Kimkim Trip Reviews

We had an amazing trip to Peru, although there was a stressful period leading up to it. We initially worked with another travel agent to plan our trip, but at some point communication stopped and we didn’t hear from her for about a month. I also take some responsibility for not reaching out to Kimkim sooner. As our trip got closer, Kimkim connected us with Liz, who took over our itinerary.

From that point on, Liz and the Kimkim team went above and beyond. Liz had to step into a trip she hadn’t originally planned and make sure everything was rebooked and confirmed. She was incredibly responsive and made us feel that we were being taken care of. Once we arrived in Peru, everything ran seamlessly. We loved all of our hotels, our guides were knowledgeable and engaging, and every transfer and transportation arrangement was on time.

There were so many memorable experiences. We loved the farm experience where we learned about traditional cooking and enjoyed a Pachamanca lunch. Lunch high in the Andes surrounded by mountains and llamas was another unforgettable experience.

We also had a fantastic time in Cusco with our guide, Natalie. She was knowledgeable, fun, and made our time there even more special.

One of the biggest highlights of the trip was hiking the short Inca Trail to Machu Picchu. A few people in our group struggled with altitude sickness, and our guides were incredibly patient, attentive, and helpful. We were also surprised with an amazing freshly prepared lunch halfway through the hike—definitely not what we expected while hiking the Inca Trail! Reaching Machu Picchu after the hike was an experience we will never forget.

What could have been a very stressful situation before our departure turned into a fantastic trip. We really appreciate how Liz and Kimkim stepped in, took ownership, and made sure we had the experience we had been looking forward to. We would absolutely recommend Liz and Kimkim.

Hotel Review

Sonesta Posadas del Inca Yucay

Urubamba

Beautiful and peaceful hotel. The staff was incredibly friendly and accommodating, the food was great, and they had nightly entertainment that our group really enjoyed. The one thing I wish I had understood beforehand was the location. If you’re using the hotel as a base for day trips and traveling to Machu Picchu, there can be a lot of driving. We encountered quite a bit of traffic and ended up spending more time in the car than we expected. Knowing that now, I might have chosen to stay in Ollantaytambo instead. That has nothing to do with the hotel itself, though—the hotel was fantastic and we really enjoyed our stay.

Staff

The staff was incredibly friendly and accommodating

Cleanliness & Comfort

Activity Reviews

Shared Ziplining & Via Ferrata in The Sacred Valley

Sacred Valley

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Short Inca Trail 1/2

Peru

Quality of Experience

Food

The food was delicious, and all of our dietary restrictions were accommodated. We were especially impressed that they could prepare such a wonderful multi-course meal right on the trail. It was completely unexpected and made our Inca Trail experience even more memorable.

Guides, Drivers and Staff

A few people in our group struggled with altitude sickness, and our guides were incredibly patient, attentive, and helpful.

Transport

Adam provided thoughtful guidance and recommendations for our epic trip to Iceland, including a detailed itinerary; google map points; and food and drink recommendations.

Hotel Reviews

Reykjavík Lights by Kea Hotels

Reykjavík

Very nice hotel but away from the downtown area.

Hotel Stundarfridur

Stykkisholmur

Very nice view and nice, small hotel, but the shower nozzles were difficult to turn and we were scalded by the hot water.

Hotel Bru Countryside

Selfoss

Large property but we were in an apartment in the back. It was a handicapped accessible room with an open shower in the bathroom. Not the nicest of rooms. The main room in the lobby was nice and breakfast was extensive.

Hótel Lækur

Hella

Very nice staff and had horses and a sauna!

Reykjavík Marina - Berjaya Iceland Hotels

Reykjavík

Lovely hotel - nautical theme.

Activity Reviews

Hvammsvik Hot Springs (& Nature Reserve)

Iceland

Very crowded the day after the eclipse and not enough staff to handle the crowd.

Laugaras Lagoon

Iceland

Sky Lagoon

Iceland

My favorite lagoon.

Blue Lagoon

Iceland

Salomé was very helpful planning our trip. He was even able to accommodate a last minute change and add my other daughter to the trip. We loved seeing Stonehenge. Our driver David was very pleasant and knowledgeable. We saw the book of Mormon at the Prince of Wales Theatre and had amazing seats.. the sanctuary house hotel was a very nice place to stay and would love to stay there again.

Hotel Review

The Sanctuary House Hotel

London

Great place to stay. The rooms.were clean and comfortable. we had two rooms and we were able to get them right next-door to each other. Would definitely stay there again.

Authenticity & Character

Quaint but modern amenities.

Location

Walking distance to most places

Staff

Staff was very helpful

Cleanliness & Comfort

Rooms were exceptionally clean and comfortable

Activity Reviews

An Evening at the West-End! Tickets to a Show of Your Choice

London

Excellent show “the book of Mormon“. Our seats were dead center right up front. Lovely theater.

Quality of Experience

Guides, Drivers and Staff

Transport

Thames River Cruise

London

Quality of Experience

Guides, Drivers and Staff

Transport

Changing of the Guard Guided Tour

London

Quality of Experience

Guides, Drivers and Staff

Private tour of Stonehenge from London

London

Quality of Experience

Guides, Drivers and Staff

Transport

Tower of London Early Access Tour with Beefeater

London

The Beefeater was very knowledgeable and interesting. You get a nice history prior to exploring on your own. Love the ravens.

Quality of Experience

Guides, Drivers and Staff

Transport

I chose KimKim for a large moment in my life: my second time overseas, my first time in Portugal, and the only time I'll be proposing. For years I had hoped to travel to Portugal, and over time it became apparent that this was where I should propose to my (previously known as) girlfriend. I count myself BLESSED to have been matched with Tiago, almost as if destiny was pulling the strings. After a few messages back and forth, I could feel the warmth and kindness, and knew I was in good hands. Tiago listened to how we liked to travel and created a plan with me that would hit all the requirements and create a perfect space for the proposal. In Lisboa, we experienced a sunset cruise with the coolest crew you could meet, experienced a traditional Fado performance in one of the oldest Fado houses, and explored old palaces and beautiful parks with Francisco (also the coolest and kindest guy you could meet). We spent 3 hours driving to Porto with Pedro, and we did not stop talking once. Conversation flowed like honey and the hours blew by. In Porto we had a private cooking lesson with the funniest and coolest chef, Sara Verde, and got to literally get our hands on authentic food (we cut up our own squid). We chose to go in August due to the eclipse passing through, and Porto was the perfect setting for the proposal (it was amazing and she said yes). Last on my bucket list for Portugal was the Azores, and Tiago started us off the first morning with a whale watching tour where we got to see multiple species of dolphins and multiple whales. The rest of the time on the island Tiago really let us explore: each day he had a full itinerary written up that we could pick and choose from. We got to experience beautiful lagoon views from the tops of mountains and beach swimming like we had never experienced: surrounded by cliffs and in the clearest water you've seen. Throughout the trip Tiago was just a message away, and had an arsenal of other helpers that were also invested in us having a great time. We had an amazing trip and loved all the people involved. Thank you, Tiago. And Francisco and Pedro too 😉

Raquel and her several assistants put together the perfect trip to Spain to see the eclipse for 8 travelers. The hotels were nice, in the center of cities, the guides were very knowledgeable, and suggested restaurants and excursions were appreciated.
We enjoyed the next trip to Barcelona for just the two of us as well. I wish we had more days to explore the city. I appreciate the effort Raquel and her team put into finding the best hotels for our budget, and the best experiences to give us a sense of how wonderful Spain is.

Amazing trip to Barcelona. Our planner Hector did a fabulous job of preparing a wonderful trip for my family when we came to Spain to watch the total eclipse. We stayed in Barcelona at a wonderful hotel (Ohla Barcelona) and loved the city. I and one of my daughters are vegan so we were thrilled to find that Barcelona is a center of vegan cuisine with many restaurants to choose from. Hector was very informative and planned a lot of great activities with great guides which included Tapa bar tour with Boris, tour of old city with Miguel, trip to Montserrat with a winery tour and tasting and a visit to the Black Madonna, our travel to Zaragoza for the eclipse, and finally our kayaking and snorkeling trip with Stepan on the Costa del Sol. We hope to come back to Barcelona again and would definitely use Kimkim again.

Hotel Review

Ohla Barcelona

Barcelona

Beautiful rooms. Great location. Hotel roof pool and bar one of the highlights of our trip!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Barcelona in Bites: Tapas as Local

Barcelona

This was a great way to start our experience in Barcelona with. Our guide was very informative and he made sure that there were options for the two of our group who are vegan.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Costa Brava Coastal Escape: Kayak, Snorkel & Scenic Walks

Spain

This was one of the highlights of our trip. Our guide Stepan was fantastic and experience itself - kayaking and snorkeling in the Mediterranean was great. The day was beautiful and the water was so warm and clear.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Montserrat & Catalan Wine of Penedès Region

Barcelona

We enjoyed the very information tour of the winery and the tasting that followed. The topography of this area is amazing and it was an interesting trip to see the Black Madonna.

Quality of Experience

Guides, Drivers and Staff

Transport

Barcelona Highlights: Guided Walk & Iconic Sagrada Família

Spain

Our guide Miguel was fantastic - full of great information about the old city and the Sagrada Família.

Quality of Experience

Guides, Drivers and Staff

Transport

It is hard to capture the most memorable aspects of our experience because there were so many. The eclipse itself amazed us: the steady loss of light, and then especially the return of the light. The three older folks (Dan, Vic and Drea) held each other's hands as the light changed. We loved observing the changing landscapes as we drove. Milo loved watching the puffins and the experience at Blue Lagoon and our side trip to a second set of thermal pools: Hvammsvik. Emmett explained the hydrodynamic features of the different waterfalls to those of us who had never navigated whitewater. Drea was especially moved by Gullfoss and we all loved learning about Sigríður's insistence on saving the falls from exploitation. Sasha was most exhiliarated by going off trail and he and Emmett enjoyed running and sliding down a steep field on their butts. A few of us got our shoes sopped by an unexpected wave as we looked up at the Basalt cliffs and appreciated the hotel hair dryer for shoe drying. Marty, our ice cave guide was a consummate guide with a wealth of information about the glacier. All through the trip we appreciated that Gummi was hovering somewhere on Kimkim to answer questions. Our family is a group with diverse interests and capacities for adventure and this trip had many things for all of us. Thank you!

Adam was a great specialist to work with, and I really appreciated that he was in touch with us the whole trip. Any questions we had were answered in a timely manner. All the places he sent us were absolutely wonderful to see and the accommodations he planned were very nice and in the perfect locations.

Wow, what a wonderful time we had in Chile and Argentina! Gabriela did a fantastic job working with me to put together the perfect trip for my husband and me. We had so much fun and never had to worry about transportation as everything was smoothly coordinated.
In Santiago, CL Mundo did a wonderful job keeping us informed and our driver to the ski resort, Orlando was exceptional We loved having him for 2 days in a row. Victor, our guide to Valpariaso was "the best." We couldn't have asked for a more fun and engaging guide.
I think Ushuaia was our favorite place we stayed. Loved the Tolkeyen Hotel. Cerro Castor was one of the prettiest ski resorts I've ever been to, and that says a lot. Latitud Ushuaia did a superb job coordinating everything and even made a few small but flexible changes for us. This allowed us to sneak in a quick 3 hour island/lighthouse cruise which I also recommend.
Our glacier excursion in El Calafate was probably my personal highlight and we scored with great weather. Our guide, Nikolas and the driver were awesome and they were fantastic about spotting wild animals and giving us picture time as well (we saw rheas, condors, and guanacos). Nikolas also gave us some fun ideas to do during our free time in El Calafate the next day.
Finally, our lakes and caves tour with Melina was lovely. She gave us special attention so we wouldn't miss anything with our lack of Spanish. Dinner in the cave was lovely and the setting was magical.
Thanks for a fun but smooth trip, Gabriela and KimKim.
BTW, this is my second time using Kim Kim due to the great coordination and flexibility they've given us.

The best hotel was the Silica Hotel. Their food selections, the bed, the architecture and service were excellent. We had several great activities. Our two favorites were the Zodiac boat to see icebergs and the glacier hike on top of the glacier with the troll tour company. The guides for both were very knowledgeable and passionate about the nature and Iceland. We had a lot of fun driving and following the self guide map of places to stop. In all the stunning Beaty of Iceland was enough, but having a great plan and guides made the trip unforgettable!

Hotel Reviews

Fosshotel Núpar

Kálfafell

It was a clean basic hotel. We were lucky to have a cot to add to our room for our son. The staff was nice and the breakfast was good

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Guesthouse Flúðir - Grund

Hrunamannahreppur

Good place to stay for a family. It was designed cheaply. The design was pretty, but the laminate floor was peeling up. The bathroom shower needs a better door or barrier so the entire floor doesn’t get wet. You could tell that was a long term problem. There was water everywhere which is probably why the floor was so worn out and peeling. The beds and pillows were okay. The breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hótel Hafnarfjall

Hvalfjarðarsveit

We stayed in what would be described as an attic. It was tall on one side of the room and slanted on the other side. I took the short side and had to be extremely careful not to bang my head upon awaking. The bathroom mirror and shower curtain were made for someone under 5 feet tall. It was like staying in a dollhouse. The bathroom mirror was chest height. The shower curtain didn’t touch the floor, so water was everywhere in the bathroom. One upside is room was long so my husband and I had a bed and my teen had a pull away cot all in one room.

Authenticity & Character

Needs maintenance and a fresh coat of paint

Location

Staff

Kind

Cleanliness & Comfort

Not comfortable and somewhat clean

Old Charm Reykjavík Apartments

Reykjavík

This was a clean place to stay with plenty of room. The beds and pillows were uncomfortable , but our family enjoyed the location, size and parking.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silica Hotel

Grindavík

The hotel architecture was designed beautifully! Their food selections hotel was a stunning example of modern with a nod to the simplicity of nature. The hotel staff were kind and helpful. We throughly enjoyed our stay at the hotel. We were so happy to have a special experience with the private part of the lagoon for hotel guests. The snacks and bar provided wonderful selections of food and drink. This was by far the best hotel we stayed in in Iceland.

Authenticity & Character

Beautiful architecture

Location

Love the private lagoon

Staff

So kind and thoughtful

Cleanliness & Comfort

It was clean and comfortable. I couldn’t ask for anything better

Activity Reviews

Jokulsarlon glacier lagoon zodiac boat tour

Iceland

We loved our guide. Our only native Icelandic tour guide on our entire trip. He was enthusiastic about the raw beauty of Iceland. We enjoyed learning and listening to him tell us about the icebergs, the glaciers and the seals. We lived cruising on the boat to check out different icebergs. We were lucky to see one seal. Most were with pups in the ocean at that time of year.

Quality of Experience

Guides, Drivers and Staff

Transport

Reykjavik Food Walk

Iceland

Oil was knowledgeable, kind and a fun guide.

Quality of Experience

Guides, Drivers and Staff

Solheimajokull glacier hike

Iceland

We loved our guide Edgar! He was so passionate about nature, Iceland and the beauty of the glacier. We learned a lot from Edgar. He taught us about the glacier. It was fascinating! My 13 year old was so excited to learn. We all loved the tour. It was our favorite of the entire trip. We drank the glacier water, we learned more about Iceland and The glacier. We would definitely do this again!!

Quality of Experience

Edgar was a fantastic guide. And the glacier was beautiful

Guides, Drivers and Staff

Edgar our guide was knowledgeable and helpful

Horse Riding

Iceland

We had so much fun. The horses were sweet. We went around a creek and stopped to let the horses eat grass. The guides were great. You can tell they loved the horses. The guides were happy and kind. We loved our experience.

Quality of Experience

So much fun

Guides, Drivers and Staff

Staff kind and knowledgeable

Transport

We drove

Everything was great besides the Station Hotel in Aberdeen. Planning, transportation, tours and the app were all outstanding besides that.

Hotel Reviews

The Station Hotel, Aberdeen

Aberdeen

Place was very run down, floor in room was uneven to the point of hazard. Room was far too hot. Shower water was scalding hot, and couldn’t be changed to normal temperature to the point I was unable to fully shower

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Blackfriars Hotel

Inverness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Bosville Hotel

Portree

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Shower was a little small

Ben View Guesthouse

Fort William

Very focused on high quality service. Left chocolates and whiskey for my birthday and filled our waters before leaving

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Skye In A Day From Portree Visiting The Most Scenic Spots

Scotland

Wish I could give it 6 stars, despite bad weather Kevin was the best!

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer in town

Scotland

Quality of Experience

Guides, Drivers and Staff

Transport

Dunnottar Castle & Royal Deeside

Aberdeen

Quality of Experience

Guides, Drivers and Staff

Alan was fantastic

Transport

Canal and Loch - Loch Ness Tour with Urquhart Castle included & Bus to Inverness

Inverness

Quality of Experience

Guides, Drivers and Staff

Transport

We couldn't be happier with the planning and execution of our family's Costa Rica trip by Adam and the rest of the team. We let him know the areas we wanted to visit and the activities we were interested in, and he did all the rest. All of the activities, hotels, drivers and suggestions were absolutely top notch (especially our last hotel room with a corner, panoramic ocean view - amazing!) We loved working with Adam, he was so responsive, knowledgeable and very patient with us! I was also very impressed by the communication leading up to and throughout the trip to make sure we felt prepared and comfortable - they really went beyond my expectations! (Plus the app with the itinerary and details in it was SO helpful to have each day!) We have already recommended KimKim others, and will 100% use them again for future trips!

We had a wonderful two-week trip through Greece with my two boys, combining Athens, Delphi, Olympia, the Peloponnese, Costa Navarino, Nafplio and Mycenae. Overall, the itinerary was very well designed: it gave the children a real sense of Greek history while leaving enough time for swimming, boating and simply enjoying the country.

Some of the highlights were the guided visits to Delphi, Olympia and Mycenae, as well as our day on the water with Andrea / Mani. Guides in Delphi and Olympia were amazing. From our discussion and written descriptions, it seemed that it’d be more interactive / digital but in practice none of this - that being said worked really well with paper bc my kids are used to this but for other families that could be a surprise. Costa Navarino was also a great choice with children and gave us a very welcome few days to slow down after the more active part of the trip. But some recommendations & conditioning could have been done. The balance between cultural visits and downtime worked particularly well for a family trip.

Anna was very responsive and helpful throughout the planning process and while we were in Greece. She was also flexible when we wanted to adjust a visit on our last day.

Where the experience was less strong was in the overall value added by booking through Kimkim. For a fairly high-end trip, I still found myself managing or researching quite a few details during the vacation — restaurants, activities, some logistics and what to do in our free time. A few more tailored recommendations and arrangements could also have been more proactive or more carefully tailored to traveling with two young children. At times, it felt more like a collection of well-booked components than a fully curated trip where everything had been anticipated for us. A good example are the stops on the road which felt generic to anyone vs to us. So, magnitude of markup from Kimkim I don’t think is justified and for this reason I’m not sure I’d book again with kimkim.

That said, the core itinerary was excellent, the local guides and experiences were very good, and most importantly my boys and I came home having had a fantastic and very memorable trip to Greece.

Hotel Reviews

Nafplia Palace Hotel & Villas

Nafplio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Looks old - was modern 20yeara ago. There were ants in our bedroom.

Costa Navarino The Westin Resort

Messinia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Europa Hotel Olympia

Olympia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Amalia Hotel Delphi

Delphi

Authenticity & Character

Location

Staff

Restaurant staff was ok but not so accommodating. Food was average, subpar to what one may expect

Cleanliness & Comfort

Electra Metropolis

Athens

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Acropolis & Acropolis Museum For Families

Athens

Quality of Experience

Guides, Drivers and Staff

Delphi Guided Tour

Greece

Quality of Experience

Guides, Drivers and Staff

Mycenae Guided Tour

Greece

Quality of Experience

Guides, Drivers and Staff

Boat Trip Adventure to Limeni

Pylos

Skipper had to bring the boat full speed an hour away and bring it back in the evening. That probably increase the cost significantly. Having this discussion may have helped reduce cost and find an alternative

Quality of Experience

Guides, Drivers and Staff

Transport

Ancient Olympia Guided Tour

Greece

Guides, Drivers and Staff

We had an incredible family trip to Thailand with a group of nine ! Planning travel for a large group can be challenging, but KimKim and our local specialist, Bella, made the entire process smooth and stress-free.

Bella put together a fantastic itinerary that catered perfectly to everyone in our group. Throughout the trip, our local guides were wonderfully informative, friendly, and exceptionally accommodating to all our needs.

One of the biggest highlights was visiting the elephant sanctuary—it was truly an amazing, ethical, and unforgettable experience for all of us. We also spent time on the wonderful island of Koh Samui, which was absolutely beautiful and relaxing.

Beyond the sights, we were blown away by the genuine warmth and friendliness of the Thai people everywhere we went—and, of course, taking advantage of the wonderful and very affordable Thai massages!

Thank you, Bella and the Kimkim team, for creating a seamless and unforgettable family vacation. We highly recommend them to anyone planning a trip to Thailand!

Pedro was very attentive to our groups needs. He helped curate the most perfect itinerary for my parents in their 70s, my husband and I who are middle-aged, down to our preteen and teenagers.

Everyone had such an amazing time. The attention to detail and thoughtfulness of the schedule and the activities was 10 out of 10.

Pedro constantly checked in and made sure if we had any questions or concerns he was accessible to us.

His selection of companies for our Tours, our transportation, and our accommodations were way nicer, and more perfect than I could’ve found myself

I would highly recommend Kim Kim. And I would also very highly recommend Pedro. He did a great job and was super professional kind, and responsive.

Hotel Reviews

Tivoli Avenida Liberdade Lisboa—A Leading Hotel of the World

Lisbon

The staff was super friendly and professional. Pit rooms were perfect. ! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :) The slippers and daily breakfast made us feel like royalty:)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PortoBay Liberdade

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cascais Miragem

Cascais

The staff was super friendly and professional Our family suite was great! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Mãe Lagos

Lagos

The staff was super friendly and professional Our villa was top notch and a dream! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Private Driver: Exploring the Algarve’s Hidden Gems

Portugal

George was so great. He was professional, kind and very friendly. He had so much knowledge and passion for his job!

Quality of Experience

No

Guides, Drivers and Staff

Transport

Exclusive Boat Tour to Ponta da Piedade Grottoes with a Swimming Stop

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Lisbon's Historic Odyssey on a Private Walking Tour with Ginjinha & Pastel de Nata

Lisbon

Sadly I can’t remember his name ( but not because he was unremarkable.) our guide was the perfect pace for our family of six. He was very informative, upbeat, interested in his material, and very friendly. We love learning about the history, and he also added his own flare when presenting. Even my preteen and teenagers enjoyed the history walk. And the samples of alcohol and pastries were also delicious.

Quality of Experience

Guides, Drivers and Staff

Transport

Our guide in Cusco Julio Cesae was fantastic, he went above and beyond to ensure we had a wonderful experience and treated us like family. I highly recommend him!

We only had 1 negative experience, on arrival our guide Bosco slept then entire drive to the hotel. I wonder if he might have sleep apnea or just had a late evening.

Overall we had a wonderful trip!

Hotel Review

Inkaterra Hacienda Concepción

Puerto Maldonado

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Exploring the Sacred Valley: Maras, Moray, Ollantaytambo

Peru

Quality of Experience

Food

Food was amazing everywhere.

Guides, Drivers and Staff

Our Guide Julio Cesae was amazing and treated us like family. He went above and beyond to make us feel comfortable. He is also very well educated regarding the Incan history and ruins.

Transport

Lima Market & Hands on Cooking Program

Lima

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I cannot say enough wonderful things about Valentina and the trip she was able to curate for my parents and I. She was very helpful with making sure that activities were not beyond their physical limitations in their older age, took great care to arrange fantastic accommodations for us, guides were some of the friendliest people we’ve ever met anywhere on earth, and were always ready for us whenever we were to be on our way. If we had any questions, she was quick to answer ie helping when we lost a passport and when our guide had a flat tire. The hike to the sulfur mine was a great trek, we absolutely loved the kayaking experience, and I cannot say enough how much I personally loved all of the snorkeling. I intend to book with her again when we come back for a much longer adventure next time!

Our family of four had an amazing experience planning our Portugal trip with Kimkim! 🇵🇹

Adam and Summer were wonderful throughout the entire planning process. They really listened to our requirements, especially when it came to hotel locations, and the hotels they selected were in fantastic locations and worked perfectly for our family.

The activities and experiences throughout the trip were also very thoughtfully chosen. Every vendor we worked with was professional and met—and often exceeded—our expectations.

What impressed us most was the support throughout the entire trip. Adam, Summer, and the rest of the team were always there to answer questions and assist us whenever we needed anything along the way. It made traveling to a new country feel easy and stress-free.

This was our first trip planned through Kimkim, and based on our experience in Portugal, it definitely won’t be our last. We would happily use them again for many more trips in the future. Highly recommend!

Hotel Reviews

Cascade Wellness Resort

Lagos

Authenticity & Character

Location

Staff

We checked in very late at night so no one could go over hotel info that time. It’s understandable but next day even we were not told all the highlights of this hotel. We found out in our own very last day that hotel had beautiful hiking trail right behind and there was an easy access to that trail for hotel guests. Wish we would have know that on day 1. That hiking trail was stunning and we got glimpse of it and would have enjoyed extra time in hiking.

Cleanliness & Comfort

PortoBay Flores

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

AlmaLusa Baixa & Chiado

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade

Lagos (Algarve)

It was not all that and rather do trails that specifically for hiking for views.

Quality of Experience

Guided Alfama Walk

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Local Markets

Porto

Quality of Experience

Porto Highlights Walk

Porto

It was not all that and we could have done this on our own and felt like it could have been better with guide. What we did was something very basic.

Quality of Experience

Guides, Drivers and Staff

Benagil Cave Visit by RIB

Lagos (Algarve)

We did not know thjs tour can be done with dolphin viewing too. Wish we had given that option. We couldn’t do separate dolphin tour as they were sold out.

Quality of Experience

Guides, Drivers and Staff

Transport

Ponta da Piedade by Boat Excursion

Lagos (Algarve)

Quality of Experience

Guides, Drivers and Staff

Transport

Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Pastel de Nata Pastry Class

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was memorable and adventurous in every way. The detail timing of the taxis, cruises, and tours was perfect for us to have personal time as well. Taylor was accommodating and helpful in choices to make our tailor-made trip perfect. Aselund in the Lofoten Islands was the highlight of the Norwegian region with the majestic mountains, lakes, rivers and Fjords. The city tours in each region were helpful and educational to understand the history and culture of Norwegian heritage.
One Negative...The "Norway In A Nutshell" day tour was a disaster with the distance that had to partake to get to the Fjord over 12 hours in trains (3), busses, and a ferry. The day in Flam was a tourist trap with souvenir shops everywhere. However, we captured a waterfall hike in Flam that overshadowed the transportation distance to get there.
The Norwegian trip overall was a bucket list expedition of nature, cultural presence, adventurous Fjords that will be memorable forever.
KimKim will be used in future regions that we are not familiar in travels going forward. Thank you for your knowledge, experience, and support to make this a comfortable, relaxing, adventurous holiday for our 45th Anniversary celebration!

Hotel Reviews

Grand Hotel Oslo

Oslo

Excellent location to Old Town, Galma Stand of Stockholm. Nostalgic hotel by the waterside with immediate access to Palace, ferries, and activities.

Authenticity & Character

Everything...the room was fabulous with 3 bay windows facing water.

Location

close to Galma Stand, Old Town.

Staff

Great people who were accommodating to our needs.

Cleanliness & Comfort

Large spacious room

Bergen Børs Hotel

Bergen

The room is not comfortable as it was 2 levels with an upper bedroom loft with stairways, a living area with crossing wooden beams throughout the room that we hit repeatedly and one small window looking out to the courtyard and market. We asked for another room but they said they were fully booked and did not accommodate us.

Authenticity & Character

Accessibility

Location

In Old Town where all the action was in the city

Staff

Very cold appearance when we arrived with no alternative to change room. The temperature of room was cold and room heaters had to be brought in.

Cleanliness & Comfort

With multiple step down levels, crossing wooden roof beams, stairs to bedroom, no heat, bathroom was open shower with no tub (requested), etc

Nordis Suites

Svolvær

Views looking out were fabulous. Cleanliness good but service poor as this is an apartment complex.

Authenticity & Character

Service

Location

Staff

To have service....This was an apartment so they did not have immediate service attendents.

Cleanliness & Comfort

Door glass to balcony shattered...more shelving for luggage.

Hotel 1904

Ålesund

Historical Elevator is very small. Breakfast is great. People were hospitable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Depart Norway

Norway

Too early to airport as it was a very small airport and waited 3.5 hours.

Evening Kayaking Excursion

Svolvær

Excellent tour guide and experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Cultural Walk with a Local

Bergen

Somewhat knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Explore Ålesund

Norway

Quality of Experience

Self-Guided Svolvær Exploration

Norway

We did this on our own.

Private Lofoten Floating Sauna Experience

Svolvær

Excellent Experience especially when diving into the cold 46 degree Farenheit water temps.

Quality of Experience

Oslofjord Dinner Cruise

Oslo

It was the same cruise area region we did earlier in the day. We did not like the food quality and service. Taylor was adamant on doing this tour after I told her we prefer personal foodie restaurants.

Quality of Experience

Quality and Service of Food; No selection of wines.

Food

Guides, Drivers and Staff

Transport

Private City Walk

Oslo

Good, personable, knowledgeable, kind.

Quality of Experience

Guides, Drivers and Staff

Fjord Cruise to Rosendal

Bergen

We never went as we were Fjorded out!

Oslofjord Sightseeing Cruise by Traditional Boat

Oslo

Excellent tour of the entire area.

Quality of Experience

Guides, Drivers and Staff

Transport

Norway in a Nutshell Day Trip

Bergen

I should get a credit on this trip as it was too long in distance with 3 trains, 1 bus, and cruise over 12 hours. Refer to clients next time private tour to the same cruise.

Quality of Experience

Geirangerfjord Cruise & Day Trip

Norway

It was the best Fjord we saw! No changes to God's world.

Quality of Experience

Private Lofoten Sightseeing Trip

Svolvær

He was excellent to take us to the majestic mountains of the Lofoten region. His knowledge and experience on the island was very good to give us a pleasurable time seeing nature at its best.

Quality of Experience

Guides, Drivers and Staff

Our trip to Costa Rica was wonderfully amazing. Huge credit to all the team at KimKim and Serendipity! We have already recommended many times.

We started off with amazing personal service on arrival, outstanding bookings in Cloud Forest at Savegre Resort where the room had a private enclosed balcony with jacuzzi tub and views of the river. They also had a special anniversary table and dinner for us, that we did not know KimKim had even set up. Beautiful and very thoughtful.
Bird watching was great with local guide and we managed to see the bashful quetzales. Horseback tour was a wonderful outing through river and up into hills. Our planned coffee tour was great and gave us unique perspectives into local growing cooperative.
We moved on to the Pacific coast and Uvita where we had another amazing balcony room at Cristal Ballena overlooking the ocean. With monkeys and toucans out our window it was a wonderfully natural landscape. Plus the afternoon in the pool was so relaxing and the staff took amazing care of us.
Our whaling tour actually saw humpback whales and dolphins so that was a bonus.
Kimkim set up everything and Serendipity was right there to answer any questions in real time. The service was outstanding! We can’t say enough great things for all the assistance. So easy to work with and everything came through even better than expected.
Would HIGHLY recommend!

Hotel Reviews

Cristal Ballena Boutique Hotel & Spa

Ballena

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Savegre Hotel Natural Reserve & Spa

Páramo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Horseback Riding Along the Savegre River

San Gerardo de Dota

Quality of Experience

Guides, Drivers and Staff

Marino Ballena National Park: Boat Trip

Costa Rica

Quality of Experience

Guides, Drivers and Staff

Transport

Coopedota Coffee Tour

San Gerardo de Dota

Quality of Experience

Guides, Drivers and Staff

Transport

Private Birdwatching and Natural History at Hotel Savegre

San Gerardo de Dota

Quality of Experience

Guides, Drivers and Staff

Transport