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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, China Travel Agents, Hong Kong Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Odynovo Tours Co., Ltd

Wonderful trip!
Japan | Aug 29 - Sep 8, 2025

Kristi
Kristi M.
Seattle, WA | Reviewed on Sep 10, 2025
The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto. Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We... Read more

The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto.

Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We appreciate all she did for us. Thank You for making the trip a wonderful experience!

Hotel Reviews
Asakusa Tobu Hotel
Tokyo

Very good hotel; cramped for 3 people but has space under the bed for suitcases.

Authenticity & Character
Location
Close to subway stops
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Shijokarasuma
Kyoto

Great breakfast buffet; not as clean as it could have been; cramped for 3 people

Authenticity & Character
Location
Close to subway
Staff
Cleanliness & Comfort
stains on the floor; if adding a 3rd bed furniture could have been rearranged to make it easier to get around the room.
Hotel Keihan Yodoyabashi

great breakfast buffet; cramped for 3 people in a room but were able to adjust furniture to make it easier to get around in.

Location
close to subway
Staff
Cleanliness & Comfort
cramped for 3 people but very clean
Activity Reviews
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Samurai Ninja Museum is awesome and interactive. The Kimono tea ceremony was fun and you get to wear a kimono.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

This was an awesome and fun experience. Great information and fun!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

Even if you are not a whisky drinker the experience is a fun one.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

The guide has great information to share.

Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto

The bamboo forest is a wonderful sight to see.

Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Great guide. Interesting and informative

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 11, 2025

Hi Kristi,
I sincerely appreciate your genuine and heartfelt review. I truly hope to meet more kind and lovely guests like you. I will work even harder to provide better service for guests like you, and I really look forward to seeing you again on your next trip.
Best
Shona

We had an unforgettable custom journey throug...
Japan | Jul 25 - Aug 16, 2025

D
D L.
Tacoma, WA | Reviewed on Sep 01, 2025
We had an unforgettable custom journey through Japan and South Korea, organized by KimKim. It included memorable Hiroshima, dazzling Tokyo, historical Osaka and Kyoto, spiritual journey at Mount Koya and a more intimate taste of Central Japan hiking the historical Nakasendo Trail. South Korea was no less stunning. Guides, properties and transfers were all first rate. Sandy provided an amazing local support. Highly recommended! Read more

We had an unforgettable custom journey through Japan and South Korea, organized by KimKim. It included memorable Hiroshima, dazzling Tokyo, historical Osaka and Kyoto, spiritual journey at Mount Koya and a more intimate taste of Central Japan hiking the historical Nakasendo Trail. South Korea was no less stunning. Guides, properties and transfers were all first rate. Sandy provided an amazing local support. Highly recommended!

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Excellent service and clean, comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Excel Hotel Tokyu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jokiin
Koyasan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taoya Kisoji
Tsumago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Excellent dining experience.
Kisoji Inn Iwaya
Kiso-Fukushima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Though it was clean , the room was not so inviting and my daughter thought it smelled like smoke.
Matsumoto Hotel Kagetsu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The breakfast though authentic and healthy was a little stark
Karuizawa Tsuruya Ryokan

it is too bad breakfast was not included here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Truly special. It is too bad we did not have breakfast nor dinner reservations.
Shima Onsen Sekizenkan
Gunma

Breakfast and dinner though authentic were a little exotic and stark.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ramada Encore by Wyndham Busan Haeundae
Busan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Long drive - poor weather.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Akihabara district
Full Day Tokyo City Tour with Akihabara district
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
World Heritage Himeji Castle & Kobe Tour
World Heritage Himeji Castle & Kobe Tour
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
 Osaka Castle and Umeda Sky Building
Osaka Castle and Umeda Sky Building
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Nara: Temples, Deer, and Historic Streets
Day Trip to Nara: Temples, Deer, and Historic Streets
Kyoto
Guides, Drivers and Staff
Transport
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

bamboo grove overcrowded; should have arranged for private pousse-pousse tour which uses uncrowded paths.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike from Nagiso to Nojiri
Hike from Nagiso to Nojiri
Kiso-Fukushima
Quality of Experience
Guides, Drivers and Staff
Transport
Walk from Tsumago to Magome
Walk from Tsumago to Magome
Tsumago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Traverse the Torii Pass to Narai
Traverse the Torii Pass to Narai
Narai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Narai to Kiso-Hirasawa
Narai to Kiso-Hirasawa
Narai
Quality of Experience
Guides, Drivers and Staff
Transport
 Gamcheon Village, BIFF Square and Jagalchi Market
Gamcheon Village, BIFF Square and Jagalchi Market
Busan
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Busan City Tour with Haedong Yonggungsa Temple
Busan

It was raining which spoiled some of the effects.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Korean DMZ and Seoul Tower Tour
Full Day Korean DMZ and Seoul Tower Tour
Seoul

Limited interest and long drive.

Quality of Experience
Guides, Drivers and Staff
Transport
Karuizawa with Shiraito Falls, Kumoba Pond, Old Karuizawa Ginza Street & Karuizawa Prince Shopping Plaza
Karuizawa with Shiraito Falls, Kumoba Pond, Old Karuizawa Ginza Street & Karuizawa Prince Shopping Plaza
Karuizawa
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Seoraksan Tour From Seoul
Full Day Seoraksan Tour From Seoul
Seoul

Traffic jam caused long delays and limited some of the scope. Would have like to hike in the park but did not have time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Sep 02, 2025
Hi Donald,
Thank you for sharing your incredible experience! It sounds like your journey through Japan and South Korea was truly a once-in-a-lifetime adventure. From the rich history of Hiroshima and Kyoto to the vibrant energy of Tokyo and the serene beauty of Mount Koya, it seems like you had a perfect blend of culture, nature, and history. Thanks so much for your feedback about the Ryokan along the hiking trail, we will double check in the future. We're glad to hear that we provided...
Read more

Hi Donald,
Thank you for sharing your incredible experience! It sounds like your journey through Japan and South Korea was truly a once-in-a-lifetime adventure. From the rich history of Hiroshima and Kyoto to the vibrant energy of Tokyo and the serene beauty of Mount Koya, it seems like you had a perfect blend of culture, nature, and history. Thanks so much for your feedback about the Ryokan along the hiking trail, we will double check in the future. We're glad to hear that we provided outstanding support throughout your trip. Your recommendation means a lot, and we're sure it will help others in planning their own unforgettable travels. Looking forward to help your next adventure!
All best
Sandy

We had a wonderful time in Japan! Everything ...
Japan | Aug 23 - Aug 31, 2025

H
Hana R.
Newark, NJ | Reviewed on Sep 01, 2025
We had a wonderful time in Japan! Everything was seemless and well organized. Since this was our first time in Japan, we much welcomed the ease of not having to arrange everything ourselves. In particular, it takes some time to figure out the public transportation and there are not very many english speaking people outside of big cities so having had some things pre arranged helped a lot! The choices of accomodcation, activities and timeline were perfectly suited for us.
We had an...
Read more

We had a wonderful time in Japan! Everything was seemless and well organized. Since this was our first time in Japan, we much welcomed the ease of not having to arrange everything ourselves. In particular, it takes some time to figure out the public transportation and there are not very many english speaking people outside of big cities so having had some things pre arranged helped a lot! The choices of accomodcation, activities and timeline were perfectly suited for us.
We had an unforgettable trip and will use Kim Kim again!
Thank you!

Hotel Reviews
Kyoto Umekoji Kadensho - Private Bath Facility

We loved the comfort feel. Hotel is lined with tatami floors throughout and it was so much fun to stroll laisurely in pajamas and socks (or barefoot) to the onsens in the morning, get a hot matcha in the lobby and sit for a breakfast all without having to change to regular clothes! Staff is very respectful and friendly. There is a free popsicle station in the afternoon and free noodles snack before bed. Location is fair. It is relatively close to the train station, but if you want to spend most of your time around the Gion district, it is not close. The stay was very relaxing though and I would opt for this hotel again since it is easy and only around 1,000- 2 ,000 Yen by taxi to get anywhere you need. We made a couple of out of Kyoto day trips during our stay and the location was very convenient for this as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Hotel staff was amazing, breakfast buffet was diverse with plenty of western meals options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Yoshiike Ryokan

Nice location and beautiful spa facility. We opted for the traditional tatami floor bedrooms building. It was a great experience, but the hotel wing had notable fishy smell that was at times overwhelming. Would opt for the main building with standard beds next time. The gardens were fabulous!

Authenticity & Character
Location
We did the Hakone ropeway and location was perfect. Easy to get to by local train. Nice small village with many dining options.
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 10, 2025

Hi Hana,

Thanks so much for your lovely review! I'm more than glad to hear that you enjoyed your time in Japan and that everything came together smoothly. It was a super pleasure to plan this trip for you, and I'm so happy it created such lasting memories. Looking forward to working with you again for your future travels!

Best,
Eleanor

Great introduction to Japan
Japan | Aug 1 - Aug 8, 2025

D
David K.
San Jose, CA | Reviewed on Aug 30, 2025

Easy planning and quick responses with Shona our local specialist. Went out of her way to get an item we had left on a transfer vehicle in Osaka delivered to us in the USA. Would like to have had more history and cultural experiences during the time we were in country, but all the guides were pleasant, prompt, and helpful.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 01, 2025

Hi David,

Thank you for your kind words. I'm so glad I could help make your trip smooth and even return your item safely to the USA. I also appreciate your comments about wanting more history and cultural experiences — this is very valuable for us, and we’ll make sure to take it into account for future itineraries.

It was a pleasure supporting your trip, and we’d love to help you again whenever you plan your next journey.

Best,
Shona

I found the guides were very friendly and inf...
Japan | Jul 30 - Aug 12, 2025

P
Pam C.
Seattle, WA | Reviewed on Aug 19, 2025
I found the guides were very friendly and informative. Th e travel arrangements made it very easy to get from a to b and accommodations very satisfactory. Thank you. Read more

I found the guides were very friendly and informative. Th e travel arrangements made it very easy to get from a to b and accommodations very satisfactory. Thank you.

Hotel Reviews
Mitsui Garden Hotel Ginza Premier
Tokyo

Nice room, close to station, outstanding breakfast. Bit pricey in the lounge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto
Family Friendliness
Candeo Hotels Osaka The Tower
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tokyo City Exploration ( private group ) & Sumo show with chanko nabe lunch ( join in, small group )
Tokyo City Exploration ( private group ) & Sumo show with chanko nabe lunch ( join in, small group )
Tokyo

Very entertaining. Good food

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 20, 2025

Hi Pam and Jessica,
Thank you so much for your wonderful words! We had a wonderful time working and planning with Jessica and we appreciate your family's patience and understanding throughout the trip.
It's always rewarding to help create memorable experiences for travelers like your family.
Welcome you and your family back to Japan again in the future and there are more things for you to explore in different seasons.

All the best,
Angel

Family trip to Japan
Japan | Aug 3 - Aug 12, 2025

Rosemary
Rosemary S.
Boston, MA | Reviewed on Aug 13, 2025
Shona planned an amazing trip for my family which included me, my husband and 2 daughters ages 12 and 16. It was the perfect blend of learning about Japanese culture and activities that my daughters would enjoy. We had several activities that we liked a lot. On our 1st day, we had Yuto as a guide for 2 different activities. We did a bike tour all around Osaka during the day and a food tour at night. He made sure we were safe and allowed us to take breaks when we needed to (it was extremely... Read more

Shona planned an amazing trip for my family which included me, my husband and 2 daughters ages 12 and 16. It was the perfect blend of learning about Japanese culture and activities that my daughters would enjoy. We had several activities that we liked a lot. On our 1st day, we had Yuto as a guide for 2 different activities. We did a bike tour all around Osaka during the day and a food tour at night. He made sure we were safe and allowed us to take breaks when we needed to (it was extremely hot that day). In Kyoto, we loved the tea ceremony where we dressed in kimonos and learned about the traditions of hosting a tea service. We also had a wonderful guide named Yasuko who took us to a temple, a shrine, and a boat ride down the Hozugawa River. This was a highight of the trip. Yasuko was very knowledgable and she took great care of us (getting our tickets, guiding us with the public transportation) during these excursions. In Tokyo, we had a lovely time with our tour guide, Yumi, who ventured with us in the rain. She was very patient with us as my daughter who loves anime and Harajuku fashion wanted to shop along a busy area in Tokyo. Again, we had another tour guide who kept us safe while teaching us about Japanese history and culture. Lastly, to celebrate my husband's upcoming 50th birthday, Shona planned a beautiful fine-dining experience on a boat going around Tokyo Bay. The staff made the experience a memorable one!
In terms of accommodations, the hotels were very clean and comfortable. Check-in was easy. We liked that we were able to do some laundry at the hotel during our trip and breakfast was included everyday. The location of the hotels were convenient and close to different restaurants and shops. Lastly, riding the bullet train was a blast. Although going through the train station was hectic with people everywhere (luckily, my husband is knowledgeable with using public transportation in different countries), Shona planned 1st class accommodations along with room for our big luggage which was key when traveling.
Overall, this was a trip of a lifetime. Shona planned the perfect blend of fun stuff for my kids (Universal Studios, sumo wrestling, anime) and historic stuff for me and my husband. It was busy and we were tired, but it was worth it! The communication before and during our trip was great. Everyday, we would get a text with all the information we needed for the day (tickets, which public transportation to use, locations on Google maps). As someone who usually plans our family vacations, using KimKim and having Shona plan everything made me feel at ease with no stress. Thank you to Shona, tour guides, drivers, and KimKim staff who made this trip one of the best we have experienced as a family. We look forward to having another trip with KimKim in the near future!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 19, 2025

Hi Rosemary .
Thank you for your heartfelt feedback—it inspires me to keep learning and striving so every traveler who trusts us, just like you, receives truly professional care. I’m grateful for your patience and cooperation throughout the journey, and I send my sincerest wishes to you and your family, The health and peace always be with you. Hope to see you again on your next trip .
Best
Shona

I am so glad we hired Sandy from Kim Kim for ...
Japan | Jul 8 - Aug 2, 2025

Ian
Ian L.
Los Angeles, CA | Reviewed on Aug 12, 2025
I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one... Read more

I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one being better than the previous, and we loved all bookings. I will use her services again. for our next trip. We went for 26 days to Japan and Thailand.

Hotel Reviews
Shiba Park Hotel
Tokyo

Nice accommodations. Great restaurant. I like how this hotel provides self-laundry service on every floor, though it was always busy and we couldn't use it ourselves. Great bar also.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

Step back in time to have an authentic old-fashioned Japanese experience. Loved the spacious room and the onsen.

Authenticity & Character
Location
Nice, picturesque mountains
Staff
Cleanliness & Comfort
The Gate Hotel Kyoto Takasegawa by Hulic
Kyoto

5 star hotel in the middle of Kyoto. Right in the middle of the town, with easy access to the city's attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel New Otani Osaka
Osaka

Great hotel and very comfortable lodgings right in the middle of the town. Walking distance to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

It was a cloudy day but great attractions. We got our Mt Fuji picture anyway thanks to some clever photography. Nice places to shop and eat close by. The funicular to the top of the hill was beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

I loved the Shibuya crossing and Parco Department store. Also we did some wonderful parks, shrines, and even the Emperor's Castle.

Quality of Experience
Guides, Drivers and Staff
Sam was amazing and very knowledgable.
Transport
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

It was fun. Not what we thought, but we liked the shrine, the city, and the cat cafe was wonderful.

Quality of Experience
The cat cafe.
Guides, Drivers and Staff
Very knowledgeable guide.
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Very fun! Also a very edifying experience.

Quality of Experience
Guides, Drivers and Staff
The guide was knowledgeable and friendly
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Beautiful grove, nice boat tour. I loved the tour of the temples. If you want to learn about Japanese history, this is the tour for you.

Quality of Experience
Guides, Drivers and Staff
The guide was a teacher and also knowledgable and friendly.
Transport
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

It was fun although my least favorite of the experiences we booked. I have never been through a tea ceremony. So it's worth doing if you haven't done it before. Funny thing if you go into a regular tea place, they will do a form of this if you order matcha.

Quality of Experience
Guides, Drivers and Staff
Osaka Highlights Bike Tour
Osaka Highlights Bike Tour
Japan

Loved this tour. Got to eat Okonomiyaki. Most of the biking is easy, with a lot of it downhill.

Quality of Experience
Food
Okonomiyaki is the best!
Guides, Drivers and Staff
Very knowledgeable and friendly; we thought this would be worse than it was since they changed the guide at the last minute.
Transport
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Very fun; got to do Japanese tie-dying, which was a last minute change due to another feature being unavailable. We had a blast with our tie-die. You should add this permanently to the tour. The village was fun, though far, and it gave us a unique experience. We are glad we did this tour.

Quality of Experience
Guides, Drivers and Staff
the guide was wonderful. She's a teacher and very friendly.
Transport
transport in an SUV, with comfy chairs!
Kyoto-Nara -Osaka
Kyoto-Nara -Osaka
Osaka

Very fun tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 13, 2025
Dear Ian, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand. It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we... Read more

Dear Ian,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand.

It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we arranged.

We also truly value your feedback about the hotel. Your insights are incredibly helpful to us as we strive to continuously improve our services.

We hope to have the pleasure of welcoming you back on your next adventure!

Best wishes always.
Sandy

Our local specialist, guides, and drivers were awesome!
Japan | Jul 19 - Aug 1, 2025

Josh
Josh M.
Chicago, IL | Reviewed on Aug 04, 2025
Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.
All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always... Read more

Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.

All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always easy for them, but they did a wonderful job despite some challenges that occurred during our daily activities and tours.

A big thank you to everyone who helped make our trip a great success!

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

The location was perfect! The staff was extremely kind and helpful. Everything was very clean. The breakfast buffet was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

This was probably my favorite hotel I've ever stayed at. The design and decor was phenomenal. Everything was very clean. The breakfast buffet was amazing! The location was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka Shinsaibashi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bathroom sink area was rather small it was very dimly lit.
Activity Reviews
Full Day Yokohama Tour with Cup Noodles Museum
Full Day Yokohama Tour with Cup Noodles Museum
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Osaka Castle and Shinsaibashi Tour
Full Day Osaka Castle and Shinsaibashi Tour
Osaka

We loved learning about the history of the Osaka castle.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

The boat ride to see mount Fuji was disappointing because the mountain was behind clouds. This is not the fault of our guide. We also got caught in a thunderstorm downpour that day, which added some spice to our day. We were not able to complete the full experience our guide had planned for us because of the rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
Japan

We had good experiences riding the bullet trains.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

We loved learning about the traditional tea ceremony and dressing up in the traditional clothing and taking photos together.

Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Miyajima island and the shrines on the water were so beautiful! Our guide had some extra challenges with our group that day, and she did an amazing job with dealing with the circumstances to ensure we could finish seeing all the things and the museum in Hiroshima.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 06, 2025

Hi Josh,
Thank you for such thoughtful and thorough Review on every aspect of this trip. I read every word carefully and took detailed notes—it will truly help me improve my work. I’m sincerely grateful to your entire family for your patience and trust; there’s so much I still need to refine, yet you’ve given me such generous praise. You’ve just joined my “angel-client” list! I wish you all a future filled with smooth days, happiness, and good health, and really hope see you next trip!
Best
Shona

Guides: Siem Reap- Our guide and driver were ...
Thailand | Jun 18 - Jun 28, 2024

ashley
ashley c.
Lebanon, NH | Reviewed on Aug 04, 2025
Guides: Siem Reap- Our guide and driver were perfect. Thank goodness our guide knew all of the best spots to see. His itinerary was much better than the one provided by KimKim. Bangkok- Guide and driver were perfect. Tammy knew all of the best spots, the best itinerary- again, much better than listed on Kimkim itinerary. Chiang Rai and Chiang Mai- Driver great. Our guide was nice but her English was terrible. She only spoke when we asked questions, and most of the time she could not... Read more

Guides: Siem Reap- Our guide and driver were perfect. Thank goodness our guide knew all of the best spots to see. His itinerary was much better than the one provided by KimKim. Bangkok- Guide and driver were perfect. Tammy knew all of the best spots, the best itinerary- again, much better than listed on Kimkim itinerary. Chiang Rai and Chiang Mai- Driver great. Our guide was nice but her English was terrible. She only spoke when we asked questions, and most of the time she could not understand us. She veered off of our KimKim plan as she did not want to go to Myanmar. Phuket- Guide and driver fine. She was nice but was never really our guide. All she did was ride in the car while we were driven to hotel, airport and Phi Phi island boat excursions.
Hotels: Siem Reap- Perfect!!! Bangkok- Perfect. Chiang Rai- A bit old and dated, but perhaps the nicest one in that area. Chiang Mai- Loved this hotel! Phuket- Dreadful. I put 100% faith in what you chose and planned. First the hotel was huge- we wanted small. It was a family one and we only wanted adults. It was on the west coast where swimming was too dangerous. How was I to know that? Also, yes, I did say I wanted Phuket, but I wish Kelly had suggested other options, like Koi Samui. I had no idea Phuket was going to be so crowed, I hated the hotel, and was really disappointed that we couldn't even go into the water.
Activities: Siem Reap- Awesome. Loved all the Ankors, and again, so grateful our guide knew the places to take us that were not on our KimKim itinerary. The street tour was fine, but we were so tired. I liked the village tour, but seeing that we are supposed to be very careful about food, I didn't eat anything, but my daughter did, and she got really sick. The timing was off for the lake tour- to the airport, we arrived way too early. Bangkok- Again, thank goodness for our guide. She was always ready with a snack, water, a wipe. She took us on the best adventures. But again, she got us to the airport 4 hours before our flight. Bad planning on KimKim. Chiang Rai-Unfortunate that our guide wouldn't take us to Myanmar even though on our itinerary. The gardens were pretty. We loved the boat ride. The opium museum was super dated and could give the information in a better way. The Karen village was the worst. It felt like we were looking at animals in a zoo. Chiang Mai- The elephants were the best! Phi Phi islands were cool- although SO many people. KimKim has to get better at just leaving the facts on the itinerary- 1. What time pick up. 2. What to wear. 3. What to bring. 4 How long drive times and activities. 5. What time home .

Hotel Reviews
Katathani Phuket Beach Resort
Phuket
Authenticity & Character
Location
Terrible location. Can't swim as ocean too dangerous
Staff
Cleanliness & Comfort
RatiLanna Riverside Spa Resort
Chiang Mai
The Riverie by Katathani
Chiang Rai
Chatrium Hotel Riverside Bangkok
Bangkok
Borei Angkor Resort & Spa
Siem Reap
Activity Reviews
Full Day Phi Phi Island & Khai Island by Speed Boat Tour(Join-in)
Full Day Phi Phi Island & Khai Island by Speed Boat Tour(Join-in)
Phuket
Full Day Elephant Jungle Sanctuary Experience
Full Day Elephant Jungle Sanctuary Experience
Chiang Mai
Drive back to Chiang Mai with a visit to Karen village, blue and white temple
Drive back to Chiang Mai with a visit to Karen village, blue and white temple
Chiang Rai
Full Day Golden Triangle and Doi Tung Royal Project Tour
Full Day Golden Triangle and Doi Tung Royal Project Tour
Chiang Rai
Maeklong Railway Market and Damnoen Saduak Floating Market
Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok
Private Night Food tour with TukTuk with car and guide pick-up at hotel
Private Night Food tour with TukTuk with car and guide pick-up at hotel
Bangkok
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap
Full Day Tour to Angkor Thom and Angkor Wat
Full Day Tour to Angkor Thom and Angkor Wat
Siem Reap
Old Siem Reap Evening Food Tour at Sunset
Old Siem Reap Evening Food Tour at Sunset
Siem Reap

We are warned again and again about fruit, veggies and water. Yet we were taken to a remote village to be fed their food. My daughter got very sick.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Aug 06, 2025
Hi Ashley,
Thank you so much for taking the time to share such detailed feedback on your recent trip. I'm truly glad to hear that many parts of your journey — especially in Siem Reap, Bangkok, and Chiang Mai — were memorable, and that you had some excellent experiences with the guides and drivers there.
I'm especially happy that the guides in Siem Reap and Bangkok went above and beyond to enhance your trip with their local knowledge and personal touch. That’s exactly the kind of experience... Read more

Hi Ashley,
Thank you so much for taking the time to share such detailed feedback on your recent trip. I'm truly glad to hear that many parts of your journey — especially in Siem Reap, Bangkok, and Chiang Mai — were memorable, and that you had some excellent experiences with the guides and drivers there.

I'm especially happy that the guides in Siem Reap and Bangkok went above and beyond to enhance your trip with their local knowledge and personal touch. That’s exactly the kind of experience we hope to create for our travelers.

That said, I want to sincerely apologize for the areas where the experience did not meet your expectations, particularly in Chiang Rai and Phuket. Your comments about the guide’s communication challenges and the deviation from the itinerary are very concerning, and I will be addressing this with our local partners to ensure proper training and clarity moving forward.

Regarding the hotel in Phuket — I deeply regret that it did not match what you were looking for. Thank you for pointing out the mismatch in style and location. In the future, we’ll be more proactive in offering alternative options such as Koh Samui, especially when adult-only or less crowded environments are preferred. Your comment about water safety and beach suitability is especially helpful — this is something we’ll be sure to highlight more clearly going forward.

I also appreciate your notes on itinerary clarity. Your suggestion to include precise details like pickup times, dress codes, what to bring, drive times, and return times is excellent. We are currently reviewing our itinerary formats and will use your input to improve the experience for future travelers.

Regarding the food incident during the village tour — I’m truly sorry to hear that your daughter became ill. While we always aim to include authentic local experiences, we will ensure guides provide clearer advice on food safety, especially when allergies or sensitivities are involved.

Once again, thank you for your honesty. Feedback like yours is invaluable — it helps us grow and provide better experiences. If there’s anything I can do to follow up on any part of your trip or assist you in planning future travel, please don’t hesitate to reach out.

Warm regards,
Kelly

Great planning and preparation by Shona. We ...
Japan | Jul 4 - Jul 14, 2025

R
Reza B.
Charlotte, NC | Reviewed on Jul 29, 2025
Great planning and preparation by Shona. We did hit a snag, but kimkim jumped on it and resolved. I highly recommend using them over others. The trip cost was a fraction of what others charge after getting proposals from several others for same activities. Read more

Great planning and preparation by Shona. We did hit a snag, but kimkim jumped on it and resolved. I highly recommend using them over others. The trip cost was a fraction of what others charge after getting proposals from several others for same activities.

Hotel Reviews
Mitsui Garden Hotel Ginza gochome
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka Shinsaibashi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The breakfast offered was awful compared to other hotels on our trip
Activity Reviews
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Food was awful! I cant believe I paid for a tour that involved food and it was awful in Japan. Only place we ate that was bad during 11 days.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo
Quality of Experience
Ho Pot was not good.
Guides, Drivers and Staff
Transport
Ramen Cooking Class Experience
Ramen Cooking Class Experience
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Historical Highlights Bike Tour with UNESCO Zen Temples
Kyoto Historical Highlights Bike Tour with UNESCO Zen Temples
Kyoto

Great Guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jul 30, 2025

Hi Reza,

Thank you so much for your kind words! I’m really happy to hear you felt supported throughout the trip, even with the little snag we hit. It means a lot that you’d recommend us, and I’m so glad we could help create a great experience at a fair value.

Wishing you and your family many more wonderful adventures ahead, and I’d love to help anytime in the future!

Warm regards,
Shona