Kimkim Trip Reviews for Italy

4.8
Based on 1,133 ratings
Read 1,133 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We are so happy we found KimKim - Melanie was amazing!!
Italy | Sep 17 - Oct 2, 2025

Jessica
Jessica D.
Newark, NJ | Reviewed on Oct 24, 2025
We are so happy we found KimKim and got connected with Melanie!! We were planning for our honeymoon, and trying to make our way through all of the details on top of getting ready for our big day was so stressful for us. Having a local be able to help us with suggestions and give us genuine feedback and recommendations on where to stay and what to do was incredible. Melanie really went above and beyond. I kind of went overboard with questions and we pivoted our original plan for cities to... Read more

We are so happy we found KimKim and got connected with Melanie!! We were planning for our honeymoon, and trying to make our way through all of the details on top of getting ready for our big day was so stressful for us. Having a local be able to help us with suggestions and give us genuine feedback and recommendations on where to stay and what to do was incredible. Melanie really went above and beyond. I kind of went overboard with questions and we pivoted our original plan for cities to visit, but she was so accommodating and flexible. It was such a relief to be able to iron out all the details, including accommodations, tours, and transportation, (transportation was a big one for us). We’d highly recommend using KimKim for your next trip. Thank you, Melanie!! We had such an amazing trip!

Hotel Review
H10 Palazzo Galla
Rome

Amazing! Location was so perfect and the food was delicious!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 27, 2025
Hi Jessica,
thank you so much for your review! I must admit, we did a great job putting together your honeymoon! You had the right balance of activities and self guided, unstructured time in the Dolomites and on the coast, there is really no point having every moment planned, it's so nice to enjoy a lazy morning or a late afternoon, this is what Italy is all about after all!
I'm pleased you got to visit from North to South too, I bet you need a holiday just to recover! Thanks again for... Read more

Hi Jessica,
thank you so much for your review! I must admit, we did a great job putting together your honeymoon! You had the right balance of activities and self guided, unstructured time in the Dolomites and on the coast, there is really no point having every moment planned, it's so nice to enjoy a lazy morning or a late afternoon, this is what Italy is all about after all!

I'm pleased you got to visit from North to South too, I bet you need a holiday just to recover!

Thanks again for booking with me, I look forward to your next trip to Italy, there is so much more still to discover!

A presto,
Melanie

I have 2 complaints. First was the water tax...
Italy | Oct 4 - Oct 17, 2025

S
Scott Frederick C.
Newark, NJ | Reviewed on Oct 24, 2025
I have 2 complaints. First was the water taxi was 15 minutes late in Venice and we didn’t know if we would make our train. We tried to contact you, you didn’t answer. We tried to get another water taxi through the hotel and then the taxi you booked showed up, so we cancelled the hotel water taxi that was 80 euro. After we cancelled the hotel called Christine at least 5 times wanting a cancellation payment of 50 euro, that was ridiculous! Second complaint, when we got to Naples we asked... Read more

I have 2 complaints. First was the water taxi was 15 minutes late in Venice and we didn’t know if we would make our train. We tried to contact you, you didn’t answer. We tried to get another water taxi through the hotel and then the taxi you booked showed up, so we cancelled the hotel water taxi that was 80 euro. After we cancelled the hotel called Christine at least 5 times wanting a cancellation payment of 50 euro, that was ridiculous!

Second complaint, when we got to Naples we asked Marcello to take us to the best pizza place in Naples, as I wanted pizza there and it was lunch time. He repeatedly stated he was taking us somewhere for lunch after Pompeii and the place was great. We went along with it. Apparently he has a friend or a winery he likes there, he took us there for a wine tasting and food, while he ate in the other room and I’m sure he has a deal with them. Then at the end of the tasting I didn’t need after being in Tuscany for 4 days, they tell us it’s 75 euro per person. The people at the winery were great and Marcello was a good driver but I felt like he forced this on us, never stated what the cost would be and I wasn’t happy to say the least.

Other than those 2 things I’d say your planning was flawless, all of the other transfers were spot on and I thoroughly enjoyed the trip but I didn’t need to be aggravated by the decision of a driver who decided he was taking us to a winery that I’m sure he got a free meal at.

Hotel Reviews
Hotel Onda Verde
Praiano
Authenticity & Character
Location
Views were incredible.
Staff
Cleanliness & Comfort
We had a room with a great view but sometimes a smell when we got back to it. We probably should’ve advised them but didn’t.
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

Beautiful location!

Authenticity & Character
Location
Staff
You’re secluded here, obviously and the restaurant staff was just not great.
Cleanliness & Comfort
Park Hotel Argento
Levanto

Awesome place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo San Lorenzo
Venice

The staff was not understanding of the water taxi cancellation and wanted a ridiculous fee.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking Experience with Donna Rita in Sorrento & Free Time for Self-Guided Exploration [From Praiano]
Cooking Experience with Donna Rita in Sorrento & Free Time for Self-Guided Exploration [From Praiano]
Italy

One of the highlights of the trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Day on the Amalfi Coast
Free Day on the Amalfi Coast
Amalfi Coast

Praiano is awesome but secluded, when you’re there, you’re there! A ride to another town is 65 euro each way.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Amalfi Coast

Carlo was a great guide/capfain!

Quality of Experience
Guides, Drivers and Staff
Transport
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Italy

Both wineries were spectacular. The host at Ercolani was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Tuscany Day Trip to Siena & Monteriggioni With Lunch and Cheese Tasting | Private Tour
Tuscany Day Trip to Siena & Monteriggioni With Lunch and Cheese Tasting | Private Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
2-day Pass | Venice Public Boat Service
2-day Pass | Venice Public Boat Service
Venice

My pass didn’t print out and you had no real answer except stating we should go to a ticket counter. The person there advised us to file an online refund request and wouldn’t give me a ticket. So that money for the purchase of my ticket was wasted!

Quality of Experience
Guides, Drivers and Staff
Transport
An on time water taxi for our transfer to the rail station.
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 24, 2025
Hello Scott,
Thank you so much for sharing your feedback. I truly appreciate your kind words about the overall trip planning, and I am very sorry for the two issues you mentioned.
Regarding the water taxi in Venice, I completely understand how stressful that situation must have felt before your train. I did see your call but was assisting other travelers on the phone at that exact moment. As soon as Christine texted me, I began checking what was happening with the water taxi and contacted the...
Read more

Hello Scott,
Thank you so much for sharing your feedback. I truly appreciate your kind words about the overall trip planning, and I am very sorry for the two issues you mentioned.
Regarding the water taxi in Venice, I completely understand how stressful that situation must have felt before your train. I did see your call but was assisting other travelers on the phone at that exact moment. As soon as Christine texted me, I began checking what was happening with the water taxi and contacted the manager immediately. My planning always allows for these kinds of small delays or unforeseen events, precisely because traffic can occasionally cause short waits, even with private services. I take great pride in providing prompt and attentive support during travels, and I am truly sorry this episode caused unnecessary concern.
As for the lunch stop after Pompeii, I am truly sorry for the misunderstanding. The driver believed you might enjoy a local lunch and wine experience nearby, but he should have clearly explained the options and costs before confirming anything. I have already spoken with his manager to make sure this does not happen again.
I am very glad to hear that everything else went smoothly and that you enjoyed your time in Italy overall. Your feedback is invaluable in helping us improve and ensure every journey runs as smoothly as possible. 🙂
Wishing you all the best!
Fabio

Overall the trip was fabulous.
Italy | Sep 3 - Oct 15, 2025

Gary
Gary L.
Los Angeles, CA | Reviewed on Oct 23, 2025
Overall the trip was fabulous. For the most part all the places we got to experience were great. Of particular note was the back up support we got from Giorgia and her team. Anytime we had a question, concern, or just plain help, they were always there for us. We could not have done this trip the way we did with so much complexity and details on our own. We have been to Europe on our own before, but not for this long (45 days) and to so many locations ( I counted 31). Our tours were... Read more

Overall the trip was fabulous. For the most part all the places we got to experience were great. Of particular note was the back up support we got from Giorgia and her team. Anytime we had a question, concern, or just plain help, they were always there for us. We could not have done this trip the way we did with so much complexity and details on our own. We have been to Europe on our own before, but not for this long (45 days) and to so many locations ( I counted 31). Our tours were great with private tours more personal. We did enjoy all of the tours, of special mention these are the tour guides that made a lasting impression of the places they took us through. In Cinque Terre- Marta, Perugia -Michael, Pompeii-Alfonso, Matera-Vito, Valley of the Temples-Lorenzo. In looking back on accommodations, the stays we really enjoyed: Giardastelle Agriturismo- and Vinyard (Perseo Cottage), Park Hotel Argento Levanto, Hotel Ristorante Locanda Stella, Re-Federico Boutique Hotel. The one miss I should mention is B&B Il Leone Blu in Catania. This B&B was advertised as a 5 star, no way was barely comfortable, no lift leaving 3 flights of stairs to carry luggage. Breakfast was hardly passable and the location while close to central was gritty with lots of trash and graffiti. Catania itself is on the gritty side, however we really liked the city. Also worth while mentioning is estimation of driving time. Given unfamiliarity of the roads and frequent construction delays, you may need to add 30 to 60 minutes to drive times, depending on distance, in order to arrive on time. We didn’t rate the planning and booking a “5” due to the short time, approximately 5 days given to us to review the final plan prior to leaving. Again do to the complexity of this trip Giorgia did a great job, in addition she suggested places to go that turned out to be highlights of our trip, such as Matera.

Local specialist: Giorgia Torre

Our trip to Milan and northern Italy was fantastic!
Italy | Sep 30 - Oct 11, 2025

Warren
Warren G.
Manhattan, NY | Reviewed on Oct 23, 2025

Our trip to Milan and northern Italy was fantastic. I arranged the itinerary with Eirini over time, and she was most helpful and accommodating. All our guides were just great! In addition to being licensed and professional, they were all engaging and personable and knowledgeable--Laura in Bergamo, Eleanor in Brescia, Patrizia in Lake Como, Salvatore in Turin and Beatrice at the Palace of Venaria. We had no problems with train tickets and museum and ferry passes. The trip went very well, so I highly recommend Kim Kim, and will likely use them again. Thank you Kim Kim!

Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 31, 2025
Dear Warren, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a fantastic time exploring Milan and Northern Italy. It was truly a pleasure planning this itinerary with you, and I’m so happy to know that everything — from the guides to the train and museum arrangements — ran smoothly.
We’re also thrilled to hear your kind words about our local guides. They take great pride in sharing their knowledge and passion for their regions, and I’ll be sure to...
Read more

Dear Warren,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a fantastic time exploring Milan and Northern Italy. It was truly a pleasure planning this itinerary with you, and I’m so happy to know that everything — from the guides to the train and museum arrangements — ran smoothly.
We’re also thrilled to hear your kind words about our local guides. They take great pride in sharing their knowledge and passion for their regions, and I’ll be sure to pass along your appreciation to each of them.
We can’t wait to welcome you back for another unforgettable adventure in Italy.
Arrivederci from the whole Storywalking team!

Second trip with KimKim - Another great success!
Italy | Oct 5 - Oct 16, 2025

K
Karen C.
Newark, NJ | Reviewed on Oct 21, 2025
This is the second time we used KimKim. We used KimKim a second time because we had such a wonderful experience the first time! Sonia was very nice, helpful and knowledgeable. She accommodated all of our needs, changes and tweaks with grace and patience. We had such a wonderful trip to Italy! Our itinerary was perfectly balanced and there were no hiccups. WE LOVED EVERY PART OF OUR TRIP!! The private guided tours of the Florence art museums and Pompeii were exceptional. Our day trip to Sienna... Read more

This is the second time we used KimKim. We used KimKim a second time because we had such a wonderful experience the first time! Sonia was very nice, helpful and knowledgeable. She accommodated all of our needs, changes and tweaks with grace and patience. We had such a wonderful trip to Italy! Our itinerary was perfectly balanced and there were no hiccups. WE LOVED EVERY PART OF OUR TRIP!! The private guided tours of the Florence art museums and Pompeii were exceptional. Our day trip to Sienna and to two vineyards in Chianti were beautiful and the perfect pace after busy Rome. Our VERY favorite parts of the trip were 1) the private golf cart tour in Rome with Emanuele!! He was the GREATEST guide we have ever had, and our tour was very special, intimate and provided great access to Rome in a way we never would have had on our own, and by foot, and 2) the private sunset boat cruise from Sorrento to Capri was a memory we will NEVER forget! It was so special and intimate and access up close and around Capri was spectacular. We can't wait to schedule our next trip. Thank you, Sonia! We love KimKim.

Hotel Reviews
Hotel Cristina
Sorrento
Palazzo Castri 1874
Florence
CC Palace Hotel
Roma
Activity Reviews
Private sunset boat cruise to the Faraglioni from Sorrento
Private sunset boat cruise to the Faraglioni from Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Private Excursion to Siena & Chianti Wine Region
Full-Day Private Excursion to Siena & Chianti Wine Region
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private guided tour of the Uffizi and Accademia Galleries (3 hours)
Private guided tour of the Uffizi and Accademia Galleries (3 hours)
Florence
Quality of Experience
Guides, Drivers and Staff
Private golf cart tour
Private golf cart tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Oct 30, 2025

Wow — thank you so much for your amazing feedback! We’re thrilled to hear your second KimKim experience was just as wonderful as the first. It was such a pleasure planning your Italy trip, and we’re so happy everything went smoothly and that you loved every moment — especially Rome and Capri!

Can’t wait to help you plan your next adventure!

Everything happened flawlessly. Andrea Simon...
Italy | Oct 9 - Oct 20, 2025

J
James S.
Ashburn, VA | Reviewed on Oct 21, 2025
Everything happened flawlessly. Andrea Simone helped us set up a very customized experience. The travel between different cities was fantastic and occurred without a hitch. I liked having our train and driver reservations pre booked We went to 4 cities ( Milan, Verona, Venice, Rome). I must say that all the tour guides were so knowledgeable. Many times we did a private tour and we really got to know the local guides and their local experiences. I really enjoyed seeing the Last Supper... Read more

Everything happened flawlessly. Andrea Simone helped us set up a very customized experience. The travel between different cities was fantastic and occurred without a hitch. I liked having our train and driver reservations pre booked We went to 4 cities ( Milan, Verona, Venice, Rome). I must say that all the tour guides were so knowledgeable. Many times we did a private tour and we really got to know the local guides and their local experiences. I really enjoyed seeing the Last Supper and taking a day trip to Lake Como. Highlight in Verona was the arena. The tours of Murano and Burano in Venice were very special and should not be missed. Before entering the Sistine Chapel we had a 15 minute discussion with our tour guide Arianna that really helped understand all the various paintings. The Vamoos app was the best. All our tour and train tickets were could be found there. It was also so nice that Andrea checked in a few times to see how we were doing. I am so very happy that we used KimKim.

Activity Reviews
Colosseum & Roman Forum skip the line ticket
Colosseum & Roman Forum skip the line ticket
Rome

Mariapaola was a trained archeologist and was extremely knowledgeable

Quality of Experience
Guides, Drivers and Staff
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

Great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Exclusive Murano & Burano islands visit (private service)
Exclusive Murano & Burano islands visit (private service)
Venice

We had a private tour of glass factory and were able to spend about 2 hours with the owner. This tour was a real highlight

Quality of Experience
Guides, Drivers and Staff
Transport
Milan Duomo and Last Supper guided tour - Small Group
Milan Duomo and Last Supper guided tour - Small Group
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
The Jewels of Venice (St. Mark & Doge Palace)
The Jewels of Venice (St. Mark & Doge Palace)
Venice
Quality of Experience
Guides, Drivers and Staff
Hidden Venice and cicchetti experience
Hidden Venice and cicchetti experience
Italy

It was wonderful to experience the local cuisine. Sebastiano was our guide and he was so nice to talk with

Quality of Experience
Guides, Drivers and Staff
Verona guided walk - private guide
Verona guided walk - private guide
Italy

Loved the arena

Quality of Experience
Guides, Drivers and Staff
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy

Very relaxing train ride to the lake and such a beautiful place

Quality of Experience
Guides, Drivers and Staff
Transport
I liked having our train scheduled and tickets purchased
The Duomo Terraces in Milan (by lift)
The Duomo Terraces in Milan (by lift)
Italy
Quality of Experience
Guides, Drivers and Staff
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 21, 2025

Hi James,
thank you so much for your nice words. It was a great pleasure working with you and I'll be glad to assist you in the future

Great service by Andrea on Italy trip
Italy | Oct 5 - Oct 14, 2025

C
Chuck D.
Ashburn, VA | Reviewed on Oct 20, 2025
Great service by Andrea
Transports were on time
Hotels as expected
Great experience
Read more

Great service by Andrea
Transports were on time
Hotels as expected
Great experience

Hotel Reviews
Algilà Ortigia Charme Hotel
Syracuse

Great location Friendly staff Excellent breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Belvedere
Taormina

Perfect hotel Amazing views Great pool Friendly and helpful staff The best

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel et Des Palmes
Palermo

Amazing hotel and location Super friendly staff Great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Doglio
Cagliari

Great location and accessibility to restaurants and main sights Love the courtyard

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Almar Timi Ama Resort & SPA
Villasimius

Simply amazing Friendly and helpful staff We will be back

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided visit to the Ancient Theatre  of Taormina (private guide)
Guided visit to the Ancient Theatre of Taormina (private guide)
Italy

Fantastic tour Our favorite guide Length was perfect Highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Cagliari Guided Tour (private guide)
Cagliari Guided Tour (private guide)
Italy

Great tour Great guide

Quality of Experience
Guides, Drivers and Staff
Transport
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Italy

Great tour and guide Food stop was fantastic

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 27, 2025

Thanks so much Chuck! It was a pleasure working with you.

Umberto, the guide whom we met day one in Nap...
Italy | Oct 7 - Oct 13, 2025

P
PO M.
Hong Kong SAR China | Reviewed on Oct 20, 2025
Umberto, the guide whom we met day one in Naples was very, very professional and knowledgeable. He was fluent in English, was patient, helpful and always pointed us to the right direction in terms of questions on history of Naples, local culture and where best to see and dine. Although he only spent with us for half a day, he left a great positive. impression. Read more

Umberto, the guide whom we met day one in Naples was very, very professional and knowledgeable. He was fluent in English, was patient, helpful and always pointed us to the right direction in terms of questions on history of Naples, local culture and where best to see and dine. Although he only spent with us for half a day, he left a great positive. impression.

Hotel Reviews
Monastero Santa Rosa Hotel & Spa
Conca dei Marini

It's an amazing property with lots of history. The views are unbeatable and overall service is good.

Authenticity & Character
One has to learn a bit of the history to appreciate the intrinsic value of the property. Staying there is an experience... you would travel back to the past and get you much wanted peace of mind.
Location
Though a bit remote, it is hard to beat because it is exceptionally quiet and peaceful. You move your camera around, each angle will give you amazing postcard shot.
Staff
We dined at the Michelin Starred Ristorante il Reflettorio with high expectations. I ordered from the tasting menu for two plus a glass of Sauvignon Blanc. When the waitress brought me the wine, I made a point it wasn't chilled enough. The waitress looked surprised with my comment and reiterated that the bottle (half bottle, not freshly opened) was just taken out from the fridge, suggesting it should be cold enough. I didn't want to embarrass her by teaching her what's chilled (with the right temperature) and cold. I just signaled her I wanted the wine to be cooler. She look unhappy and took the wine away. It was only until I wave my hand than she brought me back a new glass. And when I finished the glass, nobody was unaware and came ask me if I wanted another glass. A huge disappointment for a restaurant at this price point.
Cleanliness & Comfort
Expect the room is relatively small and there is little space to swing a cat. But in here, you don't stay in the room. Go out and feel the air and sunshine.
Hotel Plaza Sorrento
Sorrento

Good location. Staff very friendly and helpful.

Authenticity & Character
Location
Staff
Excellent reception staff. Christiana is exceptional and helpful.
Cleanliness & Comfort
Hotel La Scalinatella
Capri

A very classy property hidden in a quiet location with expansive views. Rooms are bright and staff are very friendly. Unfortunately, our overall feeling is that it is more form than substance for a hotel at this price point. A few negatives to share: 1. Its location, positive aside, may also be negative as it is not accessible by vehicles and the walk to the centre is quite long, though pleasant; 2. Due to the way it is built - all rooms are located on lower floors with two lifts. None of these two lifts will take you to your floor, you have to change lift. Not convenient. 3. Despite the brightness of the room, the main door (wooden) is old and soft. When I tried to lock it from inside, the small metal bar of the lock pierced through the wood frame! On the other hand, the mercury behind the mirror on the bathroom door was coming off with patches of ugly marks. 4. TV - Couldn't find a channel with English. Consider the number of international travelers coming to Capri, this has to improve. Finally, there are two SOS alarms in the bathroom. We accidentally activated the alarms in two occasions. The alarm inside out rang and nobody came. We had to go up to the Reception and inform the duty manager to fix it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Alabardieri Hotel Napoli
Naples

Location is great but as there is a walking distance from the main road where cars can stop and wait, it will be inconvenient for travelers if they have big luggage to carry. Remember most pedestrian walks are layered with rough pebble stones.

Authenticity & Character
Nothing. Very traditional. Keep it that well. The one issue is that it is a bit old and the amenities may not be up-to-date.
Location
Within walking distance to a few places of interests.
Staff
Generally fine.
Cleanliness & Comfort
Activity Reviews
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy

Unfortuntately, we didn't start well as two passengers were missing at the meeting point. The driver had to wait and spent much time communicating with You Know Boat on the phone. Eventually we had to go another location to pick up these two passengers. Any hour of time was kind of wasted. However, as for us, we were cool and because of the things we had learnt the day before, we enjoyed hugely all the spots of interests the crew wanted us to see. The Cap, who was a great singer, sang on board some great traditional Neapolitan songs for us. Enjoyable!

Quality of Experience
Guides, Drivers and Staff
Transport
A Day to Explore Sorrento
A Day to Explore Sorrento
Italy

We were on our own on this day. We enjoyed walking on the side streets in Sorrento town centre.

Quality of Experience
Guides, Drivers and Staff
Not Applicable
Transport
Not applicable
The Best of Capri: Scenery Boat Tour around The Island
The Best of Capri: Scenery Boat Tour around The Island
Capri
Quality of Experience
Guides, Drivers and Staff
Transport
Private Capri & Anacapri Experience
Private Capri & Anacapri Experience
Capri

On this day we had a person guide - Vincenzo - and on our itinerary a visit to the Blue Grotto. Unfortunately, due to poor weather conditions the latter was closed, and instead Vincenzo put us on a quick boat tour around the island. We were skeptical at first as we had another boat trip lined up the next day. But at the end, it turned out to be an amazing day for us. First, Vincenzo made everything easy and comfortable for us. He was fluent in English, soft spoken and funny. He had lived in Capri for a few years. He knew the place and people in and out. Furthermore, he didn't push us to shop, and he followed our pace instead of us following his. The boat tour, for new comers to Capri, is a great "intro". Without this intro, we wouldn't have found our boat trip next day meaningful as we had already acquired certain knowledge to appreciate better what Capri's scenic coastline could offer. The most memorable part though is the local restaurant - Ristorante Da Giorgio (near the Funicular station in town centre) which Vincenzo introduced to us. This is a gem - from service to food and environment, it far exceeded our expectations. Forget other restaurants nearby, this is a MUST-try.

Quality of Experience
The short group boat tour on "You Know Boat" had our thumbs up. Both the Captain and the on-board guide were amazing and helpful. Our big regret that we didn't know how to express our gratitude. But the time we thought they deserve a recognition we had already bidden farewell to them.
Guides, Drivers and Staff
Transport
A Taste of Naples: Guided Walk with Food Tastings
A Taste of Naples: Guided Walk with Food Tastings
Italy
Quality of Experience
Guides, Drivers and Staff
What made the people helpful? They are born helpful. Umberto the guide was simply unbeatable. Culturally sensitive and patient.
Transport
Not applicable. It was a tour on foot.
Local specialist: Beatriz De Pablo Rocha

Very helpful!
Italy | Oct 1 - Oct 10, 2025

A
Aubrey R.
Chicago, IL | Reviewed on Oct 20, 2025
Eirini was very helpful and very responsive throughout the entire planning process. She was able to make changes to our trip without trouble and provided excellent suggestions and guidance for our trip to Italy. Eirini connected us to a local guide while we were in Italy and although we were a little confused as to why we were connected to a different person, Eirini still was there to answer our questions, along with Francesca from StoryWalking who was our more direct contact during our trip.... Read more

Eirini was very helpful and very responsive throughout the entire planning process. She was able to make changes to our trip without trouble and provided excellent suggestions and guidance for our trip to Italy. Eirini connected us to a local guide while we were in Italy and although we were a little confused as to why we were connected to a different person, Eirini still was there to answer our questions, along with Francesca from StoryWalking who was our more direct contact during our trip. Eirini chose great accommodations and food tours for us to be a part of and it was so nice to have all of the accommodations and reservations taken care of for us. We did run into a problem on our trip, that was out of both KimKim/StoryWalking's control and our control. We were a little stressed out at having to spend more money because of this issue however, Francesca from StoryWalking was able to help us out throughout the process and helped to ease us and provide us with private transportation, even though it was originally not going to be possible.

Hotel Reviews
Una Villa - Amalfi Boutique B&B
Amalfi

This B&B was breathtaking! The B&B had someone carry our bags down the stairs to our room and the entire staff was very friendly and helpful. The common space at the hotel was absolutely gorgeous and very peaceful. Our room was very beautiful with an incredible balcony and view. The bathroom was a little tight and strangely did not have much privacy however, it was still very nice. Breakfast was so nicely served to our room each morning and we got to choose as much food as we wanted! It was so nice to sit out on our balcony and eat every morning. I was surprised when we walked in the room that it was different from what was pictured on the itinerary however, it was still very nice. A wonderful surprise at the end of our stay was a gift of lemon pasta from the staff as we checked out. It was just one of the many impressive touches this B&B had.

Authenticity & Character
Beautiful aesthetic!
Location
It was a bit of a walk to the center of Amalfi however, all of Amalfi coast was a lot of walking so this really wasn't too bad of a location.
Staff
Very very nice and helpful!
Cleanliness & Comfort
The bed was incredibly comfortable and the room was cleaned and organized every day.
Artemisia Domus Napoli
Naples

This hotel was a little confusing to get to but it was beautiful and the staff was very friendly and helpful. The bed was the comfiest bed we slept in all vacation. The room had a great view of Mount Vesuvius and was nice and spacious. Breakfast in the morning was very good and the gentleman serving the breakfast was very nice.

Authenticity & Character
The hotel itself doesn't necessarily have what I would call "Napoli character" however, it was very uniquely decorated and very nice and comfy.
Location
Great location within easy walking distance to all the restaurants and night-life. When the driver initially pulled up to the gate for the hotel, it was a little confusing and concerning however, the location really was great.
Staff
Cleanliness & Comfort
Comfiest bed!!
Alfieri9 Boutique Hotel
Florence

We are so sad we only got to spend one night at this amazing boutique hotel. Silvia, took AMAZING care of us from the second we walked in the door. She greeted us with such kindness and provided us with local recommendations for food and shopping. The room was beautiful and very large. The common area was beautiful and nice and quiet. Breakfast in the morning was intimate and very good! The cappuccino was the absolute best we had in all of Italy! When we return some day back to Florence, we will absolutely be staying at this boutique hotel again.

Authenticity & Character
Location
This location was nice and quiet and very safe as it is a residential area. It made it a little further of a walk than expected, to all of the action of the city however, it was still walking distance to everything.
Staff
Silvia was the absolute best!! She was so friendly and helpful from the moment we walked in the door.
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

This hotel was absolutely perfect! We were blown away when we walked into this beautiful suite. We couldn't believe how big the room was and how nice all the accessories in the room were. The staff was so nice and helpful and the breakfast included each morning was intimate and very good. The location of the hotel was great and the water taxi was able to pick us up right next to the check-out location.

Authenticity & Character
It has 2 floors in your room!
Location
Right next to a bunch of great restaurants and not a super busy area with tourists
Staff
Cleanliness & Comfort
Activity Reviews
Boat tour to Li Galli islands and Capri from Amalfi
Boat tour to Li Galli islands and Capri from Amalfi
Italy

This boat tour was a once in a lifetime experience!! The boat was comfortable and the driver of the boat, Enzo, was very good! He made the ride super smooth and even when navigating some waves, I never felt like the boat ride was choppy. Guilia, our guide, was extremely informative and very helpful throughout. She communicated via WhatsApp with us and this helped us to feel super comfortable and confident in being in the correct spot for the boat. We were able to stop in Capri for 3 hours and then we were able to go for a quick swim in a great, secluded spot, near the coast. There was a champagne toast during the ride and a limoncello toast with a biscuit. We were lucky and ended up meeting the nicest people on the boat with us that day.

Quality of Experience
Guides, Drivers and Staff
Guilia and Enzo were great!
Transport
Very comfortable and good sized boat.
Naples Street Food Tour
Naples Street Food Tour
Italy

This tour was very unique and unexpected! This tour helped us to see the beauty and the amazing culture and history of Naples. All the stops were delicious and there were plenty of them, including a nice surprise of a limoncello stop. Very unique food items that we would never have thought to stop at if we didn't have this tour. The timing of the tour was perfect with it being at night-time. The streets of Naples really come alive at night!! My only "negative" comment is that some of the stops felt a bit "tourist trappy" and at 2 of the stops, the workers there were trying to get us to buy other stuff instead of just letting us be on the tour. What we were alerted to as "tourist traps" from locals appeared to fit the bill at the fried pizza and the regular pizza stops. Despite this, all the food was still very delicious!

Quality of Experience
Guides, Drivers and Staff
Our tour guide was very knowledgable and did a good job managing such a large group.
Transport
Walking along the streets of Naples was magical!
Florence Traditional Food tour
Florence Traditional Food tour
Florence

What an awesome experience this was!! Our main guide was Mara and she was training a guide named, Viola, during our private tour. Both ladies were absolutely amazing and so friendly. They provided us with so much history and local tips along the way. They were both so enjoyable to spend this time with and the stops along this tour were all incredible and delicious! The stops were all very special to Florence culture and it was the most different and delicious food we had on our trip. I would do this tour again and would highly recommend either Mara or Viola!

Quality of Experience
It was just me, my husband, and the tour guides and it was so intimate at each stop. Our first stop the wine bar was closed to the public and was just us inside, which was very special.
Food
Every single stop was delicious and I honestly couldn't even choose a favorite stop.
Guides, Drivers and Staff
Mara and Viola were top notch! Very friendly, informative, and just a genuine pleasure to be around.
Transport
It was all on foot but that was perfect to digest in between each stop.
Venice Gondola Ride
Venice Gondola Ride
Venice

This was a very short ride and it was a little confusing trying to find the correct gondola meeting point. The guide was fun and provided history along the way. I do wish the ride was a little longer however, it was very memorable!

Quality of Experience
Guides, Drivers and Staff
Transport
Our guide was an excellent "driver".
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 24, 2025

Dear Aubrey, Thank you very much for your kind words! We are thrilled to know that you had such a wonderful time in Italy. Attention to detail is something we truly care about, so it means a lot to hear that you appreciated the accommodations, tours, and the support you received throughout your journey.
We are also very proud to hear your kind feedback about our trusted partners, and our customer care team, that always goes above and beyond for our travelers.
We can’t wait to welcome you back to Italy! Arrivederci!

Anniversary Trip of a Lifetime
Italy | Oct 4 - Oct 13, 2025

Taylor
Taylor W.
Chicago, IL | Reviewed on Oct 19, 2025
We are so glad we made the decision to go through kimkim for our trip to Italy. It was very daunting to coordinate all the accommodations, excursions, and transportation in four different cities in a different country but Manuela did a great job easing our worries. Manuela curated an exact experience we were looking for with safe and comfortable accommodations, seamless transportation, and desirable experiences that brought in history, romance, and adventure. Any questions we had were... Read more

We are so glad we made the decision to go through kimkim for our trip to Italy. It was very daunting to coordinate all the accommodations, excursions, and transportation in four different cities in a different country but Manuela did a great job easing our worries. Manuela curated an exact experience we were looking for with safe and comfortable accommodations, seamless transportation, and desirable experiences that brought in history, romance, and adventure. Any questions we had were answered promptly. There were many logistics to plan out with our itinerary and every single one happened without an issue. The only recommendation we have is to include the name of the company for any of the excursion to make finding who we need to meet easier. Oftentimes there were multiple tour companies at the same meeting spot and the same time and when we didn’t have a name of the guide, it would’ve been helpful to know the name of the company to ask around. Thank you so much, Manuela and the kimkim team for making our 5 year anniversary a trip of a lifetime.

Hotel Reviews
Hotel Gran Duca Di York Milan
Milan

Enjoyed the perks of the complimentary drinks available in the room and the friendliness of the staff. Room set up was not efficient and fairly small with not much sound proof from the room next door. Bathroom needs a remodel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shower needs to be upgraded as much of it had mold.
Villa Valentina

Such a cute and intentional B&B. Breakfast was phenomenal. Would not recommend for someone without a car but wanting to explore Cinque Terre as it’s not in a convenient location to get to the train station. However, they are kind enough to offer bikes if desired. Unfortunately going through a travel agent was a downfall as we found out when we were there that there is helpful information they typically provide to their guests (transportation from the train station at arrival, reservations at highly sought after restaurants, etc.) that was not passed along to us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Cute and quaint hotel with very friendly and accommodating staff. Very quiet and safe. The only thing separately the shower area from the rest of the bathroom was the shower curtain, making more of the bathroom floor wet than desired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FH55 Grand Hotel Palatino
Roma

Very safe and clean with ample space in the rooms. Bed was very soft. Really appreciate the surprise of a free upgrade of the room. Bathroom was top notch. Only negative was the key card entry didn’t work so we had to use a standard key to unlock the door but still needed the key card for the lights. Plus we had to bring the key to the front desk everyday so they could clean the room and then pick it up from them again.

Authenticity & Character
Felt more Americanized than other hotels we stayed at. However, this was our favorite hotel.
Location
Near the colosseum and within a reasonable walking distance of other key tourist areas (except Vatican City) in Rome.
Staff
Cleanliness & Comfort
Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid | Replied on Oct 21, 2025

Hi Taylor,

Thank you so much for your feedback, it’s very important to us, as it helps us continually improve the quality of our trips.

I’m so glad to hear that your 5th anniversary trip was such a memorable experience and I hope these wonderful memories will stay with you forever.

It was a pleasure helping you plan this special occasion 😍

Trip was amazing and Francesco and the team w...
Italy | Oct 6 - Oct 17, 2025

Brad
Brad L.
Clayton, MO | Reviewed on Oct 18, 2025
Trip was amazing and Francesco and the team was ideal to work with from beginning to end! Highly recommend! Read more

Trip was amazing and Francesco and the team was ideal to work with from beginning to end! Highly recommend!

Hotel Reviews
Unconventional Hotel Sorrento 3* Sant'Agnello
Sant'Agnello
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa il Borghetto
Siena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Baglioni Firenze
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 21, 2025

Thank you so much!😊 I’m really happy to hear you had an amazing trip. It was such a pleasure working with you from start to finish. I truly appreciate your kind words and hope we’ll have the chance to plan another adventure together soon!
Warm regards,
Francesco

All of the tours guides were knowledgeable a...
Italy | Oct 1 - Oct 10, 2025

R
Rubi P.
Atlanta, GA | Reviewed on Oct 17, 2025
All of the tours guides were knowledgeable and simply amazing. All the historical sites were easy to access with a booked tour. Read more

All of the tours guides were knowledgeable and simply amazing. All the historical sites were easy to access with a booked tour.

Hotel Reviews
Hotel Genova Roma
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Decumani
Naples

A nice hotel in a great location. However, the beds were tremendously uncomfortable. The hotel is great

Authenticity & Character
Location
Staff
Ok
Cleanliness & Comfort
Beds
Rialto Hotel & Suites
Venise

Hotel was nice but you cannot use any hair styling tools since it was against hotel standards. The location was great and the staff was wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ability to plug Devices
Trevi Collection Hotel
Rome

Great location to the historical sites, provided a variety of foods for breakfast, and was comfortable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Knowledge
Transport
You walked through all the amazing sites
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Oct 17, 2025

Ciao Rubi!

I am so glad everything went perfectly and you enjoyed your tours and guides! 😍
Thank you for the valuable feedback on hotels, we will take great care of it!

Have a fabulous day ahead and see you again in Italy!!
Luca

Helpful things; great Team
Italy | Oct 13 - Oct 16, 2025

Trisha
Trisha O.
San Jose, CA | Reviewed on Oct 17, 2025
There were many helpful things that Leslie and the KimKim team did, especially when schedules changed or connections missed, for example. The team helped us to pivot and fulfill tours as planned, as we had some flexibility in our week to do so. They helped find accommodations in Milan, train tickets, and a driver during the train strike, as well new train tickets when we missed another train for Bologna. Also, the daily reminders for the next day was extremely helpful, as we had to navigate a... Read more

There were many helpful things that Leslie and the KimKim team did, especially when schedules changed or connections missed, for example. The team helped us to pivot and fulfill tours as planned, as we had some flexibility in our week to do so. They helped find accommodations in Milan, train tickets, and a driver during the train strike, as well new train tickets when we missed another train for Bologna. Also, the daily reminders for the next day was extremely helpful, as we had to navigate a lot and there were six people in our group, so everyone was on the same page, and it was all so new and different territory! I would recommend KimKim to anyone who is considering, as their experience and resourcefulness was appreciated!

Hotel Review
Palazzo Talamo
Positano

The accommodations were beautiful, clean, and authentic to the area! The instructions to get in were good, and the videos for outside, key retreival, and then inside, were essential! I would add to the instructions about the uneven terrain, especially the first half of the 73+ steps, and to be prepared for that! The bus schedule was helpful but maybe more clear instructions for that would help. It was great that the bus stop was right there at the location!

Authenticity & Character
The Design inside and out!
Location
The view and bus stop.
Staff
There were no staff as it was an apartment
Cleanliness & Comfort
The beds and the bathroom and shower....
Activity Reviews
Olivia - La Residenza Dell'Orafo Hotel in Florence
Olivia - La Residenza Dell'Orafo Hotel in Florence
Italy

Olivia really liked the accommodations and the location as well!

Quality of Experience
Guides, Drivers and Staff
Transport
Olivia - Train service from Naples to Florence
Olivia - Train service from Naples to Florence
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Olivia - Private Transfer from Positano to Naples Station
Olivia - Private Transfer from Positano to Naples Station
Italy

Olivias driver was very kind and stopped to get her a water, as she wasn't feeling well on her departure.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Tour to Amalfi and Ravello from Positano
Day Tour to Amalfi and Ravello from Positano
Italy

The tour was great and Pasqual our tour guide was classy, patient, and funny too! We did ask him to take us to the beach, especially for my daughter who wanted to swim in the Amalfi sea, but he didn't do that, and we did have an extra hour to spare, as he dropped us off one hour early. Perhaps he didn't want sand in the car which was beautiful and comfortable. Aside from that it was great and we had beautiful weather!

Quality of Experience
We haf a helpful navigator throughout our trip!
Guides, Drivers and Staff
They were positive, patient,knowledgeable, and professional.
Transport
Positive, patient, helpful, personable
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Oct 18, 2025

Hi Trisha,

Thank you so much for this thoughtful feedback — it means a lot. I’m really glad we could jump in quickly during the train strike and those missed connections, keep your tours on track, and sort out the Milan stay, drivers, and replacement tickets. Hearing that the daily reminders helped keep your group of six aligned is the best compliment!

It was a pleasure supporting you and your great group through a busy week in new territory.

I’m so glad you had such a wonderful time and were able to soak in so many amazing experiences and stunning landscapes!

Warmly,
Leslie

Anita Was amazing to nowt only to work but o...
Italy | Oct 1 - Oct 9, 2025

Michael
Michael G.
Atlanta, GA | Reviewed on Oct 16, 2025
Anita Was amazing to nowt only to work but out in the three cities that we visited, there were no hitches no gotchas, no surprises. It was extremely well coordinated with the guides that she set up being so good and so knowledgeable. We will use her again and again for any trips that we make back to Italy and we are trying to coordinate one for the next couple years. Outstanding. Read more

Anita Was amazing to nowt only to work but out in the three cities that we visited, there were no hitches no gotchas, no surprises. It was extremely well coordinated with the guides that she set up being so good and so knowledgeable. We will use her again and again for any trips that we make back to Italy and we are trying to coordinate one for the next couple years. Outstanding.

Hotel Review
Hotel Dell'Opera
Venice

It was certainly a level up on the hotels that we utilized on our trip. We would go back there again on a visit to Venice.

Authenticity & Character
Location
Staff
The breakfast was very well done, and the people extremely cordial. The only thing I could throw in is that the front desk never had any change that they could give out when we were there and leaving.
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 17, 2025

Hello Michael! Thank you so much for your message and feedback! It was truly a pleasure helping you plan your trip and seeing everything come together so smoothly. I’m glad that you enjoyed our local guides and hotels, and I look forward to assisting you again on future travels to Italy, Spain, Portugal, or Morocco. Wishing you all the best, Anita 😍

Our trip was amazing in every way.
Italy | Sep 27 - Oct 12, 2025

ELIZABETH
ELIZABETH S.
Rosemont, CA | Reviewed on Oct 16, 2025
Our trip was amazing in every way. Each person that we dealt with was professional, friendly, on time and very knowledgeable. Our accommodations were well located and very comfortable. A special shout out to Marco who gave us a spectacular experience on our hike of the Valley of the Mills. Alfonso who guided us on the wine tasting in Amalfi Coast was very knowledgeable. The lunch was fantastic. Our guide Ivan in Pompeii was also very knowledgeable and was a great guide. Christian who... Read more

Our trip was amazing in every way. Each person that we dealt with was professional, friendly, on time and very knowledgeable. Our accommodations were well located and very comfortable.

A special shout out to Marco who gave us a spectacular experience on our hike of the Valley of the Mills. Alfonso who guided us on the wine tasting in Amalfi Coast was very knowledgeable. The lunch was fantastic.

Our guide Ivan in Pompeii was also very knowledgeable and was a great guide. Christian who gave us a Wine tour in the Tuscan countryside was very friendly and knowledgeable.

We enjoyed our walking tour of Rome with Fiona who gave us lots of history and made the tour very interesting. Paola who guided us on a walking tour of Siena was very knowledgeable and explained in great detail the communities of walled city and its traditions including the annual horse races.

Montalcino Tours Chirra our driver and Giovanni our on-foot guide provided us with a most memorable day hiking 10K through the vineyards and ending with a delicious and much deserved lunch with the best wine.

Hotel Reviews
Hotel Metropole
Santa Margherita Ligure

Again great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Riserva di Fizzano
Castellina in Chianti (SI)

Beautiful surroundings, great restaurant but not open every night. However, the apt does have a stove top to cook. The sunset is to spectacular.

Authenticity & Character
Location
Staff
Very accommodating and friendly.
Cleanliness & Comfort
Damaso Hotel
Rome

Great location to good restaurants. Friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Floridiana
Amalfi

Great location but lots of stairs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Oct 24, 2025

Dear Elizabeth,
Thank you so much for your kind words! We're so happy to have been part of such a memorable adventure. It fills our hearts with joy to know that your trip was everything you hoped for.
We hope to welcome you back for even more unforgettable moments!💫

Amalfi coast
Italy | Oct 8 - Oct 14, 2025

B
Barbara K.
New York, NY | Reviewed on Oct 15, 2025

Great trip to Naples and the amalfi coast . Every tour and experience was fantastic , the guides were knowledgeable and fun! The hotels chosen were beautiful. Will use Kim Kim again !

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Oct 16, 2025

Barbara, thank you very much for your great review. 😊 We’re thrilled to hear that your trip to Naples and the Amalfi Coast was fantastic! It’s wonderful that you enjoyed all the hotels, the tours, experiences, and guides – we’ll be sure to pass along your kind words to them. 🌟
We can’t wait to welcome you back on your next adventure with KimKim!

Great trip to Italy
Italy | Oct 6 - Oct 14, 2025

B
Bill B.
Chicago, IL | Reviewed on Oct 15, 2025

KimKim did an outstanding job in planning our trip to Italy. All of the day excursions were excellent- the ones in Siena exploring the Tuscany area, the day trip to Capri and the day drive around the Amalfi Coast. The guides in Siena and Sorrento were very good and lastly we enjoyed the two hotels that you selected in Siena and Sorrento. Thanks again in Eirini and the entire Kimkim team!!

Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 24, 2025

Dear Bill, Thank you so much for your kind words! I’m delighted to hear that you enjoyed your time exploring Tuscany, Capri, and the Amalfi Coast. It was such a pleasure helping you plan this adventure, and I’m so glad you loved the excursions, guides, and hotels we selected for you in Siena and Sorrento.
On behalf of myself and the entire Storywalking team, thank you for trusting us with your travel plans. We hope to welcome you back to Italy soon! Arrivederci!

Family trip to Italy
Italy | Sep 27 - Oct 5, 2025

kathy
kathy s.
Kamas, UT | Reviewed on Oct 14, 2025
Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish. Read more

Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish.

Hotel Reviews
Grand Hotel Parker’s Naples
Naples
Hotel Conca Park 4* Sorrento
Sorrento

Large hotel filled with large tour groups. Must be something more quaint in Sorrento. Did have a good location.

San Montano Resort & SPA Ischia
Lacco Ameno

This place was fabulous. We were upgraded to a room with a pool that was just great.

Staff
Activity Reviews
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy

This was a great full day boat tour around the island. It was a completely different experience than what was noted on our itinerary, so we did not come as prepared as we would of liked to.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi, Positano & wine tasting in Ravello
Amalfi, Positano & wine tasting in Ravello
Italy

This day was confusing. Driver picked us up and was also the guide. She did a good job, but at one point tells us the trip is going to cost us an extra 100 euros because it is going too long. We started on time, we were back to the van when we were supposed to be and we followed the itinerary as planned. The wine tasting made the schedule to long and we ended up only getting 30 minutes in Positano which was disappointing. Had to pay 80 in cash at end of tour.

Quality of Experience
Guides, Drivers and Staff
Transport
safe driver on crazy roads
Pompeii guided tour en route to Sorrento
Pompeii guided tour en route to Sorrento
Italy

Great guide, gave us the highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Ischia tour with lunch & wine tasting
Full day Ischia tour with lunch & wine tasting
Ischia

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Welcome to Ischia
Welcome to Ischia
Italy

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Afternoon Neapolitan Cooking Class With Dinner
Afternoon Neapolitan Cooking Class With Dinner
Naples
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 15, 2025
Dear Kathy, Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service. I truly enjoyed planning this trip with you and hope to help you again in your future travels to... Read more

Dear Kathy,

Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service.

I truly enjoyed planning this trip with you and hope to help you again in your future travels to Italy and/or Greece.

Wishing you all the best for the holidays ahead and safe travels!

Kind regards,
Chris

Everything taken care of down to the last detail
Italy | Sep 26 - Oct 4, 2025

W
Ward S.
Chicago, IL | Reviewed on Oct 14, 2025
Giulia,
My wife and I are on the flight home today. Just wanted to thank you for doing a wonderful job on our travel arrangements. All of the details were taken care of. The hotels exceeded our expectations. Locations were perfect. Being greeted upon arrival in Venice, drivers waiting, water taxis always at the ready. The timing between trains, tours, and free time was well thought out. Private tours and guides were exactly what we were looking for. We appreciated the occasional...
Read more

Giulia,
My wife and I are on the flight home today. Just wanted to thank you for doing a wonderful job on our travel arrangements. All of the details were taken care of. The hotels exceeded our expectations. Locations were perfect. Being greeted upon arrival in Venice, drivers waiting, water taxis always at the ready. The timing between trains, tours, and free time was well thought out. Private tours and guides were exactly what we were looking for. We appreciated the occasional reminders you sent as well as being able to get responses from you or your staff when we had a question. We felt very comfortable the whole trip. It was obvious that you really listened to our desires when you put together the itinerary. Combine that with the beautiful scenery and people of Italy and our trip was fantastic.

Activity Reviews
Chianti Winery visit with Tuscan Wine Tasting and Lunch
Chianti Winery visit with Tuscan Wine Tasting and Lunch
Italy

This boutique winery catered to us very well. The scenery was fantastic and our seating in front of a wall of floor to ceiling glass enabled us to take full advantage. The wines and information were very interesting. Food/lunch along with it was very tasty and went well with the tasting.

Quality of Experience
Food
Assistance service on arrival
Assistance service on arrival
Italy

After a big travel day and a long train ride, jumping back into reality at a busy train station is a bit of a shock. Being met at our arrival was a very easy and comfortable way to ease into our stay. She explained a lot of things about how the water taxis worked and how to get around, all this on the way to the hotel. Very glad we had this.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Nov 03, 2025

Thank you so much for your wonderful review! I'm so happy to hear that you and your wife enjoyed your trip and that everything went smoothly from start to finish. It was a real pleasure assisting you in planning your Italian journey, and I’m so glad the hotels, tours, and timing all met your expectations.

Your appreciation means a lot to me and to our entire team. Italy has so much to offer, and I’m thrilled you were able to experience it so fully and comfortably.

I hope to have the pleasure of helping you plan your next adventure in the future!

CIAO!
Giulia

Don’t use kimkin
Italy | Oct 4 - Oct 13, 2025

W
wendy B.
Newark, NJ | Reviewed on Oct 14, 2025
Marta planned the trip and we were very disappointed in her planning. She did not tell us how remote the hotel in Agrigento was. We could not walk into town and Could not get a taxi or an uber. A hotel employee drove us in his personal car. The tour in the Valley of the Temples was supposed to be a small group but was over 40 people and was conducted in Italian and English. It was a waste. We could not walk into town.. The hotel in Siracusa was horrible. There were no services. The... Read more

Marta planned the trip and we were very disappointed in her planning. She did not tell us how remote the hotel in Agrigento was. We could not walk into town and Could not get a taxi or an uber. A hotel employee drove us in his personal car. The tour in the Valley of the Temples was supposed to be a small group but was over 40 people and was conducted in Italian and English. It was a waste. We could not walk into town.. The hotel in Siracusa was horrible. There were no services. The cooking class was great but we were not asked if there were any food concerns and one member of our group does not eat meat. Gila made adjustments but that shouldn’t have happened. Barbara, who took over for Marta was great and did her best to accommodate us. I definitely would not used Kimkin again and will not recommend them to others

Local specialist: BARBARA SCUNCIA
BARBARA
BARBARA SCUNCIA
Local specialist in VENICE | Replied on Oct 15, 2025
Good morning Mr and Mrs Blume, Thank you for taking the time to share your feedback.
We’re truly sorry to hear that some aspects of your trip did not completely meet your expectations.
Before your departure, Marta provided detailed information about the hotel location and the type of guided group tour in Agrigento.
Had we known that these arrangements were not entirely to your preference, we would have been more than happy to suggest alternative options.
Throughout your journey, our team...
Read more

Good morning Mr and Mrs Blume,

Thank you for taking the time to share your feedback.
We’re truly sorry to hear that some aspects of your trip did not completely meet your expectations.
Before your departure, Marta provided detailed information about the hotel location and the type of guided group tour in Agrigento.
Had we known that these arrangements were not entirely to your preference, we would have been more than happy to suggest alternative options.
Throughout your journey, our team did its best to accommodate your requests — adjusting transfer times and tailoring the Etna excursion —
and we were pleased that you expressed satisfaction with our flexibility and attention.
Regarding your stay in Taormina, although the hotel was fully booked, we still arranged for the possibility of a room change to improve your experience. In the end, you kindly chose to keep the original room.
As for the hotel in Syracuse, no issues were reported during your stay. Unfortunately, it’s difficult to make adjustments afterwards, but please know that our team is always available to assist immediately on site.
Palazzo Cavalieri is a highly regarded property, and we would have been happy to step in had we been informed at the time.
We remain at your full disposal for any further clarification or future travel arrangements.

Kind Regards,
Liberty Travel team

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