2718 messages
active 18 hours ago

Randall Jiménez

Phrases like “The trip was wonderful beyond my dreams”, “I came back home being a different person…I have grown physically, mentally, emotionally and spiritually”, “A job well done my friend”, “Best time of my life” just reaffirm why I feel so passionate about my job.

Working in Tourism for more than 25 years has provided me an extensive knowledge of the country allowing me to assist many clients during all these years and to have quite a following of clients who return again and again as well as many who refer their friends and family.

What places and activities do you specialize in?

"Rainforest, cloud forest, volcanoes, rivers, small villages, all Costa Rican National Parks and its surroundings. As far as activities, we specialize in mountain biking trips, hikes, rafting but we do also arrange all the amazing activities our country offers, included: safari float, zip lining, waterfall rapelling, caving, surfing, kayaking, snorkeling, etc."

How did you get involved in travel?

"I have recognized after the years how more and more people opt for active and physical lifestyles, the attitudes towards vacations have changed. On the itineraries that I design, I concentrate on providing a variety of activities designed to introduce our guests to Costa Rica in the most interesting and unusual ways.

Attention to detail and commitment to quality is key and guarantee that your vacation will exactly meets your expectations. If you are considering to travel to Costa Rica, just let me know what you are looking for and I will make sure to design an itinerary and make your desires a reality. "

Please share a unique travel experience you will never forget.

"The overnight at El Nido del Tigre or The Tiger's Nest, which is the campsite that we have in the middle of the jungle, on the banks of the Pacuare River. This is quite a unique experience and one that nobody regrets, just to spend the night surrounded by the sounds of the rain forest and the river, it is an amazing experience."

Featured trips & expertise

Pacuare river rafting trip
Costa Rica Adventure: Whitewater Rafting and Surfing - 5 Days

Make your trip to Costa Rica one to remember! From a rafting adventure through miles of tropical scenery on the Pacuare River to an excursion in one of the country's top surf spots in Puerto Viejo, this short itinerary is jam-packed with thrilling experiences.

Red-Eyed Tree Frog
Costa Rica National Parks Adventure - 14 Days

This tour includes 4 of Costa Rica's best national parks and includes a variety of nature tours and activities. For those who want to experience the country to the fullest extent, this is the way to do it.

Maleku Masks
Tortuguero & Puerto Viejo - 7 Days

Explore Costa Rica's capital city and Caribbean Coast in this weeklong tour. From nature treks to pristine beaches, this itinerary offers something for everyone who wants to experience Costa Rica's splendid scenery, with a laid-back feel.

Beautiful Toucan in Corcovado National Park
Costa Rica Off the Beaten Path: Osa Peninsula - 5 Days

Osa Peninsula is located at the remote edge of Costa Rica, featuring well-preserved forests brimming with wildlife. In just under a week, get to fully explore this gem of biodiversity through hiking, scuba diving, and participating in various other activities.

Arenal Volcano
Arenal Expedition - 4 Days

This itinerary is one of the shortest, yet action-packed option, for travelers looking for a compact Costa Rica experience. Zip-line, rappel and horseback ride your way throughout the Arenal region and enjoy some of the best natural views the country has to offer.

Getting started!
Costa Rica Coast to Coast: Biking, Hiking, Rafting and Kayaking - 12 Days

This is experience is a must for any serious adventurer, a coast to coast crossing totally powered on human muscle - no motorized vehicles! Starting at the Pacific coast of Costa Rica and ending on the Caribbean coast. Bike, hike, and raft past hundreds of miles of scenery that define Costa Rica as the world's premier destination for eco-tourism, all while challenging yourself like never before.

Recent trip reviews for Randall

Michelle

7 day mother/son trip in costa rica, Costa Rica - Jun 10 - Jun 17, 2018

Traveler: Michelle D. - Local specialist: Randall Jiménez

We had a wonderful trip, my son LOVED the zip line and the horseback riding. We also booked a chocolate tour in La Fortuna, and a naturalist-led tour of the rainforest in Manuel Antonio. All of the hotels were great, in perfect locations. I was a single mom traveling with my 9 year old son, and I felt safe the entire time. Thank you for setting everything up for us, it will be a trip we never forget :)

Randall Jiménez, local specialist, responded to this review:

Thank you Michelle for giving us the opportunity to welcome you and your son in our country and organize a vacation, that it makes me really happy to read, any of you will not forget...all the best and Pura Vida!! - Randall

Federica

Nature and adventure , Costa Rica - Mar 8 - Mar 23, 2018

Traveler: Federica M. - Local specialist: Randall Jiménez

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up... read more

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up times we encountered. Nothing ever seemed an inconvenience for him and it was great to know I could message him if needed.

In terms of the holiday itself, the places we visited were beautiful. Cloud forest, jungle, Pacific and Atlantic coasts. Lots of animals and activities everywhere plus time to relax. The holiday really ticked all the boxes.

Costa Rica is a stunning country and the way of life there is something I have taken home with me.. Pura Vida!!

 

Randall Jiménez, local specialist, responded to this review:

Dear Federica,

I want to thank you so much your feedback about the trip and for sharing your experience, it really makes me so happy that you and James have enjoyed the arrangements that we did for your vacation, I just hope to have the chance to welcome you again in a future in my country and meet you in person this time.

Greetings from Costa Rica & Pura Vida!!! :)

Randall

Trip to costa rica, Costa Rica - Mar 13 - Mar 20, 2018

Traveler: Debra H. - Local specialist: Randall Jiménez

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from... read more

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from OK to terrible. The Country Inn in San Jose was fine. There was no real restaurant to have dinner at night. The casino next door that did have dinner, was not an appropriate place to have my young son visit.

The hotel in La Fortuna, was serviceable. We did not enjoy the bunkhouse feel of the room. Although the grounds were nice, the hotel room was just ok. Again, there was no restaurant for dinner and we had to walk to town in the dark when we arrived, not knowing where we were going.

Finally, the hotel in Puerto Viejo, the Cariblue, was terrible. Even though we switched rooms, the second room had roaches, had a shower that didn't drain well, curtains that didn't provide privacy and was generally built with old shoddy materials. It was really depressing. And although it had views of the ocean, they were across a busy road with loud motorcycles, construction trucks and other vehicles. It was very loud all night. We did call Coast to Coast about our disappointment, but nothing was done. We felt trapped and frustrated.

I have to say that in my dealings with Randall prior to our trip, I felt he tried very hard to meet our expectations for our trip. However, we obviously were not on the same page (with him or Kim Kim) regarding what I wanted for our vacation in terms of accommodations and beach feel. We expected to stay at much higher quality hotels, like at the Tabacon where we enjoyed the hot springs. And, the Caribbean side was not what I was looking for during the "beach" portion of our vacation. We found the Caribbean much more suited to the "surfer" crowd and was not appropriate for the family vacation we wanted. It was a real party scene and not the tranquil wide open beaches we were hoping to relax on. Most of our tour guides told us that that would be found on the Pacific side. We were really upset that we spent most of our time on the Caribbean. Also we also did not realize that we would be in a van for over 12 hours (at least 4 hours through a congested commercial area that was not very attractive) getting from one location to another. I wished that had been made clear.

In terms of our dealings with Coast to Coast in Costa Rica, I have mixed reviews. Our driver, Jose, was always on time, was very knowledgeable and stopped at restaurants he knew along the way for lunch/snacks. We really appreciated that. However, we did not enjoy being in his older, loud van for 8 hours. We also found him to be an aggressive driver and he seemed upset when we told him to be more careful. We also found him moody, especially after the trip back to San Jose, after we had complained about our hotel to Randall. This made for an unpleasant ride back.

I put the blame on Kim Kim, Coast to Coast and myself for not discerning or appropriately communicating what we were getting/asking for. You should let your customers know that you provide middle of the road accommodations for a middle market. I will not recommend any of your companies to my friends.

Debra Hernandez

Randall Jiménez, local specialist, responded to this review:

Hi Debra,

I would like to thank you so much for your comments. As I always say, it is quite important to us to receive completely honest feedback.

In Costa Rica, the fortunes of hotels can change very quickly and when we receive complaints, we like to act quickly. We will certainly be looking into making a new site inspection, mainly to the hotel Cariblue on the Caribbean coast, which is ranked within the best 10 hotels in that area and I always try to offer trips that are perfectly... read more

Hi Debra,

I would like to thank you so much for your comments. As I always say, it is quite important to us to receive completely honest feedback.

In Costa Rica, the fortunes of hotels can change very quickly and when we receive complaints, we like to act quickly. We will certainly be looking into making a new site inspection, mainly to the hotel Cariblue on the Caribbean coast, which is ranked within the best 10 hotels in that area and I always try to offer trips that are perfectly tailored to my travelers interests, and as you very much wanted to experience the Afro-Caribbean culture of Puerto Viejo, I made sure to include it in your trip. However, I apologize for not setting more realistic expectations for the limited variety of hotels available in this lesser-known part of the country. While clean and safe, there are other areas in Costa Rica that would have better suited your accommodation and beach preferences had our communication been clearer on what your expectations were. Moving forward I will be sure to educate my travellers on this subject so we can both be sure the destinations perfectly suit their travel styles.

As you said, perhaps the Pacific coast would be a better area for you to stay and I mentioned that to your husband when he called us the day that you arrived in Puerto Viejo, for an obvious reason, we could not take you that day from one coast to the other which was the only option that I think you would be happy to.

As far as the driver from Arenal at 8:00 am to the Caribbean coast, you had included that day a 2- hours tour in the middle to the Sloth Sanctuary, that is the reason why you arrived at the Caribbean coast about 4:30 pm, 8 hours and a half after you were picked up in Arenal

I am very sorry to hear about the bad feeling that you have at the end of the trip because the most important thing to me is to create unforgettable vacations for people who visit us. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can only improve on this with feedback from clients.

Best regards,
Randall

Best of costa rica in 7 days: explore jungles, volcanoes and beaches, Costa Rica - Feb 21 - Feb 27, 2018

Traveler: SHENG L. - Local specialist: Randall Jiménez

Randall has been very responsible in tailoring our tour according to my request, with many back and forth. It’s been a great pleasure to work with him on putting the tour together.

Randall Jiménez, local specialist, responded to this review:

Dear Sheng,

Thank you so much for your review, it makes me so happy that you felt satisfied with the service received from me along this process and that at the end, you and your parents had a nice experience during your visit to my country, that was my main goal.

I hope to have the chance to welcome you again in a near future on a new adventure.

Best,
Randall

Costa, Costa Rica - Feb 25 - Mar 2, 2018

Traveler: james r. - Local specialist: Randall Jiménez

Our experience was a mix with more good than bad.
While the staff at the Don Marco Hotel were nice and I can see the charm of the place, our room on night 1 was in poor shape especially the plumbing. The street noise was very loud throughout the night and didn't suit us especially well.
Our rafting trip on Rio Pacuare was definitely a highlight and our guide Mauricio was especially good. We were impressed by the job this outfit did from the pick-up through the end of the day it was a very... read more

Our experience was a mix with more good than bad.
While the staff at the Don Marco Hotel were nice and I can see the charm of the place, our room on night 1 was in poor shape especially the plumbing. The street noise was very loud throughout the night and didn't suit us especially well.
Our rafting trip on Rio Pacuare was definitely a highlight and our guide Mauricio was especially good. We were impressed by the job this outfit did from the pick-up through the end of the day it was a very good experience.
We very much enjoyed the experience in Puerto Viejo. The Hotel was fine, the nearby beach was very nice and the Italian Restaurant recommended by Randall was very nice.
The Cahuita National Park trip was not conducted as described to us in the literature. Upon arrival we were immediately taken snorkeling followed by a rather short walk (2k at the most). The snorkeling was not great but the staff were certainly nice enough.
The zip lining trip was enjoyable and well done.
The most negative experience of our vacation was the drive back to San Jose from Puerto Viejo. We found the conduct of our driver to be inexcusable. He arrived 25 minutes after our scheduled 1:50 pm pick-up time. We were his first pick-up. After picking up the remaining 6 passengers we almost immediately had to stop for gas. After driving a little while our driver stopped at a Bodego to get himself some candy. After driving two to three hours our driver stopped at a truck stop buffet and sat down for thirty minutes and had dinner. Following that he drove very fast bordering if not completely wrecklessly. We arrived much later than anticipated in San Jose missing our dinner plans.
The trip to Arenal Volcano and the Hot Springs was enjoyable and our guide, Oliver I believe is his name, did a nice job.

Randall Jiménez, local specialist, responded to this review:

Hi James,

I would like to thank you so much for your comments. It is very refreshing to have clients be completely honest. When we receive complaints, we like to act quickly.

As for the driver that you have on the way back to San Jose from the coast, I am very sorry to hear about this, I will make sure to pass your comments to the transportation company. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can... read more

Hi James,

I would like to thank you so much for your comments. It is very refreshing to have clients be completely honest. When we receive complaints, we like to act quickly.

As for the driver that you have on the way back to San Jose from the coast, I am very sorry to hear about this, I will make sure to pass your comments to the transportation company. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can only improve on this with feedback from clients.

Many thanks. We hope you will come and visit us again in the future.

Best regards,
Randall

Best of costa rica in 7 days: explore jungles, volcanoes and beaches, Costa Rica - Dec 29 - Jan 6, 2018

Traveler: Teresa K. - Local specialist: Randall Jiménez

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The... read more

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The trip to La Fortuna was easy, and our guide Roy for the hanging bridges and waterfall was great. We really appreciated that he wasn't in a rush and that we could take our time through the woods and enjoy. He had interesting information to share about all the animals we saw.

The ziplining was fun and enjoyed by all. It was great to have the woods all to ourselves, and was a good experience even in the rain.

The only glitch in our trip was the trip from Arenal to Quepos. Initially a vehicle that was too small for our group was sent, so we had to wait about 45 minutes for a 2nd vehicle. We all fit in the 2nd vehicle, but not by much - it was very cramped, and the driver was not smooth.

Our time on the coast was lovely - snorkeling was fun, and it was good to have a day on our own. We organized a night hike for ourselves which was also fun.

We reached out to Randall partway through the trip to change our hotel in San Jose for the return. The KC hotel was not in a neighborhood where we could easily walk to restaurants, and we got hassled a bit when we were out even though it was not late. He was very accomodating, booked us in the Sleep Inn which was perfect. We were able to walk to a nice restaurant for our final dinner in San Jose. I also appreciate that he was able to hold a spot on the tour for my husband, as he wasn't sure he'd be able to join us til just a couple of weeks before the trip. Overall he was very helpful and a pleasure to work with.

Randall Jiménez, local specialist, responded to this review:

Dear Kristin,

I would like to thank you so much for your additional comments. It is very refreshing to have clients be completely honest and for the transfer from Arenal to Manuel Antonio, I am very sorry to hear about this. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can only improve on this with feedback from clients.

Many thanks. We hope you will come and visit us again in the future.

Best regards,
Randall