Spain Travel Agents

Janelle was truly outstanding, helping us to put together a trip to Northern Spain with a lot of moving pieces. None of the 5 us had been to that part of the world before, and she made it easy to hit a lot of wonderful highlights. The guides selected were excellent, and each of the hotels and restaurants the team reserved for us was GREAT.

Overall trip was incredible!
Everything that kimkim helped me with was wonderful. The only this is the shuttle from airport. They give you 1hr to show up but we all know that unboarding a big plane and going thru all the checks is at least 1.5hrs. So our private shuttle left the airport. I’m not sure how much money that was wasted on us but I was kinda sad about that part.
Thanks for all the help!!

Our trip to Spain was amazing, 19 months of planing with KimKim. This was the 2nd time using them, and would definitely use 7 refer them. From Seville, Madrid, Costa Brava to Barcelona and all the other excursions kayaking, wine tasting, royal palace taps stroll etc. All amazing. But there was a couple of bumps in the road which was not really a big deal. But I did I feel like Alfonso was more of pointing the issues at others, rather than understanding the issue. Or just take accountability.
*1st issue was every stop from destination to destination we had a private transfer from hotel to train station or vice versa. Except when leaving Madrid, we were required to take a taxi to the train station. Private transfer should have been included, and I will never be convinced it shouldn't have been. When asked about this, Alfonso immediately referenced a conversation we had in the trip chat about taxis. But that was in regards to taking taxis to our excursions(Costa Brava) not back to a train station
*2nd issue was at some point our train time changed leaving Madrid to Costa Brava back in May. But we were never notified, and we never noticed either. Originally scheduled to leave at 10:30 and arrive 13:15. New time was 12:27 and arrive 16:35. Not that big of deal, but what was never mentioned once was that it was an 1:15min ride to the hotel. So what originally was a day we thought we would be at the Hotel by at least 14:00, didn't arrive until almost 18:30. In addition to the time changes our train tickets had incorrect train # on it. Thankfully Renfe held the train for 20min to get us seats on the train
*3rd issue was not having clear instructions at the Sagrada Familia. Had instructions to meet for a guided tour at 17:00 at a certain point, we waited and waited. But eventually we didn't know who we were actually waiting for so we went inside. Where we waited there's hundreds of people, different tours with different groups, colored flags etc. Again this wasn't really a big deal for us, but when asked Alfonso seemed very frustrated with us, as if we were just asking to much. We just didn't know, we followed the specific instructions and just waited at the meeting. But didn't know who we were meeting.
*4th issue was Alfonso creating a WhatsApp group thread for communicating, and not actually including me. The group consisted of him, his associate and my wife Paula. This I didn't understand, as I just spent 19months planing this trip with him, and he set up this group chat without me. Wasn't until the 2nd to last day I was added to the chat. Again small issue, I just didn't understand why.
In summary our trip was amazing!! I spent 19 months planing this with Alfonso and everything he put together was amazing from top to bottom, the hotels, excursions food etc. Although I do know Alfonso was dealing with a family matter, and I hope everything is ok. My father passed away this past January, it was a very difficult time. With that said I feel Alfonso did a great job with everything, nothing is ever perfect. Would still give 4-4.5 stars. There was just a couple of things where the instructions weren't clear to us, and when we reached out. We sensed some frustration from Alfonso towards us. We've now been home for 12days, and I thought its very unusual for a traveler agent that you worked with for 19 months, and hasn't even reached out asking how the trip was. Or ask for a review? So I came on to check, and only saw the KimKim reply. Either way can't wait to plan the next trip

Activity Reviews

Private Visit to Seville’s Cathedral & Alcázar

Seville

Quality of Experience

Guides, Drivers and Staff

Visit to La Sagrada Família & Tower

Barcelona

Quality of Experience

Guides, Drivers and Staff

Cruise Seville's Río Guadalquivir

Seville

Quality of Experience

Guides, Drivers and Staff

Private Wine Experience

Spain

Quality of Experience

Guides, Drivers and Staff

Private City Walk & Royal Palace Experience

Madrid

Quality of Experience

Guides, Drivers and Staff

Kayaking & Snorkeling in Costa Brava

Spain

Quality of Experience

Guides, Drivers and Staff

Tapas Walk in Barcelona

Barcelona

Quality of Experience

Food

Guides, Drivers and Staff

Private Evening Tapas Stroll with Locals

Madrid

Quality of Experience

Guides, Drivers and Staff

Transport