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Old Town Outfitters

Founded in 1998, Old Town Outfitters is a full-service adventure travel and destination management company located in the Spanish colonial town of La Antigua. We specialize in designing custom-built trips for both organized groups and independent travelers. Old Town strives to provide unique, high-quality trips which create rewarding experiences for our clients.

Old Town Outfitters is part of the following groups: Guatemala Travel Agents, Honduras Travel Agents, Belize Travel Agents

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Recent Trip Reviews for Old Town Outfitters

This was the second time we have used KimKim ...
Belize | Feb 16 - Feb 27, 2026

Dawne
Dawne D.
United Kingdom | Reviewed on Mar 04, 2026
This was the second time we have used KimKim to help us plan a holiday in Central America, and would not hesitate to recommend them Our most recent trip was to Belize, where we were fortunate to have guidance and support from Alex Conrado. He was so very helpful in his advice and professional knowledge of locations (we particularly wanted wildlife, nature, birds) and places to stay within our budget. He booked all the locations and arranged connecting transport which were all reliable... Read more

This was the second time we have used KimKim to help us plan a holiday in Central America, and would not hesitate to recommend them

Our most recent trip was to Belize, where we were fortunate to have guidance and support from Alex Conrado. He was so very helpful in his advice and professional knowledge of locations (we particularly wanted wildlife, nature, birds) and places to stay within our budget. He booked all the locations and arranged connecting transport which were all reliable and comfortable. All our trips to additional experiences (for instance on one transfer, we had time to stop and enjoy cave tubing through a cave system - something we would not have known about with Alex suggesting it) were reliably on time, with kind and knowledgeable drivers/guides who made us so welcome.

Our holiday was so much richer with the additional input provided by Alex, as he knows the country and what opportunities would be available to us in each of our chosen locations.
He also took the time to meet us when we happened to be in Antigua in Guatemala when he was there. We really enjoyed meeting face to face, and putting a face to a name, such a lovely opportunity for us.

Thanks Alex, 5 gold stars from us!

Hotel Reviews
Birds Eye View Lodge and Tours Belize
Belize

What a wonderful location. The views over the lagoon are superb. We thoroughly recommend the early morning boat birding tour with Leonard, whose knowledge cannot be bettered. We also enjoyed several birding walks both around the lodge, on the shoreline and in the pine forest, all wonderful. A night walk was also a great experience. Food was traditional and delicious (though too much salt - for our taste and health, is added to many dishes - our only recommendation, especially as there are salt and pepper pots on every table should one prefer). Every member of staff was kind and helpful and we felt looked after the whole time we were there (5 nights). Day trip to Laminai was great day trip. Thoroughly recommend and came away having seen over 100 species of different birds!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parrot Cove Lodge
Placencia

Loved the location. Easy to walk along safe beach, great for swimming and photographing brown pelicans and frigate birds. Breakfasts fine, overlooking beach. Evening meals expensive, but there are lots of other places to explore including an Italian restaurant (La Tratoria) nearby for reasonable delicious meals. Staff very kind and so helpful. Room very quiet and comfortable with lovely hot shower.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Falling Leaves Lodge
San Ignacio

Lovely location, within walking distance of Cahel Pech ruins. Lovely breakfasts/evening meals, overlooking the canopy, great pool to cool off in at the end of a day. Saw a kinkajou, aguti and ferruginous pygmy owl in the grounds. Staff very kind and helpful. Restaurant overlooking views of San Ignacio.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cockscomb Jaguar Preserve Hike Tour
Cockscomb Jaguar Preserve Hike Tour
Belize

This trip would be better if we had left at 6am, rather than 8am. By the time we arrived at the reserve, the day was already very warm, and we missed any early birds and wildlife. However the walk in the jungle was beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Lamanai Tour
Lamanai Tour
Belize

30 mile boat trip to Laminai, on a speed boat. Would have preferred the boat to have travelled more slowly, but appreciate that there would not have been enough time, as the boat trip was already an hour long. Felt the speeding boats on the river did little to enhance any animals in the water or on the surrounding trees on the banks of the river.

Quality of Experience
Guides, Drivers and Staff
Transport
Birding-by-Boat at Lodge and Crooked Tree; Baboon Sanctuary
Birding-by-Boat at Lodge and Crooked Tree; Baboon Sanctuary
Crooked Tree Village

Cannot recommend this experience highly enough. Make sure you go on the 6 am boat tour to maximise the best light and the most birds. 3 hrs in boat before breakfast. Leonard was our guide, and he is truly outstanding in both knowledge and looking after his guests.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Hopkins  with Cave Tubing Tour en Route
Transfer from San Ignacio to Hopkins with Cave Tubing Tour en Route
Belize

Unexpected and amazing experience floating down a river through ancient cave system. Thoroughly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Xunantunich Maya Ruins Tour
Xunantunich Maya Ruins Tour
Belize

Having visited Mayan ruins at Tikal, Cahel Pech and Laminai our visit to Xunantunich was by far the best. The drive there was over a hand cranked car ferry, which was fun. Our guide used to work as an archaeologist on this site, so was extremely knowledgeable and had both the official story and his own ideas - so wonderful. The ruins are inspiring with views over into Guatamala. We got there quite early, so had the site largely to ourselves.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day visit to Butterfly Ranch at the Green Hills
Half day visit to Butterfly Ranch at the Green Hills
Belize

This was the best butterfly farm we have every visited. Our guide was knowledgeable and kind. We were shown all the stages from how the eggs are collected, the growing on of the pupae and watched butterflies emerging. There was also an opportunity to walk in the forested grounds and sit and watch hummingbirds feeding.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Mar 05, 2026

Thank you so much for your kind words! It truly means a lot to hear that you had such a wonderful experience in Belize. I’m really glad I could help you discover the wildlife, nature, and special experiences that make the country so unique. It was also a real pleasure meeting you in Antigua; putting faces to names always makes these trips even more special.

I hope you manage to sort things out with your luggage and fees claim.

Thank you again for trusting me with your journey, and I wish you many beautiful adventures ahead.

Happy trails,
Alex

Alex set us up with a fantastic 5 day Belize ...
Belize | Feb 27 - Mar 3, 2026

C
Christopher W.
Newark, NJ | Reviewed on Mar 04, 2026
Alex set us up with a fantastic 5 day Belize getaway. All transports went flawlessly. Our guides for the ATM and cave tubing trips (Abraham and Marvin) were knowledgeable and had great senses of humor. The snorkel trip to shark alley will not be forgotten any time soon! We’ll definitely be using kimkim again the future. Read more

Alex set us up with a fantastic 5 day Belize getaway. All transports went flawlessly. Our guides for the ATM and cave tubing trips (Abraham and Marvin) were knowledgeable and had great senses of humor. The snorkel trip to shark alley will not be forgotten any time soon! We’ll definitely be using kimkim again the future.

Activity Reviews
Hol Chan/Shark Ray Alley - from Ramons Village
Hol Chan/Shark Ray Alley - from Ramons Village
Belize
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Belize
Quality of Experience
Guides, Drivers and Staff
Transport
Actun Tunichil Muknal (ATM) caves day tour
Actun Tunichil Muknal (ATM) caves day tour
Belize
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Mar 04, 2026

Hola Christopher and Danielle,

Thank you again for your kind words! I’m so glad your Belize getaway was such a great experience from start to finish. It means a lot to know the guides made the adventures both informative and fun, and that snorkeling trip is definitely one for the books!

Whenever you’re ready for your next adventure, I know Kimkim would be great for another fantastic trip. Perhaps, if you’re open to ideas, Guatemala could be a fantastic option, and I'll be happy to make it memorable.

It would be a pleasure to help you explore it someday!

Happy trails!
Alex

A perfect adventure in Belize
Belize | Feb 19 - Feb 28, 2026

M
Michelle M.
| Reviewed on Mar 01, 2026
Alex was an incredible partner in planning our trip. We asked for his help without a lot of notice, and he was able to book all our hotels and excursions so quickly. He was very responsive and answered all our questions. There were no issues on our trip - it was so relaxing because everything was taken care of. All of the hotels and tours exceeded expectations. We were especially happy with our ATM cave tour with Darryl, our driver Cameron, and our snorkelling experience with Christian. Read more

Alex was an incredible partner in planning our trip. We asked for his help without a lot of notice, and he was able to book all our hotels and excursions so quickly. He was very responsive and answered all our questions.

There were no issues on our trip - it was so relaxing because everything was taken care of. All of the hotels and tours exceeded expectations. We were especially happy with our ATM cave tour with Darryl, our driver Cameron, and our snorkelling experience with Christian.

Hotel Reviews
Falling Leaves Lodge
San Ignacio

Nice clean private cabin with very comfortable bed. Restaurant was good and the overall service was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Palms Oceanfront Suites
san pedro

Beautiful location and view from the room. Everything was very clean and well maintained. It was nice to have a kitchen where you could prepare meals.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parrot Cove Lodge
Placencia

Amazing hotel, incredible view, access to the beach, very helpful staff and a restaurant on site that is one of the best in Belize.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Mar 03, 2026
Thank you so much for your incredibly kind wordsMichelle. It truly means a lot to me that you trusted me to help plan your trip, especially on short notice. You made it easy for me with your quick communication. I’m so happy to hear that everything flowed smoothly and that you were able to fully relax and enjoy the experience. That’s always my main goal. Knowing that the hotels and tours exceeded your expectations makes me very happy, and I’ll be sure to pass along your lovely feedback to... Read more

Thank you so much for your incredibly kind wordsMichelle. It truly means a lot to me that you trusted me to help plan your trip, especially on short notice. You made it easy for me with your quick communication.

I’m so happy to hear that everything flowed smoothly and that you were able to fully relax and enjoy the experience. That’s always my main goal. Knowing that the hotels and tours exceeded your expectations makes me very happy, and I’ll be sure to pass along your lovely feedback to Darryl, Cameron, and Christian. They will be super excited to hear it!

It was an absolute pleasure creating this journey for you both. Thank you again for the opportunity, and I hope our paths cross again for another adventure in the future, maybe in Guatemala, perhaps.

Best regards from the lovely city of Antigua,
Alex

This trip was amazing for the three couples t...
Belize | Feb 4 - Feb 15, 2026

Marcie
Marcie W.
Seattle, WA | Reviewed on Feb 22, 2026
This trip was amazing for the three couples that celebrated our 50th wedding anniversary with us! Starting at Falling Leaves resort with Paula (just the best), that sent us off to beautiful tropical paradise of Mayan ruins with our wonderful guides Jacer at Caracol, Lewis at Xunatuich & Jorge at Tikal. They were all very well informed, fun & educational! On to cave tubing a very special treat! Victor was a great guide.
Then our last several days were spent on the island/Peninsula of...
Read more

This trip was amazing for the three couples that celebrated our 50th wedding anniversary with us! Starting at Falling Leaves resort with Paula (just the best), that sent us off to beautiful tropical paradise of Mayan ruins with our wonderful guides Jacer at Caracol, Lewis at Xunatuich & Jorge at Tikal. They were all very well informed, fun & educational! On to cave tubing a very special treat! Victor was a great guide.
Then our last several days were spent on the island/Peninsula of Ambergris Caye in San Pedro at Ramons resort! What a perfect end to a perfect trip! White sand beaches, 80 degrees of warm balmy weather, snorkeling, eating great food....! What is not to love about this kind of treatment from a people who care about you & your vacation. I can only tell you how much Alex as our travel coordinator worked on this trip to make our dreams come true! He exceeded every expectation that we had, the trip for all of us will be forever in our memories & will be discussed, praised & all the "remember when's" with our special friends that celebrated this event with us! Go to Belize it was magical!!!
And if you need help Alex with KimKim are right there waiting for you to help with amazing guides, lodging, transportation.... They made the trip everything it was!!!!
Thanks to all who helped us on this journey of our 50 anniversary!
Forever grateful
Neil & Marcie

Hotel Reviews
Falling Leaves Lodge
San Ignacio

A very quite, clean, comfortable retreat to jump off to see the Myan ruins! Paula is absolutely the best! All our guides mentioned in our review were great! Definitely a place to return to.

Authenticity & Character
If you leave early on your adventure it's is best to order breakfast at a certain time for the next day, everytime so the staff have time prepare & lunch if you need it.
Location
Sits up on the hill next to another Myan ruin, how great is that!
Staff
Paula is amazing, that girl gets stuff done! But all the staff were absolutely the best, friendly, helpful & most of all happy you are at their hotel!
Cleanliness & Comfort
Great!!! Clean, comfortable, quite
Ramon's Village Resort
San Pedro

Perfect....! 80 degrees, warm balmy breeze, toes in the sand, perfect food, I could go on & on! But you get the picture so don't wait, go to Belize, it was wonderful!!!!

Authenticity & Character
The location of perfect, thatch roofs, Palm trees swaying in the balmy breeze... But for me it was the overall friendliness of the Belizean people that made the trip absolutely perfect! They are so glad you chose their county to vacation in, spend your time, money & make memories together with them. They are proud of their heritage, hard working, industrious & they want their country to be better for future generations. They are putting in protective laws to respect the environment & yet supply jobs for families. Tourism is their # 1 industry & the people are working hard to balance that. Go support them & you will fall in love with not only Belize but the people!
Location
Right on the beach, all adminities right there, easy to everything from one location. No muss, no fuss just a perfect trip!!!!
Staff
Every staff member we met was so kind, helpful, polite & wanted your stay to be amazing! You don't see that kind of desire much now days but you will in Belize!
Cleanliness & Comfort
Everything in, around & on the resort was immaculate & clean! It was wonderful!
Best Western Bitlmore Plaza
Belize City

Staying here is great as an on the way though option. The real life of Belize is outside of Belize City. So if you are passing thru for a night it works well. We did eat at the roof to of Tito's Vino I think it was called & had a wonderful evening sunset dinner that was delicious!!! Go there to eat, amazing!!!

Authenticity & Character
It was great for one night thru the city before our next destination.
Location
Clean, comfortable, quite. Not really a walking area to go do something so plan a cab.
Staff
Very helpful in getting cabs, shuttles...
Cleanliness & Comfort
Inside by the pool & hotel are was very nice, safe & clean. If ordering food it takes awhile & is just ok. Much better options away from the hotel are available.
Activity Reviews
Caracol Mayan Site
Caracol Mayan Site
Belize

Don't wait, just go! Book your trip thru Alex & KimKim. You will not regret this trip!!! Just nothing short of incredible & amazing!

Quality of Experience
The Myan ruins, culture & history is so interesting with good lessons in life & so absolutely incredible to see. Pictures do not do this justice you need to have eyes on top take this in!
Food
Everything!!!! The food was amazing & delicious! I loved everything's we had!
Guides, Drivers and Staff
I can not say enough positive things about out drivers Cameron or late night driver kept us safe & took us to a local pub for great food, Jacer our Caracol guide & resident know it all about every bird imaginable ( you enthusiasm is catching), Lewis our Xunituch guide ( he has been on that site since 8 yrs old) & knows just about everything there is to tell & Jorge out Tikal guide who can read ancient hydrographics, who can do that... And make a two he drive to Tikal interesting & fascinating! The amount of information is astounding! Thank you!!!! These are only a few of the great people that made our trip amazing! Thanks to Alex off course who put it together Lilia who was in step with us the entire way, Sophia as she learns the guide business, good luck with your restaurant too! All our drivers, transporters, luggage... so many details & all made easy, simple & not one glitch is a testimony on how these guys work hard to make your trip as perfect as possible. It is a concentrated effort that is for sure! Thanks to all for inviting us & caring for us!!!
Transport
Every person was in time, know exactly where, when & how to get us to our next destination! We had three couples & we all can't at different times, different areas, a logistical nightmare if you ask me! But it was perfect!!!!
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

Please don't miss this amazing site & if your can request Jorge as your guide & driver you scored big!!! He was the best & the information he carries around is like a digital download. You will be amazed at this site. One day is really not long enough so when we go back we will stay longer to get the full effect of this amazing place.

Quality of Experience
The people of Belize made this trip! The country of course is beautiful but the people are so friendly & they truly want you to fall in love with their country & enjoy everything it has to offer!
Guides, Drivers and Staff
Absolutely flawless! Punctual, safe & fun!!!
Transport
Not having to drive, figure out the roads or worry about how to get somewhere! Hire a guide!!!
Xunantunich Maya Ruins Tour
Xunantunich Maya Ruins Tour
Belize

All I can say again is go! Don't wait book your trip & go! It is beautiful, exciting, romantic.... Whatever feeds your soul you will find it in Belize with the friendliest, happiest people in earth I believe. They welcome you with open arms & you leave as friends! All our " friends" that we have helped while we were in Belize have a standing offer at our home so we can return the favorite of their excellent care & hospitality. I hope they take us up on our offer!!!

Quality of Experience
The country is absolutely beautiful & varied so you won't get jaded or bored!
Guides, Drivers and Staff
I know I have repeated this in my review multiple times but hire the drivers & guides! You cannot go wrong supporting these hard working people & you will learn & enjoy the culture so much more thourghly. They put all their efforts into you & your trip so you don't have a thing to worry about but to look, learn & enjoy the beauty!
Transport
Everyone person was in time, cars, vans & all other transportation was clean, timely & all personnel was helpful & gracious to us tourists.
Barton Creek Canoeing Tour
Barton Creek Canoeing Tour
Belize

I rated this even though we did not do this outing. But our friends absolutely lived it & their guide was amazing & showed them all the sites!

Quality of Experience
Guides, Drivers and Staff
Transport
Rio Pool Guided tour (Part of the Pine Ridge tour)
Rio Pool Guided tour (Part of the Pine Ridge tour)
Belize

This was a down day for us. We had been in the go with the ruins & we slowed our pace to just enjoy some gentle walks, education about the area, culture & history from Jacer our guide. It was a perfect day to slow down & just enjoy some local sites.

Quality of Experience
Jacer our guide! So enthusiastic & full of info!!!
Guides, Drivers and Staff
The Belizean people just seem to be naturally happy friendly people! So they are a joy to be around!
Transport
Always on time, professional, courteous & so helpful!
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Belize

Everything was perfect! Everyone was on time, friendly & helpful!

Quality of Experience
Again the people, the people, the people are absolutely amazing!
Guides, Drivers and Staff
Everything was great about Belize & the people! Go enjoy!!!
Transport
Made the trip so easy!
Hol Chan/Shark Ray Alley - from Ramons Village
Hol Chan/Shark Ray Alley - from Ramons Village
Belize

What's not to love about warm water, fish, sea turtles, string rayes!

Quality of Experience
Great boat guides, so wonderful!
Guides, Drivers and Staff
The people are all wonderful!!!! Take the trips!
Transport
On time, gracious, friendly!
Coral Gardens/Manatee Snorkel Experience from Ramon's Village
Coral Gardens/Manatee Snorkel Experience from Ramon's Village
San Pedro

Our guide looked hard but it didn't get to see the manatee but we got to see so many other marine wildlife, dolphins played in the boat wake! How fun!!!

Quality of Experience
Great time & people!!!
Guides, Drivers and Staff
Great experienced guides & such a great sense of humor!!! They were wonderful!
Transport
On time, safe, very helpful!
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Feb 23, 2026
Hola Niel and Marcie, Reading this truly means a lot to me. Thank you! First of all, congratulations again on celebrating such an incredible milestone. 50 years is something so special, I hope I manage to get there one day. I'm glad you chose to celebrate it in Belize with dear friends, which makes it even more meaningful. It was an absolute honor to help you plan it. I’m so happy to hear that Lilia and Paula took great care of you at Falling Leaves, and all the guides and the team had an... Read more

Hola Niel and Marcie,

Reading this truly means a lot to me. Thank you!

First of all, congratulations again on celebrating such an incredible milestone. 50 years is something so special, I hope I manage to get there one day. I'm glad you chose to celebrate it in Belize with dear friends, which makes it even more meaningful. It was an absolute honor to help you plan it.

I’m so happy to hear that Lilia and Paula took great care of you at Falling Leaves, and all the guides and the team had an amazing impact on your experiences. Each of them is truly passionate about what they do, and it shows.

Ending in San Pedro at Ramon’s Village with warm weather, white sand, snorkeling, and wonderful food sounds like the perfect grand finale. That balance of adventure, culture, and relaxation is exactly what I hoped this anniversary visit would feel like for you all.

Thank you for your incredibly kind words about my role in planning this celebration. I genuinely put my heart into making sure every detail aligned with your vision, and knowing it exceeded your expectations is the greatest reward I could receive.

What makes me happiest is imagining all the “remember when…” moments you’ll continue sharing with your friends for years to come. Those are the real souvenirs and the beauty of traveling.

I must say that working with you was also very enjoyable and incredibly easy, with great communication and amazing feedback during the planning process.

Forever grateful to have been part of such a beautiful celebration, and if anytime you decide to visit Guatemala, I would love to create a wonderful experience in my country too.

Big hug from Antigua,
Alex

Evaluation of Guatemala tour
Guatemala | Jan 16 - Jan 26, 2026

J
Judith J.
Los Angeles, CA | Reviewed on Feb 12, 2026
The tour itself was well organized, with many interesting sites and activities. Guatemala is a fascinating country, where everyone was extremely friendly. The hotels were very comfortable and accommodating. The cooking class was delightful and fun. I don’t think I’ll ever have the wherewithal to recreate the delicious meal! The hike up the Takaya volcano was a good challenge and a thrill, with great views when we finally arrived at the summit. Seeing the Maya ruins at Tikal National Park... Read more

The tour itself was well organized, with many interesting sites and activities. Guatemala is a fascinating country, where everyone was extremely friendly. The hotels were very comfortable and accommodating.

The cooking class was delightful and fun. I don’t think I’ll ever have the wherewithal to recreate the delicious meal! The hike up the Takaya volcano was a good challenge and a thrill, with great views when we finally arrived at the summit. Seeing the Maya ruins at Tikal National Park was unforgettable; hard to know that an entire civilization has disappeared but left monuments only one can imagine what went on there.

The day hike to the Volcano Chicabal on the last day before we left to return to the U.S. was unrealistic, as it meant about 8-10 hours driving along with a 2-4 hour hike. If it had been a day earlier it could have worked, but once we realized the problem it couldn't be changed due to the guide’s schedule and we chose to return directly to Guatemala City.

Safety was an issue that had been mentioned. The KimKim drivers were very careful. Our representative at Outdoor Adventures, Alex, took extra precaution when he heard of a political disturbance in the country. We much appreciated this precaution.

All told, the guides were very pleasant.

The trip would have been greatly enhanced if the guides had better proficiency in English and had provided more information about the sites, the history and all the land we covered. There were times when one of our guides seemed to stray way ahead of us that left us a bit confused, if not deserted. That said, he did return but it didn't always feel like he was there for us. It would have helped if the guides paid more attention to our safety and paid more attention to where we were on the trails and among the ruins, rather than lead and not look back to where we were.

Thank you for a memorable experience in your loving Guatemala.

All best,
Judith and Barbara

Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Feb 13, 2026
Thank you very much for taking the time to share your feedback. I truly appreciate your thoughtful notes, and I’m very happy to hear that you enjoyed the overall plan. It was a genuine pleasure meeting and working with both of you. I would also like to share some honest reflections from my side. At times, it was a bit challenging to coordinate and finalize certain details due to limited or unclear information about your previous plans, preferences, and updates along the way. Despite this, I... Read more

Thank you very much for taking the time to share your feedback. I truly appreciate your thoughtful notes, and I’m very happy to hear that you enjoyed the overall plan. It was a genuine pleasure meeting and working with both of you.

I would also like to share some honest reflections from my side. At times, it was a bit challenging to coordinate and finalize certain details due to limited or unclear information about your previous plans, preferences, and updates along the way. Despite this, I worked to create a well-balanced itinerary using the details you shared and adapting as more clarity became available, double-checking via calls, whatsapp and on the kimkim website.

Regarding the volcano visit on the last day, the intention was to align it carefully with your travel timeline. The activity was planned for the morning, followed by the transfer in the afternoon, so it would not feel rushed or overwhelming. While the drive itself is naturally long, it was necessary regardless of the day’s activity. I’m glad you had the opportunity to experience such an authentic cultural highlight before departure.

That said, your feedback is very valuable to me, and I always aim to improve my communication and planning process. If there was anything specific from our side, besides the English level, that contributed to how you felt during the trip planning or execution, I would sincerely appreciate you sharing it. Your insights help me continue improving the experience for future travelers. Sharing what guide made you feel that way would be a great window of opportunity to help us improve.

Thank you again for your trust, your feedback, and the opportunity to assist with your trip. I wish you both all the best and many more wonderful adventures ahead.

Best from Antigua,
Alex

Amazing Trip to Tikal and Rio Dulce!
Guatemala | Jan 29 - Feb 2, 2026

Erin
Erin M.
Miami, FL | Reviewed on Feb 09, 2026
My daughter and I had a wonderful time on this trip. We only had 4 nights/5 days in Guatemala and wanted to make the most of this short trip to some fairly remote areas. Our guide Oliver took us to see the Mayan ruins in Tikal (for sunrise) and in Yaxha, and he was wonderful. Fernando was our driver and took us everywhere - he was also amazing! And Daniello was our captain for the day on the Rio Dulce to Livingston. I had a pretty big delay with my flight getting from Atlanta to... Read more

My daughter and I had a wonderful time on this trip. We only had 4 nights/5 days in Guatemala and wanted to make the most of this short trip to some fairly remote areas. Our guide Oliver took us to see the Mayan ruins in Tikal (for sunrise) and in Yaxha, and he was wonderful. Fernando was our driver and took us everywhere - he was also amazing! And Daniello was our captain for the day on the Rio Dulce to Livingston.

I had a pretty big delay with my flight getting from Atlanta to Guatemala City, which meant I had to wait to get a flight into Flores until the next morning. Chris was so helpful in adjusting things for me, and we were able to fit in all of the outings originally planned by making some adjustments. Thank you very much for making this a very special trip for us! I was also delighted to add a lot of new birds to my bird list!

Erin

Activity Review
Sunrise Tour of Tikal National Park
Sunrise Tour of Tikal National Park
Guatemala

Incredibly powerful to watch the sunrise from the Mayan temple and we saw so many cool birds in the jungle after sunrise!

Quality of Experience
Guides, Drivers and Staff
Oliver, Fernando and Daniello were all so wonderful!
Transport
Our driver was always on time and did a great job coordinating everything
Local specialist: Chris Gwinner
Chris
Chris Gwinner
Local specialist in Antigua, Guatemala | Replied on Feb 09, 2026

Thank you for taking the time to leave us a review Erin! I'm so glad you and Jessie were able to get to know Northern Guatemala with our local team, even with your initial travel hiccup. Be sure to spread the word to your friends and family, the more people know about our beautiful country the better. Thank you again for your business!

Amazing Trip Planned for Us in Belize
Belize | Dec 31 - Jan 7, 2026

Jenilee
Jenilee E.
Minneapolis, MN | Reviewed on Jan 18, 2026
This was an amazing trip and we didn't have to worry about anything. Everything was set up for us to have a fun but relaxing vacation. Alex listened to what I wanted to do in Belize and came up with the best itinerary and made sure everything I wanted to do was part of it. He is very easy to get in touch with as well. 100% highly recommend KimKim and Alex! Read more

This was an amazing trip and we didn't have to worry about anything. Everything was set up for us to have a fun but relaxing vacation. Alex listened to what I wanted to do in Belize and came up with the best itinerary and made sure everything I wanted to do was part of it. He is very easy to get in touch with as well. 100% highly recommend KimKim and Alex!

Hotel Reviews
Falling Leaves Lodge
San Ignacio

We had a Cabana room and it was wonderful. It was our own little house and surrounded by jungle/forest, but just a few steps from the pool. There is a restaurant right on site and the food is very good. You can text with the owner and have your breakfast ready for you at specific times in the morning so you can eat before your excursions.

Authenticity & Character
Location
The view and proximity to the town
Staff
Cleanliness & Comfort
Very clean and will do service every day or when you request
Ramon's Village Resort
San Pedro

What a beautiful resort right on the ocean. We had a jungle bungalow on the 2nd floor and it was a great view. There are all sorts of different rooms to choose from. The pool area is beautiful and there is a restaurant and a Coffee/Drink bar too. They do not serve liquor, however, the coffee, wine and beer was enough for us. The only thing I did not like was no TV in any guest rooms. The only way to watch TV was in the public area by the pool and bar.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Xunantunich Maya Ruins Tour
Xunantunich Maya Ruins Tour
Belize
Quality of Experience
Guides, Drivers and Staff
Transport
Actun Tunichil Muknal (ATM) caves day tour
Actun Tunichil Muknal (ATM) caves day tour
Belize
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Belize
Quality of Experience
Guides, Drivers and Staff
Transport
Hol Chan/Shark Ray Alley - from Victoria House Resort
Hol Chan/Shark Ray Alley - from Victoria House Resort
Belize
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Jan 18, 2026
Thank you so much for taking the time to share such a thoughtful review, Jenilee. It truly means a lot to hear that you had an amazing trip and were able to relax and enjoy Belize without any worries. I’m really glad the itinerary reflected what you were hoping to experience and that everything came together smoothly with the help of Lilia and the rest of the team. It was a pleasure planning this trip for you and Mike. I appreciate your trust throughout the process; your communication was... Read more

Thank you so much for taking the time to share such a thoughtful review, Jenilee. It truly means a lot to hear that you had an amazing trip and were able to relax and enjoy Belize without any worries.

I’m really glad the itinerary reflected what you were hoping to experience and that everything came together smoothly with the help of Lilia and the rest of the team. It was a pleasure planning this trip for you and Mike. I appreciate your trust throughout the process; your communication was very clear, and that made it easier for me.

Thank you again for the kind recommendation; it genuinely means a great deal to me, the team, and our partners. I hope Belize leaves you with unforgettable memories, and I’d be more than happy to help anytime you’re planning your next adventure, maybe to Guatemala?

Warm regards from the lovely city of Antigua,
Alex

Vinicio was exceptional.
Guatemala | Jan 12 - Jan 17, 2026

P
Pendleton W.
Ashburn, VA | Reviewed on Jan 18, 2026
Vinicio was exceptional. Read more

Vinicio was exceptional.

Hotel Review
Porta Hotel Antigua
Antigua Guatemala

Excellent accomodations and good food. Grumpy front desk staff was the only negative.

Authenticity & Character
Location
Staff
Be friendly
Cleanliness & Comfort
Activity Reviews
4x4 Acatenango Volcano Camping Tour - Day 1
4x4 Acatenango Volcano Camping Tour - Day 1
Guatemala

Once in a lifetime experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour of Lake Atitlán Villages
Boat Tour of Lake Atitlán Villages
Guatemala

Beautiful. The cooperatives felt like a shakedown, though, with disinterested presenters explaining the work and then hovering until a purchase wasade.

Quality of Experience
Guides, Drivers and Staff
Transport
Pacaya Sunset hike
Pacaya Sunset hike
Antigua

Incredible views. Great experience overall.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Jan 22, 2026
Thank you so much for taking the time to share your feedback. I truly appreciate your comments, Pen. I’m very sorry to hear that your experience at the hotel wasn’t the best. I’ll be passing this information along to the hotel manager and reservations team, as it’s definitely an area where improvements can be made. I completely agree with you, a place as beautiful as that deserves a level of service that truly matches the overall experience. Thank you again for being so open and honest.... Read more

Thank you so much for taking the time to share your feedback. I truly appreciate your comments, Pen.

I’m very sorry to hear that your experience at the hotel wasn’t the best. I’ll be passing this information along to the hotel manager and reservations team, as it’s definitely an area where improvements can be made. I completely agree with you, a place as beautiful as that deserves a level of service that truly matches the overall experience.

Thank you again for being so open and honest. I’ll also be sure to pass along your message to Vinicio; he was genuinely excited to meet you and had nothing but great things to say about you.

Hopefully, our paths cross again. If you ever plan another trip to Belize, I’d be more than happy to help. :)

Wishing you and Valerie a wonderful day.

Best regards from Antigua,
Alex

Amazing Trip!
Guatemala | Jan 12 - Jan 17, 2026

Valerie
Valerie R.
Dallas, TX | Reviewed on Jan 17, 2026
Our trip was amazing! Our primary guide, Vinicio, was the best guide ever. He was knowledgeable, very friendly, well spoken and made sure we were happy at all times. The entire trip was extremely well planned and organized. Our transportation was always on time and our drivers were professional and courteous. The entire team worked seamlessly together and we're very attuned to the details. I would highly recommend Alex and his group to anyone traveling in the area. Read more

Our trip was amazing! Our primary guide, Vinicio, was the best guide ever. He was knowledgeable, very friendly, well spoken and made sure we were happy at all times. The entire trip was extremely well planned and organized. Our transportation was always on time and our drivers were professional and courteous. The entire team worked seamlessly together and we're very attuned to the details. I would highly recommend Alex and his group to anyone traveling in the area.

Hotel Review
Porta Hotel Antigua
Antigua Guatemala

Beautiful property, wonderful food, clean and comfortable room, great amenities and helpful staff. The front desk personnel were less friendly and professional unfortunately.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Jan 18, 2026
Thank you so much for taking the time to share such a thoughtful and generous message, Valerie. It truly means a lot to the team. I’m beyond happy to hear that you had such an amazing trip and that Vinicio made such a positive experience for your visit. He is very passionate about what he does, and your words perfectly reflect the dedication, knowledge, and care he brings to every experience. I will make sure to share your feedback with him and the entire team. We put a lot of hard work... Read more

Thank you so much for taking the time to share such a thoughtful and generous message, Valerie. It truly means a lot to the team.

I’m beyond happy to hear that you had such an amazing trip and that Vinicio made such a positive experience for your visit. He is very passionate about what he does, and your words perfectly reflect the dedication, knowledge, and care he brings to every experience. I will make sure to share your feedback with him and the entire team.

We put a lot of hard work into planning each detail, from logistics to guides and transportation, so knowing that everything felt seamless and well-organized is extremely rewarding, and your appreciation truly motivates us to keep raising the bar.

Thank you again for trusting me with your journey and for recommending our team. It was a real pleasure working with you and Pen, and you will always be welcome back in Guatemala.

Until the next adventure, maybe Belize next?

Warm regards from lovely Antigua,
Alex

Eduardo and his company should never have bee...
Belize | Dec 30 - Jan 7, 2026

A
Aimee D.
Minnetonka, MN | Reviewed on Jan 14, 2026
Eduardo and his company should never have been our travel specialist. We booked a trip to Belize and he is based in Guatemala. We had so many issues on this trip and I fault Eduardo and his lack of visibility and boots on the ground. It was our fifth trip we’ve booked using KimKim and it was by far the absolute worst. The others have been incredible. While Belize was incredible and we had a fabulous time, it was super stressful basically every day because something was messed up with our... Read more

Eduardo and his company should never have been our travel specialist. We booked a trip to Belize and he is based in Guatemala. We had so many issues on this trip and I fault Eduardo and his lack of visibility and boots on the ground. It was our fifth trip we’ve booked using KimKim and it was by far the absolute worst. The others have been incredible. While Belize was incredible and we had a fabulous time, it was super stressful basically every day because something was messed up with our hotel reservation or the timing is outings or being double booked, etc.

Hotel Reviews
Ramon's Village Resort
San Pedro

Loved this hotel!!! The only complaint would be that they don’t serve hard liquor so no fun frosty cocktails while on the beach or at the pool. Otherwise - it’s perfect!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Falling Leaves Lodge
San Ignacio

The staff at Falling Leaves were incredible! And the restaurant was really great. The lodging varies and due to our travel agent screwing up our stay, we went from a pretty basic room to the honeymoon suite on our last night there. So I think it’s important to understand the different options when staying there. And it’s not true that it’s a 10 min walk to the city center. It’s a 30 min walk and all uphill on the way back.

Authenticity & Character
Location
Not close enough to city center
Staff
Staff was amazing!’
Cleanliness & Comfort
Activity Reviews
Xunantunich Horse Backriding Maya Ruins Tour
Xunantunich Horse Backriding Maya Ruins Tour
Belize

It is a must do if you like horseback riding. Our guide were absolutely incredible - Jose and Hank. They were so attentive and always looking out for our safety. And the ruins were amazing! Loved everything about this excursion!

Quality of Experience
Guides, Drivers and Staff
Transport
Actun Tunichil Muknal (ATM) caves day tour
Actun Tunichil Muknal (ATM) caves day tour
Belize

By far the most dangerous but coolest thing I’ve done in my life!

Quality of Experience
Food
Guides, Drivers and Staff
Should’ve been more attentive given I fell and he had no clue.
Transport
Hol Chan/Shark Ray Alley - from Victoria House Resort
Hol Chan/Shark Ray Alley - from Victoria House Resort
Belize

First of all - we stayed at Ramon’s where the excursion departed from. Again - complete sloppiness on the part of our Guatemalan travel specialist. And after I notified him of the issue he never clarified with Ramon’s so good thing I went early to check us in because they would’ve seen a transport to Victoria house to pick us up. Again, I’m sure we paid for that transportation that never happened. But the actually snorkeling was the best we’ve ever done. Or was incredible and the crew was awesome! Safest snorkeling I’ve ever done also! We saw sea turtles, nurse sharks, eels, stingrays, an octopus and sooo many more fish. It is a MUST!

Quality of Experience
Guides, Drivers and Staff
Cacao Farm & Chocolate Making Tour
Cacao Farm & Chocolate Making Tour
San Ignacio

I would’ve given this a 5 had we actually gotten what we paid for. We showed up at the cooking demonstration and were told they don’t do cacao farm tours and we would only get a 45 min cacao making demonstration. After I lost my mind with both our local travel guy and our one in Gautama la, after the demonstration we got taken to a random guys cacao farm. He couldn’t sprang English and we got eaten alive by mosquitos etc. it was not what we were expecting or what we paid for. Complete and utter disappointment. We totally got hoodwinked

Quality of Experience
Learned a lot during the cacao demonstration!
Guides, Drivers and Staff
The guy doing the demonstration was great!
Transport
Cooking Class at San Ignacio
Cooking Class at San Ignacio
Belize

It was absolutely fantastic! Cannot recommend enough!!

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Belize

While we LOVED the tubing experience, our driver and “guide” was a man of few words and didn’t speak English well. So it was not as great as it could’ve been. He didn’t tell us what we were doing to do and then after the experience, let us linger at lunch and we missed the 1:30 boat to Ambergris Caye and had to wait until the 3 pm - missing 1.5 hours on the island when the weather was awesome. He also didn’t tell us what we needed to do to check our bags for the ferry or get our tickets. It was an absolute disaster.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Mar 06, 2026
Dear Aimee and David; Thank you for sharing your feedback. We sincerely regret that the logistical challenges you experienced caused unnecessary stress during your time in Belize. At Old Town Outfitters, we pride ourselves on delivering seamless adventures, and On this occasion, we fell short of the high standards in some of the involved activities you’ve come to expect from Kimkim. We would like to clarify that the issues regarding your hotel reservation and the automated payment emails... Read more

Dear Aimee and David;

Thank you for sharing your feedback. We sincerely regret that the logistical challenges you experienced caused unnecessary stress during your time in Belize. At Old Town Outfitters, we pride ourselves on delivering seamless adventures, and On this occasion, we fell short of the high standards in some of the involved activities you’ve come to expect from Kimkim.

We would like to clarify that the issues regarding your hotel reservation and the automated payment emails were the result of an internal system error. While we took immediate action to resolve the booking upon your arrival to ensure your comfort, we understand how unsettling these notifications can be during a vacation.

Regarding the scheduling, we take full responsibility for the miscommunication with our local provider in San Ignacio and the clerical error in the final itinerary notes. Please be assured that there were no intentional double-bookings, but we recognize that the conflicting information created confusion that distracted from your experience.

Belize is a destination we manage with trusted local partners, and your feedback is invaluable in helping us tighten our 'Coordination in the ground' coordination. We are glad that, despite these issues, you found Belize to be incredible.

We hope you keep good memories from Belize.

Sincerely,

Eduardo & the Old Town Outfitters Team