Kimkim Trip Reviews

4.8
Based on 21,522 ratings
Read 21,522 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great trip to Iceland!
Iceland | Aug 1 - Aug 9, 2026

Cris
Cris M.
Arlington, MA, USA | Reviewed on Aug 11, 2026
We had a great trip to Iceland! Was grateful to have Othman making bookings for us, especially for hotels, and planning the overall route while still leaving flexibility in many of our days. We somehow got great weather, too, which was a bonus. Othman was very responsive to our questions and requests for changes. Would definitely use KimKim (and Othman) again. Read more

We had a great trip to Iceland! Was grateful to have Othman making bookings for us, especially for hotels, and planning the overall route while still leaving flexibility in many of our days. We somehow got great weather, too, which was a bonus. Othman was very responsive to our questions and requests for changes. Would definitely use KimKim (and Othman) again.

Activity Reviews
FlyOver Iceland
FlyOver Iceland
Reykjavík

Loved this.

Skaftafell Glacier Hike
Skaftafell Glacier Hike
Iceland

Well-organized, great guide, cool experience.

Puffin and Volcano Tour
Puffin and Volcano Tour
Westman Islands

Ebbi is a great tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Othman A

Unveiling Costa Rica’s Wildlife Secrets – Arenal & Monteverde
Costa Rica | Jul 31 - Aug 4, 2026

Reema
Reema K.
Saint Louis, MO, USA | Reviewed on Aug 11, 2026
Every detail was thoughtfully arranged, and the entire experience felt seamless, safe, and beautifully curated.
Arenal was one of the best travel experiences we’ve ever had. We loved our stay at Casa Luna Hotel & Spa, peaceful, lush, and welcoming. The Arenal Volcano short hike was wonderful, offering stunning views and a comfortable pace. The food throughout the region was excellent, and the organic cooking class was a standout: part farming lesson, part cultural immersion, and entirely...
Read more

Every detail was thoughtfully arranged, and the entire experience felt seamless, safe, and beautifully curated.
Arenal was one of the best travel experiences we’ve ever had. We loved our stay at Casa Luna Hotel & Spa, peaceful, lush, and welcoming. The Arenal Volcano short hike was wonderful, offering stunning views and a comfortable pace. The food throughout the region was excellent, and the organic cooking class was a standout: part farming lesson, part cultural immersion, and entirely memorable.
The boat ride across Arenal Lake to Monteverde was serene and scenic, and our stay at Sibū Boutique Hotel was modern, comfortable, and perfectly located. Although the Monteverde night hike didn’t reveal many animals, we still spotted a few rare creatures, and the guide made the experience worthwhile. The Bat Jungle was surprisingly unique and educational. Monteverde itself offered a very special mountain atmosphere, misty, quiet, and full of character.
Overall, the trip was beautifully planned, stress‑free, and full of meaningful experiences. We are grateful for the care and expertise that went into creating this itinerary.

Hotel Reviews
Casa Luna Hotel & Spa
La Fortuna

Our stay at Casa Luna Hotel & Spa was truly amazing. The food was fantastic, the rooms were comfortable, and the location is incredibly convenient, just minutes from the Sloth Territory, Arenal Volcano, and the region’s relaxing hot springs. The hotel is surrounded by natural habitat, and we loved waking up to the sounds of birds. We spotted toucans, colorful songbirds, and several other beautiful species right from the property. It added a peaceful, rainforest charm to our stay. The staff were very helpful throughout our visit. While there is no WiFi inside the rooms, strong WiFi is available in the common areas. The hotel’s restaurant deserves special praise, the food is truly out of this world, and the WiFi inside the restaurant is excellent. Breakfast is served there as well, making mornings easy and enjoyable. Overall, Casa Luna offers beautiful scenery, wonderful food, thoughtful service, and a perfect location for exploring Arenal. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sibū Boutique Hotel
Puntarenas

We had an amazing stay at Sibū Boutique Hotel. The staff were incredibly helpful and kind, the rooms were clean, modern, and comfortable, and the food was very good. The hotel has reliable WiFi and is conveniently located about 10 minutes from downtown Monteverde, making it easy to walk to restaurants, cafés, and souvenir shops. It’s a perfect blend of comfort, convenience, and mountain charm. Highly recommended.

Authenticity & Character
Lots of green spaces within the hotel
Location
Mountain View’s, very steep grades
Staff
Helpful
Cleanliness & Comfort
Rooms are clean
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Aug 11, 2026

Thank you so much for your kind and thoughtful words, Reema!

It truly means a lot to know that you enjoyed the experiences, accommodations, and overall journey.

It was a pleasure helping you discover Arenal and Monteverde, and I’m very happy the trip felt seamless and memorable.

Wishing you many more wonderful adventures ahead! 🇨🇷

Pura Vida!
Bryan León,
Serendipity Adventures

Great trip - definitely recommend visiting pl...
Australia | Jul 23 - Aug 2, 2026

Rob
Rob J.
Ashburn, VA | Reviewed on Aug 11, 2026
Great trip - definitely recommend visiting places in Australia 🇦🇺 that are in addition to Sydney, Melbourne, and the Great Barrier Reef. Ayers Rock, Darwin and Perth are all wonderful additions if you have time. Lindsey was able to put together the perfect trip for my partner and me. She was very responsive in the pre planning phase and during the trip when an issue arose. This is my second kimkim trip experience and both have been great! Read more

Great trip - definitely recommend visiting places in Australia 🇦🇺 that are in addition to Sydney, Melbourne, and the Great Barrier Reef. Ayers Rock, Darwin and Perth are all wonderful additions if you have time. Lindsey was able to put together the perfect trip for my partner and me. She was very responsive in the pre planning phase and during the trip when an issue arose. This is my second kimkim trip experience and both have been great!

Hotel Reviews
Rydges Sydney Airport Hotel
Mascot, Sydney, NSW
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza Perth
East Perth

Good option in Perth. - friendly staff and nice rooms. Breakfast was enjoyable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Kakadu Crocodile Hotel
Jabiru

Unique design but it’s dated. Served it purpose. They know they have a captive audience and treat you as such in the restaurant and bar.

Authenticity & Character
Location
Staff
Friendliness and can do attitude of bar and restaurant staff.
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Rustic and nice. Centrally located with easy access to other venues in the immediate area. Bus shuttle was nice to use. Staff friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel Darwin CBD
Darwin

Oh boy this place needs to be taken off the list - 🐜 ants in the room, waited over 15 minutes for someone to check me into the hotel (no staff present at all), when they want to fine you because steam from bathroom might set off fire alarm - then it’s time to leave this place - fortunately I didn’t have this issue but why put it on the hotel guest?!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Perth Private Transfer Fremantle Gaol to Hotel
Perth Private Transfer Fremantle Gaol to Hotel
Australia
Perth Private Transfer Airport to Hotel
Australia
Darwin Private Transfer Airport to Hotel
Darwin Private Transfer Airport to Hotel
Darwin
 Uluru Shuttle Transfer Airport to Hotel
Uluru Shuttle Transfer Airport to Hotel
Uluru
Darwin Private Transfer Hotel to Airport
Darwin Private Transfer Hotel to Airport
Darwin
2 Day Kakadu & East Alligator River - Day 2
2 Day Kakadu & East Alligator River - Day 2
Australia

This was one of the best excursions on the trip - definitely do!

Quality of Experience
Guides, Drivers and Staff
Guide was awesome here!
Transport
2 Day Kakadu & East Alligator River - Day 1
2 Day Kakadu & East Alligator River - Day 1
Australia

AAT Kings messed my reservation up but they got it right at the end of the day. Double check with your contact to make sure the operator has you booked for the right day!! Day 1 was nice but Day 2 was more active and enriching.

Quality of Experience
Guides, Drivers and Staff
Bus driver very accommodating given he had to wait for my taxi to catch up!
Transport
Perth Private Transfer Hotel to Airport
Perth Private Transfer Hotel to Airport
Australia
Pinnacle Sunset and Night Time Stargazing Tour
Pinnacle Sunset and Night Time Stargazing Tour
Perth

Sunset over the Indian Ocean, followed by seeing the Pinnacles and then stargazing. Definitely worthy the time and effort.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Darwin City Sights
Morning Darwin City Sights
Darwin

Great way to get your bearings for walking around the town.

Quality of Experience
Guides, Drivers and Staff
Transport
 Uluru Shuttle Transfer Hotel to Airport
Uluru Shuttle Transfer Hotel to Airport
Uluru
A Night at Field of Light
A Night at Field of Light
Uluru

Wow - even with an overcast night it was a great experience with the sunset, dinner, lecture and tour of the Field of Light.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Uluru Sunrise & Kata Tjuta
Morning Uluru Sunrise & Kata Tjuta
Uluru

Early morning but worth the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: LINDSEY NEALE-ROZGA
LINDSEY
LINDSEY NEALE-ROZGA
Local specialist in San Diego CA | Replied on Aug 11, 2026

Rob, sincere thanks for taking the time to write in detail.
I will certainly ensure changes are made where possible esp. with the hotels. And I don't think SW will EVER mess up a booking date again!
Think of NZ next time you want to head to the South Pacific - I'd love to help you and Sean find your way around there!
With kind regards, Lindsey

From Milan to Trieste
Italy | Jul 23 - Aug 4, 2026

Debra
Debra B.
Canada | Reviewed on Aug 11, 2026
This was our second trip to Italy with kimkim. Our local specialist Leslie took our requests and planned our accommodations, tours, and transfers to suit us perfectly. Our tours of the Duomo and the Last Supper with local guides from Liv Tours were wonderful. Our group tour of the villa on Isola del Garda was a nice way to spend a day on the lake. We loved exploring the sights and streets of Verona. Our last stop in Trieste was memorable as it is an Italian city like no other. We were... Read more

This was our second trip to Italy with kimkim. Our local specialist Leslie took our requests and planned our accommodations, tours, and transfers to suit us perfectly. Our tours of the Duomo and the Last Supper with local guides from Liv Tours were wonderful. Our group tour of the villa on Isola del Garda was a nice way to spend a day on the lake. We loved exploring the sights and streets of Verona. Our last stop in Trieste was memorable as it is an Italian city like no other. We were impressed with the architecture, sea views, restaurants and the vibe of the city. Lastly, our tour with a winemaker in Colli Orientali del Friuli was the perfect way to end our trip.

Hotel Reviews
Boutique Hotel Albero Nascosto
Trieste

Loved location, comfort of the room and the friendly, helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Indigo Verona - Grand Hotel Des Arts
Verona
Authenticity & Character
Location
Just outside of historic centre.
Staff
Cleanliness & Comfort
Mattress was very comfortable. Shower stall is a little tight.
Hotel Europa
Desenzano del Garda

Great location and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean, but mattress is thin. Hallways are not air conditioned.
Hotel Milu Milano
Milano
Authenticity & Character
Location
Close to subway and shopping
Staff
Cleanliness & Comfort
Activity Reviews
Wine Tasting - A Taste of Friuli’s Hill Country
Wine Tasting - A Taste of Friuli’s Hill Country
Trieste

An in depth tour with the winemaker. Great wine and food.

Quality of Experience
Food
Guides, Drivers and Staff
A Guided Visit to the Isola del Garda (Garda Island
A Guided Visit to the Isola del Garda (Garda Island
Sirmione
Quality of Experience
Guides, Drivers and Staff
Transport
Express Milan Duomo Tour with Terrace Access
Express Milan Duomo Tour with Terrace Access
Italy

Great guide and perfect length.

Quality of Experience
Guides, Drivers and Staff
Express Milan Last Supper Tour
Express Milan Last Supper Tour
Milan

Perfect length to learn about the painting.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Tranchina

The railroad from Flam was one of my favorite...
Norway | Jul 28 - Aug 10, 2026

J
Janet M.
Chicago, IL | Reviewed on Aug 11, 2026
The railroad from Flam was one of my favorites! Nice surprise to have Nora come out of the waterfall singing. The transportation and hotel arrangements were well organized. Read more

The railroad from Flam was one of my favorites! Nice surprise to have Nora come out of the waterfall singing. The transportation and hotel arrangements were well organized.

Hotel Reviews
Quality Hotel Ålesund
Ålesund

Great view of the ocean from our room. Easy to walk to restaurants, museums

Authenticity & Character
Location
Loved looking out the four large windows totheocean
Staff
Cleanliness & Comfort
Det Hanseatiske Hotel
Bergen

Difficult to manage luggage through the hotel. Very average staff.

Authenticity & Character
Location
Close to everything and walkable distances.
Staff
Not very welcoming, cold and uninviting
Cleanliness & Comfort
Great bathroom!
Kviknes Hotel
Balestrand
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 11, 2026

Thank you so much for your kind review, Janet! I’m so glad to hear that the Flåm Railway was one of your favorite experiences, and what a memorable surprise to have Nora appear singing at the waterfall - I love not sharing that with folks and hearing everyone's pleasant reaction! It was a joy helping you plan your Norway adventure, and I’m especially happy to hear that the transportation and hotel arrangements made the journey feel seamless. I hope you’re already dreaming about your next quest! kimkim is ready to help whenever you want!

The flexibility in planning & trusting the specialist
Italy | Jul 30 - Aug 8, 2026

Jan
Jan W.
Ashburn, VA | Reviewed on Aug 11, 2026
The trip was well planned from beginning to end. Leslie did an amazing job with selecting hotels that were novel and also in walking distance to the town centers. We were concerned because of the record heat wave but we should have trusted in the team all the hotels had a good temperature. They either had AC or they were high in altitude and it was cooler or, in one case, the hotel was specifically designed to maintain a low room temperature despite lacking an AC. Drivers came on... Read more

The trip was well planned from beginning to end. Leslie did an amazing job with selecting hotels that were novel and also in walking distance to the town centers.

We were concerned because of the record heat wave but we should have trusted in the team all the hotels had a good temperature. They either had AC or they were high in altitude and it was cooler or, in one case, the hotel was specifically designed to maintain a low room temperature despite lacking an AC.

Drivers came on time, hotels were unique, the tours were educational. The whole trip just worked like a well oiled machine.

Highly recommend this company, especially if you want to design your own trip.

Hotel Review
La Briosa
Bolzano

Just amazing and unique hotel. The system of keeping the hotel cool without AC was eye opening. Super friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Tranchina

Happy travelers!
Spain | Jul 30 - Aug 8, 2026

Shawna
Shawna O.
Pelham, NH, USA | Reviewed on Aug 10, 2026
We just returned from our 10 day trip to Spain and could not be happier with our experience. The Kim Kim team made planning our trip easy. We worked with Coraima and Summer but members of the team jumped in when needed. The response time to questions/concerns was always quick. When our train was going to be cancelled I sent a message and options for new transportation were offered immediately. Our group loved the tours that were suggested. The tour guides and private chef experiences... Read more

We just returned from our 10 day trip to Spain and could not be happier with our experience. The Kim Kim team made planning our trip easy. We worked with Coraima and Summer but members of the team jumped in when needed. The response time to questions/concerns was always quick. When our train was going to be cancelled I sent a message and options for new transportation were offered immediately.

Our group loved the tours that were suggested. The tour guides and private chef experiences were some of our best memories. If we had planned on our own this is something we would have missed out on.

We are very happy we chose to work with your team.

Mil gracias!!!

Local specialist: Coraima Yañez

Stephen was very easy to work with. He was so...
Ireland | Jul 30 - Aug 8, 2026

G
Geeta M.
Kansas City, MO | Reviewed on Aug 10, 2026
Stephen was very easy to work with. He was so responsive and followed up on all the details. The activities chosen were well picked. We particularly appreciated the KimKim team and Stephen accommodating our multigenerational needs. There was only one hotel in Galway the Ardilaun that we would not necessarily recommend to future guests. The rooms were rather run down and not well kept. Otherwise, both hotels the Grafton and Brehon were fantastic. We would have appreciated tickets being... Read more

Stephen was very easy to work with. He was so responsive and followed up on all the details. The activities chosen were well picked. We particularly appreciated the KimKim team and Stephen accommodating our multigenerational needs. There was only one hotel in Galway the Ardilaun that we would not necessarily recommend to future guests. The rooms were rather run down and not well kept. Otherwise, both hotels the Grafton and Brehon were fantastic. We would have appreciated tickets being purchased for the Book of Kells/Trinity College Library in advance because we were under the impression that was part of the walking tour. The Irish House Dancing was great and such fun. Our driver Mr. Gerard and our vehicle were five star and we so appreciated all his guidance. Mr. Gerard was wonderful!! The carriage ride in Killarney was great for grandparents and kids. The Cliffs of Moher boat ride though scenic and incredible I would warn people about the choppy waves and sea sickness. Aran Islands was such a highlight! We truly thank the KimKim team, Stephen and Mr. Gerard our driver for creating a memorable trip for our whole family.

Hotel Reviews
The Ardilaun Hotel
Galway

The rooms were small, dated and not clean. The old carpet in the hallways and tight elevator.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Brehon
Killarney

Great location. Nice breakfast. Great restaurant and bar. Lovely lobby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Grafton Hotel
Dublin 2

Great location. Spacious rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Irish Dancing - The Irish House Party SHOW ONLY
Irish Dancing - The Irish House Party SHOW ONLY
Dublin

Incredibly fun for all ages!

Private 4X4 Tour of Inis Mór
Private 4X4 Tour of Inis Mór
Ireland

The driver was excellent. The vehicles were well maintained. We were happy to be dropped off, get a chance to experience restaurants in town and hike up to the cliffs.

Falconry Adventures
Falconry Adventures
Ireland

Wonderful experience. The birds were incredible.

Killarney National Park Jaunt - From Park to Castle
Killarney National Park Jaunt - From Park to Castle
Ireland

Wonderful. Great for grandparents and kids.

The Fantastic Walking Tour of Dublin - Private Guided Tour
The Fantastic Walking Tour of Dublin - Private Guided Tour
Dublin

It was a bit dull. Wish we could have stopped to see street performers. Wish they had booked tickets in advance to see inside Trinity College.

Dublin Wheelchair rental - with hotel or airport dropoff/pickup
Dublin Wheelchair rental - with hotel or airport dropoff/pickup
Dublin
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Aug 11, 2026
Dear Geeta! Thank you so much for taking the time to share such detailed feedback about your family trip to Ireland. It was an absolute pleasure working with you and helping to bring together such a special journey for your big group of 15! Multigenerational travel can be wonderfully rewarding, but it also requires careful consideration, so I am stoked to hear that the activities, pace, and overall experience worked so well for your family. I was especially pleased to read that some of the... Read more

Dear Geeta!

Thank you so much for taking the time to share such detailed feedback about your family trip to Ireland. It was an absolute pleasure working with you and helping to bring together such a special journey for your big group of 15!

Multigenerational travel can be wonderfully rewarding, but it also requires careful consideration, so I am stoked to hear that the activities, pace, and overall experience worked so well for your family.

I was especially pleased to read that some of the highlights rally worked - including the Aran Islands, the Killarney carriage ride, the falconry experience, and the Irish House Party. Creating moments that different generations can enjoy together is always one of our biggest goals, and it is wonderful to know these experiences helped make lasting family memories.

Your kind words about Gerard mean a great deal. He is a true professional and takes enormous pride in looking after our guests! I will make sure your comments are shared with him, as I know he will be thrilled to hear that his guidance, care, and expertise contributed so much to your trip. We are fortunate to work with such outstanding drivers and guides in Ireland.

I am also delighted that you enjoyed both The Grafton in Dublin and The Brehon in Killarney. Thank you, too, for your honest comments regarding The Ardilaun Hotel. Feedback like this is extremely valuable and helps us continually review our hotel selections and recommendations for future travelers, especially groups.

I appreciate your observations regarding Trinity College and the Book of Kells. This is very helpful feedback, and we will certainly take it into account when discussing expectations and ticketing arrangements with future guests. Likewise, thank you for mentioning the sea conditions on the Cliffs of Moher cruise. While the scenery is truly spectacular, it is useful advice for future travelers who may be sensitive to rougher waters.

Thank you again for placing your trust in me, the KimKim team, and our local partners. It was genuinely a pleasure helping organize this trip, and knowing that your whole family returned home with wonderful memories makes all the effort worthwhile.

On behalf of the entire team, thank you for allowing us to be part of such a special family adventure. We hope to have the opportunity to assist you and your family again in the future.

Warm regards,

Stephen Molloy
High Point Holidays

Sandy is the Best!! Japan Tokyo&Kyoto 9 days
Japan | Jul 30 - Aug 7, 2026

Jennifer
Jennifer S.
Schulenburg, TX | Reviewed on Aug 10, 2026
Sandy put together an absolutely amazing first trip to Japan! Sandy really listened to what my husband and I were looking to do and see. Our tour guide Kyoko for Tokyo was also fantastic! The private tour guides in Tokyo and Kyoto were personable and knowledgeable for every site/temple/shrine we visited. They also explained Japanese customs so we didn't feel awkward. I have used KimKim a few times for overseas trips. The travel agent for Spain (first time using KimKim) and Sandy gave us the... Read more

Sandy put together an absolutely amazing first trip to Japan! Sandy really listened to what my husband and I were looking to do and see. Our tour guide Kyoko for Tokyo was also fantastic! The private tour guides in Tokyo and Kyoto were personable and knowledgeable for every site/temple/shrine we visited. They also explained Japanese customs so we didn't feel awkward. I have used KimKim a few times for overseas trips. The travel agent for Spain (first time using KimKim) and Sandy gave us the best itinerary. The hotel accommodations and locations (near train stations as requested) were perfect. I felt we experienced Japanese culture while still having some US amenities that made us feel comfortable. The onsen at the end of the trip was a perfect way to end our trip and absolutely felt immersed by then. Japanese onsen was incredible and very relaxing. The bathhouse was different than the "Japanese bathhouse" Ive experienced in the US and different from US hot spring resorts. My husband and I already want to plan another trip to Japan. Sandy will without a doubt be our official Japan travel agent. I live in Houston, TX and when they say Tokyo& Kyoto are hot and humid- they are not joking. The weather was very similar to Houston every day we were there in August. Houston just a lil more humid but no one is climbing Fushimi shrine in Houston. lol We spent 8-9 days (last day was mainly traveling from kyoto to narita airport 4hrs plus arriving 2.5hrs before flight). We split our time evenly in Tokyo and Kyoto. We had a day trip to DisneySea/Disney Tokyo and a day trip to Nara. Tokyo was like NYC for me. Everyone rushed but I did not have any negative experiences on the trains even when we were crammed like sardines. However my husband was with me. Very exciting city and loved the Nakano Broadway mall for anime which seemed to have more locals (and lower prices). We enjoyed Kyoto the most and want to go back to explore the city more along with stopping at some of the towns along the way.

Hotel Reviews
Kadensho, Arashiyama Onsen, Kyoto - Kyoritsu Resort

Felt authentic and loved the individual bathhouses! Esp the outdoor ones. Very relaxing. The 30min limit per session was a downside but can always come back or use another one that wasn't in use. We loved that no shoes were allowed anywhere inside besides the reception desk to check in obviously. It set the pace and mood for relaxation. We loved the area of Kyoto it was in. We watched the sunset on the famous bridge and early mornings which was less than a 5min walk away. It only had a shower in the room but it was a bathhouse so not exactly necessary. The least room amenities for our trip but the atmosphere more than made up for it

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Love the iPad to control everything from lights, temperature and curtains along with room service, cleaning, extra amenities etc. Bathroom shower and tub combo separate from vanity and bidet is excellent. 4.75 stars because they did not give any amenities unless requested to be more environmentally friendly which they did explain on check in. We came from a hotel which stocked bath salts daily along with other luxury touches. The superior king room was large and the bed was the biggest my husband and I have ever slept in. We have a split california king at home. Daily fresh PJs was great touch. The hotel is beautiful and tranquil. The staff was very friendly and accommodating. Shower pressure was amazing and water temperature very hot which I love

Authenticity & Character
Location
Staff
Cleanliness & Comfort
daily amenities not included was only downside but very clean and comfortable otherwise.
Marunouchi Hotel

Great local next to Tokyo station. The shower and bathtub combo is amazing and perfect at the end of long sight seeing days. The amenities (bath salts, moisture rescue facial cleanser along with fresh PJs) they supply every day was a luxury bonus.

Authenticity & Character
Location
Across the street from Tokyo station and can be accessed underground straight from hotel
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Kyoko was an excellent tour guide. She explained each temple and shrine thoroughly and loved the areas she took us. She was like an aunt to us by the end of the day. Best tour guide experience I have had.

Quality of Experience
Guides, Drivers and Staff
Private Dinner with a Geisha /Maiko Ozashiki Experience
Private Dinner with a Geisha /Maiko Ozashiki Experience
Kyoto

This was hands down my favorite activity of our trip! We were fortunate enough have a geiko as our Geisha. Her dancing was beautiful to watch and loved that we were able to have conversations before and after her dancing. She loved having sake with us! The teahouse was super authentic and just loved loved loved the experience from start to finish. The meal was great and staff very attentive. The alcohol was included and as much as we wanted which in hindsight could have been our hint to offer sake to the Geisha and our interpreter. Our interpreter actually knew the Geisha since she first became a Maiko 6yrs prior and has seen her grow into a full fledge Geiko. Very special experience. Highly recommend

Quality of Experience
Guides, Drivers and Staff
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 10, 2026
Hi Jennifer, Thank you so much for your incredibly kind and thoughtful review! It truly means a lot to me. I’m so happy to hear that you and your husband had such a wonderful first trip to Japan. It was a pleasure helping you plan your journey, and I’m glad you enjoyed everything from Tokyo and Kyoto to DisneySea, Nara, and the relaxing onsen experience. And I have to agree with you about the August heat—Houston travelers definitely know what hot and humid feels like! 😄 Although, as you... Read more

Hi Jennifer,

Thank you so much for your incredibly kind and thoughtful review! It truly means a lot to me.

I’m so happy to hear that you and your husband had such a wonderful first trip to Japan. It was a pleasure helping you plan your journey, and I’m glad you enjoyed everything from Tokyo and Kyoto to DisneySea, Nara, and the relaxing onsen experience.

And I have to agree with you about the August heat—Houston travelers definitely know what hot and humid feels like! 😄 Although, as you said, Houston doesn’t have Fushimi Inari waiting at the top of the hill!

It makes me especially happy to hear that Kyoto became your favorite and that you’re already thinking about returning to explore more of the city and the smaller towns along the way. Japan has so many wonderful places beyond the major destinations, so I would absolutely love to help you plan your next adventure whenever you’re ready.

Thank you again for trusting me with your Japan trip and for your kind words. I’ll be honored to be your “official Japan travel agent” for your next trip! 🇯🇵😊

Wishing you both many more wonderful travels together!

Best,
Sandy

Janelle was truly outstanding, helping us to ...
Spain | Jul 25 - Aug 2, 2026

Vanessa
Vanessa D.
Durango, CO | Reviewed on Aug 10, 2026

Janelle was truly outstanding, helping us to put together a trip to Northern Spain with a lot of moving pieces. None of the 5 us had been to that part of the world before, and she made it easy to hit a lot of wonderful highlights. The guides selected were excellent, and each of the hotels and restaurants the team reserved for us was GREAT.

Local specialist: Janelle Norman

Both our tour guides, Yumi and Yuki, were fan...
Japan | Jul 25 - Aug 3, 2026

E
Ellie M.
Ashburn, VA | Reviewed on Aug 10, 2026
Both our tour guides, Yumi and Yuki, were fantastic. Yumi in particular went above and beyond and really tailored our tours to our interests, she even helped us reserve a taxi when we got to Hakone. Overall we had a wonderful time! Read more

Both our tour guides, Yumi and Yuki, were fantastic. Yumi in particular went above and beyond and really tailored our tours to our interests, she even helped us reserve a taxi when we got to Hakone. Overall we had a wonderful time!

Activity Reviews
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

Yuki was a fantastic tour guide, we learned a lot and loved our tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oshino Hakkai
Full Day Mt. Fuji with Lake Kawaguchi with Oshino Hakkai
Japan

Due to the heat, our tour guide Yumi suggested some different locations that fit with our interests. We had a lot of fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Akihabara district
Full Day Tokyo City Tour with Akihabara district
Tokyo

Yumi was an awesome tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cannon Xiao

Did 8 day London to Paris trip with family of...
France | Aug 1 - Aug 9, 2026

M
Martinez F.
Kansas City, MO | Reviewed on Aug 10, 2026
Did 8 day London to Paris trip with family of 4. Agency had arranged pick up from airport to hotel, which was nice that I did not have to worry about taxis scams. Hotels chosen were the Cumberland in London and Paris art hotel in Paris. Both were in the busy parts of town, which was what we asked for. Our activities were tailored to what we wanted. We did Tea bus tour, London eye, Tower London, Webmeister Abby and Madame Tussauds wax museum. It was nice to not to worry about getting... Read more

Did 8 day London to Paris trip with family of 4. Agency had arranged pick up from airport to hotel, which was nice that I did not have to worry about taxis scams. Hotels chosen were the Cumberland in London and Paris art hotel in Paris. Both were in the busy parts of town, which was what we asked for. Our activities were tailored to what we wanted. We did Tea bus tour, London eye, Tower London, Webmeister Abby and Madame Tussauds wax museum. It was nice to not to worry about getting ticket, making sure they are not sold out, how to buy, etc, as this was all taken care of for us.
Eurostar train to Paris was great and highly recommend, easier than plane.
In Paris we did Disneyland, Eiffel Tower, Cruise on Seine river, Louvre, and Notre dame. Had Sebastian as a tour guide for family friendly guided tour of Louvre was great, highly recommended if bringing young children. Again, didn't stress over tickets or times as Caroline, our travel agent, took care of this for us.

Hotel Reviews
Paris Art Hotel Quartier Latin
Paris

This is smaller hotel, more private and intimate. In a wonderful location in Latin Quarter, easy to find food and shopping. Staff was wonderful and friendly, but also helpful with anything we needed. Had a hair drier that failed and immediately replaced. Room cleaned in timely fashion. Did not have rooms that connected and had only 1 bed rooms but they accommodated us well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Cumberland
London

Great location in the City, amazing breakfast which was included, and staff very friendly. Food choices were wonderful in the hotel, and atmosphere was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The London Eye
The London Eye
London

Must do in London activity. Very straight forward. Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Transport
Louvre Museum Treasure Hunt
Louvre Museum Treasure Hunt
Paris

One of my favorite Family actives. Our Tour Guide Sebastian was wonderful, can tell he is very experienced. Kids were engaged the whole time. Highly recommend if wanting to do the Lourve with kids. Otherwise it is a mess of a place to go through without help.

Quality of Experience
Guides, Drivers and Staff
Transport
Family cruise on the Seine
Family cruise on the Seine
Paris

The main river cruise that is next to Eiffel Tower. Ride when you want, runs every hour to half hour. It is 1 hour long but goes quick, nice view of city from the cruise.

Quality of Experience
Guides, Drivers and Staff
Transport
Entrance Tickets: Disneyland Paris (1 day/2 parks)
Entrance Tickets: Disneyland Paris (1 day/2 parks)
France

Have been to all the Disneyland parks in America, so wanted to try this out. It is Magic Kingdom parks but Paris style. So much fun as always with Disney. Food was amazing, having French food. Rides are similar but unique in their own ways. Lines are similar to any Disney park. Stayed for fireworks show at night and had a blast

Quality of Experience
Guides, Drivers and Staff
Transport
Tower of London (skip-the-line tickets)
Tower of London (skip-the-line tickets)
London

Tower of London and the Royal Family Jewels. So much history, it was fascinating to see it all. Lines were not a problem.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caroline Kennedy

Our trip to South Africa, Zimbabwe and Botswa...
South Africa | Jul 26 - Aug 7, 2026

Deborah
Deborah E.
Bethesda, MD | Reviewed on Aug 10, 2026
Our trip to South Africa, Zimbabwe and Botswana was phenomenal! Anna-marie did a great job assisting us every step of the way, answering our myriad questions throughout the planning process and while on the ground. Everything worked seamlessly. All the drivers and guides showed up when and where they were supposed to. We enjoyed each location we stayed in from the perfectly located Victoria and Alfred hotel in Cape Town to the Moremi Crossing camp in the middle of the Ocavango Delta. We... Read more

Our trip to South Africa, Zimbabwe and Botswana was phenomenal! Anna-marie did a great job assisting us every step of the way, answering our myriad questions throughout the planning process and while on the ground. Everything worked seamlessly. All the drivers and guides showed up when and where they were supposed to. We enjoyed each location we stayed in from the perfectly located Victoria and Alfred hotel in Cape Town to the Moremi Crossing camp in the middle of the Ocavango Delta. We couldn't be more pleased!

Hotel Reviews
Moremi Crossing

We LOVED Moremi Crossing and the Okavango Delta! The trip to the camp from the air strip wasn't bad, about 15 minutes via Land Cruiser and boat. Loved having our tent cabin right on the water and watching the elephants wander by. The central meeting area was lovely though large and had great small sitting areas for looking out over the water but the size also meant it wasn't as conducive to meeting folks. It was family style eating but you sat with your land cruiser team and your guide. Really enjoyed the bonfire and drinks before dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No heat or AC here but no complaint! Plus an outdoor shower. It felt more authentic this way and the blankets provided kept us plenty warm during the night.
Muchenje Safari Lodge
Kasane, Chobe

We loved this lodge! The central meeting/gathering space was warm and cozy and helped facilitate interactions among the guests. Eating was family style, but you sat where ever you wanted at the available tables so you weren't limited to the folks you may be traveling with in your land cruiser. You could also opt for a meal outdoors on your own if you wanted to - overlooking the river. Room was very comfortable and spacious. The drive into the park was about 15 minutes but you often passed wildlife along the way.

Authenticity & Character
Location
Phenomenal location overlooking the Chobe River valley.
Staff
Cleanliness & Comfort
Ilala Lodge
Victoria Falls

This hotel exceeded our expectations! Centrally located and a wonderful chill vibe with great indoor and outdoor space. Wish we had had a few more hours to enjoy it more. Easy walk to Victoria Falls and a great craft market next door to the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Umkumbe Bush Lodge

While we really liked this lodge itself and the staff, we didn't like that you had to pay extra for several things that the other lodges we stayed in included as part of the overall cost. More specifically, you had to pay $80 per person for a 90 minute bush walk which I think was extremely over priced for what you got (we did it) and I would not recommend doing it (especially if you were going elsewhere where it is provided for free), for individual drinks (sodas and alcohol), and for laundry (which was very pricey). Having been to two other lodges that covered these items, I would definitely pick a lodge in the future that covered these costs.

Authenticity & Character
Location
Staff
We liked the staff and found them very helpful. Interestingly the guides seemed on the less experienced/younger side compared to the guides we had later in our trip in Botswana. They were good but lacked some inter-personal maturity that comes with experience.
Cleanliness & Comfort
The Victoria & Alfred Hotel
Cape Town

Very conveniently located at the V&A waterfront. Very spacious and comfortable rooms and helpful staff. Good breakfast options as part of the stay. While we really enjoyed the V&A waterfront, it has a touristy feel, even with plenty of locals walking around. You have easy access to the Robben Island ferry, the Watershed market full of local crafts and the fabulous Oranjezicht City Farmers Market filled with great food and local shops. Perfect place for breakfast and lunch overlooking the Atlantic.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Explore the Okavango Delta by Mokoro
Explore the Okavango Delta by Mokoro
Botswana

We finished our last hours in the Delta by going on a Mokoro ride followed by a bush walk. We loved it! The mokoro ride was a unique experience. So peaceful and interesting to see the delta from low on the water. I liked that it was combined with a bush walk too.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Classic River Safari
Sunrise Classic River Safari
Victoria Falls

We loved the sunrise safari! We were the only two passengers aboard and rather than going downriver toward the falls we opted to go upriver to see more wildlife and birds. Tons of hippos. Beautiful kingfishers and other African birds. Plus a bunch of elephants too.

Quality of Experience
Guides, Drivers and Staff
Transport
Robben Island
Robben Island
Cape Town

While we were really glad to go to Robben Island and learn about it's history, we were disappointed that our time there was very structured by the official guide and didn't leave much time to wander or contemplate in our own way all that happened there. Hearing from a former prisoner was fascinating though while listening to him talk for at least 45 minutes, you are sitting on hard benches in one room and there wasn't, I don't think, the opportunity to ask questions. After listening to him, we were rushed through the area where Mandela was housed with barely a moment to look in. Now, what I don't know is whether we were being rushed because of the worsening seas outside and they wanted us off the island or if this is the regular schedule.

Quality of Experience
See thoughts above.
Transport
See thoughts above.
Cape Peninsula & Penguins
Cape Peninsula & Penguins
South Africa

Loved traveling down the Cape Peninsula and seeing the Boulder penguins and the other cute seaside towns along the way. Views of the Cape of Good Hope were fabulous. Enjoyed seeing the wildlife in the park along the way, including our first baboons and ostriches.

Quality of Experience
Food
Guides, Drivers and Staff
Appreciated our guides insights and willingness to adjust the itinerary to meet our needs. He also insisted we see the penguins from the beach, not just on the path with all the other tourists, which was very cool.
Transport
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Aug 11, 2026

Hello Deborah

Thank you so much for taking the time to write such a detailed review. I am really happy to hear that you enjoyed your trip and that the overall experience was great.

Thank you also for sharing your honest feedback about the experiences that were not exactly what you expected. This is incredibly valuable to us and certainly helps us improve our services for future travellers.

I do hope that you are planning to come back one day!

Warm greetings
Anna-marié

Thank you also for sharing your honest opinion on the experiences that was not exactly what you expected.

It was really

A trip we will never forget!!! ♥️
Thailand | Jul 26 - Aug 8, 2026

Gigi
Gigi W.
San Jose, CA | Reviewed on Aug 10, 2026
We had an amazing experience with the whole entire trip/tour. The experience from the driver, the places and things we have done. The elephant sanctuary was something I truly enjoyed, feeding & bathing this huge gently giants. We truly were amazed on how huge the Buddhist temples and their status. The one in Bangkok (WOW!!!)
The foods were all so delicious. My daughter got hooked with the Mango sticky rice while my Son enjoyed all of the food. I loved my Iced Tai Tea - refreshing
Bella was...
Read more

We had an amazing experience with the whole entire trip/tour. The experience from the driver, the places and things we have done. The elephant sanctuary was something I truly enjoyed, feeding & bathing this huge gently giants. We truly were amazed on how huge the Buddhist temples and their status. The one in Bangkok (WOW!!!)
The foods were all so delicious. My daughter got hooked with the Mango sticky rice while my Son enjoyed all of the food. I loved my Iced Tai Tea - refreshing
Bella was amazing to work with she heard all of our questions & feedback.
Thank you very much!!!

Hotel Review
Nora Beach Resort & Spa
Koh Samui

The hotel was nice & clean. We had our room cleaned daily and coming back from a long day of lounging by the pool or day trip we came back to a clean / tidy room

Authenticity & Character
The hotel is close to the pool area. You can either swim in the pool or ocean. You have choices
Location
5 min drive to downtown/mall. Long street full of food, shops, entertainment
Staff
So nice and friendly
Cleanliness & Comfort
The hotel grounds were nice and cleaned daily.
Local specialist: Bella Saung
Bella
Bella Saung
Local specialist in Thailand | Replied on Aug 11, 2026
Hello Gigi and Family, Thank you so much for your wonderful message! It truly means a lot to me to know that you and your family had such an amazing time in Thailand. I’m especially happy to hear that you enjoyed the elephant experience, the beautiful temples, and, of course, all the delicious Thai food! It was such a pleasure working with your family and putting this trip together. I’m so glad we could create a memorable experience that everyone enjoyed. Thank you again for trusting me... Read more

Hello Gigi and Family,

Thank you so much for your wonderful message! It truly means a lot to me to know that you and your family had such an amazing time in Thailand. I’m especially happy to hear that you enjoyed the elephant experience, the beautiful temples, and, of course, all the delicious Thai food! It was such a pleasure working with your family and putting this trip together. I’m so glad we could create a memorable experience that everyone enjoyed.

Thank you again for trusting me with your Thailand journey. I hope to welcome you and your family back to Thailand someday for another unforgettable adventure!
Best Wishes from Thailand
Bella

Excellent
South Korea | Aug 5 - Aug 9, 2026

E
Eli W.
Ashburn, VA | Reviewed on Aug 10, 2026
Excellent service throughout the entire process. From the planning stages to the final day of the trip, the team was attentive and helpful. When I missed the pickup time for a scheduled tour, my advisor was quick to help me catch up with it. Every driver was polite and took the extra time to not only get me to my destination but also guide me through an unfamiliar country. I could not have hoped for better help. Read more

Excellent service throughout the entire process. From the planning stages to the final day of the trip, the team was attentive and helpful. When I missed the pickup time for a scheduled tour, my advisor was quick to help me catch up with it. Every driver was polite and took the extra time to not only get me to my destination but also guide me through an unfamiliar country. I could not have hoped for better help.

Hotel Review
Lemong Hotel

Very helpful staff and I placed perfectly in Seoul. You are only ever a few minutes walk from any convenience you could need, and a great market Street only a few blocks to the north.

Authenticity & Character
Location
Close to anything you might need.
Staff
Very helpful
Cleanliness & Comfort
Activity Reviews
Seoul Highlights: Gyeongbok Palace, Insadong & N Seoul Tower
Seoul Highlights: Gyeongbok Palace, Insadong & N Seoul Tower
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gyeongju National Museum and Tumuli Park Tour with Night View
Half Day Gyeongju National Museum and Tumuli Park Tour with Night View
Gyeongju
Quality of Experience
Guides, Drivers and Staff
Transport
Private Gyeongju UNESCO Highlights Tour with Local Ryan
Private Gyeongju UNESCO Highlights Tour with Local Ryan
Gyeongju

Very helpful guide with an intimate knowledge of gyeongju and its history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and Japan | Replied on Aug 10, 2026
Hi Eli,
Thank you so much for your trust, support, and cooperation throughout the trip. I truly believe that it was because of your understanding and support that we were able to make this journey such a wonderful experience.
Your kind words and recognition of my work mean a great deal to me, and they are truly what motivates me to keep doing my best for every traveler. It has been a pleasure arranging this journey for you, and I sincerely hope that we will have the opportunity to meet... Read more

Hi Eli,
Thank you so much for your trust, support, and cooperation throughout the trip. I truly believe that it was because of your understanding and support that we were able to make this journey such a wonderful experience.

Your kind words and recognition of my work mean a great deal to me, and they are truly what motivates me to keep doing my best for every traveler.

It has been a pleasure arranging this journey for you, and I sincerely hope that we will have the opportunity to meet again on your next trip. I would be absolutely delighted to plan another wonderful journey for you in the future.
Best
Christine

Taylor was awesome. When we’re planning the t...
Norway | Jul 14 - Jul 24, 2026

C
Chris W.
Dallas, TX | Reviewed on Aug 09, 2026

Taylor was awesome. When we’re planning the trip at one point we lost a hotel room for a night she sent us from Flåm to Balestrand and it was one of the best nights we had on the whole trip. Short stay but one of the most beautiful places I have ever been. In addition, she was so attentive to our needs and the hotels were in the perfect location that adventures and tours were set up perfectly. I will definitely definitely use this group again because they know what they’re doing.

Local specialist: Taylor Hook

My visit to Argentina and Uruguay was as promised
Argentina | Jul 27 - Aug 1, 2026

John
John K.
San Jose, CA | Reviewed on Aug 09, 2026
My visit to Argentina went very smoothly thanks to excellent guides Emilia, Eugenia, and driver Sergio, I was taken all over Buenos Aires and El Tigre and to a barbecue and horse training exhibition at a ranch in the pampas. The boat ride through the delta in El Tigre was very interesting and Eugenia found me the small gifts i was looking for at a chocolate shop and a small curio shop there. She seemed to know everybody. Also visited a silversmith studio where they treated her like... Read more

My visit to Argentina went very smoothly thanks to excellent guides Emilia, Eugenia, and driver Sergio, I was taken all over Buenos Aires and El Tigre and to a barbecue and horse training exhibition at a ranch in the pampas.

The boat ride through the delta in El Tigre was very interesting and Eugenia found me the small gifts i was looking for at a chocolate shop and a small curio shop there. She seemed to know everybody. Also visited a silversmith studio where they treated her like family.

In Uruguay my guide and driver Fabian and Javier showed me around Colonia where I had arrived by ferry from BA, then drove me to Montevideo where guide Carolina showed me the city and a cafe where the waiter demonstrated how to drink mate and how to drink it from a mate bowl.

Carolina realized at one point that July 31st is the traditional graduation day for medical students in Uruguay. Montevideo throws a huge party for them in a park downtown. So we headed off there, just to see the happy students and their families arriving. It was an unplanned experience and a lot of fun.

Guides were always willing to change things around depending on what i wanted to see at a given moment. Since my interest is photographing people, they made a point of finding places with a lot of activity.

It all went like clockwork. And it only rained for a half hour right at the end of my trip.

Hotel Reviews
Hotel Montevideo
Montevideo

Huge suite with balconies on three sides. Great staff, very clean. Nice location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mio Buenos Aires
Buenos Aires

Great room and staff but hard to find someplace close to eat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colonia del Sacramento Tour & Transfer to Montevideo
Colonia del Sacramento Tour & Transfer to Montevideo
Argentina
Guides, Drivers and Staff
Tour of Buenos Aires city
Tour of Buenos Aires city
Buenos Aires
A Day in the Countryside in San Antonio de Areco
A Day in the Countryside in San Antonio de Areco
Argentina
Guides, Drivers and Staff
Tour of Montevideo city
Tour of Montevideo city
Montevideo
Tour of Tigre
Tour of Tigre
Buenos Aires
Local specialist: Paulo Salvador Jimenez Veron
Paulo Salvador
Paulo Salvador Jimenez Veron
Local specialist in Buenos Aires | Replied on Aug 10, 2026

Hola John,

Thank you so much for taking the time to share your review. We’re delighted to hear that you enjoyed your trip and had such a great time exploring Argentina and Uruguay with our team of local guides.

It’s especially wonderful to hear that Emilia, Eugenia, Sergio, Fabián, Javier, and Carolina helped make your experience so memorable and that you enjoyed the opportunity to connect with local people and experience more of our culture along the way.

We hope to have you back soon in the future,

Saludos!
Paulo

Natalie was a wonderful trip coordinator! Had...
Switzerland | Jul 27 - Jul 31, 2026

K
Kim Y.
Ashburn, VA | Reviewed on Aug 09, 2026

Natalie was a wonderful trip coordinator! Had a wonderful time in Switzerland!

Local specialist: Nathalie Durand

Switzerland 2026
Switzerland | Aug 1 - Aug 6, 2026

N
Nicole B.
Flagami, FL | Reviewed on Aug 09, 2026
Our trip to Zurich, Interlaken and Lucerne was amazing!! Our specialist, Caroline, was outstanding from the first time we made contact with her, to staying in touch with us during the planning of the trip, to being there for us during the trip and folllowing up with us after we returned home. Her suggestions helped us tremendously while planning and while we were traveling. Caroline was there for us any time we needed her. We especially loved our time in Interlaken. The views, beautiful... Read more

Our trip to Zurich, Interlaken and Lucerne was amazing!! Our specialist, Caroline, was outstanding from the first time we made contact with her, to staying in touch with us during the planning of the trip, to being there for us during the trip and folllowing up with us after we returned home. Her suggestions helped us tremendously while planning and while we were traveling. Caroline was there for us any time we needed her.

We especially loved our time in Interlaken. The views, beautiful little towns and awesome hikes we our favorites!!

Thank you Caroline and thank you KimKim! We will definitely be using your agency again!

Marc and Nicki Brustman

Local specialist: Caroline Kennedy

11 day Thailand Review-Bangkok, Chiang Rai/Mai and Ko Samui
Thailand | Jul 26 - Aug 5, 2026

S
Shweta P.
Los Angeles, CA | Reviewed on Aug 09, 2026
Overall, the trip was truly amazing, and we really appreciated all the thoughtful details and extra touches along the way. The fast-track airport service was fantastic, and we were very impressed with the quality of the hotels throughout the trip. It was clear that a lot of care went into the planning, and our family came home with so many wonderful memories. A few suggestions for future trips: the Bangkok food tour was a little challenging with such a large group. We would have enjoyed... Read more

Overall, the trip was truly amazing, and we really appreciated all the thoughtful details and extra touches along the way. The fast-track airport service was fantastic, and we were very impressed with the quality of the hotels throughout the trip. It was clear that a lot of care went into the planning, and our family came home with so many wonderful memories.

A few suggestions for future trips: the Bangkok food tour was a little challenging with such a large group. We would have enjoyed smaller, more local venues rather than Chinatown, which was difficult to navigate with a group of our size.

The Shangri-La Chiang Mai was a wonderful choice for families, and the kids really enjoyed the hotel. However, I would probably recommend dining outside the hotel, as some of the best food we had on the entire trip was at the local restaurants in Chiang Mai. Exploring the local dining scene was definitely one of our highlights. We loved the Melia Koh Samui and the highlight was the speed boat tour and lunch on the beach.

Since we booked so far in advance, we had also hoped our rooms could have been located closer together. With a large family group, having rooms near one another would have made things a little easier.

These are relatively small suggestions in the context of what was truly a fantastic trip. We are so grateful for all the planning, attention to detail, and special touches that went into it. It was an incredibly memorable experience for our entire family, and we really appreciate everything you did to make it so special.

Hotel Reviews
Meliá Koh Samui
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shangri-La Chiang Mai
Chiang Mai

Stay was nice, great location, pool and spa. Buffet dinner was not good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riva Vista Riverfront Chiang Rai
Chiang Rai

Design was outstanding. Pre-fix meal was a bit challenging and would have preferred the a la carte service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chatrium Hotel Riverside Bangkok
Bangkok

Great rooms and breakfast included. Safe location near walkable stores and eateries.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chiang Rai Iconic Temples
Chiang Rai Iconic Temples
Chiang Rai
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Chiang Mai by tuk tuk
Explore Chiang Mai by tuk tuk
Chiang Mai

Bam was an amazing guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

Pad thai location was amazing, the crowds and china town were not ideal.

Quality of Experience
Food
better food quality at local places
Guides, Drivers and Staff
Transport
Half Day Elephant Eco Valley: Elephant Trail & Bamboo Rafting in Mae Tang (Private)
Half Day Elephant Eco Valley: Elephant Trail & Bamboo Rafting in Mae Tang (Private)
Chiang Mai

Bam was amazing as were the guides at the Eco Valley.

Quality of Experience
Food
plated lunch was beautiful
Guides, Drivers and Staff
Transport
Bangkok Symbolic Temples
Bangkok Symbolic Temples
Bangkok

Was a bit too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Unique Railway market & Damnoen Saduak Floating Market with Local Food Tasting
Unique Railway market & Damnoen Saduak Floating Market with Local Food Tasting
Bangkok

Floating market was not great, never actually purchased food as we floated. Lunch place was not ideal.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Kayaking & Snorkeling at Angthong by Premium Speedboat (Private Tour)
Full day Kayaking & Snorkeling at Angthong by Premium Speedboat (Private Tour)
Ko Samui

Best overall and guide was crew were great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sunny Le
Sunny
Sunny Le
Local specialist in Hanoi, Vietnam | Replied on Aug 11, 2026
Hi Shweta, Thank you so much for your thoughtful review and kind words! It was truly a pleasure to plan this special trip for your wonderful group, and I’m so happy to hear that you all came home with so many great memories. I also really appreciate your helpful suggestions. They’re very valuable to us, especially when traveling with a larger family group. I’m sorry we weren’t able to arrange the rooms as conveniently as you had hoped, and I truly appreciate your understanding. It was... Read more

Hi Shweta,

Thank you so much for your thoughtful review and kind words! It was truly a pleasure to plan this special trip for your wonderful group, and I’m so happy to hear that you all came home with so many great memories.

I also really appreciate your helpful suggestions. They’re very valuable to us, especially when traveling with a larger family group. I’m sorry we weren’t able to arrange the rooms as conveniently as you had hoped, and I truly appreciate your understanding.

It was such a pleasure working with you, and I hope we’ll have the chance to plan another memorable family adventure for you all in the future!

Warmly,
Sunny

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