Kimkim Trip Reviews for Costa Rica

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(169 reviews)
Read 169 verified reviews by travelers who booked their trip on kimkim.

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Where to start - this trip was perfection!!! · Costa Rica - Mar 10 - Mar 21, 2020

Traveler: Kimberley B. - Local specialist: Francisco Herrera

Where to start! This trip was perfection. From the greeting at the airport by an incredibly knowledgeable driver who gave us such insight into the area that we already felt at home by the time we arrived at Tabacon. Every tour guide we had was on time, extremely informative (not only about the specific adventure but about the country) and each one had an amazingly warm personality. We saw every animal that we had hoped to see and some we didn't even know about! We started in Arenal; then to... read more

Where to start! This trip was perfection. From the greeting at the airport by an incredibly knowledgeable driver who gave us such insight into the area that we already felt at home by the time we arrived at Tabacon. Every tour guide we had was on time, extremely informative (not only about the specific adventure but about the country) and each one had an amazingly warm personality. We saw every animal that we had hoped to see and some we didn't even know about! We started in Arenal; then to Monteverde and finished in Conchal. It gave us such an amazing appreciation of so many different aspects of Costa Rica.

When I started thinking about this trip, I had a fairly specific idea of what we wanted to do. This was a trip for me and my 24 year old daughter. Alex and Francisco came up with a custom itinerary that far surpassed anything I could have thought up. They listened to everything I said and turned my ideas into a trip that became a trip of a lifetime. During the planning process they were with me the whole time. Always available by email and phone, to go over any question I had. We were there when the Corona virus just started to impact the US. By the time we left we were one of eight guests at our hotel. During the last week of the trip, the Costa Rican government closed their borders to incoming non-residents. Not only did everything go as planned, but as they were trying to get people home and deal with all of the cancellations, we never felt like we weren't being taken care of.

I could write a book about this trip and how amazing it was and I have Alex and Francisco to thank for that. If I could - I would go back tomorrow morning and have them plan everything. I plan to do just that next year as soon as I possibly can.

Francisco Herrera profile photo
Francisco Herrera, local specialist, responded to this review:

Thank you Kimberly.

We are very glad to hear that you had a wonderful Adventure of a Lifetime here in Costa Rica. We were honored with the opportunity to host you in our country.

Lisa

Kim Kim exceeded expectations · Costa Rica - Feb 22 - Feb 29, 2020

Traveler: Lisa H. - Local specialist: Carlos Rodriguez

We had a great time in Costa Rica. Carlos did an excellent job organizing our trip. All of the hotels were wonderful and check-in was seamless. I am usually a do-it yourself travel planner, but would highly recommend KimKim for a work free trip if you would like to go multiple places.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Good afternoon Lisa from sunny and shiny Costa Rica!
It was my pleasure make this trip come true for you, I’m si thankful for visiting our country and I ‘m happy about you because Got it!
Thank you for your feedback trip I really appreciate it, I hope you can visit us in the future when everyone will be safe and ready to travel again!
Take care and Pura Vida Amiga!
Carlos.

Erica

Wonderful Costa Rica · Costa Rica - Feb 29 - Mar 11, 2020

Traveler: Erica D. - Local specialist: Randall Jiménez

Our trip was wonderful. We saw heaps of fauna and flora and were well looked after by knowledgeable, friendly guides & drivers.
Randall's activity suggestions were appropriate for our group, we enjoyed all of them.
Thanks Randall.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Erica,

Thank you for your comments, I am so glad that you and your party have enjoyed the trip that we organized for you and that you have had the chance to watch a lot of flora and fauna, which was the goal for you all since the very beginning.

We hope to have the chance to welcome you again any other time in the future,

Best,
Randall

Our first driver Otto with Desafio was great!... · Costa Rica - Mar 10 - Mar 15, 2020

Our first driver Otto with Desafio was great! He practiced Spanish with us the whole time so we could converse better the rest of the time. Loved our white water rafting with Steven as our guide. Then Otto safely got us to the Baldi Hotel with s restaurant recommendation in LaFortuna—LaStreet—which we tried one night—wonderful. Really enjoyed the Hot Springs at the hotel! Had a nice hike on the lava flows of the volcano and then a nice dinner at Tabacon Springs and enjoyed their springs... read more

Our first driver Otto with Desafio was great! He practiced Spanish with us the whole time so we could converse better the rest of the time. Loved our white water rafting with Steven as our guide. Then Otto safely got us to the Baldi Hotel with s restaurant recommendation in LaFortuna—LaStreet—which we tried one night—wonderful. Really enjoyed the Hot Springs at the hotel! Had a nice hike on the lava flows of the volcano and then a nice dinner at Tabacon Springs and enjoyed their springs for an hour—not as hot as Baldi and more crowded. Crowded bus to Monteverde and very bumpy !! But got to Fonda Vela Hotel and enjoyed our Noctural Hike—didn’t think we got to see as much as we expected after we compared our evening with other at our hotel that had done a hike with another company, Really enjoyed the zip lining and since we were the last stop for the bus driver he kindly drove us another 1.5 km to the entrance to the Cloud Forest so we could see it and get a hike in. Were sad to have to head home—but in light of COVID-19 we timed our visit perfectly.

Perfect planning, perfect execution, perfect vacation · Costa Rica - Mar 9 - Mar 16, 2020

Traveler: Sarah B. - Local specialist: Adriana Prado

Everything Adriana planned was exactly what we were looking for - we somehow managed to zip line, snorkel, go rafting, AND lay around on the beach. Schedules went smoothly, and when there was an update to our excursion (because of the tides), a new voucher was delivered to our hotel and we didn't miss a beat.
This was an incredible vacation. The transportation was great, the hotels were lovely, and the activities were perfect. I can't imagine planning another trip like this to Costa Rica without Adriana's guidance.
I cannot recommend this service highly enough.

Costa Rica · Costa Rica - Mar 12 - Mar 19, 2020

Kimkim made my trip to Costa Rica a dream come true. I will be using them for my next trip—for sure!! My transportation, hotels and activities were first class, and they were not possible without Kimkim’s guidance and expertise.

Sarah

Tasmanian’s in Costa rica · Costa Rica - Feb 29 - Mar 8, 2020

Traveler: Sarah L. - Local specialist: Randall Jiménez

The guides were great. Getting to different locations was frantic.
We saw some great birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

We are happy that you have enjoyed the trip Sarah and we hope to have you back again in the future on a new adventure.

Best,
Randall

best of Costa Rica · Costa Rica - Feb 26 - Mar 7, 2020

Traveler: Carolynn O. - Local specialist: Carlos Rodriguez

We really enjoyed the itinerary suggested by Carlos. Our favourite place to stay was Senda, Monteverde.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello Carolynn!

This is Carlos from sunny Costa Rica!

Thank you for visiting us, thank you for thrust in our Travel Agency and my knowledge as a Travel specialist here in Costa Rica!

It was my pleasure having you here, I hope you can return in the future or recommend our country to your friends and family.

Pura Vida Amiga!
Carlos.

Top notch service and experience · Costa Rica - Feb 27 - Mar 9, 2020

Traveler: Pam R. - Local specialist: Mónica Meneses

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers... read more

We had top notch service with kimkim and have already recommended them to several friends. I was a bit leery using this service without firsthand knowledge of what we were getting into. But I was worried for nothing. Kristy put together a great 12 day Costa Rican itinerary for our family of five, including three teenagers! And Monica booked all
of our lodging, excursions, and in-country transportation (we took three Sansa flights...an easy and quick way to get around...and had private drivers everywhere). Even when I had questions while on our trip, Monica was available and promptly responded to our needs. We started at Manatus in Tortuguero on the Caribbean and we loved our quaint bungalow there. In fact, we loved everything about the Manatus resort; the service, food and included wildlife tours. Next we went to the LaFortuna/Arenal area and stayed at the Arenal Lodge. We loved the area and all of our excursions (zip lining with Sky Adventures and volunteering at Proyecto Asis), but we were not fans of the Arenal Lodge. It’s pretty run down and in need of some major renovations and repairs. With only breakfast included there, we were interested in trying different restaurants for lunch and dinner. But the lodge is also extremely remote and was an expensive and long cab ride into town. Seems like there are plenty of nice places to stay that would have been a better choice. Next we went to Rafiki Lodge outside of Quepos, and this was a major highlight...camping in the rainforest. The owners and staff were wonderful, and the included excursions and food were outstanding. What a unique and neat experience at Rafiki! And finally we spent the last three nights of our vacation in Manual Antonio at Tulemar Resort. Wow. This was a perfect way to end our trip with some beach time, relaxation, and a last opportunity to see sloths and monkeys up close. Views here from our Villa were amazing. We did do one excursion in this area, the Damas mangrove tour. I’d probably skip that if I could do this trip over, mostly to give us more time at the amazing Tulemar beach. And it wasn’t all that well done.
All in all, we were extremely happy with our vacation, experiencing a new place we’ve never been, and will now most likely return, thanks to kimkim!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Hi Pam,
Thank you for your great feedback! I'm so happy you had an amazing time experience here in Costa Rica :) I'm sure you took many beautiful pictures in Tortuguero and Manuel Antonio and had a blast during the zip line tour!
Concerning the comments on Arenal Lodge and the tour at Damas Island, I will definitely keep them in mind for future bookings as well as pass them on in order to improve the quality of the services.
It was really a pleasure to help you have an amazing trip to Costa Rica and I hope you visit us again one day!
Best wishes from San José,
Mónica

Our Pura Vida guide in Arsenal, Christian was... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Paul Z. - Local specialist: Randall Jiménez

Our Pura Vida guide in Arsenal, Christian was awesome and we were the only two people in our group that included hikes of Arenal and the hanging bridges.

Every aspect of our itinerary either met or exceeded our expectations. The one exception would be the night tour in Monteverde. We were not the only ones to say it was over-hyped. There were over 100 tourists in groups of 6-8 walking the same paths that reminded me of a “snipe” hunt.

Lodging at Arsenal was superb! Great complimentary breakfast and on-site hot spring.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Paul,

Thank you for your review and feedback. I am glad that you and Fran had a good time during your vacation and I appreciate for sharing the information about the night walk tour in Monteverde, we will certainly contact the local tour operator to avoid the unpleasant experience you had, to future travelers.

Pura Vida!
Randall

Carlos was excellent! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Lisa E. - Local specialist: Carlos Rodriguez

Carlos was so great! He gave us a ton of options before we booked our trip, and then made sure everything went smoothly thereafter. He also quickly jumped in to help out with any bumps in the road while we were on our trip.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Lisa!
Pura Vida, I am proud of your feedback, thank you for thrust in myself to prepare and run your experience in our lovely country, thank you for visiting us.
Now you have a new friend here in Costa And do not hesitate in ask me if you need my assistance in the future.

Gracias y Pura Vida!
Carlos.

Carol

Highly recommend Green World Adventures and kimkim.com travel! · Costa Rica - Feb 24 - Mar 5, 2020

Traveler: Carol M. - Local specialist: Alberto Molina

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides... read more

We recently used kimkim.com for our recent 11-day trip in late February/early March, 2020 to Costa Rica. Alberto Molina, the local specialist, was really easy to work with and easy to contact with any questions. A few days into our trip, we had a few questions and Karol with Green World Adventures, and she was very quick to get back with us. She helped us several times during our trip and adjusted our tours when we had questions. She was always handy and helpful.
The following tour guides were standouts on our trip:
Felipe with Green World Adventures: Great walking downtown tour of San Jose! He graciously gave us his own recipe of ceviche, and kept us entertained our our drive to and from the airport.
Axel and Victor with Desafio Adventure Pioneers: Hanging Bridges tour, Aerenal Volcano hike and La Fortuna waterfall. What a fun filled day with these guys! They were so accommodating during these fun adventures!
Javier with Iguana tours, our nature guide at Cari-Canche Private Reserve. He was full of knowledge about this beautiful area.
Yenaro Suarez, our guide who conducted our tour at the Don Juan coffee, chocolate and sugar cane plantation. That was such a wonderful, tasty treat!
"Professor" Andres, our very informative nature guide who conducted our tour at Manuel Antonio National Park.
Hector Altamirano of HecTours. He was our ultimate nature guide at Carara National Park. He was a marvelous tour guide, along with our driver Eddie, who spotted the macaws at the very beginning our our trip. This was our last tour and was such a memorable day.
We all hated to leave beautiful Costa Rica, but hopefully will return sometime soon.

Alberto Molina profile photo
Alberto Molina, local specialist, responded to this review:

Hello Carol,
It's lovely to know that you enjoyed your trip in Costa Rica. You really saw that our country has too much to offer. The whole team hopes to see you again here, traveling to wonderful areas. It's a pleasure for us to make the best trip possible for you.
Glad to plan another adventure!
Thank you so much for your time!

What an unbelievable trip! Absolutely amazing! · Costa Rica - Feb 21 - Mar 1, 2020

Traveler: Aaron A. - Local specialist: Carlos Rodriguez

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night... read more

What an unbelievable trip! I’m not sure what was better; Costa Rica or Carlos! This was my first time using KimKim and it won’t be my last. Carlos planned the perfect trip. From starting out in the rustic Corcovado national park to the cloud forests and then ending at one of the nicest/relaxing hot spring resorts in Arenal. The trip had everything; rainforests, jungles, wildlife, zip lines, bungee jumping, volcanos, delicious food, amazing resorts, beaches, 6 seater airplanes, snakes, night hikes, monkeys, birds, hanging bridges...I could go on and on. The best part was it was all planned by Carlos. We didn’t have to worry about anything. Pickups, transfers, logistics, all the boring stuff no one wants to take care of but needs to be done/planned for trips, Carlos did it. Whatever KimKim is paying Carlos, they should double it. What an amazing trip, all thanks to KimKim and Carlos. Pura Vida!!!!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hey Aaron!

Greetings from sunny Costa Rica, I'm so proud of your feedback trip, It was totally a pleasure to assist you during your experience in our lovely country Costa Rica.

Now you have a friend here, I hope you can visit us again in the future and I hope I can show you other beautiful destinations.

Thank you again for visiting us, Pura Vida Amigos!
Carlos.

Truly the best trip ever!! From planning to e... · Costa Rica - Feb 20 - Mar 1, 2020

Traveler: Isabelle J. - Local specialist: Randall Jiménez

Truly the best trip ever!! From planning to execution everything was flawless. 10 days 2 teens and a single Mom not a single argument, PRICELESS!!. Every excursion was amazing. Waterfall rappelling was our adventure highlight. Relaxing in Manuel Antonio was the cherry on top. Between the high end accommodation, fabulous food, wildlife and beaches couldn’t have asked for anything better. Can’t wait to book our next trip.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Isabelle,

So nice to read that you enjoyed the trip that we organized for you and your kids, I love all the pictures you took and I can see that you had the chance to see a sloth and not once but twice. I hope you, Owen and Aliya keep beautiful memories of this trip for many years.

Best,
Randall

Huan

Adriana was very resourceful and helping us plan our amazing trip to Costa Rica. · Costa Rica - Feb 12 - Feb 17, 2020

Traveler: Huan N. - Local specialist: Adriana Prado

Adriana was very resourceful and helping us plan our memorable trip to Costa Rica. The logistics was amazing we were picked up at our hotel at the specific times and dropped off as well.

The planning from Adriana was amazing. Everything was planned to the dot.

We both had an amazing experiences in Costa Rica. From the hike to Arenal Volcano, to the waterfall, hanging bridges, cooking class to the sea kayaking and snorkeling in Manuel Antonio beach.

We would like to thank for all the planning and logistics from Adriana.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Huan,
Thank you for your comments and nice photos of your experience in Costa Rica. It was a pleasure for me to help you organize your trip and I am very happy to know that all the activities and services fulfilled your expectations. I look forward to serving you again in the future for a new adventure here in Costa Rica. :-)
Best regards,
Adriana

Pura Vida indeed! · Costa Rica - Jan 30 - Feb 15, 2020

Traveler: Angela B. - Local specialist: Randall Jiménez

From start to finish - the initial enquiry, through the planning and amendments to delivery and experience - just brilliant. Randall responded to my every enquiry, request and for reassurance. The mix of activities, rest days, hotels and places was just perfect. Driving ourselves gave us added freedom to see more of the beautiful country that is Costa Rica. We met lovely, welcoming people, ate good food and enjoyed the stunning scenery along the Caribbean coast, interior and Pacific coast. We... read more

From start to finish - the initial enquiry, through the planning and amendments to delivery and experience - just brilliant. Randall responded to my every enquiry, request and for reassurance. The mix of activities, rest days, hotels and places was just perfect. Driving ourselves gave us added freedom to see more of the beautiful country that is Costa Rica. We met lovely, welcoming people, ate good food and enjoyed the stunning scenery along the Caribbean coast, interior and Pacific coast. We loved the laid back feel of the Caribbean, the spinal mountain range, the warm waters of the Pacific coast and the fabulous OSA peninsula with all its wildlife above ground and below the sea. All the guides who took us on our hikes and snorkelling were gracious, knowledgeable, considerate and professional. Thank you for making sure our holiday was everything we wanted it to be.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Angela,

I have enjoyed so much watching all your pictures and comments about your vacation in my country, it is great that after all the work we did to guarantee a vacation of a lifetime for you and your friends, to read that you have a fantastic time here and everything run exactly as it was planned.

We hope to have the chance to welcome you again in the future in our country and explore some other areas.

Gracias,
Randall

Adriana did an extremely good job at tailorin... · Costa Rica - Jan 30 - Feb 8, 2020

Traveler: David H. - Local specialist: Adriana Prado

Adriana did an extremely good job at tailoring the trip to my desires. All the tours, hotels and transfers were excellent that were set up. Since I emphasized hiking and outside activities, all was perfect. She was receptive to my overall plans and her picks for my activities were excellent.
Thanks for you work on setting this up!

Awesome Experience in Costa Rica!!! · Costa Rica - Jan 21 - Feb 4, 2020

Traveler: Annie G. - Local specialist: Randall Jiménez

This was a fantastic trip! Our family was in Costa Rica for 15 days in January 2020. Our local guide was Randall Jiminez, and he was great.

The whole KimKim experience was really easy to deal with. We established how long we wanted to go for, as well as a preliminary budget. Randall gave us some ideas to start with, as it was our first time in CR.

We wound up doing what we later found to be (from other travelers) a pretty standard sampling of CR. We started in Arenal, staying in La Fortuna,... read more

This was a fantastic trip! Our family was in Costa Rica for 15 days in January 2020. Our local guide was Randall Jiminez, and he was great.

The whole KimKim experience was really easy to deal with. We established how long we wanted to go for, as well as a preliminary budget. Randall gave us some ideas to start with, as it was our first time in CR.

We wound up doing what we later found to be (from other travelers) a pretty standard sampling of CR. We started in Arenal, staying in La Fortuna, then moved to the Cloud Forest of Mote Verde, and finished up on the Pacific Coast, near Manuel Antonio National Park.

Almost all of our experiences were excellent. The highlights that we would recommend to others would be:
Arenal:
- Proyecto Asis rescue centre. This was one of the first things we did, and remained in our top 3 for the whole trip. If you do this, make sure that you do the volunteer feeding part - that was special. Carlos, our tour guide for this one, was nothing short of superb.
- Cano Negro: This is a must on any trip to CR. We took a bus up to the wildlife area at Cano Negro, and from there took a two hour boat tour along the river, very close to the border with Nicaragua. We saw sloths, monkeys, and more species of birds than I can count, including some very rare ones. Also saw Caimans, which were cool. Had one of the best Costa Rican meals on the way back (Cosado, which is typical. You have to try it).

Monte Verde:
- Don Juan coffee tour - amazing, very tasty all around. Coffee, chocolate, and cosado. Very informative!
- Zip line - super day, did bridges in the cloud forest and then ziplines through the trees.
- Monte Verde Park: This was not arranged by KimKim, but I highly recommend it anyway. Get a guide, either private or through the park. They know what to look for, and will help you immeasurably.

Manuel Antonio:
- a bit more tourist-y, but absolutely beautiful. We were in easy walking distance to the beach, and our hotel was great. We stayed at the Costa Verde hotel, which has several restaurants in easy walking distance. The collectivo bus is also easy and cheap, and I wish that we had used it more (the temps were 35+C every day we were there.
- a note of caution: The Catamaran Snorkling tour that we booked was really a booze cruise. Dance music and drinks were the focus, with very little time spent snorkling, and that required us to wear life vests (a number of passengers had indulged a bit). The cruise was well executed, for what it was, but it was not what we were looking for. In retrospect, we should have more clearly laid out expectations for this activity.

We will definitely visit CR again, and I would have no hesitation recommending KimKim, especially to first-timers. Pura Vida!

Thanks Randall!
Annie, Tom, and Joel

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Annie,

Thank you for your full feedback about your vacation in Costa Rica, it makes me so happy that you, Tom and Joel had a good time in our country and that you truly enjoyed all the areas that you visited.

I also appreciated the honest feedback about the catamaran tour in Manuel Antonio, we will make sure to provide more information about this activity to future clients to avoid any disappointments.

We will be happy expecting your next message to organize another great adventure in my country and explore the areas that you didn't have the chance to visit this time.

Best!
Randall

Costa Rica · Costa Rica - Feb 2 - Feb 8, 2020

Traveler: Gaby C. - Local specialist: Carlos Rodriguez

I had an amazing travel experience in Costa Rica! I was there for about a week and felt like I was able to see and do so much during my time there. During my trip I saw many different types of birds, sloths, monkeys, a Quetzal, and so much more. I traveled to San Jose, Monteverde, La Fortuna, and Arenal and saw volcanos, jungles and cloud forests. This was my first time booking with KimKim and it was relaxing to know that everything was booked and planned for by our travel specialist.... read more

I had an amazing travel experience in Costa Rica! I was there for about a week and felt like I was able to see and do so much during my time there. During my trip I saw many different types of birds, sloths, monkeys, a Quetzal, and so much more. I traveled to San Jose, Monteverde, La Fortuna, and Arenal and saw volcanos, jungles and cloud forests. This was my first time booking with KimKim and it was relaxing to know that everything was booked and planned for by our travel specialist. Carlos my travel specialist did an amazing job booking and planning my entire trip. He even called me during my trip to check up on how I was doing. Everything ran smoothly and the guides were friendly and knowledgeable about the biodiversity in Costa Rica. My guides Jorge and Juan Carlos did an amazing job teaching me about their culture and traditions. I would highly recommend booking with KimKim as they take care of everything and you get to enjoy your vacation. Thank you Carlos!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Querida Gaby!

Pura Vida from Costa Rica!

Firstly I want to say thank you for visiting our lovely country.

I appreciate your great feedback review about the trip plan we prepared for you and companion, we always try with our best, I hope you have good memories from Costa Rica, It was my pleasure assisting you during your trip.

I hope you can return then in the future.
Pura Vida!
Carlos.

Sarah

almost all of Costa Rica in a week · Costa Rica - Jan 19 - Jan 26, 2020

Traveler: Sarah B. - Local specialist: Carlos Rodriguez

Had an amazing time in Costa Rica! Loved all of our excursions! White water rafting on the sarapiqui River was my favorite! Hiking the 1968 lava field in Arenal was both amazing and disappointing as we weren’t one of the lucky few (per year! Haha!) to see a glimpse of the volcano’s peak. Ziplining in the cloud forest of Monteverde at sky adventures was an experience I will never forget because I was shaking from both fear, excitement, and the chilly temperatures. The Don Juan... read more

Had an amazing time in Costa Rica! Loved all of our excursions! White water rafting on the sarapiqui River was my favorite! Hiking the 1968 lava field in Arenal was both amazing and disappointing as we weren’t one of the lucky few (per year! Haha!) to see a glimpse of the volcano’s peak. Ziplining in the cloud forest of Monteverde at sky adventures was an experience I will never forget because I was shaking from both fear, excitement, and the chilly temperatures. The Don Juan coffee/chocolate tour is a MUST DO for anyone in the area and definitely gives me a different perspective every time I bite into a Hershey bar not to mention the amazing coffee and cocoa butter. We had the best 3.5 hours of fun on the ocean king in Quepos and thanks to the 8 drink tickets, it’s a good thing we purchased the $30 photo package so we have some great memories of the beautiful sunset! Costa Rica was the most memorable trip I have ever had and I can’t wait to use kimkim for my next adventure.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hola Sarah!
Pura Vida? This is Carlos, thank you for visiting us, It was my pleasure having you in our country Costa Rica, I hope you can return in the future ...
Pura Vida Amigos!
Carlos.

Costa Rica is a magical place · Costa Rica - Dec 26 - Jan 4, 2020

Traveler: Bill M. - Local specialist: Randall Jiménez

Our local specialist, Randall helped to plan an amazing visit to Costa Rica that was just the right combination of relaxation and adventure! The adventure started in Rincon de la Viejo National Park for a great hike with Andre. What an amazing combination of landscape, forest, volcanic pools and an abundance of wildlife. Andre was extremely knowledgeable and a lot of fun! The next several days were all about relaxation in Playa Hermosa with stops in Playa Coco and Tamarindo. We then... read more

Our local specialist, Randall helped to plan an amazing visit to Costa Rica that was just the right combination of relaxation and adventure! The adventure started in Rincon de la Viejo National Park for a great hike with Andre. What an amazing combination of landscape, forest, volcanic pools and an abundance of wildlife. Andre was extremely knowledgeable and a lot of fun! The next several days were all about relaxation in Playa Hermosa with stops in Playa Coco and Tamarindo. We then headed to Arenal for white water rafting, exploring the hanging bridges and lots of time in the hot springs. Magical is the best way to describe the experience and we had such a great time with Jairo and Koki from Wave Rafting and Christian on our tour through Mistico Park. It was our first trip to Costa Rica, but won't be the last. The Costa Rican people are so welcoming and friendly, many thanks to everyone for a memorable vacation!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Bill,

It is so refreshing to return from my vacation and read your review about the trip. I am so happy that you, Michele and the kids have enjoyed your trip in my country and that you are considering to return someday, I will be more than happy to welcome you again and organize a new fun and relaxing adventure for your family in the future.

All the best!
Randall

Family vac in Costa Rica · Costa Rica - Jan 17 - Jan 24, 2020

Traveler: victoria m. - Local specialist: Randall Jiménez

Kim Kim was amazing. Very prompt in responding to our request. The bookings and hotels were just what we wanted and perfect for our family vacation. The only challenge we encountered was several of the guides only spoke Spanish yet were very helpful to try and accommodate our needs. Costa Rica was beautiful! Great family place to vacation.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Victoria,

I am glad you are satisfied with the service that you received from us during the planning of your trip.

Thank you also for your feedback about the trip and I will contact you directly to talk a little bit more about who were the guides who didn't speak English.

Pura Vida!
Randall

Randall did a fantastic job setting up this t... · Costa Rica - Jan 8 - Jan 17, 2020

Traveler: David G. - Local specialist: Randall Jiménez

Randall did a fantastic job setting up this trip for 2 couples. The hotels were top notch-Hotel Arenal resort- a very nice property with spacious rooms. Belmar Hotel-Monteverde great views, good food- an ecocentric property, very pleasant staff. La Mansion- Manuel Antonio- a nice property with great views. Staff are nice people but need significant training. The first room they wanted to give one of us had broken AC and a broken sliding door. It took some convincing to change rooms. Bar... read more

Randall did a fantastic job setting up this trip for 2 couples. The hotels were top notch-Hotel Arenal resort- a very nice property with spacious rooms. Belmar Hotel-Monteverde great views, good food- an ecocentric property, very pleasant staff. La Mansion- Manuel Antonio- a nice property with great views. Staff are nice people but need significant training. The first room they wanted to give one of us had broken AC and a broken sliding door. It took some convincing to change rooms. Bar service made mixed drinks with little alcohol. Hotel Grano de Oro -San Jose nice hotel, fantastic food.

Private and semi private rides between locations were fine. Some Costa Rican roads are better than others. Kim Kim arranged four events. Christian of Pur Vida led us on a hike through Hanging Bridges and La Fortuna waterfall. He was a little rushed at Hanging Bridges. Overall a B+. Oscar of Monteverde night tours led us on a night hike.Nice job- we actually saw wildlife - A. Carlos of Monteverde Experts led us on a tour of the cloud forrest was exactly that a well spoken expert- A+. Our last experience was a boat ride in a mangrove swamp led by a man from Tuscane tours. He was young and let one patron orchestrate the 2 hour tour. It was very frustrating- grade of C.

Everything that Kim Kim set up went off as planned. They deserve an A+.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi David,

Thank you for your review and comments. I am glad that you have enjoyed all the hotels that we arranged for you as well as the activities. I appreciate your feedback about the guides and I will make sure to pass your comments to the tour operators.

We hope to have the chance to welcome you again and organize a new trip in our country in the near future.

All the best,
Randall

Amazing one-week trip to Costa Rica! · Costa Rica - Jan 8 - Jan 15, 2020

Traveler: Ariel H. - Local specialist: Adriana Prado

Adrianna was amazing throughout planning our trip.
Our drivers always arrived on time and ready to pick us up -- even for our delayed flight at the start of our trip!

All our guides were fun, exciting, and very knowledgeable.
Thank you Alfredo for showing us La Fortuna Waterfall and guiding us through the orchid path and bird-sightings.
Thank you Ignacio for a witty, wonderful tour through the Hanging Bridges and for spotting countless interesting animals.
Thank you Daniel for exploring... read more

Adrianna was amazing throughout planning our trip.
Our drivers always arrived on time and ready to pick us up -- even for our delayed flight at the start of our trip!

All our guides were fun, exciting, and very knowledgeable.
Thank you Alfredo for showing us La Fortuna Waterfall and guiding us through the orchid path and bird-sightings.
Thank you Ignacio for a witty, wonderful tour through the Hanging Bridges and for spotting countless interesting animals.
Thank you Daniel for exploring Manuel Antonio Park with us and teaching us about the various flora and fauna.

We really loved the views of the Arenal Volcano and of course the warm beach waters that hug you as you step in. Best of all, the locals of Costa Rica are so friendly and helpful.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Ariel,
Thank you for your nice comments about your trip to Costa Rica. It is great to know that you enjoyed our country, our friendly people, locations and activities. :-)
It was my pleasure to assist you and organize a nice experience and unforgettable memories for you. I hope you visit us in the future to live a new adventure here in this little paradise.
Kind regards
Adriana

Not just a typical travel agency · Costa Rica - Dec 30 - Jan 8, 2020

We booked the whole CostaRica 10 days tour through KimKim. The people who helped us with planning and while we were on vacation were extremely helpful. They answered all our questions and made several changes to the itinerary, activities, and hotels to accommodate us. The activities were planned well, the travel from one destination to another was nicely arranged. We stayed at three hotels - Hotel Arenal Manoa, Senda Monteverde and Shana at Manuel Antonio. The hotels Arenal Manoa and Senda... read more

We booked the whole CostaRica 10 days tour through KimKim. The people who helped us with planning and while we were on vacation were extremely helpful. They answered all our questions and made several changes to the itinerary, activities, and hotels to accommodate us. The activities were planned well, the travel from one destination to another was nicely arranged. We stayed at three hotels - Hotel Arenal Manoa, Senda Monteverde and Shana at Manuel Antonio. The hotels Arenal Manoa and Senda were of luxury style. Senda's service was just extra-ordinary. However, the hotel Shana, its food, and its service are not of luxury caliber. My only suggestion is for the KimKim team to review this hotel before recommending it as a luxury option.

My family is a very active bunch and we love ... · Costa Rica - Dec 29 - Jan 5, 2020

Traveler: Eve B. - Local specialist: Randall Jiménez

My family is a very active bunch and we love adventure and keeping busy. We certainly had all of this on our vacation. Randall listened to what we wanted, and was easy to contact regarding changes in plans and what we wanted to do. We spent the first half of our trip at La Fortuna and the second half in Manuel Antonio. Our accommodations at Manuel Antonio were fabulous, with outrageous views, helpful staff, spacious for our family of 6. I usually like to plan my own trips, but having Randall took a lot of the load off and it was nice having someone to help out when issues arose.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Eve,

Thank you for your review of the trip and the service that you received from me before and during your vacation. It makes me happy that you have enjoyed your vacation, especially your last nights at Los Altos Preserve in Manuel Antonio, I know it is a gorgeous place to stay.

We hope to have the chance to welcome you and your family again in our country.

Best,
Randall

Costa Rican Adventure · Costa Rica - Dec 31 - Jan 11, 2020

Traveler: Deb S. - Local specialist: Randall Jiménez

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the... read more

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the daytime. We had several nature tours and a fab zip line excursion in Monteverde. Check out one of our guides Instagram sites: Jpablo_cruz226. We also visited the Mt Arenal area and a memorable highlight for us was the river cruise on the Rio Frío in the Cano Negro reserve with guide Joudan, who was especially knowledgeable. All the transfers and flights that Randall arranged for us went off without a hitch; we found two of the drivers, Jose and Jorge most helpful and professional. We also had a rented car and adventures driving the winding bumpy roads. If we had been choosing our own vehicle it would have been under powered and wrong for the terrain; but with a good travel agent to help we enjoyed the ride! We also had a cool domestic flight in a teensy plane to round out our transportation experience. It was great to see the ocean, jungle, crop lands, and mountains from a birds eye view. Sansa Air was excellent.

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Randall Jiménez, local specialist, responded to this review:

Hi Deb,

Thank you for your feedback, I am glad that we didn't disappoint you with your decision of using a travel agent for the arrangements of your vacation and that you found useful the suggestions that I gave you along the process.

I really enjoyed reading your feedback and the experiences that you had during the different activities that we coordinated and also about the service received from our drivers.

I wish you and your family all the best in this new year and we hope to have the chance to welcome you again in the future.

Best,
Randall

CR Trip · Costa Rica - Dec 29 - Jan 6, 2020

Traveler: Shiva J. - Local specialist: Randall Jiménez

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La... read more

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La Fortuna (Montana del fuego) were excellent. The location of the hotel (Sleep Inn) in San Jose makes it a little less desirable for families (I think). Overall, the hotels were great, and their location made it possible to explore the place, find nice local establishments for food (and shopping) pretty easy.

The private transfers from the airport, and between the hotels were really nice. The drivers (Alex from Coast-to-Coast travels, Nelson and Diego from RideCR) were on-time, pointed out local wild-life along the way, and stopped at great fruit stalls, or coffee places when requested. one of the travel companies, RideCR, had Wi-Fi in their vehicles, so that was specially appreciated! Overall, there was a clock-work like quality for the travel arrangements, which was really nice. The car-boat-car transfer from MonteVerde to La Fortuna was a great experience, save the terrible condition of the roads in MonteVerde.

The guides in our tours were very passionate about their country, and what it stands for in the world (in terms of ecology, climate change etc.), and were very informative. Specially want to mention Aaron in Manuel Antonio night walk, Froy on boat trip to Cano Negro, and Horatio in hanging bridges tour in MonteVerde, as they were fantastic. I have to mention, the best meal we had in our entire trip was a home cooked meal on the Cano Negro trip!

The tours we have taken on the trip were ranging from very good to excellent, with a couple of exceptions. The hanging bridges, and canopy tour in MonteVerde was fantastic. Boat trip to Cano Negro was up there, as well as the trip from San Jose to Poas Volcano etc. Night walk in Manuel Antonio was great too. The Kayak trip to Isla Damas was a bit of a let down, and more adventurous (or risky) than imagined. And the night walk in MonteVerde was Okay as there were a lot of people, and not much luck with spotting wild-life on that night.

The early start times (pre-8:00AM) for some of the tours were a little difficult for the night owls of the family, and could have been managed better, in general. Usually, the tour guides pick-up people from various hotels before the tour started, and depending on the hotel, the pick-up time could be really early. It might be better to organize that differently to have a little bit extra time in the mornings for all, for example, by transporting the guests from their hotels to a central location where the tour started or something like that.

Overall, it was an excellent trip. Kudos to the KimKim team for their help and organization.

S.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Shiva,

First of all, thank you for your comments and feedback, I am glad that you and your family had a good time in my country and that you have enjoyed the activities that we organized for you despite of the early pickups some days :)

We hope to have the chance to organize a new adventure for you in the future.

All the best and Pura Vida!

Randall

OUTSTANDING TRIP · Costa Rica - Dec 21 - Jan 3, 2020

Traveler: Kyle E. - Local specialist: Francisco Herrera

OUTSTANDING TRIP

Our trip was fantastic, and was extremely well planned and well executed. Every excursion was exactly what was promised to us. Alex was truly outstanding. Will definitely use KimKim again, and would use Tachiz travel when we return to Costa Rica.

Francisco Herrera profile photo
Francisco Herrera, local specialist, responded to this review:

Hi Kyle,

Thank you so much for your review. We are delighted to hear that you had a fantastic adventure here in Costa Rica.

We will be honored to help you again whenever you visit Costa Rica again.

Great 10-Day Trip to Costa Rica · Costa Rica - Dec 31 - Jan 9, 2020

Traveler: Jeremy B. - Local specialist: Adriana Prado

My family of four (two grown daughters, my wife and I) just returned from a 10-day trip to Costa Rica. KimKim was very easy to deal with. Adriana was our main contact, but when she was off Olman responded and helped us with our arrangements. Both were knowledgeable and helpful and worked as a team. We spent 3 nights in Playa Flamingo (near Tamarindo), 3 nights in the Arenal area (near La Fortuna) and 3 nights in Manuel Antonio (near the national park). We had lots of adventures, but also... read more

My family of four (two grown daughters, my wife and I) just returned from a 10-day trip to Costa Rica. KimKim was very easy to deal with. Adriana was our main contact, but when she was off Olman responded and helped us with our arrangements. Both were knowledgeable and helpful and worked as a team. We spent 3 nights in Playa Flamingo (near Tamarindo), 3 nights in the Arenal area (near La Fortuna) and 3 nights in Manuel Antonio (near the national park). We had lots of adventures, but also found the trip very relaxing. We did not rent a car. KimKim arranged for our transports. I'm sure this is much more expensive than renting a car, but as first time visitors to Costa Rica, we were concerned about road conditions and getting around. We observed some other travelers having trouble navigating, but they all seemed to get where they were going eventually. The drivers were always prompt, friendly and pulled over to show us things, especially when they knew areas where sloths or crocodiles were typically spotted from the road. (Special shout out to Jonathan who was our driver on three days.) Having drivers definitely made it a stress-free vacation. It would have been helpful to have a car in Playa Flamingo as there were other beach towns just far enough away that you need to drive and it was not certain that we could get taxis back. We took a Catamaran sunset cruise with Panache sailing. The guys working the cruise were great and friendly. You stop and snorkel but it was not good snorkeling. We heard there was much better snorkeling spots back in Playa Flamingo, but you're really there for the cruise which is very relaxing (even though it felt like there were too many people on board). We stayed at the Lost Iguana in Arenal. Very very nice. It's remote and in the rain forest. Highly recommend. It's a 30 minute drive to La Fortuna. We just took all of our meals at Lost Iguana. We did the SkyAdventures zipline. Very thrilling experience. Even though we were scared to death by the heights and the speed, we highly recommend. Another highlight was the farm tour and cooking class as Vida Campesina. My family likes to cook. It was a fun, informative and delicious evening. We did a "hike" to the La Fortuna Waterfall. It's not a hike. You walk down steps to the waterfall. It's beautiful and we swam in the very cold water, but you don't need a guide for this. If you have a car, just drive there, pay the entry and walk down to see the waterfall. We went to the hanging bridges, which is set up like an amusement park. That was initially a turn-off, but once in we really enjoyed the walk through the rain forest, the views and bridges. If you go to the Manuel Antonio national park, you could skip the hanging bridges and do something more adventuresome. We stayed at the Mariposa Hotel in Manuel Antonio. It is perfectly located at the top of the mountain with great views (amazing sunsets every night), and walking distance to the best restaurants we ate at in Costa Rica (Emilio's Cafe, Agua Azul and Milagro). We only ate breakfast at the Mariposa. Breakfasts were nice at both hotels. We went into the National Park with a guide. You must have a guide or you won't see anything. They have special scopes and spot things animals that are camouflaged or too high up in the trees to see with the naked eye. Don't be turned off by the crowds. It's good to have a few guides around because they tell each other what they have spotted, so you are bound to see more things if there are other guided groups in the area. We spent a few hours at the Playa Espedilla Sur (beach) in the park. Great beach, but beware of the animals. The monkeys come down and try to steal from the tourists, we also saw a raccoon try to do the same. We also did the boat ride through the Damas estuary to see the mangroves. Very relaxing. We used Aventuras Tropicales. It's a family business. At the end you eat a home cooked lunch of typical Costa Rican cuisine at their home. The boat ride feels like the Disneyland Jungle Cruise. We saw many birds and some monkeys, but mostly it's just a relaxing cruise. We don't regret doing it, but it's not very adventuresome. Younger kids might get very bored very quickly. Note, the weather forecast often showed rain, but it mostly rained at night or while we were driving but never rained during any of our activities. Not sure if that was typical or we were just lucky, but the point is not to fret over weather. I'm sure we paid a premium to use KimKim's services, but we think it was worth it as they made it a seamless process and the result was a great time had by all. We would use KimKim again. Many thanks to Adriana and Olman.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Jeremy,

Thank you for sharing your nice comments and experiences in Costa Rica. :-)

I am so happy to know that your family enjoyed your trip and that all the services fulfill your expectations. It was a pleasure for Olman and me to help you organize your family vacation, I hope that you come back in the future to enjoy a new adventure here in our beautiful country and we will glad to assist you again.
Pura Vida!
Adriana

Taylor

AWESOME! · Costa Rica - Dec 29 - Jan 6, 2020

Our guides were awesome, such a fun and easy experience. It was a breeze

Great week in Costa Rica (with some minor caveats) · Costa Rica - Dec 19 - Dec 25, 2019

Our family (3 adults) really enjoyed our first trip to Costa Rica. The process of planning the trip with kimkim was very easy and convenient, and our specialist Yenyi was always very responsive and helpful with our questions.

Overall, we had a great time on our trip. We went to Arenal and Monteverde (one of our guides described it as going from the rainforest to the cloud forest), which were unique and beautiful. Our accommodations were wonderful, especially our stay at Tabacon resort in... read more

Our family (3 adults) really enjoyed our first trip to Costa Rica. The process of planning the trip with kimkim was very easy and convenient, and our specialist Yenyi was always very responsive and helpful with our questions.

Overall, we had a great time on our trip. We went to Arenal and Monteverde (one of our guides described it as going from the rainforest to the cloud forest), which were unique and beautiful. Our accommodations were wonderful, especially our stay at Tabacon resort in Arenal - which has the best hot springs facilities in town (the town is famous for the natural hot springs due to the nearby volcano). We ended up going to the hot springs every day! Our hotel in Monteverde - Fonda Vela - was also nice, although it was definitely a bit outdated (especially the bathroom) and they were actively doing construction during our stay (a bit dirty and loud at times), but our room had a beautiful view of the forests and Pacific Ocean.

Out of all of our activities, some of the highlights were zip lining in the cloud forest (10 different lines) and the nocturnal nature tour (we were able to spot snakes, birds, and unique insects in the complete dark with our guide). We also really enjoyed our Rio Celeste day trip - unfortunately the trip itself was cut short due to heavy rainfall closing off half of the park (and the river was brown instead of blue), but our guide Michael was so amazing he really made it a fun and educational trip (teaching us about local plants and insects), and the lunch was good too.

The parts we didn't enjoy as much/some issues:
- Our local tour operator was late several times and did not give us notice. For our boat ride, we waited 30 minutes in our lobby; the tour operator did not contact us, we had to ask the hotel to call them to see when they were arriving.
- The description for "Arenal to Monteverde by boat" is extremely misleading. The kimkim page described it as 3.5 hour boat ride, in reality it was a 40 minute boat ride followed by a 2 hour car ride on extremely bump roads.
- The La Fortuna Waterfall tour was also a disappointment. It was billed as a half-day tour, but the tour itself was only one hour (you climb down the steps, see the waterfall, then climb up the steps). We had to leave the hotel at 7:30 AM, the drive was an hour round trip, and the tour was an hour. We had to wake up so early but then were back at the hotel by 9:30 AM. Our tour guide didn't really explain anything to us, and towards the end he was rushing for us to leave even though the tour was much shorter than we anticipated.

Issues aside, we did have a wonderful time in Costa Rica. The majority of our guides were awesome and super knowledgeable. The accommodations were great and everything was nicely organized. We loved the food and the friendly people everywhere.

The team at Kimkim put together a fantastic i... · Costa Rica - Dec 22 - Dec 30, 2019

Traveler: Krishna P. - Local specialist: Lily Ulate

The team at Kimkim put together a fantastic itinerary which checks every wish box of our dream vacation. Thank you, Thank you!

I would definitely take their service for our next vacation.

Perfect Costa Rican vacation!! · Costa Rica - Dec 22 - Dec 30, 2019

Traveler: Scott G. - Local specialist: Randall Jiménez

Randall did an excellent job and listening to what we were looking to for for our vacation. He put together a great vacation for us! We did whitewater rafting, tubing, horseback rides, zip line and repelling, catamaran and hiking tour. These excursions were fun, breathtaking and outstanding. I would highly recommend him for anyone planning a trip to Costa Rica! Thank you Randall!!!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Scott,

I appreciate your email and it is great to read that you, Fiona and your kids enjoyed the vacation that we organized for you.

I wish you all the best in this new year and hopefully, we will hear from you again in the near future.

Best,
Randall

Trip to Costa Rica was perfectly planned and executed with KimKim · Costa Rica - Dec 20 - Dec 31, 2019

Planning the trip with Kim Kim was excellent. I appreciated the advice that allowed us to customize a tour in a new country to us that allowed enjoyment and comfort for our group from age 12-84. The efforts from our advisor was excellent and the execution of the plans was flawless. We had one hitch that was taken care immediately with our KimKim rep, Yenyi- right away after one email.

We especially enjoyed the Hotel Ficus for its views in Monteverde and excellent staff support. The sloth... read more

Planning the trip with Kim Kim was excellent. I appreciated the advice that allowed us to customize a tour in a new country to us that allowed enjoyment and comfort for our group from age 12-84. The efforts from our advisor was excellent and the execution of the plans was flawless. We had one hitch that was taken care immediately with our KimKim rep, Yenyi- right away after one email.

We especially enjoyed the Hotel Ficus for its views in Monteverde and excellent staff support. The sloth tour with Daniel at Arenal was a highlight in Christmas Day. And while the rooms are simple at Hotel and Villas Huertes the staff and groundskeeper, Alberto, were amazing. That team and especially the maintenance of the pool, landscaping and environs made that simple hotel an excellent choice.

Surfing with Iguana Surf in Tamarindo was a great experience and introduction to the sport.

Best Travel Company Ever! · Costa Rica - Dec 20 - Dec 28, 2019

Traveler: Omar N. - Local specialist: Francisco Herrera

By far, the best travel company i’ve ever dealt with. My wife and I had a really great experience.

Francisco Herrera profile photo
Francisco Herrera, local specialist, responded to this review:

Hi Omar. Thank you very much for your kind words.

We are delighted to hear that you and your wife had a wonderful trip here in Costa Rica.

Could have been better but not all on them · Costa Rica - Dec 19 - Dec 29, 2019

Traveler: David J. - Local specialist: Randall Jiménez

All the events were great and the accomodations were good. They planned the trip I wanted though it was a little too packed- almost stressful. That's on me though. The other thing was I had said that I didn't know how releastic it was for me to do all three things I wanted and was worried about logistics. I think they could have gotten me my itinerary a little sooner and if I knew that some days I would be in the car 5+ hours in a day I would say why don't we skip that. They did help me make... read more

All the events were great and the accomodations were good. They planned the trip I wanted though it was a little too packed- almost stressful. That's on me though. The other thing was I had said that I didn't know how releastic it was for me to do all three things I wanted and was worried about logistics. I think they could have gotten me my itinerary a little sooner and if I knew that some days I would be in the car 5+ hours in a day I would say why don't we skip that. They did help me make changes on the fly however. And I also should have told them that I didn't want to wake up at 5AM on vacation. I guess that's on me too but I would think they could have said- hey if you want to do this, you have to get up at 5. I would have said no thanks.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi David,

Thank you for your feedback and I agree with you that a trip with fewer activities scheduled in advance might be the best option for you. Unfortunately, because of the logistics for some of the activities, the pick-up times should be arranged quite early to guarantee the best operation for the activity. We appreciate your feedback and we hope to have the option to put together a new experience for you taking into consideration the teaching from this past trip.

Best,
Randall

Megan

Costa Rica 2019 · Costa Rica - Dec 22 - Dec 29, 2019

Traveler: Megan T. - Local specialist: Adriana Prado

My friend and I had a great experience using kimkim to plan our itinerary for an 8 day/7 night trip to multiple destinations in Costa Rica. It was a different experience than the guided tours that we are used to in that we didn't receive our voucher information until two days before the trip (though we knew our whole itinerary long before then). However, everything was beautifully orchestrated from the shuttles between locations, hotel accommodations, and quality excursions and tours.

Our... read more

My friend and I had a great experience using kimkim to plan our itinerary for an 8 day/7 night trip to multiple destinations in Costa Rica. It was a different experience than the guided tours that we are used to in that we didn't receive our voucher information until two days before the trip (though we knew our whole itinerary long before then). However, everything was beautifully orchestrated from the shuttles between locations, hotel accommodations, and quality excursions and tours.

Our only suggestion was that the itinerary include more detailed information about the tours. For example, we knew we were doing a tour of a volcano one day and there was some mention of visiting hot springs after that, but there were not many specifics. Thankfully we brought bathing suits with us on our volcano tour just in case, because we found ourselves being dropped off at a hot springs after the volcano and even being served a dinner we didn't expect. It would just really help to have some details about what clothing items to have packed (such as an extra change of clothes) for the tours or excursions which are included.

Otherwise, I would really recommend kimkim for anyone who doesn't want to go through the hassle of arranging multiple in-country transportation and excursion bookings.

Highly recommended for Costa Rica travel · Costa Rica - Dec 18 - Dec 25, 2019

Traveler: PJ A. - Local specialist: Randall Jiménez

I am very happy with the service KimKim provided in planning & booking our trip to Costa Rica. Randall was very friendly & knowledgeable and he was able to customize our trip to fit our schedule & needs. We had out flights to San Jose Costa Rica booked but we had not planned or booked anything further. Randall at KimKim made it very easy for us & took care of all the bookings including hotel, transportation, and activities. I highly recommend KimKim & Randall.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Pankaj,

Thank you for your review and nice comments about the service that you and Uthra received from us before and during the trip that we organized for you here in Costa Rica.

We really hope to have the chance to organize another trip to my country in the future or to any of the other destinations that kimkim offers.

Regards and all the best for the two of you in 2020!!

Randall

8 days in Costa Rica · Costa Rica - Dec 19 - Dec 26, 2019

Traveler: Elizabeth C. - Local specialist: Beatriz Villalobos

The trip was well planned and fantastic.! We loved the rafting in La Fortuna,. The hot springs were great. The zip-line in Monteverde and suspension bridges were fun. All transfer drivers were polite and on time. Instead of the Sloth Territory tour I would probably do the waterfall hike or a different sloth place since we didn’t see much. The hotels were fine and what I expected since that was not our focus. I would recommend Beatriz!

Beatriz Villalobos profile photo
Beatriz Villalobos, local specialist, responded to this review:

I am so glad that you enjoyed the trip and proud that our team has achieved our main goal...your satisfaction.
We really tried to match every experience that best suits your interests, and I am very happy that we have managed to do so. We will revise how we can improve the sloth tour for a better experience, I wanted you to enjoy it more. Thank you for your feedback.
Count on us whenever you need!
All the best!

9 day la fortuna/manuel antonio · Costa Rica - Dec 6 - Dec 14, 2019

Traveler: Rosalee S. - Local specialist: Randall Jiménez

Great job randall!!! Everything went without a problem. The shuttle service was superb and on time. Even had 2 excursions that were just my husband and I with the tour guide.

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Randall Jiménez, local specialist, responded to this review:

Thank you Rosalee, I am so glad that you and Duane enjoyed your trip and based on the information that you shared with me on your other email, that you have had the chance to see a lot of wildlife during your visit to my country.

I wish you and Duane all the best during the holidays and in 2020.

Best and Pura Vida!
Randall

The trip was well organized and everything we... · Costa Rica - Nov 22 - Nov 30, 2019

Traveler: Dennis M. - Local specialist: Olman Romero

The trip was well organized and everything went smoothly.

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Dennis,

Thanks for your good review, I am very happy everything was perfect during your visit to this amazing country.

I hope you will visit us again in the future.

Thanks,
Olman

Great Family Trip · Costa Rica - Nov 24 - Dec 2, 2019

Traveler: Laura M. - Local specialist: Randall Jiménez

This was our second trip to Costa Rica and Randall did a great job of organizing exactly what we wanted this time around. There was only one glitch when a river rafting trip was cancelled at the last minute, but Jimmy Villegas immediately found and booked an alternative tour rappelling down waterwalls which turned out to be a real highlight of our vacation.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Laura,

I appreciate your comments about this second experience that you had in our country and it makes me happy to read that the change that should be done after the rafting trip cancelation become on a highlight for your trip.

If you consider coming for a third time :), we will be happy to welcome you and your family again.

All the best to you all and Pura Vida!

Randall

Costa Rica family vacation · Costa Rica - Nov 24 - Nov 30, 2019

Traveler: Yves B. - Local specialist: Olman Romero

We organized the trip through Olman, and communication was very smooth (quick replies to questions). Hotels and transportation was all very good (in particular the hotels in Arenal and Manuel Antonio areas).

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Yves,

Thanks for your review.
We are very happy you had a great time and good to know you liked my service, offer the most personalized experience is what makes us the best option to take an amazing experience.
I hope you will visit Costa Rica in the future, we will be more than glad to assist you in case you need it.

Best,
Olman

Costa Rican Honeymoon · Costa Rica - Jul 1 - Jul 9, 2019

Traveler: Matt H. - Local specialist: Olman Romero

My wife and I were unfamiliar with Costa Rica but she loves sloths so we selected this location for our honeymoon. With minimal details aside from sloths, Olman was able to plan a beautiful vacation for us. It included a romantic stay for a few nights at a resort as well as a multitude of excursions. Thanks to Olman, we had a great experience in Costa Rica with wonderful memories - we are now planning a trip to Hawaii because of our past experience with KimKim.

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Matt,

I am very happy you had a great time in Costa Rica.
That is great to know you saw sloths and had a great experience.

Also, that is excellent to know you are planning a trip to Hawaii, I hope you will have a terrific time in your next expedition.
I hope to see you again in the future in this paradise.

Thanks,
Olman

The trip was very well organised by Adriana, ... · Costa Rica - Nov 13 - Nov 29, 2019

Traveler: Uli D. - Local specialist: Adriana Prado

The trip was very well organised by Adriana, she was very helpful, especially when it came to last minute changes. The hotels where fantastic, all nature guides were awesome, very knowledgeable, pick ups were all on time and everyone was super friendly. La Paloma Lodge in Osa is outstanding, In hindsight I should have included a two night stay at Sirena Ranger Station, some people who stayed at Paloma did this and where blown away by this experience.
In Porto Viejo I would include a walk... read more

The trip was very well organised by Adriana, she was very helpful, especially when it came to last minute changes. The hotels where fantastic, all nature guides were awesome, very knowledgeable, pick ups were all on time and everyone was super friendly. La Paloma Lodge in Osa is outstanding, In hindsight I should have included a two night stay at Sirena Ranger Station, some people who stayed at Paloma did this and where blown away by this experience.
In Porto Viejo I would include a walk through Cahuita National Park rather than a walk at Punta Uva. ( this was very basic). The trip from San Jose to Porto Viejo was 6 hours due to road works......was not enjoyable but not much do be done about it. If I had to leave something out of the programme, it would be Porto Viejo and spend time in Arenal area instead.
The company at Monteverde who ran the zip line at Selvatura can be highly recommended.
All up, a fantastic trip, true pure vida........thanks a lot Adriana and the team, I will definitely recommend you......

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Uli,
Thank you for your feedback and nice pictures from your trip to Costa Rica :-)

I am very happy to know that you enjoyed your time in our country, your recommendations in regard to the locations help us to organize the best experiences each day. Please contact me if you decide to visit us back in the future and I will be more than glad to help you.
Pura Vida!
Adriana

Cycling Costa Rica coast to coast · Costa Rica - Nov 12 - Nov 23, 2019

Traveler: Tommy H. - Local specialist: Randall Jiménez

Our driver (Mau) and our guide (Julio) we’re very friendly, knowledgeable and responsive to our requests and needs . They really added to the success and enjoyment of the trip. We would highly recommend this trip-especially with Mau and Julio.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Tommy,

Thank you for your comments. It makes us so happy that you have enjoyed the trip that we organized for you, we know that we are very lucky to have such dedicated people like Mau and Julio working with us and it is great that you have had the chance to share with them your trip.

All the best!
Randall

One week in Costa Rica · Costa Rica - Nov 17 - Nov 24, 2019

Traveler: Ron R. - Local specialist: Beatriz Villalobos

We booked two excursions for our one week stay in Costa Rica in November. One, out of San Jose, was to Poas Volcano and then La Paz waterfalls and nature park. Our guide was Edgar and we had a lovely time despite the rain and fog up in the mountains. Edgar was fun to be with and informative. I absolutely loved La Paz, especially in the mist and drizzle. Just magical! Our other excursion was from Puerto Viejo, the Cahuita national park. Our guide was Shailo Rose and he was charming and such a... read more

We booked two excursions for our one week stay in Costa Rica in November. One, out of San Jose, was to Poas Volcano and then La Paz waterfalls and nature park. Our guide was Edgar and we had a lovely time despite the rain and fog up in the mountains. Edgar was fun to be with and informative. I absolutely loved La Paz, especially in the mist and drizzle. Just magical! Our other excursion was from Puerto Viejo, the Cahuita national park. Our guide was Shailo Rose and he was charming and such a wealth of information about local plants and animals and growing up in the area. This was my wife's favourite day. To be honest we had two free days to walk around San Jose and I think one would have been sufficient. We would have loved to have had an extra day in Puerto Viejo!

Beatriz Villalobos profile photo
Beatriz Villalobos, local specialist, responded to this review:

Ron, I am very pleased to hear that you had a nice time and that our team meet our main goal of satisfaction beyond the senses. We look forward to having you here again soon.

Costa Rica is a beautiful Country. The guides... · Costa Rica - Oct 25 - Nov 1, 2019

Traveler: Robin F. - Local specialist: Adriana Prado

Costa Rica is a beautiful Country. The guides were kind, the zip line experience was amazing, and the hot springs hotel was really pretty. I enjoyed kayaking in the river a lot. I was disappointed in the 3rd hotel for adults only; especially for a group of girls. It was highly geared toward couples and I feel we were treated differently there then the other places. I found a hotel that we moved to for the last 2 nights called the Carriblue which was my favorite one. I like the space, jungle... read more

Costa Rica is a beautiful Country. The guides were kind, the zip line experience was amazing, and the hot springs hotel was really pretty. I enjoyed kayaking in the river a lot. I was disappointed in the 3rd hotel for adults only; especially for a group of girls. It was highly geared toward couples and I feel we were treated differently there then the other places. I found a hotel that we moved to for the last 2 nights called the Carriblue which was my favorite one. I like the space, jungle and it was much roomier. Unfortunately it cost 500$ that I didn’t expect to spend but we felt highly uncomfortable at the other place and had to move. The last day was difficult with all the shuttle driving; it took 2 hours longer then we were told and we sadly missed our plane back to Liberia and had to rent a car. I felt we all were pretty positive and made the best of it, enjoying the natural beauty of Costa Rica. I believe we took good care of those guides/locals that helped us to enjoy our vacation. I’m not sure I would do anything as busy next time (going from place to place) and I’d like much less time actually “traveling.”

Will visit again! · Costa Rica - Oct 28 - Nov 2, 2019

Traveler: Varun K. - Local specialist: Mónica Meneses

We had a terrific time in Costa Rica! Highlights included a bunch of hikes, amazing food, ziplining, snorkeling... it was beautiful. Definitely want to revisit the country!

Monica and Kristy were outstanding - they asked the right questions, found out what kind of a trip we wanted to do, and came up with an itinerary tailored for us. They were responsive, attentive, and most of all, patient - we wanted to make some changes last-minute and they were willing to listen and be flexible. Thank you for everything!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Dear Varun,

It was our pleasure to help you organize this unique trip for you! I'm so glad you enjoyed every minute of your stay here and that you got to try new things - like the Caribbean Rice & Beans! You are definitely welcome back any time you like for more adventures and experiences in Costa Rica!

Best wishes and pura vida,
Mónica

Rodrigo was fantastic! · Costa Rica - Oct 9 - Oct 19, 2019

Traveler: Greg L. - Local specialist: Mónica Meneses

Rodrigo was fantastic!

good Planning bad execution · Costa Rica - Oct 19 - Oct 26, 2019

Traveler: Argy K. - Local specialist: Lily Ulate

In general it was easy to organise and good recommendations were given. The problem was that the hotels and experiences that were booked did not meet our expectations or the description provided by kimkim and once the issues were raised they were not addressed by Kimkim

Olman planned us an amazing trip in Costa Rica · Costa Rica - Oct 16 - Oct 26, 2019

Traveler: Sue M. - Local specialist: Olman Romero

We would like to thank Olman for the amazing 11 day trip he planned for us with such short notice. Costa Rica has been on our list of places to visit but we only booked the flights 4 weeks before travelling. I was apprehensive about Travelling in October as it is meant to be the rainy season. Olman explained the weather is normally sunny in the morning clouding over in the afternoon. We seemed to be lucky as we only had 1 evening when we had a real downpour, which was quite an adventure. The... read more

We would like to thank Olman for the amazing 11 day trip he planned for us with such short notice. Costa Rica has been on our list of places to visit but we only booked the flights 4 weeks before travelling. I was apprehensive about Travelling in October as it is meant to be the rainy season. Olman explained the weather is normally sunny in the morning clouding over in the afternoon. We seemed to be lucky as we only had 1 evening when we had a real downpour, which was quite an adventure. The 5 hotels we stayed in were all different but each lovely. Pick ups and transportation excellent all on time and went without a hitch. We got to see so much wild life. Our favourites were the sloths and a turtle laying her eggs. The white water rafting down the Pacuare River and zipline tour in La Fortuna were so exciting and fun through beautiful scenery. Thanks again Olman and Kim Kim for planning a stress free amazing holiday

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Sue,

I am very happy you had an incredible experience in Costa Rica.
That is great to know you had good weather, that is another thing that makes Costa Rica one of the most famous places to visit in America.
I hope you will visit Costa Rica in the future, all our team will be more than glad to assist you.

Concerning the photos, thanks for sharing them, our future clients will look at them and will have a sense of what to expect when they will visit us.

Best,
Olman

My specialist, Randal, planned me an amazing ... · Costa Rica - Sep 20 - Sep 27, 2019

Traveler: Aiden D. - Local specialist: Randall Jiménez

My specialist, Randal, planned me an amazing trip to Costa Rica! This was my first time traveling alone internationally, and I wanted a mix of outdoor activities + leisure. Randall worked with me and happily tolerated it when I changed my mind about things periodically until the plans were perfect! I had no questions or issues along the way -- everything was planned from top to bottom.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Aiden,

I am so happy to read your review and to confirm that you had a good time in my country with the arrangements that we organized for your vacation last month. It was a pleasure to work together with you planning your trip and I am also glad that you felt happy along with the whole process.

We hope to have the chance to welcome you again in the near future.

All the best!
Randall

Marimil

Impressive Nature conservation in Costa Rica · Costa Rica - Oct 9 - Oct 19, 2019

Traveler: Marimil T. - Local specialist: Mónica Meneses

We were met warmly in the airport by Ben. The driver to Monteverde stopped at a wonderful vista and helped us access the house. We loved the walk through the Cloud Forest and was very impressed by our knowledgeable botanist guide, Rodrigo. Rafa from the boat was especially helpful in locating our AirBnB which turned out to be farther. We loved Hugo and Jacob, our kayaking guides. Hacienda la Isla was a gem. The beach walk and snorkel at Cahuita Park was wonderful! Impressive conservation of nature, flora and fauna!!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Hi Marimil,

Thank you so much for your lovely feedback, I will pass on your kind comments! So glad that you guys had such a great time :) It was a pleasure to organize your trip here in Costa Rica and I hope you visit us again one day!

All the best,
Mónica

Pura Vida · Costa Rica - Oct 16 - Oct 20, 2019

Traveler: Karen G. - Local specialist: Olman Romero

What a wonderful experience! The hotel was amazing and the staff was so friendly. We loved all of our guides, especially Jose and Cesar. I miss the sounds of the howler monkeys. Also we were very lucky with the weather!

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Karen,

I am very happy you had a wonderful experience in Costa Rica.
All our suppliers are very experienced, due to this we can offer incredible experiences for all people.

Regarding the sounds of the howler monkeys, you have one more reason to visit us in the future. Thanks for trus in us, feel free to contact us in the future for your other terrific experience.

Pura Vida!
Olman

Trip to Costa Rica · Costa Rica - Sep 21 - Sep 29, 2019

Traveler: Christopher C. - Local specialist: Randall Jiménez

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees... read more

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees beyond what was shown at the end.

The tours and experiences that Randall had booked for us were actually prominently advertised with their prices in every hotel we visited. All the hotels themselves also had their rates prominently displayed. Once we added it all up, we realized that KimKim had charged us more than a 30% premium on every activity and hotel as well as added on the fee at the end. Given the price, the lack of unique experiences that we all readily bookable everywhere, we would never use this service again. If you like the convenience and are willing to pay the huge premium, this is a great service. However, be aware that there is no transparency with regards to this premium and you can probably do just as well booking with your local reputable hotel from one of the major sites.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved... read more

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved with that. It may be that they believe they would be getting the trip for a cheaper price, but it is likely that in the end, it could cost them more. By booking with KIMKIM & Coast to Coast Adventures, as the tour operator in Costa Rica, you would have the assurance that you are dealing with a well-established company within Costa Rica. You are given emergency numbers to contact in the event of problems and I have every confidence in our staff to be able to deal with all situations.

We believe our prices are fair based on this, and many of our travelers agree, leaving great reviews but I understand and respect your point of view.

Best,
Randall

Travis

Trip to Costa Rica · Costa Rica - Sep 11 - Sep 15, 2019

Traveler: Travis B. - Local specialist: Randall Jiménez

Our whole experience couldn’t have been more seamless. Our transportation, our lodging, our activities...everything was perfect. We had an amazing time in Costa Rica, and Randall made it happen!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Travis,

I appreciate your review of the trip and your kind comments, I am really glad that you and Rebecca enjoyed your vacation and that it covers all your expectations :)

We hope to have the chance to welcome you again in the future and organize a new trip to our small but diverse country.

Pura Vida!
Randall

Costa Rica adventure vacation for a family of 4 · Costa Rica - Aug 17 - Aug 26, 2019

Traveler: Laura K. - Local specialist: Olman Romero

We had an amazing time in Costa Rica. The communication with Olman during the planning process was excellent. He was extremely responsive. The trip was extremely well planned and well organized. All the transportation and transitions went off without a hitch. All of the hotels were lovely, but Tabacon was the winner. The rooms and grounds were beautiful, especially the hot springs and the breakfast was sumptuous. All of the tours were great and well run but the wildlife tour and turtle... read more

We had an amazing time in Costa Rica. The communication with Olman during the planning process was excellent. He was extremely responsive. The trip was extremely well planned and well organized. All the transportation and transitions went off without a hitch. All of the hotels were lovely, but Tabacon was the winner. The rooms and grounds were beautiful, especially the hot springs and the breakfast was sumptuous. All of the tours were great and well run but the wildlife tour and turtle nesting tour in Tortuguerro were incredible (and Willis, our guide, was extremely knowledgable) and the white water rafting trip with Wave Expeditions was the highlight for all of us. Our guide, Yorjani, was incredible. He made us feel safe and kept us laughing the whole time. And thanks to the kayaking photographer for preserving our memories (and saving our cameras and phones from being submerged). Thank you for a wonderful and well-planned trip. Our kids keep saying how much they miss being in Costa Rica and can't stop talking about all the animals they saw. thanks kimkim!

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hello Laura!

Thank you very much for your good review, we appreciate it.
That is great to know you had a terrific time in Costa Rica, happy to know all tours, guides, and trasnportation were fine.
We hope you had incredible memories and hope to see you on your next visit to this amazing country, we will be more than glad to offer another experience in the future.

Pura Vida!
Olman

Trip to Costa Rica · Costa Rica - Aug 14 - Aug 18, 2019

Traveler: Christie P. - Local specialist: Randall Jiménez

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL... read more

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL hoteliers were expecting us and the rooms were as described, and ALL the guides for the various activities were well-trained, knowledgeable and personable.

- Day 1 La Fortuna Arenal Volcano nature walk; Tabacon Hot Springs
> The nature walk was less of a hike than we were hoping for, but really beautiful scenery around the volcano and Nestor, the guide, was very knowledgeable and great at spotting birds/wildlife.
> Of all the experiences Kimkim/Randall/Coast to Coast Adventures arranged for us, we might have skipped Tabacon Hot Springs just because it was very expensive, crowded and super touristy (we live in Japan and the hot spring experience here is very, very different!), but it was good for a laugh just the same, with the wall of water and hidden nooks and crannies. Other visitors, beware -- the footing around some of the pools is very slippery and we really recommend water shoes or flipflops or something grippy to keep you on your feet. We were both fine, but we saw a visitor in bare feet slip and fall hard on some tiles, banging his head and tailbone pretty hard. A medic was called to tend to him.

- Day 2 La Fortuna Cano Negro Wildlife Refuge boat trip
> Hermann, the boat driver, didn't speak English but he was REALLY good at spotting wildlife even as he drove the boat, and Gustavo the guide was good at both spotting and explaining. This was a brilliant day -- we saw SO MANY birds/animals. Sloths, 3 different kinds of monkeys (we were actually treated to a big monkey drama as 2 troupes of white-faced monkeys shrieked at each other across the river), "Jesus Christ" lizards, snakes, tiny little bats, one caiman, and an incredible number and variety of birds. TAKE YOUR BINOCULARS if you do this trip. They were glued to my face the whole time. It was a rainy day but the boat had a roof and we were very comfortable. A tasty homemade lunch was also provided after the morning voyage.

- Day 3 La Fortuna & transfer to Santa Elena - Kayaking on Lake Arenal in the morning
> The kayaking was fun and easy, and the guide, Joseph/Jose was one of the nicest guys we encountered. Earnest, hardworking, friendly, knowledgeable, curious -- he was a great representative of Costa Rica. We really enjoyed spending the morning with him, while the views of the volcano towering over the placid lake were pretty spectacular.
> The bus/boat/bus trip to Santa Elena was a laugh -- the boat pulled up on a completely undeveloped shoreline and we were asked to get out with our bags. Without explanation, we were led down a dirt path, across a makeshift bridge and up to a dirt road were, magically, a bus appeared! Then off we went on the bumpy, mostly unpaved road to Santa Elena. Loved the green green green views of farms and jungle along the way. BEAUTIFUL Costa Rica...

- Day 4 Santa Elena / Monteverde Cloud Forest
> Morning hike in the reserve was great but here we did find our guide to be a bit ... what... jaded? Too used to tourists, maybe? Bored? All the same, he did spot some fantastic wildlife for us that we would never have seen on our own, including the Resplendent Quetzal (several, in fact...) WOW! On this hike, we found there was a lot of standing around -- we might have liked a smaller group that went a bit further afield.
> "Night walk" -- it POURED rain on us, but we were prepared with rain gear, etc. The animals were not so keen to be out in the rain, so it was harder to spot things, but we saw snakes, spiders, Costa Rican porcupines and sloths all the same...
> Our B&B -- Grace & Renzo B&B -- was excellent. We talked a lot with Grace and enjoyed their hospitality.

- Day 5 Aventura Ziplining and transfer back to San Jose
> Great thing for thrill seekers! Screaming through the canopy -- don't miss the Mega Tarzan Swing -- HEART STOPPING! Good fun for us and the weather cooperated. We enjoyed getting to know other travelers in our group.
> The Interbus transfer back to San Jose was punctual, comfortable, and uneventful.

SO, overall, we had a fabulous trip thanks to Randall, Kimkim, and all the local service providers. Randall arranged exactly what we asked for -- a taste of Costa Rica on a limited time budget -- so all in all, we are very satisfied.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Christie,

First of all, thank you for your detailed review and feedback. It is very important for us to read from our customers their experience while they traveled in our country and to find out how everything works.

It makes me really happy to read that you and Phil have enjoyed your trip and the services that we arranged for you. We hope to have the chance to welcome you again in the future and explore some other areas of our country.

Best,
Randall

Trip to Costa Rica · Costa Rica - Aug 7 - Aug 13, 2019

Traveler: Deborah K. - Local specialist: Adriana Prado

This was my first time using KimKim and I was definitely leery. I usually book all of our trips by myself. I have to say though that Adriana, who booked our trip to Costa Rica was wonderful. She answered all of my questions and rearranged our trip so that it fit what we wanted to do and our budget. She was even able to change a pick-up time in the middle of our trip when I requested it. All of the excursions we went on were run by top-notch companies and guides and the hotels she recommended and booked had amazing views. Everything was very smooth! I'd highly recommend her!

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Deborah,

Thank you for your nice comments, it was a pleasure for me to organize your trip to Costa Rica. I am very happy to know that all the services fulfilled your expectations. I hope to serve you again when you come back for a new great experience here in our country. :-)

Sunny regards,
Adriana

Well worth every dime · Costa Rica - Aug 22 - Aug 25, 2019

Traveler: Maria A. - Local specialist: Adriana Prado

Well worth every dime
Amazing place and people 💓

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Maria,

Thank you very much for your feedback, it makes me happy to know that you enjoyed your time in Costa Rica.
I will be more than happy to help you in the future if you decide to visit us back. :-)

Sunny regards,
Adriana

Osa Peninsula Luxury Jungle Adventure - 5 Days · Costa Rica - Aug 5 - Aug 18, 2019

Traveler: ANDRE Z. - Local specialist: Carlos Rodriguez

carlos helped us and made our trip memorable, thanks
we had the trip of a lifetime

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello Andre!

Greetings from Costa Rica, thank you for your feedback trip, It was our pleasure having you in our country. Pura Vida, I really hope you enjoyed Peninsula de Osa and other Destinations.

Now you have a Friend here and I hope you keep Costa Rica in your memories.

Thank you, Pura Vida!

Symphony

Trip to Costa Rica · Costa Rica - Jun 10 - Jun 21, 2019

Traveler: Symphony S. - Local specialist: Mónica Meneses

Monica was a true gem! She made my first trip to Costa Rica a lifetime memory. She was always available when needed. She ensured I received the best customer service. The trip plan she suggested was exactly what I wanted!

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Dear Symphony,

Thank you so much for your feedback, we are really happy you enjoyed your time in Costa Rica! It was my pleasure to organise your trip and you are welcome back anytime!

Trip to Costa Rica · Costa Rica - Jul 31 - Aug 14, 2019

Traveler: Florence P. - Local specialist: Olman Romero

My trip has been amazing. Olman perfectly understood my expectations and organized it as well as I could have hoped. Strongly recommended.

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Florence!

Happy to hear that your trip was amazing, I hope you enjoyed each experience you had in Costa Rica.
Thanks for your feedback and we hope to see you again in the future.

Pura Vida!
Olman

Trip to Costa Rica · Costa Rica - Jun 26 - Jul 7, 2019

Traveler: Chris J. - Local specialist: Carlos Rodriguez

We couldn't have been more pleased with our trip. We took a 12-day family trip with 3 teenagers (18,16,13). All of our accommodations were perfect, from the hotels, the excursions, and the included meals. It was the perfect mix of adventure and fun with learning about the history of the country, the agriculture, and seeing all the plants and animals in their natural habitat. All of our drivers, guides, and excursion leaders spoke perfect English, and were so friendly and eager to tell us... read more

We couldn't have been more pleased with our trip. We took a 12-day family trip with 3 teenagers (18,16,13). All of our accommodations were perfect, from the hotels, the excursions, and the included meals. It was the perfect mix of adventure and fun with learning about the history of the country, the agriculture, and seeing all the plants and animals in their natural habitat. All of our drivers, guides, and excursion leaders spoke perfect English, and were so friendly and eager to tell us about their country. Highlights of our trip would be white water rafting on the Balsa River, ziplining in Monteverde, and the hot springs/thermal baths in La Fortuna/ Arenal volcano. The wildlife at the beach in Quepos was unreal- we saw sloths, monkeys, and iguanas daily on the ground of our hotel and around town. Carlos’ attention to detail was great and he checked in on us multiple times during our trip to make sure everything was perfect.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello Chris!
Greetings from Costa Rica ...
I just want to say thank you for join us and meet our beatiful Costa Rica. I hope you can return and explore more then.
Thank you for your feedback it is very important for us. Please do not hesitate in ask me in the future you have friends in Costa Rica know.
Pura Vida Amigo!!
Carlos.

Trip to Costa Rica · Costa Rica - Jul 18 - Jul 26, 2019

Traveler: Sarah C. - Local specialist: Adriana Prado

We made a fairly last minute decision to take our family of 4 to Costa Rica in July. Without enough time to research an itinerary, we are so glad we found kimkim online. Working with our trip planner, Adriana, was effortless and she planned a fantastic vacation for us!

Some comments on the service first. Adriana was extremely responsive. Using kimkim's messaging service, I received texts when she sent updates which allowed us to plan the trip very efficiently. We caught up by phone as well... read more

We made a fairly last minute decision to take our family of 4 to Costa Rica in July. Without enough time to research an itinerary, we are so glad we found kimkim online. Working with our trip planner, Adriana, was effortless and she planned a fantastic vacation for us!

Some comments on the service first. Adriana was extremely responsive. Using kimkim's messaging service, I received texts when she sent updates which allowed us to plan the trip very efficiently. We caught up by phone as well when a couple of quick decisions needed to be made and I was really impressed with her knowledge of the local hotels, restaurants and activities. While we were in Costa Rica, we reached out a couple of times just to let her know how great the trip was and, again, she responded immediately, making us comfortable that we could reach her if we had a problem.

We made a couple of decisions on activities, but for the most part Adriana planned our itinerary and her choices were excellent. We did at least 3 guided tours at popular local attractions which offer multiple guide options. Her resource choices were awesome - extremely knowledgeable and with great language skills (we are English-speaking with some Spanish skills). Her hotel choices also were excellent. We stayed in four places and it was clear at each stop that she knew the venues well and had taken our interests into consideration (pools, views, rooms together).

After speaking with Adriana, we decided not to rent a car. Given the number of times we moved, it made the transportation logistics important. Every transfer she set up showed up on time, the drivers and boat operator were efficient and professional and we were so happy in the end with our decision as the driving would not have been impossible, but challenging.

FInally, a few words about Costa Rica if you are considering it as a destination. We loved this country! The people are very friendly and the variety of activities, terrains and even weather is incredible. We were there during rainy season but even so really enjoyed the trip (if you go at the same time, bring a quality rain jacket and a quick dry shoe option). Highlights for us were the Selvatura Park in Monteverde and our tour of the Manuel Antonio National Park. If you stay in Manuel Antonio, consider La Mariposa - it's beautiful and the service is fantastic.

We definitely will use kimkim again - thanks again to Adriana and the team for giving us such a special experience!

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Sarah,
Thank you very much for your nice comments about your trip to Costa Rica.
I am so happy to hear that all the services fullfield your expectations and that the hotels, activities, transportations and the Costarican people made a nice and unique family vacation for you.
I hope to help you again in the future when you come back to enjoy a new adventure with us. It will be my pleasure to assist you.
All the best to you and your family!
Adriana

10 Days in Costa Rica - 5 Unique Itineraries · Costa Rica - Jul 15 - Jul 25, 2019

Traveler: Maritza P. - Local specialist: Adriana Prado

Our trip was AMAZING!!! UNFORGETTABLE! We told our Kimkim rep what we wanted to do and see and they took care of the rest....no issues whatsoever!!! Everything was soooooo well coordinated!! Thanks KIM KIM!!

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Maritza,

Thank you very much for your comments! I am happy to know that you enjoyed your trip in Costa Rica. Please contact us if you decide to travel again in the future. It will be our pleasure to assist you.

Sunny regards,
Adriana

Trip to Costa Rica · Costa Rica - Jul 21 - Jul 27, 2019

Traveler: Caroline M. - Local specialist: Randall Jiménez

Randall was fantastic from start to finish, his local knowledge and suggestions for tours and activities resulted in a fun filled 6 day itinerary as part of our family holiday to Costa Rica. The hotels, transfers and tours all went smoothly and communication throughout the booking process was clear and very easy.
Thank you Randall! We had a fantastic time and would recommend your services and KimKim to anyone looking to book a holiday to beautiful Costa Rica. Pura Vida!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Caroline,

I just want to thank you for your gentle comments. I am so glad to read that you feel very comfortable with the service that you received from us along the whole process.

It also makes me really happy that you, Daniel and your kids have had a great family vacation in Costa Rica and I hope that Harry has enjoyed his birthday celebration on board of the catamaran tour last Friday.

All the best to you and your family!

Randall

One Week in Costa Rica : 5 Unique Itineraries · Costa Rica - Jul 21 - Jul 28, 2019

Traveler: Clarissa W. - Local specialist: Carlos Rodriguez

Carlos was always very responsive and a pleasure to work with. He had many good ideas for the trip, and most importantly, he chose a perfect guide and driver for our family trip. Our guide, Margarita, was a biologist who had a vast knowledge of bird, plant and wildlife, but she was also great with kids, making up various games and contests to keep them engaged. Enrique was also very knowledgable and accommodating to kids and my mom, who is 85 and couldn't participate in many of the... read more

Carlos was always very responsive and a pleasure to work with. He had many good ideas for the trip, and most importantly, he chose a perfect guide and driver for our family trip. Our guide, Margarita, was a biologist who had a vast knowledge of bird, plant and wildlife, but she was also great with kids, making up various games and contests to keep them engaged. Enrique was also very knowledgable and accommodating to kids and my mom, who is 85 and couldn't participate in many of the activities, so he often stayed with her. We had a wonderful time and learned a lot about the beautiful country.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Dear Clarissa,

I hope you have arrived well last Sunday!

I just want to say thank you for join us and meet our beautiful country, Costa Rica.

As I explained to you since the beginning we always try to provide you with our best. It was our pleasure having you and your family in Costa Rica, I know you had a Great vacations time, I appreciate your kind trip review and remember you have friends in Costa Rica now, Pura Vida!
Your Friend,
Carlos.

Trip to Costa Rica · Costa Rica - Jul 13 - Jul 23, 2019

Traveler: Garrett S. - Local specialist: Randall Jiménez

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great... read more

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great lunch. Wished it were longer!
Arenal Springs Resort: 5/5. Beautiful resort, nice rooms, nice hot springs, amazing breakfast.
Horseback/Waterfall: 5/5. Nice guide, great scenery, just the right length.
Arenal Hike + Tabacon Hot Springs: 5/5. Terrific guide, interesting history, saw red-eye leaf frog. Evening at hot springs was really relaxing, the buffet at Tabacon was just OK.
Sloth Tour: 3/5. Booked this on our own... seeing the first sloth was cool but after 2 hours they're kind of boring. Very nice restaurant stop at the end.
Car/Boat/Car trip to Monteverde: 5/5. Enjoyed practicing my Espanol with driver Hugo. Rough road, wouldn't want to drive this ourselves!
Hotel Ficus: 4/5. Nice room, lacked fan, restaurant was just OK, too pricey for dinner.
Twilight hike: 3/5. It was OK, but we got really wet and only saw bugs.
100% Aventura Ziplining: 5+/5. Whole family loved this! Tarzan swing at the end is a true test of courage.... just do it!
El Trapiche plantation tour: 5/5. Booked this on our own... very nice coffee/sugar farm tour with chocolate demo too, and tasty samples of everything.
Car trip to Manuel Antonio: 5/5. Private van, our driver Rafael was very friendly and took us to a great soda for lunch. And he stopped so we could see Croc Bridge - very cool!
Hotel Costa Verde: 5/5. Great location, spacious rooms, and plenty of monkeys!
Catamaran Cruise: 3/5. Nice day on the water, but the snorkeling is not really any good. Lots of hot, boring waiting before boarding the boat. We paid for the ship paparazzi photos and felt it was a ripoff for what we actually got. Lunch was decent, crew was friendly.
Espadilla Beach: 5/5. Great beach for relaxing and swimming. Rented cheap surfboards for the kids. Lots of monkeys here too!
Manuel Antonio National Park: 5/5. Beautiful, but prepare to get HOT and SWEATY. Lots of monkeys here.

Overall we had a great time and we could have never figured this all out without Randall. Thanks for the great adventures!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who... read more

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who are planning to travel with us in the future.

I wish you all the best to you and your family and when you are ready to plan your next vacation to Costa Rica, you know where to find me ;)

Best,
Randall

Best of Costa Rica - 14 Days · Costa Rica - Jul 8 - Jul 21, 2019

Traveler: Peter M. - Local specialist: Randall Jiménez

The coordination of drivers, guides and various excursions worked well: the drivers and guides were personable, knowledgeable, courteous and punctual. The experiences were interesting too as these naturalists were able to spot hidden creatures in the murky waters or shadowy trees and shrubbery such as sloths, caymans, monkeys, parrots, snakes, frogs, millipedes and a variety of birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Thank you Pete and Iringo for your comments, I appreciate your time sending you this review and we hope to have the chance to welcome you again in the near future and organize a new adventure.

Best,
Randall

Costa Rica Self-Drive Adventure - 14 Days · Costa Rica - Jun 29 - Jul 16, 2019

Traveler: Alex F. - Local specialist: Adriana Prado

Adriana was absolutely great to work with! Our trip had a rocky start when a delay in our first flight caused us to miss our connecting flight to Costa Rica. That delay in turn made us miss our our first booked trip. Adriana and kimkim rearranged our whole schedule, rebooking hotels and tours. The following day when there was a nation wide truckers' strike, and we couldn't get to the east coast of the country, she rebooked everything all over again! I can't even imagine what we would... read more

Adriana was absolutely great to work with! Our trip had a rocky start when a delay in our first flight caused us to miss our connecting flight to Costa Rica. That delay in turn made us miss our our first booked trip. Adriana and kimkim rearranged our whole schedule, rebooking hotels and tours. The following day when there was a nation wide truckers' strike, and we couldn't get to the east coast of the country, she rebooked everything all over again! I can't even imagine what we would have done with out her. just thinking about trying to deal with that mess on our own was daunting. The rest of our 18 day trip went flawlessly and we are so thankful that we had someone help us through it. Gracias y Pura Vida Adriana!

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Thank you for your nice comments about your trip. It is a joy for me to know that despite the inconvenience of your flight and the strike, you could enjoy your trip. It is our job to offer the best possible service in any circumstance and that in this way our clients can enjoy a beautiful holiday. It is very gratifying to know that you felt protected and well supported by us. :-)
I hope to receive you again in our country for a new adventure, I will be delighted to serve you.

Kind regards from Costa Rica,

Adriana

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Jun 22 - Jun 30, 2019

Traveler: Michele R. - Local specialist: Randall Jiménez

My son and I spent 9 days in Costa Rica during the last week of June. Randall did an exceptional job arranging all our excursions and hotel accommodations. Randall was also extremely responsive in answering any of my questions. The 2 day white water rafting trip down the Paquare River was great! We also really enjoyed the zip lining and hot springs in La Fortuna. The Costa Verde hotel was beautiful in Manuel Antonio and we enjoyed kayaking, snorkeling, and surfing. Every adventure was wonderful and I would plan my next vacation through Kimkim. Thank you for a very memorable vacation!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Michele,

Thank you for your comments about your last trip to my country, it really makes me so happy that you and Zachary have enjoyed your vacations and the arrangements that we made for you. I knew you would love the overnight rafting trip, it is amazing to spend the night on the banks of the Pacuare River in the middle of the rainforest :)

We hope to have the chance to welcome you again in the near future.

Best,
Randall

Costa Rica Adventure · Costa Rica - Jun 21 - Jun 30, 2019

Traveler: Mark K. - Local specialist: Olman Romero

Olman did a fantastic job arranging our trip to Costa Rica. We were very happy with the hotel recommendations as well as activities that were pre-arranged. Transportation was flawless. Various drop-offs and pickups were all right on time. I changed my plan mid trip , and Olman sent new itinerary within a few hours. Great job.

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hola Mark!

Thanks a lot for your feedback!
Great to know you had a good trip in Costa Rica, I hope you collected many memories to share with family and friends!

If you want to visit us in the future, do not hesitate in contact me, I will be more than glad to assist you!

Pura Vida!
Olman

Trip to Costa Rica · Costa Rica - Jun 10 - Jun 16, 2019

Traveler: Nik K. - Local specialist: Carlos Rodriguez

Carlos arranged an amazing trip for my family that captured all the best things about travel: opening hearts and minds, meeting new people and some great fun! I'd say that the trip included something for everyone, but it actually included everything for everyone. We all - myself, my wife and my 10 and 8 year old kids - loved rafting on the Balsa with Carlos T., a chocolate tour near Arenal with Katherine and surfing (or trying to, anyway) on Playa Blanca with Walter and Niels. Along the way... read more

Carlos arranged an amazing trip for my family that captured all the best things about travel: opening hearts and minds, meeting new people and some great fun! I'd say that the trip included something for everyone, but it actually included everything for everyone. We all - myself, my wife and my 10 and 8 year old kids - loved rafting on the Balsa with Carlos T., a chocolate tour near Arenal with Katherine and surfing (or trying to, anyway) on Playa Blanca with Walter and Niels. Along the way we managed some relaxation in the Arenal springs and some poolside chillin' in Papagayo.

Unexpectedly, the highlight of the trip may have been the afternoon before we left when Carlos himself came out to spend an afternoon with us in San Jose. We walked, ate and went to markets where we met some of the warmest and friendliest people you can imagine. Thanks Carlos, for sharing some of your amazing home town with us.

Carlos arranged a seamless trip. Every tour and transfer he arranged was with warm, friendly, and reliable guides. To a T, each was on time and ready to go. Carlos was immediately available by phone, text or WhatsApp throughout the trip.

The highest compliment was from my 8 year old who had tears in his eyes as we left, wanting to know when we could go back to Costa Rica and willing to give up his Nintendo Switch just to stay another day.

Thanks Carlos. Pura Vida!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Dear Nik,

Greetings from Costa Rica, Pura Vida Amigo!
I want to thank you and your loving and respectable family for sharing with me last evening in San Jose. I enjoyed it a lot.
Thank you for sharing a little of you with me, that has been my reward for you, remember that you will always have a friend in Costa Rica, have my contact and if someday you want to come just look for me as well as your friends as well they can do.
Thank you very much for this beautiful comment, thank you for taking... read more

Dear Nik,

Greetings from Costa Rica, Pura Vida Amigo!
I want to thank you and your loving and respectable family for sharing with me last evening in San Jose. I enjoyed it a lot.
Thank you for sharing a little of you with me, that has been my reward for you, remember that you will always have a friend in Costa Rica, have my contact and if someday you want to come just look for me as well as your friends as well they can do.
Thank you very much for this beautiful comment, thank you for taking your valuable time to write it.

I almost forgot and I want to make clear for you:
.. did you remember the type of pizza that I mentioned during the lunch? I do not know what I was thinking about, the type of pizza is a Baked pizza but in a clay oven, maybe next time we can go and try in Arenal.

Muchas Gracias Amigo y Pura Vida from Costa Rica!

Trip to Costa Rica · Costa Rica - May 18 - May 25, 2019

Traveler: Darren H. - Local specialist: Olman Romero

Olman was amazing responding to all my queries in a timely manner and changing things in the itinerary based on my daughter’s animal and wildlife requirements!

Our trip, while only 7 days, incorporated so many trips and places. We had an absolutely amazing time and pretty much saw most of the country’s animals in their natural habitats.

Absolutely stunning country and Olman’s help definitely helped us to make the most of our limited time there.

Thanks again!

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Darren,

I just can say thanks to you, it was a pleasure to assist you in all the special requirements to offer an unforgettable experience in Costa Rica.
I hope it was something special for you and your daughter, thanks for your good review.

Pura Vida!

Misha

Driving, Sightseeing · Costa Rica - Jun 9 - Jun 14, 2019

Traveler: Misha M. - Local specialist: Adriana Prado

We enjoyed the whole trip and I just wish we could have extended our stay! From the transportation to the hotels and activities, Adriana made thiis trip really enjoyable for us. Thankyou Adriana and the rest of the kimkim staff :)

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Misha,

Thank you for your message and nice comments of your trip, I am very happy to know that all the services, hotels, transportation and activities were to your liking and that you had a great time in our country. :-) We hope to welcome you again in the future and organize a new experience for you.

Best,
Adriana

Wildlife & Beaches in Costa Rica - 10 Days · Costa Rica - May 3 - May 16, 2019

Traveler: Rosy F. - Local specialist: Randall Jiménez

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good... read more

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good guide. The poor little village has a lot to learn if it wants to attract tourists and to get them to spend money rather than just walk through. There is so much competition in the world now for destinations that governments, local authorities and towns need to at the very least get on board or not bother and retain their own lifestyle.

The Caribbean coast would have been good for two days- five was too long especially at that time of year when the rainy season is starting. I am fit and active but not into dope, reggae, cheap food and surfing which seemed to be what was on offer. The hotel staff were a little surly ( one waitress was nice) . Despite being one of the few guests staying I was put into a dark downstairs room with no view of the sea ( there were balcony rooms which would have made the stay so much better) and the TV did not work. Very two star and was a low point in Costa Rica which coloured my overall impression of the country.

Avenal was a great area and I enjoyed the short time there. San Jose is clearly a city making a go of it in a period of transition. The Holiday In staff also need to go on a hospitality course. Just a few smiles would be good. The person selling tours in the lobby doesn't know how to smile. Facilities good and great location.

All in all Costa Rica was interesting. I stayed there about 5 days too long and while others have raved about the wild life, some huge conservation efforts are required to make it as good as Nepal, India, Borneo, Africa and the South Pacific, all places I have travelled. I got the feeling the country ( not Randall and the Kim Kim team) over promises and under delivers and I am not making making enthusiastic recommendations to others to travel there.

Good luck.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the... read more

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the Arenal Volcano and to the Caribbean coast too, understood that perhaps fewer days for you there might be the best and that the hotel in Puerto Viejo de Limon didn't fill up your expectations.

Again, thank you for giving us the chance of having you with us.

Best,
Randall

Wildlife and beaches · Costa Rica - May 22 - Jun 1, 2019

Traveler: Charis M. - Local specialist: Randall Jiménez

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging... read more

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging Bridges and waterfall tour. He was a fountain of knowledge and spotted so many things that would have gone unnoticed if we had done the walk by ourselves. He also shared some great photos via whatsapp after the tour as he had a good camera.

Our 3D2N stay at Laguna Lodge, Tortuguero. Our guide Alex was really knowledgeable too, and on two boat safaris we saw a huge number of animals and birds. The food at the lodge was delicious too.

All transfers between places were comfortable and on time, and the restaurants where we were being picked up from for each leg of the journey were fantastic. Selvica even had a butterfly sanctuary out the back!

We also loved Le Cameleon, the hotel we stayed at just south of Puerto Viejo. While we were there we took ourselves to the Jaguar Rescue centre and saw some amazing creatures, and on another day rented bicycles and cycled down the coast to Manzanillo, where we had miles of beaches to ourselves. We also loved Punta Uva beach - totally breathtaking! Whilst staying there we saw sloths and toucans daily, as well as a yellow eyelash viper on a hike in Cahuita.

We cannot wait to come back to Costa Rica and will definitely book through kimkim again.

Thank you!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Charis,

How nice to confirm that you and Mark had a great time in my country and that you enjoyed the activities, hotels, and transportation that we arranged for you. The last part of the trip on the Caribbean coast sounds amazing, to rent a bike and explore the beaches nearby is always a good idea, Punta Uva is one of my favorite beaches in the country.

I hope this has been a birthday that you keep on your memories for a very long long time.

All the best!
Randall

Bryan

La Fortuna & Monteverde - 6 Days · Costa Rica - Mar 27 - Apr 1, 2019

Traveler: Bryan M. - Local specialist: Olman Romero

Our Costa Rica trip was amazing! We had such a great time. The activities were well spaced out giving us time to explore in our downtime. The rides were perfectly structured so traveling was a breeze. The activities were so much fun.

The kayak was really fun. We really enjoy sport activities and it was so nice to get out on the water and view the volcano from another view. It was a bit windy that day but we were up to the challenge. Our guide Pedro was awesome. He showed us different birds... read more

Our Costa Rica trip was amazing! We had such a great time. The activities were well spaced out giving us time to explore in our downtime. The rides were perfectly structured so traveling was a breeze. The activities were so much fun.

The kayak was really fun. We really enjoy sport activities and it was so nice to get out on the water and view the volcano from another view. It was a bit windy that day but we were up to the challenge. Our guide Pedro was awesome. He showed us different birds and stories of the Volcano. Seeing all the birds in their environment was exciting. We even saw a beautiful macaw. After the kayak we had some fresh delicious fruit. Some of the best fruit we have ever eaten. Along the drive back they stopped on the side of the road to show us some animals. It was very exciting keeping our eyes up and looking for nature.

Horseback riding was really fun! It was a rainy day but we didn't mind. It was fun trotting along through nature. Along the ride to the waterfall we encountered some howler monkeys. That was quite the experience. The waterfall was huge and beautiful. So cool to feel the power of the water at the bottom.

The cooking class was so great! We learned a lot about the different plants that they grew on the farm. Drank some guaro and had a great time. The family that hosted it was so friendly and informative. The food we made was delicious along with the different meats they provided. When we left they even let us have some guaro for the rest of our trip. We enjoyed that every day until we left.

Our trip to Monte Verde Cloud Forrest was amazing! I have never had so much fun in my life. Despite me being scared of heights, the zip lining was exhilarating! Would 100% do it again! We felt safe the entire time and enjoyed meeting the people around us. We even ran into people that were from the same part of New York that I grew up in. Small world.

One thing we hadn't anticipated was all the animals that walked around. We must have fell in love with 5 different cats and dogs. They just roam around and are mostly ignored by the locals, but we couldn't help but give the little animals some love.

Would def book through kim kim again. We had so much fun and it was nice that everything was scheduled for us and all the hard work of the trip was taken care of.

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Bryan!

I am so happy to hear about you!
We are really happy you had an amazing trip in Costa Rica.
I appreciate very much your feedback of each experience you enjoyed.

Your feedback motivates us to continue doing our best, I hope to see you again for your next travel to Costa Rica!

All best, Pura Vida!
Olman

Classic Costa Rica: 7-Day Self-Drive Tour · Costa Rica - May 10 - May 17, 2019

Traveler: Vishal D. - Local specialist: Carlos Rodriguez

This was my first experience with booking a trip through Kimkim and I happy to say that it was an absolute pleasure. The website was very informative and extremely transparent. Their curated tours is an excellent starting place to plan and then customise a trip.

My expertise with Carlos was also fantastic. Carlos is extremely knowledgable and very cooperative. He really helped my customise my holiday down to the smallest details. He was very patient and helped my make several changes to... read more

This was my first experience with booking a trip through Kimkim and I happy to say that it was an absolute pleasure. The website was very informative and extremely transparent. Their curated tours is an excellent starting place to plan and then customise a trip.

My expertise with Carlos was also fantastic. Carlos is extremely knowledgable and very cooperative. He really helped my customise my holiday down to the smallest details. He was very patient and helped my make several changes to the plan over time. He was quick to reply back to all my queries, give proper feedback & suggestions and make the required changes quickly.

My entire experience with Kimkim and Carlos was great. I will highly recommend them both to any traveller.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Good morning Vishal, greetings from Costa Rica, Pura Vida!

Firstly I want to say thank you for visiting our lovely Costa Rica!

I'm so proud of your comments, It was my pleasure to provide you with my best.
I hope you always remember our country and I will be so glad to assist you in the future.

I hope you have a great Monday and Pura Vida!

Kind Regards,
Carlos

Nestor Vicente

Costa Rica Adventure Trip · Costa Rica - May 11 - May 15, 2019

Traveler: Nestor Vicente D. - Local specialist: Carlos Rodriguez

Costa Rica Trip

Kim Kim Review
My wife and I are from California, and we decided to take a trip to Costa Rica. We were looking for an adventure trip that would involve enjoying the Costa Rican rainforest. KimKim made this trip happen! It was such a comfortable, stress-free, and convenient way to book all our travel arrangement in one convenient site!

As I never used KimKim before, I was doubtful that it was this easy to book an adventure. However, it was this simple. It was merely... read more

Costa Rica Trip

Kim Kim Review
My wife and I are from California, and we decided to take a trip to Costa Rica. We were looking for an adventure trip that would involve enjoying the Costa Rican rainforest. KimKim made this trip happen! It was such a comfortable, stress-free, and convenient way to book all our travel arrangement in one convenient site!

As I never used KimKim before, I was doubtful that it was this easy to book an adventure. However, it was this simple. It was merely chatting and emailing back and forth to brainstorm ideas of what we wanted to do with a Kimkim representative. Kimkim will assign a country expert to provide you with a real perspective of what activities, sights, and ideas are great or not or unrealistic.

The private tour was money well spent! After, agreeing with all the activities for a 5-day trip; lodging, lunch, and tickets were all included in the price. Danny greeted us, our driver for the majority of the trip, right outside the airport, with a clean and private van. He was excellent and very professional, knowledgeable, and safe.

Our first stop was downtown San Jose. We visited some sights and tried some Costa Rican cuisine. The next day traveled and hiked almost six waterfalls! The highlight was The Bajo del Toro waterfalls. Expertly guided by our tour guide Kenneth, we were able to get to the waterfalls safe and sound. For the next few nights, we stayed at El Silencio spa and hotel. A charming hotel situated in the heart of jungles of Costa Rica. It was an eco-friendly and environmentally conscious hotel. We loved our stay here! It was quiet, clean, beautiful, impressively well-maintained, but most of all while eco-friendly, it creatively integrates activities with the surrounding community.

For the 5-days, we were able to see six waterfalls, zip line, and aerial tram in the Braulio Carillo National Park.

I highly recommend using Kimkim. I know my wife and I would be using them again for our next adventure. Pura Vida!

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Pura Vida from Costa Rica!

This is Carlos and I'm very happy for your comments and feedback experiences.

I hope you can remember this trip as one of your Best and I hope you can visit us again.

Muchas Gracias Amigo y Pura Vida from Costa Rica!

Trip to Costa Rica with Claire · Costa Rica - Apr 27 - May 3, 2019

Traveler: Michael S. - Local specialist: Randall Jiménez

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not... read more

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not have imagined any better. He had a great depth of knowledge and humility. I hope you call him out and let him know that he made the trip well worth the time. He had knowledge by the broader economy that no other guide could match. We was wonderful.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Michael,

Thank you for your review and feedback about the trip I am glad you and Claire had a good time in the country.

I am sorry that you were not comfortable having breakfast at the cattle coral the hotel in Arenal conditioned precisely to keep that impression, actually the name of the restaurant there is The Stable.

As far as the activities, I will make sure to pass your review also to Chris, your guide during the hiking tour.

I hope to have the chance to welcome you again in the future.

Best,
Randall

Li

Trip to Costa Rica · Costa Rica - Apr 20 - Apr 28, 2019

Traveler: Li K. - Local specialist: Olman Romero

Olman did a perfect job booking an amazing week of holiday in Costa Rica for my husband and son and I. After providing Olman with the cities, the activities, and our budget, he came back with a schedule that fit everything. I was a little worried that I hadn’t yet received any confirmation from Olman one week prior to our departure but Olman reassured me there will be a schedule before our departure. Everything in Costa Rica was right on schedule, the car transport pickups were always 5... read more

Olman did a perfect job booking an amazing week of holiday in Costa Rica for my husband and son and I. After providing Olman with the cities, the activities, and our budget, he came back with a schedule that fit everything. I was a little worried that I hadn’t yet received any confirmation from Olman one week prior to our departure but Olman reassured me there will be a schedule before our departure. Everything in Costa Rica was right on schedule, the car transport pickups were always 5 minutes early to pick us up. The level of hotel and quality of tours exceeded our expectations. I would recommend Olman to anyone wanting a trip organizer for Costa Rica. Pura Vida!

Olman Romero profile photo
Olman Romero, local specialist, responded to this review:

Hi Li!

Thanks a lot for your review.
Great photos!The volcano looks amazing, I am really happy your family had a great time in Costa Rica, I hope you will visit in the future to continue discovering this amazing country.

Pura Vida!

Trip to Costa Rica · Costa Rica - Dec 12 - Dec 21, 2018

Traveler: Carolin B. - Local specialist: Randall Jiménez

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica... read more

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica (Volcano, Rainforest, Cloud Forrest, Beaches, Nightwalks, Mountains, Rivers and lots of animals).

If you never been there just give Randall Information what you are looking for and your Budget, and he will create you an individual Trip whit everything in what you love. I got exactly what I was Looking for and I can recommend Kimkim and specially Rendall to everybody. Thank you again for the awesome Trip!!!

Caro

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hey Caro,

What a nice surprise to hear from you! I hope this year is treating you well.

Thank you so much for your feedback and gentle comments about the trip that we organized for you in December, it is great to read reviews like yours and confirm that you had a blast during your stay in my country and that you enjoyed what we organized for you Caro.

Let´s hope to have you again in our country in the future...all the best!

Randall

Costa Rica - 7 - 10 Days · Costa Rica - Apr 18 - Apr 26, 2019

Traveler: Leena M. - Local specialist: Carlos Rodriguez

We had one of the best trips. Hotels were all great and activities were perfect. Transportation was all planned very well and on time. Overall, we are very happy with our first Kimkim experience and will be using Kimkim for our future travels. Thank you very much.

Carlos Rodriguez profile photo
Carlos Rodriguez, local specialist, responded to this review:

Hello, Leena from Costa Rica, thank you for your positive comments about my trip plan prepared for you, as you know we will be more than glad to receive you in the future or just referred visitors form you as well, I hope you can visit us in the future again.
Cheers!
Pura Vida!

Costa Rica Family Vacation - 6-Day Itinerary · Costa Rica - Apr 12 - Apr 21, 2019

Traveler: Joao M. - Local specialist: Adriana Prado

Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?).

During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you... read more

Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?).

During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you were in Montezuma, in which case you must take the ferry'); and, then, on the last day, just before heading back to the airport, told me I should take the car to the car rental agency instead of leaving it in the airport (as per the information in the voucher). I didn't have a problem with leaving the car there but I do have a problem with a travel agency associate telling me I should be the one calling the car rental and wait for them to answer back! So much for the value of hiring a travel agency...

On the catamaran trip, we got charged 1 extra child because the tour operator only had 3 children on the record (and I said multiple times it was always 4 children). I didn't complain, because Adriana went far and beyond to ensure we had a surprise birthday cake on board - and for that I'm very grateful, as my friend was not expecting that and felt very happy. Thank you.

Next time: if you have clients heading to the Santa Tereza / Montezuma area by car with kids, you should make sure they understand the roads pretty much everyone are gravel (not pavement), and there's only 1 gas station in the entire area.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could... read more

Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could enter it yourself correctly in your navigation app. We also took action on this since last week so that all vouchers show drop off locations instead of just the main Airport terminal.
I will immediately communicate with the catamaran company in order to find out what happened and will get back to you shortly.
Best regards,
Adriana Prado

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Apr 22 - Apr 27, 2019

Traveler: Judith B. - Local specialist: Randall Jiménez

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a... read more

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a taxi to join the others. Don Juan coffee chocolate tour very interesting and worthwhile.
We loved Costa Rica and especially it’s people
Judy and john

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Judy,

Thank you for your review of the trip. It is great that you have had a good time on your vacation and that you have enjoyed the areas you visited and the people you met.

We hope to have the chance to meet you again in the future.

Best,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Apr 13 - Apr 21, 2019

We had a great family spring break adventure vacation in Costa Rica. Yenyi was instrumental in planning all details from hotels, excursions, transfers between citis and local restaurant recommendations. Kids really enjoyed the hotels and excursions in:
> La Fortuna (Arenal) - hotsprings and coffee and waterfall tour
> Monteverde - nocturnal animal tour and hanging bridges and zip line
> Manuel Antonio - catamaran and snorkeling tour
with all the upfront planning and detailed itinerary, all... read more

We had a great family spring break adventure vacation in Costa Rica. Yenyi was instrumental in planning all details from hotels, excursions, transfers between citis and local restaurant recommendations. Kids really enjoyed the hotels and excursions in:
> La Fortuna (Arenal) - hotsprings and coffee and waterfall tour
> Monteverde - nocturnal animal tour and hanging bridges and zip line
> Manuel Antonio - catamaran and snorkeling tour
with all the upfront planning and detailed itinerary, all we had to do was show-up and follow the plan. Great way to enjoy the vacation and not worry about the logistics.

We will definitely work with Yenyi and the KimKim Team to plan our next vacation soon.

Yenyi Fu profile photo
Yenyi Fu, kimkim staff, responded to this review:

Thanks for the great review! Can't wait to help you with your next adventure with the family!

Kim

Trip to Costa Rica · Costa Rica - Apr 13 - Apr 20, 2019

Traveler: Kim S. - Local specialist: Sofía Kikut

We are so thrilled with our trip. The recommendations were exactly what we were looking for - from excursions to hotel choices. Corresponding with Sofia was easy, quick and she was very knowledgeable. We will definitely book with KimKim again. Thank you!

Sofía Kikut profile photo
Sofía Kikut, local specialist, responded to this review:

Hi Kim! I'm so happy to see that you really had such a wonderful time in our little piece of heaven! I loved watching the pictures of your beautiful family's trip, it really sums up why I love what I do as a travel agent. Please do not hesitate in contacting us for your next visit, we will always be thrilled to welcome you back!

Trip to Costa Rica · Costa Rica - Mar 31 - Apr 7, 2019

Traveler: Nilesh M. - Local specialist: Adriana Prado

It was a great experience visiting Costa Rica. Very Beautiful country and very nice and friendly people. We as a family enjoyed a lot. Kids had lot of fun.

Adriana did awesome job in arranging and planning the trip. it was perfect.
I would recommend kimkim to everyone.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Nilesh,
Thank you very much for such nice comments about your trip and our country. I am very happy to hear that you and your family enjoyed and that this trip fulfilled your expectations. It was a pleasure for me to serve you and I hope to help you again in the future if you decide to come back to Costa Rica. :-)
Best regards,
Adriana Prado

costa rica family vacatioin · Costa Rica - Apr 11 - Apr 19, 2019

Traveler: Scott K. - Local specialist: Mónica Meneses

I liked the interface--communication was very easy and consistent.

Yenyi did a great job setting up the overall plan and activities in Costa Rica.

Monica coordinated the travel plans locally and solved a couple of minor problems along the way. Our rides were always on time for pickup, the drivers were cautious, and the drivers and guides were always friendly.

Our favorite activities were the float on Penas Blanca river, the hikes in Monteverde, and the tour of Manuel Antonio National... read more

I liked the interface--communication was very easy and consistent.

Yenyi did a great job setting up the overall plan and activities in Costa Rica.

Monica coordinated the travel plans locally and solved a couple of minor problems along the way. Our rides were always on time for pickup, the drivers were cautious, and the drivers and guides were always friendly.

Our favorite activities were the float on Penas Blanca river, the hikes in Monteverde, and the tour of Manuel Antonio National Park (and beach), though we also loved Campesina Vida farm and the chocolate tours!

We would suggest that the timing of the events should be more explicit. For example, we were scheduled for a tour in the morning and a tour in the afternoon. The planned pickup times were indicated, but the duration or return time was not consistently indicated. As a result, we were sometimes stressed about the transitions between activities and had to change clothes and/or devour a meal in very little time. We also missed one activity because our transfer took longer than planned. They were kind enough to offer to reschedule, but it just didn't work out for us. (I know that we asked to push back our early morning schedules because of the children, but we relied on your advice about how much flexibility there was.)

The hotels, Arenal Springs and Parador in Manuel Antonio, were both terrific. However, Los Pinos in Monteverde was really not ideal for us. The staff there was incredibly kind and helpful, but the cabin was just too challenging for a group of 6 that included 2 grandparents and 2 children. It was up a steep hill, cramped quarters, small and somewhat uncomfortable beds, poor water pressure in the showers, and no food options on the premises.

Lastly, it would be helpful if the roadbook included all the information in the kimkim trip summary. The two components have complementary information and it would be more useful if all the info could be available in one place.

Overall, I would be glad to use kimkim again, but would more carefully review the timing and other details before the trip.

Mónica Meneses profile photo
Mónica Meneses, local specialist, responded to this review:

Hi Scott,

Thank you so much for your review and helpful feedback. I'm glad that your overall experience was good and that you had great times with several of the activities we booked for you!

Concerning the activity you missed, I originally advised leaving earlier to avoid exactly this situation. As you insisted to delay it as much as possible, I managed to do it by still giving you some spare time in case of delays. Unfortunately, traffic can be quite unpredictable and it was out of my... read more

Hi Scott,

Thank you so much for your review and helpful feedback. I'm glad that your overall experience was good and that you had great times with several of the activities we booked for you!

Concerning the activity you missed, I originally advised leaving earlier to avoid exactly this situation. As you insisted to delay it as much as possible, I managed to do it by still giving you some spare time in case of delays. Unfortunately, traffic can be quite unpredictable and it was out of my hands to control this situation.

As per your comment of Los Pinos, we would have liked if you had informed us about your complaints during your trip. We would have looked for the best solution to make your stay in Monteverde as great as in the other hotels.

I would also like to let you know that we are working to improve our roadbook as we take seriously each comment you made and we agree that details like the ones you mentioned need to be more explicit.

We thank you again for your positive feedback and we'll be happy to have you again for another adventure in Costa Rica!

Best regards,
Mónica

Brett

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Brett F. - Local specialist: Randall Jiménez

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the... read more

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the stay at Grace and Renzo's B & B. Grace was such a fantastic host and gave superb advice on places to roam, visit and eat throughout the small town. She made what would have been a great leg of the tour into one of our favourite sections of the holiday. KimKim really excelled in their planning with every section of the vacation running smoothly and I wouldn't hesitate to recommend them to anyone travelling to Costa Rica.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they... read more

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they will take care of my clients every time and I can see that you were not the exception.

We hope to have the opportunity to welcome you again in the near future on a new adventure.

Best regards,
Randall

Family-Friendly Arenal and Manuel Antonio National Park- 9 Days · Costa Rica - Mar 29 - Apr 6, 2019

Traveler: Isabella A. - Local specialist: Randall Jiménez

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations... read more

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations for activities and places to see during my stay. We didn't have any hiccups during our stay and all drivers arrived on time. When we first arrived at the airport, our driver even provided us with a folder of our itinerary and all vouches required for the trip. The organization was impeccable! In addition, the activities were awesome and my mom and I had a blast! Some activities included: volcano hike, hot springs, hanging bridges, waterfall hike, ziplining, butterfly garden, guided hike through Manuel Antonio park + more. I highly recommend Randall to help you plan your trip if you are thinking of going to Costa Rica and want to experience as much as possible. I definitely plan on using the Kimkim service again. Thanks Randall!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Isabella,

First of all, I want to appreciate your comments and feedback about your trip, it really makes me really happy that you and your Mom could enjoy the trip from top to bottom, that is my goal every time someone contacts us interested in visiting our country and I am so glad you and your Mom have that feeling after your vacation.

Warm regards and thank you Isabella for trusting on us for the planning of your vacation.

Costa Rica Short Trip · Costa Rica - Mar 30 - Apr 2, 2019

Traveler: Sunil P. - Local specialist: Lily Ulate

Overall we had a great trip to Costa Rica.
Our first 4 days of reservations were done by KIMKIM - Lily( Kim Kim guide).

Lily Ulate profile photo
Lily Ulate, local specialist, responded to this review:

Hi Sunil!

I am glad to see on your review that everything went great with the trip!

I appreciate your review and there is still much to see! We´ll be looking for your next visit on a near future!

Pura Vida!

Lily

Morag

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Morag C. - Local specialist: Randall Jiménez

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation... read more

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation in recommending your company and paticularly Randall for any persons planning a trip to Costa Rica.

The only suggestion I would make is on checking out in Manual Antonio we had to be out of our hotel at 11am and our transfer was at 2.00pm normally this would not be a problem but with the heat and humidity it would have been nice to have a later checkout or earlier transfer (we however did not see this a a negative in any way and did not reflect at all on our enjoyment of this holiday) it is merely a suggestion.

Thank you and Pura Vida

Morag and Brett

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San... read more

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San Jose, we are a small company in Costa Rica and we take all the feedback from our clients very seriously because it is the only way to improve our service.

All the best to you and Brett in the future and Pura Vida!!!

Randall

Eco-Adventure · Costa Rica - Mar 18 - Mar 26, 2019

Traveler: Julie C. - Local specialist: Randall Jiménez

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio... read more

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Julie,

Thank you for the feedback about your trip with us last month. I am glad that you and your group were happy with all the arrangements that we coordinated for you and that everything worked as it was planned.

We hope to have the chance to hear from you again in the near future and welcome you to our country with a new group.

All the best,
Randall

Trip · Costa Rica - Mar 15 - Mar 25, 2019

Traveler: Deidre C. - Local specialist: Randall Jiménez

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we... read more

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we were in Costa Rica. Quite simply Randall made this trip easy to plan and fun, fun, fun!! We knew what we wanted to do and he planned it and he was very professional all the way through as well answering and handling all of our questions and needs. I now will use KimKim for all our travel needs!! Thanks again Randall for making our trip so much fun! I highly recommend him!!

Deidre Collins

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Thank you again Deidre for your kind comments, I am so glad you and Melanie had a good time in my country during your vacation and that you enjoyed all the services that we happily arranged for you.

I will be pleased to welcome you again in the near future on a new adventure that you want to take here, there are still many things to visit, see and do :)

Cheers and Pura Vida!!
Randall

Trip to Costa Rica · Costa Rica - Mar 20 - Mar 28, 2019

Traveler: Khaled S. - Local specialist: Adriana Prado

This was our first time to travel to Costa Rica and first time to try Kimkim.

We believe that our trip wouldn't have been as great if we didn't work with Adriana! She really was the hero of our trip!

Despite the short notice, Adriana delivered and amazing overall plan that made us enjoy Costa Rica to the fullest!

She was very great and fast in responding to our many requests and changes and was very accommodating of our demands.

We appreciated her help since we landed in the airport... read more

This was our first time to travel to Costa Rica and first time to try Kimkim.

We believe that our trip wouldn't have been as great if we didn't work with Adriana! She really was the hero of our trip!

Despite the short notice, Adriana delivered and amazing overall plan that made us enjoy Costa Rica to the fullest!

She was very great and fast in responding to our many requests and changes and was very accommodating of our demands.

We appreciated her help since we landed in the airport where we found the driver waiting for us outside, who later gave us a file that had all the detailed of the trip.

In summary, if you are traveling to Costa Rica, work with Adriana and you'll have a grunted fun and smooth travel.

Adriana Prado profile photo
Adriana Prado, local specialist, responded to this review:

Hello Khaled
I am very happy to hear such nice comments about your trip, I am very glad to know that your first experience in our country fulfilled your expectations and that you enjoyed each of the places you visited, it is my job to make people feel welcome and well taken care of while traveling with us. I hope to serve you again when you decide to have a second wonderful experience here in Costa Rica. Thank you again for your nice comments. :-)

Kind regards
Adriana