Kimkim Trip Reviews for Japan
Japan Arts & Culture
Japan
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Oct 22 - Nov 4, 2025
For our part, we realize that planning should have begun earlier — probably 6 months in advance, because certain tours, hotels, etc were already booked. Nevertheless, Judy was terrific and resourceful, getting back to us quickly despite the challenges of being in different time zones. Our goals (arts and hands-on) were different from those of a typical tourist; Judy was good at accommodating them. We could have used more advice about the differences in those programs, so we... Read more
Group of six friends
Japan
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Oct 18 - Oct 30, 2025
Hi Larie,
Thank you for the feedback. I will do more to improve my service for the kind guests like all of you
I look forward to seeing you on the next trip.
Best
Shona
Thanks for everything, Greg. We got to see s...
Japan
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Oct 30 - Nov 8, 2025
Thanks for everything, Greg. We got to see so many spots and stops and there were lots of good recommendations and specific instructions along the way to make everything go smoothly. Pam, our guide in Kyoto, was particularly helpful.
Wonderful Japan in 2 weeks
Japan
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Oct 12 - Oct 26, 2025
Tokyo-->Hakone-->Kyoto-->Osaka-->Hiroshima-->Tokyo.
She listened to our particular tastes and gave us a first draft itinerary that was almost perfect. As the trip neared, she was able to accommodate last minute requests and re-jig some of the activities.
In our case, there were Foodie Tours in every city, accompanied by some local morning tours of different neighborhoods, walking... Read more
Hello Mike and Farla,
Thank you so much for the wonderful review! I’m so happy to hear you had such a great time in Japan and enjoyed the mix of food tours, local experiences, and hotels we picked together, as well as your own time exploring the cities. It was a pleasure planning this trip with you, and I’ll be sure to share your kind words with the team. I hope we can help you plan another adventure soon!
Sincerely,
Leny
A memorable trip which could have been better
Japan
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Oct 21 - Oct 30, 2025
- A seamless day at Disney -... Read more
Everything went off just as planned!
Japan
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Oct 7 - Oct 28, 2025
JAPAN: Tokyo, Kyoto and Osaka
Japan
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Oct 8 - Oct 17, 2025
Hi Adrienne,
Thank you so much for your lovely review and for sharing your feedback!!! It was such a joy working with you (I truly felt like I was on this wonderful journey right alongside you 😊). I'll share your kind words with Yumi; your appreciation will mean so much to her and keep her inspired to share her city with more travelers! Thanks again!
All the best,
Eleanor
Whenever I return to Japan, Sandy is the firs...
Japan
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Oct 26 - Oct 26, 2025
Spot on Trip Planning!
Japan
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Oct 16 - Oct 30, 2025
great itinerary for our Japan hike
Japan
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Oct 23 - Oct 29, 2025
Ilse set up a great itinerary for our Japan hiking and Kyoto trip. The hotels were a perfect fit for us and it was sooo easy to travel by train because she’d set up all the tickets. We always had the correct fare!
On our Nakasendo trail hike the directions with pictures of each turn and the GPS track made for a relaxed experience. Pre booked taxis were invaluable because it turned out some towns only had a few drivers to transport all the hikers!
Thank you for such a great service.
Above expectations!
Japan
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Oct 15 - Oct 28, 2025
The service provided by Shona was above expectations. She responded immediately to all our questions and requests and kept in touch with us throughout our trip. Having train transportation arranged and ticketed in advance was very helpful. We particularly enjoyed the smaller towns/cities we visited, including Tsumago, Matsumoto, Kanazawa and Kurashiki.
Hi Carol,
Thank you for your kind words! Shona and our team are overjoyed to know we made your trip smooth and memorable—especially with the train arrangements and those charming towns. We can’t wait to welcome you back for more discoveries!
All the best,
Shona
Fantastic Trip to Japan
Japan
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Oct 12 - Oct 27, 2025
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand... Read more
Japan with a baby -- a few hiccups, but overall good
Japan
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Oct 10 - Oct 21, 2025
The Kimkim staff member you mentioned is our customer service manager, Lisa. I’m glad to hear that you found her helpful. Since there were some points I explained to you but you still found unclear, I asked her to assist me in communicating with you. Thank you for your honest feedback — we’ll continue to work hard to improve our service quality. However, some aspects, such as restaurant reservation service fees, are charged by the reservation platform, not by us. I’ve explained this... Read more
Japan was the 4th trip that we've booked thro...
Japan
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Oct 5 - Oct 19, 2025
Great customer service! Highly recommend
Japan
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Oct 7 - Oct 24, 2025
We had an amazing time in Japan and would highly recommend KimKim travel. We were there for 17 nights and spread across 7 different cities including Tokyo, Kyoto, and the northern mountains. It was a busy itinerary and we were so glad to have Kimkim’s help. Olivia was a huge help both in planning our trip and assisting us whenever needed along the way!
Friendly, professional, and prompt! Highly recommend booking with this company!
Hi Jonas,
Thank you so much for taking the time to share such a wonderful review! I’m delighted to hear that you had an amazing time exploring Japan and that the trip went smoothly across all seven cities. It was a pleasure working with you to bring your itinerary together, and I’m happy to know that our support made your experience enjoyable and stress-free.
Wishing you and your family all the best in your future travels, and I hope we’ll have the chance to plan another adventure together!
Warm regards,
Olivia
First time in Japan.
Japan
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Oct 2 - Oct 21, 2025
Hi Maritie,
Hope you are doing great.
Thanks so much fjor your feedback and I'm so glad to hear that you enjoyed your first trip to Japan!
Looking forward to help your next trip plan in the further.💕💕
All best
Eleanor
A wonderful experience of collaboration for personalized tour of Japan
Japan
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Oct 4 - Oct 21, 2025
We had an amazing honeymoon and really loved ...
Japan
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Oct 4 - Oct 19, 2025
Hi Andrea and Ricardo,
Thank you so much for your lovely review. I'm really happy to hear that you had such a fantastic honeymoon in Japan. I shared your kind words with Pam, and she was so excited to hear them. She also sends her best wishes to you both.
It was truly a pleasure to help plan your honeymoon. If you ever decide to come back to Japan, I’d love to help again.
Our first trip to Japan
Japan
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Sep 30 - Oct 13, 2025
Hi Mona,
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re truly happy to know that our team’s service made your trip memorable. We also really appreciate your kind words and your valuable suggestions for improvement. Wishing you all the best, and we hope to welcome you again in the future!
Best wishes,
Olivia
Professionalism and attention to detail
Japan
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Oct 9 - Oct 17, 2025
Thank you so much for your wonderful message!
I am truly happy to hear that your first trip to Japan was such a memorable experience.
Your kind words mean a lot to us, and I will be sure to share your warm comments with all the local staff, Eriko, Sachi, and Midori will be delighted to hear them.
It was truly our pleasure to assist you with your Japan journey, and I am so grateful for your trust and kindness throughout the planning and during your stay.
We all hope to have the opportunity to welcome you back to Japan again in the future!
Warm regards,
Katsu
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