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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, Cambodia Travel Agents, China Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Odynovo Tours Co., Ltd

Most amazing trip in Seoul, South Korea
South Korea | Apr 8 - Apr 20, 2024

Eliza
Eliza C.
Los Angeles, CA | Reviewed on Apr 24, 2024
I had the most amazing wk tour. Originally opted for 5 days but Odynova tours and KimKim suggested 7 for a more comprehensive tour and it worked out really well. The tour guide, Ms Jang, was friendly, courteous and very informative. She was always on time and met me at my hotel each morning. I had a few reschedulings for my departure transfer but Jessica from KimKim/Odynova tours, was able to respond immediately and made the changes for me. I was very impressed by how efficient they were... Read more

I had the most amazing wk tour. Originally opted for 5 days but Odynova tours and KimKim suggested 7 for a more comprehensive tour and it worked out really well. The tour guide, Ms Jang, was friendly, courteous and very informative. She was always on time and met me at my hotel each morning. I had a few reschedulings for my departure transfer but Jessica from KimKim/Odynova tours, was able to respond immediately and made the changes for me. I was very impressed by how efficient they were on resolving curveballs in my end and all with a friendly manner and followed up after as well. I will not hesitate to book through them again and recommend them to anyone looking for a tour in Seoul. South Korea. Thank you. Jessica, KimKim, Odynovs and Ms Jang. I am bringing back memories that will last a lifetime!

Hotel Review
NINE TREE PREMIER HOTEL MYEONGDONG II
Seoul

Bed was a little too firm. Only complaint but that’s my individual preference . The rooms were clean on arrival and always kept clean. Cleaning staff were on top of it and I was very happy. Front desk was helpful, the gym was adequate and the rooftop lounge had a great view and my fav drink - toddy. Very satisfied with the hotel.

Authenticity & Character
Location
Heart of Seoul. Within walking distance to anything.
Staff
Cleanliness & Comfort
Activity Reviews
Discover K-drama Locations in European Villages & Nami Island
Discover K-drama Locations in European Villages & Nami Island
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Seoul Highlights & K-drama Tour
Seoul Highlights & K-drama Tour
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Seoul Food Tour: Street Eats and Korean BBQ
Seoul Food Tour: Street Eats and Korean BBQ
Seoul
Quality of Experience
K
Guides, Drivers and Staff
Transport
Full Day Suwon and Yongin Tour From Seoul
Full Day Suwon and Yongin Tour From Seoul
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Apr 25, 2024
Dear Eliza, Hope you have a great day.It is my great honor and pleasure to customize your tour to South Korea and try my best to do recommendation to meet your preference. I'm glad to hear you had such a fantastic tour experience with us. We are also so delighted to know that Ms. Jang made your time in Seoul even more enjoyable with her friendly and informative guidance. Thank you for sharing your positive experience with NINE TREE PREMIER HOTEL MYEONGDONG II as well. It's great to hear... Read more

Dear Eliza,

Hope you have a great day.It is my great honor and pleasure to customize your tour to South Korea and try my best to do recommendation to meet your preference. I'm glad to hear you had such a fantastic tour experience with us. We are also so delighted to know that Ms. Jang made your time in Seoul even more enjoyable with her friendly and informative guidance.

Thank you for sharing your positive experience with NINE TREE PREMIER HOTEL MYEONGDONG II as well. It's great to hear that despite the firm bed, the cleanliness, helpfulness of the staff, and amenities like the gym and rooftop lounge left you satisfied. Your recommendation speaks volumes about the quality of service provided by everyone involved. We are proud of them.

Thanks a lot again for sharing your wonderful trip with us and look forward to the next trip again.

All the best,
Jessica

Trekking the Nakasendo Trail with Stops in Kyoto and Tokyo
Japan | Apr 6 - Apr 14, 2024

Weston
Weston L.
AZ | Reviewed on Apr 23, 2024
Angel was super responsive both before and during the trip. She helped us curate the experience we wanted by combining aspects of a couple different trips. The price was worth it and by changing up some hotel accommodations, she was able to get us in the price range that we wanted. During the trip, Angel checked in daily with us to give us information regarding the next day and to make sure everything was going smoothly. This is our third trip with Kimkim and we have enjoyed every single... Read more

Angel was super responsive both before and during the trip. She helped us curate the experience we wanted by combining aspects of a couple different trips. The price was worth it and by changing up some hotel accommodations, she was able to get us in the price range that we wanted. During the trip, Angel checked in daily with us to give us information regarding the next day and to make sure everything was going smoothly. This is our third trip with Kimkim and we have enjoyed every single one, we will definitely continue using their service.

Hotel Reviews
Hotel Fukinomori

Easily the best hotel we stayed at on our trip. The shuttle to get to and from was easy and arrived/departed as expected. The onsen was incredible and the meals (both dinner and breakfast) were personalized, adventurous and delicious.

Authenticity & Character
Staff
Cleanliness & Comfort
APA Hotel Ningyocho Ekihigashi
Tokyo

Hotel was clean with friendly front desk staff. Rooms were incredibly small but well kept. Location was not ideal but with a close stop to the subway, we were able to get anywhere we wanted to go. Hotel was unable to store our bags for a couple days despite us staying at the same location on our way out of town which made us have to pay for luggage storage elsewhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 24, 2024
Dear Weston, Hope you are doing fantastic.It's wonderful to hear about your positive experience with us.It is my great pleasure to play a part of tailoring your trip to your preferences and ensuring everything went smoothly.It's also great to hear that you found the price worth it and that my adjustments helped to meet your budget. Your feedback on the hotels is greatly appreciated. It's fantastic that Hotel Fukinomori exceeded your expectations with its convenient shuttle service,... Read more

Dear Weston,

Hope you are doing fantastic.It's wonderful to hear about your positive experience with us.It is my great pleasure to play a part of tailoring your trip to your preferences and ensuring everything went smoothly.It's also great to hear that you found the price worth it and that my adjustments helped to meet your budget. Your feedback on the hotels is greatly appreciated. It's fantastic that Hotel Fukinomori exceeded your expectations with its convenient shuttle service, incredible onsen, and personalized meals. However, we apologize for the inconvenience you experienced with luggage storage at APA Hotel Ningyocho Ekihigashi. Some hotels offer complimentary luggage storage, while others may not provide this service. We'll take note of this when arranging accommodations for our travelers in the future.

Thank you for your continued trust in Kimkim for your travel needs. We look forward to assisting you with your future adventures.

Wishing you all the best.

Warm regards,
Angel

Jessica planned a great experience for us and...
South Korea | Apr 8 - Apr 14, 2024

S
Steve L.
Los Angeles, CA | Reviewed on Apr 23, 2024
Jessica planned a great experience for us and was very attentive to all the details. Read more

Jessica planned a great experience for us and was very attentive to all the details.

Activity Review
Full Day Hiking in Seoraksan National Park - Biryong Falls Course
Full Day Hiking in Seoraksan National Park - Biryong Falls Course
Sokcho

The hiking and national park were stunning. The hike was not to hard but provided great scenery.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Apr 24, 2024

Dear Steve,

Greetings from Jessica and so happy to know that you have a enjoyable and amazing experience with your trip to South Korea. Seoraksan National Park is absolutely stunning and we all love it.It's great to know that the full-day hike along the Biryong Falls Course in Sokcho provided breathtaking scenery without being overly challenging.Thanks for sharing your positive feedback and we look forward to welcoming you back to this lovely country again.

Warm regards,
Jessica

First Solo trip to Japan
Japan | Apr 16 - Apr 22, 2024

Laura
Laura C.
Canada | Reviewed on Apr 23, 2024
Fei helped me curate the solo trip to Japan of my dreams. It was like she could read my mind! I saw so much in a short amount of time including Kyoto tea ceremony, sake tasting, temples and shrines and riding the Shinkansen. She replied quickly to me during the trip and while planning despite being on the opposite side of the world. I felt safe and well cared for the whole time. I have no regrets and am so grateful to Fei and the Kimkim team. Read more

Fei helped me curate the solo trip to Japan of my dreams. It was like she could read my mind! I saw so much in a short amount of time including Kyoto tea ceremony, sake tasting, temples and shrines and riding the Shinkansen. She replied quickly to me during the trip and while planning despite being on the opposite side of the world. I felt safe and well cared for the whole time. I have no regrets and am so grateful to Fei and the Kimkim team.

Hotel Reviews
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto
Authenticity & Character
Location
Staff
Helped me when I forgot my key card or mixed up breakfast tickets.
Cleanliness & Comfort
So clean and comfy
Sotetsu Fresa inn Yodoyabashi
Authenticity & Character
Had everything you need, nothing in excess
Location
Close enough to Dotonbori but also the calm river
Staff
Made checkin easy and greeted me for breakfast.
Cleanliness & Comfort
Bed was comfy, bathrooms were clean and he window let in fresh air
Activity Reviews
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Amazing group and guide. Food was unreal

Quality of Experience
Food was beyond what I would have tasted by myself
Food
Authentic traditional dishes. Simple and delicious
Guides, Drivers and Staff
Guide was helpful, funny and patient
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

I saw so much!

Quality of Experience
I felt so special and the tour was really custom to me
Guides, Drivers and Staff
My guide Ho was the most experienced, patient and I learned a lot. Had much fun .
Transport
Thanks to a driver we saw so much in little time with no stress from bussing. The van was cool and comfy.
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Kyoto

Saw much more than bamboo forest. Better than expected.

Quality of Experience
Custom tour since I was the only one booked that day
Guides, Drivers and Staff
Hiroko was a very enthusiastic and experienced guide
Transport
Easy to find meeting point.
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Was on my own. Was hard to get pictures. Staff helped sometimes.

Quality of Experience
Authentic tea ceremony
Guides, Drivers and Staff
Very experienced, patient and took it seriously.
Sake Tasting + Brewery Tour (Join-in)
Sake Tasting + Brewery Tour (Join-in)
Kyoto

Nobu was the greatest tour guide. It was solo because only me.

Quality of Experience
The other tourists were jealous that I was getting better information. He was so interesting and cool. Sake was delicious.
Guides, Drivers and Staff
Nobu was very patient, took pictures and was very interesting. Joined in tasting sake with me
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka

Learned that I loved making sushi and are very good at it. Will take these lesson home. Exceeding my expectations.

Quality of Experience
Beat quality ingredients and teachers for all ages
Guides, Drivers and Staff
They spoke enough English and loved sushi making
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 26, 2024

I feel incredibly fortunate to have you as such an angelic guest. Sending all the best wishes your way. Let's meet again for our next trip.

Where do I start regarding our trip to Japan??
Japan | Apr 6 - Apr 18, 2024

Reynaldo
Reynaldo M.
Baltimore, MD | Reviewed on Apr 22, 2024
Where do I start regarding our trip to Japan. Firstly it was so far a trip of a lifetime!!! From the moment we landed to the sad moment we left my son and i could not have had a more memorable experience.. Sandy our local specialist did a great job hitting the high points of each of the 4 cities that we visited. Every reservation went off without a hitch including our tickets on the Shinkansen bullet train and our Universal and Ghibli Museum tickets. The hotels picked were conveniently... Read more

Where do I start regarding our trip to Japan. Firstly it was so far a trip of a lifetime!!! From the moment we landed to the sad moment we left my son and i could not have had a more memorable experience..

Sandy our local specialist did a great job hitting the high points of each of the 4 cities that we visited. Every reservation went off without a hitch including our tickets on the Shinkansen bullet train and our Universal and Ghibli Museum tickets. The hotels picked were conveniently centrally located allowing us to get around easily either walking or using the excellent subway system.

Each of our tourguides were excellent and really made our trip very informative and helped so much given the language barrier we experienced. Satomi was helpful a helped me purchase kitchen knife from a knife shop in Dotonbori. She had lived a while in the US and knew what we were all about. She balanced touring with shopping and was flexible regarding our schedule. Naoko was a wealth of knowledge in Kyoto and went above and beyond in trying to explain the dense history of the various temples and shrines we visited. Kyoto was one of our favorite cities. The other one being Tokyo. Kyoji was our guide for beautiful Mt. Fuji and even took us to a special local Ramen shop where we were treated to a wonderful customary meal. Keiichi, our guide in Tokyo took us to a Sumo practice session which was a treat to be a part of. Having lived quite a while in Tokyo he was very familiar with the different Tokyo districts and provided us with local knowledge of the areas. Finally, Yuki was both our driver and guide during our trip outside of Tokyo to Nikko and really showed us the beauty and splendor of rural Japan. Everyone was so kind and obliging. It made our trip so much more informative and special.

We especially enjoyed Mt. Fuji and couldn't get over the grandeur and beauty of the site. Kyoto had its own special vibe which was really to our liking. Finally Tokyo was a wonderland!!! The subway system was so easy to use that we had not problem getting wherever we need to go. And did I mention the food! We did not have a bad meal. We tried to try it all and were not disappointed.

This is my second trip planned with KimKim . The first was to Portugal and was a private tour with my wife. This was a trip with my son and although I didn't think it was a private tour it might as well have been. The attention to detail was on point and it was comforting knowing that any problems were only a phonecall or text away to solve. I will definitely be using KimKim again for future trips.

Activity Review
World Heritage Himeji Castle & Kobe Tour
World Heritage Himeji Castle & Kobe Tour
Osaka

Being on of the few original Castles not devasted by war or fire this was a wonderful site to see. You got to see all floors all the way up to the shrine at the very top. The castle itself was beautiful but the grounds were even more beautiful.

Quality of Experience
One of first sites we saw.
Guides, Drivers and Staff
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 26, 2024
Dear Reynaldo, Hope you are doing fantastic and thanks a lot for sharing your wonderful experience with us. It's so pleased to hear that it was a trip of a lifetime for you and your son. It's very pleasant to hear about your experiences with the tour guides in each city. Satomi, Naoko, Kyoji, Keiichi, and Yuki all seem to have contributed immensely to making your trip informative and enjoyable. From exploring the dense history of Kyoto to experiencing the grandeur of Mt. Fuji and the... Read more

Dear Reynaldo,

Hope you are doing fantastic and thanks a lot for sharing your wonderful experience with us. It's so pleased to hear that it was a trip of a lifetime for you and your son.

It's very pleasant to hear about your experiences with the tour guides in each city. Satomi, Naoko, Kyoji, Keiichi, and Yuki all seem to have contributed immensely to making your trip informative and enjoyable. From exploring the dense history of Kyoto to experiencing the grandeur of Mt. Fuji and the vibrant atmosphere of Tokyo, it sounds like you had a diverse and enriching experience.

Japanese cuisine delights the senses with its vibrant array of colors and flavors, making it an irresistible highlight of any culinary journey.It's so happy to hear that you were not disappointed with any of your culinary experiences.

It's fantastic that your experience with KimKim has been consistently excellent, whether it was your trip to Portugal or your recent adventure in Japan. And there are many more unforgettable adventures in the future, welcome you to be with KimKim once again.

Wish you and your family all the best.

Warm regards,
Sandy

Our 10 day trip to Korea was absolutely amazi...
South Korea | Apr 7 - Apr 17, 2024

David
David G.
San Jose, CA | Reviewed on Apr 21, 2024
Our 10 day trip to Korea was absolutely amazing. Our travel planner, Jessica, worked with us to cater to our every desire from hotels, private tour guides, private car service, and plenty of recommendations on what to see and do. We spent six days in Seoul, two in Busan and two in Jeju. At every step, from pre-planning, to booking, to checking in with us during the trip, Jessica was checking in to ensure all of needs were being met. Our tour guide in Seoul, Don Lee, was fantastic. Jade Park... Read more

Our 10 day trip to Korea was absolutely amazing. Our travel planner, Jessica, worked with us to cater to our every desire from hotels, private tour guides, private car service, and plenty of recommendations on what to see and do. We spent six days in Seoul, two in Busan and two in Jeju. At every step, from pre-planning, to booking, to checking in with us during the trip, Jessica was checking in to ensure all of needs were being met. Our tour guide in Seoul, Don Lee, was fantastic. Jade Park expertly showed us around Busan. And Suzie was a wonderful guide in Jeju.

We couldn't be more impressed with everything Korea had to offer - it's incredibly clean, the people are friendly and many speak English so language wasn't a problem, the sights are amazing, and the food scene is off the charts. It was a trip my family will remember forever. And I'll look to KimKim to set me up with all of our future vacation plans.

Activity Reviews
Full Day Gyeongbokgung Hanbok Experience and Gwangjang Market
Full Day Gyeongbokgung Hanbok Experience and Gwangjang Market
Seoul

A must see. Definitely rent the traditional wardrobe for an elevated experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Haedong Yonggungsa and Haeundae Beach Tour
Half Day Haedong Yonggungsa and Haeundae Beach Tour
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Manjanggul Cave and Seongsan Ilchulbong Tour
Half Day Manjanggul Cave and Seongsan Ilchulbong Tour
Jeju Island
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gamcheon Village, BIFF Square and Jagalchi Market
Half Day Gamcheon Village, BIFF Square and Jagalchi Market
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petite France and Nami Island Tour For Families
Full Day Petite France and Nami Island Tour For Families
Seoul

Zero stars for Petite France. 5 stars for Nami Island. Anyone who has actually been to France will likely find Petite France a little silly and not worth spending any time there. Nami Island was absolutely amazing so spend as much time there as possible.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Hyeopjae Beach, Spirited Garden and Green Tea Plantation Tour and Arte Museum
Half Day Hyeopjae Beach, Spirited Garden and Green Tea Plantation Tour and Arte Museum
Jeju Island
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Apr 23, 2024
Dear David, Hope you are doing fantastic. Thank you so much for sharing your wonderful experience. It's fantastic to hear that your 10-day trip to Korea was so amazing.It is my great pleasure to provide you and your family an enjoyable and memorable trip from accommodations to recommendations. Your detailed descriptions of Seoul, Busan, and Jeju make me very proud of them. It's also wonderful to hear about the exceptional tour guides you had throughout your journey. I'm glad you enjoyed the... Read more

Dear David,

Hope you are doing fantastic. Thank you so much for sharing your wonderful experience. It's fantastic to hear that your 10-day trip to Korea was so amazing.It is my great pleasure to provide you and your family an enjoyable and memorable trip from accommodations to recommendations. Your detailed descriptions of Seoul, Busan, and Jeju make me very proud of them. It's also wonderful to hear about the exceptional tour guides you had throughout your journey. I'm glad you enjoyed the cleanliness, friendliness of the people, and the incredible food in Korea.

Thanks a lot for sharing your feedback on the Full Day Petite France and Nami Island Tour. It's helpful to hear your perspective on the attractions. It sounds like Nami Island left a lasting impression with its amazing experiences. Your insights on Petite France provide valuable context for travelers considering the tour. We appreciate this a lot.

I'm so delighted to learn that you're considering KimKim for your future vacation plans. Looking forward to your next family adventure soon.

Wish you and your family happy all the time.

Warm regards,
Jessica

Japa
Japan | Apr 2 - Apr 16, 2024

J
Jay B.
San Jose, CA | Reviewed on Apr 21, 2024
Under ordinary circumstances, I would have given the tour four stars, but as Robert Belafksy reported to you the day spent with Michi, driving two and a half hours each way to see the Edo village (not very interesting; boring in fact) was an absolute waste of time. Michi, as a guide was lack luster at best. The unfortunate thing was that there were so many other things we could have seen in Tokyo, for example the Tsukiji Market, that it was a shame we lost the day.
The hotels you booked us...
Read more

Under ordinary circumstances, I would have given the tour four stars, but as Robert Belafksy reported to you the day spent with Michi, driving two and a half hours each way to see the Edo village (not very interesting; boring in fact) was an absolute waste of time. Michi, as a guide was lack luster at best. The unfortunate thing was that there were so many other things we could have seen in Tokyo, for example the Tsukiji Market, that it was a shame we lost the day.
The hotels you booked us in were fine, though personally having been in the Ginza I would have preferred that upscale atmosphere.
Notwithstanding the one day mishap, I believe that the trip was a good value for the money

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 24, 2024
Dear Jay, Hope you are doing well and thanks a lot for your sharing your feedback with us. We truly appreciate your honesty and we regret that this particular excursion to the Edo village did not meet your expectations. Your comments regarding the alternative sights in Tokyo, such as the Tsukiji Market, are duly noted, and we will take them into consideration for future trips.
We're glad to hear that overall, you found the hotels satisfactory and still believe the trip offered good value...
Read more

Dear Jay,

Hope you are doing well and thanks a lot for your sharing your feedback with us. We truly appreciate your honesty and we regret that this particular excursion to the Edo village did not meet your expectations. Your comments regarding the alternative sights in Tokyo, such as the Tsukiji Market, are duly noted, and we will take them into consideration for future trips.
We're glad to hear that overall, you found the hotels satisfactory and still believe the trip offered good value for the money. We strive to continuously improve our services, and your input helps us do that. Thank you for choosing us, and we hope to have the opportunity to assist your next adventure in the future.

Wish you and your family all the best.

Warm regards,
Angel

Thailand & Cambodia Trip exceeded expectations
Thailand | Apr 7 - Apr 19, 2024

Felice
Felice Z.
Torrance, CA | Reviewed on Apr 21, 2024
There was an issue in the itinerary, which I figured out 5 days before the trip, that required Kelly to reschedule the Bangkok portion. She immediately responded to my message and reworked that portion of the trip; handling an issue promptly is so important. In spite of that last minute needed itinerary change, we loved every activity that Kelly planned and had an absolutely amazing time. Each guide was amazing. Nam, Kate, and Feng were immensely knowledgeable, caring, fun, organized, and... Read more

There was an issue in the itinerary, which I figured out 5 days before the trip, that required Kelly to reschedule the Bangkok portion. She immediately responded to my message and reworked that portion of the trip; handling an issue promptly is so important. In spite of that last minute needed itinerary change, we loved every activity that Kelly planned and had an absolutely amazing time.

Each guide was amazing. Nam, Kate, and Feng were immensely knowledgeable, caring, fun, organized, and kind. They were able to answer literally anything we asked and constantly made sure we had plenty of water and were well cared for. Jon and his family at the Raunkaew-Yanon Family Home for the cooking class and culture experience welcomed us into their home and taught us so much. It was a beyond incredible experience. Chi Chi at the Elephant Nature Park was knowledgeable, fun, and a sweetheart. Lily who only transported us from and to the Bangkok airport on our last night and day was caring and sweet.

The activities and guides exceeded our expectations. We highly recommend Kelly for putting together the itinerary and setting up all of the activities and guides. The guides from the company in Southeast Asia were outstanding A++.

Hotel Reviews
Lancaster Bangkok Hotel
Bankok

Absolutely exquisite hotel. The rooms are lovely. The pool is beautiful. The restaurant menu is so good. The morning buffet breakfast was incredible. The gym had everything and there is a beautiful sauna and stream room. Only issue is the location is not great so we did not go outside the hotel when we works get back after our activities. But the hotel was so amazing that this was fine with us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
RatiLanna Riverside Spa Resort
Chiang Mai

Hotel was incredible. Room beautiful. Massages were outstanding. We did that twice. Breakfast buffet was amazing. Pool was gorgeous and pool bar was great. Restaurant for dinner and the buffet breakfast was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FCC Angkor by Avani
Siem Reap

Hotel was certainly 5-star for Cambodia, but more like 4-star for more developed countries. Food was good, but not amazing…same each day. Room was small for a 5-star hotel. The lobby and restaurant bar were outage so there was no inside seating to get away from the heat. Pools were small, but warm water, such was nice. There was a singer or dance group each evening which was nice. Located on the river, which was also nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

These two activities were so unusual and fun. The railway market was a blast. The floating market was such an unexpected treat. We had fun buying different things.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Historical Ayutthaya Tour from Bangkok
Full Day Historical Ayutthaya Tour from Bangkok
Thailand

We loved each temple and site we visited. Nam was so knowledgeable and took such great care of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Grand Palace and Wat Phra Kaew Tour
Half Day Grand Palace and Wat Phra Kaew Tour
Bangkok

The Grand Palace was beautiful and exquisite.

Quality of Experience
Guides, Drivers and Staff
Transport
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Chiang Mai

Elephant Nature Park is so special. Their treatment of the elephants is purely ethical. We learned so much. Overnight experience is a big recommend. Food is same each day and cafeteria quality only. I had a health emergency after dinner after all staff were gone. There was no mention in the introduction of what to do in an emergency. There should be accessible staff on site 24/7 who have first aid training and supplies. I got dizzy and my speech was slurred. It took 30 minutes for us to talk to an RN in the United States. Likely my blood pressure dropped from the heat. I could have been given electrolytes and some basic care. Chi Chi was an amazing guide!!

Quality of Experience
Lack of staff 24/7 is huge safety issue
Food
Guides, Drivers and Staff
Staff were amazing; however lack of staff 24/7 is an issue.
Transport
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Chiang Mai

Chi Chi was so great. We loved our experience with the elephants. Per Day 1 review, huge issue that there is not available staff and first aid 24/7.

Quality of Experience
Same comments about lack of 25/7 staff on site and first aid
Food
Guides, Drivers and Staff
Transport
Full Day Chiang Mai City Tour with Monk Chat
Full Day Chiang Mai City Tour with Monk Chat
Chiang Mai

Kate is awesome! Knowledgeable and caring. We really enjoyed each site visited. Rickshaw was fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Buatong Waterfall
Half day Buatong Waterfall
Chiang Mai

So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

This was such a beautiful surprise. SO much more than coming. Learn about Lanna history and customs. Walk through property to see the exotic trees and learn. Meet generations from the family.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Angkor Thom and Angkor Wat
Full Day Tour to Angkor Thom and Angkor Wat
Siem Reap

Feng is so incredible. He shared not only any Cambodian history and Buddhism but shared his personal moving story. We loved our time with him. He took such good care of us. The sites were gorgeous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tour to Banteay Srei and Ta Prohm
Full Day Tour to Banteay Srei and Ta Prohm
Siem Reap

Beautiful sites!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap

Very moving experience as the people living here have such awful living conditions and extreme poverty.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Apr 24, 2024
Dear Felice, Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.
Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth. We're thrilled that the activities and guides exceeded... Read more

Dear Felice,

Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.

Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth.

We're thrilled that the activities and guides exceeded your expectations, and we appreciate your high recommendation for our itinerary planning and coordination.

We are so sorry to know what happened with the health emergency you experienced and thanks a lot for your advice there should be accessible staff on site 24/7 who have first aid training and supplies. We have forwarded this to the hotel management and are hopeful that they will take steps to address and improve this issue.

Thank you again for sharing your detailed feedback, and we're delighted that you had such a fulfilling and memorable journey throughout Southeast Asia.

Wish you more wonderful adventures.

Best regards,
Kelly

Our Japan travel experience
Japan | Apr 2 - Apr 16, 2024

Robert
Robert B.
Haverhill, MA | Reviewed on Apr 18, 2024
Overall we had a wonderful experience visiting Japan. We were 4 senior adults, one with a bad knee problem. We notified Angel well before our arrival and except for one guide our expectations were either met or exceeded. Before the second day of our Tokyo visit I notified both Angel and our guide for the day, Michi, that we had been informed that wheelchair access to the Nikko Toshugo Shrine was not available. Both Angel and Michi had ample time to modify our schedule. However, we ended up... Read more

Overall we had a wonderful experience visiting Japan. We were 4 senior adults, one with a bad knee problem. We notified Angel well before our arrival and except for one guide our expectations were either met or exceeded. Before the second day of our Tokyo visit I notified both Angel and our guide for the day, Michi, that we had been informed that wheelchair access to the Nikko Toshugo Shrine was not available. Both Angel and Michi had ample time to modify our schedule. However, we ended up that day spending over5 hours in our vehicle while visiting a lake and tourist trap for which we paid an additional entrance fee of $40 per person. We were not given any options for that day either by Angel or our appointed guide, Michi, who did not offer us any potentially more enjoyable alternatives.
We found that during our trip planning, that Angel needed to be prodded into appropriate responses to our questions and concerns thus creating some overall doubt in her abilities to create the seamless, quality experience on the ground that we had been used to with Kimkim. Our doubts were justified through the experience described above.
Otherwise our KimKim experience met our expectations and we immensely enjoyed our travel in Japan. Our guides and drivers were professional and enjoyable. The transportation schedule was well planned and booked properly.
We will certainly consider KimKim again when planning travel.

Hotel Reviews
Cerulean Tower Tokyu Hotel
Tokyo

A bit touristy for our taste but otherwise a decent spot to stay n Tokyo. Great hotel staff. We used concierge services to book restaurant reservations and were very pleased.

Authenticity & Character
Perhaps a hotel that catered lees to large tour groups would have been more to our liking.
Location
The Shibuya location was a good spot from which to experience Tokyo.
Staff
All staff and concierge services were great.
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone

Hakone Kowakien Ten-Yu is a quality Japanese Ryokan experience. The Tenyu dinner included in our stay was an excellent dining experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Granvia Kyoto
Kyoto

Great location at the Kyoto Station complex

Authenticity & Character
Location
Staff
All staff professional and courteous. We used concierge services for dinner reservations and all were very acceptable and met our requests,
Cleanliness & Comfort
Best hotel bathroom during our visit to Japan.
The Westin Osaka
Osaka

Located in a relatively quiet neighborhood of busy Osaka.

Authenticity & Character
Location
Quiet neighborhood with walking access to good restaurants.
Staff
We again utilized the concierge for dinner reservations and were very satisfied.
Cleanliness & Comfort
Activity Reviews
Full Day Mt. Fuji and Lake Ashi Tour
Full Day Mt. Fuji and Lake Ashi Tour
Hakone
Full Day Osaka City Tour
Full Day Osaka City Tour
Osaka
Kobe Sake brewery Visiting and Kobe Beef Sampling
Kobe Sake brewery Visiting and Kobe Beef Sampling
Osaka

Fair sake tasting experience at a touristy factory museum. Something more personal and better researched would have improved the day.

Quality of Experience
More personal sake tasting experience. This was dissappoionting.
Guides, Drivers and Staff
Transport
Great driver as per usual.
One Day Miyajima Island and Hiroshima Tour (Round Trip From Osaka)
One Day Miyajima Island and Hiroshima Tour (Round Trip From Osaka)
Japan

A great day on our tour. Yuji Abosji was a great guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Meiji Jingu Shrine
Full Day Tokyo City Tour with Meiji Jingu Shrine
Tokyo

Yuki was a very enjoyable guide and a good introduction to tour Japan travel experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Tokyo

Already shared in previous review. No options to this handicap inaccessible location.

Quality of Experience
Guides, Drivers and Staff
Driver excellent. Guide poor.
Transport
Full Day Tour to Arashiyama Bamboo Grove
Full Day Tour to Arashiyama Bamboo Grove
Kyoto
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 19, 2024
Dear Robert, Greetings from Heidi, the customer care manager. Thank you very much for sharing your thoughtful feedback. We're glad to hear that overall you had a wonderful experience visiting Japan. It is our great pleasure to play a part in customizing your Japan tour to your preferences. We deeply apologize for any inconvenience caused during your visit to Nikko Toshugo Shrine and for the lack of alternative options. We understand the importance of seamless and quality experiences for... Read more

Dear Robert,

Greetings from Heidi, the customer care manager.

Thank you very much for sharing your thoughtful feedback. We're glad to hear that overall you had a wonderful experience visiting Japan. It is our great pleasure to play a part in customizing your Japan tour to your preferences.

We deeply apologize for any inconvenience caused during your visit to Nikko Toshugo Shrine and for the lack of alternative options.

We understand the importance of seamless and quality experiences for our travelers. It is a pity to know that the performance of Angel didn't meet your expectation during your trip planning. Please allow us some time to review the whole process and I will get back to you as soon as possible.

We are very pleased to know that our KimKim experience met your expectations and you immensely enjoyed your travel in Japan.

Thanks again for your feedback. We appreciate it a lot and look forward to welcoming you come back to Japan again.

Best regards,
Heidi

Trip to Japan
Japan | Apr 4 - Apr 14, 2024

K
Karlo Z.
Japan | Reviewed on Apr 16, 2024
We had wonderful time in Japan. This was our first trip to Japan, so we wanted to see main attractions with some focus on 'hidden' Japanese treasures. Fei really did great job in organizing everything to tinny detail. Fei was also supportive during our trip, responding to some of the questions or small additional requests quickly. Communication via KimKim platform and response from local agency was good.
We had few days organized with local guide &driver while for few days we joined smaller...
Read more

We had wonderful time in Japan. This was our first trip to Japan, so we wanted to see main attractions with some focus on 'hidden' Japanese treasures. Fei really did great job in organizing everything to tinny detail. Fei was also supportive during our trip, responding to some of the questions or small additional requests quickly. Communication via KimKim platform and response from local agency was good.
We had few days organized with local guide &driver while for few days we joined smaller group. We had also enough time to do some things by ourselves.
Highlights:
- Katana Sword Making in Kyoto
- Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
- Osaka Highlights Bike Tour
- Full Day Mt.Fuji and Lake Kawaguchi Tour - it is a bit longer drive from Tokyo. We were unlucky that road to 5th station on Mt. Fuji was closed and traffic to the place was challenging so we spend a lot of time in car that day.

Few things that could be improved:
- few of our guides were actually more help to go around the place, rather than being really guide explaining things around the place we were visiting. We felt they didn't have much of the local knowledge, which was something we were expecting. They were mostly students living in Japan for several years. The guide that we had in Tokyo was really knowledgeable and was able to share more details.

Altogether, if you want trip without too much of worry, highly recommended. Make sure you stress out importance of having local guides.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Nice place, close to center. you can walk around and see many places without hassle of taking taxi or public transport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Osaka Midosuji
Osaka

good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 19, 2024

Dear Karlo,
Thank you for your objective and insightful evaluation, as well as your affirmation of my work. I will certainly work even harder and look forward to seeing you again on our next trip.
All the Best wishes
Fei