Fabio Fasone

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I... read more

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip.

To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own.

I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu.

In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence.

In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Hotel Reviews

Hotel Balestri

Florence

This hotel was so lovely and perfectly located along the river. They had a bottle of Prosecco and fruit for us waiting in the room as a congratulations and that was so lovely to start our trip in Florence. The breakfast was delicious and staff was very helpful. The hotel provided umbrellas for guests and honestly the location couldn't be beat. It was so close to everything and had a beautiful view from our room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Luxe Rose Garden

Rome

The hotel is located right across from the US embassy and very nearby one of the large parks. The rooms itself was nothing too special and it was fine for us to just rest and be out exploring the rest of the day. The beds were a little more firm than I am used to, so it was not very comfortable for me. It was about a 20-minute walk to most attractions.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier

Florence

Using Kimkim to plan my honeymoon was so easy and definitely worth it! I recommend to anyone planning a big trip, especially in a foreign country to use this service! It can be really stressful to look up reviews of places, compare pricing, and then need help with the language after booking. Fabio and Deborah were fantastic to work with. Fabio created the itinerary and helped adjust it after some feedback. Deborah was a great contact before the trip. To start my trip, my husband and I experienced a delay in our flight and ended up arriving very late at night. Our Italian concierge, Roberta, was phenomenal. We communicated through Whatsapp and she reassured me that we would be taken care of once we arrived and not to worry about any delays in our flights. She also helped us get recommendations and reservations for a Christmas Day lunch which was very helpful. It was also really nice to have private transfers when we moved from city to city and to and from the airport. The train station in Milan would have been a little difficult to navigate on our own. I thought our itinerary was a great mix of small private tours and days where we were free to explore on our own. In Milan, we did a tour of Duomo as well as La Scala theater. Our guide, Barbara, was wonderful and very knowledgeable. We enjoyed this on our first day as we got our bearings in the city and were able to walk around a bit and explore the Christmas markets nearby. We also did a cooking class that was awesome. Our cooking teacher, Debora was very friendly and made it seem so easy to cook up some delicious pasta and tiramisu. In Florence, we did a wine and olive oil tasting tour in Tuscany and a walking tour of the city that included museum tickets to see Michalangelo's David sculpture. We enjoyed all aspects of these itineraries in Florence. In Rome, we did a tour of the Coleseum, Palestine Hill, the Roman Forum, and a separate tour of Vatican city and the Sistine Chapel. These were really crowded, so I was glad to have tickets and not worry about entrance into these tourist destinations. Additionally in Rome, we did an Aperitivo tour/food tour which was delicious and had us returning to a few favorite spots while we were still in town. Valeria, our food tour guide, was great company and we really enjoyed eating our way through Rome.

Quality of Experience

The tastings were a lovely experience, along with the food provided.

Food

The combination of foods paired with wine was fantastic. I enjoyed the olive oil tasting as well!

Guides, Drivers and Staff

Everyone we encountered was very friendly and knowledgeable.

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

While it was really cool to see Vatican City and the Sistine Chapel, it was overwhelmingly crowded. I felt we didn't have the full freedom to walk around and view things on our own until after the guided tour was over, in which case you had to go back around and start at the beginning. The art was beautiful though and it was nice learning about the history.

Quality of Experience

Crowd control- even though it was a small group tour, the area was crowded and we often were separated from the tour guide.

Guides, Drivers and Staff

Very friendly tour guide

Private tour of Milan Highlights (3 hours) with la scala theatre

Milan

We got lucky and were able to hear an orchestra practice at La Scala theater which was special. I also enjoyed hearing about the history of the city and exploring the Duomo with our tour guide. She was very knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Evening Aperitivo Tour

Rome

I enjoyed learning about the Jewish "ghetto" and how it's been preserved in Rome, as well as trying the different kinds of Italian foods. Even though I was full at the end, I wish there was one more stop for pizza or pasta. Unfortunately one of the places the guide was going to take us to was closed.

Quality of Experience

Guides, Drivers and Staff

Transport

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi,... read more

We started out in London and Paris for 8 days and then flew to Rome. The trip for our Italian leg was extremely well organized in no small part thanks to Fabio and Danielle. We spent a day in Rome and did a private tour of the Vatican with a friend who works there. The next morning we were off to Positano. Danielle picked us up at the hotel in Rome with our driver and made sure we made our train. In Naples another local coordinator met us on our arrival to bring us to our driver, Luigi, who took us to Positano. The following day we did a private boat tour of Capris and Anna Capris, which included a visit to the blue grotto, really a must see if you are going to Capri. We enjoyed a wine tasting and lunch and visiting the city of Rovillo and Amalfi and was guided by our driver, Carmine, who regaled us with stories about life growing up in Amalfi. The coastline is beautiful but the road to get there is not for the feint of heart! From Positano we returned to Naples and headed to Assisi. We had a great walking tour of the city and stayed in a special place called Nun, which was a convent converted to a hotel/spa. The spa jacuzzi was amazing and the hotel had just 18 rooms. Assisi was very interesting and a fantastic addition to our trip. We went to to Sienna and Florence, where we had a 5 hour Italian cooking class. Another great experience.

All in all we had a great tour of Italy and we are thankful to Kim Kim and all the guides and drivers who made this a trip of a lifetime!!

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan.... read more

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan. Very nice hotel.
Florence: I can’t remember the name of the hotel in Florence but it was nice. This hotel had the best breakfast.
Half our group went into the Tuscany wine region next. We visited several wineries and also went to the Italian/US WW2 memorial for US soldiers killed in this region. Very moving! Extremely well done. Thank you Claudio for taking us there.
The other half had a rather harrowing experience riding bikes on a bike tour in the old city. The guide was not good. She actually rode off and left them. The gelato making was a success though. Everyone loved that.
The Cinque Terra was kind of a disaster due to the fact that our driver spoke NO English and had never been to the area before. We were expecting an English speaking guide but that didn’t happen. Our driver just dumped us out and indicated we should meet him back there at 4. Because we had expected to have a guide we didn’t really look into the possibilities. We ended up riding the train to Monterosso where the kids went swimming and we did some shopping. The tour company offered to pick us up there to try to make up for the completely non-English speaking driver. Since the driver had never been there before, we had a hard time finding each other. Definite an experience.
We had great helpers with our train transfers. They all did a good job.
Venice: Nice Hotel, my son had a private terrace. Large private terrace. We went on a city tour through Basilica San Marco-and the Doge palace. Nice tour with Allyssa. She was very knowledgeable but a bit overly so. We were pretty exhausted and struggled a bit…maybe if it hadn’t been so hot! Our visit to the Academy was, of course, one of the highlights. We also did a food tour. The adults enjoyed it. The kids, not so much. The gondola ride was great. Everyone really enjoyed it.
Train transfer back to Milan was great and uneventful. Flew out the next day.

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some... read more

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some of the concierge's help while we were there. Our luggage was lost and she was very helpful in tracking it down and getting it to us. And the drivers were always on time. We didn't understand the purpose of the person who met us in Sorrento, as he didn't live there and didn't provide any helpful info. Neither he nor the concierge could help us with local restaurant info, etc.

We also didn't really understand who to ask for questions we had and felt like one person would say, no ask the other person, etc. which wasn't great.

We did really love the person who was with us in Radda, Felipo. We are glad we did too as even though we thought we were getting booked on totally different excursions, he ended up leading them all - a biking tour, a hiking tour, and even a cooking class.

All in all, we had a great trip, but feel there are some kinks that Kim Kim, etc. should work out.

Hotel Reviews

Hotel Balestri

Florence

Very nice people, updated rooms done quite nicely. Very bizarre collection of Goofy figures in the lobby area that clashed with the vibe of the hotel. Great location. Not a very sound proofed room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Leopoldo

Radda in Chianti

Very bare bones hotel. Cheap towels, toilet paper, sheets. You have to pay to get a robe or an extra towel. We could hear word for word conversations of the people outside. It also wasn't cleaned very well, and the AC could not keep up with the extreme outdoor heat. I found most of the staff to be overly formal and one, when we requested an upgraded room, to be on the rude side. It is super old, so if you are looking mainly for historic character and not a higher-end experience, this may work for you.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Capodimonte

Sorrento

We ended up enjoying this hotel, but giving it 3 stars because the first room they put us in smelled strongly of mold and had black mold around two of the vents in the room. It was also right next to the pool so we could hear the people at the pool in our room, and it also did not have hot water. The hotel initially said sorry we are booked when we tried to get another room, but I was persistent and magically they gave us a different room that did not have these issues. We loved that room. The other thing that was a bummer about this hotel was the pool. We had not had a break from our kids in years and so were bummed that the pool was full of kids being kids - it just was not at all relaxing and so we didn't use it other than the initial time we went. Very good breakfast. Really pretty hotel overall.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tough one - the initial room they put us in would get 0 stars, but the one we finally got did not have issues and was great.

Activity Reviews

Private biking tour with lunch & wine tasting

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Organic cooking class in a typical farmhouse - semi private

Italy

Quality of Experience

It was lovely, but quite hot

Food

Guides, Drivers and Staff

Transport

Our family had an amazing trip to Sorrento and Rome, Italy. Everyone we met was kind and helpful. I want to thank all the people who helped us get to all our stops on our itinerary. The drivers, Luigi, Vincenzo, Carmine, & Tony were on time and always ready to give us help on navigating our trip.
Our guides, Emma & Carlo (Mt Vesuvius), Giovanni (Pompeii), Lucca (Path of Gods), Vincenzo (Vatican) were all extremely knowledgable and friendly. Our boat trip to Capri with Antonino was amazing.... read more

Our family had an amazing trip to Sorrento and Rome, Italy. Everyone we met was kind and helpful. I want to thank all the people who helped us get to all our stops on our itinerary. The drivers, Luigi, Vincenzo, Carmine, & Tony were on time and always ready to give us help on navigating our trip.
Our guides, Emma & Carlo (Mt Vesuvius), Giovanni (Pompeii), Lucca (Path of Gods), Vincenzo (Vatican) were all extremely knowledgable and friendly. Our boat trip to Capri with Antonino was amazing. Lunch and wine tasting at Tenuta San Francesco winery in Tramonte, the wine and food prepared by the family was a once in a lifetime experience. Lunch and wine tasting in Pompeii with Salvatore was wonderful. The pizza making class at Al Grottino in Rome with Tony and Julia was fun and delicious. The staff at our hotels, Hotel Capodimonte Sorrento and 47 Boutique Hotel Rome were so helpful with directions and dinner reservations. A final thanks to our trip planners Fabio, Lisa and Daniella, you thought of everything and we enjoyed all of it!
Grazie mille! The Pinsonault Family

Hotel Reviews

Grand Hotel Capodimonte

Sorrento

Beautiful hotel overlooking the bay of Sorrento.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Trendy hotel in the heart of the Circus Maximus in Rome. Beautiful balconies on the 5th floor rooms and restaurant that overlooks the city.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Path of Gods hiking

Italy

Beautiful views on an amazing trail our guide Lucca was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Private excursion to Pompeii and Mount Vesuvius (8 hours)

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private Pizza-making class

Rome

Tony and Julia were amazing and so welcoming. We learned a lot and the pizza was delicious.

Quality of Experience

Guides, Drivers and Staff

Transport

Sorrento coast and Capri boat tour (12 people on board) free time in Capri

Italy

Antonino was an excellent boat captain and packed a delicious lunch. He took us all around the island of Capri.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco

Italy

The views were amazing on the drive. Lunch and wine tasting at Tenuta di San Francesco was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica

Rome

Our trip to the Vatican was top notch our guide Vincenzo was friendly and knowledgable, he showed us many things that we would have missed if we went on our own.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again. read more

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again.

Hotel Reviews

Hotel ai Reali

Venice

Older hotel, but that was the draw for us. It was very comfortable. The staff was extremely helpful. The location was great, easy walking to anything needed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Plaza Hotel Lucchesi

Florence

The hotel location was excellent. Staff, especially concierge, was very helpful. The restaurant, on the main floor, was probably the only downside. The food itself was very tasty, but the breadth of offerings were limited.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Luxe Rose Garden

Rome

Location was ok, though right across from the embassy row - which while we were there had alarms going on during one night. Obviously not the fault of the hotel. The location is such that, with a little walking, you can get to most any of the most popular sights. The restaurant offered excellent food with a good amount of choice. Staff throughout the hotel was helpful and friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Venice Gondola Ride

Venice

Very much a "tourist must do" type of thing. What really makes this is if you get a helpful gondolier. Ours was, and it made the ride even better.

Quality of Experience

Guides, Drivers and Staff

Transport

"Bacari" local street food tour

Italy

Our guide was amazing! The food was amazing! It was a lot of fun, overall.

Quality of Experience

Guides, Drivers and Staff

Venice walking tour

Italy

Our guide was one of the most knowledgeable individuals I have ever met. We gained so much information on St. Mark's Basilica and the Doge Palace. It was a long afternoon, but very much worth it.

Quality of Experience

Guides, Drivers and Staff

Florence City Tour

Italy

A great guide made this a great experience. The knowledge shared was excellent. We saw some of the most famous art/sculpture in the world. The "skip the line" tickets are the way to go.

Quality of Experience

Guides, Drivers and Staff

Wanna be Italiano - Florence cooking class and market tour

Italy

This was one of my favorite things to do while in Florence. The instructors were fun, helpful, great, overall. The class was easy going and had a fun atmosphere. The staff was extremely helpful and friendly.

Quality of Experience

Food

Of course...I helped to make it, so...

Guides, Drivers and Staff

Montepulciano and Pienza Tour

Italy

Two things on this trip really stand out: our driver, and the stop at the working dairy farm. The cities of Montepulciano and Pienza were scenic, and laid back. Even though there were a good amount of people in both. Our driver pointed out many sites along the way and answered questions as we went. He was friendly and fun to hang out with. The visit to the dairy farm allowed us to meet another great individual in the owner. He was down to earth and real. The food (cheese and meat sampling) was amazing! I would go back to this location in a heartbeat.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

The small group aspect of this was helpful. There was a lot of people going through these sites that day, and the guide was able to work through it all. We were in a small group of 6, and caught all the areas and art.

Quality of Experience

Guides, Drivers and Staff

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

This small group was of 4, which really helped. The sites speak for themselves, but the guide added to the information with her knowledge. The only drawback was we had to meet up with larger groups in order to process tickets. This seemed like an oversight in logistics planning, that did cause some issues, but overall things were handled well.

Quality of Experience

Guides, Drivers and Staff

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with... read more

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with us daily to make sure our vacation was going well and to review our itinerary for the following day. Our transfers from city to city were easy and stress free. Every concierge was pleasant and eager to help. I knew from the moment we arrived that we were in good hands and that I wouldn't have to worry about anything. I highly recommend the kimkim team and will definitely use them again!

We had a wonderful tour of Italy. From the start Fabio was responsive, informative, and easy to work with. He helped plan an itinerary that allowed us to visit multiple destinations without feeling like we were rushing from one place to another. He also helped arrange tours and activities for all the members of our party from our youngest (10), to our two teenagers (14), and my wife and I. There was something for everyone and enough time left over for us to do some exploring on our own. ... read more

We had a wonderful tour of Italy. From the start Fabio was responsive, informative, and easy to work with. He helped plan an itinerary that allowed us to visit multiple destinations without feeling like we were rushing from one place to another. He also helped arrange tours and activities for all the members of our party from our youngest (10), to our two teenagers (14), and my wife and I. There was something for everyone and enough time left over for us to do some exploring on our own. Our concierge, Barbara, and local guides were all top notch (professional, informative, and fun). Overall a wonderful experience, with great memories.

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local... read more

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local restaurants and sample traditional foods. This food tour started on a cheese farm, traveled to a family owned pizza shop where we made our own pizzas, and ended on a lemon farm! It was one of my most memorable days. We learned so much, about the way of the people and how it shaped the food/culture. I highly recommend this tour for those who really want to explore an authentic side of Italy.

Another favorite day was the trip to Ischia to experience a day at the hot springs. We choose to go to the water park Negombo. This park was most breathtaking- the natural beauty of the island was kept intact, well manicured, and the pools were all full of different features. I would recommend a day here to anyone looking to unwind.

We really enjoyed our hiking guide from our Path of Gods hike. It really is a wonderful experience to get to know the history from a local. He was very informative and able to open our eyes to things we would have never known about along that hike.

We loved each hotel that Fabio picked for us. It was only until we stayed at each hotel and experienced the city highlights that we could fully appreciate the optimal locations picked out for us! Thank you for that. Our favorite hotel was Hotel Corallo- the costal views were unbeatable.

Every driver was very punctual, professional, and friendly. A very special thank you to the driver who picked us up on May 13 from the Naples train station to our hotel, (we apologize, we cannot remember their name), they were with Ms. Deborah and while we were reviewing our itinerary details for future drop off/pick ups and excursions, he was very attentative to details and helped point out small tips for us.

It was great having a personal concierge in Italy, having Mrs. Daniela help us through any details that we were unsure of was very reassuring. Her availability and ability to help us at any time was greatly appreciated.

We cannot wait to plan another trip with kimkim! We don’t know where and we don’t know when, but we do know that it will be amazing.

Hotel Reviews

Hotel Corallo

Sorrento

Staff were very friendly and helpful The hotel was very clean, the costal views were unbeatable Even the breakfast buffet was really good, lots of options and very tasty

Authenticity & Character

Location

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Great location to experience so much in Rome, the location makes a lot of highlights walkable. The rooms are very modern and the inside garden/patio is adorable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sorrento food tour

Italy

I loved every part of this food tour. The hosts were so charming, so genuine, and fun to be around. Learning about the cheese farm was most enjoyable, and of course eating the best cheese I have ever had was an amazing experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Pasta Making Class in Rome ( group tour)

Rome

Our chef that walked us through how to make traditional pasta was great! Talking about food and tips/tricks in the kitchen was a great experience. She was very patient and helpful. Of course, the best part of this is eating the food that you made!

Quality of Experience

Guides, Drivers and Staff

Transport

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast.... read more

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast. Staff very welcoming and friendly.
On to the Amalfi Coast. The hotel Corallo was okay, staff was very good, breakfast was very good ,views were stunning. It is a very attractive hotel, but lacking certain amenities, like a coffee maker, readily available ice, make-up mirror. led to believe that hourly transit to the town was provided, and it was not that often. We also had an issue with noise from the lobby and a bathroom door that was difficult to open.. All of these issues were somewhat handled by the manager, but the issue with the door handle was never really fixed.
However we were lucky enough to have a wonderful driver,
carmine. We kept him for 3 days.
It was a pleasant stay but I would not go back there.

On to Rome. Perfection. HotelMartis Palace location was ideal. Hotel completely charming and the staff most accommodating. We would definitely go back there and recommend it to everyone. Great breakfast also. Lovely rooftop lounge overlooking the entire skyline. Louisa was a lovely guide for Rome . completely knowledgeable and very flexible to our schedule.

The trip was a great success thanks to Kimkim

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional. read more

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional.

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly... read more

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly located and only a few blocks from Saint Marks Square and made it easy to walk everywhere and for us to pick up the water bus system to visit different islands like Murano for glass blowing and Burano for lace making items. Alessia our Concierge in Venice was amazing. She made sure we saw the sites and had a great experience in Venice and made sure of all our other visits to Bologna, Florence and Rome all went with out any problems. Our tour guide Dennis for the Colosseum and Roman Forum in Rome was amazing. His fold out pictures of the Colosseum and Roman Forum before and after and clear explanations made it very interesting. When it is time for us to return to visit Italy with the rest of the family we will be sure to use Kimkim again.

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one... read more

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one we will share with our family and friends and would give it a 5 * rating.
Here are a few of my suggestions for future travelers:
Realize that driving yourself in Sicily is not easy. The city streets are very narrow and parking is almost impossible. Instead of traffic lights, they often use traffic circles which are poorly marked and often confusing, even with Google. On the Autostrada there are tolls which are like E-Z pass in the US. You have to be careful choosing your toll booth. In the future, we would hire a driver.
My last advice for future travelers would be to not expect an on-time departure from the smaller airports if you hope to continue on to the next leg of your flight. The smartest move we made was to book a reservation the night before our departure in Rome Hilton which is within walking distance of the airport. I believe you should share suggestions like these with future travelers.

Had a ton of fun. All the recommendations for restaurants were on point. The Wine tour was a little underwhelming. That is pretty much my only criticism of the vacation. Thanks for everything !!

Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.