Kimkim Trip Reviews for Guatemala
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We found Guatemala to be more friendly, cheap... · Guatemala - Mar 26 - Apr 4, 2022
We found Guatemala to be more friendly, cheaper, more interesting and way, way safer than the other Central American countries that we've toured, especially Mexico. We felt safe walking anywhere, excluding Guatemala City, including night. People are smiling and unusually kind, both to us and to each other. We did the standard Antigua, Tikal, Atitlan route. The latter was the most interesting, especially when we took an extra day to go to the villages the tourists don't normally visit. And... read more

Thank you for your kind words we really appreciate your comments to our destinations in Guatemala. At the same time the work of our staff providing a quality service.
See you next time.
What an amazing trip. · Guatemala - Mar 19 - Mar 26, 2022
What an amazing trip. We cant say enough good things about the experience. Guatemala was definitely a very special place and by the 5 th day we were already planning our next trip back!
Eduardo had the trip so nicely set up. We flew into Guatemala and spent the night ( Eduardo was right that we should have just gone on to Antigua but we wanted to see the city) We walked a few streets in Guatemala city and then headed to Antigua that was amazing. La Porta hotel was beautiful. The to the... read more

Hola Maureen,
It was such a pleasure to meet you here in Antigua. |You and your family are wonderful travelers and we can not wait to see you soon again in Guatemala.
Please help us to spread the good word about your experience to future travelers
Cheers from Guatemala.
Eduardo
Incredible trip! · Guatemala - Mar 13 - Mar 19, 2022
We had a fantastic and convenient experience booking with kimkim. The staff was helpful and promptly answered all of our questions. I would definitely book with kimkim again in the future!

Hi Taylor,
Thank you for your feedback and for taking your recent ** Guatemalan Highlands: Antigua, Panajachel, Lake Atitlán, & Tikal National Park - 7 Days ** with Old Town Outfitters.
We hope you had a great time while you were here in Guatemala. We strive to provide fun, unique, meaningful, and quality trips at Old Town. Please help us to spread the good word about your experience to future travelers. Our team feels proud of doing a great job with travelers from kimkim.
Hope to you see in Guatemala again soon,
Eduardo
Our trip wouldnt have been the same without kimkim!! · Guatemala - Feb 17 - Feb 23, 2022
We found out about Kimkim originally trying to plan a Morocco trip back in 2020 but that fell through so thought we'd give them a try in Guatemala. Of course it is different guides in each country for Kimkim, but sooo glad we did as Eduardo made our trip in Guatemala! He was so easy to work with, helped that he spoke English (my Spanish is rustier than I thought ha) , very accommodating for our changing plans, and super knowledgeable about the area.
He adjusted our itinerary to what we... read more

Thank you very much Silvia..
We really appreciate this config from you and I am pretty sure this will help others to take decisions to visit Guatemala.
Hope to see you again in our land.
Saludos de Guatemala,
Eduardo
I'm definitely recommending kimkim · Guatemala - Feb 17 - Feb 23, 2022
We leveraged kimkim for a Guatemala trip and they made our stay so smooth and convenient. Eduardo organized transportation (to/from the airport and local tour destinations), COVID-19 testing, lodging, and hooked us up with some of the best local tour guides I've experienced. What was great about the itinerary was that it provided a nice structure while being very flexible. We made a few changes in plans and Eduardo navigated those changes with finesse. With kimkim, we had the luxury of... read more

We feel great to see your feedback, we hope more can see this and come to know the Mayaland. Thank you very much for so sweet words to our ears.
See you next time!!
Eduardo
Exceptional Service during Exceptional Times... · Guatemala - Feb 17 - Feb 23, 2022
Exceptional Service during Exceptional Times
Traveling during COVID means uncertainty and ever-changing plans. We made changes to our itinerary until the night before we landed in Guatemala City! It could have been a disaster but it wasn't - we were able to do everything we wanted to do. We were even able to arrange for COVID tests to be administered at our place in Antigua the day before we flew back to USA.
Eduardo was incredibly kind, patient, compassionate and flexible with our group of... read more

It is very nice and delectable hearing words like this coming from a wonderfull group It was a pleasure to meet you the first and last day at your house. I am always looking for communication with my clients so we can make them feel safe doing the activities we plan for everyone.
I hope we can see you next time and having kind people as everyone of you are. Iam prettysure the "Superman Zipiline" was enough adventure this time!!!
Saludos from Guatemala!!
Your friend .Eduardo
Great trip to Belize and Guatemala. Really en... · Guatemala - Jan 5 - Jan 14, 2022
Great trip to Belize and Guatemala. Really enjoyed most of the places we stayed at and visited. The Tikal jungle lodge was not my favorite but it was decent for a one night stay. Really enjoyed Casa Santo Domingo hotel, Ramon’s village, and sweet songs Hotel. Casa del mundo was also gray for the views and up keep of the facility. The room wasn’t the best because we did find a lot of bugs crawling around in the room that is hard to avoid with the cracks in the walls, windows, and doors and the... read more

Hola LaTasha,
It was wonderful to meet you at the hotel Santo Domingo. I really appreciate your reviews and hope we can see you again in Guatemala to show you other destinations in the country that really worth the visit.
See you in Guatemala again!!
Eduardo
An exceptional experience... · Guatemala - Dec 3 - Dec 3, 2021
Eduardo and team provided an exceptional experience during our visit. Everything from transportation to/from the airport to required COVID testing was taken care of. Would certainly reach back out to Eduardo before planning my next trip!

Thank you for taking the time to leave us your review Jared! I'm glad you were able to visit Guatemala during these times and enjoy your vacation you and your familly with Luis Pedro guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!
Eduardo did a great job planning our trip. He... · Guatemala - Dec 24 - Dec 31, 2021
Eduardo did a great job planning our trip. He was very responsive and very helpful, and made the whole experience very easy. I highly recommend using Eduardo's services for a trip to Guatemala.

Thank you for taking the time to leave us your review, Ariel! I'm glad you were able to visit Guatemala with our cousin during these special times of the year!! with Franciso and your driver Henry guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

This trip was GREAT! · Guatemala - Dec 22 - Dec 31, 2021
This trip was great!
I found KimKim through an Internet search and was so excited. I told them a basic outline of what I wanted and they found me someone who could organize it for me. I basically had a bespoke vacation planned for me. The KimKim web interface is easy to use and what’s really nice is that keeps all of your correspondence with your travel specialist in one place.
I was assigned to Old Town Outfitters in Antigua Guatemala. Eduardo organized my trip EXACTLY how I asked for it. I... read more

Thank you for taking the time to leave us your review, Christine! I'm happy to hear you have done a great trek to "El Mirador" in Guatemala experiencing the culture with the local community of "Carmelita" during these special times of the year!! Besides visiting other popular attractions like "Volcano Pacaya" and The Colonial City of Antigua. It was a pleasure to talk to you both days before leaving for your country.
Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

Trip to Guatemala · Guatemala - Dec 3 - Dec 18, 2021
I approached kimkim because I thought they were displaying good values.
Eduardo who helped me plan the itinerary was really approachable and responsive.
Highlights were the visit of Antigua and its surrounding, Yacha, Tikal, the hike on the volcano Acatenango, not forgetting Rio Dulce and lake Atitlán. Stunning places to experience!
Muchas gracias a todos quienes ayudaron a hacer el viaje recuerdos tan maravillosos! Pedro (guide) , Herber (driver), Fernando (driver), Jaime (guide), Daniel (boat).

Hola Nicholas,
Thank you for taking your recent **Guatemala - 14 days tour ** with Old Town Outfitters.
We are happy you had a great time while you were here in Guatemala. We definitely will pass your feedback to our guides & drivers about your trip.
Hope to you see in Guatemala again soon,
Eduardo
Eduardo is the best of the best! · Guatemala - Oct 9 - Oct 16, 2021
Eduardo was amazing! He is very responsive and he planned the best trip we have ever had, and he did it in record time. He truly is the best of the best, and he made sure not only that we had a dream vacation but that daughter and I were safe and taken care of.
I would recommend that anyone going to Guatemala work with Eduardo. You will not be disappointed.

I really appreciate your comments about the trip plan we had planned for your visit in Guatemala.
There is no other better way to spread the news than somebody that already have experienced this progrmas.
Hope we can see you on the future!!
We feel glad to have done a great job on the field !!
Eduardo
Eduardo was an absolute sweetheart · Guatemala - Jul 22 - Aug 8, 2021
Eduardo was an absolute sweetheart, an incredible problem solver, and was truly a pleasure to work with. Throughout our experience, we felt so lucky to have Eduardo on our team!
I don't know how to fully capture how thankful we are to him, and how wholeheartedly I recommend working with him in booking a trip you will never forget!!

Hola Emily, thank you so much for the in-depth review and your kind words! The whole team here including the guides, drivers and more really enjoyed your enthusiasm throughout the trip and appreciate your willingness to learn about Guatemala.
Thank you again for all your sweet words and your business,
Hopefully we'll see you and family back in Guatemala one day!
Cheers from Guatemala,
Eduardo
Definitely what the doctor ordered! · Guatemala - Jan 10 - Jan 17, 2021
I had the pleasure of having Chris as local specialist and Willy as my guide fr=m the company Old Town Outfitters throughout the week from 10/01/2021-17/01/2021. I did the 8 days multi-sport trip for Guatemala and it was everything I could ask for in a trip! Most of the trip consisted of hiking and biking around Antigua as well as volcanoes around the area as well and we visited a chocolate/wine factory as well as a macadamia farm which were nice additions to the tours. I also spent... read more

Thank you for taking the time to leave us your review Bryan! I'm glad you were able to visit Guatemala during these times and enjoy your vacation with Wily guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!
Guatemala Ring of Fire-Must Do! · Guatemala - Feb 1 - Feb 15, 2020
My team of 5 avid hikers hiked 7 volcanoes in 11 days with guides Carlos and Lucas, who went out of their way to make our trip fun, safe, exciting and full of wonderful surprises. Their passion for adventure, love for the outdoors of their country, dedication and commitment to meeting our needs and cheerful disposition made it an epic experience for us.
I am also extremely grateful to Chris Gwinner, of Old Town Outfitters (OTO), who tailored this adventure for my group. His professionalism,... read more

Thank you for taking the time to leave us the review Daisy! You and the rest of the group were an absolute pleasure to have out on the trails. Our guides had a great time with you and appreciated your positive attitudes and desire to learn about the local culture.
Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

We had a fantastic family trip to Antigua & Lake Atitlan, Guatemala · Guatemala - Feb 16 - Feb 23, 2020
We just got back from our week-long family trip to Guatemala. We had an incredible time, due in large part to the efforts of Eduardo of kimkim who set us up with fun things to do, fabulous guides and a great driver, all for a reasonable price. We travel a fair amount but generally wing it when it comes to activities and getting around but using kimkim is likely to become my new modus operandi when planning family trips for our family of 4 (2 parents + 2 daughters ages 11 and 15). It was so... read more

Hi Alice, we really feel happy to get this feedback from you here at Old Town Outfitters in Guatemala...
We hope you have had also a great time while you were here in Guatemala. We strive to provide fun, unique, meaningful, and quality trips at Old Town.
Thanks for spreading the good word about your experience to future travelers and tell us how we did here: We already are trying to do it better again.
Hope to you see in Guatemala again soon,
Eduardo
Amazing trip to Guatemala with Oldtown Oldfitters · Guatemala - Feb 1 - Feb 9, 2020
My experience at KimKim began with Chris Gewinner's support and advice, he was always super attentive and helped us create the best plan according to our wishes and expectations. The trip was amazing. Everyone at Oldtown Oldfitters was super available to help and give us details on the itinerary. The highlight for us was Diego, who was our guide in Pacaya and Altitlan, he was an amazing guide, super into what he was doing, willing to help and explain every detail, always with a smile on his... read more

This would be a 5 star review except the ques... · Guatemala - Jan 25 - Feb 4, 2020
This would be a 5 star review except the questions are about booking experience and I had one glitch when asking to change the excursion one day and continued to get a stock itinerary returned to me. Eventually the itinerary was changed but it made me wonder if Esteban was listening to our request.
The actual trip was excellent and I would give 5 star review to Columbus Luxury Travel for our guides, itinerary, and attention to details of our privately guided tour.
Our flight to Flores ,... read more
Diego was really fantastic! There is no way I... · Guatemala - Jan 19 - Jan 26, 2020
Diego was really fantastic! There is no way I could have made it up & down Acatenango without him.
He is truly an expert , and gave me encouragement and great instructions. He was fun to be with for all those hours

thank you so much for the in-depth review and your kind words! The whole team here including Diego your guide. drivers and more really enjoyed your enthusiasm throughout the trip and appreciate your willingness to learn about Belize and Guatemala. You will be a great ambassador for the country as I'm sure you'll share lots of great stories with your friends and family. Thank you again for your business and hopefully, we'll see you and family back in Guatemala one day!

Wonderful exploration of Belize and Guatemala · Guatemala - Dec 28 - Jan 4, 2020
This was a great one week family trip packing A LOT in, from snorkeling and fishing off the coast of Belize, to Mayan ruins and culture, to the beautiful old town of Antigua, to the stunning nature of Pacaya Volcano and Lake Atitlan. We were ambitious in trying to cover a lot of ground, and Eduardo did a great job helping us set the itinerary and coordinate the logistics. There were a few bumps with the driver/guide in Belize, as well as some inevitable flight delays and traffic, but I was... read more

Hola Brad, thank you so much for the in-depth review and your kind words! The whole team here including the guides, drivers and more really enjoyed your enthusiasm throughout the trip and appreciate your willingness to learn about Belize and Guatemala. You will be a great ambassador for the country as I'm sure you'll share lots of great stories with your friends and family. Thank you again for your business and hopefully we'll see you and family back in Guatemala one day!

Best experience, book them you won't regret it! · Guatemala - Nov 21 - Nov 30, 2019
We scheduled a 9 day action packed trip with our two boys (9 and 12) and we could not have asked for a better experience! Chris was amazing in communicating and scheduling our itinerary. I gave him a list of things we wanted to do and he put together a trip plan that hit all of it and more. All of our hotel accommodations were great and food was wonderful.
Our guide Lucas and driver Benecio were so genuine, friendly and took such good care of us. Some of the highlights of our trip were our... read more

Thank you for taking the time to leave us the reviews Julie! I'm glad you and your family had a great trip to Guatemala. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!
The perfect trip! · Guatemala - Oct 31 - Nov 6, 2019
The perfect trip!
Setting everything up was amazingly easy and exactly what we wanted. We lucked out by getting David as our guide- he took care of everything which let us focus on enjoying the experiences. Guatemala was beautiful, but there is no way we would have had the same great experience without Chris and David's help. We are already planning to go back because there was more to see and we ran out of time!

Thank you for the review Sara and I'm glad you two had a great trip to Guatemala! We look forward to seeing you again in Guatemala the next time, Cheers!
Exploring Guatemala · Guatemala - Oct 5 - Oct 13, 2019
Everything was so great! Upon arrival Catherina called us to check in which was extremely thoughtful. Esteban, our overall guide was absolutely fabulous! He was so knowledgeable and kind. He was a great driver and tour guide. We loved our time in Antigua, Lake Atitlan and Tikal. I would highly recommend Esteban for any other tour. Pablo, our driver in Tikal was really kind too. We found out he was a Audubon member for birding! We loved the Cacao boutique hotel, the service was fabulous and... read more

We loooooooove been part of your memories! is an honor to know we made true our commitment, we will be always here to serve you! Keep exploring and enjoying life
Guatemala · Guatemala - Jul 2 - Jul 7, 2019
Great trip! Antigua was wonderful! The hikes up Picaya and Earth Lodge in El Hato provided amazing views. Both of our guides were knowledgeable and friendly. Carlos was a walking history book and Louis was very patient with our lack of hiking experience. My only suggestion would be maybe get a better feel for the fitness of the travelers. One of the hikes was too much for one family member. Casa Antigua was a lovely hotel. The cooking class was really fun. Thanks for working with us. We felt safe throughout the trip. I highly recommend KimKim as a travel resource for Guatemala.

Thank you for the review Hollie and I'm glad your family had a great trip to Guatemala! Thank you for the suggestion about the fitness levels, it's a great point that we'll work to be better on. Please be sure to spread the word to your friends and family, the more people know about Guatemala the better. Cheers!
David's home Trip · Guatemala - Jun 8 - Jun 15, 2019
All of it was great. Each aspect was wonderful. The hike up Pacaya, the tour of Antigua, Atitlan and the lake was beautiful. The cooking class was exceptional. Thanks for a memorable trip.
Ken Farnham

Thank you for the review Ken and I'm glad your family had a great trip to Guatemala! Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Cheers!
Best of Guatemala - 8 Days · Guatemala - Apr 25 - May 5, 2019
My wife and I found Chris from Old Towne through KimKim. he responded before any other companies I contacted. We put a wish list of places to go/things to do, and Chris put it together. And when we had to make some choices, we followed his advice. We ended up stretching the 8 day package into 11 days. It was well worth it!
We visited Antigua, and stayed at Hotel Meson de Maria. The hotel was really beautiful, and the service was outstanding. Very clean. It had a great rooftop sitting area,... read more

Wow Jack, thank you so much for the in-depth review and your kind words! The whole team here including the guides, drivers and more really enjoyed your enthusiasm throughout the trip and appreciate your willingness to learn about Guatemala. You will be a great ambassador for the country as I'm sure you'll share lots of great stories with your friends and family. Thank you again for your business and hopefully we'll see you back in Guatemala one day!
Antigua to Guatemala city · Guatemala - Apr 30 - Apr 30, 2019
Great experience! Chris was helpful in every aspect of making the arrangements. The hotel I was staying at was tucked away and very hard to find but to my surprise, my driver showed up early and was waiting for me within a few feet of my doorstep. The price was a little more than I wanted to pay but for the service I received it was well worth it. Thanks again and would recommend using this company.

Thank you for the review Heather and I'm glad we helped cap off your trip to Guatemala with a great experience. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Cheers!
Multi-Sport Adventure in Guatemala - 8 Days · Guatemala - Apr 10 - Apr 18, 2019
I was very impressed with how easy it was to book my itinerary and learn about my options. Liaising with Chris was simple, quick and the information I received was concise and very accurate - I've not been so impressed with how easy and exciting it was to book a trip!
The staff at Old Town Outfitters were so easy and comfortable to be with and they ran the day and overnight tours very capably. Saes, Lucas and Marco, in particular made my experience memorable and I had much fun mountain... read more

Thank you for the kind words Daniel and I'm so glad you had a great time in Guatemala! We love sharing the country's highlights with our guests and you certainly saw some good ones. The lava eruptions of Volcan de Fuego were the cherry on top. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Cheers!
Antigua · Guatemala - Mar 18 - Mar 18, 2019
My family really enjoyed the hike up volcano Pacaya. Our guide was thoughtful and friendly and well prepared.

Thank you for the review Anne-Marie! I'm glad you and the family had a great time on the Pacaya hike and it looks like you had great views. Be sure to spread the word to your friends, we love sharing Guatemala with the rest of the world. Cheers!
Relaxed, Budget Friendly Travel · Guatemala - Feb 21 - Feb 28, 2019
Chris did a good job with planning everything. Casa del Mundo in Atitlan was a very nice hotel with amazing views, and I enjoyed visiting the different villages along the lake. Antigua was also a nice place with colorful colonial architecture, along with lots of shops and restaurants. I would definitely visit these places again.
My recommendation for anyone looking to visit the Atitlan region: pack lightly. You have to take a lancha (water taxi) to visit the villages, and your luggage gets... read more

Thank you for the review Kathryn and we're glad you decided to come to Guatemala! Good points about the lake - we'll keep sharing that. Be sure to spread the word to your friends, we love sharing Guatemala with the rest of the world. Cheers!
Group departure - Multi-Sport Adventure in Guatemala - 8 Days · Guatemala - Feb 8 - Feb 16, 2019
I had a wonderful trip in Guatemala. Everything was very well planned and executed. The communication with all involved was very impressive. David our local guide was very knowledgeable. The accomodation and transport was first class. I would highly recommend this adventure.

Appreciate the review Chris and we're glad you enjoyed the Multi-Sport adventure! Be sure to spread the word to your friends, we love sharing Guatemala with the rest of the world. Cheers!
Guatemala Trip · Guatemala - Jan 18 - Jan 21, 2019
We just got back from an amazing trip in Guatemala. Chris from Old Towne was so amazing in arranging an unforgettable experience for me and my mom despite the time constraints (we only had an extended weekend to spend in Guatemala). Chris has a thorough and very professional team to support a large variety of trips tailored to your needs. He is connected with local guides on the ground that can make your dream come true depending on what you want to concentrate on. I would definitely come... read more

Thanks for the review Ran! I'm so glad you were able to surprise your mom with a visit to Guatemala and share our beautiful country with her. I talked to some of our other clients that met you along the way and they were telling me how enthusiastic you all were. All the guides enjoyed their time with you and we're looking forward to hopefully seeing you here again one day!
Trip To Guatemala and Honduras · Guatemala - Dec 19 - Dec 31, 2018
Chris from kimkim( Old town)organized our whole trip to Guatemala. He was very helpful in planning our trip to Guatemala. In fact when one of our friends did not make it to Guatemala in time, Chris was accommodating in making changes to our schedule at last minute. We had some great drivers and guides for our whole trip, especially Oseas who took us hiking to Pacaya Volcano, Hiking and kayaking around lake Atitlan. Our guides in Antigua and Flores were helpful in telling us the history of... read more

Happy new year Darshan! Thank you for taking the time to leave us a review and for visiting our beautiful country. I know Oseas had a good time with the whole group and I will certainly pass along the feedback to him as well. Here's to a great 2019 and hopefully we will see you again in Guatemala one day!

Guatemala · Guatemala - Nov 17 - Nov 24, 2018
Overall; it was an epic trip! Definitely exceeded my expectations. I loved Semuc Champey, but the caves were my favorite part by far (it was raining so they were extra exciting). And the hike along Atitlan was absolutely breathtaking. Can’t wait to come back for Tikal! And for some bird watching. Oseas is passionate about his country & it’s beauty, so I’m glad I was able to tour it with his perspective/insight. I'm especially thankful for Chris being able to calm my Mother down when the... read more

Happy holidays Amanda and thank you so much for the kind words! It's always so nice to hear from our clients after they've returned home and especially when they're hooked enough to return to Guatemala in the future. We're celebrating our 20 year anniversary now so you can be sure we'll be here when you come back. All the best!
Trip to Guatemala · Guatemala - Nov 3 - Nov 15, 2018
Five stars is not enough! We gave Chris our wish list and he delivered with an amazing trip! Two weeks to see the best of Guatemala and Copan - accompanied full time by Pepian ( quite possibly the best guide EVER! ) We climbed Pacaya with local guide/amateur botanist Monkey and toasted marshmallows over the HOT lava rocks, saw the sun rise over temple IV at Tikal, shopped till we dropped at several markets, learned how to make tortillas and Pepian Chicken in Xela with local guide David,... read more

Thank you for the review Bonnie! It was a pleasure to host your group in Guatemala and even though we had to make some changes on the fly, Pepian really enjoyed his time with you all. We're looking forward to your next visit to Guatemala - definitely more to see! All the best to you and the family throughout the holidays!
Family Trip To Guatemal · Guatemala - Oct 20 - Oct 25, 2018
Chris was very flexible in the modifications we made to our schedule and had some on the spot great suggestions along the way.

Thanks for the review Bruce! It was great to meet you and the family in Antigua. Pepian had a great time sharing Guatemala with you and I hope you learned a lot about chocolate. I look forward to hearing more about your future chocolate endeavors and hope to see you in Guatemala again soon!
Gutamala Active Vacation · Guatemala - Aug 5 - Aug 11, 2018
Guide - Mario - excellent - great guy, very knowledgeable about the area and culture, excellent language skills, friendly, considerate - perfect !
Operator - Chris - very professional in organizing the trip. But, I expected him to come by at the hotel after arrival to review the trip and get to know each other. Again very well organized but a bit missing that personal touch.
Trip was great:
Day 1 Antigua - excellent
Day 2 Pacaya volcano - excellent
Day 3 Lake Atitlan - lake and boat ride as... read more

Thank you for the thorough review Herman and I'm glad you enjoyed Guatemala! Mario told me afterwards that he really enjoyed your company. I know this was a very quick process from the initial conversation to your visit, hopefully we were able to provide a great getaway for you. Apologies for not being able to meet you in person, perhaps in the future. Best of luck in the new endeavors and we do hope to see you in Guatemala again in the future!
Guatemala 2018 · Guatemala - Aug 4 - Aug 11, 2018
Chris and team provided my family with the best vacation we have ever shared together.
This was the first trip to Guatemala for my 2 biological children, as well as the first trip to Guatemala for my youngest daughter that we adopted from Guatemala 13 years ago. It was also our first opportunity visit with Telma, a 9 yr old girl that we sponsor from Guatemala through the organization, Unbound.
When I first reached-out to Chris, I didn't know what to expect. I had very little knowledge... read more

Wow Mike, thank you for such a thorough and thoughtful review! These are the types of trips that are rewarding for our team and we're so glad that you and the rest of the family enjoyed your trip to Guatemala. It's hard to describe but I believe you found the personal connections with Alex, Telma, Mono, and so many other locals that make visiting Guatemala so special.
I will be sure to share your review with Alex and the rest of the Old Town Outfitters team , thank you again.
We look forward to seeing you back in Guatemala in the future!
Guatemala · Guatemala - Jun 22 - Jun 24, 2018
Overall, the experience is good. The guides are knowledgeable, courteous, friendly; both the guides and drivers are very professional. However, even though this was a private tour, it still felt like we were on a tour group, albeit a very small group of two, with a preset agenda and timetable. The tour was lacking flexibility as we were dashing from one destination to another, spending too much time in a destination that we had no interest in (e.g. the jade shop demonstration or the visit... read more

Thank you for the honest and frank feedback Agus. This type of feedback is how we learn from our clients and try to always improve our service for future tours. I do think we were maybe on 2 different pages in terms of a "custom tour" vs. more of a "fixer" along the way to help facilitate your own ideas/plans. Our experience has been that most of our clients prefer to have the plans/logistics coordinated ahead of time but I appreciate your desire to do more as it comes to you. I will also... read more

Guatemala vulcano trip · Guatemala - Jul 27 - Jul 30, 2018
Chris and his colleagues did a great job planning our vacation in Guatemala and we had an excellent time. The visit to Pacaya Vulcano followed by the spa experience was a treat for the entire family. The white water rafting day was fun and we were happy to hear about the noble mission of Rios Guatemala (the rafting company) which is a non-profit aiming to use the money raised from organizing adventure trips to cleanup the rivers in Guatemala and educate the local communities how important... read more

Thank you again for your business Ioana and your kind words above! Alex said he had a great time with the kids and we hope that we left a good impression of Guatemala with the entire family. Hopefully we will see you again in Guatemala one day!
Chris
Puerto Queztal Guatemala · Guatemala - Apr 2 - Apr 2, 2018
Sebastian our guide on the hike up the volcano was great. Roasting marshmallows on the fresh lava rocks was fun!

Thank you again for your business Bryan. It was a pleasure to have you and your family out on Pacaya Volcano with us. We hope to see you again in Guatemala one day!
Chris

Guatemala orphange · Guatemala - Mar 24 - Apr 1, 2018
Hello there,
My son and I were planning a trip back to his birthplace in Guatemala as well as visiting some orphanages along the way to bring them some donations he had collected. Chris was amazing in helping me out figuring out what was doable and what was not. I truly appreciate all his help which is why I am not giving this a worse review. I also loved our tour guide Ricardo to Rio Dulce Las Canchas and the place he sent us too. However, it really was not a replacement for what I... read more
Best of Guatemala - 8 Days · Guatemala - Mar 10 - Mar 17, 2018
The whole trip was so great and beyond my expectation. Our leader Alex, was the most professional outdoor adventure leader I've met. He speaks English so well and took good care of everyone. He encouraged me a lot before our hiking to Volcano Acatenango. He made great meals for us during hiking. And he is a really nice guy with kindness and humanism. I appreciate a lot that Old Town Outfitters provided me a so comfortable and enjoyable trip. Other guides and drivers I met during the trip were also great. Luv them all.

Hi Siyu,
Thank you so much for your kind words, we always love passing along this feedback to our awesome guides and staff. We hope to see you again in Guatemala one day.
Chris
Mayan Adventure in Guatemala - 6 Days · Guatemala - Feb 14 - Feb 20, 2018
Chris picked perfect activities for our trip. He understood our needs and customized our tour to our liking on the first try! Our guides were young and fun and made sure we got to our destinations. They were early/ontime and provided insightful stories into the Mayan culture in Guatemala. We loved each tour and the local connections each guide had which made our trip more special.

Hi Emma,
Thank you so much for your feedback, great to hear that you enjoyed Guatemala so much! I will pass along your comments to our guides and we look forward to seeing you again in the future!
Chris
Mayan Adventure in Guatemala - 6 Days · Guatemala - Feb 14 - Feb 20, 2018
Chris, our local specialist did a phenomenal job at creating a customized itinerary on a very short turnaround when our travel plans changed right before our trip started. Chris was also really helpful in changing around our plans when there was an unexpected sickness on the trip. All of our guides were amazing. Manuel took us on a walking tour of Antigua which was a great way to start off our trip. In Monterrico, we had a really fun and relaxing afternoon kayaking with Alex. Alex was also... read more

Hi Victoria,
Thank you for the kind words, it was our pleasure to host you and Emma on the outings during your Guatemala visit. I will pass along your praise to our guides, they always appreciate hearing from our clients. Thank you again for your business and we hope to see you in Guatemala again one day!
Chris