Kimkim Trip Reviews for Japan

4.7
Based on 672 ratings
Read 672 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Nice trip to Japan
Japan | May 28 - Jun 10, 2026

Zvonko
Zvonko D.
Kranj, Slovenia, Europe | Reviewed on Jul 01, 2026
Overall, we had very nice trip to Japan although we had terrible start because of delayed arrival. Let me summarize key points:
- Planning part was quick and effortless. It was good that we specified pretty clearly what we would like to see, so Shona was able to put together attractive plan in just few iterations. Shona was always promptly responding to our questions and suggestions in preparation phase, and she was also actively “taking care” of us during our trip in Japan.
- We... Read more

Overall, we had very nice trip to Japan although we had terrible start because of delayed arrival.

Let me summarize key points:
- Planning part was quick and effortless. It was good that we specified pretty clearly what we would like to see, so Shona was able to put together attractive plan in just few iterations. Shona was always promptly responding to our questions and suggestions in preparation phase, and she was also actively “taking care” of us during our trip in Japan.

- We were satisfied with our accommodations. It was quite smart that hotels in Kyoto and Osaka were just walking distance from railway stations; this proved convenient also when we were exploring towns on our own.

- All the commuting went smoothly. We were slightly worried about traveling with Shinkansen trains, but it was perfect.

- All our activities were executed professionally and correctly timewise. In general, we hoped that knowledge of English language would be even better, but we have been in Japan before and we know that this is a general problem. Let me repeat that all the guiding was done well, but as we are also not native English speakers, we sometimes had minor problems communicating.

At the end let me add one “friendly warning” to both Kimkim and Odynovo:
- Nowadays most of travelers know very well how to use ChatGPT, booking.com, Viator…, so it is a fair question what are the “added value reasons” for traveling with Kimkim/Odynovo. It is definitely not price or paying terms; in many cases free cancelation till last day is now part of standard conditions if you book directly. From our perspective main reasons are therefore security (to have somebody local to call in case of a need) and flexibility in case that you must or would like to change something.
o In our trip to Japan security part was perfect: Shona was always available and we had WhatApp numbers of all involved persons.
o Regarding flexibility it could be better: unfortunately, we had one serious problem at the beginning and one minor problem with cancelation of one activity. In both cases Shona was trying hard, but because even Odynovo is mostly just a “middleman”, the results were not optimal.
- I hope my friendly warning is clear: we (travellers) are more and more demanding, so you as organizers might need to be involved more than just as middlemans.

Best regards

Zvonko

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jul 02, 2026
Hi Zvonko, Thank you so much for your thoughtful and honest feedback—I truly appreciate it. I'm so glad that overall you had a wonderful trip, despite that difficult start with the delayed arrival. It means a lot to me that you found the planning smooth and felt well taken care of throughout your journey. I also really appreciate your kind words about the hotel locations and the seamless Shinkansen experience—that's exactly the kind of comfort I always hope to provide. Regarding your very... Read more

Hi Zvonko,

Thank you so much for your thoughtful and honest feedback—I truly appreciate it.

I'm so glad that overall you had a wonderful trip, despite that difficult start with the delayed arrival. It means a lot to me that you found the planning smooth and felt well taken care of throughout your journey. I also really appreciate your kind words about the hotel locations and the seamless Shinkansen experience—that's exactly the kind of comfort I always hope to provide.

Regarding your very fair "friendly warning". You're absolutely right that travellers today are more savvy and demanding than ever, and I fully agree that flexibility is where we need to step up. I'm truly sorry that in your case, despite my best efforts, the results weren't as smooth as they should have been. Please know that we've taken your words to heart, and we'll be pushing harder—both internally and with our local partners—to ensure we respond faster and more effectively when things go wrong, rather than just acting as a middleman.

Your honesty helps me grow, and I genuinely hope to have the chance to welcome you back to Japan one day—and deliver an even better experience next time.

Warmest regards,
Shona

Incredible family graduation trip - Japan & South Korea!
Japan | Jun 16 - Jun 30, 2026

Z
Zoe M.
Dallas, TX | Reviewed on Jul 01, 2026

Our family trip was a wonderful experience, and booking was incredibly easy with the help of our specialist, Winnie! We especially loved the Kyoto Zen Meditation & Garden Tour, the Gyeongbokgung Palace tour, and our excursion to Sokcho and Seoraksan National Park.

Huge shoutout to our guide, Mr. Sebastian Eom, who accompanied us for the final four days of our trip. I really cannot recommend him enough for any travelers to Seoul looking for an English-language tour!

Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Jul 02, 2026

Hi Zoe,
Time has flown—it’s already the end of your trip! It has been such a pleasure getting to know your family, and you’ve truly been wonderful guests.😊

I will make sure to pass on your kind words and appreciation to Mr. Sebastian.

Please feel free to reach out anytime if you plan to visit Japan, South Korea, or China in the future. 💕

Best wishes,
Winnie

Excellent Experience
Japan | Jun 20 - Jun 29, 2026

Peggy
Peggy M.
Portland, OR | Reviewed on Jun 30, 2026
All of the guides were very helpful and knowledgeable. They didn’t just give us a tour, but assisted with our planning and came up with suggestions that would work better. They were all very enthusiastic and loved what they do. Kimkim did an amazing job helping us plan our first trip to Japan. Read more

All of the guides were very helpful and knowledgeable. They didn’t just give us a tour, but assisted with our planning and came up with suggestions that would work better. They were all very enthusiastic and loved what they do. Kimkim did an amazing job helping us plan our first trip to Japan.

Hotel Reviews
Hotel Nikko Narita
Narita
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hotel Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hiroshima Tokyu REI Hotel
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Yumoto Onsen Tsuki no Yado Sara
Hakone
Authenticity & Character
Very authentic; amazing location next to river
Location
Great location, close to station
Staff
Cleanliness & Comfort
The Knot Tokyo Shinjuku
Tokyo
Authenticity & Character
Location
Good central location
Staff
Cleanliness & Comfort
Activity Reviews
Enjoy Temples & Bamboo Grove in Kyoto
Enjoy Temples & Bamboo Grove in Kyoto
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Nara Day Tour from Kyoto
Nara Day Tour from Kyoto
Kyoto

Our guide was so helpful and knew how to adjust our activities due to the weather and timing of our next locations. She also helped us find the information we needed to make sure our departure was smooth without us asking. She voluntarily helped us plan ahead.

Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Our guide was so helpful and knew how to adjust our activities due to the weather and timing of our next locations.

Quality of Experience
Guides, Drivers and Staff
Transport
1-Day Tour: Port City Kure - Cruise, Battleships, Submarines & More!
1-Day Tour: Port City Kure - Cruise, Battleships, Submarines & More!
Hiroshima

Our guide was extremely knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Hakone and Lake Ashi Tour with Hakone Tozan Railway
Full Day Hakone and Lake Ashi Tour with Hakone Tozan Railway
Japan

Very authentic experiences; liked variety of a smaller town

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven
Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven
Tokyo

Appreciated guide taking us to viewpoints and some areas not specified (e.g. Gojira head)

Quality of Experience
Guides, Drivers and Staff
Transport
Guide was super helpful in teaching us the subway system so that we could do it on our own later
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Jun 30, 2026
Hi Peggy, Greetings from Ada. Thank you so much for taking the time to share this—it really means a lot. I’m very happy to hear that the guides made such a positive difference during your trip, not just showing you around but also helping shape the experience along the way. We always try to work with guides who are not only knowledgeable, but also genuinely passionate about what they do, so it’s wonderful to know that came through. I’ll also make sure to pass your kind words back to the... Read more

Hi Peggy,

Greetings from Ada.

Thank you so much for taking the time to share this—it really means a lot.

I’m very happy to hear that the guides made such a positive difference during your trip, not just showing you around but also helping shape the experience along the way. We always try to work with guides who are not only knowledgeable, but also genuinely passionate about what they do, so it’s wonderful to know that came through.

I’ll also make sure to pass your kind words back to the team and the guides—they will be really happy to hear this.

It was a pleasure helping you plan the first trip to Japan for you and your son, and we truly appreciate you choosing Kimkim. I hope we’ll have the chance to help you plan your next adventure as well.

Best regards,
Ada

We love Kyoto.
Japan | May 26 - Jun 9, 2026

Sara
Sara W.
Newark, NJ | Reviewed on Jun 29, 2026
Eleanor helped plan the trip so perfectly. We began at Mizumari, a Ryokan on the Izu Peninsula for 4 glorious, restful days. The food was amazing. We took walks to waterfalls and went to the beach. From there we traveled to Kyoto. The train station at Kyoto was incredibly confusing and we struggled to find the hotel which was right there. Finally, a cook at the hotel showed us where it was. Otherwise, the app that was provided gave us all the information we needed to find temples,... Read more

Eleanor helped plan the trip so perfectly. We began at Mizumari, a Ryokan on the Izu Peninsula for 4 glorious, restful days. The food was amazing. We took walks to waterfalls and went to the beach. From there we traveled to Kyoto. The train station at Kyoto was incredibly confusing and we struggled to find the hotel which was right there. Finally, a cook at the hotel showed us where it was. Otherwise, the app that was provided gave us all the information we needed to find temples, museums, Saihoji and wander the city. One rainy day we went to the Kyocera museum and were awed by the work of Ida Shoichi. We were in Kyoto for a conference with Japanese Psychoanalysts and Eleanor found us a hotel right around the corner from the conference. The conference was a highlight of the trip. Getting to meet people who live and work in Japan--not just hit the tourist spots. Wandering around the area where the conference was, gave us an additional feel for the city. We found the wood block prints of Hokusai--the 36 views of Mount Fuji, a fabulous food market and incredibly friendly, open people to chat with. Our final meal was with in a teeny restaurant with a couple who made us noodle soup. We fell in love with Kyoto.

Hotel Review
MIZUMARI (水鞠)
Kawazu

We had a fabulous time at Mizumari, The little house we stayed in was lovely, spacious and serene---along side a gurgling stream and with it's own onsen. The staff was incredibly gracious and the food was amazing and full of surprises. The chef mixed textures and flavors that were delicious and so incredibly interesting. We had day trips to waterfalls and to a beach. The beach was not fabulous, but we wandered a grocery store which was really interesting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 02, 2026

Hi Sara,

Thanks so much for your lovely feedback! I’m really happy to hear you had a wonderful time in Japan 😊. I'm also glad the app worked well for you, and that the directions and information I added helped you get around and find the sites easily throughout the city🎉. Wishing you many more amazing travels ahead, and hope to work with you again in the future!

Best,
Eleanor

Great support
Japan | Jun 17 - Jun 21, 2026

Julia
Julia P.
Ashburn, VA | Reviewed on Jun 29, 2026
It was great to work with Shona on planning this trip. I was really glad for her help as I didn't have the knowledge to put together this trip myself, since I was trying to get "off the beaten track" for my trip. Everything went very well on my trip and I had the peace of mind that everything was prepared for me. Read more

It was great to work with Shona on planning this trip. I was really glad for her help as I didn't have the knowledge to put together this trip myself, since I was trying to get "off the beaten track" for my trip. Everything went very well on my trip and I had the peace of mind that everything was prepared for me.

Hotel Review
Kirishima Momijidani Seiryuso

I highly recommend this ryokan. First, the staff are exceptionally friendly and helpful! I can't say enough about how wonderful everyone was across the board. Second, I loved how remote feeling this location was. It was right outside of a small town, but the whole hotel is surrounded by forest making it feel like you are really out in nature. Third, I loved the variety of hot springs. There were two indoor options plus an outdoor onsen that was magical to visit at night. It sits right next to the rushing river. Guests can reserve time in both the private indoor and private outdoor onsen each day. Finally, the meals are exceptionally well prepared. I was especially appreciative of the chef's work to create unique meals for each of my dinners that suit me as a vegetarian.

Authenticity & Character
The private outdoor onsen next to a roaring river was an enjoyable way to relax and connect with nature.
Location
I love how the hotel feels isolated, away from everything.
Staff
All of the staff was incredibly friendly and helpful. Several of the staff speak English.
Cleanliness & Comfort
My room was very clean, comfortable, and spacious. I had a second floor room with a nice balcony looking out into the forest.
Activity Review
Day Trip  Ebino Kogen Plateau & Kirishima Shrine
Day Trip Ebino Kogen Plateau & Kirishima Shrine
Kagoshima

Both Kirishima Shrine and Ebino Kogen Plateau were unique locations that I'd encourage anyone in the area to experience. Walking around the Shrine was peaceful and relaxing. Ebino Plateau was a great way to experience a different landscape and connect with the volcanic natural history of the region. I highly recommend visiting the Ebino Eco-Museum Center, especially after a hike as it is a nice way to relax and learn about the region.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 30, 2026

Thank you very much for your kind feedback. Your recognition of the travel arrangements is truly my motivation to keep improving and delivering better service.

Hi Julia,
I sincerely appreciate your support and cooperation throughout the planning process. It has been a real pleasure assisting you.

I truly hope to have the opportunity to plan your next trip in the future. Wishing you continued success, smooth in life, and good health.
Best
Shona

First time trip to Japan!
Japan | May 16 - May 25, 2026

C
Chelle J.
Canada | Reviewed on Jun 29, 2026
I've used kimkim in the past for a trip with my best friend. This time I decided to use their services for a trip with my sister. Overall, the trip featured all the aspects we wanted to touch on on our trip. Every guide we had was great and the trip was paced out well. You can't really escape from walking too much in Japan but even with all the walking, we enjoyed the pace and all the activities. It's definitely pricier to experience Japan this way but since it was our first time, we wanted... Read more

I've used kimkim in the past for a trip with my best friend. This time I decided to use their services for a trip with my sister. Overall, the trip featured all the aspects we wanted to touch on on our trip. Every guide we had was great and the trip was paced out well. You can't really escape from walking too much in Japan but even with all the walking, we enjoyed the pace and all the activities. It's definitely pricier to experience Japan this way but since it was our first time, we wanted it to be hassle free so it was very convenient to have everything booked for us and to just enjoy the trip. The few times we had to get to places on our own, the instructions were clear and I knew my specialist was not far away if I needed them. I will definitely visit Japan again and may consider using Kimkim for it but perhaps be even more particular about where I want to go so that it would be most beneficial to pay for a service to plan for it.

Hotel Reviews
Richmond Hotel Premier Kyoto Ekimae
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
It was clean and comfortable but our window faced a wall which was kinda sad.
Hakone Kowakien TEN-YU
Hakone

Would definitely visit again - location was stunning and food was amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Knot Tokyo Shinjuku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

So much fun! Learned a lot too.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Food was great and filling, our guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Sushi & Home Cooking Class from Market to Table near Asakusa
Sushi & Home Cooking Class from Market to Table near Asakusa
Tokyo

One of my favorite parts of my trip. Alice was our guide and she was a lot of fun. Learned a lot and made the best sushi. Would love to have another class with her in future.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Temples & Bamboo Grove in Kyoto
Enjoy Temples & Bamboo Grove in Kyoto
Kyoto

Asuka was our guide and she was awesome!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

Got lucky and could see mt Fuji

Quality of Experience
Guides, Drivers and Staff
Driver was great- she was super helpful, patient and overall just a great driver.
Transport
Tokyo Highlights: A Day of Tradional & Modern Culture with Local Life
Tokyo Highlights: A Day of Tradional & Modern Culture with Local Life
Tokyo

Our guide was Yoshi and he was awesome

Quality of Experience
Guides, Drivers and Staff
Yoshi! Highly recommend
Transport
We took public transit and it was a good experience
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Jun 29, 2026
Hi Chelle, Greetings from Ada. Thank you so much for taking the time to share such thoughtful feedback.❤️ We’re really happy to hear that your trip with your sister went smoothly and that the experiences, pacing, and guides all worked well for you. Japan can definitely involve a fair bit of walking, so it’s great to know the balance of activities still felt enjoyable and comfortable for you both. It also means a lot to hear that the planning and on-the-ground support helped make your... Read more

Hi Chelle,

Greetings from Ada.

Thank you so much for taking the time to share such thoughtful feedback.❤️

We’re really happy to hear that your trip with your sister went smoothly and that the experiences, pacing, and guides all worked well for you. Japan can definitely involve a fair bit of walking, so it’s great to know the balance of activities still felt enjoyable and comfortable for you both.

It also means a lot to hear that the planning and on-the-ground support helped make your first trip feel hassle-free, especially when navigating a new destination. That’s exactly what we aim for.

We truly appreciate your trust in using our services again, and we’d love to help you plan your next Japan trip whenever you decide to return — especially with a more tailored focus on the specific regions or experiences you want to dive deeper into.

Wishing you many more great travels ahead with us😊
Best regards
Ada & Kimkim

Great experience with kimkim!
Japan | Jun 17 - Jun 26, 2026

E
Eric H.
Ashburn, VA | Reviewed on Jun 29, 2026

We had a great experience with kimkim! They put together a fantastic itinerary based on our desired experience and everything was well structured. Our local specialist, Cannon, was terrific and very helpful and responsive. And the local tour guides provide by kimkim were AMAZING! We loved all of them! We'd definitely recommend using kimkim!

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jun 29, 2026

Hi Eric,

Thank you so much for taking the time to leave such a wonderful review. I truly appreciate it!

I'm delighted to hear that you were happy with your trip and that everything met your expectations. It was a pleasure helping you plan your journey.

I hope we'll have the opportunity to help you explore even more destinations with Kimkim in the future!

Best regards,
Cannon

Best honey moon!
Japan | Jun 16 - Jun 26, 2026

Hanna
Hanna E.
Los Angeles, CA | Reviewed on Jun 28, 2026
We had the best honeymoon thanks to Cannon, we would definitely recommend Kim Kim! Read more

We had the best honeymoon thanks to Cannon, we would definitely recommend Kim Kim!

Hotel Reviews
Odakyu Hotel Century Southern Tower
Hakone Hotel Kajikaso
Hakone
SAKURA TERRACE THE GALLERY
Kyoto
Hotel Hankyu RESPIRE OSAKA
Osaka
Hotel Granvia Hiroshima South Gate
Hiroshima
Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Feed Deer At Nara Park
Feed Deer At Nara Park
Japan
Guides, Drivers and Staff
Transport
1-Day Hiroshima & Miyajima Tour
1-Day Hiroshima & Miyajima Tour
Hiroshima

Our guide Miki was absolutely exceptional! We had the best day ever.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jul 01, 2026

Hi Hanna,

Cannon here 😊

It was truly my honor to be part of your honeymoon planning! I’m very happy to hear that you enjoyed the itinerary and had such a wonderful trip.

We look forward to welcoming you again on Kimkim in the future!

Two adults + two teens who spent 2 weeks in Tokyo, Hakone, Kanazawa, Kyoto, and Osaka (June, 2026)
Japan | May 31 - Jun 13, 2026

Lisa
Lisa C.
Denver, CO | Reviewed on Jun 27, 2026
We were a group of two adults and two teens going to Japan (2 weeks) for the first time. I started working with Angel about 6 months prior to taking the trip. She was very helpful in suggesting cities to visit and activities to participate in. After she made suggestions I would research them and then we would make tweaks to the itinerary. She was also very responsive to my messages (before and during the trip) and was willing to do some research when she didn't know the answers. I really... Read more

We were a group of two adults and two teens going to Japan (2 weeks) for the first time. I started working with Angel about 6 months prior to taking the trip. She was very helpful in suggesting cities to visit and activities to participate in. After she made suggestions I would research them and then we would make tweaks to the itinerary. She was also very responsive to my messages (before and during the trip) and was willing to do some research when she didn't know the answers. I really like the website and app we used to communicate and document the itinerary.

Hotels: I didn't want to spend a lot of money on hotels and communicated this to Angel. The ones she selected were excellent. They were all clean, had good customer service at the front desk, close to public transportation and had fantastic breakfasts (with the exception of Park Hotel Kyoto, which was just fair).

Tour guides: We had three different tour guides. Both Yumi (Tokyo) and Tetsuya (Kanazawa) were good/average, although we did struggle to understand them sometimes with the language barrier (especially when it was very noisy due to crowds, subway station, etc.). However, Sanae (Kyoto) was excellent! I do appreciate that all the guides would check in on What's App the day before to confirm meeting time and location.

Drivers: We had three drivers; airport pickup, airport dropoff, and a day of driving from Tokyo to the Mt. Fuji area. They all showed up on time and drove safely. However, I feel our driver (Garry) in Mt. Fuji could have been better at communicating how much time we had at each stop. Apparently we spent too long at one of the shrines, and then were very rushed when we went to the Hakone Ropeway. This was disappointing.

Group activities: The ones Angel selected typically met or exceeded our expectations. This included Tokyo Skytree, Tokyo night foodie tour in Shinjuku, and the kimono tea ceremony at Kyoto Maikoya. However, I would not recommend the boat ride on Lake Kawaguchi, as it was kind of boring with views that were just ok.

- The ones I selected included:
- (Tokyo) Disneysea - NOT recommended
- (Tokyo) Teamlab Planets - very good
- (Tokyo) Asakusa Sumo Club - good
- (Mt. Fuji) Hakone Ropeway - very good
- (Kyoto) Arashiyama Monkey Park - very good
- (Osaka) Haruka 300 - very good

What could have been better:
- Prior to the trip starting, I asked Angel about options for laundry service (having the clothes cleaned and returned to us, as I didn't want to lose vacation time in order to do self-service laundry) in Kanazawa. She told me our hotel could do this, but that it wasn't offered on the weekend. However, she knew we were only there on the weekend. Ideally, she would contacted the hotel to find out what vendors they partner with for these circumstances. I never heard otherwise, so I don't know if she made any other attempts to work on this.
- There were several days in our itinerary where we were "on our own," but still had a planned agenda created by Angel (with feedback from me). Unfortunately, on some of those days there were too many areas/activities packed in, and it would have been impossible to see them all (despite getting an early start/late return each day, being good at navigating public transportation, and being able to walk 20k+ steps/day). For example, one day in Tokyo we were supposed to explore the Yakanaka District, then go to Joypolis, Ginza and Omotesando, and then Harajuku and Shibuya before a scheduled food tour at 6 pm. We had to skip the first four places which was super disappointing. I wish Angel had been more clear with me about what could be accomplished in a day.
- I would have liked more price transparency. Specifically, a breakdown of what each item on the itinerary cost.

Hotel Reviews
Hotel Forza Osaka Kitahama
Osaka

Great breakfast, close to public transportation

Location
Staff
Park Hotel Kyoto
Kyoto

Breakfast was ok, close to public transportation

Staff
Cleanliness & Comfort
Hotel Forza Kanazawa
Kanazawa

Great breakfast, close to public transportation

Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

A little bit run down, but still very nice and recommended. Food was excellent! The onsen area was big and had an indoor and outdoor area.

Authenticity & Character
Staff
the b asakusa
Tokyo

Great breakfast, close to public transportation

Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Food
Guides, Drivers and Staff
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo
Full Day Mt. Fuji with Lake Kawaguchi & Hakone Ropeway
Full Day Mt. Fuji with Lake Kawaguchi & Hakone Ropeway
Japan
Guides, Drivers and Staff
Full Day in Arashiyama with Temples and Monkey park
Full Day in Arashiyama with Temples and Monkey park
Kyoto
Guides, Drivers and Staff
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan
Guides, Drivers and Staff
Kanazawa Full Day Walking Tour
Kanazawa Full Day Walking Tour
Kanazawa
Guides, Drivers and Staff
Tokyo City Highlight Tour with Skytree View
Tokyo City Highlight Tour with Skytree View
Tokyo
Guides, Drivers and Staff
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 01, 2026
Hi Lisa,
Thank you for your detailed and thoughtful feedback. I’m truly glad that overall you enjoyed the hotels, most activities, and especially Sanae’s guiding. I sincerely apologize for any inconvenience during your trip. Regarding the self-guided days, you're right—I suggested many options to give you flexibility, but I should have been clearer about realistic pacing and travel time. I also regret not proactively contacting the Kanazawa hotel about weekend laundry alternatives. On...
Read more

Hi Lisa,
Thank you for your detailed and thoughtful feedback. I’m truly glad that overall you enjoyed the hotels, most activities, and especially Sanae’s guiding. I sincerely apologize for any inconvenience during your trip. Regarding the self-guided days, you're right—I suggested many options to give you flexibility, but I should have been clearer about realistic pacing and travel time. I also regret not proactively contacting the Kanazawa hotel about weekend laundry alternatives. On pricing, I understand you'd like a per‑item breakdown; however, we typically offer package totals only, as we work with various suppliers and cannot disclose individual costs due to our partnership agreements. We believe our prices are fair based on the overall value and service provided.
Thank you again for your patience and honesty—they will help me improve. I hope your family’s memories of Japan still shine bright!
Best,
Angel

Exceeded our expectations
Japan | Jun 10 - Jun 23, 2026

Christina
Christina M.
Denver, CO | Reviewed on Jun 24, 2026
The guides selected for us were phenomenal! They shared their culture and experience with us and made the trip memorable! The drivers were amazing and communicated with us for rack pick up. The itinerary was customized and exceeded all of our expectations. There was only one glitch with the travel system (wrong airport listed) but we recovered and made it to the destination on time! Read more

The guides selected for us were phenomenal! They shared their culture and experience with us and made the trip memorable! The drivers were amazing and communicated with us for rack pick up. The itinerary was customized and exceeded all of our expectations. There was only one glitch with the travel system (wrong airport listed) but we recovered and made it to the destination on time!

Hotel Reviews
Hotel Forza Osaka Kitahama
Osaka

Overall a fine hotel with fine rooms that met our needs, even breakfast was fine. It is located near shopping and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Richmond Hotel premier KYOTO SHIJO

Very nice hotel with a stylish lobby! It is located in the middle of downtown and near shopping and restaurants. The hotel is also next to a grocery store. The room was comfortable and we had plenty of room to move around (the largest room of the 5 hotels we stayed at during a 2-week trip to Japan). The breakfast had many traditional Japanese dishes, with plenty of options for travelers. There are laundry machines and a smart tv in the room so you can see availability in the laundry room without leaving your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Shiodome Italia-gai Tokyo

We loved staying here! My family of 3 stayed here twice during a trip to Tokyo for a total of 6 nights - by far our favorite hotel during our trip to Japan. The most comfortable beds and enough room to move around. Great breakfast. Great location - Within walking distance to the metro, convenience stores, and a coffee shop. Plenty of laundry machines and an onsen on the top floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL THE BOTANIK SEWOON MYEONGDONG
Seoul

Great location! Great breakfast! Great room! A favorite from a recent trip to Seoul! Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Arrive with an appetite! The guide took us to 3 locations using the metro and we tried a variety of Osaka food! Our favorite was the end of the evening when we tried Osaka style savory pancakes (pancake is slightly misleading since it made me think of US style pancakes- these are made with shredded cabbage)

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto

The deer park is impressive- there are 1000 deer roaming the area. While the deer are aggressive and easily overwhelming, if you move further into the park you can feed single deer without fear of being nipped at or bitten. The stone lanterns and shrines scattered among the park are impressive.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

The monkey park is a bit of a hike up the side of a mountain (stairs and step walk). Once you reach the top, the monkeys are close to you! Our guide knew the best time to arrive, so we beat the crowd, but it got rather crowded before too long. The bamboo grove is near the monkey park. What a sight to see! Perhaps one of my favorites because once you move beyond the tourists the grove is very serene and peaceful.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour (Kinkaku-ji Temple, Kyoto Imperial Palace, Nijo Castle and Fushimi-Inari Taisha)
Full Day Kyoto City Tour (Kinkaku-ji Temple, Kyoto Imperial Palace, Nijo Castle and Fushimi-Inari Taisha)
Kyoto

A great way to experience Kyoto! Our guide, Zumi, was phenomenal! He took us throughout Kyoto, using the metro, the bus, and even a taxi to get us to each location. He took us further into the locations so we could see more than most tourists.

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

We had 2 guides for the day - which was a lifesaver when moving through the crowds of people and traveling to multiple locations. They certainly took us to the most amazing spots in Tokyo!

Quality of Experience
Quality of Experience
Food
The guide had us sample a few items unique to the area and suggested a great spot for lunch. Lunch was close to 1:30pm.
Food
The guide had us sample a few items unique to the area and suggested a great spot for lunch. Lunch was close to 1:30pm.
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Half Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Seoul

A fantastic way to see Seoul! We started with an option to rent traditional clothes for part of the day (watching the changing of the guards and wandering through the museum). Our guide, Jake, was amazing!! He shared a lot of knowledge about the customs of Korea - which made the experience richer. He suggested a great location for Korean Bulgogi and then took us to a few shopping areas. Jake to our interests into account and customized the rest of our itinerary.

Quality of Experience
Guides, Drivers and Staff
Transport
Hozugawa River Cruise
Hozugawa River Cruise
Kyoto

A highlight for our family trip to Japan! Only a few parts of the river had fast flowing water (just a few splashes). The guides shared information about the area and made the trip even more memorable.

Quality of Experience
Guides, Drivers and Staff
Transport
 Street Go-Cart Tour
Street Go-Cart Tour
Tokyo

What a cool way to experience Tokyo!! The route we followed was fun and the guide took photos which really added to the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

3 separate activities: tea ceremony with kimonos was a family favorite! The experience of getting dressed in kimonos was a rush! Learning about the tea ceremony was a treat! Samarai Ninja experience started at one location in town - where we practiced throwing stars and blowing darts. Probably an activity more for smaller children. The museum is located across town - a 10 to 15 minute walk. We accidentally started at the museum and walked to the Ninja Experience, so we did not return to the museum afterwards.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Local specialist: Hilda Yang
Hilda
Hilda Yang
Local specialist in Japan | Replied on Jun 25, 2026
Hi Christina
Thank you very much for taking the time to share your review and for your kind recognition of my work. Your appreciation means a lot to me and is a great encouragement to continue providing thoughtful and high-quality travel planning services.
Thank you also for choosing KimKim to arrange your journey. It was truly a pleasure to be part of your travel experience and help create wonderful memories for you. We sincerely look forward to having the opportunity to assist you again... Read more

Hi Christina
Thank you very much for taking the time to share your review and for your kind recognition of my work. Your appreciation means a lot to me and is a great encouragement to continue providing thoughtful and high-quality travel planning services.

Thank you also for choosing KimKim to arrange your journey. It was truly a pleasure to be part of your travel experience and help create wonderful memories for you.

We sincerely look forward to having the opportunity to assist you again on your next journey and provide you with another memorable travel experience.

Thank you again for your trust and support.

Warm regards
Hilda

Multiday day Japan trip
Japan | Jun 14 - Jun 22, 2026

J
John A.
Los Angeles, CA | Reviewed on Jun 23, 2026
We worked with Cory to plan an Multiday day Japan trip with our granddaughter.
The Itinerary was outstanding and every arrangement was very smooth. Guides were excellent and informative- we really especially loved Pam in Kyoto!!
The classes and experiences were wonderful, and were kid friendly.
Hosts were fun and we learned a lot while having a great time!
Our granddaughter really had a great time, and we will all have many memories to cherish.
Read more

We worked with Cory to plan an Multiday day Japan trip with our granddaughter.
The Itinerary was outstanding and every arrangement was very smooth. Guides were excellent and informative- we really especially loved Pam in Kyoto!!
The classes and experiences were wonderful, and were kid friendly.
Hosts were fun and we learned a lot while having a great time!
Our granddaughter really had a great time, and we will all have many memories to cherish.

Hotel Reviews
9h nine hours Ningyocho
Tokyo

Great capsule hotel. Very sage

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laforet Club Hakone Gora Yunosumika
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel New Otani Tokyo Garden Tower
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Izakaya food tour in Shinjuku (14 small tastings)
Izakaya food tour in Shinjuku (14 small tastings)
Tokyo

Max was great- good energy!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Japanese Calligraphy Experience (Nara)
Japanese Calligraphy Experience (Nara)
Japan

This was the highlight of the trip. Guides were wonder and so kind- treated us like family. Very special. We loved Hanna!

Quality of Experience
Guides, Drivers and Staff
Samurai Ninja Museum with fun experience
Samurai Ninja Museum with fun experience
Japan

Felt a bit rushed

Quality of Experience
Guides, Drivers and Staff
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan

Such a great cultural experience

Quality of Experience
Guides, Drivers and Staff
Sushi Making Cooking Class near the Tokyo Tower
Sushi Making Cooking Class near the Tokyo Tower
Tokyo
Nara Day Trip with Half Day Walking Tour (Lunch included)
Nara Day Trip with Half Day Walking Tour (Lunch included)
Japan

Yuki was awesome

Quality of Experience
Oh
Food
Guides, Drivers and Staff
Ramen Noodle Cooking Class
Ramen Noodle Cooking Class
Kyoto

So much fun a so yummy!

Quality of Experience
Guides, Drivers and Staff
Transport
Not applicable
Wagashi Sweets Making Experience with an Artisanal Confectioner (Wagashi Issho)
Wagashi Sweets Making Experience with an Artisanal Confectioner (Wagashi Issho)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Rickshaw in Asakusa
Rickshaw in Asakusa
Tokyo
Full day exploring Meiji Jingu, Harajuku & Shibuya
Full day exploring Meiji Jingu, Harajuku & Shibuya
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan

Pam was friendly and so informative. A pleasure to work with

Quality of Experience
Guides, Drivers and Staff
Transport
Asakusa, Senso-ji Temple, Nakamise Dori Private Tour with Government-Licensed Guide
Asakusa, Senso-ji Temple, Nakamise Dori Private Tour with Government-Licensed Guide
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cory Varga

Very responsive and open to our requests. Gre...
Japan | Jun 13 - Jun 22, 2026

H
Heather G.
Bloomfield Hills, MI, USA | Reviewed on Jun 23, 2026

Very responsive and open to our requests. Great communication with Ben before, during, and after trip.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 24, 2026
Dear Heather, Thank you so much for your kind words! It was truly a pleasure helping you and your family plan this journey to Japan. I'm delighted to hear that you felt well supported throughout the entire process and that the communication before, during, and after the trip was helpful. Thank you for placing your trust in me and my team. We are grateful to have been part of your family's adventure and hope Japan has left you with many wonderful memories to cherish for years to come. I... Read more

Dear Heather,

Thank you so much for your kind words!

It was truly a pleasure helping you and your family plan this journey to Japan. I'm delighted to hear that you felt well supported throughout the entire process and that the communication before, during, and after the trip was helpful.

Thank you for placing your trust in me and my team. We are grateful to have been part of your family's adventure and hope Japan has left you with many wonderful memories to cherish for years to come.

I wish you and your family all the best, and I hope we have the opportunity to welcome you back to Japan again in the future!

Warm regards,
Ben

Fine job in selecting guides in Kyoto, but ot...
Japan | Jun 2 - Jun 11, 2026

James
James H.
Chicago, IL | Reviewed on Jun 23, 2026
Fine job in selecting guides in Kyoto, but other than a food tour in Tokyo the experience was not as expected. Read more

Fine job in selecting guides in Kyoto, but other than a food tour in Tokyo the experience was not as expected.

Activity Reviews
Kanazawa Food Tour: Private & Personalized with a Local Guide
Kanazawa Food Tour: Private & Personalized with a Local Guide
Kanazawa

Not a normal food tour as it was going to two restaurants and ordering off the menu. Not what we expected, fortunately the food was good.

Quality of Experience
Guides, Drivers and Staff
Authentic Ramen & Gyoza Making Class in Kyoto
Authentic Ramen & Gyoza Making Class in Kyoto
Kyoto

I would recommend this cooking class to anyone

Quality of Experience
Guides, Drivers and Staff
Enjoy your private open-air bath and dinner
Enjoy your private open-air bath and dinner
Kaga

We didn’t care for this experience

Kanazawa Artisan Half Day Tour
Kanazawa Artisan Half Day Tour
Kanazawa

Didn’t have a very good guide, though the experience was good

Guides, Drivers and Staff
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Not to be missed experience in Kyoto and great fun evening.

Welcome to Kaga: Japan's Hidden Gem of Hot Springs and Art
Welcome to Kaga: Japan's Hidden Gem of Hot Springs and Art
Kaga

Not enough information on the experience

Best of Shibuya Food Tour
Best of Shibuya Food Tour
Tokyo

Great tour guy with lessons in Japanese culture which was great experience

Quality of Experience
Guides, Drivers and Staff
Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)
Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)
Tokyo

Unfortunate heavy rain dampened our experience and SkyTree was a bit too commercial.

Tokyo: teamLab, Azabudai Hills & National Art Center Tour
Tokyo: teamLab, Azabudai Hills & National Art Center Tour
Tokyo

Poor guide, but ok experience.

Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

Good guide for the local temples and the forest experience.

Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Japan

Good experience for our 17 year old grand daughter.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jun 25, 2026
Hi James, thank you for taking the time to share your feedback about your family's trip. I appreciate it and am glad to hear that Kyoto was one of the highlights of your trip. I wanted to follow up on a few of your comments regarding the guides, as I would love to better understand your experience. The guides we selected for your trip are among our most experienced partners, so your feedback is especially valuable. For example, during the TeamLab and art museum visit, Hiro-san was sharing... Read more

Hi James, thank you for taking the time to share your feedback about your family's trip. I appreciate it and am glad to hear that Kyoto was one of the highlights of your trip.

I wanted to follow up on a few of your comments regarding the guides, as I would love to better understand your experience. The guides we selected for your trip are among our most experienced partners, so your feedback is especially valuable.

For example, during the TeamLab and art museum visit, Hiro-san was sharing insights about both the modern art exhibits and the architecture of the building to help provide additional context throughout the experience. In Kanazawa, your guide has also received many positive reviews from past travelers.

Of course, I understand that every traveler has different expectations and preferences, and sometimes a guide's style may not be the right fit. I also understand that Barbara felt some discomfort during parts of the experience and was unable to continue the tour. If you're open to sharing a bit more detail, I would really appreciate it. It would help me better understand what happened and allow me to have a meaningful discussion with the guides and our local partners.

Regarding the ryokan stay, I completely understand your comments. Looking back, I wish we had discussed it in more detail during the planning stage. The ryokan was incorporated as part of the cultural experience of Japan, for you to experience the traditional Japanese hospitality, cuisine, and accommodations for a night.

Thank you again for your honest feedback. I value it, and it helps us improve both our planning process and the experiences we provide. I look forward to hearing a little more about your experience so I can better understand your perspective and share your comments with the team. I’ll be in touch directly soon.

Warm regards,
Leny

We absolutely loved our trip to Japan! Shona...
Japan | Jun 12 - Jun 17, 2026

J
John P.
Minneapolis, MN | Reviewed on Jun 23, 2026
We absolutely loved our trip to Japan! Shona helped us get the balance just right, between guided experiences and independent travel. Our guides were exceptional and allowed us to cater our days and gain much more than we could have on our own. The assistance in transportation with luggage was especially appreciated. Lastly, the app was easy to use and had everything we needed in one place. We couldn't have been happier about our trip and will definitely use Kimkim again! Read more

We absolutely loved our trip to Japan! Shona helped us get the balance just right, between guided experiences and independent travel. Our guides were exceptional and allowed us to cater our days and gain much more than we could have on our own. The assistance in transportation with luggage was especially appreciated. Lastly, the app was easy to use and had everything we needed in one place.

We couldn't have been happier about our trip and will definitely use Kimkim again!

Activity Reviews
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

If we were to do it again, we'd do the Tea Ceremony and skip the Samurai Ninja Museum. Purely a matter of personal preference, but we loved the tea ceremony and didn't find the Samurai museum very engaging.

Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Moto was an exceptional tour guide. We inited him to visit us at home, because we sincerely enjoyed his company so much!

Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 23, 2026

Hi Jhon,
Thank you so much for your lovely feedback — it really made my day! I'm so happy to hear that you loved your trip to Japan and that everything from the guides to the app worked perfectly for you. It was a true pleasure helping you plan this journey, and I'm especially glad that the balance between guided tours and free time suited your family so well.

Look forward to welcoming you back on another Kimkim trip in the future!

Best Regards,
Shona

An Extraordinary Family Journey Through Japan — Thank You Bella & Team
Japan | May 30 - Jun 15, 2026

David
David J.
Atlanta, GA | Reviewed on Jun 23, 2026
When we first considered using Kimkim to plan our family's trip to Japan, I was honestly a little reluctant. As someone who typically plans complex travel myself, I wasn't sure if anyone could truly understand what we were looking for. We wanted luxury, but not just luxury. We wanted authenticity. We wanted Michelin-level food experiences alongside tiny local restaurants. We wanted our children (ages 10 and 13) to experience the real Japan, not simply move from tourist attraction to... Read more

When we first considered using Kimkim to plan our family's trip to Japan, I was honestly a little reluctant.

As someone who typically plans complex travel myself, I wasn't sure if anyone could truly understand what we were looking for. We wanted luxury, but not just luxury. We wanted authenticity. We wanted Michelin-level food experiences alongside tiny local restaurants. We wanted our children (ages 10 and 13) to experience the real Japan, not simply move from tourist attraction to tourist attraction. Most importantly, we wanted a trip that would bring our family closer together.

Then we met Bella.

From our very first conversation, Bella was remarkable.

Over the course of months, we probably sent her hundreds of questions, requests, revisions, restaurant ideas, hotel changes, flight updates, and random thoughts. Not once did she make us feel like a burden. In fact, she embraced the process. Every request was met with enthusiasm, thoughtfulness, and genuine care.

What impressed me most was her willingness to adapt. We changed hotels. We added destinations, removed destinations, swapped experiences, changed flights, debated Disney, baseball games, restaurants, and transportation. Bella never missed a beat.

She helped us create exactly the trip we wanted.

And then the trip began.

What followed exceeded every expectation.

The guides Bella selected were exceptional.

Mr. Hajime in Tokyo was fantastic. Knowledgeable, personable, flexible, and passionate about sharing Japan beyond the guidebook. He understood immediately that we loved local culture and hidden gems. Some of our favorite moments came from spontaneous recommendations and side streets we never would have discovered on our own.

Mr. Hiroyuki in Hakone helped us experience a completely different side of Japan. The pace slowed, the scenery changed, and we were able to enjoy one of the most relaxing parts of our journey.

Ms. Ursula in Kyoto and Osaka was equally outstanding. Warm, insightful, and incredibly knowledgeable, she helped bring centuries of Japanese history and culture to life while also making everything accessible and enjoyable for our children.

The drivers were equally impressive.

Every transfer was seamless. Every pickup was on time. Whether we were moving between hotels, stations, or destinations, the logistics simply disappeared into the background—which is exactly how great travel should feel.

One of the things I appreciated most was that the trip never felt rigid.

We had structure when we needed it and flexibility when we wanted it.

Bella listened when we said we preferred local neighborhoods over crowded tourist zones. We explored areas where locals actually live, shop, and eat. We wandered hidden streets in Tokyo, discovered incredible food, and experienced moments that felt authentic rather than manufactured.

The food was extraordinary.

We enjoyed everything from world-class omakase and Tempura Kondo to local ramen shops, yakiniku, Kobe beef in Kyoto, and countless memorable meals in between. Bella understood that we were food-focused travelers and helped us build a dining experience that balanced celebrated restaurants with places we likely never would have found ourselves.

Hakone was magical.

Our stay at Gen Hakone Gora was one of the highlights of the trip. The onsen experience, the kaiseki dinners, the tranquility, and the incredible hospitality created memories our family will never forget.

And then there was the family aspect.

As I write this, we're sitting in the Delta Lounge preparing to fly home.

The thing we're talking about isn't DisneySea. It isn't the Michelin restaurants. It isn't the luxury hotels.

It's how much time we spent together.

This trip gave us something that becomes increasingly difficult to find in everyday life: uninterrupted family time.

We laughed together, explored together, got lost together, discovered new foods together, and experienced an entirely different culture together.

Our children leave with a genuine appreciation for Japan.

My wife and I leave with memories that will last forever.

And our family leaves closer than when we arrived.

That's the true measure of a great trip.

Japan itself is an extraordinary destination, but Bella and her team transformed it from a vacation into a family experience we'll be talking about for decades.

If you're considering Japan and wondering whether to trust Bella and Kimkim, my advice is simple:

Do it.

Trust the process.

Share what matters to you.

Bella will listen.

And if your experience is anything like ours, you'll come home wondering when you can return.

Bella, thank you for your patience, your professionalism, your attention to detail, and most importantly, your genuine care for our family.

You helped create memories that we will cherish for the rest of our lives.

Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Jun 23, 2026
Thank you so much, David. Reading your review was incredibly moving and truly one of the most rewarding moments of my career. Your words touched my heart, and I cannot thank you enough for taking the time to share such thoughtful feedback. From the very beginning, I could tell that this trip was about much more than simply visiting Japan. You and your family wanted meaningful experiences, authentic connections, unforgettable meals, and most importantly, precious time together. As someone... Read more

Thank you so much, David.

Reading your review was incredibly moving and truly one of the most rewarding moments of my career. Your words touched my heart, and I cannot thank you enough for taking the time to share such thoughtful feedback.

From the very beginning, I could tell that this trip was about much more than simply visiting Japan. You and your family wanted meaningful experiences, authentic connections, unforgettable meals, and most importantly, precious time together. As someone who specializes in family travel, I firmly believe that what matters most is not how many attractions you visit, but the memories you create with the people you love.

That belief guides every itinerary I design.

My goal is always to create journeys that allow families to slow down, connect, discover, and experience Japan in a way that feels personal and meaningful. Reading that your family returned home with wonderful memories and an even stronger bond is the greatest compliment I could ever receive.

Thank you as well for your kind words about our guides and drivers. I will be sharing your review with Hajime-san, Hiroyuki-san, Ursula-san, and the rest of the team. They pour their hearts into what they do, and I know your recognition will mean the world to them. Feedback like yours inspires all of us to continue creating unforgettable experiences for future travelers and families visiting Japan.

It was truly a privilege to work with your family throughout the planning process. Every conversation, every adjustment, and every idea helped shape a journey that was uniquely yours, and I am grateful for the trust you placed in me and my team.

Thank you again for allowing us to be part of such a special chapter in your family's story.

Whenever your travels bring you back to Japan—or perhaps even to China one day—I would be honored to help create another unforgettable adventure for your family.

Until then, I wish you, your wife, and your children many years of wonderful memories from Japan.

Warmest regards,
Bella

Independent travelers needed a little help
Japan | Jun 10 - Jun 19, 2026

JR
JR L.
Salina, KS, USA | Reviewed on Jun 22, 2026
My wife and I are pretty independent travelers. We have done trips to all 50 US States and a few trips abroad by basic research and online bookings. So this year when we decided to travel further and we picked Japan, I thought it would be the same. It really wasn’t. I was having a difficult time knowing where to stay (Tokyo is very large) what things we needed to see, and the best way to travel to multiple cities within our budget. Also we were a little worried about the language... Read more

My wife and I are pretty independent travelers. We have done trips to all 50 US States and a few trips abroad by basic research and online bookings. So this year when we decided to travel further and we picked Japan, I thought it would be the same. It really wasn’t. I was having a difficult time knowing where to stay (Tokyo is very large) what things we needed to see, and the best way to travel to multiple cities within our budget. Also we were a little worried about the language barrier and finding our way around. We did not want to do a guided tour, we like working on our own timetable, but were worried about doing this on our own. After looking through several websites, came across KimKim and on a lark filled out some information. Before long, we were contacted by Carinta and through a basic survey on our interests and goals she came up with a really great vacation package. We had a video chat and fine tuned a few things, but were very happy with the plan! So our anticipation grew and we had our vacation all prepped and planned well in advance. A few weeks before our trip we received our Roadbook with all the specific information and links, along with some helpful cultural tips. Another video chat with Carinta to go over the points and answer any questions and we were ready to go!
The accommodations that she picked for us were all wonderful. The train travel between cities was all laid out very well. We only had one ticket issue with an experience (could not get the ticket link to come up) but a quick text and the issue was solved immediately. All of the locations that were suggested that we had no idea about but went to because of the suggestion were all fantastic . And because we weren’t in a group dynamic, we did a few things on a lark that we had a great time doing. She did provide us with an airport pickup and a half day guided tour, so we did have a little help navigating the public transport and finding our way around to start. That was super helpful, and not sure we would have been so bold with our travels ha we not had that initial help. The contact from KimKim on travel days was appreciated, and even though we didn’t have any huge issues or emergencies, the fact that we had a resource there was incredibly comforting. This was honestly a great experience from the start through the trip and I am so happy that we went with this company, and we are already thinking of our next adventure with a little more confidence knowing this company is here.

Hotel Reviews
Hotel Androoms Kyoto Shichijo
Kyoto

Great hotel super close to Kyoto Station. Nice neighborhood, very comfortable room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Our first stay at a Ryokan and it was incredible. The room was super spacious and comfortable, the private onsen was so relaxing, and the meals there were some of the greatest meals we have ever had.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the b asakusa
Tokyo

Very nice accommodation, super convenient location, staff was wonderful, nice breakfast buffet, had a great stay here.

Authenticity & Character
Location
Super close to transit, great food and sites nearby.
Staff
Cleanliness & Comfort
Activity Reviews
Hakone Free Pass (3 days)
Hakone

Great experiences, and not having to worry about individual ticketing is super nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Kabuki Theater
Experience Kabuki Theater
Tokyo

So intriguing! I have seen Kabuki before, but never at this level and environment. Fascinating experience.

Digital TeamLab Borderless Museum
Digital TeamLab Borderless Museum
Tokyo

So much fun we actually did another in Kyoto.

Quality of Experience
Visit Tokyo Skytree
Visit Tokyo Skytree
Tokyo
Quality of Experience
Sumo demonstration around a Japanese meal!
Sumo demonstration around a Japanese meal!
Japan

So much fun! And the meal was delicious!

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Ryokan
Experience Ryokan
Japan

Nothing we would have individually picked, but what a great time! Incredible vacation experience.

Quality of Experience
Guides, Drivers and Staff
Staff here went above and beyond all the time. Incredible hospitality.
Transport
Airport assistant premium Tokyo HND [8:00 - 20:00]
Tokyo

After 20 hours of plane travel, not sure how we would have found our hotel without this service. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Afternoon Tea Ceremony
Traditional Afternoon Tea Ceremony
Kyoto

Very interesting cultural experience.

Quality of Experience
Guides, Drivers and Staff
Goodbye Japan!
Goodbye Japan!
Japan

Having a private driver so we didn’t have to haul luggage through public transport was a super comforting way to end our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local Private Guide Half Day Tokyo
Local Private Guide Half Day Tokyo
Tokyo

Such a great way to get acquainted with the city. Learned a lot about the history of Tokyo while also getting a lot of tips about navigating such a vast space. Our guide, Charlotte, was tremendous.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Carinta Rizki Yuniar
Carinta
Carinta Rizki Yuniar
Local specialist in Japan | Replied on Jun 23, 2026
Dear JR, Thank you so much for taking the time to share such a thoughtful and detailed review. I’m truly grateful to hear that your trip to Japan was such a positive experience and that the itinerary, accommodations, and on-the-ground support helped you travel comfortably and confidently. It means a lot to know that the balance between independent travel and having support when needed worked well for you. It was a real pleasure helping you plan this journey, and I’m especially happy that... Read more

Dear JR,

Thank you so much for taking the time to share such a thoughtful and detailed review.

I’m truly grateful to hear that your trip to Japan was such a positive experience and that the itinerary, accommodations, and on-the-ground support helped you travel comfortably and confidently. It means a lot to know that the balance between independent travel and having support when needed worked well for you.

It was a real pleasure helping you plan this journey, and I’m especially happy that you were able to discover places and experiences you might not have found on your own. I’m also glad the communication during your trip and the Roadbook were helpful and reassuring along the way.

Your kind words truly motivate me, and I’ll be sure to share your feedback with the wider team as well.

I look forward to helping you plan your next adventure one day.

Warm regards,
Carinta

Unforgettable family trip to Japan
Japan | Jun 10 - Jun 19, 2026

Ann
Ann T.
San Jose, CA | Reviewed on Jun 21, 2026
We had an unforgettable family trip to Japan, traveling from Tokyo to Kyoto to Osaka. Our local specialist Ben did such an amazing job planning our trip. He was so responsive to all of our questions and provided great suggestions. Our daughters were thrilled with the activities that were planned for us, from shopping for anime in Akihabara to petting capybaras. We were able to enjoy all of the beauty of Japan's temples, shrines and scenic landscapes and the KimKim team put together an... Read more

We had an unforgettable family trip to Japan, traveling from Tokyo to Kyoto to Osaka. Our local specialist Ben did such an amazing job planning our trip. He was so responsive to all of our questions and provided great suggestions. Our daughters were thrilled with the activities that were planned for us, from shopping for anime in Akihabara to petting capybaras. We were able to enjoy all of the beauty of Japan's temples, shrines and scenic landscapes and the KimKim team put together an absolutely beautiful trip for us. We had wonderful, knowledgeable guides, particularly Mr. Hiroyuki, who my daughters are still talking about after our trip has ended. I cannot express how much gratitude we have for everyone involved in our trip and I would definitely recommend the KimKim team to anyone travelling.

Hotel Reviews
The TOURIST HOTEL AND CAFE AKIHABARA
Tokyo

The TOURIST HOTEL AND CAFE AKIHABARA in Tokyo was a fantastic place to stay, particularly because of its convenient location. My kids were thrilled to be so close to Akihabara, which was perfect for their anime interests, and the proximity to the train station made getting around effortless. The convenience and location definitely enhanced our experience in Tokyo.

Yuno Yado Shoei

This was a beautiful, peaceful Ryokan. We enjoyed the traditional food in the restaurant, and I had a very nice massage. It was a great experience!

Authenticity & Character
The onsens were peaceful and the food was delicious.
Location
A little far from downtown Kyoto, but easily accessible by bus
Staff
Friendly staff
Cleanliness & Comfort
Activity Reviews
🍜🏯✨ Osaka Castle, Cup Noodles Museum & Dotonbori Street Food Adventure(Guide, Public Transportation)
🍜🏯✨ Osaka Castle, Cup Noodles Museum & Dotonbori Street Food Adventure(Guide, Public Transportation)
Osaka

While we loved all of the individual activities in this day, it was a lot to fit in and by the time we reached Dotonburi we were quite tired and did not get to enjoy it as fully. However, still a great day!

Quality of Experience
Guides, Drivers and Staff
Our guide Mr. Hiroshi was very helpful and patient with us
Transport
 Hozugawa River Boat Ride and Arashiyama Exploration and  Japanese tea ceremony (Private Guide &Public Transportation)
Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)
Kyoto

The boat ride on the Hoguzawa river was so fun. The boat drivers were entertaining! We also enjoyed our gift of a rickshaw ride through the Arashiyama bamboo forest, especially since it was a way to see the forest without the crowds of people. The tea ceremony was a beautiful experience, enjoyed by our entire family. My daughters were particularly thrilled with getting to dress in kimono

Quality of Experience
Guides, Drivers and Staff
Our guide Mr. Hiroshi was knowledgeable and friendly. The boat drivers were also very entertaining. The entire staff at the tea ceremony were welcoming and friendly.
Transport
Tokyo Family Adventure with Public Transportation: Akihabara + Sushi Making +   Ghibli Museum+Capybara Café Cuteness Anime Quest
Tokyo Family Adventure with Public Transportation: Akihabara + Sushi Making + Ghibli Museum+Capybara Café Cuteness Anime Quest
Tokyo

We had so much fun exploring Tokyo

Quality of Experience
Food
Guides, Drivers and Staff
We enjoyed our day with our guide Mr. Hiroyuki. The staff at the sushi making experience were also so friendly and great with our kids.
Transport
 A Day Trip to Mt. Fuji from Tokyo (by private transfer)
A Day Trip to Mt. Fuji from Tokyo (by private transfer)
Japan

We enjoyed this day, even though we were not able to see the top of Mt. Fuji, it was still beautiful. Our guide also had a wonderful suggestion for lunch where we got to enjoy some local udon.

Quality of Experience
Guides, Drivers and Staff
We loved our guide Mr. Hiroyuki and our diver Mr. Tashiro, who was a familiar face as he had also picked us up from the airport
Transport
Although the drive was longer than expected due to traffic, it was still smooth and comfortable
Have Fun in Nikko (Full day by public transport)
Have Fun in Nikko (Full day by public transport)
Tokyo

This was a great way to enjoy the beauty of Japan through nature.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 21, 2026

Dear Ann,

Thank you so much for your lovely review and kind words. We are truly delighted to receive your recognition of our entire travel arrangement. will share your lovely feedback with our guide and the whole team right away. We look forward to welcoming you again for your next trip.

Best regards,
Ben

Adeline was a fantastic trip planner! She had...
Japan | Jun 11 - Jun 19, 2026

Jennifer
Jennifer L.
Atlanta, GA | Reviewed on Jun 20, 2026

Adeline was a fantastic trip planner! She had so much patience as we moved our schedule around. The guides and drivers she found for us were great and the hotels were super convenient. She explained everything to us so we were able to take the subway, hail cabs, and use Uber in Japan. Favorite activities were driving street carts in Shabuya, tea with a Maiko in Kyoto, and Teamlabs. We scheduled three activities a day and got them all in!

Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Fukuoka, Japan | Replied on Jun 20, 2026

Hi Jennifer, thanks so much for taking the time to leave a review! I'm so glad that you guys had a blast in Japan, and that the weather was much nicer than expected during your trip :)

A Custom Trip That Created Lasting Memories
Japan | May 26 - Jun 8, 2026

D
D L.
Dallas, TX | Reviewed on Jun 19, 2026
I found kimkim after a frustrating and disappointing experience with a local "luxury" travel agent. From the first trip survey and timely assignment to a local expert, I knew immediately I had found a fit. I feel so fortunate that Ben was responsible for planning our trip because he clearly wanted to create a truly customized trip for my family - not regurgitate or cobble together other itineraries he'd already planned. In our initial planning stage, Ben made sure to keep a momentum... Read more

I found kimkim after a frustrating and disappointing experience with a local "luxury" travel agent. From the first trip survey and timely assignment to a local expert, I knew immediately I had found a fit.

I feel so fortunate that Ben was responsible for planning our trip because he clearly wanted to create a truly customized trip for my family - not regurgitate or cobble together other itineraries he'd already planned.

In our initial planning stage, Ben made sure to keep a momentum in our communication to ensure that we could secure any necessary activities or experiences in plenty of time. He also asked detailed questions and always took feedback to heart so that we could fine tune our overall plan and the activities for each day.

The kimkim itinerary system lists each part of the trip (transportation, hotel stay, experience, etc.) separately so it's very easy to do your own research of whether or not it's a fit for your needs and then provide your feedback and thoughts.

There were some very specific things that I wanted to include in the trip for our family that weren't typical and Ben found structured classes or local neighborhoods to explore for each one.

As the departure date for our trip approached, Ben made sure to provide all the necessary details and confirmation numbers we would need and the kimkim app made information easy to find whenever we wanted to check on specific details.

The guides that Ben assigned to us for each activity seemed hand-picked for the timing of the trip and specific goal.

Peter-san was calm and collected in the chaos of someone's first day in Tokyo as we moved through the city using public transportation.

Hitoshi-san took great care in mapping out a half-day bike tour through Takayama that allowed us to visit landmarks that would have otherwise taken a couple of days to see.

Amanda-san clearly loves sharing her vast knowledge of Kyoto along with accommodating some quick shopping requests since we had some extra time in our day.

At the end of our trip, Miki-san helped us navigate parts of Tokyo we hadn’t seen and shared daily trips and tricks that helped us enjoy the area like locals.

Akiko-san, our translator for the tofu making class, ensured we had clear instructions along with some added humor along the way. She also took the extra time we had after finishing class early to provide a quick walking tour of the area since she is an expert in that neighborhood.

Each person we interacted with was helpful, kind, and clearly enjoyed their role in the process.

Throughout the trip, Ben was in touch so even a minor hiccup could be addressed in a timely manner.

I highly recommend both kimkim and Ben!

Hotel Reviews
Karaksa Hotel Tokyo Station
Tokyo

This hotel is the perfect final destination in Tokyo because of its location and wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto

This room was well appointed, had comfortable beds, and even had a bathtub!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Takayama Ouan Hotel

This was the only hotel that didn't seem in the same class as the others. Not only was the room an awkward layout, but it was well-worn and even a little dusty. It may be that we just got a room that needed a little TLC compared to the others,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Yuinoshou

At first, I wasn't sure that we needed to spend the night in Shirakawa-go, but once we arrived at the hotel, we knew it was worth it. Since we stayed here at the midpoint of our trip, it slowed things down in a way that we didn't feel we had to be moving all the time. The property is gorgeous and the views of the valley, soothing. Everything you need to enjoy the baths is provided and they even have a variety of special pillows you can take to get a great night's sleep.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Nono Kanazawa Natural Hot Spring
Kanazawa

Not only was the location just what we needed to explore the sights of Kanazawa, but the room was a great size for a family of four. Our room even had a little sitting area which allowed us to organize and coordinate our plans and our packing. This hotel had a breakfast buffet instead of a standard meal so we were able to try a variety of freshly prepared dishes. After the hustle and bustle of Tokyo - both Kanazawa and this hotel provided a wonderful opportunity to slow down a little bit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The TOURIST HOTEL AND CAFE AKIHABARA
Tokyo

This hotel was a great fit for us because we could enjoy the high energy of the Akihabara area then return to a quiet street and neighborhood to decompress after a long day. The rooms were designed to use space efficiently and had all the necessary amenities. The breakfast options provided something for everyone and since they were freshly prepared for each person, they provided a great start to our day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
⚾️ Afternoon Baseball Game at Meiji Jingu Stadium
⚾️ Afternoon Baseball Game at Meiji Jingu Stadium
Tokyo

If you are a baseball fan, a game in Japan is a must! It's easy to take public transportation, but make sure to wear comfortable walking shoes. You can bring food into the game so feel free to purchase some snacks while walking to the stadium. Or, there are plenty of food options once you arrive if you prefer.

Quality of Experience
🌿 Traditions in Tokyo: A Day of Tofu &  Indigo Dyeing Experience
🌿 Traditions in Tokyo: A Day of Tofu & Indigo Dyeing Experience
Tokyo

It's always fun to learn from experts. Kai-san's tofu workshop gave us the skills to make tofu at home. Akiko-san was the interpreter and the two worked so well together that it was seamless communication. Miki-san was our guide and she made sure to provide details about the area/neighborhood while helping us get to these smaller workshops located in places we may not have visited otherwise.

Quality of Experience
Guides, Drivers and Staff
Transport
🏯🍜 Kyoto Culture & Culinary Day: Kinkaku-ji, Nanzen-ji & Ramen Workshop
🏯🍜 Kyoto Culture & Culinary Day: Kinkaku-ji, Nanzen-ji & Ramen Workshop
Kyoto

It was a great day in Kyoto with typical sightseeing and a quick food focus . Amanda-san is a highly knowledgeable guide who helped us navigate the Kyoto bus system while seeing the sights. We also got to make ramen noodles with Momo who clearly loves sharing the craft with anyone hoping to learn more. The ramen workshop also included lunch, so make sure to arrive hungry!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Cycling in Takayama
Half Day Cycling in Takayama
Takayama

Our guide, Hitoshi-san, took the time to hand-draw a map of our route and clearly explained it to us before we left. After all the walking we had done on the first part of the trip, it was nice to cover more ground on a bike and to experience Takayama in a different way.

Quality of Experience
Guides, Drivers and Staff
Transport
The public transportation from  Shirakawa-go to Takayama
The public transportation from Shirakawa-go to Takayama
Japan

A beautiful ride through the hills.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 21, 2026
Dear Dana, Thank you so much for taking the time to write such a thoughtful and detailed review. Reading your feedback truly made my day. It means so much to know that your family's trip turned out to be everything you hoped for and that the planning process felt genuinely customized to your interests and travel style. One of my goals is always to create a journey that feels personal and unique to each traveler, so hearing that you felt the itinerary was tailored specifically for your... Read more

Dear Dana,

Thank you so much for taking the time to write such a thoughtful and detailed review.

Reading your feedback truly made my day. It means so much to know that your family's trip turned out to be everything you hoped for and that the planning process felt genuinely customized to your interests and travel style.

One of my goals is always to create a journey that feels personal and unique to each traveler, so hearing that you felt the itinerary was tailored specifically for your family is incredibly rewarding.

I also greatly appreciate your kind words about Peter-san, Hitoshi-san, Amanda-san, Miki-san, and Akiko-san. I will be sure to share your review with each of them. I know they will be delighted to hear that they helped make your experience so memorable.

Most importantly, thank you for placing your trust in me and allowing me to be part of such a special family adventure. It was truly my pleasure to help bring it to life.

I hope the wonderful memories you created in Japan stay with your family for many years to come. And when you're ready for your next adventure, whether it's a return to Japan or perhaps an exploration of China, I would be honored to help you plan another unforgettable journey.

Thank you again for your trust, kindness, and support.

Warm regards,
Ben

Amazing first trip to Japan
Japan | Jun 6 - Jun 16, 2026

Brinda
Brinda C.
Atlanta, GA | Reviewed on Jun 19, 2026
Really enjoyed planning this amazing first trip to Japan. Marii listened to all of my requirements and helped me put together a trip that was memorable for all. We did encounter some glitches, but she rectified them and in the end everything worked out well
Tokyo stay at the Indigo Shibuya was amazing. The meiji shrine shinto ritual tour is highly recommended. We toured Tokyo on the east side with Molly and Yuri and had a great time exploring all the food choices and getting their recs for...
Read more

Really enjoyed planning this amazing first trip to Japan. Marii listened to all of my requirements and helped me put together a trip that was memorable for all. We did encounter some glitches, but she rectified them and in the end everything worked out well
Tokyo stay at the Indigo Shibuya was amazing. The meiji shrine shinto ritual tour is highly recommended. We toured Tokyo on the east side with Molly and Yuri and had a great time exploring all the food choices and getting their recs for shopping and dining places in Asakusa and Akihabara. The sumo wrestling is just a fun family event so would rec.
Hakone Ryokan was superb and relaxing as an in between city stay
Kyoto was a favorite and we enjoyed our Tea Ceremony the most. The Gion tour was not necessary as we could have done on our own. The Thousands Tokyo is very well situated near the station allowing us quick in and out for exploration.
Hiroshima/Miyajima tour was well executed by our personal tour guide yuko who kept us on track but never made us feel rushed.
All of our train tickets were purchased ahead of time and we used our suica card for metro and short travel distances which worked great. Our guides were a big help in helping us navigate all this when asked.
I highly rec Kim Kim for those travelers that need some help with coordinating hotels, transfers and ideas for tours. I was fully involved in all the decision making with Marii guiding me along the way.
I really enjoyed our 2 main chats to put together all the days and tours which helped personalize our trip.
We were exhausted at the end of the day but really enjoyed the whole trip and will be back to Japan to enjoy at a bit of leisure. Awesome country with amazing people who were very welcoming.
We returned back to Tokyo for another day and loved the Wagyu beef and sake tasting tour. Probably should have done earlier in our tour so we could enjoy the correct sake for the rest of the trip!

Hotel Reviews
Daiwa Roynet Hotel Ginza PREMIER
Tokyo

After our other two hotels, this one is mediocre. But pricing of hotels in ginza are astronomical so this was more of a budget hotel, with a comfortable room. Breakfast was okay but not as nice as the other stays in Shibuya and Kyoto

Authenticity & Character
very basic
Location
Staff
helpful when needed but didn't go out of the way
Cleanliness & Comfort
clean but no real ambience
The Thousand Kyoto
Kyoto

Great location and the staff is very helpful with navigating the area and trains. Make sure to come out the central hall at the station to get to the hotel. We went out the wrong way. They were very helpful in transferring our bags back to Tokyo and it only took a few minutes on our end.

Authenticity & Character
beautiful lobby
Location
Staff
Cleanliness & Comfort
room was big enough for the 3 of us
HAKONE GORA BYAKUDAN
Hakone-machi

A must for a first time traveler. But one night is enough.

Authenticity & Character
the decor in the room was amazing
Location
one with nature
Staff
treated us like royalty with great attention to detail
Cleanliness & Comfort
Hotel Indigo Tokyo Shibuya
Shibuya

Decent size room for 3 people. Well situated near Shibuya station but quiet. Breakfast was amazing and service excellent

Authenticity & Character
the decor
Location
Staff
everyone was very kind
Cleanliness & Comfort
Activity Reviews
Kyoto Evening Gion Food Tour
Kyoto Evening Gion Food Tour
Kyoto

Our guide was very kind but could not speak fluent English. He walked us around Gion, but we could have done that on our own and read from tour books. Took us to a traditional Kyoto Kaiseki dinner and conversation with him at that time was good.

Quality of Experience
Guides, Drivers and Staff
very kind guide, but his English was not very good and he was not able to engage with information during our stroll. He did take very nice pictures of our family
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

This is a 5 star experience you should not miss. We stayed at Gora Byakudan which provides an amazing experience at the Onsen, dinner and breakfast. They explain the tradition of the onsen and there are many instructions to follow prior to stepping in to the open onsen. We had a private one on our balcony as well which was nice. The dinner is like nothing I have experienced. You have to keep your mind open as it is very traditional kaisaki.

Quality of Experience
Guides, Drivers and Staff
Dinner & Live Sumo Show with Former Professional Wrestlers
Dinner & Live Sumo Show with Former Professional Wrestlers
Tokyo

No trip would be complete without a live sumo show. Had a good time with our daughter and the crowd really fed in to the whole experience

Quality of Experience
Food
Hot Pot and Champo were okay
Guides, Drivers and Staff
Wagyu Beef & Sake Paring Foodie Tour in Ginza
Wagyu Beef & Sake Paring Foodie Tour in Ginza
Tokyo

Really fun experience with a knowledgeable guide. Encompasses understanding sake and then a very nice teppanaki style wagyu experience

Quality of Experience
Food
Guides, Drivers and Staff
Full Day Hiroshima and Miyajima Tour from Kyoto with a Multilingual Guide by Public Transportation (Private)
Full Day Hiroshima and Miyajima Tour from Kyoto with a Multilingual Guide by Public Transportation (Private)
Kyoto

Yuki was a wonderful guide and helped navigate the trains, boats and admission to the sites.

Quality of Experience
Guides, Drivers and Staff
Transport
You use high speed trains and local transport that is included in the cost of the tour. Tickets were prepurchased
 Kimono Tea Ceremony Gion Kiyomizu (Private)
Kimono Tea Ceremony Gion Kiyomizu (Private)
Japan

One of our favorite experiences. Very authentic and full of detail and beauty. She was so knowledgeable of the customs and rituals. They use excellent matcha so enjoy

Quality of Experience
Guides, Drivers and Staff
Tokyo to Hakone Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Our driver Gary was committed on getting us a view of Fuji which we somehow did for 15 min before the cloud cover came back. Took us to some amazing view points and never rushed us. Was a great resource on culture in Japan and ways to navigate the other cities. Spoke excellent English

Quality of Experience
Guides, Drivers and Staff
Transport
Bring your music and enjoy on the drive!
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

Great way to get an understanding of the fish market and the offerings. It is overwhelming with instagram influencers swaying you to go to certain vendors. Our guides knew where to go for the best offerings and introduced us to so many dishes which helped with our choices later in the trip

Quality of Experience
Food
so many varieties to sample.
Guides, Drivers and Staff
Transport
navigating the metro/subway for the first time so it was helpful
Special Access: Join a Traditional Shinto Ritual at Meiji Shrine
Special Access: Join a Traditional Shinto Ritual at Meiji Shrine
Tokyo

Highly recommend to immerse yourself in to the shinto culture and get an inside peak at the shrine

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marii McDonald

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.