Kimkim Trip Reviews

We had a wonderful time in Australia, and I am so grateful for all the help and advice I received from our Kimkim advisors, most notably Siena! Everyone at Kimkim was helpful from start to finish. They were responsive to my numerable messages and queries, and I greatly appreciated that. The hotels chosen for us were perfect, just what we wanted, and the same goes for the small tours that we had in Sydney, Uluru, and Melbourne. We did not want to be on a big coach, and all the tours were just what we asked for! I have never used a travel service before, and Kimkim made all the difference for me. I will definitely be using them again.

We cant thank you enough what a trip we had!! It was absolutely fabulous and it all went very smoothly thanks to you and your great amazing team at Dittomar
We had a wonderful walk with Andreas in Torres Del Paine which was out of the world and absolutely the right choice as you'd described.
The real star of the show was Baguales and we can never thank you enough for that. Tomas and Jessica his wife were just the perfect hosts and we feel in love with the mountains, the horses and the dogs, it was truly special. .
The Merino Glacier trip was incredible and a real highlight, definitely not to be missed.
Then to Tres Dos Rios which was fabulous and everything we had hoped it would be. Boys loved the fishing and I loved riding with Lucas and a bit of fishing on the side!
We will most certainly be back in a few years time so I will also be in touch in a year or so to organise another trip!

Nadia was extremely responsive to our personal interests. She checked in with us every day during our visit and helped us figure out some logistical problems we encountered. I cannot recommend her strongly enough. She is also very warm and friendly.

Hotel Reviews

Brenton Haven Beachfront Resort

Knysna

Located on a secluded very beautiful beach.

Staff

Cleanliness & Comfort

aha Harbour Bridge Hotel & Suites

Cape Town

Convenient for visiting Cape Town but in a quiet location.

Location

Staff

Cleanliness & Comfort

Amakhala Safari Lodge

Amakhala Game Reserve, N2 Paterson

This lodge is a bit pricey but well worth it. Beautiful site. Very friendly and helpful staff. Great food. The best part is the safari guides.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

aha Gateway Hotel

Umhlanga, KwaZulu Natal

Location

Convenient to the Durban airport but in a very busy shopping mall.

Staff

Cleanliness & Comfort

Activity Review

Amakhala Game Reserve Activities

South Africa

Pricey but well managed review . Your visit help game conservation.

Quality of Experience

Guides, Drivers and Staff

We used Kimkim to help plan a one-week adventure in Chile, and honestly, it was one of the best travel decisions we’ve ever made.

From the very beginning, the process felt easy and collaborative. We went back and forth with them on what we thought we wanted to do, and they did all the heavy lifting — researching, suggesting better options, and refining the plan until it was exactly what we were excited about. They weren’t just plugging in generic activities — they were actively improving our ideas.

Once the trip started, the experience got even better.

Riwal and Alex were incredible. They were always available on WhatsApp and responded quickly any time we had a question, needed help, or wanted suggestions — even for things like restaurant recommendations. At one point we accidentally left our phone at a hotel, and they jumped right in and coordinated everything to help get it back to us. That kind of support takes the stress out of travel in the best possible way.

It felt less like dealing with a travel agency and more like having extremely competent friends on the ground in Chile who actually had our backs.

If you want a trip that feels thoughtfully planned, flexible, and fully supported while you’re traveling — Kimkim is absolutely worth it. We would use them again without hesitation.

Highly recommended.

Hotel Reviews

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Borde Luz

Pucon

A bit dated but well managed and cute

Authenticity & Character

Location

In between cities

Staff

Cleanliness & Comfort

Bed needs replaced

Activity Reviews

Mountain Bike Osorno Volcano, Paso Desolacion Trail

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Rafting on the Petrohue River

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Villarica Volcano Ascension

Pucón

Hardest thing I’ve ever done. Be in shape and bring lots of nutrition and water. It was great. Guides were helpful and made it fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Iceland was a trip of a life time! Noga was so easy to work with and thought of everything. Every where we went we would say “I’m so glad we had KimKim’s help planning”. They think of every detail. We had a small issue on our trip and the whole team was on it to fix it. I will never go on a trip without the KimKim team. Thank you Noga, Nick and Maria!

We were extremely happy with Realistic Asia/ Kim Kim company. Hien, our trip coordinator, was super organized and very attentive to details. She helped us plan the 3 weeks trip to tour North, Central and South Vietnam. She accommodated the changes we wanted and always responded back to us within few hours. She kept checking on us when we were in each city and made sure that we were ok and confirmed our transfers and rides. She even came to meet us at the hotel.
All tours and tour guides were amazing.
KC Cuong picked us up as we arrived in Hanoi . He was an amazing tour guide. We enjoyed his company tremendously. He is very knowledgeable and easy to work with. He even took our cloth to the laundromat and exchanged money from the bank so we didn't have to bother. When it was time to transfer to a different city , he walked with us the airline counter and helped us check in our luggage . I can't say enough about him.
Charlie picked us up in Hue. Spent time with us then drove us to Hoi An. He is also very super friendly and knowledgeable. He was a chef before so he was so helpful in guiding us to local yummy restaurants and advised us where to go. We enjoyed our tours with him and kept texting him for food advice even after he left us. We highly recommend him as well.

We came back home and kept talking how Hien made our trip so easy; how much we enjoyed KC and Charlie ; how yummy the food is and how much we Loved Vietnam. Everything was so wonderful. I will definitely use Kim Kim company again and again.
Thank you Hien and Happy New Year 2026

Hotel Reviews

Lyra Grandeur Cruise

Beautiful clean boat. The cruise goes up and back on the same path so you really do not stop in different cities. Nice and relaxing . Very stable . I was happy I didn't get motion sickness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nham Village Resort

Beautiful quiet resort. We got a bike a biked around. Beautiful and serene We were there Xmas eve. The staff put a nice show and dinner. We had music and games afterwards. It was really nice.

Authenticity & Character

Location

Staff

Everyone was super friendly

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

Great hotel and great location. Away from the noise yet you can walk to the center of the city

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silk Path Grand Hue

Very beautiful and clean large rooms. Easy to get out and walk by the river. Enjoyed our stay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dusit Princess Moonrise Beach Resort

Very Beautiful Hotel with a sandy beach. Water was warm and clean

Authenticity & Character

Location

Easy to walk to the city that made it nice to get out and visit.

Staff

Cleanliness & Comfort

Hotel Grand Saigon

Ho Chi Minh City

Beautiful hotel with very spacious rooms . Walking distance to many stores and places and very friendly staff.

Authenticity & Character

It ia a beautiful historic hotel.

Location

We can walk to many places.

Staff

Cleanliness & Comfort

Activity Reviews

Gala Dinner On 24 December

Ninh Binh

Nice xmas eve dinner and show at the hotel. Music and gamed afterwards

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Exploration & Vietnamese Coffee Tasting

Hanoi

It was a beautiful experience and were happy that the train was running. We love the salted coffee

Quality of Experience

Guides, Drivers and Staff

Transport

Hanoi Street food walking tour (S)

Hanoi

Food was so delicious. However, we had it after our Vaspa tour where we had food as part of that tour. I wish we had more time in between or had it on different days

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ha Noi Countryside Adventure by Vespa

Hanoi

It was a beautiful ride. We were 4 of us and we ride behind the driver. The tour duide was very good and took us to different beautiful places. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip , KimKim not only saved us time , and the stress of planning, all of the guides and services were amazing. The hotels were fantastic and all of the transports were incredibly reliable and on time. Huge thank you to Bella, Marty, PIM and many others along the way . Thank you !

Your team quickly adapted to cancellations and weather issues that we encountered. We also felt they your team personally assisted us throughout the trip. Thanks

The Spain vacation was wonderful thanks to Coraima and the KimKim team. They made great recommendations and their responsiveness and reliability was excellent. I would definitely consider using your services for future trips.

Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.

This trip was so wonderful and it was all completely suggested and created by Hien. I would highly recommend her to anyone looking at visiting Vietnam and Cambodia!

Our first trip to Brazil was an adventure we will never forget- we put our trust in Bruno to plan this amazing trip. From the moment we arrived until the end everything was perfectly organized in a safe & fun way. At each step of our journey we were met by local guides (Sol & Luis) who took incredible good care of us. It was our first time planning a trip with KimKim and it won’t be the last. All of our wishes came true.

Hotel Reviews

Pousada Naturália

Angra dos Reis

A bit rustic and sometimes noisy but great overall experience. Be prepared to carry your luggage from the harbor (10 minutes)

Authenticity & Character

Great buffet breakfast

Location

A bit of a walk with luggage

Staff

Thanks to the staff for helping us carry our luggage

Cleanliness & Comfort

Miramar Hotel by Windsor

Rio de Janeiro

The size of the beds was HUGE … bigger than a California king … great sleep Excellent breakfast

Authenticity & Character

Location

Right on Copacabana… walking distance to lots of activities and restaurants

Staff

Cleanliness & Comfort

Amazon Premium Lodge

Manaus

Comfortable beds - clean - quiet Just needed an extra blanket

Authenticity & Character

Location

Staff

Villa Amazônia

Manaus

Great boutique hotel downtown Manaus with great beds.

Authenticity & Character

Location

No

Staff

Cleanliness & Comfort

Activity Reviews

Half island tour by speedboat to Ilha Grande from Vila do Abraão

Ilha Grande - Rio de Janeiro

The island is really a backpacker paradise - jungle & beach combo with great hikes and beautiful secluded beaches (reachable by boat). Food options are plentiful but expect to wait a long time to be served.

Transport

Boat to and from the mainland to the island is packed and luggage is everywhere

Welcome to Rio de Janeiro

Rio de Janeiro

Beautiful city with lots to do - safer than I expected - beaches are gorgeous but crowded.

Quality of Experience

Great to have a guide with you to experience the real thing

Guides, Drivers and Staff

Transport

Amazon Premium Lodge 4 days/3 Nights

The Amazon

In the heart of the earths lungs … insane beauty and quiet place - farm to table food - Piranha fishing and night time boating to see caymans was brilliant

Quality of Experience

Food

Guides, Drivers and Staff

Sol was a great young dynamic and knowledgeable guide

Transport

Plan for a rough ride getting there … 2 buses & 2 boats which we didn’t know about

All the guides were great, particularly Fatima and Achmed. I forgot to mention that each time we arrived at the Cairo airport, from Heathrow and Aswan, there was no on there to greet us. From Heathrow we waited 50 minutes before we found someone from Sun Pyramids and from Aswan we had to find the sun pyramid representative who spoke no English and seemed completely lost.

Hotel Reviews

MS Salacia Nile cruise

everything was great except that they missed two wake up calls.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton Cairo Grand Nile

cairo

Everything was great. As a 81 year old senior citizen getting in ad out of the bath tub was a challenge as the tube wall was about 2.5 feet high.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tour to High Dam, Philae Temple, and Obelisk / Check out

Aswan

we did not go to the obelisk. we went to the botanical garden and nubian village intead

Abu Simbel Temple

Aswan

We did not go. We did not realize that this was four hour drive to and from through the desert in a caravan for safety with a one hour visit. We should have been told this when the trip was being planned originally

Edfu, and Kom OmboTemples

Aswan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Luxor West Bank

Luxor

Quality of Experience

Food

Transport

Karnak Temple, Luxor Temple, and Luxor Museum

Luxor

Quality of Experience

Food

Transport

Tour To The Newest Saqqara Tombs

Cairo

Quality of Experience

Transport

Half day To Egyptian Museum

Cairo

Quality of Experience

Guides, Drivers and Staff

Transport

Tour to National Museum, Moez St. and Khan El-Khalili

Cairo

Food

Guides, Drivers and Staff

Transport

Half Day Tour To The Grand Egyptian Museum “GEM”

Egypt

Guides, Drivers and Staff

Transport

Tour to Giza Pyramids With Camel Ride

Cairo

Guides, Drivers and Staff

Transport

My college-age son and I had an incredible time!
La Paloma Lodge was a pearl -- accessible only by boat, it is nestled in the rain forest and the experience of staying there was both novel and comfortable. My leg was eaten by sand fleas at the local beach, but otherwise we had a wonderful tour of Corcovado National Park, and the Cano Island snorkeling was fun. The only thing I would comment on is that the snorkeling trip ends with lunch on a beach (we were at San Josecito Beach) but there is no bathroom available there (which was surprising). I was also stung by multiple jellyfish larvae while snorkeling, so that was a bit rough. I was itchy due to the sand fleas and larvae stings for a full week afterwards. I would have appreciated a heads up about these in advance, as I did not adequately protect myself.
Manuel Antonio was awesome, but in particular, our hotel (Hotel Mariposa) was spectacular. The resort is breathtakingly beautiful, and there are monkeys and macaws surrounding the property. I went for a daily swim in the pool because it was so beautiful and comfortable. The food at Le Papillon is a bit overpriced but it is delicious.
The Manuel Antonio hike with Andres (an ornithologist and naturalist) was incredible. He can spot a dragonfly from 100 feet away. It was a privilege to learn from him, and his powerful scope was instrumental in getting some incredible photos. We LOVED the whitewater rafting, even though water levels were low. In retrospect, I would have wanted to go in a full raft (not a raft for just the two of us and our guide), as the heavier raft leads to a bumpier ride. The guides at Amigos Del Rio were excellent.
The surf lesson with Sebastian (who works for Glen) was good, even if there was as much chatting as there was surfing. The Manuel Antonio beaches are perfect for learning to surf. The only unfortunate aspect was that our driver to and from the lesson never showed up so we had to rely on alternate mechanisms. Also our itinerary listed the lesson as "2 hours" in one place and "3 hours" in another place. Turns out it was only 2 hours, but that was plenty.
All in all, the team at Serendipity did a great job, and Adrian was accessible on WhatsApp at all times. That was hugely helpful.
Here are my suggestions:
1. More specificity on what to expect and where to be. It's great if a tour starts at 7:50am. Where should we be at 7:50am? Hotel reception? Security gate in front of hotel? Who should we look for? There are times when multiple tour guides approached us, but we were not the right clients. It would have helped for us to have a name/company to look for.
2. Lay out where we will and will not have access to internet. At La Paloma, there is no cell service, and the only WiFi provided is in the central restaurant.
3. Warn people of sand fleas and jellyfish (golden line) possibilities.
4. Recommend tours like the mangrove tours or the night tours. We did not book these in advance but word of mouth indicates that they were amazing.
All in all, we had a great time, and I appreciate Serendipity Travel very much for booking such excellent guides and experiences.

🌟 I'm absolutely blown away by the incredible trip to Peru that Kim Kim Travel Agency, as arranged by Jimena for my family! 🤩 Every single detail was meticulously planned, and they went above and beyond to ensure we had an unforgettable experience.

The guides were top-notch - flexible, pleasant, and personable. They made sure we were comfortable and happy throughout the trip. And even when an outside vendor didn't quite meet our expectations, Kim Kim Travel Agency still fought for us and made things right. Talk about amazing customer service! 💪

From start to finish, Kim Kim Travel Agency carefully monitored and supported every aspect of our trip. They truly made this vacation a huge success for our family. If you're looking for an stress-free, incredible travel experience, look no further than Kim Kim Travel Agency! 🙌

Thank you, Kim Kim, for making our Peru trip truly unforgettable. We can't wait to plan our next adventure with you! 😊

We have rarely used tour guides, though we travel frequently. And we'd never used an online tool like Kim Kim before. It really was a great combo of tech (KimKimm) +people (Across Portugal). The trip was well planned, fit our criteria, gave us the freedom to explore while securing must-see and do activities. From the jump, Joao at Across Portugal worked with us to shape our itinerary and communicated regularly. But all that really was just the start. Joao's team at Across Portugal reached out to us via Whatsapp twice a day and, for example, linking us to the tickets we'd need for our trip to Sintra so they were handy on our phones. It felt very much like we had friends in-country to the point that somewhere along the way we started sending the team photos through Whatsapp. Perhaps though, best of all, when our flights got canceled out of Porto due to weather in Amsterdam, Joao supported us by securing transportation to and a hotel in Lisbon. All that service, plus a tech platform that was intuitive and delivered clear itineraries. So ... do see Portugal. It's an amazing place full of kind people, great food and signature moments (we'll certainly remember many as life-long travel highlights) ... And when you do, use Across Portugal and Kim Kim.

Muito obrigado!!! to Joao, Diana, Marisa and Pedro at Across Portugal; Our drivers Carlos, Ruis and Ricardo; Our walking tour guides Rita (Lisbon) and Sara (Porto) and the many great folks at the Heritage Liberdade Hotel in Lisbon; PineCliffs Resort in the Algarve and PortoBay Flores Hotel in Porto. 5 stars all around!

The trip to Vietnam was fantastic, from the planning stage to the return home.
Trang helped me plan the itinerary and activities for each day. I really enjoyed the peace of mind of always having a driver waiting for us at the airport and hotel for our tours.
My best experiences were the tours in the Mekong Delta and Ben Tre, Cu Chi Tunnels & Ho Chi Minh City Tour, Legendary Russian Jeep City Tour in Hanoi, and Lan Ha Bay Day Cruise.

Hotel Reviews

The Ann Hotel Hanoi

Hanoi

The hotel was very good, clean, and the room was comfortable. The breakfast had a lot of variety, but I thought the quality could be better. The location was good, but if I go back to Hanoi, I will choose another area.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palm Garden Resort - Hoi An

The hotel is beautiful, right on the sand, with a restaurant serving the beach and pool. There are three restaurants in the hotel, a games room, spa, and pool. Refreshments, coffee, and a small snack were available to guests in the lobby. The room was comfortable, and we received water every day. The facilities were very clean, and the hotel garden was very well maintained. The hotel was beautifully decorated and authentic. Breakfast was spectacular.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Orchid Saigon Hotel

Ho Chi Minh

The hotel was comfortable, the staff very gentle and the breakfast delicious.

Authenticity & Character

Location

Extremely well located

Staff

The staff was very helpful and gentle.

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

Foi uma experiência maravilhosa visitar o Delta do Mekong. Eu não acreditei quando vi os canudos com os nossos nomes gravados e achei sensacional. O guia foi fantástico e nos explicou muitas coisas durante o passeio.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An - Hue City tour - Hoi An (Join-in a small group) HUEHA

Hoi An

I enjoyed visiting Hue. It was a long tour with a small group. I think if I had chosen a private tour, I would have had a better experience. I didn't like the place where they took us for lunch, as there was no menu option, and the service and food were not good. I thought that the route through Hai Van Pass and Lap An Lagoon - Lang Co beach would be attractions, but we just passed by these places. Anyway, it was interesting to visit Hue.

Quality of Experience

Definitly the restaurant for lunch must be changed.

Food

It was very bad: food and service.

Guides, Drivers and Staff

They were respectful, gave us attention, but with a bigger group the experience is not marvelous.

Transport

The car was good, but could be better. It was not comfortable.

We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They have a ground team support that connected with us a month before our trip date, who were kind, approachable, knowledgeable, and extremely responsive. This made us feel confident and supported from day one through the post-trip period. This team understands how to value their customers. We will definitely use them again, and we look forward to it.

It was an amazing memorable trip. Couldn't have asked for more to celebrate our 25th anniversary. Coraima and Summer were super helpful leading up to the trip, building the perfect itinerary and assisting with changes through the trip. Hotels were very comfortable, clean and we received great service. Special shout out to the guides (Tatiana, Ruth, Guadalupe, Alvaro and Carlos) were all awesome and took good care of us on the tours. One of the best trips we have had and highly recommended.

Our family trip to South Africa, booked through Kimkim, was extremely well organised from start to finish. The itinerary was well balanced, flexible and perfectly suited for travelling with children. Accommodation and activities were well chosen, and communication with the local organisers Anna-Marie and Deb was warm, clear and responsive. Thanks to Kimkim, we could fully enjoy the trip without any stress.

We had only three days in Mendoza, so we needed to get the most variety we could out of that - Carolina was really helpful in that respect, and also very accomodating with numerous changes along the way as we juggled with trying to coordinate 14 flights with a travel agent back home. She was also very patient with my millions of questions :) In those three days we covered a city tour, mountain hike, wine tasting and cycling through vineyards, and another trek through the Uco Valley where we discovered more beautiful scenery.

Hotel Review

Argentino Hotel

Mendoza

Great hotel, clean and comfortable with a good range for breakfast. Across the road from the main plaza se be prepared for music/noise on Saturday and Sunday - this didn't go beyond 11pm though.

Authenticity & Character

Location

Within walking distance to

Staff

Cleanliness & Comfort

Activity Reviews

Trekking Quebrada del Cóndor

Mendoza

Our walk through this beautiful area was peaceful and soul fulfilling, made all the better by our informative and thoughtful guide, Emiliano. The view from the final mirador was spectacular. There was a traditional Argentinian plancha at the end - we are vegan, the chef (and owner) Agustin went out of his way to create something wonderful for us which was very much appreciated.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Biking Through the Vineyard 🚴‍♀️🍷

Mendoza

We went by car to the Venorum winery, an award winning boutique winery owned by the Altieri family, and were treated to a very informative tour followed by wine tasting (exceptional wines!). This was followed by a bike ride through vineyards and a small town to a delicious lunch at Terrazas de los Andes - another renowned winery with beautiful restaurant and surroundings.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking Confluencia 🚶‍♂️🚶‍♀️

Mendoza

This was a request from me, as a mountain lover, and I was not disappointed. We had views all the way of Aconcagua, at 6962m the highest peak in the Andes, South America, and the Americas. A not too strenuous hike as it is a long steady climb with not too much altitude change. Our guide Frederico was very knowledgeable. Lunch and snacks were provided and were much appreciated :)

Quality of Experience

Guides, Drivers and Staff

Transport