Kimkim Trip Reviews for Italy

We had such a wonderful time on spring break in Italy! Luca was a pleasure to work with and did an amazing job arranging our tours. His communication was perfect and timely when we were planning. Everything was perfect, and we didn’t have a single issue on our travels. He booked some great hotels, and the kids had a blast while everyone was fully engaged on all the tours. It was truly an experience of a lifetime! This was our 4th trip with KimKim, and will certainly use them again. It makes traveling so easy!

Hotel Reviews

Hotel Continental

Sorrento

Great hotel with amazing views. So close to main Sorrento. Very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Quirinale

Rome

Great location. Great rooms for family. A little dated, but still very comfortable. Huge rooms for European hotels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Capri self guided day-trip with hydrofoil tickets

Sorrento

Great experience. A little more info in navigating Capri to get to the top of the mountain on the chairlift would've been helpful, but it was still easy to figure out.

Quality of Experience

Transport

Amalfi coast discovery tour with Positano, Amalfi, and Ravello

Italy

We went early in the season, so I feel we missed some of the beauty, especially with the weather. The tour guides were ok, not the best, not the worst

Quality of Experience

Guides, Drivers and Staff

Transport

Pasta and Tiramisù lovers workshop

Rome

Lots of fun. Great experience. Lots of fun had by all. Highly recommend!

Quality of Experience

Guides, Drivers and Staff

Vatican & Sistine Chapel - Small Group Tour

Rome

Great tour with a great guide. Great history and explantation. Wish it included St. Peter's Basilica since we had come so far, but that was an extension on our own.

Quality of Experience

Guides, Drivers and Staff

PANTHEON SMALL GROUP GUIDED TOUR

Rome

Quality of Experience

Guides, Drivers and Staff

Colosseum, Roman Forums and Palatine Hill

Rome

We got delayed by other members of the tour who showed up late, which then delayed our tours. We then got stuck in line for security. Wish there was a skip the line option. This then made us cut short our experience in the Roman Forums.

Quality of Experience

Guides, Drivers and Staff

GOLF CART TOUR ROME (Rome Highlights)

Rome

lots of fun, a great way to see Rome and move around the city quickly. Our guide Patrick was great. We covered a lot of Rome in a short period with great views

Quality of Experience

Guides, Drivers and Staff

Transport

**Best Trip Ever — Planned by Giulia!**

When I think about this trip, the first thing that comes to mind is the incredible level of planning behind it. Giulia made me feel like I was her only client, while also going above and beyond to create an unforgettable experience for my parents. Because of my parents medical needs, certain accommodations were essential, and I was unfamiliar with how this accessibility worked in other countries—things like transportation, baggage assistance, private vehicles, and elevator access.

Giulia handled every single detail flawlessly. From coordinating transportation between hotels to selecting ideal locations, arranging private tours, and ensuring smooth luggage handling, nothing was overlooked. My parents said it best: “We literally felt like royalty the second we got off that plane—Giulia thought of everything.”

One of the standout aspects of the trip was the thoughtfully designed itinerary. Each day included planned activities, but there was also flexibility built in for leisure time. My parents especially appreciated having their afternoons free to rest and recharge, rather than being scheduled every minute of the day like with some travel companies.

Another highlight was Enzo, the private transfer driver. While he handled most of the major transfers between hotels, he did so much more than just drive. Enzo shared meaningful insights about Italy that went beyond what they experienced on tours. He took the time to connect with my parents, making them feel truly special—something that set him apart from typical drivers.

Overall, this trip exceeded every expectation. Thanks to Giulia’s care, attention to detail, and genuine thoughtfulness, it was truly the best trip ever.

Our trip to Rome was wonderful and the itinerary Fabio put together for our family was so much fun. It was great to have the same private guide for our Coliseum and Vatican tours (Mirta was fantastic and so good with the kids!!) and for our car transfers. The Fiat tour with Daria was fantastic and our cooking class was the star of the trip. Thank you for a seamless travel experience!

Overall, the trip was good. But there were several issues with either the driver, the hotel or the tour that was booked at different points on the trip. We also had to correct our tour itinerary because there were several timing inconsistencies. One of our tours was canceled at the last minute in Rome and there were inconsistancies with the timing to begin with. The other Rome tours were great. Everything in Florence and Sorrento was great. We were not pleased with the hotel in Naples (it was not a real hotel), and our tour in Naples was very disorganized and not professional.

Hotel Reviews

Il Campo Marzio

Rome

Rooms were historic and clean. Breakfast was not huge but enough. The location was good. I missed having basics like kleenex and robes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Unico Relais

Napoli

This was not a real hotel. There was a mix up with the address (apple maps and google maps have two different addresses) and apparently they recently moved. It has no signage and no lobby. The driver could not park near the door so we had to haul the luggage ourselves up the long street. There is a "sexy store" across from the entrance (porn store). A lady met us at the gate and let us in and showed us the rooms. The hallways and elevator into the building were very worn and run down looking. The breakfast was a voucher at a cafe down the street and the food was cold and awful tasting and service was very slow. There was no on-site staff during the night if we had an issue. If we wanted to store bags, our only option was an unlocked closet. It was close to city center but I would rather be at a nicer hotel with staff and walk a bit more. The inside looked new and was nice. Missing kleenex, lotion, robes and some of the nice features found at other hotels. No A/C.

Authenticity & Character

Not a hotel

Location

Next to "Sexy Store".

Staff

One lady was nice but no stars for not being staffed like a hotel.

Cleanliness & Comfort

Enterance, halls and elevators were dirty. Rooms were clean and new.

Hotel Tirrenia

Nice hotel. The room was a bit small but we made it work. It was nice and clean and the meals were great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rivoli Boutique Hotel

Florence

Very clean and close to the city center. We would go back again. The rooms were quite large. The bathrooms were large. It looked like it was recently updated (and some parts still under construction). Breakfast was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Monte Cenci

Rome

Very nice, clean hotel and the staff was excellent.

Authenticity & Character

Location

It was not near city center but probably saved us money. We walked to and from.

Staff

Cleanliness & Comfort

Activity Reviews

A Taste of Naples: Guided Walk & Street Food Tastings

Naples

The guide did not make any reservations or plan ahead for restaurants. We walked through very crowded areas, and no reservations were made to sit and try the local cuisine. These were very touristy places. We just went to restaurants and she asked what we wanted to try with little insight on why the food is famous there. I have taken many food tours, and the guides usually have reservations, food chosen in advance, an explanation of the food, and often go to less crowded, unknown places with better quality than the tour trap cafes. Overall, I was disappointed.

Quality of Experience

Guides, Drivers and Staff

Transport

We walked but we only walked in super crowded areas.

A Day Along the Amalfi Coast with a Driver at Your Disposal

Italy

Driver didn't say much. I would have liked more history and knowledge of the region. And we just got dropped in city center where it is super touristy. All we had time to do was look around and shop. Maybe 60-120 minutes at each stop. Shopping was very touristy. We had no guidance on where to eat or where to go to avoid crowds.

Quality of Experience

Guides, Drivers and Staff

Transport

The Pearl of the Mediterranean: A Day on Capri Island & Anacapri

Italy

Guides were great and made the best of unpredictable weather. Bring your seasickness patch just in case. We had high seas and the boat was rocking!

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the Vatican: From the Museums to the Sistine Chapel

Italy

Very funny guide but he knew his history and knew everyone in the building. He has connections!

Quality of Experience

Guides, Drivers and Staff

Transport

We walked everywhere.

Rome Unearthed: Guided Walk of Colosseum & Ancient City

Rome

The guide was great. She was very knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

We walked there.

Rome on Foot: Spanish Steps, Pantheon & Trevi Fountain

Rome

Tour guide was amazing! She was very knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

We walked everywhere.

Our travel agent was Rita. She was fantastic! When we were getting ready to officially book the trip, my father passed away. I told her we needed to pause the planning while we were grieving and mourning him. She expressed her sympathies and said just to let her know when we were ready to move forward. When I reached out to her she was ready for us. I loved the communication. While leading up to the trip I would think of a question and she would answer it quickly. She sent us an itinerary and we wanted to scale it back a little and she did. The tours she set us up with were fantastic and small group size for the Colosseum and Vatican. That was a huge plus! Part of me was a little nervous to use a Travel Agency that was strictly online but my cousin recommended them and I have no regrets. Rita and the contacts we had while on our trip were close to local time and knew the areas so that was so helpful. I would definitely book a trip with them again!

Hotel Reviews

The Glam

Rome

Great location! Walking distance to Trevi Fountain and Colosseum. Near lots of shops too.

Authenticity & Character

Location

Staff

Friendly and helpful

Cleanliness & Comfort

Ca' Pozzo Inn

Venice

Loved how quaint and quiet it was! All of the staff was friendly and helpful.

Authenticity & Character

Location

Right near a water bus stop.

Staff

Cleanliness & Comfort

Activity Reviews

Discover the Vatican: From the Museums to the Sistine Chapel

Italy

Lots to see and lots of walking. Very crowded but that’s why having a small group was so nice. We had 6 of us in our group.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the City by Gondola

Venice

So cool! Definite must do when you are in Venice. Got to go down canals you can’t get to by foot.

Quality of Experience

Guides, Drivers and Staff

Transport

Get Inside the Colosseum with Arena Access

Italy

Loved that it was just a group of 6 of us. So much information and got to see so many different spots around the arena.

Quality of Experience

Guides, Drivers and Staff

So friendly and knowledgeable

Transport

We did all the walking. However where to meet was not correct I’m glad I reached out to be sure where to meet.

We had a wonderful planning experience with Giorgia. She had great recommendations for things to do, not only for planned activities but also for things to do in our free time. She also listened to our wishes for some free time and the kinds of tours we were interested in. All the arranged tours went smoothly - we had information on where to meet our guides and tickets for events were included in an app for our phone. We did two food tours which were both excellent. The guides for both were lovely, knowledgeable and passionate about their city. We were fortunate that for both tours we were the only two with our guide so we had a very personal experience. We also did a Catacombs tour with Marco that was equally wonderful. Our hotel was conveniently located near the Piazza Navona so we could walk most everywhere.
We would definitely recommend the Kimkim service.

What a great trip! Everything went very smoothly and the level of detail and accommodation was truly fantastic. Rita did a great job setting everything up for us and our guides from Liv Tours (Big Mama - Colosseum, Lia - Pompei, Giulia - Florence) were all exceptional! We were very impressed with the level of service we received from everyone along the way. We will cherish our memories of this trip. Thank you.

Rita from Espiritu Travel was wonderful to work with. She was prompt and flexible and responsive. Our portion of vacation in Venice was stress free. The morning started with an excellent native Venetian guide Enirico for the Doge’s Palace and St Marks square and basilica. He was easy to understand and had a good pace. The younger guide Sebastiano(?) used for a day trip to Murano and Burano was a ton of fun although had a heavier accent making it slightly difficult to understand for our children and my husband who is a non native English speaker. The pasta making was perfect and a highlight of our trip. Our day trip was a long day but worth it. Our drivers were timely and so very patient as we shopped and looked around. The guide arranged for Pompeii was the best ! So clearly knowledgeable about the history, architecture and lifestyle of the civilization of that time , and a native as well of the area. We are so glad of the assistance for the planning of the memorable trip.

Activity Review

The Art of Venetian Masks: A Family Workshop

Venice

So much fun even for the non artsy like me. Just the right amount of time, effort and neat location to explore away from. St marks square .

Quality of Experience

Unique opportunity

Guides, Drivers and Staff

Clear and helpful

We had the trip of a lifetime and Elenora made sure every detail was perfect! The travel between Milan to Lake Como to Venice was seamless. We will definitely be using KimKim to plan future vacations!

I wish that I could give more than 5 stars for Giulia and her team. I received more than I paid for due to Giulia's constant messages on ideas that she had and places to go. She always had an insight to where we were and was very involved before and during the trip. When I was lost on a custom or courtesy, she gently and easily readdressed it all without me having to wait a long time.
I highly recommend anyone use this team and I will be referring friends and family to Giulia as it comes up. Thank you for helping make my wife's birthday trip an unforgettable experience.

Jay and Lys

Activity Reviews

Winery visit with wine tasting and cooking class

Italy

Our day started and ended with a great driver, Stefano, who was knowledgable about the area and had a clean and beautiful van to take us around. Seriously, great driver. He was technically supposed to have dropped us off but just HAD to take us to a very romantic must see spot before we left, Piazzale Michelangelo. This was NOT on the itinerary and he made it happen. The winery was incredible and the staff were amazing. We ended up ordering a bunch of stuff, since we liked it so much!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Rome Private Guided Walk

Rome

Our guide was kind and cared about what we wanted to see, skipping things that she knew we didn't want to do, which gave us more time to see and do the things we really wanted to. As a lover of history, she was able to give us the down and dirty of everything Rome, since she is a born and raised Roman. She was amazing. I highly recommend Maria, our guide as the go to professional for anyone visiting Rome.

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our time in Italy overall! Our small group tours were some of our favorites!

Our party of 5 family members (3 seniors) had a great tour of Sicily. The accommodations were all amazing and luxe in central locations so we could easily walk to restaurants and shopping as requested. Gianluca and our Palermo suites were especially impressive. Our guides (Marcella in Palermo and Grazia in Catania were fun and knowledgeable ; and drivers ( Giulia, Giuseppi and Francisco and. Maurizio) were prompt friendly and helpful. Thanks for a memorable trip!

From the moment Irene reached out to me to start the planning of our trip, to the time we boarded our return flight - everything went as smoothly as possible.
This was our third trip w/ Kimkim and we are happy that it worked out as we expected.
We are super thankful to Irene and Travel12 team for making our trip memorable.
All the guides, drivers were very knowledgable, respectful and we enjoyed talking to them during our tours.
Thank you!!

Hotel Reviews

Hotel Modigliani

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Continental Hotel Naples

Naples

Authenticity & Character

Location

Staff

The front desk staff can do better with friendly communication.

Cleanliness & Comfort

Hotel Santa Maria Novella

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Floor

Milano

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Appian Way and Catacomb Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

did not expect a Merc S350 :) this transport was the best of the trip.. enjoyed a lot!

Private Full Day Tivoli Tour from Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

we walked to all the destinations - hotel selection was really good.

Private Amalfi Coast Driving Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Naples Walking Tour & Seafood Dinner

Naples

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Milan Highlights Private Tour with Last Supper & Duomo

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

Milano Fashion Tour

Milan

we were delayed by 15-20 mins, no mistake of our guide, but the GPS took us on a long route. though our time was short, we got good info on Armani, walked to Prada. Very nice of our guide to spend good time w/ us.

Quality of Experience

Guides, Drivers and Staff

Lake Como full-day Trip from Milan

Milan

we had a really good visit to Lake Como. The weather goddess favored us and gave such a wonderful day - both cloudy and bright and sunny.! our guide adjusted our plan for the day according to the weather. He took care of the subway and the train tickets and over all had a lovely day w/ his help.

Quality of Experience

Guides, Drivers and Staff

very friendly, informed and adjusted plans according to our interests and weather.

Transport

Our guide took care of the public transportation tickets etc also so smoothly and ensured we had a proper back and forth. Train journey was very nice!

Private Tour of Brera District

Milan

Our guide was very knowledgeable and explained the paintings, history well!!

This is our third experience with KimKim planning an adventure for us. It was just spectacular. Our original concept was seeing the Olympics, which was an adventure unto itself.

Planning began months ago. But it’s hard to understand everything in advance. Our contacts in Italy, Sonia and Lucrezia, worked around the events we had purchased tickets for perfectly. They were also very patient with our silly questions.

It always starts for us with hotel selection, and once again they were stellar. The location of our Milan hotel was perfect, a very short walk to the Duomo and Central hub for transportation. They introduced us to Larissa our private guide for visiting the last supper and other amazing sites around Milan. We are amazed at our local advisors ability to again identify private guides that speak excellent English and are able to give us the special flavor of the city where they live. The guides themselves become an additional set of advisors for us during our stays.

In Verona, the hotel was not only perfect, but it had a history. Our guide in that city was CECILIA. Amazing, lovely, information packed, and personal. We totally see the value of private guides and all recommendations from Kim Kim have been perfect perfect.

Off to Lake Como and another amazing location with a room facing the lake. We enjoyed our calm time there and our boat guide taking us around the lake, pointing out villas and their histories, and a lovely walk around Bellagio. We also met Max for a bike tour that took us up into the mountains around Lake Como. We were on E bikes, while our guide was on a regular road bike. Pretty impressive thing. He also gave us restaurant recommendations locally of his favorite places, and they were delicious.

Cannot forget the car rental. Seems like a simple effort. We like driving in a nice car when we are in another country. Kim Kim saw to it that our selected vehicle perfectly met our standard again and also met the anecdotal requirement of not being too large. If you’ve ever gone to an Italian parking lot, you will know what I am talking about!

Finally, our local concierge Roberta picked us up at the airport and was available to us all throughout our stay. She checked in regularly and in advance for pre-scheduled activities. Always providing Detail on pick up or meet up location, the name of our guide and the expectation. It was in retrospect, very comforting.

I know that in 2026 people fancy using social media to identify ways to visit foreign cities and find unique experiences. From our perspective, Kim Kim is a very unique one stop shop. They anticipate the details and make our experiences into adventures. We are not the type of people who want to travel on a bus or with a group. We are looking to plan our next adventure to bring our children and their mates so they can experience what we have.

Thank you, Kim Kim, again!

—
Paul and Lynn Essner

Flawless trip! All the arrangements were perfect. Maria kept us informed every step of the way. She went above and beyond to add a side trip we requested at the last minute. She gave us such personal service. We felt confident Maria was always available to help if needed.

All tour guides were great, especially Sara in Venice for history, walking tour of city. The mask making class was a highlight! It far exceeded our expectations. The last minute addition of a trip and tour of Murano glass factory was Amazing!

The hotel Bembo and staff were wonderful. Perfect location, great breakfast, very attentive staff.

We had an amazing 17 days traveling the island of Sicily!! Eleonora was great and worked with us to get everything exactly how we wanted it. They checked in almost daily to make sure everything was in order for the day. Would highly recommend!!

Activity Review

Palermo and its street food walking tour

Palermo

So fun, would highly recommend!!

Truly nothing was left to chance. It was a lot but I have all week to recover! EVERY guide was incredible! Knowledgeable, engaging, fun!! No better way to experience ALL the things ! I can’t thank them enough!!

Extreme apologies for this delay
My clients were very slow with their feedback.

They were blown over with the absolutely fabulous experience it was for the whole family.
The services were great and I think the highlight was the boat trip at Amalfi

Thanks very much to Irene who was very patient and prompt with responses and helping fully, for the success of this trip.

Thank you Kimkim

Rosita

Activity Reviews

Private Vatican Guided Tour

Rome

Private Capri Boat Tour from Amalfi for Fernandez Family

Amalfi Coast

Extremely fantastic and loved by the guests Staff were fabulous

Local transfer in Amalfi Coast

Italy

Private Val d 'Elsa Tour for Fernandez Family

Tuscany

Amazing staff and hosts

Private Val d’Orcia Tour for Fernandez Family

Tuscany

Excellent

Quality of Experience

Useful Information

Italy

Clients had a poir experience with the driver who asked for payment

Quality of Experience

Trip of a lifetime.

We talk about how we are afraid we peaked to early in life because every future trip may not be as good.

I truly think we had the perfect itinerary for what we wanted and we wouldn't change a think.

Thanks so much, Melania! The trip to Rome was amazing and really well organized. Thanks also for all your support during our stay.
Next time we’re in Italy, we’ll definitely get in touch.
Take care! 😊

Hotel Review

Condominio Monti Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colosseo and Roman forums adventure

Rome

A real dive into the past, something I’ll remember for many years.

Rome food tour: A deliciously cultural tour for foodies

Rome

I can’t wait to come back to Italy just to do a tour like this again!

Quality of Experience

Guides, Drivers and Staff

Transport