Specialists
Reviews for Old Town Outfitters
4.7

Old Town Outfitters

Founded in 1998, Old Town Outfitters is a full-service adventure travel and destination management company located in the Spanish colonial town of La Antigua. We specialize in designing custom-built trips for both organized groups and independent travelers. Old Town strives to provide unique, high-quality trips which create rewarding experiences for our clients.

Featured trips & expertise

Lake Atitlan and volcanos in the highlands of Guatemala
Guatemala Western Mayan Highlands – 3 Days

This is Guatemalan trekking at its best. The Western Mayan Highlands Trail follows ancient trade routes that once connected the Mayan civilizations of Lake Atitlan to those of Quetzaltenango. Much of this walk is above 10,000 feet (3,000 m), providing phenomenal views of 15 different volcanoes. Watch the sunset over Lake Atitlan, and finish your hike with a dip in the Fuentes Georginas hot springs.

Watch Volcan de Fuego erupt from your campsite on Volcan de Acatenango
Multi-Sport Adventure in Guatemala - 8 Days

You're in for a week of adventure on this action-packed trip to one of Central America's lesser-known gems. Discover the rugged natural beauty of Guatemala as you hike, bike, and kayak around its most stunning attractions and charming towns. You'll camp out overnight on a volcano, go mountain biking through colorful indigenous villages, and paddle through the waters of magical Lake Atitlan.

View of Agua volcano from Antigua, Guatemala
Mayan Adventure in Guatemala - 6 Days

This trip to the heart of Central America offers fascinating historical culture, thrilling adventure, and jaw-dropping vistas. You'll fall in love with the charming colonial city of Antigua, learn about ancient Mayan civilization, and hike and bike some of Guatemala's stunning mountain volcanoes.

Overlooking Lake Atitlan, Guatemala
Luxury and Mayan Culture in Guatemala - 8 Days

Immerse yourself in ancient Mayan culture while traveling in style on this 8-day trip to Guatemala. Pamper yourself in luxury hotels and see the sights from above as you fly by helicopter to some of Guatemala's best attractions. You'll bask in the beauty of magical Lake Atitlan, discover the charming colonial city of Antigua, and participate in a Mayan ceremonial ritual.

Recent Trip Reviews for Old Town Outfitters

Gutamala active vacation, Guatemala - Aug 5 - Aug 11, 2018

Traveler: Herman V. - Local specialist: Chris Gwinner

Guide - Mario - excellent - great guy, very knowledgeable about the area and culture, excellent language skills, friendly, considerate - perfect !
Operator - Chris - very professional in organizing the trip. But, I expected him to come by at the hotel after arrival to review the trip and get to know each other. Again very well organized but a bit missing that personal touch.
Trip was great:
Day 1 Antigua - excellent
Day 2 Pacaya volcano - excellent
Day 3 Lake Atitlan - lake and boat ride as... read more

Guide - Mario - excellent - great guy, very knowledgeable about the area and culture, excellent language skills, friendly, considerate - perfect !
Operator - Chris - very professional in organizing the trip. But, I expected him to come by at the hotel after arrival to review the trip and get to know each other. Again very well organized but a bit missing that personal touch.
Trip was great:
Day 1 Antigua - excellent
Day 2 Pacaya volcano - excellent
Day 3 Lake Atitlan - lake and boat ride as well as the visit to the first Mayan city were super nice (visited local crafts such as herb thee growing and textile weaving). Second city on the lake was boring and from my point of view even annoying to be dragged around town to see the local beliefs and religion.
Day 4 Kayaking and Hiking on//along lake Atitlan was great.
Day 5 Mayan ruins at Ixemtche - super nice but we spend a lot of time that day in the car.
All in all it was a great trip especially taking into account the very short notice we had to get it organized. Many Thanks. We're definitely planning on going back to Guatemala when we have a bit more time to stay longer.

Chris Gwinner, local specialist, responded to this review:

Thank you for the thorough review Herman and I'm glad you enjoyed Guatemala! Mario told me afterwards that he really enjoyed your company. I know this was a very quick process from the initial conversation to your visit, hopefully we were able to provide a great getaway for you. Apologies for not being able to meet you in person, perhaps in the future. Best of luck in the new endeavors and we do hope to see you in Guatemala again in the future!

Guatemala 2018, Guatemala - Aug 4 - Aug 11, 2018

Traveler: Mike R. - Local specialist: Chris Gwinner

Chris and team provided my family with the best vacation we have ever shared together.
This was the first trip to Guatemala for my 2 biological children, as well as the first trip to Guatemala for my youngest daughter that we adopted from Guatemala 13 years ago. It was also our first opportunity visit with Telma, a 9 yr old girl that we sponsor from Guatemala through the organization, Unbound.

When I first reached-out to Chris, I didn't know what to expect. I had very little knowledge... read more

Chris and team provided my family with the best vacation we have ever shared together.
This was the first trip to Guatemala for my 2 biological children, as well as the first trip to Guatemala for my youngest daughter that we adopted from Guatemala 13 years ago. It was also our first opportunity visit with Telma, a 9 yr old girl that we sponsor from Guatemala through the organization, Unbound.

When I first reached-out to Chris, I didn't know what to expect. I had very little knowledge about Guatemala, but wanted to provide my family a very special experience. With just a few suggestions for sights we wanted to see and activities that we wanted to experience, Chris created a complete 7 day itinerary, that included, hotel accommodations, guides, ride transfers, necessary equipment, etc.. no details left out. It was a completely seamless experience which made our trip so enjoyable and stress free. Chris immediately responded to all my requests and questions.

I also can not say enough about his staff. We had the pleasure to spend 4 days with Alex, our guide, who lead us through mountain biking, volcano hiking, village tours, kayaking, and who shared with us his culture and country's history. Along the way he introduced us to many locals that added to our experience. We had "Monkey" guide us up Pacaya, and make us Smores from active volcanic ash and rock. We met Mary a local villager from Santiago, who taught us how create a traditional Mayan headdress, We met Delphina and her sister, who belong to a local textile cooperative in San Juan who shared with us their family craft of making textile goods by hand. While stopping for lunch at a restaurant we were invited to make our own tortillas. Lastly, we had the opportunity to hike the ancient city of Tikal and experience the ruins with our guide Andres. He was very knowledgeable about Mayan history and was able to share the history of Tikal with our family.

Never would we have experienced so much in such a short time without the help of Chris and KimKim. Thank you guys for the trip of a life time!!!

Chris Gwinner, local specialist, responded to this review:

Wow Mike, thank you for such a thorough and thoughtful review! These are the types of trips that are rewarding for our team and we're so glad that you and the rest of the family enjoyed your trip to Guatemala. It's hard to describe but I believe you found the personal connections with Alex, Telma, Mono, and so many other locals that make visiting Guatemala so special.

I will be sure to share your review with Alex and the rest of the Old Town Outfitters team , thank you again.

We look forward to seeing you back in Guatemala in the future!

Guatemala, Guatemala - Jun 22 - Jun 24, 2018

Traveler: Agus S. - Local specialist: Chris Gwinner

Overall, the experience is good. The guides are knowledgeable, courteous, friendly; both the guides and drivers are very professional. However, even though this was a private tour, it still felt like we were on a tour group, albeit a very small group of two, with a preset agenda and timetable. The tour was lacking flexibility as we were dashing from one destination to another, spending too much time in a destination that we had no interest in (e.g. the jade shop demonstration or the visit... read more

Overall, the experience is good. The guides are knowledgeable, courteous, friendly; both the guides and drivers are very professional. However, even though this was a private tour, it still felt like we were on a tour group, albeit a very small group of two, with a preset agenda and timetable. The tour was lacking flexibility as we were dashing from one destination to another, spending too much time in a destination that we had no interest in (e.g. the jade shop demonstration or the visit to Maximon) and too little time or not at all in something that we found interesting along the way. I felt we were constantly being told: "Now, sit here and learn about this pyramid. Now, visit this chocolate shop. Now, go in that boat to visit Maximon. etc. etc."

Perhaps it was partly my mistake for not explaining very clearly what I was looking for in a "private tour". Instead of a "private tour", perhaps what I had really wanted was simply a driver who can take me to the places that I want to visit and who can help me with the logistics of getting tickets, figuring out boat schedule, etc. And speaking of driver, our driver, Danillo, was very nice. But his driving is frightening; we always seemed to be in a rush to be somewhere at a certain time, just like in a group tour.

We felt so relieved when the tour was over and we had just a little bit of time to ourselves in Antigua.

Chris Gwinner, local specialist, responded to this review:

Thank you for the honest and frank feedback Agus. This type of feedback is how we learn from our clients and try to always improve our service for future tours. I do think we were maybe on 2 different pages in terms of a "custom tour" vs. more of a "fixer" along the way to help facilitate your own ideas/plans. Our experience has been that most of our clients prefer to have the plans/logistics coordinated ahead of time but I appreciate your desire to do more as it comes to you. I will also... read more

Thank you for the honest and frank feedback Agus. This type of feedback is how we learn from our clients and try to always improve our service for future tours. I do think we were maybe on 2 different pages in terms of a "custom tour" vs. more of a "fixer" along the way to help facilitate your own ideas/plans. Our experience has been that most of our clients prefer to have the plans/logistics coordinated ahead of time but I appreciate your desire to do more as it comes to you. I will also have a meeting with Danilo about this driving, that's feedback that we take seriously and never would want our clients to feel unsafe during transport.

Thank you again for your feedback and business - best of luck in your future travels!

Ioana

Guatemala vulcano trip, Guatemala - Jul 27 - Jul 30, 2018

Traveler: Ioana T. - Local specialist: Chris Gwinner

Chris and his colleagues did a great job planning our vacation in Guatemala and we had an excellent time. The visit to Pacaya Vulcano followed by the spa experience was a treat for the entire family. The white water rafting day was fun and we were happy to hear about the noble mission of Rios Guatemala (the rafting company) which is a non-profit aiming to use the money raised from organizing adventure trips to cleanup the rivers in Guatemala and educate the local communities how important... read more

Chris and his colleagues did a great job planning our vacation in Guatemala and we had an excellent time. The visit to Pacaya Vulcano followed by the spa experience was a treat for the entire family. The white water rafting day was fun and we were happy to hear about the noble mission of Rios Guatemala (the rafting company) which is a non-profit aiming to use the money raised from organizing adventure trips to cleanup the rivers in Guatemala and educate the local communities how important is to keep the nature clean of garbage. And lastly, our tour guide Alex was really nice and we enjoyed his company for the first 2 days---very knowledgeable and passionate about Antigua history and our kids loved hanging out with him.

Chris Gwinner, local specialist, responded to this review:

Thank you again for your business Ioana and your kind words above! Alex said he had a great time with the kids and we hope that we left a good impression of Guatemala with the entire family. Hopefully we will see you again in Guatemala one day!
Chris

Puerto queztal guatemala, Guatemala - Apr 2 - Apr 2, 2018

Traveler: Bryan C. - Local specialist: Chris Gwinner

Sebastian our guide on the hike up the volcano was great. Roasting marshmallows on the fresh lava rocks was fun!

Chris Gwinner, local specialist, responded to this review:

Thank you again for your business Bryan. It was a pleasure to have you and your family out on Pacaya Volcano with us. We hope to see you again in Guatemala one day!
Chris

Julie

Guatemala orphange, Guatemala - Mar 24 - Apr 1, 2018

Traveler: Julie L. - Local specialist: Chris Gwinner

Hello there,
My son and I were planning a trip back to his birthplace in Guatemala as well as visiting some orphanages along the way to bring them some donations he had collected. Chris was amazing in helping me out figuring out what was doable and what was not. I truly appreciate all his help which is why I am not giving this a worse review. I also loved our tour guide Ricardo to Rio Dulce Las Canchas and the place he sent us too. However, it really was not a replacement for what I... read more

Hello there,
My son and I were planning a trip back to his birthplace in Guatemala as well as visiting some orphanages along the way to bring them some donations he had collected. Chris was amazing in helping me out figuring out what was doable and what was not. I truly appreciate all his help which is why I am not giving this a worse review. I also loved our tour guide Ricardo to Rio Dulce Las Canchas and the place he sent us too. However, it really was not a replacement for what I told him my original plan was for that day which was a relaxing day at Semuc Champey. The first tour to Tikal was very good in that Edwardo was able to show me the rules of the road since he drove my car to Tikal. He was also able to speak to the Hertz rental car person when they lost my reservation. That was great!!
As for the other tours not so great. After great discussion with Chris that I thought the tours he was offering were far more expensive than others I found on different tour sites he assured me that they were better in quality. We initiated the early departure to Pacaya Volcano so that we could get back on the road to our next destination. We were not to be picked up at the hotel rather meet at his place in Antigua. We also encouraged him to find more people to go on the trip as it would be cheaper and more entertaining for us. They did find one more for the pacaya trip and apparently they left without us. We were told that his place was next to Central Parque and a map we had said it was on the corner of it. So we went to all 4 corners before we decided to head down a remote street and found it at 7:15. I tried to call Chris and no one attempted to call me as Edwardo did when our plane was delayed for Flores. So I feel that us being the original people for this tour and the fact that we had already paid deserved a call to see if we were having difficulty. If that had happened they would have found us one block away. I am not sure if Chris did not give him the number or he chose not to try it but either way it was unprofessional. At this time I chose to cancel our last trip in Pana as I did not see anyone else joined and I did not want to pay the huge price for a potentially unsatisfactory trip as well. Chris has graciously attempted to return some of the money however, I am not sure if I agree with taking the 25% off of the last trip as we cancelled in plenty of time.
I am not saying I would not recommend this site again but I certainly would have some reservations. I appreciate the return of monies but it would be better if it was a full return especially since the 2nd one was not exactly what we expected either but we were not asking for a return. Sorry this was long, but I guess I wanted to make sure you got all the information.

Best of guatemala - 8 days, Guatemala - Mar 10 - Mar 17, 2018

Traveler: Siyu W. - Local specialist: Chris Gwinner

The whole trip was so great and beyond my expectation. Our leader Alex, was the most professional outdoor adventure leader I've met. He speaks English so well and took good care of everyone. He encouraged me a lot before our hiking to Volcano Acatenango. He made great meals for us during hiking. And he is a really nice guy with kindness and humanism. I appreciate a lot that Old Town Outfitters provided me a so comfortable and enjoyable trip. Other guides and drivers I met during the trip were also great. Luv them all.

Chris Gwinner, local specialist, responded to this review:

Hi Siyu,
Thank you so much for your kind words, we always love passing along this feedback to our awesome guides and staff. We hope to see you again in Guatemala one day.
Chris

Emma

Mayan adventure in guatemala - 6 days, Guatemala - Feb 14 - Feb 20, 2018

Traveler: Emma L. - Local specialist: Chris Gwinner

Chris picked perfect activities for our trip. He understood our needs and customized our tour to our liking on the first try! Our guides were young and fun and made sure we got to our destinations. They were early/ontime and provided insightful stories into the Mayan culture in Guatemala. We loved each tour and the local connections each guide had which made our trip more special.

Chris Gwinner, local specialist, responded to this review:

Hi Emma,
Thank you so much for your feedback, great to hear that you enjoyed Guatemala so much! I will pass along your comments to our guides and we look forward to seeing you again in the future!
Chris

Mayan adventure in guatemala - 6 days, Guatemala - Feb 14 - Feb 20, 2018

Traveler: Victoria M. - Local specialist: Chris Gwinner

Chris, our local specialist did a phenomenal job at creating a customized itinerary on a very short turnaround when our travel plans changed right before our trip started. Chris was also really helpful in changing around our plans when there was an unexpected sickness on the trip. All of our guides were amazing. Manuel took us on a walking tour of Antigua which was a great way to start off our trip. In Monterrico, we had a really fun and relaxing afternoon kayaking with Alex. Alex was also... read more

Chris, our local specialist did a phenomenal job at creating a customized itinerary on a very short turnaround when our travel plans changed right before our trip started. Chris was also really helpful in changing around our plans when there was an unexpected sickness on the trip. All of our guides were amazing. Manuel took us on a walking tour of Antigua which was a great way to start off our trip. In Monterrico, we had a really fun and relaxing afternoon kayaking with Alex. Alex was also able to help us when our transportation fell through last minute which was invaluable. My favorite day was our tour around Lake Atitlan. Edgar is really knowledgeable and was able to answer all of our questions. He showed us the beautiful town of San Juan where we explored the women's textile co-op and did some shopping. Our last day, we took a cooking class at Guatemala Food where we made a yummy and traditional dish of Pepian with Fernando, Joaquin, Carolina, and her family. The class was a really great way to end our trip and the group was really funny.

I'm so happy we chose to use KimKim and were partnered with Old Town Outfitters to assist with our trip! Our trip to Guatemala wouldn't have been the same without them.

Chris Gwinner, local specialist, responded to this review:

Hi Victoria,
Thank you for the kind words, it was our pleasure to host you and Emma on the outings during your Guatemala visit. I will pass along your praise to our guides, they always appreciate hearing from our clients. Thank you again for your business and we hope to see you in Guatemala again one day!
Chris