Kimkim Trip Reviews for Ecuador

4.8
Based on 317 ratings
Read 317 verified reviews by travelers who booked their trip to Ecuador on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Thanks to Paola for a wonderful week in Ecuador!
Ecuador | Apr 5 - Apr 11, 2026

Paige
Paige H.
Los Angeles, CA | Reviewed on Apr 12, 2026
The trip that Paola put together for me and my two kids (ages 16, 13) was great! The trip was exactly as promised, and yet also exceeded my expectations. Paola was easy to communicate with, efficient and responsive. She listened and we had productive exchanges during planning and in the lead up to the holiday. She even visited our hotel in Quito to introduce herself. We spent a week in Quito, Banos and Cotopaxi. Paola arranged for Jose from Authentic Ecuador to be our guide for the week... Read more

The trip that Paola put together for me and my two kids (ages 16, 13) was great! The trip was exactly as promised, and yet also exceeded my expectations. Paola was easy to communicate with, efficient and responsive. She listened and we had productive exchanges during planning and in the lead up to the holiday. She even visited our hotel in Quito to introduce herself.

We spent a week in Quito, Banos and Cotopaxi. Paola arranged for Jose from Authentic Ecuador to be our guide for the week and he was fantastic! He is knowledgeable about all things Ecuador, from where to eat to how many meters tall rise each volcano (I tested him for fun at one point and he was accurate within 10m for every volcano!) and he could identify flora and fauna. He was on time, friendly and we felt completely cared for. When we had a hiccup (e.g. morning canyoning postponed from rain), Jose seamlessly helped to pivot our day. Thank you!

Our days were long, but had only a week - old town tour/chocolate tasting/cooking class in Quito, hiking/biking/canyoning in Banos, and hiking/riding horses in Cotopaxi. I will absolutely use this service again, and I will be recommending Paola and Jose to all my friends.

Hotel Reviews
Holiday Inn Quito Airport, an IHG Hotel
Tababela

This hotel is fine. It's clean and newish, and is what I would expect from a hotel by the airport. It served its purpose well (a place to stay before catching a flight). They also had an airport shuttle, which was appreciated.

Authenticity & Character
Location
A 5-minute shuttle ride to the airport. (It's about 40 minutes from downtown Quito)
Staff
Cleanliness & Comfort
Hacienda El Porvenir
Machachi

We stayed here one night and it was not enough. Everything about this place was wonderful! Our room was cozy and well-appointed. There were fires being tended in every room, the staff was incredibly friendly and the food was delicious. I went on one of the self-guided walks and it took my breath away (I don't mean the altitude). The paths are easy to follow and the views are stunning. I absolutely loved everything about Hacienda El Porvenir.

Authenticity & Character
Location
Just outside Cotopaxi National Park, which was also my favorite destination of our trip.
Staff
Cleanliness & Comfort
Samari Spa Hotel
Baños

The grounds are beautiful, and the pool was great. Our room was comfortable - it was not modern, but we weren't expecting that. But, the hotel was a 5-minute drive from downtown Banos on a busy road - next time, I would prefer lodging downtown because it's a walkable place. The restaurant was not great. The food was okay, at best. Also, the entire restaurant staff was wearing clear plastic masks - I appreciate the effort to by hygienic, but those clear masks get wet from breath/spit and it's unattractive to look at. Also, since they only cover the mouth they aren't actually preventing the spread of germs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Go Quito Hotel
Quito

Stunning hotel, very modern and clean. The restaurant has views of the city, and the breakfast spread was fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Quito Cooking Class
Quito Cooking Class
Ecuador

This was very fun, but it may have been a bit much for us after a very long day of sightseeing (I was with my 2 kids, ages 16, 13). But the food and conversation was nice. I could have used a glass of wine with dinner but was told I couldn't have one - otherwise, all good!

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding at Cotopaxi National Park
Horseback Riding at Cotopaxi National Park
Ecuador

This was amazing! They let us gallop, and lent us ponchos and chaps, which greatly improved the experience. Our photos from this activity are amazing - kids and I on horses w/ a view of Cotopaxi in the background.

Quality of Experience
Guides, Drivers and Staff
Transport
Cotopaxi National Park
Cotopaxi National Park
Ecuador

The hike on the volcano was amazing. We did not make it all the way to the Refuge b/c it was a very cold and windy day and we were suffering the altitude, but it was SO BEAUTIFUL! I want to go back already. Not to miss.

Quality of Experience
Guides, Drivers and Staff
Transport
Canyoning in Baños
Canyoning in Baños
Baños

This was very fun, for me and my two teens (16, 13). There wasn't a lot of detail provided going into it, but we felt safe and ready for what was to come. The final descent was INCREDIBLE. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the Pailón del Diablo Waterfall, Explore Baños
Visit the Pailón del Diablo Waterfall, Explore Baños
Baños

Fantastic! This place was great. As advertised. My two teens also loved it.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito City Tour - Middle of the World
Quito City Tour - Middle of the World
Quito

Jose took us around the city and it was nonstop fun the whole day. I appreciated Jose's vast knowledge - from the town's history to which vendors we should buy from. He brought his brother to drive the car so that we didn't waste any time looking for parking.

Quality of Experience
Guides, Drivers and Staff
Transport
Biking to Pailón del Diablo
Biking to Pailón del Diablo
Baños

The biking was great insofar as I was sick of being in a car, but we were on the rode with the cars on a busy highway so it was a bit uncomfortable at times. My kids (16, 13) didn't love this.

Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Apr 13, 2026
Hi Paige, thank you so much for taking the time to share this. I’m so happy to hear the trip lived up to (and even exceeded!) your expectations, and that you and your kids had such a special week together. It was a pleasure working with you throughout the planning process, and I’m especially glad you enjoyed your time with Jose. I’ll be sure to pass along your kind words to him. I also really appreciate your honest feedback on the hotels. It’s incredibly helpful for me as I continue refining... Read more

Hi Paige, thank you so much for taking the time to share this. I’m so happy to hear the trip lived up to (and even exceeded!) your expectations, and that you and your kids had such a special week together. It was a pleasure working with you throughout the planning process, and I’m especially glad you enjoyed your time with Jose. I’ll be sure to pass along your kind words to him. I also really appreciate your honest feedback on the hotels. It’s incredibly helpful for me as I continue refining experiences for future travelers, so thank you for sharing that as well. Wishing you and your family many more amazing adventures ahead—and I’d absolutely love to help you plan the next one whenever you’re ready :) Warmly, Paola & the Authentic Ecuador Team

Incredible Ecuador
Ecuador | Mar 13 - Mar 22, 2026

N
Narasimhachar P.
Kansas City, MO | Reviewed on Apr 01, 2026

Alirio was incredible. Being with him was like traveling with a family member who is an expert guide. Jacquie did a great job at planning out our trip. Valentina greeted us and presented us with wonderful gifts. First part of our tour was mainland where we experienced diverse experiences such as rainforest , mountains, lagoon, animals, volcanoes, equator line, caves, and new foods. Second part was tropical paradise in Galapagos with incredible experiences with nature and animals, beaches etc! Our guides were kind, helpful and experienced.

Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Apr 10, 2026
Dear Narasimhachar, Thank you so much for your kind and thoughtful words! It means a lot to all of us. We’re delighted to hear that your experience in Ecuador and the Galápagos felt so special and that you enjoyed the diversity of landscapes, wildlife, and cultural moments along the way. Alirio will be especially happy to know he made you feel like part of the family; that’s exactly the kind of experience we aim to create. I’m also so glad you enjoyed the small welcome gifts. It was a... Read more

Dear Narasimhachar,

Thank you so much for your kind and thoughtful words! It means a lot to all of us. We’re delighted to hear that your experience in Ecuador and the Galápagos felt so special and that you enjoyed the diversity of landscapes, wildlife, and cultural moments along the way.

Alirio will be especially happy to know he made you feel like part of the family; that’s exactly the kind of experience we aim to create. I’m also so glad you enjoyed the small welcome gifts. It was a pleasure to make all these experiences amazing for you and your family!

We hope to welcome you back for another adventure in the future. Until then, wishing you many more wonderful travels!

Warm regards,
Jacquie - Your local Friend

Full Service
Ecuador | Mar 8 - Mar 18, 2026

P
patricia n.
Newark, NJ | Reviewed on Mar 28, 2026
The entire process of planning, booking and experiencing our amazing trip to Ecuador including the Amazon and the Galapagos was handled with ease and efficiency by Maria and KimKim travel. We enjoyed not having to worry about any of the logistics at any of our stops. Maria and Maurizio (our Driver) were always on time and available for any additional issues. I definitely recommend KimKim travel and will personally use them again. Read more

The entire process of planning, booking and experiencing our amazing trip to Ecuador including the Amazon and the Galapagos was handled with ease and efficiency by Maria and KimKim travel. We enjoyed not having to worry about any of the logistics at any of our stops. Maria and Maurizio (our Driver) were always on time and available for any additional issues. I definitely recommend KimKim travel and will personally use them again.

Hotel Reviews
M/Y Coral I & II

Great way to experience the Galapagos in more personalized way. There was a total of 14 passengers on our boat. The rooms were small but you don't spend much time there anyway. The common area where you dine and gather was comfortable. David, the bar tender and waiter was amazing. He did everything he could to make sure you had everything you wanted. The excursions and snorkeling allowed everyone to see all the amazing wildlife.

Authenticity & Character
Location
Multiple island stops
Staff
Staff and guides were always available and friendly
Cleanliness & Comfort
Small rooms and mildew smell
Sacha Lodge
Coca

A beautiful destination in the Amazon Rain Forest. Food was excellent. Gregorio our tour guide went out of his way to be sure we saw as much of the wildlife and beauty he could find. Accommodations were exceptional

Authenticity & Character
Location
Part of the adventure was getting there
Staff
Gregorio was a very good tour guide
Cleanliness & Comfort
Go Quito Hotel
Quito

Located in the center of Quito, this hotel provides everything a traveler could need. Staff is friendly, excellent drinks at the bar and spacious, clean rooms.

Authenticity & Character
Location
About a 40 minute ride from the airport
Staff
Friendly and helpful
Cleanliness & Comfort
Activity Reviews
 Discover the Magic of Otavalo: Immerse Yourself in Indigenous Culture and Vibrant Markets and visit  Cuicocha Lake.
Discover the Magic of Otavalo: Immerse Yourself in Indigenous Culture and Vibrant Markets and visit Cuicocha Lake.
Ecuador

Long day driving around. Cuicocha Lake was underwhelming but it was a nice place to get out and stretch. Enjoyed stops along the way for native treats. Could have spent more time at the market. Lunch at old estate was a nice surprise

Quality of Experience
Food
Guides, Drivers and Staff
Maurizio and Maria
Transport
Comfortable ride
Discover Quito's Best-Kept Secrets: A Full-Day Tour of the Historic and the Middle of the World
Discover Quito's Best-Kept Secrets: A Full-Day Tour of the Historic and the Middle of the World
Quito

Chocolate tasting, tour of old town

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacha Lodge  - Return to Quito
Sacha Lodge - Return to Quito
Yasuni National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacha Lodge Day 3
Sacha Lodge Day 3
Yasuni National Park

Crane views, Piranha fishing, indigenous village

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacha Lodge Day 2
Sacha Lodge Day 2
Yasuni National Park

Hiking and tower views

Quality of Experience
Hikes were a bit drawn out. would appreciate a little more free time
Food
Guides, Drivers and Staff
Transport
Sacha Lodge Day 1
Sacha Lodge Day 1
Yasuni National Park

Beautiful accommodations in the heart of the Rain Forest. We watched squirrel monkeys jump from tree to tree right from the back deck of our room

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quite an adventure from Coca to the lodge, but well worth it
Transfer out Quito and flight to El Coca
Transfer out Quito and flight to El Coca
Ecuador

No issues

Quality of Experience
Food
Buffet breakfast at the hotel is very nice
Guides, Drivers and Staff
Transport
Transfer from the Airport to the Hotel.
Transfer from the Airport to the Hotel.
Quito

Could have stayed closer to the airport for this brief overnight stay

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: María Belén Villacrés
María Belén
María Belén Villacrés
Local specialist in Quito | Replied on Mar 30, 2026

Hi Patricia,
Thank you for your message and for trusting us with your trip, I really appreciate it. I’m glad to know everything went smoothly and that you were able to enjoy each destination without concerns along the way.

It’s great to hear that the guides and drivers made a positive difference in your experience. I’ll be sure to share your comments with María & Maurizio and the rest of the team, they’ll be happy to know their work was appreciated.

Thanks again for your recommendation, and I hope we can help you with another trip in the future.
María-Belén

We enjoyed our trip a lot. Our guide Alejandro was great
Ecuador | Feb 23 - Mar 7, 2026

K
Ken G.
Chicago, IL | Reviewed on Mar 15, 2026
We enjoyed our trip a lot. Our guide Alejandro was great. The only negative parts of the trip were the flights from Quito to the Galapagos were not a direct flight. It would have been better to use a different airline if needed to not have the 5 hour layover on the way. The other thing would have been to not have the long ride to go and see crater lake on the last day. That would have been an interesting day trip all by itself, but should never be added onto a another stop.
Otherwise...
Read more

We enjoyed our trip a lot. Our guide Alejandro was great. The only negative parts of the trip were the flights from Quito to the Galapagos were not a direct flight. It would have been better to use a different airline if needed to not have the 5 hour layover on the way. The other thing would have been to not have the long ride to go and see crater lake on the last day. That would have been an interesting day trip all by itself, but should never be added onto a another stop.
Otherwise thank you for a great trip.

Hotel Reviews
La Isla Hotel
Puerto Ayora

This was our favorite hotel on our trip. We could see the sunsets from the hotel. Everything was clean and well run. It was very close to the the waterfront and we could walk to the piers for trips and easily walk to the shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Margarit Boutique Hotel
Mindo

This was a great comfortable hotel in Mindo. The food was wonderful. The view from the dining area allowed for watching birds and even bats at night. There was easy access into town to shop and eat. It was a delight to stay there.

Activity Review
Adventure at Tambo Cóndor: Birdwatching, Hiking & Nature Exploration
Adventure at Tambo Cóndor: Birdwatching, Hiking & Nature Exploration
Ecuador

This was the best day for birdwatching to see the Condors. the Carunculated Caracaras, Andean gulls, and a variety of the other birds. The variety of higher altitude hummingbirds was impressive. Also enjoyed seeing the fox and deer.

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Mar 15, 2026
Dear Ken,
Thank you very much for taking the time to share your thoughts about your trip. I’m so happy to know that you enjoyed the experience overall and that Alejandro made a positive impression during your time in Ecuador. I will be sure to share your kind words with him.
I also appreciate your feedback regarding the flight to the Galápagos and the visit to the crater lake on the last day. Your comments are so valuable to us, and we will take them into account as we continue refining our... Read more

Dear Ken,
Thank you very much for taking the time to share your thoughts about your trip. I’m so happy to know that you enjoyed the experience overall and that Alejandro made a positive impression during your time in Ecuador. I will be sure to share your kind words with him.

I also appreciate your feedback regarding the flight to the Galápagos and the visit to the crater lake on the last day. Your comments are so valuable to us, and we will take them into account as we continue refining our itineraries to create the best experience for our travelers.

It was a pleasure assisting you with this trip, and we are very grateful that you chose to travel with us. I hope the memories from your time here will stay with you forever.

Please feel free to reach out if your travels ever bring you back to South America. It would be wonderful to assist you again.

Warm regards,
Maria Jose

The perfect rebooot
Ecuador | Feb 4 - Feb 17, 2026

G
Glenn Q.
Kansas City, MO | Reviewed on Feb 20, 2026
I found the guides to be extremely educated in-the history and culture of their country and specific area they are guiding they are excellent drivers and their social skills are at a higher level Actually I found the people of Ecuador to be friendly and inviting I found myself in awe of this countries beauty and magistryI feel like I left a friend and I want to return Ecuador is a country I could easily call home I've gained abetter sense of who I am for spending just 2weeks there my... Read more

I found the guides to be extremely educated in-the history and culture of their country and specific area they are guiding they are excellent drivers and their social skills are at a higher level Actually I found the people of Ecuador to be friendly and inviting I found myself in awe of this countries beauty and magistryI feel like I left a friend and I want to return Ecuador is a country I could easily call home I've gained abetter sense of who I am for spending just 2weeks there my spirit has been rebooted

Hotel Review
Hostería Paraíso Vilcabamba
Vilcabamba

Very relaxing don't forget your swimsuit

Authenticity & Character
Location
Staff
Kindness that comes from the heart
Cleanliness & Comfort
Activity Reviews
Visit to the Saraguro Community & Transfer to Cuenca
Visit to the Saraguro Community & Transfer to Cuenca
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cuenca to Vilcabamba
Cuenca to Vilcabamba
Ecuador

The drive through the country was breathtaking

Quality of Experience
Feeling embraced by a culture Paola is an exceptional coordinator and host can't thank her enough
Food
Everything
Guides, Drivers and Staff
Transport
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Feb 23, 2026

Glenn, thank you so much for your incredibly kind words! Working together since last year and finally meeting you in person was truly special for me. Reading your reflection on Ecuador, its people, and the way the experience touched your spirit honestly moved me. This is exactly why I love what I do: creating journeys that connect people deeply with a place and with themselves. Ecuador will always welcome you back with open arms :) It was a real privilege to be part of your journey, and I hope this is just the beginning of many more adventures. Warmly, Paola & the Authentic Ecuador Team

Valentina and David were exceptional. Very ca...
Ecuador | Feb 8 - Feb 12, 2026

Vicki Lynn
Vicki Lynn M.
Chicago, IL | Reviewed on Feb 19, 2026
Valentina and David were exceptional. Very caring and concerned about our health and well being. Our only slight issue was more not enough communication prior to the trip about our departure time. We were checked into the Ilatoa Lodge on the evening of February 11, to then check out at noon on the 12th, although our flight was not until 1145pm. The lodge accommodated us at a cost of another night and offered to take us to a rose greenhouse, which was very thoughtful, but the cost was $35 a... Read more

Valentina and David were exceptional. Very caring and concerned about our health and well being. Our only slight issue was more not enough communication prior to the trip about our departure time. We were checked into the Ilatoa Lodge on the evening of February 11, to then check out at noon on the 12th, although our flight was not until 1145pm. The lodge accommodated us at a cost of another night and offered to take us to a rose greenhouse, which was very thoughtful, but the cost was $35 a person, not paid to the greenhouse but directly to Marcelo. Thought that was pretty pricey. Marcelo did take us to the airport while also encouraging us to call him if we were ever interested in another trip to Ecuador. I would not…..I am very pleased with kimkim and would feel comfortable trusting further travel organized through you.

Hotel Reviews
Ilatoa Lodge
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda El Porvenir
Machachi
Authenticity & Character
Location
N
Staff
Cleanliness & Comfort
Swissotel Quito
Quito

Very nice hotel. Fabulous breakfast !

Authenticity & Character
Location
N
Staff
Cleanliness & Comfort
Activity Reviews
Hiking Fuya Fuya Volcano - Quito
Hiking Fuya Fuya Volcano - Quito
Ecuador

Very muddy trails plus I was not feeling well

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alpaca Encounter & Kayaking at Quilotoa Lagoon
Alpaca Encounter & Kayaking at Quilotoa Lagoon
Ecuador

Kayaking was not fantastic, kind of lame equipment but understandable. Not worth the effort. Should encourage the rim hike.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador

David went out of his way to make sure we saw Cotopaxi volcanoes it all her glory

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Antisana & La Mica Lagoon: A Day of Andean Wildlife & Scenic Beauty
Antisana & La Mica Lagoon: A Day of Andean Wildlife & Scenic Beauty
Ecuador

Lunch stop was the best

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Feb 19, 2026
Hello Vicky, Thank you very much for your message. I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work. Thank you as well for mentioning the additional charges and how they were... Read more

Hello Vicky,

Thank you very much for your message.

I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work.

Thank you as well for mentioning the additional charges and how they were presented. Transparency and trust are extremely important to us, and I value your honesty and the confidence you placed in us throughout your journey. It means a great deal to know that you felt comfortable working together.

Please know that you will always have a team here in Ecuador who genuinely cares about you! Not only as valued clients, but as wonderful people we were fortunate to host.

With warmest regards,
Jacquie

Ecuador has so much more to show than just the Galapagos...
Ecuador | Jan 23 - Feb 6, 2026

Craig
Craig A.
Brookhaven, GA | Reviewed on Feb 09, 2026
The trip was planned with every detail covered. Anthony did a great job of planning and checking in along the way. Galapagos was best seen by boat, and I am happy with the selection of a 4-day cruise. The 8-day mainland tour of Ecuador was amazing with Stalin as our guide and driver. Talk about personal experience. All the volcanoes were amazing and some areas like Banos and Cloud Forrest I didnt know I needed to see.
I highly recommend.
Read more

The trip was planned with every detail covered. Anthony did a great job of planning and checking in along the way. Galapagos was best seen by boat, and I am happy with the selection of a 4-day cruise. The 8-day mainland tour of Ecuador was amazing with Stalin as our guide and driver. Talk about personal experience. All the volcanoes were amazing and some areas like Banos and Cloud Forrest I didnt know I needed to see.
I highly recommend.

Hotel Reviews
Chilcabamba Lodge
Machachi

An amazing place to stay.

Location
Staff
Cleanliness & Comfort
M/Y Bonita
Quito

Boat and nature guide was amazing. Honestly, the food was really not that spectacular, ok but not amazing.

Staff
Cleanliness & Comfort
Holiday Inn Quito Airport, an IHG Hotel
Tababela
Authenticity & Character
Location
Its right at the airport
Staff
Cleanliness & Comfort
Activity Reviews
Lodging at Chimborazo Lodge
Lodging at Chimborazo Lodge
Chimborazo

Just wow. Would go back

Quality of Experience
Food
Guides, Drivers and Staff
 AM: Gianni Arismendy Interpretation Center & Kicker Rock (San Cristóbal Island)
AM: Gianni Arismendy Interpretation Center & Kicker Rock (San Cristóbal Island)
Cruise Ship
Quality of Experience
Transport
Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Feb 09, 2026
Hi Craig
Thank you so much for your words and for trusting me with your adventure.
I’m really happy to hear how much you enjoyed both sides of Ecuador. Experiencing the Galapagos by cruise and then exploring the mainland volcanoes, Baños, and the cloud forest gives such a complete picture of the country, and I’m glad it all came together the way it should. Those are exactly the kinds of places people don’t always expect, and then they end up being highlights.
Stalin will be so happy and proud...
Read more

Hi Craig
Thank you so much for your words and for trusting me with your adventure.
I’m really happy to hear how much you enjoyed both sides of Ecuador. Experiencing the Galapagos by cruise and then exploring the mainland volcanoes, Baños, and the cloud forest gives such a complete picture of the country, and I’m glad it all came together the way it should. Those are exactly the kinds of places people don’t always expect, and then they end up being highlights.
Stalin will be so happy and proud to read this. He truly cares about giving a personal experience, not just a tour, so your comment means a lot. I’ll make sure he sees it.
Thank you again for the recommendation. It was a real pleasure planning this journey with you, and you’ll always have a friend here in Ecuador when you’re ready to come back.
All the best from the Middle of the World!
Anthony

This trip was amazing! Loved Ecuador
Ecuador | Jan 20 - Jan 31, 2026

Elise
Elise C.
Manhattan, NY | Reviewed on Feb 04, 2026
This trip was amazing! I was so impressed with the country, the food, and the people. Karla was absolutely phenomenal.
She was patient, kind, and always available. She answered all of my questions, even the silly ones! She was kind enough to even accompany me to see the Cathedral and spend time after work one night. It is really nice getting to know the person whom you have trust in while in a foreign country. Fransisco was also wonderful. He was knowledgeable, sensible, helpful and very...
Read more

This trip was amazing! I was so impressed with the country, the food, and the people. Karla was absolutely phenomenal.
She was patient, kind, and always available. She answered all of my questions, even the silly ones! She was kind enough to even accompany me to see the Cathedral and spend time after work one night. It is really nice getting to know the person whom you have trust in while in a foreign country. Fransisco was also wonderful. He was knowledgeable, sensible, helpful and very caring when the altitude was too much. He was prompt and very great to get to know. He was a confident driver in traffic around Quito as well. It was difficult on the horseback ride as no one spoke English. The ride was beautiful, but would have been better to understand where we were. My bike ride was also very nice. both Paulo and Freddy were very adept at navigating traffic around the city and communicating. Couldn't have been better. As for the Galapagos, this part of the trip was wonderful--the swimming, boats, snorkelling. The transport team was a little difficult. most did not seem to speak english very well. Especially transport to/from the boats and airport. The snorkelling both Tintoreras and Los Tuneles was very very good. the guides were personable and friendly. They paid attention to detail and safety as well. I would have liked a more active kayak experience, but relaxing while the guide paddled was nice, none the less. I will/have already recommended Kim Kim for future travel to all of my friends as well.

Hotel Reviews
Hotel Loja Galapagos
Puerto Villamil

The hotel was clean, although a bit dated. A/c was nice. pool was very pleasant. The receptionist, Diego, was wonderful! He was personable and spoke very good English and was very fun to talk to. The central area was nice to relax in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Deja Vu Galapagos
Pto. Ayora

this hotel was very nice, close but not too close to the city (nice walk), near to some restaurants. staff was friendly and helpful although English was marginal. Pool was nice. a/c was great in the room and breakfast room, but the rest of the building was rather warm .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Quito Airport
Quito

very clean, comfortable, spacious hotel. amenities were good. dining options were a little pricey but food was excellent.

Authenticity & Character
futuristic hotel and interesting architecture.
Location
great for the airport--shuttle was available. far from the city.
Staff
very pleasant
Cleanliness & Comfort
Chilcabamba Lodge
Machachi

wonderful beautiful and spacious hotel. The little garden was worth the walk. Dinner was amazing. The hotel was a bit remote and far away from ANYTHING>

Authenticity & Character
Location
Very far from a city.
Staff
owner was very pleasant and introduced herself. Receptionist was nice and pleasant as well.
Cleanliness & Comfort
Vieja Cuba
Quito

Room was nice, but a bit warm. It was very quiet. It was a difficult time hauling heavy bags up/down three flights of stairs. Breakfast staff and receptionist were wonderful. Very helpful.

Authenticity & Character
Location
nice hotel but off the beaten track.
Staff
receptionist was very friendly.
Cleanliness & Comfort
Activity Reviews
Welcome Back to Quito
Welcome Back to Quito
Ecuador

no activities as we got in to the city late.

Quality of Experience
Guides, Drivers and Staff
not very attentive and difficult to connect with them---needed a better sign.
Transport
Connect with your flight to Galapagos
Connect with your flight to Galapagos
Ecuador

guide was on time to drive us to the airport.

Quality of Experience
Guides, Drivers and Staff
not very interactive
Transport
Day at leisure - Speedboat to Santa Cruz Island
Day at leisure - Speedboat to Santa Cruz Island
Puerto Ayora

the pickup at the boat was very confusing as the guides did not speak much English and were not very attentive. a list of available restaurants and a local map would be very helpful.

Quality of Experience
need restaurant suggestions and a map
Food
1835 restaurant was very good.
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Ecuador

probably the best experience of the trip! the guides were great, they all were very very helpful and attentive. the food was excellent (cooked on the boat between snorkeling), snorkeleing was great and the guide even took photos and videos he shared with us. he was very patient and even helped with a new facemask that I had purchased for the trip.

Quality of Experience
Food
yellowfin tuna steaks, watermelon, grilled veggies.
Guides, Drivers and Staff
They all spoke English, they were polite and paid attention to detail.
Transport
pickup was on time and everything was planned to the minute without seeming rushed. all spoke English.
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

This was an excellent tour. the guide was very knowledgeable, took questions, spoke good English yet spoke to the Ecuadorians as well. the animals were very happy letting us observe them. the guide seemed to know exactly where to find the different species that made the trip worthwhile.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quilotoa Lagoon - Quito
Quilotoa Lagoon - Quito
Ecuador

I ended up NOT doing this activity as the altitude sickness prevented me safely enjoying the views.

Guides, Drivers and Staff
Fransisco was very astute and in the name of safety suggested we skip this experience.
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

the animals were very very interesting to observe in their habitat. the guide was very knowledgeable but not really interested in interacting as people. She did eventually open up a little bit. The drivers did not speak English and the whole pick up from the airport was rather confusing and a little stressful. One of the airport personnel had retrieved my bag (unbeknownst to me) and put it aside. After all the luggage was retrieved I happened to see my bag in the corner and had to ask about it. The man did not speak English. I had to take the bag and look for my guides in a sea of people. The tree planting was quick and the "gardener" did not speak any English. basically he had dug the small hole, handed me the plant (I am not sure what is was??) and motioned me to put it in the hole. We ate at the newly refurbished dining hall overlooking the Tortoise area. The meal was excellent and the staff was courteous.

Quality of Experience
Food
Guides, Drivers and Staff
only spoke Spanish and were rather cold.
Transport
make sure that the guides are there with a sign with the name as I had NO idea where and whom were picking me up.
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

it was very very hot on Tortuga bay! even with sunscreen, it was scorching. swimming and snorkelling was very relaxing. There was very little interaction between the guide and myself. He was rather standoff-ish. the walk was nice and the fish were great! I would have liked to paddle the kayak but the guide insisted that he was going to paddle while I just sat and relaxed. Turtles and sharks were very cool to observe in their natural habitat. Guide recommended to take the speed boat back to save time and allow the afternoon to relax. Felt like he was in a hurry to return.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador

We only could see the volcanoe peaking from beyond many clouds. altitude sickness was a problem. walking around the small lake was nice. Fransisco's knowledge helped a lot.

Quality of Experience
Horsebackriding.
Guides, Drivers and Staff
Transport
Mindo Cloud Forest
Mindo Cloud Forest
Ecuador

the weather was POURING on this day but the birds were so very very cool! We saw lots of birds, even a Toucan. the hummingbirds were magnificient.

Quality of Experience
Food
great local restaurant and pan bread!
Guides, Drivers and Staff
Fransisco knew the guides and the area well.
Transport
Cultural Quito Bike Tour
Cultural Quito Bike Tour
Quito

Both Paulo (the route) and Freddy (the commentary and history) were wonderful. Very nice and paid attention to safety.

Quality of Experience
Food
chocolate tour was nice.
Guides, Drivers and Staff
Transport
I was picked up in front of the hotel. Great place to start from!
Middle of the World Visit & Cooking Class Experience in Quito
Middle of the World Visit & Cooking Class Experience in Quito
Quito

Phenomenal !!!! The experience was great and the food was tremendous. Loved the chef as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito was great, the Galapagos guides did not speak much English and seemed rather preoccupied.
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Feb 10, 2026

My dear Elise,

I was so happy to read your beautiful feedback. It was truly an honor to work with you on planning this wonderful trip, and having the chance to get to know you was amazing. Moments like these remind me why I love this job so much!

I carefully read your feedback, and there are a few points you mentioned that I will definitely use to continue improving.

I hope you come back soon, or perhaps I’ll be the one visiting you in the States.

Your friend,
Karla

An outstanding trip to highland Ecuador and the Galapagos Islands
Ecuador | Jan 17 - Feb 1, 2026

Chris
Chris B.
San Jose, CA | Reviewed on Feb 02, 2026
We had a superb trip to Ecuador, organized by local specialist Paul. We began in Quito and traveled to Cuenca, seeing the Andes and rural areas in between. The hotel accomodation and food was varied and excellent, particularly the colonial style hotels in the larger towns. We were particularly interested in seeing traditional weaving, and our guide/driver David Galarza went "above and beyond" to track down weaving communities for us. We were able to try our hand at weaving and dyeing in a... Read more

We had a superb trip to Ecuador, organized by local specialist Paul. We began in Quito and traveled to Cuenca, seeing the Andes and rural areas in between. The hotel accomodation and food was varied and excellent, particularly the colonial style hotels in the larger towns. We were particularly interested in seeing traditional weaving, and our guide/driver David Galarza went "above and beyond" to track down weaving communities for us. We were able to try our hand at weaving and dyeing in a couple of places (Otavalo and Gualaceo) and we would absolutely recommend this to anyone interested in traditional crafts. The national park at Cotopaxi is also a wonder. We finished our trip with a few days in the Galapagos islands, which live up to expectations with wildlife and much else to see. Thank you David and Paul!

Hotel Reviews
Hotel Cucuve
Puerto Ayora

A fine little hotel in an excellent location near to the main street, within easy reach of shops and restaurants. Friendly, informal service and spacious, clean rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Santa Lucía
Cuenca

A wonderful Spanish colonial hotel in the central part of Cuenca, a charming city. Food, decor, location and service are all excellent.

Authenticity & Character
Spanish colonial decor, with great nearby bars and restaurants, near to the main square and cathedrals
Location
In the heart of old Cuenca
Staff
Cleanliness & Comfort
Inti Sisa
Guamote

A great hostel in Guamote, a place that is well worth a visit for its market. Basic rooms, good food and friendly service, interesting decor, activities for travelers. Recommended, especially for independent travelers.

Authenticity & Character
Location
Guamote does not have a lot of hotels, this is perhaps the only one catering to international visitors
Staff
Cleanliness & Comfort
Hosteria La Andaluza
Riobamba

Quirky, over-the-top colonial style decor. Fascinating place and well worth an overnight stay. Good food and friendly staff

Authenticity & Character
The hotel houses the owner's large collection of memorabilia, from old gramophones to radios and beyond
Location
Staff
Great service
Cleanliness & Comfort
Patio Andaluz
Quito

A wonderful Spanish colonial hotel in the heart of Quito, with excellent food, rooms and service. Recommended.

Authenticity & Character
Spanish colonial architecture and decoration
Location
In the center of the old town
Staff
Excellent service
Cleanliness & Comfort
Activity Reviews
Exploring Cuenca
Exploring Cuenca
Ecuador

Cuenca is a wonderful city with a Spanish colonial heart, great bars and restaurants as well. Lots to enjoy, but the Negroni rooftop bar with spectacular views of the old cathedral is a highlight.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Villages Around Cuenca
Discover Villages Around Cuenca
Cuenca

We visited the shawl weaving workshop at Gualaceo (about 40 mins drive from Cuenca), where they make traditional shawls (macanas), with ikat designs and macrame fringes. You can see the whole process, and the visit is fascinating. Recommended. We also visited a weaver (Mama Rosa) in Saraguro district. She is about 3 hours drive from Cuenca, and absolutely charming and welcoming. If you are interested in weaving you should also definitely visit her for demonstrations of natural dyeing and weaving on a backstrap loom. Your guide should contact her and her family in advance to arrange.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cotopaxi National Park
Explore Cotopaxi National Park
Ecuador

A spectacular, high-altitude park, underneath the snow-capped peak of Cotopaxi. If the weather is on your side, take the walk around the lake (1-1.5 hours)

Quality of Experience
Guides, Drivers and Staff
Transport
Quito City Tour
Quito City Tour
Ecuador

The old town is beautiful and full of historic churches. A must-see for visitors to Ecuador

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Feb 02, 2026

Hi Chris,

I wanted to thank you for your kind words about David’s guidance, our services, and our country. I’m very happy to hear that you and Sandra had a great time visiting Ecuador and that you had the chance to visit weaving artisans and learn about their techniques. I’m sure you’ll share great stories with your colleagues. As you mentioned, it’s a wonderful experience for anyone visiting Ecuador to learn about these traditions.

I look forward to seeing the pictures you took. I’m sure there are some great memories to share! 🤗

Wishing you all the best,
Paul, your friend from Ecuador

great service and thoughtful tour guides
Ecuador | Jun 21 - Jun 27, 2025

Michael
Michael Y.
Los Angeles, CA | Reviewed on Jan 26, 2026
great service and thoughtful tour guides Read more

great service and thoughtful tour guides

Hotel Reviews
JW Marriott Hotel Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Quito Airport, an IHG Hotel
Tababela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Selva Eco-Lodge & Retreat
Yasuní National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Feb 05, 2026

Hi Michael! Thank you so much for your review. We’re really happy to hear you enjoyed the service and found the guides thoughtful — that means a lot to us. It was a pleasure helping with your trip, and we’d love to welcome you back anytime for another adventure :)
Warm greetings from Quito,
Paola

Maria Jose was available when we needed her. ...
Ecuador | Dec 28 - Jan 6, 2026

T
Tim W.
Chicago, IL | Reviewed on Jan 21, 2026
Maria Jose was available when we needed her. Christian was excellent. Great personality, historical knowledge and wildlife identification. He knew how to match our pace for the itinerary. Read more

Maria Jose was available when we needed her. Christian was excellent. Great personality, historical knowledge and wildlife identification. He knew how to match our pace for the itinerary.

Activity Reviews
Devil’s Nose Train Ride & Ingapirca Ruins Exploration
Devil’s Nose Train Ride & Ingapirca Ruins Exploration
Ecuador

Spanish only commentary during trip. Having Chris along would have been helpful

Pailón del Diablo: The Charm of Baños and Transfer to Riobamba
Pailón del Diablo: The Charm of Baños and Transfer to Riobamba
Ecuador
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador

Hike was good. No bathroom at the lagoon!!!!!!!!!!!!!!!!!

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Jan 22, 2026
Thank you very much for taking the time to share your experience and thoughtful feedback.
We are truly happy to hear that you felt well supported and that both Christian and I were available when needed. Christian will be delighted to know that you appreciated his personality, historical knowledge, wildlife identification skills, and his ability to adapt the itinerary to your pace.
We also sincerely appreciate your observations. Regarding the lack of restroom facilities at the Cotopaxi... Read more

Thank you very much for taking the time to share your experience and thoughtful feedback.
We are truly happy to hear that you felt well supported and that both Christian and I were available when needed. Christian will be delighted to know that you appreciated his personality, historical knowledge, wildlife identification skills, and his ability to adapt the itinerary to your pace.

We also sincerely appreciate your observations. Regarding the lack of restroom facilities at the Cotopaxi lagoon, unfortunately, this is a limitation of the national park due to conservation regulations. We completely understand how inconvenient this can be and value you bringing it to our attention.

Concerning the Spanish-only commentary during part of the trip, thank you for your honesty. We take this feedback very seriously and will work to ensure better availability of English-speaking guides or additional support on future departures, as our goal is always to provide a clear, comfortable, and enriching experience.

Thank you once again for trusting us with your journey through Ecuador. It was a pleasure to be part of your adventure, and we hope to welcome you again in the future.

Warm regards,
Majo

Quito, Cotopaxi, the Amazon, and more
Ecuador | Dec 14 - Dec 21, 2025

Rob
Rob D.
Los Angeles, CA | Reviewed on Jan 14, 2026

Janine was an excellent guide. We wanted to do a lot of Bike Riding within the coat epoxy national Park and she coordinated that extremely well. At a certain point we needed a pick up truck and she was able to arrange that on a moments notice. The places we visited were unique and individual and we were very satisfied with the help provided by Kimkim. Having a driver was especially important and we felt very safe and comfortable as we travel throughout the country.

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Jan 14, 2026

Hi Rob!

Thank you so much for your kind words about our services, especially about Jeannin as your guide. I’ll be sure to pass them along to her. I’m very happy to hear that you, Kim, and Thomas enjoyed our country and had a great time in each place you visited.

I hope you’ll be able to visit us again in the future, and we’d be happy to help you plan another adventure.

Wishing you all the best,
Paul

Carla was our guide in Quito and she was amaz...
Ecuador | Jan 4 - Jan 10, 2026

N
Nesa G.
Flagami, FL | Reviewed on Jan 12, 2026
Carla was our guide in Quito and she was amazing. Very knowledgeable about everything, super helpful, and very personable. Read more

Carla was our guide in Quito and she was amazing. Very knowledgeable about everything, super helpful, and very personable.

Hotel Reviews
Ikala Galapagos Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Go Quito Hotel
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Jan 13, 2026
Hi Nesa, Thank you so much for taking the time to share such a lovely review. It truly means a lot to us! :) I’m so happy to hear that you enjoyed your time in Quito and that Carla made such a positive impression. She is indeed an incredible guide, and I’ll be sure to pass along your kind words to her. I know it will make her very happy. I’m also glad to know that you had a great experience at Ikala Galapagos Hotel and Go Quito Hotel. Your feedback is incredibly valuable and helps us... Read more

Hi Nesa,

Thank you so much for taking the time to share such a lovely review. It truly means a lot to us! :)

I’m so happy to hear that you enjoyed your time in Quito and that Carla made such a positive impression. She is indeed an incredible guide, and I’ll be sure to pass along your kind words to her. I know it will make her very happy.

I’m also glad to know that you had a great experience at Ikala Galapagos Hotel and Go Quito Hotel. Your feedback is incredibly valuable and helps us continue offering meaningful, high-quality experiences for our travelers.

Thank you again for your trust and for choosing us to be part of your journey. It was a pleasure supporting your adventure, and I truly hope we’ll have the chance to welcome you back to Ecuador in the future.

Warm regards from Quito,
Anthony

Great tour of country, as well as highlights of Galapagos Islands
Ecuador | Oct 24 - Nov 3, 2025

S
Scott M.
Chicago, IL | Reviewed on Nov 18, 2025
Places we visited, pacing of tours, clarity (language, speaking tone and delivery) of guides and hotels we stayed in were all wonderful. Read more

Places we visited, pacing of tours, clarity (language, speaking tone and delivery) of guides and hotels we stayed in were all wonderful.

Hotel Reviews
Villa Laguna hotel
Santa Cruz
Authenticity & Character
Nice gathering areas in courtyard, lobby and 2nd floor areas.
Location
Great area - nearby downtown active area, with lots of shopping and restaurants. Awesome locally owned bar across street - owner/bartender makes amazing drinks, with all ingredients locally sourced and natural.
Staff
Breakfast was awesome! Hot prepared meals served to us!
Cleanliness & Comfort
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Oro Verde Cuenca
Cuenca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Alameda Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

Quite the view from the walk! Stairs all the way to top and they were well maintained. By shore, say penguins and blue-footed boobies. Had several hawks sitting on railing, as well as then flying above us. Snorkeled, saw wonderful fishes. Bonus - had a sea lion swim among us - having fun.

Quality of Experience
Food
Food and snacks aboard were great. Especially loved the freshly made hot chocolate and freshly popped corn.
Guides, Drivers and Staff
Transport
Was a fun, well equipped boat ride. Was a bit wavy on way back, but part of nature.
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

Enjoyed both the hike and the kayaking. Fun to see the marine iguanas and walk. Saw many sea turtles as well as a white tipped shark while kayaking. Swiming was refreshing also.

Quality of Experience
Guides, Drivers and Staff
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Puerto Ayora

Loved seeing tortoises everywhere, as well as ability to walk amongst them. Enjoyed walking in the huge cave.

Quality of Experience
Food
On site restaurant had good choices and food was excellent.
Guides, Drivers and Staff
Knowledgeable and friendly guides.
Transport
From the Highlands to the Coast: Cajas National Park to Guayaquil
From the Highlands to the Coast: Cajas National Park to Guayaquil
Ecuador

Beautiful views! Loved the stories shared by guides.

Quality of Experience
Food
Restaurant service, food and views amazing.
Guides, Drivers and Staff
Transport
Mindo Cloud Forest
Mindo Cloud Forest
Ecuador

Loved feeding the hummingbirds by hand!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stopped at a gas station/rest stop. Guide knew no toilet paper, so held a large roll for travelers to access what they needed. Small, but very nice touch!
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 18, 2025

Hello Scott,

Reading about your experience in Ecuador truly filled my heart, and I absolutely loved the photos. Thank you so much for trusting us to create such a meaningful journey for you 🥳🥳.

Warm hugs from your friend in Ecuador,
Karla

Our trip to Ecuador was very good. Guide and...
Ecuador | Oct 24 - Oct 30, 2025

R
Roger P.
Australia | Reviewed on Nov 16, 2025
Our trip to Ecuador was very good. Guide and driver were excellent. Our only criticism is that there was a lot of driving in heavy traffic to and from Quito. It would have been better for northern trips to spend a night out of Quito. We will also provide a review for our Costa Rica trip organised by KIm Kim. We were not happy with that trip which is why we would not recommend Kim Kim to friends. Read more

Our trip to Ecuador was very good. Guide and driver were excellent. Our only criticism is that there was a lot of driving in heavy traffic to and from Quito. It would have been better for northern trips to spend a night out of Quito.

We will also provide a review for our Costa Rica trip organised by KIm Kim. We were not happy with that trip which is why we would not recommend Kim Kim to friends.

Hotel Reviews
Hacienda San Agustin de Callo
Lasso
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Illa Experience Hotel
Quito

Very good hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Juan De Guzman

Karla, We all loved this trip across Ecuador!...
Ecuador | Oct 24 - Nov 3, 2025

Susan
Susan N.
Kansas City, MO | Reviewed on Nov 14, 2025
Karla, We all loved this trip across Ecuador! The Mindo Cloud Forest and Cotopaxi National Park were highlights. Cuenca was fantastic and the Galapagos adventure was spectacular. The meals provided were `exceptional. Everything was on time and, despite the early departure several mornings, we got to see and do A LOT while we were there. I would review options of hotels while in the Galapagos. The facility was fine but not at the level of the other hotels we were in. Thank you for all... Read more

Karla, We all loved this trip across Ecuador! The Mindo Cloud Forest and Cotopaxi National Park were highlights. Cuenca was fantastic and the Galapagos adventure was spectacular. The meals provided were `exceptional. Everything was on time and, despite the early departure several mornings, we got to see and do A LOT while we were there. I would review options of hotels while in the Galapagos. The facility was fine but not at the level of the other hotels we were in. Thank you for all your efforts and I appreciate all the time and effort that went into arranging all these experiences for our group!

Activity Review
Mindo Cloud Forest
Mindo Cloud Forest
Ecuador

We loved having the hummingbirds land on our hands. Beautiful experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 15, 2025
Thank you so much for sharing this! I’m really happy to hear that you all loved the trip across Ecuador. It’s wonderful to know that the Mindo Cloud Forest, Cotopaxi National Park, and Cuenca were such memorable highlights, and I’m thrilled the Galápagos adventure lived up to expectations as well. I’m also glad the meals and timing worked out smoothly and that you were able to experience so much, even with the early starts. I truly appreciate your feedback and thank you again for your kind... Read more

Thank you so much for sharing this! I’m really happy to hear that you all loved the trip across Ecuador. It’s wonderful to know that the Mindo Cloud Forest, Cotopaxi National Park, and Cuenca were such memorable highlights, and I’m thrilled the Galápagos adventure lived up to expectations as well. I’m also glad the meals and timing worked out smoothly and that you were able to experience so much, even with the early starts.

I truly appreciate your feedback and thank you again for your kind words. It means a lot, and I’m grateful for the opportunity to help arrange these experiences for your group!

Would use again
Ecuador | Oct 24 - Nov 3, 2025

Christine
Christine K.
Minneapolis, MN | Reviewed on Nov 10, 2025

Great pre-trip communication and help. Guides, especially pre-Galapagos, were fabulous.

Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 10, 2025

Dear Christine, thank you so much for your insight. I am happy to know that you liked your journey in Ecuador.

Warm hugs from the middle of the world.
Karla

Overall the experience was positive although ...
Ecuador | Oct 24 - Oct 30, 2025

J
John d.
Australia | Reviewed on Nov 06, 2025
Overall the experience was positive although the logistics associated with 4 nights in Quito proved to be a problem with much time wasted getting in and out of the city. Two nights in Quito would have been plenty. Two extra nights out of Quito would have allowed more time to explore areas out of the city. Read more

Overall the experience was positive although the logistics associated with 4 nights in Quito proved to be a problem with much time wasted getting in and out of the city. Two nights in Quito would have been plenty. Two extra nights out of Quito would have allowed more time to explore areas out of the city.

Hotel Reviews
Hacienda San Agustin de Callo
Lasso

A very authentic hotel although the staff were very inexperienced and seem to lack adequate supervision.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Illa Experience Hotel
Quito

The hotel was excellent although it lacked a comfortable sitting area to have a drink with friends.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Juan De Guzman
Juan
Juan De Guzman
Local specialist in Quito | Replied on Nov 06, 2025
Dear John,
Thank you very much for your review and for allowing us to host you in Ecuador. I am happy your overall experience in Ecuador was good!
I also appreciate your feedback in regards to the number of nights in Quito. We typically suggest Quito as a strategic hub for accommodation due to its central location for day trips to the volcanoes, the Otavalo indigenous market, and the cloud forest. Because these latter two destinations are a bit further out between each other, we suggest in...
Read more

Dear John,
Thank you very much for your review and for allowing us to host you in Ecuador. I am happy your overall experience in Ecuador was good!
I also appreciate your feedback in regards to the number of nights in Quito. We typically suggest Quito as a strategic hub for accommodation due to its central location for day trips to the volcanoes, the Otavalo indigenous market, and the cloud forest. Because these latter two destinations are a bit further out between each other, we suggest in your itinerary to return to sleep those 2 nights afterward to Quito so you can have enough rest and see as much as possible.
Thanks again and I hope you can come back soon to Ecuador.

Easy to work with
Ecuador | Oct 24 - Nov 3, 2025

Lenet
Lenet C.
Kansas City, MO | Reviewed on Nov 05, 2025
Karlita (Karla) was very easy to work with. She listened to my needs and addressed them quickly. One example was my request to have lunch menu selections done ahead of time. Read more

Karlita (Karla) was very easy to work with. She listened to my needs and addressed them quickly. One example was my request to have lunch menu selections done ahead of time.

Hotel Reviews
Villa Laguna hotel
Santa Cruz

Clean, cute and breakfast server was very nice. I liked that we were able to utilize the pool area and 2nd floor balcony for our group gatherings. Kitchen noise (talking and chopping) were easily heard in the rooms above. One key is not enough. Two should be available. Offer wine in addition to beer. An elevator is needed. It was difficult for two of our travelers. There should be a Do Not Disturb sign for when you don't want your room cleaned. The window above the patio door emitted light because there was no way to cover it up. Thus causing us to wake sooner than desired.

Authenticity & Character
It was cute and the pool area was very nice.
Location
Walking distance to restaurants and the main street.
Staff
Breakfast staff were great.
Cleanliness & Comfort
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil

It was fine for one night. I appreciate that they accommodated our need for box breakfasts.

Hotel Oro Verde Cuenca
Cuenca

Nice facility and rooms. The coffee pot was not plugged in and I could not get to the plug without pulling the refrigerator away from the wall and fishing out the cord. I liked that there was a Bistro as part of the hotel.

Mercure Alameda Quito
Quito

The common areas and restaurant were good. The breakfast buffet was good. The restaurant wait staff were a bit slow and forgot about my wine one night. My room was cold - no thermostat - though it was fine for sleeping. The room looked worn. Lighting was poor. There needed to be more coffee in the room. We asked Housekeeping for 2 packets and they brought one. I called Housekeeping the next night and they never answered. I called the front desk and they said they would get some coffee sent up - never happened.

Activity Reviews
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

What diverse beauty! Snorckling was great - so many different and colorful fish. A sea lion swam right next to us. Seeing the Blue Footed Boobie was a highlight!!

Quality of Experience
Food
From appetizers to dessert and snacks in between - 100% tasty!!
Guides, Drivers and Staff
We felt very safe and cared for.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken. The boat was clean, nice size with many options to hang out.
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

The water isn't clear so it was difficult to see anything under the water. Some of us were able to make out a shark and we could see sea turtles only when they popped their head out. Still, it was fun to kayak and to see the pelicans. The walk was very enjoyable stopping to learn about the area, see the fauna, marine iguanas and the mocking birds. The white sand is beautiful and a delight to walk on.

Quality of Experience
We somehow lost a towel and had to pay for it. That was sad. Nice having the boat and walking option.
Guides, Drivers and Staff
Ramiro and Vivianna are so knowledgeable and fun.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
Reforestation Program in Galapagos Islands : Rancho Primicias
Reforestation Program in Galapagos Islands : Rancho Primicias
Puerto Ayora

We enjoyed planting the trees and were ready to work even harder.

Quality of Experience
Food
So nice that everything is fresh from the area. Fun to have guava right from the pod!!!
Guides, Drivers and Staff
Juan was a knowledgeable and funny guide
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Welcome to Santa Cruz Island: Visit Highlands & Charles Darwin Research Station In Style
Puerto Ayora

No one can describe how exciting it is to see these tortoises!

Quality of Experience
Very fun and educational.
Food
The trout was exceptional. It was nice having the yucca fries ahead of the meal and they were tasty!!
Guides, Drivers and Staff
Ramiro and Vivianna were patient with us, were knowledgeable and you could tell they love the Galapagos.
Transport
The vents need to be fixed. It was either too cold or too warm because the vent open/close toggles were broken.
From the Highlands to the Coast: Cajas National Park to Guayaquil
From the Highlands to the Coast: Cajas National Park to Guayaquil
Ecuador

It was beautiful scenery even with the rain.

Quality of Experience
The hike
Food
Food was very tasty. Waiting for specialty coffees after the meal took too long because there was only one person and we had a large group.
Guides, Drivers and Staff
Flavio was a great hike leader and overall guide
Transport
The bus was clean and mechanically sound. One of the tires picked up a nail but our driver had it taken care of quickly while we had lunch.
Arrival to Cuenca - City Tour
Arrival to Cuenca - City Tour
Cuenca

I am selecting "amazing" but it was raining and we decided to go to the hotel. But pictures from one of our group that braved the weather showed us much of what we missed. The Panama hat tour was fun and many of us made purchases!

Quality of Experience
Only 4 stars because the restaurant wasn't ready for us (not sure of the reason) BUT they recovered well and gave it their best. For that, I appreciate them.
Food
The food was good with the exception of the savory plantains. They could not be cut even with a knife. The good news is the restaurant provided alternatives that were tasty.
Guides, Drivers and Staff
Guide was very helpful. But as a last minute stand - in (beyond anyone's control) he didn't understand our lunch payment situation and pre-order situation. He was extremely patient and accommodating.
Transport
Clean and mechanically sound
Mindo Cloud Forest
Mindo Cloud Forest
Ecuador

Hummingbird experience was out of this world. The Equator Museum is another must-do!

Quality of Experience
Fun and educational
Food
It worked well that the food came on separate plates. This made it easier to identify who ordered what. The Ceviche was fabulous!
Guides, Drivers and Staff
Very knowledgeable and helpful
Transport
Clean and mechanically sound
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Ecuador

We had 3 airport pick ups so we appreciate that. Especially the one very late at night.

Quality of Experience
It was a drive from the airport to the hotel and we didn't have to wait or walk a long distance
Guides, Drivers and Staff
It was easy to spot our contact at the airport
Transport
Clean and mechanically sound
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 06, 2025

Dear Lenet,

It was a real pleasure to craft this incredible trip to Ecuador for the wonderful Rotary group. Getting to know everyone and witnessing the kindness and big hearts each of you carries was truly inspiring. The work you do and the positive impact you spread in every country you visit is remarkable.

I hope our paths cross again in the future; you will always have a friend in Ecuador.

Your friend,
Karla

I have two strong suggestions
Ecuador | Oct 24 - Nov 3, 2025

V
Valdi S.
Minneapolis, MN | Reviewed on Nov 04, 2025
I have two strong suggestions: 1. Have KimKim manage the TCT forms. That is, either KimKim do this electronic registration, or have us passengers fill out paper forms and KimKim perform the electronic registration. I say this because the electronic requirement bothered and consumed us Travelers for a day and a half. It took the fun out of that day and a half. 2. Have KimKim manage tips. Tell each traveler what tip amount is needed daily and KimKim pay the tip after collecting a... Read more

I have two strong suggestions:

1. Have KimKim manage the TCT forms. That is, either KimKim do this electronic registration, or have us passengers fill out paper forms and KimKim perform the electronic registration. I say this because the electronic requirement bothered and consumed us Travelers for a day and a half. It took the fun out of that day and a half.

2. Have KimKim manage tips. Tell each traveler what tip amount is needed daily and KimKim pay the tip after collecting a daily tip amount from each traveler.. I say this because poor Lenet Compton spent far too much time communicating with Karla on the phone and then having collect cash daily from all us individual travelers. I don't believe that this was Lenet's job. Moreover, she had to differentiate between drivers and the guides, and how mch each should receive in tips. It was difficult to see all the time and effort that Lenet had to make.

Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Nov 05, 2025
Hello Valdi, Thank you so much for taking the time to share your feedback. I truly appreciate it. I would also love to hear how the overall trip felt for you and the group. Your impressions are very important to me. Regarding the points you mentioned: TCT Card: The TCT (Transit Control Card) is a local requirement set by the Galápagos authorities. Each traveler must obtain it individually to enter the islands. As you may have noticed at the beginning of the itinerary, the TCT is clearly... Read more

Hello Valdi,

Thank you so much for taking the time to share your feedback. I truly appreciate it.

I would also love to hear how the overall trip felt for you and the group. Your impressions are very important to me.

Regarding the points you mentioned:

TCT Card:

The TCT (Transit Control Card) is a local requirement set by the Galápagos authorities. Each traveler must obtain it individually to enter the islands. As you may have noticed at the beginning of the itinerary, the TCT is clearly listed as not included; for this reason, every member of the group needed to complete it personally.

We always offer two ways to do it, online before traveling, or directly at the airport with assistance (Which I also mentioned that we can proceed with this option if needed) . I completely understand that the process can feel a bit hectic, but unfortunately, this is a local regulation that neither Kimkim nor I can change.

Tips:

Regarding tipping, Kimkim (and we as organizers) cannot include or pre-charge tips. As I explained to Lenet, tipping is not mandatory in mainland Ecuador nor in the Galápagos. It is entirely voluntary and based on your personal experience. You could choose to tip individually or as a group, but again, this is something that remains at the discretion of each traveler.

I sincerely hope that despite these small details, you and the group enjoyed the experience and created beautiful memories together.

It was truly an honor to be part of this journey with you all. 💛

Warm regards,
Karla

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