Kimkim Trip Reviews for Japan

4.6
Based on 351 ratings
Read 351 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Private tour Tokyo-Hakone-Takayama-Kanazawa-Kyoto-Osaka
Japan | May 29 - Jun 11, 2025

I
Iwona P.
Denver, CO | Reviewed on Jun 12, 2025
We have traveled around the world but our visit to Japan was one of our best trips so far. We have seen so many wonderful sites, both man-made and nature-made, that have exceeded our expectation. From a beautiful and very modern cities of Tokyo and Osaka through more traditional places such as Kanazawa and Kyoto, we experienced the new styles and ways of living with the old traditions. We will never forget the skyscrapers of Tokyo and Osaka and their amazing skylines and vibrant night life.... Read more

We have traveled around the world but our visit to Japan was one of our best trips so far. We have seen so many wonderful sites, both man-made and nature-made, that have exceeded our expectation. From a beautiful and very modern cities of Tokyo and Osaka through more traditional places such as Kanazawa and Kyoto, we experienced the new styles and ways of living with the old traditions. We will never forget the skyscrapers of Tokyo and Osaka and their amazing skylines and vibrant night life. But also, we will always remember the honesty and openness of people who helped us navigate the subway and train system in many cities. What surprised me the most were the lavish and green forests with many familiar and unfamiliar species of flora and fauna. We enjoyed hiking the Old Takayama Road with an amazing views of Mount Fuji, taking a boat trip across a lake in Hakone, visiting many Japanese gardens and learning the skills of making the matcha tea, ramen noodles and sushi.
The food was superb in every place we visited. The sweetness of strawberries that we bought at the local markets was the highlight of our culinary experiences. Although we wish that some of our hotels were in a better localizations or the rooms were a bit bigger, Simon tried to solve the problems and provided solutions to our satisfaction.
Our tour guides, specifically Slash and Johnny were superb! We enjoyed Johnny’s sense of humor and Slash’s gentle and patient guidance!
All of our drivers were courteous, prompt and punctual. Thank you!
We highly recommend taking this trip!

Hotel Review
Hyatt Centric Kanazawa
Authenticity & Character
In this hotel tradition meets modern style. The onsen experience was very special. The food was beyond our expectations. People are very helpful and patient with those who do not speak Japanese.
Location
It’s a superb location nearby stores and restaurants. Inside hotel there are restaurants and bars. The rooms are specious and comfortable and the service outstanding! There is also an onsen for those who like the experience.
Staff
Helpful, courteous, and beyond nice!
Cleanliness & Comfort
In all the places in Japan cleanliness is their national pride.
Local specialist: Simon Huang
Simon
Simon Huang
Local specialist in Ashburn | Replied on Jun 12, 2025
Hi Iwona, Thank you so much for your glowing review—it was an absolute pleasure reading about your unforgettable journey through Japan! We’re thrilled to hear that this trip stands out as one of your best travel experiences, and we deeply appreciate you sharing such vivid details about the moments that made it special. It warms our hearts to know how much you enjoyed the dynamic contrasts of Japan, from the modern energy of Tokyo and Osaka to the serene traditions of Kanazawa and Kyoto.... Read more

Hi Iwona,

Thank you so much for your glowing review—it was an absolute pleasure reading about your unforgettable journey through Japan! We’re thrilled to hear that this trip stands out as one of your best travel experiences, and we deeply appreciate you sharing such vivid details about the moments that made it special.

It warms our hearts to know how much you enjoyed the dynamic contrasts of Japan, from the modern energy of Tokyo and Osaka to the serene traditions of Kanazawa and Kyoto. The honesty and kindness of the locals, the breathtaking views of Mount Fuji along the Old Takayama Road, and the immersive cultural experiences like matcha tea and sushi-making truly capture the essence of Japan, and we’re delighted they resonated with you.

We’re also so glad you loved the culinary highlights—those sweet Japanese strawberries are truly unforgettable! Your feedback about the hotels is invaluable, we’ll certainly keep your notes in mind to further refine future itineraries.

A special thank you for your shout-out to Slash and Johnny! Their passion for sharing Japan’s wonders—whether through humor or patient guidance—is something we truly cherish, and we’ll make sure they see your kind words. We’ll also share your compliments with our drivers, who take great pride in their punctuality and service.

Most of all, we’re grateful for your trust and your heartfelt recommendation. It was an honor to help craft this adventure for you, and we’d be overjoyed to design another journey—whether a return to Japan or a new destination—whenever the travel bug calls again!

Warmest regards,
Simon

Family Trip to Japan
Japan | May 26 - Jun 9, 2025

M
Margaret O.
Dallas, TX | Reviewed on Jun 11, 2025
First time using KimKim and the service was exactly what we were looking for. Eleanor did an amazing job curating the trip + tours based on our interests. Eleanor checked in every day of our trip and was so helpful when we left a personal item at a hotel -- she coordinated having it sent to our last hotel stay. Our tour guides in Tokyo (Yumi), Kanazawa (Fumi) and Kyoto (Hiroko) were all wonderful. We especially enjoyed our tours in Kanazawa and Kyoto -- both Fumi and Hiroko were so... Read more

First time using KimKim and the service was exactly what we were looking for. Eleanor did an amazing job curating the trip + tours based on our interests. Eleanor checked in every day of our trip and was so helpful when we left a personal item at a hotel -- she coordinated having it sent to our last hotel stay. Our tour guides in Tokyo (Yumi), Kanazawa (Fumi) and Kyoto (Hiroko) were all wonderful. We especially enjoyed our tours in Kanazawa and Kyoto -- both Fumi and Hiroko were so knowledgeable and it felt like a friend was showing us around! We will definitely use KimKim and Eleanor for future travel!

Hotel Reviews
Asakusa View Hotel Annex Rokku

Excellent hotel, great location in Asakusa. Would stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

Our favorite hotel of the trip! The staff was so kind & the location was on a beautiful, quiet street. We loved the suite + amenities - very comfortable & cozy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gajoen Tokyo
Tokyo

Wonderful hotel; more remote but enjoyed the spacious room + museum inside the hotel. Wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wood Takayama
Takayama

We had issues with our initial, but Eleanor and the hotel were quick to move us to a different room! Wonderful amenities and central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Great hotel & convenient location in Kyoto!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

Great tour with Yumi!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Kanazawa

Wonderful tour with Fumi who was our guide for 2 days. Fumi curated our tour based on our interests and shifted to off the beaten path, indoor activities when it started to rain. We highly recommend tours with Fumi!

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

We had a wonderful 2 day tour with Hiroko. She was very knowledgable and shared so much history on the various sites. Hiroko also adjusted the tour based on our interests which made the tour even more memorable. Hiroko also worked magic taking photos of us without crowds in the background.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen

Thank goodness for kimkim
Japan | May 21 - May 31, 2025

Michele
Michele P.
Dallas, TX | Reviewed on Jun 08, 2025

Cory and team made it super easy to plan our first trip to Japan. Using kimkim made the planning so much less stressful and the detailed itinerary made it pretty easy to do everything we wanted.

Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Jun 09, 2025

Dear Michele and William, thank you so much for your kind words. It was truly such a privilege to help you plan your very first trip to Japan. I’m so glad the experience felt easy and enjoyable from the start, and that the itinerary helped you make the most of your time. Knowing you got to do everything you hoped for means the world to me. It was such a joy to be part of this special adventure with you.

Warm Regards,
Cory

This experience was phenomenal! From the bus ...
Japan | May 30 - Jun 7, 2025

Keith
Keith P.
Atlanta, GA | Reviewed on Jun 07, 2025
This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team. Read more

This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team.

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

This hotel was perfectly located in Tokyo. Access to literally everything that you would want to experience.

Authenticity & Character
Location
The Shibuya Scramble was right outside the door. Exceptional location!
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Great location! Very close to Amida-do temple. Not a far walk to shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Authentic Japanese experience. My wife enjoyed the onsen.

Authenticity & Character
Very authentic. The food was very traditional. No ramen, etc dishes so make your konbini run while you’re there if the food isn’t to your liking.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Kyoto

Our guide Yoshiko was great! Very helpful. We enjoyed the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
From Hakone to Kyoto
Japan

The Shinkansen was awesome! Tried bento for the first time and enjoyed a self-heating one.

Quality of Experience
Guides, Drivers and Staff
Transport
The arrival and departure time was precise! Very impressive.
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

The bamboo forest was a bit crowded., but Yoshiko helped us take good pictures. She also provided good background history of the areas we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Our tour Yumi made this excursion amazing! Our whole family enjoyed this experience.

Quality of Experience
Guides, Drivers and Staff
Yumi and our driver were great. The driver came out of the vehicle to greet us as we approached the vehicle after every stop.
Transport
Very timely!
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Even though the weather was cloudy, we were able to see Mt. Fuji peeking through the clouds. Great fun on this day! We were actually sad to leave Yumi.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 09, 2025
Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.
Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring... Read more

Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.

Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring Tokyo and Kyoto truly warms our hearts.

The fact that you're already planning a return visit is the highest compliment we could receive! We'd be honored to welcome you back and craft another exceptional journey for your family.

Thank you (ありがとうございます!) for choosing KimKim and for taking the time to share your feedback. It means the world to our entire team.

Warmest Regards
Shona

Eleanor organised everything beautifully for ...
Japan | May 24 - Jun 6, 2025

K
Karenr R.
Australia | Reviewed on Jun 06, 2025

Eleanor organised everything beautifully for us.
The private guides in Hiroshima, Okayama and Matsue were all excellent as were the hotels.
Many thanks to all.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jun 10, 2025

Hi Karen,
Thank you so much for your wonderful review! I’m absolutely delighted to hear that you had such a fantastic experience in Japan.It was a joy to organize everything for you, and I truly appreciate your kind words about the guides and hotels.

Wishing you many more amazing adventures ahead!

Warm regards,
Eleanor

Best accommodation and train travel plans
Japan | Mar 20 - Apr 26, 2025

C
Chris P.
Australia | Reviewed on Jun 06, 2025
Sandy was able to fulfill all the requests we asked of her. The responses to e mails was exceptional.
The accommodation was varied in style ,with all of them being excellent. Highly recommend the Miyako City in Osaka, Ryokan Koho in Kyoto, Metroploitan in Sendi and Shibya Excel in Tokyo. All for different reasons. The Kanazawa Zoushi and Hotel Wood in Takayama were also unique. We could not have managed such unique stays on our own.
Thanks Sandy for all the train bookings. Each trip was...
Read more

Sandy was able to fulfill all the requests we asked of her. The responses to e mails was exceptional.
The accommodation was varied in style ,with all of them being excellent. Highly recommend the Miyako City in Osaka, Ryokan Koho in Kyoto, Metroploitan in Sendi and Shibya Excel in Tokyo. All for different reasons. The Kanazawa Zoushi and Hotel Wood in Takayama were also unique. We could not have managed such unique stays on our own.
Thanks Sandy for all the train bookings. Each trip was wonderful, and seating could not have been better. We managed to have luggage room on all trips and did not need to "on send" our luggage. All vouchers and tickets for tours and travel arrived well in time for the experience. The one time we had to book train tickets on our own-we had a minor issue. It pays to use the professionals!!
The suggestions for free time were invaluable -as we did them all.
The private drivers ,although most had limited English ,added their own uniqueness to each day.
High lights for me were:
Nara park
Bike ride in Kyoto(so many cherry blossoms),
Full day bus trip with Kaci in Kyoto, Sunrise Tours. Kaci was one of the best tour guides-so knowledgeable and witty.
Matsushima bay cruise - Despite the fact that the weather was wet and cloudy
Sky tree in Tokyo
Trip to see Mt Fuji and the visitors/museum on Fuji .This suggested by the driver and well worth the visit.
Hike and chair lift on Mt Takao. Also saw street theatre and musical performances by the ticket office.
Day walk in Kanazawa. The guide- Yasuko- was the best we had.
Bike ride in Hida hagiwara. A long train trip to get there but the young man was knowledgeable and informative. He helped us get a bus back to the hotel due to an unprecedented train delay.
Bus trip to Shirakawago
These least inspiring tour was the Yanaka historical tour in Tokyo- Nezu shine was stunning with the azaleas, however too much time making the maneki-neko cat and not much else.
We also had two hiking tours amongst the time planned with Sandy.(with another tour company) She managed to make it all flow seamlessly. In hind sight I did not realize the number of trains we were catching-however it was the best way to see Japan at its most picturesque-cherry blossom time. We managed to see the blossoms in every town and city at their very best apart from Tokyo. I would highly recommend Sandy and Kim Kim to other travelers.
Big thankyou to Sandy for managing to satisfy all our requests and added suggestions.

Hotel Reviews
Miyako City Osaka Hommachi
Osaka

Very welcoming with the best reception area. Great staff particularly Ilieu who helped us on all 3 stays at this hotel. Easy walk to Dontonbori

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Kohro

So many staff all keen to help in any way. Could not have asked for more. Dining experiences were unique and will not be forgotten.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Metropolitan Sendai East
Sendai

Great location. Station had everything you needed. Great breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shibuya Excel Hotel Tokyu
Tokyo

Best view of the crossing from our room and other windows. Great view from breakfast area and wonderful food.

Authenticity & Character
Location
Right by the station and crossing.
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

Room was a bit small and window looked out at a car port. A bit dark. Still good but others were more exceptional on the trip

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wood Takayama
Takayama

Breakfast was limited but still good. Other hotels were exceptional. Limited places to dine at night in the town. This is not a reflection on the hotel-just a general comment. Free sake and beer had the boys cheering!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jun 07, 2025
Hi Chris, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you. I’m also delighted that you connected so well with most of the tour guides. They are truly wonderful, and I’m so glad they made your experience even more special. It’s always our goal to create... Read more

Hi Chris,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you. I’m also delighted that you connected so well with most of the tour guides. They are truly wonderful, and I’m so glad they made your experience even more special. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

Unforgettable Journey Through Japan: Incredible Guides & Memorable Experiences Made All the Difference
Japan | Apr 16 - Apr 30, 2025

Karen
Karen W.
Kansas City, MO | Reviewed on Jun 03, 2025
Wonderful experience, will use this service again in the future! All of our guides were really great and I absolutely recommend all them for future travelers. The whiskey tasting was good, but you only taste whiskeys from Suntory because the bar has an exclusive deal with the distillery. That was a bit limiting, but it was still good to learn more about Japanese whiskey and then we tried other distilleries on our own. Hiro was a good host. Overall, I would suggest a stop at Suntory's... Read more

Wonderful experience, will use this service again in the future!

All of our guides were really great and I absolutely recommend all them for future travelers.

The whiskey tasting was good, but you only taste whiskeys from Suntory because the bar has an exclusive deal with the distillery. That was a bit limiting, but it was still good to learn more about Japanese whiskey and then we tried other distilleries on our own. Hiro was a good host. Overall, I would suggest a stop at Suntory's distillery for a guest already going from Tokyo to Kyoto.

There absolutely needs to be a guide for the Sumo experience. If not for a guide with another group, I wouldn't have learned or understood a single thing going on in that practice. You have to be completely quiet the whole time and no one from the facility talks to you, explains anything, etc. We really liked going to practice though and immersing more into that historical part of Japanese legacy so I highly recommend for other guests, but absolutely with a guide.

Nick was a good guide for Tokyo. He showed us a few cool spots that only a local would know like the view of Tokyo Station from the corporate business next door.

Yukari, our guide in Kyoto, became a friend during the trip. She quickly pivoted and took us to places with fewer crowds. Absolutely 10/10 guide.

Both Yokos were wonderful and very knowledgable too.

One of our favorite parts of the trip was the Tea Tasting in Kyoto. I wish we had done more immersive experiences like that.

Our hotels were all 5 stars except in Hiroshima, but I know we were a bit budget conscious on that one. I'm also glad we upgraded to the green car for the longer train rides. AND THANK YOU SO MUCH for booking us on the correct side of the trains so that we could see Mount Fuji, what a treat on a beautiful blue day from Osaka to Tokyo on our way home. That was absolutely wonderful!!!

Overall...Sandy was really good, but I just didn't feel like I was working with someone currently local. We asked her about a HUGE event in Osaka - the World Expo - and she didn't know about it but when we got to Japan, everyone knew about it. We should have pushed her more on alternative places to go versus mainstream tourist hotspots. Thankfully we were able to work with our tour guides in each city to learn a little more about what crowds to avoid and how we could see similar sites without as many people.

Hotel Reviews
Asakusa View Hotel Annex Rokku

Odd that we were literally annexed from the main hotel, but I liked that it was smaller and felt more "boutique" from the main location. I loved that we were able to take advantage of the larger hotels high rise breakfast buffet though. One of my favorite pictures from the trip was from the location. Also, the hotel had on floor self serve laundry which we took advantage of twice! It was amazing and I wish more hotels offered that. The biggest issue with this hotel was the smoking room on the 2nd floor, you could smell it so strongly anytime we were around the front desk.

Authenticity & Character
Location
Cleanliness & Comfort
Laundry facilities!
Zentis Osaka
Osaka

This hotel was incredible, very modern. The staff were very friendly and spoke great English. The breakfast was limited to a Japanese and English preset option, but both were very good. We loved our room and the location was pretty good, maybe a little closer to the subway would have been nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sumo Stable Tour
Sumo Stable Tour
Tokyo

This was a wonderful experience, one of our favorites! That said, you absolutely need a guide if you want to learn about sumo and what's going on during practice. Thankfully there was a guide for another group so we could learn some from her, but we still missed out on much of what she was sharing with her guests.

Quality of Experience
Guides, Drivers and Staff
Transport
Japanese Whisky Tasting Experience at Local Bar in Tokyo
Japanese Whisky Tasting Experience at Local Bar in Tokyo
Tokyo

Good, guide was informative but only tasted Suntory whiskey.

Quality of Experience
Guides, Drivers and Staff
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

So much fun! We loved our private tours, but it was fun to have a group activity for the food tour. Our guide Yuki was wonderful, very enthusiastic. Would recommend to others!

Quality of Experience
Guides, Drivers and Staff
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

WOW! What a highlight of our trip. We felt taken back in time. I wish the experience had been a little longer but otherwise it was perfect.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Sandy Ren

Eleanore made Japan a very good experience for us
Japan | May 13 - May 26, 2025

Steven
Steven P.
Newark, NJ | Reviewed on Jun 02, 2025
Our group of six had a very good experience in our recent two week trip to Japan, and we enjoyed visiting Tokyo, Kyoto, Osaka, and Hiroshima. Eleanore was our Kimkim trip specialist and we are grateful for her help in planning and making arrangements for tours, bullet train tickets, private drivers, and well informed English speaking guides in all cities. She was attentive and listened to our concerns. She addressed each concern and provided excellent and timely advice before and during our... Read more

Our group of six had a very good experience in our recent two week trip to Japan, and we enjoyed visiting Tokyo, Kyoto, Osaka, and Hiroshima. Eleanore was our Kimkim trip specialist and we are grateful for her help in planning and making arrangements for tours, bullet train tickets, private drivers, and well informed English speaking guides in all cities. She was attentive and listened to our concerns. She addressed each concern and provided excellent and timely advice before and during our trip. We handled our own hotel reservations and dining arrangements. I am confident we were able to have such a wonderful cultural and educational experience was in large part due to the amount of information and behind the scenes work she did on our behalf. Thank you to Eleanore and the Kimkim team for your guidance and support.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jun 05, 2025

Hi Steven,

Thank you so much for taking the time to share your thoughtful and generous feedback. I'm absolutely delighted to hear that you and your group had a wonderful and enriching experience in Japan.It was a real pleasure working with you to bring your trip to life.

Your kind words mean a lot to me and the entire kimkim team. We are so grateful for the opportunity to support your travels and help create memorable cultural experiences. If your future adventures ever bring you back to Japan—I would be thrilled to assist you again.

Warmest regards,
Eleanore

You can count on Leny
Japan | Mar 10 - Mar 21, 2025

A
Andrea B.
Newark, NJ | Reviewed on Jun 01, 2025

Leny and her team were extremely responsive and always available for anything that came up during our trip. They made sure that we had everything we needed and followed up on any last minute changes that had to be made to the arrangements. Overall, they did a great job and we had a wonderful experience in Japan.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jun 01, 2025

Hi Andrea,

Thank you so much! I'm grateful for your kind words. It means a lot to know you had such a wonderful time in Japan. I enjoyed being part of your trip and was glad to help with anything along the way. I hope we get to plan another adventure together soon!

Warm regards,
Leny

Exceeding Expectations
Japan | May 6 - May 19, 2025

Julie
Julie H.
Canada | Reviewed on May 30, 2025
This was our first visit to Japan and started as a 25th wedding anniversary trip, which eventually lead to a family vacation. We are a family of five, with 3 teenagers ranging in age from 16 to 19 years old. The interests within our group varied from wanting to explore big cities, learning about the history and culture, to experiencing life like a local. Despite these differences, we all had fairly high expectations and Japan did NOT disappoint! Our itinerary was fairly... Read more

This was our first visit to Japan and started as a 25th wedding anniversary trip, which eventually lead to a family vacation. We are a family of five, with 3 teenagers ranging in age from 16 to 19 years old. The interests within our group varied from wanting to explore big cities, learning about the history and culture, to experiencing life like a local. Despite these differences, we all had fairly high expectations and Japan did NOT disappoint!

Our itinerary was fairly ambitious - Tokyo, Disney Seas, Hankone, Mt. Fuji, Kyoto, Nara, Miyajimaguchi/Hiroshima and Osaka. Perhaps we could have scheduled more 'down time' but we wanted to see and do as much as possible in our two weeks. Our Kim Kim travel expert Sandy was outstanding! We had 5 or 6 trip versions before we made our final itinerary and Sandy was always prompt to respond to our requests and questions. Even while on the ground in Japan, she was in touch and checked in to ensure the trip was running smoothly. She went above and beyond to ensure it was a once in a lifetime experience for us and even arranged a surprise anniversary cake during our trip!

We also arranged a few guided tour days during our two weeks and it was money well spent. And while all of our guides were friendly and extremely knowledgable, we would like to specifically thank Nick Sakurado in Tokyo for helping us on Day 1 to navigate the city and the subway/train systems. This allowed us to confidently use public transportation for the remainder of our trip. He was also brilliant in his lunch food recommendations!

We'd like also thank Tsuyama Hiroshi (Hiro), for walking us through Kyoto and Nara. He thoughtfully planned out our days to ensure we would avoid the peak tourist times at the more popular attractions. And lastly, we would like to express our appreciation to Kigami Masako for her patience and sharing her knowledge of Hiroshima both past and present. This travel day was very warm and she thoughtfully made lunch accommodations to allow those of us in the group extra time to cool down, before continuing on with our day.

I could go on and write much more but it would be a book length review. Each member of our travel group simply loved every minute of our trip and Japan exceeded all of our expectations. I know we will be back again one day. Arigato gozaimasu!

Hotel Reviews
Shiba Park Hotel
Tokyo

Very clean, great location, staff was amazing and the breakfast was delicious

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
Kyoto

Great location, walking distance to shopping, food and attractions. Very clean and staff was very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miyako City Osaka Hommachi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jun 02, 2025
Hi Chris and family, Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to provide you with a mostly smooth experience. It’s especially heartening to know that your local guides—Nick Sakurado in Tokyo, Tsuyama Hiroshi (Hiro) in Kyoto and Nara, and Kigami Masako in Hiroshima—made such a positive impact on your trip. Their ability to accommodate your family’s needs and offer flexible solutions truly highlights the care we aim to provide. We also... Read more

Hi Chris and family,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to provide you with a mostly smooth experience. It’s especially heartening to know that your local guides—Nick Sakurado in Tokyo, Tsuyama Hiroshi (Hiro) in Kyoto and Nara, and Kigami Masako in Hiroshima—made such a positive impact on your trip. Their ability to accommodate your family’s needs and offer flexible solutions truly highlights the care we aim to provide.

We also greatly appreciate your feedback about the hotels. Your insights are incredibly valuable to us, and we hope to welcome you back for your next adventure in the future!

Best wishes always.
Sandy

Never Again
Japan | May 17 - May 26, 2025

S
Stephen H.
Denver, CO | Reviewed on May 27, 2025
We worked with Jasmine and Hiroshi of Oshinobi Travel, and regret the decision. Although their service did provide several memorable experiences (Miyokaiku carpentry tour, Yoko the guide for Nikko, Emi's help in coordinating connections), these were overshadowed by repeated disappointments: The wrong ryokan was booked for the Nakasendo trail, and this was a major disappointment. But even more upsetting was the lack of response to making any correction or taking any responsibility for the... Read more

We worked with Jasmine and Hiroshi of Oshinobi Travel, and regret the decision.

Although their service did provide several memorable experiences (Miyokaiku carpentry tour, Yoko the guide for Nikko, Emi's help in coordinating connections), these were overshadowed by repeated disappointments:

The wrong ryokan was booked for the Nakasendo trail, and this was a major disappointment. But even more upsetting was the lack of response to making any correction or taking any responsibility for the oversight. Instead, fault was seemingly placed on us (via the Kim Kim dialog). I requested a refund, and was denied.

Even when we cancelled planned arrangements--such as a guide we no longer needed--no compensation was offered. We enjoyed most of their guides, but some did not have the requisite knowledge / experience of the places we visited (temples, gardens, etc.)

The hotels they selected on their own were standard Western rooms, except for specific requests we had made. We did enjoy the ryokan they booked in Kyoto. The places you stay matter in terms of the experience you have.

The train bookings were also standard / basic, and could have easily been upgraded, given the cost of the trip.

Overall, for the ~$30,000.00 we spent for 10 days, we felt we had an average experience. We had booked with Esprit Travel in the past--and for less--and had trip experiences that were exceptional. We will book with Esprit next time we visit.

Hotel Reviews
Shourekiji Temple Stay
Ayabe

Enjoyed the interactions with the hosts, especially the participation in the Buddhist traditions.

Authenticity & Character
Location
Very remote--1.5 hours from Kyoto
Staff
Cleanliness & Comfort
Kyoto Yuzuya Ryokan
Kyoto

Loved this place, and its location. We will return.

Authenticity & Character
A true ryokan experience.
Location
Staff
Cleanliness & Comfort
Hatago Tawaraya Ryokan
Nakatsugawa

The Wrong ryokan, and hence our disappointment. Not much of a Soul, but clean.

Okunoin Hotel Tokugawa
Nikko

Also sterile, western experience.

The Tokyo Station Hotel
Tokyo

Simply a Wonderful hotel... With History, a Soul, and wonderful staff and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Transportation Service
Private Transportation Service
Japan

The private transportation was very expensive. We requested a car after we cancelled a previous arrangement, and Hiroshi gave me a price of $350-400 for the morning of the request. We walked instead, had immersive experiences in Kyoto, and then simply took a cab back to the ryokan for a total cost of $8.00.

 Embark a Special Himeji Miyadaiku Carpentry Tour and Castle Exploration
Embark a Special Himeji Miyadaiku Carpentry Tour and Castle Exploration
Japan

Our best arranged experience, overall. We met the master carpenter at his shop, where he educated us about joinery and various techniques. And then the carpenter himself took us on the tour of the Himeji castle, which he himself had restored 10 years earlier. The guide / translator also did an exceptional job.

Leisure Time at Nikko
Leisure Time at Nikko
Nikko

Our guide, Yoko, did an amazing job here. Although she had been told we were planning to hike, we went to Nikko for the temples and World Heritage Sites. This took some adjustment on her part, which she did artfully, and took us on an amazing tour. At the end of the tour--which included almost Everything at a leisurely pace--she even sent us off by taking us to various food spots (including saki) for the train ride home.

Local specialist: Hiroshi Tsuji

Very Memorable and Efficient Two Weeks in Japan
Japan | May 1 - May 15, 2025

Arnaldo
Arnaldo P.
Flagami, FL | Reviewed on May 26, 2025
Tokyo: hotel Cerulean was amazing! Excellent service and spacious room. One of the best hotels we have ever stayed in. Our guide Yumi was not great. It was a rainy day so she finished the tour at 2pm but did not give much suggestions on what else to see. The Yanaka historical walking tour was very nice. Kyoto: Our hotel was convenient because we did lots of buses. The room was spacious, but nothing like the Cerulean in Tokyo. Our guide Masaaki Tanaka fooled us because we saw him at... Read more

Tokyo: hotel Cerulean was amazing! Excellent service and spacious room. One of the best hotels we have ever stayed in. Our guide Yumi was not great. It was a rainy day so she finished the tour at 2pm but did not give much suggestions on what else to see. The Yanaka historical walking tour was very nice.

Kyoto: Our hotel was convenient because we did lots of buses. The room was spacious, but nothing like the Cerulean in Tokyo. Our guide Masaaki Tanaka fooled us because we saw him at first and he is an older gentleman but he was quicker and more fast paced than us. He was excellent, very knowledgeable and very interesting. Took us to eat in a beautiful noodle house and it was raining as well so instead of going to Kiyomiu-dera Temple we went to the indoor museum where there is 1000 buddas. Very fascinating.! Had another full day with him in Nara and temple there and he was excellent.
Our other guide was Yuki, she was soft spoken and very good as well. Had a long great day with her in the Bamboo forest.

Osaka: The Westin Osaka was very nice and had good service as well. There is alot of construction going on around it there so it was a bit of a walk to the main city and train station that had all the restaurants and stores. Would have prefer to stay closer to that area. Met with Yuki again and she took us on a city tour of Osaka. The museum was very interesting, probably would have skipped the Osaka Castle, was alot of walking. The food tour at night was alot of fun and the guide was funny and very quick. She took lots of pictures, would love to see them. Hiroshima guide, was very knowlegeable and spoke great english. Gave us a full tour and great place for lunch. Forgot her name, but Im sure you must have it.

Hakone: AMAZING!!!!! The hotel was first class, the buffets were fabulous, the springs were so relaxing and the scenery was spectacular. Our guide to see Mt. Fuji was May - excellent and a great photographer too! He was witty and bought us alot of local treats so we could enjoy them. Extremely knowleagable of the area and took us to an open air museum, including Picassos, that was not on the itinerary. This Hakone open air museum, should be on the list. Our driver, Joan was professional, on time and a sweetheart! This was the perfect ending to a hectic tour of Japan. Thanks to Angel and KimKim for all the assistance and patience with us!
Arnie and Carmen

Hotel Reviews
Cerulean Tower Tokyu Hotel
Tokyo

Location was great, white glove service. Excellent breakfast buffet. Customer service was top notch. Very spacious rooms with great ammenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Granvia Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Westin Osaka
Osaka

ALOT OF CONSTRUCTION AROUND THE HOTEL MAKES YOU WALK MORE THAN NEED TOO. NOT VERY CENTRALLY LOCATED.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone

Amazing views, staff is excellent! Great breakfast and dinner buffets! PJ's and japanese robes given to wear make the stay more special. The hot springs are amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on May 27, 2025

Hi Arnie and Carmen,
Hope you are doing fantastic.
Thank you so much for your wonderful review.

I'm thrilled to hear that you had a memorable trip to Japan and that the itinerary we created together resonated with your interests. It was truly a pleasure to work with you, and your feedback is very helpful for our future guests. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Angel

Japan 2025
Japan | May 15 - May 25, 2025

D
David S.
Chicago, IL | Reviewed on May 26, 2025
Leny did a great job planning and the whole team provided excellent support while we were in Japan. Read more

Leny did a great job planning and the whole team provided excellent support while we were in Japan.

Hotel Reviews
Dusit Thani Kyoto

Great hotel but the location is not ideal. Perhaps something in Gion would have been better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Okura Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fufu Hakone
Hakone

Cool and interesting authentic Japan experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Aoyama Grand Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mt. Fuji and Hakone Full Day Tour with English Speaking driver (Private)
Mt. Fuji and Hakone Full Day Tour with English Speaking driver (Private)
Japan

Harry was great and Hakone beautiful. But lots of car time -- maybe a bit too much.

Half-Day Tokyo Tour with English-Speaking Guide
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Probably the weakest link in the itinerary. Guide's English was not great. We spent a lot of the day on the subway going from location to location, which could have been better curated.

Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo
Half-Day Kyoto Tour with English-Speaking Guide (Private)
Half-Day Kyoto Tour with English-Speaking Guide (Private)
Kyoto

Good, well-informed guide. But we really only saw the Nijo-jo castle,

Hidden Arashiyama Nature Half-Day Tour
Hidden Arashiyama Nature Half-Day Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Nishiki Market Food Tour - Daytime (Private)
Kyoto Nishiki Market Food Tour - Daytime (Private)
Kyoto
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on May 27, 2025
Hi David, Welcome back home! Thank you so much for taking the time to share your feedback—I appreciate it. I’m happy to hear you enjoyed most of the experiences and felt well supported both in the planning and on the ground. I’ve taken note of your comments about the Tokyo city tour, especially regarding the guide’s English proficiency, and I’ll pass that along to our local team. We want every part of your trip to feel smooth and enjoyable. I also understand your thoughts on the Hakone... Read more

Hi David,

Welcome back home! Thank you so much for taking the time to share your feedback—I appreciate it. I’m happy to hear you enjoyed most of the experiences and felt well supported both in the planning and on the ground.

I’ve taken note of your comments about the Tokyo city tour, especially regarding the guide’s English proficiency, and I’ll pass that along to our local team. We want every part of your trip to feel smooth and enjoyable.

I also understand your thoughts on the Hakone tour and the amount of time spent in the vehicle. Finding the right balance between sightseeing and avoiding busy tourist spots—as Harry preferred—is something we’re always working on, so your input is very helpful.

Thanks, too, for sharing that staying in the Gion area in Kyoto would have suited you better. While it can be quite busy, I had picked a quieter yet convenient spot—but it’s good to know your preference for next time.

We’ll keep all your feedback in mind as I continue to improve our trip planning. Thanks again for your insights, and I hope I get to help you plan another amazing Japan adventure in the future!

Best regards,
Leny

Great Experience
Japan | May 9 - May 24, 2025

Penelope
Penelope D.
Newark, NJ | Reviewed on May 26, 2025

We were very happy with all the arrangements made by Angel. She was exceptional in her communication and coordination to make the travel seamless.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on May 27, 2025

Hi Penelope,
Hope you are doing fantastic.
Thank you so much for your wonderful review.

I'm thrilled to hear that you had a memorable trip to Japan and that the itinerary we created together resonated with your interests. It was truly a pleasure to work with you, and your feedback is very helpful for our future guests. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Angel

Shona was wonderful! She was always responsiv...
Japan | Mar 13 - Mar 31, 2025

S
stephanie l.
Seattle, WA | Reviewed on May 23, 2025

Shona was wonderful! She was always responsive and we really liked the itinerary she planned. Shona planned a great trip that my husband and I and our kids age 5 and 8 enjoyed.

We had two exceptional tour guides this trip. Fumi in Kanazawa and Nao in Osaka. Highly recommend these guides.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 24, 2025

Hi Stephanie,

Thank you so much for taking the time to write and submit the review — I really appreciate it! I’m so glad to hear that you and your family enjoyed the trip, and it means a lot to me that the itinerary worked well for everyone, especially with your kids.

I’m also thrilled to hear that Fumi and Nao made such a positive impression — I’ll be sure to pass along your kind words to them!

Wishing you and your family many more wonderful adventures ahead, and I hope to help you again in the future.

Warmly,
Shona

Thank you Katsu!!!
Japan | May 9 - May 21, 2025

Charlie
Charlie H.
Newark, NJ | Reviewed on May 23, 2025
Katsu planned us a beautiful trip to Japan during the first two weeks of May. We had an in depth discussion when we first started talking about our priorities for the trip. We centered in on food and nature experiences as the most important focus of our 12 days in Japan and Katsu put together the perfect itinerary. From basking in onsens to wandering through moss gardens and eating delicious Japanese food in between we had truly special experiences surrounded by the unique natural beauty of... Read more

Katsu planned us a beautiful trip to Japan during the first two weeks of May. We had an in depth discussion when we first started talking about our priorities for the trip. We centered in on food and nature experiences as the most important focus of our 12 days in Japan and Katsu put together the perfect itinerary. From basking in onsens to wandering through moss gardens and eating delicious Japanese food in between we had truly special experiences surrounded by the unique natural beauty of the mountains and sea side towns of Japan. Katsu was kind attentive and kept an eye out for our best interests in the entire time ensuring that each activity we did allowed us to spend our time in the best way possible.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on May 23, 2025

Charlie-san!
Thank you so much for taking the time to write such a thoughtful comment, especially during your busy time after returning home. I truly appreciate your respect for Japanese culture, and it was a pleasure for me to collaborate with you in planning the trip. I am grateful for the opportunity to help create such meaningful experiences for you, and I’m happy to hear that you enjoyed your time surrounded by Japan’s beautiful nature and culture. Thank you again and please do visit Japan again!!

We had an incredible experience! From the beg...
Japan | May 8 - May 17, 2025

K
Kaya W.
Seattle, WA | Reviewed on May 22, 2025
We had an incredible experience! From the beginning we felt heard and considered in what we were planning. We felt our trip was made to reflect our passions and desires while also trying new things. The little things really shown through in how Eleanor picked things for us and the tiny details we wouldn’t have known to consider ie booking trains after hotel check out times so we didn’t have big gaps where we had to lug bags around, booking our trains tickets closest to the door so we could... Read more

We had an incredible experience! From the beginning we felt heard and considered in what we were planning. We felt our trip was made to reflect our passions and desires while also trying new things. The little things really shown through in how Eleanor picked things for us and the tiny details we wouldn’t have known to consider ie booking trains after hotel check out times so we didn’t have big gaps where we had to lug bags around, booking our trains tickets closest to the door so we could find them easier.. we really felt as though she thought of us and ease of travel in a new place. She communicated so well throughout the trip but just enough for us to know she was there supporting us if needed.

Hotel Reviews
the b asakusa
Tokyo

Kind wonderful staff, lovely location and easy for travel

Authenticity & Character
Location
Quieter walkable neighborhood near the temple
Staff
Cleanliness & Comfort
Kyoto Takasegawa Bettei
Kyoto

Incredible spot. We were so cozy and loved the quiet space by the canal and river. The staff was amazing and we loved the traditional Japanese touches.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Fun food tour! A bit rushed and crowded at moments

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

Really fun walking tour to explore the different neighborhoods of Tokyo. Our guide was informative and his insight into different foods to try was wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wonderful Day in Uji & Nara
Wonderful Day in Uji & Nara
Kyoto

Wonderful day! Loved our guide and had an amazing experience in Uji and Nara

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Amazing day! We had an incredible day on this tour. Our guide was AMAZING and we learned so much from her. Thank you for a wonderful day at Mt Fuji!

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Fun experience!

Quality of Experience
Guides, Drivers and Staff
Fushimi Inari Hidden Hiking Tour
Fushimi Inari Hidden Hiking Tour
Japan

Super fun! Loved that we got away from the crowds and learned so much from our guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 27, 2025

Hi Kaya,

Thanks so much for your lovely feedback! I'm so happy that you enjoyed this trip :). I would also like to thank you for the small details you posted on the hotels and activities, which will be a great help to me in making everything even better! Will also relay your compliments to our guides, and I'm sure they will be more than glad.

Have a nice day,
Eleanor

Highlights of Japan
Japan | May 11 - May 20, 2025

J
Janine L.
Australia | Reviewed on May 21, 2025
An amazing trip from Tokyo to Kyoto to Osaka. Our trip involved a number of private or small group tours and each guide gave us a different perspective of Japan. Loved Ghibli, tried calligraphy and were shown many historical places. Lots of walking and good food. Read more

An amazing trip from Tokyo to Kyoto to Osaka. Our trip involved a number of private or small group tours and each guide gave us a different perspective of Japan. Loved Ghibli, tried calligraphy and were shown many historical places. Lots of walking and good food.

Activity Review
Japanese Calligraphy Class (Nara)
Japanese Calligraphy Class (Nara)
Japan
Quality of Experience
Guides, Drivers and Staff
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on May 21, 2025
Hi Janine, It was such a pleasure and a real joy putting together your itinerary. I honestly loved every moment of creating this trip for you. I’m so happy to hear it all worked out so well and that you had such a fun time exploring Japan. From Tokyo to Kyoto to Osaka, it sounds like your journey was filled with a perfect mix of culture, history, creativity, and of course, amazing food. I’m thrilled you got to enjoy Ghibli, try your hand at calligraphy, and dive into all those historical... Read more

Hi Janine,

It was such a pleasure and a real joy putting together your itinerary. I honestly loved every moment of creating this trip for you. I’m so happy to hear it all worked out so well and that you had such a fun time exploring Japan.

From Tokyo to Kyoto to Osaka, it sounds like your journey was filled with a perfect mix of culture, history, creativity, and of course, amazing food. I’m thrilled you got to enjoy Ghibli, try your hand at calligraphy, and dive into all those historical sites, and I can just imagine all the walking adventures in between each delicious meal.

Thank you so much for sharing how it all went. It truly means a lot, and I’m so glad Japan left you with such great memories.

Warm Regards,
Cory

Overall a great experience once we got there....
Japan | Apr 4 - Apr 13, 2025

J
Joe R.
Seattle, WA | Reviewed on May 20, 2025
Overall a great experience once we got there. Some of it seemed too rushed. We should have selected a higher tier accommodation as the Tokyo and Osaka hotels were in less desirable areas, especially the Osaka Candeo Hotel, which was on a street strewn with garbage everywhere. The Tokyo hotel in Shinjuku was almost as bad. These were the only two areas in all of Japan that we visited where there was litter and garbage on the streets, but the Osaka one was by far the worst. It was disgusting. Read more

Overall a great experience once we got there. Some of it seemed too rushed. We should have selected a higher tier accommodation as the Tokyo and Osaka hotels were in less desirable areas, especially the Osaka Candeo Hotel, which was on a street strewn with garbage everywhere. The Tokyo hotel in Shinjuku was almost as bad. These were the only two areas in all of Japan that we visited where there was litter and garbage on the streets, but the Osaka one was by far the worst. It was disgusting.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

The nicest hotel we stayed in in Japan. Very pleasant, but shocked to find there is no restaurant available after breakfast, not even a coffee shop, and no bar in the hotel. Its not a big deal as there are numerous restaurants and bars in the area, its just a little inconvenience when you're tired and want to just hang out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Very small room, but super clean. The area was a mistake to choose as its somewhat sketchy.

Authenticity & Character
hard to get into the restaurant without a significant wait.
Location
its in a sketchy area with a lot of litter and dirty streets
Staff
We had the hotel forward our bags to a Yamato depot that the hotel staff assured us would be open on the Sunday we needed to pick them up It was closed and we had to leave on a cruise without our luggage. It cost $250 to have it forwarded to meet the ship almost a week later.
Cleanliness & Comfort
clean.
Candeo Hotels Osaka Namba
Osaka

dirty hotel, poor location

Authenticity & Character
seems like a fancy lobby but the hotel is dirty and unkempt. The "restaurant is actually a poorly run buffet cafeteria with terrible food and unhelpful staff. Our worst hotel experience in Japan.
Location
filthy streets and poor location.
Staff
Front desk staff OK, but severely overworked. This is a low end tourist hotel catering to the motorbus tour crowd.
Cleanliness & Comfort
filthy and uncomfortable. Tiny room with bed jammed against the wall. Tiny bathroom with the sink hanging over the toilet on one side and the small tub on the other. Barely room to sit down. Heat and A/C didnt work. Bathroom exhaust didnt work. The view out the window was of a concrete wall 1 meter away and exhaust stacks from the building next door. It was awful.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 20, 2025
Hi Joe, Thank you so much for taking the time to share your feedback — I truly appreciate your honesty. 🙏 I’m really glad to hear that overall, you had a great experience once everything was underway. That means a lot to us! I’m sorry to hear that the pace felt rushed at times and that the locations of the hotels in Tokyo and Osaka didn’t meet your expectations. Your comments about the surrounding environment, especially near the Osaka Candeo Hotel, are very helpful — we take that... Read more

Hi Joe,

Thank you so much for taking the time to share your feedback — I truly appreciate your honesty. 🙏

I’m really glad to hear that overall, you had a great experience once everything was underway. That means a lot to us!

I’m sorry to hear that the pace felt rushed at times and that the locations of the hotels in Tokyo and Osaka didn’t meet your expectations. Your comments about the surrounding environment, especially near the Osaka Candeo Hotel, are very helpful — we take that seriously, and I’ll look into alternative options in better neighborhoods for future guests, or your next visit if you'd consider coming again.😊

Warm regards,
Shona

Eleanor did excellent planning fir our tour...
Japan | Apr 9 - Apr 24, 2025

Sailesh
Sailesh P.
West Palm Beach, FL | Reviewed on May 18, 2025
Eleanor did excellent planning fir our tour and she is very professional Read more

Eleanor did excellent planning fir our tour and she is very professional

Hotel Reviews
Centara Grand Hotel Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
SIGNIEL SEOUL

Nice hotel with very modern facilities, staff was very nice and humble.

Authenticity & Character
Location
Location
Center in downtown
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel
Tokyo
Location
Staff
Cleanliness & Comfort
Grand Josun Busan

Great locstion

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Nishiki Market Food Experience
Nishiki Market Food Experience
Kyoto
Quality of Experience
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Gamcheon Cultural Village, Songdo Sky Walk and Jagalchi Fishery Market Tour
Gamcheon Cultural Village, Songdo Sky Walk and Jagalchi Fishery Market Tour
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Haedong Yonggungsa, Haewundae Beach and Traditional Market Tour
Full Day Haedong Yonggungsa, Haewundae Beach and Traditional Market Tour
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Gyeongju Tour with Bulguksa Temple and National Museum
Full Day Gyeongju Tour with Bulguksa Temple and National Museum
South Korea
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Full Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Seoul Han River Moonlight Music Cruise
Seoul Han River Moonlight Music Cruise
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Seoul
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 31, 2025

Hi Sailesh

Thank you so much for your kind words — I’m truly grateful for your feedback!

It was such a pleasure helping you plan your Japan and Korea trip, and I’m so glad to hear you had a great experience. If you ever start dreaming about your next adventure, I’d be more than happy to assist again.

Wishing you all the best in the meantime, and thank you once again!

Warm regards,
Eleanor

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.