Kimkim Trip Reviews

Shirley每次都很迅速地回覆我們詢問的問題和要求，還很客氣地到旅館來探望我們。
侯曉鈴導遊經驗和知識很豐富，服務周到，為人客氣和負責，英文也說得非常流暢。
整個行程我們都玩得很愉快。
缺點就是估價太高了一點，還有好幾個午餐和晚餐沒有供應。

Hotel Reviews

Taipei Garden Hotel

Taipei City

Authenticity & Character

Location

Cleanliness & Comfort

The Grand Hotel Taipei

TAIPEI CITY

很有東方的風格，古色古香。 缺點是陽台上沒有桌椅供房客坐下來欣賞外面的風景。

Authenticity & Character

Location

Cleanliness & Comfort

Alishan house

Chiayi County

Staff

Cleanliness & Comfort

p

Wellspring by Silks

Yilan County

Staff

Cleanliness & Comfort

Roaming Cloud

Nantou County

環境很好，又有動物和鳥類供我們欣賞。早餐很豐盛可口，主人親切。 缺點就是沒有電梯，搬運行李和上下樓梯比較不方便。

Authenticity & Character

早餐很豐盛可口，兩天早上的菜單不一樣。院子养了一些动物和鳥類供房客們觀賞。

Location

Staff

和蔼可亲

Cleanliness & Comfort

Activity Reviews

Cooking Class, Shifen Waterfall & Sky Lantern Releasing

Taipei City

Yilan - Indigenous Atayal tribe visit

Yilan

Quality of Experience

Guides, Drivers and Staff

Transport

This was my first time booking a tour like this. Also my first experience with KimKIm. I was a little apprehensive becasuse I have always booked the tour and made arrangements personally. That was going to be too much for a 6 night trip to get a Vietnam experience. Kim Kim was great! Proposed and itinerary. Made modifications to meet my budget. Selected great hotels and experiences with my input. Local specialists were all great. Timing and organization was perfect. Really happy. Thank you KimKim especially to Hien and Stephen and all the local guides.

Hotel Review

Silverland Mây Hotel

Really nice hotel and a beautiful room. Excellent service and breakfasts were very good. Loved the location. Great restaurants and walking around area. A good experience and good value.

Authenticity & Character

Location

vibrant , good walking around and lots of restauants.

Staff

Attentive , pleasant and welcoming.

Cleanliness & Comfort

Excellent room and very comfortable bed and linens

Activity Reviews

Titov island - Ha Long Panoramic view - Disembark Indochina Sails Cruise

Ha Long Bay

Just wanted to relax on the boat with a cappuccino in the early morning so we did not participate.

Exploring Surprise Cave or Me Cung Cave - Ha Long Bay Mooring Point - Indochina Sails Cruise

Ha Long Bay

Loved the cave experience. Really not for people with mobility issues or stamina issues. The cave was impressive and I really enjoyed going in.

Quality of Experience

It was immense.

Food

Not really food on this tour

Guides, Drivers and Staff

Transport

Mekong Delta Group Tour (My Tho - Ben Tre) (updated)

Ho Chi Minh City

this tour was a little too contrived or touristy for me. I would have loved to hear more about what part the Mekong Delta played in the war. Interesting but a little to touristy.

Quality of Experience

Food

Talapia fish looked interesting but was overcooked and difficult to share and pass around.

Guides, Drivers and Staff

Transport

Ho Chi Minh City Full Day

Ho Chi Minh City

Tour was great . Notre Dame was under repair. Could have left the Post Office out and a little longer at the War Museum. A lot to see and experience.

Quality of Experience

Food

I have to be honest. Generally speaking I don't love Vietnamese food. but also coming from Thailand that may not be fair.

Guides, Drivers and Staff

Evening Street Food Tour With Vespa Wanderers

Ho Chi Minh City

Highly recommended . Loved this. Great feel for driving in Ho Chi Mingh. Crazy!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

This was worth every penny.

Quality of Experience

Guides, Drivers and Staff

Transport

New Zealand was everything we hoped it would be. Denise with KimKim was an amazing member of our team . She was in communications on a regular basis. We did have a couple weather situations. No one can control those, she was out ahead of each one offering guidance and options….thank you.
We would recommend KimKim to anyone and betting we will be back!

We had a great time in northern India, primarily with our guide Rahul and Taj, our driver. We were provided a clean and comfortable vehicle and Raj is an excellent driver. Rahul was knowledgeable everywhere we went and was sensitive to our wants and needs.

Activity Review

Khajuraho Sightseeing

Khajuraho

Fascinating temples and monuments. The ornateness of the stone carvings is mind blowing.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Costa Rica was absolutely amazing! I have heard nothing but positive comments! El Lugar was so beautiful and the activities and the schedule were spot on. I think what also topped it off was your staff from Serendipity; everyone was so friendly, helpful, knowledgeable and we were all impressed with their keen eyesights as they could spy any bird from any distance!
Elana, Charlotte, Adrian, Jose and all the others were the BEST!

Hotel Reviews

El Lugar

Puerto Viejo de Sarapiquí

BEAUTIFUL grounds! Our room was fabulous! Very clean and beautiful view. The property looks like there is still construction to be done. I hope it is able to get finished...it is beautiful there and having the horses and stables added a nice touch too.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Costa Rica Marriott Hotel Hacienda Belen

San José

The hotel was OK, but our room was very mildewy and caused us to wake up very congested. Also the lighting in our room was too dark.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room smelled like mildew, and didn't feel as clean as it should; maybe a bit dated???

Activity Reviews

Mistico Hanging Bridges, and Ecotermales Hotsprings

Costa Rica

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tirimbina Chocolat Tour

Costa Rica

Very interesting tour and presesntation. Loved the interaction. It just got a little bit too long.

Guides, Drivers and Staff

Transport

Privately Guided Tour at La Paz Waterfall Gardens

Costa Rica

Beautiful property. I could have spent more time there!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

All our trips were great, we enjoyed Milford Sound and the Kapiti Coast tours very much, as well as Zealandia and Mt. Cook. The glacier boat trip was fantastic. We also liked the Cook Strait ferry and coastal train ride to Christchurch. The Hobbiton tour was surprisingly enjoyable. The half day Queensland tour was fun, too. Thanks, Kimkim!

Thailand is such a special place! We had been hoping to visit for many years and we’re finally able to make it happen in 2026. We wanted a mix of culture, together with a bit of adventure. Thailand has so much to offer!
Our plans were to spend a bit of time in Bangkok, as this would be where we would begin and finish our trip. We wanted to visit some nice islands, and beach spots that would be away from any crowds. We wanted to be able to really enjoy the beauty of each place! We planned to be gone from anywhere from 2 to 3 weeks.
Booking things now is so easy! Anyone can do it! Yes, this is true, but for me, logistics are not so easy! This is where the real value of using a competent agent becomes such a relief! “Bella” our KimKim agent is extremely competent! Together, we collaborated on finalizing our itinerary. It came together very quickly. We were dealing with a real, pro!
Our itinerary took us to amazing places, incredible hotels, unforgettable, beaches, and several culturally important places too.
Bella organized, excellent, knowledgeable, English speaking guides who couldn’t have been more caring and friendly! Tea and Leo, were our guides in Bangkok. They work together with the same driver, Chen! What a wonderful team! However, it wouldn’t matter where we were because all of the people Bella connected us to were amazing! We loved all of the activities and tours that Bella organized for us. We loved that “All” of the “Details” had been so well taken care of! Our connections always worked! This was so important to us. Without the dedicated professional help of such a competent agent, Bella, we could never have enjoyed our trip as much as we did! Bella constantly followed up with us whenever necessary. She made herself available to us throughout our visit, and then, checked in regularly. We were in good hands throughout! Thank you, Bella and your team!

Great trip to Japan! (Kyoto, Nara, Tokyo). Olivia was a fantastic planner and her recommendations did not disappoint. She helped make our trip (with children) as painless as possible and even helped us postpone and rebook when an unexpected family emergency popped up. If you want to get the most out of your time, I can highly recommend KimKim.

Hotel Reviews

Gion Ryokan Karaku

kyoto

This was a fun way to spend an authentic Japanese night in Kyoto. As expected we slept on mats on the floor, the room had a traditional Japanese table & chairs (very low on the floor.) . The complimentary breakfast was traditional Japanese style also with rice and miso soup and fish. If you have mobility issues or you want a typical North American breakfast this is probably not the experience for you but if you're looking for adventure, our Canadian family with young kids loved it! The location was very conveniently located at the end of the shopping district. Subway was about a 10 minute walk, or you can take a cab for 15 mins to get to Kyoto station.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

RIHGA Royal Hotel Kyoto

Kyoto

The complimentary breakfast was amazing, showcasing many traditional Japanese breakfast elements, with plenty of European / North American options for the less adventurous. Their auto-coffee / hot chocolate / matcha machine was incredible. A wide selection of alcoholic beverages (complimentary) at both breakfast and the evening appetizer event each night. There were traditional activities each afternoon. The subway station was a 8 minute walk and takes you straight to Kyoto station and the rest of the network for Kyoto / Osaka / Nara. Room was comfortable and the hotel was quiet and private with a 10 minute walk to massive shopping district from narrow street bizarre type feel to high end luxury goods. This is a great location to stay in Kyoto.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ninja Training in Kyoto: Ninja Experience - 2 HOURS / SWORD INCLUDED

Kyoto

This was a fun activity. We dressed up as ninjas and got to shoot blow darts and throw ninja stars at targets. We also got to fight each other with foam-covered swords. This was most fun for our kids (8 & 10) but we got some nice photos out of it. The first portion was an hour, then the second portion: we walked about 1km to the ninja museum and got a 30 minute tour through the 3 storey facility on the history of Samurai & Ninja culture. Great displays and a very well done tour / history lesson. This was more fun for the adults. I'm not sure what the "SWORD INCLUDED" refers to. We did get a plastic throwing-star as a "prize" for the person closest to the target, but no swords.

Quality of Experience

Guides, Drivers and Staff

Geisha and Maiko Makeover Experience in Kyoto

Kyoto

Wow, what an amazing transformation! My daughters (8 & 10) loved it, and my wife who isn't much for dressing up or putting on make up, enjoyed the experience too. The professional photos that were included are really fantastic. Definitely the highlight of the trip for one of my daughters.

Quality of Experience

Guides, Drivers and Staff

Kyoto: Authentic Sushi-Making Cooking Class

Kyoto

We did the bento-making class with kids and had a great time! We learned a lot (feel comfortable to try on our own at home) and the food was delicious. A great way to learn about this history of the food, and the ingredients and have a great (large) meal too.

Quality of Experience

Guides, Drivers and Staff

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

Wow. What an amazing experience! I didn't know what to expect but this was really well done, catering to visitors who want to learn more about sumo culture. Explanations of the history, rules and lifestyle of sumo wrestlers plus an authentic match between 2 former professional wrestlers and the opportunity to wrestle one yourself. The sumo-meal that is included was fantastic too.

Quality of Experience

Guides, Drivers and Staff

Tokyo Highlights Day Tour with Tsukiji Outer Fish Market

Tokyo

What a great way to experience a nice cross-section of Tokyo in a single day. We walked about 20,000 steps but mainly used the subway to jet all over town. It was a brilliant introduction to what otherwise could be a very intimidating city.

Quality of Experience

Guides, Drivers and Staff

Kumiko was fantastic!

Transport

It was a great introduction to the Tokyo subway system at various levels of congestion during the day.

I've travelled to other Central and Latin American countries, and Costa Rica was by far the easiest and friendliest. All the moving parts of the trip that kim kim set up worked smoothly (except one that was quickly fixed).

Ride CR transportation was prompt, friendly and scenic. The drivers gave us multiple rest stop opportunities that we usually didn't take, and also pointed out sights and scenic/photo opportunities that we did take. The best ride was between Monteverde and Arenal on a somewhat stormy day that made for great views passing over the mountains and across the lake. The hugely time saving and beautiful option to cross the lake instead of driving around it was brilliant!

Accommodations at the Cloud Forest Lodge and the Arenal Manoa were comfortable and convenient in a way that was very appropriate for the location. Very friendly and helpful staff certainly helps, but the addition of monkeys and toucans in the trees around the hotels was a wonderful surprise. Our favorite moment in Arenal was when the woman checking us in asked if there was anything more she could do, and we jokingly said we were really hoping to see a sloth. She turned to a young staff member nearby and said "Kevin, can you please show them the sloth", so he walked us across the parking lot, gave us his binoculars, and pointed to the sloth moving through the tree twenty feet away. We also especially enjoyed the trails available at the Lodge in Monteverde. Both places had good restaurants with amazing views and plenty of dining options that highlighted Costa Rica (but also played American/British instrumental pop music covers, aka elevator music, that was distractingly un-Costa Rican). It wasn't on the itinerary, but the San Lucas Treetop Dining Experience in Monteverde was one of the most enjoyable meals we've ever had.

All of the guides were knowledgable and excited about their work, balancing detailed wildlife information with local history and culture. Surprisingly consistent considering there is no formal training. The guide at the Hanging Bridges in Arenal was pretty quiet, but that was a much more commercial venue and it was pouring rain most of the time. If we were doing it all again, we would ask for longer tours. Our last day there, the tour company had our reservation, but didn't put us on their operations schedule, so no one picked us up. Since everyone else had been so prompt, I called after about 10 minutes, and they quickly got a driver and guide out to us and added a trip to some nice hot springs to the tour. The important thing was the guide offered us the option to take a much longer trail than normal, and that was a more thorough and satisfying experience.

We certainly enjoyed the lower stress and workload of having kim kim take care of all the arrangements. We're looking forward to using your service again, especially for trips like this where the area is unfamiliar and there are a lot of moving parts. Thanks!

Everything Kathrin had arranged for us was amazing. Our accommodations were stunning, the scenery was stunning, the people were kind, the food was delicious. Most wonderful place we've ever been. Kathrin did an excellent job getting to know us so she could schedule what we love.

Lucy made our trip wonderful. Any issue that arose she managed successfully. It was peaceful and positive. We will use the service in the future.

Planning my Thailand trip became so overwhelming that I looked for a professional travel planner to guide me. I am so very happy that KimKim matched me with Jeab, my local specialist. Jeab is an excellent communicator, and she is knowledgeable and flexible, adjusting the itinerary multiple times to accommodate my requests. Jeab is also extremely patient and polite. While I was in Thailand and had questions, she was quick to respond and help me with what I needed. I am a solo traveler. Jeab's knowledge was superb when it came to choosing hotels and finding me local guides and small group tours. Top recommendation for Jeab and KimKim!

We had a wonderful trip to Chile. Our agent, Marcela, crafted an exceptional itinerary—she listened carefully to our wishes and adapted plans seamlessly when changes arose.
The Atacama Desert was breathtaking, and our guides, Rodrigo and JP, were incredibly knowledgeable about the region’s geology, history, and Andean wildlife. Rapa Nui was unforgettable; learning about the Moai and the Birdman competition brought the island’s rich history to life. In the Colchagua Valley, we enjoyed sampling outstanding wines amid stunning scenery, which was the perfect way to round out the journey.

My husband and I worked with Egypt Promotion Travel to plan a week's worth of sightseeing across various cities in Egypt. To keep this review concise, I will highlight what they did well and where they fell short.

On the positive side, we had one exceptional guide and another who was satisfactory, which made our overall experience more enjoyable. However, beyond this, I cannot share any positive feedback about Egypt Promotion Travel, Ibrahim, or his team.

The communication after we made our payment was nearly non-existent, often taking several days for a response. When changes occurred in the itinerary—such as our hot air balloon ride in Luxor being canceled twice due to weather—we did not receive any communication from the team, nor were we offered reimbursement. We had to initiate inquiries ourselves, and to this day, we have not received the promised reimbursement for our remaining balance, despite documenting everything in our kimkim portal.

Additionally, they repeatedly mishandled our hotel reservations. When we asked for assistance, they demanded more money, despite clear documentation in the kimkim portal indicating they would cover these expenses.

In summary, once they received our payment, the service provided was minimal and the quality upon arrival was disappointing. Having previously used kimkim for our trip to Morocco, where the service was exceptional, I have a solid basis for comparison. Unfortunately, the experience with Egypt Promotion Travel was nothing short of deplorable.

Kimkim, please consider finding a new travel agency to represent your brand as this tarnishes your reputation.

Jeab was great to work with.
Key attributes:
- She was very responsive especially since we were 12 hours apart when planning the trip.
- She was knowledgeable of the places we wanted to go and did a good job of setting up the activities that showcased the stops.
- We really appreciated her collaborative approach of listening to our input and responding with suggestions and alternatives where appropriate.
-She subcontracted with Vio Travel in Thailand to handle the logistics and they were great, drivers and transportation elements of the trip were seamless.

Stops -
Phuket - stayed at the Kaththani Beach resort - Its a 4 star resort - nice beach and town was interesting. Its a long trip from the airport with traffic and going anywhere you have to deal with traffic. Did Hong Island by Starlight on first full day - took an 1.5 hours to get to dock because of traffic. Boat trip was fun and nice to meet fellow travelers. Boat staff did the Kayaking, but were very knowledgeable about the area and the stops so that made it fun.

Krabi - stayed at that Tubkaak Boutique resort - Its a 5 star resort. Nice beach and the rooms were very nice and had a lot of free activities we took advantage of including a Thai boxing lesson and guided hike in the national park. We went on a four island tour by longtail. We stopped at each beach for about 30 minutes and all were beautiful though fairly crowded. The next day we did the resort hike and then a Sunset Kayaking Ao Thalane tour. This was another highlight of our trip and guide did a great job of taking some of the best picture of us on the trip. Sunset was amazing.

Phi Phi - Stayed at the SAii Phi Phi Island Village. Its a 4 start resort. Nice beach. Its not located in the main town but there were good restaurants off property. Did a snorkeling tour the next day that we arranged on our own in the village based on Google reviews (Mr. Chet). which we would recommend. It was amazing to swim with the turtles and see so many the fish. That tour also went to Maya beach, which was fun but too crowded.

Khoa Sok - Stayed at the Khoasok Boutique Camps. This was not Jeab's first choice but we were late deciding so this was the next best place she recommended. We stayed in a tent but it was Glamping (Bathroom was in fixed structure attached to the tent) and was fine. For activities we did the bamboo rafting followed by a Bamboo cooking lesson. This was a low point in the trip. Both were terrible. Raft trip was constantly interrupted by power rafts dragging rafts up river - very loud. Plus there were lots of other rafts going down the river - kind of like Bangkok traffic on the river. The guide was nice but not very engaging. Bamboo cooking class was just giving us food cooked in a bamboo shoot. No talking or demonstration - just here is your food. Next day we did full day Cheow Lan Lake Adventure. This was a nice trip and our guide was fun as were the other travelers ( small group - 11 other travelers).

Chiang Mai - stayed at the Rati Lanna Riverside Resort - 5 star resort. It's just outside the old city but is a great location as many day trips involve going out that side of Chiang Mai. First evening we did the Doi Suthep, Wat Pha Lat and Michelin Food experience. The guide was great and very personable. Second day we did a half day at the Elephant Jungle Sanctuary and that was a highlight. Elephants are rescue elephants and are treated very well. They had a baby elephant so that was a lucky bonus. That night we did a Thai Family Hosting Experience. That was also a highlight as we learned about the local Lanna people and got to cook some traditional Northern Thai food. Next day we did a Chiang Rai tour of White and Blue Temples as well as the Black House Museum. Temples were amazing but because of construction it took 3.5 hours each way to travel. Last day we did a Sticky Waterfall and mountain biking trip. Sticky Waterfalls was very fun and we wish we could have spent a little more time there. The mountain biking was good but the jungle did not seem particularly unique.

In sum - Good to great hotels, great transportation, and fun activities and feel that we have now "done Thailand".

Hotel Reviews

Rati Lanna Riverside Resort and Spa

Just a beautiful hotel. Room was very nice as were staff.

Authenticity & Character

Location

in in the old town but located close enough.

Staff

Everyone was very nice and went out of their way to help

Cleanliness & Comfort

Khaosok Boutique Camps

Stayed in a tend but attached bathroom was fixed structure so it worked nicely.

Authenticity & Character

beautiful location, mountains all around

Location

It was a bit of a trip to get anywhere.

Staff

Cleanliness & Comfort

There were a fair number of little ants that got into our luggage.

SAii Phi Phi Island Village

Authenticity & Character

Location

Not in the main town on the island, but had a little village which had good places to eat behind the resort

Staff

Cleanliness & Comfort

The Tubkaak Krabi Boutique Resort

Krabi

Great Beach and had a lot of nice amenities - morning palates classes, Thai boxing, and guided hiking.

Authenticity & Character

Location

Beach and near national Park

Staff

Cleanliness & Comfort

Katathani Phuket Beach Resort

Muang Phuket

Nice place for Sunset over the beach. Breakfast's were good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sticky Waterfall Cross Country Ride - Small Group Tour

Chiang Mai

Waterfall was very fun and biking was nothing special.

Quality of Experience

Food

Stopped at roadside restaurant on way back into town and I thought it was some of the beat food we had had.

Guides, Drivers and Staff

Guide was very good

Transport

Full Day Chiang Rai tour from Chiang Mai

Thailand

Glad we did it. Temples and Black museum were amazing - But because of instruction it was a long day 3.5 hours each way.

Quality of Experience

Food

Average

Guides, Drivers and Staff

Guide was knowledgeable but didn't engage with us that much,. Didn't sit with us at lunch and spend time talking to office .

Transport

Once Construction on highway is finished then trip is worthwhile.

Thai Family Experience Home Host Tour

Chiang Mai

It was great to learn about the local Lanna peoples. Good a good over view of their culture and family dynamics and well as food.

Quality of Experience

Really felt like you were welcomed. And Food was great - even if we made it under their instruction.

Food

Guides, Drivers and Staff

Transport

Half Day Experience at Elephant Jungle Sanctuary

Chiang Mai

Elephants seems to be treated very well and they had a baby elephant at this camp.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Its 1.5 hours out of Chiang Mai

Doi Suthep, Wat Pha Lat and Michelin Food Experience with Local

Chiang Mai

Very good guide and food was great.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Cheow Lan Lake Adventure

Thailand

fun activity for the day. Went to the bat cave and did a short informative hike before lunch and swim. Guide was energetic and other tourist on trip were fun.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bamboo Cooking – Jungle Dinner

Thailand

Waste of time and money - we were dropped off at camp site. Food was already cooked and they gave it to us with minimal interaction and then took us back to hotel when we were done. should have just gone to local restaurant

Quality of Experience

Guides, Drivers and Staff

Interact with clients - actually talk about how to select bamboo and how its cooked - like the description says.

Transport

Khao Sok Bamboo Rafting

Thailand

Did not come close to the experience as was described before the trip - no coffee stop and river was crowed and noisey

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Kayaking Ao Thalane with BBQ

Krabi

Guide was great, he even took some amazing picture for us. Sun Set was beautiful. Low tide meant we couldn't go through the mangroves but really didnt need to as we went thgouh part of them and it would have been more of the same. Went to san bar for Sunset

Quality of Experience

Food

Guides, Drivers and Staff

Transport

4 Islands by Luxury Longtail

Krabi

Stopped at each island for about 30 minutes except a little longer for lunch - beaches were getting crowded.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hong by Starlight

Phuket

Was fun and guide was good. Guide did the kayaking but that was fine.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

From hotel to dock was 1.5 hours.

Thank you, Io, Lizbeth, and Nataly for making sure every detail was accounted for in planning and carrying out this amazing trip!! Everyone was so helpful and profesional from the planning stage to drivers, tour guides, airport greeters for pick ups, hotel staff, and more. I loved seeing Cusco, Machu Picchu, and the jungle/rainforest! I felt very safe and comfortable traveling alone with Andean Travel Experience and would definitely do it again. I highly recommend booking with them!

Our guide for the cruise part of the trip, Mohamed Kamal, was truly a wonder. His depth of knowledge of history and language was remarkable. It was so interesting having him read the hyroglyphics.

This trip was amazing! I was so impressed with the country, the food, and the people. Karla was absolutely phenomenal.
She was patient, kind, and always available. She answered all of my questions, even the silly ones! She was kind enough to even accompany me to see the Cathedral and spend time after work one night. It is really nice getting to know the person whom you have trust in while in a foreign country. Fransisco was also wonderful. He was knowledgeable, sensible, helpful and very caring when the altitude was too much. He was prompt and very great to get to know. He was a confident driver in traffic around Quito as well. It was difficult on the horseback ride as no one spoke English. The ride was beautiful, but would have been better to understand where we were. My bike ride was also very nice. both Paulo and Freddy were very adept at navigating traffic around the city and communicating. Couldn't have been better. As for the Galapagos, this part of the trip was wonderful--the swimming, boats, snorkelling. The transport team was a little difficult. most did not seem to speak english very well. Especially transport to/from the boats and airport. The snorkelling both Tintoreras and Los Tuneles was very very good. the guides were personable and friendly. They paid attention to detail and safety as well. I would have liked a more active kayak experience, but relaxing while the guide paddled was nice, none the less. I will/have already recommended Kim Kim for future travel to all of my friends as well.

Hotel Reviews

Hotel Loja Galapagos

Puerto Villamil

The hotel was clean, although a bit dated. A/c was nice. pool was very pleasant. The receptionist, Diego, was wonderful! He was personable and spoke very good English and was very fun to talk to. The central area was nice to relax in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Deja Vu Galapagos

Pto. Ayora

this hotel was very nice, close but not too close to the city (nice walk), near to some restaurants. staff was friendly and helpful although English was marginal. Pool was nice. a/c was great in the room and breakfast room, but the rest of the building was rather warm .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Wyndham Quito Airport

Quito

very clean, comfortable, spacious hotel. amenities were good. dining options were a little pricey but food was excellent.

Authenticity & Character

futuristic hotel and interesting architecture.

Location

great for the airport--shuttle was available. far from the city.

Staff

very pleasant

Cleanliness & Comfort

Chilcabamba Lodge

Machachi

wonderful beautiful and spacious hotel. The little garden was worth the walk. Dinner was amazing. The hotel was a bit remote and far away from ANYTHING>

Authenticity & Character

Location

Very far from a city.

Staff

owner was very pleasant and introduced herself. Receptionist was nice and pleasant as well.

Cleanliness & Comfort

Vieja Cuba

Quito

Room was nice, but a bit warm. It was very quiet. It was a difficult time hauling heavy bags up/down three flights of stairs. Breakfast staff and receptionist were wonderful. Very helpful.

Authenticity & Character

Location

nice hotel but off the beaten track.

Staff

receptionist was very friendly.

Cleanliness & Comfort

Activity Reviews

Welcome Back to Quito

Ecuador

no activities as we got in to the city late.

Quality of Experience

Guides, Drivers and Staff

not very attentive and difficult to connect with them---needed a better sign.

Transport

Connect with your flight to Galapagos

Ecuador

guide was on time to drive us to the airport.

Quality of Experience

Guides, Drivers and Staff

not very interactive

Transport

Day at leisure - Speedboat to Santa Cruz Island

Puerto Ayora

the pickup at the boat was very confusing as the guides did not speak much English and were not very attentive. a list of available restaurants and a local map would be very helpful.

Quality of Experience

need restaurant suggestions and a map

Food

1835 restaurant was very good.

Guides, Drivers and Staff

Transport

Wildlife Encounter at Los Tuneles (Cabo Rosa)

Ecuador

probably the best experience of the trip! the guides were great, they all were very very helpful and attentive. the food was excellent (cooked on the boat between snorkeling), snorkeleing was great and the guide even took photos and videos he shared with us. he was very patient and even helped with a new facemask that I had purchased for the trip.

Quality of Experience

Food

yellowfin tuna steaks, watermelon, grilled veggies.

Guides, Drivers and Staff

They all spoke English, they were polite and paid attention to detail.

Transport

pickup was on time and everything was planned to the minute without seeming rushed. all spoke English.

Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity

Puerto Villamil

This was an excellent tour. the guide was very knowledgeable, took questions, spoke good English yet spoke to the Ecuadorians as well. the animals were very happy letting us observe them. the guide seemed to know exactly where to find the different species that made the trip worthwhile.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Quilotoa Lagoon - Quito

Ecuador

I ended up NOT doing this activity as the altitude sickness prevented me safely enjoying the views.

Guides, Drivers and Staff

Fransisco was very astute and in the name of safety suggested we skip this experience.

Transport

Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station

Puerto Ayora

the animals were very very interesting to observe in their habitat. the guide was very knowledgeable but not really interested in interacting as people. She did eventually open up a little bit. The drivers did not speak English and the whole pick up from the airport was rather confusing and a little stressful. One of the airport personnel had retrieved my bag (unbeknownst to me) and put it aside. After all the luggage was retrieved I happened to see my bag in the corner and had to ask about it. The man did not speak English. I had to take the bag and look for my guides in a sea of people. The tree planting was quick and the "gardener" did not speak any English. basically he had dug the small hole, handed me the plant (I am not sure what is was??) and motioned me to put it in the hole. We ate at the newly refurbished dining hall overlooking the Tortoise area. The meal was excellent and the staff was courteous.

Quality of Experience

Food

Guides, Drivers and Staff

only spoke Spanish and were rather cold.

Transport

make sure that the guides are there with a sign with the name as I had NO idea where and whom were picking me up.

Kayaking on Tortuga Bay

Puerto Ayora

it was very very hot on Tortuga bay! even with sunscreen, it was scorching. swimming and snorkelling was very relaxing. There was very little interaction between the guide and myself. He was rather standoff-ish. the walk was nice and the fish were great! I would have liked to paddle the kayak but the guide insisted that he was going to paddle while I just sat and relaxed. Turtles and sharks were very cool to observe in their natural habitat. Guide recommended to take the speed boat back to save time and allow the afternoon to relax. Felt like he was in a hurry to return.

Quality of Experience

Guides, Drivers and Staff

Transport

Quito - Cotopaxi National Park

Ecuador

We only could see the volcanoe peaking from beyond many clouds. altitude sickness was a problem. walking around the small lake was nice. Fransisco's knowledge helped a lot.

Quality of Experience

Horsebackriding.

Guides, Drivers and Staff

Transport

Mindo Cloud Forest

Ecuador

the weather was POURING on this day but the birds were so very very cool! We saw lots of birds, even a Toucan. the hummingbirds were magnificient.

Quality of Experience

Food

great local restaurant and pan bread!

Guides, Drivers and Staff

Fransisco knew the guides and the area well.

Transport

Cultural Quito Bike Tour

Quito

Both Paulo (the route) and Freddy (the commentary and history) were wonderful. Very nice and paid attention to safety.

Quality of Experience

Food

chocolate tour was nice.

Guides, Drivers and Staff

Transport

I was picked up in front of the hotel. Great place to start from!

Middle of the World Visit & Cooking Class Experience in Quito

Quito

Phenomenal !!!! The experience was great and the food was tremendous. Loved the chef as well.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Quito was great, the Galapagos guides did not speak much English and seemed rather preoccupied.

We had the most unbelievable trip! We love all of the diversity with animals and plants.

I presented KimKim with a unique challenge which they were able to respond to. I was interested in traveling to Thailand which is on the other side of the world for me, not so much for a destination trip of a lifetime, but to meet someone in person who had captured my heart. However, I had reservations about undertaking this endeavor on my own, so I reached out to KimKim and they put me in contact with Jook. Jook understood my concerns and unique requirements for this trip and was able to think outside the box of the more traditional type of trip plans and customize the itinerary to suit our specific needs. Jook created a perfect balance of free time and tour itinerary that allowed us to both get to know each other, and to allow me to get to know her homeland and its customs. Jook’s itinerary included a wonderful blend of hotel accommodation from elegant and classy, to remote and exotic with a splash of contemporary and modern mixed in. From the time I arrived in Thailand until the time I departed, I was completely at ease and comfortable in this foreign land so far away from home because I knew I had the KimKim Team with me. The scheduling and transportation arrangements were flawless and the food outstanding every step of the way. A must see for those that like isolation and remote wilderness were the float houses on the River Kwai, perhaps our favorite stop of the entire trip and our only regret was we only had one night there. If your interest is in the islands to the south a must is the James Bond Island tour provided by one of KimKim’s travel partners Sawanu Travel and a special thanks to our guide that day, Tee. I must say this trip ended up bringing two people from different cultures on opposite sides of the world closer together then ever could be imagined and felt much more like a honeymoon to both of us than a destination trip. We would not hesitate again to travel with the KimKim Team and a special thanks to Jook our local trip specialist for the personal touch and incredible effort in the arrangements.

Steve and Joonjing

Hotel Review

The FloatHouse River Kwai

Chang Wat Kanchanaburi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

James Bond (One - Day Trip)

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport