Kimkim Trip Reviews for Peru

4.9
Based on 678 ratings
Read 678 verified reviews by travelers who booked their trip to Peru on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Nancy, our guide in Lima, was passionate and ...
Peru | Apr 24 - May 3, 2026

Paige
Paige G.
Ashburn, VA | Reviewed on May 03, 2026
Nancy, our guide in Lima, was passionate and did a great job at engaging us through each experience. Wily, our guide for all of Cusco,, Sacred Valley, Machu Picchu, and then Cusco again, was EXCEPTIONAL. He provided a thorough and educational experience while working tirelessly to not only meet our needs but exceed our needs to make sure our vista weee the best they can be. And the were amazing! Wily worked well with Alan, our driver, to make sure that we were safe, arrived safely at all... Read more

Nancy, our guide in Lima, was passionate and did a great job at engaging us through each experience. Wily, our guide for all of Cusco,, Sacred Valley, Machu Picchu, and then Cusco again, was EXCEPTIONAL. He provided a thorough and educational experience while working tirelessly to not only meet our needs but exceed our needs to make sure our vista weee the best they can be. And the were amazing! Wily worked well with Alan, our driver, to make sure that we were safe, arrived safely at all locations, that our luggage was generously and graciously cared for. We all felt safe and protected in their care at all points. Wily accommodated 1 injured member of our group and I friend who became ill while on the last part of our trip.

I highly tecommned all of our guides, our drivers and the leadership of Wily and Alan.

Local specialist: Anne Godoy

Family Journey to Peru
Peru | Apr 21 - Apr 28, 2026

N
Nicole B.
Newark, NJ | Reviewed on Apr 29, 2026
We had such a fantastic time. Jimena carefully curated the itineraries, hotels and restaurants that all surpassed our expectations. Our guide Guido was excellent - he was always attentive and had an incredible breadth of knowledge about the Incas, the sites we visited and all local customs and foods. We had a lot of fun with him! I can’t stress enough how perfect the hotels were - beautiful spots we would not have found on our own. Read more

We had such a fantastic time. Jimena carefully curated the itineraries, hotels and restaurants that all surpassed our expectations. Our guide Guido was excellent - he was always attentive and had an incredible breadth of knowledge about the Incas, the sites we visited and all local customs and foods. We had a lot of fun with him! I can’t stress enough how perfect the hotels were - beautiful spots we would not have found on our own.

Hotel Review
Antigua Casona San Blas
Cusco

Nestled in the Cuzco downtown - this hotel was had a beautiful lush courtyard, lovely breakfast, and we loved the hot water bottles tucked I your beds and the nighttime tea! The staff was excellent and very accommodating.

Authenticity & Character
Modern but rustic
Location
Right in the downtown
Staff
Cleanliness & Comfort
Really nice showers!
Activity Reviews
Moray circular terraces and soft hike to Maras salt mines
Moray circular terraces and soft hike to Maras salt mines
Peru

This is a fascinating site. We strongly recommend seeing it and buying the pink salt!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Visit to Machu Picchu: The Royal Design
Morning Visit to Machu Picchu: The Royal Design
Peru

Words cannot do justice to seeing the sunrise over Machu Picchu!!

Quality of Experience
Guides, Drivers and Staff
Guido knew exactly where to go to get the best photos and how to avoid the crowds.
Transport
Lunch at Hacienda Huayoccari
Lunch at Hacienda Huayoccari
Sacred Valley

What a stunning property and the food was fantastic!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Apr 30, 2026

Hi Nicole!

Thank you for taking the time to leave such a lovey review :) We’re delighted to hear that your time in Peru was fantastic. Guido was also happy to read that you enjoyed his company. He is passionate and incredibly dedicated so hearing that has absolutely make his day.

Thank you again for letting us be part of your journey. We hope Peru stays close to your heart.

Warmest greetings from Peru,
Jimena

Peru
Peru | Apr 8 - Apr 20, 2026

A
Alda A.
Seattle, WA | Reviewed on Apr 27, 2026
We just came back from a 2 week trip to Peru. KimKim did an amazing job. We had a well rounded tour, starting in Lima to Cusco, Machu Picchu, Sacred Valley, Puno, then back to Lima. Everything went according to plan. The tour guides were wonderful. Pick ups were always on time. It could not have been better.
Thank you!
Read more

We just came back from a 2 week trip to Peru. KimKim did an amazing job. We had a well rounded tour, starting in Lima to Cusco, Machu Picchu, Sacred Valley, Puno, then back to Lima. Everything went according to plan. The tour guides were wonderful. Pick ups were always on time. It could not have been better.
Thank you!

Activity Review
Urban Kitchen Experience
Urban Kitchen Experience
Lima
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca

Memories to last a lifetime
Peru | Apr 2 - Apr 16, 2026

Chelsea
Chelsea D.
Detroit, MI, USA | Reviewed on Apr 23, 2026
I was very impressed with the web design of the Kimkim platform and found it extremely helpful in planning our trip to Peru. I’m so glad we chose Kimkim—they did an excellent job suggesting activities that perfectly matched what we were looking for. We wanted a trip centered around my 13-year-old nephew and his love of animals, and the experience exceeded our expectations. Our time in the Amazon was especially memorable, thanks to our wonderful local guide, Jahir. We saw an incredible... Read more

I was very impressed with the web design of the Kimkim platform and found it extremely helpful in planning our trip to Peru. I’m so glad we chose Kimkim—they did an excellent job suggesting activities that perfectly matched what we were looking for. We wanted a trip centered around my 13-year-old nephew and his love of animals, and the experience exceeded our expectations.

Our time in the Amazon was especially memorable, thanks to our wonderful local guide, Jahir. We saw an incredible amount of wildlife and thoroughly enjoyed our stay at the Tambopata Research Center. All of our hotels were top quality, and we were consistently pleased with the level of service. Most of our guides throughout the trip were highly engaged and genuinely invested in making sure we had a great experience. Our private transfers and drivers were also excellent—despite some language barriers, they were always friendly, accommodating, and helpful.

The only issue we encountered involved an afternoon we believed was scheduled for a visit to a pisco winery (Tambo de Tacama), which had been mentioned by our planning agent, Io. However, our local agent, Lisbeth, informed us that this was only a suggestion and not actually part of the itinerary. As a result, we arrived at our hotel hours before check-in after a long four-hour drive from Lima to Paracas, leaving us with an unexpected and frustrating gap in our day.

What was most disappointing was how this situation was handled. The misunderstanding was attributed entirely to my error, and I felt that Lisbeth placed the responsibility squarely on me. At no point did the agency acknowledge any possibility of miscommunication or take shared responsibility, which made the experience feel dismissive and frustrating—especially since this was something I had been looking forward to.

While I appreciated my interactions with Io during the planning phase, I was less satisfied with the communication from Lisbeth during the trip. Her communication style felt very direct and lacked warmth or a sense of customer care, which added some unnecessary stress to the experience.

Overall, we had a wonderful trip and created lasting memories, but clearer communication and a greater sense of accountability on the ground would have made the experience even better.

Hotel Reviews
Palacio del Inka Cusco
Cusco

Very fancy hotel. We enjoyed the high-quality accommodations. They were not timely with our check-in however and we had to wait past the advertised check-in time. No additional service was offered to make up for the added wait time.

Authenticity & Character
Location
Very walkable to local shops and restaurants.
Staff
Cleanliness & Comfort
The facility was kept very clean. We appreciated the turn-down service. Also, the bathrooms in the lobby were attended frequently and kept spotless.
Inkaterra Machu Picchu Pueblo Hotel
Machu Picchu

Cool property. Beautiful aesthetic. Very close to the train tracks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

This was one of the most luxurious hotels I have ever stayed at. The spa facilities were great, although small. The restaurant was very fancy. Everything was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambopata Research Center
Tambopata

Very remote, nestled in the rainforest. Great staff and service. Loved our guide. Great menu of excursions.

Authenticity & Character
Location
Very remote. Took a while to get there, but that was expected.
Staff
Cleanliness & Comfort
My only complaint was finding several cockroaches in our hotel room.
Hotel Paracas, a Luxury Collection Resort
Paracas

Very beautiful property.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
nhow Lima
Lima

This hotel had an amazing vibe and aesthetic. I was very impressed with the decor. My complaint would be that while the room was very clean and well-appointed, the room smelled strongly of mildew. We actually stayed at this hotel two separate times, and therefore had two different rooms, and both rooms smelled bad, the second one actually smelled worse than the first. Also, since they don't have rooms with two queen beds, we had to have a pull-out bed set up for our nephew, and the bed supplied (both times) was hard as a rock. The restaurant at this hotel had a great menu, however, the times we ate there for lunch or dinner, we were the only ones in the entire place and still had to wait a while for service. Our orders were not taken promptly, and we often had to flag down a server to take our order.

Authenticity & Character
Cool aesthetic.
Location
Very walkable to restaurants and Kennedy Park.
Staff
Very kind and accommodating. Slow service at the restaurant.
Cleanliness & Comfort
Clean but smelled bad.
Activity Reviews
Shared  Palcoyo Trek: Small group
Shared Palcoyo Trek: Small group
Cusco

We are so glad our travel agent suggested Palccoyo Rainbow Mountain vs. the more popular Rainbow Mountain. This experience was full of stunning views for the entire hike and had the optional additional hike to the Rock Garden overlooking the beautiful valley.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide was so excited about the tour and gave us so much great information.
Transport
Private Full Immersion Cooking class
Private Full Immersion Cooking class
Cusco

What a fun experience! We had such a good time in this private cooking class. Our teacher was hilarious and did a great job of keeping us engaged.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Half-Day Cusco Walking Tour: Sacsayhuamán, Qoricancha & San Pedro Market
Private Half-Day Cusco Walking Tour: Sacsayhuamán, Qoricancha & San Pedro Market
Cusco
Quality of Experience
Guides, Drivers and Staff
Transport
Shared Quad bikes tour in Moray & Maras & Transfer to Cusco
Shared Quad bikes tour in Moray & Maras & Transfer to Cusco
Peru

Very cool experience to ATV through the sacred valley. Absolutely stunning views all around. Our guide was a lot of fun and did a good job training us on how to drive the semi-automatic ATVs. My 13-year-old nephew loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Machu Picchu & Return to The Sacred Valley (Private guided tour in Machu Picchu)
Explore Machu Picchu & Return to The Sacred Valley (Private guided tour in Machu Picchu)
Peru

We loved seeing Machu Picchu. It was as stunning as they say. I wish our guide was friendlier. She was very knowledgeable. though.

Quality of Experience
Guides, Drivers and Staff
Transport
Ollantaytambo Self-Guided Exploration with Pachamanca Farm Lunch & Scenic Observatory Train to Machu Picchu
Ollantaytambo Self-Guided Exploration with Pachamanca Farm Lunch & Scenic Observatory Train to Machu Picchu
Peru

We enjoyed exploring Ollantaytambo, but didn't have time to also explore the ruins there. We LOVED the Pachamanca Farm Lunch. It was very cool and so delicious. Definitely a highlight of the trip. We also enjoyed the observatory train to Machu Picchu.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flight to Puerto Maldonado & Tambopata Research Center 1/4
Flight to Puerto Maldonado & Tambopata Research Center 1/4
Peru

We loved our time in the rainforest. It was the highlight of our trip. Our guide Jahir made it very special and was so great with our 13-year-old nephew. We saw a lot of wildlife.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer to {{end_location}}: Shared Ballestas Islands tour
Private Transfer to {{end_location}}: Shared Ballestas Islands tour
Peru

This tour would have been great if not for the large tour group taking up most of the boat who shamelessly invaded everyone's space in order to get photos of everything. The tour-guide was working with a dual language barrier with this tour group, so it was difficult to direct them to do otherwise, but not a lot of effort was put forth to enforce the rule of staying in your seat and waiting for the driver to turn the boat so everyone would get a decent view of the wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to {{end_location}}: Huacachina Adventure
Private transfer to {{end_location}}: Huacachina Adventure
Peru

The dunes were beautiful. It was fun to ride around and also to sand-board... Although I would more accurately describe it as sand-sledding because you were not allowed to stand up on the boards, which I thought was the whole point. I thought this would be like snowboarding, but it was just a board you lay down on or sit on, and the guide pushes you down the dune. It was still fun, just not what I expected. Also, our guide was not very engaged with us. He didn't even introduce himself until we were already making our first stop in the dunes and I asked what his name was. He didn't interact with us more than required or provide any information about our surroundings unless I asked him. He did offer to take some pictures of us, which was nice. Also, the vehicle we were riding around in was an old toyota SUV, while other companies out in the dunes had some really cool looking dune buggies.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Palomino Islands - Sealions  tour
Shared Palomino Islands - Sealions tour
Lima

We had a great time during this experience. I do wish the tour group were smaller so that we could have had more interaction with the guide and learned more about the environment. The wetsuits provided were also quite shabby and a bit smelly.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Interactive City & Gourmet Lima Food Tour (AM)
Shared Interactive City & Gourmet Lima Food Tour (AM)
Lima

This tour was a great way to see some of the city while learning about local culture through Peruvian food and drink. We loved our tour guide and driver who made the experience very enjoyable. They also kept everyone engaged throughout the experience, including my 13-year-old nephew.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Apr 23, 2026
Dear Chelsea! Thank you so much for your kind words, it truly means a lot to hear that the three of you had such a wonderful trip and created lasting memories. That’s exactly what we hope for with every journey we help bring to life. At the same time, I sincerely appreciate you taking the time to share your feedback on the transportation, guides, hotels, as well as the communication and on-the-ground support. Your insights are incredibly valuable, and I’m truly sorry that the communication... Read more

Dear Chelsea!

Thank you so much for your kind words, it truly means a lot to hear that the three of you had such a wonderful trip and created lasting memories. That’s exactly what we hope for with every journey we help bring to life.

At the same time, I sincerely appreciate you taking the time to share your feedback on the transportation, guides, hotels, as well as the communication and on-the-ground support. Your insights are incredibly valuable, and I’m truly sorry that the communication aspect didn’t fully meet your expectations.
Please know that we take this very seriously and will be reviewing everything closely with our local team to ensure we continue improving and delivering an even smoother experience.

It was an absolute pleasure assisting you with your trip, and I’m very grateful that you chose us to be part of such a special journey.

I wish you all the best.
Warmest regards,
Io

Spectacular and easy
Peru | Apr 11 - Apr 18, 2026

Siana
Siana Z.
Ashburn, VA | Reviewed on Apr 23, 2026
Kimkim makes everything easy, seamless, and enjoyable so you don't need to worry about snafus while on your trip. Peru has something for everyone and I appreciate Kimkim for working with me to plan an unforgettable journey suited to my taste. Highly recommend!!! Read more

Kimkim makes everything easy, seamless, and enjoyable so you don't need to worry about snafus while on your trip. Peru has something for everyone and I appreciate Kimkim for working with me to plan an unforgettable journey suited to my taste. Highly recommend!!!

Hotel Reviews
Sol Natura Hotel
Ollantaytambo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lacking a star for ants in bathroom and internet was down during our stay.
Hotel El Tambo
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rumi Punku
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Shared Rainbow Mountain Tour: Small Group
Shared Rainbow Mountain Tour: Small Group
Cusco

Edwin was a patient guide who takes the best photos!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Half-Day Cusco Walking Tour: Sacsayhuamán, Qoricancha & San Pedro Market
Private Half-Day Cusco Walking Tour: Sacsayhuamán, Qoricancha & San Pedro Market
Cusco

Nataly is the best and I wish I could take her home with me!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore  Machu Picchu (Private Guided tour in Machu Picchu) SV Htl
Explore Machu Picchu (Private Guided tour in Machu Picchu) SV Htl
Peru

Javier was an awesome tour guide. Thanks for taking us on a spiritual, cultural, and historical journey!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private tour to The Sacred Valley via Pisac
Private tour to The Sacred Valley via Pisac
Peru

We love Nataly!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Interactive City & Gourmet Lima Food Tour (PM)
Shared Interactive City & Gourmet Lima Food Tour (PM)
Lima
Quality of Experience
Guides, Drivers and Staff
Transport
Private half-day Lima City Tour & San Francisco Catacombs
Private half-day Lima City Tour & San Francisco Catacombs
Lima
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Apr 25, 2026

Hi Siana,
Thank you so much for your kind words! 😊 We’re truly happy to hear that your experience with Kimkim was smooth and enjoyable, and that your journey through Peru felt just right for you. It means a lot to know we could help create something so memorable.

We’d love to welcome you back for another adventure anytime!
Best regards.
Liz.

Amazing two week trip in Peru!
Peru | Jan 10 - Jan 24, 2026

Danielle
Danielle M.
Denver, CO | Reviewed on Apr 23, 2026
Io was an amazing travel planner. She was so responsive and helpful, and we loved the trip she helped us put together. It was a complicated itinerary, but everything worked smoothly! Very impressed with all of the local guides and on-the-ground assistance! Read more

Io was an amazing travel planner. She was so responsive and helpful, and we loved the trip she helped us put together. It was a complicated itinerary, but everything worked smoothly! Very impressed with all of the local guides and on-the-ground assistance!

Hotel Reviews
Eco Amazonia Lodge
Las Piedras

Loved our stay in the lovely Eco Amazonia, even though it was off season and we were almost the only guests around! Super kind and friendly staff! Loved our excursions and visiting the Monkey Island to feed bananas to the monkeys!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sol Natura Hotel
Ollantaytambo

Gorgeous little place! We loved our stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Apr 23, 2026

Hi Danielle!
It’s so wonderful to hear from you. It truly makes me happy to know you had such a great time in Peru, made the most of your trip, and created so many memorable experiences and connections along the way. I absolutely loved helping you shape your dream journey, it was a real pleasure to be part of it.

Wishing you all the very best, with warmest regards from Cusco,
Io

Amazing trip
Peru | Apr 2 - Apr 10, 2026

Rakhee
Rakhee P.
San Jose, CA | Reviewed on Apr 21, 2026
I had an absolutely outstanding experience with Kimkim Travels. From start to finish, every detail of our trip to Peru was thoughtfully planned and perfectly organized. Everything ran on time, transportation was smooth, and the entire itinerary felt seamless. One thing that really impressed us was how attentive they were to our vegetarian diet. They selected fantastic restaurants throughout Peru where we could enjoy authentic food without worrying about our dietary needs. Every... Read more

I had an absolutely outstanding experience with Kimkim Travels. From start to finish, every detail of our trip to Peru was thoughtfully planned and perfectly organized. Everything ran on time, transportation was smooth, and the entire itinerary felt seamless.

One thing that really impressed us was how attentive they were to our vegetarian diet. They selected fantastic restaurants throughout Peru where we could enjoy authentic food without worrying about our dietary needs. Every recommendation was spot-on.

Our tour guide was truly exceptional — a 10 out of 10. His passion for his country was obvious in everything he shared with us. You could feel how much he loved Peru, and that made the experience even more special. From the cooking class to the Rainbow Mountain tour and of course Machu Picchu, he took such great care of us the entire time.

At every step we felt safe, comfortable, and well looked after. Traveling in a new country can sometimes feel overwhelming, but with Kimkim everything was handled so professionally that we could simply relax and enjoy the experience.

This trip was truly perfect, and I’m incredibly grateful to Kimkim Travels for making it such a memorable journey. I would highly recommend them to anyone planning a trip to Peru.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Apr 22, 2026
Hi Rakhee, Thank you so much for this incredible review. It truly means a lot to hear that every part of your journey felt seamless and thoughtfully designed. I’m especially glad we were able to accommodate your vegetarian preferences so well. Food is such an important part of traveling in Peru, and making sure you can fully enjoy it without concerns was a priority for us. Also, we'll share your comments with your guide, people is sometimes what makes the differences and help bringing... Read more

Hi Rakhee,

Thank you so much for this incredible review. It truly means a lot to hear that every part of your journey felt seamless and thoughtfully designed.

I’m especially glad we were able to accommodate your vegetarian preferences so well. Food is such an important part of traveling in Peru, and making sure you can fully enjoy it without concerns was a priority for us.

Also, we'll share your comments with your guide, people is sometimes what makes the differences and help bringing the destination to life.

Most importantly, I’m very happy to know that you felt safe, comfortable, and well taken care of throughout the trip. That peace of mind is something we never take lightly.

Thank you again for trusting us with your experience in Peru. We’d love to be part of your next adventure whenever you’re ready.

Warm regards,
Anne

Meaningful and memorable
Peru | Apr 11 - Apr 20, 2026

Pegg
Pegg G.
Chicago, IL | Reviewed on Apr 21, 2026
I am so grateful to all of our guides and drivers, especially Alvaro Galdos in Lima and Guido Pereira (guide) and driver Joel. They were timely and welcoming and accommodating and flexible which made all the difference in providing the best, unique and meaningful experience. Of all my travels, this trip rose to one of the top vacations. Read more

I am so grateful to all of our guides and drivers, especially Alvaro Galdos in Lima and Guido Pereira (guide) and driver Joel. They were timely and welcoming and accommodating and flexible which made all the difference in providing the best, unique and meaningful experience. Of all my travels, this trip rose to one of the top vacations.

Hotel Reviews
Antigua Casona San Blas
Cusco

Beautiful hotel with friendly staff. Would have given 5 stars but the room was too hot. For 2 people, 5 stars. For 3 people, it was a bit crowded.

Authenticity & Character
Location
Staff
Had to request enough towels. Boxed breakfast was not very good. Requested coffee to go before our tour and never received.
Cleanliness & Comfort
Casa del Sol
Machu Picchu

Quaint. Didn’t have all the amenities. The bathrooms were small. We had the street side and it was very noisy. Would have been nice to have a river view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

Croissants were wonderful! Lovely rooms. Friendly and accommodating staff. Sauna quite small.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Paracas, a Luxury Collection Resort
Paracas

Gorgeous hotel and setting. Good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Souma Hotel, Vignette Collection by IHG
Lima

Good location. Lovely hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cocalmayo Hotsprings & Coffee Experience
Cocalmayo Hotsprings & Coffee Experience
Aguas Calientes/ Machu Picchu

Again, the setting and experiences were delightful. The hot springs were so relaxing. The coffee experience was enlightening, insightful, purposeful and enriching. The family was warm and fun.

Quality of Experience
Quality of Experience
Food
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Exploring Machu Picchu aboard the Hiram Bingham Train
Exploring Machu Picchu aboard the Hiram Bingham Train
Peru

What an exceptional experience. The train is gorgeous. Staff friendly and helpful. The scenery divine.

Quality of Experience
Food
I was surprised with my corn allergy that they served corn ceviche. However, there was plenty of food to consume.
Guides, Drivers and Staff
Transport
Morning Visit to Ollantaytambo
Morning Visit to Ollantaytambo
Peru

Charming UNESCO city. A must see. The people are so warm and friendly; learning about some of the history of Peru adds to the overall experience. Good exercise as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Perolniyoq Hike
Perolniyoq Hike
Sacred Valley

This was a challenging hike as far as altitude and terrain. Having said that, it was a perfect hike with captivating views. Again, our driver and Guido we’re simply the best!!!!!

Quality of Experience
Food
Guides, Drivers and Staff
We can not say enough about how fantastic our driver and guide were!!!!!
Transport
Lunch at Hacienda Huayoccari
Lunch at Hacienda Huayoccari
Sacred Valley

Stunning atmosphere! Interesting collection of artifacts. Lunch was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pass by Pisac Market & an Andean camelid Farms
Pass by Pisac Market & an Andean camelid Farms
Peru

Pisac Market was ok, but overwhelming. The camels farms was perfect! The retail store offered wonderful products. The staff were kind yet l didn’t feel l had enough space to think about a purchase so l didn’t purchase anything.

Quality of Experience
Guides, Drivers and Staff
Transport
Ballestas Islands from a private hotel pier
Ballestas Islands from a private hotel pier
Paracas

Perfect day for this tour. Alvaro kindly walked us to the dock and the drivers were knowledgeable and entertaining.

Quality of Experience
Guides, Drivers and Staff
Transport
 Huacachina Adventure & Ica Wineyards Exploration
Huacachina Adventure & Ica Wineyards Exploration
Peru

Beautiful and unique setting. Interesting artifacts.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the cuisine of Peru & its cultural history
Experience the cuisine of Peru & its cultural history
Lima

Bianca provided an interesting ands educational tour. The food was exquisite. I was disappointed that she hasn’t shared the pictures she took.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Apr 28, 2026
Dear Pegg Thank you so much for sharing this nice review. It truly means a lot to hear that your trip became one of your top vacations, that is exactly the experience we hope to create. I’m especially happy to know that Alvaro in Lima, and Guido together with Joel, made such a positive difference. I will make sure to pass along your kind words to them. They will be very happy to hear that their timing, flexibility, and care helped shape such a meaningful journey for you, Wendy and Dianne.... Read more

Dear Pegg

Thank you so much for sharing this nice review. It truly means a lot to hear that your trip became one of your top vacations, that is exactly the experience we hope to create.

I’m especially happy to know that Alvaro in Lima, and Guido together with Joel, made such a positive difference. I will make sure to pass along your kind words to them. They will be very happy to hear that their timing, flexibility, and care helped shape such a meaningful journey for you, Wendy and Dianne.

We hope you continue collecting beautiful memories around the world with Kimkim, and we would love to welcome you again in the future.

Warm regards,
Jimena

Overall, the service provided by the local to...
Peru | Apr 2 - Apr 10, 2026

Nphlnn
Nphlnn P.
Singapore | Reviewed on Apr 21, 2026
Overall, the service provided by the local tour team was good. They were helpful and responsive in accommodating our requests and offering recommendations or adjustments during the trip. However, prior to our arrival, while arranging the trip through Kimkim, we did not receive the level of support we expected. The responsiveness and service mindset did not meet our expectations. In addition, the hotels selected were not worth with the price we paid. In some cases, the hotel staff informed... Read more

Overall, the service provided by the local tour team was good. They were helpful and responsive in accommodating our requests and offering recommendations or adjustments during the trip.

However, prior to our arrival, while arranging the trip through Kimkim, we did not receive the level of support we expected. The responsiveness and service mindset did not meet our expectations.

In addition, the hotels selected were not worth with the price we paid. In some cases, the hotel staff informed us that they do not have room types suitable for three people, even though the booking was made for three. As a result, the space was insufficient, particularly for our luggage.
For certain hotels, the locations were quite far from the town center, making it inconvenient to access restaurants on foot, despite there being many better-located hotels available.

Overall, we are not satisfied with the service experience and would prefer to arrange our own bookings in the future.

Activity Review
Full-day Trekking Laguna de los Tres
Full-day Trekking Laguna de los Tres
El Chaltén

The guide is super support. The local team is also support and check everthing for our new request.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Micaela Rodriguez
Micaela
Micaela Rodriguez
Local specialist in Argentina | Replied on Apr 24, 2026
Dear NphInn,
Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honesty, as it helps us grow and refine the experience we provide.
First and foremost, thank you so much for sharing those beautiful photos with us. They are absolutely stunning, and seeing you in those wonderful places makes us truly happy. It is a joy to know that you were able to enjoy such marvelous destinations.
Because we care about our travelers' experiences, we were sincerely...
Read more

Dear NphInn,
Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honesty, as it helps us grow and refine the experience we provide.
First and foremost, thank you so much for sharing those beautiful photos with us. They are absolutely stunning, and seeing you in those wonderful places makes us truly happy. It is a joy to know that you were able to enjoy such marvelous destinations.
Because we care about our travelers' experiences, we were sincerely saddened to hear that your final impression was not as positive as we had hoped. We feel it is important to mention that our team was deeply committed to supporting you throughout the trip. We did everything in our power to help you navigate the personal Incidents that occurred—situations that were entirely beyond our control, but which we managed with the highest level of attention and care.
Regarding the planning phase, we aimed to provide personalized, continuous support, especially while managing the multiple changes requested prior to your arrival. As for the hotel selection, we strive to offer a balance of location, quality, and value. Please rest assured that your comments have been noted and will be used to improve our future recommendations.
Thank you again for your valuable feedback it genuinely helps us grow and refine the experience we provide.
Warm regards
Micaela and Say Hueque Team

Phenomenal local guides!
Peru | Apr 2 - Apr 11, 2026

Helen
Helen M.
Seattle, WA | Reviewed on Apr 19, 2026
I am so incredibly grateful for the expert planning and support of the kimkim team and the local partners they worked with in Peru. Our family of 6 had an incredible trip over Spring Break. We loved the family friendly food tour in the Barranca neighborhood of Lima, where we also learned about the local culture and art scene. After Lima we spent a few days in the Amazon jungle where our guide, John, led us on very memorable excursions - fishing for piranhas, searching for anacondas,... Read more

I am so incredibly grateful for the expert planning and support of the kimkim team and the local partners they worked with in Peru. Our family of 6 had an incredible trip over Spring Break. We loved the family friendly food tour in the Barranca neighborhood of Lima, where we also learned about the local culture and art scene.

After Lima we spent a few days in the Amazon jungle where our guide, John, led us on very memorable excursions - fishing for piranhas, searching for anacondas, finding tarantulas at night, hiking the jungle, climbing the viewing tower, enjoying the boat rides and most of all sight-seeing. We saw several types of monkeys, macaws, parrots, capybaras, caymens, and much more. His expertise not only made it educational - he made it very fun! The Finca lodge was perfect with sweet staff and enjoyable community meals.

After the jungle we flew to Cusco and enjoyed the Sacred Valley for a few days before spending a day at Machu Picchu. Out guide Willy was phenomenal! He took us to various stops - salt quarries, llama farms, forts, trains and more - and excellent restaurants. He was following our tour schedule, but when he learned of my affinity for Catholic Churches, he adjusted the schedule so we could see the Cathedral in Cusco, which was a highlight for me! I was so grateful for his in-depth knowledge and proactiveness to suggest this schedule change. And his positive attitude kept all my kids engaged. Our family was definitely feeling the altitude, and we were all struggling with some stomach issues. Willy helped us find electrolyte drinks and other remedies to help quell our issues and get back to enjoying the trip. He was truly excellent!

Hotel Reviews
Sonesta Posadas del Inca Yucay
Urubamba

The hotel was so wonderful. I was genuinely surprised by all of its offerings. The rooms were large, clean, very modern and well decorated with great character. The kids love the lofted bed section. The building and grounds were stunning with old, well-maintained walkways, architecture, beautiful plants, eye-catching lighting , unique chapel, and more. The different restaurants and food spots offered a variety of options for our family. We enjoyed a high-end gourmet dinner one night, Pisco Sours at the bar, and homemade Italian pizza the next. My family also loved the breakfast buffet with the made-to-order omelets and fresh juices. I would highly recommend this hotel to anyone. It has a traditional local Peruvian flare mixed with modern amenities and a stellar staff.

Authenticity & Character
Location
There is nothing really around this hotel. So if you like to take off walking, this isn't really the place for you. We found so many things to do in this former monastery that we didn't need to leave it!
Staff
Cleanliness & Comfort
Finca Sachabacayoc

After a 2 hour boat ride we pulled up to a steep set of stairs that led in to the heart of this beautiful oasis in the middle of the amazon jungle. It features several cabins and a main lodge. The lodge includes a bar, hammock area, sitting area and the main dining hall where we enjoyed community meals. Our cabins were large with screened in walls, beautiful wooden furniture, poster beds with mosquito nets and private bathrooms. The staff was incredibly friendly and quickly came to remove a large frog that made its way into my children's cabin. I would highly recommend this place for people who are ready to have a jungle adventure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Tambopata

We woke up very early to see the sunrise while we were boating to the clay licks. Our guide John set up his scope so we could see the different types of macaws and parrots flying around the clay lick. The crew prepared a lovely breakfast for us before we headed back to the Finca by boat. In the afternoon we hiked to Condenado Lake where we saw a family of feisty river otters and then enjoyed time fishing for piranhas. My kids just loved catching them! Luckily the rain opened up on us to cool us down a bit. Fantastic day in the jungle!

Quality of Experience
The mix of the boat ride and clay lick experience in the morning with the afternoon dedicated to hiking and fishing was great!
Food
The large breakfast spread was such a delightful surprise.
Guides, Drivers and Staff
Transport
We all just loved the boat rides!
Full Day Machu Picchu Exploration
Full Day Machu Picchu Exploration
Peru

Definitely a highlight of our trip. We woke up early and took the van to the train station. Our train stopped halfway through, and the last three cars joined together for live music, drinks and dancing! Felt like we were in a movie - it was so magical. We arrived at the train stop and took a bus up a very steep switchback road until we reached the top. Our prebooked tickets put us on the second circuit, and we saw some of the most incredible views. Our tour guide Willy was very knowledgeable and helped bring the Inca empire to life for our family. We were amazed by their planning, building and craftsmanship. Highly recommend this adventure!

Quality of Experience
Guides, Drivers and Staff
Transport
The train ride with live music, free hats, Pisco Sour tastings, dancing and more was totally unexpected and so fun!
Exploring the Sacred Valley: Maras, Moray, Ollantaytambo
Exploring the Sacred Valley: Maras, Moray, Ollantaytambo
Peru

Really enjoyed learning about the Inca empire - from the salt quarries and agricultural testing to the fort and Inca trail, this was an educational day.

Pass by Pisac Market & an Andean camelid Farms
Pass by Pisac Market & an Andean camelid Farms
Peru

The kids just absolutely adored feeding the llamas and learning about them. The tour guide was a young local man who was learning English and seemed to really enjoy engaging with us. Great way to open up our trip to the Andean region.

Walking food tour at Barranco for families!
Walking food tour at Barranco for families!
Lima

Nancy led our family on a fabulous walking tour of Barranca. We love the ceviche at awhich, the fish sandwiches at Horneando and of course, making our own chocolate!! Her knowledge of the history and culture of the area was great and helped us better understand the neighborhood. We also enjoyed checking out the street art from Jade and other local artists.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Apr 20, 2026
Hello Helen, Thank you so much for your incredibly kind words, it truly means a lot to all of us. It’s wonderful to hear that your family had such a memorable Spring Break in Peru. I’m especially happy to hear how much you enjoyed your time with John and Willy. They are both truly passionate about what they do, and it’s great to know they made the experience not only educational, but also fun and meaningful for your family. I love that Willy was able to adapt the itinerary; we make sure... Read more

Hello Helen,

Thank you so much for your incredibly kind words, it truly means a lot to all of us.

It’s wonderful to hear that your family had such a memorable Spring Break in Peru.

I’m especially happy to hear how much you enjoyed your time with John and Willy. They are both truly passionate about what they do, and it’s great to know they made the experience not only educational, but also fun and meaningful for your family. I love that Willy was able to adapt the itinerary; we make sure that they are able to, as those personal touches often become the most memorable moments.

Thank you again for trusting us with such a special trip. It was a pleasure being part of your journey, and we would love to help you plan your next adventure whenever the time comes!

Kim Kim has been great from start to finish!
Peru | Apr 2 - Apr 10, 2026

Neelam
Neelam P.
Newark, NJ | Reviewed on Apr 13, 2026

Kim Kim has been great from start to finish. They payed attention to the key places we wanted to see and activities we were interested in. All the guides were so nice. Shout out to Valeria and the food/market tour. Blanca did amazing job taking us around Lima for a 1 day city tour and Martin was really that cherry on top! Martin completed our experience of Peru and we couldn’t have asked for a more knowledgeable and kind guide. He looked after us all so well.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Apr 14, 2026
Hello Neelam
Thank you so much for your kind words! It truly means a lot to hear that your experience in Peru met your expectations from start to finish.
We’re especially happy to know that the itinerary reflected what you were hoping to see and do—that’s always our main goal. I’ll be sure to pass along your lovely feedback to Valeria, Blanca, and Martin. They’ll be thrilled to hear they made such a positive impact on your journey. It sounds like Martin really helped bring everything... Read more

Hello Neelam
Thank you so much for your kind words! It truly means a lot to hear that your experience in Peru met your expectations from start to finish.

We’re especially happy to know that the itinerary reflected what you were hoping to see and do—that’s always our main goal. I’ll be sure to pass along your lovely feedback to Valeria, Blanca, and Martin. They’ll be thrilled to hear they made such a positive impact on your journey.

It sounds like Martin really helped bring everything together, and that’s exactly the kind of experience we aim to create.

Thank you again for trusting us with your trip—we hope Peru stays with you for a long time, and we’d love to help you plan your next adventure whenever you’re ready.

Warm regards,
Anne

The trip was everything we expected. The smal...
Peru | Mar 18 - Mar 25, 2026

Sue
Sue J.
Seattle, WA | Reviewed on Mar 31, 2026
The trip was everything we expected. The smaller hotels were so much nicer than the larger ones, and the personal service was very much appreciated. The guides were extremely informative, and we'll be fortunate to remember even a portion of everything we were shown and told.
When my suitcase was taken, you were extremely helpful in recovering it.
My only complaint was the last day, when no transportation was provided for the cooking class. When we finally got there and found the area, it...
Read more

The trip was everything we expected. The smaller hotels were so much nicer than the larger ones, and the personal service was very much appreciated. The guides were extremely informative, and we'll be fortunate to remember even a portion of everything we were shown and told.
When my suitcase was taken, you were extremely helpful in recovering it.
My only complaint was the last day, when no transportation was provided for the cooking class. When we finally got there and found the area, it was late and we were unable to participate. Stacked against all of the positive, that was just a small glitch.
I still don't know why we had a charge of 500 dollars at Las Qolqas. I would like to know what it was for if possible. Could you do some research for me?
My daughter knows a couple of travel agents here in Billings, and she has shared with them several times who you are and how helpful you have been. We will definitely continue to spread the word and will again choose you when we travel again.
Thank you, thank you, thank you for a wonderful trip.

Hotel Reviews
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo

What a beautiful setting!!! We felt pampered and blessed by the straight-up mountains that surrounded us. The staff were always helpful and polite, and the massage therapists did a great job. The drivers that took us to town and back were very polite and helpful with directions for getting around town. I'm not sure why we have an extra charge, but that is the only negative. Great choice!

Location
Staff
Cleanliness & Comfort
Quinta San Blas by Ananay Hotels
Cusco

Again, the staff were extremely helpful and friendly and went out of their way to help us in any way. The courtyard was a pleasant place to relax, and sitting under the umbrellas during the showers with a glass of wine was very easy to do. The steep grade was hard at first, but we quickly adjusted to the climb, and soon it seemed quite natural.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Antigua Miraflores
Lima

Very helpful staff, wonderful area to sit and relax, good location for exploring.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Peru

Both my daughter and I, being plant enthusiasts, were particularly intrigued by the research center for plants. The way the earth was used as a lab for different growing conditions was captivating. This activity was both educational and enjoyable, offering a unique insight into local agriculture and plant life in Peru.

Full Day Cusco & San Pedro Market Tour
Full Day Cusco & San Pedro Market Tour
Cusco

The tour with Amelia through the food market was truly a highlight of our trip. She shared an incredible amount of information and introduced us to various fruits, letting us taste and learn about their unique characteristics. The opportunity to create edible combinations was a delightful experience. Amelia was knowledgeable and engaging, leaving us with so much to take in that even retaining a fraction of the information felt like a reward. The lush, green surroundings added to the beauty of the experience. Highly recommend this informative and immersive tour!

Arrival to Lima: Free Day to Explore
Arrival to Lima: Free Day to Explore
Lima

We appreciated the ideas you presented for our free time. The hotel was so close to the ocean, and the pyramid and other historic sites were fun to visit. We had no trouble filling the time for our first free day, and the courtyard of the hotel was amazing! What a wonderful place to sit and relax.

Quality of Experience
Guides, Drivers and Staff
City maps and street names were often confusing...
Local specialist: Johanna Fabian

Peru 03/2026
Peru | Mar 23 - Mar 29, 2026

David
David M.
Newark, NJ | Reviewed on Mar 30, 2026
Our recent trip to Peru planned through Kimkim, with Kristy Tizon as our travel specialist, was nothing short of exceptional. From start to finish, the experience was seamless, personalized, and thoughtfully curated to match exactly what we were hoping to get out of the trip. Kristy did an outstanding job designing an itinerary that balanced adventure, culture, and relaxation. Every detail—transportation, accommodations, guided tours—was handled with precision, allowing us to focus... Read more

Our recent trip to Peru planned through Kimkim, with Kristy Tizon as our travel specialist, was nothing short of exceptional. From start to finish, the experience was seamless, personalized, and thoughtfully curated to match exactly what we were hoping to get out of the trip.

Kristy did an outstanding job designing an itinerary that balanced adventure, culture, and relaxation. Every detail—transportation, accommodations, guided tours—was handled with precision, allowing us to focus entirely on enjoying the experience rather than worrying about logistics. Her communication throughout the planning process was prompt and insightful, and she was always willing to adjust plans based on our preferences.

Highlights of the trip included exploring the Sacred Valley, experiencing the rich history of Cusco, and, of course, visiting Machu Picchu—each made even more memorable by the knowledgeable local guides Kristy arranged. The accommodations were comfortable and well-located, and every transition between destinations felt effortless.

What truly set this experience apart was the level of personalization and care. It never felt like a generic, pre-packaged tour—every aspect reflected our interests and travel style. Even when minor questions came up during the trip, support was quick and helpful.

I would highly recommend booking through Kimkim and working with Kristy Tizon for anyone considering a trip to Peru. It was a stress-free, unforgettable experience, and we’re already looking forward to planning our next adventure

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Apr 01, 2026

Thank you so much, David! I truly appreciate your kind words, it was an absolute pleasure planning this trip with you. I’m so glad everything felt seamless and personalized, and that you had such a memorable experience in Peru. Looking forward to helping you plan your next adventure!

Amazing Peru Trip
Peru | Mar 14 - Mar 20, 2026

Kendall
Kendall T.
Raleigh, NC | Reviewed on Mar 29, 2026
We had an amazing trip to Peru! We loved how the trip felt catered to our interests and what we wanted to see during our time in Peru. Some of our favorite sites were Machu Picchu, Ollantaytambo, and Rainbow Mountain. Our tour guides were all very friendly, great, and knowledgeable. Enrique was our tour guide for the Inca Trail; he made this hike an incredible experience. We felt very taken care of on this trip and were frequently checked in on, especially by Yael. We have been on several... Read more

We had an amazing trip to Peru! We loved how the trip felt catered to our interests and what we wanted to see during our time in Peru. Some of our favorite sites were Machu Picchu, Ollantaytambo, and Rainbow Mountain. Our tour guides were all very friendly, great, and knowledgeable. Enrique was our tour guide for the Inca Trail; he made this hike an incredible experience. We felt very taken care of on this trip and were frequently checked in on, especially by Yael. We have been on several trips now with KimKim, and Peru has been top notch as far as satisfaction goes. I would recommend this trip to any friends and family, and would feel very comfortable having them book with Alvaro and interact with the same tour guides. Thank you to everyone who helped make this trip truly memorable!

Hotel Review
Terra Andina Mansion Colonial
Cusco

We loved this hotel! The staff members were extremely friendly, personable, and helpful. The breakfast and restaurant was amazing, and it was conveniently located near the heart of Cusco.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hike the Short Inca Trail to Machu Picchu
Hike the Short Inca Trail to Machu Picchu
Aguas Calientes/ Machu Picchu

Enrique was our tour guide for this portion of our trip, and he was nothing short of amazing! He was friendly, knowledgeable, and professional. I could not have asked for a better experience to such a memorable part of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 30, 2026
My dear friend Kendall! Thank you so much for taking the time to share your review. It really means a lot to us. It was a pleasure to be part of your trip to Peru. From the beginning, it was a pleasure for us to be part of your journey, helping you plan, staying in touch during the trip, and making sure everything was going well for you. We are very happy to know that you felt well taken care of during the whole journey. It is also very nice to hear your kind words about the guides. I will... Read more

My dear friend Kendall!

Thank you so much for taking the time to share your review. It really means a lot to us. It was a pleasure to be part of your trip to Peru.

From the beginning, it was a pleasure for us to be part of your journey, helping you plan, staying in touch during the trip, and making sure everything was going well for you. We are very happy to know that you felt well taken care of during the whole journey.

It is also very nice to hear your kind words about the guides. I will share your feedback with them, as I know it will make them very happy. Thank you as well for your trust and for recommending us to your friends and family. It means a lot to us.

It was a pleasure to be part of your experience, and we hope to help you again with another trip in the future.

Warm regards,
Alvaro & Yael

Great trip!
Peru | Feb 13 - Feb 22, 2026

Wanli
Wanli K.
Fresh Meadows, NY | Reviewed on Mar 01, 2026
The trip was arranged seamlessly from the time when we arrived in Peru to when we left. Our guides were all good. We especially loved Alvaro, who was our driver for the entire trip from Lima to Ica and our guide in Paracus. He was passionate about Peru and very kind and accommodating . The ride in his car was comfortable and smooth. We had a different car/driver/guide for the Cañón de los Perdidos tour. This car was a van with narrow and uncomfortable seats. Perhaps a more comfortable vehicle... Read more

The trip was arranged seamlessly from the time when we arrived in Peru to when we left. Our guides were all good. We especially loved Alvaro, who was our driver for the entire trip from Lima to Ica and our guide in Paracus. He was passionate about Peru and very kind and accommodating . The ride in his car was comfortable and smooth. We had a different car/driver/guide for the Cañón de los Perdidos tour. This car was a van with narrow and uncomfortable seats. Perhaps a more comfortable vehicle would be more suitable for this trip considering most of the 2.5 hour ride was on unpaved roads in the desert. Our Lima travel agency was very accommodating despite we had to change our departure time several times due to weather related flight cancellations on the return trip home. Overall we had a great experience with KimKim and would definitely consider booking again in the future.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Mar 02, 2026
Hi Wanli, Thank you so much for taking the time to share your experience. I’m truly happy to know the trip felt seamless from the moment you arrived until your departure — that’s always our goal. It means a lot to hear your kind words about Álvaro. He is indeed very passionate about Peru and genuinely cares about the travelers he works with, so I’ll be sure to pass your message along to him. I know he’ll be very touched. I also really appreciate your honest feedback about the vehicle. I... Read more

Hi Wanli,

Thank you so much for taking the time to share your experience. I’m truly happy to know the trip felt seamless from the moment you arrived until your departure — that’s always our goal.

It means a lot to hear your kind words about Álvaro. He is indeed very passionate about Peru and genuinely cares about the travelers he works with, so I’ll be sure to pass your message along to him. I know he’ll be very touched.

I also really appreciate your honest feedback about the vehicle. I will review this with our local partners to see how we can improve the vehicle standards for that excursion. Feedback like yours helps us refine the experience and deliver better quality moving forward.

I’m also glad we were able to support you and that we could stay flexible and assist you along the way.

It was truly a pleasure helping you plan this journey along the Peruvian coast, and I would be delighted to work with you again whenever you’re ready for your next adventure.

Warm regards from Lima,
Anne Godoy

We had a fantastic trip to Peru. We started o...
Peru | Jan 24 - Jan 29, 2026

T
Thomas L.
Denver, CO | Reviewed on Feb 07, 2026
We had a fantastic trip to Peru. We started our adventure in Cusco where we were picked up and delivered to the airport for a flight to Puerto Maldenado. The staff literally walked us into the airport and assisted us getting our boarding passes and bags checked. In Puerto Maldenado, we were met by Carlos who helped us get our bags and into a waiting van which took us to the Peruvian Soul office. At the office we separated out the clothes we needed for the Tambopata River trip and our stay at... Read more

We had a fantastic trip to Peru. We started our adventure in Cusco where we were picked up and delivered to the airport for a flight to Puerto Maldenado. The staff literally walked us into the airport and assisted us getting our boarding passes and bags checked. In Puerto Maldenado, we were met by Carlos who helped us get our bags and into a waiting van which took us to the Peruvian Soul office. At the office we separated out the clothes we needed for the Tambopata River trip and our stay at Finca Sachabacayoc lodge. After separating our clothing, Carlos delivered us to a dock where we were met by Freddy who told us he would be our activity guide while we were at Finca. We boarded a motor boat for a two and half hour ride up the Tambopata River to the the Finca Lodge. Along the way Freddy pointed out Macaws, Parrots and Eagles. The boat also literally took us right up next to a family of Capybaras.
The Finca Lodge was beautiful. Our cabin had two queen beds, a very modern bathroom and shower, and a screened in front porch with a hammock. The main lodge structure had a large restaurant and a lovely bar. We were assigned a table where we ate all our meals with our guide, Freddy.
The Peruvian food served us throughout our three night, 4 day stay, was terrific. I do not know the chef's name but he was awesome! Every meal the he would stop at our table to make sure we were happy with the food and drink; which we were. The bar was also terrific. We made friends during our stay with a couple from Portland Oregon and another couple from the Netherlands. Every evening the six of us had a beer or a Pisco Sour in the bar and chatted about our adventures that day.
Speaking of daily adventures, on the day we arrived, Freddy took us on a night hike where he showed us creatures of the night, including monkeys, scorpions, and tarantulas. The night sounds of the jungle during the night hike were amazing. That night after dinner, we went to our cabin for bed. The cries and sounds of the birds, monkeys and insects were mesmerizing. But just before we went to sleep a thunderstorm rolled in, the temperature dropped 20 degrees, and we slept like babies!
In the days that followed Freddy took us on a jungle hike to a lake where we paddled a canoe looking for Anacondas and Caymens and wild birds like Macaws. We had a marvelous time. Later that day we hiked to a 50 meter tower located in the middle of the jungle. After climbing to the top, we could see the jungle below. Freddy set up a spotting scope and he showed us many different kinds of birds and monkeys. We stayed on the tower until after sunset. Again the sounds of the jungle at night were mesmerizing!
The following day we got up at 2:30AM and took a boat to the Chuncho Clay Lick- a place where every morning at dawn, thousands of birds from the jungle come to eat the salt they need for their diets. We arrived just before dawn and set up our chairs and spotting scopes . As the sun rose, thousands of birds arrived; red and blue macaws, blue and yellow macaws, white and black toucans, green and yellow parrots and a sinister looking hawk that the other birds clearly did not like. The birds were beautiful. Freddy attached our phone cameras to his spotting scope and recorded slow motion videos of the birds flying in and around the salt lick. The video's are wonderful!
After about 2 hours (7:30AM), the birds began to leave the salt lick. We loaded up our stuff and headed back to the boat. But, much to our surprise, Freddy an other staff from the Finca Lodge had set up a breakfast table with eggs, fruit, pancakes, juice and coffee. In the middle of the jungle and on an island in the middle of the Tambopata River we had big and delicious breakfast!
Later that day Freddy took us on another boat ride to the Condenado Lake, where we took a raft built on pontoons that Freddy maneuvered using an unusual rudder device that allowed the raft to move. While traversing the lake Freddy spotted a family of giant River Otters. We followed them and got many great photos of the giant creatures. On this trip we also saw caymans, capybaras, monkeys, beautiful Macaws and an illegal gold mine set up in the middle of the river!
The next day we had to return to Puerto Maldenado. We said good bye to the friends and, with Freddy's help, took the boat back to Puerto Maldenado. It rained the entire trip back, but the boat had a roof with side plastic windows that kept us dry. The boat trip in the rain was actually quite fun.
In Puerto Maldenado, we retrieved the rest of our clothes and went to the airport, where Carlos helped us get our bags checked in and collect our boarding passes for our flight to Lima. Carlos literally walked with us all the way to security.
When we arrived in Lima, a man named Bosco and a van picked us up at the Lima airport and transported us to the Hotel Limade in the Mira Flores district. During the ride, Bosco regaled us with a very entertaining history lesson about Lima.
The Hotel Limade was brand new. I was told it had opened only 4 months earlier. The hotel was like a very fine hotel in a major city in the US. It was bvery nice with a great rooftop bar and a wonderful restaurant for the complimentary breakfast. The hotel was about 6 blocks from the Pacific Ocean and the beaches of Lima. After checking in, Wendy and I walked to the beaches and took many photos of the beautiful beaches, shops and parks. Th beaches reminded me of Miami.
The following day we were met by Nancy, our guide for the day. In a nutshell, she was awesome! Her English was perfect and her knowledge of Mira Flores and especially the Barranco district was superb. Nancy took us to the Barranco District which is famous for it's art, art galleries, restaurants, shops and beautiful boutique hotels. Nancy's tour was to last only 4 hours, but she stayed with us for nearly 6 hours! We ate at three separate restaurants sampling the unique food and drink of Lima. We also stopped at a chocolate factory where we sampled chocolates and watched how chocolate candy was made. We toured some of the beautiful boutique hotels of Barranco that were built in the early 1900's as private mansions for wealthy people from Europe and elsewhere. When Peru's economy struggled the homes were abandoned. Beginning in the late 1990's, these old mansions were bought by local Peruvians and who turned them into boutique hotels. We stopped at the Hotel B where Robert DeNiro stayed a year or so ago. It was magnificent!
Nancy also took us to several art galleries and to many street art paintings. We loved the art so much we bought a print from a famous Peruvian artist by the name of Jade Rivera.
Nancy was a spectacular guide. If you are in Lima make sure you ask for Nancy!
The next morning we had to return to the US. Bosco picked us up at the Hotel Limade and delivered us to the airport, including getting our boarding passes and our luggage checked. During the ride to the airport, Bosco told us more stories about Lima and Peru. Like Nancy, he too is a very good.
We loved Peru and and our trip to the Amazon and Lima. Thank you KimKim for taking such great care of us. Hasta la proxima vez! Tom and Wendy.

Hotel Reviews
Hotel Limade
Lima

Great hotel. It is new in 2025. They have a great roof top bar and a nice restaurant for a very extensive complimentary breakfast.

Authenticity & Character
It is in the middle of the Mira Flores District, a beautiful suburb of Lima
Location
It is about 6 blocks from the beaches. There are restaurants, shopping and art all within walking distance
Staff
Everyone was super nice and they all spoke English
Cleanliness & Comfort
No, everything was terrific.
Finca Sachabacayoc

See my review of the trip. But this is a very fun place to stay with great food in the middle of the jungle

Authenticity & Character
It's adjacent to a huge river and in the jungle. The sounds during the day are great but at night they are spectacular
Location
Staff
The chef was terrific. He was always smiling and makig sure we were enjoying the food. Emerson is the manager. He was always around. If you had any questions or needed anything, Emerson would take care of it.
Cleanliness & Comfort
Our cabin was super clean. Staff made the bed and cleaned our cabin every day.
Activity Reviews
 Art and Local Cuisine in Bohemian Barranco
Art and Local Cuisine in Bohemian Barranco
Lima

Nancy, our guide was perfect. She spoke excellent English and answered all of our questions. She took us to restaurants, art galleries, unique shops, and boutique hotels. Nancy was to be our guide for 4 hours, but she stayed with us for 6. She is incredibly good as a guide.

Quality of Experience
See above. At the end of our time with Nancy, we were friends.
Food
Nancy took us to three restaurants and a chocolate manufacturing business. The food and chocolate were wonderful. We especially enjoyed the restaurant Horneando Ando.
Guides, Drivers and Staff
Although we didn't need a van, when we had to walk a few blocks, Nancy texted the driver and amazingly he would show up a minute or two later to take us to our next stop!
Transport
See above
Finca Sachavacavoc -  Farewell Amazon
Finca Sachavacavoc - Farewell Amazon
Tambopata

See my earlier report. We loved the Finca lodge.

Quality of Experience
The Lodge is very well maintained. Staff is very attentive. The food is terrific and the bar a great place to hang out after a day in the jungle.
Food
We loved the food. there was plenty of it and it was always top notch. We drank Barley Juice a couple of times and I have tried to recreate it at home, but alas, the Barley Juice at Finca was much better!
Guides, Drivers and Staff
Freddy is the best!
Transport
The boats were great and the drivers excellent.
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Tambopata

Freddy took us on a 2+ mile hike through the jungle to the lake. On the way Freddy educated us on the trees that grow in the Amazon, the various plants used medicinally by the indigenous tribes , and about the Anacondas we might see at the Lake. The canoe trip on the lake was beautiful. We saw anaconda tracks but no anacondas, but the birds, butterflies and monkeys we saw made up for not seing anacondas.

Quality of Experience
Freddy. He is really good.
Guides, Drivers and Staff
Freddy knows the jungle!
Transport
The canoe was perfect for the lake.
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Tambopata

Se earlier report. This is a great activity- despite having to get up at 2:30AM. It is well worth the sleep deprivation!

Quality of Experience
This something you cannot see in the USA.
Food
the breakfast at the salt lick was a very nice touch
Guides, Drivers and Staff
Everything was always on time.
Transport
The boat driver and the guide.
Finca Sachavacavoc - D1 - Venturing into the Amazon
Finca Sachavacavoc - D1 - Venturing into the Amazon
Tambopata

Se my earlier report. We loved the Lodge.

Quality of Experience
The Lodge and our Guide, Freddy
Food
The authentic Peruvian food was special. We loved it. We also loved the Pisco Sours!
Guides, Drivers and Staff
The van drivers, boat drivers, guides were all super.
Transport
The van was always neat as a pin!
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Feb 09, 2026
Hi Thomas & Wendy! Thank you so much for taking the time to share such a detailed and heartfelt review. Reading your story from start to finish truly made our day. Knowing how deeply you connected with Peru, the Amazon, and the people who were part of your journey is exactly why we do what we do. We will absolutely share your words with all our team and partners, as they are the heart of every journey, and feedback like yours is incredibly meaningful to all of us. It’s wonderful to know... Read more

Hi Thomas & Wendy!

Thank you so much for taking the time to share such a detailed and heartfelt review. Reading your story from start to finish truly made our day. Knowing how deeply you connected with Peru, the Amazon, and the people who were part of your journey is exactly why we do what we do.

We will absolutely share your words with all our team and partners, as they are the heart of every journey, and feedback like yours is incredibly meaningful to all of us.

It’s wonderful to know that the small details, the personal care, and those once-in-a-lifetime moments in the jungle and in Lima came together so seamlessly for you. Stories like yours make all the behind-the-scenes effort truly worthwhile.

Thank you again for trusting us with your adventure and for traveling through Peru!

Thank you for an unforgettable and safe trip
Peru | Jan 23 - Jan 28, 2026

Emily
Emily F.
Seattle, WA | Reviewed on Feb 04, 2026
Thank you, Io, Lizbeth, and Nataly for making sure every detail was accounted for in planning and carrying out this amazing trip!! Everyone was so helpful and profesional from the planning stage to drivers, tour guides, airport greeters for pick ups, hotel staff, and more. I loved seeing Cusco, Machu Picchu, and the jungle/rainforest! I felt very safe and comfortable traveling alone with Andean Travel Experience and would definitely do it again. I highly recommend booking with them! Read more

Thank you, Io, Lizbeth, and Nataly for making sure every detail was accounted for in planning and carrying out this amazing trip!! Everyone was so helpful and profesional from the planning stage to drivers, tour guides, airport greeters for pick ups, hotel staff, and more. I loved seeing Cusco, Machu Picchu, and the jungle/rainforest! I felt very safe and comfortable traveling alone with Andean Travel Experience and would definitely do it again. I highly recommend booking with them!

Hotel Reviews
Eco Amazonia Lodge
Puerto Maldonado

Beautiful views and incredible location right off of the Madre de Dios river. The guides and lodge staff made me feel safe despite all the risks of the jungle and made it a very comfortable stay with INCREDIBLE views of plants and animals as we adventured together there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
It’s hard to keep fruit flies and other insects away from the food tables in the heart of the jungle. I wish there was a second screen door to help prevent some of this or insect traps. I also found a cockroach in my room and on my lifejacket on the boat, but the tour guides got rid of them immediately and said it’s hard to keep them off the boat completely in the rainy season. I appreciated the authenticity of the experience and didn’t mind seeing/holding some bugs in the jungle, though. I just wish they were better kept away from the food tables and rooms.
Tika Wasi Casa Boutique
Cusco

Amazing, clean, and professional with great food, space for activities, staff, and security features. Very comfortable accommodation

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Feb 12, 2026
Hi Emily!
Thank you so much! We truly appreciate your kind words, and we’re even happier that you allowed us to accompany you on your journey through Cusco, the Sacred Valley, and the jungle. It’s wonderful to hear that you had such a memorable experience in Peru, enjoying every moment to the fullest and feeling safe and comfortable as a female solo traveler throughout your trip. Safety and comfort are always among our top priorities for our travelers.
I hope the memories, encounters,... Read more

Hi Emily!
Thank you so much! We truly appreciate your kind words, and we’re even happier that you allowed us to accompany you on your journey through Cusco, the Sacred Valley, and the jungle. It’s wonderful to hear that you had such a memorable experience in Peru, enjoying every moment to the fullest and feeling safe and comfortable as a female solo traveler throughout your trip. Safety and comfort are always among our top priorities for our travelers.

I hope the memories, encounters, landscape, and all the unique experiences from your trip will stay with you for a very long time.

Take care!
Io

Everyone we interacted with was amazing from ...
Peru | Jan 24 - Jan 29, 2026

Wendy
Wendy F.
| Reviewed on Feb 02, 2026
Everyone we interacted with was amazing from picking us up in Cusco and getting us to security, on every flight we took. The Finca lodge was quite nice. Beautiful grounds. Our Jungle Pro guide, Freddy was very knowledgeable and made sure we got to see and learn about wildlife and plants and trees, including ants and termites and spiders, as well as so many birds. The boat captains and staff at the lodge were also very good. On to Lima, again very smooth pickup and delivery to airport. Nancy,... Read more

Everyone we interacted with was amazing from picking us up in Cusco and getting us to security, on every flight we took. The Finca lodge was quite nice. Beautiful grounds. Our Jungle Pro guide, Freddy was very knowledgeable and made sure we got to see and learn about wildlife and plants and trees, including ants and termites and spiders, as well as so many birds. The boat captains and staff at the lodge were also very good. On to Lima, again very smooth pickup and delivery to airport. Nancy, our guide for the tour of Baranco was so knowledgeable about the history of Peru and the Baranco as well as being very friendly and a joy to spend the day with. We could not be more pleased with the entire trip. Thank you for your thorough planning.

Hotel Reviews
Hotel Limade
Lima

Nice new hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca Sachabacayoc

Friendly staff. Lodge and rooms are nice. Well screened to minimize mosquitoes. Food was good. We were pleased

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Finca Sachavacavoc -  Farewell Amazon
Finca Sachavacavoc - Farewell Amazon
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Finca Sachavacavoc - D3 - Sachavacayoc Lake
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Finca Sachavacavoc - D2 - Chuncho Claylick and Condenado Lake
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finca Sachavacavoc - D1 - Venturing into the Amazon
Finca Sachavacavoc - D1 - Venturing into the Amazon
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Art and Local Cuisine in Bohemian Barranco
Art and Local Cuisine in Bohemian Barranco
Lima

Nancy was awesome. We learned a lot of history about Peru and the Baranco. Toured beautiful buildings and restaurants and galleries and met many wonderful people there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Feb 09, 2026

Hi Wendy!

Thank you so much for taking the time to share your review. We are happy to read you had a great experience while traveling with us. We'll make sure to share your kind words with the rest of our team!

Thank you again for trusting us with your adventure and for traveling through Peru!

Machu Picchu
Peru | Jan 19 - Jan 23, 2026

P
Peter C.
Ashburn, VA | Reviewed on Jan 28, 2026
The guides, drivers, and hotels were outstanding. I feel we received good value for our money.
Johanna did a great job and was instrumental in ensuring we were pleased with the final program, but she unexpectedly dropped off the account a week or so prior to the start of our trip. Kristy did a good job in backfilling, but unfortunately a few logistical elements were missed or overlooked. Specifically, incorrect names provided to the Cusco hotel, the original morning departure time for...
Read more

The guides, drivers, and hotels were outstanding. I feel we received good value for our money.
Johanna did a great job and was instrumental in ensuring we were pleased with the final program, but she unexpectedly dropped off the account a week or so prior to the start of our trip. Kristy did a good job in backfilling, but unfortunately a few logistical elements were missed or overlooked. Specifically, incorrect names provided to the Cusco hotel, the original morning departure time for our Lima-Cusco flight was too early to make, having to pay for checked baggage at the Lima airport, even though they were to have been included in our ticket. The fee was subsequently reimbursed by KimKim. None of these were overly problematic, simply an unnecessary inconvenience, and likely the result of Kristy replacing Johanna late in our trip management cycle.

We plan on using KimKim again,

Hotel Reviews
Palacio del Inka Cusco
Cusco

Great location in Cusco. Helpful and pleasant staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

An unexpected gem in the Sacred Valley. Great property, staff, meals and service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
1-Day Machu Picchu Tour from the Sacred Valley
1-Day Machu Picchu Tour from the Sacred Valley
Peru

Even though it rained all day, the experience was mystical and worth the effort. Our guide was knowledgeable and engaging.

Quality of Experience
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian

A bungled mess
Peru | Jan 19 - Jan 23, 2026

Larry
Larry B.
San Luis Obispo, CA | Reviewed on Jan 25, 2026
Johanna was wonderful helping plan our trip. However, she abandoned our account before our trip and her associate, Kristy, did not deliver. Our documents were slow to be delivered, she mishandled our plane tickets, and created increased anxiety over every aspect of our trip. Our hotel reservations were also made in the nsmes of travelers eho were no longer part of the trip. All information was given to her in advance of the trip but the errors in booking and communication were innumerable. ... Read more

Johanna was wonderful helping plan our trip. However, she abandoned our account before our trip and her associate, Kristy, did not deliver. Our documents were slow to be delivered, she mishandled our plane tickets, and created increased anxiety over every aspect of our trip. Our hotel reservations were also made in the nsmes of travelers eho were no longer part of the trip. All information was given to her in advance of the trip but the errors in booking and communication were innumerable. We will never trust Kimkim again

Hotel Reviews
Palacio del Inka Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Only complaint is size of the room
Tambo del Inka Luxury Collection Resort & Spa
Urubamba

Beautiful, amazing service, convenient

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Cusco Tour
Half Day Cusco Tour
Peru

Again Simon was excellent in adapting this tour to our needs.

Quality of Experience
K
Guides, Drivers and Staff
Transport
1-Day Machu Picchu Tour from the Sacred Valley
1-Day Machu Picchu Tour from the Sacred Valley
Peru

The train ride from Tambo del Inka was agonizingly slow. It would have preferable to drive to Ollantaytambo and catch the train there. The travel agents also failed to purchase the macchu picchu tickets that were promised( they were not timely in purchasing them on the day they were offered). The guide Roy was kind and informative but he was challenged to communicate in English. Still enjoyable

Quality of Experience
Guides, Drivers and Staff
Transport
Fly to Cusco, and transfer to the Sacred Valley
Fly to Cusco, and transfer to the Sacred Valley
Peru

Despite our agents knowing ee were transferring from a cruise with baggage we were booked on the lowest economy level and sat crammed on the back of the plane and had to pay 190 dollars to cover our luggage. Fail

Quality of Experience
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Peru

Simon was an amazing guide

Quality of Experience
J
Food
Authentic, slow service but surprisingly delicious
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in between Lima and the US | Replied on Jan 28, 2026
Thank you for your feedback, Larry. I appreciate you taking the time to share your experience and want to clarify a few points. There was one confirmed issue related to baggage fees on the domestic flight. While standard economy seats together were included as booked, the baggage fees were not handled correctly. Once this was identified, those fees were reimbursed. Regarding Machu Picchu tickets and document timing: tickets for your travel dates were not released by the government until... Read more

Thank you for your feedback, Larry. I appreciate you taking the time to share your experience and want to clarify a few points.

There was one confirmed issue related to baggage fees on the domestic flight. While standard economy seats together were included as booked, the baggage fees were not handled correctly. Once this was identified, those fees were reimbursed.

Regarding Machu Picchu tickets and document timing: tickets for your travel dates were not released by the government until January 3, just days before departure. Unfortunately there is no telling how soon before the new year tickets will be released as it changes year to year. Your trip fell within a period where tickets were released the same month of travel, and confirmation timing can be unpredictable. On the day tickets were released, the official system experienced outages due to high demand that affected all operators. Once access was restored, we worked to secure the best available tickets, and final travel documents were sent after confirmation.

The train departed from the Urubamba station located directly at your hotel, Tambo del Inka. This is the only train station in Urubamba. Train speed on this route is standard across all services. Traveling via Ollantaytambo requires an additional road transfer and does not result in a faster overall journey.

The hotel reservation was confirmed through kimkim’s booking system using the traveler names listed at the time of booking. The other names were of people from your group that was part of the planning process, but later did not confirm. Their names somehow remained in the traveler list, which is used for hotel confirmations. We notified the hotel in advance, and there were no issues at check-in.

On arrival in Cusco, our local colleague met the group in person, reviewed the itinerary, answered questions, and provided your printed itinerary and tickets. Follow-up calls from you during the trip were answered to reconfirm pickup times and logistics.

All transfers were arranged as scheduled, including two separate airport transfers on your arrival and final day. A requested change to your pickup time the day prior was also accommodated.

Aside from the reimbursed baggage issue, the trip operated as confirmed and was fully supported on the ground. I appreciate your positive feedback about the guides and local team.

Johanna

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