Kimkim Trip Reviews for Italy

4.8
Based on 1,337 ratings
Read 1,337 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our two week trip to Italy as planned for us by Andrea was fabulous!
Italy | Sep 2 - Sep 15, 2026

J
Jeanne Marie B.
Newark, NJ | Reviewed on Sep 20, 2026
Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along... Read more

Our two week trip to Italy as planned for us by Andrea was fabulous. Every step of the way went as planned, with drivers and guides on time and where we expected them to be. Andrea was a pleasure to work with and after two zoom meetings, and many emails, he helped us plan the perfect trip. He was always available before and during the trip to answer any questions we had. I cannot recommend him more highly. Our trip started with four days in Rome where we visited the usual sites along with The Vatican, St. Peter's Basilica, Palace Gondolfo, and Basilica San Clemente along with a food tour. We then traveled by train to Naples where we stopped at a winery for lunch and wine tastng on our way to Pompeii. Our next stop was Sorrento where we stayed for two nights and spent one day on the Isle of Capri. Our driver then took us to Amalfi, stopping in Positano, and Ravello on the way - stunning views! After two nights in Amalfi we continued on to the southeast arriving in Matera, the city of caves. We can now say we slept in a cave as our hotel was built into the canyon wall! After Matera we traveled on to Alberolbello with its Trulli houses, Locorontondo with its white washed buildings and Ostuni, the white town on a hill. Each of these stops were unique in their own way and very interesting. Lunch and wine tasting at a local Masseria made us wish we had more time to spend there. We ended out trip in the east with a guided walk of Bari, where we observed Nona's make orecchiette pasta from scratch. A relaxing train ride took us back to Rome for our next day departure home. A truly memorable trip that could not have gone better.

Hotel Reviews
JR Hotels Oriente
Bari

This hotel was close to the Old Town with a variety of restaurants near by.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Masseria Grieco
Ostuni

The Masseria Grieco was a beautiful spot that unfortunately we only had one night at. The staff were very nice and the restaurant for dinner was outside with a unique menu each night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte San Pietro
Matera

Staying in a hotel built into a cave was a highlight of our trip! The staff here were very helpful and the included breakfast, very tasty, was presented to our table in small plates of a variety of foods. Such fun! A great location with many restaurants within easy walking distance. A unique experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Bussola
Amalfi

Hotel La Bussola was in a good location, a little bit away from the main shopping area but close enough to easily walk to. The hotel restaurant had a beautiful view and was good quality.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Continental
Sorrento

Hotel Continental was very nice and in a good location. Breakfast had a wide variety of food available.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Venere
Roma

A small boutique hotel, the Palazzo Venere was perfect. It is well located, within easy walking distance to sights and restaurants. All of the people we met were very friendly and helpful. The breakfast, particularly for such a small hotel, had a wide variety of foods and held something for everyone. I would highly recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

Visiting this site is a very emotional experience. Hearing about the daily lives of the people of Pompeii and imagining their horror as the Volcano erupted is difficult. A visit not easily forgotten.

Quality of Experience
Guides, Drivers and Staff
Transport
Ostuni guided walk
Ostuni guided walk
Italy

Another hidden gem in the Puglia area. Ostuni is called "la cotta Bianca" which means white town. A lovely town.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting in Pompeii area including light lunch
Wine tasting in Pompeii area including light lunch
Italy

Visiting this winery with Mt. Vesuvius in the background was amazing. The wine tasting with lunch was a highlight of the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lunch in a Typical Masseria with local products tasting
Lunch in a Typical Masseria with local products tasting
Italy

The Masseria wine tasting and lunch was a wonderful experience. The wine was very good and the lunch delicious. We wish we had more time in this location.

Quality of Experience
Guides, Drivers and Staff
Transport
Bari guided walk
Bari guided walk
Italy

We enjoyed the tour of old Bari with its maze of alleyways and the Saint Nicola Cathedral. A highlight was the Nonnas making orecchiette pasta from scratch on the street!

Quality of Experience
Guides, Drivers and Staff
Rome Private Guided Walk
Rome Private Guided Walk
Rome

Walking through historic Rome with a knowledgable guide is an unbelievable experience. We learned so much from our experienced tour leader, I wish I could remember ever word she said.

Quality of Experience
Guides, Drivers and Staff
Alberobello guided visit
Alberobello guided visit
Italy

The trulli houses of Alberobello are truly exceptional with their conical roof shaped buildings.

Quality of Experience
Guides, Drivers and Staff
Transport
Castel Gandolfo Palace guided visit
Castel Gandolfo Palace guided visit
Italy

We thoroughly enjoyed our visit to the summer residence of the Pope. The Secret Garden was lovely and the tour of the palace was very interesting. Gandolfo is a nice town.

Quality of Experience
Guides, Drivers and Staff
Transport
Ferry from Capri to Sorrento
Ferry from Capri to Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Locorotondo private guided walk
Locorotondo private guided walk
Italy

A delightful town with whitewashed buildings atop rolling hills.

Quality of Experience
Guides, Drivers and Staff
Transport
Basilica of San Clemente guided exploration
Basilica of San Clemente guided exploration
Rome

Visiting this church with it's three levels of history is amazing. You'll find a 12 century basilica, a 4th century church below it and, deep below ruins of ancient Roman buildings.

Quality of Experience
Guides, Drivers and Staff
Transport
Grotte di Castellana - Castellana Caves
Grotte di Castellana - Castellana Caves
Italy

The tour covers about 3km with some uneven walking. Be prepared for the many, many stairs on the way out!

Quality of Experience
Guides, Drivers and Staff
Transport
Matera Guided Walk
Matera Guided Walk
Italy

The Sassi of Matera - a UNESCO World Heritage site is an amazing place, with buildings build into the rock of the canyon walls. Truly an experience you shouldn't miss.

Quality of Experience
Guides, Drivers and Staff
Transport
Capri 3 hours private boat excursion
Capri 3 hours private boat excursion
Italy

A lovely way to see the whole island. Frank, our driver, did a great job of manuvering around all the other water traffic!

Quality of Experience
Guides, Drivers and Staff
Transport
Rome food walk - small group
Rome food walk - small group
Rome

We sampled a variety of local foods. Luca, our guide, was from the area and introduced us to some new tastes - I'd never had potato pizza before!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel entrance ticket (with guide)
Vatican Museum and Sistine Chapel entrance ticket (with guide)
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Ferry from Sorrento to Capri
Ferry from Sorrento to Capri
Italy

A smooth ride over to Capri.

Quality of Experience
Guides, Drivers and Staff
Transport
St Peter Basilica, Vatican Museums, Sistine Chapel - private guide
St Peter Basilica, Vatican Museums, Sistine Chapel - private guide
Rome

What can you say about visiting the Vatican, St. Peter's and the Sistine Chapel other than it is a must see when in Rome.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Sep 26, 2026

Hi Jeanne, thank you for this very detailed review and for your wonderful words. It was a pleasure have you as traveler in Italy and we will be more than happy to assist you in the future.

We had an excellent experience working with Erica booking our trip to Rome and the Amalfi Coast
Italy | Sep 4 - Sep 11, 2026

J
Jessica R.
Denver, CO | Reviewed on Sep 20, 2026

We had an excellent experience working with Erica, her team and KimKim. The hotels (accommodations as well as service) selected were exceptional, the transfers were smooth, and tour bookings were exactly what we were looking for. The tour operators were friendly, knowlegeable and made great dining recommendations. I would absolutely book with Erica and KimKim again!

Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Sep 23, 2026

Dear Jess, Thank you so much for the high praise! I appreciate how you trusted me and the kimkim team with your special anniversary trip. So happy to hear everything came together seamlessly, that the hotels were exceptional, and the guides took such great care of you. We hope to welcome you back for your next adventure! 💛

A Memorable 40th Wedding Anniversary Trip
Italy | Sep 7 - Sep 19, 2026

Dean
Dean L.
New Haven, CT, USA | Reviewed on Sep 20, 2026
Our guides were amazing and tours just the right group size. Lorenza was our tour guide at The Vatican, Lorenzo, Marco provides some amazing insights at The Colosseum in Rome, Lorenzo was our food tour guide in Florence, and Luca guided us through tue streets of Pompeii. We also enjoyed a boat tour of the Amalfi coast, led by Captain Antonio. I mention all their names because they were memorable and enthusiastic about their subjects. Our hotels were perfect. Well-located to enjoy the sights... Read more

Our guides were amazing and tours just the right group size. Lorenza was our tour guide at The Vatican, Lorenzo, Marco provides some amazing insights at The Colosseum in Rome, Lorenzo was our food tour guide in Florence, and Luca guided us through tue streets of Pompeii. We also enjoyed a boat tour of the Amalfi coast, led by Captain Antonio. I mention all their names because they were memorable and enthusiastic about their subjects.

Our hotels were perfect. Well-located to enjoy the sights and sounds of each city and within walking distance of major attractions and historic landmarks.

All transfers were easy and the drivers and livery were first class. Response to our questions via WhatsApp were promptly and professionally answered.The most impressive thing is that we opted for a budget-conscious getaway!

We would definitely recommend KimKim to others seeking a worry-free vacation!

Hotel Reviews
Hilton Rome Airport Hotel
Fiumicino
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Tritone
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alfieri9 Boutique Hotel
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Modigliani
Roma
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence Food Tour & Dinner
Florence Food Tour & Dinner
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pompeii Tour
Private Pompeii Tour
Pompeii
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Guided Tour
Vatican Guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

An Unforgettable Family Adventure in Italy
Italy | Jul 9 - Jul 20, 2026

Jillian
Jillian T.
Crozet, VA, USA | Reviewed on Sep 17, 2026
KimKim paired our family of four—Mom, Dad, an 11-year-old son, and a 9-year-old daughter—with Francesco from Meet and Greet, based in Rome. From our very first conversations, Francesco was absolutely wonderful to work with, and the trip he created for us went above and beyond anything our family could have imagined. Our basic request was simple: we wanted to travel to Milan, hike in the Dolomites, and finish our trip in Venice, with a general theme of “hiking, pizza, and art.” Francesco... Read more

KimKim paired our family of four—Mom, Dad, an 11-year-old son, and a 9-year-old daughter—with Francesco from Meet and Greet, based in Rome. From our very first conversations, Francesco was absolutely wonderful to work with, and the trip he created for us went above and beyond anything our family could have imagined.

Our basic request was simple: we wanted to travel to Milan, hike in the Dolomites, and finish our trip in Venice, with a general theme of “hiking, pizza, and art.” Francesco completely delivered—and somehow managed to make the trip feel both beautifully planned and still like an adventure that belonged to our family.

We began with a few days in Milan, where we had plenty of time to explore on our own while also experiencing some incredible highlights. We saw da Vinci’s Last Supper, toured the rooftop and interior of the Duomo, and took a fun, delicious pizza- and gelato-making class that was a huge hit with all four of us.

From Milan, we took the train to Verona and then continued by private transfer to Ortisei. We loved having time to explore the town at our own pace, but the real highlight was our three-day hut-to-hut hike through the Alpe di Siusi region. It was absolutely breathtaking—and honestly, it may have been life-changing. Sharing that experience as a family is something we will never forget.

After our time in the mountains, another private transfer brought us to Venice. The bustle of the city felt a little jarring after the incredible peace and quiet of the mountains, but it didn't take long before we were ready to embrace Venice and explore one of the most unique cities in the world. The food was amazing, the sights were fabulous, and our time exploring Venice, Murano, and Burano gave us memories that will last a lifetime.

A huge thank you to Francesco and the entire Meet and Greet team. They made the entire experience seamless and worry-free while still giving us plenty of freedom to explore on our own. Every detail was thoughtfully planned, and we always felt supported along the way.

Most importantly, they helped us create the kind of family memories that we will be talking about for years to come. We couldn't have asked for a more wonderful Italian adventure!

Hotel Reviews
Hotel Giorgione Venice
Venice

Hotel Giorgione Venice was absolutely lovely and gorgeous, with a room that had a loft and beautiful Murano glass decor. The kids were amazed by the details and really enjoyed our stay there.

Hotel dei Cavalieri Milano Duomo
Milano

Hotel dei Cavalieri Milano Duomo in Milan was very nice and met our expectations for a standard hotel. We had no complaints and found it comfortable for our stay in the city.

Hotel Garni Snaltnerhof
Ortisei

Hotel Garni Snaltnerhof in Ortisei was super cool and felt like having our own apartment with a large room and separate beds for the kids. The location was amazing, close to a supermarket, gondola, and bus stop.

Activity Reviews
Da Vinci's 'Last Supper' Tour
Da Vinci's 'Last Supper' Tour
Milan

The Da Vinci's 'Last Supper' Tour in Milan was absolutely amazing. Our tour guide was fantastic, very caring especially when my daughter got sick while waiting for the tour. They took great care of her with sugar water and air conditioning. The guide shared just the right amount of information, making it engaging for both adults and kids.

Venetian Aperitivo: Foodie paradise (Private tour)
Venetian Aperitivo: Foodie paradise (Private tour)
Venice

The Venetian Aperitivo: Foodie paradise (Private tour) was pleasant but not as informative as we expected. The guide was friendly and helped with ordering and paying, but there was little learning or cultural information shared. It was more of a relaxed dining experience than a tour.

The Hidden Venice & Murano Glass Art
The Hidden Venice & Murano Glass Art
Venice

The Hidden Venice & Murano Glass Art tour was valuable and interesting. Our guide was knowledgeable and shared stories, including some ghost tour elements. However, he tried a bit too hard to engage our kids and put pressure on them to answer many questions, which made it a little awkward at times. Overall, it was a good experience.

Family friendly Alpe di Siusi & Schlern hut - to - hut
Family friendly Alpe di Siusi & Schlern hut - to - hut
Italy

The family-friendly Alpe di Siusi & Schlern hut-to-hut hike was a wonderful experience. The hiking app worked well once we were there, and the accommodations in the mountain huts were fantastic. The kids loved the hike so much that they wanted to hike more instead of taking the bus back to town. It could be a bit challenging for younger children with no hiking experience, but it's perfect for our family with kids aged 9 and 11 who are good hikers.

Gelato & Pizza Making Class in Milan
Gelato & Pizza Making Class in Milan
Milan

The Gelato & Pizza Making Class in Milan was so much fun and a highlight of our trip. The chef was fantastic with the kids and the group size was manageable, allowing for individual attention. My son said it was the best pizza he had in Italy because he made it himself. We even tried to recreate the recipes at home with some success.

Local specialist: Francesco Ferraiuolo

We had a great trip to Italy but quite a lot of snafus.
Italy | Aug 29 - Sep 9, 2026

V
Valerie C.
Dallas, TX | Reviewed on Sep 15, 2026
We had a great trip to Italy and enjoyed the schedule. However, I was first disappointed when I did not hear from KimKim days before my departure and upon my arrival. Even when our driver was not waiting for us at the airport and I reached out. We did finally connect with our driver after about 15 minutes and was taken to our hotel but then he complained that he was not satisfied with the 30 euro tip. I was also disappointed that we were not able to enjoy any time at the beach, which I... Read more

We had a great trip to Italy and enjoyed the schedule. However, I was first disappointed when I did not hear from KimKim days before my departure and upon my arrival. Even when our driver was not waiting for us at the airport and I reached out. We did finally connect with our driver after about 15 minutes and was taken to our hotel but then he complained that he was not satisfied with the 30 euro tip. I was also disappointed that we were not able to enjoy any time at the beach, which I specifically stated in our planning was important to me. This was because it conflicted with our Lemoncello and hiking schedule. I also had given our ages (I am 67 and my husband is 72) and although we are in good shape, the hiking and stairs in Amalfi were a little much. Added to all the stairs in Positana, we were exhausted after just two days into our trip. The other issue was the accommodations in Tuscany, it was very rustic, more stairs, no coffee pot, no tissues (had to use toilet paper on my face) and the shower went from warm to cold in a short time. KimKim helped us rebook and we moved to Florence. The other part I did not understand is why we flew into Rome and immediately went to Amalfi and back to Positano and then back to Rome, why wouldn't we stay in Rome and then travel to a Positano. The same thing happened when we were in Tuscany, they had planned for us to travel to Florence for tours but then back to Tuscany. Why wouldn't we just stay in Florence for a couple of days. It seems we spent a lot of unnecessary time traveling back and forth which I believe could have been avoided with better planning. As far as the Aristocrat Palazzo with a secret garden, this was a joke and basically a rundown portion of someone's residence. Our guide was over 30 minutes late and once I got a hold of her via phone, said she couldn't lock her door. In the future, I would leave this tour off your itineraries.
I am hesitant to use KimKim and will be looking for other agents as we plan our trip to Greece.

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 16, 2026
Dear Valerie,
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your time in Italy and the itinerary overall, and we’re sorry that some parts of the experience fell short of your expectations.
We sincerely apologize for the driver’s inappropriate comment regarding the tip. This has already been addressed with our local team, as tipping in Italy is entirely optional.
We’re also sorry that you missed the beach club, as we know this was important to you. Unfortunately,...
Read more

Dear Valerie,
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your time in Italy and the itinerary overall, and we’re sorry that some parts of the experience fell short of your expectations.
We sincerely apologize for the driver’s inappropriate comment regarding the tip. This has already been addressed with our local team, as tipping in Italy is entirely optional.
We’re also sorry that you missed the beach club, as we know this was important to you. Unfortunately, the morning tour ran longer than expected. We understand as well that the walking and stairs along the Amalfi Coast were more demanding than anticipated.
When concerns arose with the Tuscany accommodation, however, our team responded immediately: we arranged a new hotel and, at your request, reorganized the itinerary at the last minute to move you to Florence. Throughout the trip, we remained available and did our best to adapt the arrangements and find solutions whenever possible.
The route through Rome, Amalfi, Tuscany and Venice had been discussed and agreed upon during the planning stage, following a south-to-north itinerary. We understand that, once on the ground, the travel time may have felt greater than expected.
We’re sorry that not every experience matched what you had envisioned, but we truly appreciate your feedback and the opportunity to assist you throughout your journey.
We hope you’ll remember the many enjoyable moments of your Italian trip and wish you a wonderful experience in Greece.

My wife booked this and let them know we are ...
Italy | Aug 29 - Sep 9, 2026

M
Michael C.
Dallas, TX | Reviewed on Sep 15, 2026
My wife booked this and let them know we are in our 70s.
They booked us to tight too much in almost every day resulting us to miss or not able to enjoy.
Two of the events in Tuscany region were booked to the same winery.
One of the winery places was so un friendly and room was bad and they did nothing to help get any thing for the remaining 2 days.They did help us find one at the next stop at our expense outside of what we’ve paid.
On the last day they booked a 3:00 walking tour in Venice...
Read more

My wife booked this and let them know we are in our 70s.
They booked us to tight too much in almost every day resulting us to miss or not able to enjoy.
Two of the events in Tuscany region were booked to the same winery.
One of the winery places was so un friendly and room was bad and they did nothing to help get any thing for the remaining 2 days.They did help us find one at the next stop at our expense outside of what we’ve paid.
On the last day they booked a 3:00 walking tour in Venice the guide was 45minutes late and it was really bad we stopped early.
This was our first trip of many we will be taking abroad we relied and paid handsomely for the experience We Did Not GET!
Unless they refund some of our bad booking I will be contacting people NOT TO USE THIS COMPANY. KIM KIM
Italy is wonderful Kim Kim booked us in a manner it seemed like a money grab Not thorough experience.
Anyone is welcome to contact me [email protected]
Stay away from Kim Kim.

Hotel Reviews
Palazzo Scanderbeg
Rome

Great

Authenticity & Character
N
Location
Staff
Cleanliness & Comfort
Hotel Villa Gabrisa
Positano

Wonderful

Authenticity & Character
C
Location
Staff
Cleanliness & Comfort
Hotel Splendid Venice - Starhotel
Venice

Great people and rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli

Unfriendly staff! Bad rooms a couch that was unusable . Never found the pool. It’s like no one wanted to be bothered. The wine bar up front wasn’t worth the time terribly service inconsistent hours. No coffee in room.

Authenticity & Character
Staff
Location
Staff
Cleanliness & Comfort
New couch friendly service
Activity Reviews
Visit an aristocratic Palazzo and its secret garden
Visit an aristocratic Palazzo and its secret garden
Venice

An unkept joke

Quality of Experience
Worthless
Guides, Drivers and Staff
Guide was 45 minutes late and shitty
Transport
Beach Club day in Amalfi Coast
Beach Club day in Amalfi Coast
Italy

A joke Kim Kim had booked us with so much that day by time we walked there at 5:00 They were closed. Nothing from Kim Kim

Quality of Experience
G
Guides, Drivers and Staff
Most of our drivers were really good the first one was 30 minutes late disoriented. Eve after I gave him a good tip he txt back and wanted more.
Transport
All good but the first one uncomfortable ride and driver
Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 16, 2026
Michael, thank you for taking the time to share your feedback. We are truly sorry that some aspects of your trip did not meet your expectations, especially as this was your first international journey.
We understand your concerns about the pace of the itinerary, and we are sorry that it felt too demanding. The itinerary and schedule had been discussed and agreed upon during the planning process, but we fully understand that experiencing the trip firsthand can sometimes feel...
Read more

Michael, thank you for taking the time to share your feedback. We are truly sorry that some aspects of your trip did not meet your expectations, especially as this was your first international journey.
We understand your concerns about the pace of the itinerary, and we are sorry that it felt too demanding. The itinerary and schedule had been discussed and agreed upon during the planning process, but we fully understand that experiencing the trip firsthand can sometimes feel different.
Regarding the Tuscany accommodation, we would like to clarify that our team did take immediate action when you raised your concerns. We arranged a change of accommodation and, at your request, made a last-minute adjustment to the itinerary and moved you to Florence. We were happy to make these changes in an effort to make the remainder of your trip more enjoyable.
We are also very sorry about the Venice walking tour and the guide’s delay. The guide experienced an unexpected personal issue, and we completely understand your disappointment, particularly as this was your final day.
We sincerely regret that the trip did not turn out as you had hoped. Please know that our team genuinely cared about your experience and made every effort to assist and adapt the arrangements whenever concerns were brought to our attention.
We truly appreciate your feedback and wish you many wonderful travels ahead.

Loved our multigenerational Italy trip ( Sorrento & Naples )
Italy | Sep 4 - Sep 13, 2026

Donna
Donna L.
Goldsboro, NC | Reviewed on Sep 14, 2026
Fabulous trip! Just arrived home after 10 days - custom - made travel plan to Sorrento ( base) to Amalfi Coast 8 days & 2 days Naples. Kimkim and Storywalking = Jessica worked seamlessly together to create a trip of a lifetime for a multigenerational family of 6 adults & one 21 month old. Valentina (Storywalking) & team created perfect arrangements with private drivers and guides ( Mario -Pompeii and Naples City) -- superb that were professional, personable, knowledgeable, and fun. The... Read more

Fabulous trip! Just arrived home after 10 days - custom - made travel plan to Sorrento ( base) to Amalfi Coast 8 days & 2 days Naples. Kimkim and Storywalking = Jessica worked seamlessly together to create a trip of a lifetime for a multigenerational family of 6 adults & one 21 month old. Valentina (Storywalking) & team created perfect arrangements with private drivers and guides ( Mario -Pompeii and Naples City) -- superb that were professional, personable, knowledgeable, and fun. The plan worked well-- nicely paced in-spite of the extensive heat! Accommodations were perfect for our family as well. Look forward to another trip with Storywalking in Italy in the future! PS We also had a key family event --specular arrangement with local photographer for Engagement of our son & girlfriend -- thank you Valentina ! Grazie Mille

Hotel Reviews
Villa Elisio Hotel & Spa
Napoli

Staff very helpful , clean and great breakfast buffet.

Authenticity & Character
Location
Neighborhood ? Lack stores
Staff
Cleanliness & Comfort
Comfortable bed and very clean
Grand Hotel La Favorita
Sorrento

Superb ... accommodating 6 & 1 baby well.

Authenticity & Character
Every staff member superb interactions.
Location
Nearby sea, stores, great restaurants
Staff
Took care of the 21 month with such considerations, ( vendor milk, crib, etc) .
Cleanliness & Comfort
Rooms A+
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Sep 15, 2026
Donna, Bob, and the whole family, what a joy to read your wonderful words!
We feel incredibly lucky to have had the chance to welcome all of you to our Bel Paese and to be part of such a memorable family adventure. Knowing that your journey was everything you hoped for truly makes us happy!
It sounds like you made the most of every moment, and we couldn’t be happier that the itinerary worked so well for everyone, from the youngest traveler to the adults.
And of course, the engagement...
Read more

Donna, Bob, and the whole family, what a joy to read your wonderful words!
We feel incredibly lucky to have had the chance to welcome all of you to our Bel Paese and to be part of such a memorable family adventure. Knowing that your journey was everything you hoped for truly makes us happy!

It sounds like you made the most of every moment, and we couldn’t be happier that the itinerary worked so well for everyone, from the youngest traveler to the adults.
And of course, the engagement celebration makes this trip even more unforgettable! It was such a pleasure to help make that special moment happen, and we are absolutely thrilled that we could play a small part in such an important family memory. Congratulations again to the happy couple! And congratulations to you for reaching an important milestone in your life, celebrating your birthday.

Thank you for trusting KimKim, Storywalking and our whole team to create such a special journey for your family. Seeing your dream trip come to life, and knowing that you are returning home with so many beautiful memories, is truly the best reward we could ask for.

We loved having you with us and would be delighted to welcome you all back to Italy for your next adventure. Until then, we wish the whole family many more celebrations, travels, and unforgettable moments together!

Grazie Mille, and a big Italian hug to all of you!

The Trip of a Lifetime, Beautifully Planned
Italy | Sep 2 - Sep 12, 2026

Deneen
Deneen G.
Atlanta, GA, USA | Reviewed on Sep 13, 2026
Valeria and Lucrezia, As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us. What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary. We... Read more

Valeria and Lucrezia,

As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us.

What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary.

We laughed, celebrated, learned, explored, ate far too much amazing food, and shared moments together that we will be talking about for years to come. There are memories from this trip that I know will stay with each of us forever.

Every single person you connected us with was exceptional. Our guides were absolutely incredible. Their knowledge, passion, and ability to bring Italy to life for us was simply mind blowing. Beatrice also deserves a very special mention. She was beyond helpful, responsive, and caring whenever we needed her, and knowing she was there for us gave us such peace of mind throughout the trip.

Planning a trip for six people with different interests and expectations is no small task, yet you somehow turned it all into one seamless and beautiful adventure. We are so grateful for the care, thought, and attention that went into every part of this experience.

Our hearts are incredibly full.

We came to Italy hoping for a wonderful vacation. We left with something so much greater: memories, stories, laughter, friendships, and a deeper love for this beautiful country that none of us will ever forget.

Thank you, from all six of us, for giving us the trip of a lifetime. What you created for us was truly remarkable, and we will always remember the people behind the scenes who made it so special.

With enormous gratitude and very full hearts, ❤️
Deneen and the entire group 🇮🇹

Activity Reviews
Visit of the Amalfi Coast  villages  with a shared wine tasting and lunch at Tenuta di San Francesco
Visit of the Amalfi Coast villages with a shared wine tasting and lunch at Tenuta di San Francesco
Italy

Such a fun day and a wonderful way to experience the beauty of the Amalfi Coast! We only wish we’d had more time to slow down and really take it all in, but we truly enjoyed every minute. Our driver and guide, Michele, was fantastic: friendly, knowledgeable, and made the entire day so enjoyable. The scenery was breathtaking, and the wine tasting and lunch were a lovely addition. A memorable day and a great way to see so much of this beautiful area!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private golf cart tour
Private golf cart tour
Italy

This was such a great way to experience Rome, especially when you only have a short amount of time. Our guide, Marco, was so sweet, knowledgeable, and made the experience really enjoyable. He showed us so many of Rome’s highlights and gave us a wonderful introduction to the city. Since our time in Rome was limited, the golf cart tour allowed us to see so much more than we ever could have on our own. A fun, relaxing, and memorable way to see this incredible city!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican at night: Private tour
Vatican at night: Private tour
Rome

This was such a special way to end our holiday in Italy. Our guide, Deborah, had an incredible wealth of knowledge, and the tour was extraordinarily rich in history, art, and detail. There was honestly so much to take in that at times we felt we could barely absorb everything she was sharing, especially at the end of such a full journey, but we were in complete awe. Our only disappointment was that we hadn’t realized we should arrive earlier if we wanted time to visit the Sistine Chapel, so unfortunately we missed that experience. We wish we had known in advance. That said, the tour itself was absolutely spectacular. Seeing the Vatican in the evening made it feel even more special, and Deborah made the experience truly memorable. A beautiful and unforgettable way to end our Italian adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Lemon Grove- Mozzarella Farm in Sorrento area
Lemon Grove- Mozzarella Farm in Sorrento area
Italy

Such a fun and memorable experience! The family made the entire day so special. They were funny, warm, engaging, and incredibly knowledgeable. We learned so much, including some wonderful cooking tips that we’ll take home with us and treasure for years to come. It felt personal, authentic, and full of laughter from beginning to end. An absolutely amazing experience and one of the highlights of our time in Sorrento!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Chianti wine tour with cooking class and lunch
Private Chianti wine tour with cooking class and lunch
Italy

This was truly one of our favorite days of the entire trip. Spending time with the family and being welcomed into their world made the experience feel incredibly personal and special. Learning to make authentic pasta together was so much fun and something we will always remember. The food, wine, setting, and hospitality were all wonderful, but it was the warmth of the people that made the day unforgettable. Our driver was also exceptional. He was warm, accommodating, and such a pleasure to spend time with, making an already amazing day even more enjoyable. This was so much more than a cooking class or wine tour. It felt like a genuine taste of Italian life, and it is a memory we will treasure for years to come. Absolutely five stars!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day visit to Siena and San Gimignano - guide in Siena included
Day visit to Siena and San Gimignano - guide in Siena included
Italy

This was an incredible and very full day. Our guide in Siena was simply remarkable, and her knowledge was extraordinary. The winery lunch was another wonderful highlight and made the day even more special. There was so much to see, learn, and experience that we only wished we had more time. If our schedule had allowed, two days would have been even better so we could slow down and really soak it all in. Our driver was also incredibly kind and accommodating when one of our friends became ill, which we appreciated more than we can say. A truly memorable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Private boat tour to Capri
Private boat tour to Capri
Italy

One of the highlights of our trip! The boat tour to Capri was absolutely beautiful and such a special experience for the six of us. The scenery was breathtaking, the day felt relaxed and personal, and our captain and crew were wonderful. Truly unforgettable and absolutely five stars.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli

Disappointing Planning Travel Company
Italy | Sep 1 - Sep 10, 2026

Carey
Carey S.
Orchards, WA | Reviewed on Sep 12, 2026
We planned a nearly two-week trip to Italy with KimKim after previously using them for a similar trip to Norway. From the beginning, we made it very clear that our two priorities were hiking and maintaining a vegan diet. I’ll start with the positive: all of our accommodations were lovely, clean, and felt safe. Unfortunately, the trip planning itself was disappointing. For the Lake Garda portion of our trip, our hotel was approximately 1.5–2 hours from both our planned KimKim tour and the... Read more

We planned a nearly two-week trip to Italy with KimKim after previously using them for a similar trip to Norway. From the beginning, we made it very clear that our two priorities were hiking and maintaining a vegan diet.

I’ll start with the positive: all of our accommodations were lovely, clean, and felt safe.

Unfortunately, the trip planning itself was disappointing.

For the Lake Garda portion of our trip, our hotel was approximately 1.5–2 hours from both our planned KimKim tour and the hikes KimKim recommended. This resulted in spending at least 3–4 hours driving each day during the four days we were there. With numerous accommodations available around Lake Garda and in the surrounding hills, this made very little sense. We were not given options for accommodations closer to our planned activities, which is exactly the type of logistical detail we expected a travel-planning company to help us navigate.

We also understand that traveling vegan can require additional planning. However, we specifically discussed our diet multiple times and asked about vegan-friendly accommodations. We were led to believe there were not better options available. Once we were in Italy, we discovered that there were vegan resorts and other accommodations in the area that would have suited us much better. We trusted KimKim and our planner, Anita, and therefore did not independently research every accommodation before the trip. Discovering these options while already traveling was extremely disappointing.

Most concerning was the inaccurate information we received regarding the most important hike of our trip. We specifically asked Anita before traveling whether a parking pass/reservation was required and were assured that it was not. Once there, we learned that this information was incorrect. Because the necessary arrangements had not been made approximately 30 days in advance, we had to scramble to find a way to complete the hike and ultimately do it at a time that was not what we had planned or wanted.

This was particularly frustrating because we had proactively asked about the requirement before leaving. We relied on Anita’s expertise and the information she provided—one of the primary reasons we chose to use a professional travel-planning company.

We understand that unexpected issues can arise while traveling, but these were not unforeseen circumstances. They were planning and logistical issues that could have been avoided with more accurate information and greater attention to the priorities we communicated from the beginning.

After two trips with KimKim, we will not be returning as customers

Hotel Reviews
Antica Locanda dei Mercanti
Milan

Great central location for touring downtown.

Authenticity & Character
Set in a 18th century building that has been renovated. This had the best AC of any of the locations we stayed. Despite being downtown, it was very quiet.
Location
Staff
Extremely welcoming and friendly. They readily helps us carry our bags into the hotel without hesitation since the entrance of the hotel is on the second floor. The only downside was that parking was about a 7 minute walk away from the hotel.
Cleanliness & Comfort
Very clean
Floris Green Suites
Castelrotto

Beautiful suites in a beautiful location. Staff went above and beyond to help make sure our breakfast had no animal products. They even surprised my husband with a special note and gift on his birthday. The attention to detail was very sweet and really made you feel the warm character of the region.

Authenticity & Character
Location
Small town area but with grocery and hikes near by.
Staff
extremely friendly staff. They gave us a tour of our suite upon arrival and were always happy to provide us with ice on request
Cleanliness & Comfort
Hotel Piccola Vela
Desenzano del Garda

Upgraded room was spacious. Room was nice and clean. There was plenty of green space for our dogs and the hotel was dog friendly. Location was good for family activities. It was not ideal for our trip needs.

Authenticity & Character
Location
Listen to clients purpose for trip goals
Staff
Cleanliness & Comfort
Activity Reviews
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

See initial review of trip Rental car was very uncomfortable for th amount of driving that we ended up doing. We would have much rather been offered an upgrade had we known that we would be traveling hours everyday in the car.

Quality of Experience
Guides, Drivers and Staff
Transport
Between Heaven & Earth: Madonna della Corona Sanctuary
Between Heaven & Earth: Madonna della Corona Sanctuary
Italy

Guide was friendly and knowledgeable about the area. She spoke perfect English.

Quality of Experience
We had no interest in seeing a Catholic Church and never expressed this to be important.
Guides, Drivers and Staff
Transport
2 hours away from our lodging. We were told to meet our guide at the wrong location. Luckily she reached out to us via Whats App
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 15, 2026
Hi Carey, thank you for your feedback. I’m very glad to hear that you enjoyed the accommodations and had a positive experiences with our guides.
Regarding the accommodations, we selected the hotel with several factors in mind, including the fact that you were traveling with two pets and and vegan friendly options. We also considered the location, parking availability, and walking distance to restaurants and other amenities.
As you experienced, Lake Garda covers a very large area, and driving... Read more

Hi Carey, thank you for your feedback. I’m very glad to hear that you enjoyed the accommodations and had a positive experiences with our guides.
Regarding the accommodations, we selected the hotel with several factors in mind, including the fact that you were traveling with two pets and and vegan friendly options. We also considered the location, parking availability, and walking distance to restaurants and other amenities.

As you experienced, Lake Garda covers a very large area, and driving is generally necessary to explore the region and reach the different hiking areas. In your case, the hike was less than an hour from the hotel, which is a reasonable distance given the size of the area.

Unfortunately, we were not informed that the main parking area for the Tre Cime di Lavaredo hike required a reservation in advance and I apologize for this oversight and for any inconvenience or changes to your plans that this may have caused.

I would also like to mention that throughout your itinerary, my team and I carefully selected vegan restaurants in each area where you were staying, so that you would have a variety of options available. We were also available throughout the trip to assist with additional requests, including restaurant reservations, jacuzzi bookings, and other arrangements whenever needed.

Thank you again for taking the time to share your feedback. We truly appreciate it, and we will certainly take your comments into consideration when planning future trips. Warm regards, Anita and Espiritu Travel Team.

Overall a great trip with some missteps
Italy | Aug 23 - Sep 2, 2026

Ann
Ann F.
Greenwood Village, CO, USA | Reviewed on Sep 08, 2026
Overall, we had a very good trip to Sardinia and came home with some wonderful memories. The basic itinerary was well planned, and there were several highlights that we truly enjoyed. Our first hotel was excellent, and San Pantaleo was probably our favorite town of the entire trip. We absolutely loved it and would happily return. The sailboat excursion was also very enjoyable and a beautiful way to experience the coastline. Our only disappointment was that the captain spoke no English, so we... Read more

Overall, we had a very good trip to Sardinia and came home with some wonderful memories. The basic itinerary was well planned, and there were several highlights that we truly enjoyed.

Our first hotel was excellent, and San Pantaleo was probably our favorite town of the entire trip. We absolutely loved it and would happily return. The sailboat excursion was also very enjoyable and a beautiful way to experience the coastline. Our only disappointment was that the captain spoke no English, so we missed having any commentary about where we were going, what we were seeing, or the history of the area. That would have added a great deal to the experience.

The cooking class was another highlight and was very well done.

The drive to Santa Maria Navarrese was beautiful, but it was much farther than we would have preferred. Unfortunately, the Lanthia Resort was the biggest hotel disappointment of the trip. The staff was very good and the food was excellent, but our room was not at all what we expected. There was an enormous green bathtub in the middle of the room, something we had not anticipated from the photos we had seen beforehand. When I later looked again at the hotel website, I still did not feel the photos adequately conveyed what the room was actually like. The hotel had no alternative room available, so we could not move.

Accessibility was also an issue. Reaching our room required navigating cobblestones and stone steps with our luggage, and there were no porters available to help. At our ages, this made arrival and departure unnecessarily difficult.

The drive from Santa Maria Navarrese to Alghero was again quite long—longer than we would have chosen for this trip. Once we arrived, however, we loved Alghero. It was a delightful town, and our hotel there was wonderful.

The one experience that I feel was a serious mistake in the planning was Neptune’s Cave. I had provided our ages and explained that my husband is dealing with cancer, so I was very surprised that this excursion was recommended for us. Reaching the cave involved 654 steps down and, of course, 654 steps back up. Inside the cave, the walking surfaces were also quite slippery. We did complete it, but I felt it was inappropriate for us and potentially unsafe. Had we been given an accurate description of the physical demands beforehand, we absolutely would not have chosen this excursion.

Despite those issues, we really enjoyed Sardinia and would definitely visit again. If I were planning the trip over, I would keep much of the northern portion of the itinerary but eliminate the long drive south to Santa Maria Navarrese. I would have preferred to stay in northern Sardinia and find a comparable catamaran or boating experience there. That would have reduced the amount of driving considerably and made the trip feel more relaxed.

There was a great deal that was done very well, and we are grateful for the experiences we had. I think the biggest opportunity for improvement would be to consider not only what is interesting to see, but also the distances involved and whether particular hotels and activities are appropriate for the travelers’ age, mobility, and circumstances.

Hotel Reviews
Villa Las Tronas
Cagliari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lanthia Resort
Santa Maria Navarrese
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Suera San Pantaleo
Olbia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Splendide Royal - The Leading Hotels of the World
Roma

Great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
A Day at Sea: Sailing Experience in the Gulf of Orosei
A Day at Sea: Sailing Experience in the Gulf of Orosei
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Authentic Sardinian Cooking: Pasta & Seadas
Authentic Sardinian Cooking: Pasta & Seadas
Olbia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Boat Day to the Protected Marina Reserve of Tavolara
A Boat Day to the Protected Marina Reserve of Tavolara
Italy

it would’ve been helpful if the boat captain had spoken English

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Naples & Madrid | Replied on Sep 22, 2026
Dear Ann, Thank you for taking the time to share such detailed feedback. We’re very happy to hear that you enjoyed so many aspects of your Sardinia journey. Regarding Lanthia Resort, the room with the tub in the room was not the room we requested and due to the hotel being fully booked during your stay, they could not accommodate you in a different room. We are sorry for the inconvenience this might have caused you. As for the driving distances, Sardinia is a large island, and some of the... Read more

Dear Ann,

Thank you for taking the time to share such detailed feedback. We’re very happy to hear that you enjoyed so many aspects of your Sardinia journey.

Regarding Lanthia Resort, the room with the tub in the room was not the room we requested and due to the hotel being fully booked during your stay, they could not accommodate you in a different room. We are sorry for the inconvenience this might have caused you.

As for the driving distances, Sardinia is a large island, and some of the more beautiful and less-touristed areas naturally require longer travel times to reach. The itinerary was designed to give you the opportunity to experience different parts of the island, including some of these more off-the-beaten-path areas. The driving times were also indicated in the itinerary and discussed in our messages, although we understand that the distances may have felt longer than expected once on the road.

We also appreciate your feedback regarding Neptune’s Cave and will certainly take your comments into consideration when planning similar experiences for future travelers.

Thank you again for sharing both the highlights of your trip and the areas where we can continue to improve. It was a pleasure helping plan your journey.

Warm regards,
Rita

Italy - This was the trip of a lifetime!
Italy | Aug 17 - Aug 27, 2026

Mike
Mike D.
Newark, NJ | Reviewed on Sep 07, 2026
This was the trip of a lifetime!
Luca was great to work with in planning this trip. He was always responsive and friendly and very helpful in making suggestions and answering questions. It was so convenient to have everything pre-booked and everything worked and timed out perfectly - from train tickets to car service to hotel check ins to private tours.
The hotels were all great and conveniently located to all we planned to do. We would like to give a special shout out to the front desk...
Read more

This was the trip of a lifetime!
Luca was great to work with in planning this trip. He was always responsive and friendly and very helpful in making suggestions and answering questions. It was so convenient to have everything pre-booked and everything worked and timed out perfectly - from train tickets to car service to hotel check ins to private tours.
The hotels were all great and conveniently located to all we planned to do. We would like to give a special shout out to the front desk staff at the Charme Spagna Boutique in Rome and the rooftop bartender/housekeeper at Hotel Sorrento City in Sorrento - and to our favorite concierge, Leonardo, at Hotel Davanzati in Florence, who was incredibly friendly and helpful. All of the tours were fantastic. We definitely recommend visiting the coliseum and the Roman Ruins, and we especially enjoyed the tour guides who led us through Accademia Gallery in Florence and the walking tour/St. Mark’s Church/Doge’s Palace tour in Venice.
The one thing that would have made this trip even better is if the Kim Kim app was more functional by listing times and details and transfer information. It would be helpful to use the app rather than having to refer to the web browser for each part of the trip.
We will absolutely use Kim Kim again to plan our next overseas adventure!

Local specialist: Luca D'Arcangelo

Honeymoon in Italy!!
Italy | Aug 22 - Sep 5, 2026

Liz
Liz R.
Madison, WI | Reviewed on Sep 06, 2026
We just got back from our honeymoon in Italy and had an amazing time! Catarina, Anna, and Roberta from the travel agency were amazing to work with! Catarina helped with the up front planning and found us some amazing experiences across the country we never would have found on our own. Anna took care of all of the logistics and made sure we knew about any last minute changes; it was so nice to have the tickets for everything all in one spot. Roberta met us at the airport and helped us while we... Read more

We just got back from our honeymoon in Italy and had an amazing time! Catarina, Anna, and Roberta from the travel agency were amazing to work with! Catarina helped with the up front planning and found us some amazing experiences across the country we never would have found on our own. Anna took care of all of the logistics and made sure we knew about any last minute changes; it was so nice to have the tickets for everything all in one spot. Roberta met us at the airport and helped us while we were in Italy with the names of people we were meeting and answered any last minute questions that came up. This team made the trip seamless and we couldn’t have planned it better, we are so thankful!

Activity Reviews
Private cooking class in Pienza
Private cooking class in Pienza
Italy

This was a blast and we’d do it again in a heartbeat!!

Private bike tour in Tuscany Countryside
Private bike tour in Tuscany Countryside
Italy

Absolute amazing!!! This was our favorite day with the bike ride and then the amazing lunch and winery tour!

Local specialist: Caterina Belvedere

Great job by Andrea. Excellent advice and gu...
Italy | Aug 29 - Sep 5, 2026

D
David S.
Chicago, IL | Reviewed on Sep 06, 2026

Great job by Andrea. Excellent advice and guidance; terrific guides; attentive service and responsiveness during our trip.

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Sep 06, 2026

Thank you so much David, it was a pleasure working with you at this trip. Always happy to assist you for any future trip.

Amazing Italy Travels
Italy | Aug 22 - Sep 1, 2026

Ruth
Ruth B.
Chicago, IL | Reviewed on Sep 04, 2026

With the exception of the 2nd boat excursion, everything was seamless! All drivers and tour guides were very good, and knowledgeable in their areas! Our driver, Francesco Scervino, however, was absolutely outstanding!! He went over and beyond, and always made sure we were comfortable, answered questions, and even helped connect us with a relative in a small town in Italy!! All tours were perfect! Thank you! We thoroughly enjoyed Italy!!

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 07, 2026

Dear Ruth,
Thank you so much for your beautiful review! I'm delighted to hear you enjoyed your time in Italy and that our guides and drivers made your experience so special.
It was a pleasure to be part of your Italian journey, and we hope to welcome you back soon. Thank you once again!

Worry-free and Well-planned!
Italy | Aug 21 - Aug 26, 2026

Amanda
Amanda C.
Chicago, IL | Reviewed on Aug 28, 2026
We had an absolutely fabulous experience! I’ll admit, I was a little nervous going into the trip because I had never used this company before, and when you’re traveling to another country and relying on someone else to coordinate so many details, you’re putting a lot of trust in them. Those nerves disappeared very quickly. Everything was so thoroughly planned, and every detail was executed perfectly. From start to finish, we truly didn’t have to worry about a thing. One of the things I... Read more

We had an absolutely fabulous experience! I’ll admit, I was a little nervous going into the trip because I had never used this company before, and when you’re traveling to another country and relying on someone else to coordinate so many details, you’re putting a lot of trust in them. Those nerves disappeared very quickly. Everything was so thoroughly planned, and every detail was executed perfectly. From start to finish, we truly didn’t have to worry about a thing.

One of the things I appreciated most was how seamless all of our transportation and meeting arrangements were. We never had to wonder where we were supposed to go or who was picking us up. Most of the time, our driver or guide was waiting at the meeting location with a sign with my name on it, which made everything incredibly easy. Everyone was on time and exactly where they said they would be.

Each excursion that was planned for us was something we genuinely enjoyed. The only exception was the Venetian rowing lesson—we would have preferred to simply enjoy a ride rather than row ourselves—but that was such a small part of an otherwise incredible itinerary.

There was only one instance when I couldn’t locate our pickup person, and as soon as I reached out, the response was immediate. We found each other right away, which gave me even more confidence knowing that if something did come up, help was readily available.

My only reason for giving our local specialist a slightly lower rating was because when I first started planning the trip, I had an amazing specialist who was incredibly attentive and helpful. She apparently left, and I was reassigned to someone else. While everything still came together beautifully, my new specialist wasn’t quite as attentive and sometimes came across a little short in her communication. That may simply have been a cultural or communication-style difference, but there was a noticeable difference from the experience I had with my original specialist.

Overall, I truly could not be happier with our trip. The entire experience was incredibly smooth, well organized, and allowed us to simply enjoy ourselves without worrying about the details. Any hesitation I had about using a company I had never worked with before was completely gone by the end of the trip. It was an amazing experience, and I would do it again a thousand times over!

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Sep 03, 2026
Dear Amanda, Thank you so much for your thoughtful review! It was truly a pleasure helping you plan and coordinate your trip, and we’re delighted to hear that everything felt seamless and allowed you to simply relax and enjoy Italy. We really appreciate your honest feedback about the Venetian rowing lesson and the change of local specialist. Your comments are very valuable to us and will help us continue improving our service. Most of all, we’re so happy to know that your initial concerns... Read more

Dear Amanda,

Thank you so much for your thoughtful review! It was truly a pleasure helping you plan and coordinate your trip, and we’re delighted to hear that everything felt seamless and allowed you to simply relax and enjoy Italy.

We really appreciate your honest feedback about the Venetian rowing lesson and the change of local specialist. Your comments are very valuable to us and will help us continue improving our service.

Most of all, we’re so happy to know that your initial concerns disappeared and that you had such a wonderful experience. Thank you for trusting us with your trip—we’d be thrilled to welcome you back to Italy anytime! 🇮🇹

Responsive customer service team during travels
Italy | Aug 21 - Aug 27, 2026

Beth
Beth S.
Ruskin, FL | Reviewed on Aug 28, 2026
Kimkim was great and getting a trip organized in such a short period of time. We went to Milan Italy and then took day trips via public transportation throughout the week. The team was responsive to all concerns that we had during our trip. Anita was great and helping us plan our day trips and getting excursion scheduled. My only complaint is the hotel that was chosen was so far from everything else that we did. I felt like we spent so much time traveling back-and-forth on trams and trolleys... Read more

Kimkim was great and getting a trip organized in such a short period of time. We went to Milan Italy and then took day trips via public transportation throughout the week. The team was responsive to all concerns that we had during our trip. Anita was great and helping us plan our day trips and getting excursion scheduled. My only complaint is the hotel that was chosen was so far from everything else that we did. I felt like we spent so much time traveling back-and-forth on trams and trolleys and trains to get to where we needed to go when we could’ve been closer to the city center. There were no restaurants or shopping nearby our hotel. If we had been closer to the city center, it would’ve made for a much more enjoyable trip.

Hotel Review
Hotel Canada Urban & Chic

The hotel was very clean and accommodating. Not any special amenities. Unfortunately, it was far from the city center, shopping, and restaurants. However, it was quiet and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 03, 2026

Hi Beth, thank you so much for your feedback! I’m glad to hear you enjoyed your trip and that our team was always responsive and helpful. I’m sorry to hear that the hotel location wasn’t ideal and appreciate you sharing this feedback, it’s very valuable for future planning.

It was a pleasure helping you with your Italy trip, and I hope you made many wonderful memories! Wishing you all the best, and I’d be delighted to help you plan another adventure in Italy, Spain, Portugal, or Morocco in the future. Warm regards, Anita and Espiritu Travel Team!

It Could Have Been Better
Italy | Dec 20 - Jan 3, 2026

M
Magdalena C.
Riverside, CA | Reviewed on Aug 27, 2026
While the process was quite simple, and the local specialist appeared to be very knowledgeable having had time to sit and reflect there are many things that were in retrospect quite frustrating. First I am not sure how a tour of the Ufitzi in Florence was not recommended as part of our itinerary. We spent four days in Florence, and it for sure should have been one of them. Second we were talked out of staying in Positano for New Years Eve because nothing would be open, only to discover they... Read more

While the process was quite simple, and the local specialist appeared to be very knowledgeable having had time to sit and reflect there are many things that were in retrospect quite frustrating. First I am not sure how a tour of the Ufitzi in Florence was not recommended as part of our itinerary. We spent four days in Florence, and it for sure should have been one of them. Second we were talked out of staying in Positano for New Years Eve because nothing would be open, only to discover they host a huge New Years Eve beach party so that information was simply false, and Positano remains one of the best two hour segments we had in our two weeks in Italy. Three days there would have been the best possible end to our adventure. Instead we spent New Years Eve enclosed in a restaurant with no views, and a ridiculously expensive pre-fix menu half of which my older daughter did not eat-which I was told was not alterable while tables around us had altered options. In my past experiences with Kim Kim the local specialist has had so much insight and has connected us with local guides who were simply amazing. Our Florence City Guide was amazing, as was our Coliseum guide-both so knowledgeable and passionate about the places we were seeing. Our Rome sunset tour guide was a nightmare-we did not get to go into the Parthenon which was supposed to be included, and when asked for a recommendation for food for my children who needed a snack she said she was on a diet and did not really eat out. It was truly unbelievable. I hope one day to go back to Italy, but this was not the magical trip we had imagined.

Hotel Reviews
Palazzo delle Grazie
Sorrento

Super cute, just off the main square. Breakfast was nice, if not as fresh as we normally see in Europe and staff was so sweet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dei Mellini
Rome

This hotel is fine. The staff was friendly. The breakfast was okay, but nothing special. We ended up in two connecting rooms as opposed to the family suite we had booked. It was sort of close to everything which meant really it was close to nothing. Everything was a 20 plus minute walk away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Location was AMAZING, and the room was decent sized with plenty of space for both of my daughters. It made all of Florence walkable but was in a quiet area.

Authenticity & Character
They provided a book about the Medici family my 16 year old was enchanted by. It had so many fun facts!
Location
Staff
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

This was an amazing space in a fantastic location. Highly recommend for families who can use a little more living space. The stairs would not be great for young children, but school age and up would be a great fit!!

Authenticity & Character
Location
Staff
So helpful, and walked us over the first night so we would not get lost. They were great.
Cleanliness & Comfort
Activity Reviews
Free Day on the Amalfi Coast
Free Day on the Amalfi Coast
Amalfi Coast

This was not an activity-unclear why it is here.

Quality of Experience
Guides, Drivers and Staff
This would be us.
Private Evening Rome Walking Tour
Private Evening Rome Walking Tour
Rome

This was TERRIBLE. The guide was awful and we did not get to enter the Parthenon as advertised because of some change of rule in guides being allowed in (I am still unclear on why a time change was not made to allow the tour to be what we were supposed to be having.) Additionally, when asked for a good place to grab a snack during the three hour walking tour the guide spent 10 minutes talking about her diet, and patting her stomach. When asked again she indicated she was not sure. We ended up a terrible tourist cafe which given we paid a guide was RIDICULOUS. The guide makes all the difference in these types of tours, and this was a failure of the travel agency.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport was feet.
Jewish Ghetto & Trastevere Tour
Jewish Ghetto & Trastevere Tour
Rome

This was a bit of disaster. It became a tour of 1000 churches when we were really interested in the Jewish History of Rome. The synagogue was not included, and at one point in the Trastevere we walked in to tour a church while a funeral was occurring. We did see some amazing theater ruins, and some gorgeous, stained class as well as very old churches with wells in the front. Our afternoon ended with kosher pizza which was delightful.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport was feet.
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Positano was AMAZING. I wish our lunch restaurant had an ocean view, but the food was very good. The guide was funny, and knowledgeable and the windy roads were well navigated.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

Our guide was very good, but this was a bit of a nightmare. It was SOOOO crowded, and the guide was in a bit of a hurry. My teens would have liked to spend more time looking at the animal sculptures and she kind of rushed them through to walk through endless rooms of tapestries they had no interest in. The Sistine chapel was shoulder to shoulder-and not quiet, despite the photography prohibition people were taking photos on their phones and in general it just ruined the awe. Nothing however could ruin the awe of the basilica and Michelangelo's pieta.

Quality of Experience
Guides, Drivers and Staff
Transport
This was a walking tour-transport was your feet.
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

This tour, which included the entire area outside the coliseum was amazing. The guide knew all the stories, and to stand in the places where the history occurred while hearing the history was what I came to Rome for. The coliseum was one of the few things that really cannot be oversold. The size, the architecture it was surreal.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour-transport is your feet.
Central Food Market & Tuscan Cooking Class
Central Food Market & Tuscan Cooking Class
Florence

This was a very good experience, because the day we went the market was closed sadly we did not get the central food market experience. I wish we had known that, as we might have been able to go a different day.

Quality of Experience
Food
The ravioli and the sauce, it was all amazing.
Guides, Drivers and Staff
The young women leading
Transport
This category is not applicable.
Private Walking Tour of Florence | City Highlights with David & Duomo
Private Walking Tour of Florence | City Highlights with David & Duomo
Italy

AMAZING. Our guide was the best we had in Italy-he was funny, engaging and picked up very quickly on what was of interest to my 16 and 21 year old. His love for the city and flexibility to what was of interest to use was an amazing combination. I wish Marco had been out guide for all of Italy!

Quality of Experience
Guides, Drivers and Staff
Transport
This is a walking tour-so transport is your feet.
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

This was very nice. Would have been better if it had included a tour of the palace as well as the church. It was a lot of you should come back here and do x-which given we were in Venice for two days was not great. However, the guide was very kind, and made great restaurant recommendations.

Quality of Experience
Guides, Drivers and Staff
It was a little challenging to find out guide, but once we located her it was very good.
Transport
This is a walking tour. So transport was your feet.
Local specialist: Maria Grazia Rubino

An Amazing and Memorable Trip to Italy.
Italy | Aug 13 - Aug 22, 2026

Sabine
Sabine J.
Country Club, FL | Reviewed on Aug 24, 2026
Our Italy trip was an amazing experience from start to finish! Everything was well organized, and the itinerary made traveling between the different cities easy and enjoyable. We were able to experience so much without feeling overwhelmed. Anita was very helpful throughout the planning process and made sure everything was arranged for us. The accommodations, transportation, tours, and activities all came together smoothly. We especially loved getting to experience the history, culture,... Read more

Our Italy trip was an amazing experience from start to finish! Everything was well organized, and the itinerary made traveling between the different cities easy and enjoyable. We were able to experience so much without feeling overwhelmed.

Anita was very helpful throughout the planning process and made sure everything was arranged for us. The accommodations, transportation, tours, and activities all came together smoothly. We especially loved getting to experience the history, culture, beautiful scenery, and the Amalfi Coast.

Overall, there really isn’t much I would change or complain about. It was a wonderful and memorable trip, and I would definitely recommend Kimkim to anyone planning a trip to Italy.

Hotel Reviews
Hotel Tirrenia
Sorrento
Rivoli Boutique Hotel
Florence
Hilton Rome Airport Hotel
Fiumicino
Hotel Monte Cenci
Rome
Activity Reviews
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
A Food Lover’s Rome: Campo de’ Fiori, Jewish Ghetto & Trastevere
Rome
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy
Discover the Vatican: From the Museums to the Sistine Chapel
Discover the Vatican: From the Museums to the Sistine Chapel
Italy
The Ligurian Excursion: A Full-Day Escape to Cinque Terre
The Ligurian Excursion: A Full-Day Escape to Cinque Terre
Florence
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Aug 24, 2026

Hi Sabine, thank you so much for your trip review! It was truly a pleasure helping you plan your Italy adventure, and I’m so happy to hear that everything came together smoothly and just as we planned. ;)
I’m especially happy that the itinerary was well-paced and allowed you to see and experience so much without feeling rushed. Thank you for your recommendations and wishing you many more wonderful adventures ahead! Anita and Espiritu Travel Team 🤩

Family trip in Rome and Florence
Italy | Aug 6 - Aug 19, 2026

Jason
Jason C.
San Carlos, CA | Reviewed on Aug 23, 2026
We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and... Read more

We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and exciting stories, providing lots of historical, cultural and personal snippets that were delightful, making the tour continuously interesting. I thought the choice of the time of the tours were mostly right (early morning), although we had to make a request to shift one tour to an earlier time to avoid the hot afternoon. We had a great transfer to the airport in Florence, but wished that the one from the airport in Rome was a bit more personable (and on-time).

Everything went smoothly - all organized accommodation, transfers, and activities happened on time without a hitch. Overall, a wonderful adventure that hit the right spot for the family.

Hotel Reviews
Hotel Pendini
Florence

Really central location, right next to one of the main squares in the city, allowing us to walk everywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel
Rome

Location was really central. Loved the breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 28, 2026
Jason, it was so wonderful helping you build a fun adventure in Italy for your family! Thank you so much for taking the time to share such a thoughtful review! I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the... Read more

Jason, it was so wonderful helping you build a fun adventure in Italy for your family!

Thank you so much for taking the time to share such a thoughtful review!

I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the kids! And I’m glad Giovanni made such a memorable impression; guides like him can really bring places like the Colosseum and Roman Forum to life! I personally had a former professor and it doesn't sound like as much fun as you had, but I was also stuck in the afternoon heat LOL!

I also appreciate you sharing the constructive feedback regarding the tour timing and airport transfer in Rome. I’m always grateful for those details - we will use them to improve the experience for future travelers by collaborating on a solution with that partner.

Thank you again for trusting me with your trip, and I hope Italy won’t be your last family adventure with kimkim!

Best regards,
Alex

An Unforgettable Family Vacation to Italy — Thanks to Melanie R.!
Italy | Jun 16 - Jun 24, 2026

Stan
Stan Y.
Los Angeles, CA | Reviewed on Aug 21, 2026
We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie... Read more

We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie absolutely delivered.

Throughout the planning process, Melanie communicated with me regularly to make sure every detail was right. She took care of virtually everything—hotels, private drivers, exceptional tour guides, activities, restaurant recommendations, transportation, and all the logistics in between. What really stood out was how thoughtfully everything was selected. This never felt like a generic itinerary; it felt like a trip designed specifically for our family.

Our vacation began in Venice, where Melanie arranged a wonderful walking tour followed by a gondola ride through the canals. Our guide, Giovanni, was amazing. Both of our children absolutely adored him, and he became one of the most memorable parts of the entire vacation for them. We explored this beautiful city, experienced Venice from the canals, and enjoyed some incredible local food. It was a fantastic start to our trip.

From Venice, we traveled to Naples, which had been on my bucket list for a long time. Some of our favorite experiences of the entire vacation happened during this part of the trip.

One of the highlights was visiting a local farm near Sorrento, where our family participated in a mozzarella-making class. The owners of the farm then prepared an incredible farm-to-table lunch for us using local ingredients. Sitting together as a family, enjoying an amazing homemade meal while overlooking the farm, was one of those special experiences that we will remember for years.

We also did a local pizza and gelato-making class, which was another huge hit with the entire family. Not only was it a lot of fun, but we ended up having the best pizza of our entire trip—and the gelato was amazing too! We also visited Mount Vesuvius and the ruins of Pompeii, giving our children the opportunity to experience history firsthand in a way that was exciting and memorable.

We finished our vacation in Rome, where Melanie continued to strike the perfect balance between history and experiences that our children would enjoy. We had a private tour of the Colosseum, followed by a gladiator school experience that the kids absolutely loved. We also visited the Vatican and Sistine Chapel with another excellent private guide who made the experience both interesting and enjoyable for our family.

I wish I had the names of every guide and driver we had along the way so I could recognize each of them personally. Without exception, our guides and drivers were amazing. They were professional, knowledgeable, personable, and wonderful with our children. That consistency throughout a multi-city trip says a lot about Melanie and the quality of the people and vendors she works with. She made sure we were in excellent hands everywhere we went.

Just as importantly, Melanie’s service didn’t stop once our vacation began. She stayed in touch with us throughout the trip to make sure everything was going smoothly and that we were being well taken care of. Traveling internationally with children can be stressful, and having Melanie checking in and knowing she was there if we needed anything gave us tremendous peace of mind.

Looking back, what made this vacation so special was the combination of incredible destinations and experiences with how smoothly everything came together. Melanie handled the details and logistics so that we could simply enjoy Italy, spend time together, and make memories as a family.

I highly recommend Melanie R., especially to families traveling with children. She understands that a great family vacation needs to be enjoyable for the adults while also keeping the children engaged and excited, and she did an exceptional job creating that balance for us.

This was truly an amazing family vacation, and Melanie deserves so much of the credit for making it happen. We are already looking forward to working with her again to plan our next vacation to this region.

Thank you, Melanie, for taking such wonderful care of our family and for giving us a vacation we will remember for a lifetime!

Hotel Review
Palazzo Nainer
Roma

Wonderful Stay at Palazzo Nainer – Excellent Service and Location We had a wonderful stay at Palazzo Nainer during our family vacation in Italy and would highly recommend this hotel. The service was excellent throughout our stay. The staff was friendly, welcoming, attentive, and made us feel very well taken care of. The hotel itself was extremely clean and well maintained, which made our stay very comfortable. One of the highlights was the breakfast. The quality and taste of the food were excellent, with a great selection each morning, and the service was equally impressive. It was a wonderful way to start each day before heading out to explore Rome. The location was also ideal. We found it very convenient for sightseeing, dining, and experiencing the city, while still providing a comfortable place to return to after a full day of activities. Overall, we had an excellent experience at Palazzo Nainer. Between the outstanding service, cleanliness, delicious breakfast, and fantastic location, it was a great choice for our family’s stay in Rome. We would absolutely stay here again and highly recommend Palazzo Nainer to anyone visiting Rome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Colosseum tour and Gladiator experience
Private Colosseum tour and Gladiator experience
Rome

The Perfect Rome Experience for a Family with Kids! Our private Colosseum tour followed by Gladiator School was one of the most fun and memorable experiences of our family vacation in Italy. If you are visiting Rome with children, we highly recommend combining these two activities! Our Colosseum tour was excellent. Having a knowledgeable private guide made a huge difference, especially while traveling with kids. Our guide brought the history of the Colosseum and ancient Rome to life and helped us understand what it would have been like during the time of the gladiators. Seeing such an iconic historical site in person was incredible for our entire family. Following the Colosseum with Gladiator School was the perfect choice. After learning about gladiators and seeing where they actually fought, our kids had the opportunity to experience a little of that history themselves. They had an absolute blast! It was fun, interactive, and a great change of pace after sightseeing. What we loved most was how well the two experiences complemented each other. The Colosseum tour gave our children the history and context, while Gladiator School turned what they had just learned into a hands-on experience they could participate in and enjoy. For families traveling to Rome with children, this is a fantastic combination. It was educational without feeling like a history lesson, active and entertaining for the kids, and equally enjoyable for the adults. One of our favorite family experiences in Rome and a wonderful way to make ancient Roman history come alive for our children!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Family Vatican & Sistine Chapel Visit
Private Family Vatican & Sistine Chapel Visit
Rome

An Amazing Vatican and Sistine Chapel Experience with an Excellent Guide Our visit to the Vatican and Sistine Chapel was one of the highlights of our time in Rome and a truly memorable experience for our entire family. Our private guide was excellent—extremely knowledgeable, professional, personable, and engaging. There is so much history, art, and significance throughout the Vatican that it could easily feel overwhelming, but our guide did a wonderful job explaining everything in a way that was interesting and easy to understand. We were traveling with children, and we especially appreciated the guide's ability to keep the experience enjoyable and engaging for the whole family. Seeing the Vatican's incredible art, architecture, and history in person was remarkable, and entering the Sistine Chapel was an unforgettable experience. Having such a knowledgeable guide added so much context to what we were seeing and allowed us to appreciate the experience on a much deeper level. We highly recommend this tour, particularly for families visiting Rome. Having an excellent private guide made a tremendous difference and turned what could have simply been a sightseeing visit into a meaningful and memorable experience. A must-do while in Rome and an experience our family will remember for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Mozzarella tour and tasting
Mozzarella tour and tasting
Italy

An Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. We visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & stop for lunch
The Ruins of Pompeii & stop for lunch
Italy

An Incredible Day at Pompeii and an Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. Our visit to Pompeii was fascinating. Walking through the ancient ruins and seeing firsthand how people lived nearly 2,000 years ago was an incredible experience for both the adults and our children. It brought history to life in a way that simply cannot be experienced through books or pictures. After Pompeii, we visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Neapolitan Pizza Making Experience
Neapolitan Pizza Making Experience
Naples

One of Our Favorite Experiences in Naples — And the Best Pizza of Our Trip! Our pizza and gelato-making experience in Naples was one of the highlights of our entire family vacation in Italy. We were traveling with our children, and this was the perfect activity for the whole family—fun, interactive, educational, and, most importantly, absolutely delicious! The pizza-making experience was fantastic. We learned how to prepare authentic Neapolitan pizza and had a great time making our own pizzas from scratch. The experience was very hands-on, and the instructors made it enjoyable and engaging for both the adults and the kids. And the finished product was incredible! We ate a lot of pizza during our trip through Italy, but the pizza we made here was our favorite pizza of the entire vacation. There is something especially memorable about sitting down together and enjoying a delicious Neapolitan pizza that you just made yourself. The gelato-making experience was just as much fun. The kids especially enjoyed learning how gelato is made, and of course, getting to enjoy the finished product afterward was even better. The gelato was absolutely delicious! What we loved most was that this wasn't simply a meal—it was an experience our family could enjoy together. Our children were actively involved, everyone had fun, and we came away with a wonderful memory of our time in Naples. If you're visiting Naples, especially with children, we highly recommend this pizza and gelato-making experience. It was fun for the entire family, the food was amazing, and it gave us a chance to experience an important part of Neapolitan culture in a hands-on and memorable way. Definitely one of our favorite activities of the entire trip—and we are still talking about that pizza!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Venice Walking and Gondola Tour
Private Venice Walking and Gondola Tour
Venice

An Unforgettable Introduction to Venice with Giovanni! Our private walking tour and gondola ride with Giovanni was one of the highlights of our family vacation in Italy and the perfect way to experience Venice for the first time. Giovanni was absolutely fantastic. He was extremely knowledgeable about Venice, its history, culture, and local life, but what made the experience truly special was his personality and the way he connected with our entire family. We were traveling with two children, and both of our kids absolutely adored him. He kept them interested and entertained throughout the tour, and they were still talking about Giovanni afterward. He became one of the most memorable people they met during our entire trip to Italy! The walking portion of the tour gave us a wonderful introduction to Venice and helped us appreciate the city beyond simply seeing the major sights. Having a private guide made the experience much more personal and enjoyable, especially as a family with children. Following the walking tour with a gondola ride through the canals was the perfect way to finish the experience. Seeing Venice from the water after exploring it on foot gave us two completely different perspectives of this beautiful and unique city. Giovanni helped make our first experience in Venice truly special. He was knowledgeable, personable, engaging, and wonderful with our children—the kind of guide who can turn a great tour into a lasting family memory.

Quality of Experience
Guides, Drivers and Staff
Giovanni is the best. Highly recommend him. Our kids loved him! We all did.
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 25, 2026
Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important...
Read more

Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important factor to consider. Well from your lovely review and from the photos and our messages during your trip I can say mission accomplished ''the kids were not bored on this trip!''!!

Thanks again Stan and family, I can't wait for your next trip to Italy!

Melanie

Why travelers love kimkim

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