the usual confusion and mishaps. I can say that without a doubt this trip went so smoothly, we just could not believe it. We only had two excursions that were in a small groups and the rest of our tours and drives were just myself and my husband. We were picked up in luxury vehicles with friendly drivers who were always on time and knowledgeable about the region and made sure we stopped to see everything that we could. We learned so much about Italy through all of our drivers who were from each region and had a wealth of information. Every hotel we stayed at was exactly what we wanted and had a courteous staff with lovely accommodations.
In Venice, Enrico met us promptly and gave us lots of suggestions about how to get around. Enrico was delightful and was our contact through the whole trip. He checked in regularly to see how we were doing and to give us updates and important information. He took us on a food tour and made our time there feel very personalized. Elizabeth (sp?) gave us a personal tour of the Basilica and the Doge with so much information and insight.
In Florence, we drove around wine country with Massimo who was so kind and friendly. He stopped at several quaint towns and told us what to check out and made sure we knew all about the history of the area. We would have missed so much without his guidance.
On the Amalfi coast, our driver was Luigi who also gave us lots of information and tips about what to see. He made sure to stop at the best places to get pictures and see as much as possible in the little time that we had. I also have to mention that driving in Italy is stressful and all of our drivers were very professional and competent.
On our way to Rome, we stopped for yet another personal tour--this time of Pompeii. Our tour guide Gionni (sp?) was very informative and told us more than we could ever have learned by ourselves of the ruins.
In Rome, we had the only mishap of our trip that was caught by the hotel clerk who saved us a giant headache getting to the airport. I am still amazed that he was attentive enough to notice something was off.
I am still blown away by how amazing this trip was and how smoothly it all went. We would not have been able to pull this off by ourselves and using kimkim was absolutely the best decision. I would recommend them to anyone wanting to plan a perfect vacation.

Hotel Reviews
Bonvecchiati Palace
Venice

Courteous staff with lovely accommodations. We really enjoyed the breakfast and our room was nice and quiet.

Authenticity & Character
Location
Near ST Marcos and lots of quaint restaurants
Staff
everyone was very courteous
Cleanliness & Comfort
Grand Hotel Cavour Florence
Florence

Unique room with an amazing breakfast. This hotel was centrally located and was easy to get around to most attractions. Unfortunately for us, there was an event the days we stayed with lots of partying and street noise. The doors in this hotel are very decorative and nice but heavy and it was hard to keep from slamming them. Also unfortunate for us were the neighbors who slammed their door all night long. We also had an incident in the hotel rooftop bar where another patron tried to steal my husband's wallet. We kind of let our guard down in our hotel's bar with what we assumed were other hotel guest, but I guess you can never be too careful.

Authenticity & Character
Lovely decor
Location
Right in the middle of the city and close to most attractions
Staff
Cleanliness & Comfort
Hotel Corallo
Sorrento

Hotel is a bit far from city center but they do offer a shuttle. The reason being is that it is right on the coast with fantastic views of the ocean and several restaurants and bars to eat and drink in the views. The staff was super friendly but for some reason they wanted to make a big deal about check in and being so tired we just wanted to get to our rooms. Also, the AC won't work unless the key is inserted and the hallways and lobby were pretty hot. They did make sure to give us an additional key so we could keep the air on while we were away. Be warned if you're staying here that this is a destination for weddings and we had a wedding party right outside our window with a band that played well into the night. If you have to have a quiet hotel, this may not be the place for you.

Authenticity & Character
quirky decor
Location
Literally can't get better with the views
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

I love boutique hotels and this was one of the nicest ones we have stayed in. The room was very nice and quiet and breakfast was great. We did have a concierge named Stephania (sp?) who was completely annoyed to have to answer our questions. I would have loved to have eaten at the rooftop restaurant but it was booked well into advance apparently. I am however, so grateful to one of the hotel clerks who was on service the early morning of June 16th. I don't remember his name but if it weren't for his attentiveness to where our driver was taking us, we may very well have missed our plane. He also made sure to pack our breakfast since we were leaving before it was served.

Authenticity & Character
unique and interesting decor
Location
close to many attractions
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Private Excursion to Siena & Chianti Wine Region
Florence

Massimo was our driver and guide and we had him all to ourselves. I really enjoyed the wine tour. We samples many wines and had a very nice meal. Afterwards we drove around to a few other small cities and learned about their history and what to see and do there. Massimo also made sure to stop and show us the most picturesque views.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sorrento coast and Capri boat tour - max 12-14 people-free time in Capri
Italy

The staff was friendly and informative. They made sure to show us all the sights and gave us lots of information. They even played "That's Amore" when we went under the arches in Capri--which was hilarious and fun. The only complaint I have about this tour is they drop you in Capri for 5 hours. I would have preferred more time on the boat and swimming in the Mediterranean.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
"Bacari" local street food tour
Italy

This was probably one of my favorite things we did on this trip. Enrico took us around to some of the local places we would never have found on our own. We tried a lot of snacks and drinks and got to see where some of the locals eat. Enrico was the perfect host.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Monica Pellizzari
Monica
Monica Pellizzari
Local specialist in Florence and Venice | Reviewed on Jun 21, 2022

Ciao Diane,

Thank you so much for sharing your fantastic review about your trip to Venice, Florence, the Amalfi coast, and Rome, as well as your beautiful pics!! It's a pleasure to see you enjoying every minute of your trip in a relaxed atmosphere. And this is what we always try to create: combine your desired trip with the smoothest itinerary we can suggest and plan it together for you and WITH YOU. The only thing you'll have to do is to enjoy it!!!
I wish you all the best, and I'm looking forward to welcoming you to Italy again! Ciao!

Our trip to Sicily!
Italy | May 15 - May 28, 2022

Joanne
Joanne B.
Geneva, IL | Reviewed on May 31, 2022

Our trip to Sicily that Sonia set up for us was first class all the way. From the drivers who picked us up at the airport in Palermo to every hotel Sonia booked for us. Our itinerary was the perfect balance of scheduled events and free time. Our hotels were perfect, and included boutique hotels in interesting locations. Also included were interesting attractions we may want to see on our own.

It is comforting to get off the plane and see your concierge holding a card with your name... read more

Our trip to Sicily that Sonia set up for us was first class all the way. From the drivers who picked us up at the airport in Palermo to every hotel Sonia booked for us. Our itinerary was the perfect balance of scheduled events and free time. Our hotels were perfect, and included boutique hotels in interesting locations. Also included were interesting attractions we may want to see on our own.

It is comforting to get off the plane and see your concierge holding a card with your name on it, and meet your driver to be whisked off to your hotel. Every meeting point in every town went off without a hitch. We loved Marco who drove us for 3 days. He was like family by the end.

One of the highlights from our trip was a cooking class in Palermo. It was a fantastic experience with hand on shopping in the market and cooking with Chef Michael of The Sicilian Pantry.

I would not hesitate to use KimKim for any trip in the future!

Hotel Reviews
Algilà Ortigia Charme Hotel
Siracusa

Great location, great food and very kind staff. Staff went the extra mile to be sure you had everything you needed. And the breakfast Buffett was delicious.

Authenticity & Character
Simple decor with several spots for you to meet up within the hotel to share a bottle of wine that you ay have purchased.
Location
Close to the water and walking distance to the shops.
Staff
Printed our boarding passes and offered suggestions for restaurants.
Cleanliness & Comfort
Beds were very comfortable.
Hotel baglio della Luna
Valle dei Templi, Agrigento

I didn’t want to leave this hotel as the grounds were so beautiful. They may have served the best espresso on this trip! Rooms were clean, and cute.

Tips for future travelers

If you are sharing a room with someone, make sure you get two sets of keys. Once you lock it from the outside, the person inside the room needs a key to get out.

Authenticity & Character
Hotel grounds amazing.
Location
Close to ruins.
Staff
They were quick to help.
Cleanliness & Comfort
Beds comfortable, bathrooms adequate. Need to fix locks on doors. Could be a danger.
Grand Hotel et Des Palmes
Palermo

Great hotel in a great locations, Room were cleaned and freshen every day, replacing towels and amenities. This hotel uses Aqua Di Parma products and they are wonderful. Breakfast Buffett was great and opened early. Location was within walking distance to most places and plenty of fantastic places to eat. The hotel itself smelled wonderful!

Tips for future travelers

I think you will enjoy this hotel!

Authenticity & Character
Location
Hotel Amenities.
Staff
Cleanliness & Comfort
Activity Reviews
Cooking Class in Palermo (private experience with lunch and market tour)
Italy

Who knew pasta could be this easy?! Chef made accommodations for a member of our group who was vegetarian. He was a good instructor and we came away with recipes to duplicate at home. It was a wonderful way to spend an afternoon cooking, and then enjoying our meal with wine pairings.

Quality of Experience
Authentic and caring, He let you know if you had a bad technique in a very nice way.
Guided tour of Valley of the Temples
Agrigento

Our guide made this a wonderful experience with enough historical information and pointing out small details.

Quality of Experience
The guide was like being with a friend.,
Private excursion to Mt Etna, Taormina and Mascalese wine tasting
Italy

Our guide spoke to us on the way up the mountain, but was difficult to hear from the back seats. She was knowledgeable and was interesting to listen to on the mountain,

Quality of Experience
When we got to Taormina, we would have rather explored on our own. She was not happy when we walked off on our own and did not listen to every detail about the town, She was a little unprofessional when she complained that some of us were not listening to her.
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Reviewed on May 31, 2022

Thanks for the awesome review, Joanne! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward to welcoming you and your friends to Italy again. Ciao!

Our Italy trip was amazing! We had exceptiona...
Italy | May 19 - May 27, 2022

J
Jennifer D.
Atlanta, GA | Reviewed on May 29, 2022

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with... read more

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with us daily to make sure our vacation was going well and to review our itinerary for the following day. Our transfers from city to city were easy and stress free. Every concierge was pleasant and eager to help. I knew from the moment we arrived that we were in good hands and that I wouldn't have to worry about anything. I highly recommend the kimkim team and will definitely use them again!

Hotel Review
Hotel Eden Roc Positano
Positano

Loved everything about this hotel! The views are stunning, the rooms are comfortable with great amenities, and the staff is amazing. Everyone we encountered was welcoming, friendly, and helpful. Breakfast with Tony was a great way to start the day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Fabio Fasone