Esteban Tittaferrante

This was our first experience using a travel agent so we weren't really sure what to expect, but my husband researched kimkim and we decided to use them to plan our family trip to Belize. We have always planned our trips ourselves and it is stressful, overwhelming and not very relaxing while you're there (unless you're doing a cruise, or all-inclusive).

We started by filling out some information about our destination, what we wanted to do, accommodation preferences, length of stay, areas we wanted to visit, etc. Kimkim then matches you with local professionals who know the area(s). So, Esteban came back with a very appealing itinerary in what felt like one day! I did extra research and verified his suggestions via TripAdvisor, etc. We made a few tweaks to the plan based on preferences (switching accommodation for instance) but it was a very easy, pain-free process, which is exactly what we wanted. The only thing we had to do ourselves was book our flights. As soon as that was taken care of, Estenban worked with us diligently to confirm all plans. He was a great communicator and very responsive. When it came to leaving for our trip, he connected us with the Operations & Logistics team via WhatsApp who would be our daily contacts while we were away. We had a call with them the day before we left to go over the itinerary and ask any questions. This was invaluable and made us feel very comfortable that we were in good hands. Thank you Catherina and Fabian!

Once we were in Belize, the group texted us daily to confirm plans for the next day and they always followed up with us at the end of each day. We felt reassured knowing that if we encountered any issues, they would be easy to reach and would help us. Luckily, everything was seamless. The only issue with had was with our first hotel and the cost of their shuttle service into the local town...it was extortionate, so we texted our contacts and within a few minutes they responded with a solution. They arranged a driver for us at less than half the cost of the hotel....a driver/tour guide we had already met! All of their tour guides and drivers were excellent - genuine, interesting, timely, professional.

My only suggestion as an area of improvement: when booking our first hotel, I asked if we could switch to something I thought suited my family more - to a hotel I had seen online but thought might be unavailable. They were able accommodate this request, for which I was thankful. However, once we were there, I realized that this hotel was a mistake...the hotel was very nice, but it was far from the local town and even further from 90% of the activities we were doing. In this case, I encourage kimkim to probe a bit more as we saw plenty of options while we were there. Not knowing the area at all, we would have welcomed them to challenge us on this hotel request since they are the experts.

If you're looking for someone to help you plan your dream vacation, or you simply want a hassle-free experience and no headaches while you're away, then we'd definitely recommend kimkim. You will pay a little extra for the privilege but this was well worth it!! We hope to use them again in the future.

We first visited Roatan for a daughters wedding, than planned an 8 day Quatamala and Belize trip thru Company Kimkim. They used Columbus Quatmala Travel and all was amazing. We had special tour guides and drivers that were extemely knowledgeable and prompt. For most of Quatmala, we had Roberto (Lake Atitlian..visited villages around the lake, etc.) & Antiqua) , who had so much energy, personality knowledge, passion, flexiable, intuitive and just fun! He was definitely our favorite. Then we had Carlos who took us on a 5 hours tour of Tikal National Park Mayan Ruins. Another fantastic tour... but he was a little more serious, still very knowlegble & focused. Johnathan was a driver who drove us to the Belize border, but shared a lot of knowledge on the way. We met Renee at border, who toured us thru Xunantunich Mayan ruins... A very happy, knowlegeable, flexible guy. Also shared much knowledge while driving. We enjoyed him as well. Carmeron picked us up at Hopkins hotel and drove us to Belize airport. Again he shared a lot of knowledge as he drove us for two hours.
I cannot say enough good things to describe both companies, Kimkim and Columbus Quatmala Travel. Both were unbelievably responsive and flexible! We gave them an idea of our preferences. They asked questions to ensure we were happy with their suggestions all along the way. Very communitive. They planned the trip from the moment we stepped off the plane in Quatamala til when getting on the plane home in Belize. Every hotel was amazing! Every tour was over the top! Every guide was truly fantastic. We can't thank this group enough! We will definitely being using them again to plan our next year's trip. They are a real find!!!!! sidenote: there were many highlights on this trip, but one that is a favorite is the snorkeling trip we took with Med and Richie D at the Jaquar Reef Hotel in Hopkins (Almond beach). Real local guys...they were a total BLAST! While snorkeling the Barrier Reef, they caught 4 lobster & 3 fish. They cleaned them and gave us 2 lobsters and a mango they just picked off the tree. Brought them back to our hotel chef and he mades us the most amazing meal with a mango sauce and rice. TO DIE FOR. The whole snorkeling experience was a once-in-a-life-time experence from the time picked up and dropped off. Almost 5 hours (supposed to be 4). An amazing trip to be sure! Wouldn't have changed any of these experiences. Thanks to all of you, for your patience, sharing of knowledge and of yourselves. Words aren't enough... God Bless!