Kimkim Trip Reviews

As a first time traveler, the KimKim team worked to make our travel the most wonderful ever! Clothilde displayed great patience with me. I asked numerous questions and needed remedial explanations during each step of the planning process. I could not have imagined anyone better in helping me understand what to expect and what input was needed from me to make my trip exceptional. I appreciated the suggestions that she made, those suggestions enhanced the entire trip. I'm grateful for the assist that Gersende and Joel provided as well, especially when we needed to make changes.
We are so grateful to KimKim for making our first trip Amazing! We are already planning more travel.

We worked with kimkim and Claire to plan our honeymoon in Ireland. Kimkim made the process easy, I appreciated the questionnaire at the start of the process to get a better idea of our wants for the trip and I am glad we got to connect with a local specialist. Claire was lovely to work with, she was readily available for planning and she listened to our vision for our honeymoon. She provided an amazing itinerary within our target budget. When we were on the trip, we had no issues with any of the bookings/reservations that were made by Claire. We had some slight difficulties on our trip (due to no fault of kimkim or Claire) and we were able to use the on-call number for assistance and we received great support. Since we did a road trip, our itinerary felt pretty full but still had plenty of room for seeing things on a whim. I was hesitant to use a travel agency but I am so glad I did! I will definitely use kimkim again in the future. Our favorite parts of our honeymoon were horseback riding in Dingle and kayaking in Killarney. We loved that our trip was adventurous and Claire really understood our vision.

Hotel Reviews

BrookLodge & Macreddin Village

WIcklow

We loved this hotel! We had an amazing room, I have never seen a room like it. We loved the property so much that we spent the entire day lounging in our room or walking around the property. There are two restaurants on site and a cafe/pub. We loved that we were able to order room service for breakfast and dinner and did this twice. There is also a spa on site but they were booked full so we could not use it.

Authenticity & Character

Location

The property is beautiful but there was not much to do nearby

Staff

Cleanliness & Comfort

Imperial Hotel

Galway

The hotel was in a great location and had a great breakfast. We also dined at their restaurant for dinner and loved it! The room was fairly small but we did not spend much time inside

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hyatt Centric The Liberties Dublin

Dublin

This was a nice hotel and the location was decent. It had air conditioning which was nice and they had a great breakfast.

Authenticity & Character

Location

The location was fine, there was not much that we wanted to see near the hotel so we often had to walk far to get to where we wanted to be

Staff

Cleanliness & Comfort

Clayton Hotel Cork City

cork

The hotel was in a great location, it was very central but quiet. They had a great breakfast buffet. The entire hotel had a modern feel and it was clean and well-maintained.

Authenticity & Character

The hotel had a clean, modern feel but did not show much character

Location

Great location, it was right in the center of the city and we could walk to everything we wanted to see

Staff

The staff were helpful

Cleanliness & Comfort

We had an amazing room, it was sparkling clean and very comfortable

Crystal Springs B&B

We loved this B&B! It was on a gorgeous property by the river and had a lovely garden with seating. The breakfast was one of the best we had while in Ireland. The staff were friendly, especially Elaine. It was about 5-10 minutes drive to town or about a 30 minute walk. We walked most of the time and it was a very pleasant walk.

Authenticity & Character

The hotel was well decorated and felt very cozy

Location

It was about 5-10 minutes drive to town or about a 30 minute walk. We walked most of the time and it was a very pleasant walk. The hotel is right on the river and has a lovely garden.

Staff

Elaine was wonderful, she was very personable and cares a lot about the property and the guests. She is truly meant for this role

Cleanliness & Comfort

The room was very clean and comfortable and the entire property was cozy and well maintained.

Heatons Guesthouse

Dingle

We loved this hotel! The property was right on the shore of Dingle and about a 20-minute walk into town. The walk to town was pleasant although there was quite a bit of traffic on the main road. The bedroom was spacious and they had a delicious breakfast.

Authenticity & Character

The hotel is well-maintained and felt like a sophisticated place

Location

The hotel had great views of the water and was about a 20-minute walk into town

Staff

There were a lot of stairs at this property and it would have been nice to have staff assistance in carrying our bags to our rooms.

Cleanliness & Comfort

The bedroom was clean and the bed was comfortable. The bathroom was very clean

Ballinalacken Castle Hotel

This hotel was lovely! There was a castle on site and it and it had a fantastic restaurant for dinner and breakfast. The property was well-maintained and the rooms had an antique charm. We only stayed here for one night, but would have loved to stay longer. The only downside was that it was about 10 minutes drive from Doolin so we had to drive into town for food, shopping, and other excursions.

Authenticity & Character

There was a castle on the property and the rooms had a historic charm.

Location

The hotel is about 10 minutes drive from town

Staff

There were many stairs at the hotel and it would be helpful to have staff to assist in carrying bags to our rooms.

Cleanliness & Comfort

The rooms were clean but the shower head stream seemed like it was blocked and it was spraying out of only one side

Activity Reviews

Horse Riding trek in Dingle Peninsula

Ireland

The horseback riding was one of our favorite parts of the trip! We were a little nervous since the photos show people galloping on the beach. We have both ridden horses before, but were not comfortable with a ride like that. The horses were well-trained and calm. We had a peaceful ride through the mountains with amazing views. We enjoyed our guide and he gave us great recommendations for food in Dingle!

Quality of Experience

Guides, Drivers and Staff

Killarney Lakes Discovery by Kayak

Killarney

We loved this experience! It was a wonderful way to see the Killarney National Park. We had amazing views and wonderful weather. We got to paddle out to an island with ruins and get out and explore it on foot. Our guides were lovely. It was physically challenging but there were a good amount of rest breaks.

Quality of Experience

Guides, Drivers and Staff

Doolin Cliff Walk experience

Ireland

We loved this experience! Our guide, Murph, was very informative and taught us a lot about the Cliffs and Irish history. I was worried about being able to walk for 4 hours but the pacing was perfect and accessible for people of many different fitness levels. Because we were part of this tour group, we also got special access to private property for the iconic view of the Cliffs. There is only one other tour group that has this access.

Quality of Experience

Guides, Drivers and Staff

Transport

There was parking at the hotel where we met and we got to have transport back from the top of the cliffs to our car

Trinity College Library : The Book of Kells Experience

Dublin

We enjoyed learning about the Book of Kells and getting to see the library. It was nice to learn more about the Book of Kells and how it was made, but it was a tight space and very crowded.

Quality of Experience

It was pretty crowded and hard to read the exhibits

Guides, Drivers and Staff

This was self-guided and staff interactions were minimal

Transport

We walked here from our hotel

I took my 3 kids on the trip age, 18,16 and 14. They absolutely loved it. We went for 18 days, started in Hanoi and ended up in Saigon. We had plans almost everyday booked through Trang. Everyday was new and it seemed like everyday was better than the last. I have done 2 trips with KimKim, the other to Costa Rica and they were both brilliant. The kids enjoyed Vietnam more as it was more culturally interesting. Having the tours booked everyday , usually for about 5 hours and having the meal, breakfast and lunch included made it very easy. Otherwise i would have to be trying to book it all myself and it would ruin the trip and also the amount of logistics is staggering. The transportation was great and we had our private van everyday with driver. The country is long so sometimes we would be in the van for 1.5 hours each way but the kids enjoyed it as they listened to music, watched videos etc. I have to say Trang was excellent, There werent any issues, she came to meet us the first day and brought us welcome to Vietnam gifts. There was no standout place as they were all stand out. I highly recommend Vietnam and Trang as she was incredible. Thank you again KimKIm

Thank you so much for all you did to make our vacation/holiday memorable for years to come.

Day one was great to keep moving…our tour with Deliane was great, it did not match the description at all but what she covered we loved, my daughter especially since they have similar interest…she was a lovely lady and really knows her history, especially detailing Dickens. The Tea at Savoy was wonderful, we were somewhat Zombies by then, but it was amazing.

Day2
Buckingham Palace and Westminster Abbey were both amazing and worthy of the visits. St James Park was good. We saw a lot of it with Deliane on day 1

Day3
St Paul Cathedral was magnificent. A fair warning of the climb to the top might be good for those not in any type of physical shape, we were all winded and legs burning but we enjoyed immensely, Borough Market….OH YEAH! The chocolate Strawberries definitely worth the time. The Tower of London was beautiful and only started our beefeater tour when a young girl passed out from heat and dehydration. My wife is a nurse and provided aide. For my wife’s heroic actions and help, they invited us back that evening for a 700 year tradition. It was amazing and unbelievable that every night for 700 years, this ceremony is carried outs! We never actually finished our guided tour due to fainting distraction but that led us to something very special in the retiring of the keys ceremony.

Day4
British Museum…I want to be positive here, but we didn’t really see any British History and that was what we were looking for…it was extremely crowded and amazingly Hot inside…we couldn’t handle the heat and left early for the shopping between Oxford Street and Harrods. The day was saved and we enjoyed ourselves. Can’t give a good recommendation for the British Museum

Day5. The tour of Parliament and Westminster Palace was our favorite, it is unfortunate that we could not have the guided tour, but understand staffing. This was everything to my daughter as her University Major is Public Policy and Leadership which fits right into Parliament. We did not go to the Tate museum so I cannot rate it. We instead went to the National Gallery in Trafalgar Square…it was great! We loved it and would recommend.

Day 6. Notting hill and all the markets were great….we asked to go ona Saturday and it didn’t disappoint with merchandise and crowd. Hot and tired after many hours in the markets, we did not venture to Little Venice.

Overall we truly enjoyed our itinerary ! Thank you. We love a structured environment as a family, so this worked well. Everyone has different tastes, but if you wanted to include possible recommendations for food at the conclusion of the day, I am sure it would be appreciated by your clients in the future. We found ourselves looking around and wasting a lot of time to find dinner at the end of the day, but managed to find many different types of cuisine.

Finally a shout out to Aleksandra for her communication during the building of the itinerary, she was awesome and during the actual holiday, she was always a message away and willing to go the extra mile got what we needed.

Thank you

Hotel Review

The Cumberland

London

Great location

Location

Staff

Concierge greet desk staff aren’t helpful and wouldn’t answer phone pre-trip

Cleanliness & Comfort

Activity Reviews

Tower of London Beefeater Welcome & Crown Jewels

London

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of the Palace of Westminster (UK Parliament)

London

Guided tour cancelled last minute do to staffing…audio tour only, still awesome

Quality of Experience

Guides, Drivers and Staff

Transport

Retired Royal Guard Central London Walk

London

Quality of Experience

Guides, Drivers and Staff

Transport

One of the most amazing trips we have ever done. Places were terrific. Pace of the daily trips was perfect. All guides were very knowledgeable, well spoken, very understanding and made every phase of the trip exciting and interesting. Miguel was phenomenal. Alberto and Wilson were too good. Hotels were excellent. Food was very good - all vegetarian options. We enjoyed every minute of the trip.Thanks for making this trip as one of the most memorable family vacations.

Hotel Reviews

Antigua Casona San Blas

Cusco

It was one of the best places, close to the downtown area. comfortable rooms, loved it

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa del Sol

Machu Picchu

fantastic location by the river

Authenticity & Character

clean, comfortable.

Location

by the river, few min from train station and the market place

Staff

very helpful, courteous

Cleanliness & Comfort

Sonesta Posada del Inca

Urubamba

Authenticity & Character

had colonial charm, very picturesque, had lovely old special feeling

Location

bit remote, however that worked well for us

Staff

very courteous

Cleanliness & Comfort

Clean but had too many insects. that was a problem

Innside Lima Miraflores by Melia Hotels International

Miraflores

Great location, clean rooms, good breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lunch at Ama

Peru

Food was excellent.Very special place. Loved it.Highly recommend it

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Maras & Moray

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Cusco & The Sacred Valley!

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Sacsayhuaman & Cusco Guided

Cusco

Quality of Experience

Guides, Drivers and Staff

Transport

Machu Picchu Exploration

Aguas Calientes/ Machu Picchu

most loved experience

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Visit to Ollantaytambo

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Traditional Farming in the Andes: Amaru & Pisac arqueological site

Peru

one of the best experiences, unforgetable moments.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Lima Airport

Lima

Quality of Experience

Guides, Drivers and Staff

Transport

Lima: History, Culture & Local Gastronomy

Lima

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Had a great time and Gummi was the best. Thank you

Hotel Review

Blue Hotel Fagrilundur

Bláskógabyggd

Activity Review

Laugarás Lagoon - Lerki

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

We just returned from a 12-day family trip to Vietnam planned through Realistic Asia/Kimkim, and it exceeded every expectation. From beginning to end, everything was seamless, thoughtfully organized, and executed flawlessly. The itinerary struck the perfect balance of culture, history, adventure, relaxation, luxury, and authentic local experiences. Every destination felt completely different from the energy of Hanoi, to the breathtaking landscapes of Ninh Binh, the serenity of Lan Ha Bay, the beaches of Da Nang, and the charm of Hoi An. We genuinely loved every single activity and never once felt like there was anything we would have changed.

One of the highlights was the people. We had two different drivers and three different tour guides throughout the trip. Each had a unique personality and guiding style, yet every one of them was warm, professional, incredibly knowledgeable, and genuinely passionate about sharing Vietnam with us. They didn’t simply take us from place to place, they brought the country’s history, culture, traditions, and daily life to life in a way that made the trip incredibly meaningful.

The logistics were equally impressive. Every transfer, hotel check-in, activity, and timing was perfectly coordinated, allowing us to simply enjoy ourselves without ever worrying about the details. Traveling with children can sometimes add complexity, but everything was handled with such care that the trip felt effortless.

The person who truly made this experience exceptional, however, was Hien. From the very beginning of the planning process, throughout our travels, and even after we returned home, Hien was nothing short of extraordinary. She was unbelievably responsive, proactive, thoughtful, and always one step ahead of any question or need we had. It genuinely felt like having a trusted friend in Vietnam available whenever we needed assistance. That level of service is incredibly rare and is one of the biggest reasons this trip was so enjoyable.

We’ve traveled extensively around the world, and this was one of the best organized trips we’ve ever taken. We would recommend Realistic Asia, Kimkim, and especially Hien without hesitation to anyone considering Vietnam or Southeast Asia. We will absolutely be using Hien and KimKim again for future travels, and we couldn’t be more grateful for such a memorable experience. Five stars simply doesn’t feel like enough!

Hotel Reviews

Moire Hoi An, Vignette Collection

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Intercontinental Danang Sun Peninsula Resort

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Most design forward and architecturally magical hotel we have ever stayed in!

Orchid Classic Cruise

Hai Phong

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Jiva Hoa Lu Retreat

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Oriental Jade Hotel

Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Exploring Hoa Lu - Tam Coc - Mua Cave

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

VIP Fast Track Service (including visa application)

Vietnam

Quality of Experience

This was so awesome after an incredibly long day of travel!

Guides, Drivers and Staff

Transport

Lantern Making & Thanh Dong Organic Farm ( HUT)

Hoi An

Quality of Experience

Guides, Drivers and Staff

Transport

Tam Coc Secret Landscape by E Bike

Ninh Binh

Quality of Experience

Food

Our favorite meal of the trip!

Guides, Drivers and Staff

Transport

Hanoi Exploration & Vietnamese Coffee Tasting

Hanoi

Quality of Experience

Guides, Drivers and Staff

Transport

I did not know exactly what I had hired until I got on the trip and I was supported through every part of the process. I appreciated the private guides in Bangkok and Chiang Mai (Giftsy and Timmy). They were incredible throughout my time in both cities and allowed for flexibility in our tours. It was so personalized to what we wanted to do and how much time we wanted to spend. Day was the true MVP of this process and helped us navigate changes in our schedule and clarify anything that was needed. He would respond within minutes to any of my requests. It was incredible. I would have probably liked more private tours when I was in Phuket versus the small group tour I took to Phi Phi Island. I did not request this so it was not the fault of anyone at Kim Kim. The work of the Kim Kim staff made it so I could just enjoy my vacation and not worry about what was next. It was seamless and effortless and overall wonderful!

Hotel Reviews

Thavorn Beach Village Resort & Spa

Phuket

Authenticity & Character

Location

A little far from different things in Phuket

Staff

Cleanliness & Comfort

Rock And Treehouse Resort

Surat Thani

Bathroom and showers are very dated and don't get very hotel. Front desk staff are incredible, kind and helpful. Even took our laundry to town for us to get washed!

Authenticity & Character

Such a great concept hotel.

Location

Staff

Cleanliness & Comfort

At Pingnakorn Riverside Hotel

Chiang Mai

Beautiful hotel but also aging somewhat. The breakfast in the morning was not great and one morning despite it starting at 7, no one was available to do eggs or coffee for about 25 minutes and it took them 45 minutes to make pancakes. It was frustrating because there were limited other options to eat for breakfast and we had an excursion.

Authenticity & Character

On the older side

Location

Staff

Cleanliness & Comfort

Kimpton Maa-Lai Bangkok

Bangkok

Authenticity & Character

Location

A little away from the chaos

Staff

Indian Chef Tariq was amazing

Cleanliness & Comfort

Activity Reviews

Northern Thai Dining & Cultural Show at Khum Khantoke

Chiang Mai

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok Night Food Tour by Tuk Tuk

Bangkok

The Tuk Tuk ride was nice but the description of this event does not match what we did. It sounded like we would be getting small tastes all over the city and we went to one noodle restaurant and had one street vendor food and that's it. I asked about going to a roof top bar but was told that wasn't apart of it. I did get to go to a hidden bar which was cool but it was not included.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore the Koh Phi Phi By Speedboat

Phuket

We were picked up very early and then did not get on the speedboat until over 2 hours after we arrived and it was not clear that we would be sitting around. I would have liked to just stay at my resort and enjoy the amenities there. They then go into a sales pitch of all these things you can do but have to spend extra money on which was frustrating but they scare you into thinking that you have to but water shoes and hats and they only accept cash so that was also frustrating. It was a pretty rushed experience and crowded with all the other participants. I would have liked to do this privately.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Khao Sok National Park - Chiew Lan Lake

Khao Sok National Park

I think I was spoiled by the private activities and this was a larger group. It made it so we ended up in a not great spot in the boat. No one was good about sharing the space. I would have liked to be more private or been allowed shift around to see things on the boat. We got soaked sitting in the back. Food was a bit cold on the floating restaurant but tasty!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Living Green Elephant Sanctuary Experience - Full Day

Chiang Mai

This was a highlight of our trip. Really a wonderful small group experience. I did not know that there was an option to raft down the river which I would have liked the choice of doing. I did enjoy the medicine ball making activity though.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Chiang Mai: Wat Umong & Doi Suthep

Chiang Mai

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok – Maeklong Railway market - Damnoen Saduak floating market

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok Spiritual Encounter

Bangkok

Giftsy knew a lot about it. It was incredible.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We really enjoyed our entire trip, including little things like inner courtyard rooms in Vienna vs outside room (much quieter), curated tours (touring a cheese making farm with our family only-which meant interacting with the owner/farmer himself vs a tour guide), and access to Sara for a few specialized items (she expertly directed us to a laundry service in Vienna). Thank you!

Hotel Reviews

Hotel Center

Bohinj

Excellent location close to the lake. Accommodations are pretty basic, with nice breakfast buffet and attached pizza/italian restaurant

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Urban Hotel Ljubljana Center

Ljubljana

Authenticity & Character

Location

Easy walk to town center, quiet and easy access to busses.

Staff

Cleanliness & Comfort

Activity Reviews

🧀 Taste & Traditions: A Genuine Visit to Tourist Farm Gartner in Bohinj

Austria

Private, detailed tour of how cheese is made with visit to tasting room to enjoy the various cheeses made on his farm. Amazing.

Quality of Experience

Transport

Directions here were difficult. More details provided would be helpful.

🥾 Bohinj to Triglav Lakes Hut — Alpine Classic Day Hike

Austria

We modified this to start at Blato instead so that we could enjoy some alpine meadows. This hike was a trip highlight.

Quality of Experience

Gummi was extremely helpful throughout the entire process. He was flexible as we were making our decisions in the planning process and available during our trip for a couple questions that popped up. The daily google map links he sent to us where very helpful and easy to use. I honestly can't provide any negative feedback on the process or Gummi's services. Great, low stress experience!

Activity Reviews

Glacier Ice Cave Experience

Iceland

Was truly awesome. Such a cool experience. Highly recommend

Quality of Experience

Guides, Drivers and Staff

Transport

Víðgelmir Lava Cave Experience

Iceland

Was much more informative than I expected, cool tour

Quality of Experience

Guides, Drivers and Staff

Transport

N/A

Explore Jökulsárlón Glacier Lagoon by Zodiac Boat

Iceland

This was cancelled due to weather, but when we arrived to the lagoon it was sunny and low wind, other vendors were on the water. We were a little disspointed. Atleast we were offered a full refund without hassle

Overall our trip was wonderful in every way, we had just enough guided tours and just enough time to explore on our own. The TRIP PLAN app was a great way to keep track of everything scheduled, tickets and notifications of who and when we were to meet our guides.

I no longer have access to our Trip Plan so I cannot name all of our guides....sorry

Great Stuff:
Barcelona Tapas was a great experience with a great guide
Cava & Rioja winery visits were well chosen and excellent
Pamplona & Basque transfer guide Haime was a dream, very personable and very knowledgeable, great choice
Bilbao Guggenheim guide was wonderful and gave us a great insight into the Spain collections
Madrid - Our old town tour was great and our great and flexible as we noted areas we had already spent time and showed us new and interesting places. He also gave us many great recommendations for food and drink

MADRID...THANK YOU FOR WINNING THE WORLD CUP while we were there

Some comments on making things better:
Connecting your travelers with bus/metro/transit would be most helpful, we used these services A LOT in our travels and struggled with the initial source of finding websites/apps and ticket tips, please assist to Trip Plan.

Barcelona
Tickets to Sagrada Familia we on a Saturday and the site closes early. we barely had 30 minutes at the site, so we missed the crypt, museum, workshop and much of the side chapels in the building. Really disappointing as this was my #1 place I wanted to spend time in Barcelona
Montserrat visit was too short, our guide was great.....starting earlier to allow for time to walk/hike would be great

Zaragoza ghost town visit was all in spanish our guide did his best to translate. There was an option for an app to use personal headphones on our phones in english, but we didn't know to bring them

Pamplona
2 full days is enough [our fault]
We didn't get any help directing use to resources for tickets to balcony viewing of the running or the bulls, bullfights or suggestions. We managed from here but....

The experience was not great - there were many errors during all stages of the trip from planning to the actual days. Details were not provided properly and pricing was way above market. The guides were mediocre but nice. The transport vehicles were not up to the class they should be for the price we paid. The meal stops were not very nice.

Hotel Review

Client to Book Own Accommodation in Santiago

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine Tasting, Valparaiso and Viña del Mar- Private Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Viña Santa Rita- Wine Tasting day

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!

Chile

It would be helpful to provide more info about the terrain in advance. We had noted that we had senior citizens in our group and the terrain was not as described.

Guides, Drivers and Staff

Transport

I wanted to share my feedback regarding my recent solo tour of Croatia. Overall, I had a fantastic experience.

My tour guide, Laurent, was incredibly well-informed and always available via WhatsApp whenever I had questions or needed assistance. The trip was exceptionally well-organized, and the excursions at each location featured knowledgeable local guides. Additionally, the 3- and 4-star hotels were very nice and situated in excellent locations in every city.

My only complaint is that none of my hotel rooms had a good view. I almost always request an ocean, sea, or water view when on vacation, and I was surprised this was not noted for the tour. However, this is a minor issue that I will be sure to emphasize for my next trip, as I adored Croatia and will definitely book with Kimkim again.

Thank you for your help in organizing such a memorable trip.

This was our first experience booking a trip with Kimkim and the entire experience exceeded all expectations!! The planning process was smooth, easy, and with as much flexibility as we needed. I wanted to have a mix of things planned/organized for us, and I wanted to plan some things on our own. Anita was extremely flexible and accommodating. She made excellent recommendations for restaurants that were all INCREDIBLE! Not touristy, local, elegant decor and Michelin quality establishments. Anita planned our hotel and several tours in Rome, and everything worked like clockwork! All of the transportation/transfers that she planned for us were all professional drivers, prompt, spoke English, and were very helpful. We will book all future trips with Kimkim! Our highest compliments.

First, I should say we had a fun and memorable trip to Japan. We did pretty much everything we had in mind, and many things were good. The shortcomings were in the details. Although it is not the fault of the travel agent or Kimkim, the part of Japan in which we traveled is very hot and humid in July. We really should have gone during a different time of year. Many of the fine details arranged by the travel agent were problematic. For example, we arrived in Tokyo via Mongolia Air, which uses terminal 2. Our driver was waiting for us in terminal 1. It took over an hour and a lot of angst to connect with our driver. The travel agent had our flight information, and should have directed the driver to the correct terminal. Another example, is our departure from the Osaka airport. The travel agent told us our driver would pick us up at our hotel at 11:00. The driver sent us a text saying he would get us at 11:20. Our flight boarded at noon. It was a half hour drive to the airport, and it took us an hour and fifteen minutes to get into the terminal, check our luggage, get through security and walk to our gate. Obviously, there was a scheduling problem. We did insist on an earlier pickup, which happened. The quality of the tours varied. We had a guide for a day in Tokyo who was possibly the best guide we have ever had. She taught us so much about Japanese history, culture and religion. She was a wonderful traveling companion, and her English was excellent. We had a different guide for three days in Kyoto and Osaka who was a poor guide. She was very nice and friendly, and she was great at navigating between sites. She knew a few historical dates, but she really taught us nothing. And her English was poor. The quality of some of the things we did was variable. We did an excellent ramen making class. Our sushi making class was superficial. We did not even get to cut our own ingredients. The sake class and museum were nothing more than an ad for one sake company. It taught us absolutely nothing and was a waste of time. I expect a travel agent to be more selective. I could have done better using Trip Advisor. In summary, the quality of the trip was variable. Due to the problems, I really am not sure if we will use Kimkim again.

I will mention that we started our Asia trip with two weeks in Mongolia. We used a different travel agency for that portion of the trip. Our Mongolia experience was absolutely perfect in every way.

I cannot express enough on how grateful we are to Giulia on planning our first trip to Italy. We gave her our budget for the trip and she turned it into a dream vacation for me an my family. There was no way I could have planned it better, especially being our first time there. EVERYTHING was taken care of. From rides to and from the airports, 5 different personal tours, train tickets, boat rides to islands, fantastic but not over priced hotels in perfect locations. When ever we had a question, we were connected to her thru WhatsApp, and she or her partner answered right away. She made it so I can just relax and enjoy my trip. If you don't want the hassle of planning a large trip and having a logistical nightmare of doing it yourself, I HIGHLY recommend using KimKim. Not only will you have a spectacular vacation, but just knowing you have a friend you can immediately contact if you have issues, takes all the worries away so you can just relax and enjoy your trip. Thank you again Giulia for everything you did. You are very good at what you do. I still owe you a glass of wine.

My sister and I visited Finland for 2 weeks. We visited Helsinki, Turko, Tampere, Vaasa and Rovaniemi. All of our guides were excellent and really knew the cities inside and out. I can’t pick a favorite spot or guide because they were all amazing! Moonika arranged our trip with the tour guides, accommodations and transport. I would not change a single thing! I highly recommend Kim Kim for anyone wanting an authentic experience with the bonus of all travel being arranged. We definitely maximized our time in beautiful Finland!

My wife and I and our adult son spend one week in beautiful Wales and could not have been happier with what our Kimkim planner Aleksandra arranged for us as well as John, our guide for Wales. He picked us up in Liverpool and we toured with him for five days. We started across the north coast and then into northwest Wales/Anglesey. We then ventured south through the national parks and ended up in Cardiff.

Through our journey, John made some wonderful suggestions for changes in our planned itinerary, and every place that he chose turned out to be delightful. In addition to experiencing the stunning natural beauty of Wales, we loved interacting with locals, which he facilitated because he seems to know everyone. We love learning about history and culture as we travel. John is obviously very proud of his Welsh heritage, and he taught us so much about the history and culture as we traveled together.

All in all, another wonderful trip by Kimkim- this is our fourth!!

Very nice trip in Nairobi, Masai Mara, Serengeti, Ngorongoro and Zanzibar 🇹🇿🇰🇪🦏🐆🦒🐘🦓

Most of the trip was good.. we had a few misunderstandings along the way and some changes to the original itinerary. We did see a lot and the overall experience was good.