Kimkim Trip Reviews for Japan

4.7
Based on 691 ratings
Read 691 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing Japan Trip with Sumo Tourney & Geiko Expereince
Japan | May 21 - Jun 3, 2026

M
MIKAL H.
Dallas, TX | Reviewed on Jun 04, 2026
Thanks for the amazing trip plan by kimkim and our local travel specialist Cannon. We had truly unique experiences including a grand sumo tournament in Tokyo and a private dinner with a Geiko in Kyoto with a translator. The trip details were very well thought out and the train tickets and transfers were seamless. Cannon was always available to help with questions and trip adjustments that we requested. I will definitely use kimkim again in the future. Read more

Thanks for the amazing trip plan by kimkim and our local travel specialist Cannon. We had truly unique experiences including a grand sumo tournament in Tokyo and a private dinner with a Geiko in Kyoto with a translator. The trip details were very well thought out and the train tickets and transfers were seamless. Cannon was always available to help with questions and trip adjustments that we requested. I will definitely use kimkim again in the future.

Hotel Reviews
Kanbayashi Hotel Senjukaku
Nagano

Excellent hotel, meals very well done, hot baths amazing.

Authenticity & Character
Beautiful authentic Japanese garden and onsen.
Location
Location within easy walking distance to the Snow Monkey Park.
Staff
Good service and very friendly
Cleanliness & Comfort
Very authentic, sleeping mattresses are prepared on the floor each night
FAV LUX HIDATAKAYAMA

Hotel location was excellent, hotel was heavily used and room was not very clean.

Authenticity & Character
Just OK
Location
Easy walking access to train station and old town
Staff
Check in was difficult and confusing with breakfast inclusion issues
Cleanliness & Comfort
Room was not well kept and showed details of not being cleaned well
Activity Reviews
Private Kimono Tea Ceremony at Kyoto Maikoya
Private Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Very fun experience learning about the tea ceremony and dressing in kimonos.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

Was raining the day we went and overrun with tourists. Also the guide was disappointing and didn't provide much detail or commentary.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Shirakawa-go Tour
Full Day Shirakawa-go Tour
Japan

Very unique place and worth the trip, especially the house showing how they replace the original thatch roof. The guide helped make this a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Yasaka Shrine & Gion Walk with Nishiki Market
Yasaka Shrine & Gion Walk with Nishiki Market
Kyoto

As noted below, all of our Kyoto experiences with the guide were below average. He didn't have much personality or seem to be an expert on anything. He asked us each day what the plan was and what we wanted to do. He didn't take a leadership role or seem to be excited about showing off his city.

Quality of Experience
Guides, Drivers and Staff
Our guide for Kyoto was nice but not super knowledgeable or much personality. He essentially asked us each day what we wanted to do. We aren't the experts, we don't live here. I don't recommend this guide.
Transport
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo

We didn't realize how touristy this market is. Would have preferred to go to the inner fish market where they auction the tuna.

Quality of Experience
Guides, Drivers and Staff
Guide was good. No complaints.
Transport
Private Sushi Making Experience with a Master Sushi Chef Trained at an Eminent Sushi Restaurant
Private Sushi Making Experience with a Master Sushi Chef Trained at an Eminent Sushi Restaurant
Tokyo

We loved the private sushi making experience. The chef was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Timeless Takayama: Market, Tradition & Sukiyaki Delight
Discover Timeless Takayama: Market, Tradition & Sukiyaki Delight
Takayama

Excellent day and our guide was really good. What a beautiful small town away from the hustle and bustle of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Our guide Yuko was excellent. We highly recommend her. She was excellent and being flexible with helping us stop and shop for a few specialty items.
Transport
Private Dinner with a Geisha - Maiko Ozashiki Experience
Private Dinner with a Geisha - Maiko Ozashiki Experience
Kyoto

Top activity of the trip. Didn't realize how unique this experience would be. Having the translator made this an amazing expereince.

Quality of Experience
The Geiko was so graceful and welcoming. Truly a unique experience learning about the Geiko and Mayko culture.
Guides, Drivers and Staff
Transport
we had trouble finding this place but it was our fault as we went on our own versus having the driver wait and drop us off.
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jun 05, 2026
Dear Mikal, Thank you very much for your kind review. I am truly delighted that you were able to come to Japan and enjoy such meaningful and unique cultural experiences. It was my great honor to help design and arrange this trip for you. I also sincerely appreciate your detailed feedback, which has helped me better understand your experience in places such as Tsukiji Outer Market, your hotel in Takayama, and the guiding service in Kyoto. Your comments are extremely valuable. I hope I will... Read more

Dear Mikal,

Thank you very much for your kind review.

I am truly delighted that you were able to come to Japan and enjoy such meaningful and unique cultural experiences. It was my great honor to help design and arrange this trip for you.

I also sincerely appreciate your detailed feedback, which has helped me better understand your experience in places such as Tsukiji Outer Market, your hotel in Takayama, and the guiding service in Kyoto. Your comments are extremely valuable.

I hope I will have the opportunity to assist you again in the future and show you even more of the beauty of Japan.

Wishing you all the best, good health, and happiness always.

Best Regards
Cannon

my wild ideas for travel in Japan transformed by Adeline into a beautiful flowing well-designed travel experience
Japan | May 21 - May 27, 2026

J
jeff h.
Los Angeles, CA | Reviewed on Jun 03, 2026
Adeline listened to a bunch of my wild ideas for a once in a lifetime adventure in Japan and delivered an exceptional itinerary matching my desires and traveling style. Her choice suggestions on where to stay and how to explore Mt Fuji, Matsumoto, Kamikochi and Nagano again matched my local culture immersive vision for this trip. Every detail felt personally attended to by Adeline leaving me with this “co-pilot support” for a traveler who was concerned about a “lost in translation” situation... Read more

Adeline listened to a bunch of my wild ideas for a once in a lifetime adventure in Japan and delivered an exceptional itinerary matching my desires and traveling style. Her choice suggestions on where to stay and how to explore Mt Fuji, Matsumoto, Kamikochi and Nagano again matched my local culture immersive vision for this trip. Every detail felt personally attended to by Adeline leaving me with this “co-pilot support” for a traveler who was concerned about a “lost in translation” situation traveling alone - in Japan - for the first time. Thank you 🙏 for sharing your insights and knowledge of Japan creating a memorable journey that truly fulfilled my vision.

Activity Review
Hiking in Matsumoto
Hiking in Matsumoto
Matsumoto
Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Fukuoka, Japan | Replied on Jun 04, 2026

Thanks so much for your thoughtful review Jeff! I'm so glad that you had a wonderful time in Japan, and I'm thrilled that you were able to find snow in May!

A first good visit to Japan
Japan | May 12 - May 30, 2026

S
Sydney C.
Seattle, WA | Reviewed on Jun 02, 2026
Our trip to Japan was very enjoyable and we learned a lot. We found our local specialist to be very responsive and helpful. All the transfers worked really well. Some drivers were particularly memorable such as the one who took us to the falls and Mount Fuji. Our most impressive driver/guide was in Takayama and Shirakawa-go . She was outstanding as a guide and was an excellent driver. The guides were generally quite knowledgeable for the most part. One improvement would be more complete... Read more

Our trip to Japan was very enjoyable and we learned a lot. We found our local specialist to be very responsive and helpful. All the transfers worked really well. Some drivers were particularly memorable such as the one who took us to the falls and Mount Fuji. Our most impressive driver/guide was in Takayama and Shirakawa-go . She was outstanding as a guide and was an excellent driver. The guides were generally quite knowledgeable for the most part. One improvement would be more complete descriptions of what to expect on the guided tours. For example, a gentle hike to see the 10,000 Toriis was anything but.

Accommodations varied. For the most they were fine. Our biggest challenges were the size of the rooms sometimes and features of a room that were difficult to navigate for older travelers such as the one in Kanazawa, Soki, due to the configuration of the beds and extremely small room,

The attractions and the historical sites were memorable and educational. The notable ones were the tea ceremony, the Buddhist Zen experience, and the visit to Shirakawa-go, and in general just exploring the different cities. We found traveling via mass transit from the local subways to the Shinkansen to be easy to navigate.

Overall, a good experience with no significant regrets. Happy we went.

Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jun 04, 2026
Hi Sydney,
Thank you so much for your kind words and positive feedback. It truly means a lot to me.
I also feel very fortunate to have had the opportunity to work with such wonderful guests. It has been a pleasure helping you plan this journey, and I sincerely appreciate your trust throughout the process. Thank you again for choosing Kimkim for your travel arrangements. I hope this trip has created many special memories for you, and I would be delighted to assist you with your future... Read more

Hi Sydney,
Thank you so much for your kind words and positive feedback. It truly means a lot to me.

I also feel very fortunate to have had the opportunity to work with such wonderful guests. It has been a pleasure helping you plan this journey, and I sincerely appreciate your trust throughout the process.

Thank you again for choosing Kimkim for your travel arrangements. I hope this trip has created many special memories for you, and I would be delighted to assist you with your future adventures whenever you are ready.

Wishing you all the best, and I hope we will have the pleasure of planning another journey together in the future.

Warm regards,
Olivia

Our trip to Japan with Angel and KimKim was FANTASTIC!
Japan | May 9 - May 26, 2026

Donna
Donna G.
Ashburn, VA | Reviewed on Jun 02, 2026
I can't say enough about KimKim and our agent Angel, and how seamless the trip she put together for us, was. The experiences - knife making in Kyoto, kintsugi in Tokyo, visiting the kaga yuzen master in Kanazawa - were wonderful, fun, and informative, real learning experiences about each craft and its history. The guides were each great. They were each thoughtful, attentive, a wealth of knowledge and information, fluent in English, on time, and receptive to our inputs as we went through... Read more

I can't say enough about KimKim and our agent Angel, and how seamless the trip she put together for us, was. The experiences - knife making in Kyoto, kintsugi in Tokyo, visiting the kaga yuzen master in Kanazawa - were wonderful, fun, and informative, real learning experiences about each craft and its history. The guides were each great. They were each thoughtful, attentive, a wealth of knowledge and information, fluent in English, on time, and receptive to our inputs as we went through our time with them. They were also founts of information about what to do during our times on our own, where to go for particular interests (e.g., purchasing indigo fabric in Osaka, restaurants in each city, gardens to visit, where to purchase ceramics), and general information about each city, including providing a detailed understanding of how to use public transportation in Tokyo & Osaka. All local arrangements were also perfect - pickups at airports and hotels, train and hotel reservations. One small thing - we found hotel rooms to be on the small side, and in Tokyo & Kyoto, upgraded to larger rooms on our arrival. Had we paid closer attention to the information about the hotel rooms we were booked into, we would have handled this prior to departure. I see this as something that was our responsibility. In summary, we were very pleased, we would consult with Angel and KimKim first on any trip in their domain for our future travel, and we are highly recommending Angel and KimKim to all of our friends and family!

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Lovely setting with sitting area. Great location 2 blocks from major shopping and food areas.

Authenticity & Character
Location
Shopping, food, the river! Great buffet breakfast!
Staff
Very attentive and responsive to our needs
Cleanliness & Comfort
Hotel JAL City Nagano

Excellent location (close to major interests & train station) and breakfast. Excellent staff, helpful with dinner reservations

Authenticity & Character
Location
Close to attractions, comfortable room, excellent breakfast
Staff
Very helpful with dinner reservations
Cleanliness & Comfort
Mitsui Garden Hotel Kanazawa
Kanazawa

Beautiful room, excellent location, great staff, great breakfast

Authenticity & Character
Location
Close to all the things we wanted to see, including the historical garden, samurai section, other sights.
Staff
I left a treasured hat on the train that took us to Kanazawa; I realized this had happened as soon as we got to our room. Went to the desk and told the staff. They went into action, calling the train station and other parties. The hat was located and returned. I can't thank them enough!
Cleanliness & Comfort
Miyako City Osaka Hommachi
Osaka

Beautiful room with balcony. Excellent buffet breakfast. Large sitting area with soft drinks and sake/wine (for a small fee), very comfortable overall. Very helpful staff.

Authenticity & Character
Location
Well situated in relation to major sights, and for those who shop, to Takashiyama and a major wholesale building (9 blocks long!).
Staff
Very hlepful and accomodating.
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Authentic experience of a ryokan. Excellent food. Great baths!

Authenticity & Character
A real ryokan. Baths, included dinner and breakfast that were authentic foods.
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Jingugaien Tokyo Premier
Tokyo

Great staff, lovely hotel - including public bath - and while a bit outside of the main attractions, next door to a subway station and some lovely parks!

Authenticity & Character
Public baths, adjoining park
Location
CLose to beautiful parks and subway
Staff
Very attentive and responsive to our needs
Cleanliness & Comfort
Impecable
Activity Reviews
1-Day Tour: Snow Monkeys, Zenkoji Temple & Sake in Nagano
1-Day Tour: Snow Monkeys, Zenkoji Temple & Sake in Nagano
Japan

Words cannot describe the experience of visiting the area with snow monkeys! great sake tasting experience, very educational. Also excellent - and huge - lunch!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Artisan Tour in Kanazawa
Half Day Artisan Tour in Kanazawa
Kanazawa

Kaga Yuzen! Unbelievable craftsmanship and beauty. Also, the visit to the samurai section was interesting, educational, and beautiful, and was helpful for us to find ceramic gifts

Quality of Experience
Guides, Drivers and Staff
Ai was great!
Full Day  Gokayama and Shirakawago  Tour from Kanazawa
Full Day Gokayama and Shirakawago Tour from Kanazawa
Japan

Into the mountains - beautiful! Two villages comprised of thatched roofed houses, less than 200 left in Japan. Beautiful setting, very peaceful. Learned a great deal about this culture

Quality of Experience
Guides, Drivers and Staff
Our guide Mai was also our driver -safe, excellent. A fount of information.
Transport
Kanazawa Geisha District Night Tour with Dinner
Kanazawa Geisha District Night Tour with Dinner
Kanazawa

A VERY interesting and educational experience regarding the history of Geisha 'culture' and how it lives on today

Quality of Experience
Food
Had a great, authentic dinner.
Guides, Drivers and Staff
Osaka-Nara day trip with Osaka Castle
Osaka-Nara day trip with Osaka Castle
Osaka

The deer! But the high point was the Buddhist Temple, largest man made wooden structure in the world circa 740s. It left me in awe. I was deeply moved and did not have the words to describe how or why. It stopped me in my tracks. The castle was also interesting. We chose not to visit the tower as it had already been a full day and we wanted time to find indigo dyed fabric - which we did!

Quality of Experience
Guides, Drivers and Staff
Asuka was an excellent guide!
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

An immersion in street food of Osaka. Interesting, but not the food of my first choice. Nonetheless, and worthwhile evening. VERY jam packed with people!

Quality of Experience
Guides, Drivers and Staff
Our guide was a bit of a 'newbie' and a bit nervous, but she was lovely.
Katana Sword Making in Kyoto
Katana Sword Making in Kyoto
Kyoto

WOW, We REALLY made knives! A real blacksmithing experience

Quality of Experience
Guides, Drivers and Staff
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

A VERY full day with our guide Zumi! Visited the Shogun castle, and both Shinto shrine and Buddhist Temple. Each highly worth the visit with much learned and extraordinary beauty. Especially the garden at the Golden Temple and overall, the castle, where we learned about how each room of the castle was used to communicate awe to those who sought an audience with the Shogun.

Quality of Experience
Guides, Drivers and Staff
Can't say enough about how attentive and informative Zumi was. He forgot to give us a few pieces of information we had gathered during the day (and which he carried for us). he delivered them to our next hotel!
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Wow! Dressed to the 9's in kimono, AUTHENTIC! Not quite a formal teas ceremony, but more of a learning experience. Lots of fun!

Quality of Experience
Guides, Drivers and Staff
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Yuki was amazing. He was our driver and guide. Excellent English, very informative all along the way,, explaining and describing, and answering our many questions. Helpd us locate and purchase sparkling sake! Beautiful trip through a mountainous area. Cedar 'forest at teh Kitaguchi Hongu Fuji Sengen shrine (other worldly big), Mt. Fuji was in the clouds, but its top emerged as we walked along one of the lakes. Delivered us safely t our hotel

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Pure Gold Kintsugi Workshop with Master Taku in Tokyo
Authentic Pure Gold Kintsugi Workshop with Master Taku in Tokyo
Tokyo

Very interesting to learn about this practice and do it! We worked with a master. We have our pieces on display in our home.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and found a beautiful garden
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo

A very full first day in Tokyo with our guide Yumi. She was excellent, spoke English fluently, helped us find gifts to purchase, our first teacher on this trip about Shinto and - among other things - the history of the fish market and associated shrine, how to approach a shrine and temple, etc. Taught us how to use the subway. Can't say enough!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jun 04, 2026
Hi Donna,
Thank you so much for your incredibly kind and detailed feedback! I'm thrilled that you enjoyed the knife making, kintsugi, and Kaga Yuzen master experience – and that our guides made your journey so seamless and meaningful.
I also appreciate your understanding of the hotel room sizes. I'll be sure to proactively discuss room dimensions with future travelers, and next time you travel with us, we'll confirm larger rooms from the start.
It truly means the world to me that you'd...
Read more

Hi Donna,
Thank you so much for your incredibly kind and detailed feedback! I'm thrilled that you enjoyed the knife making, kintsugi, and Kaga Yuzen master experience – and that our guides made your journey so seamless and meaningful.
I also appreciate your understanding of the hotel room sizes. I'll be sure to proactively discuss room dimensions with future travelers, and next time you travel with us, we'll confirm larger rooms from the start.
It truly means the world to me that you'd recommend KimKim and me to your friends and family. I'd love to help you plan your next adventure whenever you're ready.
Warmest regards,
Angel

Completely exceeded expectations!
Japan | May 17 - May 27, 2026

Lauri
Lauri M.
Wolf Trap, VA | Reviewed on Jun 02, 2026
We just returned from our trip to Japan and as the title says, the trip completely exceeded our expectations thanks to our local contact, Cannon. He was amazing to work with, start to finish, and even during the trip! Nothing was left to chance. Our entire experience was seamless. The excursions, the guides, the drivers, the hotels, were perfection. I can't imagine planning a vacation with Kimkim. Read more

We just returned from our trip to Japan and as the title says, the trip completely exceeded our expectations thanks to our local contact, Cannon. He was amazing to work with, start to finish, and even during the trip! Nothing was left to chance. Our entire experience was seamless. The excursions, the guides, the drivers, the hotels, were perfection. I can't imagine planning a vacation with Kimkim.

Hotel Reviews
Hilton Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Green Hill Hotel Onomichi
Onomichi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Suiun
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Highlights Bike Tour
Osaka Highlights Bike Tour
Japan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from Kyoto to Osaka via Nara
Transfer from Kyoto to Osaka via Nara
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Tea Ceremony with Kimono & KAISEKI Dinner
Tea Ceremony with Kimono & KAISEKI Dinner
Kyoto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
From Hakone to Kyoto
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lake Kawaguchi & Mt. Fuji Ice Cave Adventure
Lake Kawaguchi & Mt. Fuji Ice Cave Adventure
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Guided Small-Group Biking Tour
Tokyo Guided Small-Group Biking Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jun 08, 2026
Hi Lauri, That sounds really heartwarming to read — I’m genuinely glad the trip lived up to your expectations. It was a real pleasure helping you plan everything, and even more so seeing it all come together smoothly while you were in Japan. I know how much goes into a journey like this, so I’m really happy to hear that the guides, drivers, hotels, and experiences all worked out well for you. Thank you as well for trusting me with your trip from the beginning. I hope Japan leaves you with... Read more

Hi Lauri,

That sounds really heartwarming to read — I’m genuinely glad the trip lived up to your expectations.

It was a real pleasure helping you plan everything, and even more so seeing it all come together smoothly while you were in Japan. I know how much goes into a journey like this, so I’m really happy to hear that the guides, drivers, hotels, and experiences all worked out well for you.

Thank you as well for trusting me with your trip from the beginning. I hope Japan leaves you with many good memories, and I’d be more than happy to help again whenever you plan your next adventure.

Best Regards
Cannon

Enjoyable but not what we hoped for....
Japan | May 21 - May 27, 2026

MD
MD D.
Atlanta, GA | Reviewed on Jun 02, 2026
Overall we enjoyed our trip to Japan. We came back and reflected on what we did. There are things I definitely would have changed. I'm not sure we would have done more than a day trip tp Kyoto. It was just me and my 12 year old. I came to Japan for fun and futuristic experiences. I was trusting the guides but I should have done more of my own research. This is my first international travel that I had to plan myself. Having someone on the ground helped some but it wasn't the experience we were... Read more

Overall we enjoyed our trip to Japan. We came back and reflected on what we did. There are things I definitely would have changed. I'm not sure we would have done more than a day trip tp Kyoto. It was just me and my 12 year old. I came to Japan for fun and futuristic experiences. I was trusting the guides but I should have done more of my own research. This is my first international travel that I had to plan myself. Having someone on the ground helped some but it wasn't the experience we were hoping for.

The hotel in Tokyo was great. The place in Kyoto was really basic. That also made me long for Tokyo.

We took the anime tour. I wish they had a decent idea of what a 12 yo would really like to do. I felt like they were asking me to make suggestions even though they were guides. The male guide suggested a maid café for my son. That felt inappropriate. I wish I would have remembered the Pokémon Cafe. It wasnt suggested. Our guides were Masato and Melania. They were nice. It felt like we hit the tourist traps, places to buy pokemon cards and anime souvenirs. We went to a regular restaurant for lunch. It was good. The guides asked me fo pay for their modest lunch and I did. After that I guess it was over. They helped us get a cab and we left. Overall I'd rate it a 5 of 10.

Our plane arrived after an overnight delay. We basically lost a day and a half and didnt get to enjoy Tokyo at all bc of jet lag. We had a 15 hr flight. Not Kim Kim's fault but knowing what I know now, with only 7 days vacation I would have stayed in one city. By the time we recovered we were off to Kyoto. I would kind of think these are things the planner would recommend but I dont remember that being the case. A bit of a loss.

We enjoyed the ninja class and sushi making. We didn't enjoy being the only ones in the sessions but it is what it is. We weren’t able to take the bike tour. I will say that Leny suggested a food tour and I turned it down. I wish we had done that.

I also think it would have been helpful to have a 'places to see' type guide provided by Kim Kim ahead of time. We got a guide about customs and manners but that's all I recall. Overall Japan was cool. There were a lot of things I wish we had done in Tokyo but we didnt have the time or scheduled activities. I hope we can come back again and get the full Tokyo experience in the future.

I think Leny was helpful. I just didnt know what I didn't know so I wasnt sure what to ask about. Had I taken a stronger lead, I believe that would have yielded a better experience. It's just a lesson learned for my next international trip. Overall we give our trip to Japan a 7 out of 10. Thats cool but for one of the top travel destinations in the world, we hoped for more.

We did appreciate the Whatsapp updates and reminders for trains and activities.

Hotel Reviews
Koko hotel Kyoto Sanjo (formerly Hotel Wing)

This hotel was nice. Nothing about it was impressive. It was very standard. I appreciated the washing machines. Breakfast was okay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hard beds
PROSTYLE RYOKAN TOKYO ASAKUSA
Tokyo

We really loved this hotel. It was clean and comfortable. The drink station and sitting area in the lobby were inviting. The bathrooms felt elevated and the room had lots of thoughtful details.

Authenticity & Character
Felt elevated yey traditional. Little details were appreciated.
Location
We walked to Akihabara in 25 min taking in the city along the way.
Staff
Cleanliness & Comfort
Activity Reviews
Sushi Making Experience: Craft Authentic Sushi
Sushi Making Experience: Craft Authentic Sushi
Kyoto

The host was a sweetheart. We enjoyed this. She was patient with us both. She had great conversation and they have a nice takehome gift. We will be making sushi at home!

Anime, Manga, Game & Pop Culture Tour in Akihabara
Anime, Manga, Game & Pop Culture Tour in Akihabara
Tokyo

If felt like we went to tourist traps. Felt like more of a shopping tour. I was hoping for better suggested activities. I think Pokémon Cafe is better suited for a 12 yo than a Maid Café. Better explanations and discussion would have been appreciated. We didnt get a lot of that.

 Ninja 1-hour Hands-on Lesson by Japanese master in Kyoto -Entry
Ninja 1-hour Hands-on Lesson by Japanese master in Kyoto -Entry
Kyoto

Fun experience. We were the only ones in the class. Made for a personalized experience. Got to try things multiple times.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jun 09, 2026
Hi Melana, Thank you for taking the time to share such detailed feedback. I appreciate hearing your thoughts after having some time to reflect on the trip. I also wish we had connected more during your time in Japan. It was nice bumping into you at the Tokyo train station, and I hope you and your son created many wonderful memories together. I'm glad to hear that you enjoyed your stay in Tokyo, the ninja class, the sushi-making experience, and that the WhatsApp updates and reminders were... Read more

Hi Melana,

Thank you for taking the time to share such detailed feedback. I appreciate hearing your thoughts after having some time to reflect on the trip.

I also wish we had connected more during your time in Japan. It was nice bumping into you at the Tokyo train station, and I hope you and your son created many wonderful memories together.

I'm glad to hear that you enjoyed your stay in Tokyo, the ninja class, the sushi-making experience, and that the WhatsApp updates and reminders were helpful throughout your trip.

I wish you had more time in Tokyo.

Regarding Kyoto, I completely understand your perspective. Kyoto is included in many first-time Japan itineraries because it offers a different side of Japan through its temples, traditional neighborhoods, gardens, and cultural experiences. It is a destination enjoyed by travelers of all ages and provides a nice contrast to Tokyo's modern energy. That said, it sounds like Tokyo's modern and futuristic attractions were more aligned with what you and your son were looking for on this trip.

Regarding the accommodations, I tried to strike a balance between comfort, location, and your travel budget. My goal was to provide accommodations that were comfortable, well-located, and enjoyable while staying within the budget discussed, without compromising on quality and overall experience.

Thank you as well for sharing your thoughts about the Anime & Manga tour. This is usually one of our most popular and loved experiences for families and younger travelers, so I was surprised to hear that it didn't fully meet your expectations.

I noticed you mentioned the Pokémon Café. The reason I did not specifically recommend it during the planning stage is that it is one of Tokyo's most popular attractions, and reservations typically need to be secured well in advance directly by travelers. Availability can be extremely limited and often sells out within minutes of being released. Had I known Pokémon was a particular interest for your son, I would have certainly highlighted it earlier. Since the café can be difficult to secure, the guide focused on Pokémon merchandise shops, exclusive collectibles, and themed displays.

Regarding the guide's lunch, as well as the bike tour that you were unable to participate in, I am currently checking with our local partners to better understand what happened. I will be in touch with you directly once I have an update.

I also appreciate your suggestion about providing more recommendations for free time. Looking back, I could certainly have enriched the itinerary further with additional self-guided recommendations, family-friendly attractions, and hidden gems based on your interests.

Thank you again for your honest feedback. It helps us continue improving the traveler's experiences. Most importantly, I'm happy that you and your son had the opportunity to experience Japan together, and I hope the memories from the trip stay with you for years to come.

I will be in touch directly soon.

Sincerely,
Leny

Leny is the best!!...
Japan | May 10 - May 30, 2026

R
Robert A.
Canada | Reviewed on Jun 01, 2026
Leny and her team were awesome. They arranged spectacular private tours of Tokyo and Seoul for us. We saw and experienced so many more things than we could have on our own. The guides were amazing. They went out of their way to be helpful and provide us with the best possible experience. They bridged the language barriers and explained all the cultural nuances of the sites we visited. They suggested restaurants and amazing local cuisine to try. The vans were always waiting to take us on to... Read more

Leny and her team were awesome. They arranged spectacular private tours of Tokyo and Seoul for us. We saw and experienced so many more things than we could have on our own. The guides were amazing. They went out of their way to be helpful and provide us with the best possible experience. They bridged the language barriers and explained all the cultural nuances of the sites we visited. They suggested restaurants and amazing local cuisine to try. The vans were always waiting to take us on to the next stop. The whole experience was seamless.

Leny and her team were always in contact with us throughout the trip. Confirming pickup times and guides' names and phone numbers. When we wanted to make changes to our itinerary. It was done over night. They could not have been more caring or helpful. I would strongly recommend booking with Leny.

In Tokyo, the one experience you should not miss is the Shimbuya Food Tour. It was spectacular. No one on their own could find all the small hole in the wall restaurants we ate at. The food was divine!

Activity Reviews
The Alluring Nami Island (Private)
The Alluring Nami Island (Private)
Seoul

Nami Island is a very peaceful and beautiful way to spend a day. Well worth the drive outside of Seoul.

Quality of Experience
Guides, Drivers and Staff
Danny was a great guide.
Transport
Seoul Adventures: DMZ Tour, Korean Cuisine, And More of the City (Private)
Seoul Adventures: DMZ Tour, Korean Cuisine, And More of the City (Private)
Seoul

Everyone should experience this tour to understand the historical significance of a divided country.

Quality of Experience
Food
Guides, Drivers and Staff
Vincent was amazing. Extremely knowledgeable about the DMZ
Transport
The Soul of Seoul: Hightlights of Korea's Heritage (Private)
The Soul of Seoul: Hightlights of Korea's Heritage (Private)
Seoul

Over whelming all the culture and heritage in Seoul.

Quality of Experience
Guides, Drivers and Staff
Esther was amazing again. Very knowledgeable.
Transport
Modern Seoul and Cultural Heritage Half-Day Tour (Private) Airport Pick-Up with Direct Sightseeing Transfer
Modern Seoul and Cultural Heritage Half-Day Tour (Private) Airport Pick-Up with Direct Sightseeing Transfer
Seoul

A great way to spend half a day seeing Seoul. The Lotte Tower was a highlight.

Quality of Experience
Guides, Drivers and Staff
Esther was great. She went out of her wat to ensure we had a great experience.
Transport
Welcome to Seoul!
Welcome to Seoul!
Seoul

Seamless pickup from the cruise ship terminal.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kamakura with English Speaking Guide and Vehicle (Private)
Full Day Kamakura with English Speaking Guide and Vehicle (Private)
Tokyo

Kamakura was great, Especially the giant Buddha. Well worth seeing.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore East Tokyo: Full-Day Private Tour with Multilingual Guide
Explore East Tokyo: Full-Day Private Tour with Multilingual Guide
Tokyo

The tour was great. Wish we had more time to spend at each of the sites. Especially the Imperial Gardens

Quality of Experience
Guides, Drivers and Staff
Kashima-san was agreat guide. Very knowledgeable.
Transport
Best of Shibuya Food Tour
Best of Shibuya Food Tour
Tokyo

This tour was definitely one of the highlights of our whole trip. The food was divine.

Quality of Experience
Guides, Drivers and Staff
Alex our guide was awesome. He knew so much about the food and culture of the area. We were blown away.
Transport
West Tokyo Highlights: Half-Day Private Tour with Guide & Vehicle
West Tokyo Highlights: Half-Day Private Tour with Guide & Vehicle
Tokyo

The Meiji and Yasukuni Shrines and the Rikugien Garden were spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

A seamless pickup at the airport and transfer to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jun 05, 2026

Hi Robert,

Welcome back home! I hope you're settling back in nicely and have had a chance to catch up on some rest.

Thank you so much for your kind review. It was a pleasure helping you plan this trip for your group.

I'm delighted to hear that you enjoyed your time in Tokyo and Seoul and that the guides helped make the experience memorable. I'll be sure to share your feedback with the team—they'll be happy to hear it.

Thank you again for trusting us with your travels. We hope to help you plan another adventure in the future!

Warm wishes,
Leny

8 day custom tour of Japan
Japan | May 16 - May 23, 2026

Connie
Connie L.
Chicago, IL | Reviewed on Jun 01, 2026
Bella was great. She organized a custom trip through Japan for our family. She was helpful at suggestions for what might work best. We visited Tokyo, Kyoto, Osaka and Hiroshima. We had two wonderful local guides, Ms Cho and Mr Hideo. We also had two different drivers. Bella was great at keeping in contact through planning and during our trip. If you get the chance to work with her, you won’t be disappointed. Read more

Bella was great. She organized a custom trip through Japan for our family. She was helpful at suggestions for what might work best. We visited Tokyo, Kyoto, Osaka and Hiroshima. We had two wonderful local guides, Ms Cho and Mr Hideo. We also had two different drivers. Bella was great at keeping in contact through planning and during our trip. If you get the chance to work with her, you won’t be disappointed.

Hotel Reviews
Hotel Metropolitan Tokyo Ikebukuro
Tokyo

Very nice hotel. Would recommend.

Hotel Granvia Osaka - JR Hotel Group
Osaka

Very nice rooms but pretty small. Location is great with train station essentially in your basement.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Multiple combo washer/dryer machines available for use.
Kyoto Takasegawa Bettei
Kyoto

Very nice authentic hotel with friendly staff.

Authenticity & Character
Location
A little far away from main shopping/activity. But very quiet cute area.
Staff
Only on site limited hours so makes check in a little complicated. Also they have limited breakfast available so order in advance.
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Beautiful hotel with coffee available 24 hours. That was really nice during our transition to the new time zone. Rooms are small but comfortable.

Authenticity & Character
My
Location
Staff
Very polite and helpful
Cleanliness & Comfort
We used the laundry service and it was prompt and easy. Only one washer dryer to do your own and it was always busy.
Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Jun 02, 2026
Dear Connie, Thank you so much for your wonderful review! 😊 Reading your comments truly made my day. It was an absolute pleasure helping your family plan and experience your journey through Japan. From Tokyo to Kyoto, Osaka, and Hiroshima, I’m so happy to hear that you enjoyed the trip and that Ms. Cho and Mr. Hideo helped make your experience even more special. I’m also grateful for your kind words about my planning and communication. My goal is always to make the process as smooth and... Read more

Dear Connie,

Thank you so much for your wonderful review! 😊

Reading your comments truly made my day.

It was an absolute pleasure helping your family plan and experience your journey through Japan. From Tokyo to Kyoto, Osaka, and Hiroshima, I’m so happy to hear that you enjoyed the trip and that Ms. Cho and Mr. Hideo helped make your experience even more special.

I’m also grateful for your kind words about my planning and communication. My goal is always to make the process as smooth and enjoyable as possible, both before and during the trip, so it means a lot to know that you felt well taken care of.

Thank you again for trusting me with your family’s adventure. It was a privilege to be part of it, and I hope the memories you created in Japan will stay with you for many years to come.

If you ever decide to return to Japan—or explore China or another part of Asia in the future—I would be delighted to help you plan another unforgettable journey.

Wishing you and your family all the best, and thank you again for your trust and support!

Warm regards,
Bella 😊

Our trip was very well planned. Ben was amazi...
Japan | May 17 - May 30, 2026

Bob
Bob N.
Florence, KY | Reviewed on Jun 01, 2026
Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed. We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back. This is my second trip with KimKim and will use them again next year. guides Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication. Guide’s Name:... Read more

Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed.

We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back.

This is my second trip with KimKim and will use them again next year.

guides

Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication.

Guide’s Name: Mr.Yukinori Hashimoto - great…really enjoyed our time together. Very patient… very empathetic to our needs

Guide’s Name: Mr.Ricky - ok…great guy. Some things were off. we would have loved to have dinner in Kyoto where all the action is. he was just going to leave us though.. I asked how do I get back to hotel… and didn’t get an answer. so we didn’t eat and followed him back to hotel on a long trek via public transportation.

I get japan now for their public transportation. but we seemed to have spent hours on it with him. when a taxi was available for a little more money.

Finally on our last day.. he seemed to hurry us off the island. we got done with kayaking…then he wanted to get through the temple. fine… but we were dehydrated, hungry, and had to go to bathroom. he lacked any kind of empathy for our needs. When we had to demand to eat.. we finally did. then he wanted to leave. I thought we were supposed to have private time. then we leave and get in tram for over an hour or o get back to hotel.

there were bright spots with him… but

Hotel Reviews
Sheraton Grand Hiroshima Hotel
Hiroshima

nice. not my favorite, but nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

really nice place.. no view and felt we weren’t in the middle of kyoto where all the action was… but very convenient to train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hyatt Centric Kanazawa
Kanazawa

nice for the night..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Honjin Hiranoya Kachoan

definitely out of our comfort zone. but really fun

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kowakien Tenyu
Hakone

favorite.. just a cool place

Authenticity & Character
had that japanese character
Location
Staff
Cleanliness & Comfort
Keio Plaza Hotel Tokyo
Tokyo

it was perfect

Authenticity & Character
easy… fun
Location
seemed in the middle of everything
Staff
Cleanliness & Comfort
Activity Reviews
Miyajima Island One-Day Guided Tour (with Kayaking)
Miyajima Island One-Day Guided Tour (with Kayaking)
Japan

Great day… but rushed by our guide. there are things I would have loved to do.. but couldn’t. the guide literally walked us back to the ferry and then said.. is there anything else you want to do. he fell asleep on the 1.5 hour tram. maybe he was not feeling well

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Hiroshima

Good fun day

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion,  Nishiki Market,Gion District  and Geisha-Kaiseki Elegance
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion, Nishiki Market,Gion District and Geisha-Kaiseki Elegance
Kyoto

all good… hated being on bus for so long during day loved the Geisha!! and the taxis at night!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Hozugawa River Boat Ride and Arashiyama Exploration and  Japanese tea ceremony (Private Guide &Public Transportation)
Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)
Kyoto

boat ride was fun the rickshaw was really fun. climbed the mountains to see the monkeys was fun tea ceremony was great wish we could have gotten a good dinner… guide rushed us

Quality of Experience
Guides, Drivers and Staff
Transport
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Japan

Fun day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Takayama

we went everywhere

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Japan

rain out.. but guide and driver made the best of it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo

Sumo was a blast. rest of day.. ok… again a little confusing on the plans

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo

the market was fun. I wish iris would have laid out exactly what we were going to do… it made it a little confusing. the drum thing was t worth it

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 09, 2026
Hi Bob, Thank you so much for taking the time to leave such a thoughtful review. First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country. I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me... Read more

Hi Bob,

Thank you so much for taking the time to leave such a thoughtful review.

First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country.

I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me personally, and I am honored to have been part of your Japan adventure.

I was also very pleased to hear your positive comments about Iris and Hashimoto-san. I will be sure to share your feedback with them. I know they will be delighted to hear that they helped make your trip special.
Please rest assured that we take feedback like yours very seriously. We have already paused assigning Ricky to future tours while we conduct additional training and review these situations with him. Our goal is to ensure that every guest receives the attentive, thoughtful, and personalized care that we expect from our guides.

Your feedback is incredibly valuable because it helps us improve and prevent similar experiences for future travelers.

Japan truly has so much more to offer beyond what you saw on this trip. From Hokkaido to Kyushu, there are still countless amazing places waiting to be discovered. And if you ever decide to return to Japan—or perhaps visit China in the future—you will officially be one of our VIP guests 😊. We would be absolutely delighted to help create another unforgettable journey for you and Rosanne.

Thank you again for your trust, your patience, and your honesty throughout the trip.

Wishing you and Rosanne good health, happiness, and many more adventures ahead.

Warm regards,
Ben

10 days of absolute perfection in Japan
Japan | May 19 - May 28, 2026

Sharon
Sharon M.
San Jose, CA | Reviewed on May 31, 2026
This has to be one of the best organized trips I've ever been on. KimKim organized everything from beginning to the end and it was seamless! The itinerary matched exactly what I wanted within my budget and Ellen's suggestions for some other experiences were perfect! From letting us know the times and locations of where to meet our guides to the exact platform to be on for the trains, we never found ourselves lost, confused or stressed. The drivers picking us up were bilingual and very... Read more

This has to be one of the best organized trips I've ever been on. KimKim organized everything from beginning to the end and it was seamless! The itinerary matched exactly what I wanted within my budget and Ellen's suggestions for some other experiences were perfect! From letting us know the times and locations of where to meet our guides to the exact platform to be on for the trains, we never found ourselves lost, confused or stressed. The drivers picking us up were bilingual and very helpful and our guides were off the charts! Lily, Jun, Meri, Satoko and Kiko showed us so many wonderful places in Tokyo, Osaka and Kyoto and incorporated my desire to visit Ueno and Kappabashi (so I could get some Japanese Knives!) and to visit some smaller neighborhoods as well. We also asked for visits to the Inari gates and the bamboo forest but without the crowds and our guide came up with solutions. Overall our whole trip was 100% perfections and I have absolutely no complaints about anything. I plan on using KimKim again for future trips to other countries!

Activity Reviews
*Private Guided Tour in Kyoto:  Heritage and Timeless Paths
*Private Guided Tour in Kyoto: Heritage and Timeless Paths
Kyoto

Kyoto is beautiful and special in its own way. Staying at a Ryokan and having Kaiseki dinners were such a great experience

Quality of Experience
Guides, Drivers and Staff
Transport
*Private Guided tour in Osaka:  Castle, Street Eats and Local Energy
*Private Guided tour in Osaka: Castle, Street Eats and Local Energy
Osaka

Osaka is for food lovers and it did not disappoint! As well as the shrines, Tori gates and the Bamboo forest, all were beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
*Private Guided Tour in Tokyo:  Highlights and Hidden Gems
*Private Guided Tour in Tokyo: Highlights and Hidden Gems
Tokyo

I loved that we were able to also include exploring Ueno and Kappabashi as I requested. There’s sooo much to see in Tokyo but I love these two areas!

Quality of Experience
Small streets of great food and experiences!
Quality of Experience
Small streets of great food and experiences!
Guides, Drivers and Staff
My guide found my favorite gyoza restaurant from an old photo I had!
Guides, Drivers and Staff
My guide found my favorite gyoza restaurant from an old photo I had!
Transport
Clean, professional and bilingual drivers were extra special!
Transport
Clean, professional and bilingual drivers were extra special!
Local specialist: Ellen Yokoyama
Ellen
Ellen Yokoyama
Local specialist in Tokyo | Replied on Jun 02, 2026

Thank you so much for your wonderful review, Sharon!
It was truly a pleasure helping you plan your journey through Japan.
Thank you again for trusting us with your trip and I hope you visit us again in the future!

Wishing you all the best! 😊
Ellen

Ellen

An amazing trip to Japan!
Japan | May 14 - May 23, 2026

Curtis
Curtis B.
Dallas, TX | Reviewed on May 30, 2026
Ada was very prompt in answering our emails. She also provided excellent pre-tour information that helped us a great deal with our planning. The information we requested always came quickly. She understood very well what we were interested in and planned our entire tour accordingly. We were very satisfied with her arrangements. The hotel in Tokyo was great. It offered a great breakfast buffet and it was near shopping and restaurants. In Kyoto, the hotel was also very nice and near... Read more

Ada was very prompt in answering our emails. She also provided excellent pre-tour information that helped us a great deal with our planning. The information we requested always came quickly. She understood very well what we were interested in and planned our entire tour accordingly. We were very satisfied with her arrangements. The hotel in Tokyo was great. It offered a great breakfast buffet and it was near shopping and restaurants. In Kyoto, the hotel was also very nice and near shopping and restaurants, but unfortunately the breakfast buffet was mediocre and none of the staff spoke English, so it was very difficult to ask for things. We think the staff did not even speak much Japanese. It is a restaurant run by Vietnamese staff, so communication was very hard. The hotel in Osaka was a nice hotel as well with a great breakfast buffet, very friendly staff, but not close to restaurants or shopping. We had to take a taxi to do some shopping on our last day. Fortunately, taxis in Japan are not terribly expensive. The one suggestion we would like to make is that when purchasing tickets in the bullet train from Tokyo to Kyoto, the seats need to be on the right side of the isle (ideally seats D and E) so that the tourists can have a view of Mount Fuji. Also suggesting that a snack be brought on the train would be great.
Bea was our guide in Tokyo and she was totally amazing. She was kind, patient, knowledgeable, likable, and very helpful. Even after our tour/day with her was finished, she said we could contact her at any time if we had questions. She even helped us purchase our bus tickets to DisneySea. By the way, we were super lost when leaving DisneySea at the end of the day because turns out that there are two different exits to leave the park and they both look extremely similar, especially at night in the dark. It would be very helpful to tell the tourists going to DisneySea to pay very close attention to how they get into the park and to get out the same gate in order to catch the bus back to Tokyo.
When we went to Nara, we could not find the temple to see the Buddha. We contacted our guide in Kyoto, but when we did not get a response right away, we contacted Bea because we were very hot and wanted to get help as quickly as possible. We were lucky, and Bea was able to do a video chat with us and even sent us a link so that we could locate the temple where we could see the Buddha. By the way, Jason did get back to us, but by then we had already spoken with Bea. Even after we returned home to the USA, she contacted us to make sure we were okay. What a great tour guide! Plus, it was very nice to have someone who spoke such good English.
Our guide in Kyoto and Osaka, Jason, was also very good, funny and very knowledgeable as well. He tried to be patient, but my husband was having trouble with his back and was walking very slowly, so it was difficult for him to keep up with Jason even though Jason tried to allow for it. Jason also helped us buy our train tickets to Nara. This was very helpful because not many people speak English. One suggestion would be that, if the weather is not good and it is rainy in Osaka, it is not worth it to make the long walk to the Umeda Sky Building to get a view of the cityscape. Overall, we were very happy with Ada, the hotel accommodations, the places we visited and both tour guides. We loved Japan! It was a fun and exciting trip!

Hotel Reviews
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

This was a nice hotel, very clean and with very friendly staff. The hotel is very close to the train station, but not knowing the layout of the "basement" coming out of the train station we decided to take a taxi. The hotel is close to shopping and restaurants, but their breakfast buffet is not the best. The staff in the restaurant does not speak English.

Authenticity & Character
Location
Close to even a Baskin Robins :)
Staff
Very friendly staff.
Cleanliness & Comfort
The room and bathroom were very clean.
Osaka Excel Hotel Tokyu
Osaka

It was a nice hotel, but you do have to switch elevators to get to the restaurant. Their breakfast buffet is excellent and the restaurant staff is very nice.

Authenticity & Character
Thins you do not see in US hotels like heaters in the elevator, trash cans that open up when you walk up to them :0 etc.
Location
It is not close to restaurants or shopping, but a taxi can take you there for about $10 dollars
Staff
Very friendly staff, especially the restaurant staff. Someone even brought me a blanket because I felt it was a little cold.
Cleanliness & Comfort
Very clean room, everything in Japan seems to be clean :) even the subway :)
Hotel Gracery Shinjuku
Tokyo

This hotel is in a great location. Close to shopping and restaurants. The reception is on the 8th floor, the rest of the rooms are above floor 8th. The restaurant, Sizzler, is on the first floor and it offers and amazing breakfast buffet. The entrance to floors 2-7 is around the corner of the building. There are shops and even a movie theater inside the building. And if you are interested in Godzilla, this is the perfect hotel for you. They have props from some of the Godzilla movies.

Authenticity & Character
Location
Near restaurants and shopping. Super lively day and night.
Staff
Very helpful. My travel agent asked that I be placed in the lowest possible floor and I was placed in the 8th floor which was perfect for me.
Cleanliness & Comfort
Everything was very clean and comfortable. You will love the toilet :)
Activity Reviews
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

We discovered that upon getting out of the subway station, you can walk up to a little train that takes you to the castle. Taking the train is totally worth it because otherwise the walk up to the castle will completely wipe you out, especially on a warm day. I do not remember the cost of the little train ticket, but it is not too expensive.

Quality of Experience
Honestly, everything stood out. These visits are so different from what you see in Europe or Latin America that everything catches your attention.
Guides, Drivers and Staff
Without the tour guide one would be lost all the time. There are very few signs in English and most people do not speak English, so it is very difficult to go places on your own. With our guide, Jason, we took mostly the subway, and without him we would not be able to do it because there are many many subway lines and it is unbelievable busy in the stations, so you cannot see where you are going. Once, during our free day, we returned from Nara to Kyoto and it took us almost 45 minutes to be able to get out of the station. Luckily, when we finally came up to the street, we were just about three blocks from our hotel, but it was not the place where we intended to come out. It is like another city down in the subway station, seriously.
Transport
Transportation is Japan is great. You can go from Kyoto to Osaka in the bullet train in just 13 minutes! They have a great transportation system, if you know where you are going, otherwise, just take a taxi. We asked the people at the hotel to write down in Japanese the name of the place where we wanted to go and we just showed that writing to the taxi driver. We never had any issues.
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

Kyoto is a beautiful place to visit with so many temples, Torii gates, history, culture, etc. Kyoto is what we expected to see in Japan: many beautiful places such as temples, pagodas, gardens, etc. The visit to Kinkaku-ji Temple with the famous Golden Pavilion with its two floors covered in gold leaf is beautiful and impressive. The Nijo Castle is impressive and as with everything else surrounded by beautiful gardens. Finally, the visit to Fushimi-Inari Taisha with its endless torii gates. beautiful. Finding out that they all have been donated by individuals and businesses was mind boggling. Everyone going to Japan must visit Kyoto. Everything there is beautiful, you cannot take a bad picture :)

Quality of Experience
Honestly, I cannot pick out one thing. I look at my pictures and everything was amazing: the Golden Pavilion, the Nijo Castle, the Fushimi-Inari Taisha with all the torii gates, everything has its own special quality and beauty.
Guides, Drivers and Staff
We had a very knowledgeable guide, Jason. We used the subway several times and were impressed by how clean it is and how well organized and on time the trains run. People inside the cars of the subway are clean, well dressed, and quiet. Everyone is either looking at their cellphone or reading. There is no loud chatter and everyone behaves in a polite manner.
Transport
Cannot say enough about the transportation in Japan. Whether you are taking a taxi, the subway, a train, or a bullet train everything is clean and quiet. The seats in the subway are padded and comfortable! The windows are clean, no trash on the floor, and the seats in the trains are like in an airplane but comfortable, clean, and spacious. Truly an amazing transportation system. I do have to admit that our tour guides always purchased our tickets because there is no way to understand what you need to buy or how if you try to do it yourself. The instructions in the machines are all in Japanese and the ticket machines look like a station at NASA :)
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

The visits to the gardens were very nice. Very enjoyable to see those beautifully manicured gardens and walk through them. The visit to the market was also interesting. Bea also took us to a department store called Isetan which we found super interesting, particularly the bottom floor with endless food booths. We had never seen anything like that. It was great, so different.

Quality of Experience
Everything we saw was very different from things we have seen in Europe, so it was interesting and beautiful. Everything so clean and organized. I loved it!
Guides, Drivers and Staff
Our tour guide, Bea, was absolutely the best. She was very nice, spoke great English, super friendly and patient. She helped us so much. We just loved her!
Transport
I think that on this day we took mostly taxis, which was a great way to see how this works. For example, taxi doors open on their own, you only pay what the meter indicates (the fare starts at 500 yen), you can stop a taxi just about anywhere in the street, and you do not need to tip the driver.
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Jun 01, 2026

Hi Curtis,

Thank you so much for taking the time to write such a thoughtful and detailed review. It's clear that you put a lot of care into it, and that means a great deal to us. Feedback like yours is incredibly valuable, not only for our team but also for future travelers.

I'm truly delighted to hear that you had such a wonderful time in Japan. Our entire team feels honored to have been a part of your journey, and it brings us great joy to know that the trip met your expectations.

We wish you all the very best, and we hope to welcome you back to Japan again someday!

Warm regards,
Ada

Incredible Japan Trip Planner
Japan | May 18 - May 28, 2026

Robert
Robert S.
Los Angeles, CA | Reviewed on May 29, 2026
Cory is an amazing trip planner!! She planned all the details of my family trip to Japan. I have a family of 5 including 3 daughters in their 20's. My family is a demanding client, but we all agreed that this was our best family vacation ever. Not only did Cory plan all the details, but she was available while we were traveling to answer questions. I would highly recommend Cory and KimKim for anybody considering a trip to Japan. Read more

Cory is an amazing trip planner!! She planned all the details of my family trip to Japan. I have a family of 5 including 3 daughters in their 20's. My family is a demanding client, but we all agreed that this was our best family vacation ever. Not only did Cory plan all the details, but she was available while we were traveling to answer questions. I would highly recommend Cory and KimKim for anybody considering a trip to Japan.

Hotel Reviews
Kyoto Takasegawa Bettei
Kyoto

This is a 3 star hotel likely because it does not have a full service restaurant. But the rooms were spacious, comfortable and well maintained. Breakfast was delivered by room service daily and was very good. The people working at the front desk were all very kind, efficient and helpful. We really enjoyed staying at this hotel.

Authenticity & Character
Location
Cleanliness & Comfort
All the people working at the hotel went out of their way to help us. They were fantastic!
Hakone Retreat villa 1/f
Hakone

Top notch 5 star resort. We had 2 villas which were very spacious, luxurious and had private onsens.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Prince Park Tower Tokyo
Tokyo

We had 2 rooms which were both very comfortable and roomy. The facilities including the restaurants options in the hotel were excellent. The breakfast buffet was truly outstanding. All the staff we dealt with were courteous and efficient. I give this hotel very high marks and would return.

Authenticity & Character
Location
Staff
Very good at their jobs and pleasant to deal with.
Cleanliness & Comfort
The hotel is clean and well maintained.
Activity Reviews
Luxury Transfer by Private Car to Tokyo Disney (Round-Trip)
Luxury Transfer by Private Car to Tokyo Disney (Round-Trip)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Akihabara Anime & Gaming Adventure Tour
Akihabara Anime & Gaming Adventure Tour
Tokyo

I'm sure this was good for the right people. Once we started the tour we realized we were not particularly interested in Anime and gaming so we ended the tour early.

Quality of Experience
Guides, Drivers and Staff
Transport
Tsukiji Fish Market Food and Culture Walking Tour
Tsukiji Fish Market Food and Culture Walking Tour
Tokyo

Our tour guide was pretty good but a bit hard to understand. I think we could have done this tour on our own without a tour guide.

Quality of Experience
Guides, Drivers and Staff
Japanese Calligraphy Experience (Nara)
Japanese Calligraphy Experience (Nara)
Japan

Another highlight of our trip! The 3 woman (2 sisters and their mother) who taught our private class were excellent. We took our final work product home and will be hanging it on the wall. We will never forget this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan

This was a fun and memorable experience. One of the highlights of our trip. We took great photos of our family in kimonos and enjoyed the entire experience.

Quality of Experience
Guides, Drivers and Staff
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan

Pam was an outstanding tour guide. She was very kind and patient with us and gave us an excellent tour experience.

Quality of Experience
Guides, Drivers and Staff
Pam was the best.
Transport
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo

Max was an excellent tour guide. Food was all great and the tour was very interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Cory Varga

Our trip to Japan was truly a once-in-a-lifet...
Japan | May 15 - May 24, 2026

R
Rhodalynn N.
Honolulu, HI | Reviewed on May 29, 2026
Our trip to Japan was truly a once-in-a-lifetime experience, and we are incredibly grateful for all the planning and support provided by our travel agency. From the moment we arrived, every detail was thoughtfully arranged. The hotels were comfortable and well-located, transportation instructions were clear, and the itinerary gave us the perfect balance of guided experiences and free time to explore on our own. We experienced the energy of Tokyo, the beauty of Mount Fuji and Hakone, the... Read more

Our trip to Japan was truly a once-in-a-lifetime experience, and we are incredibly grateful for all the planning and support provided by our travel agency.

From the moment we arrived, every detail was thoughtfully arranged. The hotels were comfortable and well-located, transportation instructions were clear, and the itinerary gave us the perfect balance of guided experiences and free time to explore on our own.

We experienced the energy of Tokyo, the beauty of Mount Fuji and Hakone, the rich history and culture of Kyoto, and the vibrant atmosphere of Osaka. We enjoyed everything from ancient temples and peaceful gardens to bustling markets, incredible food, and the efficiency of Japan's world-famous rail system. Every destination offered something unique and memorable.

What impressed us most was how smoothly everything came together. Traveling internationally can feel overwhelming, but the guidance we received gave us confidence every step of the way. Even when unexpected changes arose, we felt supported and informed.

Japan exceeded our expectations in every way. The kindness of the people, the cleanliness, the respect for tradition, and the breathtaking scenery made this an unforgettable journey. We returned home with wonderful memories, a deeper appreciation for Japanese culture, and a long list of experiences we will cherish forever.

Mahalo for helping make our bucket-list trip a reality. We would happily recommend your services to anyone considering a visit to Japan.

LENY you are amazing!!!!

P.S. The luggage forwarding was great, ensure you research how many days from one hotel to the next. ADDITIONALLY our luggage being sent straight to the airport on the last leg of travel was exceptional!

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Jun 01, 2026
Hello Rhodalynn, Welcome back home! I hope you're settling back in comfortably and feeling better. I was sorry to hear that you were having trouble with your knees during the trip, and I hope you're recovering well. Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to me. I'm so happy to hear that your trip to Japan was everything you hoped for and that you enjoyed the mix of cities, culture, food, history, and beautiful scenery... Read more

Hello Rhodalynn,

Welcome back home! I hope you're settling back in comfortably and feeling better. I was sorry to hear that you were having trouble with your knees during the trip, and I hope you're recovering well.

Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to me. I'm so happy to hear that your trip to Japan was everything you hoped for and that you enjoyed the mix of cities, culture, food, history, and beautiful scenery along the way.

Reading that you felt supported throughout the tip is especially meaningful. Planning a trip like this is always a team effort, and my goal is to make sure you can enjoy the experience without worrying about the logistics.

I'm also glad to hear the luggage forwarding worked out so well for you, especially having your bags sent directly to the airport for your departure. It's one of my favorite travel tips for Japan and can make a big difference when moving between destinations.

Thank you again for trusting me with your trip and for your incredibly kind comments. It was a pleasure helping you plan this adventure, and I hope the memories stay with you for many years to come.

Take care, and please keep in touch!

Thank you again!

Warm regards,
Leny

I had a really good time, and all of the guid...
Japan | May 11 - May 20, 2026

Betsy
Betsy A.
Seattle, WA | Reviewed on May 29, 2026

I had a really good time, and all of the guides I had were especially good.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on May 31, 2026

Hi Besty,

Thank you so much for your kind words. We're delighted to hear that you had such a wonderful time in Japan and that you enjoyed all of your guides.

It was truly a pleasure working with you as well. Thank you for being so understanding, supportive, and easy to communicate with throughout the planning process and during your trip.

We really appreciate your trust and hope the memories from Japan will stay with you for many years to come. Wishing you all the best, and we hope to help you with another adventure in the future!

Warm regards,
Sandy

An Unforgettable Journey Through Japan
Japan | May 8 - May 26, 2026

Joe
Joe T.
New York, NY, USA | Reviewed on May 29, 2026
Our recent trip to Japan, organized by KimKim, was an unforgettable experience from start to finish. The itinerary, Cultural Harmony & Culinary Discovery, was perfectly designed, beginning in Tokyo and ending in Osaka. It gave us a wonderful balance of Japan’s rich traditions, modern energy, beautiful scenery, and incredible food.
Every part of the journey felt thoughtfully planned and seamless. We especially want to recognize the wonderful guides who made our trip so memorable. Davin led us...
Read more

Our recent trip to Japan, organized by KimKim, was an unforgettable experience from start to finish. The itinerary, Cultural Harmony & Culinary Discovery, was perfectly designed, beginning in Tokyo and ending in Osaka. It gave us a wonderful balance of Japan’s rich traditions, modern energy, beautiful scenery, and incredible food.
Every part of the journey felt thoughtfully planned and seamless. We especially want to recognize the wonderful guides who made our trip so memorable. Davin led us on an amazing walking tour of Osaka, bringing the city’s energy and food culture to life. Yosh guided us through Tokyo’s old town and the beautiful Nezu Shrine, where we also had the special experience of crafting our own maneki-neko lucky cat.
Masa gave us an incredible tour of Tsukiji Fish Market and introduced us to the anime and subcultures of Akihabara, which was such a fun and unique experience. Toru showed us Mount Fuji on the most perfect viewing day imaginable — truly an iconic and unforgettable moment. Asuka led our amazing tour of Nara and the Kyoto area, sharing so much history and local insight. Masako was also outstanding, bringing deep knowledge and expertise to our tour of Hiroshima and Miyajima Island.
The culinary side of the trip was another highlight. We enjoyed delicious regional foods, explored local markets, and experienced the depth and variety of Japanese cuisine. Ending the trip in Osaka, known for its food culture, was the perfect finale.
KimKim made the entire process smooth, organized, and enjoyable. The recommendations were excellent, the logistics were well coordinated, and the trip felt personalized and stress-free from beginning to end.
Overall, this was a truly special journey that combined culture, food, history, and discovery in the best possible way. We would highly recommend KimKim to anyone planning a trip to Japan.

Hotel Reviews
Hotel Hankyu RESPIRE OSAKA
Osaka

Hotel Hankyu RESPIRE OSAKA has an amazing location, situated above a large shopping and food complex with plenty of dining options nearby. The convenience of the location was definitely one of the highlights of our stay. The main downside was the room size. Our rooms were extremely small, with not enough space to open luggage comfortably, which made things quite inconvenient. Breakfast was good, with lots of options available. There was also a really good restaurant on site where we ended up having dinner twice. The hotel itself is very large, so it was constantly very busy, but overall we loved the location and found it very convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Kyoto Tokyu Hotel was a comfortable stay overall. The rooms were okay and provided what was needed, though they were not especially memorable. One slightly inconvenient aspect was the layout of the hotel entrance. From the front entrance, you have to go down an escalator to reach reception and the elevators to the rooms, which is not ideal when arriving with luggage. On the positive side, breakfast was pretty good, and the hotel has a couple of good restaurants on site, which made dining convenient. Overall, it was a decent hotel with good food options, though the entrance layout could be improved for guests with luggage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Ryokan Aura Tachibana was a true 5-star experience from start to finish. The private onsen in the room was a real highlight, offering a relaxing and authentic Japanese stay. We also loved the experience of wearing the provided kimono/yukata, including the men’s version for me, which added to the traditional atmosphere. The food was exceptional. The 9-course dinners featured authentic Japanese cuisine, with every dish beautifully prepared and meticulously curated. The Japanese breakfast was equally impressive and felt just as thoughtfully presented. The staff were amazing — welcoming, attentive, and professional throughout the stay. Overall, Ryokan Aura Tachibana delivered an unforgettable and highly authentic Japanese experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the b ginza

The B Ginza Hotel is very centrally located and convenient for getting around Tokyo, which was definitely its strongest point. It made sightseeing, shopping, and accessing public transport very easy. However, the rooms were very small, even by city hotel standards. Breakfast was quite meagre, and the breakfast area was small and crowded, with many people packed in at the same time. The elevators were also a major frustration — they were often full, and the wait felt endless at times. Overall, the location was excellent, but the hotel experience itself was disappointing due to the cramped rooms, limited breakfast, and elevator issues.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Jun 03, 2026
Hi Joe, Thank you so much for taking the time to provide such a detailed review of your trip. Feedback like yours is incredibly valuable to us, and we truly appreciate the effort you put into sharing your experience. I am especially pleased to hear that you enjoyed the itinerary, the cultural experiences, and the culinary discoveries throughout Japan. It means a great deal to know that the trip created so many memorable moments for you. Thank you as well for your kind words about the... Read more

Hi Joe,

Thank you so much for taking the time to provide such a detailed review of your trip. Feedback like yours is incredibly valuable to us, and we truly appreciate the effort you put into sharing your experience.

I am especially pleased to hear that you enjoyed the itinerary, the cultural experiences, and the culinary discoveries throughout Japan. It means a great deal to know that the trip created so many memorable moments for you.

Thank you as well for your kind words about the guides. I will be sure to pass your compliments along to Davin, Yosh, Masa, Toru, Asuka, and Masako. I know they will be delighted to hear that they helped make your journey so special and memorable.

We also greatly appreciate your thoughtful hotel reviews. Both the positive comments and the constructive feedback are extremely helpful and will assist us in improving our future recommendations and services for other travelers.

Thank you again for your comments and for allowing us to be part of your Japan adventure. It was a pleasure helping you plan this journey, and I hope we will have the opportunity to assist you again in the future.

I would love to welcome you back to Japan someday to explore even more unique regions, cities, and experiences beyond those you have already discovered.

Best regards,
Cannon

Overall I was very happy with this trip. Ade...
Japan | May 8 - May 21, 2026

D
DAVID M.
Bellefonte, PA, USA | Reviewed on May 29, 2026

Overall I was very happy with this trip. Adeline did a good job of communicating when planning the trip. All of the local guides were great except one and she was still passable. We did a lot of the trip on our own. As an experienced traveller we were able to figure out the local transportation but for people who are not seasoned or dont have a good understanding of Google maps the trip would have been difficult. I would encourage every one to stay in a Ryoken.

Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Fukuoka, Japan | Replied on May 29, 2026

Thanks so much for your honest review David! Your trip photos are beautiful!

Our Guide was Amazing
Japan | May 12 - May 21, 2026

Bailey
Bailey W.
Ottawa, IL | Reviewed on May 25, 2026

Carinta was super helpful and accomodating when it came to planning our trip to Japan. She was able to make the best plan that fit our budget and contained all the essential things we wanted to do.

During the trip, she was also quick to respond to various questions we had and provided awesome recommendations for food and travel.

We were able to focus more on having a great time since Carinta handled all the booking and scheduling. This took a lot of stress and friction out of the planning which made a great difference in our first trip to Japan.

Local specialist: Carinta Rizki Yuniar
Carinta
Carinta Rizki Yuniar
Local specialist in Japan | Replied on Jun 16, 2026

Thank you so much for your kind review, Bailey!

It was a pleasure helping you plan your first trip to Japan, and I'm so happy to hear that you had a wonderful time. Knowing that I could make the planning process easier and help you enjoy your trip stress-free means a lot.

Thank you again for your trust, and I hope to help you plan another Japan adventure in the future!

Warm regards,
Carinta

An Unforgettable Week in Japan: The Trip of a Lifetime!
Japan | May 10 - May 17, 2026

Cathy
Cathy P.
Skaneateles, NY, USA | Reviewed on May 23, 2026
We just returned from an incredible 7-day journey through Japan, and we are still floating! From the neon-lit streets of Tokyo to the tranquil hot springs of Hakone and the historic charm of Kyoto, every detail of this trip was flawlessly executed thanks to Bella. A massive shoutout to our incredible team who made the logistics effortless. Right from the start, we were picked up at the airport by a very capable driver named Song, who also safely and smoothly drove us out to Hakone later in... Read more

We just returned from an incredible 7-day journey through Japan, and we are still floating! From the neon-lit streets of Tokyo to the tranquil hot springs of Hakone and the historic charm of Kyoto, every detail of this trip was flawlessly executed thanks to Bella.

A massive shoutout to our incredible team who made the logistics effortless. Right from the start, we were picked up at the airport by a very capable driver named Song, who also safely and smoothly drove us out to Hakone later in the week. Navigating the country was a breeze thanks to our spectacular guide, Roy. We cannot say enough good things about him! He helped us master the Tokyo rail system and expertly guided us through our stay in Hakone. We affectionately referred to him as our Japanese Dad. If given the opportunity, request Roy to be your guide.

In Tokyo, we stayed at the Keio Plaza Hotel, which was incredibly comfortable and so convenient for exploring the city. Tokyo was a whirlwind of amazing sights, perfectly balancing futuristic fun with deep history. Some of our highlights included, flying through the streets doing Akihabara Go-Karting, immersing ourselves in the stunning digital art at teamLab Borderless, and experiencing the organized chaos of Shibuya Crossing.
We slowed things down with beautiful tours of the Imperial Gardens and Meiji Shrine, and ate our way through the spectacular Tsukiji Food Market.

We then traveled to the countryside (Hakone) with our guide, Roy and driver, Song. Hakone was arguably the highlight of the entire trip, largely because we stayed at the stunning Ten-Yu hotel. It featured amazing hot spring onsens, which quickly became our absolute favorite part of the trip. We cycled along Lake Yamanaka with a breathtaking view of Mt. Fuji framing the background—a picture-postcard moment we will never forget. We traveled by cable car and gondola up to the Owakudani valley to see the steaming volcanic vents. While there, we tried the famous black eggs boiled in the hot springs, which are said to add seven years to your life!

We then traveled to Kyoto by bullet train. We wrapped up our week staying at the Celestial Hotel Gion in Kyoto. It was in a fantastic location right in the heart of the historic Geisha district, and it even featured its own onsen for us to enjoy. We got dressed up in traditional Kimonos and attended a beautiful, serene traditional tea ceremony. On our last day, our wonderful guide Ursula took us to the Arashiyama Bamboo Forest and the monkey park, wrapping it all up with a food tour through Nishiki Market. Ursula was fantastic—incredibly flexible and more than willing to adjust our schedule on the fly to make sure we got the most out of our day.

This trip was the perfect blend of fast-paced city life, deep relaxation, and rich cultural immersion. The warmth of the people, the expertise of our drivers and guides, and the sheer beauty of Japan made this a vacation we will cherish forever. Thank you to Bella for all her help in planning it.

Hotel Reviews
The Celestine Hotel Gion
Kyoto

Location, location, location. This hotel was in the Geisha district and surrounded by shrines and temples. You could also walk to the more modern areas of Kyoto within 5 minutes. The rooms are very well designed with probably the best water pressure in the showers that I have ever experienced. The onsen is also very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone

Loved this hotel. The Onsens were spectacular! The views from the 6th floor onsen were breathtaking. The breakfast buffet had a wide variety of food.

Authenticity & Character
Probably the most authentic hotel of our stay. Each room had "bath clothes" or Yukatas for you to wear around while during your stay. We were even encouraged to wear them to dinner (which we did).
Location
Not really a hotel in which you can walk to many places. But the hotel had all the amenities you could ask for. They had 3 restaurants on site.
Staff
Cleanliness & Comfort
Keio Plaza Hotel Tokyo
Tokyo

Convenient to the rail system and had a 7 Eleven in the lobby. The breakfast buffet had an amazing variety of Western and Japanese food. The rooms were large and quiet. I would stay there again.

Authenticity & Character
More modern. Not much Japanese character.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto Cultural & Active Full-Day Tour (with Guide, by Public Transport)
Kyoto Cultural & Active Full-Day Tour (with Guide, by Public Transport)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Hakone Adventure: Exploring Mt. Owakudani and Majestic Landscapes  in Public Transportation
Hakone Adventure: Exploring Mt. Owakudani and Majestic Landscapes in Public Transportation
Hakone

Traveling by cable car and gondola up a volcano was so cool! We even added 7 years to our life by eating the black eggs cooked in the natural hot springs.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Mt. Fuji (Lake Yamanaka Biking) & Hakone Relaxing Day Trip
Tokyo to Mt. Fuji (Lake Yamanaka Biking) & Hakone Relaxing Day Trip
Japan

Had amazing views of Mt Fuji while cycling around Lake Yamanake. Roy led us around the lake.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Full-Day Tour (with Guide, by Public Transportation)
Tokyo Highlights Full-Day Tour (with Guide, by Public Transportation)
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Cultural Experience at Kinkaku-ji & Kimono Tea Ceremony, and Gion(Private Guide &Public Transportation)
Afternoon Cultural Experience at Kinkaku-ji & Kimono Tea Ceremony, and Gion(Private Guide &Public Transportation)
Kyoto

A must do.

🚗Tokyo Cultural & Culinary Adventure: Markets, Shrines, Sky-Views (Guide, Public Transportation)
🚗Tokyo Cultural & Culinary Adventure: Markets, Shrines, Sky-Views (Guide, Public Transportation)
Tokyo

I would skip the Imperial Gardens and just do the Meiji Shrine. Our guide, Roy, knew all the best spots in the Tsukiji food market. We got some of the most delicious fatty tuna thanks to Roy's knowledge.

Quality of Experience
Guides, Drivers and Staff
Roy was the best!
Transport
Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on May 24, 2026
Dear Cathy, Thank you so much for your incredibly kind and thoughtful words 😊 It truly means so much to hear that your family had such a memorable experience in Japan. It was honestly a pleasure and privilege for me to help design this journey for you, and reading your review absolutely made my day ✨ I’m especially happy to hear how much you enjoyed the balance between Tokyo, Hakone, and Kyoto — that combination really captures so many different sides of Japan. And your descriptions of... Read more

Dear Cathy,

Thank you so much for your incredibly kind and thoughtful words 😊

It truly means so much to hear that your family had such a memorable experience in Japan. It was honestly a pleasure and privilege for me to help design this journey for you, and reading your review absolutely made my day ✨

I’m especially happy to hear how much you enjoyed the balance between Tokyo, Hakone, and Kyoto — that combination really captures so many different sides of Japan. And your descriptions of cycling near Mt. Fuji, relaxing in the onsen, and exploring Kyoto in kimono sound absolutely wonderful 😊

Thank you as well for your warm comments about Song, Roy, and Ursula. I will definitely share your kind feedback with them — I know they will be deeply touched. Roy will especially love hearing that he became “Japanese Dad” 😊

Most of all, thank you again for trusting us with such a special family trip. Knowing that these memories will stay with you forever is the greatest reward for all of us.

We truly hope to welcome you back to Japan again someday! 🇯🇵✨

Best regards,
Bella

Japan made easy
Japan | May 7 - May 20, 2026

Lori
Lori M.
Orlando, FL | Reviewed on May 22, 2026
Angel was absolutely wonderful to work with while planning my trip to Japan. Traveling through several cities can be overwhelming, but she made the entire process seamless from start to finish. Having every detail organized and a clear plan in place allowed me to relax and truly enjoy the experience. With accommodations, transportation, and tours were carefully coordinated, and everything went smoothly throughout the trip. What I appreciated most was that Angel checked in along the way... Read more

Angel was absolutely wonderful to work with while planning my trip to Japan. Traveling through several cities can be overwhelming, but she made the entire process seamless from start to finish.

Having every detail organized and a clear plan in place allowed me to relax and truly enjoy the experience. With accommodations, transportation, and tours were carefully coordinated, and everything went smoothly throughout the trip.

What I appreciated most was that Angel checked in along the way and reminders of the next days activities. She was always available if I had any questions.

I highly recommend Kim Kim to anyone planning a trip, especially a more complex itinerary. Kim kim took the stress out of travel planning and helped make my Japan adventure an unforgettable experience

Hotel Reviews
Hilton Tokyo Hotel
Tokyo

Great location and shuttle service to Shinjuku. Rooms were spacious and clean

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone

property is beautiful, peaceful and surrounded by stunning mountain scenery. The onsen facilities were a highlight of my stay. The staff was AMAZING !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Kyoto Shijo Karasuma
Kyoto

Clean and comfortable hotel. Rooms were great size and laundry on site and location was great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Tokyo Haneda Airport
Tokyo

clean and quite and close to Hotel

Authenticity & Character
clean
Location
Haneda airport location
Staff
Cleanliness & Comfort
Activity Reviews
Kamakura Historical Walking Tour with the Great Buddha
Kamakura Historical Walking Tour with the Great Buddha
Tokyo
Quality of Experience
Guides, Drivers and Staff
Onsen, Ryokan, and Mt. Fuji Experience in Hakone
Onsen, Ryokan, and Mt. Fuji Experience in Hakone
Hakone
Quality of Experience
Guides, Drivers and Staff
Nara Half Day Trip Walking Tour
Nara Half Day Trip Walking Tour
Japan
Quality of Experience
Food
Guides, Drivers and Staff
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
Guides, Drivers and Staff
Kyoto Arashiyama Rickshaw Tour
Kyoto Arashiyama Rickshaw Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Zen Meditation & Garden Tour at a Zen Temple with traditional Sho-jin lunch
Kyoto Zen Meditation & Garden Tour at a Zen Temple with traditional Sho-jin lunch
Kyoto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Geisha (Maiko) Tea Ceremony & Show
Geisha (Maiko) Tea Ceremony & Show
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
A Glimpse into Shinto Religion: Fushimi Inari Taisha Visit
A Glimpse into Shinto Religion: Fushimi Inari Taisha Visit
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on May 23, 2026
Thank you so much for your wonderful review and for sharing your experience. It was truly a pleasure for Angel to help plan your journey through Japan, and we are delighted to hear that everything went smoothly and allowed you to fully relax and enjoy your trip. Your kind words about Angel’s support, organization, and communication mean a great deal to our team. We always strive to make complex itineraries feel seamless and stress-free, so it’s incredibly rewarding to know your Japan... Read more

Thank you so much for your wonderful review and for sharing your experience.

It was truly a pleasure for Angel to help plan your journey through Japan, and we are delighted to hear that everything went smoothly and allowed you to fully relax and enjoy your trip.

Your kind words about Angel’s support, organization, and communication mean a great deal to our team. We always strive to make complex itineraries feel seamless and stress-free, so it’s incredibly rewarding to know your Japan adventure became such a memorable experience.

Thank you again for your trust and recommendation. We sincerely hope to help you plan another amazing journey in the future.

Warm regards,
Angel & the KimKim Team

Both Pitt and Hideo were wonderful guides to ...
Japan | May 8 - May 21, 2026

Matt
Matt B.
Chicago, IL | Reviewed on May 22, 2026

Both Pitt and Hideo were wonderful guides to the beautiful country of Japan, five stars for both. The trip was well organized and went very smooth thanks to the planning assistance. We just had to show up every day ready to roll and the guides took care of the rest! Would do it again!

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on May 22, 2026
Dear Matt, Thank you so much for your wonderful message 😊 I’m truly delighted to hear that you had such a smooth and enjoyable experience in Japan. It means a great deal to us to know that both Pitt and Hideo helped make your journey so memorable — I will be very happy to share your kind words and five-star feedback with them. I’m also very pleased that the trip organization and planning allowed you to relax and simply enjoy each day comfortably. That is always exactly the experience we... Read more

Dear Matt,

Thank you so much for your wonderful message 😊

I’m truly delighted to hear that you had such a smooth and enjoyable experience in Japan. It means a great deal to us to know that both Pitt and Hideo helped make your journey so memorable — I will be very happy to share your kind words and five-star feedback with them.

I’m also very pleased that the trip organization and planning allowed you to relax and simply enjoy each day comfortably. That is always exactly the experience we hope to create for our guests.

Thank you again for your trust and kindness throughout the journey. It was truly our pleasure to assist with your Japan adventure, and we would be absolutely delighted to welcome you back again in the future 😊

Warm regards,
Ben

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