Kimkim Trip Reviews for Italy

The highlights of the trip were the cooking class and the wine tasting. The hosts were very knowledgeable and went above and beyond to make our experience enjoyable.
The olive oil tasting was a bit difficult to follow. The host didn’t speak English but there was a translator. The issue was that the host would speak for long periods before the translator would translate. I would suggest having the host speak only a minute or two and then have it translated .
The day in Sorrento and the Amalfi coast met with some difficulties with land slides. We had about 1 hour at each location which gave us little opportunity to explore. I’m not sure if there would have been more guidance on what to see had more time. The driver was great with dealing with the issues though getting us around road closures.
The Naples food experience was disappointing. There was no pizza! The food choices were fair with the exception of the dessert. The wait was long at some places. Although I appreciated the host I wish there were more details about Naples and the food keeping us engaged while we waited.
All of the hotels were in great locations making it easy for us to explore.

Hotel Reviews

Palazzo Alabardieri

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Trulli Holiday Albergo Diffuso

Alberobello

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dimore di Brando

Polignano a Mare

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

From Market Stalls to Street Food: Discovering Naples

Naples

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hands On: Cook Like a Neapolitan

Naples

Quality of Experience

Guides, Drivers and Staff

Transport

Organic Winery Experience in the Apulian Countryside

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

This was the most stress-free vacation, thanks to Valeria and Lucrezia. A lot of credit to Cristian, our local concierge in Italy. Transfers to and from the airports and train stations made the trip smooth. My wife and I didn't have to navigate any unfamiliar procedures because the support we recieved from the drivers and the concierge team walked us through everything.

Our days did not feel rushed, because the tours were spaced out, allowing us free time to roam when we had the energy, or rest up when we were tired.

Our trip was beyond outstanding! Everything was planned to perfection. The excursions were well-curated, and the coordination of the car service to all locations made life so easy. When we had an unexpected delay in our travels, the local agent, Diliana was very quick to help us change our train reservation, without any delay. The app was simple to navigate and the team was very responsive and receptive. We loved all of the hotels we stayed at, and we know that without a doubt, we will be using kimkim for future travels! Would recommend without hesitation!

Hotel Reviews

Eitch Borromini Palazzo Pamphilj

Rome

We were only there briefly (26 hours) but the time we were there, we appreciated that this is a very nice hotel, with all of the amenities, and outstanding service. Would highly recommend!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Excelsior Vittoria

Sorrento

The most amazing hotel we have ever stayed in! Service was exceptional, the views were unparalleled, the breakfast was outstanding, and this place cannot be beat. The live music at sunset and breakfast added to the joy at every turn. The pool was also a fun and beautiful place to spend the day!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Oltrarno Splendid

Florence

Amazing and unique hotel. Amazing staff. Yummy breakfast. Loved the living room area. Amazing location. Would go back!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Welcome to Italy

Italy

Quality of Experience

Evening Trastevere & Jewish Ghetto Culinary Walk

Rome

Quality of Experience

Guides, Drivers and Staff

Free Evening in Florence

Florence

Quality of Experience

Day Trip to Positano & Amalfi by Boat

Sorrento

A fun afternoon seeing the Amalfi coast from the water! The best way to avoid the crowds but still get the scenery!

Quality of Experience

Guides, Drivers and Staff

Transport

Depart Italy

Italy

Quality of Experience

Seafood Cooking Experience

Sorrento

A fun afternoon cooking and eating local seafood!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Capri Island by Boat

Sorrento

A perfect way to experience Capri - from the water, with swimming, but then also heading up to Anacapri and Capri for drinks with a view!

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Three Tuscan Wineries with Lunch

Florence

Such a fun way to see Tuscany! The variety at the vineyards made for a truly memorable afternoon!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private City Walk with Michelangelo's David

Florence

The perfect walking tour, complete with just the right amount of information and history, and time to experience Florence.

Quality of Experience

Guides, Drivers and Staff

The hotels were fantastic, the itinerary was well thought out and organized, and Anita and the whole KimKim team were very responsive. Could not have planned it this well by myself. The other plus is that KimKim and Anita struck the right balance between organized excursions and free time so that we did not feel like we always had to be somewhere at a certain time. Highly recommended.

Hotel Reviews

Hotel Relais Montemarino

Borgomale (CN)

Well kept, wonderful views, pool and nice clean rooms. Room was not as thoughtfully laid out as the Hotel Svizzero and our window looked out right on the well trodden path where lots of guests were walking, so privacy was an issue. Breakfast buffet options not as varied as those of Hotel Svizzero. Also, pool was nice but mostly inside so not ideal for lounging around it. Finally, meal options not as good as restaurants in town. All in all, a very good hotel but these issues prevent me from giving it 5 stars.

Authenticity & Character

Location

On a hill so great views yet close enough to town.

Staff

Cleanliness & Comfort

See above comments.

Hotel Chalet Svizzero

Courmayeur

Small but very well appointed rooms making full use of the space, with ample closet space, a couch, small fridge and balcony

Authenticity & Character

Location

5 minute walk to town center

Staff

Cleanliness & Comfort

Turin Palace Hotel

Turin

First class rooms and service

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Upgraded to a room with a balcony

Activity Reviews

Italy -Important Trip Information: Please Review Before Departure

Italy

Good tips. Would recommend more information about the autostrada and payment techniques.

Quality of Experience

Ape Calessino Experience with Tastings

Italy

The views from the Ape tour were amazing as we toured the Barolo countryside. Driver also was informative. The description referenced a stop for "local delicacies" but that was a little misleading: while we did stop at the entrance to a vineyard, I expected we would go inside and sample the wine and some snacks. Instead, we were sat down at a picnic table and given hazelnuts, some hard crackers, and some wine. The snack stop could be improved and should, in my opinion, include sampling at an actual vineyard. By the way, not sure whether this is the place for this comment, but we discovered that the recommended walking tour of the vineyards for the following day was an almost exact duplicate of what we saw on the Ape, so we of course varied from the recommendation. Would suggest including the Castle of Count Covour and the nocciola sculptor (Pine?). Thanks.

Quality of Experience

Guides, Drivers and Staff

Guide enthusiastic but not a great mastery of English.

Transport

Ape was not in the greatest shape -- had some gearing issues.

Exploring Rural Farms in Alta Langa

Italy

Nocciola producer was a fantastic experience. Lovely family and great products. Highly recommended. Would have liked at least a quick tour of the trees / orchard but otherwise great. The cheese producer was very quaint, polite and excellent selection of cheeses. Nice family and informative lecture. Would have appreciated a closer view of the sheep (which were very far) or the goats (which were in a field that was not visible) but this is a nit. Ran into the producers in the Alba Farmers Market on Saturday also.

Quality of Experience

Guides, Drivers and Staff

If I could give KimKim 10 stars (instead of 5) I would. Seamless trip planning from start to finish. Every private transfer, tour, and experience were amazing and all of the people we interacted with both at KimKim and on the ground during our trip were fantastic. The choice of hotels was impeccable, meeting our desire for small boutique options and 5 star luxury throughout our trip. We had a travel delay due to weather and the team helped us rebook train tickets twice in the same day… all I had to do was send them a text. Cannot recommend KimKim highly enough.

Hotel Reviews

Eitch Borromini Palazzo Pamphilj

Rome

Spacious room, excellent location. Great spot and very walkable to most of the big sites.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Excelsior Vittoria

Sorrento

True luxury. If you have been to a 5 star hotel in the US, this is easily a 6!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Oltrarno Splendid

Florence

Authenticity & Character

Location

Loved the more quiet but still lively and lovely Oltrarno neighborhood

Staff

Cleanliness & Comfort

Activity Reviews

Welcome to Italy

Italy

Quality of Experience

Evening Trastevere & Jewish Ghetto Culinary Walk

Rome

Essentially a 5 course progressive meal. Beer, wine, and gelato included. What could be better?

Quality of Experience

Guides, Drivers and Staff

Transport

Free Evening in Florence

Florence

Quality of Experience

Day Trip to Positano & Amalfi by Boat

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Depart Italy

Italy

Quality of Experience

Seafood Cooking Experience

Sorrento

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Capri Island by Boat

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Three Tuscan Wineries with Lunch

Florence

3 vineyards, each offering something different from the others. Great day trip with a small group who quickly became good friends.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private City Walk with Michelangelo's David

Florence

Knowledgeable guide, great pace. Wonderful introduction to Florence on our first day there.

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim arranged an 8 day trip to Florence and Rome in September for me and my husband. We knew we were interested in science/engineering and food, and asked for a "mid-range, upscale" plan. KimKim quickly connected us with a local "travel designer" in Italy at a company called My Custom Journey. We were assigned to Valeria (and assisted by Lucrezia) who worked with us over the next few days to arrange a plan that gave us exactly what we wanted. The plan included an activity or two each day, with a free day in each city for us to manage on our own. The plan came in about 30% over the range I had selected, but it included everything we wanted, with excellent hotels (four star, centrally located, comfortable size and amenities) + private transfers and drivers for all the on ground travel in Italy. That means we were met at the airport by a guide, driven to our hotel, driven from our hotel to the train station and personally guided to the train, with the same level of service when it was time to head home. This made our trip completely stress free and luxurious feeling - well worth the extra cost. I'm sure they would have adjusted to fit into our range if we balked at the upgrades.

For one of our free days, we found an underground labyrinth tour that was a bit out of town, and Valeria was able to secure a car to take us to and from. She also contacted the labyrinth company directly when it didn't look like there would be an English tour on the day we were free. They were able to get us a private tour last minute! They were also very responsive about any questions we had about shopping areas, art galleries, appropriate attire, and scheduling.

On the ground in Italy we were supported by Daniela who we were able to contact easily on WhatsApp. She was quick to respond and great at addressing any issues that came up (e.g., there was a flood in Florence that affected a tour we had planned and she was able to adjust our day). The best tour Valeria and team arranged for us in Rome was an all day tour down Appian Way to see catacombs, mausoleums, and the ancient aqueduct. Our tour guide for that day was Maria Teresa and she was so knowledgeable! In Florence, we had the same guide for all our activities - Valentina - who was an art historian but was also able to speak knowledgably about the science museums we visited. She also arranged for us to skip the line at All'Antico Vinaio ;-)

The only thing we didn't love about KimKim is the fact that they use their own app to deliver the travel plans. It does a great job of collecting all the activities plus the tickets, addresses, and details we needed. So, on its own it's fine. The challenge is that we use TripIt for all our travel tracking and planning and there's no way to import the KimKim content in TripIt. Since TripIt is where we keep our flight info and restaurant reservations, it would be wonderful if we could have incorporated the KimKim stuff into the app we already use for all our other travel stuff.

Our hotels, guided tours and recommendations for restaurants and activities were all well thought out and enjoyable.

Hotel Reviews

Antica Locanda Leonardo

Milan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Relais Osteria Dell'Orcia Tuscany

Castiglione d'Orcia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loggiato dei Serviti

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Irma

Merano

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Winery visit with wine tasting and light lunch

Italy

Quality of Experience

Food

Accademia Gallery entrance ticket (with guide)

Florence

Quality of Experience

Wine Tour and tasting at Kränzelhof

Merano

Quality of Experience

Milan private guided walk including Last Supper (3h)

Milan

Our tickets had been cancelled with no explanation

Cheese farm visit and Pasta cooking class (lunch or dinner included) in Pienza area

Italy

Quality of Experience

Montepulciano and Pienza guided food day

Italy

Quality of Experience

Oltrarno Artisan workshops guided walk (private guide)

Florence

Quality of Experience

Guides, Drivers and Staff

Florence private guided walk including Accademia Gallery

Italy

Quality of Experience

Guides, Drivers and Staff

Melanie added wonderful
Farm lunches, olive oil tasting and farm visits with our grand kids. All of her special
Meals and things for the kids were wonderful. She was easy to work with. Easy to contact and got back to us immediately with any questions we had.

The Kimkim website we used to book our trip to Italy was the first time we have used a travel service to plan such a trip. Every detail was arranged and planned out. Anita, our original coordinator who planned this trip to Italy covered not only the typical logistics, hotel, transportation, etc.. but was able to accommodate the most off the beaten path request to visit Giardini Di Pomona including arrangements to meet the owner Paolo Belloni, and arrange for a translator for our time at the gardens. We are delighted with how the trip was planned, leaving nothing to chance, and look forward to working with the Kimkim team in the future for other excursions we are planning to take. Thanks to everyone involved for all the planning and effort to make our trip such a success. Mark and Claudia

My husband and I celebrated our 40th wedding anniversary with a trip to Italy. The trip was arranged through Kimkim with Paraskevas as our travel specialist. It was a wonderful experience with stays in Bologna, Siena and Greve in Chianti. We flew into and out of Rome. Our accommodations along the way were very nice and located will so we could travel on foot to see many local sites. Casa Bertagni in Bologna was a wonderful B&B - very classy place to stay with attention paid to details. The breakfast was wonderful as well. The Residenza d'Epoca Palazzo Borghesi provided a wonderful view of Siena as well as breakfast on our balcony served by very kind staff. Our last 2 days were at Peitra del Cabreo. This was an amazing place to stay at the end of our visit. The location was beautiful, peaceful and had wonderful staff. We had a cooking class with Lucca and then were able to have our class food served to us for dinner. It was an amazing way to end our stay in Italy.
Since my husband and I did not wish to drive, Paraskevas made arrangements for several train rides and limo services. Our itinerary was carefully detailed with locations, times, driver names and train tickets attached when needed. The limo drivers who assisted us were always professional and very helpful. They made every transfer go smoothly.
Our days were busy with local guide tours, food tours and day trips to wineries, beautiful Tuscany towns, and a Parma tour that included Parmigiano, prosciutto and balsamico. Every day had a fun adventure.
We also appreciated having the Traveler Care Team available. It was reassuring to know there was a team to assist us if needed.
It was a wonderful way to celebrate our anniversary! We have wonderful memories and pictures of our trip. Our thanks to Paraskevas and the team to helped to make our trip happen.

Hotel Reviews

Hilton Rome Airport Hotel

Fiumicino

great location due to connection to the Rome airport.

Authenticity & Character

rooms were set up well.

Location

Staff

Cleanliness & Comfort

Restaurant was very busy. long time to get a table. Breakfast very nice.

Pietra del Cabreo

Greve

Beautiful place to stay and experience. Wonderful way to end a trip.

Authenticity & Character

beautiful views from room windows and restaurant when eating meals. nice walking paths around the hotel.

Location

Staff

staff were so very helpful and nice.

Cleanliness & Comfort

Rooms were awesome, wonderful bathroom products, robes, towels, etc.

Residenza d'Epoca Palazzo Borghesi

Siena

I rated a 4 due to no small refrigerator in the room to use. Also bathroom products (soap, lotion etc) were limited and the hair dryer was difficult to use due it being a very cheap model.

Authenticity & Character

Location

the location was great. just a short walk to the Piazza del Campo

Staff

Staff were so very nice and helpful

Cleanliness & Comfort

see my earlier comments

Casa Bertagni

The hotel was so very nice. Great attention to detail, products for guests to use and location was great. Breakfast was wonderful. .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Le Clarisse al Pantheon

Rome

Staff were so very helpful. A wonderful breakfast was included. Loved the location near the Pantheon, Trevi fountain and Navona Piazza.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Siena Walking Tour

Italy

I always enjoying taking a tour when visiting a new city. Our guide, Giulia, made our tour interesting and fun. She shared information about the Palio di Siena as we walked around Siena. We had the opportunity to learn more about Siena but also about this historic race. This made our tour quite a bit of fun and it felt like we had insider information about the race.

Quality of Experience

Guides, Drivers and Staff

Evening Food & Wine Tour

Bologna

A wonderful tasty and fun evening. Valentina was a great guide. She shared many locations in Bologna with interesting information and good food and wine. This is a tour to definitely go on.

Quality of Experience

Food

Guides, Drivers and Staff

Cooking Class in Chianti

Italy

My husband and I really enjoyed this class. Luca was the chef who led the class. He did a great job explaining the meal preparation and how to's of making pasta. The meal we prepared was later served to us in the restaurant and was delicious.

Brunello di Montalcino Wine Tour

Siena

A very fun day. Our driver was knowledgeable about the wine region, wine and the wineries we visited. The lunch served at our second was awesome. We enjoyed all of the wineries.

Tuscany Day Trip from Siena

Siena

We enjoyed driving through the Tuscany countryside. Beautiful views and towns. I would have liked to have spent a little more time in the towns to walk around. The farm lunch was wonderful. So nice to meet the farmer and his wife. An excellent meal was served to us. Directly following the meal, we went to a town and had a wine tasting. It would have been nice to have the wine tasting a bit later as it was too soon after just finishing a meal with wine.

Parma Tour With Parmigiano, Prosciutto & Balsamico

Italy

Very interesting tour. My husband and I enjoyed it. Our guide Thomas was knowledgeable and wanted to be sure we enjoyed the tour. Our farm lunch was awesome.

Bologna Unveiled: Private Walking Tour of Culture, Cinema & Culinary Traditions

Bologna

Our guide from Bespoke Emila was very knowledgeable and made the time go by quickly. I am so sorry but I do not recall name. He was very interesting and made sharing his information fun. We had a very nice lunch together at the end of our tour.

We could not have asked for a more romantic, enjoyable, and stress-free travel experience. Hotel Du Tasso was the highlight of our trip, and the most impressive hotel I have ever stayed at from luxury, location, and staff professionalism. Each of our excursions went off without a hitch and travel between locations could not have been easier. This is my second experience with KimKim and I'll certainly be back for a third.

Hotel Reviews

Rinuccini Relais Hotel

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel du Tasso

Sorrento

Simply stunning views in an incredible location with the most hospitable, friendly, and accommodating staff I have ever encountered.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Winery Visit & Tasting

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Sorrento Exploration

Sorrento

Quality of Experience

Depart Italy

Italy

Quality of Experience

Evening Cultural Discovery Walk

Sorrento

Excellent however a bit long at nearly 2.5 hours, perhaps would shorten to 1.5 hours.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Italy

Italy

Quality of Experience

Day Trip to Positano & Amalfi by Boat

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

The driver never met us in the airport when we arrived in Rome. That was disappointing, but we connected and got to our hotel. Giorgia booked us great hotels with local flavor and great locations. The small group tours were worth it to have an intimate tour. We took the Food Lover's Rome tour and Lily was an amazing tour guide. Colosseum and Vatican tour guides were great too. The Florence Tuscan Wine tour was excellent and the 3 wineries were the stars of the show. We ended our trip with a Sunset boat tour of Cinque Terre. It was fantastic.

Activity Reviews

Cinque Terre Sunset Cruise with Aperitif

Cinque Terre

Wow! Beautiful scenery and the meal the crew cooked was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Chianti & Super Tuscan Wine Experience

Florence

The wineries made the experience. Food was fantastic. Aldo was a great tour guide.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence on Foot: Michelangelo’s David & Duomo

Italy

Our guide gave a very good history of everything he showed us and made it much more impressive and I could appreciate it better.

Quality of Experience

Guides, Drivers and Staff

Get Inside the Colosseum with Arena Access

Italy

Quality of Experience

Guides, Drivers and Staff

A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere

Rome

Quality of Experience

Food

It was a great mix of food

Guides, Drivers and Staff

Lily was amazing

Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along with The Vatican, St. Peter's Basilica, Palace Gondolfo, and Basilica San Clemente along with a food tour. We then traveled by train to Naples where we stopped at a winery for lunch and wine tastng on our way to Pompeii. Our next stop was Sorrento where we stayed for two nights and spent one day on the Isle of Capri. Our driver then took us to Amalfi, stopping in Positano, and Ravello on the way - stunning views! After two nights in Amalfi we continued on to the southeast arriving in Matera, the city of caves. We can now say we slept in a cave as our hotel was built into the canyon wall! After Matera we traveled on to Alberolbello with its Trulli houses, Locorontondo with its white washed buildings and Ostuni, the white town on a hill. Each of these stops were unique in their own way and very interesting. Lunch and wine tasting at a local Masseria made us wish we had more time to spend there. We ended out trip in the east with a guided walk of Bari, where we observed Nona's make orecchiette pasta from scratch. A relaxing train ride took us back to Rome for our next day departure home. A truly memorable trip that could not have gone better.

Hotel Reviews

JR Hotels Oriente

Bari

This hotel was close to the Old Town with a variety of restaurants near by.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Masseria Grieco

Ostuni

The Masseria Grieco was a beautiful spot that unfortunately we only had one night at. The staff were very nice and the restaurant for dinner was outside with a unique menu each night.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Corte San Pietro

Matera

Staying in a hotel built into a cave was a highlight of our trip! The staff here were very helpful and the included breakfast, very tasty, was presented to our table in small plates of a variety of foods. Such fun! A great location with many restaurants within easy walking distance. A unique experience!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Bussola

Amalfi

Hotel La Bussola was in a good location, a little bit away from the main shopping area but close enough to easily walk to. The hotel restaurant had a beautiful view and was good quality.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Continental

Sorrento

Hotel Continental was very nice and in a good location. Breakfast had a wide variety of food available.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Venere

Roma

A small boutique hotel, the Palazzo Venere was perfect. It is well located, within easy walking distance to sights and restaurants. All of the people we met were very friendly and helpful. The breakfast, particularly for such a small hotel, had a wide variety of foods and held something for everyone. I would highly recommend this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Pompeii ruin visit with a private guide

Italy

Visiting this site is a very emotional experience. Hearing about the daily lives of the people of Pompeii and imagining their horror as the Volcano erupted is difficult. A visit not easily forgotten.

Quality of Experience

Guides, Drivers and Staff

Transport

Ostuni guided walk

Italy

Another hidden gem in the Puglia area. Ostuni is called "la cotta Bianca" which means white town. A lovely town.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine tasting in Pompeii area including light lunch

Italy

Visiting this winery with Mt. Vesuvius in the background was amazing. The wine tasting with lunch was a highlight of the trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lunch in a Typical Masseria with local products tasting

Italy

The Masseria wine tasting and lunch was a wonderful experience. The wine was very good and the lunch delicious. We wish we had more time in this location.

Quality of Experience

Guides, Drivers and Staff

Transport

Bari guided walk

Italy

We enjoyed the tour of old Bari with its maze of alleyways and the Saint Nicola Cathedral. A highlight was the Nonnas making orecchiette pasta from scratch on the street!

Quality of Experience

Guides, Drivers and Staff

Rome Private Guided Walk

Rome

Walking through historic Rome with a knowledgable guide is an unbelievable experience. We learned so much from our experienced tour leader, I wish I could remember ever word she said.

Quality of Experience

Guides, Drivers and Staff

Alberobello guided visit

Italy

The trulli houses of Alberobello are truly exceptional with their conical roof shaped buildings.

Quality of Experience

Guides, Drivers and Staff

Transport

Castel Gandolfo Palace guided visit

Italy

We thoroughly enjoyed our visit to the summer residence of the Pope. The Secret Garden was lovely and the tour of the palace was very interesting. Gandolfo is a nice town.

Quality of Experience

Guides, Drivers and Staff

Transport

Ferry from Capri to Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Locorotondo private guided walk

Italy

A delightful town with whitewashed buildings atop rolling hills.

Quality of Experience

Guides, Drivers and Staff

Transport

Basilica of San Clemente guided exploration

Rome

Visiting this church with it's three levels of history is amazing. You'll find a 12 century basilica, a 4th century church below it and, deep below ruins of ancient Roman buildings.

Quality of Experience

Guides, Drivers and Staff

Transport

Grotte di Castellana - Castellana Caves

Italy

The tour covers about 3km with some uneven walking. Be prepared for the many, many stairs on the way out!

Quality of Experience

Guides, Drivers and Staff

Transport

Matera Guided Walk

Italy

The Sassi of Matera - a UNESCO World Heritage site is an amazing place, with buildings build into the rock of the canyon walls. Truly an experience you shouldn't miss.

Quality of Experience

Guides, Drivers and Staff

Transport

Capri 3 hours private boat excursion

Italy

A lovely way to see the whole island. Frank, our driver, did a great job of manuvering around all the other water traffic!

Quality of Experience

Guides, Drivers and Staff

Transport

Rome food walk - small group

Rome

We sampled a variety of local foods. Luca, our guide, was from the area and introduced us to some new tastes - I'd never had potato pizza before!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum and Sistine Chapel entrance ticket (with guide)

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Ferry from Sorrento to Capri

Italy

A smooth ride over to Capri.

Quality of Experience

Guides, Drivers and Staff

Transport

St Peter Basilica, Vatican Museums, Sistine Chapel - private guide

Rome

What can you say about visiting the Vatican, St. Peter's and the Sistine Chapel other than it is a must see when in Rome.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an excellent experience working with Erica, her team and KimKim. The hotels (accommodations as well as service) selected were exceptional, the transfers were smooth, and tour bookings were exactly what we were looking for. The tour operators were friendly, knowlegeable and made great dining recommendations. I would absolutely book with Erica and KimKim again!

Our guides were amazing and tours just the right group size. Lorenza was our tour guide at The Vatican, Lorenzo, Marco provides some amazing insights at The Colosseum in Rome, Lorenzo was our food tour guide in Florence, and Luca guided us through tue streets of Pompeii. We also enjoyed a boat tour of the Amalfi coast, led by Captain Antonio. I mention all their names because they were memorable and enthusiastic about their subjects.

Our hotels were perfect. Well-located to enjoy the sights and sounds of each city and within walking distance of major attractions and historic landmarks.

All transfers were easy and the drivers and livery were first class. Response to our questions via WhatsApp were promptly and professionally answered.The most impressive thing is that we opted for a budget-conscious getaway!

We would definitely recommend KimKim to others seeking a worry-free vacation!

Hotel Reviews

Hilton Rome Airport Hotel

Fiumicino

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Tritone

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alfieri9 Boutique Hotel

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Modigliani

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Florence Food Tour & Dinner

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Pompeii Tour

Pompeii

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Local transfer in Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi Coast Boat Tour From Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim paired our family of four—Mom, Dad, an 11-year-old son, and a 9-year-old daughter—with Francesco from Meet and Greet, based in Rome. From our very first conversations, Francesco was absolutely wonderful to work with, and the trip he created for us went above and beyond anything our family could have imagined.

Our basic request was simple: we wanted to travel to Milan, hike in the Dolomites, and finish our trip in Venice, with a general theme of “hiking, pizza, and art.” Francesco completely delivered—and somehow managed to make the trip feel both beautifully planned and still like an adventure that belonged to our family.

We began with a few days in Milan, where we had plenty of time to explore on our own while also experiencing some incredible highlights. We saw da Vinci’s Last Supper, toured the rooftop and interior of the Duomo, and took a fun, delicious pizza- and gelato-making class that was a huge hit with all four of us.

From Milan, we took the train to Verona and then continued by private transfer to Ortisei. We loved having time to explore the town at our own pace, but the real highlight was our three-day hut-to-hut hike through the Alpe di Siusi region. It was absolutely breathtaking—and honestly, it may have been life-changing. Sharing that experience as a family is something we will never forget.

After our time in the mountains, another private transfer brought us to Venice. The bustle of the city felt a little jarring after the incredible peace and quiet of the mountains, but it didn't take long before we were ready to embrace Venice and explore one of the most unique cities in the world. The food was amazing, the sights were fabulous, and our time exploring Venice, Murano, and Burano gave us memories that will last a lifetime.

A huge thank you to Francesco and the entire Meet and Greet team. They made the entire experience seamless and worry-free while still giving us plenty of freedom to explore on our own. Every detail was thoughtfully planned, and we always felt supported along the way.

Most importantly, they helped us create the kind of family memories that we will be talking about for years to come. We couldn't have asked for a more wonderful Italian adventure!

Hotel Reviews

Hotel Giorgione Venice

Venice

Hotel Giorgione Venice was absolutely lovely and gorgeous, with a room that had a loft and beautiful Murano glass decor. The kids were amazed by the details and really enjoyed our stay there.

Hotel dei Cavalieri Milano Duomo

Milano

Hotel dei Cavalieri Milano Duomo in Milan was very nice and met our expectations for a standard hotel. We had no complaints and found it comfortable for our stay in the city.

Hotel Garni Snaltnerhof

Ortisei

Hotel Garni Snaltnerhof in Ortisei was super cool and felt like having our own apartment with a large room and separate beds for the kids. The location was amazing, close to a supermarket, gondola, and bus stop.

Activity Reviews

Da Vinci's 'Last Supper' Tour

Milan

The Da Vinci's 'Last Supper' Tour in Milan was absolutely amazing. Our tour guide was fantastic, very caring especially when my daughter got sick while waiting for the tour. They took great care of her with sugar water and air conditioning. The guide shared just the right amount of information, making it engaging for both adults and kids.

Venetian Aperitivo: Foodie paradise (Private tour)

Venice

The Venetian Aperitivo: Foodie paradise (Private tour) was pleasant but not as informative as we expected. The guide was friendly and helped with ordering and paying, but there was little learning or cultural information shared. It was more of a relaxed dining experience than a tour.

The Hidden Venice & Murano Glass Art

Venice

The Hidden Venice & Murano Glass Art tour was valuable and interesting. Our guide was knowledgeable and shared stories, including some ghost tour elements. However, he tried a bit too hard to engage our kids and put pressure on them to answer many questions, which made it a little awkward at times. Overall, it was a good experience.

Family friendly Alpe di Siusi & Schlern hut - to - hut

Italy

The family-friendly Alpe di Siusi & Schlern hut-to-hut hike was a wonderful experience. The hiking app worked well once we were there, and the accommodations in the mountain huts were fantastic. The kids loved the hike so much that they wanted to hike more instead of taking the bus back to town. It could be a bit challenging for younger children with no hiking experience, but it's perfect for our family with kids aged 9 and 11 who are good hikers.

Gelato & Pizza Making Class in Milan

Milan

The Gelato & Pizza Making Class in Milan was so much fun and a highlight of our trip. The chef was fantastic with the kids and the group size was manageable, allowing for individual attention. My son said it was the best pizza he had in Italy because he made it himself. We even tried to recreate the recipes at home with some success.

We had a great trip to Italy and enjoyed the schedule. However, I was first disappointed when I did not hear from KimKim days before my departure and upon my arrival. Even when our driver was not waiting for us at the airport and I reached out. We did finally connect with our driver after about 15 minutes and was taken to our hotel but then he complained that he was not satisfied with the 30 euro tip. I was also disappointed that we were not able to enjoy any time at the beach, which I specifically stated in our planning was important to me. This was because it conflicted with our Lemoncello and hiking schedule. I also had given our ages (I am 67 and my husband is 72) and although we are in good shape, the hiking and stairs in Amalfi were a little much. Added to all the stairs in Positana, we were exhausted after just two days into our trip. The other issue was the accommodations in Tuscany, it was very rustic, more stairs, no coffee pot, no tissues (had to use toilet paper on my face) and the shower went from warm to cold in a short time. KimKim helped us rebook and we moved to Florence. The other part I did not understand is why we flew into Rome and immediately went to Amalfi and back to Positano and then back to Rome, why wouldn't we stay in Rome and then travel to a Positano. The same thing happened when we were in Tuscany, they had planned for us to travel to Florence for tours but then back to Tuscany. Why wouldn't we just stay in Florence for a couple of days. It seems we spent a lot of unnecessary time traveling back and forth which I believe could have been avoided with better planning. As far as the Aristocrat Palazzo with a secret garden, this was a joke and basically a rundown portion of someone's residence. Our guide was over 30 minutes late and once I got a hold of her via phone, said she couldn't lock her door. In the future, I would leave this tour off your itineraries.
I am hesitant to use KimKim and will be looking for other agents as we plan our trip to Greece.

My wife booked this and let them know we are in our 70s.
They booked us to tight too much in almost every day resulting us to miss or not able to enjoy.
Two of the events in Tuscany region were booked to the same winery.
One of the winery places was so un friendly and room was bad and they did nothing to help get any thing for the remaining 2 days.They did help us find one at the next stop at our expense outside of what we’ve paid.
On the last day they booked a 3:00 walking tour in Venice the guide was 45minutes late and it was really bad we stopped early.
This was our first trip of many we will be taking abroad we relied and paid handsomely for the experience We Did Not GET!
Unless they refund some of our bad booking I will be contacting people NOT TO USE THIS COMPANY. KIM KIM
Italy is wonderful Kim Kim booked us in a manner it seemed like a money grab Not thorough experience.
Anyone is welcome to contact me [email protected]
Stay away from Kim Kim.

Hotel Reviews

Palazzo Scanderbeg

Rome

Great

Authenticity & Character

N

Location

Staff

Cleanliness & Comfort

Hotel Villa Gabrisa

Positano

Wonderful

Authenticity & Character

C

Location

Staff

Cleanliness & Comfort

Hotel Splendid Venice - Starhotel

Venice

Great people and rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Castello di Fonterutoli

Fonterutoli

Unfriendly staff! Bad rooms a couch that was unusable . Never found the pool. It’s like no one wanted to be bothered. The wine bar up front wasn’t worth the time terribly service inconsistent hours. No coffee in room.

Authenticity & Character

Staff

Location

Staff

Cleanliness & Comfort

New couch friendly service

Activity Reviews

Visit an aristocratic Palazzo and its secret garden

Venice

An unkept joke

Quality of Experience

Worthless

Guides, Drivers and Staff

Guide was 45 minutes late and shitty

Transport

Beach Club day in Amalfi Coast

Italy

A joke Kim Kim had booked us with so much that day by time we walked there at 5:00 They were closed. Nothing from Kim Kim

Quality of Experience

G

Guides, Drivers and Staff

Most of our drivers were really good the first one was 30 minutes late disoriented. Eve after I gave him a good tip he txt back and wanted more.

Transport

All good but the first one uncomfortable ride and driver

Fabulous trip! Just arrived home after 10 days - custom - made travel plan to Sorrento ( base) to Amalfi Coast 8 days & 2 days Naples. Kimkim and Storywalking = Jessica worked seamlessly together to create a trip of a lifetime for a multigenerational family of 6 adults & one 21 month old. Valentina (Storywalking) & team created perfect arrangements with private drivers and guides ( Mario -Pompeii and Naples City) -- superb that were professional, personable, knowledgeable, and fun. The plan worked well-- nicely paced in-spite of the extensive heat! Accommodations were perfect for our family as well. Look forward to another trip with Storywalking in Italy in the future! PS We also had a key family event --specular arrangement with local photographer for Engagement of our son & girlfriend -- thank you Valentina ! Grazie Mille

Valeria and Lucrezia,

As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us.

What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary.

We laughed, celebrated, learned, explored, ate far too much amazing food, and shared moments together that we will be talking about for years to come. There are memories from this trip that I know will stay with each of us forever.

Every single person you connected us with was exceptional. Our guides were absolutely incredible. Their knowledge, passion, and ability to bring Italy to life for us was simply mind blowing. Beatrice also deserves a very special mention. She was beyond helpful, responsive, and caring whenever we needed her, and knowing she was there for us gave us such peace of mind throughout the trip.

Planning a trip for six people with different interests and expectations is no small task, yet you somehow turned it all into one seamless and beautiful adventure. We are so grateful for the care, thought, and attention that went into every part of this experience.

Our hearts are incredibly full.

We came to Italy hoping for a wonderful vacation. We left with something so much greater: memories, stories, laughter, friendships, and a deeper love for this beautiful country that none of us will ever forget.

Thank you, from all six of us, for giving us the trip of a lifetime. What you created for us was truly remarkable, and we will always remember the people behind the scenes who made it so special.

With enormous gratitude and very full hearts, ❤️
Deneen and the entire group 🇮🇹

Activity Reviews

Visit of the Amalfi Coast villages with a shared wine tasting and lunch at Tenuta di San Francesco

Italy

Such a fun day and a wonderful way to experience the beauty of the Amalfi Coast! We only wish we’d had more time to slow down and really take it all in, but we truly enjoyed every minute. Our driver and guide, Michele, was fantastic: friendly, knowledgeable, and made the entire day so enjoyable. The scenery was breathtaking, and the wine tasting and lunch were a lovely addition. A memorable day and a great way to see so much of this beautiful area!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

This was such a great way to experience Rome, especially when you only have a short amount of time. Our guide, Marco, was so sweet, knowledgeable, and made the experience really enjoyable. He showed us so many of Rome’s highlights and gave us a wonderful introduction to the city. Since our time in Rome was limited, the golf cart tour allowed us to see so much more than we ever could have on our own. A fun, relaxing, and memorable way to see this incredible city!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican at night: Private tour

Rome

This was such a special way to end our holiday in Italy. Our guide, Deborah, had an incredible wealth of knowledge, and the tour was extraordinarily rich in history, art, and detail. There was honestly so much to take in that at times we felt we could barely absorb everything she was sharing, especially at the end of such a full journey, but we were in complete awe. Our only disappointment was that we hadn’t realized we should arrive earlier if we wanted time to visit the Sistine Chapel, so unfortunately we missed that experience. We wish we had known in advance. That said, the tour itself was absolutely spectacular. Seeing the Vatican in the evening made it feel even more special, and Deborah made the experience truly memorable. A beautiful and unforgettable way to end our Italian adventure.

Quality of Experience

Guides, Drivers and Staff

Transport

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Such a fun and memorable experience! The family made the entire day so special. They were funny, warm, engaging, and incredibly knowledgeable. We learned so much, including some wonderful cooking tips that we’ll take home with us and treasure for years to come. It felt personal, authentic, and full of laughter from beginning to end. An absolutely amazing experience and one of the highlights of our time in Sorrento!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Chianti wine tour with cooking class and lunch

Italy

This was truly one of our favorite days of the entire trip. Spending time with the family and being welcomed into their world made the experience feel incredibly personal and special. Learning to make authentic pasta together was so much fun and something we will always remember. The food, wine, setting, and hospitality were all wonderful, but it was the warmth of the people that made the day unforgettable. Our driver was also exceptional. He was warm, accommodating, and such a pleasure to spend time with, making an already amazing day even more enjoyable. This was so much more than a cooking class or wine tour. It felt like a genuine taste of Italian life, and it is a memory we will treasure for years to come. Absolutely five stars!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day visit to Siena and San Gimignano - guide in Siena included

Italy

This was an incredible and very full day. Our guide in Siena was simply remarkable, and her knowledge was extraordinary. The winery lunch was another wonderful highlight and made the day even more special. There was so much to see, learn, and experience that we only wished we had more time. If our schedule had allowed, two days would have been even better so we could slow down and really soak it all in. Our driver was also incredibly kind and accommodating when one of our friends became ill, which we appreciated more than we can say. A truly memorable experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private boat tour to Capri

Italy

One of the highlights of our trip! The boat tour to Capri was absolutely beautiful and such a special experience for the six of us. The scenery was breathtaking, the day felt relaxed and personal, and our captain and crew were wonderful. Truly unforgettable and absolutely five stars.

Quality of Experience

Guides, Drivers and Staff

Transport