Odynovo Tours Co., Ltd

One visit to Japan was very wonderful. Kimkim the traveling agency was really helpful. Our tour guides were very friendly and helpful. My grandkids boys really enjoyed our visit to most of the places went. The shibuya sky and shibuya crossing in Tokyo the busys cross street in Tokyo it is a.lot of fun to see the volume of people crossing with their camera 📷 talking fotos. I was very worried about traveling to Japan because we were black but I had nothing to worry about, we felt very comfortable . I will encourage tourists to use kimkim for to all their destinations.

Hotel Reviews

Hotel Forza Osaka Kitahama

Osaka

This hotel is in the center of the city and it is easy to connect to wherever u want to go

Authenticity & Character

Location

In the center of the city and easy to move around

Staff

Very friendly and easy to communicate with them in English

Cleanliness & Comfort

Hotel very very clean and delicious breakfast

Park Hotel Kyoto

Kyoto

Hotel clean and in the center of the city

Authenticity & Character

The food is good the staffs are very friendly

Location

It is easy to get transport and in the center of the city

Staff

The staffs are very friendly and helpful

Cleanliness & Comfort

Kimkim is a very reliable travel agency to work with

Hakone Hotel Kajikaso

Hakone

The fin part of this hotel is the Japanese style bed and the hot springs

Authenticity & Character

The Japanese style bed room make a lot of difference and a good experience

Location

It is in the center of the city so getting access to the train station 🚉 was easy

Staff

Cleanliness & Comfort

The hotel in very clean

the b asakusa

Tokyo

Amazing in the center of all the activities in Tokyo

Authenticity & Character

The staffs are very helpful

Staff

Very helpful

Cleanliness & Comfort

The hotel in very very clean

Activity Reviews

Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

Half Day Nara Park & Todai-Ji Temple

Japan

From Hakone to Kyoto

Japan

Enjoy Temples & Bamboo Grove in Kyoto with Your Family

Kyoto

Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway

Japan

Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven

Tokyo

Excellent service throughout the entire process. From the planning stages to the final day of the trip, the team was attentive and helpful. When I missed the pickup time for a scheduled tour, my advisor was quick to help me catch up with it. Every driver was polite and took the extra time to not only get me to my destination but also guide me through an unfamiliar country. I could not have hoped for better help.

Hotel Review

Lemong Hotel

Very helpful staff and I placed perfectly in Seoul. You are only ever a few minutes walk from any convenience you could need, and a great market Street only a few blocks to the north.

Authenticity & Character

Location

Close to anything you might need.

Staff

Very helpful

Cleanliness & Comfort

Activity Reviews

Seoul Highlights: Gyeongbok Palace, Insadong & N Seoul Tower

Seoul

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Gyeongju National Museum and Tumuli Park Tour with Night View

Gyeongju

Quality of Experience

Guides, Drivers and Staff

Transport

Private Gyeongju UNESCO Highlights Tour with Local Ryan

Gyeongju

Very helpful guide with an intimate knowledge of gyeongju and its history.

Quality of Experience

Guides, Drivers and Staff

Transport

Jun was our guide for four days in Seoul. He was lovely, very friendly and knowledgeable. He humored all of our requests, including driving us to an obscure part of Seoul with very NARROW streets to see where our mom used to live (in the 50’s).! I would say he became a friend during our time with him. Jiyoung
was our guide in Jeju and drove us all over, showing us the things that only a resident of Jeju could know. The trip was well planned and the hotels were spectacular! The Parnas on Jeju had an outstanding pool with a view of the ocean and the Lotte and Conrad in Seoul had extensive and excellent breakfast buffets. Overall a most memorable trip that I will remember forever.

I will start by saying I loved Japan. The itinerary was based on a trip another kimkim representative – who had left kimkim – had put together but was still on your web site, and that trip really appealed to us. What we did do was a nice mixture of cultural things (shrines, temples, even riding the subway) and food-oriented activities – sushi making class, ramen making class, sake tasting, street food tour, sushi and waygu beef tasting, etc. This is a nice way to get to see Tokyo, Kyoto, and Osaka in a relatively short time. I now have a better idea of what we can do ourselves in terms of getting around, and what we need help with.

Our tour guide in Tokyo was one of the best we have ever had anywhere. I mean it. She was super!!!! Not only did she know a great deal about Japanese history and culture, but even while we were waiting for things, she would explain things – like bowing, etc. She also gave us tips about keeping cool - -5 degree neck towels, using a small fan, using a spray to cool us down. These are ‘forever” tips, and I just shared them with our daughter who is heading to Italy.

Our guide in Kyoto and Osaka was fine and extremely nice, but she did not have a depth of knowledge – particularly about food – and I believe her English was not quite strong enough. She was adaptable, however, and found us a place to buy knives and other things we asked about. So overall I thought she did a good job. Thus, we found her very responsive and helpful, despite the bit of English problem. And since I was in Japan without being able to speak more than a modicum of Japanese, one can hardly complain!

My main concern is with communication problems with our main travel agent Eleanor. We found it impossible to get detailed itineraries in advance. We waited for a very long time to get picked up in the Tokyo airport. We did not see anyone with a sign when we left baggage claim, and walked outside. We kept asking where the driver was, but couldn’t seem to get an answer. I felt very bad for him, and I still have absolutely no idea where he had been waiting. A simple email, text, or message on What’s App with his exact location would have been helpful. All we got was “he was there” and a photo of his sign. I think I sent the message “where” about 5 times.

For our foodie tour, it was super unclear where we were expected to get to. One set of itineraries said we needed to get to that part of Tokyo by subway. Another said we were to get driven there. We were very mixed up about pick-up and meet up times and places on many occasions. While taking the subway at rush hour in a new city would have been challenging, and we were glad to be driven and picked up, a detailed itinerary would have solved this problem.

We had another extremely stressful incident getting on the bullet train in Tokyo to head to Kyoto. We almost missed our train, because we were not given whatever “code” we needed to scan at the entrance. I sent a lot of messages on this one, and the bullet train person ran us to the gate and got us through somehow. Luckily a person named Jonathan sent us the correct bar codes or we wouldn’t have been able to exit either.

When we were leaving to fly home, Eleanor sent us a message late the night before and said the car would pick us up at 11 am (for a 12:45 pm flight to Tokyo – then U.S.) and the driver sent us a what’s app message that he would pick us up at 11:20 pm – and neither time was acceptable. It was over 30 minutes to get there by car, and we had baggage to check. Having less than an hour to get checked in for what is an international flight technically is just crazy. When I saw this the night before, I immediately sent a message through the Kimkim app that we needed to be picked up by 10 a.m. at the latest. Eventually this got arranged, and the new driver was very prompt the morning we left. However, a question to us before hand of how much time we needed and when we would like to get picked up would have saved a lot of late night scrambling on the part of Eleanor.

I view these issues as a lack of ability to provide detailed itineraries for the entire trip, with times, bar codes, meeting spots, etc. in advance – certainly by at least 2 days in advance. Receiving this late at night the day before a specific set of activities was difficult. By providing detailed itineraries in advance, we wouldn’t have a panic late at night. This all adds up to insufficient clarity and timeliness in the communications from Eleanor.

Overall, the trip was great. I adored Japan, and I cannot wait to go back. It is unfortunate that we had the communication difficulties we had. We did not have any of these problems on our February trip to Costa Rica – nor when my husband used your group in Morocco.