Kimkim Trip Reviews for Japan

The trip took us to good locations and we saw what we came to see. However, much of the best parts of the trip were without the guides provided. Only two guides out of the many we had were memorable. The others were so-so or poor. In some cases, proficiency with English was insufficient to have meaningful conversation. On the trips, the food was commonly not great. In some cases, no choice about the specific meal was provided. In other cases, the meals were up to us to find with no particular guidance. The foodie night in Osaka led us to mediocre quality street food. The plan had problems. The plan had us go to a restaurant in Kyoto that was closed on that day. The plan scheduled us to go to the same temple on both of the first two days. We asked for a change ahead of time but that change was not communicated to the guide before we got there (or at least, she was unaware of the change). In one case, the plan sent us to a destination that intended us to climb many stairs but no notice of that was communicated in the plan. Given our age, that was a potential problem. Fortunately, we were with one of the good guides who noticed this and was able to take us to an alternative destination. The hotels were largely fine, although the ryokan in Hakone felt more like a commercial hotel than an inn. There was no indication in the guide that the train trip from Osaka to Kanazawa started with a local train and then transferred to a bullet train. Given the expense, I would not use kim kim again, but would pick local guides via Get your guide or equivalent.

Our visit to Japan was amazing from beginning to end. Our guides Nao and Yuki were wonderful. Nao was so happy for us to view Mt. Fuji and the beautiful cherry trees which were in peak form that day. She was happy to bring us shopping for some specific things and picked a great lunch spot on our Mt. Fuji day.
Yuki was especially concerned with us understanding him and even brought visual aids with him. He was constantly concerned with our comfort and happiness. He made time for us to stop for ice cream and shopping, brought us to my favorite lunch spot with the conveyor belts delivering our food and was very patient with our group of 8 women. He was a great translator during our tie dye experience and seemed to really enjoy showing us around.
We loved the first and last hotels, as they were a bit smaller and gave more personal service. The Kyoto Tokyu Hotel was very nice but maybe a little big and touristy for my liking, although they had a lovely gift shop.
I enjoyed Tokyo and Osaka as cities and also the surrounding areas. In Kyoto, maybe because of where we stayed I did not get a good feel for the city itself. However, we loved the tea ceremony, day in Miyama and the Philosopher’s Path, which we did from Kyoto.
All of our activities were so well planned and we enjoyed them all. Thanks to Sandy for the arrangements and for including everything we asked for.
Japan was so clean and beautiful. The people we met were gentle and polite. The food was delicious. The public transportation was easy to navigate. The bullet train was clean and comfortable. We even got lucky with the weather. Our only rain was during a travel day and our day at Mt. Fuji was sunny and clear.
Thank you, Sandy, for putting together a trip that I will remember fondly forever.
I will go to Kim.Kim again when planning my next adventure.
Marianne O’Shaughnessy

Had the trip ended before the last few days our rating would be higher. While we learned early on in our travels that we were often overscheduled for our taste, we consign some of that fact to our inexperience as travelers on such a complicated and lengthy itinerary. But toward he end, scheduling of trains and advice about luggage that produced a very compressed day in beautiful Hakone, and that cut short our stay at a ryokan that kept us from fully enjoying what we'd paid handsomely for, really hurt our experience. That same scheduling issue rushed us to Tokyo so that we could sit around with nothing to do while we waited for our hotel room to become available. As noted, we're not experienced enough travelers to have picked up on these shortcomings before they happened but, to Cory's credit, in the times when we did request revisions to other trip plans she responded quickly and effectively.

I also give her credit for easing the concerns I felt about having received a diagnosis of gluten intolerance in the weeks before the trip began. Cory was very helpful in finding places that could accommodate my restrictions--something that isn't necessarily easy in Japan given the predominance in its cuisine of gluten-containing soy sauce.

All in, while we had a great time overall in lovely Japan we were disappointed by plans made toward the end of the trip that wasted our money and hurt our experience in what should have been a highlight of the experience.

Both of our guides were good. One we were with shortly and was a more focused day of getting to many places. He did a good job of coming up with some additional day of options and a great lunch rec. Young we had for 4 days and we really liked her. She was a bit soft spoken /quiet but very nice and knowledgeable and we found if we asked lots of questions we got lots of history and current info about not only the places she took us but also modern Japan life. Really enhanced our trip to learn about the history, shrines and temples. Getting around by train /bus was great for us and she had to work harder than if we had driver to navigate public transport for sure. Hotels were all nice. It was great. The only note is to warn guides we will want lots of restaurant recs (as where we’ll be is not always areas they’ve eaten. We had good luck using tablelog and AI ) and the food at the Hakone onsen was not very good. But we went out for great meals nearby.

Our Japan tour had something for everyone. We especially enjoyed the smaller places- Hakone, Koyasan and Nara. Food was excellent, kids stayed interested and we decided before we had even left that we will need to go back!

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Great location and big breakfast buffet.

Authenticity & Character

Location

Right near station , shrine and restaurants in Asakusa

Staff

Cleanliness & Comfort

MIMARU Osaka Shinsaibashi West

Good for families, otherwise quite basic

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mimaru Kyoto Station

Kyoto

Close to Kyoto station. Fairly basic.

Authenticity & Character

Location

Not near many sights, but close to station.

Staff

Lo

Cleanliness & Comfort

Mt. Koya temple stay

Koyasan

Authentic Japanese temple stay.

Authenticity & Character

Location

Close to the center of town

Staff

Friendly and explained everything well

Cleanliness & Comfort

Hotel Gracery Shinjuku

Tokyo

Gritty neighborhood, only dirty place we encountered in Japan. Inside the rooms were quite small, even by Japan standards. Didn’t find the novelty of the Godzilla to outweigh the vibe of the neighborhood that was not at all family friendly.

Authenticity & Character

Location

Good if you want that specific scene, but not our vibe.

Staff

Cleanliness & Comfort

Activity Reviews

Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven

Tokyo

Samurai and Ninja Museum with Experience

Kyoto

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Excellent way to enjoy kimonos and participate in a tea ceremony

Quality of Experience

Full Day Osaka Discovery with Cup Noodles Museum

Osaka

The Cup Noodles museum was fun, but we didn’t need a guide here and she didn’t even help us by translating despite participating in the activity herself. She was hard to hear and kids thought she was mean

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka-Nara Day Trip

Osaka

Quality of Experience

Guides, Drivers and Staff

Guide was excellent and gave us some personalized tips.

Transport

A Hands-on Cooking Experience: Nigiri Sushi and More

Tokyo

A bit long for our group- more geared toward adults

Quality of Experience

Guides, Drivers and Staff

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

Quality of Experience

Guides, Drivers and Staff

The prospect of planning a trip to Japan with my two young kids was so overwhelming that we turned to KimKim for help and I’m very glad we did. They had a basic outline for a family trip to Tokyo, Osaka, and Kyoto that we were able to tweak to suit our preferences. There was a great mix of fun for the kids (Disney, Universal) and sightseeing for the adults (Meiji Shrine, Mt. Fuji, etc.) for the adults. All of the transportation was booked beforehand and seamless. Eleanor (our local specialist) always answered my questions quickly and she checked in throughout our trip to make sure everything was going well. A special thanks to our tour guides Machiko, Nick, and Sunny who were so knowledgeable and patient.

Winnie was very professional and responsive at all times. There is a time difference of 7 hours between us and it never felt like it.

We had a lot of issues with rescheduling and postponing the trip due the war in Iran.

We finally decided to take the trip and therefore the team of Odynovo and Winnie only had a week to plan our trip (since it was initially postponed).

They delivered a great full private tour that respected our requests and real time modifications.

All the guides and drivers were very responsive, kind and respectful.

I would highly recommend working with Odynovo Tours and specifically Winnie.

We really enjoyed our trip to Japan. The planning and service from Winnie was excellent.
Even there were some issues, Winnie resolved it very professional and quick and they even offered us a nice lunch as excuse for it.
The booked drivers were always in time and the cars in very good shape. Most of the hotels we liked. The guided tours were interesting and the guides friendly and knowable.
We saw really a lot. It was high saison, so too many people which made the trip a little stressful, but the rides in in Shinkansen were peaceful.
We saw Tokio, Hakone, Kyoto, Hiroshima and Osaka. We skipped the trip from Osaka to Nara, because it was to much and we enjoyed a free last day in Osaka with a little shopping.
Thank you very much, we would highly recommend the KimKim service.

Kimkim helped us pack in great sites, great bites, and eclectic shopping areas into this 8-night trip! Ben worked with me throughout the planning process, and together we were able to curate a trip that would be memorable for our family of four, including a 16 and 18-year old. We were even able to make some tweaks based on areas my son wanted to see.

Our first full day in Tokyo, we were greeted by our guide, Peter. After handing out our Pasmo cards and train tickets for the trip, we set off at a quick clip to see different areas of Tokyo and learn to navigate the transit system. Peter took time to talk with each of us as we set out, and our son particularly enjoyed talking with him. We checked out a food market, then went to a sushi-making class! We all enjoyed that. We went to a beautiful shrine, and then to Harajuku to visit Pokemon Center and explore secondhand stores. He even took us to Shimokitazawa, which we'd had scheduled for Day 3! We finished up in Shinjuku. By the end of that day, we all felt so tired, but confident we could navigate the transit system!

Peter met us on our second day as well, and we drove out to the Mt Fuji / Five Lakes region for a day trip. The private car was incredibly comfortable, and we enjoyed watching the city fade away and the hills dotted with blooming cherry trees roll in. We were incredibly lucky to see Mt Fuji! We climbed up many stairs at a park for iconic views of Mt Fuji and Chureito Pagoda and peak cherry blossoms! Peter was fantastic to snap photos of us often--I really appreciated that! He also managed to secure the last 4 seats for us for a short boat cruise on Lake Kawaguchi. We also went to a museum where we could learn more about the history of Mt Fuji and the Five Lakes region and how it has formed over the millennia. We then enjoyed a lunch from a spot Peter mentioned was more like "Japanese fast food." While we did receive it quickly, it reminded me in no way of American fast food! Delicious.

After bidding farewell to Peter, we explored other parts of Tokyo, including Akihabara. Our hotel was in Ginza, and it was quite easy to get anywhere from the train lines close to us.

We had no problem navigating to Tokyo Station to catch the Shinkansen to Kyoto, and our hotel was just a few minutes away. We enjoyed visiting the Fushimi Inari Shrine, and found a hiking trail to enjoy some time up there without the crowds. Amanda was our guide here . Though very quiet, she is very easy to talk with and is very informative. She took us to Arashiyama, where we went to the bamboo park and walked around the area. Our family rented bikes for a bit and enjoyed a bike ride by the river, then we met up for lunch. Amanda then took us to the Monkey Park where we could observe Japanese Macaques. Amanda was great at taking a manageable pace up the mountain, and offered breaks at regular intervals. It was very crowded, but we enjoyed seeing these animals up close. We headed back to Kyoto and Amanda guided us into Gion and explained geisha culture to us.

Amanda was also our guide for our second Kyoto day, which I called Temple day. We were able to visit Kinkaku-ji Temple and marvel at the gardens and the golden temple, then went to Ryoan-ji Temple to appreciate minimalist beauty. It was truly quite a contrast. We took a train to Nara, where we visited Todai-ji Temple. We were absolutely blown away by this temple, its construction, its massive size, and the stunning larger-than-life Buddha inside. I was so glad to have included this in our trip!

We got to Osaka, and Ursula met us to go explore Himeji Castle. We had the opportunity to tour the grounds with a volunteer who spoke English, and he told us so much more about the castle's history that we would not have gotten on our own. It was really quite a treat to explore this historic site. Ursula was a great guide, and helped us find a delicious food spot before touring the Kokoen Garden. We explored the area around our hotel on our last evening in Japan.

I cannot thank Kimkim enough for helping to make this such a memorable trip for our family!

We had an absolutely amazing trip!!! Every detail was meticulously planned by Ben. From our great drivers and guides to having the last seat of the bullet train reserved for our extra luggage. I never would have thought of doing that but it was a huge help since we bought a lot of souvenirs! Peter was our guide in Tokyo and Mt Fuji and he took the most beautiful photos of my daughter and I. It was so nice to be in the pictures instead of behind the camera and I am so thankful for those memories.
We ate at several local restaurants that were fantastic and we were the only tourists there. I would never have found these places without my guides Peter and Takizawa.
Peter and Takizawa went above and beyond my expectations as guides and Ben was so accommodating to my teenage daughters many requests and planned everything out so perfectly. The drivers were always on time and let me know their plate numbers and names on WhatsApp. They always offered to carry our luggage and were very polite. The cars were always clean and they drove safely. I was so happy that I didn't have to drive in that insane traffic!
I could never have planned this on my own and I am so happy that I chose KimKim!

Our guides were wonderful...Very friendly, knowledgeable, punctual, and informative - Everything one would look for in a guide ! The tip to use TaxiGo for some travel was also a Great Tip - they were amazingly quick and affordable !!

Hotel Review

Hotel Forza Osaka Namba Dotonbori

3 beds to a room made this a bit crowded, but only for the very short time we were actually in ;-) ! Extremely well situated, clean, very friendly and fast service, good breakfast options!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji

Japan

The Nijo Castle was really cool. The grounds were amazing and very interesting. The tour of all (33) rooms inside was neat but could have been shorter. The temple and the shrine were also really interesting and good to visit; just not really my area of interest to spend much time there.

Quality of Experience

Guides, Drivers and Staff

Transport

What a great trip! Eleanor was great to work with and help us figure out where we wanted to go and what we wanted to see. The transfers to and from the airports went well. Our Tokyo city highlight walking tour with Ken was very informative and enjoyable. The Kyoto cultural treasures tour with Satomi was also very good. She was flexible as to what we wanted to see and answered so many of our questions. We also enjoyed the Foodie Tour in Osaka. Our hotels in Tokyo, Osaka & Kyoto were all great. Good breakfasts and great locations. The Go taxi app worked well. Getting around by subway was sometimes challenging but good. Japanese people were very helpful when we got totally lost!

All of our guides were tremendous and Leny and her staff checked in with us frequently to make sure all was going okay. Even when we had a train snafu (missing our stop) she was helpful in getting us "back on track." The hotels were all clean and met our needs. I will definitely use KimKim again!

Activity Reviews

Cycling tour in the Kyoto Countryside

Kyoto

Due to poor weather, we ended up not cycling. Instead, we were treated to the company of a tremendous guide who was so proud to show off her community. It was not a sightseeing trip, it was an experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip from Tokyo to Mount Fuji with an English-Speaking Driver

Tokyo

Our guide knew to take us to a smaller, intimate space as he could sense our love of the outdoors and nature. Maki-san was fantastic! He also had us buy our tickets for the cable car lift, then we had an hour to explore more rather than standing around. We enjoyed his company!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)

Tokyo

A great way to start our trip and acquaint us with Tokyo and the subway too!

Quality of Experience

Guides, Drivers and Staff

Excellent selection of experiences and places but the logistics were somewhat lacking. Every tour, event and place was excellent and the service was great, but there were a number of logistical oversights: closed locations, special ticket requirements for the dates we were scheduled, a wrong ticket time for a train. I don't regret using the service, but I will not do so again due to the anxiety of these logistical failures.

Activity Reviews

Kaiseki Dinner

Kyoto

Quality of Experience

Food was good, especially the lobster soup

Guides, Drivers and Staff

service was a little slow, no english, but very kind and helpful

Transport

hard to find, google is bad about floor numbers

Samurai Sword Experience for Adults in Kyoto

Kyoto

Quality of Experience

very basic but fun and included the museum tour

Guides, Drivers and Staff

Transport

Kimono Rental Kyoto

Kyoto

Quality of Experience

slick shoes for rainy day is my only complaint, I fell on the temple steps but luckily was unharmed

Guides, Drivers and Staff

Transport

The recommended walking path was ridiculous, much too far

Hands-On Japanese Knife Making in Kyoto

Kyoto

Quality of Experience

Guides, Drivers and Staff

Transport

Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour

Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tokyo Night Foodie Tour in Shinjuku

Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sandy was a wonderful support for this bucket list trip! She was very responsive to our requests for modifications during the planning stages and very supportive while we were on the trip

Hotel Review

Hakoneyumoto Onsen Yaeikan

It was wonderful to experience a royken. The simplicity of the room was a bit of a surprise but it truly had everything we needed We won’t need to repeat sleeping on the floor!

Authenticity & Character

Private onsen authentic Japanese dinner and breakfast

Location

We expected to be able to take a taxi to hakone station That was not an option We walked to the local train station and took a train to hakone

Staff

Clearly state we would need to walk to local train station

Cleanliness & Comfort

Activity Reviews

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

The Kimono Tea Ceremony at Kyoto Maikoya was a lot of fun. The women who dressed us made the experience enjoyable and adorable. We truly enjoyed it.

One Day Miyajima Island and Hiroshima Tour

Japan

The visit to the Hiroshima museum was an extremely emotional yet unforgettable experience. It was something I am very glad to have experienced, despite the emotional weight of it.

Gion Geisha Walking Tour

Kyoto

Did not like getting a presentation from a Norwegian immigrant who learned about geishas from her father in law Her views were tainted and not authentic

Quality of Experience

Discuss trip on a quiet street not a busy street corner

Guides, Drivers and Staff

Transport

Own way

A Hands-on Cooking Experience: Nigiri Sushi and More

Tokyo

Very patient and kind teachers

Quality of Experience

Guides, Drivers and Staff

Very patient

Transport

We went by ourselves

Chase Cherry Blossom with Tsukiji Outer Market in Tokyo

Tokyo

If cherry blossoms are not yet in bloom it would be good to exchange that experience to something more relevant

Quality of Experience

Great to visit the market

Guides, Drivers and Staff

Transport

We just got back from Japan and everything was perfect! Mari worked with us to create the perfect experience. My husband got to forge a knife with a 7th generation knife maker in Kyoto. We incorporated private tours with small group tours. We loved our cooking class with Niko in Osaka. I would highly recommend KimKim Tours.
Mary from Ohio

Hotel Reviews

The Tokyo Station Hotel

Tokyo

It was great to get off the train from Osaka and have a hotel employee meet us at the train platform.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Conrad Osaka

Osaka

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ace Kyoto

kyoto

Fun bar and great pizza!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palace Hotel Tokyo

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour

Kyoto

Great guide! Very crowded!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Osaka Home Feast: Cooking, Culture & Sake Discovery

Osaka

Quality of Experience

Guides, Drivers and Staff

Transport

Kyoto Sake Brewery Tour (Adults only)

Kyoto

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Japanese Knife Making Experience in Kyoto

Kyoto

A real “hands on” experience!

Quality of Experience

Guides, Drivers and Staff

Transport

English-Speaking Assistant from Tokyo Hotel to Tokyo Station

Tokyo

Well worth it!

Quality of Experience

Guides, Drivers and Staff

Transport

I wanted a once in a lifetime experience and my agent DELIVERED. The hotels were exquisite and perfect, the tours were well planned with the sites and guides being kind and informative.

Hotel Reviews

Hilton Kyoto

Kyoto

My grandson's favorite. Beautiful and spacious. Well located by shopping areas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hakone Kamon

Hakone

A true japanese experience Such gracious kindness!

Authenticity & Character

It was like stepping back into another world

Location

Staff

Cleanliness & Comfort

The Prince Sakura Tower Tokyo

Tokyo

Graceful, beautiful, comfortable and the staff was gracious and welcoming

Authenticity & Character

The landscaping and view out the window of the restaurant was gorgeous

Location

Close to train station

Staff

Cleanliness & Comfort

Everything was perfect

Activity Reviews

Half Day Kyoto Tour with English Speaking Guide & Vehicle

Japan

Kyoto was a favorite city

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Hakone Tour with English Speaking Guide and Vehicle (Private)

Hakone

A beautiful day to be in hakone

Quality of Experience

Guides, Drivers and Staff

Transport

Harajuku Meiji Shrine Walking Tour in Tokyo

Tokyo

The guide did a great job explaining the history and meaning behind the shrines and traditions

Quality of Experience

Guides, Drivers and Staff

Transport

Relaxing Evening: Private Onsen and Kaiseki Dinner

Hakone

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome (Irrashaimase) to Tokyo!

Tokyo

Quality of Experience

Guides, Drivers and Staff

Wagyu Beef & Sake Paring Foodie Tour in Ginza

Tokyo

Wagyu dinner was great. Tried sake The sweets were yummy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

East Tokyo Highlights: Half-Day Private Tour with Guide & Vehicle

Tokyo

The market is overwhelming for first timers so it was helpful to have someone help us navigate to the hest stalls

Quality of Experience

Guides, Drivers and Staff

Transport

Watch Morning Practice at a Sumo Stable (Small Group Tour)

Tokyo

A highlight

Quality of Experience

Guides, Drivers and Staff

Transport

The booking process was very easy. The pricing was a bit opaque, but in the end I feel it was a good value. Their planning made the trip very enjoyable. We had three guides ; Shira (Tokyo), Hal ) Kyoto and Mieko(Hiroshima) all were very good and extremely professional.

This was a wonderful trip, however in my own personal opinion there was not enough information on getting around Kyoto Station. Considering that it was all our first times navigating Kyoto Station, my family and I found it very confusing and overstimulating. But in a way, it did prepared us for our next trip to Japan. The trips itself were fantastic, I’d highly recommend walking tours to those wanting to discover more of a certain area. Nevertheless, Leny was a wonderful itinerary planner, very patient and meticulous. Highly recommend her for those wanting to explore Japan.

Hiking the Kumano Kodo was a phenomenal, life-changing experience. We had a marvelous trip and appreciated Kimkim's support in making it happen. That said, we were frequently frustrated before and during the trip with the lack of communication from our local specialist, Shona. This was our third trip with Kimkim and it will probably be our last. Our previous experiences traveling to Chile and Columbia were excellent; our local guides helped us to craft thoughtful, personalized itineraries well in advance so we could get excited and took care of all of the logistics while we were in each country. When I got sick in Columbia, our specialist was able to rebook our flight at a moment's notice. In Chile, our local guide found restaurants that met our dietary restrictions and spoke with staff at hotels to make sure we got whatever we needed.

By contrast, Shona did not finalize our itinerary or send detailed information (including about what to pack) until after we had landed in Japan. I understand that she struggled to find us accommodations along the route and it took effort to do so (as she reminded us several times), although I'm still confused as to why. She claimed our dietary restrictions were not acceptable -- one of us is a vegetarian, the other eats chicken and fish but not red meat -- but at each hotel, they were able to accommodate when we asked. We suspect that Shona was not willing to call places; she referenced waiting for emails to be returned several times, even when the issue was time-sensitive.

Sometimes Shona had done the work, but didn't communicate that to us. We asked her several times before we left home to confirm that we had travel booked between parts of our route, and it wasn't until after we landed in Japan that Shona let us know what had been arranged. If we'd been able to review beforehand, we would have identified several issues. For example, the only transportation option on one of the days was a 6:50AM bus. Shona noted the bus time but did not explain that we needed to work with the hotel to pre-arrange breakfast and lunch because it was before the kitchen opened, or that we could try to arrange a private taxi if desired but had to do so as soon as we checked in because there's only one taxi available in the region. We also asked Shona multiple times before our trip began to rebook our train tickets on the last day because she had scheduled us to arrive at the airport 6 hours early, but she didn't change the time until the day before and complained about having to do so.

In comparison to our first two Kimkim trips, we were disappointed with the level of support we received, which makes us less enthusiastic about using them again or recommending them to others.

Activity Review

Osaka day trip with Kuromon Market

Osaka

Quality of Experience

Guides, Drivers and Staff

Transport