Kimkim Trip Reviews for Japan

4.6
Based on 305 ratings
Read 305 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Olivia put together a great trip for us. We h...
Japan | Mar 25 - Apr 3, 2025

I
Inara G.
Los Angeles, CA | Reviewed on Apr 13, 2025

Olivia put together a great trip for us. We had a wonderful time!

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Apr 14, 2025

Hi Inara,

Thank you for your kind words. I'm so glad to hear that you had a wonderful trip with us! I hope you'll visit Japan again in the future.

Wishing all the best to you and your family.

Warm regards,
Olivia

Dream-Come-True Vacation
Japan | Mar 27 - Apr 5, 2025

T
Trish F.
Chicago, IL | Reviewed on Apr 13, 2025

I cannot recommend the KimKim service or specifically Cory highly enough! She was attentive, creative, and clearly cared deeply about creating an extraordinary experience for us. She was incredibly responsive to all my questions and requests - both before and during our trip. She made the process of traveling to the other side of the world easy and low stress. I truly believe that without her help, we couldn't have possibly created such a perfect plan that allowed us to see and experience so much. Five stars all the way around!!

Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Apr 14, 2025
Trish, I can’t tell you how much your message means to me—thank you. It’s one thing to help plan a trip, but being invited into someone’s travel story is really something special! From the very beginning, you brought such great energy and thoughtfulness to the planning process. I know planning a trip across the world can feel a bit overwhelming, so I’m really glad to hear it felt easy and low stress for you. That’s exactly what I aim for. Your feedback means a lot, and I’m so grateful for... Read more

Trish, I can’t tell you how much your message means to me—thank you. It’s one thing to help plan a trip, but being invited into someone’s travel story is really something special! From the very beginning, you brought such great energy and thoughtfulness to the planning process.

I know planning a trip across the world can feel a bit overwhelming, so I’m really glad to hear it felt easy and low stress for you. That’s exactly what I aim for. Your feedback means a lot, and I’m so grateful for your trust throughout the whole process.

I’d love to help again whenever you’re ready for your next adventure, big or small. Until then, I hope the memories from this trip stay with you and bring a smile whenever you think back on it.

Wishing you and your beautiful family the very best!
Warm Regards,
Cory

Our Japan trip had everything we wanted. We w...
Japan | Mar 31 - Apr 11, 2025

Graham
Graham K.
United Kingdom | Reviewed on Apr 13, 2025

Our Japan trip had everything we wanted. We went to Tokyo, Hakone, Kyoto and Osaka. Our guides were knowledgeable and great company and gave us useful general help with our trip.

Local specialist: Heidi Li
Heidi
Heidi Li
Local specialist in Japan | Replied on Apr 24, 2025

Dear Graham,
Hope you had a great weekend.

Thank you for taking the time to share your experiences and insights from your recent trip to Tokyo, Hakone, Kyoto, and Osaka. We truly value your feedback as it helps us enhance our services and ensure future travelers have an exceptional experience.

I’m glad to hear that you appreciated the knowledge of our guides and found our assistance enjoyable.

Thank you once again for your valuable feedback. We hope to have the opportunity to assist you in your future travels and provide an even better experience!

Best regards,
Heidi

First time trip to Japan - A fantastic experience!
Japan | Mar 27 - Apr 6, 2025

U
Ute S.
San Jose, CA | Reviewed on Apr 12, 2025
Greg put together a very personalized schedule for our first ever trip to Japan. We had selected to visit Tokyo, Hakone and Kyoto/Nara and wanted to see a mix of nature and culture. Our wish included to stay in traditional Ryokans, to experience a bath in a hot spring area and to have time for some hiking to explore the scenery. Greg tailored a perfect program for us with detailed descriptions for every day of our 10-Day trip. Besides lodging in amazing hotels and Ryokans, Greg took care of... Read more

Greg put together a very personalized schedule for our first ever trip to Japan. We had selected to visit Tokyo, Hakone and Kyoto/Nara and wanted to see a mix of nature and culture. Our wish included to stay in traditional Ryokans, to experience a bath in a hot spring area and to have time for some hiking to explore the scenery. Greg tailored a perfect program for us with detailed descriptions for every day of our 10-Day trip. Besides lodging in amazing hotels and Ryokans, Greg took care of all train tickets, entrees to museums and guided tours. Links to Google Maps made the navigation and use of public transportation very easy. Throughout our stay we felt taken care of, with Greg checking in on us on a regular basis.
While I usually plan all of my vacations myself, I believe that Greg's knowledge and professional input provided us with a deeper and more authentic experience in Japan. I highly recommend his services to anyone wishing to explore Japan.

Hotel Review
Hakone Kowakien Mikawaya Ryokan
Hakone

Stunningly beautiful setting. Exceptional food served for breakfast and dinner. Very friendly staff. We especially appreciated the private Onsen, right next to our cottage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Apr 18, 2025

Thank you so much for your kind words. It truly means a lot that you trusted me with your very first trip to Japan. Tokyo, Hakone, and Kyoto are such beautiful places to explore, and it was a real pleasure to help you experience them in a way that felt personal and meaningful. I'm especially happy to hear that the daily details, train tickets, and Google Maps links helped make your travels smooth and enjoyable.
Thanks again for the lovely review—I’m so happy I got to be part of your Japan adventure, and I’d love to help you discover even more when you decide to come back.

Disappointed.
Japan | Mar 22 - Apr 11, 2025

J
James andrew P.
Chicago, IL | Reviewed on Apr 12, 2025
Planning and booking went well, it was the execution and detail once we got there that was terrible. Every day we were in contact with Shona, or at least trying to get in contact with her, trying to get clarity on our itinerary. We needed to check on every transfer, do we have a driver or do we need to get a taxi.. when we took the bullet train the first time , it would have been nice to know you need your QR code ready when leaving the station. And you can only go through the one lane... Read more

Planning and booking went well, it was the execution and detail once we got there that was terrible. Every day we were in contact with Shona, or at least trying to get in contact with her, trying to get clarity on our itinerary. We needed to check on every transfer, do we have a driver or do we need to get a taxi.. when we took the bullet train the first time , it would have been nice to know you need your QR code ready when leaving the station. And you can only go through the one lane that accepts QR codes. I'm sure the signs in Japanese said this, but that's why we hired a travel agency and guides, we don't speak or read Japanese.
When we arrived in Hiroshima we were told we had 3 options to get to the Sheraton Hotel, Train, Taxi, or a short walk.
1, We were already at the closest train station , 2, The taxi stand was a longer walk than to the front desk of the Sheraton.
This was the final straw and we realized KimKim was a bad choice.
We were a small group of 4, and it was very unfair for the one person who had planned the trip to be burdened almost every day doing the work of the agency. Look for her review.

Hotel Reviews
The Happo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Kyoto Station
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Centara Grand Hotel Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 19, 2025

Hi Andrew,
Thank you very much for your feedback. It has helped me identify areas for improvement and aspects where I can enhance my service. I will strive to work harder and pay closer attention to service details, especially during busy periods like the cherry blossom season.
Best wishes
Shona

Get Leny of Kim Kim for Japan & Korea. Don't do it yourself...!!!
Japan | Mar 14 - Mar 29, 2025

Tim
Tim C.
Flagami, FL | Reviewed on Apr 10, 2025
Most all websites and others say it takes about 14 days to really see Japan. Well, when you're working with Leny of Kim Kim and you tell her we only have 7, she put together a most amazing trip we ever took...!!!!
Everything went as plan with no hiccups...!! If you're a little phone savvy, good with GPS and directions then all it takes ...!!
We went from Toyko, Hakone, Kyoto, Hirashima then Osaka with only our backpacks...!!!! With all the walking tours & running around, I even lost 10...
Read more

Most all websites and others say it takes about 14 days to really see Japan. Well, when you're working with Leny of Kim Kim and you tell her we only have 7, she put together a most amazing trip we ever took...!!!!
Everything went as plan with no hiccups...!! If you're a little phone savvy, good with GPS and directions then all it takes ...!!
We went from Toyko, Hakone, Kyoto, Hirashima then Osaka with only our backpacks...!!!! With all the walking tours & running around, I even lost 10 pounds...!!!
The price was also very reasonable because we don't like 5 or even 4 stars hotels. All those we stayed in were clean and had everything we needed including washers and dryers...!!!
She also arranged out stay in South Korea as well, which that was also amazing. I told her i wanted to go see Busan as its use to be called Pusan when i was there in the Navy in 80-83. Our tour guide there show me the area the Sailors hang out, but it has really changed since then.
Don't take a chance on trying to do this yourself like i thought i was going to because you will not have a good experience.
Call the best in the business...!! Leny of Kim Kim...!!!!

Hotel Review
Gora Kansuiro
Hakone

This place was amazing....!!! The staff food private hot spring tub was the bomb...!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything was perfect...!!!
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Apr 10, 2025
Hi Tim and Ivonne, Thank you so much for the amazing review—it truly means a lot!
I’m so glad to hear you had such a fantastic time in both Japan and South Korea. It sounds like it was a full-on adventure (and wow—losing 10 pounds just from exploring? That’s impressive!). I'm happy I got to be part of a holiday that doubled as a workout. 😄 I enjoyed planning this trip with you, and it was great hearing your stories from your Navy days. I’m so glad we could include Busan in the itinerary. It... Read more

Hi Tim and Ivonne,

Thank you so much for the amazing review—it truly means a lot!
I’m so glad to hear you had such a fantastic time in both Japan and South Korea. It sounds like it was a full-on adventure (and wow—losing 10 pounds just from exploring? That’s impressive!). I'm happy I got to be part of a holiday that doubled as a workout. 😄

I enjoyed planning this trip with you, and it was great hearing your stories from your Navy days. I’m so glad we could include Busan in the itinerary. It was wonderful that it brought back those special memories for you.

If you’re ever planning another trip, I’d love to help again!

Warm regards,
Leny

50th Anniversary Trip to Japan
Japan | Mar 23 - Apr 4, 2025

Thomas
Thomas A.
Vero Beach, FL | Reviewed on Apr 07, 2025
My wife and I are celebrating our 50th Anniversary this year, and we wanted to take a two week trip to Japan at Cherry Blossom time. Our adult daughter was going to join us. We worked with Angel to arrange the perfect trip. Angel was amazing. Everything was seamless. The hotels were excellent as were all of the local guides that she arranged. Transportation on bullet trains in Japan was totally arranged by Angel and everything was flawless. During the trip, we made a last minute change... Read more

My wife and I are celebrating our 50th Anniversary this year, and we wanted to take a two week trip to Japan at Cherry Blossom time. Our adult daughter was going to join us. We worked with Angel to arrange the perfect trip. Angel was amazing. Everything was seamless. The hotels were excellent as were all of the local guides that she arranged. Transportation on bullet trains in Japan was totally arranged by Angel and everything was flawless. During the trip, we made a last minute change of plans, and Angel was extremely helpful during the process. During the trip Angel checked in on us every day. While we made many of dinner reservations; some were difficult to obtain. Angel made those reservations for us. Our two week trip to Japan was amazing as we saw exactly what we wanted to see-temples, shrines, gardens, cherry blossoms. The personal tea ceremony that Angel arranged was fascinating. If you are planning a trip to Japan, Angel is the person that you want to help you plan it. We could not have been happier. This is the 5th time that we have used Kim Kim for international travel, and we will continue to use them. But Angel was the best. Thank you Angel.

Hotel Reviews
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo

This hotel was situated in the Roppongi area of Tokyo and was first rate. We stayed there three nights; the breakfasts were fantastic.

Authenticity & Character
Location
The hotel was located within walking distance of three dinner reservations that we had made.
Staff
Cleanliness & Comfort
Hyatt Centric Kanazawa

This hotel was located a few meters away from the train station. It was convenient for travel. Hotel was very nice; and breakfasts were excellent.

Authenticity & Character
Location
Staff
Cross Hotel Kyoto
Kyoto

we stayed four nights at this hotel. Cherry blossoms were just around the corner from the hotel. We could walk to the central part of Kyoto.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just an awesome hotel.
The Westin Osaka
Osaka

We only stayed here one night, but it was perfect. The Westin is a Marriott property, and we are lifetime platinum Marriott members. We enjoy staying at Westins, and this property met our expectations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone

Our plans changed, and we did not stay at this hotel.

Activity Reviews
Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo

The site seeeing was excellent in Tokyo

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Ashinoko Tour with Mt. Fuji Views
Lake Ashinoko Tour with Mt. Fuji Views
Japan

We knew that it might be difficult to view Mt Fuji. it was a rainy day, and we could not see Mt Fuji, and it was fun taking the Hakone Ropeway and the boat ride on the Lake,

Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo

This was an unsual experience and one that we recommend to anyone visiting Japan for the first time.

Kanazawa Full Day Walking Tour
Kanazawa Full Day Walking Tour
Kanazawa

We know that many Western tourists do not travel to Kanazawa, but we wanted to go there, and it did not disappoint.

Quality of Experience
Guides, Drivers and Staff
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Kyoto is an unbelievable city and should not be missed. The temples and shrines were wonderful, and our guide who was with us for two days was everything that we could have hoped for.

Guides, Drivers and Staff
Transport
Gion Corner: Traditional Arts Performance
Gion Corner: Traditional Arts Performance
Kyoto

This was a 50 minute show and was extremely entertaining

Quality of Experience
Full Day Tour to Arashiyama Bamboo Grove
Full Day Tour to Arashiyama Bamboo Grove
Kyoto

This was the second day with our Kyoto guide. Again, just a marvelous experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Afternoon Tea Ceremony
Traditional Afternoon Tea Ceremony
Kyoto

This experience was just for us and our adult daughter. It lasted almost two hours and was fascinating. We are still talking about this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Osaka Castle and Shinsaibashi Tour
Half Day Osaka Castle and Shinsaibashi Tour
Osaka

We always wanted to see Osaka Castle and it did not disappoint. The foodie walking tour was a fun diversion from some of the more formal dinners that we had in Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour at dark
Osaka Foodie Walking Tour at dark
Osaka

This was fun after having had so many formal dinners.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 08, 2025

Hi Tom,
Thank you so much for taking the time to share this. I’m really happy to hear you loved your trip and came away with such amazing experiences and memories. That’s exactly the kind of journey I aim to create.

It was a pleasure helping plan this trip, and I’m so glad it turned into something special for you.
Please don’t hesitate to reach out if I can assist with anything in the future.

Best regards,
Angel

Amazing anniversary adventure in Japan
Japan | Mar 15 - Mar 25, 2025

Tabitha
Tabitha L.
Chicago, IL | Reviewed on Apr 06, 2025
Our 11-day Japan experience in Tokyo, Kanazawa, Kyoto, Nara, and Osaka was positive from start to finish, through a combination of fully-arranged activities [like the Asakusa Sumo Club] and self-guided tours/free time in alignment with itinerary suggestions from the KimKim site. Having reservations at great hotels [our favorite was Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji] , a planned agenda, and emergency contacts in place was reassuring, but truly the reason for our rating is Shona... Read more

Our 11-day Japan experience in Tokyo, Kanazawa, Kyoto, Nara, and Osaka was positive from start to finish, through a combination of fully-arranged activities [like the Asakusa Sumo Club] and self-guided tours/free time in alignment with itinerary suggestions from the KimKim site. Having reservations at great hotels [our favorite was Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji] , a planned agenda, and emergency contacts in place was reassuring, but truly the reason for our rating is Shona Zhang.

Shona was knowledgeable, amazing to work with, and always quick to respond. She made suggestions and adjustments as we planned our trip and always answered questions promptly. (As a quick note for those reaching out from another country, please remember to reasonably factor in the time difference for responses.) She handled all arrangements for our skilled drivers and our wonderful Tokyo guide, Yumiko Toyoshima, and Shona checked in with details close to time. She also clarified questions, made hotel/breakfast arrangements, and even checked in on us while in-country.

Thanks for helping us have a wonderful adventure in Japan!

Hotel Reviews
Dai-ichi Hotel Tokyo

Comfortable bed, great view and breakfast, and extremely convenient to Shimbashi Station [an entrance downstairs] and local sites.

Authenticity & Character
Old-style European style, with a range of food
Location
Staff
Cleanliness & Comfort
Onyado Nono Kanazawa Natural Hot Spring
Kanazawa

They held onto our luggage while we explored Kanazawa, the staff was professional and polite, freebies were provided, and the hotel was conveniently located to the sites we were seeking.

Authenticity & Character
Modern hotel going for the style of a ryokan
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka Namba
Osaka

Staff was professional, we had a nice room and breakfast opportunity, and the relaxation room on the top floor had a great view of Osaka. This hotel is very convenient to the Donburi nightlife, and the metro is a short walk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
Kyoto

This was our favorite stay in Japan. The room was comfortable, the staff was friendly, the grounds were peaceful and beautiful, and the hotel had a nice onsen with extensive hours. There was nearby shopping and food as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Yumiko Toyoshima (Yumi-San) was a wonderful and friendly tour guide! She was knowledgeable about the sites, the history, and navigating and living in Japan in general (she is from Tokyo). She shared about shrine and temple etiquette, helped us have a great local tempura lunch, and also explained traveling and helped us learn to navigate the metro system.

Quality of Experience
Guides, Drivers and Staff
Transport
Sumo Morning Practice in Ryogoku with Sumo Wrestler Lunch
Tokyo

The lunch show was fun, seeing a geisha performance and learning about sumo wrestling through demonstrations and a Q&A. The wrestlers were great with the crowd - especially kids - and the ability to leave with a photo was a nice momento.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

We enjoyed getting to see Mt. Fuji (breathtaking) and the surrounding area through a convenient day trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 06, 2025

Hi Tabitha,
Thank you for your trust and recognition of KK and our work. We will continue to strive to provide quality service.All the best wishes to you and your family. Hope to see you on your next trip.
Best wishes
Shona

Amazing trip to Tokyo, Japan
Japan | Mar 25 - Apr 2, 2025

Esther
Esther H.
Boston, MA | Reviewed on Apr 05, 2025

We had a great time! Many thanks to Katzu who was so accommodating and patient with us, he coordinated everything for our trip to Tokyo. Thank you to Eriko, and Kazu the polite, friendly and knowledgeable guides in Tokyo. The hotels we stayed at were fantastic, we enjoyed delicious japanese food in each one. We were pampered at Hanoke's Fufu hotel with a private hot bath! we trully enjoyed all about Japanese culture and are looking forward to another trip there in the future.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on Apr 07, 2025
Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan...
Read more

Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan and show interest in our culture. Your visit means a great deal to me, and I am truly grateful to have had the opportunity to assist in making your trip memorable.
Thank you again for your kind words and trust. It was a pleasure working with you!
Sincerely,
Katsu

two week trip to Japan, spring season
Japan | Mar 20 - Apr 2, 2025

J
Jim G.
San Jose, CA | Reviewed on Apr 03, 2025
We just returned from an excellent two week trip to Japan organized by Sandy san of Odynovo in Japan, through kimkim! Some highlights were biking the Shimonami Kaido, spending the night in a ryoken on Miyajima with multi-course Japanese meals included, visiting the Hiroshima Peace Park and Ghibli Museum in Mitaka, plus the cherry blossoms, temples and shrines, and beautiful terrain. We had a mix of time on our own, group, and private tours. The group tours were through Magical Trip:... Read more

We just returned from an excellent two week trip to Japan organized by Sandy san of Odynovo in Japan, through kimkim! Some highlights were biking the Shimonami Kaido, spending the night in a ryoken on Miyajima with multi-course Japanese meals included, visiting the Hiroshima Peace Park and Ghibli Museum in Mitaka, plus the cherry blossoms, temples and shrines, and beautiful terrain. We had a mix of time on our own, group, and private tours.

The group tours were through Magical Trip: Kaiori san for the Hiroshima Peace Park and Fuji san for the Tokyo foodie tour were excellent. The groups were generally small, like 5-6 guests. Those were a lot of fun and well planned, and we learned a lot.

Our private guides Chinami san in Hakone, Hisako san in Kyoto, and Yuki san in Kanazawa were all knowledgeable and easy to be with. We ended up canceling one tour in Kyoto because we just needed a break, but since it was too late to get a refund, Jun san still showed up to drop us at the train station, and we instantly liked him too and felt a little sad that we missed his tour. The private tours can be interactive and customizable and are a great opportunity to learn more than you would on your own.

Accommodations and travel within Japan that were arranged by Sandy were all well planned. We had shinkansen tickets with luggage space reserved for most of the hops, and hired taxis between train station and hotel (easy!). Twice during the trip we shipped our checked luggage ahead with the help of hotel staff. The first time was required so we could do an overnight on bikes, the second time was just to avoid the hassle of big luggage on the ferry to Miyajima, although we probably would have been fine taking it with us.

We would probably do a couple of things differently next time:
1) On the Shimonami Kaido, we should have brought along a multi-tool so we could adjust the bikes along the way, and we had too much stuff in our backpacks. WAKKA turned out to be an excellent resource for us - super kind and helpful people who do bike taxi and rental returns, among other services for bike riders in that area.
2) We got excellent mileage from the tiny bit of Japanese we learned for the trip, which increased our enjoyment. Although we never really had any trouble communicating with the locals, we would like to learn more Japanese for next time.
3) We might spend more time in each location next time. Although this trip was a good first trip because it gave us a kind of overview of the highlights of Japan, it would have been nice to do more exploring in each location.

There are so many things to love about Japan (the food, the natural beauty, the public transportation, the clean cities), but I think what we will remember the most is the many kindnesses we received from random people, not just people in the hospitality business. For example, while biking we took a wrong turn and an older gentleman on a motorcycle stopped to tell us we were probably going the wrong way, then insisted that he meet us down the road to take our picture near a landmark! Japanese people are just so nice in general - at least that was our experience.

Anyway, kimkim and Sandy san took very good care of us. There is no way we would have had this good of a time if we had booked everything on our own.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 10, 2025
Dear Jim, Hope you are doing great. Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear that you had such a fantastic time exploring Japan and that my team and I , along with all the guides and partners, helped make your trip smooth, enriching, and memorable. It sounds like you experienced a beautiful mix of Japan’s natural landscapes, cultural highlights, and local hospitality — from biking the Shimanami Kaido to staying in a traditional ryokan... Read more

Dear Jim,

Hope you are doing great.

Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear that you had such a fantastic time exploring Japan and that my team and I , along with all the guides and partners, helped make your trip smooth, enriching, and memorable.

It sounds like you experienced a beautiful mix of Japan’s natural landscapes, cultural highlights, and local hospitality — from biking the Shimanami Kaido to staying in a traditional ryokan on Miyajima, and everything in between. We’re glad to hear that our local guides, both on group and private tours, made a meaningful impact on your journey. We'll be sure to pass along your kind words to them — they’ll be so happy to hear it!

Your practical travel tips are greatly appreciated and will surely help future travelers. We especially loved hearing about the kind stranger who guided you on the bike route and even took your photo — such a heartwarming moment and a great reflection of the kindness that makes Japan so special.

We're honored to have helped create this adventure for you and truly appreciate your trust in us. Should you return for another visit (perhaps with more time in each location), we’d be thrilled to help you plan again.

Warm regards from Asia,
Sandy

Interactive development and tailoring of trip...
Japan | Mar 17 - Mar 31, 2025

R
Robert V.
San Jose, CA | Reviewed on Apr 03, 2025
Interactive development and tailoring of trip itinerary was excellent. Communications during trip were excellent. Local guides were excellent. Read more

Interactive development and tailoring of trip itinerary was excellent. Communications during trip were excellent. Local guides were excellent.

Hotel Reviews
Asakusa Tobu Hotel
Authenticity & Character
Authenticity & Character
Location
Location
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
Lake Biwa Otsu Prince Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kyoto Terrace Hachijohigashiguchi
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka
Authenticity & Character
Authenticity & Character
Location
Location
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
Sotetsu Grand Fresa Takadanobaba
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with  Shinjuku Gyoen (cherry blossom)
Full Day Tokyo City Tour with Shinjuku Gyoen (cherry blossom)
Tokyo
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Full Day Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Chase Cherry Blossom in Osaka with Osaka Castle
Chase Cherry Blossom in Osaka with Osaka Castle
Osaka
Quality of Experience
Transport
Osaka Private & Personalised Local Food Tour
Osaka Private & Personalised Local Food Tour
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi, Oshino Hakkai and Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi, Oshino Hakkai and Oishi Park
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 07, 2025

Hi Robert,

Thank you so much for your kind feedback! I’m really glad to hear that you and your friends enjoyed the trip.

It was a pleasure planning this journey with you. Please don’t hesitate to reach out if I can assist with anything in the future.

Best regards,
Sandy

Family trip to Japan
Japan | Mar 16 - Mar 29, 2025

Raquel
Raquel A.
Kenosha, WI | Reviewed on Apr 02, 2025
This was an amazing trip for our family. We enjoyed the food, weather and everything else that we saw and visited in Japan. Read more

This was an amazing trip for our family. We enjoyed the food, weather and everything else that we saw and visited in Japan.

Hotel Reviews
Grand Nikko Tokyo Daiba

Very nice hotel but too far away from the main attractions in Tokyo.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Nice location. Very close to main interesting places.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
APA Hotel Kyoto Ekihigashi

Rooms too small.

Authenticity & Character
Location
Not close enough to the main attractions.
Staff
Cleanliness & Comfort
It was very uncomfortable. The room was very small and didn’t have any room for the luggage. Not acceptable for people who have problems moving around the room.
Activity Reviews
Tea Ceremony in a Traditional Tea House in Kiyomizu
Tea Ceremony in a Traditional Tea House in Kiyomizu
Kyoto

If I compare this tea ceremony with the one we had on our first day of the tour this one is a disappointing. The ceremony lacked of depth and the atmosphere was very much lacking in the way the whole event was held. It was rushed and the explanations were very poor. The quality of the ceremony was very disappointing.

Quality of Experience
Guides, Drivers and Staff
We had a hard time finding the place for the tea ceremony.
Transport
One Day Miyajima Island and Hiroshima Tour (Kyoto Return Trip)
One Day Miyajima Island and Hiroshima Tour (Kyoto Return Trip)
Japan

The trip to Hiroshima was the most dramatic of all. I was very impressed with the museum and the architecture of the memorial site.

Quality of Experience
Guides, Drivers and Staff
We experienced the regular transportation of the Japanese people in our trip to Hiroshima and back. The guide was very thorough and helpful to us.
Transport
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Kyoto
Quality of Experience
Guides, Drivers and Staff
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

One of my favorite activities. Excellent and fun experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Samurai Sword Experience in Kyoto (Family & Kid Friendly)
Samurai Sword Experience in Kyoto (Family & Kid Friendly)
Kyoto

An excellent experience for the kids. A lot of fun. I must add that the second time our family went to the Samurai activity ( our daughter and her family on 3-24-2025) they were very disappointed. They were rushed. Our grandson was looking forward to experiencing practicing what he had learned but never got to do it.

Quality of Experience
Guides, Drivers and Staff
Transport
The driver was not very attentive to our needs and was not very responsive.
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

Great experience for the children.

Quality of Experience
Guides, Drivers and Staff
Nick was an excellent and amazing guide. He was well prepared and knowledgeable about all the things we saw. He brought candies for the kids and he was very helpful and attentive to our needs.
Transport
Great driver and very friendly.
Edomae Sushi Masterclass: Hands-On Lesson with Traditional Sushi Meal
Edomae Sushi Masterclass: Hands-On Lesson with Traditional Sushi Meal
Tokyo

I would recommend this activity to anyone. The hostess was very helpful, friendly and knowledgeable. What a lovely lady she was and she was very nice and kind to everyone who was there. She even sent me the recipe for one of the food we made. I give her a 100% rating.

Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto
Quality of Experience
Guides, Drivers and Staff
The guide was an excellent resource for the information given to us.
Transport
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 08, 2025

Hi Raquel,
Thank you for all feedback and trust for our work. All the wishes to you and you family .Really want to see you next trip!
Best wishes
Eleanor

Our Best Family Vacation!
Japan | Mar 13 - Mar 31, 2025

Graeme
Graeme M.
Canada | Reviewed on Apr 02, 2025

Shona put together an amazing trip for our family (myself, wife, 5 & 8 year old children).

Trip was almost seamless, including transportation and a great blend of guided tours and free time to explore.

Shona was available and a great support throughout the trip — highly recommend!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 03, 2025

Dear Graeme,

Thank you so much for your kind words! I'm delighted to hear that you and your family had a wonderful trip and that everything went smoothly. It was a pleasure helping you plan your journey, and I’m happy that the balance of guided tours and free time worked well for you.

If you ever plan another adventure, I’d love to assist again. Wishing you and your family many more amazing travels ahead!

Best regards,
Shona

Great Adventure To Japan - My husband and I j...
Japan | Mar 20 - Mar 31, 2025

Tara
Tara M.
Atlanta, GA | Reviewed on Apr 01, 2025
Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels... Read more

Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels were top notch and within distance of tourist destinations. We toured Tokyo’s, Kyoto, Hiroshima and Osaka. The Tea ceremony with Kimono experience was by far the best experience of all my travels world wide. Thank you Kim Kim for an amazing trip!

Hotel Review
Miyako City Osaka Hommachi
Osaka

The last hotel in Osaka was our favorite because it was bigger and comfortable, but it was a bit far from our destinations. It would have been nice if it were closer to the train station so we ended up taking a cab a few times due to the distance. The food was great though!

Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

The Kimono Tea Ceremony at Kyoto Maikoya exceeded our expectations and was our favorite part of the trip. It was really enjoyable and efficiently organized. Everything worked smoothly, and it felt like a well-oiled machine that allowed us to enjoy the experience fully. We loved it!

Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

The Ramen cooking class was a delightful experience once we found the location. It was in a residential area, which was unexpected, and we got a bit lost. Clearer directions would have been helpful, but thankfully, customer support was responsive and helped us. Once we were there, the class was great, and we enjoyed meeting fellow tourists.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 06, 2025
Hi Tara, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your...
Read more

Hi Tara,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your experience even more memorable. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

We loved our trip to Japan and felt like we g...
Japan | Mar 20 - Mar 31, 2025

K
Kassandra R.
Newark, NJ | Reviewed on Apr 01, 2025
We loved our trip to Japan and felt like we got to see the highlights without having an itinerary that was overly rushed or packed. It was an excellent trip! Read more

We loved our trip to Japan and felt like we got to see the highlights without having an itinerary that was overly rushed or packed. It was an excellent trip!

Hotel Review
Gora Onsen Setsugetsuka Bettei Suiun

Incredible!!! Worth every penny and the highlight of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Apr 04, 2025

Thank you so much for taking the time to share this. I’m really happy to hear you loved your trip and came away with such amazing experiences and memories. That’s exactly the kind of journey I aim to create.

It was a pleasure helping plan this trip, and I’m so glad it turned into something special for you.

Family Trip to Japan
Japan | Mar 15 - Mar 24, 2025

R
Renee Sekino W.
Newark, NJ | Reviewed on Mar 31, 2025
We had an amazing family trip. We were very happy with Ben in helping us plan and make decisions for our family. We also appreciated the accommodations that he provided when things went differently (unexpectedly) than originally planned. We are thankful for the small gifts and showing of gratitude that he provided during our trip as well (an extra private transport, engraving for our souvenir chopsticks). We also thought our guide Yoko was wonderful and we felt that we were in very good hands... Read more

We had an amazing family trip. We were very happy with Ben in helping us plan and make decisions for our family. We also appreciated the accommodations that he provided when things went differently (unexpectedly) than originally planned. We are thankful for the small gifts and showing of gratitude that he provided during our trip as well (an extra private transport, engraving for our souvenir chopsticks). We also thought our guide Yoko was wonderful and we felt that we were in very good hands with her. We appreciated her flexibility to change/adjust plans when needed for our family, and trusted her advice along the way. We believe she had our best interests in mind.

While our experience was very positive, we do have feedback on some areas of improvement. I think better details regarding the schedule/timing of the day would have been helpful BEFORE the trip. The itinerary for some days was overly ambitious and we had to adjust (cut back) based on dwindling energy levels of everyone. We could have used better judgment/advice regarding that in advance, and built in some down time for everyone to just relax and enjoy the moment.

Another note -- I traveled with other family members who also used KimKim, and they had a very questionable (arguably negative) experience with KimKim. The travel agent Olivia was not responsive, provided inaccurate or incomplete information, and not particularly apologetic or accommodating for major mistakes/errors in the trip. Even though that was not my personal experience, I witnessed it firsthand with my other family members, and as a result, I do have concerns about KimKim and wonder if the service is inconsistent across travel agents. That is something I think about.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Apr 09, 2025

Hi Renee,
Thank you for your feedback and comments. We will enhance our service quality. We appreciate your support and trust in our work.
Best wishes
Olivia

Adventure with (Invisible) Hand Holding!
Japan | Mar 20 - Mar 30, 2025

DJ
DJ J.
Ashburn, VA | Reviewed on Mar 31, 2025
kimkim took care of us from (before) the beginning until (after) the end. Angel was very responsive to our requests and knowledgeable about almost every facet of our itinerary. She provided regular updates during the planning stage and then made sure we were ready to travel. Once we were in Japan, everyone we interacted with (private guides, group activities, drivers, etc) was timely, polite, and exceedingly patient as we asked questions, made adjustments, and explored. In particular, we made... Read more

kimkim took care of us from (before) the beginning until (after) the end. Angel was very responsive to our requests and knowledgeable about almost every facet of our itinerary. She provided regular updates during the planning stage and then made sure we were ready to travel. Once we were in Japan, everyone we interacted with (private guides, group activities, drivers, etc) was timely, polite, and exceedingly patient as we asked questions, made adjustments, and explored. In particular, we made multiple adjustments to our itinerary while in Japan and Angel was available to help us make sure everything went smoothly. It was my birthday and kimkim even treated me and my son with some surprises!

Hotel Review
Ryokan Aura Tachibana
Hakone

My favorite accommodation of the trip was definitely the Ryokan Aura Tachibana in Hakone. The experience and the vibe of staying there were just wonderful. It was traditional yet had enough modern amenities to keep our stay comfortable, especially for my child. There wasn't any friction, and the authenticity made our stay feel special without compromising on comfort.

Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Friendly and knowledgeable guide. Found out we had dietary restrictions after booking and made sure that these (incredibly tasty) local spots could accommodate in some way.

Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Our guide was incredibly knowledgeable and absolutely delightful. She knew the exact right balance of sight seeing/historical insights and keeping it interesting for my 10 year old son. We were able to nimbly manage some very crowded spots.

Quality of Experience
Guides, Drivers and Staff
Transport
Family Fun Time in Tokyo: TeamLab Planets and Miraikan Museum
Family Fun Time in Tokyo: TeamLab Planets and Miraikan Museum
Tokyo

TeamLab Planets in Tokyo was one of the highlights of our trip. It was an activity I specifically requested to be added to our itinerary, and I'm so glad we did it. The immersive art experience was not only fascinating but also incredibly engaging for my child. We truly enjoyed the visit, and it stood out among the many activities we did in Tokyo.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 06, 2025

Dear DJ,

Hope you are doing great.Thank you so much for your wonderful review. We’re thrilled to hear that my team and I were able to provide you with such a smooth and enjoyable experience. It's great to know that we were able to assist with all of your itinerary adjustments and make your trip to Japan special. We hope your birthday was unforgettable, and we're so happy we could surprise you and your son. Thank you for choosing kimkim, and we look forward to helping you with future travels.

Best regards,
Angel

Japan:Tokyo-Kanazawa-Kyoto-Hiroshima-Osaka
Japan | Mar 16 - Mar 29, 2025

Char
Char F.
Canada | Reviewed on Mar 30, 2025
Akieee in Hiroshima gave us an incredible tour of Hiroshima and Miyajima island!
We also loved our Kimono tea ceremony in Kyoto and our guide Taka Sakai !
And our experience in Kanazawa had so much lovely history, a beautiful place Hiroko was so knowledgeable!
And Nara outside of Osaka had amazing views and out kids loved interacting with the deer there! We couldn’t have done it without Taka Sakai!
Thank you to angel at KimKim for organizing a trip of a lifetime
Thank you, ... Read more

Akieee in Hiroshima gave us an incredible tour of Hiroshima and Miyajima island!
We also loved our Kimono tea ceremony in Kyoto and our guide Taka Sakai !
And our experience in Kanazawa had so much lovely history, a beautiful place Hiroko was so knowledgeable!
And Nara outside of Osaka had amazing views and out kids loved interacting with the deer there! We couldn’t have done it without Taka Sakai!
Thank you to angel at KimKim for organizing a trip of a lifetime

Thank you,

Taka Sakai ‎

Activity Reviews
Kanazawa Full Day Walking Tour
Kanazawa Full Day Walking Tour
Kanazawa

So much to learn, amazing place, less tourists than some of the other bigger cities! Worth the visit!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Such a unique experience! Even our 10 year old boys enjoyed dressing up for this experience!

Quality of Experience
Our tea ceremony instructor!
Guides, Drivers and Staff
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Miyajima island is a can’t miss beautiful place!

Quality of Experience
Transport
We loved taking the ferry over!
Osaka-Nara Day Trip
Osaka-Nara Day Trip
Osaka

We had an amazing guide, beautiful temple and shrines! And so many deer! A great unique experience

Quality of Experience
Guides, Drivers and Staff
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Mount Fujibis a must see!

Quality of Experience
Lo
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 07, 2025

Hi Chars,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you had an incredible experience with our guides in Hiroshima, Kyoto, Kanazawa, and Nara. It’s fantastic that you enjoyed the kimono tea ceremony, the rich history in Kanazawa, and the fun interactions with the deer in Nara! We’ll be sure to pass on your kind words to our tour guide: Taka Sakai, Akieee, Hiroko. It’s our pleasure to help create memories like these, and we look forward to welcoming you again for more unforgettable adventures!
Best,
Angel

All good but it was difficult and time consum...
Japan | Mar 24 - Mar 26, 2025

P
Paula G.
Newark, NJ | Reviewed on Mar 29, 2025
All good but it was difficult and time consuming communicating with Shona. Read more

All good but it was difficult and time consuming communicating with Shona.

Hotel Review
Hakuba Tokyu Hotel

A little lodge like but the rooms are spacious and clean Very Reasonable priced Staff a little neurotic Restaurant only open for breakfast and Not dinner No bar and Wasn't disclosed to us

Authenticity & Character
Location
See above
Staff
See above
Cleanliness & Comfort
Activity Review
Full Day Sake Tasting & Snow Monkey Park Tour (Join-in)
Full Day Sake Tasting & Snow Monkey Park Tour (Join-in)
Nagano

Kerin and Sean were amazing! Loved everything about the tour

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 08, 2025

Hi Paula
I do apologize for not being able to reply to you in a timely manner. I had to spend some time researching and looking into the issues before the trip, which caused the delay.However, it seems that the hotel in Hakuba was booked by yourselves, so I'm really sorry that it didn't meet your expectations. Thank you for your support of KK and my work.
Best Regards
Shona
Shona

Sandy designed the perfect three weeks in Japan!
Japan | Feb 27 - Mar 18, 2025

Mike
Mike H.
Los Angeles, CA | Reviewed on Mar 27, 2025
Sandy was an outstanding specialist. We iteratively developed a perfect 3 week trip to Japan. She well assessed our interests and experience and sculpted a trip that we thoroughly enjoyed. Throughout the trip she would send details of the upcoming days' logistics and would check in with us regarding how things were going. Also, in response to feedback along the way Sandy suggested additional things of interest. One in particular was a spectacularly insightful suggestion. (She knew I... Read more

Sandy was an outstanding specialist. We iteratively developed a perfect 3 week trip to Japan. She well assessed our interests and experience and sculpted a trip that we thoroughly enjoyed. Throughout the trip she would send details of the upcoming days' logistics and would check in with us regarding how things were going. Also, in response to feedback along the way Sandy suggested additional things of interest. One in particular was a spectacularly insightful suggestion. (She knew I liked the author Haruki Murakami and after hearing that we'd enjoyed seeing buildings designed by architect Kengo Kuma, she pointed out that the Murakami Library at Waseda University was designed by Kuma.. that settled our decision to visit and it was awesome!). Our guides selected by Sandy were terrific. In particular, we spent three days with Yuki Yamazaki and feel like she is now one of our new best friends! All of our guides (Yumi, Jun, Yuki and Naoko) exhibited tremendous knowledge and competence in their respective geographies. It was an incredible trip and will be treasured by us forever.

Hotel Reviews
Centara Grand Hotel Osaka
Osaka

The Centara Grand Hotel Osaka was a revelation. I had never heard of this Thailand-based hotel group, but the hotel was stunning, especially the club floor where we stayed. The room was impeccable, and the club floor amenities were top-notch. It was a delightful experience overall.

Hakone Kowakien Ten-yu
Hakone

Staying at Hakone Kowakien Ten-yu was a highlight of our trip. The hot springs resort was fabulous. It wasn't what I expected from a typical hotel; it was more of a resort hotel popular with Japanese tourists. Both my wife and I wished we had an extra full day and night there to soak in the experience. It was a refreshing change from the usual business hotels.

Activity Reviews
Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway
Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway
Japan

The Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway was spectacular. Our guide, Naoko, was excellent, and the Open-Air Museum unexpectedly delighted us. Though initially on our list as a 'if you have time' option, it became a highlight. I even bought a book about the museum afterwards—just fascinating!

Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto

The Arashiyama Bamboo Grove and Monkey Park Tour was a standout experience. Our guide, Kaori, shared deeply personal family stories about her mother's experiences during World War II, enhancing our understanding immensely. Her ability to weave history with the surroundings was incredibly impactful, making the tour unforgettable.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 02, 2025
Hi Patty and Mike, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you, and I’m so glad to hear that the suggestions—especially the visit to the Murakami Library—added an extra layer of enjoyment to your journey. I’m also delighted that you connected so well with... Read more

Hi Patty and Mike,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you, and I’m so glad to hear that the suggestions—especially the visit to the Murakami Library—added an extra layer of enjoyment to your journey. I’m also delighted that you connected so well with Yuki and the other guides. They are truly wonderful, and I’m so glad they made your experience even more special. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.