Kimkim Trip Reviews for Japan

4.7
Based on 418 ratings
Read 418 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had a great trip to Japan that worked for ...
Japan | Jun 21 - Jul 1, 2025

A
Ashley R.
Ashburn, VA | Reviewed on Jul 08, 2025
We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour... Read more

We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour wait, and seemed to just "get us." Our tour guide, in Kyoto and Osaka, was also knowledgeable, but we seemed to struggle some with communicating our desires and being understood. He was flexible when we needed a break from the heat or when we were ready to skip another temple/shrine. If I had the trip to do over I would spend more time exploring the different areas of Tokyo, see one or two fewer shrines and temples, and more of the day to day living of the Japanese people. I'd even like to stay in a traditional Japanese home set up with the tatami mats. Heidi, our local specialist, revamped our trip several times to meet our needs and was lovely to work with.

Hotel Reviews
Osaka Excel Hotel Tokyu
Osaka

The rooms were sufficient and clean, but they were quite small. I wish we had more space to put our luggage and that the bathroom set up was different.

Authenticity & Character
Some really cool art adorned this hotel. It was also neat how it was built at the top of a building and you had to go up to get out.
Location
Right near shopping and a mile walk from Dotonbori.
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

What a fancy place to be. While there was minimal A/C in the central atrium, the rooms were nice sizes, the beds were comfy and the amenities were plentiful. The breakfast options were also a plus, as after being in country for a week we were ready for something more familiar than a Japanese breakfast.

Authenticity & Character
Location
It was nice to be in a quiet neighborhood that felt safe to walk at night alone. We were nearby to restaurants and saw some of the residential side of Kyoto.
Staff
Greeted us with cool wet towels when we arrived after a HOT walk from the train station, helped us make reservations and were ultimately super respectful and polite.
Cleanliness & Comfort
very clean and comfortable. Loved the shower/bath set up.
Activity Reviews
Authentic Japanese drum (Taiko) experience
Authentic Japanese drum (Taiko) experience
Osaka

So much fun and quite a work out! The language barrier meant that we didn't learn as much about the history of Taiko drumming as we would have liked, but we did learn how to play them and play for an entire hour!

Quality of Experience
We would have liked more history so we understood the significance of the Taiko drum to Japanese culture.
Guides, Drivers and Staff
Transport
Traditional Tea Ceremony
Traditional Tea Ceremony
Kyoto

We had so much fun being dressed in traditional tea ceremony outfits. My kids and I loved the experience of what it's like to layer on a kimono and kneel to make tea. The sweets were delicious and we learned a lot about the ritual of making tea. Plus, lots of fun photo ops in the garden.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Tokyo

Fuji sang did not come out from behind the clouds on our visit, but it was still a beautiful area. The music forest was closed the day we visited and our tour guide pivoted us to a museum sharing the history of Mt. Fuji and a World Heritage Village that was amazing to see. This was when I learned that in Japan your wealth is measured by your garden, not your house. Our tour guide also took us to a traditional soba house for lunch where we sat on tatami mats and ate huge bowls of soba with tempura.

Quality of Experience
Guides, Drivers and Staff
Allen took us to some neat places that were not on our itinerary.
Transport
Safe, smooth, drive in rainy weather.
The Ghibli Museum
The Ghibli Museum
Tokyo

It was very neat to see how Miyazaki created his animated films. I think we could have spent less time in this museum.

Sumo Show and Experience (with Sumo Lunch)
Sumo Show and Experience (with Sumo Lunch)
Tokyo

Super fun to learn about Sumo and get to try it ourselves. The entire experience was geared toward tourists, but it didn't matter. We had so many fun photo ops posing with the sumo wrestlers.

Quality of Experience
Food
The food left us wanting. The kids weren't into the pork cutlet and the gluten free meal was quite bland.
Guides, Drivers and Staff
Transport
Our driver in Tokyo was top notch, cool vehicle, safe, and always there when we needed him.
Local specialist: Heidi Li
Heidi
Heidi Li
Local specialist in Japan | Replied on Jul 08, 2025
Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan. I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you... Read more

Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan.

I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you for being so kind and understanding with our Kyoto/Osaka guide; we’ll share your feedback with him and continue working with our partners to ensure seamless communication and alignment with travelers' expectations.

I really appreciate your insight about spending more time in Tokyo and focusing less on temples and shrines — that’s such valuable feedback and something I’ll definitely keep in mind when crafting future trips for families like yours. I love your idea of staying in a traditional Japanese home with tatami mats — I can absolutely arrange that for your next visit!

Thank you again for trusting me with your travel plans. It was a joy working with you through all the revisions, and I hope this is just the first of many adventures together. Please don’t hesitate to reach out if you ever start dreaming of your next trip — I’m always here to help turn those dreams into reality.

Warmest regards,
Heidi

Stress Free Japan for First Timers
Japan | Jun 26 - Jul 5, 2025

L
Loretta S.
Newark, NJ | Reviewed on Jul 08, 2025
For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing! Read more

For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing!

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

We spent only 1 night here but loved the view of the crossing and convenience to the train station. Had a great meal in the cafe and breakfast buffet was amazing! Bed was very comfortable and room was the largest we had in the trip.

Authenticity & Character
Unique location
Location
Great views of the crossing
Staff
Very helpful
Cleanliness & Comfort
Beds were comfortable and breakfast was great! Knocking off 1 star as the AC was not working great in our room. Had it at the coldest setting and still a bit warm at night.
Cross Hotel Osaka
Osaka

Perfect location a few steps away from Dotonburi in one direction and high end stores in the other. The staff was especially friendly and helpful. The breakfast buffet was the best we had on the trip. So many options!

Authenticity & Character
Breakfast buffet was memorable, location perfect
Location
Staff
Very helpful
Cleanliness & Comfort
Loved the bathroom set up and beds were comfy
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

Very comfortable hotel in a convenient location near train station. Great amenities available with laundry, breakfast and a toiletries bar in the lobby for anything you may have forgotten. Check in/check out was so efficient. Loved the soaking tub in the bathroom!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean but bed and pillows were quite firm for me
Hakone Hotel Kajikaso
Hakone

The hotel is in a beautiful and peaceful location with a close walk into town. So interesting and unique to experience a traditional Japanese hotel, the onsen, and authentic meals in our room overlooking the river.

Authenticity & Character
Very authentic and unique experience
Location
Beautiful and serene yet close to the small town and walks by the river
Staff
Cleanliness & Comfort
The hotel was incredibly clean, however, I was not expecting how uncomfortable I would be sleeping Japanese style.
the b asakusa
Tokyo

Comfortable stay in a quieter yet tourist friendly part of Tokyo. No complaints

Authenticity & Character
Location
Quieter part of the city with lots of places to see, shop and eat
Staff
Cleanliness & Comfort
Activity Reviews
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

We added Osaka to our itinerary last minute and I’m so glad we did! Although Osaka is another large city close to Kyoto, the vibes were so different. Very friendly and fun place. Had a great guide Senei who we really enjoyed spending the day with! Having a private driver made transport a breeze.

Quality of Experience
Guides, Drivers and Staff
Our guide had the best English in our trip and tailored the itinerary to our family
Transport
Mr Kole was a great driver! Very easy to get around and see a lot in one day!
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

We got to see so many sites on this tour and learned a great deal about ancient history. Kyoto is an amazing place and very unique. Unfortunately one of the main castles was closed the day of our visit and the tour guide had purchased tickets in advance so it felt like a letdown

Quality of Experience
Guides, Drivers and Staff
Our guide on this trip was very difficult to hear as she only spoke to one of us at a time. We regrouped after the tour and shared what we each learned to get a better feel for what we saw that day
Transport
We spent a good amount of time commuting to the castle only to find out it was closed. Felt like a waste of precious time in a great city
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Really fun touristy experience that gave us a lot of laughs and pictures! Only drawback was the time of year being summer did make the kimonos uncomfortable but we had a lot of fun with it

Quality of Experience
Guides, Drivers and Staff
Our tea guide was a bit reserved but our guide at the Samurai experience was really funny
Transport
Not applicable
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Such a different experience from Tokyo - serene landscapes with Mt Fuji as the backdrop with a private guide and driver. Ayumi our tour guide was great at giving us information on the area and history. She also tailored the experience based off of my family’s interests which made the day very special. Ayumi and Mr Kong, our driver, made the day fun and relaxed.

Quality of Experience
Beautiful landscape and area
Guides, Drivers and Staff
Ayumi and Mr Kong were our favorite guides on our whole trip
Transport
Best driver we had!
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

While we had some great food in places we would not have found ourselves, the food itself did not stand out to me as being that memorable. I had hoped for something a bit more special. The guide was very hard to hear in loud places and I felt like we missed out on interesting info about the area.

Quality of Experience
Food
Food was average
Guides, Drivers and Staff
Difficult to hear
Transport
Walking tour in cool areas
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Nao was our tour guide for our first full day in Japan. She was the best and asked us if we liked the planned itinerary and made subtle changes along the way to our plans that perfectly suited my family!

Quality of Experience
Guides, Drivers and Staff
Nao went above and beyond to change things up and give us the Tokyo intro we won’t forget
Transport
Walked or used the subway. Having someone explain the subway system to us the first day was sooo helpful
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 12, 2025
Dear Loretta,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for your thoughtful and detailed review. Your insights, both the highlights (such as hotels and tours) and the areas for improvement, are incredibly valuable to us. Feedback like yours helps us refine our offerings, ensuring future travelers have an even more memorable experience.
It was a great pleasure having you as part of this journey, and I'm grateful that you shared your honest...
Read more

Dear Loretta,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for your thoughtful and detailed review. Your insights, both the highlights (such as hotels and tours) and the areas for improvement, are incredibly valuable to us. Feedback like yours helps us refine our offerings, ensuring future travelers have an even more memorable experience.
It was a great pleasure having you as part of this journey, and I'm grateful that you shared your honest perspective. Your input truly makes a difference!
Wishing you all the best, and I hope our paths cross again on another adventure.
Warm regards,
Angel

Trip with our two daughters to Tokyo and Kyoto was a hit - all thanks to Kimkim!!
Japan | Jun 29 - Jul 6, 2025

Susie
Susie L.
Denver, CO | Reviewed on Jul 07, 2025
We are so thankful we used Greg with Kimkim to help us plan our 8 day trip to Tokyo and Kyoto. He was not only helpful and answered all of our questions thoroughly throughout the entire planning process, but he gave awesome suggestions. We were traveling with our 8 and 11 year old daughters and wanted to make sure we hit the high points, but didn't totally beat them into the ground. We did various walking tours. Our guide Pam, who did the Temple and Shrine Walking Tour in Kyoto was one of the... Read more

We are so thankful we used Greg with Kimkim to help us plan our 8 day trip to Tokyo and Kyoto. He was not only helpful and answered all of our questions thoroughly throughout the entire planning process, but he gave awesome suggestions. We were traveling with our 8 and 11 year old daughters and wanted to make sure we hit the high points, but didn't totally beat them into the ground. We did various walking tours. Our guide Pam, who did the Temple and Shrine Walking Tour in Kyoto was one of the sweetest humans ever and we could tell she knew her history and has so much pride in Japanese history, which made the tour that much more fun. She was fantastic with the kids too and really made them feel included. Our guide on our vegetarian food tour through Shibuya, Mayu, was also fantastic. She took us to spots we would have never known were there in a million years. Our guide, Yujiro, on our walking tour through Nishiki Market, was kind and let us stop at food stalls and shops along the way to taste test everything. We had originally booked a tour to see Mt. Fuji, but it was so hazy the entire time we were here, that Greg actually recommended switching gears since he knew we weren't going to be able to see the mountain. So, he recommended TeamLab Planets and Tokyo Sky Tree for that day instead. TeamLab ended up being one of the kids' all-time favorite things to do. So if you're traveling with kids of any ages, I highly recommend going there. Also, 3 of the 4 of us are vegetarian, so with each day, Greg also listed out specific restaurants to try in whatever area we were in that day. Lastly, we are tall. My husband is 6'6 and I am 5'9 and we weren't sure if we'd fit in the beds there haha! Greg and Cory went above and beyond to help us find accommodations that we could configure beds together to be comfortable. We kept saying on our trip that had we not had Greg's help, we wouldn't have known where to start. We also would've never found some of the gems he led us to. If you are wondering if it's worth it or not to use Kimkim to help plan your trip - it 100% is. There is no way we would have had as great of a trip if we did what we normally do where we just plan it all ourselves and hope for the best. Greg also recommended getting a pocket wifi which was worth its weight in gold. We were surprised that Japan doesn't have free public wifi in a ton of places, so having the pocket wifi was immensely helpful. And we used both the subway and taxi cabs (which we used the Go Japan to hire) for so many rides, we became "gold" members on Go Japan in just one week. Greg also sent us guides on how to pack and tips on how to fit in with the customs in Japan, which I appreciated as we never want to show up in an unfamiliar place and come off as rude. I can say a million great things about all of the guides, tours, and Greg but the most important one is that you won't regret using Kimkim to help plan your next big trip! Thank you to all of our guides who made the trip that much more special too!

Hotel Reviews
Hotel New Otani Tokyo Garden Tower
Tokyo

The hotel is clean and in a great location. If you've ever been to Las Vegas and stayed on the strip, that is what this hotel reminds me of. It's not easy to just go in the lobby and get to your room. You walk past shops on the basement level and take two different sets of elevators and meander to get to your room. So the vibe of it reminded me of one of the larger casinos. Rooms were clean and we got two that joined together so we could have our 8 and 11 year olds in the room next to us!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nohga Hotel
Kyoto

We loved this hotel! We got the large suite on the top floor for our family of 4. (My husband and I and our 2 daughters - age 8 and 11.) The beds were comfy and large enough for my husband who is 6'6 which is always a feat! We also loved this breakfast buffet that our trip planner, Greg, added in for us. The location great and close to so many things. The room was clean and huge with so much space. Would stay here again and request our room in a heartbeat!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Yuraku Kyo-yasaka
Kyoto

This was such a unique place to stay in Kyoto. We loved having an onsen in our room, as our 8 and 11 year old daughters did not want to go to a public one and be nude in front of other women haha! We loved our room and it was huge which surprised us! Beds were comfy and the staff was so accommodating on getting us a fantastic vegetarian breakfast in the morning. It was like a five-course fancy meal that we were not expecting at all. It also was walking distance to so many things including the Yasaka Shrine and Pagoda, all things we wanted to see. Would stay here again in a heartbeat!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Hibiya
Minato

Loved this hotel! We were here the first two nights of our trips and got two separate rooms for my husband and I and our 8 and 11 year old daughters. The view from the higher level rooms knocks your socks off as your first time in the city. We included breakfast in our daily stays and loved the breakfast buffet too. The location was great, hotel was clean, staff was friendly, and it was in a great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Kyoto Temples & Gion Afternoon Walking Tour
Kyoto Temples & Gion Afternoon Walking Tour
Kyoto

Our guide Pam is what made this walking tour even more magical. She was so sweet and kind and made our 8 and 11 year old daughters feel included. She knows her history and really gets excited to share it, which made us so excited to hear it. She led us through various shrines and temples and was so patient while we shopped at washi club which is a unique stationary store. She gave great recommendations for restaurants and even helped us find ones that had vegetarian options. It was blazing hot on the day of the tour and she handled it like a champion. She was definitely one of our favorite guides we have ever had on any tour ever in all of our travels.

Quality of Experience
Guides, Drivers and Staff
Pam just has the best demeanor. She's so kind and thoughtful and knowledgeable.
Transport
We were walking distance from our meeting spot at the Yasaka Shrine which was fantastic!
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Jul 14, 2025
Susie and Vincent, thank you so much for this amazing review. You truly made my day and the whole team’s too. I really appreciate that you noticed the care and attention that went into planning your tour, and it’s wonderful to hear how much you enjoyed it. We had just as much fun organizing it for you. I’ve shared your kind words with Pam, and as you can imagine, she was thrilled. She asked me to thank you again for such a lovely day, and mentioned that you and your family were the nicest... Read more

Susie and Vincent, thank you so much for this amazing review. You truly made my day and the whole team’s too. I really appreciate that you noticed the care and attention that went into planning your tour, and it’s wonderful to hear how much you enjoyed it. We had just as much fun organizing it for you.

I’ve shared your kind words with Pam, and as you can imagine, she was thrilled. She asked me to thank you again for such a lovely day, and mentioned that you and your family were the nicest she’s ever had the pleasure of guiding.

I’m also really glad to hear that you were happy with the hotels and that the activities and experiences met your expectations.

Thanks again for taking the time to write such a thoughtful and kind review. We’d love to welcome you back to Japan someday. 感謝しています 🙇

We had an incredible time in Japan. KimKim h...
Japan | Jun 26 - Jul 4, 2025

Janet
Janet H.
Denver, CO | Reviewed on Jul 07, 2025

We had an incredible time in Japan. KimKim had everything planned out and made it easy. We would use them again going abroad

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 14, 2025

Dear Janet,
Thank you for entrusting KimKim with your Japan travel experience. We're delighted to hear our meticulous planning contributed to your memorable journey. Your satisfaction is our greatest motivation to continue delivering seamless travel solutions worldwide.
Warm regards,
Angel

Excellent planning and support for our 2 week Japan trip
Japan | Jun 15 - Jun 28, 2025

Caroline
Caroline K.
San Jose, CA | Reviewed on Jul 05, 2025
I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor. As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe... Read more

I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor.

As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe for a few years back in the mid 90's, so I speak Japanese and we are familiar with the culture, getting around, etc. We started our planning several months ahead of time, corresponding with Eleanor over chat. For our trip in mid-June, we wanted to visit familiar spots in Tokyo, and also stop by Kansai (Kyoto or Osaka), Hiroshima, Koyasan, Hokkaido (for the cooler climate), and Okinawa. We ended up dropping Okinawa because we would be too rushed and the flights would be a challenge.

We made some adjustments to the initial itinerary to reduce the cost, but Eleanor had wisely recommended against public transportation in some cases due to the extreme heat and humidity in June, and because it would be challenging in some cases to get a taxi for 4 people plus a guide. In some locations, it was easier to book 2 hotel rooms instead of a single room that fit all 4 of us, and we were comfortable doing that with our 12 and 15 year old boys since we knew Japan was very safe compared to the US. While we were sorting out trip details, we booked our flights to Japan, taking into consideration airline and timing advice that Eleanor provided. Once we had all the major parts in place, we made our deposit!

In the months before the trip, Eleanor checked in periodically, and gave us updates as she reserved trains (Shinkansen/bullet train) and domestic flights. We also make some minor adjustments to itinerary before our departure due to unforeseen circumstances and, Eleanor also caught a discrepancy between the itinerary and our return date. We really appreciated her professionalism and flexibility during those moments!

When we finally started our trip, we really understood the benefits of working with a Kimkim travel specialist - their extensive local knowledge and excellent service! It was a luxury to have private transfers to and from the airports. We had 2 larger suitcases for the adults and the kids each had a smaller carry-on sized bag, but we also each had backpacks. Spaces tend to be tighter in general in Japan, so it was nice to not have to wrangle our luggage onto trains to get around. Eleanor also strongly recommended car service from Kyoto to Koyasan. While I have been to Koyasan a few times before and always took trains and buses, it made things much easier and more relaxing.

Eleanor checked in with us regularly, and we were able to make some other small changes to our itinerary after getting to Japan, such as adjusting pickup and train times. We also had a minor issue with the included breakfasts at one hotel that Eleanor promptly resolved.

The private tours were all very good - we had guides who spoke very good English and were well-prepared to tell us about the sites they took us to. In some cases we had a private car, and in other cases we took public transportation, and the guides took care of purchasing train, bus, and ferry fares as well as entry fees to attractions. The only part that wasn't included was lunch in the middle of the day, but our guides recommended places to eat based on our preferences. A highlight for us was the Moss Canyon (or Corridor, aka Koke no Kairo) and Lake Shikotsu tour. The hike was relatively easy and short, but the ecosystem in Moss Canyon was magical - we saw many different types of moss, spider, mushrooms, snails, etc. It was a chance to be more mindful and present during a busy trip. In retrospect, I would have had days with shorter itineraries as we were often more tired than expected due to the hot and humid weather, but worth noting that while Hokkaido was still pretty warm, the air was more dry, similar to what we're used to in California.

All of the accommodations were also good, though each had their pros and cons. We had a few places with laundry facilities onsite, and almost all had breakfast included. They were always within walking distance of restaurants and shops, though some were in more industrial areas. The standouts were Umekoji Kadensho in Kyoto -- which was entirely shoes-free and had both private and public onsen baths -- and Rengejoin, a buddhist temple in Koyasan. I had stayed there before a few times, but this time we stayed in the stunning Himalaya suite.

All in all, we had a fabulous trip and were so grateful for the planning and support throughout from Eleanor!

Hotel Reviews
Mitsui Garden Hotel Sapporo West
Sapporo

This is a nice no-frills hotel with a public bath and very convenient location just a block from Sapporo station. You can choose amenities from the lobby. We had two rooms for our family of four, with our kids across the hall from us. We saw a lot of Asian tourists, and very few Westerners. On the second floor there is a restaurant that has free drinks and snacks available in the evening (though the desserts had always run out when we checked), plus some vending machines, and ice machine, and men's and women's baths with one coin-operated washer dryer in each. The room was very clean but pretty compact, and every day we got 2 bottles of water and fresh pajamas from housekeeping. The breakfast buffet wasn't huge but had a more-than-adequate selection of Japanese and western foods and a chef who prepared the crepe of the day. The front desk staff were always very courteous and helpful. I missed the opportunity to take advantage of this, but the breakfast tickets could also be used at Kitano Gurume, a seafood market and restaurant that offers a free shuttle for both pick-up and drop off (reservation required). We don't eat much breakfast, so next time I'll definitely save my ticket to use at Kitano Gurume instead! In addition to Sapporo station, there were a few department stores and underground shopping areas nearby, as well as plenty of restaurants, izakayas, and sake bars on nearby streets. It was a 15 or 20 minute walk to Ramen Alley and Tanukikoji shopping arcade. Because Sapporo is not humid like the places we visited in Honshu, it was quite pleasant to walk around in the city, especially in the evening.

Authenticity & Character
Location
Close to Sapporo station, department stores, restaurants, conbini, izakaya, and bars. Easy walk to Tanukoji shopping arcade.
Staff
Cleanliness & Comfort
Koyasan Rengejo-in

I have stayed at this temple a few times before, starting with a couple of hiking trips in the mid 90s. At that time, we took the train partway and then hiked up to the mountain top. We had basic tatami rooms with several futons and not much else, which was perfect for my budget at the time. I remembered the shojin ryori made with mountain vegetables and koya-dofu as well as a sesame tofu. Then I brought my husband to Rengejo-in during his first trip to Japan in 2008, and he fell in love with it too. In fact, we came straight here from Kansai International. On that trip, we also woke up early to join the 6 am chanting ceremony. The food was delicious and generous in portion. I remember that the doorways were all lined with paper --very traditional -- and we could faintly hear other guests coughing in the distance. Not a problem, but part of the rustic nature of staying in a Buddhist temple. This time, we brought our 2 kids, 12 and 15, with us. We got a ride directly there from Kyoto. Our room, booked by our Kimkim travel specialist, was the beautiful and luxurious Himalaya Junior Suite. It was truly stunning, with a beautifully decorated large tatami room with closets and private bathroom with floor to ceiling windows overlooking a garden. We had a small table with a teapot and snacks, and a mini-fridge and safe. The room was also stocked with yukata and a short jacket that you could wear over it for cooler weather (not necessary in June!) The bathroom was very modern, with a washlet (and lid that opens and closes automatically), beautiful shower and bathtub, and two sinks! The cherry on top: a fancy hairdryer and skin care products. To be honest, I saw how pricey this room is to book, and I'd never choose it for myself, but I am grateful that Eleanor chose this to give us an unforgettable stay. It's worth noting that there are standard rooms in the shokubo with a shared bathroom that are much less pricey. After a quick trip to Family Mart (about 20 minutes away on foot) to stock up on extra snacks for the kids, we adults joined the 5 pm meditation, which started with a brief explanation in English and Japanese, followed by about 40 minutes of meditation. I've gone to a meditation center a couple of times, so it wasn't too bad to sit for 40 minutes. Then we enjoyed our sumptuous dinner in a private dining room, which was served on 2 raised trays with several small dishes (different types of tofu, rice, pickles, vegetables, mushrooms, tempura, soup), and they brought in a third tray with more dishes after we sat down on our cushions. The meal looked like a work of art and we loved it, but our kids filled up mostly on rice --one prefers meat and the other is still picky about vegetables. Luckily we were supplied with an extra large bowl of rice and a pot of green tea for refills. There isn't much to do otherwise, but you can walk around the gardens, and there is a small common room with a TV. We ventured out for a walk and found several other temples and shokubo very close by, as well as a pagoda and children's park. We also discovered an izakaya (Ima-chan) nearby on the opposite side of the street as well as several vending machines with hot and cold beverages and snacks, but we were still full from dinner (I ate some of my kids' food too because it was so tasty and healthy). There are baths for men and women, but the men's bath was already full so we used the bath in our suite instead. The next morning, we checked out and left our luggage near the front for a few hours while we took the bus (about 10 min walk from the temple) to Okuno-in. Another lovely and memorable stay at the beautiful Rengejo-in!

Authenticity & Character
I've been coming here since almost 30 years ago. A lot of deep Japanese Buddhist tradition with some modern updates.
Location
Short walk from the bus stop and many other temples nearby.
Staff
Kind and helpful.
Cleanliness & Comfort
Kyoto Umekoji Kadensho - Private Bath Facility

This place was amazing - our favorite stay during our 2 weeks in Japan. When you first walk in, you are greeted by staff who take your luggage and direct you to put your shoes in lockers (2 people per locker). The locker keys are kept at the front desk in exchange for your room key. The entire facility has tatami mats, which felt so nice and cool under our feet. On the way to our room, we passed an area where we could pick from 4 or 5 different types of pillows (buckwheat, double fold, etc.) The room itself was quite spacious - we had 4 futons on raised platforms. I pushed two together as a makeshift king bed for hubby and me. The fridge was stocked with bottled water. There were pajamas that you could wear throughout the facility in the rooms, and you can exchange them at the front desk if you need another size. Near the lobby there is also an area where you can pick out a yukata (cotton kimono robe) and obi (belt) in assorted sizes and colors. Other amenities include a lounge where you can get probiotic drinks, filtered water, popsicles, and noodles, selection depending on the time of day. In the welcome lounge, there were cold teas and sake, plus a sweet treat in the evening. One of the highlights of this hotel was the public and private baths. We were feeling modest, so we opted for the private bath - there are 5 rooms available on a first come, first serve basis. Often there was no wait, and when we did have to wait, it was a fairly short time. There are no showers available in the bath facility as guests are asked to shower in their rooms before bathing. The private baths were beautiful - each one had a different shape and there was a lovely but secluded outdoor space. The breakfast buffet was outstanding. The selection included different types of traditional Japanese foods, but also some western, Korean, and Chinese dishes plus a salad bar, cereals, and desserts. It was almost overwhelming! If you go during peak periods you may have to wait for a table, but the turnover was fairly quick. Last but not least, there are onside massages available. We went for massages twice during our stay, and my favorite was the foot massage - perfect after a long day of walking in the extreme heat and humidity. It was pretty easy to get a same day appointment, and prices were very reasonable. This is truly a special place that I hope to visit again if I'm ever in Kyoto.

Authenticity & Character
Modern facilities with a traditional feel. Amazing amenities.
Location
Right next to a train station that is one stop away from Kyoto station. In the immediate area, you can find restaurants, conbini, and drug stores, but it's a pretty industrial area.
Staff
Some are more knowledgeable than others, but all are courteous and professional.
Cleanliness & Comfort
Immaculate!
fav HIROSHIMA HEIWAODORI
Hiroshima

This was probably my least favorite accommodation on our trip. It was fairly conveniently located, but the front desk staff was unfriendly at check-in, and the included breakfast only had 2 choices (yogurt with granola and an egg sandwich) that you had to select ahead of time. We ended up just getting breakfast for our kids at a nearby conbini. There wasn't much in the immediate neighborhood, but you could walk to Hondori fairly easily, though that mean passing through a red light district. It never felt unsafe, but there were a lot of signs with provocative pictures of young women, and when we walked through with our tour guide she was a little embarrassed. The room was well appointed with a mini kitchen and in-unit washer dryer, which we made good use of. Not a bad stay, but I wouldn't choose to stay here again.

Authenticity & Character
Location
Convenience store nearby, and walkable to Hondori, but the immediate area seemed like a red light district with a lot of hostess bars, love hotels, and massage parlors. Short taxi or bus ride to Hiroshima station.
Staff
The person at the front desk when we checked in was not friendly, so they didn't leave us with a good first impression of the hotel.
Cleanliness & Comfort
Decent sized room with a washer/dryer in the bathroom
Shiba Park Hotel
Tokyo

Conveniently located near Tokyo Tower and Daimon station. There are many convenience stores just steps away, and plenty of restaurants, izakaya, and bars within easy walking distance. That said, it's a fairly quiet neighborhood, so if you are looking for lots of excitement and nightlife, it may. not be the best location. We stayed here with our 2 kids, 12 and 15. They had their own room, but we felt like it was very safe. The room was clean and well-stocked with eco-friendly amenities. We actually stayed here twice -- at the beginning and end of our trip -- it was close to some stores and restaurants that we wanted to visit in Roppongi and Azabujuban. The staff is friendly and attentive, always willing to help to call a taxi. There are refreshments and coffee in the front lobby as well as a lovely library lounge stocked with a variety of books. We enjoyed the healthy breakfasts with plenty of Japanese and western foods. The only small snag we had was that we were supposed to have breakfast included for all of us (4 people, 2 rooms) and initially we were told only one room included breakfast. We had help from our travel specialist to correct this but the internal hotel system and process were a bit inefficient in handing the situation. There were coin-operated (and IIRC they might have also accepted credit card payment) laundry machines on the 4th floor (both washer and dryer) but it sometimes takes some patience and planning as there were only two machines for the entire hotel.

Authenticity & Character
Location
Easy walk to Tokyo Tower and Daimon station.
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto Sightseeing Tour with Sake Tasting
Kyoto Sightseeing Tour with Sake Tasting
Kyoto

Our guide in Kyoto was Hector. It was another very hot and humid day, and luckily our hotel was right next door to the train station. We traveled to Kinkakuji by train and bus. There were a lot of tourists there taking selfies, so we moved through fairly quickly while Hector told us about key points of interest. We got matcha ice cream while waiting for the bus and made our way to Nijo castle. We watched new Shogun series not long ago, and it was interested to see rooms and scenes that were reminiscient of the show. The kids also found Nijo castle interesting because there were stories of samurai and ninjas. From there we took a taxi to Tanukikoji, a shopping arcade with many food shops and restaurants. It was too crowded for us, however, so we ducked into a side street and found a little brewery that served pizza. Our last stop was the Gekkeikan sake museum, where we watched a short film explaining the sake making process and then browsed the museum. At the end, we were able to taste from a wide selection of sakes. We were originally scheduled to also visit Fushimi Inari Shrine, but it was getting late in the afternoon and we knew it would be crowded and hot, so we asked Hector to skip that part of the tour and returned to our hotel by taxi.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Hiroshima Peace Memorial Park & Museum
Visit the Hiroshima Peace Memorial Park & Museum
Hiroshima

This was shorter tour that we added to our trip when we found out that the Peace Memorial Park wouldn't be accessible on the previous day's tour due to a visit from the Emperor and Empress. We met our guide Remi at our hotel and walked to a tram stop to get to the park. Standing in the park and ground zero (where the atomic bomb was detonated) was a somber and heavy experience, especially hearing about the devastating injuries, deaths, and ongoing suffering that resulted. At the same time, it was touching to see the schoolchildren at the Children's Peace Monument saying prayers and singing songs to pay their respects to the victims and advocate for world peace. As Americans, we remarked that we never learned and fully understood the human impact of the bomb on innocent citizens. It was another scorching hot and humid day, so after walking through the park and seeing the flame, we entered the Museum. Our visit started with a short film where we heard survivor's stories. The imagery was often graphic and could be disturbing, but it really got the point across about the horrors of nuclear weapons. Then we walked through the museum at our own pace while Remi waited for us in the lobby. Again, a lot of graphic images and written stories, but highly educational. It was surprising to hear that former president Obama was the first sitting US president to visit Hiroshima, and there was an exhibit with his letter and an origami crane that he folded. After this, our guide took us to a fun kaiten sushi place in Hondori for lunch, where the food and drinks came on a conveyor belt. The kids really enjoyed that. Finally, Remi accompanied us back to our hotel where we picked up our luggage and went to Hiroshima station to catch our train to the next destination. She kindly watched our bags while we browsed a few stores at the station. When we said good-bye, she gave us a Hiroshima postcard and a small origami crane made of beautiful printed paper with a thank-you note. A very nice touch.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Hiroshima & Miyajima Tour
Full Day Hiroshima & Miyajima Tour
Hiroshima

Our guide for this tour was Yumi-san. We traveled mostly on public transportation. First, we took a bus to Hiroshima station, a short train ride, and then a ferry to Miyajima. We could see the giant torii right on the beach as we approached the island and learned that when the tide is high, it appears to be floating. It was a really hot day, so we took our time walking around. The kids enjoyed approaching the deer that were roaming the island. We walked through the a street lined with shops where we sampled momiji manju, a maple leaf-shaped cake and local specialty. We also learned that oysters (kaki) were another local specialty, but were out of season when we were there in mid-June, so the grilled oysters we saw vendors making were likely frozen. We then walked on a path along the beach towards Itsukushima shrine, dedicated to the three sisters and goddesses of the sea. On the way back, we sampled some cold beers from Miyajima brewery with some fried oysters and browsed souvenirs. Our kids were not hungry yet, so we took the next ferry back. We saw large groups of school children in uniform arriving, and felt grateful that we had come to the island early. On the other side, we grabbed a quick lunch at a cafe. After this, we hopped on a tram. We were originally scheduled to visit Hiroshima Peace Memorial Park and Museum, but the Emperor and Empress happened to be there that day, so we just briefly stopped by the Atomic Bomb Dome. We were surprised to see demonstrators angrily protesting the Emperor's visit, 80 years after the bomb, because the Emperor at that time refused to end the war and prevent the devastation. Then we took taxis to Hiroshima Castle, which had some air conditioning but also a lot of stairs to climb. Our kids enjoyed seeing various swords and armor. There was a nice 360-degree view of Hiroshima from the top of the castle. Last stop for the day was Shukkeien Garden, which was lovely, but we were hot and tired at that point so we briefly stopped in the nearby museum's gift shop for a cold drink before heading back to our hotel to cool down and rest.

Quality of Experience
Guides, Drivers and Staff
We learned a lot of local history and culture at the various sites
Transport
Day Trip to Furano from Sapporo
Day Trip to Furano from Sapporo
Sapporo

The Day Trip to Furano from Sapporo was mostly well-coordinated, but there was a misunderstanding about the start time due to lack of prior communication, which led to our guide Yuko waiting for us for about an hour. It was resolved, but could have been avoided with clearer communication. Yuko met us in our hotel lobby and showed us to a brand new luxury minivan driven by Aya. She kindly brought a bag of snacks for the ride to Furano, which was an arduous 2-1/2 hours. We stopped midway at a Family Mart for a bathroom break. Our first site in Furano was Farm Tomita, which featured melons and lavender. It was teeming with large tour groups, mostly Chinese and Korean, so it was quite crowded and busy. It was a hot and sunny day, but fortunately Hokkaido is not humid like the places we had visited on Honshu. The lavender fields were absolutely stunning. There were many different types that varied in color and flowering times, and we had beautiful views of the active volcano Tokachidake (Mt. Tokachi). Here, we had a snack consisting of lavender and melon ice cream and a juicy wedge of melon, both delicious. Then we walked through the fields a bit more and bought lavender-themed souvenirs at one of the shops. Next was lunch at Furano Resort Orika, a golf resort up on a hill. The restaurant had beautiful views of the mountains, and the negi toro lunch set was quite delicious, but I made the mistake of trying a red Hokkaido wine that was disappointingly bad. There was a nice gift shop where we picked up small gifts for my golf-loving brother-in-law. Our next stop was Shikisai-no-Oka the Panoramic Flower Gardens. You could explore the flower fields on a tram or drive a golf cart. We chose the freedom and privacy of our own golf cart. So many beautiful and colorful flowers! From there, we intended to visit Biei Pond (aka Blue Pond), but there was a long line of cars waiting to enter the parking lot, so we decided to visit Shirahige waterfall first. The water was a bright blue color due to aluminum hydroxide from volcanic activity. The nearby onsen looked like it would be worth checking out on a future visit. We drove by Biei Pond again but the line had only grown, so we opted to head back to Sapporo, but Yuko, knowing that we like wine, arranged a quick stop at Furano Winery where we sampled a few wines and bought some Hokkaido cheese for a snack.

Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

This was the first tour of our trip on the day after we arrived in Japan. Thanks to jet lag, we awoke early and met with our guide Watanabe-san, who had messaged me on WhatsApp the previous day to confirm our meeting time at the hotel lobby. He also asked about our meal preferences and food restrictions so that he could choose a suitable restaurant for lunch. Watanabe-san was also monitoring the weather conditions, especially the clouds, in the hopes that we would get a good view of Mt. Fuji. It was a pretty long drive from Tokyo -- about 2 hours -- but fortunately we were in a comfortable minivan with plenty of room. Our first stop was Lake Kawaguchi (aka Kawaguchiko), where we rode on a sightseeing boat that used to be a type of battleship. The top level had the best views, but was crowded, so we were happy to stay on the lower level in the shade and enjoy the gentle breeze, a welcome reprieve from the oppressive heat and humidity. Then we went for an early lunch at Konami, which was a combination restaurant and boat rental store. Their featured dish was hoto, a wide noodle similar to udon that is a local dish from Yamanishi prefecture. Although it was a hot day, we tried hot noodles with tempura and fish -- yamame (trout) and wakasagi (pond smelt) were the local catch. They also had shrimp, pork, and other seafood and meat options. From there, we headed to Oishi Park, which had beautiful flower gardens and a view of Mt. Fuji. We had a decent view except for some stubborn clouds that obscured the peak. The park was very crowded with tourists taking selfies, so we moved through fairly quickly before stopping by a souvenir shop, mostly for the shelter and air conditioning. The next stop was Kitaguchi Hongu Fuji Sengen Shrine, a Shinto shrine complex at one of the Mt. Fuji trailheads. There is a nice gravel walkway from the road lined with statues. It wasn't too crowded, which was nice. We learned that this used to be a Buddhist temple and Shinto shrine, but during the Meiji period, the government tried to suppress Buddhism. When we finished the planned itinerary, it was on the early side, so our tour guide offered other options where we might still get a peek at Mt. Fuji but we were already quite tired having just arrived the previous day and we wanted to get early dinner in Tokyo. So we headed back, and I believe we all enjoyed a nice nap on the way.

Quality of Experience
Guides, Drivers and Staff
Transport
 Lake Shikotsu Moss Corridor Hiking Tour
Lake Shikotsu Moss Corridor Hiking Tour
Sapporo

This tour was one of the highlights of our two-week trip in Japan! We met with Sumi, our guide, at the hotel lobby, and she introduced us to her colleague Taki. We could tell right away that they were outdoor enthusiasts based on the way their, gear, outdoor apparel, and healthy tans, somewhat rare for Japanese people. Sumi drove us in a minivan and it took about an hour from Sapporo to get to the Lake Shikotsu area. She gave us a bag with snacks in case we got hungry on the way. The scenery was already beautiful as we approached the lake. We parked in a small one-car spot on the side of the road and walked through the forest to find the beginning of the trail through Moss Canyon. The pictures that we had seen online truly did not do this place justice. It was absolutely stunning with the vivid greens and so many beautiful, tiny details. The hike itself was only about 2 km and flat, but we saw multiple types of moss, a leaf that resembled snakeskin, mushrooms, snails, spiders, rocks, and trees eaten by termites. Sumi pointed out interesting things at the beginning, and then I found myself becoming more mindful and present as I noticed the breathtaking natural beauty around me. I felt calm and relaxed, and just so peaceful. When we finished the hike, we walked to a small beach on the lake and our younger son skipped stones on the water with Taki. Then we had a delicious lunch near the Lake Shikotsu visitor center (also a good place for a pit stop) at a restaurant that featured sockeye salmon (himemasu). After our feast, we walked along the lake for a while, and enjoyed some ice cream before making our way back to Sapporo. This tour was such a wonderful way to end our trip in Japan and left me wanting to visit Hokkaido again to experience more outdoor adventures.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 18, 2025

Hi Caroline,

Thanks so much for your high-score review! This detailed and authentic feedback is really helpful for us to know about the pros (like the hotels and the tours) that we can be more confident to arrange for our future travelers, and the cons of the entire trip, and improve all these (such as shorter itineraries for hot and humid days). I should say I'm more than grateful for being part of this wonderful trip with all of you together! Great appreciation!

All the best,
Eleanor

Visiting Japan, a country none of us had ever...
Japan | Jun 24 - Jul 2, 2025

J
JP S.
San Jose, CA | Reviewed on Jul 05, 2025
Visiting Japan, a country none of us had ever visited before, was a little daunting. Angel made excellent suggestions that enabled us to fulfill specific requests while also having memorable experiences. We were very happy with the expertise of our guides, which was first noticed as we navigated public transportation (trains, subways, buses, etc.). The guides answered all of our questions about local landmarks and provided good suggestions for modifying or augmenting our tours. We walked... Read more

Visiting Japan, a country none of us had ever visited before, was a little daunting. Angel made excellent suggestions that enabled us to fulfill specific requests while also having memorable experiences. We were very happy with the expertise of our guides, which was first noticed as we navigated public transportation (trains, subways, buses, etc.). The guides answered all of our questions about local landmarks and provided good suggestions for modifying or augmenting our tours. We walked a lot of steps and endured a lot of heat, which is to be expected in June. The rain wasn't too bad, and in truth, we appreciated the guides popping into air-conditioned shops/stores as we moved about the cities.
Tokyo was a large area, and we crisscrossed the city via subway, seeing multiple shrines and temples, but also museums and eating locations. There was a lot more green in each city than we expected, and walking through gardens and greenbelts was helpful to counteract the heat. We had a good experience riding the bullet train (shinkansen) and had oversized luggage seats (which we probably didn't need since we only had a carry-on and backpack each). There were many last-minute questions that we asked of our local specialist (Angel), and she answered them all very quickly. I was happy to feel like we had some flexibility to alter our itinerary (during our tour days) on the recommendation of our guides, with the intent to avoid crowds or remain cool during the hot part of the day. Overall, each of our guides had excellent English and demonstrated very good local knowledge. We were able to answer most of the questions about Japan's history and some of its significant cultural aspects due to a thorough explanation from the guides prior. We remained in awe of the order and control of the society/country as a whole and remarked that we would return, as there were many areas that we didn't see. We were very happy with the KimKim experience and would use them again to build our itinerary on a future vacation.

Activity Reviews
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Walking around at night gave us a different view of Kyoto and we appreciated the local food and drink. Our guide (Nami) was very accommodating and friendly. We were supposed to have another couple join us, but they cancelled so this became a defacto private tour. The food difference between Tokyo and Kyoto were noticeable - our guide explained why. Great experience on our last day in Japan.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Learning about Ninja/Samurai history and getting a chance to feel and touch the weapons (take pictures with) was fun. The tea ceremony with kimono was amazing - so much history and culture wrapped up in that event. My family very much enjoyed the matcha tea, and we found we loved the mochi (especially the cinnamon flavor). The host was very good at explaining the ritual but also at ensuring the customs were understood (and practiced).

Quality of Experience
Guides, Drivers and Staff
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Learning about Sumo and watching the family participate was amazing. The sumo wrestlers were excellent - gracious and humble. We enjoyed their personalities and the lunch was very good. Finding and arriving on time was a little stressful as this was our first experience in Japan, but we persevered and had a great time. Having someone in the family to cheer for was an important part of the event. Photos were priceless.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 07, 2025

Dear JP,
Reading about your adventure brought smiles to our entire team! We're truly grateful for your trust in Kim and me to navigate your first Japan experience. It was a pleasure to help plan it, and I hope we'll have the chance to work together again in the future.
Best,
Angel

A Trip of a Lifetime!
Japan | Jun 19 - Jun 29, 2025

Sherri
Sherri Z.
Ashburn, VA | Reviewed on Jul 04, 2025
We just returned from an amazing 10 days in Japan to celebrate our daughter's high school graduation. From our first contact with KimKim and Greg, our trip planner, the process was smooth and efficient. Greg asked great questions and listened to our wishes to plan our itinerary. His knowledge of Japan helped us immensely! He took care of so many things for us - airport pickups, Wifi devices delivered to our outstanding hotels, train tickets with “Fuji view” seats and reservations for... Read more

We just returned from an amazing 10 days in Japan to celebrate our daughter's high school graduation. From our first contact with KimKim and Greg, our trip planner, the process was smooth and efficient. Greg asked great questions and listened to our wishes to plan our itinerary. His knowledge of Japan helped us immensely! He took care of so many things for us - airport pickups, Wifi devices delivered to our outstanding hotels, train tickets with “Fuji view” seats and reservations for dinners and experiences. Some of our favorites were small group activities to make our own chopsticks, learn calligraphy from an expert, eat new foods with a local guide and participate in a tea ceremony in kimonos. His guidance was invaluable and his communication was thorough and timely. When we had an issue with tickets for an event, it was solved within 10 minutes of sending a WhatsApp message. We would definitely use KimKim and Greg if we are ever lucky enough to visit Japan again!

Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Jul 06, 2025
Thank you so much Sherri for the wonderful review. I’m so happy to hear you had such an amazing time in Japan and that Margaret’s graduation trip turned out to be so special. It was a real pleasure planning this journey with you, and I loved putting together all the little details to make it feel just right for your family. It’s great to know you enjoyed the experiences and activities — those hands-on moments really make a trip memorable. I’m especially glad we could help make everything... Read more

Thank you so much Sherri for the wonderful review. I’m so happy to hear you had such an amazing time in Japan and that Margaret’s graduation trip turned out to be so special. It was a real pleasure planning this journey with you, and I loved putting together all the little details to make it feel just right for your family.

It’s great to know you enjoyed the experiences and activities — those hands-on moments really make a trip memorable. I’m especially glad we could help make everything smooth along the way. If Japan ever calls you back, I’d be thrilled to help you plan another adventure. Thank you!

Perfect Bucket List Trip to Japan - Thanks Kim Kim!
Japan | Jun 21 - Jul 2, 2025

E
Eric L.
Seattle, WA | Reviewed on Jul 02, 2025
My wife and I are celebrating our 10 year anniversary this July and I knew early on that a family of four trip to experience Japan for the first time together would be a once in a lifetime event. I knew well enough that I would not be able to plan and execute such an important trip myself so I feel so grateful that I stumbled upon Kimkim and hit the ground running. Ben was my wonderful trip planner and from the first interaction, he was so extremely helpful and patient with my 1,000s of... Read more

My wife and I are celebrating our 10 year anniversary this July and I knew early on that a family of four trip to experience Japan for the first time together would be a once in a lifetime event. I knew well enough that I would not be able to plan and execute such an important trip myself so I feel so grateful that I stumbled upon Kimkim and hit the ground running.

Ben was my wonderful trip planner and from the first interaction, he was so extremely helpful and patient with my 1,000s of questions and itinerary changes. I wanted this Japan trip to be something that would be relatively stress free for me and my wife but also contain a variety of activities and experiences that our entire family would enjoy. Working with Ben to plan the entire trip was such a breeze. Despite having never worked with a planning company before let alone with Kimkim, I felt completely at ease and comfortable with Ben's recommendations and suggestions.

Every part of the trip was designed and planned wonderfully. From the meticulous selection of amazing hotels across the spectrum of Japanese styles (ryokan, onsens, apartment-style, mountain resorts) to all the fun hands-on activities for adults and kids alike (sushi-making, samurai museums, sumo shows, etc), this was a trip that none of us will ever forget.

And I would be remiss without mentioning our incredible tour guides, Peter and Ursula. Peter was so on task and schedule with us during our Tokyo days and he was so patient and gracious with our children throughout the tours. I can't count how many times he and I would be carrying my napping daughter still in her stroller up and down various train station steps over multiple stations and transfers. He never failed to take care of our every need in this unfamiliar place. We had zero stress with Peter around that allowed us to soak up the joy of the experience 100%.

Ursula was our amazing tour guide (and pseudo member of the family) in Kyoto/Osaka. Our family hit it off with Ursula right from the get go and she was always so flexible with our minor changes in scheduling and events as we did our best to adapt to our children's energy levels and attention spans. The extremely hot weather in Japan also put added pressure on everyone but both Ursula and Peter were always ready to lend a hand and make sure we all stayed healthy and happy throughout.

This trip was planned as perfectly as I could have imagined and I owe Ben/Peter/Ursula/Kimkim a huge thank you on behalf of my entire family. The next time we want to take another adventurous trip, I would not hesitate for one second to work with Kimkim again. I also highly recommend Kimkim to anyone who wants to plan a milestone trip like ours without the hassle and stress.

Thank you again Kimkim team! Until we meet again!

Eric, Wanee, Easton, and Esther

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jul 02, 2025
Dear Eric, Wanee, Easton, and Esther, Thank you so much for your incredibly thoughtful and heartfelt message. Reading your kind words truly made my day — it was a real joy and honor to help craft such a special journey for your family’s 10-year anniversary celebration. I'm thrilled to hear that the trip brought so many unforgettable memories to your family and that both Peter and Ursula helped make your time in Japan smooth, meaningful, and filled with joy. Your trust and openness... Read more

Dear Eric, Wanee, Easton, and Esther,

Thank you so much for your incredibly thoughtful and heartfelt message. Reading your kind words truly made my day — it was a real joy and honor to help craft such a special journey for your family’s 10-year anniversary celebration.

I'm thrilled to hear that the trip brought so many unforgettable memories to your family and that both Peter and Ursula helped make your time in Japan smooth, meaningful, and filled with joy. Your trust and openness throughout the planning process made it such a pleasure to work together.

Thank you again for allowing us to be a part of this milestone trip. I hope we can cross paths again someday for your next exciting journey — whether to Japan, China, or somewhere else magical in the world.

Wishing you all continued love, laughter, and adventure!

Warmest regards,
Ben

We had an amazing adventure in Japan!
Japan | Jun 17 - Jun 27, 2025

Sandra
Sandra C.
Dallas, TX | Reviewed on Jul 01, 2025
We had an amazing adventure in Japan, a lot of it due to Adeline's time and attention to detail. She always responded quickly and went above and beyond with all the excursions that were booked. We probably would not have done the tea at teamLab or gone up the extra floors at Tokyo Tower had it not been for Adeline. Also, our guide in Toyko, Sakai Mari was amazing! She helped guide us through our first day of riding the subway, gave us a Tokyo guidebook with the subway and train lines that was... Read more

We had an amazing adventure in Japan, a lot of it due to Adeline's time and attention to detail. She always responded quickly and went above and beyond with all the excursions that were booked. We probably would not have done the tea at teamLab or gone up the extra floors at Tokyo Tower had it not been for Adeline. Also, our guide in Toyko, Sakai Mari was amazing! She helped guide us through our first day of riding the subway, gave us a Tokyo guidebook with the subway and train lines that was very helpful, and most of all spoke perfect English with little trace of an accent which made it very easy for us to understand her. I would highly recommend KimKim and especially Adeline when booking any trip!

Hotel Reviews
JR Kyushu Hotel Blossom Shinjuku
Tokyo

Great staff and they allowed us to check in early and stay an extra hour which was most helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL THE FLAG Shinsaibashi
Osaka

Great location, great staff, very modern looking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Kyoto Shijo Karasuma
Kyoto

Located on a busy street but the staff was very friendly and helpful especially when speaking to taxi drivers and always waited until we left until retreating inside.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Keio Plaza Hotel Tokyo
Tokyo

The staff was amazing and very helpful. Not to mention this is a beautiful hotel and very well located with easy access to trains and other landmarks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hakone Day Trip
Tokyo

The Hakone Day Trip was nice, but we should have considered staying overnight. I heard from a friend about hotels with private hot springs in rooms, which would have been a great experience. Although we were cautious due to our travel group, staying in Hakone could have added more to our trip.

Ramen and Gyoza Cooking Class
Osaka

We made ramen noodles and gyoza from scratch. It was delicious and a great way to experience Japanese food in a different way.

Quality of Experience
Food
Reservation at Tokyo Pokemon Cafe
Reservation at Tokyo Pokemon Cafe
Tokyo

If you are a Pokeman fan it is worth it, if not skip. Food is not that great; there is no place to sit and the lines in the store are very long.

Quality of Experience
Guides, Drivers and Staff
Half Day Tokyo City Tour - Asakusa & Skytree
Half Day Tokyo City Tour - Asakusa & Skytree
Tokyo

Our guide, Sakai Mari was amazing! She helped us navigate the subways so we could later do it on our own, taught us all about the difference of shrines and temples, took us to unique shops and had barely a trace of an accent which made her very easy to understand.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Denver, CO & Fukuoka, JP | Replied on Sep 16, 2025

Thanks so much Sandra for the lovely review and photos! I'm so glad that you and your family had such an amazing time in Japan :)

Great experience!
Japan | Jun 17 - Jun 30, 2025

M
Mike R.
Newark, NJ | Reviewed on Jul 01, 2025
Great experience! Leny was fantastic to work with and created an amazing family trip that we'll never forget! Read more

Great experience! Leny was fantastic to work with and created an amazing family trip that we'll never forget!

Hotel Reviews
Citadines Namba Osaka
Osaka

In Osaka, we stayed at Citadines Namba Osaka. It was really nice and had a great room, plus the location was excellent. Overall, very satisfied with this accommodation.

Gion Elite Terrace

The place we stayed in Kyoto was fantastic. The hotel room was wonderful, and the location was perfect. Definitely a highlight in terms of accommodations.

Gora Kansuiro
Hakone

We stayed in a traditional Rokan in Hakone, which offered an interesting experience, although it's not something I would do again. The food was way too fancy for our tastes and not very kid-friendly. Also, sleeping on the floor isn't ideal for everyone. It was nice to try once.

Asakusa View Hotel Annex Rokku
Tokyo

Our first place in Tokyo was amazing. It was a really nice setup with a great location. I highly recommend it to anyone visiting Tokyo. It was a great spot for us.

Activity Review
Self-Guided in World Fair 2025
Self-Guided in World Fair 2025
Osaka

The World Expo visit was a nightmare due to the massive crowd and the complicated ticketing system. We couldn't do anything as we didn't manage to get reservations for any pavilions. It felt like we went all the way there for no experience. Would avoid scheduling on a weekend if possible.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jul 11, 2025

Welcome back home, Mike! Thank you so much for sharing your kind feedback — I’m so happy to hear you had such a wonderful family trip. It was a pleasure to help plan it, and I’m sharing in your joy! I hope we’ll have the chance to work together again on future adventures.

Warm regards,
Leny

2nd trip with KimKim, we will be back for round 3!
Japan | Jun 21 - Jun 28, 2025

Luke
Luke B.
Seattle, WA | Reviewed on Jun 30, 2025
Everything very helpful and always very responsive. This was our second time using KimKim (first time Iceland, this time Japan) and we will definitely do so again. We were a little spoiled with amazing deeply customized support for Iceland, but our Japan support was still excellent - highly recommend! Read more

Everything very helpful and always very responsive. This was our second time using KimKim (first time Iceland, this time Japan) and we will definitely do so again. We were a little spoiled with amazing deeply customized support for Iceland, but our Japan support was still excellent - highly recommend!

Hotel Reviews
Laforet Club Hakone Gora Yunosumika
Hakone

Great layout in family suite. The private in-suite onsen was fantastic for our small family!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto

Perfect for families

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jul 14, 2025

Hi Luke,
Thank you so much for your heartfelt feedback. We're truly grateful for the opportunity to help you create such a memorable journey. I hope your third trip on kimkim will be just as amazing!
And if you—or your friends and family—ever come back to Japan in the future, don’t forget, I’ll always be here for you!

Amazing service and experience
Japan | Jun 12 - Jun 22, 2025

Mike
Mike O.
United Kingdom | Reviewed on Jun 30, 2025
I’m now back in the UK following an amazing month with my high school best buddy Phil, who I’ve known 54 years (!) which took in various parts of the USA and an amazing 11 days in Japan, curated brilliantly for us by Olivia-san at Kimkim. I’ve travelled much of the world, but can safely say Japan is ranking in my top 3 experiences and it is in no small part to the assistance Olivia gave us in plotting the itinerary and then in being incredibly available, responsive and ever efficient in... Read more

I’m now back in the UK following an amazing month with my high school best buddy Phil, who I’ve known 54 years (!) which took in various parts of the USA and an amazing 11 days in Japan, curated brilliantly for us by Olivia-san at Kimkim.

I’ve travelled much of the world, but can safely say Japan is ranking in my top 3 experiences and it is in no small part to the assistance Olivia gave us in plotting the itinerary and then in being incredibly available, responsive and ever efficient in helping us make some minor adjustments as we went along.

Tokyo, Kyoto, Kanazawa and Osaka have given us some incredible experiences and memories plus a thousand photos.

The Japanese people we encountered on our travels were unfailingly polite, helpful and kind, and were happy to let us use our rudimentary Japanese to communicate with them!

In particular the guides Olivia arranged for us, Yumiko-san in Tokyo, Hector (Boza Helfers), a Peruvian national married to a Japanese lady and living 20 years in Japan and fluent in his native Spanish, English, Portuguese and of course Japanese, plus as he put it “street” French and Italian!, hosted us in Kyoto and Osaka, and Ai Kawachi, who toured Kanazawa with us with charm and incredible knowledge, and Tasei-san back in Tokyo again who took us on a brilliant food tour.

I’ve used agents previously in Africa, Australasia, and India, and they don’t match the service that Kimkim and Olivia-san offered us, so I would definitely return to them.

Arigato gozaimashita ありがと ございました Olivia-san

Mike

Hotel Review
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo

Really lovely clean hotel, with friendly staff and well appointed rooms, great Japanese breakfasts. Felt a little businessy and corporate, so perhaps not the ideal holiday vibe and the desk staff level of English was competent rather than fluent - but million times better than my rudimentary Japanese!

Authenticity & Character
Felt a little business corporate, but a great hotel nonetheless
Location
A bit on the edge of the Roppongi district, but we weren’t keen on the Roppongi vibe overall.
Staff
Friendly, efficient, available. Only reason not five star is that spoken English was competent but not always fluent (I feel bad mentioning that!)
Cleanliness & Comfort
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jul 01, 2025
Hi Mike, Thank you so much for your wonderful message — I can’t tell you how much it means to me. I’m truly touched by your kind words, and I’m so happy to hear that your time in Japan was such a memorable and meaningful part of your travels. It was an absolute pleasure working with you and Phil — your spirit of adventure and enthusiasm made the planning process so enjoyable. I’m especially glad the guides made a lasting impression and that Japan has earned a place in your top 3 travel... Read more

Hi Mike,

Thank you so much for your wonderful message — I can’t tell you how much it means to me. I’m truly touched by your kind words, and I’m so happy to hear that your time in Japan was such a memorable and meaningful part of your travels.

It was an absolute pleasure working with you and Phil — your spirit of adventure and enthusiasm made the planning process so enjoyable. I’m especially glad the guides made a lasting impression and that Japan has earned a place in your top 3 travel experiences!

Wishing you both all the best back home in the UK — and I’ll be here anytime you’re ready to plan your next adventure.
Arigato gozaimashita, Mike-san 😊

Warmest regards,
Olivia

Angel was amazing with our Japan tour. We had...
Japan | Jun 7 - Jun 25, 2025

Heidyie Enith
Heidyie Enith F.
Flagami, FL | Reviewed on Jun 29, 2025
Angel was amazing with our Japan tour. We had an awesome trip! Read more

Angel was amazing with our Japan tour. We had an awesome trip!

Hotel Reviews
Gora Kansuiro
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Imperial Hotel
Tokyo

This place was awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Imperial Hotel Osaka
Osaka

Is nice but not Tokyo nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Carpets need to be changed
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 03, 2025

Hi Heidyie,
Thank you so much for sharing your kind feedback — I’m so happy to hear that you had such a wonderful trip. It was a pleasure to help plan it, and I'm sharing in your joy! I hope we'll have the chance to work together again in future adventures.
Best,
Angel

Warm regards,

Amazing Trip!
Japan | Jun 8 - Jun 21, 2025

D
Divya P.
Chicago, IL | Reviewed on Jun 29, 2025
We were so happy with our trip to Japan. From our first phone call with Greg and Cory to the last day of the trip, we felt well supported. They took the time to understand our preferences and budget expectations and gave us excellent suggestions for how to structure our 2 week trip. They even asked about our children and how we wanted to pace ourselves. It was such a relief to have them figure out all reservations, transfers, subway tickets, train tickets, and even the finer details of how to... Read more

We were so happy with our trip to Japan. From our first phone call with Greg and Cory to the last day of the trip, we felt well supported. They took the time to understand our preferences and budget expectations and gave us excellent suggestions for how to structure our 2 week trip. They even asked about our children and how we wanted to pace ourselves. It was such a relief to have them figure out all reservations, transfers, subway tickets, train tickets, and even the finer details of how to get around in Japan that we would not have expected. Another piece we found very helpful were their restaurant recommendations- it was a lot more relevant than quick google searches and we were always happy with what we found. For certain excursions we booked tours and all of their tour guides were friendly, informative, and geared their tours towards our children.

Most importantly, in real time during the trip they were able to address any issues. There was a day we wanted to change an excursion due to weather and they handled changing a bullet train ticket and tour reservation seamlessly. It was a big relief to know there was someone to help us in this way. We will be using kimkim again and would recommend Cory and Greg to any of our friends going to Japan.

Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Jul 06, 2025
Divya, thank you so much for your kind words. It truly means a lot to hear that you had such a great experience. It was an absolute pleasure helping plan your family’s trip to Japan, and I’m so glad everything came together so smoothly. Cory and I really enjoyed getting to know you and working together to create something special that fit your style and pace. Knowing that you felt supported throughout and had memorable experiences with the guides and restaurants really makes our day. I hope... Read more

Divya, thank you so much for your kind words. It truly means a lot to hear that you had such a great experience. It was an absolute pleasure helping plan your family’s trip to Japan, and I’m so glad everything came together so smoothly. Cory and I really enjoyed getting to know you and working together to create something special that fit your style and pace.

Knowing that you felt supported throughout and had memorable experiences with the guides and restaurants really makes our day. I hope your time in Japan left you with wonderful memories, and I’d love to help again whenever your next adventure comes around.

Awesome trip to Japan
Japan | Jun 12 - Jun 22, 2025

Philip
Philip R.
Dallas, TX | Reviewed on Jun 28, 2025
I am extremely pleased with the trip to Japan which we booked through kimkim. The kimkim agent who worked with us from Japan is Olivia and she did an outstanding job for us. We gave a fairly vague request to start the planning - "10 days in Japan visiting 4 cities, utilizing private guides in each city". Olivia came up with an initial itinerary including time in Tokyo, Kyoto, Osaka and Kanazawa, with proposed hotels, walking tours, activities and train routes. The chat feature in kimkim works... Read more

I am extremely pleased with the trip to Japan which we booked through kimkim. The kimkim agent who worked with us from Japan is Olivia and she did an outstanding job for us. We gave a fairly vague request to start the planning - "10 days in Japan visiting 4 cities, utilizing private guides in each city". Olivia came up with an initial itinerary including time in Tokyo, Kyoto, Osaka and Kanazawa, with proposed hotels, walking tours, activities and train routes. The chat feature in kimkim works very well, especially given that we were 11 time zones away from our agent. Over the course of several weeks we made multiple change requests and each time, Olivia made adjustments to suit us until we were ready to finalize and book our trip.

When we arrived in Japan, everything ran like clockwork! The hotels were great, the trains ran on time and each of the tour guides and drivers assigned to us by Olivia were excellent. The kimkim chat feature kept us in touch with Olivia throughout the trip, which was helpful on almost a daily basis - for instance each time we wanted the Japanese version of a hotel address to show a taxi driver. Also mid trip we decided we wanted to visit a different neighborhood in Tokyo for our last two nights and Olivia took care of that too on the same day we requested it.

I will definitely book with kimkim again.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jun 29, 2025

Hi Philip,

Thank you so much for your kind words — I’m truly grateful and so happy to hear that you enjoyed your trip to Japan! It was a pleasure working with you and planning everything together.

I’m so glad everything went smoothly, and I appreciate the trust you placed in me. I’ll be looking forward to helping you with your next adventure anytime!

Warm regards,
Olivia

Best Planned Japan Vacation
Japan | Jun 17 - Jun 27, 2025

Andrea
Andrea C.
Los Angeles, CA | Reviewed on Jun 27, 2025
I cannot say enough about how much I appreciate everything Adeline did for us to plan our dream vacation to Japan. Not only was she able to keep us in budget but helped us schedule all our wish list items, kept us organized, on scheduled and gave great tips, suggestions and directions. She was also great about answering all of our questions in a timely manner before the trip and while we were there. I would definitely recommend her to all my friends and family, I know I could not have... Read more

I cannot say enough about how much I appreciate everything Adeline did for us to plan our dream vacation to Japan. Not only was she able to keep us in budget but helped us schedule all our wish list items, kept us organized, on scheduled and gave great tips, suggestions and directions. She was also great about answering all of our questions in a timely manner before the trip and while we were there. I would definitely recommend her to all my friends and family, I know I could not have planned a more perfect trip without her.

Hotel Review
Keio Plaza Hotel Tokyo
Tokyo

Of all our hotels we stayed at in Japan, this was by far the best. Amazing customer service, rooms with great views and the best breakfast buffet.

Authenticity & Character
Location
Right by the train station but not right in the middle of all the crowds and noise.
Staff
Everyone offered great amazing customer service from check in, concierge and wait staff.
Cleanliness & Comfort
Activity Reviews
Ramen and Gyoza Cooking Class
Osaka

Such a great cooking class. They kept us on schedule and were really hands on in training and the food we made was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Traditional Tea Ceremony
Traditional Tea Ceremony
Kyoto

So much fun getting dressed up, learning about the tea ceremony and performing it on our own. Definite must!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Tokyo City Tour - Asakusa & Skytree
Half Day Tokyo City Tour - Asakusa & Skytree
Tokyo

Our favorite guided tour. The guide took us to all the best spots for shopping as well as the sites and helped us navigate the trains on our first day in Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Denver, CO & Fukuoka, JP | Replied on Sep 16, 2025

Thanks so much Andrea for the lovely review and the photos of your trip! I loved creating this trip with you and I'm so glad that you and your family had a wonderful summer trip in Japan!

Extraordinary Japan
Japan | Jun 9 - Jun 20, 2025

Anette
Anette U.
Flagami, FL | Reviewed on Jun 27, 2025
We are so grateful to Leny for planning an absolutely extraordinary journey through Japan. Every moment—from the vibrant cities to the peaceful countryside—was filled with wonder, discovery, and joy. The itinerary was beautifully paced and thoughtfully curated, allowing us to experience both iconic highlights and more intimate, local treasures. What truly made the trip exceptional were the incredible guides and experiences Leny arranged for us. Each guide brought Japan to life in their own... Read more

We are so grateful to Leny for planning an absolutely extraordinary journey through Japan. Every moment—from the vibrant cities to the peaceful countryside—was filled with wonder, discovery, and joy. The itinerary was beautifully paced and thoughtfully curated, allowing us to experience both iconic highlights and more intimate, local treasures.

What truly made the trip exceptional were the incredible guides and experiences Leny arranged for us. Each guide brought Japan to life in their own unique way, sharing not only knowledge but heart. We felt connected, engaged, and constantly inspired.

There were a couple of small details around room types that could have used a bit more attention, but they were far outweighed by the richness and depth of the overall experience.

Thank you, Leny, for giving us a trip we will remember forever—with full hearts and deep gratitude.

Hotel Reviews
Hyatt Centric Kanazawa
Kanazawa

The Hyatt Centric Kanazawa was in a different category compared to the other hotels we stayed at, but it was very good. The service was outstanding, and the food was even better. It was an excellent experience overall.

Fufu Hakone
Hakone

We stayed at Fufu Hakone during our trip, and while it was an outstanding hotel with a beautiful room and extraordinary spa treatment, it was a modern take on an onsen. I was initially disappointed as I was expecting a more traditional onsen experience. However, the food was outstanding, and the hotel itself was beautiful. I would let friends know about the modern approach before they book, as it's a different take on the onsen experience.

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

One of the most beautiful places I have been. The room was extraordinary

Authenticity & Character
Beautiful propery
Location
It is ok a bit far from a lot of the sights and at the same time very centric.
Staff
Very hard to communicate and connect to
Cleanliness & Comfort
Very comfortable extraordinary room
Four Seasons Hotel Tokyo at Marunouchi
Tokyo

Outstanding service from the moment you get out of your drive from the airport until you return home. Extraordinary location Pls me mindful the hotel is next to Tokyo transport station, some rooms hear the city noise.

Authenticity & Character
Every detail is thought off
Location
Staff
From restaurant, concierge front desk bell capitán all wonderfully helpful Thank you
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jun 30, 2025

Hi Anette,

Thank you so much for taking the time to share your experience. I really appreciate your feedback, including your note about the room type. From the beginning, my goal was for you to enjoy this trip, and I truly hope it was a wonderful experience overall.

It means a lot to me that you and your son were able to share this time together. Thank you once, again!

Warm regards,
Leny

10/10 Trip to Japan with KimKim!
Japan | Jun 9 - Jun 23, 2025

Mallory
Mallory A.
New Orleans, LA | Reviewed on Jun 25, 2025
This was our second trip with KimKim, and once again, it was an absolute 10/10 experience. Our agent, Shona, crafted the perfect 16-day itinerary for our journey through Japan, hitting all the right notes—from four vibrant cities with centrally located (but not overly luxurious per our request) hotels, to a thoughtful mix of landmark tours, delicious food experiences, time in nature, and authentic cultural encounters that deepened our appreciation of Japan. We went on 8 tours and all of the... Read more

This was our second trip with KimKim, and once again, it was an absolute 10/10 experience. Our agent, Shona, crafted the perfect 16-day itinerary for our journey through Japan, hitting all the right notes—from four vibrant cities with centrally located (but not overly luxurious per our request) hotels, to a thoughtful mix of landmark tours, delicious food experiences, time in nature, and authentic cultural encounters that deepened our appreciation of Japan. We went on 8 tours and all of the guides chosen were highly experienced and made our trip better. Shona was attentive throughout the planning process, incredibly helpful during the trip, and even provided daily previews to keep us excited and informed. It was seamless, memorable, and exactly what we had hoped for. We can’t recommend KimKim—and especially Shona—highly enough!

Hotel Reviews
Shibuya Stream Excel Hotel Tokyu
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Osaka Premier
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Our favorite! Everything is a 10/10!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone

Authentic Japanese Experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Ginza Premier
Tokyo

Great location, nice rooms, good breakfast options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Osaka

We were hoping for a sake tasting at the end of museum and to learn more about different types of sake. It was just a small taste of 2.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Wonderful guide and experience, but we would have preferred a small group to talk with people.

Enjoy a Full Day Tour in Nara
Enjoy a Full Day Tour in Nara
Nara
Kyoto Bar Hopping Nightlife Tour in Pontocho
Kyoto Bar Hopping Nightlife Tour in Pontocho
Kyoto

Wonderful guide and experience, but we would have preferred a small group to talk with people.

Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

Could have been a little shorter. Train ride was fun, but it took a while after a long day.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Must do! So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Sounds like it’s seldom Fuji can be seen, so I’m not sure it should be a must-do.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Tokyo
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jul 03, 2025

Hi Mallory,

Reading your kind words just made my day—truly! ☺️ I'm absolutely delighted that your second adventure with KimKim lived up to every expectation.
It warms my heart to hear how much you enjoyed the guides, hotels, and daily previews!I’ll be sure to share your praise with our guides and the entire team,looking forward to our paths crossing again in the near future!

All the best,
Shona

Great service for an amazing trip to Japan
Japan | Jun 14 - Jun 22, 2025

R
Raffaella S.
Los Angeles, CA | Reviewed on Jun 25, 2025
I was a little nervous initially booking through the platform, but I could not be happier. Leny made the process so easy suggesting best itinerary for our family trip to Japan. I was given options with an easy feedback process to finalise our trip. Once the trip started Leny ensured daily updates and reminders through WhatsApp which was extremely helpful. Each tour guide we had also reached out two days prior to meeting to double check I had the meeting information and go over the plan. We... Read more

I was a little nervous initially booking through the platform, but I could not be happier. Leny made the process so easy suggesting best itinerary for our family trip to Japan. I was given options with an easy feedback process to finalise our trip. Once the trip started Leny ensured daily updates and reminders through WhatsApp which was extremely helpful. Each tour guide we had also reached out two days prior to meeting to double check I had the meeting information and go over the plan. We had great tour guides, amazing experiences and a truly unforgettable trip! Thank you for making it all so easy!

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jun 25, 2025

Hello Raffaella and family,

Welcome back home! Your message truly made me smile. Thank you for that. I’m so happy to hear you had such a great time in Japan and that everything went smoothly. It was a real pleasure putting the trip together for you, and I’m glad it all came together just right. I’ll also be sure to pass along your kind feedback to our partner guides. They’ll be so happy to know how satisfied you were.

Whenever you're ready for your next trip, I’d be more than happy to help. Wishing you all the very best!

Warm regards,
Leny

Incredible service
Japan | May 28 - Jun 23, 2025

Shauna Gaye
Shauna Gaye H.
Flagami, FL | Reviewed on Jun 23, 2025
I can’t thank Sandy enough for the incredible support she provided in planning my recent Asia trip. From start to finish, she was patient, attentive, and incredibly thoughtful. Every detail was carefully considered—from hotel bookings to excursions—and she made the entire process feel effortless. What stood out most was how proactive and compassionate Sandy was, especially in arranging airport wheelchair assistance at every stop. It made such a difference in my travel experience, and I... Read more

I can’t thank Sandy enough for the incredible support she provided in planning my recent Asia trip. From start to finish, she was patient, attentive, and incredibly thoughtful. Every detail was carefully considered—from hotel bookings to excursions—and she made the entire process feel effortless.

What stood out most was how proactive and compassionate Sandy was, especially in arranging airport wheelchair assistance at every stop. It made such a difference in my travel experience, and I truly felt cared for throughout the journey.

She stayed in touch the whole time, making sure everything went smoothly, and was always just a message away when I needed something. If you're looking for someone who genuinely goes above and beyond, Sandy is the one. Five stars all the way!

Hotel Reviews
Avani+ Riverside Bangkok Hotel
Bangkok

Avani Bangkok was a fantastic stay—stylish, comfortable, and full of great vibes. The rooftop pool was a highlight, offering incredible views of the city and the perfect spot to relax after a day out. The cocktails were top-notch—creative, refreshing, and expertly made. The bar and lounge areas had a great atmosphere, and the staff were friendly, attentive, and welcoming throughout our stay. Highly recommend for anyone looking for a modern hotel with great amenities and an upbeat, yet relaxing vibe. Five stars!

Authenticity & Character
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Cleanliness & Comfort
Orchid Premium Cruise

Our experience on the Orchid Premium Cruise was unforgettable. Although we were the only guests on board, the staff went above and beyond to make us feel completely cared for and comfortable—it felt like a private, luxury getaway. Every team member was incredibly thoughtful, attentive, and professional. From the beautifully prepared meals to the personalized service, everything was done with genuine warmth and attention to detail. The boat itself was elegant and well-maintained, with stunning views throughout the journey. It was peaceful, intimate, and truly special. A huge thank you to the amazing crew for making it such a memorable experience. Five stars all the way!

Authenticity & Character
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Cleanliness & Comfort
Moire Hoi An, Vignette Collection

I had a wonderful stay at Moire Ann Hotel! The location is perfect—convenient, central, and ideal for exploring the area. The breakfast was a real highlight: fresh, delicious, and with a great variety each morning. The hotel itself is clean, comfortable, and well-designed, with a warm and welcoming atmosphere. The staff were also very friendly and helpful, making the whole experience even better. Highly recommend for anyone visiting the area. Five stars!

Authenticity & Character
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Cleanliness & Comfort
The Inside House
Chiang Mai

The Inside House is an absolute gem—a true boutique hotel experience that exceeded all expectations. From the moment I arrived, I was struck by the beautiful design, peaceful atmosphere, and warm hospitality. The staff were incredibly attentive, thoughtful, and detail-oriented. Every interaction felt genuine, and they went above and beyond to ensure a comfortable and personalized stay. The food was another standout—absolutely amazing. Every meal was beautifully prepared, delicious, and reflective of the hotel’s refined taste and care for quality. If you’re looking for a place that blends charm, luxury, and heartfelt service, The Inside House is it. Five stars without hesitation!

Authenticity & Character
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Cleanliness & Comfort
Intercontinental Landmark 72 in Hanoi

My stay at the InterContinental Hanoi was truly exceptional—by far one of the best hotel experiences I’ve ever had. From the moment I arrived, the staff were incredibly kind, welcoming, and attentive to every detail. The service was seamless, the atmosphere peaceful and elegant, and the hospitality unmatched. Every team member I encountered went out of their way to make me feel comfortable and cared for. I highly recommend this hotel to anyone visiting Hanoi. Five stars without hesitation!

Authenticity & Character
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Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jun 24, 2025
Dear Kerry, Thank you so much for your wonderful feedback! I'm truly delighted to hear that you had such a positive experience during your Asia trip. It was my pleasure to assist you and ensure that every detail was taken care of. I'm especially glad that the airport wheelchair assistance made your journey more comfortable. Your satisfaction is my top priority, and I'm thrilled that I could help make your travels effortless. If you have any future travel plans or need assistance again,... Read more

Dear Kerry,

Thank you so much for your wonderful feedback! I'm truly delighted to hear that you had such a positive experience during your Asia trip. It was my pleasure to assist you and ensure that every detail was taken care of.

I'm especially glad that the airport wheelchair assistance made your journey more comfortable. Your satisfaction is my top priority, and I'm thrilled that I could help make your travels effortless.

If you have any future travel plans or need assistance again, please don't hesitate to reach out. I’d love to help you create more amazing memories!

Best wishes,

Sandy

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