Kimkim Trip Reviews for Japan

4.7
Based on 421 ratings
Read 421 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderful two week trip in Japan
Japan | Sep 21 - Oct 4, 2025

J
Joy W.
Canada | Reviewed on Oct 12, 2025
Eleanor was very helpful in planning our trip. She provided activity and planning suggestions and was receptive to our feedback in order to build a two-week itinerary to Japan.
The trip itself went off without a hitch, which is a testament to the planning and organizing that Eleanor and the Kim Kim team did. Japan was amazing and we enjoyed all of the activities that were either planned or recommended on our free days. We also appreciated the contact that we had from Eleanor throughout the...
Read more

Eleanor was very helpful in planning our trip. She provided activity and planning suggestions and was receptive to our feedback in order to build a two-week itinerary to Japan.
The trip itself went off without a hitch, which is a testament to the planning and organizing that Eleanor and the Kim Kim team did. Japan was amazing and we enjoyed all of the activities that were either planned or recommended on our free days. We also appreciated the contact that we had from Eleanor throughout the trip in her efforts to ensure the trip went smoothly.
Thank you for a wonderful and relaxing trip. We both truly felt spoiled by this experience.

Hotel Reviews
Hakone Kowakien TEN-YU
Hakone

Very relaxing vibe at this hotel. The rooms were very spacious. It was nice to have a sitting area in the room and we also enjoyed the balcony space and private onsen. The shared onsen space was lovely - I definitely preferred the garden view with the waterfall. The only feedback that I would have is that the restaurant buffet menu tries too hard to cater to different tastes and the food might be better if they focused on just several dishes rather than a vast array.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
VIA INN Prime Kyotoeki Hachijoguchi JR-West Group
Kyoto

Very well located near the Kyoto train station. Despite this, the neighbourhood is very quiet with several good restaurants nearby. Room was comfortable and well sized as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kanazawa & Shirakawa-go Tour with Local Experiences
Kanazawa & Shirakawa-go Tour with Local Experiences
Kanazawa

This was a great tour. We weren't fully sure about the full day tour, but the time flew by so quickly. We learned alot and appreciated having time both with our guide and for free exploration. We also enjoyed the craft activities. Our guide Yasushi was very talented in his ability to share his knowledge and passion for his home city.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

The food was delicious and our guide was very informative not only about the food, but the Kansai region. It was lovely to be able to meet other people who also enjoy food.

Quality of Experience
Guides, Drivers and Staff
 Grand Sumo Tournament Viewing Tour (Group Tour)
Grand Sumo Tournament Viewing Tour (Group Tour)
Tokyo

We feel so lucky to have been able to experience sumo. The tour was helpful in understanding the history and the sport. Our tour guide obviously really loved sumo and she shared her enthusiasm with us. I will definitely recommend this to anyone going to Japan in the future during tournament time.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 13, 2025

Hi Joy,

Thank you so much for your lovely and detailed feedback! I'm so happy to hear you had a wonderful trip and that everything worked out so well. It was such a great pleasure helping you & Ryan plan this journey, and I'm truly glad it gave you so many wonderful memories to bring home.

All the best,
Eleanor

Japan Trip
Japan | Oct 1 - Oct 9, 2025

Cici
Cici L.
Los Angeles, CA | Reviewed on Oct 10, 2025
Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan! Read more

Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan!

Hotel Reviews
MIMARU SUITES KYOTO SHIJO
Tokyo

Loved this hotel! Great location close to the subway, Nikishi market, food and shopping. 7-eleven conveniently close too! The family suite was great for my kids and parents. Spacious and had everything we needed and more. The kids loved the tatami room! Having a washer/dryer was convenient. The happy hour was awesome and the coffee/tea machine was a great perk. The kids loved the bingo game for gacha ball prize too. Would definitely stay at Mimaru again!

Authenticity & Character
Traditional kids games in the lobby
Location
Convenient
Staff
Cleanliness & Comfort
Gora Kansuiro
Hakone

This was a bit more traditional than I expected and both the public and private onsets were very small. The outdoor onsen had so many mosquitos that ate me alive. The dinner and breakfast were delicious!

Authenticity & Character
Location
The path to the open air onsen was hard to follow and mosquitos everywhere. No where to really walk around and enjoy nature
Staff
Cleanliness & Comfort
Control for mosquitos and one of the bathrooms in our room was broken. Hard to get ready as a family of 6 with 1 toilet.
MIMARU Suites Tokyo Asakusa

Loved the location! So convenient for good food in every direction of Asakusa! Close to the subway and so convenient to jump on the Ginza line to go to Shibuya or Ginza. The family suite was spacious. The kids loved the tatami mats room!

Authenticity & Character
Location
Convenient
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 11, 2025

Hi Cici,

Welcome back home!
Thank you so much for your kind words! I’m so glad to hear that your family’s first trip to Japan was memorable and that the balance of tours and free time worked well for everyone. It was a pleasure planning your journey.

I look forward to helping you explore more of Japan on your next visit!

Warm regards,
Leny

Mother - Daughter 11-day trip to Japan
Japan | Sep 24 - Oct 4, 2025

Anahita Darius
Anahita Darius D.
| Reviewed on Oct 09, 2025
This 11-day trip to Japan (Tokyo, Hiroshima, Osaka, Kyoto) was an unbelievable once in a lifetime experience that my mom and I got to enjoy together all thanks to Shona… From the moment we connected Shona was INCREDIBLE!! Right from the planning and customization, to during our travels and right untill the very last moment when we departed Japan, she was always available and ready to assist.
We were able to experience many of the country's beautiful traditions, culture, food and people....
Read more

This 11-day trip to Japan (Tokyo, Hiroshima, Osaka, Kyoto) was an unbelievable once in a lifetime experience that my mom and I got to enjoy together all thanks to Shona… From the moment we connected Shona was INCREDIBLE!! Right from the planning and customization, to during our travels and right untill the very last moment when we departed Japan, she was always available and ready to assist.
We were able to experience many of the country's beautiful traditions, culture, food and people. Travelling in a small group of only two women, I was pleased with the accommodations selected by Shona. They were always clean, safe, and offered exactly what we needed in each city by being centrally located and well connected. Our activities were tailored to our requests and many of the associated individual guides were very welcoming. Big shout out to Mr Ken (Mt Fuji) and Rio (Miyajima) of Magic Tours who were very knowledgeable and kind and took special care of my mother when we navigated steep climbs etc. The others were also good, however Mr Ken and Rio really were great! The tea ceremony at Kyoto and Sumo show at Osaka were great selections by Shona. For those areas that were self-guided, Shona gave us the information and material we needed.
This is our second trip with KimKim and have been telling our friends about it. Thankyou Shona for your dedication to making our trip a special one.

Hotel Reviews
Kadensho, Arashiyama Onsen, Kyoto - Kyoritsu Resort

Very special hotel, really enjoyed the location and in house facilities. Very close to the train station. The restaurant has only a set menu for dinner and breakfast which are to be prebooked so plan meals accordingly. There is a tourist tax to be paid and in cash only. The public and private onsen are a must do when staying here.

Authenticity & Character
Location
Cleanliness & Comfort
The Royal Park Canvas Osaka Kitahama

Centrally located and well connected to 2 main train lines. There is tourist tax that has to be paid at the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Intergate Hiroshima

Very close to the tram station and the vibrant streets for food and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the b asakusa
Tokyo

Great location. Very close to the Metro station and the buzzing area of Asakusa.

Authenticity & Character
Location
Proximity to things
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Kyoto

This was a beautiful walk through a beautiful forested area finally reaching the magnificent Torii gates. There is a fair bit of walking on inclines and steps.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

This is an activity you cannot miss. It was conducted seamlessly and was very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
World Heritage Himeji Castle &  Kōko-en ,Kobe tour
World Heritage Himeji Castle & Kōko-en ,Kobe tour
Osaka

The location was incredible and well worth the visit. Involves walking and a steep step climb if you want to reach the very top. Yet a must do when based in Osaka. The guide was the same from the day before. It was encouraging to see that she had taken some of our suggestions and was much better prepared.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka-Nara-Uji day trip
Osaka-Nara-Uji day trip
Osaka

This was a magical location. A fair bit of walking over uneven terrain and some incline. The guide was very young and seemed a bit inexperienced however we appreciated her trying her best.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka: Sumo Show Experience with Food Box
Osaka: Sumo Show Experience with Food Box
Osaka

This was an entertaining and fun way of getting to know and experience a bit about the Sumo culture. Very good set up and the bento meal was good. This is a must do in Osaka.

Quality of Experience
Guides, Drivers and Staff
Transport
Miyajima Half-day Trip Historical Walking Tour
Miyajima Half-day Trip Historical Walking Tour
Hiroshima

This place was magical. A fair bit of walking with steps and steep incline. Rio was our guide and she was simply wonderful... very plesant, kind and knowledgeable. She adjusted the pace to suit my mothers walking abilities yet made sure we saw everything.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiroshima Bar Hopping Food Tour
Hiroshima Bar Hopping Food Tour
Hiroshima

The guide took us to some very local stops and by the end of it we were really stuffed with some authentic and very delicious Japanese food.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Very lovely experience. Mr Ken and the driver were great. Mr Ken took special care of my mother when walking the steep hill to the viewpoint and pagoda. There was an approximate 2.5 hours drive either way but our driver was very safe and the ride was comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

This was a great way to walk and experience some of the highlights of Tokyo. The guide was friendly and shared insights about the areas, local food and activities.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 09, 2025

Hi Anahita
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Shona

Cory was amazing to work with.
Japan | Sep 28 - Oct 5, 2025

Peggy
Peggy R.
Ashburn, VA | Reviewed on Oct 06, 2025
Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan. Read more

Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan.

Hotel Reviews
Higashiyama Shikikaboku
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Okura Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
I personally didn't enjoy the food choices.
Guides, Drivers and Staff
The guide was geat.
Transport
A lot of walking and subway between stops. I would rather have sampled many different japanese dishes instead of only the two we tried. And neither of the two were healthy dishes.
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan
Quality of Experience
I
Guides, Drivers and Staff
Transport
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo
Quality of Experience
Food
Sushi
Guides, Drivers and Staff
Transport
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Oct 11, 2025

Dear Peggy, thank you so much for your thoughtful words. It truly means a lot to me that you enjoyed your week in Japan. I loved planning this trip with you and really wanted it to reflect the things that matter most to you. I’m so glad it all came together in a way that felt special and meaningful.

Japan has so many layers to explore, and knowing that the experience felt so lovely for you makes me so happy. It was a real pleasure working with you, and I’m honored to have been a part of your journey.

Warm Regards,
Cory

Get the "private group" experience for a small family!
Japan | Sep 20 - Sep 28, 2025

Rosa
Rosa S.
Honolulu, HI | Reviewed on Oct 05, 2025
I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we... Read more

I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we insisted on private cultural experiences versus touristy attractions and crowds. Kimkim delivered on our desires and more.
Our local specialist Cannon was exceptional, and we really appreciated how he communicated with us. He made superb suggestions, was remarkably responsive and timely, and kept in touch daily during our trip. He always remained sensitive to our budget, and even sent us suggested walking routes when we were on our own leisure time. At one point, he even offered to be our translator when a medical mishap occurred, and he stepped up his behind-the-scenes updates with our guides and drivers accordingly.
Our thanks to guide Akiko (Hiroshima & Miyajima Island), driver Gong (Beppu, Kurokawa Onsen & Fukuoka), and driver Naru (Sapporo & Lake Toya): each of your added specialties added to our trip wonderfully.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Oct 09, 2025

Hi Rosa,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Cannon

Our guides Jeremy and Andy were great. Disa...
Japan | Sep 12 - Sep 29, 2025

Neil
Neil S.
Ewing, NJ | Reviewed on Oct 05, 2025

Our guides Jeremy and Andy were great.
Disappointed in some of scheduling. 2 of the sites we were supposed to visit were closed:Kofukuji Temple and the Tokugawa Art Museum and their gardens. We were disappointed that these visits were not confirmed and an adjustments made.

Local specialist: Albee Ning

Everything was great! All went so smoothly, e...
Japan | Sep 18 - Oct 3, 2025

M
Mara Z.
Los Angeles, CA | Reviewed on Oct 04, 2025
Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh Read more

Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh

Hotel Reviews
Kimpton Shinjuku Tokyo By IHG
Tokyo

Perfect stay to end our trip in Japan. Absolutely lovely

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone
Location
Staff
Cleanliness & Comfort
NAGARAGAWA SEIRYU HOTEL
Seki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Hida Takayama
Takayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kanazawa
Kanazawa

Beautiful decor, peaceful and perfect location .The staff amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garrya Nijō Castle Kyoto
Kyoto

Wonderful place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Marriott Miyako Hotel
Osaka

Great comfortable and perfect location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Seki: Samurai Knife Making Experience at the Knife Museum
Seki: Samurai Knife Making Experience at the Knife Museum
Seki

Best experience the gentleman there were so helpful, kind and generous

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 09, 2025

Hi Mara,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Angel

We loved our entire trip! Our specialist, Ele...
Japan | Sep 11 - Sep 28, 2025

S
Sandy N.
Seattle, WA | Reviewed on Sep 29, 2025
We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling... Read more

We loved our entire trip! Our specialist, Eleanor listened to what we were looking for in our trip, and arranged it for us. We loved seeing the usual tourist centers of Tokyo and Kyoto, but really loved the less touristed areas, especially the mountain towns of Tsumago and Narai. The lodgings were great, and the pace was suited to the way we like to travel. Eleanor also provided us with detailed instructions on how to get around, and suggestions of sights to see, since we were traveling independently.

Hotel Reviews
Hotel Fukinomori

We wished we had more time in this place. It was in the woods, somewhat isolated, very quiet and in a beautiful setting. The dinner provided by the hotel was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
BYAKU Narai
Narai

This hotel had an old Japan feel to it, yet with all the comforts. We had a large room with a private onsen, and the dinner that evening was amazing. It was the most enjoyable stay I’ve ever had in a hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

At first I thought this would be a little superficial and not very interesting, but our hostess made it fun. We could laugh at ourselves a bit as we tried to go through the proper motions and expressions. It not only added to our cultural understanding, but was fun in the process.

Quality of Experience
Guides, Drivers and Staff
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

This was a good introduction to Tokyo. Our guide was personable and not only showed us the sights, helped us understand some of the cultural nuances that we would have missed on our own. This provided a good base for our further travels in Japan.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 29, 2025

Hi Sandy,

Thanks so much for your kind and detailed feedback! I'm really happy to hear you enjoyed the trip and that the hotels worked out so well. It was such a pleasure helping to put this journey together, and I'm glad it's left you with great memories to take home.

All the best,
Eleanor

Hector was excellent. Extremely knowledgeable...
Japan | Sep 21 - Sep 26, 2025

Bernardo
Bernardo Z.
Miami, FL | Reviewed on Sep 27, 2025

Hector was excellent. Extremely knowledgeable and friendly.

Our favorite attractions were Osaka castle and the Nara temple visit.

Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Sep 28, 2025

Hi Bernardo,

Thank you so much for sharing your feedback! I’m very glad to hear that you enjoyed your time with Hector and that Osaka Castle and the Nara temple visit were highlights of your trip. I’ll be sure to pass along your kind words to Hector as well.

Best,
Judy

Our incredible trip to Japan
Japan | Sep 3 - Sep 18, 2025

Martine
Martine S.
Ashburn, VA | Reviewed on Sep 26, 2025
Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something... Read more

Sandy, our local specialist, was incredible in tailoring our trip to our needs. She took our feedback and created a trip of a lifetime. Even when we had any issues, she was so quick to help us resolve them. She checked in with us frequently before, during, and after our trip, and was always at least a day or two ahead of us with the itinerary information we needed to prepare for our next day's adventure. Her suggestions for each day were helpful and fun; we always felt like we had something to do in the area around the activity of the day. We often used the days set aside for shopping as an opportunity to explore cultural experiences instead.

The tour guides selected for us were phenomenal. Taka-San was our guide through Tokyo and Hakone for two different days, and what he was able to show us, teach us, expose us to, and also his suggestions for our free day in Tokyo made the trip that much more interesting, exciting, and enjoyable. I would highly recommend him to anyone looking for a local guide. Mayumi-San was our knowledgeable guide through Hiroshima, the Peace Museum and Peace Park, as well as Istukushima Island for a full day. She was sensitive with us as we learned more about the aftermath of the Nuclear bomb dropped on Hiroshima and was able to answer a lot of our questions throughout the day.

One thing I would suggest is for days that involve museums, either make that one of the only things happening that day or not have a tour guide for those days. We would've liked to have had more time to be able to go through the Hakone Open-Air museum and Hiroshima Peace museum and not have to rush to the next thing.

Overall, the trip to Japan was well organized, well-planned, and like a well-oiled machine. All of the accommodations were well-suited to our needs, especially the beautiful breakfast buffets at every hotel. We loved having the good mix of Japanese and western-style breakfasts and all of the staff at every hotel we stayed at were so accommodating and helpful.

Hotel Reviews
Sotetsu Fresa Inn Hiroshima
Hiroshima

We arrived at this hotel before check-in, and the staff were able to hold our luggage for us until check-in time. The hotel staff were very hospitable and helpful. There was a Lawson convenience store connected straight to the hotel, which was, of course, convenient. This hotel is also conveniently located about a 5 minute walk from Hiroshima station, which is huge and has a nice shopping mall attached to it. The amenities the hotel offered were nice. The breakfast was a good combination of Japanese-style and western-style. They had many local delicacies from Hiroshima, including rice, which was very good. We had a connecting room for our last few nights in Japan, in Hiroshima, which was nice, except for the fact that the double-sized bed took up most of the room, with not much room to move around the bed. The connecting room had two twin-sized beds, and ample room to move around. The bathroom was very small and had an actual bathtub with a showerhead included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karaksa Hotel Osaka Namba
Osaka

The hotel staff was wonderful, and the amenities were great. This hotel is conveniently located very close to Dotonbori, Namba station, and Shinsaibashi Station. It was very easy to walk around Osaka near Namba to many different shopping areas, shrines, and restaurants. We appreciated the rainfall showerhead on the ceiling of the shower. The daily snack and drinks available were a good supplement after returning to the hotel from our day's adventures. The breakfast had good food, especially the takoyaki (Octopus balls), but we would've liked to see more Japanese style breakfast than the western-style that was the majority of what was offered. The chicken karaage was also delicious and the western-style foods were tasty, but left something to be desired. We felt frustrated with only having two washing/drying machines for the whole hotel and had to try to time out doing our laundry perfectly to make sure we had access to the limited machines.

Authenticity & Character
The hotel felt more Western-style than what we were looking for.
Location
Staff
Cleanliness & Comfort
The roll-away bed wasn't very comfortable in our room.
Richmond Hotel Premier Kyoto Ekimae
Kyoto

We arrived at the Richmond hotel mid-afternoon before check-in time, and the staff was still able to accommodate us and check us in early, as we had a scheduled reservation to get to soon after. Our hotel room was comfortable with the separated toilet from a Japanese style shower/bath. What made Richmond stand out was their social hour in the evening during which time they provided snacks and alcoholic and soft drinks. Their snacks were delicious and a nice reprieve after a long day of exploring. Their breakfast was also versatile, with a great mix of Japanese style and western-style breakfasts. Their Japanese curry, especially was so good and having made-to-order shabu-shabu was a great start to ours days. They also had make-your-own sushi bowls, which we took advantage of every day. They offered wonderful amenities, including two floors of Laundry available with a television channel that showed available washer/dryer machines. They also offered a tatami-mat coaster workshop, which my mother was able to take advantage of. It was conveniently located close to Kyoto station, which has many different restaurants available, depending on what kind of mood you're in for food, and of course access to the subway station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Yumoto Onsen Tsuki no Yado Sara
Hakone

We didn't know what to expect when we checked into our hotel in Hakone after a long day of adventuring through the mountains, but our expectations were exceeded. The staff were patient and gracious. The hotel room was beautiful and the private bathtub on the balcony was such a wonderful retreat after a long day, despite the mosquitoes outside. My mom took advantage of the private bath on another level and enjoyed it. The free alcoholic and soft drinks offered were next level, and it was a great opportunity to try their plum wine, local beer, sparkling wine, and sake, as well as the delicious, different flavors of sodas and soft drinks. They also offered free coffee, tea, and matcha lattes; all of which were delicious. The hotel is also about a 15 minute walk to the Hakone Yumoto Station. Yukata was provided for all guests, and guests were encouraged to wear them and slippers around the hotel, however, for taller or plus-sized people, and with bigger feet, the fit might be tight. We had a combo package that included dinner and breakfast, both of which were incredible multi-course and beautiful Japanese-style meals. For dinner, it was a set-menu 7 course meal with appetizers, sushi, sashima, shabu-shabu, and other local delicacies, all of which were intriguing, beautifully displayed, and delicious. The menu was in Japanese on beautiful washi paper with hand calligraphy. Breakfast was fairly similar in grandiosity with another set-menu and beautifully displayed dishes and a delicious meal. If you are adventurous and enjoy Japanese food, this is a perfect stay.

Authenticity & Character
Location
It's about a 15 minute walk to the nearby train station.
Staff
Cleanliness & Comfort
Asakusa Tobu Hotel

This hotel was conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations. Their staff were so patient and helpful, and allowed us to check in very early in the morning when we arrived in Japan. Their breakfast buffet was the perfect combination of Japanese and Western-style foods, and every day it was so delicious. The made-to-order onigiri and egg dishes were wonderful. The hotel room was nice, including the separated toilet and the Japanese-style shower. The beds and pillows were very comfortable.

Authenticity & Character
Location
It is conveniently located, right near Asakusa shopping, Sensoji Temple, and the subway stations.
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Our tour-guide met us in the morning at our hotel and took us on a bus to the Peace Memorial Park. We started at the Peace Museum, where we watched a half-hour long film, documenting the experiences and voices of survivors of the nuclear bomb in Hiroshima. The film and museum were difficult to witness, however, we think everyone visiting Japan should have a human obligation to visit Hiroshima and/or Nagasaki to understand the scale and aftermath of the nuclear destruction. The museum and Peace Park were thoughtfully designed and shared the real human impacts as a reminder of the horror of war. Going through the museum does not require a tour guide, and is likely a better experience to go through at your own pace. Later in the afternoon, we took a 45-minute ferry from the riverbank to Miyajima Island with our tour-guide. There, we visited the 50 foot tall Torii Gate, guiding travelers from the sea to the magnificent Istukushima shrine behind it. From the shrine, we climbed the mountain, visiting the Daisho-in Temple, a beautiful Tibetan temple, admiring the sea and mountains around and below. We explored several Buddhist temples up the mountain and one space where we were able to visit 88 different Buddhist Temples from all over Asia by just standing on a tile from each. The small town on the island had several different shops and restaurants. We were able to try matcha ice cream, coffee ice cream, honey-lemon ice, and tornado potatoes, all of which were fun and delicious.

Quality of Experience
Guides, Drivers and Staff
Mayumi-San was knowledgeable and compassionate. She was willing to help us practice speaking Japanese and was patient with us, trying to slow down and go at our pace, as much as possible.
Transport
Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

Our travel agent Sandy, did a fantastic job giving us directions to the place, as it was not apparent from the street or GPS, but we were able to find it because of her support. Kasa-San and Mari-San (not completely sure of her name) were fantastic instructors and walked us through every step. They had already prepared the workstations before we arrived. They had started the fish dashi and chicken dashi, but we were given clear instructions in English for every other step. We made our own noodles from scratch and were even shown a special technique for kneading the dough. The instructors were fun, funny, and informative about the ingredients we used. They took their time explaining each step to us and also provided printed recipes for each part. The gyoza we made was a delicious appetizer and the ramen was incredible. We will definitely be bringing these tips and tricks to our cooking at home.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

When we arrived for the tea ceremony, we were taken to dressing rooms, where employees allowed us to choose our own kimono, obi, and floral ornaments for our (the ladies) hair. The employees helped us get dressed, and braided/styled our (the ladies') hair. My husband was also dressed in kimono, as well. We were then given opportunities to take pictures using their gardens as beautiful backgrounds. We were then led into the tea room with fellow tourists. Our tea ceremony host, Dodo-San was patient, kind, and incredibly hospitable, as she showed us and explained the tea ceremony and making matcha tea, which we were all able to do ourselves. She walked us through all of the customs, and encouraged us to be in the moment with her and our fellow guests. The sweets that were provided were also delicious, especially the red bean paste sweet, and the tea was delicious, as well. The whole tea ceremony experience was an incredible glimpse into traditional Japanese culture. The Ninja museum was interesting, well-constructed, and informative. We would have preferred to walk through at our own pace without a guide, albeit, some information they gave was useful. The shuriken (ninja star) throwing was fun.

Quality of Experience
Guides, Drivers and Staff
Dodo-San was a fabulous host for our tea ceremony, as were all of the staff there. She even took time after to share with us more information and exchange life experiences, as well as went above and beyond to make our experience special.
Transport
Full Day  Hakone Open-Air Museum and Hakone Ropeway Tour
Full Day Hakone Open-Air Museum and Hakone Ropeway Tour
Hakone

We took at least 5 forms of transportation to and through Hakone, moving between modes seamlessly. The train, rail-car, cable car, gondola, pirate ship, and bus were each so easy to use, and provided beautiful and unique views. Our guide was fantastic in showing us and explaining the sulfur springs and its surroundings, as well as sharing with us the Black hot spring eggs, and the summit of Mt. Fuji. The open-air museum was so cool, however, we would've liked to have spent more time there without having to rush. We weren't expecting to go on a pirate ship across Lake Ashi, but it was such a beautiful ride with an interesting background into the Dragon deities that are said to reside there. Gorgeous landscapes, wonderful art, and interesting history and explanations. The restaurant at the top of Mt. Hakone had absolutely delicious Japanese curry that we're still dreaming of.

Quality of Experience
We were not expecting the amount of activities and modes of transportation all in one day, and it was all incredible.
Guides, Drivers and Staff
Our guide, ended up calling ahead to a magic puzzle box shop to give us a private demonstration of their puzzle boxes and took us out of the way to go to this shop. He went above and beyond to ensure we had an amazing time that day.
Transport
We took at least 7 different modes of transportation that day including subway, shinkansen, train, rail car, cable car, gondola, pirate ship, and bus, and all were very convenient and excellent ways of getting around the mountains and lake.
 Imperial Palace East Gardens
Imperial Palace East Gardens
Tokyo

Without a tour guide explaining the imperial family and the grounds, this would have been a lot less interesting. The garden is beautiful, but the historical sight leaves something to be desired. As the royal family resides in the actual palace, it is not accessible to tourists at all; only the gardens and grounds can be visited. There is a lot of walking through the grounds, including several steep hills. The view of the outside of the concert hall is beautiful and the smaller buildings, as well as the history of building the walls is very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Our tour guide Taka-San, messaged me several days before we were scheduled to meet with him, asking about our preferences and needs, and if he could reserve lunch for all of us at a local sushi restaurant. He was wonderful at communicating before, during, and after our day tour around Tokyo. He met with us at our hotel that morning, showed us how to use the subway station, answered all of our questions throughout the day, and imparted his extensive knowledge upon us. He took us to Meiji-Jingu Shrine, explained the Torii gates to us, the cultural practices, and taught us about the differences between Shinto and Buddhist shrines in Japan. Then, he took us to Tsukiji outer fish market, and was able to talk with local vendors on our behalf, allowing us to buy and experience delicious samples of wagyu beef and grapes. We also had lunch at a delicious sushi bar.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 09, 2025

Hi Martine,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Sandy

The entire team was very supportive both befo...
Japan | Sep 14 - Sep 19, 2025

J
Joan C.
Chicago, IL | Reviewed on Sep 26, 2025
The entire team was very supportive both before and during our trip. We were very pleased. Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him. Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well. We will definitely recommend KimKim to others and will use you again for future travels. Read more

The entire team was very supportive both before and during our trip. We were very pleased.

Our 1/2 day guide of Tokyo, Tatsuki, was extremely accommodating, full of information, and we appreciated the time we spent with him.

Our other guides, one for the Shibuya crossing food tour and the other, Yuki, for our Tsukiji Fish Market tour were great as well.

We will definitely recommend KimKim to others and will use you again for future travels.

Hotel Review
Karaksa hotel grande Shin-Osaka Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo Tsukiji Fish Market Food Walking Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

The restaurants and food choices were great, but there was too much food! We would have enjoyed sampling food more than full meals at each stop. We were so full that by the 3 stop that we could hardly finish!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Osaka
Welcome to Osaka
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 29, 2025

Hi Joan,

Thank you for letting me add more memorable experiences to your Japan trip. I’m so glad you enjoyed them, and it sounds like the food was a real highlight! I appreciate you sharing your feedback. I’d love to help you plan your next adventure.

Warm regards,
Leny

Thank you Peter and Ursula - The Clegg family
Japan | Sep 5 - Sep 15, 2025

S
Sarah C.
Canada | Reviewed on Sep 23, 2025
We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei... Read more

We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei (Peter), and hope to see him again in the future.
Our next guide was Ursula, who was with us for the remainder of our trip with KimKim before we continued on our own. Ursula was as outstanding as Shumpei, and we loved exploring Kyoto, Osaka and Hiroshima with her. She was very flexible with us around the schedule and really encouraged us to go at our own pace. She was always helpful and gave great suggestions on where to eat or shop etc.
As it was our family's first time in Japan, we appreciated having guides to help us navigate or to help translate when needed. In addition to being helpful, our guides were both a pleasure to spend time with and made our time in Japan that much more memorable. So thank you again very much to the whole team at Kim Kim, but especially to Shumpei and Ursula!

Hotel Reviews
Courtyard by Marriott Shin-Osaka Station

The breakfast was great, the rooms were clean but we were accidentally booked in a smoking room so be careful when booking since it was very stinky.

Authenticity & Character
Location
Right next to Shin-Osaka station
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Really big hotel with multiple restaurants on the lobby floor. They offer both a western buffet or japanese style breakfast. Comfortable rooms and close to the station, but is far from the center of the city, about a 40 minute walk or 10 minute cab.

Authenticity & Character
Location
far from city center
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

Nice comfortable rooms, has amenities like robes and slippers. The other amenities like cotton buds/pads, toothbrush and toothpaste are available for free at a stand in the lobby. The hotel also has a laundry room with 6 washer dryers which is convenient for those planning on washing anything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Okada
Hakone

This hotel in Hakone was beautiful. The rooms are spacious with very comfortable beds and is fully equipped with all the amenities (Robes, pyjamas, towels, shampoo, conditioner, cosmetics etc.), and has a beautiful outdoor shower and onsen. The buffet has a huge selection of foods and was busy but well maintained.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gracery Shinjuku

Really great location in the heart of Shinjuku. The hotel itself is nice and clean with small rooms but very functional.

Authenticity & Character
Godzilla hotel
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Hiroshima

Miyajima was beautiful! Definitely a must-do if in Hiroshima. Check the tides for timing when to visit the floating Torii gate.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Hiroshima by public transport
Day trip to Hiroshima by public transport
Japan

The Hiroshima peace memorial museum was incredibly moving and well done. It was very busy so definitely best to go in the early mornings if possible.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto to Osaka via Nara by private transfer
Kyoto to Osaka via Nara by private transfer
Japan

Very smooth pick up in Kyoto. We loved Nara park and spent a good 3 hours visiting the park as well as the temple.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Arashiyama:  Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Day Trip to Arashiyama: Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Kyoto

Monkey Park and the traditional tea ceremony were highlights for our family. Arashiyama was also a beautiful place to spend the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

We thoroughly enjoyed this whole day, highly recommend doing all these activities.

Quality of Experience
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

This was one of our families favourite days. It was beautiful to see the natural beauty of Japan and we even got lucky enough to see the peak of Mt Fuji. Hakone itself was stunning and a nice change of pace after the bustling Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Air conditioned van with lots of space.
Guided Tour in Tokyo:  Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Guided Tour in Tokyo: Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Tokyo

The highlight of this day was definitely the Shibuya Sky experience. Highly recommend doing to the shibuya sky tower in the late afternoon especially if the weather is looking nice.

Quality of Experience
Guides, Drivers and Staff
Transport
 Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class,  Ghibli Museum by public transport
Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class, Ghibli Museum by public transport
Tokyo

We loved this whole day. We started at the Tsukiji market which was quite busy but very cool to see. The sushi making class was a real highlight for us and was delicious! The visit to the imperial palace was beautiful, but you can only visit the exterior so you see the palace from a ways away.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 24, 2025

Hi Sarah,

Thank you so much for your wonderful feedback! It was a true pleasure to plan your family's trip to Japan.

I'm thrilled to hear that Shumpei and Ursula provided such exceptional guidance and made your journey so memorable. I will be sure to share your kind words with them—they will be delighted.

It was also a pleasure to incorporate your feedback on the hotels and other details. I sincerely hope the overall experience was everything you hoped for.

Wishing you all the best, and I hope to help you with your next adventure!

Best regards,
Ben

Fantastic trip to Japan
Japan | Sep 3 - Sep 12, 2025

Kevin
Kevin W.
Ashburn, VA | Reviewed on Sep 20, 2025
Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole... Read more

Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole experience. Just a big THANK YOU!!!

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Our room was spectacular and service is excellent. Only downside is the breakfast at the hotel is not that good.

HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location, small room, and we LOVED the breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 22, 2025

Hi Kevin & Carl,

Thank you so much for taking the time to share your thoughts and experiences with me. It was such a pleasure helping plan your 50th friendship trip celebration! I’ve also taken your feedback on the hotels and other details into account, and I hope overall it was a great trip.

Wishing you all the best,
Leny

Worst guided trip ever planned for me
Japan | Sep 15 - Sep 19, 2025

Navajith
Navajith M.
Singapore | Reviewed on Sep 20, 2025
This was the worst trip I have ever had via Kimkim. Actually the worst guided trip of my life!
It’s zero or even negative value for money. We were charged a bomb excluding hotel and we realised that after going there. And the whole trip was planned in an extremely subpar way. I feel the specialist is a real amateur here. And the support has been very poor as well. Especially when we were trying to reach out bd or help regarding something.
Previous experience with kimkim was so great and... Read more

This was the worst trip I have ever had via Kimkim. Actually the worst guided trip of my life!
It’s zero or even negative value for money. We were charged a bomb excluding hotel and we realised that after going there. And the whole trip was planned in an extremely subpar way. I feel the specialist is a real amateur here. And the support has been very poor as well. Especially when we were trying to reach out bd or help regarding something.

Previous experience with kimkim was so great and that’s why we blindly believed and went ahead here. The previous tour specialist were so professional and amazing as well.
Forced to give 1 star here. Ideally wanted to give zero star.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Sep 23, 2025

I sincerely apologize that your experience turned out this way. In Japan, it is customary to arrive at meeting points 10–15 minutes in advance. We deeply regret that missing the activity on the last day caused you to feel negatively about the entire trip, as this is the last outcome we would want. We will certainly work on improving the details of our service and ensure we communicate local customs more clearly to our guests.

I had the most fabulous experience in Japan thanks to Katsu!
Japan | Sep 7 - Sep 12, 2025

P
Phyllis B.
Los Angeles, CA | Reviewed on Sep 19, 2025
I had the most fabulous experience having Katsu arrange my trip to Japan. He was so thoughtful in how he listened to what I hoped to do> He then prepared the most perfects plans for my trip! All recommendations Katsu suggested were perfect. His communications were fantastic. Very regular and very caring.. One very special element that Katsu included was the arrangement of members from his company to accompany me or meet me at each train station. This made each transition so easy and smooth.... Read more

I had the most fabulous experience having Katsu arrange my trip to Japan. He was so thoughtful in how he listened to what I hoped to do> He then prepared the most perfects plans for my trip! All recommendations Katsu suggested were perfect. His communications were fantastic. Very regular and very caring.. One very special element that Katsu included was the arrangement of members from his company to accompany me or meet me at each train station. This made each transition so easy and smooth. Each person that assisted me was a true delight to meet and were SO helpful!!! Katsu was always available if I needed him during my trip. Without a doubt. my trip was marvelous because of the support and services from Katsu and his team. I give them the highest recommendations- more than amazing!!

Local specialist: Katsu Okada

Wonderful trip!
Japan | Aug 29 - Sep 8, 2025

Kristi
Kristi M.
Seattle, WA | Reviewed on Sep 10, 2025
The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto. Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We... Read more

The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto.

Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We appreciate all she did for us. Thank You for making the trip a wonderful experience!

Hotel Reviews
Hotel Keihan Yodoyabashi

great breakfast buffet; cramped for 3 people in a room but were able to adjust furniture to make it easier to get around in.

Location
close to subway
Staff
Cleanliness & Comfort
cramped for 3 people but very clean
Sotetsu Fresa Inn Kyoto-Shijokarasuma
Kyoto

Great breakfast buffet; not as clean as it could have been; cramped for 3 people

Authenticity & Character
Location
Close to subway
Staff
Cleanliness & Comfort
stains on the floor; if adding a 3rd bed furniture could have been rearranged to make it easier to get around the room.
Asakusa Tobu Hotel
Tokyo

Very good hotel; cramped for 3 people but has space under the bed for suitcases.

Authenticity & Character
Location
Close to subway stops
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Great guide. Interesting and informative

Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto

The bamboo forest is a wonderful sight to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

The guide has great information to share.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Samurai Ninja Museum is awesome and interactive. The Kimono tea ceremony was fun and you get to wear a kimono.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

Even if you are not a whisky drinker the experience is a fun one.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

This was an awesome and fun experience. Great information and fun!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 11, 2025

Hi Kristi,
I sincerely appreciate your genuine and heartfelt review. I truly hope to meet more kind and lovely guests like you. I will work even harder to provide better service for guests like you, and I really look forward to seeing you again on your next trip.
Best
Shona

First timer in Japan
Japan | Sep 1 - Sep 9, 2025

David
David S.
Australia | Reviewed on Sep 10, 2025
Hi My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan. He gave me great advice on what to see as o was a first timer and how long to spend doing it. My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible Read more

Hi

My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan.

He gave me great advice on what to see as o was a first timer and how long to spend doing it.

My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible

Hotel Reviews
Sotetsu Fresa inn Yodoyabashi
Osaka
Authenticity & Character
Location
CD
Staff
Cleanliness & Comfort
Hotel Resol Kyoto Kawaramachi Sanjo

Comfortable, cosy, and my guide Ursula helped me ask for some assistance from the staff. She was also great

Authenticity & Character
Location
Close to everything
Staff
Helped me send luggage to next hotel
Cleanliness & Comfort
Hakone Shirayunoyado Yamadaya Ryokan

Wow. Really felt at home and peaceful here. Great place. Great views and the Insen was so relaxing

Authenticity & Character
Location
The views were incredible
Staff
Cleanliness & Comfort
The food was amazing
Vessel Inn Asakusa Tsukuba Express

Efficient, friendly and accomodating. Yoko my guide helped dealing with them too

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 10, 2025

Dear Alain,

On behalf of myself, Yoko, Ursula, and the entire team, thank you sincerely for your wonderful review of your Japan trip.

We’re thrilled to hear that our planning and support helped make your first visit to Japan a positive one. It’s also great to know the hotels we recommended worked well for you, especially the peaceful stay in Hakone.

Your trust in us means everything, and we’d be happy to help craft more unforgettable trips for you in the future.

Thank you again for your support—we truly appreciate it!

Sincerely,
Ben

We had an unforgettable custom journey throug...
Japan | Jul 25 - Aug 16, 2025

D
D L.
Tacoma, WA | Reviewed on Sep 01, 2025
We had an unforgettable custom journey through Japan and South Korea, organized by KimKim. It included memorable Hiroshima, dazzling Tokyo, historical Osaka and Kyoto, spiritual journey at Mount Koya and a more intimate taste of Central Japan hiking the historical Nakasendo Trail. South Korea was no less stunning. Guides, properties and transfers were all first rate. Sandy provided an amazing local support. Highly recommended! Read more

We had an unforgettable custom journey through Japan and South Korea, organized by KimKim. It included memorable Hiroshima, dazzling Tokyo, historical Osaka and Kyoto, spiritual journey at Mount Koya and a more intimate taste of Central Japan hiking the historical Nakasendo Trail. South Korea was no less stunning. Guides, properties and transfers were all first rate. Sandy provided an amazing local support. Highly recommended!

Hotel Reviews
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ramada Encore by Wyndham Busan Haeundae
Busan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shima Onsen Sekizenkan
Gunma

Breakfast and dinner though authentic were a little exotic and stark.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karuizawa Tsuruya Ryokan

it is too bad breakfast was not included here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Truly special. It is too bad we did not have breakfast nor dinner reservations.
Matsumoto Hotel Kagetsu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The breakfast though authentic and healthy was a little stark
Kisoji Inn Iwaya
Kiso-Fukushima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Though it was clean , the room was not so inviting and my daughter thought it smelled like smoke.
Taoya Kisoji
Tsumago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Excellent dining experience.
Hotel Vischio Kyoto by GRANVIA
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jokiin
Koyasan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Excel Hotel Tokyu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

Excellent service and clean, comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Seoraksan Tour From Seoul
Full Day Seoraksan Tour From Seoul
Seoul

Traffic jam caused long delays and limited some of the scope. Would have like to hike in the park but did not have time.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Korean DMZ and Seoul Tower Tour
Full Day Korean DMZ and Seoul Tower Tour
Seoul

Limited interest and long drive.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Busan City Tour with Haedong Yonggungsa Temple
Busan

It was raining which spoiled some of the effects.

Quality of Experience
Guides, Drivers and Staff
Transport
Karuizawa with Shiraito Falls, Kumoba Pond, Old Karuizawa Ginza Street & Karuizawa Prince Shopping Plaza
Karuizawa with Shiraito Falls, Kumoba Pond, Old Karuizawa Ginza Street & Karuizawa Prince Shopping Plaza
Karuizawa
Quality of Experience
Guides, Drivers and Staff
Transport
 Gamcheon Village, BIFF Square and Jagalchi Market
Gamcheon Village, BIFF Square and Jagalchi Market
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Narai to Kiso-Hirasawa
Narai to Kiso-Hirasawa
Narai
Quality of Experience
Guides, Drivers and Staff
Transport
Traverse the Torii Pass to Narai
Traverse the Torii Pass to Narai
Narai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hike from Nagiso to Nojiri
Hike from Nagiso to Nojiri
Kiso-Fukushima
Quality of Experience
Guides, Drivers and Staff
Transport
Walk from Tsumago to Magome
Walk from Tsumago to Magome
Tsumago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Nara: Temples, Deer, and Historic Streets
Day Trip to Nara: Temples, Deer, and Historic Streets
Kyoto
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

bamboo grove overcrowded; should have arranged for private pousse-pousse tour which uses uncrowded paths.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
 Osaka Castle and Umeda Sky Building
Osaka Castle and Umeda Sky Building
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
World Heritage Himeji Castle & Kobe Tour
World Heritage Himeji Castle & Kobe Tour
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Akihabara district
Full Day Tokyo City Tour with Akihabara district
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Long drive - poor weather.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Sep 02, 2025
Hi Donald,
Thank you for sharing your incredible experience! It sounds like your journey through Japan and South Korea was truly a once-in-a-lifetime adventure. From the rich history of Hiroshima and Kyoto to the vibrant energy of Tokyo and the serene beauty of Mount Koya, it seems like you had a perfect blend of culture, nature, and history. Thanks so much for your feedback about the Ryokan along the hiking trail, we will double check in the future. We're glad to hear that we provided...
Read more

Hi Donald,
Thank you for sharing your incredible experience! It sounds like your journey through Japan and South Korea was truly a once-in-a-lifetime adventure. From the rich history of Hiroshima and Kyoto to the vibrant energy of Tokyo and the serene beauty of Mount Koya, it seems like you had a perfect blend of culture, nature, and history. Thanks so much for your feedback about the Ryokan along the hiking trail, we will double check in the future. We're glad to hear that we provided outstanding support throughout your trip. Your recommendation means a lot, and we're sure it will help others in planning their own unforgettable travels. Looking forward to help your next adventure!
All best
Sandy

We had a wonderful time in Japan! Everything ...
Japan | Aug 23 - Aug 31, 2025

H
Hana R.
Newark, NJ | Reviewed on Sep 01, 2025
We had a wonderful time in Japan! Everything was seemless and well organized. Since this was our first time in Japan, we much welcomed the ease of not having to arrange everything ourselves. In particular, it takes some time to figure out the public transportation and there are not very many english speaking people outside of big cities so having had some things pre arranged helped a lot! The choices of accomodcation, activities and timeline were perfectly suited for us.
We had an...
Read more

We had a wonderful time in Japan! Everything was seemless and well organized. Since this was our first time in Japan, we much welcomed the ease of not having to arrange everything ourselves. In particular, it takes some time to figure out the public transportation and there are not very many english speaking people outside of big cities so having had some things pre arranged helped a lot! The choices of accomodcation, activities and timeline were perfectly suited for us.
We had an unforgettable trip and will use Kim Kim again!
Thank you!

Hotel Reviews
Kyoto Umekoji Kadensho - Private Bath Facility

We loved the comfort feel. Hotel is lined with tatami floors throughout and it was so much fun to stroll laisurely in pajamas and socks (or barefoot) to the onsens in the morning, get a hot matcha in the lobby and sit for a breakfast all without having to change to regular clothes! Staff is very respectful and friendly. There is a free popsicle station in the afternoon and free noodles snack before bed. Location is fair. It is relatively close to the train station, but if you want to spend most of your time around the Gion district, it is not close. The stay was very relaxing though and I would opt for this hotel again since it is easy and only around 1,000- 2 ,000 Yen by taxi to get anywhere you need. We made a couple of out of Kyoto day trips during our stay and the location was very convenient for this as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Yoshiike Ryokan

Nice location and beautiful spa facility. We opted for the traditional tatami floor bedrooms building. It was a great experience, but the hotel wing had notable fishy smell that was at times overwhelming. Would opt for the main building with standard beds next time. The gardens were fabulous!

Authenticity & Character
Location
We did the Hakone ropeway and location was perfect. Easy to get to by local train. Nice small village with many dining options.
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Hotel staff was amazing, breakfast buffet was diverse with plenty of western meals options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 10, 2025

Hi Hana,

Thanks so much for your lovely review! I'm more than glad to hear that you enjoyed your time in Japan and that everything came together smoothly. It was a super pleasure to plan this trip for you, and I'm so happy it created such lasting memories. Looking forward to working with you again for your future travels!

Best,
Eleanor

Great introduction to Japan
Japan | Aug 1 - Aug 8, 2025

D
David K.
San Jose, CA | Reviewed on Aug 30, 2025

Easy planning and quick responses with Shona our local specialist. Went out of her way to get an item we had left on a transfer vehicle in Osaka delivered to us in the USA. Would like to have had more history and cultural experiences during the time we were in country, but all the guides were pleasant, prompt, and helpful.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 01, 2025

Hi David,

Thank you for your kind words. I'm so glad I could help make your trip smooth and even return your item safely to the USA. I also appreciate your comments about wanting more history and cultural experiences — this is very valuable for us, and we’ll make sure to take it into account for future itineraries.

It was a pleasure supporting your trip, and we’d love to help you again whenever you plan your next journey.

Best,
Shona

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