Storywalking

Dear Cheryl, Thank you for your feedback! We're so glad you enjoyed the food tour in Bologna. We’re sorry to hear Milan didn’t meet your expectations and appreciate you sharing your thoughts, it helps us improve.
Arrivederci from the whole Storywalking tema!

Dear Anna, Thank you so much for your kind words! We're delighted to hear everything went smoothly and that the detailed reminders helped make your trip feel effortless. It’s always our goal to create clear, stress-free experiences so you can focus on enjoying the journey. We’d be absolutely thrilled to help you plan another adventure in the future!
Arrivederci from the whole Storywalking team!

Dear Alyson

Thank you so much for your kind words and for choosing Kimkim and Storywalking for your second adventure — we’re truly honored!
It was a pleasure to accompany you throughout your Italian journey, and we’re so glad to hear it was a seamless and memorable experience overall.
We truly appreciate your feedback regarding local timing and the afternoon riposo, especially when visiting smaller villages like the one in Sicily. Given the driving distances, a morning departure was the most suitable option in this case. That said, your comment is extremely valuable, and we’ll make sure to highlight this aspect more clearly in future itineraries to help travelers plan accordingly.
We hope to welcome you back to Italy for a third time soon — there’s still so much more to discover!

Warm regards,
Jessica and the Storywalking Team

Hi Jon,

Thank you so much for taking the time to share such thoughtful and detailed feedback. I'm truly glad to hear that you had a positive experience with our guides and drivers — it means a lot to know they lived up to your expectations.

Regarding the Capri boat tour, I’m sorry to hear the experience didn’t fully meet your expectations. The tour was designed to be a private experience, with a dedicated skipper and a traditional gozzo boat, a hallmark of the Sorrento coast. We had included photos and details of the boat in advance, but I understand that once on board, it may have felt smaller than anticipated. Your feedback about the Blue Grotto is especially helpful. Due to its popularity, the visit can feel rushed and the wait times unpredictable, which is why we always offer it as an optional experience. We appreciate your honest comments and will ensure that we clarify expectations even further for future travelers.

For Pompeii, I completely understand the frustration. We always recommend that travelers carry some cash for situations just like this, especially in historic sites where card payments can be unreliable. Had we known about the issue at the time, our 24/7 customer support team would have been happy to assist with a quick bank transfer to the guide to avoid ATM fees. I'm very glad, however, that you enjoyed the site and found the guide experience worthwhile.

As for your Amalfi Coast tour, thank you for noting the suggestion regarding beverages. Typically, our private drivers do provide complimentary cold water, and I’m sorry if that wasn’t available for you on all occasions — we’ll make sure to follow up with our team to ensure consistency. The boat tour you had included soft drinks and prosecco as noted, but alcoholic beverages and additional services are generally reserved for more premium cruise options. Still, your comfort and expectations are incredibly important to us, and we’ll be sure to communicate this more clearly going forward.

Regarding your stay in Sorrento, we’re grateful for your comments — from room preferences to breakfast offerings. Every small insight helps us better guide future guests and recommend the properties best suited to their needs.

It’s worth noting that the hotel you stayed at is a high-end property, renowned for its privileged location directly overlooking the sea. That said, the unique geography of the Amalfi Coast plays a significant role in shaping the accommodations available. These are small villages perched dramatically on cliffs above the water, which means space is often at a premium. Rooms can sometimes feel smaller or more compact compared to hotels in other parts of Italy — but in return, guests find themselves immersed in one of the most scenic and extraordinary settings in the country. It's truly a case where the location becomes part of the experience itself.

In all, I’m glad to know that, despite a few bumps along the way, your trip offered memorable experiences and that our team of guides and drivers helped bring Italy to life for you. Your feedback is invaluable, and we will certainly use it to improve every aspect of the journeys we design.

Wishing you many more wonderful travels ahead, and we’d be honoured to welcome you again for a future adventure!

Warm regards,
Jessica