Old Town Outfitters

Thank you so much for your wonderful review, Ryan and Nicole! It was a true pleasure working with you and planning your trip to Belize. I’m really glad to hear that everything went smoothly and that you were able to simply relax and enjoy the experience; that’s always my goal.

I also appreciate your collaborative approach throughout the entire process. Your clear communication and openness made it easy to tailor the itinerary to your preferences, even when we had to adjust plans due to the weather. I’m very happy the alternative activities worked out and that you enjoyed them.

Thank you again for your trust and for recommending me and kimkim. I’d be honored to help you plan your next adventure, to Guatemala maybe, whenever you’re ready!

Best regards from Antigua,
Alex

Hola Christy,

Thank you so much for your message! I’m really happy to hear you enjoyed your trip and that everything went smoothly. Thank you for the feedback and details to take into consideration for other travelers.

It was a pleasure working with you, and I hope to plan another adventure together soon! Maybe Guatemala next time around. A bit more adventurous.

Warm regards from the city of the eternal spring,
Alex
Alex

Hola Chad,

Thank you so much for your kind words! I’m extremely happy and pleased to hear you had such an amazing experience and that everything from the resort to the excursions went smoothly. It truly means a lot to know our efforts helped make your trip memorable.

I will pass the message to Lilia and the rest of the team.

It was a real pleasure working with you and Christy, and I hope to help you plan another adventure soon! Maybe Guatemala next time? I would love to meet you guys. Lilia spoke highly of you all.

Warm regards from the colonial city,
Alex

Thank you so much for your wonderful feedback, Edward! I’m pleased to hear you had such an amazing time with Willy and Gerson. They’ll be thrilled to know you appreciated their company and care. They shared that you were fun, easygoing, and made them feel like they were spending time with a friend

It means a lot to us that you connected with the local culture and enjoyed every part of your adventure. We’ll be ready to welcome you back anytime for more MTB or perhaps a nice, easy vacation in Belize, similar team, same spirit! Big hug from Antigua, Edward!

Best regards from the city of the eternal spring,
Alex

Thank you so much for sharing your detailed feedback and for trusting me with your family trip to Belize and Guatemala. I’m very happy to hear you had a wonderful experience overall and that you found both destinations beautiful. It’s also great to know you enjoyed the guides you met along the way and that I was able to assist whenever needed.

That said, I take your comments very seriously. I completely understand how important it is, especially when traveling with children, to have consistency with a dedicated guide in each region. Someone who can provide history and context while also taking care of the small but essential details like water, snacks, and meal breaks makes a big difference. This is something I’ll pay closer attention to when arranging future trips so that expectations are clearer and the experience feels more seamless.

I also acknowledge your concerns about pickups and the occasional disconnect with drivers. While I was glad to step in when needed, my goal is to prevent these situations from happening at all. I am already addressing these points with our trusted partners to strengthen communication and make sure transfers are smooth and stress-free. For logistical and budget reasons, we generally do not assign one guide for an entire trip, but I will be clearer about this distinction going forward so expectations are aligned from the beginning.

Your feedback is invaluable, and I truly appreciate the time you took to share it. It will help me continue to refine and improve the way I coordinate these details for future travelers.

Warm regards,
Alex

Thank you so much for taking the time to share such kind words! It means the world to us to know that every detail, effort, and bit of care from our entire team helped make your trip truly unforgettable.

Joel and Giani will be thrilled to hear how much you appreciated their energy and attentiveness, especially with the children (and those Pacaya Volcano shoulders hahhaha). And Vini, of course, will be super happy to read your message; he's warmth and dedication are at the heart of what makes these experiences so special, especially with families and kids.

We feel so lucky to have been part of your community journey and can’t wait for the chance to welcome you back for another adventure, maybe Belize next time around. :)

With immense gratitude,
Alex & the Team

Thank you so much for your kind message, Miki.

Working with you was truly easy thanks to your clear and assertive communication at all times.

Nery and the entire team are very grateful for your kindness and for the openness with which you embraced our culture and everything Guatemala has to offer.

I hope the rest of your work trip in Costa Rica went smoothly, and that you’ll soon be back home to share the memories of your journey with friends and family.

Sending you a warm hug from the charming city of Antigua,
Alex