Aileen Lee

This has been the 4th and probably the last of our trips, organized by KimKim.
Our experience this time left us disappointed and on some occasions angry.

First of all our experience with Ailleen was characterised as very slow. In the beginning we delayed in giving her the answers. We acknowledge that we made a lot of changes regarding our chosen activities but every time we sent the answer, we had to wait more than 2 days.
In addition to that, we dod not have all the details needed (time of pickup, duration of the excursions, time of return etc) and even though we asked for this at least twice, we only received limited information. Even though we asked to have a group in WhatsApp (we had this in previous trips and was successful), the delay in giving answers was the same.
If we didn't ask, there would be no information given to us.
One other detail that made us feel embraced was the prices we paid for the tours. Upon checking locally for the cost of the excursions, even the private ones were some times half the price of the one we paid to Kim Kim and some times even lower. If we add the fact that the boats that took us were among the worst ones, this makes it even worse.
No need to mention the fact that in no boat did we eat our lunch, simply because there was not the slightest rule of hygiene respected. We saw what was offered to other boats, where there was no private transfer and the conditions were mach better.
Last but not least, in two excursion, one in El Nido and one in Boracay, the return transfer was not there when we arrived at the port. The second time we even called the number given to us as a contact but no one replied. So we paid for our transfer back to the hotel. I received the call much later.
That was the time when I decided to complain and after some discussions they reimbursed 250USD to us.
I said thank you as this was a right gesture but in no case did this compensate us for the whole fuss.

We could have simply booked everything ourselves and have the same or better experience.
I see no reason why we should use KimKim any more, after this experience.