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Odynovo Tours Co., Ltd

We are a tour operator with a dedicated team of local specialists in Japan, South Korea, Thailand, the Philippines, and China who are enthusiastic about delivering exceptional service. Using our solid local connections and extensive knowledge of the destinations, we will help you create your dream vacation. Every year, thousands of discerning travelers work with us to customize their trips. Over 90% of them rate their experience as excellent. It's easy to see why: they get the experience created based on their interests and needs, travel without hassle as every detail is well taken care of, and return with memories that will last for a lifetime.

Odynovo Tours Co., Ltd is part of the following groups: Japan Travel Agents, China Travel Agents, South Korea Travel Agents

Featured trips & expertise

Top itineraries and travel advice
Japan's Golden Highlights: Tokyo, Kyoto & Osaka - 10 Days
This 10-day excursion is the perfect introduction to three of Japan's most notable cities. Following the ancient "Golden Route," your trip starts in Tokyo, where you'll take a...
Best of South Korea: Seoul, Andong, Busan & Jeju Island - 10 Days
Explore South Korea's cultural highlights and natural wonders on this 10-day itinerary. The adventure begins in Seoul, where you'll explore the urban culture and street food...
Best of South Korea & Japan: Seoul, Busan, Tokyo & Kyoto - 14 Days
See the best of South Korea and Japan as you cross the two nations by car, plane, and train. Learn about culinary traditions at busy markets in Seoul and Busan, then explore...

Recent Trip Reviews for Odynovo Tours Co., Ltd

Japan 2026
Japan | Jun 28 - Jul 12, 2026

Kiran
Kiran N.
Briarcliff Manor, NY, USA | Reviewed on Jul 27, 2026
We had booked a 2 week trip to Jopan in June/July 2026. . We enjoyed the trips with the guides Ayumi San ( trip to Nikko ), Sunny San ( Kyoto ) , Yoshido San ( Nara and Osaka ) and Mayumi San ( Hiroshima) providing much needed background information on the place so we could get a broader perspective and have a richer experience.
A special thanks to Sandy who worked with us patiently, built and implemented an itinerary which worked for us. The accommodation, connectivity with trains and... Read more

We had booked a 2 week trip to Jopan in June/July 2026. . We enjoyed the trips with the guides Ayumi San ( trip to Nikko ), Sunny San ( Kyoto ) , Yoshido San ( Nara and Osaka ) and Mayumi San ( Hiroshima) providing much needed background information on the place so we could get a broader perspective and have a richer experience.
A special thanks to Sandy who worked with us patiently, built and implemented an itinerary which worked for us. The accommodation, connectivity with trains and personal transports made the trip enjoyable so we could look forward to the places rather than logistics.

Hotel Review
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo

Location was super convenient , 10 min walk to Ginza, close to many train lines. Was pleasantly surprised to see the room was quite spacious for 3 people ( 2 adults and a teen ) . The morning buffet had a lot of options especially considering we are vegetarians.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren

Japan food tour
Japan | Jul 18 - Jul 25, 2026

S
Steven M.
New Brighton, MN | Reviewed on Jul 26, 2026
First, I should say we had a fun and memorable trip to Japan. We did pretty much everything we had in mind, and many things were good. The shortcomings were in the details. Although it is not the fault of the travel agent or Kimkim, the part of Japan in which we traveled is very hot and humid in July. We really should have gone during a different time of year. Many of the fine details arranged by the travel agent were problematic. For example, we arrived in Tokyo via Mongolia Air, which uses... Read more

First, I should say we had a fun and memorable trip to Japan. We did pretty much everything we had in mind, and many things were good. The shortcomings were in the details. Although it is not the fault of the travel agent or Kimkim, the part of Japan in which we traveled is very hot and humid in July. We really should have gone during a different time of year. Many of the fine details arranged by the travel agent were problematic. For example, we arrived in Tokyo via Mongolia Air, which uses terminal 2. Our driver was waiting for us in terminal 1. It took over an hour and a lot of angst to connect with our driver. The travel agent had our flight information, and should have directed the driver to the correct terminal. Another example, is our departure from the Osaka airport. The travel agent told us our driver would pick us up at our hotel at 11:00. The driver sent us a text saying he would get us at 11:20. Our flight boarded at noon. It was a half hour drive to the airport, and it took us an hour and fifteen minutes to get into the terminal, check our luggage, get through security and walk to our gate. Obviously, there was a scheduling problem. We did insist on an earlier pickup, which happened. The quality of the tours varied. We had a guide for a day in Tokyo who was possibly the best guide we have ever had. She taught us so much about Japanese history, culture and religion. She was a wonderful traveling companion, and her English was excellent. We had a different guide for three days in Kyoto and Osaka who was a poor guide. She was very nice and friendly, and she was great at navigating between sites. She knew a few historical dates, but she really taught us nothing. And her English was poor. The quality of some of the things we did was variable. We did an excellent ramen making class. Our sushi making class was superficial. We did not even get to cut our own ingredients. The sake class and museum were nothing more than an ad for one sake company. It taught us absolutely nothing and was a waste of time. I expect a travel agent to be more selective. I could have done better using Trip Advisor. In summary, the quality of the trip was variable. Due to the problems, I really am not sure if we will use Kimkim again.

I will mention that we started our Asia trip with two weeks in Mongolia. We used a different travel agency for that portion of the trip. Our Mongolia experience was absolutely perfect in every way.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 27, 2026
Hi Linda and Steven,
Thank you for sharing your feedback with us. Although you mentioned that some issues were not caused by my mistake, I have to be honest that I was quite surprised and saddened to receive such a low rating. I truly value every client's experience, so I carefully reviewed each point you mentioned and investigated the details with our local team. Regarding your airport arrival: On the day you arrived, I received your email approximately 90 minutes after your flight had... Read more

Hi Linda and Steven,
Thank you for sharing your feedback with us.

Although you mentioned that some issues were not caused by my mistake, I have to be honest that I was quite surprised and saddened to receive such a low rating. I truly value every client's experience, so I carefully reviewed each point you mentioned and investigated the details with our local team.

Regarding your airport arrival:

On the day you arrived, I received your email approximately 90 minutes after your flight had already landed. By that time, the waiting time had already exceeded the included service period, and the additional waiting fee had occurred. I personally covered this extra cost for you because I wanted to make sure your arrival experience was handled smoothly.

You mentioned that you could not find the driver. Once we received your message, the driver immediately started looking for you. Since Narita Airport is very large, occasionally guests and drivers may miss each other, especially when there is no guide service included. To help keep the travel budget balanced, airport transfers in Japan are usually arranged with a private driver only rather than a guide meeting service.

We also checked the driver's location records, and they confirmed that the driver was waiting at Terminal 2 as scheduled.

Regarding your departure from Osaka:

Your flight was a domestic flight from Osaka to Tokyo, so the transportation schedule was arranged based on the recommended airport arrival time for domestic flights. The original pick-up time was scheduled for 11:00 AM. After receiving your request to arrive at the airport earlier, we adjusted the pick-up time to 10:00 AM to accommodate your preference.

Therefore, I was a little confused about the 11:20 AM timing mentioned in your review, as I could not find this request in our previous communication. We also checked the communication records between the driver and your family, and the driver arrived at your hotel at approximately 9:50 AM that day.

Regarding the Kyoto guide:

I did ask for your feedback about the guide and the overall experience during your trip. However, at that time, you did not mention that the guide's English ability was below your expectations. If I had received this feedback during the trip, I would absolutely have tried my best to arrange a replacement guide.

The guide provided service for your family for three days, and during that period I also checked with you regarding the guide service and activities. Your replies did not indicate any concerns about communication difficulties, so unfortunately I did not have the opportunity to address this issue while you were traveling.

Regarding the activities included in your itinerary:

All activities and experiences were selected based on feedback from our previous travelers as well as our own destination research and local experience. The two activities you mentioned have generally received very positive feedback from our guests. Of course, every traveler has different expectations and personal preferences, and we completely respect that your standards may be different.

We are truly sorry that some parts of your trip did not meet your expectations. Please know that we have carefully reviewed every concern you raised because your feedback is important to us.

For future trips, we sincerely hope that if any issue occurs during your journey, you will contact us immediately. We are always here to help and make adjustments whenever possible. During your trip, I personally checked in with you regularly to see if there was anything you needed assistance with, and I truly wish we had received your feedback earlier so we could have had the opportunity to improve your experience in real time.

Thank you again for taking the time to share your thoughts. We appreciate your trust in allowing us to arrange your Japan journey and hope that your future travels will be even more enjoyable.

Warm regards,
Eleanor

Japan is great but Cannon is terrific
Japan | Jul 7 - Jul 17, 2026

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R Y.
Denver, CO | Reviewed on Jul 22, 2026
Our trip was magical, but many thanks goes to our travel specialist, Cannon. He provided the perfect amount of advice and planning so that we were able to experience everything we wants and then some. If anyone is planning a trip to Japan and your specialist happens to be Cannon, you are in great hands! Thanks Cannon! Read more

Our trip was magical, but many thanks goes to our travel specialist, Cannon. He provided the perfect amount of advice and planning so that we were able to experience everything we wants and then some. If anyone is planning a trip to Japan and your specialist happens to be Cannon, you are in great hands! Thanks Cannon!

Hotel Reviews
Kyoto Umekoji Kadensho - Private Bath Facility

Good hotel centrally located, however it was a bit smaller than expected. Loved how clean it was and the included breakfast was nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Hotel

Beautiful location and wonderful gardens! Dinner was great. However they wouldn't (or at least appeared) let us in to use the facilities until after check in time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Resort Club - Three Bed Room Villa

Perfect for our base when climbing Fuji. Close to 7-11 and walking distance to the train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Tokyo Bay
Urayasu-shi

Great hotel and location. Was our favorite hotel during the trip

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Drive to Hakone
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cannon Xiao
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Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jul 27, 2026
Dear Robert, Thank you so much for your kind words! It truly means a lot to me. I’m so happy to hear that you had a magical trip in Japan. It was a pleasure getting to know your travel style, helping you plan the details, and making sure the itinerary included the experiences that mattered most to you. Japan has so much to offer, and my goal was always to help you enjoy the journey at your own pace while discovering the culture, food, and unique moments that make Japan special. I’m very... Read more

Dear Robert,

Thank you so much for your kind words! It truly means a lot to me.

I’m so happy to hear that you had a magical trip in Japan. It was a pleasure getting to know your travel style, helping you plan the details, and making sure the itinerary included the experiences that mattered most to you.

Japan has so much to offer, and my goal was always to help you enjoy the journey at your own pace while discovering the culture, food, and unique moments that make Japan special. I’m very glad to know that the trip turned out to be everything you hoped for — and even more!

Thank you again for trusting me with such an important journey. I sincerely appreciate your recommendation and hope to have the chance to help you plan another adventure in the future.

Wishing you many more wonderful travels ahead!

Best regards,
Cannon

Read all Japan reviews

Great listener
South Korea | Jul 9 - Jul 19, 2026

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Janet D.
Los Angeles, CA | Reviewed on Jul 22, 2026
I planned & booked an international trip with Jessica, She made planning & booking of my trip to Seoul stress - less. What I like most about the planning process was that she listened to what I was looking for and what was important to me and just did exactly that. She guided me in the planning without pressure of doing what "most people do".... From day 1, she was interested in my goals of the trip which was - not bouncing from one place to the next and not going one day after another... Read more

I planned & booked an international trip with Jessica, She made planning & booking of my trip to Seoul stress - less. What I like most about the planning process was that she listened to what I was looking for and what was important to me and just did exactly that. She guided me in the planning without pressure of doing what "most people do".... From day 1, she was interested in my goals of the trip which was - not bouncing from one place to the next and not going one day after another without any rest. Days were flexible where if I wanted a free day, I could have a free day. Her responses were prompt and if they weren't she assured when she would respond.

Hotel Review
Orakai Insadong Suites

great service and good options of variety of rooms. However, our unit was a bit dirty.

Authenticity & Character
Location
walking distance to everything touist
Staff
Cleanliness & Comfort
dishes in the cabinet were dirty with food
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Jul 22, 2026
Hi Janet, Greetings from Jessica. Thank you so much for taking the time to share your experience! It was truly a pleasure helping you plan your trip to Seoul. I'm so glad to hear that you felt listened to and that the itinerary reflected what was most important to you. My goal is always to create a trip that suits each traveler's own interests and pace, so it means a lot to know that you enjoyed having the flexibility to explore and relax without feeling rushed. I also really appreciate... Read more

Hi Janet,

Greetings from Jessica.

Thank you so much for taking the time to share your experience!

It was truly a pleasure helping you plan your trip to Seoul. I'm so glad to hear that you felt listened to and that the itinerary reflected what was most important to you. My goal is always to create a trip that suits each traveler's own interests and pace, so it means a lot to know that you enjoyed having the flexibility to explore and relax without feeling rushed.

I also really appreciate your feedback about Orakai Insadong Suites. I'm pleased to hear that you enjoyed the location, room options, and service. At the same time, I'm sorry to hear that the cleanliness of your unit didn't meet expectations, especially regarding the condition of the room and the dishes. I'll certainly keep this feedback in mind when recommending accommodations and will share it with the hotel where appropriate.

Thank you again for trusting me with your trip. I hope you came home with wonderful memories of Seoul, and I'd love to help you plan your next adventure like Japan, China, Singapore and more destinations in Asia whenever you're ready!

Warm regards,

Jessica

Read all South Korea reviews

Great guides and Great fun in South Korea
South Korea | Jun 16 - Jun 30, 2026

Melissa
Melissa S.
Columbus, OH | Reviewed on Jul 20, 2026
My two 20ish daughters and I loved our Kim Kim tour of South Korea. I had waited until the last minute to book our tour, and Jessica communicated back and forth with me in a timely manner to decide on the appropriate amount of activities in Seoul, Busan and Jeju. I needed help choosing hotels, and Jessica booked great ones for us! She also chose knowledgeable private tour guides who made our trip fabulous. We really enjoyed her help booking an intimate traditional music concert for us music... Read more

My two 20ish daughters and I loved our Kim Kim tour of South Korea. I had waited until the last minute to book our tour, and Jessica communicated back and forth with me in a timely manner to decide on the appropriate amount of activities in Seoul, Busan and Jeju. I needed help choosing hotels, and Jessica booked great ones for us! She also chose knowledgeable private tour guides who made our trip fabulous. We really enjoyed her help booking an intimate traditional music concert for us music lovers! We felt especially well taken care of because Jessica booked great transfers, internal flights, and tour guides for us. Thanks Kim Kim.

My two daughters and I loved our three days in Seoul with our Tour Guide Sebastian. Sebastian expertly guided us to the sites we had requested and advised us on the best views. He even took a bunch of photos for us so we have great family pics. Sebastian also gave us great restaurant suggestions. One day, we had outdoor plans, and we were discouraged because it was raining heavily. Sebastian suggested fabulous alternative options so we could make the best of our schedule. One of his ideas was a bird sanctuary. He’d been paying attention and knew we loved birds! He saved the day! Sebastian was fabulous!

Danny was a fabulous tour guide for my daughters and me in Gyeongyu and Busan, South Korea. Danny noticed our interest in some particular historical sites and guided us through a local museum so that we could fully understand the region. It was awesome. He ushered us into a fabulous beef soup restaurant that was both economical and delicious. On our final day in Busan, he made it possible for us to visit the three temples we wanted to see with appropriate pacing for all the hiking. Danny did a great job helping us focus our touring on what we really wanted to see. Danny was a kind, fabulous expert!

Jimmie was an excellent tour guide on Jeju Island. He grew up in Jeju, so he told us about both modern and historical Jeju! He got us addicted to Black Pork and helped us find fabulous restaurants to eat well. Each day, he remained flexible about our plans so that we could enjoy the best activities at the right times of day. Jimmie made us feel like we were his guests in his hometown.

Hotel Reviews
Lotte City Hotel Myeongdong
Seoul

Nice posh hotel with all the amenities to make you feel like you are in a busy city.

Authenticity & Character
Swanky. Liked it!
Location
Right near everything. Handy convenient store inside. Delicious breakfast.
Staff
Staff was very kind and helpful to us on many occasions. They took care of our every need.
Cleanliness & Comfort
All guest spaces were clean and sparkling!
GG Hotel

This is a nice hotel in a small town. It remained nice and cool during some sweltering days. Rooms were spacious.

Authenticity & Character
Nice, sparkling lobby.
Location
Good location. The coffee shop with extensive menue right next door was extremely helpful.
Staff
Very helpful staff.
Cleanliness & Comfort
Fairfield by Marriott Busan
Busan

Nice amenities. Cash machine and vending machines in lobby. Restaurant served extra snacks in the evening. Nice breakfast in the morning with very attentive staff.

Authenticity & Character
Location
Fabulous location....close to the beach and shops.
Staff
Very nice staff.
Cleanliness & Comfort
Clean rooms with attentive room staff. Rooms were a bit snug.
Shilla Stay Jeju Airport

Lovely lobby and outstanding top floor restaurant that overlooked Jeju City. Delicious breakfast that we had trouble leaving.

Authenticity & Character
Cool atrium lobby with shiny marble. Very swanky.
Location
Shops directly outside the front door. Bus stop directly outside. Fabulous location.
Staff
Helpful staff.
Cleanliness & Comfort
Roomy rooms with everything we needed!
Activity Reviews
Full day tour with N Seoul Tower
Full day tour with N Seoul Tower
Seoul
Quality of Experience
Guides, Drivers and Staff
Sebastian expertly helped us fit in all the sites we wanted to see. He is an expert!
Transport
Garden of Morning Calm and Nami Island
Garden of Morning Calm and Nami Island
South Korea

Nami Island is a must see. It's worth half of a day!

Quality of Experience
Nami Island is a unique place with lots of fun activities and a lovely forest.
Guides, Drivers and Staff
Jinyeon: Korean Traditional Music Performance with Modern vibes
Jinyeon: Korean Traditional Music Performance with Modern vibes
Seoul

A lovely, intimate concert with friendly musicians. The musicians allowed us to ask them questions and take pictures with them. A great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Culture of Busan with Seokbulsa Temple
Discover the Culture of Busan with Seokbulsa Temple
Busan

Busan temples are fabulous. We loved the cable car rides so we could see all the neighborhoods in Busan.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Jeju: Mt. Hallasan and Tea Plantation
Enjoy Jeju: Mt. Hallasan and Tea Plantation
Jeju Island

We viewed the mountain from many spots. It's gorgeous.

Quality of Experience
Guides, Drivers and Staff
Transport
Jeju Discovery: Woljeongri Beach and Seongsan Ilchulbong
Jeju Discovery: Woljeongri Beach and Seongsan Ilchulbong
Jeju Island

Jeju is absolutely gorgeous. The beaches and neighboring cafes are friendly and wonderful.

Quality of Experience
Jeju is a unique place. You must eat the Black Pork yum!
Guides, Drivers and Staff
Jimmie was an excellent tour guide on Jeju Island. He grew up in Jeju, so he told us about both modern and historical Jeju! He got us addicted to Black Pork and helped us find fabulous restaurants to eat well. Each day, he remained flexible about our plans so that we could enjoy the best activities at the right times of day. Jimmie made us feel like we were his guests in his hometown.
Transport
Visit K-drama Locations in the Historic City of Gyeongju
Visit K-drama Locations in the Historic City of Gyeongju
Gyeongju

I'm so glad we visited Gyeoungju so that we could better understand the Silla kingdom's history. Our guide suggested we take time for the museum and we are SO glad we did. It had fascinating relics!

Quality of Experience
Guides, Drivers and Staff
Danny was a fabulous tour guide for my daughters and me in Gyeongyu and Busan, South Korea. . Danny noticed our interest in some particular historical sites and guided us through a local museum so that we could fully understand the region. It was awesome. He ushered us into a fabulous beef soup restaurant that was both economical and delicious
Transport
Danny's care was roomy and comfortable. We appreciated it!
Gamcheon Village, BIFF Square and Jagalchi Market
Gamcheon Village, BIFF Square and Jagalchi Market
Busan

Gamcheon Village and BIFF Square were a few of the highlights of trip to Busan. The quaint shops and friendly, arty atmosphere of Gamcheon Village were unique and fabulous. We got the shopping bug in BIFF square and loved the film sites.

Quality of Experience
Guides, Drivers and Staff
Transport
Seoul Highlights
Seoul Highlights
Seoul
Quality of Experience
Guides, Drivers and Staff
Sebastian expertly guided us to the sites we had requested and advised us on the best views. He even took a bunch of photos for us so we have great family pics. Sebastian also gave us great restaurant suggestions. We feel fortunate to have had Sebastian with us on our first ays in the city.
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Jul 21, 2026
Hi Melissa, Greetings from Jessica. Thank you so much for taking the time to share your wonderful experience. It was such a pleasure helping you plan your South Korea trip, and I’m so happy to hear that you and your daughters had such a memorable time. I’m especially glad that Sebastian, Danny, and Jimmie helped make your journey special. They are all wonderful guides, and it’s great to hear how they shared their knowledge, local insights, and thoughtful recommendations along the... Read more

Hi Melissa,

Greetings from Jessica.

Thank you so much for taking the time to share your wonderful experience. It was such a pleasure helping you plan your South Korea trip, and I’m so happy to hear that you and your daughters had such a memorable time.

I’m especially glad that Sebastian, Danny, and Jimmie helped make your journey special. They are all wonderful guides, and it’s great to hear how they shared their knowledge, local insights, and thoughtful recommendations along the way.

Thank you again for trusting me with your family’s adventure. I truly enjoyed working with you and hope to help you plan another amazing trip like South Korea, Japan, China and more destinations in Asia in the future!

Warm regards,
Jessica

Read all South Korea reviews

Our experience in S. Korea
South Korea | Jul 1 - Jul 10, 2026

C
Carrie W.
Ashburn, VA | Reviewed on Jul 17, 2026
The planning part was fine. The actual activities, guide, was the in some parts, unenjoyable. My biggest disappointment was the confusion with Lotte world as I'm sure I got charged for the most expensive tickets but they were sold out of that level by the time they were able to locate my tickets. The park itself was also confusing, but I'm aware that wasn't Kimkim's fault. Also, Jones, the tour guide/driver for quite a few of our excursions was not enjoyable and made us uncomfortable to the... Read more

The planning part was fine. The actual activities, guide, was the in some parts, unenjoyable.

My biggest disappointment was the confusion with Lotte world as I'm sure I got charged for the most expensive tickets but they were sold out of that level by the time they were able to locate my tickets. The park itself was also confusing, but I'm aware that wasn't Kimkim's fault. Also, Jones, the tour guide/driver for quite a few of our excursions was not enjoyable and made us uncomfortable to the point of us cutting short our days with him.

Jeju was our best part of the trip, thanks in part to our guide, Clover. She was interesting, knowledgeable and a joy to be with. She suggested activities to do on our free time, which we also enjoyed.

Overall, we enjoyed being in Korea, but I'm not sure I will use this company again.

Activity Reviews
Seoul Euljiro Night Food Tour
Seoul Euljiro Night Food Tour
Seoul
Quality of Experience
Guides, Drivers and Staff
Transport
Daegu Cultural Discovery: Dodong Seowon and Oriental Medicine Experience
Daegu Cultural Discovery: Dodong Seowon and Oriental Medicine Experience
Daegu
Guides, Drivers and Staff
Transport
Full Day Mt. Hallasan and Spirited Garden Tour
Full Day Mt. Hallasan and Spirited Garden Tour
Jeju Island

This was such a beautiful garden. Must see! Even got to meet the gentleman who started it all!

Quality of Experience
Guides, Drivers and Staff
Transport
Visiting K-Drama Filming Locations in Daegu: Keimyung University, Seomun Market, and More
Visiting K-Drama Filming Locations in Daegu: Keimyung University, Seomun Market, and More
Daegu
Quality of Experience
Guides, Drivers and Staff
Full Day Gyeongbokgung Hanbok Dressing & Namsan Tower
Full Day Gyeongbokgung Hanbok Dressing & Namsan Tower
Seoul

Our guide never offered or showed us where we could change into Hanboks, but the history of them was interesting. The your was good overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
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Jessica
Jessica Wang
Local specialist in South Korea | Replied on Jul 21, 2026
Hi Carrie, Greetings from Jessica. Thank you for taking the time to share your honest feedback with me. I really appreciate you sharing both the positive and negative parts of your experience. I’m very happy to hear that you enjoyed Jeju, and I’m especially glad that Clover was able to make that part of your trip memorable. She is a wonderful guide, and it’s great to hear that her local knowledge and suggestions helped you enjoy your time there. I’m truly sorry that some other parts of... Read more

Hi Carrie,

Greetings from Jessica.

Thank you for taking the time to share your honest feedback with me. I really appreciate you sharing both the positive and negative parts of your experience.

I’m very happy to hear that you enjoyed Jeju, and I’m especially glad that Clover was able to make that part of your trip memorable. She is a wonderful guide, and it’s great to hear that her local knowledge and suggestions helped you enjoy your time there.

I’m truly sorry that some other parts of the trip did not go as smoothly as you expected. I understand how disappointing the Lotte World ticket situation must have been, especially when you felt you may not have received the experience you had paid for. I will look into what happened so we can better understand the issue and improve our process.

I’m also sorry to hear about your experience with Jones. Having a guide who makes you feel comfortable and enjoy your day is a very important part of a private tour, and I appreciate you letting us know. I will share your feedback with our local team.

Thank you again for trusting me to help plan your Korea trip. I’m sorry we did not deliver the experience you were hoping for in every part of the journey, but I truly value your feedback and will use it to improve.

I hope we’ll have the chance to welcome you back someday and create a much better travel experience for you.

Warm regards,
Jessica

Eleanor did an outstanding job planning our family trip to Japan
Japan | Jul 2 - Jul 12, 2026

J
Jennifer B.
Los Angeles, CA | Reviewed on Jul 16, 2026
Eleanor did an outstanding job planning our family vacation trip to Japan. The itinerary was well‑organized, the tickets were handled smoothly, and the train directions were incredibly easy to follow. Every guide we met was knowledgeable, friendly, and made the experience even better. I truly recommend KimKim for anyone looking to book a stress‑free and well‑planned trip Read more

Eleanor did an outstanding job planning our family vacation trip to Japan. The itinerary was well‑organized, the tickets were handled smoothly, and the train directions were incredibly easy to follow. Every guide we met was knowledgeable, friendly, and made the experience even better. I truly recommend KimKim for anyone looking to book a stress‑free and well‑planned trip

Hotel Review
Hotel Emion Kyoto

The hotel is beautiful and the breakfast was amazing. Enjoyed all the options that were offered.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
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Great trip planning and help along the way.
Thailand | Jun 17 - Jun 25, 2026

Eric
Eric S.
Seattle, WA | Reviewed on Jul 16, 2026

My daughter and I recently used Kim Kim to help us plan our trip to Thailand. We spent two days in Bangkok and three days in Phuket. We also went to the Khao Sok National Park. At every step of the way, there was a representative that was there to let us know what to expect and help us get from one location to the next. We were allowed plenty of time to explore and do things on our own, but also booked several guided trips. We were helped at every step of the way to make the best of our trip. I could not be more satisfied.

Local specialist: Aileen Lee
Aileen
Aileen Lee
Local specialist in Thailand | Replied on Jul 17, 2026

Thank you so much for your wonderful review! 😊

It was truly a pleasure helping you and your daughter plan your Thailand adventure. I'm so happy to hear that everything went smoothly and that you enjoyed the balance of guided experiences and free time to explore on your own.

Hi Eric,

Thank you again for trusting us with your trip. I hope to help you plan another unforgettable journey in the future!

Warm regards,
Aileen

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I’m really glad I booked with kimkim!
Japan | Jul 5 - Jul 11, 2026

W
Will L.
Newark, NJ | Reviewed on Jul 16, 2026
This was a bucket list trip for me and it turned out really well. The itinerary was in line with my budget and was incredibly fun. A big part of what I was looking for was a great food experience. Check! I wanted to see historically and architecturally significant places. Check! I wanted fun local shopping where I could purchase goods not available in New York. Check! Some tour guides were a better fit than others, but everyone was professional and knowledgeable. They brought me to places I... Read more

This was a bucket list trip for me and it turned out really well. The itinerary was in line with my budget and was incredibly fun. A big part of what I was looking for was a great food experience. Check! I wanted to see historically and architecturally significant places. Check! I wanted fun local shopping where I could purchase goods not available in New York. Check! Some tour guides were a better fit than others, but everyone was professional and knowledgeable. They brought me to places I never would have found on my own.

In sum, I would highly recommend this outfit for booking a trip to Japan. I had a great time and got a lot of value for my money.

Local specialist: Hilda Yang
Hilda
Hilda Yang
Local specialist in Japan | Replied on Jul 21, 2026

Hi William,
I truly appreciate your fantastic feedback! It’s great to know we hit all the marks—culinary delights, architecture, unique shopping, and expert guides. Your recommendation means the world to us, and we hope to see you on another trip soon!
Warm regards,
Hilda

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Our 16-day adventure through Japan was an inc...
Japan | Jun 25 - Jul 10, 2026

Daniel
Daniel M.
Dallas, TX | Reviewed on Jul 15, 2026
Our 16-day adventure through Japan was an incredible experience, and we truly appreciate the time and effort Shona put into helping us plan such a memorable trip. She listened to our interests, understood our family’s travel style, and provided recommendations for experiences, accommodations, and transfers that made our journey special. There were, however, a few areas where the planning and support could have been improved. We did not receive our finalized itinerary until about five days... Read more

Our 16-day adventure through Japan was an incredible experience, and we truly appreciate the time and effort Shona put into helping us plan such a memorable trip. She listened to our interests, understood our family’s travel style, and provided recommendations for experiences, accommodations, and transfers that made our journey special.

There were, however, a few areas where the planning and support could have been improved. We did not receive our finalized itinerary until about five days before departure, which limited our ability to arrange some additional activities we would have liked to include.

We also experienced a significant issue with our hotel in Okinawa. Before departing Texas, we specifically asked about the itinerary description stating “2 twin beds and room perfect for a couple getaway” because we were traveling as a family of four. Shona reassured us that the hotel had confirmed the room would be large enough to accommodate all four of us. Unfortunately, upon arrival, the room provided was not suitable for our family. Although the issue was eventually resolved by moving us to another property, the stress involved and the time lost during our vacation were disappointing and could have been avoided.

Communication during unexpected situations was another challenge. While traveling, two typhoons were approaching our route, and we reached out to Shona for guidance on whether we should continue to our next excursion/destination or adjust our plans. Unfortunately, we were unable to reach her directly and again had to use the emergency support number. While the emergency assistance was appreciated, having direct access to Shona during these important moments would have provided additional confidence and reassurance.

Overall, we had an amazing trip and are grateful for Shona’s expertise, recommendations, and the effort she put into planning our Japan adventure. The trip itself was wonderful, and her guidance helped create many unforgettable memories. With earlier delivery of the final itinerary and more reliable direct communication when unexpected issues arise, the overall experience would have been exceptional.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jul 19, 2026
Hi Daniel, Thank you so much for taking the time to share such thoughtful feedback. I truly appreciate both your kind words and your honest suggestions. I'm delighted that your family had an amazing time in Japan and created so many wonderful memories. I also sincerely apologize for the inconvenience caused by the Okinawa hotel issue. Regarding the communication during the typhoons, the main issue was unfortunately with my phone—I couldn't hear the caller's voice during phone calls. I've... Read more

Hi Daniel,

Thank you so much for taking the time to share such thoughtful feedback. I truly appreciate both your kind words and your honest suggestions.

I'm delighted that your family had an amazing time in Japan and created so many wonderful memories. I also sincerely apologize for the inconvenience caused by the Okinawa hotel issue.

Regarding the communication during the typhoons, the main issue was unfortunately with my phone—I couldn't hear the caller's voice during phone calls. I've already arranged to have my phone repaired so this won't happen again. I'm truly sorry for the frustration this caused.

Thank you again for your valuable feedback. It was a pleasure helping you plan your trip, and I hope to welcome you and your family back to Japan someday!

Warm regards,
Shona

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