Kimkim Trip Reviews for Japan

We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip.

The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make sure things were going as planned.

There were many cities and adventures we wouldn’t have chosen without Eleanor’s recommendations (such as 2 short day hikes along the Nakasendo Trail and Kiso valley, tea ceremony in Kyoto, onsens and sentos at all hotels). The guides and drivers recommended by Eleanor were all excellent. Japan was absolutely memorable and fantastic on all levels. We look forward to going back. I highly recommend Eleanor and kimkim if you are planning a trip to Japan.

We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing.

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Very modern city hotel. Very clean quite and comfortable. Helpful staff. Breakfast buffet at their main building was excellent.

Authenticity & Character

It's a very modern hotel - clean, quiet and comfortable.

Location

Fun to be right in the Asakusa area and easy access to subway

Staff

Cleanliness & Comfort

Tokinoyu Setsugetsuka

Hakone-machi

Clearly a good resort experience with baths and very close proximity to the transit needed to make the loop

Authenticity & Character

If you like to dress up - they provide all the robes and such. Very nice hot baths and spacious rooms. However zero flexibility with set menu and over the food is average taste

Location

2 minute walk from train station / cable car

Staff

Had issues communicating and had issues with seating on reserved 2nd day dinner. We were first in lline for our shift and they sat us (initially in a dark corner table with no view of anything- while the many garden view tables were all open and available. After a few challenges trying to communicate our issue they finally re-sat us at a good view table. But it was not friendly and barely accommodating. No flexibility and as non Japanese speakers found communication bumpy.

Cleanliness & Comfort

Large clean room - plenty of towels and good garden view

Hotel Vischio Kyoto by GRANVIA

Kyoto

Nice quiet room. Really amazing breakfast buffet. Location next to train station made navigation and transfers really accesible

Authenticity & Character

Great shower - clean and comfortable - Japanese food available at breakfast buffet

Location

2 minute walk to train station

Staff

Cleanliness & Comfort

Very clean. Firm beds

Activity Review

Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)

Kyoto

Yuki our guide made this our top highlight of all our time spent in Kyoto. Especially enjoyed the pacing and allowing us some peaceful time to soak in the very private Zen garden. She also moved us thru the more busy tourist areas, finding great spots for pictures and explanations. Tofu lunch was amazing, best authentic food on our entire trip in a beautiful house (glad we ate there over the temple lunch which was not available that day). Plus she sent us over 50 photos she took of our day together. Yuki also was extra special post tour - riding the train with us to get us right to the market and taking extra time later to send suggestions for a shop in Toyko where we might find masks (we collect masks from our travels). Yuki made the whole day exceptional

Quality of Experience

Great locations, Guide and Learnings - highly recommend (especially for the less touristy stops)

Guides, Drivers and Staff

Yuki is exceptional

Transport

it was a walking tour -

Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan.

Hotel Reviews

Richmond Hotel Premier Tokyo Schole

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Onyado Nono Matsumoto Natural Hot Spring

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Morino Hotel

Kiso

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Taoya Kisoji

Tsumago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Royal Park Hotel Kyoto Umekoji

Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hiroshima Tokyu REI Hotel

Hiroshima

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Karuizawa Hotel Longing House

Karuizawa

This was our least favorite town we visited, and our least favorite hotel. It is far from the hiking trail and the activity in the city. It had the least authentic Japanese vibe of everywhere we visited. The huge old dirty teddy bears sitting out in the rain were not a welcome greeting. The outstanding customer service we received throughout Japan was lacking in this town and this hotel. The room was fine. The breakfast was good. I would not recommend visiting this town or this hotel.

Authenticity & Character

Throw away old disgusting giant teddy bears that contaminate both indoor and outdoor spaces.

Location

There could be a free shuttle from the train station.

Staff

No one at desk, have to ring a bell and wait.

Cleanliness & Comfort

Activity Review

Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple

Tokyo

Naomi

Quality of Experience

Guides, Drivers and Staff

Transport

This was a must going alone to Japan for the first time. Greg made everything super easy and even changed my trip when I had a major delay.

Our trip to Japan was a positively life altering experience and the team at kimkim really executed a beautiful itinerary and took care of all of the arrangements for us.
Our specialist Jessica was very responsive and was available to answer any questions or concerns. Her itinerary for us flowed and that was the overall feeling for our time in Japan.
Our guides Chinami ( Hakone) , Fumiko ( Tokyo), Yoko (Kyoto) and Takehiko ( Kobe) did an outstanding job explaining the highlights of our sightseeing and handling the transportation details in a timely and expert manner. They were warm and informative and we had a lot of fun learning about Japan from them.
The kimkim app was invaluable in keeping us on track and not overwhelmed as we covered a lot of places in 10 days. It was nice to have a record of everything we did on a daily basis because the app did all the work! In short we loved our experience with kimkim and would use them again to plan a memorable trip.

The trip was amazing and Cannon was very helpful with the planning and extremely responsive. He tailored the trip to our requirements and was available for any questions we had. Everything was planned perfectly and he followed up with us along the way to ensure that things were running smoothly. He even arranged to have a birthday cake delivered to our hotel! Would definitely go back to Japan and would definitely use Cannon and kimkim again!
Our tour guides were also excellent - Ken, Ayumi, Yuki, and Naoko.

The trip took us to good locations and we saw what we came to see. However, much of the best parts of the trip were without the guides provided. Only two guides out of the many we had were memorable. The others were so-so or poor. In some cases, proficiency with English was insufficient to have meaningful conversation. On the trips, the food was commonly not great. In some cases, no choice about the specific meal was provided. In other cases, the meals were up to us to find with no particular guidance. The foodie night in Osaka led us to mediocre quality street food. The plan had problems. The plan had us go to a restaurant in Kyoto that was closed on that day. The plan scheduled us to go to the same temple on both of the first two days. We asked for a change ahead of time but that change was not communicated to the guide before we got there (or at least, she was unaware of the change). In one case, the plan sent us to a destination that intended us to climb many stairs but no notice of that was communicated in the plan. Given our age, that was a potential problem. Fortunately, we were with one of the good guides who noticed this and was able to take us to an alternative destination. The hotels were largely fine, although the ryokan in Hakone felt more like a commercial hotel than an inn. There was no indication in the guide that the train trip from Osaka to Kanazawa started with a local train and then transferred to a bullet train. Given the expense, I would not use kim kim again, but would pick local guides via Get your guide or equivalent.

Our visit to Japan was amazing from beginning to end. Our guides Nao and Yuki were wonderful. Nao was so happy for us to view Mt. Fuji and the beautiful cherry trees which were in peak form that day. She was happy to bring us shopping for some specific things and picked a great lunch spot on our Mt. Fuji day.
Yuki was especially concerned with us understanding him and even brought visual aids with him. He was constantly concerned with our comfort and happiness. He made time for us to stop for ice cream and shopping, brought us to my favorite lunch spot with the conveyor belts delivering our food and was very patient with our group of 8 women. He was a great translator during our tie dye experience and seemed to really enjoy showing us around.
We loved the first and last hotels, as they were a bit smaller and gave more personal service. The Kyoto Tokyu Hotel was very nice but maybe a little big and touristy for my liking, although they had a lovely gift shop.
I enjoyed Tokyo and Osaka as cities and also the surrounding areas. In Kyoto, maybe because of where we stayed I did not get a good feel for the city itself. However, we loved the tea ceremony, day in Miyama and the Philosopher’s Path, which we did from Kyoto.
All of our activities were so well planned and we enjoyed them all. Thanks to Sandy for the arrangements and for including everything we asked for.
Japan was so clean and beautiful. The people we met were gentle and polite. The food was delicious. The public transportation was easy to navigate. The bullet train was clean and comfortable. We even got lucky with the weather. Our only rain was during a travel day and our day at Mt. Fuji was sunny and clear.
Thank you, Sandy, for putting together a trip that I will remember fondly forever.
I will go to Kim.Kim again when planning my next adventure.
Marianne O’Shaughnessy

Hotel Reviews

The Royal Park Canvas Osaka Kitahama

I loved the size and location of this hotel. It was next to the subway stop and a short walk to the river.

Authenticity & Character

Breakfast was beautiful and delicious.

Location

Loved jumping on the subway and walking along the river.

Staff

Very friendly and helpful

Cleanliness & Comfort

The room was clean but a bit cramped for two of us.

Kyoto Tokyu Hotel

Kyoto

This hotel was a bit big for my liking. Too many big tour busses, a line up for breakfast in the morning and locates on a busy street. However, it was clean and beautiful inside and the gift shop is lovely.

Authenticity & Character

A bit too big and commercial

Location

I would have like to be in a quieter area where I could stroll to shopping and food.

Staff

Staff was friendly and helpful

Cleanliness & Comfort

Rooms were a bit cramped for 2 people but very clean. I didn’t love the step up to the bathroom.

Asakusa View Hotel Annex Rokku

Tokyo

The Asakusa View Hotel Annex was wonderful. I think being in the Annex and not in the larger hotel across the street was good. I like the feel of a boutique hotel and I got it here. The food was good, the staff friendly and helpful and the rooms were roomy and made the most out of the space. 2 of us were very comfortable here.

Authenticity & Character

The breakfast included traditional Japanese foods and the geisha show in the evening was enjoyable.

Location

On a pedestrian mall and easy to walk and shop any time of day.

Staff

The staff was friendly and helpful

Cleanliness & Comfort

Rooms were spotless and they made the best use of space so 2 people were very comfortable.

Activity Reviews

Learn the Secrets Behind Sushi in a Cooking Class

Osaka

The ladies teaching us today were wonderful. We really got to experience the art of making sushi.

Quality of Experience

Teachers were great! The kitchen was clean and organized.

Guides, Drivers and Staff

They were great teachers, organized and patient.

Transport

We took taxis here today and did well.

Osaka-Nara day trip with Osaka Castle

Osaka

I loved visiting the Nara deer park, the temple with the large Buddha as well as Osaka castle. However, the museum at Osaka castle was a bit overwhelming and there wasn’t time to read all the information. I enjoyed our stop for Ramen for lunch and our stop later for ice cream and shopping. We stopped at an observation tower late in the day and I could have skipped that. I know Yuki was doing his best to show us everything.

Quality of Experience

Yuki was forever trying to make us happy

Guides, Drivers and Staff

Yuki and Mr. Li were wonderful

Transport

Vehicle was comfortable and our driver great.

Full Day Miyama Village Tour From Kyoto

Japan

Our day began with a tie dying activity on our way into Mijama. It was fun learning about the indigo ink that is popular in the region. Then touring the village with the thatched roofs and visiting their small museums was very interesting.

Quality of Experience

Our tie dying activity!

Guides, Drivers and Staff

Yuki was fun and informative, as always.

Transport

Driver was always there when we needed him.

Fushimi Inari Taisha and Kinkakuji Temple

Kyoto

This temple area in the city was beautiful. Mao taught us how to purify ourselves to approach the temple and hue to bow in front of the temple. It was interesting learning about the religions of Japan.

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Bamboo Grove and Monkey Park Tour

Kyoto

Loved our walk around the monkey park. It was beautiful and the monkeys were sweet. I enjoyed feeding them and seeing the babies.

Quality of Experience

Guides, Drivers and Staff

Our guide was great and so was our driver. The staff at the park were all very friendly.

Transport

Our driver was always there when we needed him

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Don’t miss this experience! It was so much fun picking out a kimono to wear and getting dressed up. The tea ceremony was wonderful, we learned a lot and had a great time.

Quality of Experience

The staff was great and the girl leading our ceremony was wonderful

Guides, Drivers and Staff

We were on our own today-took a taxi to the spot, had a little difficulty getting there. The staff at the tea ceremony was wonderful.

Transport

Had a hard time communicating with the taxi driver but it all worked out.

Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience

Tokyo

Knowing that Mt.Fuji isn’t always visible made our day so much more spectacular. We had a clear view of the mountain all day. To add to it, the cherry blossoms were at their best the day we visited. It was a magnificent day!

Quality of Experience

Our guide Nao did a great job. We made the decision not to climb higher on the path because it would be another 2 hours. I think it was a great decision as we had a wonderful view from where we were.

Guides, Drivers and Staff

Our guide was wonderful today

Transport

Our driver was always there when we needed him.

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

This was a fun activity. A great way to spend lunchtime. Probably the most touristy thing we did but I’m glad we included it.

Quality of Experience

The MC was knowledgeable and spoke both English and Japanese perfectly. The wrestlers were entertaining and fun to watch.

Guides, Drivers and Staff

Transport

Chase Cherry Blossom with Meiji Jingu in Tokyo

Tokyo

The wooded area we walked through was beautiful and I enjoyed the temple and museum.

Quality of Experience

Guides, Drivers and Staff

Transport

Had the trip ended before the last few days our rating would be higher. While we learned early on in our travels that we were often overscheduled for our taste, we consign some of that fact to our inexperience as travelers on such a complicated and lengthy itinerary. But toward he end, scheduling of trains and advice about luggage that produced a very compressed day in beautiful Hakone, and that cut short our stay at a ryokan that kept us from fully enjoying what we'd paid handsomely for, really hurt our experience. That same scheduling issue rushed us to Tokyo so that we could sit around with nothing to do while we waited for our hotel room to become available. As noted, we're not experienced enough travelers to have picked up on these shortcomings before they happened but, to Cory's credit, in the times when we did request revisions to other trip plans she responded quickly and effectively.

I also give her credit for easing the concerns I felt about having received a diagnosis of gluten intolerance in the weeks before the trip began. Cory was very helpful in finding places that could accommodate my restrictions--something that isn't necessarily easy in Japan given the predominance in its cuisine of gluten-containing soy sauce.

All in, while we had a great time overall in lovely Japan we were disappointed by plans made toward the end of the trip that wasted our money and hurt our experience in what should have been a highlight of the experience.

Both of our guides were good. One we were with shortly and was a more focused day of getting to many places. He did a good job of coming up with some additional day of options and a great lunch rec. Young we had for 4 days and we really liked her. She was a bit soft spoken /quiet but very nice and knowledgeable and we found if we asked lots of questions we got lots of history and current info about not only the places she took us but also modern Japan life. Really enhanced our trip to learn about the history, shrines and temples. Getting around by train /bus was great for us and she had to work harder than if we had driver to navigate public transport for sure. Hotels were all nice. It was great. The only note is to warn guides we will want lots of restaurant recs (as where we’ll be is not always areas they’ve eaten. We had good luck using tablelog and AI ) and the food at the Hakone onsen was not very good. But we went out for great meals nearby.

Our Japan tour had something for everyone. We especially enjoyed the smaller places- Hakone, Koyasan and Nara. Food was excellent, kids stayed interested and we decided before we had even left that we will need to go back!

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Great location and big breakfast buffet.

Authenticity & Character

Location

Right near station , shrine and restaurants in Asakusa

Staff

Cleanliness & Comfort

MIMARU Osaka Shinsaibashi West

Good for families, otherwise quite basic

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mimaru Kyoto Station

Kyoto

Close to Kyoto station. Fairly basic.

Authenticity & Character

Location

Not near many sights, but close to station.

Staff

Lo

Cleanliness & Comfort

Mt. Koya temple stay

Koyasan

Authentic Japanese temple stay.

Authenticity & Character

Location

Close to the center of town

Staff

Friendly and explained everything well

Cleanliness & Comfort

Hotel Gracery Shinjuku

Tokyo

Gritty neighborhood, only dirty place we encountered in Japan. Inside the rooms were quite small, even by Japan standards. Didn’t find the novelty of the Godzilla to outweigh the vibe of the neighborhood that was not at all family friendly.

Authenticity & Character

Location

Good if you want that specific scene, but not our vibe.

Staff

Cleanliness & Comfort

Activity Reviews

Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven

Tokyo

Samurai and Ninja Museum with Experience

Kyoto

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Excellent way to enjoy kimonos and participate in a tea ceremony

Quality of Experience

Full Day Osaka Discovery with Cup Noodles Museum

Osaka

The Cup Noodles museum was fun, but we didn’t need a guide here and she didn’t even help us by translating despite participating in the activity herself. She was hard to hear and kids thought she was mean

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka-Nara Day Trip

Osaka

Quality of Experience

Guides, Drivers and Staff

Guide was excellent and gave us some personalized tips.

Transport

A Hands-on Cooking Experience: Nigiri Sushi and More

Tokyo

A bit long for our group- more geared toward adults

Quality of Experience

Guides, Drivers and Staff

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

Quality of Experience

Guides, Drivers and Staff

The prospect of planning a trip to Japan with my two young kids was so overwhelming that we turned to KimKim for help and I’m very glad we did. They had a basic outline for a family trip to Tokyo, Osaka, and Kyoto that we were able to tweak to suit our preferences. There was a great mix of fun for the kids (Disney, Universal) and sightseeing for the adults (Meiji Shrine, Mt. Fuji, etc.) for the adults. All of the transportation was booked beforehand and seamless. Eleanor (our local specialist) always answered my questions quickly and she checked in throughout our trip to make sure everything was going well. A special thanks to our tour guides Machiko, Nick, and Sunny who were so knowledgeable and patient.

Winnie was very professional and responsive at all times. There is a time difference of 7 hours between us and it never felt like it.

We had a lot of issues with rescheduling and postponing the trip due the war in Iran.

We finally decided to take the trip and therefore the team of Odynovo and Winnie only had a week to plan our trip (since it was initially postponed).

They delivered a great full private tour that respected our requests and real time modifications.

All the guides and drivers were very responsive, kind and respectful.

I would highly recommend working with Odynovo Tours and specifically Winnie.

We really enjoyed our trip to Japan. The planning and service from Winnie was excellent.
Even there were some issues, Winnie resolved it very professional and quick and they even offered us a nice lunch as excuse for it.
The booked drivers were always in time and the cars in very good shape. Most of the hotels we liked. The guided tours were interesting and the guides friendly and knowable.
We saw really a lot. It was high saison, so too many people which made the trip a little stressful, but the rides in in Shinkansen were peaceful.
We saw Tokio, Hakone, Kyoto, Hiroshima and Osaka. We skipped the trip from Osaka to Nara, because it was to much and we enjoyed a free last day in Osaka with a little shopping.
Thank you very much, we would highly recommend the KimKim service.

Kimkim helped us pack in great sites, great bites, and eclectic shopping areas into this 8-night trip! Ben worked with me throughout the planning process, and together we were able to curate a trip that would be memorable for our family of four, including a 16 and 18-year old. We were even able to make some tweaks based on areas my son wanted to see.

Our first full day in Tokyo, we were greeted by our guide, Peter. After handing out our Pasmo cards and train tickets for the trip, we set off at a quick clip to see different areas of Tokyo and learn to navigate the transit system. Peter took time to talk with each of us as we set out, and our son particularly enjoyed talking with him. We checked out a food market, then went to a sushi-making class! We all enjoyed that. We went to a beautiful shrine, and then to Harajuku to visit Pokemon Center and explore secondhand stores. He even took us to Shimokitazawa, which we'd had scheduled for Day 3! We finished up in Shinjuku. By the end of that day, we all felt so tired, but confident we could navigate the transit system!

Peter met us on our second day as well, and we drove out to the Mt Fuji / Five Lakes region for a day trip. The private car was incredibly comfortable, and we enjoyed watching the city fade away and the hills dotted with blooming cherry trees roll in. We were incredibly lucky to see Mt Fuji! We climbed up many stairs at a park for iconic views of Mt Fuji and Chureito Pagoda and peak cherry blossoms! Peter was fantastic to snap photos of us often--I really appreciated that! He also managed to secure the last 4 seats for us for a short boat cruise on Lake Kawaguchi. We also went to a museum where we could learn more about the history of Mt Fuji and the Five Lakes region and how it has formed over the millennia. We then enjoyed a lunch from a spot Peter mentioned was more like "Japanese fast food." While we did receive it quickly, it reminded me in no way of American fast food! Delicious.

After bidding farewell to Peter, we explored other parts of Tokyo, including Akihabara. Our hotel was in Ginza, and it was quite easy to get anywhere from the train lines close to us.

We had no problem navigating to Tokyo Station to catch the Shinkansen to Kyoto, and our hotel was just a few minutes away. We enjoyed visiting the Fushimi Inari Shrine, and found a hiking trail to enjoy some time up there without the crowds. Amanda was our guide here . Though very quiet, she is very easy to talk with and is very informative. She took us to Arashiyama, where we went to the bamboo park and walked around the area. Our family rented bikes for a bit and enjoyed a bike ride by the river, then we met up for lunch. Amanda then took us to the Monkey Park where we could observe Japanese Macaques. Amanda was great at taking a manageable pace up the mountain, and offered breaks at regular intervals. It was very crowded, but we enjoyed seeing these animals up close. We headed back to Kyoto and Amanda guided us into Gion and explained geisha culture to us.

Amanda was also our guide for our second Kyoto day, which I called Temple day. We were able to visit Kinkaku-ji Temple and marvel at the gardens and the golden temple, then went to Ryoan-ji Temple to appreciate minimalist beauty. It was truly quite a contrast. We took a train to Nara, where we visited Todai-ji Temple. We were absolutely blown away by this temple, its construction, its massive size, and the stunning larger-than-life Buddha inside. I was so glad to have included this in our trip!

We got to Osaka, and Ursula met us to go explore Himeji Castle. We had the opportunity to tour the grounds with a volunteer who spoke English, and he told us so much more about the castle's history that we would not have gotten on our own. It was really quite a treat to explore this historic site. Ursula was a great guide, and helped us find a delicious food spot before touring the Kokoen Garden. We explored the area around our hotel on our last evening in Japan.

I cannot thank Kimkim enough for helping to make this such a memorable trip for our family!

We had an absolutely amazing trip!!! Every detail was meticulously planned by Ben. From our great drivers and guides to having the last seat of the bullet train reserved for our extra luggage. I never would have thought of doing that but it was a huge help since we bought a lot of souvenirs! Peter was our guide in Tokyo and Mt Fuji and he took the most beautiful photos of my daughter and I. It was so nice to be in the pictures instead of behind the camera and I am so thankful for those memories.
We ate at several local restaurants that were fantastic and we were the only tourists there. I would never have found these places without my guides Peter and Takizawa.
Peter and Takizawa went above and beyond my expectations as guides and Ben was so accommodating to my teenage daughters many requests and planned everything out so perfectly. The drivers were always on time and let me know their plate numbers and names on WhatsApp. They always offered to carry our luggage and were very polite. The cars were always clean and they drove safely. I was so happy that I didn't have to drive in that insane traffic!
I could never have planned this on my own and I am so happy that I chose KimKim!

Our guides were wonderful...Very friendly, knowledgeable, punctual, and informative - Everything one would look for in a guide ! The tip to use TaxiGo for some travel was also a Great Tip - they were amazingly quick and affordable !!

Hotel Review

Hotel Forza Osaka Namba Dotonbori

3 beds to a room made this a bit crowded, but only for the very short time we were actually in ;-) ! Extremely well situated, clean, very friendly and fast service, good breakfast options!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji

Japan

The Nijo Castle was really cool. The grounds were amazing and very interesting. The tour of all (33) rooms inside was neat but could have been shorter. The temple and the shrine were also really interesting and good to visit; just not really my area of interest to spend much time there.

Quality of Experience

Guides, Drivers and Staff

Transport

What a great trip! Eleanor was great to work with and help us figure out where we wanted to go and what we wanted to see. The transfers to and from the airports went well. Our Tokyo city highlight walking tour with Ken was very informative and enjoyable. The Kyoto cultural treasures tour with Satomi was also very good. She was flexible as to what we wanted to see and answered so many of our questions. We also enjoyed the Foodie Tour in Osaka. Our hotels in Tokyo, Osaka & Kyoto were all great. Good breakfasts and great locations. The Go taxi app worked well. Getting around by subway was sometimes challenging but good. Japanese people were very helpful when we got totally lost!

All of our guides were tremendous and Leny and her staff checked in with us frequently to make sure all was going okay. Even when we had a train snafu (missing our stop) she was helpful in getting us "back on track." The hotels were all clean and met our needs. I will definitely use KimKim again!

Activity Reviews

Cycling tour in the Kyoto Countryside

Kyoto

Due to poor weather, we ended up not cycling. Instead, we were treated to the company of a tremendous guide who was so proud to show off her community. It was not a sightseeing trip, it was an experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip from Tokyo to Mount Fuji with an English-Speaking Driver

Tokyo

Our guide knew to take us to a smaller, intimate space as he could sense our love of the outdoors and nature. Maki-san was fantastic! He also had us buy our tickets for the cable car lift, then we had an hour to explore more rather than standing around. We enjoyed his company!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Half-Day Walking Tour: EasternTokyo Your Way (by Public Transportation)

Tokyo

A great way to start our trip and acquaint us with Tokyo and the subway too!

Quality of Experience

Guides, Drivers and Staff

Excellent selection of experiences and places but the logistics were somewhat lacking. Every tour, event and place was excellent and the service was great, but there were a number of logistical oversights: closed locations, special ticket requirements for the dates we were scheduled, a wrong ticket time for a train. I don't regret using the service, but I will not do so again due to the anxiety of these logistical failures.

Activity Reviews

Kaiseki Dinner

Kyoto

Quality of Experience

Food was good, especially the lobster soup

Guides, Drivers and Staff

service was a little slow, no english, but very kind and helpful

Transport

hard to find, google is bad about floor numbers

Samurai Sword Experience for Adults in Kyoto

Kyoto

Quality of Experience

very basic but fun and included the museum tour

Guides, Drivers and Staff

Transport

Kimono Rental Kyoto

Kyoto

Quality of Experience

slick shoes for rainy day is my only complaint, I fell on the temple steps but luckily was unharmed

Guides, Drivers and Staff

Transport

The recommended walking path was ridiculous, much too far

Hands-On Japanese Knife Making in Kyoto

Kyoto

Quality of Experience

Guides, Drivers and Staff

Transport

Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour

Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tokyo Night Foodie Tour in Shinjuku

Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

Transport