Randall Jiménez

Our Costa Rica trip was awesome and excellently put together and organized by Randall. Everything went exactly according to plan and the quality of the guides on the various tours and activities were first class.
Everything from our pick up at the airport, to our final drop off was precisely on time and all guides and drivers spoke excellent English which made communication so much easier.
We have absolutely no issues or complaints regarding any aspect of the trip and would absolutely recommend kimkim to anyone seeking a high quality tailor made trip to an exotic destination.

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa... read more

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa Aventura. He was a pro at spotting all kinds of wildlife including fascinating birds, monkeys and even a crocodile. He was very knowledgeable and accommodating.

One of my favorite places was Tabacon hot springs. I wish we had gotten there earlier in the day so we could see it in the daylight, but even sitting in the hot river and pools at night was wonderful! I wish I had known to bring water shoes here, the bottom is rocky.

We loved our hotel, Montana de Fuego, with lovely pools, spa and individual bungalows overlooking the volcano. The staff there was very helpful and friendly, especially Veronica.

Our two days in the Monteverde Cloud Forest were also fun and fascinating.
One of our favorite activities was the zip line tour at Selvatura park. Even my husband who is afraid of heights felt secure enough to do the zip lines. This is a huge and very well run operation and even with lots of tourists they moved us through quickly and safely. It was amazing "flying" over the forest. We also took the short butterfly walk there which was interesting and the butterflies were incredibly beautiful and even landed on your hand if you were still enough.

We took a night hike with a guide at the Monteverde Wildlife Reserve and got to see a sloth in (slow) motion thanks to the eagle eye and strong flashlight of our guide there.
Our final day was a nature hike with Javier of Monteverde Experts, and he certainly was one. He knew every tree, every bird, every reptile and again helped us spot a sloth high up in the canopy.

And finally, we took several lovely drives with the Coast to Coast driver, Jose, who navigated very bumpy roads and long distances with a happy attitude and willingness to answer all questions and stop whenever we wanted to take photos.
This was really a fantastic Costa Rican advanture.

I did some research on the Internet on where to go in Costa Rica, gave Kimkim my preferences and date of arrival/departure. Randall took it over from there and came up with a perfect itinerary for us.

Before we left we received the detailed itinerary from kimkim, airport pick up was on time, as well as the rest of the private transport pickup. Hotels were clean and comfortable, the guides were knowledgeable and friendly. No complaints whatsoever.

Highly recommended.

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let... read more

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let visitors know the length of time for the drives we had no idea and found ourselves on 3-4 hours drives (which we didn’t mind, but would have packed some snacks!). Our accommodations were stunning in
La Fortuna we stayed at the beautiful Tabacon. Our white water rafting trip was amazing and the local farm they took us to for lunch was an amazing highlight. Wave Expeditions are amazing and we highly recommend you book with them if wanting to do a white water tour. Very thorough in safety recommendations, good equipment, great guides and an amazing experience. We also went on the Volcano hike - although really interesting we found that our guide wasn’t that engaged in the hike and didn’t realize we were the last hike of the day so all of the animals were tucked away (I would recommend making sure you get an early tour if you do this hike). We would have loved to do the hanging bridges and ziplining here but unfortunately we didn’t.

We then went to Monteverde which was amazing! Wow is all we can say when thinking about Monteverde Lodge and Gardens. The lodge itself was amazing, the gardens spectacular and we had a great corner balcony room. It is also amazing that they have a butterfly garden in the hotel! The staff was amazing and surprised us with a dinner in the butterfly garden for our honeymoon. We also did the Cloud forest hike with Monteverde Experts - amazing tour guide. He was so passionate and really took his time to show us everything - if you do this excursion make sure to use this company. We also did horse back riding which we weren’t too crazy about - it was again the last tour of the day we found our horses to be tired and barely moving and again not much to see. Our guides also didnt explain much to us - in hindsight we would have omitted this although we did request for it to be booked and would have rathered book the hanging bridges etc.

We then made the trip to Manuel Antonio - which was an incredibly long drive 7 hours when it was supposed to be nor more than 4. Although this was a slight setback we fell in love with Manuel Antonio right away. We stayed at Makanda which is an amazing resort with amazing staff- we were treated like royalty and would highly recommend staying here. We visited a local beach recommended by one of the staff members at Makanda and loved it and also visited Ronny’s Place (amazing dinner venue with incredible sunset view), Emilo’s Cafe (amazing seafood) and The Wagon (amazing pizza). We had a tour organized for Sea kayaking and snorkelling - although we enjoyed this (physically challenging) our tour guide wasn’t the greatest he indicated he was feeling under the weather and stayed in his kayak while pointing at a rock we should swim towards to see fish, we would have liked to have someone in the water to tell us what we were looking at. He also told us we need to be back in the kayaks in 20 minutes and then proceeded to paddle back. We had thought this would be an entire morning event as indicated on our itinerary but ended up having our kayak, snorkel and lunch all by 11:30 am...in hindsight we would have either booked through a different company, done a different excursion or discovered more of Manuel Antonio on our own. Despite this we still loved the snorkelling but would recommend that they get new life jackets and clean their snorkels.

Randall was amazing to work with and we thoroughly enjoyed booking through KimKim they made the process so easy for us and would absolutely use them again if booking another trip to Costa Rica. Thanks Randall for all of your hard work and being so helpful with organizing our honeymoon!

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do... read more

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do without the walk down to the waterfall as the crowds were a real turn off.

Biking with Arenal Bike Company was nice.

Monteverde Lodge and Garden was really nice, very quiet and the grounds were impressive and the proximity to town was ideal for walking to restaurants.

We opted for another zipline which we booked through the hotel, Sky Adventure would have been fine but nobody mentioned how cold it would at that high location.

The horseback riding was one of our favorite tours, we had a private guide which made a huge difference.

Si Como No was a huge hit with my daughter. The only tour we had was to the Manual Antonio Park was fine but could didn't care for the crowds.

Randall did a great job but would have appreciated a bit more information on what to expect on each tour and how long each tour would last. Aside from that, he did a great job.

The booking process was easy; Randall was very responsive and able to fulfill all our requests. All activities were well organized and transfers ran smoothly. Costa Rica's beauty takes your breath away! Our Tortuguero guide Rolando from the Laguna Lodge hotel was one of the best ones we've ever had. We even saw a giant sea turtle lay eggs - such a wonderful experience. Thank you!

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups,... read more

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups, drop offs, hotels, trips, meals etc). I was also given a detailed trip plan upon arrival meaning that I knew exactly where I had to be and when. In the end, I experienced many of the things Costa Rica had to offer and had a fantastic time. I would very much recommend kimkim.

To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge.

I really didn’t need to worry at all.

We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos... read more

To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge.

I really didn’t need to worry at all.

We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos just don’t do it justice so I won’t even try. What can be said for definite is that I’d totally trust Kimkim again and, above all Randall is a total legend who sorted everything out to perfection. All the cogs and wheels that needed to turn at the same time did like clockwork and it’s all gone without a hitch. We were met at the chaotic airport after a gruelling 10 hr flight with 2 tired kids, by a lovely friendly guy who got us to our hotel. The next day we started the 3 day tour of a lifetime to Tortuguero National Park, just as Randall had recommended, it was one of those life moments to never be forgotten - the moment lasted 3 days though.

Everywhere Randall has booked for us was expecting us and we just had to get ourselves to the agreed place to find everything ready, and taken care of for us. We found ourselves on the best trips with the best guides while others struggled in the heat.

It’s hard to know what else to say, other than Randall totally made this holiday, I can’t recommend him highly enough and if we come back, and we’d very much like to, I know who to get in touch with.

We had a wonderful trip, my son LOVED the zip line and the horseback riding. We also booked a chocolate tour in La Fortuna, and a naturalist-led tour of the rainforest in Manuel Antonio. All of the hotels were great, in perfect locations. I was a single mom traveling with my 9 year old son, and I felt safe the entire time. Thank you for setting everything up for us, it will be a trip we never forget :)

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up... read more

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up times we encountered. Nothing ever seemed an inconvenience for him and it was great to know I could message him if needed.

In terms of the holiday itself, the places we visited were beautiful. Cloud forest, jungle, Pacific and Atlantic coasts. Lots of animals and activities everywhere plus time to relax. The holiday really ticked all the boxes.

Costa Rica is a stunning country and the way of life there is something I have taken home with me.. Pura Vida!!

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from... read more

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from OK to terrible. The Country Inn in San Jose was fine. There was no real restaurant to have dinner at night. The casino next door that did have dinner, was not an appropriate place to have my young son visit.

The hotel in La Fortuna, was serviceable. We did not enjoy the bunkhouse feel of the room. Although the grounds were nice, the hotel room was just ok. Again, there was no restaurant for dinner and we had to walk to town in the dark when we arrived, not knowing where we were going.

Finally, the hotel in Puerto Viejo, the Cariblue, was terrible. Even though we switched rooms, the second room had roaches, had a shower that didn't drain well, curtains that didn't provide privacy and was generally built with old shoddy materials. It was really depressing. And although it had views of the ocean, they were across a busy road with loud motorcycles, construction trucks and other vehicles. It was very loud all night. We did call Coast to Coast about our disappointment, but nothing was done. We felt trapped and frustrated.

I have to say that in my dealings with Randall prior to our trip, I felt he tried very hard to meet our expectations for our trip. However, we obviously were not on the same page (with him or Kim Kim) regarding what I wanted for our vacation in terms of accommodations and beach feel. We expected to stay at much higher quality hotels, like at the Tabacon where we enjoyed the hot springs. And, the Caribbean side was not what I was looking for during the "beach" portion of our vacation. We found the Caribbean much more suited to the "surfer" crowd and was not appropriate for the family vacation we wanted. It was a real party scene and not the tranquil wide open beaches we were hoping to relax on. Most of our tour guides told us that that would be found on the Pacific side. We were really upset that we spent most of our time on the Caribbean. Also we also did not realize that we would be in a van for over 12 hours (at least 4 hours through a congested commercial area that was not very attractive) getting from one location to another. I wished that had been made clear.

In terms of our dealings with Coast to Coast in Costa Rica, I have mixed reviews. Our driver, Jose, was always on time, was very knowledgeable and stopped at restaurants he knew along the way for lunch/snacks. We really appreciated that. However, we did not enjoy being in his older, loud van for 8 hours. We also found him to be an aggressive driver and he seemed upset when we told him to be more careful. We also found him moody, especially after the trip back to San Jose, after we had complained about our hotel to Randall. This made for an unpleasant ride back.

I put the blame on Kim Kim, Coast to Coast and myself for not discerning or appropriately communicating what we were getting/asking for. You should let your customers know that you provide middle of the road accommodations for a middle market. I will not recommend any of your companies to my friends.

Debra Hernandez

Randall has been very responsible in tailoring our tour according to my request, with many back and forth. It’s been a great pleasure to work with him on putting the tour together.

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The... read more

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The trip to La Fortuna was easy, and our guide Roy for the hanging bridges and waterfall was great. We really appreciated that he wasn't in a rush and that we could take our time through the woods and enjoy. He had interesting information to share about all the animals we saw.

The ziplining was fun and enjoyed by all. It was great to have the woods all to ourselves, and was a good experience even in the rain.

The only glitch in our trip was the trip from Arenal to Quepos. Initially a vehicle that was too small for our group was sent, so we had to wait about 45 minutes for a 2nd vehicle. We all fit in the 2nd vehicle, but not by much - it was very cramped, and the driver was not smooth.

Our time on the coast was lovely - snorkeling was fun, and it was good to have a day on our own. We organized a night hike for ourselves which was also fun.

We reached out to Randall partway through the trip to change our hotel in San Jose for the return. The KC hotel was not in a neighborhood where we could easily walk to restaurants, and we got hassled a bit when we were out even though it was not late. He was very accomodating, booked us in the Sleep Inn which was perfect. We were able to walk to a nice restaurant for our final dinner in San Jose. I also appreciate that he was able to hold a spot on the tour for my husband, as he wasn't sure he'd be able to join us til just a couple of weeks before the trip. Overall he was very helpful and a pleasure to work with.