Kimkim Trip Reviews for Italy

4.8
Based on 1,277 ratings
Read 1,277 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Guilia did a fabulous job planning the trip. ...
Italy | Jun 12 - Jun 25, 2026

M
Mike R.
Newark, NJ | Reviewed on Jun 26, 2026
Guilia did a fabulous job planning the trip. Our family had an incredible time. It's our third time using KimKim for our family vacation and I won't use anything else! Read more

Guilia did a fabulous job planning the trip. Our family had an incredible time. It's our third time using KimKim for our family vacation and I won't use anything else!

Hotel Reviews
Hotel Casolare Terre Rosse
San Gimignano

Lovely property. Room was standard - nothing special - but clean and sufficient.

Authenticity & Character
The room was fine - the look on the outside didn't necessarily translate to the inside.
Location
Staff
Cleanliness & Comfort
Clean and comfortable, despite the more barren finishings.
Piazza Farnese Luxury Suites
Roma

Location was great. Service wonderful and the breakfast in the morning was lovely. The room was fine. We had the duplex and the upstairs was a little tight (ceilings were low), and felt a bit cramped.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The duplex had very low ceilings on the top floor which made it feel cramped.
Ca' Foscolo Residence
Venice

Great location. Rooms was spacious and clean.

Authenticity & Character
Location
Cleanliness & Comfort
B&B Corte Vallio
Desenzano del Garda

Absolutely stunning. The location was out of a story book. The room was incredible. And breakfast on the balcony was the best way to start the morning - the fresh eggs and pancakes were awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bye Bye, Italy!
Bye Bye, Italy!
Italy

Not really anything to review here, but giving 5 stars for a wonderful trip! :)

Private Transfer by watertaxi
Private Transfer by watertaxi
Italy

The only way to travel!

Quality of Experience
Guides, Drivers and Staff
Transport
Gladiator’s Gate, Special Access Colosseum with Arena Floor & Roman Forum (3 hours)
Gladiator’s Gate, Special Access Colosseum with Arena Floor & Roman Forum (3 hours)
Rome

Tour guide was lovely and the experience was good. I was a bit disappointed in the lack of access to the Colosseum. We paid for the gladiator entry, so got to go down on the floor, which was really cool, but thought we'd be able to explore the whole arena. Turns out that special ticket only gets you access to the floor, so was a bit disappointed about that. But overall, it was a wonderful tour.

Quality of Experience
Private Family Vatican & Sistine Chapel - Scavenger hunt
Private Family Vatican & Sistine Chapel - Scavenger hunt
Rome

Our tour guide was incredible. Fun, energetic, and just the right level of info for the kids.

Quality of Experience
Local specialist: Giulia Bonati

Our 18 day trip to Italy was filled with great food, art and architecture!
Italy | Apr 14 - Apr 28, 2026

Barbara
Barbara H.
Batavia, IL | Reviewed on Jun 25, 2026
Our recent trip to Italy was absolutely amazing! Began in Rome- started with Pantheon, Colloseum, and Forum, Trevi fountain. Our day at the Vatican was so interesting. Our guide studied archeology and art history so loads of information! One very interesting addition was the Villa Borghese with its beautiful gardens and land in addition to hundreds of sculptures- numerous Bernini, masterpiece paintings- Rafael , Rubens, etc. Definitely include it in your itinerary.
Next Florence. Amazing...
Read more

Our recent trip to Italy was absolutely amazing! Began in Rome- started with Pantheon, Colloseum, and Forum, Trevi fountain. Our day at the Vatican was so interesting. Our guide studied archeology and art history so loads of information! One very interesting addition was the Villa Borghese with its beautiful gardens and land in addition to hundreds of sculptures- numerous Bernini, masterpiece paintings- Rafael , Rubens, etc. Definitely include it in your itinerary.
Next Florence. Amazing artwork, food, and 2 Da Vinci museums with interactive models of inventions. Our guide for the Uffizi gallery , the Acadamia and Duomo had a masters in art history. We learned so much more with her than if we had done a self guided tour. Do not miss ordering Florentine steak!
Venice was next- greeted at the train and taken to our water taxi to the Hotel Moresco which was classic and charming. The staff was so attentive and quickly taught us how to to get around using water buses which made the trip so easy. Spent a lot of time in San Marco area with the highlight of attending a concert with a string orchestra performing Vivaldi’s Four Seasons at the Chiesa della Pietà. Took the water bus to the island of Burano (known for silk) and Murano ( known for Venetian glass).
Another fast train to Milan. They are so comfortable and easy to use. First class tickets are very reasonable. It was designed week in Milan so it was very, very crowded. Very walkable city. Wanted my husband to see The Last Supper by Leonardo da Vinci-a 15th-century mural painted on the dining hall wall of the Convent of Santa Maria delle Grazie. Sforza Castle and the Duomo were also full of art work and amazing architecture.
Our final stop was the most breathtaking landscape of Lake Cómo. A boat tour is a must to see all the amazing villas and small,charming towns. We stayed in Varenna which was so nice. 2 beautiful Villas with amazing gardens you can tour. Our most fun was taking a cooking class in a home in Varenna. A charming couple taught us to make fresh pasta- tagliatelle and tortellini filled with spinach and ricotta, an appetizer and Tiramisu! Such a wonderful evening seeing how they raise so much of their food even when they have full time work outside of the home. They practiced their English and we got to practice our Italian!
A train ride back to Rome and an amazing afternoon and evening at the QC Grand Hotel Roma. A full Roman Bath with saunas, steam rooms, and thermal baths. Unfortunately close to the airport which made it easy to leave even though we did not want to go.
In all we had 18 amazing days with the best guides and hotels. Kimkim makes it all work so smoothly! My husband walks with a cane and we can still travel easily thanks to all of their planning.

Hotel Reviews
Hotel Royal Victoria
Varenna

Beautiful setting. Hotel is charming. Excellent restaurants Varenna is less touristy than other Lake Cómo towns like Bellagio but has all the amenities- beautiful villas and gardens to tour, charming shops, ferry terminal.

Hotel Moresco
Venice

This hotel is right on the canal. Absolutely old world charm and elegance. Staff was so attentive and helpful. Breakfast eggs to order and large buffet. Evening cocktail hour had so many tasty treats served that you hardly needed dinner. Enjoyed our stay tremendously.

Authenticity & Character
Absolutely charming
Location
Close to water bus terminal and train station.
Staff
Very attentive to your needs.
Cleanliness & Comfort
Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Jun 29, 2026

Dear Barbara,
I’m so happy to read your words! It was a pleasure organizing this journey for you and your husband, and I’m delighted to hear that everything came together so beautifully, from the guides and hotels to the experiences across Rome, Florence, Venice, Milan, and Lake Como. Knowing that you were able to travel comfortably and enjoy each moment makes it especially rewarding for me.

Thank you for trusting us with your trip. I hope these memories stay with you for a very long time!

Sardinia/Siciy
Italy | May 21 - Jun 12, 2026

Christina
Christina C.
West Palm Beach, FL | Reviewed on Jun 25, 2026
Sonia, it was a fantastic trip. I was ill after we got home, so I'm just getting around to do the 5 -star review. Veronica in Sardinia did a great job. Valeria in Sicily was an excellent communicator, always checking in on us. I was sad to have the miscommunication on the Cerafu boat trip. I followed the app with the 5-8 time and did not realize the time change Valeria sent with the address, missing the boat trip .
Other than this confusion, all went on schedule and she was invested ...
Read more

Sonia, it was a fantastic trip. I was ill after we got home, so I'm just getting around to do the 5 -star review. Veronica in Sardinia did a great job. Valeria in Sicily was an excellent communicator, always checking in on us. I was sad to have the miscommunication on the Cerafu boat trip. I followed the app with the 5-8 time and did not realize the time change Valeria sent with the address, missing the boat trip .
Other than this confusion, all went on schedule and she was invested checking up on us daily.
Grazie,
Christina

Hotel Reviews
Hotel Plaza Opéra
Palermo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel baglio della Luna
Valle dei Templi, Agrigento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Chateaux Locanda Don Serafino
Ragusa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eurostars Monte Tauro
Taormina
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Regina Margherita
Cagliari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel dei Pini
Alghero SS
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Resort Cala di Falco
Cannigione
Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Guided tour of Valley of the Temples
Guided tour of Valley of the Temples
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private walking guided tour of Alghero historical city center
Private walking guided tour of Alghero historical city center
Alghero
Quality of Experience
Guides, Drivers and Staff
Transport
Private sunset e-bike tour
Private sunset e-bike tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Self-excursion to Cefalù with group boat tour along the coast
Self-excursion to Cefalù with group boat tour along the coast
Italy

Did not get to do

Palermo highlights and street food tour
Palermo highlights and street food tour
Palermo
Quality of Experience
Guides, Drivers and Staff
Transport
 Etna Wine tasting
Etna Wine tasting
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset boat trip along the Taormina Coast
Sunset boat trip along the Taormina Coast
Taormina
Quality of Experience
Guides, Drivers and Staff
Transport
Private walking guided tour of Cagliari highlights
Private walking guided tour of Cagliari highlights
Cagliari
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Jun 26, 2026
Dear Christina, thank you so much for your wonderful 5-star review! It was truly a pleasure assisting you with your second trip to Italy, and we're delighted to hear that you had such a fantastic experience.
We appreciate your understanding and your kind words about Valeria and Veronica. We're so happy to know that they helped make your journey special and that you returned home with so many wonderful memories.
Thank you again for your trust and for choosing to travel with us once more. We... Read more

Dear Christina, thank you so much for your wonderful 5-star review! It was truly a pleasure assisting you with your second trip to Italy, and we're delighted to hear that you had such a fantastic experience.
We appreciate your understanding and your kind words about Valeria and Veronica. We're so happy to know that they helped make your journey special and that you returned home with so many wonderful memories.

Thank you again for your trust and for choosing to travel with us once more. We look forward to welcoming you back to Italy for another unforgettable adventure in the future.

Ciao and see you again soon!

Sonia

Leslie and the Kimkim team made our trip to I...
Italy | Jun 3 - Jun 18, 2026

jane
jane b.
Newark, NJ | Reviewed on Jun 25, 2026
Leslie and the Kimkim team made our trip to Italy a family vacation of a lifetime. We will def use Kimkim again and highly recommend their service. We had immediate attention when we needed to change the driver on the rental car contract in Florence. We got a phone call when the meeting spot changed for our tour, and were greeted with a person to make sure we found the new location. Every detail was taken care of. We had someone meet us at the airport and train stations to travel us to... Read more

Leslie and the Kimkim team made our trip to Italy a family vacation of a lifetime. We will def use Kimkim again and highly recommend their service. We had immediate attention when we needed to change the driver on the rental car contract in Florence. We got a phone call when the meeting spot changed for our tour, and were greeted with a person to make sure we found the new location. Every detail was taken care of. We had someone meet us at the airport and train stations to travel us to our location. Everything was well planned. The hotels were all wonderful and comfortable as well as centrally located.

Hotel Review
Hotel Ai Reali di Venezia
Venice

So absolutely beautiful !

Authenticity & Character
The singing gondoliers from the windows!
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Jun 30, 2026
Your review truly made my day. Thank you so much for taking the time to write such kind words. It was an absolute pleasure helping your family create these memories, and knowing that everything came together so smoothly is the greatest reward we could ask for. I'll also make sure to share your lovely comments with the entire Storywalking team—they'll be just as happy to read them as I was. Thank you as well for trusting us throughout the journey, and for recommending us to others—it truly... Read more

Your review truly made my day. Thank you so much for taking the time to write such kind words.

It was an absolute pleasure helping your family create these memories, and knowing that everything came together so smoothly is the greatest reward we could ask for. I'll also make sure to share your lovely comments with the entire Storywalking team—they'll be just as happy to read them as I was.

Thank you as well for trusting us throughout the journey, and for recommending us to others—it truly means the world.

We can't wait to welcome you back to Italy again.

All the best to all of you!

Warmly,
Leslie

Trip of a lifetime!
Italy | May 31 - Jun 13, 2026

A
Alecia L.
Atlanta, GA | Reviewed on Jun 24, 2026
Everything went so smoothly, and if there was any deviation from the original plan, the team was so quick and efficient to handle the issue. I saw everything that I wished to see, and could not imagine a better Grandmother/Granddaughter experience. Read more

Everything went so smoothly, and if there was any deviation from the original plan, the team was so quick and efficient to handle the issue. I saw everything that I wished to see, and could not imagine a better Grandmother/Granddaughter experience.

Hotel Reviews
Hotel ai Mori d'Oriente
Venice
Hotel Hermitage
Florence
Hotel Villa di Sorrento
Sorrento
Location
Hotel Dei Mellini
Rome
Activity Reviews
Evening Pizza & Gelato Cooking Experience
Evening Pizza & Gelato Cooking Experience
Rome
Evening Vatican & Sistine Chapel Visit
Evening Vatican & Sistine Chapel Visit
Rome
Private Family Colosseum & Roman Forum Visit
Private Family Colosseum & Roman Forum Visit
Rome
Tagliatelle, Ravioli & Tiramisu Cooking Experience
Tagliatelle, Ravioli & Tiramisu Cooking Experience
Florence
Traditional Boat Ride to Visit Murano & Burano
Traditional Boat Ride to Visit Murano & Burano
Venice
Local Secrets City Walk with Rooftop View
Local Secrets City Walk with Rooftop View
Venice
City Discovery Walk with Michelangelo's David
City Discovery Walk with Michelangelo's David
Florence
Day Trip to Cinque Terre & Pisa
Day Trip to Cinque Terre & Pisa
Florence
Private Day Trip to Pompeii
Private Day Trip to Pompeii
Sorrento
Day Trip to Capri Island by Boat
Day Trip to Capri Island by Boat
Sorrento
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Jun 25, 2026

Thank you so much for trusting us with such a special grandmother/granddaughter trip! I love that you got to see everything on your list, and those pictures are absolutely beautiful. What incredible memories you've made together!

Amazing trip of a lifetime in Italy!
Italy | Jun 6 - Jun 13, 2026

M
Melissa G.
Chicago, IL | Reviewed on Jun 24, 2026
My husband and I had a perfect trip in Italy, with special thanks to our local specialist, Maria G. It was so comforting knowing all of the details were figured out for us, all transports were lined up, hotels were clean and met our needs, and excursions were so thoughtfully planned out. We had the perfect blend of relaxing, exploring, historical sites, museums, and food. We definitely give the highest of recommendations to both KimKim and Maria! Read more

My husband and I had a perfect trip in Italy, with special thanks to our local specialist, Maria G. It was so comforting knowing all of the details were figured out for us, all transports were lined up, hotels were clean and met our needs, and excursions were so thoughtfully planned out. We had the perfect blend of relaxing, exploring, historical sites, museums, and food. We definitely give the highest of recommendations to both KimKim and Maria!

Activity Reviews
Cooking Class in the Heart of Rome
Cooking Class in the Heart of Rome
Rome

This was SO MUCH FUN. We loved it so much, we bought a tool to make pasta on amazon once we got home :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Capri Boat Tour from Sorrento
Capri Boat Tour from Sorrento
Italy

Wow - this was the perfect way to start our vacation while we were getting over jet lag. It was relaxing, the sites were spectacular, and our guides made sure our experience was nothing but the best. Light snacks and drinks were a fun bonus. Swimming in the ocean was rejuvinating. We enjoyed our time walking around the island and taking the Tram to the top as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of the Pompeii Ruins
Private Guided Tour of the Pompeii Ruins
Italy

This was a definite highlight of our trip! Our private guide was so knowledgeable and we learned so much from her!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Jun 25, 2026

Ciao Melissa,
Thank you so much for taking the time to share this beautiful review! We are absolutely thrilled to hear that you and your husband had a perfect Italian getaway.

Your pictures are stunning! You definitely crafted some lifelong memories here in Italy. We love that the Capri boat tour was the perfect antidote to your jet lag and that Pompeii brought history to life so vividly for you both.

Whenever you two are ready for your next grand adventure, we would love to help you plan it!

Best,
Maria Grazia & Storywalking Team

Experience Italy with friends your way by working with Jessica and Kimkim!
Italy | Jun 8 - Jun 17, 2026

Pat
Pat T.
Colombia | Reviewed on Jun 23, 2026
We loved our Italy experience through Jessica at Kimkim. Kimkim is so great because it is not a canned experience with large crowds, common meals, and directed timetables.
Jessica made travel easy and picked just the right experiences at the right price. So little hassle for such great memories. We used the train, private transfers, taxis/ubers and rented a car for various parts of the trip and she helped us match both our transportation and our accommodations to what would give us the...
Read more

We loved our Italy experience through Jessica at Kimkim. Kimkim is so great because it is not a canned experience with large crowds, common meals, and directed timetables.
Jessica made travel easy and picked just the right experiences at the right price. So little hassle for such great memories. We used the train, private transfers, taxis/ubers and rented a car for various parts of the trip and she helped us match both our transportation and our accommodations to what would give us the best experiences with the least amount of time wasted.
We chose Rome, Naples and Orvieto for our adventures and saw art, architecture, Pompeii, the Amalfi Coast, and experienced the day and night life of these great cities, and cooked a meal with an award winning chef. Italy is the best place in the world for authentic pastas and pizza. We had the best we have ever tasted several times over.
This is our third Kimkim experience and we will definitely use it again. Thank you Jessica and Kimkim!

Hotel Review
Altarocca Wine Resort
Orvieto

My favorite part of the trip was our experience at this resort. The tasting meal had some of the best dishes I have ever had, the view was amazing f from our bedroom, and the pool had a drink and snack bar and was almost private because the resort is not large. This is a five star experience that is off the beaten path. This is not the place to go for a nightlife of dancing- that is Naples, but to deny yourself this quiet get away would be the wrong choice if you are with your spouse, partner or friends.

Authenticity & Character
The room, wine, food and pool were everything we could want.
Location
Best scenery of our trip.
Staff
So helpful and kind.
Cleanliness & Comfort
Everything was well kept.
Activity Reviews
Cooking Lesson with a Farm Chef
Cooking Lesson with a Farm Chef
Italy

We have done a few Kimkim cooking experiences and loved them all. Our party worked with this award winning chef to make some authentic Italian food from scratch. The wine, beer and food were outstanding and we felt at home with him and his staff. Highly recommend this experience if if you only like to cook a little bit.

Day Trip to Pompeii
Day Trip to Pompeii
Italy

If you appreciate history, this cannot be missed. Our guide was very knowledgeable, showed us the site in an efficient way without having us follow crowds of people. I would recommend this experience.

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Jun 29, 2026
Ciao Jason! Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure helping you design your journey through Rome, Naples, and Orvieto, and I’m delighted to hear that the balance of transportation, accommodations, and experiences allowed you to make the most of your time in Italy while traveling comfortably and efficiently. Your comments perfectly capture what we strive to achieve at Storywalking and through our partnership with... Read more

Ciao Jason!

Thank you so much for your wonderful words and for taking the time to share your experience!

It was truly a pleasure helping you design your journey through Rome, Naples, and Orvieto, and I’m delighted to hear that the balance of transportation, accommodations, and experiences allowed you to make the most of your time in Italy while traveling comfortably and efficiently.

Your comments perfectly capture what we strive to achieve at Storywalking and through our partnership with KimKim: creating journeys that feel personal, authentic, and thoughtfully tailored to each traveler, rather than standardized or overcrowded experiences.

I’m especially happy to hear that the cooking experience with our chef, the Amalfi Coast, Pompeii, and, of course, the incredible Italian food left such lasting memories. As Italians, we wholeheartedly agree with you: there is something truly special about enjoying authentic pasta and pizza where they were born!

Thank you again for placing your trust in us for your third KimKim adventure. It means a great deal to know that you plan to travel with KimKim again in the future, and I sincerely hope we will have the opportunity to welcome you back to Italy for many more memorable experiences.

Warm regards,

Jessica Proietti

Fabulous trip to Florence and Puglia
Italy | Jun 4 - Jun 18, 2026

J
John C.
Pittsburgh, PA, USA | Reviewed on Jun 23, 2026
Trip planning was spot on in regard to where we wanted to go and regarding accommodations.
There was a high degree of coordination with transfers (private cars, trains)
We loved having the option to contact the team throughout the day and after hours for minor issues.
We loved the daily reminders and directional pins provided.
Accommodations particularly in Lecce at B&B Palazzotto and in Polignano a Mare at Masseria del Crocifisso were excellent. Masseria del Crocifisso was... Read more

Trip planning was spot on in regard to where we wanted to go and regarding accommodations.
There was a high degree of coordination with transfers (private cars, trains)
We loved having the option to contact the team throughout the day and after hours for minor issues.
We loved the daily reminders and directional pins provided.

Accommodations particularly in Lecce at B&B Palazzotto and in Polignano a Mare at Masseria del Crocifisso were excellent. Masseria del Crocifisso was particularly nice!! The food was fantastic and the staff and accommodations were lovely!!

We couldn't have asked for a better experience with KimKimm/Storywalking!!

John and Susan Comerci

Hotel Reviews
Boutique Hotel Galatea
Rome

Staff was excellent and extremely helpful and kind. Great location. Rooms were not cleaned well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Masseria del Crocifisso
Polignano a Mare

This was a fabulous accommodation. The staff was amazing. they were kind and helpful. Location in proximity to the coast was perfect! Food was fantastic. Amazing pool and grounds!

Authenticity & Character
Staff
Cleanliness & Comfort
B&B Il Palazzotto
Lecce

The room was clean and well appointed. Staff was extremely nice and helpful. The location was perfect for exploring Lecce.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
B&B De Biffi
Florence

Perfect location, clean, staff were extremely nice and very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Polignano a Mare Boat Tour - Small Group
Polignano a Mare Boat Tour - Small Group
Italy

Experienced captain. Very entertaining and beautiful experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Siena and San Gimignano tour with dinner in Tuscany at a boutique winery
Siena and San Gimignano tour with dinner in Tuscany at a boutique winery
Florence

great guide ! Wine experience was wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Florence in a Day with David, Duomo, Uffizi & Walking Tour
Florence in a Day with David, Duomo, Uffizi & Walking Tour
Italy

Great guide! Very well versed in the history of the city as well as at history.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat excursion to Leuca's caves
Boat excursion to Leuca's caves
Italy

Great experience but captain a little unsure of himself at time

Quality of Experience
Guides, Drivers and Staff
Transport
Driver at disposal for the day
Driver at disposal for the day
Italy

Driver was awesome!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour in Lecce
Private Guided Tour in Lecce
Italy

Our guide was fabulous!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Traditional Food tour
Florence Traditional Food tour
Florence

Our guide was fabulous!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sara Pietrelli
Sara
Sara Pietrelli
Local specialist in Italy | Replied on Jun 23, 2026
Dear John and Susan,
Thank you so much for your wonderful review!
We're delighted to hear that every aspect of your journey, from the itinerary planning and accommodations to the transfers and daily support, helped create such a seamless experience. Our team works hard to ensure that travelers can relax and fully enjoy their time, so it's especially rewarding to know that the daily reminders, directional pins, and ongoing communication made a difference.
Thank you for trusting KimKim and... Read more

Dear John and Susan,
Thank you so much for your wonderful review!
We're delighted to hear that every aspect of your journey, from the itinerary planning and accommodations to the transfers and daily support, helped create such a seamless experience. Our team works hard to ensure that travelers can relax and fully enjoy their time, so it's especially rewarding to know that the daily reminders, directional pins, and ongoing communication made a difference.

Thank you for trusting KimKim and Storywalking with your travels. It was our pleasure to help bring your Italian adventure to life, and we hope to welcome you back for another unforgettable journey in the future!

A presto,
Sara & the Storywalking Team

Memorable Trip Experience
Italy | Jun 7 - Jun 16, 2026

Savannah
Savannah K.
Seattle, WA | Reviewed on Jun 23, 2026
Absolutely fantastic experience with both Giulia and Andrea from start to finish. Giulia helped me plan an unforgettable trip with great hotel selections, unbelievable tours and lovely restaurant recommendations across all of Italy. Andrea made sure we were taken care of even when the train operators went on strike. We are so grateful for both of them and cannot recommend kimkim enough to all our friends. Read more

Absolutely fantastic experience with both Giulia and Andrea from start to finish. Giulia helped me plan an unforgettable trip with great hotel selections, unbelievable tours and lovely restaurant recommendations across all of Italy. Andrea made sure we were taken care of even when the train operators went on strike. We are so grateful for both of them and cannot recommend kimkim enough to all our friends.

Hotel Reviews
Corte dei Sogni Boutique Hotel & Spa
Florence

Tucked away on a small side street. We were close to the action without having to listen to the street noise all night. Beautiful room with excellent AC for the super hot summer days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Continental
Sorrento

Beautiful view. Delicious restaurant. Great location close to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine tasting and lunch at Winery near Montepulciano
Wine tasting and lunch at Winery near Montepulciano
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Historic & Food Tour in Sorrento (Private guide)
Historic & Food Tour in Sorrento (Private guide)
Italy

Our guide, Antonino was so incredible. We talked about how much we enjoyed spending time with him the rest of the trip. He gave us great recommendations and shared some sweet personal stories along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Jun 24, 2026
Dear Savannah,
thank you so much for your kind words! ❤️ When I read that a trip has been "unforgettable" I really couldn't be happier! I don't want to simply organize a nice trip for the travelers that I have the chance to assist...I do all my best to provide a truly authentic experience that they will remember for the rest of their lives! Travelling is a gift that we can enjoy only for a limited amount of time during our lives, so my aim is always to make travellers get the most out of...
Read more

Dear Savannah,
thank you so much for your kind words! ❤️ When I read that a trip has been "unforgettable" I really couldn't be happier! I don't want to simply organize a nice trip for the travelers that I have the chance to assist...I do all my best to provide a truly authentic experience that they will remember for the rest of their lives! Travelling is a gift that we can enjoy only for a limited amount of time during our lives, so my aim is always to make travellers get the most out of it!
Thank you again for sharing all your feedbacks with us!
And if ever you wished to visit other parts of Italy...you know you have friends here!
A big hug!
Giulia

Italy 2026
Italy | Jun 12 - Jun 21, 2026

Lisa
Lisa D.
Spring Valley, NV | Reviewed on Jun 22, 2026
Overall, it was amazing. Only two minor hiccups which could have been prevented with more proactive communication. However, they were handled quickly and only slightly inconvenienced me. Loved the path of the gods hike; however, having everyone in the group introduce themselves first and maybe answer an icebreaker question or two would go a long way in making the tour more enjoyable. Our group was quiet and we jumped into the hike with no introductions. Of note, all of the tours could be... Read more

Overall, it was amazing. Only two minor hiccups which could have been prevented with more proactive communication. However, they were handled quickly and only slightly inconvenienced me. Loved the path of the gods hike; however, having everyone in the group introduce themselves first and maybe answer an icebreaker question or two would go a long way in making the tour more enjoyable. Our group was quiet and we jumped into the hike with no introductions. Of note, all of the tours could be better improved with intros and icebreakers so the group can more easily get to know each other and relax. My favorite day was the day trip through Tuscany (Siena, San Gimigiano). Our guide, Giacomo, made the experience unbelievable. He was so knowledgeable about the area, Italian food, and Italian wine. It was a long day but worth it. Metro in Rome was easy to navigate. No problems with either train transfer. Well worth what I paid for the trip.

Hotel Reviews
Don Antonino Relais
Sorrento

Good location. Neighbors upstairs were noisy but that’s not the hotel’s fault. Good size room. Very quiet, secluded, and peaceful property. I wish breakfast started before 8:00. I had early morning tours scheduled and never had time to try their breakfast, so I can’t comment on that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hermitage
Florence

I like being close to the sights but this was a little too close. Tourist crowds were noisy late into the night. I would’ve preferred a hotel 5-10 minutes away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Donna Francesca
Rome

Tiny but clean. All I needed was a bed and a bathroom and that’s what I got.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jun 24, 2026
Ciao Lisa! Thank you so much for your thoughtful review and for sharing such detailed feedback about your experience. We're delighted to hear that you had an amazing trip overall and felt it was well worth the investment. We also appreciate your candid comments regarding the two communication hiccups. While we're glad our team was able to resolve them quickly, your feedback is a valuable reminder of the importance of proactive communication, and we'll continue working to improve in that... Read more

Ciao Lisa!

Thank you so much for your thoughtful review and for sharing such detailed feedback about your experience.

We're delighted to hear that you had an amazing trip overall and felt it was well worth the investment. We also appreciate your candid comments regarding the two communication hiccups. While we're glad our team was able to resolve them quickly, your feedback is a valuable reminder of the importance of proactive communication, and we'll continue working to improve in that area.

Thank you as well for your suggestion about group introductions and icebreakers. That's excellent feedback that we'll share with our tour partners - we can certainly see how taking a few minutes at the start of an activity could help create a more comfortable and connected group dynamic. We'll be sharing this recommendation with our tour partners and their guides as an opportunity to enhance the guest experience for our Travelers.

We're especially happy to hear how much you enjoyed the Path of the Gods hike and your Tuscany day trip. Giacomo will be thrilled to know that his knowledge, enthusiasm, and expertise made such a lasting impression. Experiences like Siena and San Gimignano are truly special, and we're glad they became a highlight of your journey.

Thank you again for traveling with us and for taking the time to share your insights. We hope to help you plan another unforgettable adventure in the future!

Warm regards,
Alex & the kimkim Team

Leslie and Francesca worked very hard for us!!!
Italy | Jun 7 - Jun 20, 2026

Rory
Rory S.
Phoenix, AZ | Reviewed on Jun 21, 2026
Leslie and Francesca worked tirelessly to insure our trip was 100% the daily updates were the icing on the cake!! We loved the customer service and responsiveness to our many questions. We will be sure to refer everyone we know and utilize yoir service in the future. Thabk you for making our dream vacation a complete success. 5***** Bravo service!! Grazie Leslie and Francesca. We appreciate you guys a lot!!! Read more

Leslie and Francesca worked tirelessly to insure our trip was 100% the daily updates were the icing on the cake!! We loved the customer service and responsiveness to our many questions.

We will be sure to refer everyone we know and utilize yoir service in the future.

Thabk you for making our dream vacation a complete success. 5***** Bravo service!!

Grazie Leslie and Francesca. We appreciate you guys a lot!!!

Hotel Reviews
Hotel Il Faro 3* Sorrento
Sorrento

Tiny bathroom with VERY low ceilings. Sorry this one let us down. Customer service was 2 star at best. The restaurant attached was good but the hotel was inadequate. Service was lacking. No porter ro assist with luggage. Every property but this one had assistance for our bags in and out. I think you can find a better property with Emglish speaking staff. Language barrier was unacceptable!!

Authenticity & Character
Cute but ... So so
Location
Bottom of the hill. We had ro walk and take taxi alot.
Staff
Customer service was lacking
Cleanliness & Comfort
Nothing. It was pretty clean. Low ceilings in the bathroom caused me a lot of head bumps. I am tall!! No bueno!!!
Hotel Degli Aranci
Rome

Mr Marco is the coolest guy. He assisted us every step of the way.

Authenticity & Character
Very pretty property. Highly recommended.
Location
Except for having to take taxi everywhere we went it was located closely everything in Rome
Staff
Mr. Marco!! Bravo!!
Cleanliness & Comfort
Everything was squeaky clean
Hotel Adler Cavalieri

A very pretty hotel with every amenity possible. Brealfast was provided and it was good 😋

Authenticity & Character
Very cute property. genuine florence!!
Location
Once again, walking distance to everywhere we needed to be.
Staff
Helpful and friendlybstagg
Cleanliness & Comfort
Very comfy and clean
Ca' Pozzo Inn
Venice

Very nice newer property. Breakfast was amazing and well stocked with delicious local foods

Authenticity & Character
Located along the grand canal its definitely Venice-like
Location
Walking distance to all our tours!!
Staff
Awesome staff. Helpful and professional
Cleanliness & Comfort
Clean amd very comfortable
Andirivieni Bellagio Guest House
Bellagio

Wonderdully cute property. This very nice property started our trip off very well. We would highly recommend this property.

Authenticity & Character
Quaint family house
Location
Walking distance to everything we did
Staff
Irene was amazing and provided everything we needdd
Cleanliness & Comfort
Clean and tidy. Breakfast was amazing
Activity Reviews
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

OUTSTANDING!!!! Staff was amazing and the information given was great!!

Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

Amazing tour. Pur guide was a historian. We.loved her presentation

Siena, San Gimignano, Monteriggioni, Chianti: Fully Escorted Tour with guided Siena visit and Wine Tasting
Siena, San Gimignano, Monteriggioni, Chianti: Fully Escorted Tour with guided Siena visit and Wine Tasting
Florence

We are not wine drinkers so this was partially boring and rather a bad choice for us. Partbof the rour was cool. Part wasn't

Private Florence Historic Walking Tour
Private Florence Historic Walking Tour
Florence

VERY good tour. Guide was a genuine guide and exceptional customer servant

Venice Shared Walking Tour with St. Marks Basilica & Doge's Palace
Venice Shared Walking Tour with St. Marks Basilica & Doge's Palace
Italy

Amazing tour. Guide did well for us

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Jun 23, 2026
Thank you so much for your incredibly kind words! ❤️ It was truly our pleasure to help make your dream vacation a reality. Francesca and I loved being part of your journey, and knowing that you had such a wonderful experience means the world to us. We're especially happy that the daily updates and support throughout the trip helped you feel relaxed and taken care of—that's exactly what we strive for. Thank you as well for your trust, your patience, and your many thoughtful questions. They... Read more

Thank you so much for your incredibly kind words! ❤️

It was truly our pleasure to help make your dream vacation a reality. Francesca and I loved being part of your journey, and knowing that you had such a wonderful experience means the world to us.

We're especially happy that the daily updates and support throughout the trip helped you feel relaxed and taken care of—that's exactly what we strive for.

Thank you as well for your trust, your patience, and your many thoughtful questions. They allowed us to tailor the experience exactly to your wishes, and it was a joy to see everything come together so beautifully.

Your recommendation to friends and family is the greatest compliment we could receive, and we would be absolutely delighted to help you plan another Italian adventure whenever the time comes.

Grazie mille for letting us be part of such special events and memories.

Arrivederci and until next time!

Warmest regards,

Leslie & Francesca

Our grandmother's/granddaughters trip to Ital...
Italy | May 31 - Jun 13, 2026

Judie
Judie M.
Atlanta, GA | Reviewed on Jun 20, 2026
Our grandmother's/granddaughters trip to Italy exceeded expectations. All elements of the plan curated and refined by Erica and Diliana flowed smoothly without any major glitches. Our guide for the Coliseum, Mirta, was knowledgeable and provided a lot of background. Oksana, our Vatican guide, had lots of inside info, although I feel we literally ran thru the Vatican museum. I somehow thought we were going to St. Peter's Basilica, but it was not part of the tour.
The train rides were...
Read more

Our grandmother's/granddaughters trip to Italy exceeded expectations. All elements of the plan curated and refined by Erica and Diliana flowed smoothly without any major glitches. Our guide for the Coliseum, Mirta, was knowledgeable and provided a lot of background. Oksana, our Vatican guide, had lots of inside info, although I feel we literally ran thru the Vatican museum. I somehow thought we were going to St. Peter's Basilica, but it was not part of the tour.
The train rides were supremely comfortable and we had no problems finding our car and seats due to the detailed info Kimkim provided.
Our Pompei excursion with Vincenzo was particularly fun for me because so much more has been unearthed since my last visit.
Our cooking classes with Lily in Rome and Leonardo in Florence were particularly fun for the girls. They learned a lot and we had delicious meals to boot.
Daniela, our guide in Florence, was excellent and highlighted and explained some of the pertinent history that makes Florence so unique.
Rita guided us in Venice, a magical city if there ever was one. She made the narrow passageways seem not so daunting and definitely hit the highlights. Gianmarco took us to Burano and Murano and explained why these islands are so special. He was patient and kind even when we were late getting back to the boat.
All our accomodations were clean, safe, and very well located. It made getting around these crowded places pretty easy to navigate especially with the embedded links to maps.
Diliana, Erica, and Grant all checked in during the trip to see if things were going smoothly and it was comforting to know they were only a text away and response time was almost instantaneous.
I must say I was quite nervous before the trip that all guides and drivers were where they should be at the right time and I shouldn't have worried.
Thanks, Kimkim for your attention to detail and excellent and thoughtful planning. I have already been recommending Kimkim to others and will continue to do so. You have provided my granddaughters with fantastic memories.

Hotel Reviews
Hotel ai Mori d'Oriente
Venice

This is a grand hotel in a quieter, more residential area, but that makes it quieter. Still only short walk to all of Venice's tours and landmarks.

Authenticity & Character
Very unique and historical architecture
Location
Staff
Cleanliness & Comfort
Excellent bath amenities
Hotel Hermitage
Florence

This hotel could not be better located, just steps away from important sites in Florence. My only complaint is that the two person elevator services the restaurant and guests and the wait for it can be a problem.

Authenticity & Character
Location
Absolutely near what make Florence special
Staff
Cleanliness & Comfort
Rooms are quite small
Hotel Villa di Sorrento
Sorrento

Loved the spacious and airy rooms right on a main square.

Authenticity & Character
Location
Close to the heart of all the action, but can be a bit noisy
Staff
Cleanliness & Comfort
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Jun 23, 2026
What an incredible trip to have shared with your granddaughters, I'm so happy it all came together the way it did! Every one of those guides is so good at what they do, and I love that each one brought something different to the experience. I'll pass along your kind words to Diliana and Grant, it really is a team effort and they'll be so thrilled to hear this. Most of all, I love knowing your granddaughters are leaving with memories of Italy with you that will stay with them forever. That's... Read more

What an incredible trip to have shared with your granddaughters, I'm so happy it all came together the way it did! Every one of those guides is so good at what they do, and I love that each one brought something different to the experience. I'll pass along your kind words to Diliana and Grant, it really is a team effort and they'll be so thrilled to hear this. Most of all, I love knowing your granddaughters are leaving with memories of Italy with you that will stay with them forever. That's exactly why we do this! Thank you for trusting us with such a meaningful trip and for recommending us to others. 💛

Palermo in general seemed a bit shabby ( a lo...
Italy | Jun 9 - Jun 15, 2026

T
Terri R.
Kansas City, MO | Reviewed on Jun 19, 2026

Palermo in general seemed a bit shabby ( a lot of trash everywhere) The food tour was fantastic , Our guide Angelo was wonderful and very funny.
Cefalu and Hotel Kalura were an absolute dream.
Tripani- on-street parking was challenging. Hotel Gancia - water was no potable!! Never encountered that before.
Castelemare del Golfo was very pretty and we loved our hotel. Parking was a challenge.

Local specialist: Giorgia Torre

We had the most amazing trip organised by Cat...
Italy | May 26 - Jun 16, 2026

D
Darren C.
Australia | Reviewed on Jun 18, 2026
We had the most amazing trip organised by Caterina and the KimKim team, highlights were Lake Garda, Bologna and Sorrento, however the entire trip was fantastic. Read more

We had the most amazing trip organised by Caterina and the KimKim team, highlights were Lake Garda, Bologna and Sorrento, however the entire trip was fantastic.

Hotel Reviews
Kolbe Hotel Rome
Rome

Really clean and comfortable with a great outdoor garden area to relax in.

Authenticity & Character
Location
Central to the main attractions and the resturant district.
Staff
Cleanliness & Comfort
Rosso 23
Florence

Neat and tidy Hotel, staff weren't as friendly as all other stops and not as helpful, and the breakfast was just ok.

Authenticity & Character
Location
Good location out of the hussle and bussle and only a couple minute walk to the centre of town.
Staff
Cleanliness & Comfort
I Portici Hotel
Bologna

Very upmarket Hotel and quote luxurious, on the main street and a short walk to the sqaure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Césa Tyrol
Canazei

Very helpful staff and only a short stroll to town, and nicely renovated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Caesius Thermae & Spa Resort
Bardolino

Great location and really lovely Hotel, the staff were helpful and friendly, and had great ammentities.

Authenticity & Character
Location
Very central.
Staff
Cleanliness & Comfort
Exceptional clean and great size rooms.
Activity Reviews
Cycle the Appian Way - Bike or e-Bike tour
Cycle the Appian Way - Bike or e-Bike tour
Rome

We didnt do it.

Quality of Experience
Guides, Drivers and Staff
Transport
Private e-bike tour in Florence with Gelato
Private e-bike tour in Florence with Gelato
Florence

Fantastic trip and the guide was sensational, a lovely family business.

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza and Gelato making Class (group tour)
Pizza and Gelato making Class (group tour)
Italy

This was ok, the quality of the pizzas were just ok, it is obviously hard to make dough and have it cure in the short time we were there, so maybe they could teach how to make the dough and go through the process however have some other bases there that were made the day before to make the end eating experience a bit better.

Quality of Experience
Guides, Drivers and Staff
Self explore Bardolino
Self explore Bardolino
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private excursion to Lucca and Pisa - access to the Leaning Tower included
Private excursion to Lucca and Pisa - access to the Leaning Tower included
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Verona Day Trip
Verona Day Trip
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Half day foodie tour in Bologna
Half day foodie tour in Bologna
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Planning made easy!
Italy | Apr 17 - May 2, 2026

Lisa
Lisa M.
Los Angeles, CA | Reviewed on Jun 18, 2026
We used KimKim to help plan our 30th anniversary trip to Italy, and we could not have asked for a better experience. From the very beginning, our planning specialist, Fabio, was exceptional. He truly listened to what we wanted from our trip and was incredibly patient as we explored different ideas and made decisions. He provided thoughtful suggestions, helped us find wonderful places to stay, and created an itinerary that felt personal and perfectly suited to us.
Our journey took us to Lake...
Read more

We used KimKim to help plan our 30th anniversary trip to Italy, and we could not have asked for a better experience. From the very beginning, our planning specialist, Fabio, was exceptional. He truly listened to what we wanted from our trip and was incredibly patient as we explored different ideas and made decisions. He provided thoughtful suggestions, helped us find wonderful places to stay, and created an itinerary that felt personal and perfectly suited to us.
Our journey took us to Lake Como, Venice, Florence (including a wine tasting experience in the Tuscany region), and Positano. Each destination was made even more special by the amazing guides and drivers who helped us experience Italy in such a meaningful way. Our tour guides were extremely knowledgeable, sharing the history, culture, and stories of each area we visited. They helped bring each location to life and gave us insights we would never have discovered on our own.
One of the highlights of our trip was the incredible drivers assigned to us in each location. We often had the same driver for multiple days, which allowed us to build a real connection and get to know each other. We spent many hours with them each day, and they became so much more than transportation providers. They shared stories about their families, their culture, and their lives in Italy, making our experience feel authentic and personal. They were also wonderful guides in their own right, telling us about the history and traditions of the places we traveled through.
Our drivers and guides were always friendly, helpful, and willing to customize our days whenever possible. When we wanted to make changes during the trip or add more time to explore certain areas, Fabio was always available and quickly helped make those adjustments happen. His flexibility allowed us to see even more and enjoy our time without stress.
This was a once-in-a-lifetime anniversary trip, and KimKim helped make it truly unforgettable. We are so grateful to Fabio, our guides, and our drivers for creating such a memorable and personal Italian adventure. We would highly recommend KimKim to anyone looking for a thoughtfully planned and customized travel experience.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Jun 19, 2026
Buongiorno Lisa, Thank you so much for this incredibly kind and thoughtful review. It was an absolute pleasure working with you and Eric from the very beginning and helping shape your 30th anniversary trip to Italy. I am really happy to hear that the itinerary felt personal and well suited to you both, and that each destination—from Lake Como to Venice, Florence, Tuscany, and Positano—delivered such special memories. I am especially glad that the guides and drivers helped bring the... Read more

Buongiorno Lisa,

Thank you so much for this incredibly kind and thoughtful review.

It was an absolute pleasure working with you and Eric from the very beginning and helping shape your 30th anniversary trip to Italy. I am really happy to hear that the itinerary felt personal and well suited to you both, and that each destination—from Lake Como to Venice, Florence, Tuscany, and Positano—delivered such special memories.

I am especially glad that the guides and drivers helped bring the experience to life in such an authentic and meaningful way. I will make sure to share your lovely words with them, as I know they will be very happy to hear this.

I also really appreciate your mention of the flexibility during the trip. Being able to adjust things in real time is exactly how I want my clients to travel, so I am happy it made such a difference for you.

Thank you again for trusting me with such an important celebration. I would be delighted to help you and Eric plan another Italian adventure in the future.

Wishing you both many more years of happiness together ❤️

Arrivederci,
Fabio

I had an outstanding experience with Kim Kim ...
Italy | May 31 - Jun 11, 2026

Patricia
Patricia D.
Miami, FL | Reviewed on Jun 17, 2026
I had an outstanding experience with Kim Kim Travel consultant Melanie. From the very beginning she was professional knowledgeable and attentive to every detail of our trip she took the time to understand my preferences and created a travel plan that exceeded my expectations. Her recommendations for accommodations transportation and activities were excellent and she was always available to answer questions provided assistance. Example we were 10 minutes late to our boat in Capri I called... Read more

I had an outstanding experience with Kim Kim Travel consultant Melanie. From the very beginning she was professional knowledgeable and attentive to every detail of our trip she took the time to understand my preferences and created a travel plan that exceeded my expectations.

Her recommendations for accommodations transportation and activities were excellent and she was always available to answer questions provided assistance. Example we were 10 minutes late to our boat in Capri I called her she said wait a minute then she called the captain and they came back and got us. Second example we were at the Vatican we had a private tour with a gentleman named Rich and he asked how good we were with stairs, my husband said fine I said I don’t know. Without saying a word he tested us out and knew I wasn’t good at stairs without saying a word he took the no. stairs route Rich called Melanie and told her that I was not good at stairs. Melanie immediately canceled the group tour in Pompeii and treated us to a private tour so that I would be safe then we had lunch at a local winery which was wonderful thank you Melanie and thank you Rich and Kim Kim group our honeymoon was stress-free and enjoyable Pat and Jack Drewiega from Clearwater Florida

Hotel Reviews
Aquae Romanae Bed and Breakfast Sorrento
Sorrento

It was absolutely spotless they were helpful the room was really nice and it was centrally located which was wonderful the coffee was wonderful the little store downstairs was great it was great great great

Authenticity & Character
Everything
Location
I already told you.
Staff
Everything
Cleanliness & Comfort
Everything
Hotel Barberini Roma
Rome

The bathroom was strange the location was great,

Authenticity & Character
Location
Close to the fountain
Staff
Cleanliness & Comfort
No
Activity Reviews
Lemon tour and lunch (or dinner) in Sorrento
Lemon tour and lunch (or dinner) in Sorrento
Sorrento

We could walk to it from our hotel or B&B and it was very interesting and learning how to make lemon cello will be lots of fun at home.

Quality of Experience
Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Beautiful experience gorgeous the driver was perfect stopped at a beautiful restaurant loved all of it

Quality of Experience
Melanie, and the driver was excellent
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & Winery on the Vesuvius
The Ruins of Pompeii & Winery on the Vesuvius
Italy

Very knowledgeable. Very careful because of my walking. I have her any day of the week

Quality of Experience
Food
I am
Guides, Drivers and Staff
Transport
Small group boat excursion to Capri from Sorrento
Small group boat excursion to Capri from Sorrento
Italy

The girl was great at explaining things the captain was good because he came back and got us when we were late.

Quality of Experience
Guides, Drivers and Staff
Transport
They were all great.
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

Rich made it special he was going to be a priest but then met somebody and has three children he was very good and knowledgeable took pictures to show us certain things to look for superb and understanding that I needed to not walk upstairs

Quality of Experience
Rich
Guides, Drivers and Staff
All were helpful and knowledgeable
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 17, 2026
Hi Patricia,
what can I say. Thank you, from the bottom of my heart. Your trip wasn't just a trip, from our first call I knew this trip was special and my mission became to make it the best holiday ever for you both and I'm so pleased that's exactly how it was.
Trips like this reminds me why I do my job, it's not all about the holidays and the work, it's about the memories myself and the team can help make, memories that you take home and smile back at when you think of those special moments...
Read more

Hi Patricia,
what can I say. Thank you, from the bottom of my heart. Your trip wasn't just a trip, from our first call I knew this trip was special and my mission became to make it the best holiday ever for you both and I'm so pleased that's exactly how it was.
Trips like this reminds me why I do my job, it's not all about the holidays and the work, it's about the memories myself and the team can help make, memories that you take home and smile back at when you think of those special moments during every day life.

Thank you so much for trusting me with your trip, maybe one day I'll take you up on visiting you in the US.

Grazie from us all at ItalyCharme and kimkim! Take care and stay in touch!

Highly recommend!
Italy | May 1 - May 9, 2026

Aileen
Aileen N.
Ashburn, VA | Reviewed on Jun 17, 2026

Highly recommend! My friend and I planned a multi city trip through Italy in 9 days and Melanie and her team were amazing! She was very accommodating and responded quickly to any questions and requests we had. She set up an amazing trip for us. She and her team were very responsive and had great communication throughout our trip. I would absolutely have her plan my next trip!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 17, 2026

Hi Aileen,
thank you so much for such a lovely review, it always means a lot.
I'm so pleased we were able to create this trip for you both exactly how you wanted and everything went smoothly.
I look forward to planning your next trip to Italy!!!

A presto,
Melanie

Lorenza made the experience of planning our t...
Italy | Jun 1 - Jun 13, 2026

D
Dani g.
Canada | Reviewed on Jun 16, 2026
Lorenza made the experience of planning our trip to Italy so easy. She always responded right away to any questions or concerns that I had. Having the day by day itinerary was great, with all the times and meeting points and tickets included. Would absolutely plan another trip using this service! Read more

Lorenza made the experience of planning our trip to Italy so easy. She always responded right away to any questions or concerns that I had. Having the day by day itinerary was great, with all the times and meeting points and tickets included. Would absolutely plan another trip using this service!

Hotel Review
Corte dei Sogni Boutique Hotel & Spa
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Pizza Making Class
Pizza Making Class
Italy

We had so much fun learning to make pizza. The staff was so friendly and knowledgeable, and our pizza was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa
Lorenza
Lorenza Cannarsa
Local specialist in Città della Pieve | Replied on Jun 22, 2026

Dear Dani,
thank you so much for your lovely words! It was a pleasure planning your Italy trip, and I'm so glad the experience felt smooth and stress-free from start to finish.
We hope to welcome you back to Italy very soon!
Warm regards,
Lorenza

Well done!
Italy | Jun 2 - Jun 7, 2026

C
Christy G.
Ashburn, VA | Reviewed on Jun 16, 2026
Lorenza did a wonderful job of understanding the kind of trip we wanted to have and made it happen! She chose wonderful, knowledgeable guides (Ricardo, Laura, Davide) and had clearly briefed them on our priorities. :) When we hit a bump they stepped in and made sure that it was JUST a bump and didn't derail our tight schedule. THANK YOU!! Read more

Lorenza did a wonderful job of understanding the kind of trip we wanted to have and made it happen! She chose wonderful, knowledgeable guides (Ricardo, Laura, Davide) and had clearly briefed them on our priorities. :) When we hit a bump they stepped in and made sure that it was JUST a bump and didn't derail our tight schedule. THANK YOU!!

Hotel Reviews
Hotel Pausania
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Bezzi
Ravenna

Amazing location, well appointed. The staff was so helpful and kind. The only downside was a round bed, which for two very tall people was not very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorenza Cannarsa
Lorenza
Lorenza Cannarsa
Local specialist in Città della Pieve | Replied on Jun 22, 2026

Dear Christy,
thank you so much for taking the time to leave such a kind review! It was a genuine pleasure designing this trip for you, and I'm so happy it all came together the way we hoped.
Ricardo, Laura, and Davide will be thrilled to hear your words — I'll make sure to pass them along.
And yes, a bump or two is always part of the adventure — what matters is that it stays just that! Thank you again for trusting us, and we hope to welcome you back to Italy soon.
Warm regards,
Lorenza

Dream Ancestry Trip to Italy!
Italy | Jun 3 - Jun 12, 2026

Mindy
Mindy B.
Highlands Ranch, CO | Reviewed on Jun 15, 2026
Anita did a fantastic job at planning and arranging our trip to Italy! It has been a lifelong dream for my Mom and I to visit where my grandfather was born in Italy. Everything went amazingly from the private drivers to the incredible guides throughout Naples, Sorrento, and Rossano. Our day on a private boat on the Amalfi coast was one of the highlights with the gorgeous views of the cliffs and swimming in beautiful blue waters. Spending the day with our private guide, Enza, in Scala Coeli... Read more

Anita did a fantastic job at planning and arranging our trip to Italy! It has been a lifelong dream for my Mom and I to visit where my grandfather was born in Italy. Everything went amazingly from the private drivers to the incredible guides throughout Naples, Sorrento, and Rossano. Our day on a private boat on the Amalfi coast was one of the highlights with the gorgeous views of the cliffs and swimming in beautiful blue waters. Spending the day with our private guide, Enza, in Scala Coeli was so special. We were able to see original documents of my grandfather's birth certificate and my great grandparents' marriage certificate. We also had a local person show us around the village including where my grandfather was born. The places we stayed were perfect with beautiful views in Sorrento and Rossano. We had a private large balcony on Sorrento with views of the mountains all around. This was such a meaningful experience for me and my Mom that we will carry with us for a lifetime. This was also the second time I have used Kim Kim to create a great trip from me, and I could not more highly recommend them!

Hotel Reviews
Naplesuite B&B
Naples

Great location! Staff was very helpful and the room was clean and very comfortable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tenuta Ciminata Greco
Rossano

Located in the mountains overlooking Sorrento and the coast! A beautiful and serene location with historic grounds where they press their own olive oil! What a special place to stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

Beautiful room with a private and spacious balcony! Breakfast was delicious and fresh! Views from our balcony were absolutely stunning!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rinuccini Relais Hotel
Naples

Nice, spacious rooms! Delicious breakfast! Staff was very helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Royal Palace of Caserta: Italy’s Hidden Gem
The Royal Palace of Caserta: Italy’s Hidden Gem
Naples

Had a great tour through the palace learning the history of this magnificent structure!

Quality of Experience
Guides, Drivers and Staff
Transport
Trace Your Roots: Personalized Ancestry Journey
Trace Your Roots: Personalized Ancestry Journey
Italy

Special and memorable day with our private guide through my grandfather's village, Scala Coeli in Calabria. It was an emotional experience seeing original documents of my ancestors and walking the streets they had once walked. I had no idea how beautiful it was there! We then had a delectable lunch at a seaside resort with the best seafood I have ever had! My Mom and I will never forget this day!

Quality of Experience
Guides, Drivers and Staff
Transport
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy

An awesome day cruising the coast on a private boat! Absolutely stunning views and so fun to swim him the crystal blue waters!

Quality of Experience
Guides, Drivers and Staff
Transport
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy

Seeing the Blue Grotto and walking around he beautiful and picturesque Capri Island!

Quality of Experience
Guides, Drivers and Staff
Transport
Cook with a Local Chef in Sorrento
Cook with a Local Chef in Sorrento
Italy

Such a unique and personal experience! Our chef welcomed me and my Mom into her home to prepare an authentic and delicious meal. It was a wonderful time!

Quality of Experience
Guides, Drivers and Staff
Transport
Our taxi got a little lost, but we were able to call the Chef's home and get helpful directions.
A Journey Through Pompeii & Mt Vesuvius
A Journey Through Pompeii & Mt Vesuvius
Naples

Such a great day with a private guide in Pompeii, delicious lunch, and a hike to the top of Mt. Vesuvius!

Quality of Experience
Food
Guides, Drivers and Staff
Antonio was the best!
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jun 16, 2026
Hi Mindy, Thank you so much for your kind words! It was truly a pleasure helping you and your Mom plan this very special journey. Knowing that you were able to visit your grandfather's birthplace, discover your family history, and see the original documents of your ancestors makes me very happy. I'm especially glad that Enza was able to help you immerse yourselves in your family's heritage and create such meaningful memories in Calabria. I'm also glad to hear that you enjoyed the Amalfi... Read more

Hi Mindy, Thank you so much for your kind words! It was truly a pleasure helping you and your Mom plan this very special journey.

Knowing that you were able to visit your grandfather's birthplace, discover your family history, and see the original documents of your ancestors makes me very happy. I'm especially glad that Enza was able to help you immerse yourselves in your family's heritage and create such meaningful memories in Calabria.

I'm also glad to hear that you enjoyed the Amalfi Coast boat day, your guides, accommodations, and all experiences throughout Naples, Sorrento, and Calabria.

Thank you again for trusting me and KimKim for a second trip. It means a lot to receive such positive feedback, and I hope to help you plan another amazing adventure in the future, weather it is to Italy, Spain, portugal or morocco!

Warmest regards,
Anita

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