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active 5 hours ago

Jessica Proietti

I’m the CEO and Founder of Storywalking, an Italian tour operator. Storywalking sprang from my yearlong exploration of Italy from top to bottom, delving into unusual urban and rural attractions, sights, crafts, workshops, kitchens - out-of-the-way places that tourism generally ignores. With tours throughout Italy, we operate under the premise that most people prefer unhurried, satisfying immersive experiences to viewing Italy from a van!

Guided by personable experts, travelers come to know Italy’s creative heart and passionate soul, exploring its nooks and crannies while listening to commentary and stories that bring places to life. Details are everything in this anecdotal approach. It leans more to illuminate the present and the past and less to recitations of building dimensions, dates, and genealogies.

What places and activities do you specialize in?

"On paper, Storywalking is an Italian tour operator that organizes FITs and small group tours throughout Italy. But we are much more than that! We specialize in taking open-to-anything, curious visitors to unique, less-visited places. If we were from a fairytale, we would have a lot in common with Peter Pan and Mary Poppins!

Naturally, we can take you to see all the precious gems of our history and heritage – the Colosseum, the canals of Venice, the Da Vincis, the Caravaggios, the soaring cathedrals, the sparkling lakes. But we can also take you beyond, to the Italy best seen at a walking pace, with time to point out details that enrich the story and deepen the plot. With the “big picture” visible in the background, Storywalking focuses on the vignettes and images, the relationships and experiences that form the truly ‘aha’ moments, whether in grand famous spots or in tiny villages. With so much discovery at hand, we also never forget to pause for an espresso or an aperitivo."

How did you get involved in travel?

"I have always loved sharing the Italian beauties with my family and friends ever since I was a child. That’s why I studied Art History in Rome, and I have been dedicating my time discovering the best-hidden spots as well as food delicacies. I think that Italy is unique in its heritage, food, and traditions: they change from one region to another where you will always experience something different.

That’s why I have always believed that Italy is not only the Colosseum, Florence, etc...Italy is mainly what you see in the surroundings of these most visited cities. That's how our Storywalking company started: meeting locals, having the chance to visit something new, and living authentic experiences are what our customers love most. Storywalking means walking through local stories."

Jessica is part of the following groups: Italy Travel Agents, Italy Family Travel Agents
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Recent trip reviews for Jessica

We had the trip of a lifetime! Exploring Ital...
Italy | Oct 14 - Oct 23, 2023

Mark
Mark T.
Waterford, MI | Reviewed on Oct 27, 2023
We had the trip of a lifetime! Exploring Italy with our numerous drivers and guides made the travel easy and fun. Every detail was accounted for. We loved Valentina, Suzanne, Roberto and Elizabeth. They assured that we saw all there was to see and added an element of pure Italian hospitality. Our hotels were amazing and our tours were outstanding. Jessica's planning and hard work assured that we would have a great trip. The App was easy to use and made train transfers and meeting times... Read more

We had the trip of a lifetime! Exploring Italy with our numerous drivers and guides made the travel easy and fun. Every detail was accounted for. We loved Valentina, Suzanne, Roberto and Elizabeth. They assured that we saw all there was to see and added an element of pure Italian hospitality. Our hotels were amazing and our tours were outstanding. Jessica's planning and hard work assured that we would have a great trip. The App was easy to use and made train transfers and meeting times and places a breeze. We look forward to using Kim Kim for another adventure. Well done!

Hotel Reviews
Palazzo Salgar
Naples

Crowded lobby and small room. The breakfast was good.

Authenticity & Character
Nothing special here
Location
There wasn't much to do near the hotel.
Staff
Cleanliness & Comfort
Clean and comfortable
Hotel Conca Park 4* Sorrento
Sorrento

Great location. This hotel was beautiful! The breakfast was amazing as was the view! the grounds were immaculate and the amenities were superb. We loved this hotel. I am so glad that we spent multiple nights here.

Authenticity & Character
This was a beautiful hotel.
Location
Close to town and easy to walk to where we wanted to go.
Staff
Cleanliness & Comfort
Tree Charme Parliament Boutique Hotel & Bistrot
Rome

This hotel was a GREAT location. The breakfast was marginal and the rooms were small.

Authenticity & Character
This felt like Rome!
Location
Could not have been better!
Staff
They accommodated our schedule and packed us a breakfast for our early tour.
Cleanliness & Comfort
Albergo Posta Marcucci
Bagno Vignoni

The spa was amazing but the room was hot and small. It. seemed a bit out dated. The breakfast was delicious!

Authenticity & Character
The spa area was FABULOUS! It made our stay exceptional.
Location
This was a great mid-point for us.
Staff
The waiter at the restaurant was rude. We were treated poorly.
Cleanliness & Comfort
It seemed old and outdated. The rooms were hot.
Star Hotel Rosa Grand
Milan

Great location, great breakfast!

Authenticity & Character
Very upscale.
Location
Close to the Dumo and other attractions. Close to all things on our walking tour.
Staff
Very helpful staff
Cleanliness & Comfort
Activity Reviews
Pizza Cooking Class
Pizza Cooking Class
Naples

This class was fun but seemed a bit commercialized and not authentic. There were so many groups at the same time. The pizza making was fun and the pizza was good but it was very hot and a bit uncomfortable.

Quality of Experience
Food
We had much better pizza earlier that day.
Guides, Drivers and Staff
Transport
Taxi
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

This felt very authentic. We loved meeting the chef and had a wonderful lunch during our tasting.

Quality of Experience
Food
Guides, Drivers and Staff
Roberto took us to this event. The chef was adorable and so funny. He made the experience great!
Transport
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy

We had torrential rain during part of this tour. Our drive Roberto was one of our favorite people on this tour, He took plenty of pictures and really seemed to enjoy his job. He made the day special.

Quality of Experience
Guides, Drivers and Staff
Roberto was FABULOUS!
Transport
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Italy

This activity was cancelled due to strong winds and storms. We were so SAD! This was to be a highlight of our week. No one could help the circumstances. We will need to come back!

Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Nancy gave a very good tour. She knew a lot about Pompeii but didn't overload us with too much information.

Quality of Experience
Guides, Drivers and Staff
Transport
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Good trip. Our driver was very nice. Our Pompeii tour was great.

Quality of Experience
Guides, Drivers and Staff
Nancy gave us a great tour of Pompeii. She had great information and was loads of fun.
Transport
Efficient, on time, we felt comfortable. Nice vehicle
Explore Rome in a Day
Explore Rome in a Day
Rome

Wow! We saw so much and learned so much. The Vatican Museum and Sistene Chapel were amazing. We saw all the sites! Suzanne was wonderful! Very informative and fun. She took us to a great lunch spot and knew how to make the trip very authentic for us. She was one of our best guides. We loved her!

Quality of Experience
Guides, Drivers and Staff
She was genuine and just a lovely person!
Rome walking tour by night
Rome walking tour by night
Rome

Vera did a good job of giving us the basics of Rome. She took us to some different places.....the Trevi Fountain and the old Hospital now University which was very interesting. I wish we had seen the castle and DiVinci museum. We were extremely tired and probably not the best audience. She did a great job.

Quality of Experience
Guides, Drivers and Staff
Vineyard walk and tasting in Argillae Vineyard  (Mon-Fri)
Vineyard walk and tasting in Argillae Vineyard (Mon-Fri)
Italy

We had a fabulous tour and lunch at the Argillae vineyard. We loved the wine and really appreciated the time the owner (female/daughter) Julie? spent with us. She was so professional and fun and made our experience valuable. The lunch was amazing and was paired with the wines. This was a high point of our trip for sure.

Quality of Experience
Guides, Drivers and Staff
Our driver was pleasant and a very good driver.
Transport
on time and efficient.
Cellars Visits in Chianti Area
Cellars Visits in Chianti Area
Italy

We loved our vineyard tours but especially appreciated Valentina taking us to a small town for the most authentic experience of our week. She found a lovely lunch spot and communicated in Italian with the owner to allow us to experience a very special lunch. Although it was only a fragment of our tour, it was most memorable. We adored Valentina!

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Milan

Elizabeth was amazing. She kept us on time and on task and allowed time for our own adventure in Bellagio. She recommended a fabulous lunch spot and joined us for a great outing.

Quality of Experience
Guides, Drivers and Staff
Elizabeth was outstanding!
Transport
Express Milan Duomo Tour with Terrace Access
Express Milan Duomo Tour with Terrace Access
Milan

Our guide was well-informed but spent too much time on the history and did not seem aware of our time constraints. We just barely fit the roof-top visit in and she seemed confused when we told her that we had an early departure for that day. Overall it was a good experience but we felt bad for our tour guide who seemed prepared for a much longer experience.

Quality of Experience
It is simply an exceptional place
Guides, Drivers and Staff
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 27, 2023

Ciao Mark,

I really wish to thank you for your kind words, It was a pleasure to assist you and your group. I'm glad to know you enjoyed our App, and helps you to handle all details while traveling. We have been working on implementing new tools to make your vacation increasingly enjoyable and always stress-free! See you next time, arrivederci!

Jessica & Storywalking Team

Great guides, drivers and tours:Elizabeth---...
Italy | Oct 14 - Oct 23, 2023

C
Craig J.
Westfield, IN | Reviewed on Oct 25, 2023
Great guides, drivers and tours:
Elizabeth---Lake Como/Bellagio
Roberto--Amalfi coast
Nancy--Pompei
Suzanna/Faustra--Roma
Valentina--driver/Tuscany
Great overall experience--if anyone not mentioned, apologies as all arranged guidance was exceptional. Read more

Great guides, drivers and tours:
Elizabeth---Lake Como/Bellagio
Roberto--Amalfi coast
Nancy--Pompei
Suzanna/Faustra--Roma
Valentina--driver/Tuscany

Great overall experience--if anyone not mentioned, apologies as all arranged guidance was exceptional.

Hotel Reviews
Palazzo Salgar
Naples

we were only there one night---last of our tour. Nice modern hotel---small but comfortable room. Nice breakfast. A difficult shower---another wet floor LOL Would have preferred a hotel near waterfront area. We walked there and there were a number of options, but assume cost would be higher.

Authenticity & Character
its modern, little character. appeared to be a business trip hotel
Location
appeared not to be a desirable area of Napoli (??) not much to do around hotel---needed taxi to get to activity and restaurants
Staff
lobby staff very accommodating when we interacted
Cleanliness & Comfort
very clean throughout.. lobby, restaurant, room
Hotel Conca Park 4* Sorrento
Sorrento

wow!! from entrance via tunnels filled w/ art to modern lobby to great hotel room views of Sorrento. Excellent location and accommodation. Opera and jazz singer in bar area the first night--amazing only issue--3Euro per pool towel. really??

Authenticity & Character
its a modern hotel in an old historic city---another great bath and shower
Location
Walk to heart of Sorrento and activities
Staff
we were welcomed!
Cleanliness & Comfort
Tree Charme Parliament Boutique Hotel & Bistrot
Rome

great location ... Like much of Roma--tight streets and access. Small reception area and restaurant. Close to eating options. Appeared to be a safe area. Hotel is in a 500 year old building that has been re-purposed---great rooms and good security. Great shower---American comfort.

Authenticity & Character
see above comment
Location
see above comment
Staff
front desk very accommodating for our group
Cleanliness & Comfort
room and bath very clean
Albergo Posta Marcucci
Bagno Vignoni

Great character in hotel---very comfortable....loved the hot bath pools

Authenticity & Character
old charm feel to hotel lobby and bar. nice rooms, great view
Location
in Tuscany---with real hot bath pools
Staff
we did not feel welcome in the hotel restaurant at dinner. Waiter and (manager?) made us feel a bit not at ease. As if they did not care if we were there. We were late due to travel (drive called ahead and advised hotel). Breakfast staff was much more friendly and accommodating
Cleanliness & Comfort
spa and outdoor water baths/pool
NH Collection Milano President
Milan

in heart of Milano near Duomo and piazza. Very modern, clean, accommodating, Great breakfast. Staff helpful.

Authenticity & Character
its a modern building. Rooms were great, nothing wrong. Americans don't understand Europe shower in bathroom...made a water mess....LOL
Location
near restaurants and duomo piazza
Staff
accommodating and very good english
Cleanliness & Comfort
room, bath, lobby, restaurant bar
Activity Reviews
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Italy

unfortunately weather cancelled this tour

Quality of Experience
Pizza Cooking Class
Pizza Cooking Class
Naples

fun and engaging

Quality of Experience
Food
Guides, Drivers and Staff
the pizza guide/instructor was very good
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

WOW!!---great experience. Hands on demonstration. Included our group members in the process. Conducted personally by the chef and restaurant owner! Engaging, funny and a fantastic lunch.

Quality of Experience
everything! People, food, view, kindness
Food
WOW!! one of best meals on our entire tour week
Guides, Drivers and Staff
Truly felt like they enjoyed our group being at their establishment
Transport
Roberto
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy

Beautiful area--sadly the weather was not good so the clouds and rain kept much of the beauty hidden

Quality of Experience
Roberto was a great driver/guide
Guides, Drivers and Staff
Roberto was great--engaging and friendly
Transport
due to weather, Roberto scheduled a visit to an olive oil factory--totally on his own and to help our day be filled
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Pompeii is a must see stop. Nancy was our guide--very informative

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Rome in a Day
Explore Rome in a Day
Rome

we saw what we needed to see in Roma. Fantastic guide...loved having headphones (provided) so we could hear the guide throughout the tour in very crowded areas. Our guide took us to a favorite restaurant and we had a great meal w/ her.

Quality of Experience
the guide
Guides, Drivers and Staff
Transport
the transport from one area to another was prompt
Rome walking tour by night
Rome walking tour by night
Rome

Our guide--Faustra (sp??) was extremely knowledgeable and personable. Very good english. Gave us a great tour and insight of Roma within the limited 2-hour tour. We saw places we wanted to see.

Quality of Experience
Guides, Drivers and Staff
Vineyard walk and tasting in Argillae Vineyard  (Mon-Fri)
Vineyard walk and tasting in Argillae Vineyard (Mon-Fri)
Italy

small, family winery. intimate. the owner was our guide ! Very welcoming--great lunch and hospitality!

Quality of Experience
enjoyed the small, intimate atmosphere
Guides, Drivers and Staff
a family member of the winery ownership was our personal guide at the winery!
Transport
got us there on time
Cellars Visits in Chianti Area
Cellars Visits in Chianti Area
Italy

nice tour of a large volume winery

Quality of Experience
Guides, Drivers and Staff
Valentia--great english, engaging personality--helped us find a great restaurant for lunch
Transport
the guide--Valentina
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Milan

great guide w Elizabeth. Beautiful boat ride...Bellagio fantastic. Guide took us to her favorite restaurant for lunch---amazing!

Quality of Experience
Beautiful area of Italy---Bellagio is a jewel
Guides, Drivers and Staff
Great assistance, patient, informative, appreciative
Transport
its a local train from Milan--be prepared for a slow trip to Como
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 27, 2023

Ciao Craig! Thank you very much!

I'm pleased to hear that you appreciated our guides and local representatives. We recognize the significance of having the right guide for each location to ensure you have the opportunity to truly experience the authentic essence of our beautiful country.

Arrivederci, see you soon in Italy!
Jessica & Storywalking Team

I love Sorrento It was beautiful. I wished we...
Italy | Oct 14 - Oct 23, 2023

C
cindy j.
Westfield, IN | Reviewed on Oct 24, 2023
I love Sorrento It was beautiful. I wished we could of gone to Capri and Blue Grotto but that means we can come back! Enjoyed Tuscany like to go back there and spend more time there. Loved the Roman Ruins and all the history in Rome.
enjoyed Pompei too.! The Amalfi coast was beautiful it rained but enjoy the limoncello tasting.
The hotels were great too! The Sorrento,Tuscany and Milano Hotels.
The guides were great!
Roberto
Susanna
Valenta
Nancy
Elizabeth
Foucha
Barbara
We will...
Read more

I love Sorrento It was beautiful. I wished we could of gone to Capri and Blue Grotto but that means we can come back! Enjoyed Tuscany like to go back there and spend more time there. Loved the Roman Ruins and all the history in Rome.
enjoyed Pompei too.! The Amalfi coast was beautiful it rained but enjoy the limoncello tasting.
The hotels were great too! The Sorrento,Tuscany and Milano Hotels.

The guides were great!
Roberto
Susanna
Valenta
Nancy
Elizabeth
Foucha
Barbara
We will be using Kim Kim again !
It was also nice having the drivers.

Thank you again for an AWESOME vacation!

Cindy Johnston

Hotel Reviews
Palazzo Salgar
Naples

It was ok .

Authenticity & Character
Not sure
Location
Find somewhere you can walk. We had to take cabs where we wanted to go.
Staff
Nice
Cleanliness & Comfort
It was clean and comfy.
Hotel Conca Park 4* Sorrento
Sorrento

This was my favorite hotel. It had a beautiful scenery and very welcoming.

Authenticity & Character
Just beautiful !
Location
You could walk everywhere.
Staff
Very nice.
Cleanliness & Comfort
Very clean and comfortable.
Tree Charme Parliament Boutique Hotel & Bistrot
Rome

It was ok very hard to get to with our bags.

Authenticity & Character
Location
You could walk everywhere.
Staff
Very nice
Cleanliness & Comfort
It was very comfy
Albergo Posta Marcucci
Bagno Vignoni

Hotel was very Quaint.I wish we could of had another day there.

Authenticity & Character
Loved it
Location
It had a beautiful setting!
Staff
They were not too welcoming in the restaurant
Cleanliness & Comfort
very good
Star Hotel Rosa Grand
Milan

Loved it!

Authenticity & Character
Location
You could walk everywhere.
Staff
Very nice
Cleanliness & Comfort
Beautiful
Activity Reviews
Pizza Cooking Class
Pizza Cooking Class
Naples

It was alot

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Had to take a cab
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy

Even though it rained. It was great.

Quality of Experience
Guides, Drivers and Staff
Awesome
Transport
Roberto talked about the history.
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

This was great had so much fun!

Quality of Experience
Great
Food
Amazing
Guides, Drivers and Staff
Roberto was great.
Transport
Great
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Loved it!

Quality of Experience
Guides, Drivers and Staff
Nancy was great!
Transport
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Everything was great.

Quality of Experience
Guides, Drivers and Staff
Roberto was great and very informative.
Transport
Loved having Roberto
Explore Rome in a Day
Explore Rome in a Day
Rome

It was great. Enjoyed every minute.

Quality of Experience
Perfect
Guides, Drivers and Staff
Susannah was wonderful
Transport
Rome walking tour by night
Rome walking tour by night
Rome

Very good. Loved to hear about the history.

Quality of Experience
Guides, Drivers and Staff
Very good
Transport
Vineyard walk and tasting in Argillae Vineyard  (Mon-Fri)
Vineyard walk and tasting in Argillae Vineyard (Mon-Fri)
Italy

Very informative

Quality of Experience
Everyone was very nice
Guides, Drivers and Staff
Transport
Cellars Visits in Chianti Area
Cellars Visits in Chianti Area
Italy

Beautiful place

Quality of Experience
Great
Guides, Drivers and Staff
Valetina was great
Transport
Yes
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Lake Como and Bellagio– Full Day Trip from Milan - Shared
Milan

Loved the trip

Quality of Experience
Beautiful
Guides, Drivers and Staff
Elizabeth was great!
Transport
Very easy
Express Milan Duomo Tour with Terrace Access
Express Milan Duomo Tour with Terrace Access
Milan

Barbara

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 27, 2023

Ciao Cindy!

Thank you for taking time in reviewing us.
Italy is renowned for its Roman ruins and the Mediterranean Diet, with limoncello being a definite highlight. We always incorporate cultural and culinary destinations into our tours, and with the guidance of our Storywalking knowledgeable guide, you can gain a deeper understanding of the history behind these treasures.

Arrivederci! Ciao :)
Jessica & Storywalking Team

The Best Source for Travelling Abroad
Italy | Oct 2 - Oct 12, 2023

Michelle
Michelle L.
Cedar Rapids, IA | Reviewed on Oct 17, 2023
We were delighted with the trip that Jessica and her team planned for us. They suggested places that we hadn't considered, which proved to be great ideas. Their recommendations for hotels were spot on. The guides and drivers they found were reliable, informative and easy to communicate with. It was easy to communicate with Jessica and her team during the trip, and we appreciated the ability to track our plans using the app they provided. I love working with KimKim because their specialists... Read more

We were delighted with the trip that Jessica and her team planned for us. They suggested places that we hadn't considered, which proved to be great ideas. Their recommendations for hotels were spot on. The guides and drivers they found were reliable, informative and easy to communicate with. It was easy to communicate with Jessica and her team during the trip, and we appreciated the ability to track our plans using the app they provided. I love working with KimKim because their specialists are embedded in each country, giving them unique insights and connections.

Hotel Reviews
Naplesuite
Naples

The owner actually met our car and walked us to the hotel as it can be difficult to navigate the twisting streets of Naples. She's created a welcoming suite of rooms with all the you could ask for. We were very pleased with the hotel and our host's hospitality.

Torre Sant'Angelo
Forio

I almost hate to review this hotel because I'd like to keep it a secret. It's an absolute gem of a hotel, intimate and family-run. Everyone was incredibly gracious, and the views are incomparable. All the produce is grown from their own gardens, and the meals are nourishing and affordable. They even offered to save bottle with leftover wine for our next night (although the idea of leftover wine in Italy is highly unlikely). I will return as often as I can.

Hotel Continental
Sorrento

Everything about this hotel was wonderful. The decor and views are beautiful, and it's located close enough to walk to the sights, restaurants and stores of Sorrento, while providing a peaceful respite from the hustle and bustle. We especially appreciated the friendly staff, who helped us immensely with restaurant reservations and overall navigation.

Rinuccini Relais
Naples

A perfect oasis in the heart of busy Naples.

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 24, 2023

Dear Michelle,

Thank you for your review. It was a great pleasure to assist you in designing this Italian trip. We often do local inspections and meet our suppliers to ensure we provide you with the best possible experience tailored to your preferences. Thank you for entrusting your travel plans to us!

Arrivederci! See you soon in Italy!
Jessica & Storywalking Team

Stress-free, Focus on locals, small groups - Just what we wanted!
Italy | Sep 14 - Sep 27, 2023

Laurie
Laurie W.
Chicago, IL | Reviewed on Sep 29, 2023
Just got back from Italy: Milan, Lake Garda, Venice, Florence, Cinque Terre, Chianti area, Pompei, Sorrento, Positano, Amalfi, Ravello. Jessica delivered my dream! While I wanted some of the most famous tourist attractions, I also wanted a variety, including "off the beaten path" opportunities with the local people. Additionally, we hoped for smaller more private groupings to be able to really talk and learn about the places we visited. Jessica listened and chose beautifully! Lake Garda... Read more

Just got back from Italy: Milan, Lake Garda, Venice, Florence, Cinque Terre, Chianti area, Pompei, Sorrento, Positano, Amalfi, Ravello. Jessica delivered my dream! While I wanted some of the most famous tourist attractions, I also wanted a variety, including "off the beaten path" opportunities with the local people. Additionally, we hoped for smaller more private groupings to be able to really talk and learn about the places we visited. Jessica listened and chose beautifully!

Lake Garda was INCREDIBLY beautiful. We circled the lake visiting Salo, Limione, and staying in Riva (which I felt was the best.) Elena in Sirmione was fantastic at completing the historical perspective of the lake. Sara in Venice gave us the lay of the land, the history, and introduced us to incredible cicchetti! Unusual and delicious! Saura took us to the best of Cinque Terre (Manarola), Chiro the best of the Amalfi Coast (Ravello!), and Pompeii with Mario was fantastic...blew our minds with the knowledge. In Florence, I booked a 6:30 Arno River ride, the Accademia, Palazzo Vecchio tour, and the special tour of the Duomo including the terraces! Swimming in the Sea with our small group near Capri will never be forgotten. Tulio Bondi and his gelato making experience, Christina at Campanelle Winery, and Chef Fiore in his restaurant on the Amalfi Coast were highlights for the tastebuds and made us feel like royalty! So special.

Transportation could have been intimidating...but not with Storywalking. Professional, courteous, punctual, and kind, we loved talking to all of them - and learned so much about their lives. David, Giuseppe, Max, Ricardo, are just a few that shared their love of home. Ricardo's personal history of being German, Greek & Italian was so interesting. You don't get that on a bus or train! And don't forget the women who helped us with our water taxis and train in Venice. Not sure how long it would have taken me to figure all that out.

We had a major car issue (on a Sunday) and were so glad to have Jessica, Barbara, and all their local connections to save our day, our trip! What would we have done without them?? Not really sure! Honestly.

Lodging - I asked for a few upgrades and Jessica didn't disappoint. Beautiful and memorable.
And the weather (September) - downright perfect! Most days in the 70s and low 80s. Some rain, but didn't stop anything.
Pacing was good....never felt rushed!

Hotel Reviews
Hotel Lorelei Londres
Sorrento

Gorgeous room with view of the sea. Private "beach" area at the bottom of the cliff. Morning breakfast outside overlooking the sea. Cocktails at night, too.

Authenticity & Character
Loved the aqua and white - sea feel.
Location
Walkable, too!
Staff
Great intro upon arrival! Helped with bags, showed us everything. Bottle of champagne.
Cleanliness & Comfort
Perfect!
Hotel Balestri
Florence

Location!!! The best. Our room - kind of small and tight, but serviceable. Maybe because we had had two really nice rooms ahead of this one.

Authenticity & Character
Has been there awhile, but up to date. Nice terrace on the roof. Bar was always hopping at night.
Location
Perfect - central and walkable
Staff
Great intro to Florence at arrival
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

Very centrally located! Tucked away and quiet. Completely new and clean. Breakfast was fantastic and the young woman who served was extremely gracious. She wa from the Phillipines. Linzane was her name?

Authenticity & Character
Totally like the pictures....and so new.
Location
Easy walk anywhere, but away from crowds
Staff
The amazing breakfast server.
Cleanliness & Comfort
Air conditioning was needed that day and felt great.
Hotel Sole
Riva del Garda

Right in the center of everything! Views from the balcony - fantastic. Restaurant - delicious!

Authenticity & Character
Old pictures on the wall, but totally well kept and up to date. Circular staircase.
Location
Quiet in the morning, busy and fun during the day. Near lots to do!! Our balcony - fantastic!!
Staff
Morning breakfast folks weren't the happiest, but everyone else was good.
Cleanliness & Comfort
good bed, robes, towels - nice
NYX MILAN by Leonardo Hotels
Milan

BIG room, great sitting area. Too bad we were only there one night. Close to public transportation and rental cars. Restaurants were near. Ohio from Nigeria was very helpful!

Authenticity & Character
Contemporary Italian
Location
Near trains, car rental.
Staff
Ohio helped with a map.
Cleanliness & Comfort
Activity Reviews
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

So... you think you are going to learn about lemons and taste it, but Chef Fiore takes it to a whole other level. A tour and information about his lemon garden at his rental home, then back to make some Limoncello as a group, followed by a 4/5 course gourmet meal....each course having a bit of lemon in it! We had no idea that we were going to get a meal like that!! The food just kept coming. :-) And the view - incredible!! Perfect final touch to our trip!

Quality of Experience
Food
Best of the whole trip!! Seafood, fish, pasta, lemon desserts & of course, limoncello
Guides, Drivers and Staff
Transport
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy

Chiro was smart about our trip! Took us directly to Amalfi before the crowds arrived. It was lovely to be in the square and feel the peace before the chaos (which we saw when we came down from Ravello. Ravello was our favorite! Gorgeous villa, gardens, square and quiet shopping. We headed to our Limoncello experience next, which went from about 12:30 - 3:30. Chiro squeezed Positano in at the end....and we wished we would have skipped it. We were on a high after our Limoncello experience and the 5 course gourmet lunch. It had been the PERFECT ending to our trip!! Instead we walked through a very crowded Positano just to see it. Hindsight, for us, not needed. Got back to Sorrento about 6:30. Long day.

Quality of Experience
Guides, Drivers and Staff
Ask for Chiro!
Transport
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Italy

We arrived around 9:30 and decided to just enjoy the harbor area. We were near the end of the trip and kind of tired of big crowds. We enjoyed coffee and pastries...and later had lunch. People who went up (the LONG line ) of the funicular enjoyed the garden and shopping. We got on the boat around 1:15 and the skies cleared and it was FANTASTIC! No blue grotto due to tides, but the rest, including swimming was wonderful! Loved it. Food included was a ciabatta bun with tomato and mozzarella. Fruit cup later, chips, wine, beer, limoncello. Fun!

Quality of Experience
Guides, Drivers and Staff
Luisa - so fun!
Transport
Boat driver was excellent and they played fun music.
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Pompeii is mind blowing, especially with Mario explaining everything!

Quality of Experience
Mario and just us!
Guides, Drivers and Staff
Transport
Chianti wine tour from Florence
Chianti wine tour from Florence
Florence

We woke up in Florence after coming back from Cinque Terre the previous day. It was a day excursion and we LOVED the first winery - Capannelle!! What a gorgeous place and amazing experience with Christina. Magical!! Ricardo was our fantastic driver. Loved talking with him. He took us to Greve for lunch and that was wonderful, too. We went to a second winery, but it paled in comparison to the first. More commercial and slooooow. We decided to skip the tour portion (we waited and waited to begin) and head back to Florence as it was almost 5:30 and we had left at 8:00. In hindsight, we wished that we had checked into the Capannelle Winery Inn after Cinque Terre, woken up to the breakfast and tour, then had another night there to enjoy the pool and walk the countryside. We ended up in the car a bit more than we needed?? This was the only thing we would have changed about the whole trip!!

Quality of Experience
Guides, Drivers and Staff
Transport
Cinque Terre Private Day Tour from Florence
Cinque Terre Private Day Tour from Florence
Italy

Saura took the best care of us! She shared all about Manarola - gorgeous and fascinating history! She took us places we wouldn't have know were there. We then learned how to take the train....and went to Monterosso. Loved the winery experience and shopping a bit in the city. She introduced us to a chickpea flat bread, that was delicious. We did go to Riomaggiore, but quite frankly, it wasn't needed. We had had the best time in the other two....and it was busy and just lots of shopping. We could have headed back to Florence earlier. (Or even better to The Campanelle Winery - our next day's excursion - to stay for the next two nights!)

Quality of Experience
Guides, Drivers and Staff
Transport
Train - was fast!
Private Gelato Making Florence Class
Private Gelato Making Florence Class
Florence

Tulio Bondi!! Do this....so much fun! He is a hoot and so smart. Has been on the Food Network and trains apprentices from around the world. Plus...it's the best gelato in Italy!

Quality of Experience
The Grand Canal by Gondola and Venetian "Cicchetto"
The Grand Canal by Gondola and Venetian "Cicchetto"
Venice

Sara was perfect - she not only introduced us to Cicchetti, but all of Venice. Being born and raised, she took us down side streets, gave us the history, and also points about Venice of today! We loved talking travel and motherhood with her, too.

Quality of Experience
Guides, Drivers and Staff
Transport
Sirmione Walking and Boat Tour & Scaliger Castle
Sirmione Walking and Boat Tour & Scaliger Castle
Italy

Elena was really good! Knew her history and gave us a fantastic restaurant recommendation. The only thing we wished is that we could have left for Venice a little earlier. We aren't much for shoppers so had a couple extra hours there that we didn't need.

Quality of Experience
Guides, Drivers and Staff
Guiseppe - personable!!
Transport
Guiseppe and his Mercedes! Comfort plus!
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 04, 2023
Dear Laurie, We consider ourselves fortunate to have had the opportunity to assist you during your recent visit to Italy. We extend our heartfelt gratitude for your generous feedback and for dedicating your valuable time to compose this review. As a boutique tour operator, we are committed to meticulously assessing and verifying our services through firsthand experiences and thorough inspections. Our primary objective is to ensure that your journey not only meets but exceeds your... Read more

Dear Laurie,

We consider ourselves fortunate to have had the opportunity to assist you during your recent visit to Italy. We extend our heartfelt gratitude for your generous feedback and for dedicating your valuable time to compose this review. As a boutique tour operator, we are committed to meticulously assessing and verifying our services through firsthand experiences and thorough inspections. Our primary objective is to ensure that your journey not only meets but exceeds your expectations, aligning perfectly with your desires.

Thank you once again for choosing us, and we hope to have the pleasure of serving you on future adventures.

Arrivederci!
Jessica & Storywalking Team

Loved it all: Florence, Sorrento, Rome.
Italy | Jul 11 - Jul 22, 2023

D
David D.
Wauwatosa, WI | Reviewed on Sep 04, 2023
Loved it all: Florence, Sorrento, Rome. The guides were excellent. The children's tour guides did a fantastic job engaging the boys (7 and 5). The drivers were incredibly patient, courteous, and flexible. Francesco saved the day by getting us to a wine tasting when the originally planned event fell through at the last second. Accommodations were top notch. An all around great experience. Read more

Loved it all: Florence, Sorrento, Rome. The guides were excellent. The children's tour guides did a fantastic job engaging the boys (7 and 5). The drivers were incredibly patient, courteous, and flexible. Francesco saved the day by getting us to a wine tasting when the originally planned event fell through at the last second. Accommodations were top notch. An all around great experience.

Hotel Reviews
Hotel Martis Palace
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lorelei Londres
Sorrento

Loved this place. Restaurant has a Michelin Star! Wish the private balconies were a little more "private" but the oversized jacuzzi was awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plaza Hotel Lucchesi
Florence

Rooftop pool makes this hotel probably the best option in the center of florence.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tour of the Vineyard and Lunch with Wine Tasting in Furore
Tour of the Vineyard and Lunch with Wine Tasting in Furore
Italy

The wine was some of the best we had in Italy. The vines are 200+ years old and producing absolutely stunning quality wine. paired with the local lunch, this was one of our favorite experiences, set above Positano with a view unparalleled.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Sep 05, 2023

Hi David,
I truly appreciate your thoughtful review. It brings us great joy to hear that you had a wonderful experience with our local suppliers and thoroughly enjoyed your stay at our hotels. We always meet in person our partners and do inspections at the hotels in order to ensure a memorable Italian journey. Arrivederci, and once again, thank you for your feedback!

Smoothest, No Worry Travel with Piece of Mind for a One of a Kind Experience
Italy | Jul 3 - Jul 13, 2023

Brian
Brian G.
Bridgeport, CT | Reviewed on Jul 20, 2023
A superb, 4 city vacation in Italy with a very customized itinerary with every travel detail and ticket clearly laid out with no work on our part. Every taxi/boat driver was available on time in every transfer point (8+) as soon as we got off the train/plane. Unique cooking experiences, private tours of the Vatican, and so much more. In a country where we didn't know the language and there were various unknowns, our travel reps (Jessica and Barbara) were available every step of the way giving... Read more

A superb, 4 city vacation in Italy with a very customized itinerary with every travel detail and ticket clearly laid out with no work on our part. Every taxi/boat driver was available on time in every transfer point (8+) as soon as we got off the train/plane. Unique cooking experiences, private tours of the Vatican, and so much more. In a country where we didn't know the language and there were various unknowns, our travel reps (Jessica and Barbara) were available every step of the way giving us daily reminders. I 100% would use this service again as our experiences were one of a kind!

Activity Reviews
Private Evening Gondola Ride Venice & City Stroll
Private Evening Gondola Ride Venice & City Stroll
Venice

Our guide was fantastic (Ontavia I believe) who knew so much of the city. Personable, friendly, and knowledgeable. We learned so much about Venice along with the private walk that made it comfortable. Then the gondola ride was one of the best things we ever did while she dropped us off. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Market Tour & Cooking lesson (morning tour)
Market Tour & Cooking lesson (morning tour)
Rome

Fantastic!! Michaela took us to get the best, fresh food from the market. Outgoing, fun, and friendly telling us every step and asking every detail of what we like, what to try, etc. This felt like one of the most local experiences we ever had with a lot of fun. We learned to cook pasta with her, my wife and I while enjoying the best appetizers and meal. This was so personal, unique, and local that you can't miss out. Plus prosecco, wine, and a fantastic air conditioned apartment with a rustic feel that you can't replicate!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jul 24, 2023

Dear Brian, thank you very much for your review! I'm glad to know that you enjoyed your time in Italy together with us and our customer care services pleased you. We offer a finely custom experience, and we are always committed to guaranteeing a 100% stress-free holiday!

Arrivederci until your next Italian adventure! Ciao :)

I cannot say enough good things about Jessica and Storywalking
Italy | May 19 - May 30, 2023

Cathy
Cathy I.
San Jose, CA | Reviewed on Jul 14, 2023
I cannot say enough good things about Jessica Proietti and Storywalking. From planning our special trip to Italy to being with us every step of the way, during our vacation.
Jessica showed much patience with us as we changed the number of people attending, changing dates and changing cities we wanted to visit. We ended up with seven iterations of itineraries! We ended up having 8 people touring together from Rome to the Amalfi Coast, and then our vacation continued with 4 of us going...
Read more

I cannot say enough good things about Jessica Proietti and Storywalking. From planning our special trip to Italy to being with us every step of the way, during our vacation.
Jessica showed much patience with us as we changed the number of people attending, changing dates and changing cities we wanted to visit. We ended up with seven iterations of itineraries! We ended up having 8 people touring together from Rome to the Amalfi Coast, and then our vacation continued with 4 of us going north to the Dolomites and Lake Como. Jessica was able to coordinate our different flights schedules, price points and varying interests in activities. One month before our trip was to begin, my daughter decided to join us, and Jessica was able to include her in everything. And then, unfortunately, four people had to cancel at the very last minute and Jessica was able to provide some refunds and juggle around the cars and hotels.
We booked multiple private drivers and had many private transfers. All were wonderful, friendly, and professional. Our private driver and tour guide for Herculaneum and Pompeii were fantastic. I highly recommend the private guide. We also booked an Exclusive Capri Boat Tour from Positano. It was an 8-hour excursion with snorkeling and swimming, with a stop in Capri and another island for lunch. Again, the captain and guide were friendly, fun and professional. They also had a variety of snacks and drinks. The hotels Jessica booked for us met our needs and requests perfectly.
Once the itinerary was set, Jessica and Barbara were available to us, using their app AXUS, any hour of the day. They would respond in minutes to any questions or concerns we had. I have to mention one such issue that Jessica resolved by going above and beyond. The self-serve ticket kiosks were not working at the Bologna train station, and we were not able to get our tickets printed or downloaded. Jessica went to the Milan train station and sent me pictures of our tickets, so we did not miss our train!
In the end, Jessica took the worries of planning away from us and provided us with fantastic service, planning and guidance.

Hotel Reviews
Hotel de Len
Cortina d'Ampezzo

Hotel de Len was probably our favorite location and hotel of our entire trip. The staff was amazing. Everyone was friendly, kind and professional. We had drinks in the bar, dinner at the restaurant and massages in their spa. We took advantage of everything and we were not disappointed. And the location... WOW... simply beautiful and our rooms matched the location with it's beauty.

Authenticity & Character
The hotel felt like it belonged in the mountains but with all the amenities.
Location
centrally located and beautiful
Staff
From checking in to checking out and everyone in between were fantastic.
Cleanliness & Comfort
Rooms were clean and spacious
Goldenstern Townhouse
Bolzano

Great location, friendly staff and clean! Goldenstern Townhouse had a very unique layout and our room was spacious and had a full kitchen. It was close to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jul 17, 2023

Dear Cathy, thank you very much for taking time in reviewing your experience with us.
It has been a great pleasure! As a boutique tour operator, we always experience in person all services before promoting them, to make sure they are great and your trip runs smoothly. I'm also glad to know that our app was helpful and you were able to handle all details easily.

Ciao from sunny Italy :) see you soon!
Jessica

All the guides were excellent. I especially ..
Italy | May 15 - May 31, 2023

Debra
Debra D.
Sandy, UT | Reviewed on Jun 10, 2023
All the guides were excellent. I especially appreciated Silvia who took us on a hike and exploring Bellagio. She was outgoing, informative & prepared with hiking poles and other things, just in case. She customized our outing based on weather. She even brought supplies to make us tea once we arrived at the highest point.
Phillip was outstanding too. He customized our Bellagio bike trip to suit our needs. We were introduced to people we saw along the way & who knew him, which was a great...
Read more

All the guides were excellent. I especially appreciated Silvia who took us on a hike and exploring Bellagio. She was outgoing, informative & prepared with hiking poles and other things, just in case. She customized our outing based on weather. She even brought supplies to make us tea once we arrived at the highest point.
Phillip was outstanding too. He customized our Bellagio bike trip to suit our needs. We were introduced to people we saw along the way & who knew him, which was a great way to learn about their culture. Janis & I discovered the most amazing restaurant for dinner that evening because Phillip showed us the property during our bike ride. We would have never experienced it without phillip’s help. He provided so much information & was very helpful to Janis when she needed to find a dentist.
Several of the guides took us on tours that were longer than the itinerary stated, because we were all having a good time. You can tell how much they enjoy sharing their knowledge by their willingness to spend time with us travelers.
The wine tour & tasting was amazing (in the Piedmont area) &i loved the truffle hunt. Both exceeded my expectations. I learned so much from each experience.
And WOW! The pesto making experience was a memory I’ll always cherish.

Hotel Reviews
Hotel Stella della Marina
Monterosso

I loved this hotel & the hard working owner who carried our bags up the stairs, checked us in, was also the breakfast cook & server.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
STAR HOTEL ECHO
MILANO

Excellent breakfast buffet. Hotel staff was very welcoming too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Royal
Stresa

Beautiful hotel & property. I prefer hotels that are less fancy, however. The staff was adequate, but not as personable as staff in the other locations. The bartender, however, was very outgoing & friendly. The hotel restaurant would not allow us to order ala Carte for dinner. We prefer not eating two or three course meals.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
B&B Cortiletto d'Alba
Alba

I loved everything about this place. Their restaurant was a wonderful place for dinner too. The hotel had so much character. The owner went out of her way to help us find free parking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Andirivieni Bellagio Guest House
Bellagio
Authenticity & Character
Charming….
Location
I got a bit lost a time or two. My fault.
Staff
Very helpful by providing information about the town & restaurants.
Cleanliness & Comfort
Activity Reviews
Wine Experience
Wine Experience
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
I’m
Cinque Terre Sunset Boat Tour
Cinque Terre Sunset Boat Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Pesto Experience
Pesto Experience
Italy
Quality of Experience
Guides, Drivers and Staff
Cinque Terre Train Card
Cinque Terre Train Card
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Cinque Terre Trekking Card
Cinque Terre Trekking Card
Cinque Terre
Quality of Experience
Guides, Drivers and Staff
Alba & Barolo Exclusive Experience
Alba & Barolo Exclusive Experience
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jun 12, 2023

Dear Debra, thank you very much for taking time in writing this detailed review. I'm glad to know you enjoyed your time together with our guides, we always meet each of them before setting up a collaboration, in order to give our traveler the best experience ever!
Arrivederci! See you soon in Italy!

NORTHERN ITALIAN TRIP SURPASSED OUR HIGH EXPECTATIONS!
Italy | May 15 - May 31, 2023

Janis
Janis P.
South Salt Lake, UT | Reviewed on Jun 07, 2023
I have travelled to Europe many many times but this time, I felt like a VIP! From the very first moment when my travel companion, Debra, and I, Janis, were met at the airport by a nicely dressed man who drove us in a Mercedes to a beautiful modern hotel in Milan, I was impressed. And first impressions count! The hotel in Milan was perfectly located next to the train station, which made it so easy for getting around, especially to the city center. Our room was lovely. Great way to... Read more

I have travelled to Europe many many times but this time, I felt like a VIP! From the very first moment when my travel companion, Debra, and I, Janis, were met at the airport by a nicely dressed man who drove us in a Mercedes to a beautiful modern hotel in Milan, I was impressed. And first impressions count! The hotel in Milan was perfectly located next to the train station, which made it so easy for getting around, especially to the city center. Our room was lovely. Great way to begin our trip! We did spend more than an hour that first afternoon trying to find the car rental location, in preparation for the next morning. We didn't have the name of the local agency, even though I had inquired, only the umbrella company. And the local agency was located a couple of blocks away from the train station. We did finally find it, but it was a struggle. When we picked up the vehicle the next morning, it was very dirty inside. It had not been cleaned at all. And it had no gas.
So we had to immediately fill it. This was the only low point in our trip.
We proceeded to Merano and spent three nights there, really enjoying the little town I had booked accommodations in: Marlingo.
So, then we left for the KimKim portion of our trip, stopping first in Bellagio. Our accommodations were in the old part of the town, in a neighborhood all locals knew, so even when we got lost walking, we were kindly directed to our accommodations. (I'm now going to rate the activities and guides on a 10-pt scale, with 10 being outstanding.). The first morning our guide Silvia showed up at our hotel, exactly on time, and we set off for some incredible hiking with her. She was wonderful and we enjoyed her and her knowledge of the area immensely. She even brought a coffee heater with her and snacks so we could overlook Lake Como on our break. I can't say enough good things about Silvia. What a gem! (10!)(However, we puzzled over how much to "tip" all of our personal guides and drivers. That would be a good thing to include in trips for visitors like us, especially since it was just the TWO of us.)
The next day, we walked to the bicycle rental, got fitted for e-bikes and met our guide Philip. He was also FABULOUS! He took us all over, on steep roads, through narrow streets and on to the top of the mountain, where he recommended a restaurant, which we ended up reserving for that night's dinner. When I had a little accident the next day, I was able to contact him for a dental recommendation. He too is a gem! (10!)
Then we moved onto Stresa. What a lovely old 'classic' hotel, and right next to the ferry to the islands. Very convenient.
Without any guided tours there, however, it didn't have the same engaging 'personality'/ambience for us as Bellagio did, because of Silvia's and Philip's warmth and charm.
Next, we drove to Alba and our hostess at Cortiletto d'Alba was extraordinarily warm and welcoming. She couldn't do enough for us, including showing us where the free parking was! Our meals there (breakfast was included, but we also had dinner there two evenings) were wonderful. Each of our accommodations was so unique from the previous. We truly enjoyed the variety. Silvie was our guide through Alba, and she was very knowledgeable and we learned a lot. (8). Finding the restaurant for lunch was a little confusing, but it was delicious. That morning, driving into the hills for the wine tasting was a real adventure, as the roads there felt more like old narrow 'wagon trails.' But we found it, and joined six others in a lovely wine tasting with the most sensational views. It was phenomenal. (10!) Having both been in Tuscany, separately, on trips a few years ago, we relished the beauty and the quiet of the Piedmont. There were few people - not like in Tuscany. We'd go again in a heartbeat!!
And the truffle hunt: what an experience that was! We were again picked up by a driver in a very nice car, up to where we met the trifalau and his girl dog Buca. The driver left, and the three of us plus Buca tramped through the woods. When the trifalau (Carlo, I think) gave the signal, Buca began sniffing around through the woods, starting to dig when she smelled a truffle buried deep in the earth. We found two truffles, and learned SO much about truffles. It was an experience I've wanted to have for years; this was exceptional! (10!)
Then we drove to Genoa, where we were met by our driver who drove us to Monterosso. What a joy not to have to schlept our bags onto a train. Again, VIP treatment and we loved it!
And we so enjoyed our accommodations in Monterosso: perfect location in the village and the host was so kind to us. Francesco was our guide from Corniglia to Vernazza and he was excellent and very caring. (9)
The pesto making experience was such GREAT FUN! Both being cooks, we appreciated all the little insights Simone told us about the hands-on process. We each got an apron, we were fed heaps of food for lunch, and every couple received a half bottle of Cinque Terre wine. (10!)
The sunset cruise was a little disappointing. We didn't have the name of the company, only the name of the boat. Locals tried to help us, but told us the boat (by the name we had - Guiliana) was moored in Monterosso. It was only with the help of six locals that we finally connected with the right boat company. It was other guests scheduled for the same boat that made our departure even later. There were 14 of us plus the driver/guide. Most people had to sit on the flat padded part of the boat, but we chose the rear where we could sit with our feet on the boat's floor (much more comfortable). The appetizers (foaccacia) were stale and tasteless. We fed the pieces to the seagulls. The guide opened up 11 bottles of Prosecco but Debra and I only drank a few ounces as it wasn't very good Prosecco. The sunset was beautiful and the guide told us a bit about each of the five towns. (7)
The driver back to Genoa was right on time (actually early) and he dropped us at the appointed places, Debra to the airport and me to the train station, for my trip to Nice.
Jessica was a joy to communicate with and make such a customized plan. I was impressed by AXUS - what a helpful and informative app! I can't recommend Jessica enough. During the trip, Barbara too was such a help, and always available despite the hour of our needing assistance or clarification. On a scale of 1 - 10, STORYWALKING gets an 11!

Hotel Reviews
Hotel Stella della Marina
Monterosso
Authenticity & Character
Clean and modern. Lots of stairs however!
Location
Staff
Host/owner/manager is such a hard worker; he does it all; and very friendly.
Cleanliness & Comfort
B&B Cortiletto d'Alba
Alba

The staff is so warm and welcoming; truly exceptional people. Location is perfect, very close to the old part of Alba. There is free parking, although it can be difficult to find. Delicious food, for breakfasts, and dinners are exquisite (make reservations; it's popular!)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Royal
Stresa

Classic, old style hotel - very elegant - beautiful location. Free parking on site. Right next to the ferry to the islands. Fabulous breakfast buffet. Our room had a lovely balcony.

Authenticity & Character
Charming "old world" feel
Location
Just off the water, a short walk to the main portion of Stresa along the water
Staff
Bartender
Cleanliness & Comfort
Andirivieni Bellagio Guest House
Bellagio

Authentic, charming accommodations. Free parking right at the entrance. Good staff. Terrific location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
STAR HOTEL ECHO
MILANO
Location
Right next to the train station; you can go anywhere in Europe from here!
Cleanliness & Comfort
A beautiful and modern hotel, filled with art - really a knockout!
Activity Reviews
Cinque Terre Sunset Boat Tour
Cinque Terre Sunset Boat Tour
Italy
Pesto Experience
Pesto Experience
Italy
Alba & Barolo Exclusive Experience
Alba & Barolo Exclusive Experience
Italy
The Ghisallo Family E-Xperience
The Ghisallo Family E-Xperience
Bellagio

Philip gave us four hours.

Bellagio peak: Monte San Primo
Bellagio peak: Monte San Primo
Italy
Cinque Terre Trekking Adventure: Explore Italy's Coastal Wonders
Cinque Terre Trekking Adventure: Explore Italy's Coastal Wonders
Italy
Wine Experience
Wine Experience
Italy

I forgot to include this in my overall review. Perhaps it's because it wasn't much of a event. The vineyard owner was late. She took us through her family's vineyard, describing different methods of growing the vines. Then set us up at the table with the first of four wines to taste. Then she was through with us. Establishment was short staffed and the wine shack is on the public trail. So it took us a while to figure out that we weren't going to be served the other three wines unless we asked at the wine shack. The employee apologized and tried to make up for our being ignored. The wines were just okay.

Quality of Experience
Guides, Drivers and Staff
Transport
We had to wait a long time for a bus because the first bus was too crowded. And the only way down after the event was to walk, or wait two hours for a bus. Good thing we were prepared with good walking shoes and walking sticks - otherwise I would not have been able to cope with the rocky steep trail. I don't think this was worth it.
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jun 08, 2023

Dear Janis,

thank you very much for this detailed review and for your confidence in traveling with us!
Your feedback helps us to accomplish our goal to create truly wonderful experiences for all.
Arrivederci!

Travel with KimKim is real people and human interaction in the planning process
Italy | May 11 - May 18, 2023

Luis
Luis D.
Sunnyvale, CA | Reviewed on May 23, 2023
This Italy trip was fantastic. We travel and speak directly with Valentina, Jessica, and Barbara as Italy experts to make this trip go smoothly and exciting. Our private's guides, Manuela in Florence, Sara in Venice, and Selenia in Rome, were outstanding. They are competitive and knowledgeable. Siena was a surprise because we didn't know that we would like it so much. In "la Bellissima Florencia," we have a great time taking Tuscan cooking classes with our chef Tomasso and his incredible... Read more

This Italy trip was fantastic. We travel and speak directly with Valentina, Jessica, and Barbara as Italy experts to make this trip go smoothly and exciting. Our private's guides, Manuela in Florence, Sara in Venice, and Selenia in Rome, were outstanding. They are competitive and knowledgeable.

Siena was a surprise because we didn't know that we would like it so much. In "la Bellissima Florencia," we have a great time taking Tuscan cooking classes with our chef Tomasso and his incredible team of chefs. Venice- St. Marks Basilica was astounding. Venice's food is excellent. I eat at Agli Alboretti Hotel, and the chef is excellent. Gondola thru canals and the vias were terrific, wonderful time for shopping.

We love it, and our next personal trip will be retaken with KimKim. Thank you, guys, for this beautiful travel time.

Hotel Reviews
Boutique Hotel Galatea
Rome

It is like a secret place deep inside Rome. Walking distance to everything. Cozy, charming, clean, and accessible.

Authenticity & Character
Cozy and charming. It is like we live in a Rome neighborhood.
Location
Walking distance to everything
Staff
Knowledgeable. Take care of everything. We like the service a lot.
Cleanliness & Comfort
Very clean
Hotel agli Alboretti
Venice

Old building with authentic decoration of Venice Bay. Cozy, charming, and excellent restaurant. The restaurant annex to the hotel is terrific. One of the best food I ever taste. The fish soup is terrific. Really delicious.

Authenticity & Character
Charming, authentic old Venice building.
Location
Quiet location. Near everything at the same time.
Staff
The staff was great. Attentive, responsive. The restaurant staff was excellent.
Cleanliness & Comfort
Very clean.
B&B Hotel Firenze City Center
Florence

Good, but they allocated us to a handicapped room with water excess outside the shower door thru the floor.

Authenticity & Character
Bathroom
Location
Accessible to so many places within walking distance.
Staff
Attentive but not responsive
Cleanliness & Comfort
Water excess outside the shower door thru the floor.
Il Battistero 
Siena

Cozy, personal, private, quiet, great view, excellent host. Perfect!!

Authenticity & Character
This hotel has an old aqueduct and storage for wine downstairs which have a fantastic story about its construction. Go to check.
Location
Walking distance to everything and, at the same time quiet neighborhood.
Staff
Attentive, responsive.
Cleanliness & Comfort
It's a medieval building with suppressive accommodation. It was fantastic.
Activity Reviews
Colosseum Tour with Underground, Arena & Gladiator Gate with Roman Forum
Colosseum Tour with Underground, Arena & Gladiator Gate with Roman Forum
Rome

Fantastic tour with guide Selenia providing detailed explanations and descriptions of sites; perfectly knowledgeable, energetic, and well-expressed guide, willing to answer all questions, big and small.

Quality of Experience
Selenia has a deep knowledge of history and she brings it to life. We got so much more than we would have if we had simply walked through as tourists. She answered questions and added interesting historical facts. She made our trip perfect.
Guides, Drivers and Staff
Fantastic tour with guide Selenia providing detailed explanations and descriptions of sites; perfectly knowledgeable, energetic, and well-expressed guide, willing to answer all questions, big and small.
Transport
high-quality transportation
Dine. Taste. Learn
Dine. Taste. Learn
Rome

Great Time. Excellent food. We love the wines.

Quality of Experience
Very good food and the quality of the "tapas", fantastic.
Guides, Drivers and Staff
The host was terrific. Very knowledgeable and charming.
Transport
High-quality transportation
Venice Walking Tour with St. Marks Basilica and Gondola Ride
Venice Walking Tour with St. Marks Basilica and Gondola Ride
Italy

This is a pretty good trip. Venice was outstanding. Our guide (Sara) was excellent. A combination of knowledgeable, personable, and humorous at the same time. It was well worth seeing the Square and the Basilica. I learned a lot and was on a private tour avoiding lines on a crowded day. So, it was perfect.

Quality of Experience
This is a pretty good trip. It was well worth seeing the St. Marks Basilica. OMG, what a place. I learned a lot and was on a private tour, avoiding lines on a crowded day. So, it was perfect.
Guides, Drivers and Staff
Our guide (Sara) was excellent—a combination of knowledgeable, personable, and humorous at the same time.
Transport
High-quality transportation.
Florence, Giotto Bell Tower - ticket only
Florence, Giotto Bell Tower - ticket only
Florence

Good trip. Excellent views of the city.

Quality of Experience
Good trip. Excellent views of the city.
Guides, Drivers and Staff
Very respectful and attentive.
Transport
High-quality transportation.
San Lorenzo Food Market & Tuscan Cooking Class
San Lorenzo Food Market & Tuscan Cooking Class
Florence

It was perfect. I love to cook, and this experience was fantastic—easy techniques to perform some Tuscan recipes.

Quality of Experience
Beginning with the market to pick the ingredients was terrific. The whole class was straightforward to follow. The interactions with the chefs were excellent.
Food
Terrific. The best Ragu sauce I ever taste.
Guides, Drivers and Staff
All of them are great. Respectful and knowledgeable.
Transport
High-quality transportation
Guided Tour of Florence Duomo with access to the Dome
Guided Tour of Florence Duomo with access to the Dome
Florence

Special place. Botticelli's work is outstanding

Quality of Experience
Amazing place. Impressive work of art.
Guides, Drivers and Staff
All of them are great. Respectful and knowledgeable.
Transport
High-quality transportation
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Florence

Great visit with amazing detailed information from our guide Manuela, and even the occasional joke. Perfect also because you get to skip the long lines.

Quality of Experience
The academy surprises me. I never tough the David sculpture is so awesome.
Guides, Drivers and Staff
All of them were very respectful and attentive. Very professional and knowledgeable.
Transport
High-quality transportation.
Local specialist: Jessica Proietti

First of all, Jessica was fantastic, not just...
Italy | Mar 29 - Apr 4, 2023

R
Ronald R.
Thousand Oaks, CA | Reviewed on May 08, 2023
First of all, Jessica was fantastic, not just in helping us design our trip, but even more so in helping us during the trip when the inevitable small problems happen (like trying to find our guide, coordinate our rides, etc.). She was available at all hours and responded to our texts within minutes...even on Sunday! She was extremely pleasant, knowledgeable and demonstrated that she genuinely cared that we were enjoying our time. Finally, every guide and driver we worked with wase... Read more

First of all, Jessica was fantastic, not just in helping us design our trip, but even more so in helping us during the trip when the inevitable small problems happen (like trying to find our guide, coordinate our rides, etc.). She was available at all hours and responded to our texts within minutes...even on Sunday! She was extremely pleasant, knowledgeable and demonstrated that she genuinely cared that we were enjoying our time. Finally, every guide and driver we worked with wase extremely knowledgeable, friendly, fun and professional. They really made a huge impact on our trip!

I look forward to using the Kim Kim service in the future and if we go back to Italy, I would love to work with Jessica again.

Thank you for a wonderful trip!
Ron Rowan

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on May 08, 2023

Dear Ronal, thank you very much for your kind words. It was a great pleasure sharing the beauties of my country with you. In the future, I will be more than glad to design a new experience in Italy for you and yours. All the best, arrivederci!

Sicily Amazed us!
Italy | Sep 27 - Oct 9, 2022

Susan
Susan M.
Huntington, NY | Reviewed on Nov 10, 2022

Jessica was always ready to answer questions and work with us as we changed our original plan to the final one. The private tour guides arranged for us for each area were excellent. Especially notable for mosaics and artwork were;
1. The Duomo in Monreale
2. the Villa Romana Casale

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Nov 10, 2022

Dear Susan, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Sicily! Thank you again and Arrivederci!

Relaxing Trip in Southern Italy
Italy | Sep 29 - Oct 13, 2022

T
Teresa C.
Flatbush, NY | Reviewed on Nov 02, 2022
My husband and I enjoyed a very relaxing and wonderful 15 days trip in the Amalfi Coast and Sicily in early October.  We contacted Jessica, a travel specialist for Italy through kimkim.com.  Within a week of speaking to Jessica, she arranged a private tour for us and we were on a flight to Rome.   Jessica was very efficient responding to our requests or updating changes before and during our trip to Italy. From the airport pickup to each destination, our trip was seamless and relaxing.  We... Read more

My husband and I enjoyed a very relaxing and wonderful 15 days trip in the Amalfi Coast and Sicily in early October.  We contacted Jessica, a travel specialist for Italy through kimkim.com.  Within a week of speaking to Jessica, she arranged a private tour for us and we were on a flight to Rome.  

Jessica was very efficient responding to our requests or updating changes before and during our trip to Italy. From the airport pickup to each destination, our trip was seamless and relaxing.  We enjoyed the central location of all our hotels and B&Bs which allowed us to walk everywhere and enjoy excellent meals with locals.  All the tours arranged by Jessica were very enjoyable and interesting.  We learned so much about Italian and Sicilian history, culture and art through our excellent tour guides.  In particular, Tony gave us a wonderful tour of the Cathedral of Monreale and Marta gave an excellent tour of the Ancient Villa Romana del Casale.  Our drivers, Ciro, Stefano and Fabio are great drivers and are very friendly.  We also enjoy lots of free time exploring on our own, visiting small old fishing villages and swimming in the crystalline waters of the Tyrhennian and Ioninan Seas.  We have so many beautiful memories.

We can’t thank Jessica enough for this very enjoyable last minute trip and for frequently checking in with us to make sure our time in Italy was going smoothly and according to plan.  We would highly recommend her to anyone thinking about traveling to Italy.  

Hotel Review
Grand Hotel Royal
Sorrento

Grand Hotel Royal, Sorrento is the best hotel from our Southern Italy trip. It is centrally located in Sorrento with many nice restaurants near by. This elegant 5 star hotel is located at the top of a cliff with an elevator to the beach. The view from the beautiful garden and our balcony were magnificent . The staff was great and breakfast was delicious! It's so enjoyable and relaxing staying at the Grand Hotel Royal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catania: Food & Folklore
Catania: Food & Folklore
Catania

Enjoyed the sounds, taste and color of this delicious fish market tasting tour. Giusi our tour guide is excellent and we enjoyed the delicious green drink and fried seafood from her restaurant. The tasting menu from other restaurant and cheese sampling were great too.

Quality of Experience
Guides, Drivers and Staff
Transport
w
 Guided Tour of Villa Romana del Casale
Guided Tour of Villa Romana del Casale
Italy

Seeing the incredible story telling mosaics in the Villa Romana del Casale was very impressive. Our excellent tour guide, Marta made this tour very interesting and lively. The vivid depiction of the captured animals and ostrich being loaded into a boat was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Monreale, Cefalù & Castelbuono Tour from Palermo
Monreale, Cefalù & Castelbuono Tour from Palermo
Italy

It's amazing seeing the beautiful mosaic Bible stories all around the Cathedral of Monreale. Thanks to our terrific tour guide Antonio who made this tour very interesting and enjoyable! We had a wonderful time walking through the lovely town of Cefalu with many interesting shops and we tasted the best warm meat and sausage rice ball there. It's so wonderful cooling off and swimming at the beautiful Cefalu sandy beach.

Quality of Experience
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

The Limoncello Tour with Chef Fiore was lot of fun. The wonderful meal from his restaurant was so delicious and I learned many different ways using lemon in my cooking from this tour. Thank you Chef!

Quality of Experience
Food
Guides, Drivers and Staff
Ciro is an excellent and friendly driver. We enjoyed his service to the Amalfi Coast and Limoncello tour.
Transport
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Exclusive Capri Boat Tour and Blue Grotto by Sorrento
Italy
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Nov 03, 2022

Dear Teresa, thank you very much for your review and the time you spent writing it. I'm glad to know you appreciated our services arranged in 1 week upon your arrival :)
I hope to see you soon! Arrivederci :)

A magical trip - thanks to Jessica!
Italy | Sep 6 - Sep 20, 2022

S
Sarah C.
South Saint Paul, MN | Reviewed on Oct 27, 2022
We are so glad that we found Jessica on kimkim to help us plan our 30th Anniversary trip to Italy and Greece. She worked with us to create the perfect itinerary and made herself available to us in case we needed anything whatsoever while we were traveling. Knowing we were in such good hands made our minds at ease, which is so important when you're on the go for two weeks! It was a truly magical trip. Read more

We are so glad that we found Jessica on kimkim to help us plan our 30th Anniversary trip to Italy and Greece. She worked with us to create the perfect itinerary and made herself available to us in case we needed anything whatsoever while we were traveling. Knowing we were in such good hands made our minds at ease, which is so important when you're on the go for two weeks! It was a truly magical trip.

Hotel Reviews
Hotel Athena
Siena

Fabulous view! We looked out our window in the morning and saw a deer in the field. The rooftop restaurant was great, and the staff was super friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Zillers Boutique Hotel
Athens

The location couldn't have been better. We thoroughly enjoyed sitting on our balcony and looking up at the Acropolis. The rooftop restaurant was exquisite and the staff was the most helpful, friendliest I've ever met. They made us feel like old friends. LOVE LOVE LOVE.

Authenticity & Character
Location
Staff
Nadia and the rest of the staff were so friendly - and in a very authentic way! They made us feel so welcome and comfortable.
Cleanliness & Comfort
The room set up was unique, but a little funky/awkward from a user-friendly standpoint. But loved the balcony!
Relais Villa Grazianella | UNA Esperienze
Montepulciano

This place was magical! The views and location were breathtaking and the staff was the best! Wish we could have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Solo Experience Hotel
Florence

Such a fun place with the most fantastic breakfast we've ever had! The staff was incredibly helpful and nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 28, 2022

Dear Sarah, thank you for your time in writing this review and for your confidence as well.
Arrivederci :)

Perfect Balance!
Italy | Oct 15 - Oct 22, 2022

Francine
Francine G.
Wilkinsburg, PA | Reviewed on Oct 23, 2022

Jessica provided incredible guidance and support to make sure our group of 12 had both detailed transfer, tickets and guides for the things we wanted to do and also plenty of free time to explore on our own. Yulia's walking tour of Pompeii was so well informed and detailed, I loved every bit of it!
thank you

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 23, 2022

Hi Francine, thank you very much! It was a great pleasure to assist you on this amazing woman's group tour!
Thank you again and arrivederci :)

Thanks for a great trip!
Italy | Oct 15 - Oct 22, 2022

Jennifer
Jennifer C.
Wilkinsburg, PA | Reviewed on Oct 23, 2022
Jessica was incredibly responsive and helpful. Daniella was a great tour guide. I would recommend that she let folks know upfront how much food will be provided on the walk and tasting tour. We were all very full after eating our homemade pizza that it was difficult to try the other items. Yulia was amazing! Mount Vesuvius, the wine tasting, and Pompeii were a highlight of my trip. The boat tour was also a blast. No complaints. Read more

Jessica was incredibly responsive and helpful.

Daniella was a great tour guide. I would recommend that she let folks know upfront how much food will be provided on the walk and tasting tour. We were all very full after eating our homemade pizza that it was difficult to try the other items.

Yulia was amazing! Mount Vesuvius, the wine tasting, and Pompeii were a highlight of my trip.

The boat tour was also a blast. No complaints.

Hotel Reviews
Regina Margherita Suite
Naples

This place was lovely! The folks were so friendly, the food was good, the outdoor seating was nice. No complaints!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

The bed was very hard. The lobby was locked until 7:30am so we could not wait on the couches when we needed to leave the hotel before 7:30am. There was an odd smell each time you walked into the lobby. Beautiful decor though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See above.
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 25, 2022

Hi Jennifer, it was a pleasure!
Thank you for your review, reading them is always useful for us. I am glad you know you enjoyed our tour together with our local expert guide!

Jessica did an excellent job booking this tri...
Italy | Oct 16 - Oct 21, 2022

J
Jennifer H.
Colorado Springs, CO | Reviewed on Oct 22, 2022
Jessica did an excellent job booking this trip! She was attentive and there for us whenever we had questions or concerns. She booked all of our drivers and experiences. We started in Rome with a 8 hour tour with Paola. She was so good and very knowledgeable. Hotel was cute. We then took a train, which she also booked for us down to Salerno where we had a driver, Chico drive us down the Amalfi coast, stopping in Ravello, which was our favorite, then Amalfi, and ending in Positano. Most... Read more

Jessica did an excellent job booking this trip! She was attentive and there for us whenever we had questions or concerns. She booked all of our drivers and experiences. We started in Rome with a 8 hour tour with Paola. She was so good and very knowledgeable. Hotel was cute. We then took a train, which she also booked for us down to Salerno where we had a driver, Chico drive us down the Amalfi coast, stopping in Ravello, which was our favorite, then Amalfi, and ending in Positano. Most beautiful place I’ve ever been. Our guide was great! We then stayed in Sorrento. Such a cute town! We also enjoyed the hotel here too. Next day we went to Capri Island and Andrea was our guide for the day. He was excellent! So personal and also very knowledgeable about the area. We had a fantastic time and also did the blue grotto. Next day we went to Pompeii. I don’t remember our tour guides name but this was also a very good experience. We enjoyed this service very much and would recommend it to anyone who is traveling. Loved the private tours and guides and individual attention. My only suggestion is that we didn’t know about needing money for the bathrooms and it would have been nice on our car drives, we took a lot of them, to be offered water.

Hotel Reviews
Casa Montani
Rome

Concierge was great! So concerned about our luggage not making it. Call the airport and just truly wanted to make the situation not stressful. He very helpful with providing a map of where to go and places to eat.

Authenticity & Character
Cute little apartments.
Location
Centrally located
Staff
So caring
Cleanliness & Comfort
Clean
Hotel Capo d'Africa—Colosseo
Rome

Nice hotel right next to the coliseum. Roof top restaurant with views of the coliseum.

Authenticity & Character
Rooftop restaurant
Location
Walking distance to all major monuments and museums.
Staff
Attentive
Cleanliness & Comfort
Clean
La Casa dell'Orologio
Sorrento

So cute in the middle of Sorrento Square. Walking distance to the pier, 15 minutes. Room had a cute balcony and nice decor.

Authenticity & Character
Decor was cute
Location
Near the square
Staff
Answered any questions we had
Cleanliness & Comfort
Very clean
Activity Reviews
Dine. Taste. Learn - Dinner
Dine. Taste. Learn - Dinner
Rome

Fun to learn about the wine and cheese from the region.

Pompeii Private Morning Tour from Sorrento
Pompeii Private Morning Tour from Sorrento
Italy

Mario was a great tour guide! My only complaint is that I didn’t have enough time there

Private Deluxe Capri Island Trip
Private Deluxe Capri Island Trip
Italy

Andrea was our guide. He was friendly and knowledgeable, spoke good English. Capri was amazing and the views are breathtaking. We also did blue grotto which is definitely an experience. He even provided money for us when we didn’t have any to us the bathroom.

Half Day Tour from Salerno to Sorrento (Transfer) and Sorrento to Salerno
Half Day Tour from Salerno to Sorrento (Transfer) and Sorrento to Salerno
Italy

Chico was a great tour guide. We learned so much about this region of Italy. Ravello was our favorite and would have liked to spend more time there.

Quality of Experience
Great!
Guides, Drivers and Staff
So friendly and knowledgeable
Transport
I felt very safe
Explore Rome in a Day
Explore Rome in a Day
Rome

Paola was our guide and she did great! Wish I had a little more time at some of the areas, like the Vatican.

Quality of Experience
Small group. There was 4 of us.
Guides, Drivers and Staff
Friendly and knowledgeable
Transport
N/A
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 22, 2022

Dear Jennifer, thank you very much. It was a great pleasure :) We always include local expert guides in order to give our travelers the chance to enjoy local stories and embrace the real soul of our Belpasese. Thank you again!

We had used Kim Kim in the past for a trip to...
Italy | Sep 16 - Sep 30, 2022

N
Nicole S.
Ann Arbor, MI | Reviewed on Oct 04, 2022
We had used Kim Kim in the past for a trip to Costa Rica. Everything from the activities to the accommodations, guides and support were exemplary. Unfortunately, our experience with our recent trip to Italy was not as great and I do not think I will be using Kim Kim or recommending Kim Kim in the future, which is sad given our first experience was so positive. For starters the price was absurd. We paid $20,000 for a 2-week trip for 5 (3 children and my husband and I)-over $1,400 per day. ... Read more

We had used Kim Kim in the past for a trip to Costa Rica. Everything from the activities to the accommodations, guides and support were exemplary. Unfortunately, our experience with our recent trip to Italy was not as great and I do not think I will be using Kim Kim or recommending Kim Kim in the future, which is sad given our first experience was so positive.

For starters the price was absurd. We paid $20,000 for a 2-week trip for 5 (3 children and my husband and I)-over $1,400 per day. This did not include food or flights and did not include most of our entertainment/activities. We stayed in 4-star hotels and had several activities and several train rides as well as multiple private transfers included. I understand this is expensive and I had thought the price may be reasonable at the time until I started asking our guides, transfers, and hotels for the amount they had been paid and compiling a spreadsheet of this. I understand there will be a premium going through a travel agency, but this was borderline fraudulent and not at all congruent with our prior Kim Kim experience. My family is from Sardinia and so we began planning our own activities using them as well as a family friend who is a local travel specialist in Italy who reviewed our prices and itinerary and basically concluded we were conned.

Second the planning was extremely sloppy. We did not receive the actual schedule with times in PDF format as we had before with costa Rica. Everything was through the app. Multiple links did not work so I had to frantically call Jessica from the train station in Venice when the train tickets Kim KIm had uploaded to the app had the wrong link and were not there (we almost missed our train). Jessica had EXCELLENT communication as was available 24/7, however I feel if that if the trip was planned better, I would not have to had to be contacting her so frequently. It was annoying and stressful to constantly be on What’s Ap instead of enjoying our vacation. Our schedule told us that in Venice our transfer back to the train station would meet us at the hotel this was not the case and we waited in the hotel until the driver called the hotel and told us to walk the quarter mile to the canal for the transfer. I would have been happy to do this if it had been communicated. Our driver in Florence was late to pick us up to the train station for the transfer. Our driver in Sorrento could not find our hotel, and again for our transfers given the hotel location it was not possible to be picked up at the hotel as the itinerary said, but we had to walk to a street corner, Jessica communicated this the day before, (again not a big deal, but helpful to know all of this ahead of time and put in the itinerary before we left so we knew what to expect and were not constantly having to check whats app, bother Jessica and clarify all the transfers) Our driver to drive us to the airport on departure to Rome was also 30 min late bc he had a 6:30 pick up despite the 6am pick up listed on our itinerary.

The planning was also not well thought out. We had 2 full days in Florence, one free day to visit Uffizi and dell’Academia etc and one day of a private bike tour. Kim Kim planned Monday for our free day to visit the major attractions including the Uffizi (listed in our itinerary) however did not take into consideration that these major museums and galleries are CLOSED on Mondays!!!! This made no sense and despite traveling all the way to Italy/Florence, we were unable to see the Uffizi. Seemed like a major oversight and not something I would expect using an Italian travel agency for a $20,000 trip. Sardinia was similar. A free day on Pelosa beach, however there was no mention that we needed to buy tickets to go to the beach, so again on our planned beach day we were unable to go bc there were no tickets!!!! It seems like this would have been important info to put in the itinerary, let us know about.

I have nothing but positive things to say about Jessica. She went above and beyond and was readily available and an excellent communicator. However, as wonderful as she was, I would’ve preferred to just enjoy our trip and not have to be in constant communication with her about details that were not well spelled out/thought out in the itinerary. Jessica was not assigned to us until after the trip was built, so I’m guessing most of this was all out of her control.

We enjoyed the chosen hotels/accommodations except for Florence (location of this one was too close to large amount of vagrants/beggars, and the kids were scared walking back to the hotel, the staff were also not friendly, and the room was stuffy and hot and did not have enough beds so 2 of our children had to share a twin bed). We enjoyed the planned activities (mask painting, scavenger hunt in Dodge’s palace were both excellent, gelato making excellent, bike tour in Florence excellent).

At the end of the day our trip was still amazing, and these were minor inconveniences, however the whole point of using a travel agency is to not have to worry about the minor details/logistics. And again, after a perfectly executed trip in Costa Rica (a much less developed country than Italy too!), the planning on this trip was extremely disappointing, between this and the price gauging, this will be our last Kim Kim trip. I hope a large portion of the $20,000 we paid goes to Jessica, because she is worth her weight in gold!

Hotel Reviews
Monti Palace Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cuore di Sorrento Suites
Sorrento
Authenticity & Character
Location
hard to find, otherwise great location
Staff
Cleanliness & Comfort
Alghero Resort Country Hotel
Alghero

loved it

Authenticity & Character
Location
not walking distance to anything, worked well for us bc we had a car
Staff
staff make this place. they go above and beyond. cannot say enough great things about the staff here
Cleanliness & Comfort
Hotel Albani Firenze
Florence

not good for families

Authenticity & Character
Location
near area where vagrants hang out, kids were scared walking back to hotel, would NOT stay here again
Staff
Cleanliness & Comfort
Hotel Giorgione
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Italy

Really liked our driver Rosario, however would probably not do this tour again. Was SOOOO crowded and most of our day was spent sitting in the van in traffic (likely the same of any of these tours).

Quality of Experience
Guides, Drivers and Staff
Transport
Private Snorkeling excursion in Bosa coast
Private Snorkeling excursion in Bosa coast
Italy

rained out/cold, didn't go

Downhill  bike tour in the hills around Florence (San Gimignano) #2
Downhill bike tour in the hills around Florence (San Gimignano) #2
Italy

Piero was excellent, we really enjoyed our time with him. I had done bike tours in Tuscany in the past and only critique of this trip/route was there were some roads with cars and some street crossings which weren't ideal with the kids. Piero was extremely conscious of this and safety centered, the prior tours I'd done were all in the countryside. the lunch was the best meal we had in florence/tuscany. SO GOOD!

Quality of Experience
Guides, Drivers and Staff
Guide 10/10
Transport
van was very comfortable and roomy.
Private Gelato Making Florence Class
Private Gelato Making Florence Class
Florence

not what we were expecting but still a good experience, we were in small room in back of gelato shop, very authentic experience and Tulio was great with the children. wasn't quite as hands on as we were expecting though.

Quality of Experience
Guides, Drivers and Staff
Venetian Mask Painting & Family Scavenger Hunt in the Doge’s Palace
Venetian Mask Painting & Family Scavenger Hunt in the Doge’s Palace
Venice

Rosana did excellent job engaging the kids and also teaching them about the history of Doge's palace. LOVED the mask painting.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 11, 2022
Hi Nicole, First, we would like to apologize that your trip to Italy did not meet the level of satisfaction that we aim to provide in our trips. As a repeat booker with us, we highly value your feedback and honesty. Our team has looked into your trip further and is not taking the experience lightly. We are currently working with our team here to improve on the points you mentioned in your review. Regarding pricing, we always aim to provide the best price for our travelers. Your dates... Read more

Hi Nicole,

First, we would like to apologize that your trip to Italy did not meet the level of satisfaction that we aim to provide in our trips. As a repeat booker with us, we highly value your feedback and honesty. Our team has looked into your trip further and is not taking the experience lightly. We are currently working with our team here to improve on the points you mentioned in your review.

Regarding pricing, we always aim to provide the best price for our travelers. Your dates happened to be in the peak season of travel in Italy when costs can tend to be quite high. As you mentioned the majority of the trip was planned by one of our former colleagues, but we would have been happy to find a solution for you if your concern had been raised with us prior to booking the trip.

We had not heard the feedback regarding the hotel in Florence, we understand that may have been an unwanted shock and frustrating to you. Thank you for your honesty so we can investigate the issue further. For the transfers we did double-check that the information that was sent was correct.

I'm happy to hear that I was able to help in your times of need and that the rest of the trip including the activities was to your liking. We're sorry that this trip did not meet the expectations you had but glad that you enjoyed your trip and time in Italy nonetheless.

Go local with Jessica!
Italy | Aug 7 - Aug 20, 2022

E
Eileen S.
Manhattan, NY | Reviewed on Aug 31, 2022
We had a wonderful trip traveling through Venice, South Tyrol, and the northern lakes region of Italy. Jessica helped us book a sensible itinerary, with stays at boutique hotels (often recently renovated) that we would not have easily found ourselves. She set us up with several terrific local tour guides, including a family-owned restaurant where we made pasta in a private class and enjoyed a fabulous meal overlooking the countryside. Post-pandemic, the tour guide industry has shrunk as... Read more

We had a wonderful trip traveling through Venice, South Tyrol, and the northern lakes region of Italy. Jessica helped us book a sensible itinerary, with stays at boutique hotels (often recently renovated) that we would not have easily found ourselves. She set us up with several terrific local tour guides, including a family-owned restaurant where we made pasta in a private class and enjoyed a fabulous meal overlooking the countryside. Post-pandemic, the tour guide industry has shrunk as people have changed careers, so it is definitely worth going through a knowledgeable and connected travel agent.
Jessica was also extremely responsive and sensitive to our budget objectives. We also through her a last-minute curveball in adding a friend's child to our reservation the week before we left, and she was able to maneuver quickly to arrange this for us, saving us time and stress. I highly recommend her and the kimkim platform for a well-planned vacation.

Hotel Reviews
Hotel San Giuseppe
Cernobbio

Rooms are clean and comfortable enough, with air conditioning. We only give it 4 stars because it wasn't as nice as the other hotels where we stayed. However, we loved the very personalized service by Maurizio and his family who own the hotel. Great restaurant - we had dinner there one night. A little gem.

Authenticity & Character
Location
Staff
Loved Maurizio!
Cleanliness & Comfort
Borgo Stazione Bike Inn
Valeggio sul Mincio

We loved this place, also recently renovated. Nice continental breakfast. Staff were so friendly. The only issue with the kids' room with the hammock was that the shower is open to the room - just glass - so there isn't privacy on that front. Our treehouse suite also had a lovely soaking tub next to the shower. You can rent your Lake Garda bikes directly at this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Goldenstern Townhouse
Bolzano

gorgeous, artful decor, newly renovated. We had a spacious suite. We loved this place. They had a great interior designer. Wonderful continental breakfast included.

Authenticity & Character
Location
central
Staff
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

great location, newly renovated

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking Class - How to prepare the famous Valeggio Tortellini (Wednesday and Thursday morning)
Cooking Class - How to prepare the famous Valeggio Tortellini (Wednesday and Thursday morning)
Italy

don't leave Italy without doing a cooking class! We were all inspired to go home and make our own pasta! Kids especially loved it.

Quality of Experience
Guides, Drivers and Staff
Transport
The historic centre of Bolzano
The historic centre of Bolzano
Italy

Highly recommend - Bolzano is such an interesting town.

Quality of Experience
Guides, Drivers and Staff
Transport
Best of Venice tour: Murano Island & St. Mark's Basilica
Best of Venice tour: Murano Island & St. Mark's Basilica
Venice

Our tour guide lives in Venice and was so knowledgeable and personable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Aug 31, 2022

Dear Eileen, thank you very much! It was a great pleasure to design for you and your family an authentic family trip throughout the Northern part of Italy. We love food and we know that, during an Italian trip, you must enjoy a high-quality cuisine experience, in order to better understand our background and history.
Thank you again and Arrivederci!