Trip Reviews for Japan

The latest reviews by travelers who booked their trip on kimkim

Soaking up some rural culture without breaking our necks!, Japan - Jul 27 - Aug 2, 2018

Traveler: Bill P. - Local specialist: Andy Moser

Fantastic trip and organisation ran like clockwork... the trains.. the buses...the timetable and so on. No corners were cut, as is often the case. Each ryokan visited over-delivered. This trip allowed us to get below the surface of Japan's big cities and let us experience the real Honshu. Simply fantastic.

Andy Moser, local specialist, responded to this review:

Dear Bill, we are very pleased to hear that you had such a memorable time on your trip with us. Thank you for your kind words, we hope to welcome you back to Japan on a future adventure! Best regards, Andy / Oku Japan

First time japan trip, Japan - Jul 2 - Jul 17, 2018

Traveler: Jessica C. - Local specialist: John McMillen

Our experience with kimkim was smooth and easy right from the start. We filled out some simple questions with regards to what we were looking for in our trip, our travel dates, budget, etc. and they hooked us up with a local specialist that worked with us to plan our trip down to the minute! All the accommodations were beautiful, convenient and exactly what we had asked for, and we were even able to stay in some traditional lodgings including a Buddhist temple which was super cool! The whole... read more

Our experience with kimkim was smooth and easy right from the start. We filled out some simple questions with regards to what we were looking for in our trip, our travel dates, budget, etc. and they hooked us up with a local specialist that worked with us to plan our trip down to the minute! All the accommodations were beautiful, convenient and exactly what we had asked for, and we were even able to stay in some traditional lodgings including a Buddhist temple which was super cool! The whole time, we felt like we were getting to see places and experience aspects of the culture we might not have if we were planning the trip ourselves. The most amazing part though was their crisis management- while we were there, Japan had a catastrophic amount of rain, with landslides and flooding of rivers and even loss of life, it was a real tragedy. We couldn't take some of the transportation that had been planned because of the flooding, so we called Inside Japan, our kimkim specialist, and they handled EVERYTHING- they switched all our accommodations, rerouting us to different places, telling us exactly how to get there and what to do so that we could bypass any areas that were inaccessible and still have a great trip! We didn't end up feeling like we missed out on anything, which was amazing. We can't wait to take our next trip! Thanks kimkim!

John McMillen, local specialist, responded to this review:

Thank you so much for your feedback! It certainly can be tough when the unexpected happens, and I'm so glad that you had a great time despite nature not cooperating. We look forward to the next go 'round and we'll keep our fingers crossed for clear skies!

Couple exploring japan for the first time!, Japan - May 9 - May 30, 2018

Traveler: Nicola C. - Local specialist: Kana Van Sandt

Fabulous accommodation selections and great planning of all transport requirements. We did self guided option which we loved as we had all the info we needed to navigate Japan but still felt like we were adventuring ourselves. The opposite of a “group tour” which is what we were trying to avoid.

Highly recommend inside Japan!!

Kenneth

Culinary ryokan and hot spring tour., Japan - May 15 - May 20, 2018

Traveler: Kenneth W. - Local specialist: Andy Carroll

The ryokans hotels were cheap 2-3 stars rating the most. Should not cost more than USD $200 for 2 for one night. Kim Kim charged us over USD$ 600 for 2 for one night. It was a rip off. We feel this is a lesson we learned and it will be our last dealing with your group, in the meantime we will warn other about your deceptive practice.
I you have any decency you should refund us for over charging us.
Ken and Katherine Wong

6 day walk, Japan - Feb 8 - Feb 18, 2018

Traveler: Andrew T. - Local specialist: Andy Moser

All in all a wonderful experience very well managed, thank you.
Day 1: the first climb was almost a deal breaker. The path was not clear and we should have been warned that is was incredibly demanding.
Takahara ryokan was good. Private facilities and food were probably the best of all on the walk. Excellent packed lunch. To be able to fit around the tire at night after a private onsen was great.
Day 2: good walk with no surprises although the cold was extreme
Chikatsuyu food was good and... read more

All in all a wonderful experience very well managed, thank you.
Day 1: the first climb was almost a deal breaker. The path was not clear and we should have been warned that is was incredibly demanding.
Takahara ryokan was good. Private facilities and food were probably the best of all on the walk. Excellent packed lunch. To be able to fit around the tire at night after a private onsen was great.
Day 2: good walk with no surprises although the cold was extreme
Chikatsuyu food was good and private onsen enjoyable. Lack of private facilities was inconvenient although with only two other guests not a big problem
Day 3: this was an incredible trek, we did the entire 24kms, with ice and snow a real challenge, last 3 hours in rain made the achievement even more admirable. Knowing we had shorter options was comforting. Suggest it should end at Hongu as we had no time to sightsee given the bus timetable. Yunomineso was ok but again Hongu probably a better overnight stay. Hotel pick up and taxi drop off, enabled a later start after the exhausting walk, for next day were very convenient,
Day 4: good walk and enabled a little recovery. Momofuku was quaint but lack of private facilities was a little problematic. Nice hosts but we were over the food, especially the breakfasts by this stage.
Day 5: great walk and wonderful views on the way and just superb as we approached Nachi san. We should have stayed in Nachi san again to see more of the sites.
Kii-Katsuura, my choice, was disappointing. By this stage should have chosen a western hotel. Should have stayed in Nachi san. Lovely town to stroll around behind the train to Osaka.
Overall far more challenging than I thought but an incredible experience and achievement.
Directions, train abc bus connections all first class.

Karuizawa extension: fair to say we, especially Paula, were over ryokans at this stage again I should have requested a western hotel closer to the ski fields. Nevertheless the two days were saved by lovely snow falls and the outlet shopping, Paula was in heaven. Do highlight this in the future, some real bargains.
Food at tsuyaya was good and the buffet breakfast good fir westerners. Service was excellent here. If only the library had an open fire!
Travel by train back to Tokyo was again excellent, Japanese railways are impressive.
So all in all a great trip
Thanks for your planning, availability on the phone the only time needed, and efficient responses in preparation.
Our next walk will hopefully be coast to coast hopefully a little less demanding and not as rushed as I retire in a few months

Andy Moser, local specialist, responded to this review:

Hi Andrew,

We are delighted to know you and Paula had an enjoyable trip in Japan (the walk to Nachi is perhaps one of my favourite walks in Japan). We greatly appreciate your feedback and have shared this information among our tour development team. We know that feedback from clients is the best way for us to improve our products and services.

We hope we may have the pleasure of welcoming you and Paula in Japan on another occasion in the future.

Kind regards,
Andy
Oku Japan

Japan trip | 2016, Japan - Nov 15 - Nov 24, 2016

Traveler: Sam D. - Local specialist: Kishiko Shimizu

We had a great trip! It made planning easier as we could focus more on what we wanted to see and less about what hotels to stay in. One of the hotels in particular, the ryokan in Kinugawa, was definitely not something we would have chosen ourselves and was a highlight of the trip.

One of things that could have been improved would have been a clearer picture of how the process worked. It wasn't clear when hotels would be booked, when final payment would be required, and expectations of what... read more

We had a great trip! It made planning easier as we could focus more on what we wanted to see and less about what hotels to stay in. One of the hotels in particular, the ryokan in Kinugawa, was definitely not something we would have chosen ourselves and was a highlight of the trip.

One of things that could have been improved would have been a clearer picture of how the process worked. It wasn't clear when hotels would be booked, when final payment would be required, and expectations of what I could ask for before/during the trip.

In addition to suggested places/attractions, it would also have been handy to have restaurant/food recommendations that are culturally unique.

Kishiko was very helpful and cordial throughout the planning process. Her travel plan was very thorough and certainly came in helpful. The extra mile she went to ensure our train tickets were sorted during the trip was really appreciated!

What could have been improved was more upfront communication throughout the planning process. It wasn't always clear where things were at and it was left up to me to periodically check in.

Kishiko Shimizu, local specialist, responded to this review:

Dear Samsan,
Thank you very much for your review.
Sorry for some unclear parts, but I am glad that you seemed to have good time in Japan.
Best regards,
Kishiko