Odynovo Tours Co., Ltd

We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip.

The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make sure things were going as planned.

There were many cities and adventures we wouldn’t have chosen without Eleanor’s recommendations (such as 2 short day hikes along the Nakasendo Trail and Kiso valley, tea ceremony in Kyoto, onsens and sentos at all hotels). The guides and drivers recommended by Eleanor were all excellent. Japan was absolutely memorable and fantastic on all levels. We look forward to going back. I highly recommend Eleanor and kimkim if you are planning a trip to Japan.

We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing.

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Very modern city hotel. Very clean quite and comfortable. Helpful staff. Breakfast buffet at their main building was excellent.

Authenticity & Character

It's a very modern hotel - clean, quiet and comfortable.

Location

Fun to be right in the Asakusa area and easy access to subway

Staff

Cleanliness & Comfort

Tokinoyu Setsugetsuka

Hakone-machi

Clearly a good resort experience with baths and very close proximity to the transit needed to make the loop

Authenticity & Character

If you like to dress up - they provide all the robes and such. Very nice hot baths and spacious rooms. However zero flexibility with set menu and over the food is average taste

Location

2 minute walk from train station / cable car

Staff

Had issues communicating and had issues with seating on reserved 2nd day dinner. We were first in lline for our shift and they sat us (initially in a dark corner table with no view of anything- while the many garden view tables were all open and available. After a few challenges trying to communicate our issue they finally re-sat us at a good view table. But it was not friendly and barely accommodating. No flexibility and as non Japanese speakers found communication bumpy.

Cleanliness & Comfort

Large clean room - plenty of towels and good garden view

Hotel Vischio Kyoto by GRANVIA

Kyoto

Nice quiet room. Really amazing breakfast buffet. Location next to train station made navigation and transfers really accesible

Authenticity & Character

Great shower - clean and comfortable - Japanese food available at breakfast buffet

Location

2 minute walk to train station

Staff

Cleanliness & Comfort

Very clean. Firm beds

Activity Review

Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)

Kyoto

Yuki our guide made this our top highlight of all our time spent in Kyoto. Especially enjoyed the pacing and allowing us some peaceful time to soak in the very private Zen garden. She also moved us thru the more busy tourist areas, finding great spots for pictures and explanations. Tofu lunch was amazing, best authentic food on our entire trip in a beautiful house (glad we ate there over the temple lunch which was not available that day). Plus she sent us over 50 photos she took of our day together. Yuki also was extra special post tour - riding the train with us to get us right to the market and taking extra time later to send suggestions for a shop in Toyko where we might find masks (we collect masks from our travels). Yuki made the whole day exceptional

Quality of Experience

Great locations, Guide and Learnings - highly recommend (especially for the less touristy stops)

Guides, Drivers and Staff

Yuki is exceptional

Transport

it was a walking tour -

Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan.

Hotel Reviews

Richmond Hotel Premier Tokyo Schole

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Onyado Nono Matsumoto Natural Hot Spring

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Morino Hotel

Kiso

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Taoya Kisoji

Tsumago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Royal Park Hotel Kyoto Umekoji

Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hiroshima Tokyu REI Hotel

Hiroshima

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Karuizawa Hotel Longing House

Karuizawa

This was our least favorite town we visited, and our least favorite hotel. It is far from the hiking trail and the activity in the city. It had the least authentic Japanese vibe of everywhere we visited. The huge old dirty teddy bears sitting out in the rain were not a welcome greeting. The outstanding customer service we received throughout Japan was lacking in this town and this hotel. The room was fine. The breakfast was good. I would not recommend visiting this town or this hotel.

Authenticity & Character

Throw away old disgusting giant teddy bears that contaminate both indoor and outdoor spaces.

Location

There could be a free shuttle from the train station.

Staff

No one at desk, have to ring a bell and wait.

Cleanliness & Comfort

Activity Review

Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple

Tokyo

Naomi

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Japan was a positively life altering experience and the team at kimkim really executed a beautiful itinerary and took care of all of the arrangements for us.
Our specialist Jessica was very responsive and was available to answer any questions or concerns. Her itinerary for us flowed and that was the overall feeling for our time in Japan.
Our guides Chinami ( Hakone) , Fumiko ( Tokyo), Yoko (Kyoto) and Takehiko ( Kobe) did an outstanding job explaining the highlights of our sightseeing and handling the transportation details in a timely and expert manner. They were warm and informative and we had a lot of fun learning about Japan from them.
The kimkim app was invaluable in keeping us on track and not overwhelmed as we covered a lot of places in 10 days. It was nice to have a record of everything we did on a daily basis because the app did all the work! In short we loved our experience with kimkim and would use them again to plan a memorable trip.

The trip took us to good locations and we saw what we came to see. However, much of the best parts of the trip were without the guides provided. Only two guides out of the many we had were memorable. The others were so-so or poor. In some cases, proficiency with English was insufficient to have meaningful conversation. On the trips, the food was commonly not great. In some cases, no choice about the specific meal was provided. In other cases, the meals were up to us to find with no particular guidance. The foodie night in Osaka led us to mediocre quality street food. The plan had problems. The plan had us go to a restaurant in Kyoto that was closed on that day. The plan scheduled us to go to the same temple on both of the first two days. We asked for a change ahead of time but that change was not communicated to the guide before we got there (or at least, she was unaware of the change). In one case, the plan sent us to a destination that intended us to climb many stairs but no notice of that was communicated in the plan. Given our age, that was a potential problem. Fortunately, we were with one of the good guides who noticed this and was able to take us to an alternative destination. The hotels were largely fine, although the ryokan in Hakone felt more like a commercial hotel than an inn. There was no indication in the guide that the train trip from Osaka to Kanazawa started with a local train and then transferred to a bullet train. Given the expense, I would not use kim kim again, but would pick local guides via Get your guide or equivalent.

Our Japan tour had something for everyone. We especially enjoyed the smaller places- Hakone, Koyasan and Nara. Food was excellent, kids stayed interested and we decided before we had even left that we will need to go back!

Hotel Reviews

Asakusa View Hotel Annex Rokku

Tokyo

Great location and big breakfast buffet.

Authenticity & Character

Location

Right near station , shrine and restaurants in Asakusa

Staff

Cleanliness & Comfort

MIMARU Osaka Shinsaibashi West

Good for families, otherwise quite basic

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mimaru Kyoto Station

Kyoto

Close to Kyoto station. Fairly basic.

Authenticity & Character

Location

Not near many sights, but close to station.

Staff

Lo

Cleanliness & Comfort

Mt. Koya temple stay

Koyasan

Authentic Japanese temple stay.

Authenticity & Character

Location

Close to the center of town

Staff

Friendly and explained everything well

Cleanliness & Comfort

Hotel Gracery Shinjuku

Tokyo

Gritty neighborhood, only dirty place we encountered in Japan. Inside the rooms were quite small, even by Japan standards. Didn’t find the novelty of the Godzilla to outweigh the vibe of the neighborhood that was not at all family friendly.

Authenticity & Character

Location

Good if you want that specific scene, but not our vibe.

Staff

Cleanliness & Comfort

Activity Reviews

Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven

Tokyo

Samurai and Ninja Museum with Experience

Kyoto

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Excellent way to enjoy kimonos and participate in a tea ceremony

Quality of Experience

Full Day Osaka Discovery with Cup Noodles Museum

Osaka

The Cup Noodles museum was fun, but we didn’t need a guide here and she didn’t even help us by translating despite participating in the activity herself. She was hard to hear and kids thought she was mean

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka-Nara Day Trip

Osaka

Quality of Experience

Guides, Drivers and Staff

Guide was excellent and gave us some personalized tips.

Transport

A Hands-on Cooking Experience: Nigiri Sushi and More

Tokyo

A bit long for our group- more geared toward adults

Quality of Experience

Guides, Drivers and Staff

Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo

Tokyo

Quality of Experience

Guides, Drivers and Staff