Old Town Outfitters

Leigha,
Thank you so much for your kind words! It was truly a pleasure helping you plan your Guatemalan adventure.

I’ll be sure to share your kind words with Pablo, Rudy, the Old Town team, and Josias. They will be happy to know that you enjoyed your adventures with them!

Thank you again for your trust and for recommending us to other active and adventurous travelers.

Warm regards from the Land of Eternal Spring,

Karen

Thank you so much for your thoughtful feedback and for sharing your perspective as a travel advisor and specialist, Arnold. I really appreciate your notes on the trip.

I’m glad the planning and execution went well with Esmeralda’s help. She’s amazing, and I couldn’t agree more with your kind words about her.

I had the sense that the trip may have felt a little rushed for your family, but I’m glad you made the most of it. Thank you again for your generous comments. I hope our paths cross again, and please feel free to reach out if I can help with anything in the future. I’d also be happy to share some advice if you’re planning a trip to Belize.

Take care, and best from Antigua, Alex

Hey Aaron and Meghan,

Thank you so much for your wonderful feedback! You were both such a pleasure to work with.

The whole process was incredibly seamless because you knew exactly what you wanted from your trip and communicated it so clearly. When a traveler can share their vision with someone who knows the destination well, it makes the planning process really enjoyable, and I’m glad I was able to do my part in bringing your ideas together and creating a special experience for you both.

And you look fantastic in the pictures! You’re such a beautiful couple, and it’s wonderful to see you enjoying the trip.

I’ll definitely share your feedback with our team in Belize so they can hear about your experience as well. It will mean a lot to them!

And if Guatemala ever makes it onto your travel list, I would be incredibly excited to help you plan another adventure, and hopefully have the chance to meet you both in person.

Wishing you the very best in all your future adventures, and thank you again for trusting me with such a special trip!

Best from Antigua,
Alex

Thank you so much for taking the time to share this. Reading your feedback truly made my day.

It was such a pleasure helping your family plan this adventure, and knowing that the itinerary flowed exactly as intended. Confirming my effort to ensure a good, balanced trip means a lot to me.

I especially loved hearing about your experiences with the team and partners. They are wonderful people, and I know they will be thrilled to hear that they helped make such a positive impact on your trip. The story about the little dog barking and pointing out monkeys is sometimes the best guide in Belize, haha... It’s those unexpected moments that often become the most memorable.

I'm also delighted that Ka'ana and Ramon’s exceeded your expectations. Both properties have so much character, and it's wonderful to know they helped create such a comfortable and enjoyable experience for your family.

Thank you again for trusting me with your family vacation. Helping create experiences that bring families together and leave them with lasting memories is one of the most rewarding parts of what I do. I hope Belize remains a favorite family story for many years to come, and whenever you're ready for your next adventure, I would be honored to help again, Guatemala next time perhaps.

Warmest regards from Antigua,
Alex

Britany, It was truly a pleasure meeting you and your sister. Thank you so much for taking the time to share your feedback with us—it means a lot and helps us continue improving our guests' experiences.
I will make sure to inform the hotel about the broken chairs. I'm also happy to hear that you enjoyed the activities, tours, transportation, and had the opportunity to get to know our wonderful guides along the way.

I sincerely hope to welcome you back to Guatemala in the near future. Whenever you're ready to return, I’ll be here and happy to assist you in planning another memorable adventure.

Karen

Sammi,

It was truly wonderful getting to know you and your sister! during your time in Guatemala. I honestly hope that the next time you visit, we can share an adventure together and hike one of our beautiful volcanoes! Acatenango is in the bucket list.

Thank you so much for taking the time to write a review and for your kind words. Your feedback is greatly appreciated it to us and inspires our team to continue creating memorable and meaningful experiences for our travelers. Until next time, my friend.

Hasta la próxima, amiga.

Thank you so much for your kind words, John! It truly makes me happy to hear that everyone enjoyed the trip and had such a great experience in Belize.

Ka’ana Resort is very special, and Barton Creek and Hol Chan/Shark Ray Alley are always unforgettable highlights, so I’m glad your group loved them as well.

It was an absolute pleasure helping you organize this adventure, and hopefully next time I’ll have the chance to welcome you to Guatemala too!

Warm regards from San Pedro, Belize.
Alex

Thank you so much for sharing this! I’m really happy to hear you loved your experience in Belize and the guides did a good job making your trip great.

I truly appreciate you pointing out the pickup delay. You’re absolutely right, it would have been better to communicate that in advance. We’ll make sure to improve our communication on this moving forward, so expectations are always clear. I am already in touch with the person in charge.

Thank you again for the helpful feedback. I wish you all a wonderful return home.

Happy trails,
Alex

Thank you so much for sharing this, Maggie! It truly means a lot to hear. We hope you are doing better and your health is back on track. I’m really glad the team was able to adjust everything as needed and that you felt well supported throughout the trip. I’ll be sure to pass along your kind words to Vini; he’ll be so happy to know he made a good effort for your experience.

Guatemala really is a special place, and I’m grateful you were able to enjoy its beauty, color, and culture. We're sorry you missed part of it. :(

And please know that if you ever decide to visit Belize in the future and reach out to plan your trip, I will absolutely do everything in my power to secure a special upgrade or a courtesy for you, especially considering how your trip in Guatemala ended. It would be my pleasure to welcome you back and help create another wonderful experience.

PD: Is easy to visit the Tikal ruins from Belize.

Warmest regards,
Alex