Kimkim Trip Reviews for Italy

4.8
Based on 1,130 ratings
Read 1,130 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

25 year anniversary trip
Italy | Sep 10 - Oct 1, 2025

G
GARY S.
Anchorage, AK | Reviewed on Oct 03, 2025
the trip was wonderful! The attention to detail was what we had hoped for. Wonderful divers at ever location. Each hotel was nice. A few of the hotels we would have liked closer to the main part of the city, but other than that the service at each location was great. And Eirini was great. And the lady who helped us each day.
We will definitely use KimKim again on our next overseas trip!
God Bless you all Thanks, Gary Swoffer Read more

the trip was wonderful! The attention to detail was what we had hoped for. Wonderful divers at ever location. Each hotel was nice. A few of the hotels we would have liked closer to the main part of the city, but other than that the service at each location was great. And Eirini was great. And the lady who helped us each day.
We will definitely use KimKim again on our next overseas trip!

God Bless you all

Thanks, Gary Swoffer

Hotel Reviews
Melian Boutique Hotel & Spa
Milos

wonderful staff. Great food!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elia Ermou Athens Hotel
Athens

great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Una Villa - Amalfi Boutique B&B
Amalfi

great hotel and location. Staff was wonderful.

Authenticity & Character
Location
Cabs are expensive in Italy!
Staff
They went over the top to help us in every way. Even drove us to one of our dinners!
Cleanliness & Comfort
Kraft Hotel Florence
Florence

a bit out of the main city for us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Della Rovere
Colle di Val d'Elsa

great hotel and location. Staff was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Lattanzi Luxury Refuge
Torre di Palme

great hotel and location. Staff was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Palazzo Galla
Rome

great hotel and location. Staff was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 04, 2025

Dear Gary, thank you very much for your kind words. We are thrilled to know that you had such a wonderful time. Attention to detail is something we truly care about, so it means a lot to hear that everything ran smoothly for you. We are also proud to hear such kind feedback about our trusted partners.

We can’t wait to welcome you back to Italy and Greece! Arrivederci!

All of our guides were wonderful! We enjoyed ...
Italy | Sep 16 - Sep 26, 2025

S
Susan F.
Chicago, IL | Reviewed on Oct 03, 2025
All of our guides were wonderful! We enjoyed all of their knowledge and passion that they had for their jobs. Meeting the guides in hotel lobby was the easiest and least confusing . Really enjoyed the private or small group tours the best. All of our drivers were on time and very polite. We arrived on time to all of our destination's. Read more

All of our guides were wonderful! We enjoyed all of their knowledge and passion that they had for their jobs.

Meeting the guides in hotel lobby was the easiest and least confusing . Really enjoyed the private or small group tours the best.

All of our drivers were on time and very polite. We arrived on time to all of our destination's.

Hotel Reviews
Hotel dei Borgognoni
Rome

This hotel had a great location- Just steps away from the Spanish steps and Trevi fountain. The rooms are in need of updating but they were clean. Over all probably our least favorite hotel of the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Continental
Sorrento

The breakfast was wonderful! The room was beautiful and the staff was very attentive. Food choices were over the top!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel Rome
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bye Bye, Italy!
Bye Bye, Italy!
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Group Tour
Vatican & Sistine Chapel Group Tour
Rome

Alessandro was the best! Our group was on 6 people, I strongly recommend seeing this venue with a small group. There is so much to see and all of it is almost too much to take in. Alessandro was very good at explaining the things that we were seeing.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit to the Colosseum & Roman Forum
Guided Visit to the Colosseum & Roman Forum
Rome

We were not able to locate our guide for this tour so we missed it. We arrived 30 minuets early and asked directions from several different people and still were not able to find the meeting place.

Pasta & Tiramisù Cooking Class
Pasta & Tiramisù Cooking Class
Rome

FUN! Our Chef was a ball of fire- Enjoyed making the pasta and terimisu

Quality of Experience
Food
Guides, Drivers and Staff
Transport
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)
Italy

We had a great time with our guide- Germano (not sure of spelling) Really enjoyed seeing the Amalfi Coast

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

This was our second time in Pompeii, the tour guide was very knowledgeable and we enjoyed seeing things that we didn’t on our first trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Chianti - Small group guided Tour with Tuscan Wine Tasting
Chianti - Small group guided Tour with Tuscan Wine Tasting
Italy

Luciana was a great guide- She was very informative and we has a great day!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Food Tour
Florence Food Tour
Florence

This was not exactly what we thought it was going to be like. The people in the group were all fun but we were disappointed in some of the food choices.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uffizi Galleries private guided Tour
Uffizi Galleries private guided Tour
Florence

Once again Sara was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Walking Tour and Accademia Visit
Florence Walking Tour and Accademia Visit
Florence

Sarah was our guide and she had a great passion for her job. We really enjoyed spending the day with her. She was a fountain of information!!

Quality of Experience
Guides, Drivers and Staff
Transport
Rome by night in Golf Cart
Rome by night in Golf Cart
Rome

We had a perfect night to see the sights of Roam by night. We enjoyed our guide and the sites that he took us to.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Oct 13, 2025

Dear Susan,

Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with our guides and drivers. It's wonderful to know that their knowledge, passion, and punctuality made the difference!

We’re also glad to hear that meeting in the hotel lobby was convenient for you and that the private and small group tours stood out as favorites — we believe those intimate experiences really help bring the destination to life.

We truly appreciate your feedback and hope to welcome you in Italy once more in the future!
CIAO!
Giulia

Every guide was amazing!!
Italy | Sep 19 - Oct 1, 2025

A
Ann F.
| Reviewed on Oct 02, 2025
Every guide was amazing!! Read more

Every guide was amazing!!

Hotel Reviews
Hotel Scalinata di Spagna
Rome
Authenticity & Character
Location
The
Staff
Cleanliness & Comfort
Il Nido
Amalfi

The bathroom had a lot of mold as well as the air conditioning unit. The views were spectacular!! The food and service was wonderful!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleaner bathroom
Hotel Piazza Bellini & Apartments
Naples
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Martina Venturi

overall review
Italy | Sep 14 - Sep 25, 2025

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Nancy H.
Seattle, WA | Reviewed on Oct 02, 2025
Initial pick up at Bologna airport: unsatisfactory - driver late, had wrong name, told us on the way he hated Bologna, and then dropped us off blocks from our airport. The rest of the trip went very well. Hotel Brun was lovely and within walking distance of downtown. The arrangements for the cooking class and the class itself were excellent and we loved getting out in the countryside. Car rental was easy, drive through Modena to Levanto lovely. Hotel in Levanto was a gem - great choice.... Read more

Initial pick up at Bologna airport: unsatisfactory - driver late, had wrong name, told us on the way he hated Bologna, and then dropped us off blocks from our airport.

The rest of the trip went very well. Hotel Brun was lovely and within walking distance of downtown. The arrangements for the cooking class and the class itself were excellent and we loved getting out in the countryside.

Car rental was easy, drive through Modena to Levanto lovely. Hotel in Levanto was a gem - great choice.

Had trouble with the car on the way to Alba. The company was unresponsive and refused to assist us. Everything was in Italian and we were left to solve ourselves. It was completely unacceptable.
Our host at the Mi Clara Relais hotel intervened, arranged for a tow, and we ended up renting from another car agency for the balance of the trip.

Hotel Reviews
Hotel Crowne Plaza Milan Malpensa Airport
Authenticity & Character
Location
close to airport - that was very helpful
Mi Clara Relais
Alba

Clara, her mom Monica and father Paulo were wonderful hosts. Setting gorgeous, and their wine the best in the region

Authenticity & Character
Location
Staff
Clara went above and beyond. When we had car trouble, is was Clara, not the rental car company, that arranged for our pickups. arranged to get the tow, and helped us find a rental car for the balance of the trip.
Cleanliness & Comfort
Park Hotel Argento
Levanto

First class, lovely setting, walkable to downtown, they helped us rent bikes, arrange transportation to the train station, and book reservations for dinner. Great breakfast included!

Authenticity & Character
Location
Staff
Particularly Frank and Martina (?) - very helpful and knowledgeable
Cleanliness & Comfort
Hotel Brun
Bologna

lovely and great location.

Activity Reviews
From The Vegetable Garden to Table: Cooking class with Locals
From The Vegetable Garden to Table: Cooking class with Locals
Italy

lovely setting, organic gardening. Very informative and knowledgeable instructor. There was just one item we learned to prepare - pasta. And we had to share the pasta making activity- and there was not It might have been a little more valuable if we each had our own pasta activity. Also, it would be more valuable is we had learned how to make the sauce. She had everything else (Caprese, pasta sauce, etc) premade.

Quality of Experience
Guides, Drivers and Staff
N/a
Transport
we drove ourselves, once we had a different rental car
Cooking Class at a Farmhouse in Bologna Countryside
Cooking Class at a Farmhouse in Bologna Countryside
Italy

Elizabet and Roberto were marvelous - got a full 4 hour class. and then had a lovely dinner with other guests.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 03, 2025

Hi Nancy,

Thank you very much for sharing your detailed feedback. I’m glad that you enjoyed the cooking class, countryside, and the hotels in Bologna, Levanto, and Alba, and that both our Support Team and the hosts were able to step in with the car issue despite the rental company’s unresponsiveness.
Regarding the transfer issue on your arrival, we have already addressed it with our partners, and I apologize for this inconvenience.

If you ever want to return to Italy (or explore somewhere new: Portugal, Spain or Morocco), I’d love to help you plan another adventure. Best wishes!

I started touring Europe 45 years ago and one...
Italy | Sep 18 - Sep 30, 2025

B
Bobby B.
Jacksonville, FL | Reviewed on Oct 02, 2025
I started touring Europe 45 years ago and one way or the other always had to delay my start due to time constraints (work) and so never made Italy as it was always the start of these summer trips where I chaperoned high school students. The teacher in charge of these trips had been every year for 20+ years and was thus knowledgeable and thorough in their highlights and sites to visit. Each student would cover a subject in their respective city so it was quite informative.
Giulia has managed...
Read more

I started touring Europe 45 years ago and one way or the other always had to delay my start due to time constraints (work) and so never made Italy as it was always the start of these summer trips where I chaperoned high school students. The teacher in charge of these trips had been every year for 20+ years and was thus knowledgeable and thorough in their highlights and sites to visit. Each student would cover a subject in their respective city so it was quite informative.
Giulia has managed to put all that together for my wife and I as though she was actually on the tour with us, what with flawless transportation and guided tours with the most informative locals who prefer small groups (like just the 2 of us) over the larger tours with people wandering around tethered to listening devices.
In Milan the Duomo was handled by Emanuela who was easy going, knowledgeable and enthusiastic in our tour. You know your guide is good when other guides stop to ask advice!
In Venice for our cicchetti tour we had Lorenzo who was born and raised in Venice so knew every story, side street and place of interest from a personal connection. By the end of the trip we felt as we had known each other for years and actually enjoyed each other’s company for some time after the tour had officially ended. Excellent experience!
In Bologna we had Riccardo who used to be a professor, now you talk about passion for all things Bologna this man has it! He knows everyone and even got us into places that were already closed so you talk about a personal experience this was it! I highly recommend him and suggest to Giulia that you’d like him as your Bologna guide!
We also got to meet Giulia and we had a wonderful lunch where we learned all about the different cold cuts and cheeses! Such a treat for us!
We felt guided, safe and cared for with Giulia and her team, communication was great, recommendations were superb and we moved flawlessly through Northern Italy.
Though a bit more expensive than other tours or attempting to do it yourself my experience has always shown that having a travel expert who lives in the areas you are visiting is a very valuable and worthwhile investment!
Thank you Giulia for a wonderful experience, my wife is only crying intermittently now as she didn’t wish the trip to end! Hope to use you again soon!
Grazie,
Bobby and CeeCee

Hotel Reviews
Hotel Gran Duca Di York Milan
Milan

Location is great and just a magnificent older home turned hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Touring
Bologna

Great terrace, reading room and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & spa

Other than having to me mindful when exiting it was a great little hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ca' Pozzo Inn
Venice

Even though right in the middle of the action it’s set back a bit so is extremely quiet for sleep. Artwork is amazing along with the furnishings. Great staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Spadari al Duomo
Milan

Beautiful place in the middle of it all with an amazing staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Oct 08, 2025
Dear Bobby and CeeCee,
what a wonderful review you wrote! I couldn't be happier to read it and to know that you were so happy about your trip! When poeple ask me why I love my job...my reply is that I see it as a way to make people happy, living some of the most unforgettable times of their lives. So every time I know that I was successful in doing so, I am the happiest person in the world!
It was a true pleasure for me to help you with this trip and even to meet you in person, we had such a...
Read more

Dear Bobby and CeeCee,
what a wonderful review you wrote! I couldn't be happier to read it and to know that you were so happy about your trip! When poeple ask me why I love my job...my reply is that I see it as a way to make people happy, living some of the most unforgettable times of their lives. So every time I know that I was successful in doing so, I am the happiest person in the world!
It was a true pleasure for me to help you with this trip and even to meet you in person, we had such a nice time together! Tell CeeCee not to cry, Italy isn't going anywhere and you will be more than welcome every time you wish to come back! In the meantime...you can try to comfort her by preparing all the Italian specialties that you discovered! I am sure this will help!
A big hug to both of you!

Anita and the KimKim team
Italy | Sep 14 - Sep 25, 2025

C
Charlie H.
Portland, OR | Reviewed on Oct 02, 2025
The planning process with Anita was thoughtful and responsive to our preferences. All three destinations - Bologna, Levanto, and Alba - proved to be excellent and not over-touristed. The three accommodations were first-rate, and the cooking classes were fun. When we experienced a car problem, Anita and the KimKim team were available and helpful in resolving it. All in all, we were very satisfied with the experience of working with KimKim, and will be back for future trips! Read more

The planning process with Anita was thoughtful and responsive to our preferences.

All three destinations - Bologna, Levanto, and Alba - proved to be excellent and not over-touristed. The three accommodations were first-rate, and the cooking classes were fun.

When we experienced a car problem, Anita and the KimKim team were available and helpful in resolving it.

All in all, we were very satisfied with the experience of working with KimKim, and will be back for future trips!

Activity Reviews
From The Vegetable Garden to Table: Cooking class with Locals
From The Vegetable Garden to Table: Cooking class with Locals
Italy
Quality of Experience
Guides, Drivers and Staff
Cooking Class at a Farmhouse in Bologna Countryside
Cooking Class at a Farmhouse in Bologna Countryside
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 03, 2025

Hi Charlie, Thank you so much for your review. I’m so glad to hear you enjoyed Bologna, Levanto, and Alba! It was a real pleasure designing this journey for you, and I’m glad we could assist when the car issue came up. I look forward to helping you plan your next adventure. Wish you all the best! 🤩

Italy trip, Florence, Venice, Milan.
Italy | Sep 21 - Sep 25, 2025

G
Gloria T.
Lake Jackson, TX | Reviewed on Oct 02, 2025
Our recent trip to Italy was wonderful. The amazing KimKim team helped us plan the trip and assisted us with our transportation, hotels, restaurant reservations as well as tours in 3 different cities. Our travel specialist, Valeria Arcangeli, was awesome and so very helpful in helping to plan the itinerary. She even helped us with reservations for restaurants in the 3 cities we visited (which we learned later was outside of her normal scope). We unfortunately lost luggage on flight from... Read more

Our recent trip to Italy was wonderful. The amazing KimKim team helped us plan the trip and assisted us with our transportation, hotels, restaurant reservations as well as tours in 3 different cities. Our travel specialist, Valeria Arcangeli, was awesome and so very helpful in helping to plan the itinerary. She even helped us with reservations for restaurants in the 3 cities we visited (which we learned later was outside of her normal scope).

We unfortunately lost luggage on flight from Geneva to Florence, however our contact Marta in Florence was very helpful in giving us the correct way to handle retrieving the luggage. She also was so kind in her instructions for our train trip to Venice, even coming to station to make sure we got on the correct train. We always had people waiting for us to transport us from trains to hotels and everyone was so kind and helpful. We loved the walking tour we had in Venice, our guide was exceptional.

The entire experience was amazing. We have used KimKim for previous trips and have recommended them to our friends and plan to continue to use them in the future. Thank you to all for the wonderful Italian experience.

Gloria Tudor

Activity Reviews
Milan Duomo Rooftop Terraces Guided Tour
Milan Duomo Rooftop Terraces Guided Tour
Milan
Quality of Experience
Guides, Drivers and Staff
Private walking guided tour of Venice highlights
Private walking guided tour of Venice highlights
Venice

We had the very best guide for this walking tour - Alyssa! she was so knowledgeable and helpful!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Oct 03, 2025
Dear Gloria and Edward,
Thank you so much for your kind words and for taking the time to share your experience!
My team and I are absolutely delighted to hear that your trip to Italy was such a memorable one, and that you felt supported every step of the way.
It was truly a pleasure for me to help craft your itinerary, and I'm especially happy to know that the restaurant reservations and extra touches made a positive difference for you.
I'm also so glad Marta was there to assist when the... Read more

Dear Gloria and Edward,
Thank you so much for your kind words and for taking the time to share your experience!

My team and I are absolutely delighted to hear that your trip to Italy was such a memorable one, and that you felt supported every step of the way.
It was truly a pleasure for me to help craft your itinerary, and I'm especially happy to know that the restaurant reservations and extra touches made a positive difference for you.

I'm also so glad Marta was there to assist when the unexpected happened — she really goes above and beyond, and I’ll be sure to pass along your kind words to her and the rest of the team.

I look forward to helping you plan your next adventure, whenever you're ready!
ciao for now, Valeria

Good intro to two Northern Italian cities
Italy | Sep 9 - Sep 19, 2025

Lynn
Lynn K.
St. Petersburg, FL | Reviewed on Oct 01, 2025
Our trip to Italy was our third experience using kimkim. We had a wonderful trip. We enjoyed the two hotels, in Venice and in Florence, which were well-located and accommodated the three of us women in one room really well. Where I feel improvement could have been made was in planning that went beyond the usual tours to allow us to see more off-the-beaten path parts of Florence and its surrounding areas, in particular. Our tour guides for our small group tours were very good, especially the... Read more

Our trip to Italy was our third experience using kimkim. We had a wonderful trip. We enjoyed the two hotels, in Venice and in Florence, which were well-located and accommodated the three of us women in one room really well. Where I feel improvement could have been made was in planning that went beyond the usual tours to allow us to see more off-the-beaten path parts of Florence and its surrounding areas, in particular. Our tour guides for our small group tours were very good, especially the two guides who work for Walks. Francesca, our daily contact, was good in touching base the night before (missed a day or two), and answered questions as needed. Overall, we appreciated the structure provided by kimkim and especially the choice of accommodations that put us in the center of things.

Hotel Reviews
La Maison du Sage
Florence

From check-in to help with dinner reservations to complimentary evening bubbly in the courtyard to ample breakfast in a beautiful room, the Maison du Sage was top-notch. Our room was comfortable for three women in a king bed and single bed, with additional space on the balcony and the shared living areas of the flat. Beautiful decor and authentic details of the vintage building enhanced the experience. Great location within a 20-minute walk to key Florence sites.

Authenticity & Character
Location
Staff
Daniel and everyone on staff were helpful with securing dinner reservations throughout our stay.
Cleanliness & Comfort
Staff does a great job daily.
Hotel Ca' d'Oro
Venice

Well-located, nice room with high, beamed ceilings and wonderful canal views. The three of us were very comfortable in the queen bed and single bed. Breakfast was nicely presented and filling. The hotel is a short walk from the Ca ‘d’Oro stop on the Grand Canal and walking distance to others. Great local restaurant at the corner, which was recommended by hotel front desk.

Authenticity & Character
Location
Walking distance to everything, or the water taxi stop that will take you there.
Staff
Cleanliness & Comfort
Daily room cleaning was appreciated.
Activity Reviews
Half Day-Trip to Pisa from Florence
Half Day-Trip to Pisa from Florence
Florence

While we enjoyed our trip to Pisa, and our driver was personable and prompt, we felt we could have used the train to get here. The tower is exactly as you’ve seen in photos. The surrounding park quite crowded. The highlight for me was the cemetery building adjacent, which is lined with frescoes and Roman sarcophagi, and the floor, with beautiful, but sad, graves, engraved with likenesses and inscribed with Latin verses.

Quality of Experience
Guides, Drivers and Staff
Transport
Masterpieces of the Renaissance: Uffizi Gallery Tour
Masterpieces of the Renaissance: Uffizi Gallery Tour
Florence

A highlight of our stay in Florence, the Uffizi Gallery building alone is worth the visit. The art displayed includes well-known paintings and sculptures you will not want to miss. Our guide was knowledgeable and put the works we saw in context. She was helpful in navigating the entry and security lines which were abundant and mystifying. The art and the building are worth lingering over. We stopped in the rooftop cafe for lunch just as a heavy rain shower broke out, so sat under umbrellas, enjoyed our spritzes and sandwiches and waited for it to blow over.

Quality of Experience
Guides, Drivers and Staff
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Florence

Our group tour with 16 people and a guide was very good. The “Walks” guide, Alma, studied art in Florence and never left so she had many stories and experiences to share. We had fast entry tickets to The Academia, where we visited Michelangelo’s David, one of the highlights of my Italy trip. The museum/school is set up so you approach David down a long gallery where other significant marble statues helped her explain the process of carving and finishing these works. At the end, you see David under a dome, beautifully lit, where you can approach very closely. The tour continued to the exterior of Duomo, the Baptistery, and the Ponte Vecchio, finishing at the historic central point of Florence, so most of the highlights of central Florence were included. Great tour made better by an enthusiastic guide.

Quality of Experience
Guides, Drivers and Staff
Walks tour guide was very informative and interesting
Murano Excursion with boat
Murano Excursion with boat
Venice

A guide met us at our hotel and walked us to the water taxi dock on the northern edge of Venice, about a 10-minute walk. We were ushered onto a beautiful motor launch and zipped across the lagoon to Murano. We were deposited at the dock of Venier, the glass blower, where a guide seated us in the glassblowing room where we watched a demonstration of their craft. A tour of their showroom followed. Pretty strong sales push by our guide and I did buy a pitcher and glasses they will ship to me. When we left the studio, their launch took us to the lighthouse water taxi stop and we jumped on another boat to Burano where we had lunch.

Quality of Experience
I enjoyed the glassblowing demonstrations and the showroom tour. Most of the glass was unaffordable.
Guides, Drivers and Staff
Professional and accommodating.
Transport
Beautiful trip across the Venice Lagoon in a classic wooden craft.
Visit to a Peggy Guggenheim Museum and Palace
Visit to a Peggy Guggenheim Museum and Palace
Venice

A beautiful palazzo on the Grand Canal, filled with amazing, historic, important art, as well as the ghosts of the famous artists and patrons who frequented it when Ms. Guggenheim was alive. Great view of the Grand Canal from her front entrance. Charming garden where she and her pets are laid to rest.

Quality of Experience
Transport
Welcome Walking Tour to Venice: The comprehensive view of the Floating City
Welcome Walking Tour to Venice: The comprehensive view of the Floating City
Venice

Very pleased with this overview of Venice’s highlights and the insights lent by our guide, a native Venetian. Loved learning about the gondoliers and their craft. Enjoyed the gondola ride at the end so much.

Quality of Experience
Guides, Drivers and Staff
Transport
A gondola ride concludes the tour!
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 05, 2025
Dear Lynn, Thank you so much for taking the time to share your detailed feedback, I’m truly glad to hear you had a wonderful trip and enjoyed your stays in Venice and Florence, as well as the guidance provided by our local experts. It’s always rewarding to know that our hotel selections and overall structure contributed positively to your experience.
I also sincerely appreciate your note about including more off-the-beaten-path experiences, particularly around Florence. Your suggestion is...
Read more

Dear Lynn,

Thank you so much for taking the time to share your detailed feedback, I’m truly glad to hear you had a wonderful trip and enjoyed your stays in Venice and Florence, as well as the guidance provided by our local experts. It’s always rewarding to know that our hotel selections and overall structure contributed positively to your experience.
I also sincerely appreciate your note about including more off-the-beaten-path experiences, particularly around Florence. Your suggestion is very valuable, and we’ll make sure to integrate even more authentic, lesser-known options in future itineraries, whether it’s meeting local artisans, exploring hidden hill towns, or discovering family-run wineries just outside the city.

I’m also pleased to hear that Francesca was helpful throughout your journey; I’ll be sure to pass along your kind words to her.

Thank you again for traveling with us and for sharing your impressions so thoughtfully! We truly hope to welcome you back to Italy for another, even more personalized adventure!

Warm regards,
Jessica

A heartfelt thank you to Tasos, our outstandi...
Italy | Sep 16 - Sep 27, 2025

J
Joseph M.
Danvers, MA | Reviewed on Sep 30, 2025
A heartfelt thank you to Tasos, our outstanding travel consultant, for crafting a flawless and enriching journey through Milan, Lake Como, and Lake Maggiore. Every detail—from accommodations to transfers—was seamlessly executed, allowing us to fully immerse ourselves in the experience. We were especially impressed by the local tour guides, whose deep expertise, warmth, and captivating storytelling brought each destination to life. Their insights added layers of meaning to every site we... Read more

A heartfelt thank you to Tasos, our outstanding travel consultant, for crafting a flawless and enriching journey through Milan, Lake Como, and Lake Maggiore. Every detail—from accommodations to transfers—was seamlessly executed, allowing us to fully immerse ourselves in the experience.

We were especially impressed by the local tour guides, whose deep expertise, warmth, and captivating storytelling brought each destination to life. Their insights added layers of meaning to every site we visited, making the “Last Supper” and the Armani/Silos Museum true highlights of Milan.

At Lake Como, the Charming Bellagio Boutique Hotel lived up to its name—intimate, elegant, and staffed by genuinely helpful professionals. And at Lake Maggiore, the Grand Hotel Des Iles Borromées was nothing short of spectacular, offering timeless grandeur and breathtaking views.
b
Tasos, your meticulous planning and thoughtful recommendations made this trip unforgettable. Many thanks for rearranging two days at Lake Como due to rain. We’re deeply grateful for your guidance and look forward to the next adventure you help us create. Mille grazie!

Hotel Reviews
Grand Hotel Des Iles Borromees
Stresa

Beautiful hotel from the mid-19th century. Gorgeous in every way. Staff and service were exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Charming Bellagio Boutique Hotel 
Bellagio

Such a beautiful hotel, well appointed, and gorgeous gardens, pool, and gazebo. The staff was exceptional in every way!! Breakfast was delicious and well presented.

Authenticity & Character
Location
Easy to walk to all places of interest in town.
Staff
Cleanliness & Comfort
Senato Hotel Milan
Milano

Lovely place, great location and exceptional front desk service! Delicious breakfast spread!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Driving Tour of Lake Maggiore
Private Driving Tour of Lake Maggiore
Lake Maggiore

We visited the Suisse towns Locarno and Escona and drove back to Italy to visit Canobio. Our driver Roberto was on time, attentive and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour of the Borromean Islands
Private Tour of the Borromean Islands
Lake Maggiore

Carolyn our fabulous tour guide walked us through each of the islands and was thoroughly knowledgeable about each one.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Varenna
Private Guided Tour of Varenna
Lake Como
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour of Como and Brunate
Private Guided Tour of Como and Brunate
Lake Como

Such a fun day. The funicular took us up to the top of the mountain where we toured Brunate, the most charming and beautiful village. Don't miss this event. Carolyn our tour guide was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Lake Como Boat Tour
Private Lake Como Boat Tour
Lake Como

This was such a fun experience not only because of the wonderful and beautiful sites but because our tour guide Pietro was the best.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Last Supper & La Scala Museum Tour
Private Last Supper & La Scala Museum Tour
Milan

An unforgettable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Armani Silos Museum Tour
Private Armani Silos Museum Tour
Milan

Outstanding experience. Lorella who was a certified Armani docent provided us with an amazing tour. An experience I'll never forget.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour Duomo and Sforza Castle
Private Guided Tour Duomo and Sforza Castle
Milan

Our guide Merilena guided us through the rooftop and Duomo tours. The elevator to the rooftop was a blessing. Don't miss these views.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Museum of Science and Technology Tour
Private Museum of Science and Technology Tour
Milan

Worth seeing this! Very educational.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour of Brera District
Private Tour of Brera District
Milan

Our guide Lorella was amazing, knowledgeable, and personable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Milan
Milan

All tranfers were on time, vehicles were clean, spacious and well cared for. Drivers were pleasant, enjoyable, and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas

We had an incredible trip in Italy thanks to Marina!
Italy | Aug 31 - Sep 10, 2025

Alyssa
Alyssa S.
Chicago, IL | Reviewed on Sep 30, 2025
We had an incredible trip in Italy thanks to Marina! She helped make some decisions for us on where to go, and provided great excursions to make an it an immersible experience. Read more

We had an incredible trip in Italy thanks to Marina! She helped make some decisions for us on where to go, and provided great excursions to make an it an immersible experience.

Hotel Reviews
Doria Palace Boutique Hotel
Rome

Great location near central sites and beautiful room.

Hotel Florida 3* Sorrento
Sorrento

Clean and beautiful pool.

Hotel Carnival Palace
Venice

It is a bit far out compared to other hotels, but I found that to be a positive. Beautiful and quiet.

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Oct 01, 2025

Hi Alyssa! Thank you so much for taking the time to leave such a wonderful review. I'm thrilled to hear that you had a memorable experience in Italy 😍! It was truly a pleasure helping you plan this journey. I truly appreciate your trust in Espiritu Travel, and we can’t wait to help you plan your next adventure. Until then, we wish you many more incredible travels! ✈️

All in all we had a trip of a lifetime. We h...
Italy | Sep 14 - Sep 27, 2025

John
John K.
Denver, CO | Reviewed on Sep 29, 2025
All in all we had a trip of a lifetime. We had so many guides, all of which were phenomenal!! Fabio put together a memorable trip for us, responsive, caring and enthusiastic. Thank you and would highly recommend going with Fabio!!! Read more

All in all we had a trip of a lifetime. We had so many guides, all of which were phenomenal!! Fabio put together a memorable trip for us, responsive, caring and enthusiastic. Thank you and would highly recommend going with Fabio!!!

Hotel Reviews
Grand Hotel Ambasciatori
Sorrento

phenomenal location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
U-Visionary Roma Hotel
Rome

modern and dark

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Golden Tower Hotel & Spa
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cà Bonfadini Historic Experience
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Free afternoon in Rome
Free afternoon in Rome
Rome
Quality of Experience
get used to people
Guides, Drivers and Staff
Transport
Amalfi Coast Road Trip - Visit Amalfi & Positano | Private Tour
Amalfi Coast Road Trip - Visit Amalfi & Positano | Private Tour
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover the Art and Flavors of the Amalfi Coast: A Full-Day Immersive Experience
Discover the Art and Flavors of the Amalfi Coast: A Full-Day Immersive Experience
Italy
Quality of Experience
Guides, Drivers and Staff
Walter was with us for several days. Very kind and patient!!
Transport
Private Tour of the Vatican Museums & Sistine Chapel
Private Tour of the Vatican Museums & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Laura is brilliant
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Tuscany Day Trip to Siena & San Gimignano  | Lunch & Wine Tasting Included
Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included
Florence
Quality of Experience
Guides, Drivers and Staff
Enea is a rockstar
Transport
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Renaissance Walking Tour of Florence with David
Renaissance Walking Tour of Florence with David
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Venice Food Tour
Venice Food Tour
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Sep 30, 2025

Buongiorno John,

Thank you so much for taking the time to share a review of your recent trip to Italy with Tiki! I am delighted to hear that you had such a wonderful experience and that the guides helped make it even more special. It was a real pleasure planning your journey, and your kind words truly mean a lot. Thank you for your trust and for recommending me — I could not ask for better feedback.

Wishing you and Tiki all the very best, and I look forward to helping you plan your next Italian getaway! 🙂

Arrivederci,
Fabio

We had a great trip. It was good to have the ...
Italy | Sep 19 - Sep 28, 2025

M
Michael J.
Ashburn, VA | Reviewed on Sep 29, 2025
We had a great trip. It was good to have the driver meet us at the airport so that we would know where to go. All of the transportation connections were excellent. The representative took us from the hotel to the train station so that we were at the right train and right car for the next train we knew what to do and did not need help. The boat trip from the airport to the hotel in Venice was a great experience. We enjoyed walking around Venice and the tour guides were excellent. The tours... Read more

We had a great trip. It was good to have the driver meet us at the airport so that we would know where to go. All of the transportation connections were excellent. The representative took us from the hotel to the train station so that we were at the right train and right car for the next train we knew what to do and did not need help. The boat trip from the airport to the hotel in Venice was a great experience. We enjoyed walking around Venice and the tour guides were excellent. The tours were excellent as we learned more being a group of three than a group of 20. We could ask questions at leisure. Sorrento was nice even though it rained each day for three hours as we got rain slickers for 2 dollars and an umbrella and walked about like everybody else did. The trip to Pompey and the trip to the winery were fun. There was so much history to learn. The trip to Rome was great by train, comfortable, had wifi and served snacks. The food was great in all places. It was tasty and flavorful to the last bite. We had a tour of the Vatican and the Colosseum that were great. All of the hotel accommodations were what we expected. We had a great trip and look forward to using Andrea again as the process was seamless and without any stress for me to figure out what we should see, when and how. This was a great trip that we enjoyed very much.

Hotel Reviews
Hotel Smeraldo
Rome

We had a water leak from upstairs and it drained into my suitcase so they immediately changed the room and had my clothing cleaned.

Authenticity & Character
nice hotel
Location
close to everything
Staff
very attentive
Cleanliness & Comfort
very clean
Hotel Continental
Sorrento

very classy hotel

Authenticity & Character
classic
Location
close to the center of Sorrento with shopping
Staff
very attentive
Cleanliness & Comfort
very clean
Hotel Flora Venice
Venice

pretty hotel located right in the middle of Venice near all of the shopping.

Authenticity & Character
pretty hotel very rustic
Location
Staff
very attentive
Cleanliness & Comfort
impeccably clean
Activity Reviews
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

Great to be in the place where you can imagine being out in the crowd where the Pope had been in the balcony out welcoming the crowds of people to the Vatican.

Quality of Experience
so much history that was very rich
Guides, Drivers and Staff
attentive
Transport
on point
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome

Great history to learn how Rome was built on multiple levels

Quality of Experience
The colosseum is an amazing place to see
Guides, Drivers and Staff
very helpful
Transport
clean and comfortable
Rome Private Guided Walk
Rome Private Guided Walk
Rome

It gave an orientation of Rome so that over the next three days, we were able to navigate independently.

Quality of Experience
Guides, Drivers and Staff
Transport
perfect The train was amazing, clean, comfortable
Day trip to Capri Island from Sorrento - small group
Day trip to Capri Island from Sorrento - small group
Italy

It rained so we did not experience.

Quality of Experience
weather did not permit this activity
Guides, Drivers and Staff
weather did not permit this activity
Transport
weather did not permit this activity
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

He was very insightful about the ruins and how life actually was at the time.

Quality of Experience
definite learning experience, very knowledgeable
Guides, Drivers and Staff
On time and took care of her belongings while we enjoyed the tour
Transport
informational as well
Wine tasting in Pompeii area including light lunch
Wine tasting in Pompeii area including light lunch
Italy

The food was great and flavorful and the wine was delicious.

Quality of Experience
everybody was treated as if they were the only patron present
Food
flavorful to the last bite, not sure I will be able to eat an American pizza again
Guides, Drivers and Staff
The mercedes transport vans were comfortable and roomy.
Transport
It was good to have somebody looking for us.
The Jewels of Venice (St. Mark & Doge Palace)
The Jewels of Venice (St. Mark & Doge Palace)
Venice

Interesting to learn how Italy transformed to a unified country.

Quality of Experience
Guides, Drivers and Staff
Transport
punctual and on point
Hidden Venice and cicchetti experience
Hidden Venice and cicchetti experience
Italy

It was fun to eat like everyday Italians do.

Quality of Experience
food was delicious
Guides, Drivers and Staff
excellent, punctual and responsive
Transport
very punctual and got us to the right place at the right time with no stress
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Sep 30, 2025

Hi Michael,
thank you for this wonderful review. I enjoyed working with you and I would be glad to assist you in the future.

The struggle is real!! I really want to give ...
Italy | Sep 7 - Sep 22, 2025

Marla
Marla J.
Dallas, TX | Reviewed on Sep 29, 2025
The struggle is real!! I really want to give a 5 star review and would have preferred the choice of 4.5 or 4.75 stars because although we had a rather upsetting start - the issue was addressed without so much of a heartbeat and we ended up being very pleased with the service we received. I found Ariana to be intuitive to what we were looking for in our trip. We had to make only a few revisions to the initial booking because she listened to us; and generally knew what questions to ask. She was... Read more

The struggle is real!! I really want to give a 5 star review and would have preferred the choice of 4.5 or 4.75 stars because although we had a rather upsetting start - the issue was addressed without so much of a heartbeat and we ended up being very pleased with the service we received. I found Ariana to be intuitive to what we were looking for in our trip. We had to make only a few revisions to the initial booking because she listened to us; and generally knew what questions to ask. She was a pleasure to work with.

We had two problems in the actual trip - one at the beginning and one at the end. We are in our mid-70’s and requested that there be no hotels without luggage service because it was difficult for us to handle. We had arranged for private transfers and drivers to help with that problem. There was a issue with the initial transfer from the train station but after they were made aware of our stated expectations the CEO stepped in and took care of the problem.

The second issue they are likely not aware of because it happened the last night of our trip. The hotel they booked us in at Lake Como (Alberto Terminus) had live “music” the night before we flew out of Milan. It went on until 11:30pm and it was directly below our room . The hotel was extremely rude when we attempted to address the issue with them. There was nothing they were willing to do to make our last night comfortable. They even told us that there was no management on site to address our complaint that we were never told that they have live music EVERY Thursday and Sunday night. We would have chosen another hotel. I’m doubtful that Story Walking Tours knows of this - but hopefully they will address it going forward. I don’t blame them for it - and I only mention it so that they can take it into consideration when booking other guests. All in all - we are grateful for our experience with StoryWalking and are thinking of using them for our next vacation if they work the area.

Hotel Reviews
Albergo Terminus
Como

The atmosphere was wonderful but what they forgot to mention was that they have LIVE MUSIC EVERY THURSDAY AND SUNDAY EVENINGS, DIRECTLY BELOW OUR ROOM. The room we booked was one of their best rooms until you find out that if you need to get rest on a Thursday or Sunday night - it will be almost midnight before that occurs. The staff was rude, not at all concerned with our comfort and totally unwilling to do anything about the inconvenience that we suffered. I would NEVER stay at this hotel again. It really is a shame because the food at their restaurant was exceptional and the atmosphere was great - the bed was rock hard and the “music” unbearable! The staff at night should be fired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Torretta
Manarola

We absolutely LOVED EVERYTHING about this hotel. The room was fantastic, the reception when we arrived made us feel very special and the staff could not have been more attentive. I must say that you haven’t had breakfast until you’ve eaten at La Touretta! This is a true Boutique Hotel and we loved every minute we were there. So quaint and beautiful with an exceptional staff. We could not have been more happy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montecarlo
Venice

The location was 5 star, the rooms were 3 star. Overall we were satisfied with our stay. Nothing exceptional but it met our basic needs and it was in a fantastic location for us.

Authenticity & Character
Older but very clean.
Location
Very close to St Mark’s Square
Staff
Not overly friendly but not rude.
Cleanliness & Comfort
Very clean but the bed could have been more comfortable
Activity Reviews
 Cinque Terre Full Day Tour with Lunch in a Vineyard
Cinque Terre Full Day Tour with Lunch in a Vineyard
Italy

This was probably our best guide. She was fun to be around and knowledgeable. She was great at gearing her pace to one of our group who needed extra time.

Quality of Experience
Overall it was great - because of the guide
Food
The lunch in a Vinyard was so-so. The food was okay but very plentiful. Service was extremely slow and the staff was all business - not at all personable.
Guides, Drivers and Staff
Our guided was wonderful.
Transport
It was just okay - we took a taxi and were overcharged
Cinque Terre Trekking & Train Card
Cinque Terre Trekking & Train Card
Italy

This was our best guide of the trip. We loved our time with her. The lunch service was extremely slow and the staff at the vineyard were not at all friendly. I might pick a different location.

Quality of Experience
Our guide was a 5 star the rest mediocre.
Guides, Drivers and Staff
Transport
Storywalking Experience: Navigating Venice's Hidden Corners, Murano's Artistry & Charming Burano
Storywalking Experience: Navigating Venice's Hidden Corners, Murano's Artistry & Charming Burano
Venice

This was quite enjoyable. The guide was pleasant and knowledgeable.

Quality of Experience
everything we saw and did was interesting and fun
Guides, Drivers and Staff
Knowledgeable guide, interesting sights and a great day
Transport
Boat ride was fun and interesting
Boat Tour in Cinque Terre
Boat Tour in Cinque Terre
Italy

This was cancelled due to weather

Private Gondola Tour With Serenade
Private Gondola Tour With Serenade
Venice

The “vocalist” left a LOT to be desired. He used his iphone to read the lyrics while singing. He had a mediocre voice at best. The guitarist was wonderful but neither one of them even spoke to us when they got on the gondola. They provided to atmosphere at all.

Quality of Experience
Hire people who can sing and know the lyrics
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

The guide on this tour was very hard to understand. She was very nice but I would not hire her again for an English speaking group because her accent makes it almost impossible to understand what she is saying.

Day-Use Room at your Hotel
Day-Use Room at your Hotel
Italy

Convenient location and sufficient for what we needed!

Quality of Experience
everything We needed was close by.
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 02, 2025

Ciao Marla,
Thank you so much for sharing your thoughtful review!
We’re glad to hear that, despite a few challenges, your overall experience turned out positively and that you appreciated the attentive support you received from our team throughout your trip. Your detailed feedback is extremely valuable and will help us improve for future travelers. We’re grateful for your trust and delighted that you are considering traveling with us again.
Until the next Italian adventure!
Arianna & the Storywalking Team

Trip of a lifetime and fantastic support from...
Italy | Aug 28 - Sep 11, 2025

D
David R.
Singapore | Reviewed on Sep 29, 2025

Trip of a lifetime and fantastic support from both Elisa and Lorenzo

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Sep 29, 2025

Dear David,
Thank you so much for your wonderful words! We're so happy to hear that your trip was a lifetime experience. Lorenzo and I loved helping you create those special memories!

If you ever decide to travel again, we’ll be here to make it just as amazing.

Take care and hope to see you soon!
Elisa

Once-in-a-lifetime trip!
Italy | Sep 16 - Sep 25, 2025

Amanda
Amanda K.
Newark, NJ | Reviewed on Sep 28, 2025
Once-in-a-lifetime trip! Manuela did an amazing job scheduling the right activities for us but most importantly, she took my request for incredible hotels in our price range seriously. I could not have asked for better hotels than Masseria Petranima and Tenuta Monacelli. They were so different but both beautiful, peaceful, relaxing with amazing staff. We felt very well cared for everywhere we went. Gorgeous, secluded locations. We also really enjoyed our cooking class with
LE CUCCHIARE -...
Read more

Once-in-a-lifetime trip! Manuela did an amazing job scheduling the right activities for us but most importantly, she took my request for incredible hotels in our price range seriously. I could not have asked for better hotels than Masseria Petranima and Tenuta Monacelli. They were so different but both beautiful, peaceful, relaxing with amazing staff. We felt very well cared for everywhere we went. Gorgeous, secluded locations. We also really enjoyed our cooking class with
LE CUCCHIARE - Alessandra was so welcoming and spent a good part of her day with us and it was so personal. We also loved seeing her small town with her. The boat tour day was also a highlight! Our boat captain was friendly and did a great job navigating some choppy waves.

We had an amazing time and reccommend this itinerary to anyone looking for a trip that is equal parts adventure and relaxation!

Hotel Review
Masseria Petranima
Ostuni

Incredibly peaceful. The trulli are so unique and fun to stay in. The staff here are incredibly kind and helpful. It's off the beaten path so be prepared for some bumpy driving - but it's really worth it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Local Market Visit & Private Cooking Class
Local Market Visit & Private Cooking Class
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Family-Owned Winery Visit: Vineyard Tour and Wine Tasting in the Itria Valley
Family-Owned Winery Visit: Vineyard Tour and Wine Tasting in the Itria Valley
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour in Polignano
Private Boat Tour in Polignano
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid | Replied on Sep 29, 2025

Hi Amanda,

Thank you so much for taking the time to leave such a wonderful review. I'm thrilled to hear that you had a memorable experience in Italy and that the trip matched exactly what you were looking for 😍!

It was truly a pleasure helping you plan this journey, and if you ever start dreaming about your next adventure, I’d love to assist you again!

Warm regards,
Manuela

.From Puglia to Sardinia—Our Honeymoon Was Perfectly Planned
Italy | Sep 8 - Sep 21, 2025

J
Jennifer A.
Newark, NJ | Reviewed on Sep 28, 2025
We worked with Leslie and the KimKim team to plan and book our honeymoon to Italy, spending 14 unforgettable days exploring Puglia and Sardinia. From the very beginning, the team made the process seamless and stress-free. They arranged excursions for about half of our trip and gave us the freedom to explore on our own the rest of the time, which was the perfect balance. What stood out most was their incredible availability and attention to detail. They were just a chat or phone call away... Read more

We worked with Leslie and the KimKim team to plan and book our honeymoon to Italy, spending 14 unforgettable days exploring Puglia and Sardinia. From the very beginning, the team made the process seamless and stress-free. They arranged excursions for about half of our trip and gave us the freedom to explore on our own the rest of the time, which was the perfect balance.

What stood out most was their incredible availability and attention to detail. They were just a chat or phone call away whenever we needed them—whether it was helping us find parking when we were short on time, coordinating a meeting spot when we couldn’t locate our guide, or even offering last-minute restaurant recommendations. Their local knowledge was invaluable, and their suggestions for things to do during our free days gave us some of our favorite memories of the trip.

Overall, KimKim made planning and experiencing our honeymoon in a completely new part of the world not only easy, but truly special. We would highly recommend them to anyone looking for a travel agent who combines expert planning with personal, on-the-ground support.

Hotel Review
Musae al Mare
San Vito

We had an unforgettable stay at Musae al Mare, a stunning oceanfront hotel in Polignano a Mare. The views were breathtaking, the atmosphere was serene, and the attention to detail made the experience truly special. Dom was an exceptional host—helpful, kind, and generous—always making sure every need was met. His warm hospitality made us feel completely at home and elevated our stay to something truly memorable. We can’t recommend Musae al Mare enough for anyone looking for a luxurious and welcoming getaway on the Adriatic coast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Sep 29, 2025
Hi Jennifer, Thank you for this wonderful review—and for trusting me with your honeymoon. I’m thrilled to hear the balance of curated excursions and free time felt just right, and that our on-the-ground support was helpful when you needed quick answers, parking tips, or last-minute dining ideas. Puglia and Sardinia are such special places; I’m so happy Musae al Mare in Polignano a Mare was a highlight. Your kind words about Dom and the experience there mean a lot—I’ll be sure to pass them... Read more

Hi Jennifer,

Thank you for this wonderful review—and for trusting me with your honeymoon. I’m thrilled to hear the balance of curated excursions and free time felt just right, and that our on-the-ground support was helpful when you needed quick answers, parking tips, or last-minute dining ideas.

Puglia and Sardinia are such special places; I’m so happy Musae al Mare in Polignano a Mare was a highlight. Your kind words about Dom and the experience there mean a lot—I’ll be sure to pass them along.

It was a joy planning this milestone trip with you both. When you’re ready for the next adventure—I’d love to help you craft something just as memorable.

My warmest wishes,
Leslie

Fantastic tours and guides. Enrico, Pauola, V...
Italy | Sep 12 - Sep 21, 2025

E
Edward G.
Ashburn, VA | Reviewed on Sep 28, 2025
Fantastic tours and guides. Enrico, Pauola, Vincenzo were absolutely amazing. Our transfers were on-time and great drivers. Read more

Fantastic tours and guides. Enrico, Pauola, Vincenzo were absolutely amazing.

Our transfers were on-time and great drivers.

Activity Reviews
Day Trip to Capri Island and Anacapri
Day Trip to Capri Island and Anacapri
Italy

What a day. Boat rides, chair lift, trolly car and amazing views and shopping. Our tour guide Vincenzo “Vinnie” was fantastic and so helpful. He made our day special.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Full Day Amalfi Experience
Private Full Day Amalfi Experience
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Sorrento
Explore Sorrento
Italy
Quality of Experience
K
Guides, Drivers and Staff
Transport
Pasta Making Class with Gelato
Pasta Making Class with Gelato
Italy

The chef and event was a night to remember.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Murano Glass Blowing Tour with Water Taxi
Private Murano Glass Blowing Tour with Water Taxi
Italy

The day was amazing. Great tour, great boat ride and spectacular event.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Gondola Ride
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid | Replied on Oct 23, 2025

Hi Edward,

Thank you so much for your wonderful feedback! I am glad to hear you enjoyed the tours and had such a great experience with Enrico, Paola, and Vincenzo. I’ll be sure to share your kind words with them. It was a pleasure helping you plan this trip! Warm regards, Giorgia

Italian made easy
Italy | Sep 11 - Sep 24, 2025

B
Brannon G.
Chicago, IL | Reviewed on Sep 27, 2025
KimKim did a great job coordinating our 4 city, 10 day trip. Kept to our budget and scheduled excursions to maximize our experiences. The daily update messages were appreciated. Coordinating our transportation schedules was something I don’t think I could have done on my own—it was extensive.
The Coliseum and grounds and of course the Vatican in Rome was time well spent. The hustle and bustle of Florence (and the leather!) was enjoyable. The relaxed and quaint atmosphere in Cinque...
Read more

KimKim did a great job coordinating our 4 city, 10 day trip. Kept to our budget and scheduled excursions to maximize our experiences. The daily update messages were appreciated. Coordinating our transportation schedules was something I don’t think I could have done on my own—it was extensive.
The Coliseum and grounds and of course the Vatican in Rome was time well spent. The hustle and bustle of Florence (and the leather!) was enjoyable. The relaxed and quaint atmosphere in Cinque Terre was a good third stop and the water city of Venice and its rich history was a great final stop. Did I mention the food and wine? I miss it already.
Looking forward to working with the company of another country soon…..

Hotel Reviews
Hotel Corte dei Greci
Venice

Great central location. Hotel a bit dated, however. Have to leave your room key at the front desk when you leave-that was a first.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I used a bath towel as a blanket since they only offered one thin sheet.
Hotel Palazzo Guadagni
Florence

Very good location with restaurants and shopping just steps from the front door. Be ready to walk up some stairs, but it’s worth it!

Authenticity & Character
The windows and uniqueness of each room.
Location
Staff
Cleanliness & Comfort
Hotel Margherita

Great location and very friendly staff.

Authenticity & Character
Our room overlooked a garden of tomatoes!
Location
Right on the main road.
Staff
Kind and responsive.
Cleanliness & Comfort
Activity Reviews
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice

You’ll certainly get to know the food and culture! Hit a few places I would have never gone to-that was a gift. Certainly helps to have a good group of people and we did!

Quality of Experience
Guides, Drivers and Staff
Private Gondola Ride Venice & City Stroll
Private Gondola Ride Venice & City Stroll
Venice

Crowded. Our gondolier didn't talk or offer any information. Just going through the motions. Short trip as well.

Quality of Experience
Guides, Drivers and Staff
Pesto Experience
Pesto Experience
Italy

Must do. Food and fun the whole time. Die Die Die!!!! You’ll understand if you go.

Quality of Experience
Guides, Drivers and Staff
Cinque Terre Trekking & Train Card
Cinque Terre Trekking & Train Card
Italy

The walk from Monterosso to the next town was the highlight of the few days there.

Quality of Experience
Sunset Cinque Terre  Boat Tour from Monterosso
Sunset Cinque Terre Boat Tour from Monterosso
Italy

Thankful to have a good boat of fun people. The seas were a little rough so take your necessary meds or sea bands.

Quality of Experience
Guides, Drivers and Staff
Chianti Full Immersive Wine & Olive Oil Experience
Chianti Full Immersive Wine & Olive Oil Experience
Florence

Knowledgeable hosts with tasty products. I ordered wine and olive oil to ship home!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Our guide was awesome and she sure loves Russell Crowe!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Sep 29, 2025
Hi Brannon, Thank you so much for sharing this great review! I’m delighted to hear that your 10-day journey through Rome, Florence, Cinque Terre, and Venice was everything you hoped for — from the iconic sights to the unique atmospheres in each city. I’m especially glad that the daily updates and transportation coordination made your travels seamless and stress-free. It’s always our goal to let you simply enjoy the experiences, food, and wine (which, yes, Italy makes easy to miss... Read more

Hi Brannon,

Thank you so much for sharing this great review! I’m delighted to hear that your 10-day journey through Rome, Florence, Cinque Terre, and Venice was everything you hoped for — from the iconic sights to the unique atmospheres in each city.

I’m especially glad that the daily updates and transportation coordination made your travels seamless and stress-free. It’s always our goal to let you simply enjoy the experiences, food, and wine (which, yes, Italy makes easy to miss already!).

Thank you also for sharing your specific feedback about some of the activities and hotels. I truly value your input, as it helps me continue refining and providing the best possible experience for future travelers exploring Italy with me.

It was such a pleasure planning this journey for you, and I look forward to the chance of working together again whenever you’re ready for a new adventure!

Kind regards,
Leslie

Great Trip by KimKim
Italy | Sep 7 - Sep 23, 2025

Adriana
Adriana P.
Dallas, TX | Reviewed on Sep 26, 2025
Venice was beautiful and a wonderful experience. Very romantic. Our guide, Sara, was great. Very friendly, good personality and an informative guide. Roberta and Alexandra were also great guides. We really enjoyed Murano and our private tour of the glass factory. Then we went to Burrano where we enjoyed the colorful houses and their reflections on the water. We were able to get some beautiful pictures.
Cinque Terre was marvelous. Our hotel, La Torretta, was beautiful and the staff was...
Read more

Venice was beautiful and a wonderful experience. Very romantic. Our guide, Sara, was great. Very friendly, good personality and an informative guide. Roberta and Alexandra were also great guides. We really enjoyed Murano and our private tour of the glass factory. Then we went to Burrano where we enjoyed the colorful houses and their reflections on the water. We were able to get some beautiful pictures.
Cinque Terre was marvelous. Our hotel, La Torretta, was beautiful and the staff was exceptional. The views were outstanding. The breakfasts were amazing. We would definitely stay at this hotel again. Our guide, Sandra, was friendly, helpful and she gave us a lot of history and information. She was also exceptional!
Rome was beautiful. Wish we could have spent a few more days here so that we didn't have to pack a lot into 2 full days.
The one thing I would change is the train rides. I would of preferred to ride in first class.

Hotel Reviews
Parlamento Boutique Hotel
Rome

Parlamento Boutique Hotel is in a good location. It was a little difficult to find the entrance but we found our way. The walls of the hotel are a little thin. We could hear water running between the walls. We figured someone had showered and the water was running down the pipes. The room was roomy and very clean. They even had a small refrigerator in the room which was really nice. They serve breakfast every day but we did not eat at the hotelt because one day our tour started early & there was a strike happening that day so we had to leave early. And the other day we wanted to get to the Trevi Fountain early. Andreo, worked the front desk for like 2 days straight, was a wonderful person. If we needed anything he took care of it!! He can help you find a restaurant, convenience store, liquor store. Anything you need. Very nice and happy to help the guests staying at the Parlamento. I don't know how much they charged for the room because our travel agent booked our rooms, train tickets & tours. I should ask for an itemized bill LOL.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Torretta
Manarola

This is a very unique hotel. The room we had was small but it had a queen sized bed and the room had everything we needed. One is not going to spend that much time in your hotel room. The patio where they serve a delicious breakfast and has a beautiful view of the ocean was incredible. They offer several choices for breakfast, coffee and Prosecco. The patio is a lovely place to enjoy your happy hour. They also have a hot tub for the use for guests. You will enjoy this after all the walking you will do. It is also a small hotel, maybe 14 rooms but they offer all you will need. We enjoyed being guests at La Torretta!

Authenticity & Character
Every room is different and unique!
Location
Staff
Their friendliness and attentiveness to their guests
Cleanliness & Comfort
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Sep 29, 2025

Hi Adriana,
Thank you for sharing your wonderful feedback!
We’re delighted your group enjoyed the beauty, culture, and hospitality throughout your journey, as well as the warmth and knowledge of your guides. Your kind words about the accommodations, staff, and experiences mean a lot. We appreciate your suggestions and look forward to welcoming you again in Bella Italia!
Arrivederci from the whole Storywalking team :)

25th Anniversary trip to Italy!!
Italy | Aug 28 - Sep 6, 2025

Holly
Holly B.
Ashburn, VA | Reviewed on Sep 25, 2025
Our trip to Italy for our 25th Anniversary was incredible in every way! Working with Eleonora, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. Instead of us spending days/weeks researching every detail about what to do and where to stay, Eleonora shared ideas from what other travelers have enjoyed and recommended. She set up... Read more

Our trip to Italy for our 25th Anniversary was incredible in every way!

Working with Eleonora, our local travel specialist, was so easy. We really appreciate the guidance and suggestions she made during the planning process as we figured out which cities we wanted to visit and what we wanted to do. Instead of us spending days/weeks researching every detail about what to do and where to stay, Eleonora shared ideas from what other travelers have enjoyed and recommended. She set up the best tours with the best tour companies, arranged all of our transportation between cities and selected amazing hotels in our budget! Our hotel in Rome even had a personal roof top deck and bottle of champagne awaiting us! What a delightful surprise!

Where kimkim really exceeded our expectations was in answering our questions during the trip and helping us problem solve. When we needed clarification on something on our itinerary, we were able to chat with someone from the team quickly to get our answers. When we learned there was a train strike planned for one of the last days of our trip, Gabriele acted quickly to adjust our travel plans between cities, so we wouldn't find ourselves stranded. He even called our hotel to request breakfast boxes since we had a new early morning departure planned. It was something that could have been a real travel headache and messed up the end of our trip, but instead it was quickly taken care of by kimkim.

Thank you, Eleonora, Gabriele, Lorenzo and the kimkim team for the trip of a lifetime!

Hotel Reviews
Antica Locanda Leonardo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hotel Argento
Levanto

LOVED this hotel! We LOVE LOVE LOVED the breakfasts and dinner we had here- we are actually still talking about the food daily and we have been home for a few weeks. This hotel is outside of the 5 villages of Cinque Terre but let me tell you its OK. This is kind of what makes it better and more relaxing. It is quiet there with beautiful views. There is a quick walk you can make to the train station- it is kind of like a nature trail, so might not be the best options for strollers or luggage. They also have a shuttle that is easy to take. Then its a quick few minute train ride to the other towns you will want to visit. We enjoyed having a drink while relaxing at the pool. The service was great. Again - the food was AMAZING!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Updated rooms. Great location. Nice breakfast options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome

Great service. Quaint little hotel, central to so much. Delicious breakfast. Private rooftop deck in the penthouse was amazing and one of my favorite parts of the trip.

Authenticity & Character
We walked everywhere in Rome and this hotel seemed to be pretty central.
Location
Staff
Loved the friendly front desk - gave great food suggestions. Breakfast staff also great.
Cleanliness & Comfort
Activity Reviews
Cinque Terre group boat tour
Cinque Terre group boat tour
Italy

LOVED this! We had spent a few days hiking and walking through Cinque Terre. Seeing it all from the boat tour was extra special. We have the most amazing pictures from this trip. We enjoyed the wine and food on the boat. And even took a swim!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip in the Tuscan countryside, wine tour, lunch and guided visit to San Gimignano
Day trip in the Tuscan countryside, wine tour, lunch and guided visit to San Gimignano
Italy

We LOVED this tour. It was great to see different wineries. We learned so much, drank amazing wine, enjoyed a delicious lunch and even met some new friends on our tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Rome

Our guide was great! He was entertaining, informative and fun to spend the day with.

Quality of Experience
Guides, Drivers and Staff
Transport
Semi private tour of Vatican Museum,  Sistine Chapel and St. Peter Basilica
Semi private tour of Vatican Museum, Sistine Chapel and St. Peter Basilica
Rome

There are so many tour companies when you visit the Vatican. I really liked how our tour guide pulled us off to the side when she gave us information instead of some who kind of rudely stop in the center of everything. This was one of my most favorite parts of our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on Oct 15, 2025

Hi Holly,
Thank you so much for your kind words! We’re thrilled that we could make your 25th Anniversary trip so special, from the hotels and tours to the seamless transportation and thoughtful surprises like the champagne on your Rome rooftop. We’re also glad Gabriele and the team could help solve any unexpected issues, like the train strike, so your trip stayed stress-free. It was an absolute pleasure planning this experience for you, and we hope to create many more unforgettable journeys together!
Hope to welcome you soon in Italy!
Regards,
Eleonora

Why travelers love kimkim

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