Kimkim Trip Reviews for Italy

What a great trip! Everything went very smoothly and the level of detail and accommodation was truly fantastic. Rita did a great job setting everything up for us and our guides from Liv Tours (Big Mama - Colosseum, Lia - Pompei, Giulia - Florence) were all exceptional! We were very impressed with the level of service we received from everyone along the way. We will cherish our memories of this trip. Thank you.

Rita from Espiritu Travel was wonderful to work with. She was prompt and flexible and responsive. Our portion of vacation in Venice was stress free. The morning started with an excellent native Venetian guide Enirico for the Doge’s Palace and St Marks square and basilica. He was easy to understand and had a good pace. The younger guide Sebastiano(?) used for a day trip to Murano and Burano was a ton of fun although had a heavier accent making it slightly difficult to understand for our children and my husband who is a non native English speaker. The pasta making was perfect and a highlight of our trip. Our day trip was a long day but worth it. Our drivers were timely and so very patient as we shopped and looked around. The guide arranged for Pompeii was the best ! So clearly knowledgeable about the history, architecture and lifestyle of the civilization of that time , and a native as well of the area. We are so glad of the assistance for the planning of the memorable trip.

Activity Review

The Art of Venetian Masks: A Family Workshop

Venice

So much fun even for the non artsy like me. Just the right amount of time, effort and neat location to explore away from. St marks square .

Quality of Experience

Unique opportunity

Guides, Drivers and Staff

Clear and helpful

We had the trip of a lifetime and Elenora made sure every detail was perfect! The travel between Milan to Lake Como to Venice was seamless. We will definitely be using KimKim to plan future vacations!

I wish that I could give more than 5 stars for Giulia and her team. I received more than I paid for due to Giulia's constant messages on ideas that she had and places to go. She always had an insight to where we were and was very involved before and during the trip. When I was lost on a custom or courtesy, she gently and easily readdressed it all without me having to wait a long time.
I highly recommend anyone use this team and I will be referring friends and family to Giulia as it comes up. Thank you for helping make my wife's birthday trip an unforgettable experience.

Jay and Lys

Activity Reviews

Winery visit with wine tasting and cooking class

Italy

Our day started and ended with a great driver, Stefano, who was knowledgable about the area and had a clean and beautiful van to take us around. Seriously, great driver. He was technically supposed to have dropped us off but just HAD to take us to a very romantic must see spot before we left, Piazzale Michelangelo. This was NOT on the itinerary and he made it happen. The winery was incredible and the staff were amazing. We ended up ordering a bunch of stuff, since we liked it so much!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Rome Private Guided Walk

Rome

Our guide was kind and cared about what we wanted to see, skipping things that she knew we didn't want to do, which gave us more time to see and do the things we really wanted to. As a lover of history, she was able to give us the down and dirty of everything Rome, since she is a born and raised Roman. She was amazing. I highly recommend Maria, our guide as the go to professional for anyone visiting Rome.

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our time in Italy overall! Our small group tours were some of our favorites!

Our party of 5 family members (3 seniors) had a great tour of Sicily. The accommodations were all amazing and luxe in central locations so we could easily walk to restaurants and shopping as requested. Gianluca and our Palermo suites were especially impressive. Our guides (Marcella in Palermo and Grazia in Catania were fun and knowledgeable ; and drivers ( Giulia, Giuseppi and Francisco and. Maurizio) were prompt friendly and helpful. Thanks for a memorable trip!

From the moment Irene reached out to me to start the planning of our trip, to the time we boarded our return flight - everything went as smoothly as possible.
This was our third trip w/ Kimkim and we are happy that it worked out as we expected.
We are super thankful to Irene and Travel12 team for making our trip memorable.
All the guides, drivers were very knowledgable, respectful and we enjoyed talking to them during our tours.
Thank you!!

Hotel Reviews

Hotel Modigliani

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Continental Hotel Naples

Naples

Authenticity & Character

Location

Staff

The front desk staff can do better with friendly communication.

Cleanliness & Comfort

Hotel Santa Maria Novella

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Floor

Milano

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Appian Way and Catacomb Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

did not expect a Merc S350 :) this transport was the best of the trip.. enjoyed a lot!

Private Full Day Tivoli Tour from Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

we walked to all the destinations - hotel selection was really good.

Private Amalfi Coast Driving Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Naples Walking Tour & Seafood Dinner

Naples

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Milan Highlights Private Tour with Last Supper & Duomo

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

Milano Fashion Tour

Milan

we were delayed by 15-20 mins, no mistake of our guide, but the GPS took us on a long route. though our time was short, we got good info on Armani, walked to Prada. Very nice of our guide to spend good time w/ us.

Quality of Experience

Guides, Drivers and Staff

Lake Como full-day Trip from Milan

Milan

we had a really good visit to Lake Como. The weather goddess favored us and gave such a wonderful day - both cloudy and bright and sunny.! our guide adjusted our plan for the day according to the weather. He took care of the subway and the train tickets and over all had a lovely day w/ his help.

Quality of Experience

Guides, Drivers and Staff

very friendly, informed and adjusted plans according to our interests and weather.

Transport

Our guide took care of the public transportation tickets etc also so smoothly and ensured we had a proper back and forth. Train journey was very nice!

Private Tour of Brera District

Milan

Our guide was very knowledgeable and explained the paintings, history well!!

This is our third experience with KimKim planning an adventure for us. It was just spectacular. Our original concept was seeing the Olympics, which was an adventure unto itself.

Planning began months ago. But it’s hard to understand everything in advance. Our contacts in Italy, Sonia and Lucrezia, worked around the events we had purchased tickets for perfectly. They were also very patient with our silly questions.

It always starts for us with hotel selection, and once again they were stellar. The location of our Milan hotel was perfect, a very short walk to the Duomo and Central hub for transportation. They introduced us to Larissa our private guide for visiting the last supper and other amazing sites around Milan. We are amazed at our local advisors ability to again identify private guides that speak excellent English and are able to give us the special flavor of the city where they live. The guides themselves become an additional set of advisors for us during our stays.

In Verona, the hotel was not only perfect, but it had a history. Our guide in that city was CECILIA. Amazing, lovely, information packed, and personal. We totally see the value of private guides and all recommendations from Kim Kim have been perfect perfect.

Off to Lake Como and another amazing location with a room facing the lake. We enjoyed our calm time there and our boat guide taking us around the lake, pointing out villas and their histories, and a lovely walk around Bellagio. We also met Max for a bike tour that took us up into the mountains around Lake Como. We were on E bikes, while our guide was on a regular road bike. Pretty impressive thing. He also gave us restaurant recommendations locally of his favorite places, and they were delicious.

Cannot forget the car rental. Seems like a simple effort. We like driving in a nice car when we are in another country. Kim Kim saw to it that our selected vehicle perfectly met our standard again and also met the anecdotal requirement of not being too large. If you’ve ever gone to an Italian parking lot, you will know what I am talking about!

Finally, our local concierge Roberta picked us up at the airport and was available to us all throughout our stay. She checked in regularly and in advance for pre-scheduled activities. Always providing Detail on pick up or meet up location, the name of our guide and the expectation. It was in retrospect, very comforting.

I know that in 2026 people fancy using social media to identify ways to visit foreign cities and find unique experiences. From our perspective, Kim Kim is a very unique one stop shop. They anticipate the details and make our experiences into adventures. We are not the type of people who want to travel on a bus or with a group. We are looking to plan our next adventure to bring our children and their mates so they can experience what we have.

Thank you, Kim Kim, again!

—
Paul and Lynn Essner

Flawless trip! All the arrangements were perfect. Maria kept us informed every step of the way. She went above and beyond to add a side trip we requested at the last minute. She gave us such personal service. We felt confident Maria was always available to help if needed.

All tour guides were great, especially Sara in Venice for history, walking tour of city. The mask making class was a highlight! It far exceeded our expectations. The last minute addition of a trip and tour of Murano glass factory was Amazing!

The hotel Bembo and staff were wonderful. Perfect location, great breakfast, very attentive staff.

We had an amazing 17 days traveling the island of Sicily!! Eleonora was great and worked with us to get everything exactly how we wanted it. They checked in almost daily to make sure everything was in order for the day. Would highly recommend!!

Activity Review

Palermo and its street food walking tour

Palermo

So fun, would highly recommend!!

Truly nothing was left to chance. It was a lot but I have all week to recover! EVERY guide was incredible! Knowledgeable, engaging, fun!! No better way to experience ALL the things ! I can’t thank them enough!!

Extreme apologies for this delay
My clients were very slow with their feedback.

They were blown over with the absolutely fabulous experience it was for the whole family.
The services were great and I think the highlight was the boat trip at Amalfi

Thanks very much to Irene who was very patient and prompt with responses and helping fully, for the success of this trip.

Thank you Kimkim

Rosita

Activity Reviews

Private Vatican Guided Tour

Rome

Private Capri Boat Tour from Amalfi for Fernandez Family

Amalfi Coast

Extremely fantastic and loved by the guests Staff were fabulous

Local transfer in Amalfi Coast

Italy

Private Val d 'Elsa Tour for Fernandez Family

Tuscany

Amazing staff and hosts

Private Val d’Orcia Tour for Fernandez Family

Tuscany

Excellent

Quality of Experience

Useful Information

Italy

Clients had a poir experience with the driver who asked for payment

Quality of Experience

Trip of a lifetime.

We talk about how we are afraid we peaked to early in life because every future trip may not be as good.

I truly think we had the perfect itinerary for what we wanted and we wouldn't change a think.

Thanks so much, Melania! The trip to Rome was amazing and really well organized. Thanks also for all your support during our stay.
Next time we’re in Italy, we’ll definitely get in touch.
Take care! 😊

Hotel Review

Condominio Monti Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colosseo and Roman forums adventure

Rome

A real dive into the past, something I’ll remember for many years.

Rome food tour: A deliciously cultural tour for foodies

Rome

I can’t wait to come back to Italy just to do a tour like this again!

Quality of Experience

Guides, Drivers and Staff

Transport

We had a truly wonderful experience using KimKim for our trip to Italy and enjoyed the trip immensely overall. The organization was excellent from start to finish, and the hotels exceeded our expectations in terms of comfort, location, and overall experience.

We especially loved our time in Rome. Everything there was very well planned, and our Rome tour guide—unfortunately we don’t recall her name—was extremely knowledgeable and demonstrated a very high level of expertise. We spent multiple days with her at the Vatican, the Roman Forum, and the Colosseum, and her depth of historical knowledge really stood out. That said, her accent was fairly strong, and a couple of members of our group occasionally had difficulty understanding her. Even so, the quality and substance of her tours were excellent and greatly enhanced our time in Rome.

In Florence, our guide—whose name we also unfortunately don’t remember—was also knowledgeable and professional. While her expertise didn’t feel quite as in-depth as our Rome guide’s, she was easier to understand, which made the tours very comfortable and accessible for everyone in our group.

The train ride from Rome to Florence was smooth, pleasant, and very well organized. While based in Florence, we enjoyed the day trips to Lucca, Pisa, San Gimignano, and Siena, as well as the cooking experience and wine tasting in the Chianti countryside, which was a definite highlight of the trip.

In hindsight, we think some of the day trips outside of Florence might have been even more enjoyable with more time and with local guides in each destination. Andreas and Enne were helpful, friendly, and cordial, but they did not have the level of historical or local expertise that a dedicated guide would provide. For example, having a guided walking tour of Siena would have been very interesting and valuable in retrospect. Similarly, in Lucca and San Gimignano, spending more time with a local guide rather than just walking through on our own could have added a deeper understanding of the towns.

We also found that trying to visit multiple destinations in a single day sometimes limited the experience. For instance, we arrived in Pisa later in the afternoon and only had time to walk around. We didn’t realize in advance that climbing the Leaning Tower requires advance tickets, and by the time we learned this it was too late in the day to make it work without returning to Florence very late. In retrospect, choosing just one destination for the day—or pairing it with a guided experience—might have made those visits more rewarding.

We would also like to specifically thank Fabio, who did an excellent job planning the trip and was always available to answer questions. We especially appreciated his help toward the end of the trip when my mother’s passport and bag were stolen—his support during a stressful situation made a big difference.

Overall, this was a very pleasant and memorable trip. We made great memories, felt well taken care of, and truly appreciate all the effort that went into planning and organizing this experience. We would absolutely recommend KimKim and would gladly use them again for future travel.

Catering was amazing! She was extremely helpful, always available and attentive in every way!

We had such an amazing time in Florence and Rome thanks to all the planning that Guilia provided for us. I know that people plan trips themselves, but I am not one of those people. I do not have time or or the patience to book everything separately and thanks to Guilia, I did not have to. I loved having the itinerary right in the app with all the tickets and I love the experiences that she picked out and our private guides in Florence and Rome were so nice and knowledgeable. It was also very reassuring to be able to have someone to message in case there were any issues. For us there were only a few times where I wanted to just check in or ask about something and Guilia and Andrea got back to us right away. As someone with a demanding job and a busy family, I loved this trip because it was so full of activities and free time and recommendations and everything went so smoothly and I didn’t have to plan a thing myself.

We had a great trip, my third this year with KimKim. My ONLY feedback is about Naples. Having never been to the area, I did not know how crazy it is!!! I wish we had some advice from our agent to explain what it was like. We might have been better suited closer to Sorento or the coast. Our apartment was amazing, we had a great time and Pompeii was unbelievable, but it was so loud in the City center!! Maybe if our advisor had mentioned this we would have made a different choice BUT, don’t get me wrong we had fun - it just was CRAZY in Naples and our apartment faced the street and it was so loud all night!

Thanks again, KimKim travel!! I recommend you often and you know I’ll be back!

Hotel Reviews

Hotel Piazza Bellini & Apartments

Naples

Beautiful hotel and apartment!! We loved that - the location was brutal. It was SO loud, the city center stays awake all night and our apartment faced the street. No sleep in Naples for us!

Authenticity & Character

Location

Loud!!!!

Staff

Cleanliness & Comfort

The Glam

Rome

Amazing! Clean, roof top bar, everything is in walking distance!!!

Authenticity & Character

Location

Walked everywhere after an amazing hotel breakfast!!

Staff

Cleanliness & Comfort

Hotel Antiche Figure

Venice

Amazing, great location and included a trip to Murano!! We loved Venice!!

Authenticity & Character

Location

Right on the Grand Canal!!! Perfect!

Staff

They were all so nice and helpful!!!

Cleanliness & Comfort

Great hotel and breakfast!

Activity Reviews

Get Inside the Colosseum with Arena Access

Italy

This was amazing - being in the first group in made the day amazing!!!! The sun rose above the colosseum and it was amazing!

Quality of Experience

Guides, Drivers and Staff

Testaccio Market: A Local Food Experience

Rome

OMG so delicious and what a great exposure to the food of the area. Amazing day!!!!

Quality of Experience

Food

The food at the market and the lunch - UNREAL!!!!

Guides, Drivers and Staff

Discover Venice: From St. Mark's Basilica to the Doge’s Palace

Venice

We were lucky to be with just us and the guide - amazing!!! We loved our guide, the tour and the history!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Well we didn’t have any!

Venice after Dark: A Cicchetti & Wine Experience

Venice

This was so fun - we were exhausted from traveling but this tour showed us the side of Venice we wanted to see!

Quality of Experience

Food

Guides, Drivers and Staff

We had the greatest time in Italy, It started way before arriving. Anita and Rita both help us pick the right places based on what we like (food, culture, cooking classes & local experience) We had several conversation that made our trip unforgettable, down to helping my wife with travel accommodations for her disability and managing a balance between her health issues and allowing us time time to enjoy Italy. They help us with the bringing our daughter from LA and getting her home since she was only able to stay for 2/3 of our trip. All of the tors they set up through LivTours were OUTSTANDING. The tour guides were all scholars of the history of Rome from the tours we took at the Coliseum to the tour of the Vatican. Our Tours were in small groups of no more than 8 people and we moved through security and the long lines with ease. It was worth the money to have these private tour and able to enjoy the sights and not be caught up in lines of tourist, I highly recommend it. We visited Rome, Florence, Levanto, Alba, Milan & Venice. In Alba we had the best personal driver from the area to take us to two well know wine vineyards for wine sampling. There was no worries about driving but just to enjoy the whole day. We also had a tour of the chestnut family who 1st invented what is now know as Nuttelle, which was such a fascinating day. All hotels we stayed at were outstanding. The schedule was even flexible for us to cancel one tour in Milano so we could meet up with my wife's cousin for the day. The train rides were all prepaid for and tickets already validated so there was no panic for us when going from place to place.
I can't thank the experts at KimKim enough for a great trip that we will never forget.

Melanie was a fantastic agent! She was flexible in the planning, switching things around to best accommodate our needs, and had many suggestions about how to make our first trip to Italy a seemless and memorable experience! We would not hesitate to use Kim Kim (and Melanie) again as Melanie communicated at every step, from the initial contact, to the planning of the itinerary and she also organized everything we needed while in country (drivers, guides, tickets, etc). Melanie was extremely professional and responsive and a special thanks also to Agota who was there to keep us up to date on the itinerary, changes and logistics of our travel in and around Venice, Florence and Rome. Thank you!