Kimkim Trip Reviews

We had the most amazing time in Japan! Every single one of our guides and drivers were excellent. We felt safe, informed, and most of all cared for during this whole trip. If we come back to Japan we will for sure be booking through this company again. Thank you to everyone who made our trip worth while.

I have to start tipping my hat off to Michel Gold who was my first contact and guided me through the compiling of our itinerary. Thanks to his knowledge we scratch off visiting Bogota because of my wife tendency to altitude sickness. He also suggested the gastronomical tour in Cartagena. Michael also provided me with a list of things I should know before going to Colombia and the pro-environmental philosophy of the agency which I found appropriate.

Our guide in Medellin, Andres Robledo young but experienced. He knows the ropes around Medellin; we when to center of the city and to the once infamous "Communa 13". The contrast of social stratus in Colombia is evident, yet the genuine friendliness was also evident wherever we went. Public servants were very professional from the police officers to the ticket vendor in the tramway. Street vendors were aggressive, but respectful.
Our driver in Medellin, Martin, master of the road. Experienced and patient, he can see problems before it happen. He gave me lots of confidence going up and down Medellin's hills. Great soccer fan of "Atletico National" verse in politics and history ( Pablo Escobar, Garcia Marquez, Social reforms...)
Our hotel in Medellin: Ecohub....it needs works. Internet was spotty at best, WIFI was good just around the lobby. We had to issues in our room. The fridge did not work and the land phone was disconnected. We reported both issues twice and they were never solved while we stayed there. Staff was helpful, but they need more people that speaks English and French. Location was great and in general the hotel was comfortable, clean and safe which is what matters, the rest can be fixed. Traffic in Medellin is crazy, there is nothing you can do about it.
Our guide in Cartagena, Luis Moron. Great energy, Luis knows Cartagena, he has many many qualifications, "Zumba and Scuba diver trainer, Chef, and tour guide." Luis knows the history of Cartagena and the best places, he was very flexible and altered our tour so we could visit Gabriel Garcia Marquez's museum, that was a plus for me that I have read everything he wrote. Cartagena is in constant "Carnaval" mode. People are joyful, simple, happy. Buy a hat as soon as you land or you will melt. What a freaking heat. I drank all the beer brands because of the heat. Luis was very patient with my wife about walking the historic streets of Cartagena with the bright sun and torching heat.
We went to a cooking class, "how to make ceviche"......it blew me away. Ceviche with Corvina fish, mango, coconut milk, and passion fruit juice. Two days later, after walking miles inside San Felipe Fortress, we had another cooking class with Luis and Leonor. Robalo fish fried in coconut milk and brown sugar, patacones, guacamole and rice also in coconut milk and tomatoes of a tree juice.
Our driver in Cartagena, Emerson, just like Martin in Medellin, patient and experienced, punctual and also great knowledge of beaches and resorts around Cartagena.
Out hotel in Cartagena, Armeria Real. Blown away by the size of our room, we get a duplex (two floor room). Super clean and comfortable. Staff, .........unpaired. Luis at the receptions, great suggestions for places to visit at night and restaurants and coffee shops. Waiters at the roof-top John and (..I forgot his name, but he has dental braces) great coctails and suggestion from their own restaurant.

Hotel Reviews

GHL Hotel Armería Real

Cartagena

Extraordinary. Amazing place. it is a 400 years old building converted to a hotel. Our room was a duplex, huge beds, two bathrooms. Staff, super willing to please. Luis at the front desk with great suggestions for places to visit and restaurants to eat. The waiters at the roof-top terrace great cocktails and suggestions to eat from the local restaurant. Great location, everything is willing walking distance. Really good internet speed.

Authenticity & Character

It is a colonial building with a preserved architecture. Wooden floor, red roof tiles etc...

Location

Walking distance to everything. Restaurants of all kind and levels in any direction. Check this place "lavalotu". Around the corner from the hotel. They wash your clothes by the pounds. It is like US$10.00 for 10 pounds. Service in 2 hours.

Staff

Super friendly and willing to please.

Cleanliness & Comfort

Awesome.

EcoHub Hotel Medellin

Medellín, Antioquia

Great location, room was clean and comfortable. Staff is friendly, but if you don't speak Spanish, you might struggle to get things done. I have to give them 4 stars because we had two issues that were never resolved. The mini-fridge was not working properly. The land phone was disconnected. I checked it and the power source was not there. We reported the issued twice in 4 days, it was never fixed. Also the internet was spotty. WIFY was slow and just had the right speed when you stand around the lobby not in the room. That is a deal breaker.

Authenticity & Character

It is like any other mid-level hotel.

Location

It is in a good and save neighborhood. It has indoor parking, but it it an stretch if you want to visit the city center. You would have to depend on hired transportation.

Staff

Really willing to help. Everybody specially Brayn who handles the bar at night.

Cleanliness & Comfort

Our room was clean and comfortable, but walls were thing, I could hear people's conversation next door.

Activity Reviews

Medellín Transformation Tour

Medellín

it was worth to go up to comuna 13. Year ago it was considered the most dangerous place in Medellin. Social and political will are transforming this poor neighborhood into a vibrant, proactive community that is trying to pull themselves up. Many great murals and a genuine desire of the people to erase a bad reputation. Kudos to my guide Andres Robledo for explaining to me social-dynamic of this community.

Quality of Experience

Guides, Drivers and Staff

Martin made me feel safe in this place. He is from here.

Transport

Pop-Up Dinner (Envigado)

Medellín

The chef tried to surprise us with a Mango ceviche as an entry. It was too acid which is normal for most people in Colombia, but my wife's ulcer begged to differ. He tried something different and I will give him credit for that. This is like a blind date. The main dish was a mixed of several meat and rice. It felt like chow-main. It has too much soy sauce which surprise us because we were expecting something more Colombian. There was an avocado salad. Rich creamy avocado with shopped vegetables. Dessert was a souffle made out passion fruit. That was worth the night. I think he put some liquor in it and was amazing.

Quality of Experience

To the credit of the chef. We were tired and half full from a long day in the center of Medellin. So we were not that hungry.

Food

We were expecting a more traditional colombian dish. It felt more like chinese take out food.

Guides, Drivers and Staff

Martin, solid driver, he stayed with us since 8:30 AM to 10:00 PM. Traffic made our dinner really late.

Transport

Coffee-Culture Tour

Medellín

Amazing, a really well run farm trying to keep it environmentally correct. No pesticide, natural fertilizer. I learned so much about coffee. I drank such a good quality coffee. I saw so many birds and wild life. We even saw a capibara. The person who gives you the tour ( I am so ashamed that I do not recall his name right now) knows coffee. He starts the tour by percolating coffee in front of you. Then you drink it and he explains the flavors, aromas and effects. The he takes you for an hour up the mountain trip. You see the coffee trees, flowers, and natural resources to keep it "natural". As you walk up, you see and hear many kind of birds. They explain to you the whole process of producing coffee, from the sawing of the seeds, the grooming of the trees, the collection, and finally the roasting.

Quality of Experience

Extraordinary learning experience.

Guides, Drivers and Staff

Nothing special about driving in the mountains.

Transport

We have a good car. The road was not bumpy. Colombia has good roads.

Peñol Boulder & Guatapé Boat Trip

Medellín

I think this is the most overrated of all the points of interest in Colombia. There are 747 steps. You need to be in shape. The view is great, but is not worth a heart attack. Vendors are aggressive and overprice everything. Food choices are not that great too. Mostly local fried fish; bass and carpe. If you like narco-tourism, then go ahead in the boat trip, the only thing worthy of it is to say later that you were close to one of the many Pablo Escobar houses in the area. It is a two hour ride from any direction to get here. The worse part is that "El Penol' is private property, you pay close to US$12.00 to get in. There is a church in town worth visiting for its architecture and wood-carved decorations.

Quality of Experience

Too much hipe, two hours ride, 5 minutes of thrill.

Food

Reduced choices, practically they forced you to between fried bass, tilapia or carpe. Ketchup was too sweet.

Guides, Drivers and Staff

My driver, Martin. Solid prudent driver.

Transport

I rode a good Renault SVU. Good for this kind of trip.

Walking tour in Cartagena's Historic Center

Cartagena

Rule number one: bring a hat. Rule number two: bring a bottle of water. Rule number three: bring comfortable shoes. Rule number four: try to read about the history of slavery in Colombia before you arrive in the country. My guide, Luis Moron was well versed on the colonial period of Cartagena, the revolution and current affairs of the city.

Quality of Experience

Bring a hat. It was raining heat.

Guides, Drivers and Staff

Transport

Street are leveled. Bring comfortable shoes and a bottle of water.

Streetfood Experience

Medellín

Medellin streetfood is mostly fried or bake. Too many to mentioned here, and to many to try in one day. There are several variations of croissant bread worth to try. Bunuelos, arepas and empanadas made of corn or wheat flour worth to try alone with the street coffee. There is no bad coffee in Colombia. Everybody try their best to percolate, roast and grind the best coffee possible. You need to try their banana bread. It is fresh fresh.

Quality of Experience

Guides, Drivers and Staff

Martin, mi driver in Medellin. Four words, master of the road.

Transport

It was Renault, a brand I have never drove on before. But the vehicle was appropriate Medellin's crazy driving.

Market Visit & Cooking Class

Cartagena

Cartagena's market Barzuto, is like any other third world market. Sanitary conditions are not premium. There is a chaotic traffic of people with merchandise coming and going in all directions. You need to be quick on your feet. Different sections of the market have different smells. You need to be mentally prepared for your nose to be assaulted by the smell of fresh blood, fish, pungent flames from the boiling pots with meat from animals like Capibaras and such, spices that you have never smelled before. On the other hand, you will see fruits from the Amazonian basin that you have never seen or tasted before. Great mangoes, supreme green bananas, guavas, grapes, etc. I suggest to bring a bottle of water to wash thoroughly whatever you might try to eat. Bring closed shoes. Cooking classes. New windows to new flavors and way to cook ceviche. Corvina fish dipped into coconut milk with passion fruit juice, mangos cubes, rocoto sauce, red onions, green and red peppers infused with lime juice. Robalo fish, dipped on coconut milk and brown sugar, patacones, guacamole with garlic shrimps. Rice with coconut milk and panera. Tomate juice from a very special tomato specie.

Quality of Experience

Once in a life time experience if you were not born poor in a third world country.

Food

It is a toss, you either love it or hate it.

Guides, Drivers and Staff

Emerson was a quiet, calculated, patient master of the road. He can see an accident happening 20 seconds before it does.

Transport

Agency provided a good air-condition vehicle appropriate for urban hustle.

This trip was difficult to plan from the beginning. It was for 2 people with different arrival and departure dates. Also, 2 nights of accommodation were already booked. Hector never seemed to get exactly when who was going to be there. I said my son was going to be there on the 6th and he booked a room for him on the night of the 5th. Many of the days had shopping as the main activity. I had said we were interested in nature and culture. The hike that was booked for us turned out to be a 4x4 ride which was disappointing. I was in Madrid and the Prado was not scheduled as a tour until I asked for it to be added on. I believed Hector when he said that the last minute nature of the booking made the expensive but when we looked at daily room rates when we were there, they were not high. I think we were overcharged by about 50% and want a refund of at least $5000.

Activity Reviews

4x4 Jeep & Hike the Cares Route, Picos de Europa

Picos de Europa

This was a 4x4 without a hike.

Quality of Experience

Guides, Drivers and Staff

Transport

Walking Madrid’s Old Town

Madrid

Great tour

Quality of Experience

Guides, Drivers and Staff

Transport

Emily helped us to plan a terrific vacation in Portugal. We knew little about Portugal, and it was so wonderful to have her expertise to plan a trip that was truly enjoyable and memorable. The guided tours she arranged for us were superb and the guides were excellent.

Hotel Reviews

Flores Boutique Hotel

Porto

This one had plusses and minuses. When we arrived at 1 pm they had apparently decided that was the time to repaint the front desk. There was not an obvious warning sign until I had approached the desk, and by that time my shirt was destroyed. It was oil-based paint. The shirt was a goner. They seemed less than sympathetic about it. Oh, well. The location was terrific. The room itself was kind of neat, and yet there was only one bedside light, no luggage racks or place to put luggage except the floor. My daughter's room had two lamps and a luggage rack. I asked if I could get even one luggage rack for our two-person room. I did not get one. The bathroom was ok, but the tub floor was 6 inches above the bathroom floor, so hazardous to get in for a shower. The breakfast was terrific. And the staff when we checked out at 5:30 am went out of their way to be helpful to us.

Authenticity & Character

But needed improvement to be more comfortable.

Location

Very centrally located for our activities, with lots of nearby shopping.

Staff

Some were amazing, some were adequate.

Cleanliness & Comfort

Better lighting, luggage racks, updated bathroom.

CBR Boutique Hotel

Coimbra

I loved this book/library-themed hotel. It was right up my alley. The bathroom was so cool!

Authenticity & Character

So cool and unique! Loved the decor! And it was quite comfortable.

Location

It was easy to get from there to wherever we wanted to go, with plenty of restaurants nearby.

Cleanliness & Comfort

All great.

Pátio do Tijolo

Lisbon

We were very happy with this hotel. It was located in a busy, popular area, but because of its setting it was a quiet oasis in a bustling area. The staff were friendly and helpful. The food was good. Our only complaint would be that the room had few surfaces on which to place our things. Still, I would stay here again.

Authenticity & Character

It was clean and comfortable but with unique art and a relaxing vibe.

Location

We could walk to many of the things we wanted to see and do, but once you went through the hotel gates, you were suddenly in a calm, quiet, private space. I loved that.

Staff

They made a great effort to help with any questions we asked.

Cleanliness & Comfort

The cleaning staff did an excellent job every day.

Activity Reviews

Gaia Port Tasting Walk

Portugal

What a great tour! Our guide Alexandre was terrific! He mad the tour fun, informative, interesting, and something I would happily do again.

Quality of Experience

Alexandre - a primo guide!

Guides, Drivers and Staff

He was funny without making anyone uncomfortable. He built rapport in the group. He was patient and relaxed.

Douro River Sailing Trip

Porto

It was so nice to have a relaxing afternoon cruise.

Quality of Experience

The kindness of the staff

Guides, Drivers and Staff

They were so friendly and nice. And they gave us a nice drink and snack !

Transport

I lived that we ere on a small boat with only 2 other passengers,

Private Joanina Library & University of Coimbra Visit

Coimbra

WE really enjoyed this. Our guide was fantastic and everything she showed us and told us about was so interesting.

Quality of Experience

THe guide was great.

Guides, Drivers and Staff

She was friendly, interesting, and knew everything about the university.

Lisbon to Coimbra with Stop in Fátima

Portugal

I would not have thought of visiting Fatima, but I am so glad I did. It was a fascinating visit to a holy place that is very important to Roman Catholics.

Quality of Experience

Guides, Drivers and Staff

The driver was friendly and told us about things we passed along the way.

Transport

There was plenty of room.

Private Sintra & Cascais Day Trip with Pena Palace & Quinta da Regaleira Visit

Lisbon

Pena Palace was great, but it became outstanding when we were able to get a private tour with an official palace guide. We had access to all kinds of spaces that people normally cannot enter. Our palace guide was superb. What a fantastic experience. At our guide, Louis', suggestion, we did not visit the second palace. He advised it was too much to fit in and would require much strenuous walking. He disapproves of trying to visit these two palaces in one day. Instead, after a walk and lunch in Sintra, he took us to Cabo Da Roca, to a beach, and then dropped us off in Cascais.

Quality of Experience

The private guide at Pena Palace and the wonderful tour she gave.

Guides, Drivers and Staff

Louis was knowledgeable (and opinionated). He was pleasant to be with.

Transport

The car was comfortable.

Evening Fado Show

Lisbon

The location was amazing, but very difficult to find. We made it into our seats moments before the show began. The address took us to a building across from a park, but the location was actually a cistern underneath the center of the park. If the directions had told us it was actually in the park, that would have been immensely helpful. That being said, the look and sound in the cistern was amazing. (Unfortunately, it was also quite warm.) The musicians were terrific an the singer was amazing. I got less education about Fado than I expected, but I loved the music.

Quality of Experience

The location, the music. Wow!

Private Belém Walk with Jerónimos Monastery & Riverside Monuments

Lisbon

I am glad we did this, but it was a very hot day and that impacted the experience. The monastery was lovely to visit. The riverside monuments were really interesting. Our guide was friendly and knowledgeable. It was a mistake to book this on the same day as the food tour. The food tour ran a little long, and it was a more than 30 minute cab ride to this tour. We barely made it, got no chance for water, bathroom, or any real lunch food.

Quality of Experience

When it is so hot, we needed more time in the shade and also water.

Guides, Drivers and Staff

She was knowledgeable and friendly, but didn't engage on as personal a level as other guides we had.

Flavours & Stories of Porto: Private Walking Tour & Mercado do Bolhão Visit

Porto

Our guide, Francisco, was wonderful -- the things and places he showed us, and the history and information he gave us were so engaging. The amount of food was enormous! And it was all delicious! I would totally do this again.

Quality of Experience

The tour, the food, and the guide. 5 stars!

Guides, Drivers and Staff

Francisco was a great guide - willing to share himself and his life while showing us the city and teaching us its history.

Traditional Portuguese Food Walk

Lisbon

Our guide, Daniel, was wonderful. He was funny, well-informed, and made both the food and the city come alive. This was a great way to spend the morning.

Quality of Experience

The tour, the food, and the guide. 5 stars!

Guides, Drivers and Staff

Daniel was a great guide - willing to share himself and his life while showing us the city and teaching us its history.

Caroline couldn’t be easier or more responsive to work with. We planned our trip only 2 weeks ahead, and Caroline and the Kimkim team got right on the task and made sure we were satisfied at every stage. She was very easy to work with and — I hesitate to disclose this —she was more than willing to communicate at off hours and on weekends. Ultimately, we were able to book the trip with confidence that we were going to be able to stay where we wanted and follow an itinerary that suited our traveling style. Overall, we couldn’t have been happier.

Hotel Reviews

Hotel Royal St Georges Interlaken MGallery Collection

Interlaken

“Modern” rooms in newer wing comfortable and quiet with balcony looking into quiet yard. junior suite was a little small than suggested by “suite” but modern comforts like a/c and stall shower made up for it. Quiet section of hotel, too. Overall very convenient location to train and middle of town but not in the thick of it. Breakfast buffet was the low point of the hotel. — plenty of selection but very middle range quality. You could also a l carte things like hot egg dishes but this was only after we asked. They make no effort to let you know.

Authenticity & Character

Location

Not far but not too close to Interlaken Ost.

Staff

Cleanliness & Comfort

Hotel Schweizerhof Luzern

Lucerne

Great hotel and staff, very convenient to train station which is crucial for day trips in Switzerland. Only drawback was super firm mattresses.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

E bikes seemed good quality and were really easy to operate. Guide was super approachable and informed. Scenery spectacular. The visit to trummelbach definitely made the tour more special.

Excellent and very responsive service from Esther, especially when our trip had to be rescheduled following a coup in October 2025.

The trip itself was very well planned with excellent transfers, accommodation and communication throughout.

Madagascar is a beautiful country, with amazing and friendly people, and I would thoroughly recommend a visit.

We will hopefully return!

Hanna put together the trip of a lifetime for our family. All the interactions were flawless. All the bookings and car rental worked seamlessly. Accommodations were ample for our family and very comfortable with easy connections to check in and out. The trip was very well planned and every detail was taken care of and we could just relax and enjoy it all.

Alicia was fantastic! So easy to work with and definitely listened to what I wanted and planned accordingly. I really appreciated a video meeting to plan, it just felt more personal. She also checked in with me on arrival, made sure I was all set and that she was available should I need something while I was there and/or the office contact. I wanted to do as much as possible and at the same time, not have to do a lot of “thinking”..please just tell me where to be and when! The app made that so easy. My trip was jammed packed in the best possible way!

Our group of 6 couldn't be happier with our Kimkim Norway experience. Your service and recommendations were spot on. All hotels were great locations, close to transportation and dining. Oslo: Our guide Daniel made Oslo come alive. So very knowledgeable about Amundsen's expedition, folk history, Stave churches, Vigeland sculpture park and Oslo in general. He pointed out other areas to explore on our own... like City Hall, the Library, the History Museum... all great ideas. *Sorry to miss the Viking Museum which was closed. Flaum: Train ride to Myrdal was just breathtaking and the forest spirit at the waterfall was unexpected. Our kayak adventure was perfect...just the right amount of time on the water. Again - our guide Greg shared so much information about the area and really made the experience much more interesting. Great hike in Flaum ... though my calves are still sore. Hotel and Food in Flam were very good. Baden: *I would have liked a tour of Bergen. While we enjoyed the Viking Village, it was a little too much time and effort. Hiking was nice. Added the Leprosy Museum which was fascinating. Needed more time at Rosendal. Rock Park was so interesting. Disappointed that our tour of the Manor didn't include inside spaces... we didn't have time to see it all. Overall just a wonderful trip. Thanks again for all of your guidance and support. Jo

Thank you Kimkim for five days of vacationing in Norway around Bergen and Oslo. The hotels were great, the scenery beyond belief, and the rain did not dampen our enthusiasm. We missed the tour of Bergen on the first day for reasons unclear to us, but the rest of the tour was impeccable.

Hotel Reviews

Thon Hotel Europa

Oslo

A little cramped

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Radisson Blu Royal Hotel

Bergen

Great breakfasts and meticulous service.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Minibus Tour with Local Guide & Photostops

Bergen

It was cancelled without notice to us, and so far, no reason for the cancellation has been given.

Quality of Experience

Guides, Drivers and Staff

Transport

Luggage Transfer Service

Norway

Quality of Experience

Ww1

Private Hardangerfjord & Waterfalls Day Trip

Bergen

Quality of Experience

Guides, Drivers and Staff

Transport

Dalia was exceptional at putting together a wonderful 14 day trip through Spain. We visited 7 cities which were very nice to tour and see the many different landmarks in each place. The Eclipse in Zaragoza was spectacular and the day trip to Los Pedroches pig farm was fantastic and should not be missed. All the daily transfer drivers were professional and always on time. This was truly one of the best trips we have been on. Great job Dalia.

From the very first interaction with the KimKim team, I knew I would always book future trips with this company. The communication, organization, and feasibility from beginning to end was impeccable. I did not have to worry about transportation to and from thw airport, travel destinations, tours, everything was planned. I loved it so much since in my daily life I have so much to think about, this made my vacation so much more enjoyable. Both of the transport companies (Argyros - shootout to Nikos specifically, amazing tour guide!) and Lampros tours for getting be to all of the activities and transfers safely and in a timely manner. My absolute favorite part was a tie between the Santorini Flying Dress photoshoot (on my bucket list for about 15 years) and the tour or Oia.

We had a great trip to Albania. The country is beautiful and it being a small country it was very easy to get around and driving distances were very reasonable. Traveling in August is hot and dry, and seeing all the dry river beds makes us want to return in June, when I'm sure the country is lush and beautiful. This being said, we loved all of the fruit dripping from the trees, figs, pomegranates, grapes, nectarines, plums, and all of the other fresh produce was exactly what we were hoping for.

The hotels we visited had the most impressive views including Kerculla and Arameras pools were just magical. Kerculla was a beautiful hotel, breakfast was lovely and the view during breakfast at both hotels was incredible. Service at all the hotels was just okay. Service overall in Albania and attention to detail is not quite up to western standards but it was fine.

Our river hiking and rafting trips were fun but with dry weather, the water was limited. But still was ok. Service with the rafting company was ok. They don't explain much of anything but I think they are still learning how to do these tours!

Berat and Gjirkaster were fun to explore - driving was challenging but that was part of the fun!

The donkey experience was great because it was just our family. The boy and mom were really good and they did a good job - as a farmer I felt proud of them starting this aspect of their farm and I think their signage was fun along the donkey walk, their presentation at the table was great and we stayed until dark! This was an unexpected highlight of the trip. Really got an authentic experience with a local family.

On the other hand Bote Farms was totally the opposite. It was an ok experience, the food was good, but the pool is a algae filled not great experience, their was not enough space for all the guests to lay in chairs around the "pool", and there was just not much to do. It is not something, as a farmer, I felt was authentic. It would have been better to call it a light cooking class with a meal and skip the part hanging out by the pool. The animals were not great, kinda dirty and hot. The owners were nice and all, but if we are travelling to be in Albania I don't want to visit a place not run by Albanians. And they called it a farm to table event. but there was not really a farm. Just some gardens.

Glamping in Nivica was fun, but hot during the day. Tents were nice, but there was nothing to do during the day, and it was just hot. No one really welcomed us much at all to say where we were and about the place. It is a great spot and fun to get there in the trucks, but it lacked a little cohesiveness. Food was good, the guide was nice, and the hike was fun, and lunch at the local restaurant and a walk through the town were great.

We enjoyed the restaurant suggestions and overall they were good, but food did vary from place to place and was sometimes quite bland at the hotels and a bit overpriced. We would have enjoyed more local, out of the way, true local restaurants that locals eat at as other options for us vs tourist restaurants.

Not sure what else to write about! Thermal baths were a little bit of a let down since they are not hot, more like warm and they were a bit full of algae. Cool place though! We didn't stay long...

Overall the trip was very good and Kim Kim was helpful. We had to know what we wanted to do. If we did not, i do not know whether we would have been told what to do. I came to Kim Kim because i did not know anything and wanted a lot of guidance. In the end, I had to say what we wanted. After we gave Krista parameters of what we wanted she came up with a good plan.

Planning
Airport private transfer were set up. About 2.5 time smore expensive than just Uber to hotel. Luckily at the last moment we asked and canceled the airport transfers. Our specialist, Krusta, should have asked us whether we were comfortable with Uber or wanted a private car.
We never got itemized costs of the trip so we could make decisions on whether we wanted to do all the activities. I had to ask 3 times for itemized costs and only got it after trip was done. That is NOT very transparent. A safari and a kayaking trip was suggested for out time at Geiranger. I assumed we would see different places. We saw the same fjord when we kayaked, and when we did the Safari and took the ferry from Geiranger to Alesund ( you will see the same fjord in any ferry route out of Geiranger). As such the Safari was completely unnecessary and for us a waste of money. Either the safari or kayak would have been enough.
We had Kim Kim get us all tickets to activities. In one way that was good. I do not know whether the cost was lower with Kim Kim. From what I see it was at best the same or higher. I think you are better off asking Kim Kim what activities to do and book them yourself unless money is not a concern.

Due to rail construction the train was changed to bus. The tickets issued still mentioned train and the bus information was hidden. Instructions on how to get to bus stops were not clear. Luckily i asked about it ahead of time and clarified where to go etc or we may have gone to the wrong place.

Experience and Service
With the exception of not telling us somethings to make our trip even better the service and communication were good. They had a support team (Matijs and Beni) who responded quickly on what's app as well as on the app. If we really needed something they were there. They told us that the bus stop in Alesund was changing due to road closures.
Krista, teh booking team (Jacob) and support team were polite and quick to be helpful.

Fees
Kim Kim never disclosed what their fees were and how they charged. In the end there is a service fee and an admin fee. I do not know whether it is a Percentage of what we bought through Kim Kim. Mine ended up being close to 20%. I expected that I would have higher costs for the great/extra service we received from Kim Kim (vs doing it all ourselves) but I thought it would be 10% but 20% for me seemed high. Thinking back had they told me it was 20% I would have likely agreed. But i was not told anything and then told this was my cost without any breakdown - which to be fair I accepted. I think it is better for the costs itemized to be shared before they take payment.

Overall
Loved Norway. Linked Kim. Great service. Service fee the high side.
Wil never go back again as Immigration in Oslo was the worst of any country i have been to ( I've been to over 30 countries). This has nothing to do with a strike - i kept being told this was because of air controller strike. Any non-EU passport holder has to wait for 3-4 hours to get into Norway. To leave Norway we waited 2 hours (there was no strike at that time). We were USA passport holders. They only have one person processing 90% of passengers arriving into Norway.

Hotel Reviews

Scandic Torget

Bergen

Right in town. Windows face the street with cars and bars. NOISY all night Would be fantastic if they had A/C. Without A/C, we have to open windows to be cool and give up on sleep.

Authenticity & Character

Location

Great location if they had A/C. Without A/c have to open windows to be cool and sacrifice sleeping.

Staff

Cleanliness & Comfort

Grande Fjordhotel

Geiranger

Resort. Expensive but spacious rooms and beautiful. Not convenient to get to the town as it is a 2KM walk. Shuttle service is there bit frequency is not 24/7. Restaurant and Breakfast buffet is very good.

Authenticity & Character

Location

Need shuttle service to get to town. otherwise very quiet and beautiful. If you have your own car, FANTASTIC location.

Staff

Cleanliness & Comfort

Grand Hotel

ÅNDALSNES

Nice. Fantastic Staff. Breakfast buffet good. Very costly relative to room.

Authenticity & Character

Location

Staff

Marcus and Inka(Inga) were so helpful, polite and helpful. They made restaurant reservations for us. Let us store our food in hotel refrigerator.

Cleanliness & Comfort

Hotell Bondeheimen

Oslo

Good value for money. No A/C. Packed breakfast was basic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Discover Kayaking Geirangerfjord

Geiranger

Great staff

Quality of Experience

Guides, Drivers and Staff

Transport

N/A we did not use transport

Romsdalseggen Guided Hike

Åndalsnes

Great guide. Fun. Knowledgeable. Great for active fit people.

Quality of Experience

Guides, Drivers and Staff

Transport

Geraingerfjord Safari by RIB

Geiranger

Very expensive. Not worth the cost. do not see anything that you cannot see from the ferry ride/cruise ship ride into port or Kayaking.

Quality of Experience

Guides, Drivers and Staff

Transport

Mathia was fantastic at setting up the 9 day trip for my wife and I to Norway...Oslo, Bergen, Aurland ,Oslo. We are both 80 and the trip was perfect in every way. That rarely happens to us. Everything eent right as planned. Often Mathia anticipated issues and contacted me...I didn't have to contact him. There was an air traffic controllers strike in Norway as well as the death of the King of Norway. We were kept informed throughout. Even when Matthia was away for a couple of days his backup couldn't have been more helpful. Every question I asked was answered almost immediately by Mathia or his backup. The quick replies by Mathia gave us peace of mind throughout the trip. We really liked Bergen, the Flam Railway, and of course the Fjord cruise. Thanks for a great trip.

Hotel Reviews

Radisson Blu Airport Hotel, Oslo Gardemoen

Gardemoen

Right at the airport. Simple walk through a covered sidewalk to airport.

Location

Staff

Cleanliness & Comfort

Hotel Aurlandsfjord

Aurland

Great view from our second floor balcony. Quiet. Elevator only goes to 2nd floor. Breakfast was perfect. Room included dinner for our 2 nights. My wife is Vegetarian. I am not. The dinners were not to our liking. Options were available for an additional payment. Staff was super polite and helpful.

Authenticity & Character

Location

Great view of the fjord from 2nd floor balcony.

Staff

Very helpful and polite.

Cleanliness & Comfort

Scandic Ørnen

Bergen

Great location near train station and Opera House.

Location

Staff

Cleanliness & Comfort

Thon Hotel Terminus

Oslo

Location

Staff

Cleanliness & Comfort

I

Activity Reviews

Stegastein and Borgund Stave Church

Norway

Quality of Experience

Nærøyfjord Cruise & Viking Valley Tour

Norway

Viking Valley Tour was better than expected. Included horse shoes, archery, axe throwing and other games.

Quality of Experience

Bergen Walking Tour With a Local Guide

Bergen

Quality of Experience

Guides, Drivers and Staff

Explore Oslo's Hidden Gems with a Local Expert

Oslo

Quality of Experience

Guides, Drivers and Staff

Kadri was lovely and amazing in every way, and, we had an absolutely fabulous trip! Thank you.

Overall, the Icelandic experience was very rewarding. We got a good overview of the country. The guides for the private tours were knowledgeable and personable. The hotels were all good selections and good locations. One of the found highlights in Reykjavik was the band performing at The Old Bookstore. The KimKim team put together a great adventure for the six of us!

Hotel Reviews

Hótel Grímsborgir by Keahotels

Ásborgir

personal hit tubs a plus, large rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Rangá

Hella

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sand Hotel by Keahotels

Reykjavík

great location. good buffet (no cooked like eggs/pancakes)

Authenticity & Character

Location

overlooked the road with no cars

Staff

Activity Reviews

Glacier Ice Cave Experience

Iceland

learned a lot about glaciers and glacier caves

Quality of Experience

Guides, Drivers and Staff

Transport

Reynisfjara Beach & Reynisdrangar Columns

Iceland

we didn't do much here, a long way from Reykjavik

Quality of Experience

Icelandic Food Walk

Reykjavík

Good food selections, even the fermented shark head

Guides, Drivers and Staff

Transport

Efstidalur II Farm Bistro

Golden Circle

Soup buffet was the right choice

Quality of Experience

Explore Reykjavík

Reykjavík

guide knew a lot about beer and the history of Icelandic independence

Quality of Experience

Blue Lagoon Premium Admission

Iceland

Great way to relax and unwind after a red eye flight

Quality of Experience

FlyOver Iceland

Reykjavík

this was fun. but the actual flyover was a bit short

Quality of Experience

Guides, Drivers and Staff

Transport

Seljalandsfoss & Gljúfrabúi Waterfalls

Iceland

just a great experience

Quality of Experience

Lava Show Experience

Reykjavík

very interesting

Private Thórsmörk Super Jeep Experience

Iceland

very knowledgeable and personable guide

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Geysir Geothermal Area

Iceland

it was raining-and the geyser was not impressive

Quality of Experience

Þingvellir National Park

Iceland

Reykjavík City Walk

Reykjavík

great guide

Quality of Experience

Guides, Drivers and Staff

Transport

this is a walking tour-with some uneven sidewalks

Nick did a fabulous job to curating the perfect itinerary for my teen son and me. I shared our likes and dislikes and he built a plan that met our ideas and our budget. He and his team were attentive and communicative throughout our holiday. I highly recommend them and seeing Borneo!

Arizta and Laura did a great job of building a wonderful itinerary for us - listening to our likes and dislikes, and customizing it accordingly. Communication and support throughout our holiday was responsive, proactive and top- notch. Highly recommend

Hotel Reviews

Villa Sonia

Ubud

Wonderful stay. Nice location, beautiful setting for the hotel

Shared Liveaboard - Blue Lotus

Fantastic live-aboard, great diving guides, wonderful food!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Puri Sari Beach Hotel

Labuan Bajo

wonderful stay. friendly service

Hotel Vila Ombak

Nusa Tenggara Bar.

Great location, friendly staff. Nice amenities. Wonderful breakfast!

Great Mountain Views Sidemen

Sidemen

Beautiful and restorative stay!

Authenticity & Character

Location

Staff

Staff was attentive and very helpful

Cleanliness & Comfort

Activity Reviews

Experience Cycling Countryside Salak Agro Sidemen

Indonesia

Nice and easy bike ride through village and paddies. My son loved the fruit. Was very safe (a car followed up from behind). Highly recommend!

Private Balinese Cooking Class for the Family

Ubud, Bali

Great cooking class and learned a lot about the culture. Highly recommend!

Gembleng Waterfall

Indonesia

Beautiful waterfall - great addition to the day

Jeep tour to Mount Batur for Sunrise

Indonesia

We went for sunset because sunrise was very early. Guide smoked (we were outside, but it was still icky). He was very friendly. It was a great view, but sunset wasn't as great as maybe the sunrise is?

Experience Taman Beji Griya - Purification Ritual

Indonesia

Such a unique experience. Our guide was wonderful, filmed our experience. Highly recommend!

Experience Rafting Telaga Waja Sidemen

Indonesia

Fun rafting! very adventurous. Guide was helpful

Experience Balinese day in Sidemen

Indonesia

Great cultural experience. attentive guides

We had the best time exploring Iceland with our family of 4! Adam did an amazing job helping us plan our trip that made sense for the routes we were taking while also keeping our two children, ages 8 and 11, in mind. He recommended great restaurants, optional stops and activities that our family really enjoyed. Having a full itinerary, with all the bookings for activities, spas, hotels, car, etc, really helped take the stress out of planning and made traveling a breeze.

We were traveling specifically for the total solar eclipse, and we booked relatively late when many accommodations and activities were already filling up. Adam still managed to find us some really great accommodations, which we were so grateful for.

The eclipse day itself was challenging because there were many unknowns around traffic, crowds, weather, and how much sightseeing we could realistically do. Adam kept us updated and informed throughout and helped us understand our best options as things unfolded. We ended up seeing a lot that day on the Snaeffelsness Peninsula, but ultimately the weather led us back to the hotel for the eclipse viewing and it worked out perfectly!

Our itinerary was a little packed for us, especially with the girls dealing with jet lag the first few days, so we ended up missing some of the planned stops. However, we really appreciated having everything laid out for us. The Kimkim app was easy to navigate, and we loved being able to see the daily plan, all the stops, drive times, recommendations and details all in one place. Adam was very patient throughout the planning. I probably asked him 1000 questions, and he never once seemed bothered! He was always responsive, helpful and willing to talk through options.

Some of our favorite activities were visiting the Blue Lagoon upon arrival to Iceland, soaking in the Fontana Stream Baths and eating the rye bread while on the geothermal bakery tour, seeing real lava at the Lava show, riding Icelandic horses, and hiking on a glacier on the Katla Ice cave tour! We had an unforgettable family trip and would absolutely recommend Adam and kimkim to anyone planning a trip!