Kimkim Trip Reviews

4.8
Based on 22,321 ratings
Read 22,321 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Italy trip
Italy | Sep 28 - Oct 9, 2026

Judy
Judy P.
Newark, NJ | Reviewed on Oct 14, 2026
Everything was well planned no issues with transportation. We were a group of 4 and enjoyed our visit in Italy. We visited Venice, Florence, Rome and Sorrento and all of our arrangements went smoothly thanks to Kimkim. Read more

Everything was well planned no issues with transportation. We were a group of 4 and enjoyed our visit in Italy. We visited Venice, Florence, Rome and Sorrento and all of our arrangements went smoothly thanks to Kimkim.

Hotel Review
Numa - Vici Rooms and Apartments
Rome

Nice place breakfast was good. Location wasn’t so so would have like to been closer to the Colosseum area spent a lot of time walking to what we wanted to see. Elevator and extra steps were a lot.

Location
Staff
Cleanliness & Comfort
Local specialist: Anita Matijasevic

A perfect trip to Japan
Japan | Oct 2 - Oct 11, 2026

A
Anne S.
Newton, MA | Reviewed on Oct 14, 2026
My son and I just returned from a fantastic trip to Japan. Sandy was wonderful to work with. She patiently answered all of my questions and offered insightful suggestions for the itinerary and daily activities. The hotels were exceptional and perfectly located for our needs. We especially loved The Ace Hotel in Kyoto. The drivers and guides were reliable and checked in via WhatsApp with meeting locations. Our time with Yoshie in Tokyo was particularly special. Sandy coordinated all of the... Read more

My son and I just returned from a fantastic trip to Japan. Sandy was wonderful to work with. She patiently answered all of my questions and offered insightful suggestions for the itinerary and daily activities. The hotels were exceptional and perfectly located for our needs. We especially loved The Ace Hotel in Kyoto. The drivers and guides were reliable and checked in via WhatsApp with meeting locations. Our time with Yoshie in Tokyo was particularly special. Sandy coordinated all of the trains and transfers and checked in several times during the trip to make sure that things were going according to plan. Highly recommend Sandy and the KimKim team.

Local specialist: Sandy Ren

The trip was great. Last day in Santa Cruz w...
Galapagos Islands | Oct 1 - Oct 7, 2026

A
AHMED M.
Atlanta, GA | Reviewed on Oct 14, 2026
The trip was great. Last day in Santa Cruz was almost a waste but we worked with Deigo to give us some free time to walk around rather than just sit at the airport. The Break and Breakfast in GYE was good but the location was not good. We had one night there and left to go walk but there was nothing we could get to, including bars. Read more

The trip was great. Last day in Santa Cruz was almost a waste but we worked with Deigo to give us some free time to walk around rather than just sit at the airport. The Break and Breakfast in GYE was good but the location was not good. We had one night there and left to go walk but there was nothing we could get to, including bars.

Hotel Reviews
Las Ninfas
Puerto Ayora

fantastic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albemarle
Puerto Villamil

couldn't be any better

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Iguanazú Bed & Breakfast
Guayaquil

Location was not good.

Authenticity & Character
Location
nothing was close by
Staff
Cleanliness & Comfort
Local specialist: Alvaro Pereira

Portugal. A first timers dream vacation.
Portugal | Oct 3 - Oct 13, 2026

fred
fred y.
Richmond, VA | Reviewed on Oct 14, 2026

All guides were outstanding. They went above and beyond. Loved the SINTRA Tuk Tuk and the Douro valley tour. Sofia in Lagos was exceptional in her knowledge of history and culture. The grotto boat tour was also great. Each city had its own charm and ambience.

Local specialist: Adam Gomez

Pura Vida!
Costa Rica | Sep 29 - Oct 9, 2026

Lynda
Lynda K.
Newark, NJ | Reviewed on Oct 14, 2026
We used Kimkim to plan our trip to Costa Rica to celebrate our 40th wedding anniversary. Adam was our expert in organizing our itinerary and WOW, did he do a great job. In ten days, we visited three very distinct areas of Costa Rica. We didn’t have a favorite destination because each offered such unique experiences. In Puerto Viejo, we enjoyed great accommodations at Banana Azul and the beautiful black sand beach. The restaurant on the grounds was lovely and offered great food. Adam... Read more

We used Kimkim to plan our trip to Costa Rica to celebrate our 40th wedding anniversary. Adam was our expert in organizing our itinerary and WOW, did he do a great job. In ten days, we visited three very distinct areas of Costa Rica. We didn’t have a favorite destination because each offered such unique experiences.

In Puerto Viejo, we enjoyed great accommodations at Banana Azul and the beautiful black sand beach. The restaurant on the grounds was lovely and offered great food. Adam arranged a snorkeling and a nature walk around the coast. Pablo, our guide was fabulous and felt like a longtime friend! He even gave us a wonderful recommendation for a Jamaican restaurant, the Dutch Pot!

Adam arranged a day trip to the Jaguar Rescue Center, Bribri Chocolate Tour and Waterfall day trip. The visit to a cocoa plantation operated by an indigenous family was amazing. We learned so much about their lives and traditions. Enrique was our guide and also translator on the plantation. He was very friendly and fun to be with. We enjoyed roasted bananas filled with freshly ground cocoa, that we were invited to help in the preparation. This was a very delicious treat! There were wonderful crafts on site to purchase. This visit was followed by a hike and refreshing swim under a waterfall! This was a highlight for me!

Our next destination was La Fortuna. We stayed at Tabacon Thermal Resort and Spa! We highly recommend room 504! Thank you Adam, for getting us, perhaps the best suite on the property!! We had a clear and dramatic view of the Arenal Volcano from our patio, while utilizing our own hot springs soaking pool. We spent so much time on the patio observing the beautiful surroundings. Also, the staff at Tabacon treated us like family! We enjoyed some great meals. We were given special attention on our anniversary evening with a special dessert and a champagne toast! I highly recommend partaking in a massage and exploring the hot springs! Adam also arranged a coffee, chocolate and sugarcane farm experience at Northfields. Valerie was our guide through this tour and she was a pure delight!

Our final destination was Koora Hotel Monteverde! The accommodations were gorgeous! We were in the midst of the Cloud Forest! This hotel had the most comfortable bed that we had ever slept in. Adam arranged a tour of the Cloud Forest. Our guide was very knowledgeable and we left with so much information about the cloud forest.

The high point of our time in Monteverde and perhaps Costa Rica was dinner at San Lucas Treetop Dining. We were picked up at our hotel by our server, and new friend, Lucas! Yes, we laughed that his name is the same as the restaurant! Lucas guided us through a culinary journey with paired wine tasting, through Costa Rica! I was brought to tears when we first arrived because of the beauty and tranquility of the site. This was a mind blowing culinary experience!

In closing, Adam arranged our transportation throughout Costa Rica through RideCR. RideCR was always on time! Our favorite driver was Alfonso. Our favorite drive was from La Fortuna - Monteverde, where we took a van to a boat, to cross Lake Arenal, to another van! All three drivers on this journey were very professional. We especially loved our boat ride by Kevin. He pointed out highlights of the lake! It was a gorgeous day and a pure delight! Roy took us the rest of the way. The final drive on this journey had some bumpy roads, twists and turns, but we felt completely safe with Roy!

Adam!!! We send you endless gratitude and appreciation for this life changing experience!

Local specialist: Adam Gomez

What an amazing trip!!!
Croatia | Sep 23 - Oct 11, 2026

Bev
Bev W.
France | Reviewed on Oct 14, 2026
What an amazing trip! We spent 19 days visiting Prague, Vienna, Budapest, Slovenia and Croatia. We did it all! Hot air balloon ride (owner Grega was very entertaining and made us feel safe) , biking around Prague, dinner cruise on the Danube, truffle hunting and oyster farms were some of our favorites. Nikola was very attentive and easy to work with. He explained every option in the planning stage even taking multiple phone calls to answer all our questions The nightly check ins to ask... Read more

What an amazing trip! We spent 19 days visiting Prague, Vienna, Budapest, Slovenia and Croatia. We did it all! Hot air balloon ride (owner Grega was very entertaining and made us feel safe) , biking around Prague, dinner cruise on the Danube, truffle hunting and oyster farms were some of our favorites.

Nikola was very attentive and easy to work with. He explained every option in the planning stage even taking multiple phone calls to answer all our questions The nightly check ins to ask about our day and give details for following day were so helpful!
Highly recommend this trip and especially Nikola!!!!

Hotel Review
Splendida Palace
Split

All the staff were extremely friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-Day E-Bike Tour of Prague
Half-Day E-Bike Tour of Prague
Prague

Gary went the extra step to continuously check the radar to make sure we wouldn’t get caught in the rain. It was nice to see Prague from high above the city.

Quality of Experience
P
Guides, Drivers and Staff
Transport
Private Guided Walking Tour of Bratislava
Private Guided Walking Tour of Bratislava
Vienna
Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Flight Over the Bled Lake
Hot Air Balloon Flight Over the Bled Lake
Croatia

Definitely a highlight! The owner, Grega puts on quite the show.

Quality of Experience
Guides, Drivers and Staff
Transport
Budapest Food Tour
Budapest Food Tour
Budapest

Our guide, George, was very knowledgeable of the city and its food. Was fun to taste some of the local food with someone who could explain its history. I even got a goulash recipe to try at home!!! Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
BUDAPEST – Restaurant Suggestions
Budapest

Pierrot in Buda part.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nikola Vojvodić

Argentina, … a country to visit if you can …
Patagonia | Sep 30 - Oct 13, 2026

Usha
Usha M.
Fairfield, CA | Reviewed on Oct 14, 2026
From the time we got off the flight and were met by Anaiah ( I hope I spelt her name right), everyone was extremely kind. Flora kept in touch at all times, sent daily reminders of the next day, as well as the boarding passes for the next destination. The hike and lunch in Tiero Del Fuego was an incredible experience, the guide was informative and patient with our group. Vanessa Haines and Sol spent the day informing us about Patagonia region as well as Argentina on the long drive to El... Read more

From the time we got off the flight and were met by Anaiah ( I hope I spelt her name right), everyone was extremely kind. Flora kept in touch at all times, sent daily reminders of the next day, as well as the boarding passes for the next destination. The hike and lunch in Tiero Del Fuego was an incredible experience, the guide was informative and patient with our group. Vanessa Haines and Sol spent the day informing us about Patagonia region as well as Argentina on the long drive to El Chalten. Beatrice in Iguazu was wonderful and informative, taught me a thing or two. Victoria and driver Charlie on our way to San Antonio De Areco were informative about the ranchers life. Our driver Herman from and to the Bueno’s Aires Airport gave us a lot of information about the city, city spots of interest. We experienced wonderful hospitality at every hotel. The views from Hotel Madera of the skyline, Acebos in Ushuaia of the city below and the Beagle Channel, Xelena in El Calafate with a view of Lake Argentina, Mercure in Iguazu surrounded by the rain forest, and finally Paladino in Buenos Aires overlooking the park.
Mayra took her time on that first phone call to understand the experience I was seeking in Argentina. The trip and the way it was planned, was exactly how I wanted it. I left Argentina with love, love for its cultures, love for its cuisine, its landscapes, beauty of the land, and most of all its people. Thank you for making this a wonderful and memorable trip.

Hotel Reviews
Hotel Madero
Buenos Aires
Authenticity & Character
Warm welcoming clean, staff very helpful, breakfast was very good.
Location
Nice walk to the Puerto Madera region, great restaurants, shops, Ecological reserve
Staff
Kind and generous
Cleanliness & Comfort
The room had a great view of the skyline, felt comfortable like home.
Los Acebos Ushuaia Hotel
Ushuaia

What a view !!!! Food at the restaurant was very good.

Authenticity & Character
Cozy, great views
Location
The view and the proximity to the glacier
Staff
Kind and helpful
Cleanliness & Comfort
Room was extremely clean and comfortable view from the room of the bay below was amazing. A must to watch sunrise and sunset.
Xelena Hotel & Suites
El Calafate, Santa Cruz

On the shores of Lake Argentina. Experienced beautiful sunset and sunrise. We were upgraded which was kind. The swimming pool area is so beautiful. Breakfast was really really good.

Authenticity & Character
Location, cleanliness, the view … a must to experience sunrise and sunset
Location
On the shores of Lake Argentina … this is the view
Staff
Very kind attentive and helpful
Cleanliness & Comfort
Very clean and comfortable
Mercure Iguazu Hotel Iru
Puerto Iguazu

We were upgraded as a courtesy thank you. The suite in the middle of a rainforest was absolutely beautiful.

Authenticity & Character
Spider shape … how the room blended into the trees beyond was beautiful
Location
View of the subtropical rainforest
Staff
Very very kind, including the gentleman at the gift store. Very courteous.
Cleanliness & Comfort
This suite felt like home … thank you
Palladio Hotel Buenos Aires—MGallery
Buenos Aires

What a view of the park and the skyline. It’s at the heart of the city. We were upgraded to a suite, thank you with a wonderful view of the park. The suite was luxurious, very comfortable. Our room was cleaned and spotless every day of our stay. The front desk was extremely helpful.

Authenticity & Character
Luxurious
Location
Great view of the park, close proximity, city center
Staff
Very kind, helpful and hospitable
Cleanliness & Comfort
Very very clean and spotless
Activity Reviews
Small Group City Tour
Small Group City Tour
Buenos Aires

A lot covered from history to culture to neighborhoods

Quality of Experience
Bus was very comfortable
Guides, Drivers and Staff
A lot of information given which was really helpful
Transport
Safe and comfortable
Explore Ushuaia National Park
Explore Ushuaia National Park
Ushuaia

Words are beyond me at the beauty around. Our guide was immensely patient and informative. The lunch at the end of the hike was very delicious with a great view of the river

Quality of Experience
Beautiful Landscape all around
Food
One of the best lunches I had
Guides, Drivers and Staff
Hospitable, kind and generous. Made us feel at home.
Transport
Safe, comfortable ride
The Blue Safari
The Blue Safari
El Calafate

Diana our guide was wonderful. This is a definite must see in Patagonia

Quality of Experience
Beauty of the land
Guides, Drivers and Staff
Diana thank you for being so very kind, you were just wonderful
Transport
Safe and smooth.
Local specialist: Mayra Rodriguez

Perfection in Portugal
Portugal | Oct 1 - Oct 7, 2026

D
Dalynda V.
Miami, FL | Reviewed on Oct 14, 2026
We have experienced the most wonderful introduction to Portugal. Pedro and the Across Portugal Team planned the perfect week for us. Our drivers Ivo and Ricardo took such great care of us all along the way from suggesting the best restaurants to helping us join a grape stomping tour at the last minute during our stay in the Douro Valley. Our tour guides in Porto and Lisbon were both so knowledgeable and such a great treat to spend the day with. We couldn’t have asked for better planning.... Read more

We have experienced the most wonderful introduction to Portugal. Pedro and the Across Portugal Team planned the perfect week for us. Our drivers Ivo and Ricardo took such great care of us all along the way from suggesting the best restaurants to helping us join a grape stomping tour at the last minute during our stay in the Douro Valley. Our tour guides in Porto and Lisbon were both so knowledgeable and such a great treat to spend the day with. We couldn’t have asked for better planning. Thank you Pedro for such a memorable week in your beautiful country!

Hotel Reviews
PortoBay Flores
Porto

Lovely and convenient location.

Authenticity & Character
Lovely courtyard
Location
Easy to walk to everything.
Staff
Cleanliness & Comfort
The Vintage House
Pinhão

Beautiful location on the River.

Authenticity & Character
Lovely lovely view of the river from our terrace.
Location
Staff
Cleanliness & Comfort
PortoBay Liberdade
Lisbon

Great location and friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 14, 2026

Hello Dalynda,
Thank you so much for your wonderful review! :)
It was a pleasure helping you discover Portugal and I am delighted to hear that you had such a memorable week with us. We’ll be sure to share your kind words with everyone involved and that helped make your experience so special.
Thank you once again!
Your friend in Portugal - Pedro

Active Japan trip. Cannon was extremely helpf...
Japan | Oct 2 - Oct 13, 2026

Rob
Rob C.
Canada | Reviewed on Oct 14, 2026
Active Japan trip. Cannon was extremely helpful throughout the planning of our Japan trip as well as during the trip when he was very accessible by email and the kimkim app. The transportation arrangements showed off Japan’s great transportation infrastructure and provided us with a nice variety of ways to experience it. Also a nice variety of places to stay and things to do. Read more

Active Japan trip. Cannon was extremely helpful throughout the planning of our Japan trip as well as during the trip when he was very accessible by email and the kimkim app. The transportation arrangements showed off Japan’s great transportation infrastructure and provided us with a nice variety of ways to experience it. Also a nice variety of places to stay and things to do.

Hotel Reviews
Benton Guesthouse, Nostalgic Showa-era Private Full House Rental

Lots of room. Choice of beds. No breakfast but near to store. Near cycling route and they catered to cyclists.

Authenticity & Character
Tatami mats or western bed options.
Location
Staff
Cleanliness & Comfort
JR Clement Inn Imabari
Ehime

Good location. Helpful staff

Location
Near train station
Staff
Helpful. Spoke English well
Hotel Vista Osaka Namba

Well located. Good breakfast.

Location
Near busy part of Osaka which was interesting
Staff
Miyako Hotel Kyoto Hachijo
Kyoto

Great location

Location
Near train station
Fuji Kawaguchiko Resort Hotel
Fujikawaguchiko

Great view from hotel room. Popular with those who liked onsens but we didn’t do that. Food was good

Location
Near the lake
Cleanliness & Comfort
Clean
the b asakusa
Tokyo

Small rooms but otherwise very nice

Location
Local specialist: Cannon Xiao

The Rubens Hotel was beautiful. The staff was...
England | Oct 4 - Oct 11, 2026

M
Meg L.
Boston, MA | Reviewed on Oct 14, 2026

The Rubens Hotel was beautiful. The staff was wonderful and very attentive. We did a day tour to Stonehenge, Bath and Windsor . That was great and our tour guide, Carlos , was so knowledgeable. I think the Churchill War Room was one of our favorite tours .
Alekasandra who put together our trip was wonderful. Very responsive to our questions

Local specialist: Aleksandra Sheb
Aleksandra
Aleksandra Sheb
Local specialist in England | Replied on Oct 14, 2026

Thank you so much for your lovely feedback, Meg!
I’m absolutely delighted to hear that you had such a wonderful time, and I’m so grateful I could be part of it! ❤️
Warmly,
Aleksandra

Great service from KimKim
Egypt | Oct 1 - Oct 13, 2026

Ulrich
Ulrich O.
Belgium | Reviewed on Oct 14, 2026
Service and help provided was always very reliable, all arrangements made were absolutely on time . The guides were always knowledgeable and helpful; especially Ahmed in Luxor who travelled with us along most of our program was great to have around - good english, very friendly, funny and very knowledgeable about the sights we visited.
In terms of planning we would definitely change the program : too little time for Cairo, the EGM and probably add a visit to Sakkara. Sheer mass of cruise...
Read more

Service and help provided was always very reliable, all arrangements made were absolutely on time . The guides were always knowledgeable and helpful; especially Ahmed in Luxor who travelled with us along most of our program was great to have around - good english, very friendly, funny and very knowledgeable about the sights we visited.
In terms of planning we would definitely change the program : too little time for Cairo, the EGM and probably add a visit to Sakkara. Sheer mass of cruise ships make the visits to the temples extremely congested. Ships sometimes dock in 5 rows. Maybe own mistake , should have planned more carefully and better avoid a cruise next time. Dahab is a huge contrast and not sure if we would choose this destination again. Overall great service from KimKim team, can highly recommend.
Last little petty point: pickup for the flight ex Cairo could be shortened; was thru security, check-in and immigration one hour after leaving the hotel so waited three hours until scheduled departure - could be shortened.

Hotel Reviews
Nour Boutique Hotel
dahab
M/S Concerto II Nile Cruise
Aswan
Sofitel Cairo Nile El Gezirah
zamalek

Nice hotel with great view. The boats outside in the Nile with very loud music and parties until 2am sometimes make it often impossible to sleep

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mohamed Nabil

Exploring the Dominican Republic for 3 weeks in a perfect way
the Dominican Republic | Sep 14 - Oct 5, 2026

Yifat
Yifat C.
Israel | Reviewed on Oct 14, 2026
Our trip lasted 3 weeks at the Dominican Republic and was planned entirely by Ivelisa who was so helpful and friendly with so much willing to help us and make our trip one that we would never forget. During the planning process we have been planning our trip step by step according to our own wishes, and Ivelisa has been very supportive and helpful to our trip planning and understanding of our needs. During the trip everything was perfect and on time. Each place we arrived we were greeted with... Read more

Our trip lasted 3 weeks at the Dominican Republic and was planned entirely by Ivelisa who was so helpful and friendly with so much willing to help us and make our trip one that we would never forget. During the planning process we have been planning our trip step by step according to our own wishes, and Ivelisa has been very supportive and helpful to our trip planning and understanding of our needs. During the trip everything was perfect and on time. Each place we arrived we were greeted with a wonderful hospitality. Each driver arrived at the time for pick up at least 15 minutes before departure time. The hotels were exactly as we expected and booked. Each day the activity was welcomed a day prior by Francis Garcia who reminded us about the activity and what to bring, who will pick up us, time, logistics. Francis was 24/7 awake and was ready to give service, to advise and to help.
The cover of experiences we had was amazing and varied, we had workshops such as dancing lesson, chocolates making experience, rum tasting, cigars making, Coco Bongo dance club, catamaran dancing party boat, hiking tours, boat trips and so much more.
We really had a great trip thanks to the team who made it great for us, and supported us 24/7.

Hotel Review
The Domes Jarabacoa
jarabacoa

Such a great experience Clean, organized and professional . The team was kind and helpful.

Authenticity & Character
Location
In the jungle- wild nature beautiful location
Staff
Cleanliness & Comfort
Local specialist: Harry Alvarez

Switzerland Review
Switzerland | Sep 28 - Oct 7, 2026

Raynette
Raynette R.
Mililani Town, HI | Reviewed on Oct 14, 2026
The trip was wonderful. Emilie did a great job in booking our hotels and tours! She explained the train system and how to use the Swiss Rail Pass. The hotels for the most part were in great locations, close to the train stations, restaurants and sites to see. The trips she planned to Mount Pilatus and Gornergrat were filled with beautiful scenery of the Alps! Our Kayak tour on Lake Brienz with Hightide Kayaks and Ben, our guide was great. It couldn’t have been more peaceful and serene and... Read more

The trip was wonderful. Emilie did a great job in booking our hotels and tours! She explained the train system and how to use the Swiss Rail Pass. The hotels for the most part were in great locations, close to the train stations, restaurants and sites to see. The trips she planned to Mount Pilatus and Gornergrat were filled with beautiful scenery of the Alps! Our Kayak tour on Lake Brienz with Hightide Kayaks and Ben, our guide was great. It couldn’t have been more peaceful and serene and Ben got some great photos for us. Our E-bike tour through Grindelwald was filled with amazing views of waterfalls and quaint towns. Marceau, our guide was informative and provided us with hi-lites of the area, photos and a perfect picnic lunch.

We did have one glitch, with The Galcier Express running almost three hours longer than scheduled. We heard rumors that there was a train issue with another Glacier Express train. By the time we got to one of the more scenic areas, it was too dark to see any sites. Checking into our hotel at around 9 pm and leaving before 9 am the next morning seemed like such a loss of time. Granted this is no fault on KimKim’s part, it was just a matter of unforseen circumstances. We only caught a glimpse of St Moritz on the bus ride back to the train station. Emile is aware and has started a process for a refund of some sort.

Overall I would highly recommend Emilie and the KimKim group to friends that seek assistance with travel plans. This is our second trip KimKim assisted us with travel plans.

Hotel Reviews
Hotel Alexander
Zurich
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Arte
St. Moritz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Butterfly, BW Signature Collection
Zermatt
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Derby Swiss Quality Hotel
Grindelwald
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Waldstätterhof Swiss Quality Hotel
Luzern

This hotel was conveniently right across the street from the train stations.

Authenticity & Character
Location
Short walking distance from shops and restaurants
Staff
Cleanliness & Comfort
Activity Reviews
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
Switzerland

Wonderful tour through the Valley. Waterfall stops were lovely. Marceau, our guide was informative and provided us with a perfect spot for a picnic lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Summer Kayak Tour Lake Brienz
Summer Kayak Tour Lake Brienz
Switzerland

The lake was beautiful. High tide Kayak School was great! They made sure we were comfortably dressed in a neoprene suit that kept us dry and warm. Ben, our guide was laid back and provided interesting tips about the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Mount Pilatus, Silver Round Trip (Tickets)
Mount Pilatus, Silver Round Trip (Tickets)
Lucerne

Amazing views once you get to the top. Trains, gondolas and buses all very efficient.

Quality of Experience
Guides, Drivers and Staff
A total stranger who lives in the area took it upon herself to be our guide, she was fantastic!
Transport
Easy access to go up then down the mountain, it was a very organized trip!
Local specialist: Emilie Dubreuil

Great adventure in Croatia
Croatia | Sep 23 - Oct 7, 2026

Amy
Amy A.
Chicago, IL | Reviewed on Oct 14, 2026
The kimkim website and communication tool worked extremely easily for us. Four of use were involved in planning and we could all see all everyone's questions and planning requests.
Robi was extremely helpful throughout our planning process for our 2 weeks in Croatia. He answered our endless questions and tried hard to make all the arrangements to meet our requests for activities and our financial request. We were able to spend 5 days bike riding on the islands with an excellent support...
Read more

The kimkim website and communication tool worked extremely easily for us. Four of use were involved in planning and we could all see all everyone's questions and planning requests.
Robi was extremely helpful throughout our planning process for our 2 weeks in Croatia. He answered our endless questions and tried hard to make all the arrangements to meet our requests for activities and our financial request. We were able to spend 5 days bike riding on the islands with an excellent support person (Borna) traveling with us on our rides and helping out with flat tires and needed assistance. Robi provided excellent detailed recommendations throughout our travels with "pins" dropped throughout to help us navigate easily. We never felt on our own as we moved around the country starting in Zagreb and made our way through the national parks down the coast to Split and then the islands and Dubrovnik.

Hotel Reviews
Hotel Adria
Dubrovnik
Villa Radić
Ston
Marko Polo Hotel
Korcula
Pharos Hvar Bayhill Hotel
Hvar
Hotel Marul
Split
Degenija Annex rooms
Rakovica
Skradinski buk
Skradin
Activity Reviews
OPTIONAL: Sea Kayaking Hvar
OPTIONAL: Sea Kayaking Hvar
Hvar

Nice kayak ride out but very tough getting back to shore. There was too much big boat traffic to make it enjoyable kayaking much of the time.

Walking/Hiking Marjan hill
Walking/Hiking Marjan hill
Split

Great views of the city. Worth the climb.

Visit to Zadar
Visit to Zadar
Croatia

Worth a short visit - cool Roman ruins in the middle of the town.

Dubrovnik Old Town and the City Walls
Dubrovnik Old Town and the City Walls
Croatia
 Cycling from Ston to Dubrovnik  hinterlands and littoral
Cycling from Ston to Dubrovnik hinterlands and littoral
Croatia

Most beautiful ride. Needs an e-bike!

Cycling On Pelješac Penisula  To Ston
Cycling On Pelješac Penisula To Ston
Croatia
Cycling Mljet island and National Park
Cycling Mljet island and National Park
Croatia

This day was a bit of a disappointment. We took a very early ferry, but then our bike ride was quite short. We had been told we would have options but on the day we were just given the shorter ride option. The kayaking on the lake was quite dull and we ended up with time that could have been much better used on a longer bike ride or other activities on the island. That said, the island is lovely and the monastery was fun to explore.

Cycling on Korčula island -Day 2
Cycling on Korčula island -Day 2
Korčula
Cycling on Korčula island with options
Cycling on Korčula island with options
Korčula
Hvar island and town
Hvar island and town
Hvar
Explore Split & Diocletian's palace
Explore Split & Diocletian's palace
Split
Krka National Park
Krka National Park
Croatia
Hiking in  National Park Paklenica
Hiking in National Park Paklenica
Croatia
Adventure on Zrmanja river and overnight in Skradin
Adventure on Zrmanja river and overnight in Skradin
Croatia
Explore Plitvice Lakes National Park
Explore Plitvice Lakes National Park
Croatia
Local specialist: Robert Pinčević

Taking our time best decision!
Iceland | Oct 5 - Oct 13, 2026

Louis
Louis K.
Denver, CO | Reviewed on Oct 14, 2026

My son and I had a terrific time simply driving in this amazing country. We especially enjoyed walking on beaches and seeing ice. Sky Lagoon was very welcome before heading to the airport

Local specialist: Emanuela Grieco

Cannon - the glue that made our trip seamless
Japan | Sep 30 - Oct 13, 2026

Melissa
Melissa G.
Denver, CO | Reviewed on Oct 13, 2026
Cannon was the glue that made our trip seamless. Planning a trip to Japan can be overwhelming because there is so much to see and do. Our family had figured out the broad strokes of our itinerary, but we didn't know how to put everything together in a logical and navigable way. Cannon filled in the blanks, helping us with transportation details, the order of our events/tours, suggestions for open times, and other critical elements that made our trip smooth and easy. He got back to us... Read more

Cannon was the glue that made our trip seamless. Planning a trip to Japan can be overwhelming because there is so much to see and do. Our family had figured out the broad strokes of our itinerary, but we didn't know how to put everything together in a logical and navigable way. Cannon filled in the blanks, helping us with transportation details, the order of our events/tours, suggestions for open times, and other critical elements that made our trip smooth and easy. He got back to us immediately when we had questions, both before and during the trip. He took the time to organize a call before we left to walk us through every day's plan so we felt comfortable or could edit things together. We couldn't recommend him more highly for your trip to Japan. It's so worth it to have someone like Cannon to help you, especially if this is your first trip to this amazing country.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Oct 13, 2026

Hi Melissa,

This is Cannon!

Thank you so much for your kind words! 😊 It was a real pleasure helping your family plan your Japan trip. I’m so glad everything went smoothly and that you felt comfortable throughout the journey. Japan is such a wonderful country, and I always love sharing its beauty and unique experiences with visitors from around the world!

I hope you made lots of wonderful memories in Japan, and I’d love to help you plan another adventure here in the future!

5/5 Stars – An Unforgettable European Adventure Thanks to Giorgia!
Italy | Sep 23 - Oct 3, 2026

K
Kim V.
Chicago, IL | Reviewed on Oct 13, 2026
We recently returned from a trip to Paris and Southern Italy, and we truly couldn’t have done it without Giorgia from the KimKim team! From start to finish, her planning made our vacation smooth, stress-free, and unforgettable. Every single accommodation Giorgia chose was unique to the city we were in, and having delicious breakfast included every day made our mornings so convenient and enjoyable. A few highlights from our itinerary: Paris (2 Nights): We kicked off our trip in a... Read more

We recently returned from a trip to Paris and Southern Italy, and we truly couldn’t have done it without Giorgia from the KimKim team! From start to finish, her planning made our vacation smooth, stress-free, and unforgettable.

Every single accommodation Giorgia chose was unique to the city we were in, and having delicious breakfast included every day made our mornings so convenient and enjoyable.

A few highlights from our itinerary:

Paris (2 Nights): We kicked off our trip in a wonderful boutique hotel that had so much local charm and character. Our first day in Paris we took it upon our selves to use the train system and get to Montmartre Historic district. The trains were very easy to navigate. Our hotel was located in the heart of Paris. The next day we spent a few hours at the Eiffel Tower and the surrounding area. Would love to go back and see more.

Amalfi Coast / Sorrento (3 Nights): Our boat tours exploring the dramatic cliffs and sea caves were incredible. The Amalfi coast was a dream come true and Capri was just as stunning! Every boat tour company Giorgia booked was remarkably well-organized, and the guides were super knowledgeable, professional, and fun.

Puglia Highlights: Hotel Tirrenia had stunning views, nice rooms the service was tremendous. Staying at Aquamarea in Polignano a Mare (1 night) was gorgeous, and our 3-night stay at Masseria Cappuccini in Ostuni provided an authentic, unforgettable countryside experience.

Beyond these, we enjoyed so many other amazing adventures along the way. Giorgia's attention to detail, thoughtful recommendations, and seamless organization made this a trip of a lifetime. If you’re planning a trip to Europe, ask for Giorgia!

Local specialist: Giorgia Torre

Ecuador trip review
Ecuador | Sep 9 - Sep 28, 2026

S
Scott S.
Las Vegas, NV | Reviewed on Oct 13, 2026
Ariel was great to work with, and he made it very easy to plan this somewhat complex three-week trip, spanning almost the entire length of the country, including a week in the Galapagos Islands. His attention to detail was much appreciated as well as his perfect English language skills. We did all of the planning quite easily through email communications and the kimkim ap. We eventually were able to meet him in person in Quito on our first day. Authentic Ecuador was the in-country tour... Read more

Ariel was great to work with, and he made it very easy to plan this somewhat complex three-week trip, spanning almost the entire length of the country, including a week in the Galapagos Islands. His attention to detail was much appreciated as well as his perfect English language skills. We did all of the planning quite easily through email communications and the kimkim ap. We eventually were able to meet him in person in Quito on our first day. Authentic Ecuador was the in-country tour company that contracted with our personal guide on the mainland, Sebastian, who also turned out to be a fantastic host. He was very enthusiastic and knowledgeable, friendly and fun, and a very skilled and safe driver. He really helped us to better understand and truly appreciate our Andean adventure. The week in Galapagos was more self-exploration and joining up with other tourist groups for snorkeling and boating activities to view wildlife. Park sanctioned guides were also very well trained and knowledgeable.

Hotel Reviews
Hotel La Laguna
Puerto Villamil

Great to be on the lagoon and so close to the beach. Staff was very accomodating.

Authenticity & Character
Location
Staff
Estalien was helpful.
Cleanliness & Comfort
Lava House Galapagos
Puerto Ayora
Authenticity & Character
Location
Very noisy on the street side so would suggest requesting a more interior room.
Staff
Cleanliness & Comfort
Holiday Inn Guayaquil Airport
Guayaquil

Pretty standard fare for a big city airport hotel. We didn't spend much time here, but breakfast was good and we were able to walk to the airport for our Galapagos flight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostería Paraíso Vilcabamba
Vilcabamba

Very nice garden and vibe. Staff were excellent, especially Franklin.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostal Posada Del Angel
Cuenca

Good location to walk around town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mansion Santa Isabella
Riobamba

Would have preferred to be more on the outskirts of town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Floresta
Baños

Good location to walk around town and even had a view of the waterfall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Llullu Llama Mountain Lodge
Isinliví

This is a great place to stay and probably our favorite of the entire trip. Not super fancy but overall perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vieja Cuba
Quito

Clean. comfortable and quiet!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cuenca to Vilcabamba
Cuenca to Vilcabamba
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking Sierra Negra Volcano
Hiking Sierra Negra Volcano
Ecuador

Good to experience the volcanic zone.

Quality of Experience
Guides, Drivers and Staff
Otavalo Market & Cuicocha Crater Lake
Otavalo Market & Cuicocha Crater Lake
Quito

Actually preferred visiting the market in Zumbuhua as it was more authentic and less commercialized. The hike at the Cuicocha Crater Lake and stop in Cotachi for leather shopping were good.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Guayaquil Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Guayaquil Airport, Arrival to Galapagos & Highlands of Santa Cruz
Ecuador

Viviana was our sanctioned guide who met us at the airport and David was our driver on Santa Cruz. Lunch was great and the tortoises were amazing. Lava tubes were interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling at Las Tintoreras
Snorkeling at Las Tintoreras
Galapagos Islands

Saw lots of wildlife on this activity. Micheal was a good guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

A nice adventure even in the rain. Darwin was a knowledgeable and enthusiastic guide and boat crew was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Cotopaxi National Park
Explore Cotopaxi National Park
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Mandango Mountain
Hiking Mandango Mountain
Vilcabamba
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cajas National Park, Transfer to Guayaquil
Explore Cajas National Park, Transfer to Guayaquil
Ecuador

Cajas hike was very nice and a good leg stretcher.

Quality of Experience
Guides, Drivers and Staff
Transport
Bay tour
Bay tour
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Cuenca City Tour
Cuenca City Tour
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Chimborazo Volcano
Explore the Chimborazo Volcano
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Pailón del Diablo Waterfall, Explore Baños
Visit the Pailón del Diablo Waterfall, Explore Baños
Baños
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Quilotoa Crater Lake, Transfer to Baños
Visit Quilotoa Crater Lake, Transfer to Baños
Ecuador

Do not bypass Quilotoa, a absolutely gorgeous spot.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking around Isinliví
Hiking around Isinliví
Isinliví

We adjusted this hike to better fit in with a visit to the Zumbuhua market. Did a hike in Isinlivi the following day which worked out well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito City Tour - Middle of the World
Quito City Tour - Middle of the World
Quito

Very touristy and not as interesting as the historic Quito City tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ariel Chasi
Ariel
Ariel Chasi
Local specialist in Quito | Replied on Oct 13, 2026

Dear Scott,

Thank you so much for the wonderful review! It was a pleasure helping you plan your three-week adventure across Ecuador and the Galápagos, and meeting you in person in Quito was a highlight. I'm happy to hear that Sebastian made your mainland journey so special and that your time in the islands was just as memorable. Hope to welcome you back again :)

Warmly,
Ariel

Romania
Romania | Oct 1 - Oct 9, 2026

Dory
Dory
Minneapolis, MN | Reviewed on Oct 13, 2026
The ten days in Romania was planned well ahead when my friend Linda was alive and hoping to join her family looking for its Romanian roots. We were sad not to have her with us but the spirit of celebration of her life remained with siblings, cousins and friends. Our guide Florin was phenomenal with his knowledge, experience, flexibility and friendliness. We had a great bus and driver, Bogdon, for our group of 11. We saw the highlights of Romanian castles, churches and history villages on the... Read more

The ten days in Romania was planned well ahead when my friend Linda was alive and hoping to join her family looking for its Romanian roots. We were sad not to have her with us but the spirit of celebration of her life remained with siblings, cousins and friends. Our guide Florin was phenomenal with his knowledge, experience, flexibility and friendliness. We had a great bus and driver, Bogdon, for our group of 11. We saw the highlights of Romanian castles, churches and history villages on the way north to visit the Ciofu ancestral home parish. Wonderful trip and a pleasure to meet Linda’s cousins and spend time with her siblings.

Local specialist: Irenne Mischie
Irenne
Irenne Mischie
Local specialist in Bucharest | Replied on Oct 14, 2026

Dear Dory,

Thank you so much for sharing these thoughtful words with us.

It was a privilege to be part of such a meaningful journey and to help bring Linda’s family together in Romania in celebration of her life and heritage.
Thank you as well for your kind words about Florin and Bogdan. I will be very happy to share your appreciation with them. Knowing that their knowledge, care, flexibility, and warmth helped make your time in Romania so enjoyable means a great deal to us.

Warmest regards,
Irenne

could not have done it without Hilda!
Peru | Sep 29 - Oct 7, 2026

Kim
Kim H.
Atlanta, GA | Reviewed on Oct 13, 2026
I would have given five stars but there was some misunderstanding either on my part or the travel agents causing a rather large expense on my choice of a hotel in Cusco. I wish communication had been a little bit better but that being said, Hilda was great she found a retreat that was not only very safe, caring and conscientious but has now actually become a place that I will be returning to this December for a large family celebration. I could not have done it without his help and guidance Read more

I would have given five stars but there was some misunderstanding either on my part or the travel agents causing a rather large expense on my choice of a hotel in Cusco. I wish communication had been a little bit better but that being said, Hilda was great she found a retreat that was not only very safe, caring and conscientious but has now actually become a place that I will be returning to this December for a large family celebration. I could not have done it without his help and guidance

Hotel Review
Belmond Palacio Nazarenas
Cusco

the hotel is outrageously expensive. I like nice things but felt that $2700 a night for a room was a waste of money. it was beautiful and the service was top of the line

Authenticity & Character
old Spanish style architecture with beautiful Spanish styled rooms
Location
in the historic City center and walking distance to everything
Staff
Cleanliness & Comfort
my 2700 a night room!
Local specialist: Hilda Aguinaga Sara
Hilda
Hilda Aguinaga Sara
Local specialist in Lima | Replied on Oct 14, 2026

Hello Kim!

Thank you so much for sharing your feedback. I truly appreciate your kind words and am glad I could help you find a retreat where you felt safe and well cared for. It means a lot to know that you’ll be returning there with your family for such a special celebration.

Thank you again for your trust. If you ever need assistance planning a future trip, please don’t hesitate to reach out. We’ll be happy to help!

Wishing you and your family a wonderful time on your upcoming visit!
Hilda

Why travelers love kimkim

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