Profile photo for Karen González
485 messages
active 6 hours ago

Karen González

I am an entrepreneur who loves Guatemala, its culture and enjoys meeting new people from around the world. I was raised and born in a small town on the Pacific Coast of Guatemala but moved to Antigua 20 plus years ago and simply fell in love with the beauty of Antigua.

Together with my husband, I started a small business in the hospitality industry 5 years ago and since then the passion for connecting with people has been there. I feel lucky to have the opportunity to work with Old Town knowing all the excellence and quality of customer service it has. When Matt offered me the chance to join the team my immediate reaction was Let’s do it!

I feel grateful and excited to be part of the Old Town team because of their work experience and excellence working with local guides and bringing new opportunities to explore for the tourists.

What places and activities do you specialize in?

"Family trips, outdoor experiences in Guatemala."

How did you get involved in travel?

"My fist job was in tourism when I was 18 years old and passion never disappeared. "

Please share a unique travel experience you will never forget.

"I have had several experiences that I will never forget but one of the many and remarkable ones I think is hiking the Tajumulco Volcano which is the highest mountain in Central America. It is an opportunity to connect with your physical condition but also with your mind while you are feeling sore, maybe a bit dizzy or cold and you're thinking why I am here but also when you reach the peak the feelings are everything is worth it. "

Karen is part of the following groups: Guatemala Travel Agents
Top itineraries and travel advice

Recent trip reviews for Karen

Good trip
Guatemala | May 20 - May 28, 2026

B
Brittany N.
Ashburn, VA | Reviewed on Jun 10, 2026
Everything was good even with the tour guide and the shuttle . Everything was planned good and the timing . I would book again Read more

Everything was good even with the tour guide and the shuttle . Everything was planned good and the timing . I would book again

Hotel Reviews
Hotel Casa Palopo
Panajachel

Amazing view and food and the people are nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casona De La Isla
Flores

The hotel was nice , but the chairs by the pool were broken

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Karen González
Karen
Karen González
Local specialist in Antigua Guatemala | Replied on Jun 11, 2026
Britany, It was truly a pleasure meeting you and your sister. Thank you so much for taking the time to share your feedback with us—it means a lot and helps us continue improving our guests' experiences.
I will make sure to inform the hotel about the broken chairs. I'm also happy to hear that you enjoyed the activities, tours, transportation, and had the opportunity to get to know our wonderful guides along the way.
I sincerely hope to welcome you back to Guatemala in the near future.... Read more

Britany, It was truly a pleasure meeting you and your sister. Thank you so much for taking the time to share your feedback with us—it means a lot and helps us continue improving our guests' experiences.
I will make sure to inform the hotel about the broken chairs. I'm also happy to hear that you enjoyed the activities, tours, transportation, and had the opportunity to get to know our wonderful guides along the way.

I sincerely hope to welcome you back to Guatemala in the near future. Whenever you're ready to return, I’ll be here and happy to assist you in planning another memorable adventure.

Karen

Hospitality, kindness and patience.
Guatemala | May 20 - May 28, 2026

Sammi
Sammi N.
Albany, NY, USA | Reviewed on Jun 04, 2026
Had a great time with everyone that I met, from the following :
Juli - our guide
Don Manuel - our driver
El Mono (Erwin) - Pacaya guide
Fernando and Oliverio!!!!
Karen worked with me and my sister about what we wanted to do and was very accommodating. I like change my trip itinerary like probably 5 to 6 different times but she was very patient and I told her what my budget was and she worked with me. She provided pretty much everything for me and spoke with me on WhatsApp to make sure...
Read more

Had a great time with everyone that I met, from the following :
Juli - our guide
Don Manuel - our driver
El Mono (Erwin) - Pacaya guide
Fernando and Oliverio!!!!
Karen worked with me and my sister about what we wanted to do and was very accommodating. I like change my trip itinerary like probably 5 to 6 different times but she was very patient and I told her what my budget was and she worked with me. She provided pretty much everything for me and spoke with me on WhatsApp to make sure that I had what I needed. From making sure that I made it safely to the next destination and to make sure that my driver was around.
I would highly recommend Karen and her team at Old Town. I am going to definitely book another mini trip with her for the volcano hike the big one Fuego.

Hotel Review
Hotel Casa Palopo
Panajachel

This place is like magical and majestic. You come here and you just feel like you're in some type of movie or dream. If everyone here is very nice and very hospitable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Tikal National Park
Explore Tikal National Park
Guatemala

Oliver!!!!!!! What can I not say about this guy? He was very funny and he knows everything about the of history of TIKAL and the whole entire region. Very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Karen González
Karen
Karen González
Local specialist in Antigua Guatemala | Replied on Jun 04, 2026

Sammi,

It was truly wonderful getting to know you and your sister! during your time in Guatemala. I honestly hope that the next time you visit, we can share an adventure together and hike one of our beautiful volcanoes! Acatenango is in the bucket list.

Thank you so much for taking the time to write a review and for your kind words. Your feedback is greatly appreciated it to us and inspires our team to continue creating memorable and meaningful experiences for our travelers. Until next time, my friend.

Hasta la próxima, amiga.