Kimkim Trip Reviews for Italy

Very little fish on the breakfast buffet. This is a seafood town. Skip the balcony and save the money. Bed was a little hard, pillows were a little too soft, room was small. Balcony was very small. Only apps available on the TV were Netflix and YouTube.

Everything was great. Aldo was a great driver. Angela was very animated and did a lot of singing as well as good information.

KimKim did not give us any information about the boat, which was small and extremely choppy and hard to endure. Blue grotto was a complete rip off not worth the experience. Do not recommend. Long waits unless you tip on top of the very expensive price Three minute experience and very crowded.

Pompeii was great. Antonio was a good driver but had a problem with the guide at the end. Because she wouldn’t take a credit card, I didn’t have euros yet so got ripped off at the ATM. Then needed change and nobody would accommodate. Suggest offer a connection to a guide that takes credit for future clients.

This hotel was in the central part of the city next to an amazing plaza. This made walking to everything very easy. Though he’ll tell itself was full of good amenities, including a rooftop bar. Felt very safe at this hotel as well. Would highly recommend.

Giovanni was fantastic!!!

One of our favorite parts of the trip.

Angela and Luigi are a truly beautiful people, we had the best day with them. They customized the experience for us, interacted with us, cooked amazing food for us, we all felt like old friends when we left them at the end of the day. It was an extraordinary experience.

Charming says it all. Not just the accommodation and location but the sweet lady who checked us in. We were unable to stay for our included breakfast so she made us some lunches to take with us. So thoughtful!!

We greatly enjoyed our stay at Hotel Burchianti! It is in an incredible location, the staff are kind and attentive, the breakfast was delicious, and the rooms were charming and comfortable. We highly recommend this hotel and hope to stay there again when we come back to Florence!

La Tonnarella was our favorite hotel of our entire trip! The sea views were stunning, the private beach was luxurious and charming and the food was delicious! We hope to be back soon!

The staff at Hotel Firenze was so kind, knowledgable and accommodating! Upon our arrival we were given a detailed explanation of amazing things to do around the city and a digital guide to help us explore on our own. Another highlight of the hotel is the charming breakfast terrace with views of Venice!

I would have given them a five had the breakfast been better. The hotel had loads of character and was very well located to all the sites and great restaurants. I loved that you could get away from the crowds here. I would stay again or recommend to friends.

This hotel definitely had a wow factor! Our room was delightful, staff were top notch and I can’t say enough about the food. We loved it here and would definitely return or recommend to our friends.

Sorry this was definitely the only bad accommodations of this trip and perhaps one of the worst rooms I’ve had. We were in what was called “The Love” room, if you’re staying at this hotel be sure NOT to get it. Our window that had a lovely view of a canal taped to it looked out to plumbing pipes and an elevator shaft. While some of the staff were lovely some were on the other extreme and bordered rude. We may have given a better review if the breakfast was good and the bed comfortable.

We loved this hotel, our room was small but very clean, breakfast was outstanding, staff friendly and the location was fantastic!

After all the other great tours we went on it made this one look bad. The staff told us little about the wines or food and they didn’t seem to care if we were there or not. The establishment was very interesting but a little to commercial for our tastes

Our guide was insanely knowledgeable about local history, art, shopping and food. Thank you for making this a wonderful experience

This was the truly best thing about Venice. Experiencing Venice through a locals eyes should not be missed.

This small group tour was outstanding. The guide made the tour. She was extremely knowledgeable and patient about not only the food but the local area. Highly recommend this tour. Sadly much of the food was friend but still enjoyable.

Yet another Wow moment, hands down my husband’s favourite tours in Italy. Our guide knew so much history of Sienna and was very passionate about it. She knew her way around the side streets. This tour is well worth the money

Nice rooms, great staff and location

Great location, breakfast was tasty. Very nice and friendly staff

The location was close to areas we wanted to see. Within walking distance if not too hot.

A beautiful boutique hotel with impeccable service.

Beautiful rooms, beautiful pool, wonderful staff. Do not miss the rooftop restaurant.

Great tour guide, perfect amount of time.

Great high level, efficient orientation to Florence. Left us wanting more!

Perfect way to spend an afternoon out of the heat! Was fun and light and we enjoyed every minute.

We loved this! Perfect (short) trip to Pisa, thoroughly loved our trip to the Corbucci vineyard with impeccable food and wine, San Gimignano was so quaint and perfect, and Siena... we got a great glimpse. It was a long day but we loved each minute.

Felt like one of the most authentic Italian experiences we had...We had a great time, made great food. It was long, so prob best for families with older kids, but their pizza experience seemed amazing as well (we worked alongside that crew!).

Cannot say enough...it was magic.

Loved every minute. A perfect collection of food and drink.. we were with another fun family and our guide was great. Don't miss it.

The walking tours were incredible. We walked a ton but learned so much from the tour guides. Highly recommend!

perfect place, beautiful, great breakfast, people were so kind and welcoming Beautiful courtyard. Close to everything yet quiet and feels like a secret getaway from all the bustle to relax at night. Even had gluten free breakfast!

The best hotel for Sorrento, when the beachclubs can only offer so much, like more tanning than anything, this hotel had a wonderful beautiful pool to refresh. Highly recommended! even had gluten free breakfast! Kind staff and very clean and modern

perfect spot! close to vatican and yet only 20min walk to main shopping and sites. Didn't realize this hotel was right in front of the most charming brick laden street , quiet little souvenir shops, 3 gelatos all within the same street, outside restaurants patio dining, but yet quiet and right amount of bustle to make you feel part of something. Lovely beautiful hotel. Great breakfast. Lovely staff. Highly recommend. clean !

Amazing gondola ride, our tour guide we didn't realize was so famous! He even sang for us! Our teen girls loved this.

Must do! Our teens loved the private boat, had a bathroom, very clean, sunbathed on the desk, and skipper was so kind and flexible. Spent the whole day stopping and shopping and swimming in the sea. Clean nice boat

OUR TEENS LOVED THIS! They way that Melanie our Kim Kim Agent timed the tour was perfect so that it wasn't too terribly hot. They really had a good experience with the tour guide, he was fantastic, he was so enthusiastic and our family could really get a first hand look at how they lived. He was a great storyteller,and could not have been with a better tour guide for Pompeii! Mt Vesuvius was fantastic also! Both timed just perfectly.

Our family loved this, great tour and guide, highly recommend private tour, get a lot more information!!

family loved this experience! Tour guide that Melanie picked was great, tailored the tour to the kids interests, so kind, and the. biking and catacombs was truly an experience for them. HIGHLY recommended!

The tour guide Melanie chose was fantastic! He was so knowledgeable and knew how to weave through the crowd! There were crowds of people, but Melanie's arrangement allowed use to bypass all the lines and just get in, the guide showed us all the key pieces and you could see all the correlation with the other. Fantastic and quite amazing tour!

This hotel had absolutely amazing views!!! The views were the best part of this hotel. The rooms were fine but nothing special as was the food. The staff at the front desk were not very nice or helpful, it was as if you had to pull information out of them. Due to the location of this hotel (which is not ideal) you need to take a shuttle in and out of town. The shuttle was extremely hot and many times full, so it could become quite inconvenient. Not a hotel I would return to.

This hotel is a gem in Rome. We were lucky enough to have garden rooms which we loved. Rooms are clean, staff is friendly and it’s a nice location

This is a beautiful hotel, very clean, rooms are great, and a nice outdoor area. However, the location is a bit of a walk from the places you want to be close to and it is quite stuffy (staff and guests).

This tour was great!! Best way to see Amalfi and Positano by far. Would highly recommend a boat tour if in the area.

This tour was amazing!! In my opinion I wish the tour guide would have talked a bit less and really only spoke on key points. There was a lot of information given that was not of any interest especially to twenty something yr old boys.

The Vatican is amazing!!! No matter how you see it I can not imagine not being amazed. Our tour guide was very talkative and not all of the information was of interest to us. She also rushed us through areas when we wanted to stop and take pictures, she seemed more focused on getting through the tour than our experience

This was the highlight of our trip. I highly recommend this tour as long as you can ride a bike, you see things you would otherwise probably not see while visiting Rome. The bonus was our tour guide Alex, he was just amazing!!

This tour is just ok, not sure it is necessary when visiting Florence

We loved this experience!!! We didn’t know much before we went but so happy we did. The views were amazing and walking around the beautiful streets, restaurants and stores made for a great day!!

This was our favorite hotel on our 2 week vacation. Rome, Florence and Sorrento. We had rooms in the courtyard area which might be the reason we like it so much. The rooms themselves are nothing great but they had everything you needed. The hotel was clean and the staff was very friendly. The location, Travestere, was a nice break from all of the crowds in Rome center. Added bonus was that there are a lot of restaurants within walking distance.

Not having high expectations, our family of 4 booked this e-bike tour of aqueducts/Appian/catacombs. We’ve been in Italy for 2 weeks and this was one of the top highlights of our trip. Alex was exceptional, everyone in our family connected with him and had a fantastic time. We wish we could’ve taken him for the rest of our trip.

Quiet despite being a stones throw from the main thoroughfare through the city. The staff were helpful and friendly. Breakfasts were great.

Our guide Marta took us through several streets off the main tourist path and we saw several of the quirkier sites of Venice. Food and wine were sampled at several great osterias. We got some great tips on eateries where the food was delicious and the prices reasonable.

If you want to stay the very epicenter of Sorrento above all the bars, restaurants and action, this B&B style hotel is for you (please note, it is not a hotel as you'd envision... it is a very old, somewhat dilapidated apartment building with a 3rd floor converted into what is like a hotel, but is definitely a B&B facility where they installed a modern elevator). We did stay one night of our 3 nights in Sorrento, but after having almost no sleep whatsoever, we got back on the Hotel tonight app (see my review of the Florence hotel) and found Hotel Ambasciatori about 0.5 miles away and stayed there our final 2 nights. This place was mostly clean and again had nice staff, but was not for us in any way. The beds were the most uncomfortable I've ever felt in my life, but we could have gotten around that for 3 nights if we had been able to sleep at all. On our first and only night, the music, parties and screaming right below our hotel went on until 5 AM. Yes actually 5 AM... I'm the last one to complain about partying or having a good time outside in nice weather, I love all of that and did it for years, but the fact that screaming, yelling and insanity can occur unchecked until 5 AM is insane... we tried earplugs, putting pillows over our ears, and anything else but essentially we slept from around 5:30 to 7:30 AM. Not exactly a fun night of vacation. If you love all of that happening around you, there's nothing else really wrong with this facility except the horrible beds/mattresses. We absolutely loved Hotel Ambasicatori which we moved to, and will stay there again if we make it back to Sorrento

Perfect blend of great location with being quiet at night. Very nice front desk who answered any questions and concerns. No real amenities but overall a great hotel that I would recommend most people traveling to Venice to stay due to being clean, comfortable, accessible and friendly to tourists

Of all hotels booked through the Kimkim service, this was by far the worst, and while I feel bad to give a one star to anyone, it has to be done here. The front desk gentleman was very sweet, very helpful especially when we told him we need to leave, but that's where it ends. The location is very rough, but that could be dealt with, had anything else worked out. The rooms are extremely dated and unclean, or at least, ours was. We checked in, so tired from a train ride with our 2 minor kids and having to carry our 8 bags about 1/3 mile down the street (due to no fault of kimkim's, our driver couldn't pass a broken down bus and couldn't reach the front of the hotel... but definitely should have and could have driven us around from another street instead of hurriedly telling the 4 of us with our 8 bags to get out of the van and find the hotel down the street).... when we got to the room we found someone else's hair on one bed and some eyelashes on another. The bathroom had obvious mold, and the room overall was just a very 1 or 2 star type of old, outdated, unclean look and feel. My wife said "if we're staying here for 4 nights, we have to make sure we are almost never in this room we have to be out of the room all day and evening and just here to sleep and leave".... so with all that, I logged onto an app called Hotel Tonight and found The Hotel Savoy in the middle of the city of Florence. I'm not going to review that hotel here, but it was the best hotel experience either of us had every had in our 42 years, in every way.

Nice staff, nice place, nice location. Nothing outstanding here, but a very good either 3+ star or you could say, 4 star, hotel experience. As is definitely a theme of Italian hotels we noticed, once again a very friendly and helpful front desk and staff. They offered champagne and/or sodas for us and juices for the kids upon check in and then every day after that, and they made great cappuccino and espresso for no charge, while staying there. Rooms were clean - we had 2 rooms instead of 1 room due to the rooms being very small and we are a party of 4... for the first night, the AC was making insanely crazy loud noises in one room so we all slept together in one room, then the hotel moved that for us, and we were more comfortable the second and final nights. I will be requesting credit for that one night via American Express because why would anyone pay for a room that was unusable for one night? Other than that, a very pleasant stay, good location for shopping and restaurants/gelaterias and I do recommend this hotel overall

Loved it! Driver Simeone was super friendly and got us everywhere we needed to be quickly and in comfort. He recommended what ended up being one of, if not the, best meal of our lives at La Buca San Antonio in Lucca. This wasn't a guided tour, and for once, we actually appreciated that and enjoyed having it that way. Great experience!

The history of this place is amazing and the tour guide was great, it's just a really tough day especially in the summer and as I understand, it gets way hotter in July and August. This tour would be great I imagine in March or maybe October/November... but 3 hours of walking around ruins in the heat, despite the incredible learning experience, is just tough for anyone. It's not the tour or kimkim's fault that we have a 7 and 11 year old, but they absolutely lost it about an hour in, and I can't recommend anyone attend this tour with someone under 20 years old. We thought the drive was an hour each way with perhaps 90 min or at most 2 hours of walking around, but it ended up being just about 3 solid hours of no shade, outside heat tour... so all that is a bit tough... but anyone interested in the history of this once-civilization should definitely go. I'm still glad I went and saw it all for myself

Phenomenal tour and activity. If you get car sick (my daughter does), make sure to either sit up front or take Dramamine or ginger before being picked up as the drive can get tough. That aside, which is no one's fault just a warning to future travelers, it's a picturesque perfect way to spend a day in Italy. We ended up spending hundreds of euros buying some wines and olive oils because they were just that amazing - they don't pressure you or anything, we just couldn't resist

Not a child friendly tour despite its name. Not a great experience. Brutal heat, crazy lines (I understand its the most visited sight in Europe, but people should be aware of this), and just way too long for what could've been accomplished in 45 minutes. I'm not sure why the title says 2 hours, when the guide actually said it was a 3+ hour event, but we did eventually inform her that we were done and wanted to end early. Look - seeing the colosseum in person, both for the adults and kids, was amazing. The history of what went on there (both from what we knew, and things we didn't know such as the fact that much of the gold, marble and materials used to construct it was stolen by the Romans from the Jews ... no surprise, more suffering and mistreatment of Jewish people even 2,000 years ago), it was all amazing to learn and see in person, but an overly long experience with an unbelievably loquacious tour guide, made it less memorable for us all. We were then taken to the gardens area near the forum, which we didn't find interesting or meaningful, and requested to end the tour so could get lunch. There must be better ways to check out the colosseum

What could be more fun than making pizza with professionals in the birthplace of pizza!? My wife and I, and of course our 7 and 11 year olds, absolutely loved every moment of this. It was the right amount of time - about 90 minutes altogether - and tons of fun. Also, extremely delicious, that goes without saying. No matter what, while in Sorrento/Naples area, DO THIS! Especially if you can get Luigi as your host - he's awesome, and funny, makes a great experience even better

Phenomenal!

Very clean. Incredible breakfast with early start time for travelers wanting to get a jump on the sights. Large rooms.

EVO farm was great and lunch incredible. Very beautiful location. Only negative was we started kind of late in the morning and thus were rushed to get to our next destination.

It was a bit stressful that drivers took us to the wrong Ferrari museum. We appreciated the local representative calling the museum and making the F1 simulator work out even though we arrived well after 2 of our time slots. We have a teen who is a huge F1 fan, so we were glad to make the trip. However, if you are not a Ferrari fanatic I would not recommend the detour.

Both cities were neat. We especially like San Gimignano. Climbed the tower and had incredible views. Only negative was such a short time in both. Winery tour with lunch was so lovely. Again, perhaps too much for one day but otherwise really nice. We did end up paying for an extra hour with the driver to have more time in Siena. It may have been nice to go through this schedule a little more with us in advance - we probably would have requested a guide and the extra time beforehand. We still enjoyed it but quite a busy day.

Really cool to see the castle and the aqueduct, the church, and the Roman amphitheater. Guide did a nice job asking us our priorities and giving us a feel for town and its history. Enjoyed a gelato break at the end.

Really fun

Guide was great. It was really hot and crowded the day of our tour and our 5 year old was worn out from the Papal audience in the morning, but our guide (Gaia) tried really hard to keep him engaged and it was sweet. Obviously in 2 hours it’s not possible to do an in depth tour of the Vatican museum and St. Peter’s but it was a great overview. As Catholics who wanted to pass through the Holy Door for the Jubilee and have time to pray in the Basilica, we appreciated that Gaia explained all of the info we needed to have these special moments with our children.