Kimkim Trip Reviews for Italy

Melanie added wonderful
Farm lunches, olive oil tasting and farm visits with our grand kids. All of her special
Meals and things for the kids were wonderful. She was easy to work with. Easy to contact and got back to us immediately with any questions we had.

The Kimkim website we used to book our trip to Italy was the first time we have used a travel service to plan such a trip. Every detail was arranged and planned out. Anita, our original coordinator who planned this trip to Italy covered not only the typical logistics, hotel, transportation, etc.. but was able to accommodate the most off the beaten path request to visit Giardini Di Pomona including arrangements to meet the owner Paolo Belloni, and arrange for a translator for our time at the gardens. We are delighted with how the trip was planned, leaving nothing to chance, and look forward to working with the Kimkim team in the future for other excursions we are planning to take. Thanks to everyone involved for all the planning and effort to make our trip such a success. Mark and Claudia

My husband and I celebrated our 40th wedding anniversary with a trip to Italy. The trip was arranged through Kimkim with Paraskevas as our travel specialist. It was a wonderful experience with stays in Bologna, Siena and Greve in Chianti. We flew into and out of Rome. Our accommodations along the way were very nice and located will so we could travel on foot to see many local sites. Casa Bertagni in Bologna was a wonderful B&B - very classy place to stay with attention paid to details. The breakfast was wonderful as well. The Residenza d'Epoca Palazzo Borghesi provided a wonderful view of Siena as well as breakfast on our balcony served by very kind staff. Our last 2 days were at Peitra del Cabreo. This was an amazing place to stay at the end of our visit. The location was beautiful, peaceful and had wonderful staff. We had a cooking class with Lucca and then were able to have our class food served to us for dinner. It was an amazing way to end our stay in Italy.
Since my husband and I did not wish to drive, Paraskevas made arrangements for several train rides and limo services. Our itinerary was carefully detailed with locations, times, driver names and train tickets attached when needed. The limo drivers who assisted us were always professional and very helpful. They made every transfer go smoothly.
Our days were busy with local guide tours, food tours and day trips to wineries, beautiful Tuscany towns, and a Parma tour that included Parmigiano, prosciutto and balsamico. Every day had a fun adventure.
We also appreciated having the Traveler Care Team available. It was reassuring to know there was a team to assist us if needed.
It was a wonderful way to celebrate our anniversary! We have wonderful memories and pictures of our trip. Our thanks to Paraskevas and the team to helped to make our trip happen.

Hotel Reviews

Hilton Rome Airport Hotel

Fiumicino

great location due to connection to the Rome airport.

Authenticity & Character

rooms were set up well.

Location

Staff

Cleanliness & Comfort

Restaurant was very busy. long time to get a table. Breakfast very nice.

Pietra del Cabreo

Greve

Beautiful place to stay and experience. Wonderful way to end a trip.

Authenticity & Character

beautiful views from room windows and restaurant when eating meals. nice walking paths around the hotel.

Location

Staff

staff were so very helpful and nice.

Cleanliness & Comfort

Rooms were awesome, wonderful bathroom products, robes, towels, etc.

Residenza d'Epoca Palazzo Borghesi

Siena

I rated a 4 due to no small refrigerator in the room to use. Also bathroom products (soap, lotion etc) were limited and the hair dryer was difficult to use due it being a very cheap model.

Authenticity & Character

Location

the location was great. just a short walk to the Piazza del Campo

Staff

Staff were so very nice and helpful

Cleanliness & Comfort

see my earlier comments

Casa Bertagni

The hotel was so very nice. Great attention to detail, products for guests to use and location was great. Breakfast was wonderful. .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Le Clarisse al Pantheon

Rome

Staff were so very helpful. A wonderful breakfast was included. Loved the location near the Pantheon, Trevi fountain and Navona Piazza.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Siena Walking Tour

Italy

I always enjoying taking a tour when visiting a new city. Our guide, Giulia, made our tour interesting and fun. She shared information about the Palio di Siena as we walked around Siena. We had the opportunity to learn more about Siena but also about this historic race. This made our tour quite a bit of fun and it felt like we had insider information about the race.

Quality of Experience

Guides, Drivers and Staff

Evening Food & Wine Tour

Bologna

A wonderful tasty and fun evening. Valentina was a great guide. She shared many locations in Bologna with interesting information and good food and wine. This is a tour to definitely go on.

Quality of Experience

Food

Guides, Drivers and Staff

Cooking Class in Chianti

Italy

My husband and I really enjoyed this class. Luca was the chef who led the class. He did a great job explaining the meal preparation and how to's of making pasta. The meal we prepared was later served to us in the restaurant and was delicious.

Brunello di Montalcino Wine Tour

Siena

A very fun day. Our driver was knowledgeable about the wine region, wine and the wineries we visited. The lunch served at our second was awesome. We enjoyed all of the wineries.

Tuscany Day Trip from Siena

Siena

We enjoyed driving through the Tuscany countryside. Beautiful views and towns. I would have liked to have spent a little more time in the towns to walk around. The farm lunch was wonderful. So nice to meet the farmer and his wife. An excellent meal was served to us. Directly following the meal, we went to a town and had a wine tasting. It would have been nice to have the wine tasting a bit later as it was too soon after just finishing a meal with wine.

Parma Tour With Parmigiano, Prosciutto & Balsamico

Italy

Very interesting tour. My husband and I enjoyed it. Our guide Thomas was knowledgeable and wanted to be sure we enjoyed the tour. Our farm lunch was awesome.

Bologna Unveiled: Private Walking Tour of Culture, Cinema & Culinary Traditions

Bologna

Our guide from Bespoke Emila was very knowledgeable and made the time go by quickly. I am so sorry but I do not recall name. He was very interesting and made sharing his information fun. We had a very nice lunch together at the end of our tour.

We could not have asked for a more romantic, enjoyable, and stress-free travel experience. Hotel Du Tasso was the highlight of our trip, and the most impressive hotel I have ever stayed at from luxury, location, and staff professionalism. Each of our excursions went off without a hitch and travel between locations could not have been easier. This is my second experience with KimKim and I'll certainly be back for a third.

Hotel Reviews

Rinuccini Relais Hotel

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel du Tasso

Sorrento

Simply stunning views in an incredible location with the most hospitable, friendly, and accommodating staff I have ever encountered.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Winery Visit & Tasting

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Sorrento Exploration

Sorrento

Quality of Experience

Depart Italy

Italy

Quality of Experience

Evening Cultural Discovery Walk

Sorrento

Excellent however a bit long at nearly 2.5 hours, perhaps would shorten to 1.5 hours.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Italy

Italy

Quality of Experience

Day Trip to Positano & Amalfi by Boat

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

The driver never met us in the airport when we arrived in Rome. That was disappointing, but we connected and got to our hotel. Giorgia booked us great hotels with local flavor and great locations. The small group tours were worth it to have an intimate tour. We took the Food Lover's Rome tour and Lily was an amazing tour guide. Colosseum and Vatican tour guides were great too. The Florence Tuscan Wine tour was excellent and the 3 wineries were the stars of the show. We ended our trip with a Sunset boat tour of Cinque Terre. It was fantastic.

Activity Reviews

Cinque Terre Sunset Cruise with Aperitif

Cinque Terre

Wow! Beautiful scenery and the meal the crew cooked was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Chianti & Super Tuscan Wine Experience

Florence

The wineries made the experience. Food was fantastic. Aldo was a great tour guide.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Florence on Foot: Michelangelo’s David & Duomo

Italy

Our guide gave a very good history of everything he showed us and made it much more impressive and I could appreciate it better.

Quality of Experience

Guides, Drivers and Staff

Get Inside the Colosseum with Arena Access

Italy

Quality of Experience

Guides, Drivers and Staff

A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere

Rome

Quality of Experience

Food

It was a great mix of food

Guides, Drivers and Staff

Lily was amazing

Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along with The Vatican, St. Peter's Basilica, Palace Gondolfo, and Basilica San Clemente along with a food tour. We then traveled by train to Naples where we stopped at a winery for lunch and wine tastng on our way to Pompeii. Our next stop was Sorrento where we stayed for two nights and spent one day on the Isle of Capri. Our driver then took us to Amalfi, stopping in Positano, and Ravello on the way - stunning views! After two nights in Amalfi we continued on to the southeast arriving in Matera, the city of caves. We can now say we slept in a cave as our hotel was built into the canyon wall! After Matera we traveled on to Alberolbello with its Trulli houses, Locorontondo with its white washed buildings and Ostuni, the white town on a hill. Each of these stops were unique in their own way and very interesting. Lunch and wine tasting at a local Masseria made us wish we had more time to spend there. We ended out trip in the east with a guided walk of Bari, where we observed Nona's make orecchiette pasta from scratch. A relaxing train ride took us back to Rome for our next day departure home. A truly memorable trip that could not have gone better.

Hotel Reviews

JR Hotels Oriente

Bari

This hotel was close to the Old Town with a variety of restaurants near by.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Masseria Grieco

Ostuni

The Masseria Grieco was a beautiful spot that unfortunately we only had one night at. The staff were very nice and the restaurant for dinner was outside with a unique menu each night.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Corte San Pietro

Matera

Staying in a hotel built into a cave was a highlight of our trip! The staff here were very helpful and the included breakfast, very tasty, was presented to our table in small plates of a variety of foods. Such fun! A great location with many restaurants within easy walking distance. A unique experience!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Bussola

Amalfi

Hotel La Bussola was in a good location, a little bit away from the main shopping area but close enough to easily walk to. The hotel restaurant had a beautiful view and was good quality.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Continental

Sorrento

Hotel Continental was very nice and in a good location. Breakfast had a wide variety of food available.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Venere

Roma

A small boutique hotel, the Palazzo Venere was perfect. It is well located, within easy walking distance to sights and restaurants. All of the people we met were very friendly and helpful. The breakfast, particularly for such a small hotel, had a wide variety of foods and held something for everyone. I would highly recommend this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Pompeii ruin visit with a private guide

Italy

Visiting this site is a very emotional experience. Hearing about the daily lives of the people of Pompeii and imagining their horror as the Volcano erupted is difficult. A visit not easily forgotten.

Quality of Experience

Guides, Drivers and Staff

Transport

Ostuni guided walk

Italy

Another hidden gem in the Puglia area. Ostuni is called "la cotta Bianca" which means white town. A lovely town.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine tasting in Pompeii area including light lunch

Italy

Visiting this winery with Mt. Vesuvius in the background was amazing. The wine tasting with lunch was a highlight of the trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lunch in a Typical Masseria with local products tasting

Italy

The Masseria wine tasting and lunch was a wonderful experience. The wine was very good and the lunch delicious. We wish we had more time in this location.

Quality of Experience

Guides, Drivers and Staff

Transport

Bari guided walk

Italy

We enjoyed the tour of old Bari with its maze of alleyways and the Saint Nicola Cathedral. A highlight was the Nonnas making orecchiette pasta from scratch on the street!

Quality of Experience

Guides, Drivers and Staff

Rome Private Guided Walk

Rome

Walking through historic Rome with a knowledgable guide is an unbelievable experience. We learned so much from our experienced tour leader, I wish I could remember ever word she said.

Quality of Experience

Guides, Drivers and Staff

Alberobello guided visit

Italy

The trulli houses of Alberobello are truly exceptional with their conical roof shaped buildings.

Quality of Experience

Guides, Drivers and Staff

Transport

Castel Gandolfo Palace guided visit

Italy

We thoroughly enjoyed our visit to the summer residence of the Pope. The Secret Garden was lovely and the tour of the palace was very interesting. Gandolfo is a nice town.

Quality of Experience

Guides, Drivers and Staff

Transport

Ferry from Capri to Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Locorotondo private guided walk

Italy

A delightful town with whitewashed buildings atop rolling hills.

Quality of Experience

Guides, Drivers and Staff

Transport

Basilica of San Clemente guided exploration

Rome

Visiting this church with it's three levels of history is amazing. You'll find a 12 century basilica, a 4th century church below it and, deep below ruins of ancient Roman buildings.

Quality of Experience

Guides, Drivers and Staff

Transport

Grotte di Castellana - Castellana Caves

Italy

The tour covers about 3km with some uneven walking. Be prepared for the many, many stairs on the way out!

Quality of Experience

Guides, Drivers and Staff

Transport

Matera Guided Walk

Italy

The Sassi of Matera - a UNESCO World Heritage site is an amazing place, with buildings build into the rock of the canyon walls. Truly an experience you shouldn't miss.

Quality of Experience

Guides, Drivers and Staff

Transport

Capri 3 hours private boat excursion

Italy

A lovely way to see the whole island. Frank, our driver, did a great job of manuvering around all the other water traffic!

Quality of Experience

Guides, Drivers and Staff

Transport

Rome food walk - small group

Rome

We sampled a variety of local foods. Luca, our guide, was from the area and introduced us to some new tastes - I'd never had potato pizza before!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum and Sistine Chapel entrance ticket (with guide)

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Ferry from Sorrento to Capri

Italy

A smooth ride over to Capri.

Quality of Experience

Guides, Drivers and Staff

Transport

St Peter Basilica, Vatican Museums, Sistine Chapel - private guide

Rome

What can you say about visiting the Vatican, St. Peter's and the Sistine Chapel other than it is a must see when in Rome.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an excellent experience working with Erica, her team and KimKim. The hotels (accommodations as well as service) selected were exceptional, the transfers were smooth, and tour bookings were exactly what we were looking for. The tour operators were friendly, knowlegeable and made great dining recommendations. I would absolutely book with Erica and KimKim again!

Our guides were amazing and tours just the right group size. Lorenza was our tour guide at The Vatican, Lorenzo, Marco provides some amazing insights at The Colosseum in Rome, Lorenzo was our food tour guide in Florence, and Luca guided us through tue streets of Pompeii. We also enjoyed a boat tour of the Amalfi coast, led by Captain Antonio. I mention all their names because they were memorable and enthusiastic about their subjects.

Our hotels were perfect. Well-located to enjoy the sights and sounds of each city and within walking distance of major attractions and historic landmarks.

All transfers were easy and the drivers and livery were first class. Response to our questions via WhatsApp were promptly and professionally answered.The most impressive thing is that we opted for a budget-conscious getaway!

We would definitely recommend KimKim to others seeking a worry-free vacation!

Hotel Reviews

Hilton Rome Airport Hotel

Fiumicino

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Tritone

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alfieri9 Boutique Hotel

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Modigliani

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Florence Food Tour & Dinner

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Pompeii Tour

Pompeii

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Local transfer in Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi Coast Boat Tour From Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim paired our family of four—Mom, Dad, an 11-year-old son, and a 9-year-old daughter—with Francesco from Meet and Greet, based in Rome. From our very first conversations, Francesco was absolutely wonderful to work with, and the trip he created for us went above and beyond anything our family could have imagined.

Our basic request was simple: we wanted to travel to Milan, hike in the Dolomites, and finish our trip in Venice, with a general theme of “hiking, pizza, and art.” Francesco completely delivered—and somehow managed to make the trip feel both beautifully planned and still like an adventure that belonged to our family.

We began with a few days in Milan, where we had plenty of time to explore on our own while also experiencing some incredible highlights. We saw da Vinci’s Last Supper, toured the rooftop and interior of the Duomo, and took a fun, delicious pizza- and gelato-making class that was a huge hit with all four of us.

From Milan, we took the train to Verona and then continued by private transfer to Ortisei. We loved having time to explore the town at our own pace, but the real highlight was our three-day hut-to-hut hike through the Alpe di Siusi region. It was absolutely breathtaking—and honestly, it may have been life-changing. Sharing that experience as a family is something we will never forget.

After our time in the mountains, another private transfer brought us to Venice. The bustle of the city felt a little jarring after the incredible peace and quiet of the mountains, but it didn't take long before we were ready to embrace Venice and explore one of the most unique cities in the world. The food was amazing, the sights were fabulous, and our time exploring Venice, Murano, and Burano gave us memories that will last a lifetime.

A huge thank you to Francesco and the entire Meet and Greet team. They made the entire experience seamless and worry-free while still giving us plenty of freedom to explore on our own. Every detail was thoughtfully planned, and we always felt supported along the way.

Most importantly, they helped us create the kind of family memories that we will be talking about for years to come. We couldn't have asked for a more wonderful Italian adventure!

Hotel Reviews

Hotel Giorgione Venice

Venice

Hotel Giorgione Venice was absolutely lovely and gorgeous, with a room that had a loft and beautiful Murano glass decor. The kids were amazed by the details and really enjoyed our stay there.

Hotel dei Cavalieri Milano Duomo

Milano

Hotel dei Cavalieri Milano Duomo in Milan was very nice and met our expectations for a standard hotel. We had no complaints and found it comfortable for our stay in the city.

Hotel Garni Snaltnerhof

Ortisei

Hotel Garni Snaltnerhof in Ortisei was super cool and felt like having our own apartment with a large room and separate beds for the kids. The location was amazing, close to a supermarket, gondola, and bus stop.

Activity Reviews

Da Vinci's 'Last Supper' Tour

Milan

The Da Vinci's 'Last Supper' Tour in Milan was absolutely amazing. Our tour guide was fantastic, very caring especially when my daughter got sick while waiting for the tour. They took great care of her with sugar water and air conditioning. The guide shared just the right amount of information, making it engaging for both adults and kids.

Venetian Aperitivo: Foodie paradise (Private tour)

Venice

The Venetian Aperitivo: Foodie paradise (Private tour) was pleasant but not as informative as we expected. The guide was friendly and helped with ordering and paying, but there was little learning or cultural information shared. It was more of a relaxed dining experience than a tour.

The Hidden Venice & Murano Glass Art

Venice

The Hidden Venice & Murano Glass Art tour was valuable and interesting. Our guide was knowledgeable and shared stories, including some ghost tour elements. However, he tried a bit too hard to engage our kids and put pressure on them to answer many questions, which made it a little awkward at times. Overall, it was a good experience.

Family friendly Alpe di Siusi & Schlern hut - to - hut

Italy

The family-friendly Alpe di Siusi & Schlern hut-to-hut hike was a wonderful experience. The hiking app worked well once we were there, and the accommodations in the mountain huts were fantastic. The kids loved the hike so much that they wanted to hike more instead of taking the bus back to town. It could be a bit challenging for younger children with no hiking experience, but it's perfect for our family with kids aged 9 and 11 who are good hikers.

Gelato & Pizza Making Class in Milan

Milan

The Gelato & Pizza Making Class in Milan was so much fun and a highlight of our trip. The chef was fantastic with the kids and the group size was manageable, allowing for individual attention. My son said it was the best pizza he had in Italy because he made it himself. We even tried to recreate the recipes at home with some success.

We had a great trip to Italy and enjoyed the schedule. However, I was first disappointed when I did not hear from KimKim days before my departure and upon my arrival. Even when our driver was not waiting for us at the airport and I reached out. We did finally connect with our driver after about 15 minutes and was taken to our hotel but then he complained that he was not satisfied with the 30 euro tip. I was also disappointed that we were not able to enjoy any time at the beach, which I specifically stated in our planning was important to me. This was because it conflicted with our Lemoncello and hiking schedule. I also had given our ages (I am 67 and my husband is 72) and although we are in good shape, the hiking and stairs in Amalfi were a little much. Added to all the stairs in Positana, we were exhausted after just two days into our trip. The other issue was the accommodations in Tuscany, it was very rustic, more stairs, no coffee pot, no tissues (had to use toilet paper on my face) and the shower went from warm to cold in a short time. KimKim helped us rebook and we moved to Florence. The other part I did not understand is why we flew into Rome and immediately went to Amalfi and back to Positano and then back to Rome, why wouldn't we stay in Rome and then travel to a Positano. The same thing happened when we were in Tuscany, they had planned for us to travel to Florence for tours but then back to Tuscany. Why wouldn't we just stay in Florence for a couple of days. It seems we spent a lot of unnecessary time traveling back and forth which I believe could have been avoided with better planning. As far as the Aristocrat Palazzo with a secret garden, this was a joke and basically a rundown portion of someone's residence. Our guide was over 30 minutes late and once I got a hold of her via phone, said she couldn't lock her door. In the future, I would leave this tour off your itineraries.
I am hesitant to use KimKim and will be looking for other agents as we plan our trip to Greece.

My wife booked this and let them know we are in our 70s.
They booked us to tight too much in almost every day resulting us to miss or not able to enjoy.
Two of the events in Tuscany region were booked to the same winery.
One of the winery places was so un friendly and room was bad and they did nothing to help get any thing for the remaining 2 days.They did help us find one at the next stop at our expense outside of what we’ve paid.
On the last day they booked a 3:00 walking tour in Venice the guide was 45minutes late and it was really bad we stopped early.
This was our first trip of many we will be taking abroad we relied and paid handsomely for the experience We Did Not GET!
Unless they refund some of our bad booking I will be contacting people NOT TO USE THIS COMPANY. KIM KIM
Italy is wonderful Kim Kim booked us in a manner it seemed like a money grab Not thorough experience.
Anyone is welcome to contact me [email protected]
Stay away from Kim Kim.

Hotel Reviews

Palazzo Scanderbeg

Rome

Great

Authenticity & Character

N

Location

Staff

Cleanliness & Comfort

Hotel Villa Gabrisa

Positano

Wonderful

Authenticity & Character

C

Location

Staff

Cleanliness & Comfort

Hotel Splendid Venice - Starhotel

Venice

Great people and rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Castello di Fonterutoli

Fonterutoli

Unfriendly staff! Bad rooms a couch that was unusable . Never found the pool. It’s like no one wanted to be bothered. The wine bar up front wasn’t worth the time terribly service inconsistent hours. No coffee in room.

Authenticity & Character

Staff

Location

Staff

Cleanliness & Comfort

New couch friendly service

Activity Reviews

Visit an aristocratic Palazzo and its secret garden

Venice

An unkept joke

Quality of Experience

Worthless

Guides, Drivers and Staff

Guide was 45 minutes late and shitty

Transport

Beach Club day in Amalfi Coast

Italy

A joke Kim Kim had booked us with so much that day by time we walked there at 5:00 They were closed. Nothing from Kim Kim

Quality of Experience

G

Guides, Drivers and Staff

Most of our drivers were really good the first one was 30 minutes late disoriented. Eve after I gave him a good tip he txt back and wanted more.

Transport

All good but the first one uncomfortable ride and driver

Fabulous trip! Just arrived home after 10 days - custom - made travel plan to Sorrento ( base) to Amalfi Coast 8 days & 2 days Naples. Kimkim and Storywalking = Jessica worked seamlessly together to create a trip of a lifetime for a multigenerational family of 6 adults & one 21 month old. Valentina (Storywalking) & team created perfect arrangements with private drivers and guides ( Mario -Pompeii and Naples City) -- superb that were professional, personable, knowledgeable, and fun. The plan worked well-- nicely paced in-spite of the extensive heat! Accommodations were perfect for our family as well. Look forward to another trip with Storywalking in Italy in the future! PS We also had a key family event --specular arrangement with local photographer for Engagement of our son & girlfriend -- thank you Valentina ! Grazie Mille

Valeria and Lucrezia,

As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us.

What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary.

We laughed, celebrated, learned, explored, ate far too much amazing food, and shared moments together that we will be talking about for years to come. There are memories from this trip that I know will stay with each of us forever.

Every single person you connected us with was exceptional. Our guides were absolutely incredible. Their knowledge, passion, and ability to bring Italy to life for us was simply mind blowing. Beatrice also deserves a very special mention. She was beyond helpful, responsive, and caring whenever we needed her, and knowing she was there for us gave us such peace of mind throughout the trip.

Planning a trip for six people with different interests and expectations is no small task, yet you somehow turned it all into one seamless and beautiful adventure. We are so grateful for the care, thought, and attention that went into every part of this experience.

Our hearts are incredibly full.

We came to Italy hoping for a wonderful vacation. We left with something so much greater: memories, stories, laughter, friendships, and a deeper love for this beautiful country that none of us will ever forget.

Thank you, from all six of us, for giving us the trip of a lifetime. What you created for us was truly remarkable, and we will always remember the people behind the scenes who made it so special.

With enormous gratitude and very full hearts, ❤️
Deneen and the entire group 🇮🇹

Activity Reviews

Visit of the Amalfi Coast villages with a shared wine tasting and lunch at Tenuta di San Francesco

Italy

Such a fun day and a wonderful way to experience the beauty of the Amalfi Coast! We only wish we’d had more time to slow down and really take it all in, but we truly enjoyed every minute. Our driver and guide, Michele, was fantastic: friendly, knowledgeable, and made the entire day so enjoyable. The scenery was breathtaking, and the wine tasting and lunch were a lovely addition. A memorable day and a great way to see so much of this beautiful area!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

This was such a great way to experience Rome, especially when you only have a short amount of time. Our guide, Marco, was so sweet, knowledgeable, and made the experience really enjoyable. He showed us so many of Rome’s highlights and gave us a wonderful introduction to the city. Since our time in Rome was limited, the golf cart tour allowed us to see so much more than we ever could have on our own. A fun, relaxing, and memorable way to see this incredible city!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican at night: Private tour

Rome

This was such a special way to end our holiday in Italy. Our guide, Deborah, had an incredible wealth of knowledge, and the tour was extraordinarily rich in history, art, and detail. There was honestly so much to take in that at times we felt we could barely absorb everything she was sharing, especially at the end of such a full journey, but we were in complete awe. Our only disappointment was that we hadn’t realized we should arrive earlier if we wanted time to visit the Sistine Chapel, so unfortunately we missed that experience. We wish we had known in advance. That said, the tour itself was absolutely spectacular. Seeing the Vatican in the evening made it feel even more special, and Deborah made the experience truly memorable. A beautiful and unforgettable way to end our Italian adventure.

Quality of Experience

Guides, Drivers and Staff

Transport

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Such a fun and memorable experience! The family made the entire day so special. They were funny, warm, engaging, and incredibly knowledgeable. We learned so much, including some wonderful cooking tips that we’ll take home with us and treasure for years to come. It felt personal, authentic, and full of laughter from beginning to end. An absolutely amazing experience and one of the highlights of our time in Sorrento!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Chianti wine tour with cooking class and lunch

Italy

This was truly one of our favorite days of the entire trip. Spending time with the family and being welcomed into their world made the experience feel incredibly personal and special. Learning to make authentic pasta together was so much fun and something we will always remember. The food, wine, setting, and hospitality were all wonderful, but it was the warmth of the people that made the day unforgettable. Our driver was also exceptional. He was warm, accommodating, and such a pleasure to spend time with, making an already amazing day even more enjoyable. This was so much more than a cooking class or wine tour. It felt like a genuine taste of Italian life, and it is a memory we will treasure for years to come. Absolutely five stars!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day visit to Siena and San Gimignano - guide in Siena included

Italy

This was an incredible and very full day. Our guide in Siena was simply remarkable, and her knowledge was extraordinary. The winery lunch was another wonderful highlight and made the day even more special. There was so much to see, learn, and experience that we only wished we had more time. If our schedule had allowed, two days would have been even better so we could slow down and really soak it all in. Our driver was also incredibly kind and accommodating when one of our friends became ill, which we appreciated more than we can say. A truly memorable experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private boat tour to Capri

Italy

One of the highlights of our trip! The boat tour to Capri was absolutely beautiful and such a special experience for the six of us. The scenery was breathtaking, the day felt relaxed and personal, and our captain and crew were wonderful. Truly unforgettable and absolutely five stars.

Quality of Experience

Guides, Drivers and Staff

Transport

We planned a nearly two-week trip to Italy with KimKim after previously using them for a similar trip to Norway. From the beginning, we made it very clear that our two priorities were hiking and maintaining a vegan diet.

I’ll start with the positive: all of our accommodations were lovely, clean, and felt safe.

Unfortunately, the trip planning itself was disappointing.

For the Lake Garda portion of our trip, our hotel was approximately 1.5–2 hours from both our planned KimKim tour and the hikes KimKim recommended. This resulted in spending at least 3–4 hours driving each day during the four days we were there. With numerous accommodations available around Lake Garda and in the surrounding hills, this made very little sense. We were not given options for accommodations closer to our planned activities, which is exactly the type of logistical detail we expected a travel-planning company to help us navigate.

We also understand that traveling vegan can require additional planning. However, we specifically discussed our diet multiple times and asked about vegan-friendly accommodations. We were led to believe there were not better options available. Once we were in Italy, we discovered that there were vegan resorts and other accommodations in the area that would have suited us much better. We trusted KimKim and our planner, Anita, and therefore did not independently research every accommodation before the trip. Discovering these options while already traveling was extremely disappointing.

Most concerning was the inaccurate information we received regarding the most important hike of our trip. We specifically asked Anita before traveling whether a parking pass/reservation was required and were assured that it was not. Once there, we learned that this information was incorrect. Because the necessary arrangements had not been made approximately 30 days in advance, we had to scramble to find a way to complete the hike and ultimately do it at a time that was not what we had planned or wanted.

This was particularly frustrating because we had proactively asked about the requirement before leaving. We relied on Anita’s expertise and the information she provided—one of the primary reasons we chose to use a professional travel-planning company.

We understand that unexpected issues can arise while traveling, but these were not unforeseen circumstances. They were planning and logistical issues that could have been avoided with more accurate information and greater attention to the priorities we communicated from the beginning.

After two trips with KimKim, we will not be returning as customers

Hotel Reviews

Hotel Piccola Vela

Desenzano del Garda

Upgraded room was spacious. Room was nice and clean. There was plenty of green space for our dogs and the hotel was dog friendly. Location was good for family activities. It was not ideal for our trip needs.

Authenticity & Character

Location

Listen to clients purpose for trip goals

Staff

Cleanliness & Comfort

Floris Green Suites

Castelrotto

Beautiful suites in a beautiful location. Staff went above and beyond to help make sure our breakfast had no animal products. They even surprised my husband with a special note and gift on his birthday. The attention to detail was very sweet and really made you feel the warm character of the region.

Authenticity & Character

Location

Small town area but with grocery and hikes near by.

Staff

extremely friendly staff. They gave us a tour of our suite upon arrival and were always happy to provide us with ice on request

Cleanliness & Comfort

Antica Locanda dei Mercanti

Milan

Great central location for touring downtown.

Authenticity & Character

Set in a 18th century building that has been renovated. This had the best AC of any of the locations we stayed. Despite being downtown, it was very quiet.

Location

Staff

Extremely welcoming and friendly. They readily helps us carry our bags into the hotel without hesitation since the entrance of the hotel is on the second floor. The only downside was that parking was about a 7 minute walk away from the hotel.

Cleanliness & Comfort

Very clean

Activity Reviews

Between Heaven & Earth: Madonna della Corona Sanctuary

Italy

Guide was friendly and knowledgeable about the area. She spoke perfect English.

Quality of Experience

We had no interest in seeing a Catholic Church and never expressed this to be important.

Guides, Drivers and Staff

Transport

2 hours away from our lodging. We were told to meet our guide at the wrong location. Luckily she reached out to us via Whats App

Italy -Important Trip Information: Please Review Before Departure

Italy

See initial review of trip Rental car was very uncomfortable for th amount of driving that we ended up doing. We would have much rather been offered an upgrade had we known that we would be traveling hours everyday in the car.

Quality of Experience

Guides, Drivers and Staff

Transport

Overall, we had a very good trip to Sardinia and came home with some wonderful memories. The basic itinerary was well planned, and there were several highlights that we truly enjoyed.

Our first hotel was excellent, and San Pantaleo was probably our favorite town of the entire trip. We absolutely loved it and would happily return. The sailboat excursion was also very enjoyable and a beautiful way to experience the coastline. Our only disappointment was that the captain spoke no English, so we missed having any commentary about where we were going, what we were seeing, or the history of the area. That would have added a great deal to the experience.

The cooking class was another highlight and was very well done.

The drive to Santa Maria Navarrese was beautiful, but it was much farther than we would have preferred. Unfortunately, the Lanthia Resort was the biggest hotel disappointment of the trip. The staff was very good and the food was excellent, but our room was not at all what we expected. There was an enormous green bathtub in the middle of the room, something we had not anticipated from the photos we had seen beforehand. When I later looked again at the hotel website, I still did not feel the photos adequately conveyed what the room was actually like. The hotel had no alternative room available, so we could not move.

Accessibility was also an issue. Reaching our room required navigating cobblestones and stone steps with our luggage, and there were no porters available to help. At our ages, this made arrival and departure unnecessarily difficult.

The drive from Santa Maria Navarrese to Alghero was again quite long—longer than we would have chosen for this trip. Once we arrived, however, we loved Alghero. It was a delightful town, and our hotel there was wonderful.

The one experience that I feel was a serious mistake in the planning was Neptune’s Cave. I had provided our ages and explained that my husband is dealing with cancer, so I was very surprised that this excursion was recommended for us. Reaching the cave involved 654 steps down and, of course, 654 steps back up. Inside the cave, the walking surfaces were also quite slippery. We did complete it, but I felt it was inappropriate for us and potentially unsafe. Had we been given an accurate description of the physical demands beforehand, we absolutely would not have chosen this excursion.

Despite those issues, we really enjoyed Sardinia and would definitely visit again. If I were planning the trip over, I would keep much of the northern portion of the itinerary but eliminate the long drive south to Santa Maria Navarrese. I would have preferred to stay in northern Sardinia and find a comparable catamaran or boating experience there. That would have reduced the amount of driving considerably and made the trip feel more relaxed.

There was a great deal that was done very well, and we are grateful for the experiences we had. I think the biggest opportunity for improvement would be to consider not only what is interesting to see, but also the distances involved and whether particular hotels and activities are appropriate for the travelers’ age, mobility, and circumstances.

Hotel Reviews

Villa Las Tronas

Cagliari

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lanthia Resort

Santa Maria Navarrese

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Suera San Pantaleo

Olbia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Splendide Royal - The Leading Hotels of the World

Roma

Great

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Italy -Important Trip Information: Please Review Before Departure

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

A Day at Sea: Sailing Experience in the Gulf of Orosei

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Authentic Sardinian Cooking: Pasta & Seadas

Olbia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A Boat Day to the Protected Marina Reserve of Tavolara

Italy

it would’ve been helpful if the boat captain had spoken English

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was the trip of a lifetime!
Luca was great to work with in planning this trip. He was always responsive and friendly and very helpful in making suggestions and answering questions. It was so convenient to have everything pre-booked and everything worked and timed out perfectly - from train tickets to car service to hotel check ins to private tours.
The hotels were all great and conveniently located to all we planned to do. We would like to give a special shout out to the front desk staff at the Charme Spagna Boutique in Rome and the rooftop bartender/housekeeper at Hotel Sorrento City in Sorrento - and to our favorite concierge, Leonardo, at Hotel Davanzati in Florence, who was incredibly friendly and helpful. All of the tours were fantastic. We definitely recommend visiting the coliseum and the Roman Ruins, and we especially enjoyed the tour guides who led us through Accademia Gallery in Florence and the walking tour/St. Mark’s Church/Doge’s Palace tour in Venice.
The one thing that would have made this trip even better is if the Kim Kim app was more functional by listing times and details and transfer information. It would be helpful to use the app rather than having to refer to the web browser for each part of the trip.
We will absolutely use Kim Kim again to plan our next overseas adventure!

We just got back from our honeymoon in Italy and had an amazing time! Catarina, Anna, and Roberta from the travel agency were amazing to work with! Catarina helped with the up front planning and found us some amazing experiences across the country we never would have found on our own. Anna took care of all of the logistics and made sure we knew about any last minute changes; it was so nice to have the tickets for everything all in one spot. Roberta met us at the airport and helped us while we were in Italy with the names of people we were meeting and answered any last minute questions that came up. This team made the trip seamless and we couldn’t have planned it better, we are so thankful!

Activity Reviews

Private cooking class in Pienza

Italy

This was a blast and we’d do it again in a heartbeat!!

Private bike tour in Tuscany Countryside

Italy

Absolute amazing!!! This was our favorite day with the bike ride and then the amazing lunch and winery tour!

Great job by Andrea. Excellent advice and guidance; terrific guides; attentive service and responsiveness during our trip.

With the exception of the 2nd boat excursion, everything was seamless! All drivers and tour guides were very good, and knowledgeable in their areas! Our driver, Francesco Scervino, however, was absolutely outstanding!! He went over and beyond, and always made sure we were comfortable, answered questions, and even helped connect us with a relative in a small town in Italy!! All tours were perfect! Thank you! We thoroughly enjoyed Italy!!

We had an absolutely fabulous experience! I’ll admit, I was a little nervous going into the trip because I had never used this company before, and when you’re traveling to another country and relying on someone else to coordinate so many details, you’re putting a lot of trust in them. Those nerves disappeared very quickly. Everything was so thoroughly planned, and every detail was executed perfectly. From start to finish, we truly didn’t have to worry about a thing.

One of the things I appreciated most was how seamless all of our transportation and meeting arrangements were. We never had to wonder where we were supposed to go or who was picking us up. Most of the time, our driver or guide was waiting at the meeting location with a sign with my name on it, which made everything incredibly easy. Everyone was on time and exactly where they said they would be.

Each excursion that was planned for us was something we genuinely enjoyed. The only exception was the Venetian rowing lesson—we would have preferred to simply enjoy a ride rather than row ourselves—but that was such a small part of an otherwise incredible itinerary.

There was only one instance when I couldn’t locate our pickup person, and as soon as I reached out, the response was immediate. We found each other right away, which gave me even more confidence knowing that if something did come up, help was readily available.

My only reason for giving our local specialist a slightly lower rating was because when I first started planning the trip, I had an amazing specialist who was incredibly attentive and helpful. She apparently left, and I was reassigned to someone else. While everything still came together beautifully, my new specialist wasn’t quite as attentive and sometimes came across a little short in her communication. That may simply have been a cultural or communication-style difference, but there was a noticeable difference from the experience I had with my original specialist.

Overall, I truly could not be happier with our trip. The entire experience was incredibly smooth, well organized, and allowed us to simply enjoy ourselves without worrying about the details. Any hesitation I had about using a company I had never worked with before was completely gone by the end of the trip. It was an amazing experience, and I would do it again a thousand times over!