Kimkim Trip Reviews for Japan

4.7
Based on 427 ratings
Read 427 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A 1 travel partners Leny /KimKim
Japan | Oct 6 - Oct 14, 2025

A
Anita D.
Los Angeles, CA | Reviewed on Oct 18, 2025
Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD
Read more

Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD

Hotel Reviews
G2 Hotel Myeondong
Seoul

Mr.Kong and staff over and above accommodating

Authenticity & Character
Nice big room
Location
Clean good location
Staff
4 star luxury
Cleanliness & Comfort
Clean big spacious room
Shizutetsu Hotel Prezio Kyoto Karasumaoike

Excellent 4 star Centrally located

Authenticity & Character
Location
Very nice helpful staff like Mr.Kong
Staff
Very caring staff
Cleanliness & Comfort
Clean
Hakone Hotel Kajikaso
Hakone

Magic made with Onsen

Authenticity & Character
Location
In room dinner and breakfadtv
Staff
Cleanliness & Comfort
Hotel Risveglio Akasaka
Tokyo

Great time

Authenticity & Character
Thanks very courteous
Location
Thanks
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 18, 2025

Hello Anita,

Thank you for sharing your lovely feedback! My team and I are so happy to hear that your birthday trip went wonderfully, and that the Maiko (Geisha apprentice) with the surprise cake made your trip even more special.. We’d love to assist you again with your next Japan or South Korea adventure.

Warm regards,

Leny

This was a terrific trip. Enough things to d...
Japan | Oct 8 - Oct 17, 2025

Madelyn
Madelyn I.
Estero, FL | Reviewed on Oct 18, 2025
This was a terrific trip. Enough things to do with enough time to catch our breath. Eleanor did a good job making recommendations and ti ing our activities. Our guides, Hector, Irony, and kihora were first rate and each was both knowledgeable and thoughtful in customizing our time together. We especially loved our private Okebana lesson with Seanacey. Hotel recommendations were in good locations and comfortable. Read more

This was a terrific trip. Enough things to do with enough time to catch our breath. Eleanor did a good job making recommendations and ti ing our activities. Our guides, Hector, Irony, and kihora were first rate and each was both knowledgeable and thoughtful in customizing our time together. We especially loved our private Okebana lesson with Seanacey. Hotel recommendations were in good locations and comfortable.

Hotel Reviews
Daiwa Roynet Hotel Hiroshima-ekimae
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Canopy by Hilton Osaka Umeda
Osaka

Great hotel especially for Hilton Honors gold members. Good benefits.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Shijo Kawaramachi
Kyoto
Authenticity & Character
Solid hotel with good breakfast and location.
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen

An amazing memorable trip
Japan | Oct 7 - Oct 12, 2025

ANITA
ANITA R.
Australia | Reviewed on Oct 17, 2025
An amazing memorable trip put together by Greg. It was a very busy and exhausting 5 days, and a great opportunity to see and do as much as I could of Tokyo and Kyoto. Read more

An amazing memorable trip put together by Greg. It was a very busy and exhausting 5 days, and a great opportunity to see and do as much as I could of Tokyo and Kyoto.

Hotel Reviews
Hotel Yuraku Kyo-yasaka
Kyoto

An amazing Japanese style hotel. The room was a very good size with great amenities kits. Loved the shower and Onsen. Very close to historical and quaint area with lots of shrines, temples, restaurants and shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Otemachi / Tokyo
Tokyo

A very pleasant and centrally located hotel. Access to trains, restaurants and shops were very close. Asian breakfasts. Staff very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan

The Tea Ceremony was an amazing experience. Getting dressed into a kimono was fun. I think I actually looked good in it. The tea ceremony was very spiritual and culturally sensitive.

Quality of Experience
Guides, Drivers and Staff
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo

The young guide was terrific. Very friendly and knowledgeable of the area. Food from the various restaurants was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Sushi Making Cooking Class near the Tokyo Tower
Sushi Making Cooking Class near the Tokyo Tower
Tokyo

I was the only one in my session, so it was a private.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Oct 18, 2025

Anita, thank you so much for your lovely note. I’m really happy to hear the trip was such a memorable experience for you. I know it was a packed five days, but I’m glad you were able to take full advantage of your time and really soak up the energy and beauty of both Tokyo and Kyoto. It was a pleasure helping you plan it, and I’m so grateful you trusted me with your adventure. If you ever decide to come back and explore more of Japan, I’d love to help you plan your next chapter.

Greg and the team at KimKim orgainsed a super...
Japan | Sep 19 - Oct 9, 2025

C
Colin F.
United Kingdom | Reviewed on Oct 15, 2025
Greg and the team at KimKim orgainsed a super3 week trip. They liaised closely with us so that our particular likes (temples, culture, tradition...walking in the countryside) were integrated with their recommendations. Transport links, accomodation and local guides worked without a hitch. We visited bustling Tokyo, traditional Kyoto, along with Nagano, Nagoya, Kanazawa, Takayama, Hiroshima and Miyajima. We stayed in ultra modern hotels and traditional ryokans. We had guides to Geisha... Read more

Greg and the team at KimKim orgainsed a super3 week trip. They liaised closely with us so that our particular likes (temples, culture, tradition...walking in the countryside) were integrated with their recommendations. Transport links, accomodation and local guides worked without a hitch. We visited bustling Tokyo, traditional Kyoto, along with Nagano, Nagoya, Kanazawa, Takayama, Hiroshima and Miyajima. We stayed in ultra modern hotels and traditional ryokans. We had guides to Geisha districts, food markets, and to Hiroshima. Greg was no more than a text away to clarify any issues. It was great.

Hotel Reviews
the b ginza

Nice hotel. Well located for Ginza and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miyajima Grand Hotel Arimoto

Super traditional hotel. Great onsen. Helpful staff. Well located on a lovely island.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nikko Style Nagoya

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Sanraku Kanazawa
Kanazawa

Super hotel. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jizokan Matsuya Ryokan
Nagano

Super traditional hotel. Great food. Attentive staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Hibiya
Minato

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hiroshima City Private Walking Tour
Hiroshima City Private Walking Tour
Japan

A visit to the Peace Park, a Hiroshima-speciality lunch and a moving visit to the atomic bomb-related museum.

Quality of Experience
Guides, Drivers and Staff
Transport
Nishiki Market Brunch Walking Food Tour
Nishiki Market Brunch Walking Food Tour
Kyoto

Enjoyable trip to see and sample the delights of the busy market. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Japanese Calligraphy Class (Nara)
Japanese Calligraphy Class (Nara)
Japan

A delightful hour spent trying to handle the calligraphy brush, with a souvenir of handywork to take home

Quality of Experience
Guides, Drivers and Staff
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan

A valubale introduction to the nature and purpose of the Tea Ceremony.

Quality of Experience
Takayama Half-Day Private Tour with Expert Guide
Takayama Half-Day Private Tour with Expert Guide
Takayama

Enjoyable trip into Geihsa and Samurai history. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Discover the secret gems of Kanazawa - Private Walking Tour
Discover the secret gems of Kanazawa - Private Walking Tour
Kanazawa

Enjoyable tour. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Matsumoto Private One Day Tour from Nagano (Tour w/ Public Transport)
Matsumoto Private One Day Tour from Nagano (Tour w/ Public Transport)
Japan

Enjoyable trip. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo

Enjoyable trip to hidden restaurant and bar. Knowledgeable and interesting guide.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Oct 18, 2025
Colin and Ali, thank you so much for your kind words. It truly means a lot to hear that you had such a wonderful experience. It was a real pleasure working with you to shape this trip, and I’m so glad we were able to create something that felt personal and meaningful — blending your love of tradition, culture, and nature with some really special places. Knowing that everything flowed smoothly, from the guides to the transport and accommodations, makes me so happy. I’m really grateful you... Read more

Colin and Ali, thank you so much for your kind words. It truly means a lot to hear that you had such a wonderful experience. It was a real pleasure working with you to shape this trip, and I’m so glad we were able to create something that felt personal and meaningful — blending your love of tradition, culture, and nature with some really special places. Knowing that everything flowed smoothly, from the guides to the transport and accommodations, makes me so happy. I’m really grateful you trusted me to help plan such a big journey. If Japan ever calls again, I’d love to be part of the adventure.

Ben did an amazing job.
Japan | Oct 4 - Oct 11, 2025

J
Janice D.
Minneapolis, MN | Reviewed on Oct 14, 2025
Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work. Read more

Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work.

Hotel Reviews
Sotetsu Fresa inn Yodoyabashi
Osaka

Close to restaurants and shopping in Osaka.

Authenticity & Character
Location
Metro station in basement of hotel; very convenient.
Staff
Cleanliness & Comfort
The Royal Park Hotel Hiroshima Riverside

Close to train station, which was very convenient

Authenticity & Character
Location
Close to river and train station.
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KANZASHI TOKYO ASAKUSA

Great location; close to the metro stop, shopping and restaurants. Excellent breakfast choices for an American traveling in Japan.

Authenticity & Character
Location
Close to metro, shopping, restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka

We went to Osaka Castle in the morning - very impressive, and then walked and took public transport to the sky-high views. Very nice. Then Ursula took us to a famous shopping area where we bought things to take home.

Quality of Experience
Food
We ate some snacks leaving the castle; got to taste a 10Yen cake. I think that day lunch was included; we said we weren't hungry, so it all worked out fine.
Guides, Drivers and Staff
Transport
Ursula returned us to our hotel using public transport that had a station under our hotel.
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima

The Peace Memorial is something everyone should see. It was heartbreaking to see the pain and suffering of so many Japanese people. It was a beautiful day, and after the museum we enjoyed walking the grounds, and got to see school children bringing chains of cranes to the memorial dedicated to a girl who died as a result of her injuries. It was a very meaningful experience.

Quality of Experience
Guides, Drivers and Staff
Ursula took us to an additional place on the way back to the hotel to see a turret that was part of a castle. I was worried about getting back on time; she had it all handled and we arrived at the train station with 20 minutes to spare!
Transport
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Kyoto

Ursala took us to a temple area, and then to a beautiful garden area developed by a famous Japanese actor of the early 1900s. It was a lot of walking, but that is fine with us. The tea ceremony was definitely a highlight of our time in Japan. I had no idea I would be dressed in a kimono; it was a detailed experience and we really enjoyed it!! I was a bit nervous about getting to the train station in time to retrieve our luggage and get on the train to Hiroshima. Ursula stayed with us at the tea ceremony location to be sure we got where we needed to be and on time.

Quality of Experience
The tea ceremony was fantastic
Guides, Drivers and Staff
Ursula did a good job making sure we got where we needed to be on time.
Transport
Travel by train and taxi; worked well.
Afternoon tour: Visit Fushimi Inari Shrine and Gion District  (Public  transport)
Afternoon tour: Visit Fushimi Inari Shrine and Gion District (Public transport)
Kyoto

Ursala met us at the train platform; she communicated that her train had been delayed. Kyoto was HOT; and we enjoyed the tour and took enough breaks to make it enjoyable.

Quality of Experience
Guides, Drivers and Staff
Ursala did a good job guiding and providing excellent information.
Transport
Public transport worked fine.
 A Day Trip to Mt. Fuji from Tokyo (by private transfer)
A Day Trip to Mt. Fuji from Tokyo (by private transfer)
Japan

I liked the transport; we visited the museum and did a cool Virtual Reality tour of climbing Mt. Fuji. We didn't see Mt. Fuji (it was cloudy), but Peter did all he could for us to have a good experience. The cable car to a viewing site was great.

Quality of Experience
If we had seen Mt. Fuji I'd give it an amazing rating.
Guides, Drivers and Staff
Again Peter (and the driver today) did a great job.
Transport
Fanciest van we've ever ridden in. Excellent!
Guided Tour in Tokyo:  Temple, Sumo Show and Anime Adventure with Public Tranportation
Guided Tour in Tokyo: Temple, Sumo Show and Anime Adventure with Public Tranportation
Tokyo

Lots of areas of Tokyo were covered, we enjoyed the Sumo Show, and were amazed at the Anime area - we've never seen anything like it!

Quality of Experience
Food
The sumo show food was good; a hot pot and other Japanese delicacies
Guides, Drivers and Staff
Transport
Again, public transport, worked well.
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Tokyo

The day we took this tour turned out rainy at times, but Peter was a great guide. The museum was interesting; he was able to show us so many part of Tokyo!!

Quality of Experience
Guides, Drivers and Staff
Peter really helped us see so much!!
Transport
all of transport was public transportation. It worked well.
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Oct 15, 2025

Thank you so much for taking the time to share such a kind review—it means the world to us! We’re absolutely thrilled to hear quick responses and the initial trip design for Japan met your expectations. Knowing you had a great experience makes all our hard work worthwhile. If you ever plan future travels or have friends looking for trip recommendations, please don’t hesitate to reach out. Wishing you lots of happy memories from your Japan journey!

The trip was very well planned and executed. ...
Japan | Sep 20 - Oct 10, 2025

Arnon
Arnon V.
Boston, MA | Reviewed on Oct 14, 2025

The trip was very well planned and executed. We will recommend Kimkim for others for sure. All the guides were great and clearly vetted by many others. You really listened to what we wanted - cities with off-the-beaten-path destinations and cultural experiences. We were really impressed with the support before and during the trip. We're so happy. Thank you for everything.

Local specialist: Sandy Ren

Anniversary trip
Japan | Sep 28 - Oct 7, 2025

B
Brian D.
Denver, CO | Reviewed on Oct 14, 2025
Guides were all great, especially day 2 guide.
Hotels were fantastic especially Cerulean and the best was the Thousand
Winnie was very helpful and responsive
Train station in Osaka is not easy to maneuver for tourists but railway staff was very helpful.
Read more

Guides were all great, especially day 2 guide.
Hotels were fantastic especially Cerulean and the best was the Thousand
Winnie was very helpful and responsive
Train station in Osaka is not easy to maneuver for tourists but railway staff was very helpful.

Hotel Reviews
Candeo Hotels Osaka The Tower
Osaka

Nice hotel but very busy and crowded

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Loved this hotel.best one we stayed in.

Authenticity & Character
Quiet and classy
Location
Staff
Friendly and hel-ful
Cleanliness & Comfort
Bed and bathroom were very comfortable
Hakone Kowakien TEN-YU
Hakone

The hotel is very chic and free bubbly and ice cream are great. The in room bath and outdoor decor were great. The restaurant was not good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Great staff, breakfast and amenities. Loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds and bathroom
Activity Reviews
Transfer from Kyoto to Osaka via Nara
Transfer from Kyoto to Osaka via Nara
Japan

We loved Nara

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Kyoto

The rain made our tour difficult but overall great

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Arashiyama Cycling Experience
Half Day Arashiyama Cycling Experience
Kyoto

This was by far the very best tour during our entire trip. We loved the experience, the route and the sites. Our guide was the best and made the experience enjoyable and fun.

Quality of Experience
The guide and experience
Guides, Drivers and Staff
Transport
Cycling was fun and the best way to see the bamboo grove and rice fields
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Very touristy

Quality of Experience
Guides, Drivers and Staff
Transport
Took expensive uber
Lake Ashinoko Tour with Mt. Fuji Views
Lake Ashinoko Tour with Mt. Fuji Views
Japan

Bad weather and no views

Quality of Experience
Guides, Drivers and Staff
Transport
Transport was great
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Excellent guide

Quality of Experience
Guides, Drivers and Staff
She was warm and friendly
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

Mayu our guide was the best. She was informative, friendly and fun. This was one of our favorite tours.

Quality of Experience
Amazing food
Food
Sushi and meat
Guides, Drivers and Staff
Transport
We Took an uber
Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Oct 14, 2025

Hi Brian,
I’m truly touched by your warm and heartfelt feedback. I’m so glad to hear that you had a wonderful and memorable anniversary trip in Japan! I hope every time you look back, it brings you joy and smiles. :)
Please don’t hesitate to reach out if you or your family and friends plan another trip in the future — I’d be delighted to assist you again through KimKim!
All the best,
Winnie

Wonderful two week trip in Japan
Japan | Sep 21 - Oct 4, 2025

J
Joy W.
Canada | Reviewed on Oct 13, 2025
Eleanor was very helpful in planning our trip. She provided activity and planning suggestions and was receptive to our feedback in order to build a two-week itinerary to Japan.
The trip itself went off without a hitch, which is a testament to the planning and organizing that Eleanor and the Kim Kim team did. Japan was amazing and we enjoyed all of the activities that were either planned or recommended on our free days. We also appreciated the contact that we had from Eleanor throughout the...
Read more

Eleanor was very helpful in planning our trip. She provided activity and planning suggestions and was receptive to our feedback in order to build a two-week itinerary to Japan.
The trip itself went off without a hitch, which is a testament to the planning and organizing that Eleanor and the Kim Kim team did. Japan was amazing and we enjoyed all of the activities that were either planned or recommended on our free days. We also appreciated the contact that we had from Eleanor throughout the trip in her efforts to ensure the trip went smoothly.
Thank you for a wonderful and relaxing trip. We both truly felt spoiled by this experience.

Hotel Reviews
Hakone Kowakien TEN-YU
Hakone

Very relaxing vibe at this hotel. The rooms were very spacious. It was nice to have a sitting area in the room and we also enjoyed the balcony space and private onsen. The shared onsen space was lovely - I definitely preferred the garden view with the waterfall. The only feedback that I would have is that the restaurant buffet menu tries too hard to cater to different tastes and the food might be better if they focused on just several dishes rather than a vast array.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
VIA INN Prime Kyotoeki Hachijoguchi JR-West Group
Kyoto

Very well located near the Kyoto train station. Despite this, the neighbourhood is very quiet with several good restaurants nearby. Room was comfortable and well sized as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kanazawa & Shirakawa-go Tour with Local Experiences
Kanazawa & Shirakawa-go Tour with Local Experiences
Kanazawa

This was a great tour. We weren't fully sure about the full day tour, but the time flew by so quickly. We learned alot and appreciated having time both with our guide and for free exploration. We also enjoyed the craft activities. Our guide Yasushi was very talented in his ability to share his knowledge and passion for his home city.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

The food was delicious and our guide was very informative not only about the food, but the Kansai region. It was lovely to be able to meet other people who also enjoy food.

Quality of Experience
Guides, Drivers and Staff
 Grand Sumo Tournament Viewing Tour (Group Tour)
Grand Sumo Tournament Viewing Tour (Group Tour)
Tokyo

We feel so lucky to have been able to experience sumo. The tour was helpful in understanding the history and the sport. Our tour guide obviously really loved sumo and she shared her enthusiasm with us. I will definitely recommend this to anyone going to Japan in the future during tournament time.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 18, 2025

Hi Joy,

Thank you so much for your lovely and detailed feedback! I'm so happy to hear you had a wonderful trip and that everything worked out so well. It was such a great pleasure helping you & Ryan plan this journey, and I'm truly glad it gave you so many wonderful memories to bring home.

All the best,
Eleanor

Japan Trip
Japan | Oct 1 - Oct 9, 2025

Cici
Cici L.
Los Angeles, CA | Reviewed on Oct 10, 2025
Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan! Read more

Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan!

Hotel Reviews
MIMARU SUITES KYOTO SHIJO
Tokyo

Loved this hotel! Great location close to the subway, Nikishi market, food and shopping. 7-eleven conveniently close too! The family suite was great for my kids and parents. Spacious and had everything we needed and more. The kids loved the tatami room! Having a washer/dryer was convenient. The happy hour was awesome and the coffee/tea machine was a great perk. The kids loved the bingo game for gacha ball prize too. Would definitely stay at Mimaru again!

Authenticity & Character
Traditional kids games in the lobby
Location
Convenient
Staff
Cleanliness & Comfort
Gora Kansuiro
Hakone

This was a bit more traditional than I expected and both the public and private onsets were very small. The outdoor onsen had so many mosquitos that ate me alive. The dinner and breakfast were delicious!

Authenticity & Character
Location
The path to the open air onsen was hard to follow and mosquitos everywhere. No where to really walk around and enjoy nature
Staff
Cleanliness & Comfort
Control for mosquitos and one of the bathrooms in our room was broken. Hard to get ready as a family of 6 with 1 toilet.
MIMARU Suites Tokyo Asakusa

Loved the location! So convenient for good food in every direction of Asakusa! Close to the subway and so convenient to jump on the Ginza line to go to Shibuya or Ginza. The family suite was spacious. The kids loved the tatami mats room!

Authenticity & Character
Location
Convenient
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 11, 2025

Hi Cici,

Welcome back home!
Thank you so much for your kind words! I’m so glad to hear that your family’s first trip to Japan was memorable and that the balance of tours and free time worked well for everyone. It was a pleasure planning your journey.

I look forward to helping you explore more of Japan on your next visit!

Warm regards,
Leny

Mother - Daughter 11-day trip to Japan
Japan | Sep 24 - Oct 4, 2025

Anahita Darius
Anahita Darius D.
| Reviewed on Oct 09, 2025
This 11-day trip to Japan (Tokyo, Hiroshima, Osaka, Kyoto) was an unbelievable once in a lifetime experience that my mom and I got to enjoy together all thanks to Shona… From the moment we connected Shona was INCREDIBLE!! Right from the planning and customization, to during our travels and right untill the very last moment when we departed Japan, she was always available and ready to assist.
We were able to experience many of the country's beautiful traditions, culture, food and people....
Read more

This 11-day trip to Japan (Tokyo, Hiroshima, Osaka, Kyoto) was an unbelievable once in a lifetime experience that my mom and I got to enjoy together all thanks to Shona… From the moment we connected Shona was INCREDIBLE!! Right from the planning and customization, to during our travels and right untill the very last moment when we departed Japan, she was always available and ready to assist.
We were able to experience many of the country's beautiful traditions, culture, food and people. Travelling in a small group of only two women, I was pleased with the accommodations selected by Shona. They were always clean, safe, and offered exactly what we needed in each city by being centrally located and well connected. Our activities were tailored to our requests and many of the associated individual guides were very welcoming. Big shout out to Mr Ken (Mt Fuji) and Rio (Miyajima) of Magic Tours who were very knowledgeable and kind and took special care of my mother when we navigated steep climbs etc. The others were also good, however Mr Ken and Rio really were great! The tea ceremony at Kyoto and Sumo show at Osaka were great selections by Shona. For those areas that were self-guided, Shona gave us the information and material we needed.
This is our second trip with KimKim and have been telling our friends about it. Thankyou Shona for your dedication to making our trip a special one.

Hotel Reviews
Kadensho, Arashiyama Onsen, Kyoto - Kyoritsu Resort

Very special hotel, really enjoyed the location and in house facilities. Very close to the train station. The restaurant has only a set menu for dinner and breakfast which are to be prebooked so plan meals accordingly. There is a tourist tax to be paid and in cash only. The public and private onsen are a must do when staying here.

Authenticity & Character
Location
Cleanliness & Comfort
The Royal Park Canvas Osaka Kitahama

Centrally located and well connected to 2 main train lines. There is tourist tax that has to be paid at the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Intergate Hiroshima

Very close to the tram station and the vibrant streets for food and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the b asakusa
Tokyo

Great location. Very close to the Metro station and the buzzing area of Asakusa.

Authenticity & Character
Location
Proximity to things
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Kyoto

This was a beautiful walk through a beautiful forested area finally reaching the magnificent Torii gates. There is a fair bit of walking on inclines and steps.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

This is an activity you cannot miss. It was conducted seamlessly and was very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
World Heritage Himeji Castle &  Kōko-en ,Kobe tour
World Heritage Himeji Castle & Kōko-en ,Kobe tour
Osaka

The location was incredible and well worth the visit. Involves walking and a steep step climb if you want to reach the very top. Yet a must do when based in Osaka. The guide was the same from the day before. It was encouraging to see that she had taken some of our suggestions and was much better prepared.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka-Nara-Uji day trip
Osaka-Nara-Uji day trip
Osaka

This was a magical location. A fair bit of walking over uneven terrain and some incline. The guide was very young and seemed a bit inexperienced however we appreciated her trying her best.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka: Sumo Show Experience with Food Box
Osaka: Sumo Show Experience with Food Box
Osaka

This was an entertaining and fun way of getting to know and experience a bit about the Sumo culture. Very good set up and the bento meal was good. This is a must do in Osaka.

Quality of Experience
Guides, Drivers and Staff
Transport
Miyajima Half-day Trip Historical Walking Tour
Miyajima Half-day Trip Historical Walking Tour
Hiroshima

This place was magical. A fair bit of walking with steps and steep incline. Rio was our guide and she was simply wonderful... very plesant, kind and knowledgeable. She adjusted the pace to suit my mothers walking abilities yet made sure we saw everything.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiroshima Bar Hopping Food Tour
Hiroshima Bar Hopping Food Tour
Hiroshima

The guide took us to some very local stops and by the end of it we were really stuffed with some authentic and very delicious Japanese food.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Very lovely experience. Mr Ken and the driver were great. Mr Ken took special care of my mother when walking the steep hill to the viewpoint and pagoda. There was an approximate 2.5 hours drive either way but our driver was very safe and the ride was comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

This was a great way to walk and experience some of the highlights of Tokyo. The guide was friendly and shared insights about the areas, local food and activities.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 09, 2025

Hi Anahita
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Shona

Cory was amazing to work with.
Japan | Sep 28 - Oct 5, 2025

Peggy
Peggy R.
Ashburn, VA | Reviewed on Oct 06, 2025
Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan. Read more

Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan.

Hotel Reviews
Higashiyama Shikikaboku
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Okura Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
I personally didn't enjoy the food choices.
Guides, Drivers and Staff
The guide was geat.
Transport
A lot of walking and subway between stops. I would rather have sampled many different japanese dishes instead of only the two we tried. And neither of the two were healthy dishes.
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan
Quality of Experience
I
Guides, Drivers and Staff
Transport
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo
Quality of Experience
Food
Sushi
Guides, Drivers and Staff
Transport
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Oct 11, 2025

Dear Peggy, thank you so much for your thoughtful words. It truly means a lot to me that you enjoyed your week in Japan. I loved planning this trip with you and really wanted it to reflect the things that matter most to you. I’m so glad it all came together in a way that felt special and meaningful.

Japan has so many layers to explore, and knowing that the experience felt so lovely for you makes me so happy. It was a real pleasure working with you, and I’m honored to have been a part of your journey.

Warm Regards,
Cory

Get the "private group" experience for a small family!
Japan | Sep 20 - Sep 28, 2025

Rosa
Rosa S.
Honolulu, HI | Reviewed on Oct 05, 2025
I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we... Read more

I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we insisted on private cultural experiences versus touristy attractions and crowds. Kimkim delivered on our desires and more.
Our local specialist Cannon was exceptional, and we really appreciated how he communicated with us. He made superb suggestions, was remarkably responsive and timely, and kept in touch daily during our trip. He always remained sensitive to our budget, and even sent us suggested walking routes when we were on our own leisure time. At one point, he even offered to be our translator when a medical mishap occurred, and he stepped up his behind-the-scenes updates with our guides and drivers accordingly.
Our thanks to guide Akiko (Hiroshima & Miyajima Island), driver Gong (Beppu, Kurokawa Onsen & Fukuoka), and driver Naru (Sapporo & Lake Toya): each of your added specialties added to our trip wonderfully.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Oct 09, 2025

Hi Rosa,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Cannon

Our guides Jeremy and Andy were great. Disa...
Japan | Sep 12 - Sep 29, 2025

Neil
Neil S.
Ewing, NJ | Reviewed on Oct 05, 2025

Our guides Jeremy and Andy were great.
Disappointed in some of scheduling. 2 of the sites we were supposed to visit were closed:Kofukuji Temple and the Tokugawa Art Museum and their gardens. We were disappointed that these visits were not confirmed and an adjustments made.

Local specialist: Albee Ning

Everything was great! All went so smoothly, e...
Japan | Sep 18 - Oct 3, 2025

M
Mara Z.
Los Angeles, CA | Reviewed on Oct 04, 2025
Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh Read more

Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh

Hotel Reviews
Kimpton Shinjuku Tokyo By IHG
Tokyo

Perfect stay to end our trip in Japan. Absolutely lovely

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone
Location
Staff
Cleanliness & Comfort
NAGARAGAWA SEIRYU HOTEL
Seki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Hida Takayama
Takayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kanazawa
Kanazawa

Beautiful decor, peaceful and perfect location .The staff amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garrya Nijō Castle Kyoto
Kyoto

Wonderful place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Marriott Miyako Hotel
Osaka

Great comfortable and perfect location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Seki: Samurai Knife Making Experience at the Knife Museum
Seki: Samurai Knife Making Experience at the Knife Museum
Seki

Best experience the gentleman there were so helpful, kind and generous

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 09, 2025

Hi Mara,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Angel

We loved our entire trip! Our specialist, Ele...
Japan | Sep 11 - Sep 28, 2025

S
Sandy N.
Seattle, WA | Reviewed on Sep 29, 2025
We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling... Read more

We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling independently.

Hotel Reviews
Hotel Fukinomori

We wished we had more time in this place. It was in the woods, somewhat isolated, very quiet and in a beautiful setting. The dinner provided by the hotel was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
BYAKU Narai
Narai

This hotel had an old Japan feel to it, yet with all the comforts. We had a large room with a private onsen, and the dinner that evening was amazing. It was the most enjoyable stay I’ve ever had in a hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

At first I thought this would be a little superficial and not very interesting, but our hostess made it fun. We could laugh at ourselves a bit as we tried to go through the proper motions and expressions. It not only added to our cultural understanding, but was fun in the process.

Quality of Experience
Guides, Drivers and Staff
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

This was a good introduction to Tokyo. Our guide was personable and not only showed us the sights, helped us understand some of the cultural nuances that we would have missed on our own. This provided a good base for our further travels in Japan.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 29, 2025

Hi Sandy,

Thanks so much for your kind and detailed feedback! I'm really happy to hear you enjoyed the trip and that the hotels worked out so well. It was such a pleasure helping to put this journey together, and I'm glad it's left you with great memories to take home.

All the best,
Eleanor

Hector was excellent. Extremely knowledgeable...
Japan | Sep 21 - Sep 26, 2025

Bernardo
Bernardo Z.
Miami, FL | Reviewed on Sep 27, 2025

Hector was excellent. Extremely knowledgeable and friendly.

Our favorite attractions were Osaka castle and the Nara temple visit.

Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Sep 28, 2025

Hi Bernardo,

Thank you so much for sharing your feedback! I’m very glad to hear that you enjoyed your time with Hector and that Osaka Castle and the Nara temple visit were highlights of your trip. I’ll be sure to pass along your kind words to Hector as well.

Best,
Judy

Our incredible trip to Japan
Japan | Sep 3 - Sep 18, 2025

Martine
Martine S.
Ashburn, VA | Reviewed on Sep 26, 2025
Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something... Read more

Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something to do in the area around the activity of the day. We often used the days set aside for shopping as an opportunity to explore cultural experiences instead.

The tour guides selected for us were phenomenal. Taka-San was our guide through Tokyo and Hakone for two different days, and what he was able to show us, teach us, expose us to, and also his suggestions for our free day in Tokyo made the trip that much more interesting, exciting, and enjoyable. I would highly recommend him to anyone looking for a local guide. Mayumi-San was our knowledgeable guide through Hiroshima, the Peace Museum and Peace Park, as well as Istukushima Island for a full day. She was sensitive with us as we learned more about the aftermath of the Nuclear bomb dropped on Hiroshima and was able to answer a lot of our questions throughout the day.

One thing I would suggest is for days that involve museums, either make that one of the only things happening that day or not have a tour guide for those days. We would've liked to have had more time to be able to go through the Hakone Open-Air museum and Hiroshima Peace museum and not have to rush to the next thing.

Overall, the trip to Japan was well organized, well-planned, and like a well-oiled machine. All of the accommodations were well-suited to our needs, especially the beautiful breakfast buffets at every hotel. We loved having the good mix of Japanese and western-style breakfasts and all of the staff at every hotel we stayed at were so accommodating and helpful.

Hotel Reviews
Sotetsu Fresa Inn Hiroshima
Hiroshima

We arrived at this hotel before check-in, and the staff were able to hold our luggage for us until check-in time. The hotel staff were very hospitable and helpful. There was a Lawson convenience store connected straight to the hotel, which was, of course, convenient. This hotel is also conveniently located about a 5 minute walk from Hiroshima station, which is huge and has a nice shopping mall attached to it. The amenities the hotel offered were nice. The breakfast was a good combination of Japanese-style and western-style. They had many local delicacies from Hiroshima, including rice, which was very good. We had a connecting room for our last few nights in Japan, in Hiroshima, which was nice, except for the fact that the double-sized bed took up most of the room, with not much room to move around the bed. The connecting room had two twin-sized beds, and ample room to move around. The bathroom was very small and had an actual bathtub with a showerhead included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karaksa Hotel Osaka Namba
Osaka

The hotel staff was wonderful, and the amenities were great. This hotel is conveniently located very close to Dotonbori, Namba station, and Shinsaibashi Station. It was very easy to walk around Osaka near Namba to many different shopping areas, shrines, and restaurants. We appreciated the rainfall showerhead on the ceiling of the shower. The daily snack and drinks available were a good supplement after returning to the hotel from our day's adventures. The breakfast had good food, especially the takoyaki (Octopus balls), but we would've liked to see more Japanese style breakfast than the western-style that was the majority of what was offered. The chicken karaage was also delicious and the western-style foods were tasty, but left something to be desired. We felt frustrated with only having two washing/drying machines for the whole hotel and had to try to time out doing our laundry perfectly to make sure we had access to the limited machines.

Authenticity & Character
The hotel felt more Western-style than what we were looking for.
Location
Staff
Cleanliness & Comfort
The roll-away bed wasn't very comfortable in our room.
Richmond Hotel Premier Kyoto Ekimae
Kyoto

We arrived at the Richmond hotel mid-afternoon before check-in time, and the staff was still able to accommodate us and check us in early, as we had a scheduled reservation to get to soon after. Our hotel room was comfortable with the separated toilet from a Japanese style shower/bath. What made Richmond stand out was their social hour in the evening during which time they provided snacks and alcoholic and soft drinks. Their snacks were delicious and a nice reprieve after a long day of exploring. Their breakfast was also versatile, with a great mix of Japanese style and western-style breakfasts. Their Japanese curry, especially was so good and having made-to-order shabu-shabu was a great start to ours days. They also had make-your-own sushi bowls, which we took advantage of every day. They offered wonderful amenities, including two floors of Laundry available with a television channel that showed available washer/dryer machines. They also offered a tatami-mat coaster workshop, which my mother was able to take advantage of. It was conveniently located close to Kyoto station, which has many different restaurants available, depending on what kind of mood you're in for food, and of course access to the subway station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Yumoto Onsen Tsuki no Yado Sara
Hakone

We didn't know what to expect when we checked into our hotel in Hakone after a long day of adventuring through the mountains, but our expectations were exceeded. The staff were patient and gracious. The hotel room was beautiful and the private bathtub on the balcony was such a wonderful retreat after a long day, despite the mosquitoes outside. My mom took advantage of the private bath on another level and enjoyed it. The free alcoholic and soft drinks offered were next level, and it was a great opportunity to try their plum wine, local beer, sparkling wine, and sake, as well as the delicious, different flavors of sodas and soft drinks. They also offered free coffee, tea, and matcha lattes; all of which were delicious. The hotel is also about a 15 minute walk to the Hakone Yumoto Station. Yukata was provided for all guests, and guests were encouraged to wear them and slippers around the hotel, however, for taller or plus-sized people, and with bigger feet, the fit might be tight. We had a combo package that included dinner and breakfast, both of which were incredible multi-course and beautiful Japanese-style meals. For dinner, it was a set-menu 7 course meal with appetizers, sushi, sashima, shabu-shabu, and other local delicacies, all of which were intriguing, beautifully displayed, and delicious. The menu was in Japanese on beautiful washi paper with hand calligraphy. Breakfast was fairly similar in grandiosity with another set-menu and beautifully displayed dishes and a delicious meal. If you are adventurous and enjoy Japanese food, this is a perfect stay.

Authenticity & Character
Location
It's about a 15 minute walk to the nearby train station.
Staff
Cleanliness & Comfort
Asakusa Tobu Hotel

This hotel was conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations. Their staff were so patient and helpful, and allowed us to check in very early in the morning when we arrived in Japan. Their breakfast buffet was the perfect combination of Japanese and Western-style foods, and every day it was so delicious. The made-to-order onigiri and egg dishes were wonderful. The hotel room was nice, including the separated toilet and the Japanese-style shower. The beds and pillows were very comfortable.

Authenticity & Character
Location
It is conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations.
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Our tour-guide met us in the morning at our hotel and took us on a bus to the Peace Memorial Park. We started at the Peace Museum, where we watched a half-hour long film, documenting the experiences and voices of survivors of the nuclear bomb in Hiroshima. The film and museum were difficult to witness, however, we think everyone visiting Japan should have a human obligation to visit Hiroshima and/or Nagasaki to understand the scale and aftermath of the nuclear destruction. The museum and Peace Park were thoughtfully designed and shared the real human impacts as a reminder of the horror of war. Going through the museum does not require a tour guide, and is likely a better experience to go through at your own pace. Later in the afternoon, we took a 45-minute ferry from the riverbank to Miyajima Island with our tour-guide. There, we visited the 50 foot tall Torii Gate, guiding travelers from the sea to the magnificent Istukushima shrine behind it. From the shrine, we climbed the mountain, visiting the Daisho-in Temple, a beautiful Tibetan temple, admiring the sea and mountains around and below. We explored several Buddhist temples up the mountain and one space where we were able to visit 88 different Buddhist Temples from all over Asia by just standing on a tile from each. The small town on the island had several different shops and restaurants. We were able to try matcha ice cream, coffee ice cream, honey-lemon ice, and tornado potatoes, all of which were fun and delicious.

Quality of Experience
Guides, Drivers and Staff
Mayumi-San was knowledgeable and compassionate. She was willing to help us practice speaking Japanese and was patient with us, trying to slow down and go at our pace, as much as possible.
Transport
Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

Our travel agent Sandy, did a fantastic job giving us directions to the place, as it was not apparent from the street or GPS, but we were able to find it because of her support. Kasa-San and Mari-San (not completely sure of her name) were fantastic instructors and walked us through every step. They had already prepared the workstations before we arrived. They had started the fish dashi and chicken dashi, but we were given clear instructions in English for every other step. We made our own noodles from scratch and were even shown a special technique for kneading the dough. The instructors were fun, funny, and informative about the ingredients we used. They took their time explaining each step to us and also provided printed recipes for each part. The gyoza we made was a delicious appetizer and the ramen was incredible. We will definitely be bringing these tips and tricks to our cooking at home.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

When we arrived for the tea ceremony, we were taken to dressing rooms, where employees allowed us to choose our own kimono, obi, and floral ornaments for our (the ladies) hair. The employees helped us get dressed, and braided/styled our (the ladies') hair. My husband was also dressed in kimono, as well. We were then given opportunities to take pictures using their gardens as beautiful backgrounds. We were then led into the tea room with fellow tourists. Our tea ceremony host, Dodo-San was patient, kind, and incredibly hospitable, as she showed us and explained the tea ceremony and making matcha tea, which we were all able to do ourselves. She walked us through all of the customs, and encouraged us to be in the moment with her and our fellow guests. The sweets that were provided were also delicious, especially the red bean paste sweet, and the tea was delicious, as well. The whole tea ceremony experience was an incredible glimpse into traditional Japanese culture. The Ninja museum was interesting, well-constructed, and informative. We would have preferred to walk through at our own pace without a guide, albeit, some information they gave was useful. The shuriken (ninja star) throwing was fun.

Quality of Experience
Guides, Drivers and Staff
Dodo-San was a fabulous host for our tea ceremony, as were all of the staff there. She even took time after to share with us more information and exchange life experiences, as well as went above and beyond to make our experience special.
Transport
Full Day  Hakone Open-Air Museum and Hakone Ropeway Tour
Full Day Hakone Open-Air Museum and Hakone Ropeway Tour
Hakone

We took at least 5 forms of transportation to and through Hakone, moving between modes seamlessly. The train, rail-car, cable car, gondola, pirate ship, and bus were each so easy to use, and provided beautiful and unique views. Our guide was fantastic in showing us and explaining the sulfur springs and its surroundings, as well as sharing with us the Black hot spring eggs, and the summit of Mt. Fuji. The open-air museum was so cool, however, we would've liked to have spent more time there without having to rush. We weren't expecting to go on a pirate ship across Lake Ashi, but it was such a beautiful ride with an interesting background into the Dragon deities that are said to reside there. Gorgeous landscapes, wonderful art, and interesting history and explanations. The restaurant at the top of Mt. Hakone had absolutely delicious Japanese curry that we're still dreaming of.

Quality of Experience
We were not expecting the amount of activities and modes of transportation all in one day, and it was all incredible.
Guides, Drivers and Staff
Our guide, ended up calling ahead to a magic puzzle box shop to give us a private demonstration of their puzzle boxes and took us out of the way to go to this shop. He went above and beyond to ensure we had an amazing time that day.
Transport
We took at least 7 different modes of transportation that day including subway, shinkansen, train, rail car, cable car, gondola, pirate ship, and bus, and all were very convenient and excellent ways of getting around the mountains and lake.
 Imperial Palace East Gardens
Imperial Palace East Gardens
Tokyo

Without a tour guide explaining the imperial family and the grounds, this would have been a lot less interesting. The garden is beautiful, but the historical sight leaves something to be desired. As the royal family resides in the actual palace, it is not accessible to tourists at all; only the gardens and grounds can be visited. There is a lot of walking through the grounds, including several steep hills. The view of the outside of the concert hall is beautiful and the smaller buildings, as well as the history of building the walls is very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Our tour guide Taka-San, messaged me several days before we were scheduled to meet with him, asking about our preferences and needs, and if he could reserve lunch for all of us at a local sushi restaurant. He was wonderful at communicating before, during, and after our day tour around Tokyo. He met with us at our hotel that morning, showed us how to use the subway station, answered all of our questions throughout the day, and imparted his extensive knowledge upon us. He took us to Meiji-Jingu Shrine, explained the Torii gates to us, the cultural practices, and taught us about the differences between Shinto and Buddhist shrines in Japan. Then, he took us to Tsukiji outer fish market, and was able to talk with local vendors on our behalf, allowing us to buy and experience delicious samples of wagyu beef and grapes. We also had lunch at a delicious sushi bar.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 09, 2025

Hi Martine,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Sandy

The entire team was very supportive both befo...
Japan | Sep 14 - Sep 19, 2025

J
Joan C.
Chicago, IL | Reviewed on Sep 26, 2025
The entire team was very supportive both before and during our trip. We were very pleased. Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him. Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well. We will definitely recommend KimKim to others and will use you again for future travels. Read more

The entire team was very supportive both before and during our trip. We were very pleased.

Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him.

Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well.

We will definitely recommend KimKim to others and will use you again for future travels.

Hotel Review
Karaksa hotel grande Shin-Osaka Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

The restaurants and food choices were great, but there was too much food! We would have enjoyed sampling food more than full meals at each stop. We were so full that by the 3 stop that we could hardly finish!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Osaka
Welcome to Osaka
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 29, 2025

Hi Joan,

Thank you for letting me add more memorable experiences to your Japan trip. I’m so glad you enjoyed them, and it sounds like the food was a real highlight! I appreciate you sharing your feedback. I’d love to help you plan your next adventure.

Warm regards,
Leny

Thank you Peter and Ursula - The Clegg family
Japan | Sep 5 - Sep 15, 2025

S
Sarah C.
Canada | Reviewed on Sep 23, 2025
We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei... Read more

We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei (Peter), and hope to see him again in the future.
Our next guide was Ursula, who was with us for the remainder of our trip with KimKim before we continued on our own. Ursula was as outstanding as Shumpei, and we loved exploring Kyoto, Osaka and Hiroshima with her. She was very flexible with us around the schedule and really encouraged us to go at our own pace. She was always helpful and gave great suggestions on where to eat or shop etc.
As it was our family's first time in Japan, we appreciated having guides to help us navigate or to help translate when needed. In addition to being helpful, our guides were both a pleasure to spend time with and made our time in Japan that much more memorable. So thank you again very much to the whole team at Kim Kim, but especially to Shumpei and Ursula!

Hotel Reviews
Courtyard by Marriott Shin-Osaka Station

The breakfast was great, the rooms were clean but we were accidentally booked in a smoking room so be careful when booking since it was very stinky.

Authenticity & Character
Location
Right next to Shin-Osaka station
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Really big hotel with multiple restaurants on the lobby floor. They offer both a western buffet or japanese style breakfast. Comfortable rooms and close to the station, but is far from the center of the city, about a 40 minute walk or 10 minute cab.

Authenticity & Character
Location
far from city center
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

Nice comfortable rooms, has amenities like robes and slippers. The other amenities like cotton buds/pads, toothbrush and toothpaste are available for free at a stand in the lobby. The hotel also has a laundry room with 6 washer dryers which is convenient for those planning on washing anything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Okada
Hakone

This hotel in Hakone was beautiful. The rooms are spacious with very comfortable beds and is fully equipped with all the amenities (Robes, pyjamas, towels, shampoo, conditioner, cosmetics etc.), and has a beautiful outdoor shower and onsen. The buffet has a huge selection of foods and was busy but well maintained.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gracery Shinjuku

Really great location in the heart of Shinjuku. The hotel itself is nice and clean with small rooms but very functional.

Authenticity & Character
Godzilla hotel
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Hiroshima

Miyajima was beautiful! Definitely a must-do if in Hiroshima. Check the tides for timing when to visit the floating Torii gate.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Hiroshima by public transport
Day trip to Hiroshima by public transport
Japan

The Hiroshima peace memorial museum was incredibly moving and well done. It was very busy so definitely best to go in the early mornings if possible.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto to Osaka via Nara by private transfer
Kyoto to Osaka via Nara by private transfer
Japan

Very smooth pick up in Kyoto. We loved Nara park and spent a good 3 hours visiting the park as well as the temple.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Arashiyama:  Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Day Trip to Arashiyama: Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Kyoto

Monkey Park and the traditional tea ceremony were highlights for our family. Arashiyama was also a beautiful place to spend the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

We thoroughly enjoyed this whole day, highly recommend doing all these activities.

Quality of Experience
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

This was one of our families favourite days. It was beautiful to see the natural beauty of Japan and we even got lucky enough to see the peak of Mt Fuji. Hakone itself was stunning and a nice change of pace after the bustling Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Air conditioned van with lots of space.
Guided Tour in Tokyo:  Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Guided Tour in Tokyo: Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Tokyo

The highlight of this day was definitely the Shibuya Sky experience. Highly recommend doing to the shibuya sky tower in the late afternoon especially if the weather is looking nice.

Quality of Experience
Guides, Drivers and Staff
Transport
 Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class,  Ghibli Museum by public transport
Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class, Ghibli Museum by public transport
Tokyo

We loved this whole day. We started at the Tsukiji market which was quite busy but very cool to see. The sushi making class was a real highlight for us and was delicious! The visit to the imperial palace was beautiful, but you can only visit the exterior so you see the palace from a ways away.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 24, 2025

Hi Sarah,

Thank you so much for your wonderful feedback! It was a true pleasure to plan your family's trip to Japan.

I'm thrilled to hear that Shumpei and Ursula provided such exceptional guidance and made your journey so memorable. I will be sure to share your kind words with them—they will be delighted.

It was also a pleasure to incorporate your feedback on the hotels and other details. I sincerely hope the overall experience was everything you hoped for.

Wishing you all the best, and I hope to help you with your next adventure!

Best regards,
Ben

Fantastic trip to Japan
Japan | Sep 3 - Sep 12, 2025

Kevin
Kevin W.
Ashburn, VA | Reviewed on Sep 20, 2025
Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole... Read more

Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole experience. Just a big THANK YOU!!!

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Our room was spectacular and service is excellent. Only downside is the breakfast at the hotel is not that good.

HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location, small room, and we LOVED the breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 22, 2025

Hi Kevin & Carl,

Thank you so much for taking the time to share your thoughts and experiences with me. It was such a pleasure helping plan your 50th friendship trip celebration! I’ve also taken your feedback on the hotels and other details into account, and I hope overall it was a great trip.

Wishing you all the best,
Leny

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.