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Fabio Fasone

My name is Fabio and I am a Travel Designer at Your Custom Journey. I was born in Venice and spent 10 years in Florence before moving back to Venice. I have a passion for traveling and I love to share the marvels of my country.

The passion I have for my job is my strength. I love to create unique and life-enriching vacations, to have strong connections with locals and to provide insider access and exclusive experiences, which I believe, are the key to understanding my countries culture and customs on a deeper level.

What places and activities do you specialize in?

"Italy from the North to the South. I specialize in: Leisure, art and culture, food and wine, honeymoon, Jewish tour, families tour, small groups, luxury travel."

How did you get involved in travel?

"I started my career in the travel industry almost 20 years ago in Venice. I began as a tour leader working for large groups and cruise lines. Traveling has always been my passion and I do it every chance I get. I like to discover the many hidden corners of our beautiful country and share them with our travelers."

Please share a unique travel experience you will never forget.

"Well, there are many to choose from, but I would have to say my favorite travel experience was when me my friends and I set sail through the Elafiti islands in Croatia. That was an amazing and truly unforgettable experience! I had the chance to discover incredible islands, incredible views, and incredible foods."

Fabio is part of the following groups: Italy Travel Agents
Sunset over Venice's Grand Canal
Honeymoon in Italy: Cortina, Venice, Cinque Terre & Lake Como - 11 Days

From high in the Dolomites to the shores of Lake Como, romance is in the air on this unforgettable Italian honeymoon. In just 11 days you'll visit four of northern Italy's most spectacular locales, starting in the mountain resort of Cortina d'Ampezzo. With a private driver at your service, you can forget about the logistics and focus on making memories: touring the atmospheric canals of Venice, hiking between fishing villages in the Cinque Terre, and cruising past stately villas and stunning scenery on Lake Como.

Umbrian countryside outside of Spoleto
Self-Drive Italy: Hill Towns of Tuscany & Umbria - 8 Days

The medieval hill towns of Tuscany and Umbria take center stage on this relaxed, 8-day road trip through the Italian countryside. Starting in the ancient city-state of Cortona, you'll set out on day trips to the stunning fortified towns of Montepulciano and Arezzo, discovering a treasure trove of Renaissance art and architecture. Hop over to quieter Umbria for spectacular scenery and more magical hilltop locales, visiting historic fortresses, cathedrals, and cities from your base in beautiful Assisi.

An ancient stone tower on the Sardinian shore
Explore Sardinia: Santa Teresa, Alghero, Sant'Antioco & Cagliari - 12 Days

Dive deep into the landscape, culture, and history of Sardinia on this 12-day itinerary. Starting in the northeastern coastal town of Santa Teresa Gallura, you'll travel across the island and make your way down the west coast to the bustling capital of Cagliari, taking in an ever-changing landscape of rugged hills, sea cliffs, vast sand dunes, and brilliant turquoise waters. Visit the sea caves of Neptune's Grotto, discover mysterious Neolithic ruins, sample Sardinia's distinct cuisine, and relax on some of Europe's best beaches.

Sunset over Ortygia
Luxury Italy: Syracuse & Sorrento - 7 Days

Discover two of Italy's most beautiful coastlines on this week-long seaside itinerary. The Sicilian city of Syracuse welcomes you first, as you stroll its UNESCO-listed old town, unwind on its pristine beaches, and marvel at the ancient ruins of its storied past. A quick flight north takes you to the glittering Amalfi Coast, where Sorrento serves as your base to explore colorful fishing villages, turquoise waters, and the magical island of Capri.

Sweeping views across Capri
Luxury Italy: Sorrento & Rome - 8 Days

Sun-soaked Amalfi beaches and Rome's ancient splendor are the star attractions of this 8-day Italian itinerary. Start in Sorrento, your base, to explore the glamorous Amalfi Coast's lemon groves and fishing villages. After a magical day spent sailing around Capri, transfer to Rome for the remainder of your stay—leaving you with ample time to soak up the rich history and cosmopolitan energy of the Eternal City. With transport provided by private drivers and concierge train journeys, you'll have the luxury of forgetting about logistics and relaxing into an Italian dream vacation.

Positano at dusk
Luxury Italy: Sorrento, Naples, Rome, Tuscany, Florence & Venice - 18 Days

Explore multiple Italian cities, landscapes, and regions while never feeling rushed on this 18-day luxury itinerary. Whisked to each destination by a blend of private drivers and concierge train journeys, you can focus on immersing yourself in an Italian grand tour. Start in Naples to explore the clifftop villages of the Amalfi Coast, then head to Rome for ancient history and buzzing nightlife. Taste your way through Tuscany as you tour Chianti’s lush countryside and discover Florence’s Renaissance splendor, before ending your journey of a lifetime amongst the palaces and canals of Venice.

Recent trip reviews for Fabio

Would do again. · Italy - Jun 1 - Jun 10, 2022

Traveler: Ryan S. - Local specialist: Fabio Fasone

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again. read more

Everything on the trip was extremely well done. All the guides were professional, friendly, and helpful. Our in country concierge (Barbara) kept in constant contact and was available to answer questions when needed.
The tours setup were small group, skip the line type, of tours. The guides were all excellent and their handling of the situations and crowds were well done.

Overall, I will be working with this service again.

Hotel Reviews

Hotel ai Reali

Venice

Overall Rating
Hotel Review

Older hotel, but that was the draw for us. It was very comfortable. The staff was extremely helpful. The location was great, easy walking to anything needed.

Cleanliness & Comfort

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Authenticity & Character

Location

Plaza Hotel Lucchesi

Florence

Overall Rating
Hotel Review

The hotel location was excellent. Staff, especially concierge, was very helpful. The restaurant, on the main floor, was probably the only downside. The food itself was very tasty, but the breadth of offerings were limited.

Cleanliness & Comfort

Staff

Authenticity & Character

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Luxe Rose Garden

Rome

Overall Rating
Hotel Review

Location was ok, though right across from the embassy row - which while we were there had alarms going on during one night. Obviously not the fault of the hotel. The location is such that, with a little walking, you can get to most any of the most popular sights. The restaurant offered excellent food with a good amount of choice. Staff throughout the hotel was helpful and friendly.

Cleanliness & Comfort

Staff

Authenticity & Character

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Activity Reviews

Venice Gondola Ride

Venice

Overall Rating
Activity Review

Very much a "tourist must do" type of thing. What really makes this is if you get a helpful gondolier. Ours was, and it made the ride even better.

Transport

Guides, drivers and staff

Quality of Experience

"Bacari" local street food tour

Italy

Overall Rating
Activity Review

Our guide was amazing! The food was amazing! It was a lot of fun, overall.

Guides, drivers and staff

Quality of Experience

Venice walking tour

Italy

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Activity Review

Our guide was one of the most knowledgeable individuals I have ever met. We gained so much information on St. Mark's Basilica and the Doge Palace. It was a long afternoon, but very much worth it.

Guides, drivers and staff

Quality of Experience

Florence City Tour

Italy

Overall Rating
Activity Review

A great guide made this a great experience. The knowledge shared was excellent. We saw some of the most famous art/sculpture in the world. The "skip the line" tickets are the way to go.

Guides, drivers and staff

Quality of Experience

Wanna be Italiano - Florence cooking class and market tour

Italy

Overall Rating
Activity Review

This was one of my favorite things to do while in Florence. The instructors were fun, helpful, great, overall. The class was easy going and had a fun atmosphere. The staff was extremely helpful and friendly.

Food

Of course...I helped to make it, so...
Guides, drivers and staff

Quality of Experience

Montepulciano and Pienza Tour

Italy

Overall Rating
Activity Review

Two things on this trip really stand out: our driver, and the stop at the working dairy farm. The cities of Montepulciano and Pienza were scenic, and laid back. Even though there were a good amount of people in both. Our driver pointed out many sites along the way and answered questions as we went. He was friendly and fun to hang out with. The visit to the dairy farm allowed us to meet another great individual in the owner. He was down to earth and real. The food (cheese and meat sampling) was amazing! I would go back to this location in a heartbeat.

Food

Transport

Guides, drivers and staff

Quality of Experience

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Overall Rating
Activity Review

The small group aspect of this was helpful. There was a lot of people going through these sites that day, and the guide was able to work through it all. We were in a small group of 6, and caught all the areas and art.

Guides, drivers and staff

Quality of Experience

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Overall Rating
Activity Review

This small group was of 4, which really helped. The sites speak for themselves, but the guide added to the information with her knowledge. The only drawback was we had to meet up with larger groups in order to process tickets. This seemed like an oversight in logistics planning, that did cause some issues, but overall things were handled well.

Guides, drivers and staff

Quality of Experience

Our Italy trip was amazing! We had exceptiona... · Italy - May 19 - May 27, 2022

Traveler: Jennifer D. - Local specialist: Fabio Fasone

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with... read more

Our Italy trip was amazing! We had exceptional service from every person we encountered.
It was our first time in Italy and we wanted to visit Venice, Florence, Positano, and Rome. Fabio designed a perfect travel plan and chose top notch hotels and tours. He was happy to make changes and work within the budget we gave him. Alessia, our lead concierge, was attentive to every detail and went above and beyond to help locate and retrieve some lost luggage. She was so kind and communicated with us daily to make sure our vacation was going well and to review our itinerary for the following day. Our transfers from city to city were easy and stress free. Every concierge was pleasant and eager to help. I knew from the moment we arrived that we were in good hands and that I wouldn't have to worry about anything. I highly recommend the kimkim team and will definitely use them again!

Hotel Review

Hotel Eden Roc Positano

Positano

Overall Rating
Hotel Review

Loved everything about this hotel! The views are stunning, the rooms are comfortable with great amenities, and the staff is amazing. Everyone we encountered was welcoming, friendly, and helpful. Breakfast with Tony was a great way to start the day!

Cleanliness & Comfort

Staff

Authenticity & Character

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Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Jennifer,
On behalf of everyone, I wanted to thank you for this fantastic review and for having traveled with us. We are very happy our services met your expectations, especially the service of the Concierge who is a great plus and also that you liked our activities and tours, especially our transfer services from city to city We look forward to welcoming you again to our country to discover some new fascinating areas in the future.
All the best,
Fabio

Wonderful tour of Italy. · Italy - May 7 - May 20, 2022

Traveler: Dave D. - Local specialist: Fabio Fasone

We had a wonderful tour of Italy. From the start Fabio was responsive, informative, and easy to work with. He helped plan an itinerary that allowed us to visit multiple destinations without feeling like we were rushing from one place to another. He also helped arrange tours and activities for all the members of our party from our youngest (10), to our two teenagers (14), and my wife and I. There was something for everyone and enough time left over for us to do some exploring on our own. ... read more

We had a wonderful tour of Italy. From the start Fabio was responsive, informative, and easy to work with. He helped plan an itinerary that allowed us to visit multiple destinations without feeling like we were rushing from one place to another. He also helped arrange tours and activities for all the members of our party from our youngest (10), to our two teenagers (14), and my wife and I. There was something for everyone and enough time left over for us to do some exploring on our own. Our concierge, Barbara, and local guides were all top notch (professional, informative, and fun). Overall a wonderful experience, with great memories.

Hotel Review

Bonvecchiati Palace

Venice

Overall Rating
Hotel Review

This was our first hotel in our first stop on a four city tour. The hotel was clean and quiet, the staff was friendly and attentive, and the breakfast was one of our favorites on the trip. And the location was super convenient.

Cleanliness & Comfort

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Authenticity & Character

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Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Dave,
On behalf of everyone, I wanted to thank you for this fantastic review and for having traveled with us. We are very happy our services met your expectations, especially the service of the Concierge who is a great plus and also that you liked our activities and tours. We look forward to welcoming you again to our country to discover some new fascinating areas in the future All the best, Fabio

A vacation like no other · Italy - May 11 - May 20, 2022

Traveler: Nisah M. - Local specialist: Fabio Fasone

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local... read more

Our experience with kimkim has once again been nothing but the best. The ability to customize an itinerary to my specific desires is the best part of this service. Once we told Fabio what our interests are and the type of vacation we wanted to experience, Fabio gave us excellent choices and suggestions.

Since we are very into experiencing culture through food, we set up a food tour in Sorrento. Now, this food tour was not like ones we have experience before- where you go to local restaurants and sample traditional foods. This food tour started on a cheese farm, traveled to a family owned pizza shop where we made our own pizzas, and ended on a lemon farm! It was one of my most memorable days. We learned so much, about the way of the people and how it shaped the food/culture. I highly recommend this tour for those who really want to explore an authentic side of Italy.

Another favorite day was the trip to Ischia to experience a day at the hot springs. We choose to go to the water park Negombo. This park was most breathtaking- the natural beauty of the island was kept intact, well manicured, and the pools were all full of different features. I would recommend a day here to anyone looking to unwind.

We really enjoyed our hiking guide from our Path of Gods hike. It really is a wonderful experience to get to know the history from a local. He was very informative and able to open our eyes to things we would have never known about along that hike.

We loved each hotel that Fabio picked for us. It was only until we stayed at each hotel and experienced the city highlights that we could fully appreciate the optimal locations picked out for us! Thank you for that. Our favorite hotel was Hotel Corallo- the costal views were unbeatable.

Every driver was very punctual, professional, and friendly. A very special thank you to the driver who picked us up on May 13 from the Naples train station to our hotel, (we apologize, we cannot remember their name), they were with Ms. Deborah and while we were reviewing our itinerary details for future drop off/pick ups and excursions, he was very attentative to details and helped point out small tips for us.

It was great having a personal concierge in Italy, having Mrs. Daniela help us through any details that we were unsure of was very reassuring. Her availability and ability to help us at any time was greatly appreciated.

We cannot wait to plan another trip with kimkim! We don’t know where and we don’t know when, but we do know that it will be amazing.

Hotel Reviews

Hotel Corallo

Sorrento

Overall Rating
Hotel Review

Staff were very friendly and helpful The hotel was very clean, the costal views were unbeatable Even the breakfast buffet was really good, lots of options and very tasty

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Authenticity & Character

Location

47 Boutique Hotel

Rome

Overall Rating
Hotel Review

Great location to experience so much in Rome, the location makes a lot of highlights walkable. The rooms are very modern and the inside garden/patio is adorable.

Cleanliness & Comfort

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Activity Reviews

Sorrento food tour

Italy

Overall Rating
Activity Review

I loved every part of this food tour. The hosts were so charming, so genuine, and fun to be around. Learning about the cheese farm was most enjoyable, and of course eating the best cheese I have ever had was an amazing experience.

Transport

Guides, drivers and staff

Quality of Experience

Pasta Making Class in Rome ( group tour)

Rome

Overall Rating
Activity Review

Our chef that walked us through how to make traditional pasta was great! Talking about food and tips/tricks in the kitchen was a great experience. She was very patient and helpful. Of course, the best part of this is eating the food that you made!

Transport

Guides, drivers and staff

Quality of Experience

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Nisah,
On behalf of everyone, I wanted to thank you for this fantastic review and for having traveled with us. We are very happy our services met your expectations, especially the service of the Concierge who is a great plus and you liked our activities and tours especially the food tour in Sorrento which is a very nice culinary experience I am also happy you liked out hiking guide we strive to provide the best of the best for our travelers. We look forward to welcoming you again to our country to discover some new fascinating areas in the future.
All the best,
Fabio

A great trip to Itlay · Italy - Apr 28 - May 7, 2022

Traveler: Patti B. - Local specialist: Fabio Fasone

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast.... read more

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast. Staff very welcoming and friendly.
On to the Amalfi Coast. The hotel Corallo was okay, staff was very good, breakfast was very good ,views were stunning. It is a very attractive hotel, but lacking certain amenities, like a coffee maker, readily available ice, make-up mirror. led to believe that hourly transit to the town was provided, and it was not that often. We also had an issue with noise from the lobby and a bathroom door that was difficult to open.. All of these issues were somewhat handled by the manager, but the issue with the door handle was never really fixed.
However we were lucky enough to have a wonderful driver,
carmine. We kept him for 3 days.
It was a pleasant stay but I would not go back there.

On to Rome. Perfection. HotelMartis Palace location was ideal. Hotel completely charming and the staff most accommodating. We would definitely go back there and recommend it to everyone. Great breakfast also. Lovely rooftop lounge overlooking the entire skyline. Louisa was a lovely guide for Rome . completely knowledgeable and very flexible to our schedule.

The trip was a great success thanks to Kimkim

Hotel Review

Hotel ai Reali

Venice

Overall Rating
Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for... read more

Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for future guests.
I look forward to helping you plan your next trip to Italy and discover different areas.
Ciao
Fabio

Tim

Venice, Florence, Amalfi Coast & Rome - 14 Days · Italy - Apr 3 - Apr 16, 2022

Traveler: Tim Z. - Local specialist: Fabio Fasone

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional. read more

We starting planning this trip in 2019, then Covid. It was a long wait but worth it, we had an amazing time. All of our guides and drivers were incredible. Our personal concierge, Alessia did a great job of answering all of our questions and giving us itinerary updates and reminders each evening. I can't think of a tour or activity that wasn't exceptional.

Hotel Review

Hotel Ruzzini Palace

Venice

Overall Rating
Hotel Review

Incredibly friendly, welcoming and helpful staff. Great breakfast and bar area. Rooms well appointed and quiet. Perfect location to be away from the crowds but close to everything.

Cleanliness & Comfort

Staff

Authenticity & Character

Location

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Tim and Ronda
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am also happy that you loved our guides and drivers our suppliers have been selected through the years and we strive to provide the best service possible, I am so glad you liked our concierge service and that Alessia was a great help answering all your questions.
I look forward to helping you plan your future trip to Italy and welcoming you again.
Ciao
Fabio

Amazing first visit for my son to Venice, Bologna to visit relatives, Florence, Tuscany, and Rome · Italy - Dec 28 - Jan 8, 2022

Traveler: Dean C. - Local specialist: Fabio Fasone

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly... read more

We really enjoyed the pickup at the airport and delivery to our hotel in Venice at the start of our custom journey to Italy and the pickup and delivery from the hotel to the airport at the end in Rome. Kimkim even had drivers delivered us from hotel to the train station with tickets on time in the morning between all the cities we visited. The hotels were all first rate and either 4-5 star with exceptional free breakfast included. The first hotel Bauer II Palazzo in Venice the was perfectly located and only a few blocks from Saint Marks Square and made it easy to walk everywhere and for us to pick up the water bus system to visit different islands like Murano for glass blowing and Burano for lace making items. Alessia our Concierge in Venice was amazing. She made sure we saw the sites and had a great experience in Venice and made sure of all our other visits to Bologna, Florence and Rome all went with out any problems. Our tour guide Dennis for the Colosseum and Roman Forum in Rome was amazing. His fold out pictures of the Colosseum and Roman Forum before and after and clear explanations made it very interesting. When it is time for us to return to visit Italy with the rest of the family we will be sure to use Kimkim again.

Hotel Reviews

Bauer Il Palazzo

Venice

Overall Rating
Hotel Review

The breakfast was amazing. The location was perfect for walking to San Marco .

Location

Easy directions and walking distance to San Marco square
Cleanliness & Comfort

Warm towel over the heated radiator in the bathroom
Staff

Provided us with a power adapter to charge our iphones at no charge.
Authenticity & Character

Look and feel of old charm and heat in room was perfect for our stay after Christmas

Hotel Corona D'oro

Bologna

Overall Rating
Hotel Review

Location was in the heart of the city.

Tips for future travelers

Breakfast was

Location

perfect location for walking to see the sites in the city center.
Cleanliness & Comfort

Staff

very helpful with any questions and provided a map.
Authenticity & Character

small hotel with nice relaxing feel while in the lobby

Hotel Della Conciliazione

Rome

Overall Rating
Hotel Review

This hotel location at 163 Borgo Pio Street was close to a Farmacy to get our Covid test for return flight to the U.S. and a close walk for our tour of the Vatican Museum, Saint Peters Square and Saint Peters Basilica. Also the two restaurants we ate at on this street were all excellent.

Tips for future travelers

Breakfast was good and the hotel provided us with a bag lunch for our early trip to the airport. However, we had to pitch our drink they provided when we went through security at the airport.

Location

Close to Vatican for our tour and on a street with good restaurants
Cleanliness & Comfort

Staff

Authenticity & Character

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Ciao Dean,
Thank you very much for your review we are really glad you had an amazing time here in Italy visiting our fantastic cities of Venice Bologna Florence and Rome.
We are also happy our services met your expectations and enjoyed our driver services, hotel choices, and especially our concierge service. I am happy also you liked our guide Dennis in Rome he is an excellent tour guide very professional and knowledgable.
Thank you again for having traveled with us, we wish you all the best and we look forward to welcoming you again to our beautiful country.
Ciao
Fabio

Dream Vacation In Sicily · Italy - Oct 7 - Oct 13, 2021

Traveler: Michael C. - Local specialist: Fabio Fasone

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one... read more

James, our trip planner was easily accessible and pleasant with any of our questions.
Danielle, our Mount Etna guide was knowledgeable and attentive to our climb in the mountain.
Rosario, our Taormino guide brought that city to life.
Simone, our Syracusa guide, was delightful and so knowledgeable.
Vincenzo was a last-minute addition as a guide in Catania. He showed us so much more than just the city. You should definitely add him to your list of great tour directors.
The whole trip is one we will share with our family and friends and would give it a 5 * rating.
Here are a few of my suggestions for future travelers:
Realize that driving yourself in Sicily is not easy. The city streets are very narrow and parking is almost impossible. Instead of traffic lights, they often use traffic circles which are poorly marked and often confusing, even with Google. On the Autostrada there are tolls which are like E-Z pass in the US. You have to be careful choosing your toll booth. In the future, we would hire a driver.
My last advice for future travelers would be to not expect an on-time departure from the smaller airports if you hope to continue on to the next leg of your flight. The smartest move we made was to book a reservation the night before our departure in Rome Hilton which is within walking distance of the airport. I believe you should share suggestions like these with future travelers.

Hotel Review

Hotel Villa Belvedere

Taormina

Overall Rating
Hotel Review

We loved this hotel. Nice big room, clean and airy. Staff was wonderful. The pool area was beautiful. The view of the water below and the mountainside was breathtaking. Couldn’t believe how they parked cars in their lot. Worth staying there just for that trick!

Tips for future travelers

Just how tricky it can be to reach the hotel.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Dear Michael,
Thank you very much for submitting your review and for these fantastic words.
We are delighted that you were satisfied with the service of a personal concierge, James is very professional and pleasant. I am also very happy you liked the services of our tour guides, we strive to provide the best experience for our guests.
Thank you also very much for sharing your pictures I like them.
We look forward to welcoming you again in the next future.
Ciao
Fabio

Italy · Italy - Nov 28 - Dec 7, 2019

Traveler: Cory U. - Local specialist: Fabio Fasone

Had a ton of fun. All the recommendations for restaurants were on point. The Wine tour was a little underwhelming. That is pretty much my only criticism of the vacation. Thanks for everything !!

Trip to Italy · Italy - Jul 14 - Jul 20, 2019

Traveler: Don S. - Local specialist: Fabio Fasone

Wonderful knowledgeable guides. All drivers were professional, courteous and responsive. Francisco in Bologna was exceptional.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Buongiorno Don,
Thank you very much for these kind words about your trip to Italy,
We are delighted that you enjoyed our guides and drivers throughout your travels.
We are also happy you enjoyed the host of your personal concierge in Bologna, it makes a difference to have somebody local to assist you during your stay.
Thanks for submitting the pictures I like them a lot!!
We will be happy to welcoming you again in the next future for another exciting journey in Italy.
Ciao
Fabio

Derrick

Trip to Italy · Italy - May 31 - Jun 5, 2019

Traveler: Derrick C. - Local specialist: Fabio Fasone

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would... read more

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

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Fabio Fasone, local specialist, responded to this review:

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is... read more

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is and in what their duties consist of especially making suggestions during days off and being more proactive and make things more personable. I personally made sure this will not happen again in the future.

Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.