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Eleanor Chen

Hello from Japan! I'm Eleanor, your local specialist with over a decade of experience in creating memorable travel experiences. With my passion for food, culture, and nature, I thrive on customizing itineraries that unveil the true essence of Japan in all its beauty! Whether you're craving the bustling streets of Tokyo, the serene vibe of Kyoto, or the vibrant energy of Osaka's dynamic cityscape, I've got you covered!

What places and activities do you specialize in?

"Japan! I specialize in tailoring culture visits, nature sightseeing, mountain hikes, and foodie tours in Japan for travelers of all kinds. My mission is to engage you in Japan's rich tapestry of traditions, foods, and hidden gems while ensuring a seamless, worry-free trip. "

How did you get involved in travel?

"I always love to travel, learn about the culture, and eat! That is why I started my career in the travel industry as a local specialist and have rooted with passion for over 10 years. I was very lucky to live on what I love after graduating. Chatting with people from all around the world, helping them with their travel, and listening to their happy travel experiences bring me a ton of satisfaction and enjoyment. Until now, I have helped travelers from more than 30 countries tailor-make their trips to Japan."

Please share a unique travel experience you will never forget.

"I'll never forget the amazing experience of exploring the vibrant streets of Tokyo's Shinjuku district at night! The neon lights, bustling crowds, and eclectic mix of shops and restaurants created an electrifying atmosphere unlike anything I'd ever experienced. Navigating the labyrinthine alleys filled with izakayas (Japanese pubs) and karaoke bars, I felt completely captured by the energy of the city. Sampling delicious street food and interacting with locals added to the excitement, making it a night to remember forever."

Eleanor is part of the following groups: Japan Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
Honeymoon itineraries

Recent trip reviews for Eleanor

We truly enjoyed our Japan trip
Japan | Jul 1 - Jul 10, 2025

Erik
Erik B.
Boston, MA | Reviewed on Jul 11, 2025
We truly enjoyed our Japan trip that was a graduation gift from my son’s grandmother. I stumbled across KimKim reviews looking for help trying to plan a memorable experience. All the hotels we stayed at were very good and they offered free breakfast. I would say that having private drivers transferring us to different destinations like to train stations and hotels was great since we didn’t have to worry about those kinds of logistics and could enjoy the experience. All the drivers were... Read more

We truly enjoyed our Japan trip that was a graduation gift from my son’s grandmother. I stumbled across KimKim reviews looking for help trying to plan a memorable experience. All the hotels we stayed at were very good and they offered free breakfast. I would say that having private drivers transferring us to different destinations like to train stations and hotels was great since we didn’t have to worry about those kinds of logistics and could enjoy the experience. All the drivers were attentive and notified me of all the meeting points. The WhatsApp texting application is required but I already use it so at was not a big deal. Our favorite experience was the “Sumo Experience”, this is a must if you go to Tokyo. Our guide Charlie was fantastic. He was born in California and speaks English perfectly. He was knowledgeable, fun and friendly. The sumo wrestlers were charming themselves and put on a fun and interactive show.

Visiting Tokyo landmarks with our guide Chieko was informative and we learned about Shinto and Buddhism. We even learned the correct way to pray for each. We think we got some Shinto luck from the temples too!

Kyoto was fun visiting all the temples. We had a guide Jun to visit some temples which included a train ride following the Oigawa river. We waved to the boaters in the river. We then went into the bamboo grove. It was astounding.

We then went back to Osaka. Here we enjoyed taking a Sushi class where we learned how to make Sushi and rolled eggs. This was our second favorite experience. Osaka is very busy and much more confusing trying to use their subways. We gave up trying to figure out how to navigate the system and walked to the foodie tour. We liked our guide from the magical tour but the food we had was not very inspiring and could’ve been something I did on my own. I wouldn’t have chosen this experience if I knew it was not more unique.

The Japanese people are very friendly and helped make this vacation so great. I recommend using KimKim since all the complications about transferring luggage and ourselves to different locations is taken care of. Some people’s review complain that the trip cost is not itemized but I didn’t find this disconcerting. The trip was designed to be able to enjoy where we were at a given time and not have to worry how we would get to the next point. I would use KimKim again in the future if my plans coincided with their trip destinations.

Hotel Reviews
Cross Hotel Osaka
Osaka

Very nice accommodations

Location
Right by the shopping district.
GOOD NATURE HOTEL KYOTO
Kyoto

Loved the green vibe

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

Great location and good breakfast food

Authenticity & Character
Location
Great location for exploring Tokyo, it’s right pm the Ginza line
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Cooking Class
Osaka Cooking Class
Osaka

Fun learning how to make sushi and some Japanese food

Quality of Experience
Guides, Drivers and Staff
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

We experienced some local food but it was not unique. The restaurants were just on the tourist strip and not places that would be special finds.

Quality of Experience
Not local enough, just tiuristy
Guides, Drivers and Staff
Guide was nice
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Recommend this for everyone visiting Tokyo. It was our favorite experience in Japan.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 14, 2025
Hi Erik, Thank you so much for taking the time to write such a thoughtful and detailed review — I truly loved reading about your experience! I’m especially glad to hear that the private transfers, guides like Charlie, Chieko, and Jun, and experiences like the sumo event and sushi class made such a strong impression. Those kinds of moments are exactly what we hope to create — fun, personal, and meaningful. I also really appreciate your honest feedback about the food tour in Osaka. That... Read more

Hi Erik,

Thank you so much for taking the time to write such a thoughtful and detailed review — I truly loved reading about your experience!

I’m especially glad to hear that the private transfers, guides like Charlie, Chieko, and Jun, and experiences like the sumo event and sushi class made such a strong impression. Those kinds of moments are exactly what we hope to create — fun, personal, and meaningful.

I also really appreciate your honest feedback about the food tour in Osaka. That kind of input helps us fine-tune future experiences and make sure we’re matching each traveler with the right activities.

It was a pleasure helping to plan this journey for you, and I hope our paths cross again someday for another adventure — Japan or elsewhere!

Warm regards,
Eleanor

Excellent planning and support for our 2 week Japan trip
Japan | Jun 15 - Jun 28, 2025

Caroline
Caroline K.
San Jose, CA | Reviewed on Jul 05, 2025
I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor. As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe... Read more

I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor.

As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe for a few years back in the mid 90's, so I speak Japanese and we are familiar with the culture, getting around, etc. We started our planning several months ahead of time, corresponding with Eleanor over chat. For our trip in mid-June, we wanted to visit familiar spots in Tokyo, and also stop by Kansai (Kyoto or Osaka), Hiroshima, Koyasan, Hokkaido (for the cooler climate), and Okinawa. We ended up dropping Okinawa because we would be too rushed and the flights would be a challenge.

We made some adjustments to the initial itinerary to reduce the cost, but Eleanor had wisely recommended against public transportation in some cases due to the extreme heat and humidity in June, and because it would be challenging in some cases to get a taxi for 4 people plus a guide. In some locations, it was easier to book 2 hotel rooms instead of a single room that fit all 4 of us, and we were comfortable doing that with our 12 and 15 year old boys since we knew Japan was very safe compared to the US. While we were sorting out trip details, we booked our flights to Japan, taking into consideration airline and timing advice that Eleanor provided. Once we had all the major parts in place, we made our deposit!

In the months before the trip, Eleanor checked in periodically, and gave us updates as she reserved trains (Shinkansen/bullet train) and domestic flights. We also make some minor adjustments to itinerary before our departure due to unforeseen circumstances and, Eleanor also caught a discrepancy between the itinerary and our return date. We really appreciated her professionalism and flexibility during those moments!

When we finally started our trip, we really understood the benefits of working with a Kimkim travel specialist - their extensive local knowledge and excellent service! It was a luxury to have private transfers to and from the airports. We had 2 larger suitcases for the adults and the kids each had a smaller carry-on sized bag, but we also each had backpacks. Spaces tend to be tighter in general in Japan, so it was nice to not have to wrangle our luggage onto trains to get around. Eleanor also strongly recommended car service from Kyoto to Koyasan. While I have been to Koyasan a few times before and always took trains and buses, it made things much easier and more relaxing.

Eleanor checked in with us regularly, and we were able to make some other small changes to our itinerary after getting to Japan, such as adjusting pickup and train times. We also had a minor issue with the included breakfasts at one hotel that Eleanor promptly resolved.

The private tours were all very good - we had guides who spoke very good English and were well-prepared to tell us about the sites they took us to. In some cases we had a private car, and in other cases we took public transportation, and the guides took care of purchasing train, bus, and ferry fares as well as entry fees to attractions. The only part that wasn't included was lunch in the middle of the day, but our guides recommended places to eat based on our preferences. A highlight for us was the Moss Canyon (or Corridor, aka Koke no Kairo) and Lake Shikotsu tour. The hike was relatively easy and short, but the ecosystem in Moss Canyon was magical - we saw many different types of moss, spider, mushrooms, snails, etc. It was a chance to be more mindful and present during a busy trip. In retrospect, I would have had days with shorter itineraries as we were often more tired than expected due to the hot and humid weather, but worth noting that while Hokkaido was still pretty warm, the air was more dry, similar to what we're used to in California.

All of the accommodations were also good, though each had their pros and cons. We had a few places with laundry facilities onsite, and almost all had breakfast included. They were always within walking distance of restaurants and shops, though some were in more industrial areas. The standouts were Umekoji Kadensho in Kyoto -- which was entirely shoes-free and had both private and public onsen baths -- and Rengejoin, a buddhist temple in Koyasan. I had stayed there before a few times, but this time we stayed in the stunning Himalaya suite.

All in all, we had a fabulous trip and were so grateful for the planning and support throughout from Eleanor!

Hotel Reviews
Mitsui Garden Hotel Sapporo West
Sapporo

This is a nice no-frills hotel with a public bath and very convenient location just a block from Sapporo station. You can choose amenities from the lobby. We had two rooms for our family of four, with our kids across the hall from us. We saw a lot of Asian tourists, and very few Westerners. On the second floor there is a restaurant that has free drinks and snacks available in the evening (though the desserts had always run out when we checked), plus some vending machines, and ice machine, and men's and women's baths with one coin-operated washer dryer in each. The room was very clean but pretty compact, and every day we got 2 bottles of water and fresh pajamas from housekeeping. The breakfast buffet wasn't huge but had a more-than-adequate selection of Japanese and western foods and a chef who prepared the crepe of the day. The front desk staff were always very courteous and helpful. I missed the opportunity to take advantage of this, but the breakfast tickets could also be used at Kitano Gurume, a seafood market and restaurant that offers a free shuttle for both pick-up and drop off (reservation required). We don't eat much breakfast, so next time I'll definitely save my ticket to use at Kitano Gurume instead! In addition to Sapporo station, there were a few department stores and underground shopping areas nearby, as well as plenty of restaurants, izakayas, and sake bars on nearby streets. It was a 15 or 20 minute walk to Ramen Alley and Tanukikoji shopping arcade. Because Sapporo is not humid like the places we visited in Honshu, it was quite pleasant to walk around in the city, especially in the evening.

Authenticity & Character
Location
Close to Sapporo station, department stores, restaurants, conbini, izakaya, and bars. Easy walk to Tanukoji shopping arcade.
Staff
Cleanliness & Comfort
Koyasan Rengejo-in

I have stayed at this temple a few times before, starting with a couple of hiking trips in the mid 90s. At that time, we took the train partway and then hiked up to the mountain top. We had basic tatami rooms with several futons and not much else, which was perfect for my budget at the time. I remembered the shojin ryori made with mountain vegetables and koya-dofu as well as a sesame tofu. Then I brought my husband to Rengejo-in during his first trip to Japan in 2008, and he fell in love with it too. In fact, we came straight here from Kansai International. On that trip, we also woke up early to join the 6 am chanting ceremony. The food was delicious and generous in portion. I remember that the doorways were all lined with paper --very traditional -- and we could faintly hear other guests coughing in the distance. Not a problem, but part of the rustic nature of staying in a Buddhist temple. This time, we brought our 2 kids, 12 and 15, with us. We got a ride directly there from Kyoto. Our room, booked by our Kimkim travel specialist, was the beautiful and luxurious Himalaya Junior Suite. It was truly stunning, with a beautifully decorated large tatami room with closets and private bathroom with floor to ceiling windows overlooking a garden. We had a small table with a teapot and snacks, and a mini-fridge and safe. The room was also stocked with yukata and a short jacket that you could wear over it for cooler weather (not necessary in June!) The bathroom was very modern, with a washlet (and lid that opens and closes automatically), beautiful shower and bathtub, and two sinks! The cherry on top: a fancy hairdryer and skin care products. To be honest, I saw how pricey this room is to book, and I'd never choose it for myself, but I am grateful that Eleanor chose this to give us an unforgettable stay. It's worth noting that there are standard rooms in the shokubo with a shared bathroom that are much less pricey. After a quick trip to Family Mart (about 20 minutes away on foot) to stock up on extra snacks for the kids, we adults joined the 5 pm meditation, which started with a brief explanation in English and Japanese, followed by about 40 minutes of meditation. I've gone to a meditation center a couple of times, so it wasn't too bad to sit for 40 minutes. Then we enjoyed our sumptuous dinner in a private dining room, which was served on 2 raised trays with several small dishes (different types of tofu, rice, pickles, vegetables, mushrooms, tempura, soup), and they brought in a third tray with more dishes after we sat down on our cushions. The meal looked like a work of art and we loved it, but our kids filled up mostly on rice --one prefers meat and the other is still picky about vegetables. Luckily we were supplied with an extra large bowl of rice and a pot of green tea for refills. There isn't much to do otherwise, but you can walk around the gardens, and there is a small common room with a TV. We ventured out for a walk and found several other temples and shokubo very close by, as well as a pagoda and children's park. We also discovered an izakaya (Ima-chan) nearby on the opposite side of the street as well as several vending machines with hot and cold beverages and snacks, but we were still full from dinner (I ate some of my kids' food too because it was so tasty and healthy). There are baths for men and women, but the men's bath was already full so we used the bath in our suite instead. The next morning, we checked out and left our luggage near the front for a few hours while we took the bus (about 10 min walk from the temple) to Okuno-in. Another lovely and memorable stay at the beautiful Rengejo-in!

Authenticity & Character
I've been coming here since almost 30 years ago. A lot of deep Japanese Buddhist tradition with some modern updates.
Location
Short walk from the bus stop and many other temples nearby.
Staff
Kind and helpful.
Cleanliness & Comfort
Kyoto Umekoji Kadensho - Private Bath Facility

This place was amazing - our favorite stay during our 2 weeks in Japan. When you first walk in, you are greeted by staff who take your luggage and direct you to put your shoes in lockers (2 people per locker). The locker keys are kept at the front desk in exchange for your room key. The entire facility has tatami mats, which felt so nice and cool under our feet. On the way to our room, we passed an area where we could pick from 4 or 5 different types of pillows (buckwheat, double fold, etc.) The room itself was quite spacious - we had 4 futons on raised platforms. I pushed two together as a makeshift king bed for hubby and me. The fridge was stocked with bottled water. There were pajamas that you could wear throughout the facility in the rooms, and you can exchange them at the front desk if you need another size. Near the lobby there is also an area where you can pick out a yukata (cotton kimono robe) and obi (belt) in assorted sizes and colors. Other amenities include a lounge where you can get probiotic drinks, filtered water, popsicles, and noodles, selection depending on the time of day. In the welcome lounge, there were cold teas and sake, plus a sweet treat in the evening. One of the highlights of this hotel was the public and private baths. We were feeling modest, so we opted for the private bath - there are 5 rooms available on a first come, first serve basis. Often there was no wait, and when we did have to wait, it was a fairly short time. There are no showers available in the bath facility as guests are asked to shower in their rooms before bathing. The private baths were beautiful - each one had a different shape and there was a lovely but secluded outdoor space. The breakfast buffet was outstanding. The selection included different types of traditional Japanese foods, but also some western, Korean, and Chinese dishes plus a salad bar, cereals, and desserts. It was almost overwhelming! If you go during peak periods you may have to wait for a table, but the turnover was fairly quick. Last but not least, there are onside massages available. We went for massages twice during our stay, and my favorite was the foot massage - perfect after a long day of walking in the extreme heat and humidity. It was pretty easy to get a same day appointment, and prices were very reasonable. This is truly a special place that I hope to visit again if I'm ever in Kyoto.

Authenticity & Character
Modern facilities with a traditional feel. Amazing amenities.
Location
Right next to a train station that is one stop away from Kyoto station. In the immediate area, you can find restaurants, conbini, and drug stores, but it's a pretty industrial area.
Staff
Some are more knowledgeable than others, but all are courteous and professional.
Cleanliness & Comfort
Immaculate!
fav HIROSHIMA HEIWAODORI
Hiroshima

This was probably my least favorite accommodation on our trip. It was fairly conveniently located, but the front desk staff was unfriendly at check-in, and the included breakfast only had 2 choices (yogurt with granola and an egg sandwich) that you had to select ahead of time. We ended up just getting breakfast for our kids at a nearby conbini. There wasn't much in the immediate neighborhood, but you could walk to Hondori fairly easily, though that mean passing through a red light district. It never felt unsafe, but there were a lot of signs with provocative pictures of young women, and when we walked through with our tour guide she was a little embarrassed. The room was well appointed with a mini kitchen and in-unit washer dryer, which we made good use of. Not a bad stay, but I wouldn't choose to stay here again.

Authenticity & Character
Location
Convenience store nearby, and walkable to Hondori, but the immediate area seemed like a red light district with a lot of hostess bars, love hotels, and massage parlors. Short taxi or bus ride to Hiroshima station.
Staff
The person at the front desk when we checked in was not friendly, so they didn't leave us with a good first impression of the hotel.
Cleanliness & Comfort
Decent sized room with a washer/dryer in the bathroom
Shiba Park Hotel
Tokyo

Conveniently located near Tokyo Tower and Daimon station. There are many convenience stores just steps away, and plenty of restaurants, izakaya, and bars within easy walking distance. That said, it's a fairly quiet neighborhood, so if you are looking for lots of excitement and nightlife, it may. not be the best location. We stayed here with our 2 kids, 12 and 15. They had their own room, but we felt like it was very safe. The room was clean and well-stocked with eco-friendly amenities. We actually stayed here twice -- at the beginning and end of our trip -- it was close to some stores and restaurants that we wanted to visit in Roppongi and Azabujuban. The staff is friendly and attentive, always willing to help to call a taxi. There are refreshments and coffee in the front lobby as well as a lovely library lounge stocked with a variety of books. We enjoyed the healthy breakfasts with plenty of Japanese and western foods. The only small snag we had was that we were supposed to have breakfast included for all of us (4 people, 2 rooms) and initially we were told only one room included breakfast. We had help from our travel specialist to correct this but the internal hotel system and process were a bit inefficient in handing the situation. There were coin-operated (and IIRC they might have also accepted credit card payment) laundry machines on the 4th floor (both washer and dryer) but it sometimes takes some patience and planning as there were only two machines for the entire hotel.

Authenticity & Character
Location
Easy walk to Tokyo Tower and Daimon station.
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Furano from Sapporo
Day Trip to Furano from Sapporo
Sapporo

The Day Trip to Furano from Sapporo was mostly well-coordinated, but there was a misunderstanding about the start time due to lack of prior communication, which led to our guide waiting for us. It was resolved, but could have been avoided with clearer communication.

Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

This was the first tour of our trip on the day after we arrived in Japan. Thanks to jet lag, we awoke early and met with our guide Watanabe-san, who had messaged me on WhatsApp the previous day to confirm our meeting time at the hotel lobby. He also asked about our meal preferences and food restrictions so that he could choose a suitable restaurant for lunch. Watanabe-san was also monitoring the weather conditions, especially the clouds, in the hopes that we would get a good view of Mt. Fuji. It was a pretty long drive from Tokyo -- about 2 hours -- but fortunately we were in a comfortable minivan with plenty of room. Our first stop was Lake Kawaguchi (aka Kawaguchiko), where we rode on a sightseeing boat that used to be a type of battleship. The top level had the best views, but was crowded, so we were happy to stay on the lower level in the shade and enjoy the gentle breeze, a welcome reprieve from the oppressive heat and humidity. Then we went for an early lunch at Konami, which was a combination restaurant and boat rental store. Their featured dish was hoto, a wide noodle similar to udon that is a local dish from Yamanishi prefecture. Although it was a hot day, we tried hot noodles with tempura and fish -- yamame (trout) and wakasagi (pond smelt) were the local catch. They also had shrimp, pork, and other seafood and meat options. From there, we headed to Oishi Park, which had beautiful flower gardens and a view of Mt. Fuji. We had a decent view except for some stubborn clouds that obscured the peak. The park was very crowded with tourists taking selfies, so we moved through fairly quickly before stopping by a souvenir shop, mostly for the shelter and air conditioning. The next stop was Kitaguchi Hongu Fuji Sengen Shrine, a Shinto shrine complex at one of the Mt. Fuji trailheads. There is a nice gravel walkway from the road lined with statues. It wasn't too crowded, which was nice. We learned that this used to be a Buddhist temple and Shinto shrine, but during the Meiji period, the government tried to suppress Buddhism. When we finished the planned itinerary, it was on the early side, so our tour guide offered other options where we might still get a peek at Mt. Fuji but we were already quite tired having just arrived the previous day and we wanted to get early dinner in Tokyo. So we headed back, and I believe we all enjoyed a nice nap on the way.

Quality of Experience
Guides, Drivers and Staff
Transport
 Lake Shikotsu Moss Corridor Hiking Tour
Lake Shikotsu Moss Corridor Hiking Tour
Sapporo

The Lake Shikotsu Moss Corridor Hiking Tour was a beautiful and not too strenuous outdoor adventure. The scenery was breathtaking, and since it was at the end of our trip, it was the perfect relaxing way to wind down.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 10, 2025

Hi Caroline,

Thanks so much for your high-score review! This detailed and authentic feedback is really helpful for us to know about the pros (like the hotels and the tours) that we can be more confident to arrange for our future travelers, and the cons of the entire trip, and improve all these (such as shorter itineraries for hot and humid days). I should say I'm more than grateful for being part of this wonderful trip with all of you together! Great appreciation!

All the best,
Eleanor

Family Trip to Japan
Japan | May 26 - Jun 9, 2025

M
Margaret O.
Dallas, TX | Reviewed on Jun 11, 2025
First time using KimKim and the service was exactly what we were looking for. Eleanor did an amazing job curating the trip + tours based on our interests. Eleanor checked in every day of our trip and was so helpful when we left a personal item at a hotel -- she coordinated having it sent to our last hotel stay. Our tour guides in Tokyo (Yumi), Kanazawa (Fumi) and Kyoto (Hiroko) were all wonderful. We especially enjoyed our tours in Kanazawa and Kyoto -- both Fumi and Hiroko were so... Read more

First time using KimKim and the service was exactly what we were looking for. Eleanor did an amazing job curating the trip + tours based on our interests. Eleanor checked in every day of our trip and was so helpful when we left a personal item at a hotel -- she coordinated having it sent to our last hotel stay. Our tour guides in Tokyo (Yumi), Kanazawa (Fumi) and Kyoto (Hiroko) were all wonderful. We especially enjoyed our tours in Kanazawa and Kyoto -- both Fumi and Hiroko were so knowledgeable and it felt like a friend was showing us around! We will definitely use KimKim and Eleanor for future travel!

Hotel Reviews
Hotel Gajoen Tokyo
Tokyo

Wonderful hotel; more remote but enjoyed the spacious room + museum inside the hotel. Wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Great hotel & convenient location in Kyoto!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wood Takayama
Takayama

We had issues with our initial, but Eleanor and the hotel were quick to move us to a different room! Wonderful amenities and central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

Our favorite hotel of the trip! The staff was so kind & the location was on a beautiful, quiet street. We loved the suite + amenities - very comfortable & cozy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku

Excellent hotel, great location in Asakusa. Would stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

We had a wonderful 2 day tour with Hiroko. She was very knowledgable and shared so much history on the various sites. Hiroko also adjusted the tour based on our interests which made the tour even more memorable. Hiroko also worked magic taking photos of us without crowds in the background.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Kanazawa

Wonderful tour with Fumi who was our guide for 2 days. Fumi curated our tour based on our interests and shifted to off the beaten path, indoor activities when it started to rain. We highly recommend tours with Fumi!

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

Great tour with Yumi!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jun 18, 2025

Hi Margaret,

Thank you so much for your wonderful review! I’m absolutely delighted to hear that you had such a fantastic experience in Japan. It was a joy to organize everything for you, and I truly appreciate your kind words about the guides and hotels.

Wishing you many more amazing adventures ahead!

Warm regards,
Eleanor

Eleanor organised everything beautifully for ...
Japan | May 24 - Jun 6, 2025

K
Karenr R.
Australia | Reviewed on Jun 07, 2025

Eleanor organised everything beautifully for us.
The private guides in Hiroshima, Okayama and Matsue were all excellent as were the hotels.
Many thanks to all.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jun 10, 2025

Hi Karen,
Thank you so much for your wonderful review! I’m absolutely delighted to hear that you had such a fantastic experience in Japan.It was a joy to organize everything for you, and I truly appreciate your kind words about the guides and hotels.

Wishing you many more amazing adventures ahead!

Warm regards,
Eleanor

Eleanore made Japan a very good experience for us
Japan | May 13 - May 26, 2025

Steven
Steven P.
Newark, NJ | Reviewed on Jun 02, 2025
Our group of six had a very good experience in our recent two week trip to Japan, and we enjoyed visiting Tokyo, Kyoto, Osaka, and Hiroshima. Eleanore was our Kimkim trip specialist and we are grateful for her help in planning and making arrangements for tours, bullet train tickets, private drivers, and well informed English speaking guides in all cities. She was attentive and listened to our concerns. She addressed each concern and provided excellent and timely advice before and during our... Read more

Our group of six had a very good experience in our recent two week trip to Japan, and we enjoyed visiting Tokyo, Kyoto, Osaka, and Hiroshima. Eleanore was our Kimkim trip specialist and we are grateful for her help in planning and making arrangements for tours, bullet train tickets, private drivers, and well informed English speaking guides in all cities. She was attentive and listened to our concerns. She addressed each concern and provided excellent and timely advice before and during our trip. We handled our own hotel reservations and dining arrangements. I am confident we were able to have such a wonderful cultural and educational experience was in large part due to the amount of information and behind the scenes work she did on our behalf. Thank you to Eleanore and the Kimkim team for your guidance and support.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jun 05, 2025

Hi Steven,

Thank you so much for taking the time to share your thoughtful and generous feedback. I'm absolutely delighted to hear that you and your group had a wonderful and enriching experience in Japan.It was a real pleasure working with you to bring your trip to life.

Your kind words mean a lot to me and the entire kimkim team. We are so grateful for the opportunity to support your travels and help create memorable cultural experiences. If your future adventures ever bring you back to Japan—I would be thrilled to assist you again.

Warmest regards,
Eleanore

We had an incredible experience! From the beg...
Japan | May 8 - May 17, 2025

K
Kaya W.
Seattle, WA | Reviewed on May 22, 2025
We had an incredible experience! From the beginning we felt heard and considered in what we were planning. We felt our trip was made to reflect our passions and desires while also trying new things. The little things really shown through in how Eleanor picked things for us and the tiny details we wouldn’t have known to consider ie booking trains after hotel check out times so we didn’t have big gaps where we had to lug bags around, booking our trains tickets closest to the door so we could... Read more

We had an incredible experience! From the beginning we felt heard and considered in what we were planning. We felt our trip was made to reflect our passions and desires while also trying new things. The little things really shown through in how Eleanor picked things for us and the tiny details we wouldn’t have known to consider ie booking trains after hotel check out times so we didn’t have big gaps where we had to lug bags around, booking our trains tickets closest to the door so we could find them easier.. we really felt as though she thought of us and ease of travel in a new place. She communicated so well throughout the trip but just enough for us to know she was there supporting us if needed.

Hotel Reviews
the b asakusa
Tokyo

Kind wonderful staff, lovely location and easy for travel

Authenticity & Character
Location
Quieter walkable neighborhood near the temple
Staff
Cleanliness & Comfort
Kyoto Takasegawa Bettei
Kyoto

Incredible spot. We were so cozy and loved the quiet space by the canal and river. The staff was amazing and we loved the traditional Japanese touches.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Fun food tour! A bit rushed and crowded at moments

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

Really fun walking tour to explore the different neighborhoods of Tokyo. Our guide was informative and his insight into different foods to try was wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wonderful Day in Uji & Nara
Wonderful Day in Uji & Nara
Kyoto

Wonderful day! Loved our guide and had an amazing experience in Uji and Nara

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Amazing day! We had an incredible day on this tour. Our guide was AMAZING and we learned so much from her. Thank you for a wonderful day at Mt Fuji!

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Fun experience!

Quality of Experience
Guides, Drivers and Staff
Fushimi Inari Hidden Hiking Tour
Fushimi Inari Hidden Hiking Tour
Japan

Super fun! Loved that we got away from the crowds and learned so much from our guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 27, 2025

Hi Kaya,

Thanks so much for your lovely feedback! I'm so happy that you enjoyed this trip :). I would also like to thank you for the small details you posted on the hotels and activities, which will be a great help to me in making everything even better! Will also relay your compliments to our guides, and I'm sure they will be more than glad.

Have a nice day,
Eleanor

Eleanor did excellent planning fir our tour...
Japan | Apr 9 - Apr 24, 2025

Sailesh
Sailesh P.
West Palm Beach, FL | Reviewed on May 18, 2025
Eleanor did excellent planning fir our tour and she is very professional Read more

Eleanor did excellent planning fir our tour and she is very professional

Hotel Reviews
Grand Josun Busan

Great locstion

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Centara Grand Hotel Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel
Tokyo
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
SIGNIEL SEOUL

Nice hotel with very modern facilities, staff was very nice and humble.

Authenticity & Character
Location
Location
Center in downtown
Staff
Cleanliness & Comfort
Activity Reviews
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Seoul
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Seoul Han River Moonlight Music Cruise
Seoul Han River Moonlight Music Cruise
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Full Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Gyeongju Tour with Bulguksa Temple and National Museum
Full Day Gyeongju Tour with Bulguksa Temple and National Museum
South Korea
Quality of Experience
Guides, Drivers and Staff
Transport
Gamcheon Cultural Village, Songdo Sky Walk and Jagalchi Fishery Market Tour
Gamcheon Cultural Village, Songdo Sky Walk and Jagalchi Fishery Market Tour
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Haedong Yonggungsa, Haewundae Beach and Traditional Market Tour
Full Day Haedong Yonggungsa, Haewundae Beach and Traditional Market Tour
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Nishiki Market Food Experience
Nishiki Market Food Experience
Kyoto
Quality of Experience
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 31, 2025

Hi Sailesh

Thank you so much for your kind words — I’m truly grateful for your feedback!

It was such a pleasure helping you plan your Japan and Korea trip, and I’m so glad to hear you had a great experience. If you ever start dreaming about your next adventure, I’d be more than happy to assist again.

Wishing you all the best in the meantime, and thank you once again!

Warm regards,
Eleanor

We had a wonderful time on our trip to Japan....
Japan | Apr 15 - Apr 22, 2025

Melanie
Melanie d.
Seattle, WA | Reviewed on May 04, 2025
We had a wonderful time on our trip to Japan. Eleanor was helpful and booked the perfect locations and tours for us to be able to explore and learn all about Japan. All of our tour guides were helpful, enthusiastic, and made us feel comfortable. Akiko and Nori were wonderful and made us feel as though we were travelling with family. Noo and Matt brought our small group tours together for an amazing time. Finally, Yuji was phenomenal and truly helped us to learn and understand Japan. He went... Read more

We had a wonderful time on our trip to Japan. Eleanor was helpful and booked the perfect locations and tours for us to be able to explore and learn all about Japan. All of our tour guides were helpful, enthusiastic, and made us feel comfortable. Akiko and Nori were wonderful and made us feel as though we were travelling with family. Noo and Matt brought our small group tours together for an amazing time. Finally, Yuji was phenomenal and truly helped us to learn and understand Japan. He went above and beyond for us and was all around awesome. Some notable places we visited include Uji, Miyajima, and Senso-Ji. An all-around excellent trip and we can't wait ot book our next trip with KimKim!

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 05, 2025

Hi Melanie,

Thanks so much for your authentic and positive review. I'm more than happy that you enjoyed the trip so much!

Great appreciation for your wonderful compliments of all our guides, and this can definitely promise their continued passion for the career.

Can't wait to work with you for another fantastic trip in the further

All the best,
Eleanor

Osaka & Nara
Japan | Apr 20 - May 3, 2025

A
Aline D.
Los Angeles, CA | Reviewed on May 04, 2025
Eleanor took care to arrange our trip full of tours we requested. She also checked in during the trip to make sure we had everything we needed. We especially loved our tour guides in Nara.
Thank you!
Read more

Eleanor took care to arrange our trip full of tours we requested. She also checked in during the trip to make sure we had everything we needed. We especially loved our tour guides in Nara.
Thank you!

Hotel Review
Osaka Tokyu REI Hotel
Osaka

Breakfast was amazing. We got a room with 1 bed that was definitely too small for 2 people.

Authenticity & Character
Hotel was clean & modern, but not special
Location
Close to transportation
Staff
Helpful and caring
Cleanliness & Comfort
Small beds, get a room with 2 beds if you're sharing
Activity Review
Exploring Yoshino: A Journey through Mount Yoshinoyama and Historic Temples
Exploring Yoshino: A Journey through Mount Yoshinoyama and Historic Temples
Nara

Our guide was wonderful, knowledgeable & interesting. She clearly knew all about the area and had great lunch recommendations. Yoshino is beautiful & peaceful in the off season.

Quality of Experience
It was beautiful & our guide was lovely
Guides, Drivers and Staff
Transport
Comfortable clean ride
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on May 04, 2025

Hi Aline,

Thank you so much for your kind words! It truly means a lot to me to hear that you enjoyed your trip, and I’m so happy to know the guides in Nara and Yoshino left a positive impression. It was a pleasure planning your journey and staying in touch throughout—I always want to make sure everything goes smoothly.

I’m especially glad that you had a peaceful experience in Yoshino, and that the local food recommendations hit the mark! Please don’t hesitate to reach out if you ever plan another trip to Japan—I’d love to help you again.

Warmest regards,
Eleanor

Great trip to Japan
Japan | Apr 11 - Apr 20, 2025

C
Colin B.
United Kingdom | Reviewed on Apr 25, 2025

Great Itinerary and and we really enjoyed the trip. Eleanor was really helpful throughout our trip and could always rely on her to respond to any questions or queries we had.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 27, 2025

Thank you so much for taking the time to leave such a lovely review, Colin! I’m so happy to hear you enjoyed your trip and that I could be there to support you whenever you needed. It was a real pleasure working with you, and I hope to help you create another amazing journey in the future!