Kimkim Trip Reviews for Italy

I cannot recommend this company enough. We had the most seamless experience visiting both Rome and the Amalfi coast this July. Our planners Gabriele and Elisa paid attention to every detail, ordering cars, train tickets, and ferries, and also planning excursions that fit our goals for our trip. The communication and teamwork was excellent to make our trip as perfect as possible. Our transfer service via private car arrived early for us every time and always got us where we needed to go with complimentary water bottles ready for us. We felt like we got to see and experience almost all of the most beautiful things in both Rome and the Amalfi coast. Our planners were extremely flexible when trying to make adjustments that fit our budget, so don’t be afraid to ask for edits when they send you ideas for your trip.

Highlights from our trip and things we would recommend are: A vespa tour around Rome (you have a driver and it’s so fun and quick to see the city this way), cooking class in Rome, seeing the Colosseum (we didn’t go in, but still amazing) and St. Peter’s Basilica (free entry, go early for a short line). In Amalfi coast we loved staying in our slow, family friendly town of Maiori, touring Pompeii, and taking the ferry to other cities on the coast. They made everything so easy. Definitely plan your trip with KimKim!

Hotel Reviews

Hotel Panorama

Maiori

Hotel panorama was a cute hotel in the middle of a family friendly town. We loved the quietness and we thought that the hotel was comfortable. The rooms are cute, very minimal decoration and our window wasn’t able to open because we overlooked the roof. The lighting could be a little bit better in there and the TV was a standard one with channels only in Italian. It was a very nice location to the beach, but you do have to pay to get an umbrella and chairs. The pool area had a few sets of chairs in the pool is small and shallow. The workers were so friendly and helpful and all the food we had in the area was amazing. We loved playing cards on the rooftop terrace and grabbing a drink while looking out at the view.

Authenticity & Character

Cute hotel, kind workers

Location

Easy walk to everything

Staff

Everyone was very helpful

Cleanliness & Comfort

Hotel Modigliani

Roma

We enjoyed our stay at hotel Modigliani. The location was central to walk to everything, we did not buy a single taxi when in Rome. It was nice that it was tucked away in a quiet street away from the hustle and bustle. The beds were a little hard and our shower door was missing, The breakfast was pretty small with not a lot of selection. Otherwise, the front desk was always available and helpful.

Authenticity & Character

Cute and chic vibes

Location

Quiet, away from the business, but still central

Staff

Front desk people were kind & available

Cleanliness & Comfort

Very clean. Beds & pillow could be a little better

Activity Reviews

Arrivederci, Italy!

Italy

Our drivers were amazing our whole time in Italy. Spend the extra money to get private transfers.

Private guided tour of Pompeii

Italy

Pompei was a very good experience with a very experienced and kind tour guide. It was beautiful and we would recommend viewing it with an in person tour guide such as Ivan who was so kind rather than with the headphones.

Quality of Experience

Guides, Drivers and Staff

Transport

Market Tour & Cooking Class

Rome

This was a super fun experience. We did the five hour tour where we got to go to the market and pick up food for the meals and then we got to cook a five course meal. But the food quality was amazing and we learned a lot! They even send you all the recipes to take home with you!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vespa Tour with Food Tasting

Rome

This is our favorite experience throughout our time in Italy. Our two guides were so kind and intentional. We got to drink wine and eat cheese in a cave, which was a super cool experience. It was the best way to see the city, hands-down. We got to see so many things and a beautiful view of the entire city. We felt safe the entire time which was initially a worry for us. They ask where you have and haven’t been and made us a list of places to go on a Rome map. So kind! It was so fun and we’d highly recommend.

Quality of Experience

Best experience we did in Rome hands down.

Guides, Drivers and Staff

So kind and helpful and take feedback

Transport

So fun, quick and safe. Best way to see the city.

Guided Walking Tour of Rome

Rome

Mauricio made this tour so fun and intentional. We were pretty tired from a long day of travel, but he met us where we were at. He took us to get gelato and showed us the pantheon Trevi fountain, Piazza Navona, and the Spanish steps. He also took pictures for us and gave us a history of each spot

Quality of Experience

Guides, Drivers and Staff

Transport

Limoncello Experience & Tasting

Italy

Quality of Experience

Kind of felt a little rushed. Didn’t get to do a lot, just watched and tasted.

Guides, Drivers and Staff

Kind, cared about his product.

Transport

So many stairs. It said this activity was walkable, but this was a whole workout.

I really liked the food tour in Bologna but I did not like the tour in Milan.

Absolutely seamless experience! All our drivers were where they said they would be, when they said they would be, and were friendly and attentive. All of the guides for the many tours we took were so incredibly knowledgeable and friendly, we never felt rushed to hurry through any of our planned activities. It was an amazing and memorable trip, made possible with the meticulous planning of Rita and her colleagues at kimkim.

Melanie went above and beyond to make sure our crew was well taken care of. Everything was planned nicely.

We will definitely be using KimKim again in the future! Everything was planned perfectly and they sent us detailed reminders the night before each activity so there was never any room for guessing!

Our Italian vacation was amazing! Highlights were half day trip to the island of Procida, cooking class at the home of Manuela and Maurizio in Naples, food and wine tour with Tamara in Sorrento, tour of Pompeii with Mario and the exquisite hotel room and beach experience at La Tonnarella in Sorrento.
Arrividerci for now Italia but hope to return sometime!!!

Hotel Review

La Tonnarella

Sorrento

Beautiful room with balcony overlooking the sea. Lift down to beach.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Transfer from Naples to Amalfi Coast with Pompeii en route - 2 hrs stop

Italy

The driver, Vincenzo, was lovely and informative. The Pompeii tour guide, Mario, was out of this world. The absolute best tour guide. So knowledgeable and personable and knew all the ins and out of how to get around the site expertly.

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Food&Wine Tour of Sorrento

Italy

Tamara was so so knowledgeable and just a pleasure. The food and wine were all superb.

Quality of Experience

Guides, Drivers and Staff

Private Cooking Class and Dining Experience at a Local's Home

Naples

Manuela and Maurizio are lovely people with a beautiful home. We greatly enjoyed our time with them, made delicious food and enjoyed homemade wine.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

See above

Hiking, Swimming in Procida - Self Guided

Italy

Absolutely amazing experience. Quiet, small, breathtaking island with perfect public beaches.

Quality of Experience

Transport

Easy and direct

Elena was a wonderful help, always attentive and able to answer our questions. She was very knowledgable, as well as punctual. Elena was great with setting everything up, getting us in touch with our tour guides and making sure that everything was going smoothly. We would definitely recommend this service to others and cannot wait to be back to plan our next trip.

Italian Summer

Loved our trip to Italy. We are a family of five (2 adults, 3 kids) and we had a wonderful time! Shout out to Giorgia and her team for their patience and stellar organizing skills. Travel app was amazing and so easy to use! Loves our guides - Martina, Luigi and Francesca!

Activity Reviews

Private Visit to Pompeii with Wine Tasting & Light Lunch

Italy

Pompeii is amazing and I highly recommend it if you have the time. Our wine tasting and light lunch afterwards was also delicious.

Quality of Experience

Food

Lunch was at Cantina Del Vesuvio, which has been owned by the Russo family since 1930. Absolutely authentic and delicious!

Guides, Drivers and Staff

Transport

Private Family Experience: Colosseum Tour for Kids

Rome

Loved this tour and our tour guide, Francesa, was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit: Vatican Museums & Sistine Chapel

Italy

This visit is highly recommended, but please note that it is a long walking tour! If you go in the summer, none of the buildings (except the Sistine Chapel) have air conditioning. But still very enjoyable!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit of Venice: St. Mark’s Basilica with Terrace Access & Doge’s Palace

Venice

This tour was so informative! Kids and adults enjoyed it immensely!

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

A must do if you are in Venice! We took a gondola ride in the evening and it was beautiful!

Quality of Experience

Guides, Drivers and Staff

Transport

Overall we had a good experience, but there were highs and extreme lows (good excursions and they tried and customer service, but logistics and transportation was a nightmare). I go with travel agents when there is a logistically challenging trip I need assistance on to ensure low stress and efficient trips. I can honestly say this was the MOST STRESSFUL trip experience I have ever taken, and we have traveled with 3 generations of family in and out of the USA before.

The Bad:
-We had several logistical issues small, medium, and large. I was very clear that we had an 80 year old with double knee replacements and I am limited to about 10,000 steps max. My steps were mostly spent chasing cabs down in our recurring transportation issues. The travel agent was made aware of this, did not ask the appropriate questions and thus did NOT accommodate properly for this. We had so much stress and wasted time fixing everything.
-Our stadium tour was not booked on the day planned and had to be updated days before the trip.
-Our cooking class was great, but was changed the night before to a town not close to where we were staying. we had a mad scramble to and hours spent figure this out for the next morning. Kim Kim luckily set up a transfer but the address was wrong on the building so we had to walk to each building buzzing the owners until we found them.
-Both of our hotels were in nice historical areas but we could not get a van taxi for 5 people to drop or pick us up at the locations. We had to walk/run to various different places and had several Uber cancelations.
-Several locations we could not get picked up. Two time we had walk to a gas station for a taxi since there were none around and Uber would not pick us up (AS Roma Stadium and Ostia Antica).
-Our Bari rickshaw trip (good once figured out) got scheduled for a walking tour so yet another scramble and wasted time changing that up.
-Our speed boat tour of the caves near Bari was the absolutely wrong location link, yet another mad dash but at this point I had no confidence in our travel logistics and showed up two hours early at the supposed meeting location.
-We needed to get a train from Bari to Rome since we flew out of Rome the morning after so we asked Kim Kim to set up one to make sure we did not miss the train. The driver was told by someone to go to the airport, so once we noticed we were going to the wrong place we got to the train station running with our luggage and my 80yr old mother with two knee replacement to get on the train as the doors closed.
-There were other discrepancies in the itinerary in addition to the location and scheduling conflicts, like one area said breakfast was included and another did not.
-A medium issues was the in the hotel rooms: we had a window that would not close in 100F degree heat that was not fixed, a sink the leaked, a shower drain that would not drain, got put in separate buildings. We would have chose a less historic area if we knew about all of these issues.
-Steps up to the bathroom on 2 of the 3 rooms we stayed, which may mother tripped on at least once...I can't believe no one even asked about steps, safety bars, or anything having to do with all the mobility concerns we told them about...I could not imagine if someone used a walker or wheelchair!
-I HIGHLY recommend setting up more set transportation ahead of time on the itinerary so a lot of the issues would be prevented.

The Good:
-Our travel agent was pleasant to work with and had good excursion recommendations.
-The excursions were good to excellent.
-The travel agency made a good effort to resolve the issues.

Activity Reviews

Polignano a Mare: Speedboat Cruise to Caves with Aperitif

Bari

Quality of Experience

Guides, Drivers and Staff

Transport

Bari by boat

Bari

Quality of Experience

Guides, Drivers and Staff

Transport

Pasta & Tiramisu Cooking Class at a Local's Home

Bari

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tour to Alberobello, Monopoli and Locorotondo from Bari

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the "Sassi" of Matera and all the traditiones

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Guided tour of Bari and the old city with street food tasting - By Rickshaw

Bari

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Highlights Tour: Sistine Chapel and Vatican Museums with Skip-the-Line Tickets

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Hadrian's Villa and Villa d'Este Half-Day Tour from Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Golf Cart Tour of Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Ostia Antica Tour | Half Day Trip

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum Underground Tour with Arena, Palatine Hill & Roman Forum

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Rome

Rome

Planning with Kim Kim and Rita was VERY easy and our 19 day trip was FABULOUS!!! We were very impressed with every tour we went on, accommodations, and transportation services. The communication during the trip was immediate and thorough when we reached out to Kim Kim. We definitely will use Kim Kim again for future trip planning! We Highly recommend Kim Kim!

Hotel Reviews

Unico Relais

Napoli

Rooms are very nice, staff is very friendly and helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Monte Cenci

Rome

Very clean, Comfortable, quiet hotel in a great location! Very friendly staff!

Authenticity & Character

Very nice rooms and ammenities

Location

Staff

So friendly and helpful!

Cleanliness & Comfort

Hotel Il Guelfo Bianco

Florence

Hotel is nice and clean, friendly staff, cute boutique style.

Authenticity & Character

Location

Easy to walk everywhere from hotel!

Staff

Cleanliness & Comfort

Hotel Carnival Palace

Venice

Hotel was clean, friendly staff and comfortable rooms. Morning breakfast buffet was excellent! Location of hotel Is in a nice quiet part of Venice! We so enjoyed our stay!

Authenticity & Character

Location

Nice quieter part of Venice and still so easy to walk to everything!

Staff

Cleanliness & Comfort

Hotel The Square Milano Duomo

Milan

The hotel was very clean, comfortable rooms, and the amazing breakfast each morning. Excellent location! We Cannot praise the desk staff enough! We were in great need of their help with some luggage transport and they helped us above and beyond their duties. We very much appreciated their help!

Authenticity & Character

Location

Close to so many sites and easy to walk everywhere!

Staff

Very friendly and helpful!

Cleanliness & Comfort

Activity Reviews

Pompeii Archeological Site Guided Visit: Travel to Ancient Times

Italy

Pompeii is worth the visit. We sooo enjoyed Seeing it. Highly recommend seeing it.

Quality of Experience

Transportation and the tour

Guides, Drivers and Staff

There was difficulty with transportation AC and it was of no fault of driver and guide but they were having trouble understanding the issue occurring for all the passengers and not listening to the passengers. The tour guide of the actual site was hard to hear

Transport

AC did not work

Neapolitan Street Food & Local Market Experience

Naples

Fun evening experiencing Naples local scene and so much delicious food!!!

Quality of Experience

So fun and everyone was so friendly everywhere we went! Excellent food!!!!

Food

All the food was DELICIOUS!

Guides, Drivers and Staff

The tour guide was bery personable, gave us a great tour of the local scene of Naples! Highly recommend!

Guided Visit: Vatican Museums & Sistine Chapel

Italy

A must see and soooo worth being on this tour, skipping the very long lines to get in and amazing to see!

Quality of Experience

The site, the tour guide, the small number of our tour group.

Guides, Drivers and Staff

Tour guide did an excellent job!!

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Italy

Excellent tour! Amazing to see! A must see site!

Quality of Experience

Tour guide was amazing!

Guides, Drivers and Staff

Tour guide knew her history and gave an excellent tour!

Evening Aperitivo Private Street Food Tour

Milan

We really enjoyed this beautiful evening walking to the couple Bars for a drink, appetizers and the tour guides recommendation for our dinner.

Quality of Experience

Guides, Drivers and Staff

Interacting more

Guided Visit of Florence Including David and Duomo

Italy

Excellent tour of the city when tight on time! We enjoyed it so much and our guide was amazing!!

Quality of Experience

Our tour guide!

Guides, Drivers and Staff

Excellent!

Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace

Venice

Tour was EXCELLENT! Tour guide was so i formative and knew her history well. She was able to answer all of our many questions. Beautiful tour!! Highly recommend!

Quality of Experience

Guide was awesome! Enjoyed it being a private tour!

Guides, Drivers and Staff

We had an amazing time, this is our second time using KimKim to plan a large trip and it was for the most part seamless. Jessica and Storywalking were in contact with us constantly which was amazing. We could have used a little additional guidance in determining the best time to go to certain locations and the best way to organize that, (i.e. scheduling around afternoon reposo when everything is shut down) but we had an amazing time exploring Italy. Thank you so much!

Hotel Reviews

Albergo California

Positano

Authenticity & Character

Location

Amazing location with gorgeous views.

Staff

Cleanliness & Comfort

Our room while large, seemed a little dated compared to the other rooms the people in our party had.

Il Giardino di Venere

Palermo

The villa is beautiful and very spacious. The photos honestly don’t do it justice. The pool was used a lot. The location was good as well and walkable to the beach and restaurants and gelato.

Authenticity & Character

Location

Staff

They were very kind and welcoming

Cleanliness & Comfort

Activity Review

Day Trip to Monreale & Cefalù

Italy

Monreale is amazing but there wasn’t enough time to go to both cities. We spent more time driving to Cefalù then we spent in the actual city. Both cities were must-see locations but we felt super rushed.

Guides, Drivers and Staff

Driver was so nice!

Transport

We have no complaints about any part of our trip. The communication and coordination was seamless, it definitely allowed us to focus on having fun. Our guides were excellent (Marta, Michael (boat) and the guide in Pompeii), extremely knowledgeable and accommodating. The drivers were all outstanding as well, again very communicative. Melanie and her team did a great job coordinating and making timely suggestions. They were able to adapt quickly and stayed engaged the entire trip. Job well done, thank you.

While every single city had a fabulous tour guide that was extremely knowledgeable about the city and landmarks and culture; what stood out the most was the personal service anytime we had questions or needed help during traveling. Le Dani and Melanie were never out of reach and were able to connect us to the best experience I have ever had while traveling. Our trip to Italy was beyond any experience I’ve ever had. This is only due to their service.

Melanie is absolutely amazing. She presents a deep level of care and attentiveness so we never felt like we were left hanging. This coupled with her thorough planning and exceptional knowledge resulted in a once in a lifetime experience we will never forget. There are truly no words for the experience she was able to curate for us.

We had an amazing trip to Sicily, and loved working with our local specialist Lorenza! She was so easy to work with and attentive and worked with us through several itineraries as we finalized our trip. She was also super responsive while we were on our trip to one small glitch we had and was willing to answer any questions we had. We loved every part of our trip and hard to pick a favorite. We love history and archeology so loved Salinunte, Valley of the Temples, Syracusa Greek Theater and Amphitheater as well the theater in Taromina. Also went to Syracusa (specifically stayed in the island of Ortigia) and Taromina a must.

All our guides were truly wonderful! Chaira (Palermo), Carmelina (Valley of the Temples), Azzurra (Selinunte), Sabine (Ragusa), Giuseppe (Syracuse Neapolitan Archaeological Park) and Aureliano (Taromina Theater). Chaira, Sabine, Aureliano and Carmelina were particular standouts but all wonderful!

Hotel Reviews

Habitat Boutique Hotel

Catania

Such a cool hotel. We only stayed a night and wish we could have stayed longer! Great location! Vibrant and close to things you will want to see in Catania!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa Adele

Taormina

Lovely room. And close to everything - shopping, great restaurants and sights!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Algilà Ortigia Charme Hotel

Syracuse

Lovely hotel and great breakfast. Good location. Easy to walk everywhere. Very safe.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Terrazze di Pirandello

Good location. Didn’t love our room. Good breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Not great air conditioning and bed not comfortable. Shower not great.

Bed & Breakfast Il Giardino di Ballarò

Palermo

The staff are wonderful. Room very comfortable. Great location near to so many sights and restaurants. Felt very safe. Loved our stay!

Authenticity & Character

Location

Centrally located in old city.

Staff

Cleanliness & Comfort

Activity Reviews

Guided visit to the Ancient Theatre of Taormina (private guide)

Italy

This was a beautiful site and tour. Aureliano was of our best guides!

Quality of Experience

Guides, Drivers and Staff

Syracuse Neapolis Archaeological Park - private guide

Italy

Good guide! Very interesting.

Quality of Experience

Guides, Drivers and Staff

Mount Etna half-day trip (group experience)

Italy

Guides were great and spoke good English. It’s a lot of driving and wish there was more hiking!

Quality of Experience

Guides, Drivers and Staff

Transport

Boat Tour in Syracuse

Italy

Great trip. And had a lovely group!

Quality of Experience

Guides, Drivers and Staff

Ragusa guided visit

Italy

Sabine was a wonderful guide! We loved our afternoon here and wish we could have stayed longer.

Quality of Experience

Guides, Drivers and Staff

Temple valley guided visit

Italy

Wonderful and knowledgeable guide!

Quality of Experience

Guides, Drivers and Staff

Selinunte Archaeological Park visit - private guide

Italy

Quality of Experience

Guides, Drivers and Staff

Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)

Italy

We LOVED our guide.

Quality of Experience

Guides, Drivers and Staff

Transport

The Gems of the Amalfi Coast and Eternal Rome vacation was my family's favorite and most memorable trip we've taken together. I usually plan our family vacations, but I was less confident about planning an international trip that would require either renting a car or scheduling multiple transfers during the trip. I decided to contact kimkim. I was so fortunate to have been connected with Chris. He listened to what I wanted, made adjustments along the way, and created a dream vacation for my family. He even arranged transportation for my oldest child to join the rest of the family on the second day, which was when she completed a summer term abroad. In addition to Chris, Maria was our local contact. She was always just a text away to answer questions and to provide us with drivers' contact information and pickup times. Having our activities and transportation taken care of allowed us to have a more relaxing and enjoyable vacation. The accommodations were another excellent aspect of our vacation. The Charme Spagna Boutique Hotel in Rome was a little gem! The room was comfortable and quiet, breakfast was excellent, and the staff were so kind and accommodating. In Sorrento, we enjoyed Hotel Leone with its lovely pool and patio, delicious breakfast, quiet but convenient location, and friendly staff. When we ended our trip with another stay in Rome, we found the accommodations at The Republic to be outstanding. Again, the rooms were comfortable and spacious, the staff accommodating, and the breakfast very enjoyable. The activities were where we truly made our memories, and Chris selected the perfect ones for our family. My family of five had so much fun at our Mediterranean cooking class at Villa Pane (even my 17-year-old son enjoyed it). Luca took us on an amazing tour of the Amalfi Coast, sharing many stories about local history and landmarks. We were so grateful that he was driving on the narrow and busy road! Paola was the most entertaining and engaging tour guide on our visit to Capri and Anacapri. She really took care of our group and made sure we had the best experience. Our private tour of Pompeii was fascinating. Our guide there was extremely interesting and informative, as was our guide at the Sistine Chapel and the Vatican Museum. We were impressed with and appreciative of the knowledge all of our guides shared with us. We were also grateful not to be part of a large tour group. The most people we were grouped with were another family of five. Another great thing about our vacation was that not every moment was planned. We had free time to explore Rome and Sorrento, visiting places that we chose along the way, including the beach in Sorrento and various historical sites and museums in Rome. We made the most of our time in Italy without stress, thanks to Chris, Maria, and the kimkim team. Now that we're home, we can't stop looking at our photos and dreaming of our next trip to Italy.

Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make some dinner reservations away from tourists and they were all great restaurants reserved! The suggestion of the private boat tour out to Capri was worth the entire trip - it was fabulous! My daughter and granddaughters called her throughout the trip to locate the tour guides or see verify the plans for the day and she was always available to us. In fact, there were times when I called from the states and it was late at night, when she was homes with her kids but still answered the phone and handled all my questions. She and her team were the greatest! I would never do an Italy tour without them!

Hotel Reviews

Hotel Pendini

Florence

The Hotel Pendini in Florence had some challenges. The room I ended up in was very small, which made it difficult to move around, especially considering my wife's wheelchair. The air conditioning was not up to par, which is a common thing in European hotels, but made our stay a bit uncomfortable.

Hilton Sorrento Palace

Sorrento

The Hilton Sorrento Palace was our favorite accommodation on the trip. It was really nice, with great pools and excellent air conditioning. It provided a comfortable and enjoyable stay for everyone, including the kids who loved it.

Activity Review

The Ruins of Pompeii & Winery on the Vesuvius

Italy

The Ruins of Pompeii & Winery on the Vesuvius tour was outstanding. The guide was amazing and very considerate, especially with us having a wheelchair. He expertly maneuvered through the tricky terrain, always ensuring we were comfortable, and even made sure that we were always standing in the shad. It exceeded all our expectations.

What an amazing trip! Martina worked closely with me to plan our trip to Italy, from Rome to Santa Margherita, to Cinque Terre, to our villa, and ending in Florence. She gave great ideas and scheduled wonderful drivers like Ileana and Simone to get us from the train station to our hotels. When our train cancelled in Pisa, Lorenzo at KimKim made sure we got picked up and got us to our hotel in Santa Margherita. We had the most amazing tour guide, Elisabetta, in Santa Margherita take us on a beautiful walk to Portofino. And Martina's suggestion of an evening trip to Camogli was spot on. We loved watching the sunset there. Our boat tour in Cinque Terre was fabulous with Fish and Chill and the list goes on and on. Everything was thoughtfully planned and well executed. I will use KimKim again for sure.

Hotel Reviews

Hotel Navona Colors

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Metropole Santa Margherita

Santa Margherita Ligure

Lovely place, pool was beautiful and the staff was so helpful. We would definitely stay here again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Adriana

Monterosso al Mare

Easy walk to everything. Nice space, small pool. Staff was very friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Guadagni

Florence

Beautiful hotel, very old style Florence. Close proximity to everything.

Authenticity & Character

Very cute with stairs lots of hallways and stairs to rooms. Very old and beautiful.

Location

Staff

The rooftop bar was a nice addition, unfortunately our service was not great the 1st night but was great for breakfasts and drinks ont he 2nd night.

Cleanliness & Comfort

Our room was lovely, but very hot as it had vaulted ceilings and the air conditioning was not working well. There also was a skylight/ high up window that allowed a lot of light in.

Hilton Rome Airport Hotel

Fiumicino

Perfectly close to the airport and an easy place to stay for our last night in Rome.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private guided walking tour from Santa Margherita to Portofino

Santa Margherita Ligure

Elizabetta was amazing and made this walk very enjoyable and full of great information about the area, the water and nature.

Quality of Experience

It was a beautiful easy walk / hike. The views were amazing.

Guides, Drivers and Staff

We appreciated our guide so much and if we are back in the area, we would love to use here for other hikes/ tours.

Transport

Easy walk.

We had a wonderful experience with Kimkim and Travel12. Tasos was exceptional and insured all details for the trip were meticulously planned. Everything was run professionally and couldn’t have been smoother. Valentina was the best way to start on the golf cart tour of Rome. She is terrific. The colosseum and forum tour with Giuseppe was great with a ton of information. Every driver we had took great care of us all around Italy. The highlight of the trip was a tour of Cinque Terre with Elisabetta, the best guide we’ve experienced! It was entertaining watching the glass blowing in Murano and the tour of Venice and St. Marks with Nico was a perfect ending to our trip. Would certainly recommend each of these excursions and the overall experience. Thanks

We had the most amazing trip to Italy! Sonia was such a gift in the planning process. She tailored the trip to our preferences and we felt like we experienced so much of the wonderful Italian culture and sites in 12 days!

Sonia was very responsive and set us up with amazing tour guides (Samantha at the Vatican, Ricardo on the golf cart tour and Gabriel in Tuscany) who brought the regions to life for us. Whenever we had questions, before or during the trip, Sonia and her team were quick to respond and problem-solve. We plan to use Kim Kim again in the future for our travel plans!