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Olivia Luang

With more than ten years of experience in selling tour programs and hotels, I excel in crafting personalized itineraries for travelers, ensuring they receive the optimal travel plans. As a mother myself, I possess valuable insights into the intricacies of traveling with children, adept at curating experiences that keep the entire family engaged and entertained. Through open communication with travelers, I tailor travel arrangements to fulfill their desires and create unforgettable memories. I find immense joy and fulfillment in this profession, as I get to consistently deliver unforgettable experiences and leave a lasting impact on those I assist.

What places and activities do you specialize in?

"Japan. Whether your interests lie in immersing yourself in Japanese culture, exploring its stunning natural landscapes, indulging in its vibrant fashion scene, or savoring its exquisite cuisine, I am here to tailor the perfect itinerary for you. Partake in a traditional kimono tea ceremony, master the art of sushi-making, visit the enchanting Ghibli Museum with your children, see the snow monkeys bathing in hot springs in Nagano, hit the slopes for skiing in Hokkaido, or trek through the picturesque Komano region - a thrilling experience awaits."

How did you get involved in travel?

"I had the privilege of growing up in a family that valued travel as an enriching educational experience. Since the age of 7, my parents instilled in me a love for exploration by taking me to a new country every year. These adventures exposed me to diverse cities, landscapes, cultures, and cuisines, fostering a deep appreciation for the world's wonders. As I matured, my passion for exploration only grew stronger, prompting me to embark on solo journeys and trips with family and friends. Whether it was cruising the Mediterranean with my parents, enjoying a tropical getaway in the Maldives with my children, or trekking and biking through Nepal with friends, each experience felt like a unique odyssey. Every opportunity to travel is a chance to expand my horizons and gain deeper insights into the world around me."

Please share a unique travel experience you will never forget.

"The photos from each trip hold countless cherished memories, but there's one experience that stands out the most to me. It was on Katsuura Island, Japan, where I witnessed the mesmerizing sight of fishing boats returning in the morning. I indulged in the freshest salmon, enjoyed soaking in hot springs nestled within seaside caves, and marveled at the breathtaking sunset in the evening. This tranquil island, coupled with the warmth of its friendly locals, provided a sanctuary away from the chaos of city life, allowing me to rejuvenate my soul and find inner peace."

Olivia is part of the following groups: Japan Travel Agents, Japan Family Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries
Honeymoon itineraries

Recent trip reviews for Olivia

kimkim amazing service
Japan | Feb 14 - Feb 21, 2026

M
Matt O.
Kansas City, MO | Reviewed on May 08, 2026
kimkim amazing service
Our guides were amazing in both cities we visited with tours.
Transportation was handled excellent.
Communication with our specialist was excellent.
We had an incredible and memorable experience!
Read more

kimkim amazing service
Our guides were amazing in both cities we visited with tours.
Transportation was handled excellent.
Communication with our specialist was excellent.
We had an incredible and memorable experience!

Hotel Reviews
Mitsui Garden Hotel Kyoto Sanjo Premier
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Chinzanso Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on May 10, 2026

Thank you so much for your wonderful feedback! We are delighted to hear that you had an incredible and memorable experience.
It’s great to know that you enjoyed the tours with your guides, and that the transportation and communication arrangements met your expectations. Your kind words truly mean a lot to our team.
We sincerely appreciate your support and hope to help you plan another amazing journey in the future!

10 days in Japan
Japan | Apr 4 - Apr 14, 2026

W
Wendy R.
Los Angeles, CA | Reviewed on Apr 15, 2026

The booking process was very easy. The pricing was a bit opaque, but in the end I feel it was a good value. Their planning made the trip very enjoyable. We had three guides ; Shira (Tokyo), Hal ) Kyoto and Mieko(Hiroshima) all were very good and extremely professional.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Apr 16, 2026

Thank you very much for your kind feedback—we truly appreciate it.

We’re delighted to hear that you enjoyed your trip and that the planning made your experience smooth and enjoyable. I’ll be sure to share your kind words with Shira, Hal, and Mieko—they will be very happy to hear this.

We look forward to assisting you again on your next journey!

Olivia did a great job helping us plan and wi...
Japan | Mar 22 - Mar 29, 2026

T
Thomas A.
Chicago, IL | Reviewed on Mar 30, 2026

Olivia did a great job helping us plan and with daily reminders.

Our guides Taka, Meiji “May”, and Yuki were all amazing, knowledgeable, and friendly. Will recommend to everyone.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Mar 30, 2026

Thank you so much for your kind words! It truly means a lot to me. I’m so happy to hear that you had a great experience and that the daily reminders were helpful throughout your trip.

I’m especially glad to know that Taka, Meiji (“May”), and Yuki made such a positive impression—they are all wonderful guides, and I’ll be sure to pass along your compliments to them.

It was a pleasure assisting you with your journey, and I really appreciate your recommendation. I hope to help you plan another memorable trip in the future! 😊

We had a wonderful time in Japan! We planned...
Japan | Feb 13 - Feb 24, 2026

Richard
Richard W.
Chicago, IL | Reviewed on Mar 26, 2026
We had a wonderful time in Japan! We planned a 10 day trip that included time in Tokyo, skiing in Niseko, Snow Monkeys in Nagano and more skiing in Hakuba Our guides were very knowledgeable, extremely helpful and very personable. Our accommodations were very nice. Our drivers were punctual, and the cars were spotless. Unfortunately, the weather did not cooperate. Twice during our stay snow delayed flights forcing us to improvise. Our travel specialist Olivia was extremely helpful as we... Read more

We had a wonderful time in Japan! We planned a 10 day trip that included time in Tokyo, skiing in Niseko, Snow Monkeys in Nagano and more skiing in Hakuba Our guides were very knowledgeable, extremely helpful and very personable. Our accommodations were very nice. Our drivers were punctual, and the cars were spotless. Unfortunately, the weather did not cooperate. Twice during our stay snow delayed flights forcing us to improvise. Our travel specialist Olivia was extremely helpful as we searched for alternative flights and hotels. She worked tirelessly to try to keep our trip on track. We never felt alone knowing that Olivia would be there to help.
We'd definitely use KimKim again!

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Mar 26, 2026
Thank you so much for your kind words — I’m truly delighted to hear that you had a wonderful time in Japan! It sounds like you experienced an amazing mix of destinations. I really appreciate your understanding regarding the weather challenges. Travel disruptions can be stressful, so I’m very glad I could support you in finding alternative arrangements and help keep your trip on track. It means a lot to know you felt supported throughout your journey. I’ll also be sure to pass along your... Read more

Thank you so much for your kind words — I’m truly delighted to hear that you had a wonderful time in Japan! It sounds like you experienced an amazing mix of destinations.

I really appreciate your understanding regarding the weather challenges. Travel disruptions can be stressful, so I’m very glad I could support you in finding alternative arrangements and help keep your trip on track. It means a lot to know you felt supported throughout your journey.

I’ll also be sure to pass along your lovely feedback to our guides and drivers — they’ll be thrilled to hear it.

Thank you again for trusting us with your trip. It was a pleasure assisting you, and I would love to help you plan your next adventure whenever you’re ready!

Another great trip planned by Olivia and the ...
Japan | Jan 29 - Feb 8, 2026

Shani
Shani D.
Newark, NJ | Reviewed on Feb 13, 2026
Another great trip planned by Olivia and the team at KimKim; it was a true winter adventure. The prefecture of Hokkaido is not to be missed in winter. The Sapporo snow festival and visit to Otaru were my cultural highlights of this trip and would have been missed without Olivia’s guidance! Thank you ensuring we experienced those.
And of course was the snowboarding! The japow! Unforgettable experience again with true ski in/ski out facilities.
Thanks again and can’t wait for the next one!
Read more

Another great trip planned by Olivia and the team at KimKim; it was a true winter adventure. The prefecture of Hokkaido is not to be missed in winter. The Sapporo snow festival and visit to Otaru were my cultural highlights of this trip and would have been missed without Olivia’s guidance! Thank you ensuring we experienced those.
And of course was the snowboarding! The japow! Unforgettable experience again with true ski in/ski out facilities.
Thanks again and can’t wait for the next one!

Hotel Reviews
Hilton Niseko Village

True ski in/ski out!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Sapporo West
Sapporo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo
Activity Reviews
2026 Sapporo Snow Festival
2026 Sapporo Snow Festival
Sapporo
Otaru Winter Stroll: Canals, Lights, and Love
Otaru Winter Stroll: Canals, Lights, and Love
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Bar Hopping Night Tour in Shinjuku
Tokyo Bar Hopping Night Tour in Shinjuku
Tokyo

Our guide was great - knowledgeable and great energy!

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Feb 21, 2026

Thank you so much for your wonderful feedback!

We’re absolutely thrilled to hear that you had another unforgettable winter adventure in Hokkaido. Experiencing the Sapporo Snow Festival and visiting Otaru are truly special winter highlights, and we’re so glad we could help you include them in your journey.

And of course — japow and true ski-in/ski-out facilities make it all the more magical! ❄️🏂

It was a pleasure planning this trip for you, and we can’t wait to help you create the next adventure.

An absolute 10/10 trip. My time in Japan was...
Japan | Jan 29 - Feb 11, 2026

Hank
Hank C.
Spain | Reviewed on Feb 12, 2026
An absolute 10/10 trip. My time in Japan was 2 weeks, next time it’ll be a month, and I’ll probably work with kimkim. Li, Mie and Satoko were all friendly, copacetic, and wonderful one on one. As part of a group, you will feel informed and with your friends. My trip was solo, so if you work one on one, you’ll have made a friend. Thank you for the best trip I’ve ever had, and I’ll definitely be coming back. Ja matta! Read more

An absolute 10/10 trip. My time in Japan was 2 weeks, next time it’ll be a month, and I’ll probably work with kimkim. Li, Mie and Satoko were all friendly, copacetic, and wonderful one on one. As part of a group, you will feel informed and with your friends. My trip was solo, so if you work one on one, you’ll have made a friend. Thank you for the best trip I’ve ever had, and I’ll definitely be coming back. Ja matta!

Hotel Reviews
the b asakusa
Tokyo

Great location! Asakusa has everything Tokyo had to offer, but you should still visit the rest of Tokyo. Great staff, great breakfast! Thank you

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Excellent stay. Lovely onsen

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto

Excelllent! Liked the robot! Came in handy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miyako City Osaka Hommachi
Osaka

Good breakfast. Overall great experience. I like the lounge

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Beautiful experience I’ll never forget

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Feb 13, 2026
Dear Hank,
Thank you so much for your amazing review! We are absolutely thrilled to hear that your trip to Japan was a 10/10 experience — that truly means the world to us.
It’s especially wonderful to know that Li, Mie, and Satoko made you feel both well-informed and personally connected throughout your journey. Whether traveling solo or as part of a group, creating that sense of friendship and support is exactly what we hope every guest experiences. We’re honored to have been part of what... Read more

Dear Hank,
Thank you so much for your amazing review! We are absolutely thrilled to hear that your trip to Japan was a 10/10 experience — that truly means the world to us.

It’s especially wonderful to know that Li, Mie, and Satoko made you feel both well-informed and personally connected throughout your journey. Whether traveling solo or as part of a group, creating that sense of friendship and support is exactly what we hope every guest experiences.

We’re honored to have been part of what you call the best trip you’ve ever had. And we absolutely love that next time you’re thinking of staying a whole month — we’ll be ready to help you make it even more unforgettable!

Thank you again for your kind words and trust. We can’t wait to welcome you back to Japan.

Ja matta! 😊

Warmest regards,
Olivia

Great trip to Japan! (Kyoto, Nara, Tokyo). ...
Japan | Jan 25 - Feb 1, 2026

Jonathan
Jonathan W.
Seattle, WA | Reviewed on Feb 05, 2026
Great trip to Japan! (Kyoto, Nara, Tokyo). Olivia was a fantastic planner and her recommendations did not disappoint. She helped make our trip (with children) as painless as possible and even helped us postpone and rebook when an unexpected family emergency popped up. If you want to get the most out of your time, I can highly recommend KimKim. Read more

Great trip to Japan! (Kyoto, Nara, Tokyo). Olivia was a fantastic planner and her recommendations did not disappoint. She helped make our trip (with children) as painless as possible and even helped us postpone and rebook when an unexpected family emergency popped up. If you want to get the most out of your time, I can highly recommend KimKim.

Hotel Reviews
Gion Ryokan Karaku
kyoto

This was a fun way to spend an authentic Japanese night in Kyoto. As expected we slept on mats on the floor, the room had a traditional Japanese table & chairs (very low on the floor.) . The complimentary breakfast was traditional Japanese style also with rice and miso soup and fish. If you have mobility issues or you want a typical North American breakfast this is probably not the experience for you but if you're looking for adventure, our Canadian family with young kids loved it! The location was very conveniently located at the end of the shopping district. Subway was about a 10 minute walk, or you can take a cab for 15 mins to get to Kyoto station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
RIHGA Royal Hotel Kyoto
Kyoto

The complimentary breakfast was amazing, showcasing many traditional Japanese breakfast elements, with plenty of European / North American options for the less adventurous. Their auto-coffee / hot chocolate / matcha machine was incredible. A wide selection of alcoholic beverages (complimentary) at both breakfast and the evening appetizer event each night. There were traditional activities each afternoon. The subway station was a 8 minute walk and takes you straight to Kyoto station and the rest of the network for Kyoto / Osaka / Nara. Room was comfortable and the hotel was quiet and private with a 10 minute walk to massive shopping district from narrow street bizarre type feel to high end luxury goods. This is a great location to stay in Kyoto.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ninja Training in Kyoto: Ninja Experience - 2 HOURS / SWORD INCLUDED
Ninja Training in Kyoto: Ninja Experience - 2 HOURS / SWORD INCLUDED
Kyoto

This was a fun activity. We dressed up as ninjas and got to shoot blow darts and throw ninja stars at targets. We also got to fight each other with foam-covered swords. This was most fun for our kids (8 & 10) but we got some nice photos out of it. The first portion was an hour, then the second portion: we walked about 1km to the ninja museum and got a 30 minute tour through the 3 storey facility on the history of Samurai & Ninja culture. Great displays and a very well done tour / history lesson. This was more fun for the adults. I'm not sure what the "SWORD INCLUDED" refers to. We did get a plastic throwing-star as a "prize" for the person closest to the target, but no swords.

Quality of Experience
Guides, Drivers and Staff
Geisha and Maiko Makeover Experience in Kyoto
Geisha and Maiko Makeover Experience in Kyoto
Kyoto

Wow, what an amazing transformation! My daughters (8 & 10) loved it, and my wife who isn't much for dressing up or putting on make up, enjoyed the experience too. The professional photos that were included are really fantastic. Definitely the highlight of the trip for one of my daughters.

Quality of Experience
Guides, Drivers and Staff
Kyoto: Authentic Sushi-Making Cooking Class
Kyoto: Authentic Sushi-Making Cooking Class
Kyoto

We did the bento-making class with kids and had a great time! We learned a lot (feel comfortable to try on our own at home) and the food was delicious. A great way to learn about this history of the food, and the ingredients and have a great (large) meal too.

Quality of Experience
Guides, Drivers and Staff
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo

Wow. What an amazing experience! I didn't know what to expect but this was really well done, catering to visitors who want to learn more about sumo culture. Explanations of the history, rules and lifestyle of sumo wrestlers plus an authentic match between 2 former professional wrestlers and the opportunity to wrestle one yourself. The sumo-meal that is included was fantastic too.

Quality of Experience
Guides, Drivers and Staff
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

What a great way to experience a nice cross-section of Tokyo in a single day. We walked about 20,000 steps but mainly used the subway to jet all over town. It was a brilliant introduction to what otherwise could be a very intimidating city.

Quality of Experience
Guides, Drivers and Staff
Kumiko was fantastic!
Transport
It was a great introduction to the Tokyo subway system at various levels of congestion during the day.
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Feb 12, 2026

Hi Jonathan,

Thank you so much for your wonderful review!

I’m truly delighted to hear that you had a great time in Kyoto, Nara, and Tokyo. It was my pleasure to help plan your family trip, and I’m especially glad everything worked out smoothly despite the unexpected changes.

Traveling with children can be an adventure in itself, so it means a lot to know the experience felt seamless and enjoyable for your family.

Thank you again for your kind words and recommendation. I would love to help you plan your next journey to Japan (or anywhere in Asia!) in the future. 😊
Best,
Olivia

We enjoyed our recent trip to Japan. Olivia,...
Japan | Jan 16 - Jan 23, 2026

Myles
Myles B.
Canada | Reviewed on Jan 25, 2026
We enjoyed our recent trip to Japan. Olivia, our local specialist was a big factor in the success of our trip. The language barrier in Japan was more challenging than we expected so we were grateful to have transfers, tours, and excellent tour guides organized by KimKim. These details ensured that our short time in Tokyo and Fukikawaguchiko was efficient and enjoyable. We had a nice balance of culture, history and local food mixed with glimpses of modern life in the busy cosmopolitan... Read more

We enjoyed our recent trip to Japan. Olivia, our local specialist was a big factor in the success of our trip. The language barrier in Japan was more challenging than we expected so we were grateful to have transfers, tours, and excellent tour guides organized by KimKim. These details ensured that our short time in Tokyo and Fukikawaguchiko was efficient and enjoyable. We had a nice balance of culture, history and local food mixed with glimpses of modern life in the busy cosmopolitan city of Tokyo, as well as a smaller town experience near mount Fuji by lake Kawajuchiko. We were fortunate to have a clear day with excellent views of Mount Fuji. We enjoyed the brave experience of bathing in the Onsen within the hotel supplied by a natural hot spring near the mountain.
Olivia checked up on us frequently and kept us up to date with timing of pickups and meetings with guides. Our trip was seamless.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jan 29, 2026

Hi Myles,
Thank you so much for your kind words. It has truly been our pleasure to accompany you during your journey and to be able to support you along the way.

Should you or your friends plan another trip to Japan or any other destination in the future, we would be absolutely delighted to travel with you again and assist in creating another memorable experience.

Best wishes,
Olivia

I cannot express how amazing this trip was! O...
Japan | Nov 12 - Nov 22, 2025

Kelsy
Kelsy B.
Honolulu, HI | Reviewed on Dec 04, 2025
I cannot express how amazing this trip was! Olivia planned such an amazing itinerary based off of the things we were interested in. Her expertise made our trip so easy and fun. Our guide Yoshiko was the absolute best! She went above and beyond and made our days so fun. I hope KimKim gives her a raise because she is one of the best tour guides I’ve ever met. Sonny was also awesome! Our hotel Sakura Terrace was a lovely stay. They have an amazing ceramic plate sauna, and massage chairs in... Read more

I cannot express how amazing this trip was! Olivia planned such an amazing itinerary based off of the things we were interested in. Her expertise made our trip so easy and fun. Our guide Yoshiko was the absolute best! She went above and beyond and made our days so fun. I hope KimKim gives her a raise because she is one of the best tour guides I’ve ever met. Sonny was also awesome!

Our hotel Sakura Terrace was a lovely stay. They have an amazing ceramic plate sauna, and massage chairs in the lounge.

I don’t think our trip could’ve gone better and I will definitely be using this company again.

Hotel Review
Sakura Terrace -Adult Only

Amazing hotel, and exceptional service

Location
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Dec 04, 2025
Hi Kelsy,
Thank you so much for your wonderful feedback! I’m truly delighted to hear that you had such an amazing trip and that the itinerary matched your interests perfectly. It was my pleasure to help plan your journey.
I’m especially happy to hear that Yoshiko made such a positive impact on your experience—she is indeed fantastic, and I’ll be sure to share your kind words with her and with our team. I’m also glad Sonny took great care of you during your trip. It’s great to know you... Read more

Hi Kelsy,
Thank you so much for your wonderful feedback! I’m truly delighted to hear that you had such an amazing trip and that the itinerary matched your interests perfectly. It was my pleasure to help plan your journey.

I’m especially happy to hear that Yoshiko made such a positive impact on your experience—she is indeed fantastic, and I’ll be sure to share your kind words with her and with our team. I’m also glad Sonny took great care of you during your trip.

It’s great to know you enjoyed your stay at Sakura Terrace as well, especially the ceramic plate sauna and the massage chairs!

Your satisfaction means a lot to us, and I’m thrilled to hear you’ll be traveling with us again in the future. I look forward to helping you plan your next adventure!

Warm regards,
Olivia

A memorable trip which could have been better
Japan | Oct 21 - Oct 30, 2025

Daniel
Daniel G.
United Kingdom | Reviewed on Nov 06, 2025
On the whole this was a memorable trip but on this occasion although the logistics and planning of tours and day trips were taken care of, we felt it was a little too expensive, especially given other Kimkim trips which felt more value add. We ended up booking all our own accommodation and flights, so really we were just paying for the things to do in Japan, and it was an awful lot. We therefore expected a little bit more than what we got. Kimkim arranged:
- A seamless day at Disney -...
Read more

On the whole this was a memorable trip but on this occasion although the logistics and planning of tours and day trips were taken care of, we felt it was a little too expensive, especially given other Kimkim trips which felt more value add. We ended up booking all our own accommodation and flights, so really we were just paying for the things to do in Japan, and it was an awful lot. We therefore expected a little bit more than what we got.

Kimkim arranged:
- A seamless day at Disney - great.
- A visit to Nara was fun, with a reasonable guide who showed some interest.
- A Mt Fuji day trip. Weather was foggy. Couldn't see anything. This happens and was a shame. But tour guide first of all didn't cancel knowing we'd see nothing (and had said as much) but then also didn't really know how to make the day enjoyable. He just took us from view point to view point in the fog. He didn't recommend anything else. Eventually I just cut the day short because we didn't the point of going to another tourist hot spot to look at nothing. Honestly this was a poor day as a private guide should have a plan B if there's bad weather and if you have a private car you should be able to get off the beaten track at points and pivot your day trip.
- Kyoto samurai experience (see below) and tea ceremony (great).
- Transport. All transport in Tokyo was great. Kyoto was average. Our first driver didn't speak English, didn't really know where we were going, dropped us off at the wrong place when we went for a samurai experience (which means we missed half the experience) and when he picked us up at 8pm made a nice gesture I guess, but had brought us all coffee. But it was 8pm and two of us were young children... It was a nice but strange thing to do.
- Our representative made good by providing transport to the train station the next day, but we did feel this transport should have been in place anyway.

We fully understand the bespoke nature of the service and have used and will use Kimkim again. But ultimately on this occasion as we'd ended up sorting most things ourselves, for the cost of the trip we probably would have expected better guides and better logistics in Kyoto. It was therefore a good trip but not a great one.

Our Kimkim representative was responsive and friendly.

Hotel Reviews
The Strings by InterContinental, Tokyo, an IHG Hotel
Tokyo

A very good business hotel, though the suite was rather tired and needs a serious upgrade. It's well located, food is nice and it's a good stop over when you have a business meeting or an early connection.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Ritz Carlton
Kyoto

Great hotel, very family friendly and exceptionally welcoming of children with activities for them from arrival onwards. Wonderful aesthetic that matches the vibe of a Kyoto, if a touch on the dark side at breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Tokyo EDITION, Toranomon
Tokyo

Great hotel. Amazing staff. We arrived at 8am and they even gave us a spare room for the kids to rest in until check in time. It's a superb hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kids Friendly Day Trip to Nara and Uji
Kids Friendly Day Trip to Nara and Uji
Kyoto

Nice to see the deer but it does get crowded. It's not that picturesque and in fact nicer and more peaceful around the back.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Our driver meant we missed half the samurai experience, but from what we did do it was great. Super friendly teacher, great English and funny. Very kid friendly. Tremendous fun. Tea ceremony is a wonderful experience too. Concerns over appropriation, but actually you don't feel it, instead you enjoy and learn. It's a really nice thing to do for all the family or a couple or a sol traveller.

Quality of Experience
Guides, Drivers and Staff
Full Day Mt.Fuji and Chureito Pagoda Tour From Tokyo
Full Day Mt.Fuji and Chureito Pagoda Tour From Tokyo
Tokyo

It was a foggy day. Couldn't see anything - happens, but tour guide didn't pivot or provide alternate experience, also didn't talk to us much. Every stop was very tourist heavy. It did not feel special, it felt like a waste of time.

Quality of Experience
Guides, Drivers and Staff
Driver fine, expected more from private guide.
Transport
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Nov 10, 2025
Thank you very much for taking the time to share your feedback. I’m glad to hear that overall you had a memorable trip and appreciated our responsiveness and friendly communication. I’m truly sorry to learn that some aspects of the trip didn’t fully meet your expectations, particularly regarding the value, guide quality, and logistics in Kyoto. Your feedback is very valuable to us — we’ll carefully review these points with our local team to improve our services and ensure a smoother, more... Read more

Thank you very much for taking the time to share your feedback. I’m glad to hear that overall you had a memorable trip and appreciated our responsiveness and friendly communication.

I’m truly sorry to learn that some aspects of the trip didn’t fully meet your expectations, particularly regarding the value, guide quality, and logistics in Kyoto. Your feedback is very valuable to us — we’ll carefully review these points with our local team to improve our services and ensure a smoother, more rewarding experience in the future.

We sincerely appreciate your continued trust in Kimkim and hope to have the opportunity to plan another trip for you in the future — one that exceeds your expectations in every way.