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active 13 mins ago

Randall Jiménez

Phrases like “The trip was wonderful beyond my dreams”, “I came back home being a different person…I have grown physically, mentally, emotionally and spiritually”, “A job well done my friend”, “Best time of my life” just reaffirm why I feel so passionate about my job.

Working in Tourism for more than 25 years has provided me an extensive knowledge of the country allowing me to assist many clients during all these years and to have quite a following of clients who return again and again as well as many who refer their friends and family.

What places and activities do you specialize in?

"Rainforest, cloud forest, volcanoes, rivers, small villages, all Costa Rican National Parks and its surroundings. As far as activities, we specialize in mountain biking trips, hikes, rafting but we do also arrange all the amazing activities our country offers, included: safari float, zip lining, waterfall rapelling, caving, surfing, kayaking, snorkeling, etc."

How did you get involved in travel?

"I have recognized after the years how more and more people opt for active and physical lifestyles, the attitudes towards vacations have changed. On the itineraries that I design, I concentrate on providing a variety of activities designed to introduce our guests to Costa Rica in the most interesting and unusual ways.

Attention to detail and commitment to quality is key and guarantee that your vacation will exactly meets your expectations. If you are considering to travel to Costa Rica, just let me know what you are looking for and I will make sure to design an itinerary and make your desires a reality. "

Please share a unique travel experience you will never forget.

"The overnight at El Nido del Tigre or The Tiger's Nest, which is the campsite that we have in the middle of the jungle, on the banks of the Pacuare River. This is quite a unique experience and one that nobody regrets, just to spend the night surrounded by the sounds of the rain forest and the river, it is an amazing experience."

Randall is part of the following groups: Costa Rica Travel Agents
Volcan Arenal
Monteverde & Samara - 5 Days

This fun, five-day Costa Rica itinerary takes in many of the country's natural highlights, from wildlife reserves to beautiful beaches. Enjoy a combination of outdoor activity and relaxation, structured and free time, to ensure your quick trip to Monteverde and Samara is just what you want it to be. As this is a self-driving tour you can go at your own pace.

Arenal Volcano, an active stratovolcano in northwestern Costa Rica
Arenal Volcano & Playa Sámara Excursion - 5 Days

Embark on this five-day adventure that introduces you to the natural beauty of northwestern Costa Rica. You'll get to witness native animals during rainforest and sea tours, hike through Arenal Volcano National Park and stand on the active side of the volcano, and take up various activities at Sámara Beach, from snorkeling to horseback riding and laying on the golden sand.

costa rica
Costa Rica Mountain Biking & Rafting the Pacuare - 8 Days

Why go to the gym when you can exercise in paradise? This eight-day itinerary begins on Costa Rica's Pacific coast with a cycling journey over the Continental Divide then continues on a river raft to the Caribbean coast. Along the way, you'll pass through the most spectacular scenery in the country and make memories to last a lifetime.

costa rica
Costa Rica Mountain Biking & Pacuare River Trip - 8 Days

On this brisk eight-day jaunt, you'll visit one of the most beautiful areas of Costa Rica: the Arenal Volcano region. Here you'll explore rainforests on suspension bridges and soak in natural hot springs. Then it's time for more adventure as you brave the rapids of the wild Pacuare River on an unforgettable rafting trip.

costa rica
Overland Cycling & River Trip in Costa Rica - 6 Days

In less than a week you can enjoy one of the most rewarding physical adventures in the world. This excursion begins on Costa Rica's Pacific beaches and continues inland by mountain bike before culminating in a journey down the Pacuare River. By the end, you'll be tired, but you'll also have experienced the most beautiful sites in the nation.

costa rica
Costa Rica Cycling the Pacific Coast & Rafting the Pacuare River - 7 Days

In a mere week, you can enjoy one of the most physically demanding yet unforgettably beautiful excursions in the world: an overland journey across Costa Rica. It begins on the Pacific coast with mountain biking and finishes with whitewater rafting over the Pacuare River. In between, you'll experience incredible milestones like crossing over the Continental Divide.

Recent trip reviews for Randall

Cycling Costa Rica coast to coast · Costa Rica - Nov 12 - Nov 23, 2019

Traveler: Tommy H. - Local specialist: Randall Jiménez

Our driver (Mau) and our guide (Julio) we’re very friendly, knowledgeable and responsive to our requests and needs . They really added to the success and enjoyment of the trip. We would highly recommend this trip-especially with Mau and Julio.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Tommy,

Thank you for your comments. It makes us so happy that you have enjoyed the trip that we organized for you, we know that we are very lucky to have such dedicated people like Mau and Julio working with us and it is great that you have had the chance to share with them your trip.

All the best!
Randall

My specialist, Randal, planned me an amazing ... · Costa Rica - Sep 20 - Sep 27, 2019

Traveler: Aiden D. - Local specialist: Randall Jiménez

My specialist, Randal, planned me an amazing trip to Costa Rica! This was my first time traveling alone internationally, and I wanted a mix of outdoor activities + leisure. Randall worked with me and happily tolerated it when I changed my mind about things periodically until the plans were perfect! I had no questions or issues along the way -- everything was planned from top to bottom.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Aiden,

I am so happy to read your review and to confirm that you had a good time in my country with the arrangements that we organized for your vacation last month. It was a pleasure to work together with you planning your trip and I am also glad that you felt happy along with the whole process.

We hope to have the chance to welcome you again in the near future.

All the best!
Randall

Trip to Costa Rica · Costa Rica - Sep 21 - Sep 29, 2019

Traveler: Christopher C. - Local specialist: Randall Jiménez

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees... read more

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees beyond what was shown at the end.

The tours and experiences that Randall had booked for us were actually prominently advertised with their prices in every hotel we visited. All the hotels themselves also had their rates prominently displayed. Once we added it all up, we realized that KimKim had charged us more than a 30% premium on every activity and hotel as well as added on the fee at the end. Given the price, the lack of unique experiences that we all readily bookable everywhere, we would never use this service again. If you like the convenience and are willing to pay the huge premium, this is a great service. However, be aware that there is no transparency with regards to this premium and you can probably do just as well booking with your local reputable hotel from one of the major sites.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved... read more

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved with that. It may be that they believe they would be getting the trip for a cheaper price, but it is likely that in the end, it could cost them more. By booking with KIMKIM & Coast to Coast Adventures, as the tour operator in Costa Rica, you would have the assurance that you are dealing with a well-established company within Costa Rica. You are given emergency numbers to contact in the event of problems and I have every confidence in our staff to be able to deal with all situations.

We believe our prices are fair based on this, and many of our travelers agree, leaving great reviews but I understand and respect your point of view.

Best,
Randall

Travis

Trip to Costa Rica · Costa Rica - Sep 11 - Sep 15, 2019

Traveler: Travis B. - Local specialist: Randall Jiménez

Our whole experience couldn’t have been more seamless. Our transportation, our lodging, our activities...everything was perfect. We had an amazing time in Costa Rica, and Randall made it happen!

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Randall Jiménez, local specialist, responded to this review:

Hi Travis,

I appreciate your review of the trip and your kind comments, I am really glad that you and Rebecca enjoyed your vacation and that it covers all your expectations :)

We hope to have the chance to welcome you again in the future and organize a new trip to our small but diverse country.

Pura Vida!
Randall

Trip to Costa Rica · Costa Rica - Aug 14 - Aug 18, 2019

Traveler: Christie P. - Local specialist: Randall Jiménez

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL... read more

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL hoteliers were expecting us and the rooms were as described, and ALL the guides for the various activities were well-trained, knowledgeable and personable.

- Day 1 La Fortuna Arenal Volcano nature walk; Tabacon Hot Springs
> The nature walk was less of a hike than we were hoping for, but really beautiful scenery around the volcano and Nestor, the guide, was very knowledgeable and great at spotting birds/wildlife.
> Of all the experiences Kimkim/Randall/Coast to Coast Adventures arranged for us, we might have skipped Tabacon Hot Springs just because it was very expensive, crowded and super touristy (we live in Japan and the hot spring experience here is very, very different!), but it was good for a laugh just the same, with the wall of water and hidden nooks and crannies. Other visitors, beware -- the footing around some of the pools is very slippery and we really recommend water shoes or flipflops or something grippy to keep you on your feet. We were both fine, but we saw a visitor in bare feet slip and fall hard on some tiles, banging his head and tailbone pretty hard. A medic was called to tend to him.

- Day 2 La Fortuna Cano Negro Wildlife Refuge boat trip
> Hermann, the boat driver, didn't speak English but he was REALLY good at spotting wildlife even as he drove the boat, and Gustavo the guide was good at both spotting and explaining. This was a brilliant day -- we saw SO MANY birds/animals. Sloths, 3 different kinds of monkeys (we were actually treated to a big monkey drama as 2 troupes of white-faced monkeys shrieked at each other across the river), "Jesus Christ" lizards, snakes, tiny little bats, one caiman, and an incredible number and variety of birds. TAKE YOUR BINOCULARS if you do this trip. They were glued to my face the whole time. It was a rainy day but the boat had a roof and we were very comfortable. A tasty homemade lunch was also provided after the morning voyage.

- Day 3 La Fortuna & transfer to Santa Elena - Kayaking on Lake Arenal in the morning
> The kayaking was fun and easy, and the guide, Joseph/Jose was one of the nicest guys we encountered. Earnest, hardworking, friendly, knowledgeable, curious -- he was a great representative of Costa Rica. We really enjoyed spending the morning with him, while the views of the volcano towering over the placid lake were pretty spectacular.
> The bus/boat/bus trip to Santa Elena was a laugh -- the boat pulled up on a completely undeveloped shoreline and we were asked to get out with our bags. Without explanation, we were led down a dirt path, across a makeshift bridge and up to a dirt road were, magically, a bus appeared! Then off we went on the bumpy, mostly unpaved road to Santa Elena. Loved the green green green views of farms and jungle along the way. BEAUTIFUL Costa Rica...

- Day 4 Santa Elena / Monteverde Cloud Forest
> Morning hike in the reserve was great but here we did find our guide to be a bit ... what... jaded? Too used to tourists, maybe? Bored? All the same, he did spot some fantastic wildlife for us that we would never have seen on our own, including the Resplendent Quetzal (several, in fact...) WOW! On this hike, we found there was a lot of standing around -- we might have liked a smaller group that went a bit further afield.
> "Night walk" -- it POURED rain on us, but we were prepared with rain gear, etc. The animals were not so keen to be out in the rain, so it was harder to spot things, but we saw snakes, spiders, Costa Rican porcupines and sloths all the same...
> Our B&B -- Grace & Renzo B&B -- was excellent. We talked a lot with Grace and enjoyed their hospitality.

- Day 5 Aventura Ziplining and transfer back to San Jose
> Great thing for thrill seekers! Screaming through the canopy -- don't miss the Mega Tarzan Swing -- HEART STOPPING! Good fun for us and the weather cooperated. We enjoyed getting to know other travelers in our group.
> The Interbus transfer back to San Jose was punctual, comfortable, and uneventful.

SO, overall, we had a fabulous trip thanks to Randall, Kimkim, and all the local service providers. Randall arranged exactly what we asked for -- a taste of Costa Rica on a limited time budget -- so all in all, we are very satisfied.

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Randall Jiménez, local specialist, responded to this review:

Hi Christie,

First of all, thank you for your detailed review and feedback. It is very important for us to read from our customers their experience while they traveled in our country and to find out how everything works.

It makes me really happy to read that you and Phil have enjoyed your trip and the services that we arranged for you. We hope to have the chance to welcome you again in the future and explore some other areas of our country.

Best,
Randall

Trip to Costa Rica · Costa Rica - Jul 21 - Jul 27, 2019

Traveler: Caroline M. - Local specialist: Randall Jiménez

Randall was fantastic from start to finish, his local knowledge and suggestions for tours and activities resulted in a fun filled 6 day itinerary as part of our family holiday to Costa Rica. The hotels, transfers and tours all went smoothly and communication throughout the booking process was clear and very easy.
Thank you Randall! We had a fantastic time and would recommend your services and KimKim to anyone looking to book a holiday to beautiful Costa Rica. Pura Vida!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Caroline,

I just want to thank you for your gentle comments. I am so glad to read that you feel very comfortable with the service that you received from us along the whole process.

It also makes me really happy that you, Daniel and your kids have had a great family vacation in Costa Rica and I hope that Harry has enjoyed his birthday celebration on board of the catamaran tour last Friday.

All the best to you and your family!

Randall

Trip to Costa Rica · Costa Rica - Jul 13 - Jul 23, 2019

Traveler: Garrett S. - Local specialist: Randall Jiménez

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great... read more

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great lunch. Wished it were longer!
Arenal Springs Resort: 5/5. Beautiful resort, nice rooms, nice hot springs, amazing breakfast.
Horseback/Waterfall: 5/5. Nice guide, great scenery, just the right length.
Arenal Hike + Tabacon Hot Springs: 5/5. Terrific guide, interesting history, saw red-eye leaf frog. Evening at hot springs was really relaxing, the buffet at Tabacon was just OK.
Sloth Tour: 3/5. Booked this on our own... seeing the first sloth was cool but after 2 hours they're kind of boring. Very nice restaurant stop at the end.
Car/Boat/Car trip to Monteverde: 5/5. Enjoyed practicing my Espanol with driver Hugo. Rough road, wouldn't want to drive this ourselves!
Hotel Ficus: 4/5. Nice room, lacked fan, restaurant was just OK, too pricey for dinner.
Twilight hike: 3/5. It was OK, but we got really wet and only saw bugs.
100% Aventura Ziplining: 5+/5. Whole family loved this! Tarzan swing at the end is a true test of courage.... just do it!
El Trapiche plantation tour: 5/5. Booked this on our own... very nice coffee/sugar farm tour with chocolate demo too, and tasty samples of everything.
Car trip to Manuel Antonio: 5/5. Private van, our driver Rafael was very friendly and took us to a great soda for lunch. And he stopped so we could see Croc Bridge - very cool!
Hotel Costa Verde: 5/5. Great location, spacious rooms, and plenty of monkeys!
Catamaran Cruise: 3/5. Nice day on the water, but the snorkeling is not really any good. Lots of hot, boring waiting before boarding the boat. We paid for the ship paparazzi photos and felt it was a ripoff for what we actually got. Lunch was decent, crew was friendly.
Espadilla Beach: 5/5. Great beach for relaxing and swimming. Rented cheap surfboards for the kids. Lots of monkeys here too!
Manuel Antonio National Park: 5/5. Beautiful, but prepare to get HOT and SWEATY. Lots of monkeys here.

Overall we had a great time and we could have never figured this all out without Randall. Thanks for the great adventures!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who... read more

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who are planning to travel with us in the future.

I wish you all the best to you and your family and when you are ready to plan your next vacation to Costa Rica, you know where to find me ;)

Best,
Randall

Best of Costa Rica - 14 Days · Costa Rica - Jul 8 - Jul 21, 2019

Traveler: Peter M. - Local specialist: Randall Jiménez

The coordination of drivers, guides and various excursions worked well: the drivers and guides were personable, knowledgeable, courteous and punctual. The experiences were interesting too as these naturalists were able to spot hidden creatures in the murky waters or shadowy trees and shrubbery such as sloths, caymans, monkeys, parrots, snakes, frogs, millipedes and a variety of birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Thank you Pete and Iringo for your comments, I appreciate your time sending you this review and we hope to have the chance to welcome you again in the near future and organize a new adventure.

Best,
Randall

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Jun 22 - Jun 30, 2019

Traveler: Michele R. - Local specialist: Randall Jiménez

My son and I spent 9 days in Costa Rica during the last week of June. Randall did an exceptional job arranging all our excursions and hotel accommodations. Randall was also extremely responsive in answering any of my questions. The 2 day white water rafting trip down the Paquare River was great! We also really enjoyed the zip lining and hot springs in La Fortuna. The Costa Verde hotel was beautiful in Manuel Antonio and we enjoyed kayaking, snorkeling, and surfing. Every adventure was wonderful and I would plan my next vacation through Kimkim. Thank you for a very memorable vacation!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Michele,

Thank you for your comments about your last trip to my country, it really makes me so happy that you and Zachary have enjoyed your vacations and the arrangements that we made for you. I knew you would love the overnight rafting trip, it is amazing to spend the night on the banks of the Pacuare River in the middle of the rainforest :)

We hope to have the chance to welcome you again in the near future.

Best,
Randall

Wildlife & Beaches in Costa Rica - 10 Days · Costa Rica - May 3 - May 16, 2019

Traveler: Rosy F. - Local specialist: Randall Jiménez

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good... read more

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good guide. The poor little village has a lot to learn if it wants to attract tourists and to get them to spend money rather than just walk through. There is so much competition in the world now for destinations that governments, local authorities and towns need to at the very least get on board or not bother and retain their own lifestyle.

The Caribbean coast would have been good for two days- five was too long especially at that time of year when the rainy season is starting. I am fit and active but not into dope, reggae, cheap food and surfing which seemed to be what was on offer. The hotel staff were a little surly ( one waitress was nice) . Despite being one of the few guests staying I was put into a dark downstairs room with no view of the sea ( there were balcony rooms which would have made the stay so much better) and the TV did not work. Very two star and was a low point in Costa Rica which coloured my overall impression of the country.

Avenal was a great area and I enjoyed the short time there. San Jose is clearly a city making a go of it in a period of transition. The Holiday In staff also need to go on a hospitality course. Just a few smiles would be good. The person selling tours in the lobby doesn't know how to smile. Facilities good and great location.

All in all Costa Rica was interesting. I stayed there about 5 days too long and while others have raved about the wild life, some huge conservation efforts are required to make it as good as Nepal, India, Borneo, Africa and the South Pacific, all places I have travelled. I got the feeling the country ( not Randall and the Kim Kim team) over promises and under delivers and I am not making making enthusiastic recommendations to others to travel there.

Good luck.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the... read more

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the Arenal Volcano and to the Caribbean coast too, understood that perhaps fewer days for you there might be the best and that the hotel in Puerto Viejo de Limon didn't fill up your expectations.

Again, thank you for giving us the chance of having you with us.

Best,
Randall

Wildlife and beaches · Costa Rica - May 22 - Jun 1, 2019

Traveler: Charis M. - Local specialist: Randall Jiménez

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging... read more

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging Bridges and waterfall tour. He was a fountain of knowledge and spotted so many things that would have gone unnoticed if we had done the walk by ourselves. He also shared some great photos via whatsapp after the tour as he had a good camera.

Our 3D2N stay at Laguna Lodge, Tortuguero. Our guide Alex was really knowledgeable too, and on two boat safaris we saw a huge number of animals and birds. The food at the lodge was delicious too.

All transfers between places were comfortable and on time, and the restaurants where we were being picked up from for each leg of the journey were fantastic. Selvica even had a butterfly sanctuary out the back!

We also loved Le Cameleon, the hotel we stayed at just south of Puerto Viejo. While we were there we took ourselves to the Jaguar Rescue centre and saw some amazing creatures, and on another day rented bicycles and cycled down the coast to Manzanillo, where we had miles of beaches to ourselves. We also loved Punta Uva beach - totally breathtaking! Whilst staying there we saw sloths and toucans daily, as well as a yellow eyelash viper on a hike in Cahuita.

We cannot wait to come back to Costa Rica and will definitely book through kimkim again.

Thank you!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Charis,

How nice to confirm that you and Mark had a great time in my country and that you enjoyed the activities, hotels, and transportation that we arranged for you. The last part of the trip on the Caribbean coast sounds amazing, to rent a bike and explore the beaches nearby is always a good idea, Punta Uva is one of my favorite beaches in the country.

I hope this has been a birthday that you keep on your memories for a very long long time.

All the best!
Randall

Trip to Costa Rica with Claire · Costa Rica - Apr 27 - May 3, 2019

Traveler: Michael S. - Local specialist: Randall Jiménez

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not... read more

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not have imagined any better. He had a great depth of knowledge and humility. I hope you call him out and let him know that he made the trip well worth the time. He had knowledge by the broader economy that no other guide could match. We was wonderful.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Michael,

Thank you for your review and feedback about the trip I am glad you and Claire had a good time in the country.

I am sorry that you were not comfortable having breakfast at the cattle coral the hotel in Arenal conditioned precisely to keep that impression, actually the name of the restaurant there is The Stable.

As far as the activities, I will make sure to pass your review also to Chris, your guide during the hiking tour.

I hope to have the chance to welcome you again in the future.

Best,
Randall

Trip to Costa Rica · Costa Rica - Dec 12 - Dec 21, 2018

Traveler: Carolin B. - Local specialist: Randall Jiménez

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica... read more

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica (Volcano, Rainforest, Cloud Forrest, Beaches, Nightwalks, Mountains, Rivers and lots of animals).

If you never been there just give Randall Information what you are looking for and your Budget, and he will create you an individual Trip whit everything in what you love. I got exactly what I was Looking for and I can recommend Kimkim and specially Rendall to everybody. Thank you again for the awesome Trip!!!

Caro

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Randall Jiménez, local specialist, responded to this review:

Hey Caro,

What a nice surprise to hear from you! I hope this year is treating you well.

Thank you so much for your feedback and gentle comments about the trip that we organized for you in December, it is great to read reviews like yours and confirm that you had a blast during your stay in my country and that you enjoyed what we organized for you Caro.

Let´s hope to have you again in our country in the future...all the best!

Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Apr 22 - Apr 27, 2019

Traveler: Judith B. - Local specialist: Randall Jiménez

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a... read more

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a taxi to join the others. Don Juan coffee chocolate tour very interesting and worthwhile.
We loved Costa Rica and especially it’s people
Judy and john

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Randall Jiménez, local specialist, responded to this review:

Hi Judy,

Thank you for your review of the trip. It is great that you have had a good time on your vacation and that you have enjoyed the areas you visited and the people you met.

We hope to have the chance to meet you again in the future.

Best,
Randall

Brett

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Brett F. - Local specialist: Randall Jiménez

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the... read more

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the stay at Grace and Renzo's B & B. Grace was such a fantastic host and gave superb advice on places to roam, visit and eat throughout the small town. She made what would have been a great leg of the tour into one of our favourite sections of the holiday. KimKim really excelled in their planning with every section of the vacation running smoothly and I wouldn't hesitate to recommend them to anyone travelling to Costa Rica.

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Randall Jiménez, local specialist, responded to this review:

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they... read more

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they will take care of my clients every time and I can see that you were not the exception.

We hope to have the opportunity to welcome you again in the near future on a new adventure.

Best regards,
Randall

Family-Friendly Arenal and Manuel Antonio National Park- 9 Days · Costa Rica - Mar 29 - Apr 6, 2019

Traveler: Isabella A. - Local specialist: Randall Jiménez

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations... read more

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations for activities and places to see during my stay. We didn't have any hiccups during our stay and all drivers arrived on time. When we first arrived at the airport, our driver even provided us with a folder of our itinerary and all vouches required for the trip. The organization was impeccable! In addition, the activities were awesome and my mom and I had a blast! Some activities included: volcano hike, hot springs, hanging bridges, waterfall hike, ziplining, butterfly garden, guided hike through Manuel Antonio park + more. I highly recommend Randall to help you plan your trip if you are thinking of going to Costa Rica and want to experience as much as possible. I definitely plan on using the Kimkim service again. Thanks Randall!

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Randall Jiménez, local specialist, responded to this review:

Dear Isabella,

First of all, I want to appreciate your comments and feedback about your trip, it really makes me really happy that you and your Mom could enjoy the trip from top to bottom, that is my goal every time someone contacts us interested in visiting our country and I am so glad you and your Mom have that feeling after your vacation.

Warm regards and thank you Isabella for trusting on us for the planning of your vacation.

Morag

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Morag C. - Local specialist: Randall Jiménez

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation... read more

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation in recommending your company and paticularly Randall for any persons planning a trip to Costa Rica.

The only suggestion I would make is on checking out in Manual Antonio we had to be out of our hotel at 11am and our transfer was at 2.00pm normally this would not be a problem but with the heat and humidity it would have been nice to have a later checkout or earlier transfer (we however did not see this a a negative in any way and did not reflect at all on our enjoyment of this holiday) it is merely a suggestion.

Thank you and Pura Vida

Morag and Brett

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Randall Jiménez, local specialist, responded to this review:

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San... read more

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San Jose, we are a small company in Costa Rica and we take all the feedback from our clients very seriously because it is the only way to improve our service.

All the best to you and Brett in the future and Pura Vida!!!

Randall

Eco-Adventure · Costa Rica - Mar 18 - Mar 26, 2019

Traveler: Julie C. - Local specialist: Randall Jiménez

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio... read more

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

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Randall Jiménez, local specialist, responded to this review:

Hi Julie,

Thank you for the feedback about your trip with us last month. I am glad that you and your group were happy with all the arrangements that we coordinated for you and that everything worked as it was planned.

We hope to have the chance to hear from you again in the near future and welcome you to our country with a new group.

All the best,
Randall

Trip · Costa Rica - Mar 15 - Mar 25, 2019

Traveler: Deidre C. - Local specialist: Randall Jiménez

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we... read more

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we were in Costa Rica. Quite simply Randall made this trip easy to plan and fun, fun, fun!! We knew what we wanted to do and he planned it and he was very professional all the way through as well answering and handling all of our questions and needs. I now will use KimKim for all our travel needs!! Thanks again Randall for making our trip so much fun! I highly recommend him!!

Deidre Collins

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Randall Jiménez, local specialist, responded to this review:

Thank you again Deidre for your kind comments, I am so glad you and Melanie had a good time in my country during your vacation and that you enjoyed all the services that we happily arranged for you.

I will be pleased to welcome you again in the near future on a new adventure that you want to take here, there are still many things to visit, see and do :)

Cheers and Pura Vida!!
Randall

Trip to Costa Rica · Costa Rica - Feb 9 - Feb 22, 2019

Traveler: Robert C. - Local specialist: Randall Jiménez

Overall, our trip to Costa Rica met our expectations, aside from a small number of issues.

First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome.

Now to the issues.

We had a miscommunication with Randall on the... read more

Overall, our trip to Costa Rica met our expectations, aside from a small number of issues.

First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome.

Now to the issues.

We had a miscommunication with Randall on the maximum luggage weight for our internal flights. We thought the 40 lb limit was just checked luggage and that we could also carry on up to 10 additional lbs. The reality was that 40 lbs was the total weight limit, including both checked and carry-on luggage. So, we ended up having to pay for extra weight on all internal flights. Also, the airline, SANSA, told us that several tour operators had special arrangements to allow for extra weight, but that our operator was unknown to them, so we felt let down by this situation. This was not a huge issue, but it was a hassle, and could have been avoided, we feel. We did have an e-mail exchange with Randall about weight limits prior to our trip, but as far as my e-mail record shows, my question about total weight was not clearly answered.

Second, on the morning/afternoon of February 14, KimKim had planned for us to have a tour of the Hanging Bridges and La Fortuna Waterfall, plus lunch. The lunch turned out to be at the same restaurant as the dinner they had planned the night before, and it would have been nice to have a different restaurant for variety. But the real issue was that KimKim had planned for us to have a second tour that day, starting at 3:10 PM: a hike to the base of Arenal. We were really looking forward to this second event, but the problem is that by the time we had finished lunch and got back to our hotel from the first planned activity, it was almost 5 PM! Aside from being too tired from the active morning events to do a hike to Arenal, we were way too late for the second event. So, we felt that they had tried to cram in too much on this day, and it was impossible to have both excursions. The bottom line is that this day was not well thought out and we had to miss a planned (and I assume, paid-for) excursion.

Third, I want to mention that several of the planned activities during our trip involved being picked up and dropped back off by busses that made the rounds to several hotels and thus were filled with many people requiring multiple stops that take a lot of time. It would have been nice to have had private cabs or other transport so we didn't have to wait for other people (both pick-up and drop-off) at other hotels. Although we were always ready early for pick-ups, other guests were late, and so the entire bus-load got delayed. Not fun.

Finally, the KimKIm description of the food tour in San Jose was way off: the food courses that we got were far fewer that described, and we were all hungry after the tour. For examples, the description we were provided by KimKim (and which we got before deciding to purchase this tour), said we would "..try a Costa Rican-style hamburger made with delicious homemade tomato and achiote bread." We did not have a hamburger at all during our tour. Additionally, we did not have a guaro tasting nor any sangria as described in the detailed itinerary. We even asked about the sangria and the guide said that would cost extra. There were other differences as well. Our guide did tell us that he was anxious to get home for a big soccer match that evening, so perhaps we got a shortened version of the tour, and we were too tired from our international flight that morning to push back. But since this was supposed to be our dinner, we missed out on most of the food we were expecting! Our guide was nice and informative, but the tour was certainly far less than what was described.

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Randall Jiménez, local specialist, responded to this review:

Hi Robert,

It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service.

I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell.

And for the activities on February 14th, the hanging... read more

Hi Robert,

It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service.

I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell.

And for the activities on February 14th, the hanging bridges tour and La Fortuna Waterfall tour has a duration of 5 hours including lunch and drop off in your hotel, so I don't understand how you arrived at the hotel until 5:00 pm that day when you supposed to be back at the hotel at 1:00 pm at the latest, and give you then enough time to rest and get ready for the 3:10 pm tour, that is the logistics that we use always for these mixed tours.

I am glad that despite those small things on your trip, you and your party had a good time in my country and we hope to have the chance to see you again in the future.

Best,
Randall

Trip to Costa Rica · Costa Rica - Mar 1 - Mar 10, 2019

Traveler: Celeste T. - Local specialist: Randall Jiménez

We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels... read more

We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels and activities, as well as a clear printed itinerary. Things were very well organized, and the drivers were all terrific. Every one of them showed up on time and gave us some great info about Costa Rica as well as more practical advice, such as where to eat.

We stayed at 4 different hotels. With the exception of one of them, they were lovely and comfortable. Even the sub-par hotel had a very friendly and helpful staff.

We did some hikes, visited the fabulous Tabacon Hot Springs, and went zip-lining for the first time. It was an amazing experience. The young guys at the Selvatura zip line were absolutely terrific. They calmed my jitters with their great instruction and terrific sense of humor. I felt perfectly safe, and the view was AWESOME!

Manuel Antonio National Park exceeded my expectations. I was concerned that it would be touristy and crowded. It certainly is a huge tourist attraction, and for good reason. The well maintained trails through the park make for a great way to see some fascinating wildlife. It is definitely worth it to go with a guide. And the beach at the park is fabulous. The crowds dissipate after a short while, and it is just a beautiful place to be.

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Randall Jiménez, local specialist, responded to this review:

Dear Celeste,

Thank you so much for your review. It makes me happy that you and the Schicks have had a good time during your stay in my country.

You had the chance to do some of the highlights in each area you visited and I am glad you enjoyed so much each of them.

We hope to welcome you again in the future and organize a great new adventure in some other areas of Costa Rica.

Best,
Randall

Costa Rica Self-Drive Adventure - 14 Days · Costa Rica - Feb 8 - Feb 17, 2019

Traveler: Nan T. - Local specialist: Randall Jiménez

We spent two weeks traveling around to multiple areas in Costa Rica. Randall helped us with a tremendous itinerary enjoying different climates and activities along the way. Some of the recommendations for dining were expensive and we didn't go to them as there were many choices available in each town. Beware the tour to Osa Pennisula is very remote, don't compare the accommodations to your standards! Drake Bay has only had electricity since 2007 and building codes are something they are not familiar with. That said, it was perfect and unspoiled.

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Randall Jiménez, local specialist, responded to this review:

Hi Nan,

I appreciate your email and feedback and to confirm that you enjoyed the vacation that we all put together.

Costa Rica is a small country but with many options for restaurants, I am glad you found some other good options where to enjoy our cuisine.

It will be great to have you again some other time in the future, there are still many other areas to explore here.

Best,
Randall

Trip to Costa Rica · Costa Rica - Dec 16 - Jan 1, 2019

Traveler: Marguerite R. - Local specialist: Randall Jiménez

The trip was well-planned by KimKim staff, and was very enjoyable. The few snags we ran into were quickly corrected. Randall was very attentive.

We especially enjoyed our time in Monteverde, perhaps because the chilly wind and clouds are what we're accustomed to in the U.S. Pacific Northwest. The day at Selvatura was fabulous - the nature hike, led by Juan, introduced us to many plants and symbiotic systems. Zip-lining was fabulous (team of about a dozen energetic guides). Grace and... read more

The trip was well-planned by KimKim staff, and was very enjoyable. The few snags we ran into were quickly corrected. Randall was very attentive.

We especially enjoyed our time in Monteverde, perhaps because the chilly wind and clouds are what we're accustomed to in the U.S. Pacific Northwest. The day at Selvatura was fabulous - the nature hike, led by Juan, introduced us to many plants and symbiotic systems. Zip-lining was fabulous (team of about a dozen energetic guides). Grace and Renzo were excellent hosts at El Viandante, and gave very helpful advice on getting around the town.

We also enjoyed the hike at Volcan Arenal, led by Esteban. Our driver kindly stopped the van on the drive there so we could see howler monkeys and coati. Jimmy, another driver, was happy to answer our many questions, and he stopped so we could see a sloth up close at a produce stand. The chocolate-making tour and Proyecto Asis were interesting (guides Kyle (?) and Hector, respectively).

At Manuel Antonio we loved seeing all the animals right outside our hotel room. We never tired of watching iguanas and birds. Our tour of the national park, on Christmas Day, was too crowded to properly enjoy it. Our guide, Milo, was very good.

Rancho Corcovado was complicated. Our itinerary did not specify how we were to get from Sierpe to Rancho Corcovado, and our driver did not know where to leave us. When he learned where we would be staying, he knew which of the two boat landings we needed to get to. But we didn't know when our boat would arrive or how to recognize it. Between Randall's help and a call to the hotel, we got there. Boating on the river was pleasant, but getting through the surf was scary and unexpected (it took the driver two tries to make it through the waves). The hotel room had either no hot water, or scalding water. Sometimes no water at all. The food was very good, the trip to P. N. Corcovado was wonderful (Luis was an excellent guide) and the snorkeling was spectacular (excellent guides - Carol and a woman whose name I did not catch). There was an upsetting incident one night when angry people visited our next-door neighbors. All in all, the trip to Corcovado involved very good times and the least pleasant times, as well.

Our drivers were all good - Ricardo, Christian, Andres. The Hotel Don Carlos was a lovely secluded place in San Jose. We found a very good lunch at Cafe Rojo near the hotel, and spent a pleasant morning at Zoologico y Jardin Botanico Nacional.

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Randall Jiménez, local specialist, responded to this review:

Hi Marguerite,

I want to thank you for your feedback about your trip to my country with your family last December. It makes me happy that you have enjoyed the trip despite the minutes of uncertainty on the motorboat connection to Corcovado.

I really appreciate your comments about Rancho Corcovado and the problems that you had with the water, we will make sure to follow up with the hotel about this.

I have no more to say than thank you for trusting on us for the arrangements of your family vacation, we hope to have the chance to welcome you again in the future.

Best,
Randall

Group departure - Costa Rica Coast to Coast: Biking, Hiking, Rafting and Kayaking - 12 Days · Costa Rica - Jan 4 - Jan 15, 2019

Traveler: Anne T. - Local specialist: Randall Jiménez

We had an amazing adventure trip from start to finish.
Great communication from Rendell who took on board what we wanted to do. It was far better than we expected.
Fez our guide was absolutely fantastic along with our drivers and extra guides especially Martine who guided us on our long hike.
All food, all accommodation was brilliant.
Everyone was so friendly and made our trip truly wonderful. Thank you all at coast to coast.

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Randall Jiménez, local specialist, responded to this review:

Dear Anne,

Thank you for your review and pictures, those are great!!!! I will make sure to share them with Fez, Mauricio and Martin.

We all are very happy that you have enjoyed your trip and we hope that you keep these good memories for this experience for a very long time.

Best,
Randall

Karen

Group departure - Costa Rica Coast to Coast: Biking, Hiking, Rafting and Kayaking - 12 Days · Costa Rica - Jan 4 - Jan 15, 2019

Traveler: Karen M. - Local specialist: Randall Jiménez

Everything was very well organised from the time we arrived in Costa Rica to the moment we were taken to the airport for our return home. Randall listened to what we wanted and came up with a trip that suited all of us in the timescale that we had. We enjoyed staying in all different types of accommodation from hotels, lodges, a boardinghouse and campsites. Some of the best meals we had were home cooked, using fresh local produce. It was a great way of seeing this amazing country, the... read more

Everything was very well organised from the time we arrived in Costa Rica to the moment we were taken to the airport for our return home. Randall listened to what we wanted and came up with a trip that suited all of us in the timescale that we had. We enjoyed staying in all different types of accommodation from hotels, lodges, a boardinghouse and campsites. Some of the best meals we had were home cooked, using fresh local produce. It was a great way of seeing this amazing country, the activities were far from easy (cycling, hiking and rafting) but we had a real sense of achievement when we reached the end. Fez was an excellent guide, full of knowledge as well as being encouraging and understanding. He made sure we always had everything we needed and was happy to arrange any other activities we wanted to do. He always had time to chat, joined in with card games in the evening and generally made us all feel welcome.
I would thoroughly recommend this holiday to anyone looking for a more active break, I never thought I would be cycling through a banana plantation and crossing bridges and rivers or hiking through a jungle but the scenery is breathtaking and all the animals you see along the way is an added bonus.

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Randall Jiménez, local specialist, responded to this review:

Dear Karen,

I want to appreciate your review about the trip and your experience traveling with us.

We all are very happy that you have challenged yourself on this trip and have felt the satisfaction of crossing the country by your own human-powered - well done!! but the most important thing, that you have enjoyed your trip from top to bottom, that was our goal.

We hope to have the chance to welcome you again in our country in a near future.

Best,
Randall

PS: Fez explained to me the... read more

Dear Karen,

I want to appreciate your review about the trip and your experience traveling with us.

We all are very happy that you have challenged yourself on this trip and have felt the satisfaction of crossing the country by your own human-powered - well done!! but the most important thing, that you have enjoyed your trip from top to bottom, that was our goal.

We hope to have the chance to welcome you again in our country in a near future.

Best,
Randall

PS: Fez explained to me the graphics about the distances that you drew on the questionnaires that you completed after the trip - very funny

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Dec 27 - Jan 5, 2019

Traveler: Joseph F. - Local specialist: Randall Jiménez

Our Costa Rica trip was awesome and excellently put together and organized by Randall. Everything went exactly according to plan and the quality of the guides on the various tours and activities were first class.
Everything from our pick up at the airport, to our final drop off was precisely on time and all guides and drivers spoke excellent English which made communication so much easier.
We have absolutely no issues or complaints regarding any aspect of the trip and would absolutely recommend kimkim to anyone seeking a high quality tailor made trip to an exotic destination.

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Randall Jiménez, local specialist, responded to this review:

Hi Joe,

Thank you for your feedback about the trip. I am so glad that you, Tarina & Ryan have enjoyed the vacation that we organized for you and we hope this is not the last time we have the chance to welcome you in our country.

Warm regards,
Randall

Natural wonders · Costa Rica - Dec 26 - Jan 1, 2019

Traveler: B P. - Local specialist: Randall Jiménez

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa... read more

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa Aventura. He was a pro at spotting all kinds of wildlife including fascinating birds, monkeys and even a crocodile. He was very knowledgeable and accommodating.

One of my favorite places was Tabacon hot springs. I wish we had gotten there earlier in the day so we could see it in the daylight, but even sitting in the hot river and pools at night was wonderful! I wish I had known to bring water shoes here, the bottom is rocky.

We loved our hotel, Montana de Fuego, with lovely pools, spa and individual bungalows overlooking the volcano. The staff there was very helpful and friendly, especially Veronica.

Our two days in the Monteverde Cloud Forest were also fun and fascinating.
One of our favorite activities was the zip line tour at Selvatura park. Even my husband who is afraid of heights felt secure enough to do the zip lines. This is a huge and very well run operation and even with lots of tourists they moved us through quickly and safely. It was amazing "flying" over the forest. We also took the short butterfly walk there which was interesting and the butterflies were incredibly beautiful and even landed on your hand if you were still enough.

We took a night hike with a guide at the Monteverde Wildlife Reserve and got to see a sloth in (slow) motion thanks to the eagle eye and strong flashlight of our guide there.
Our final day was a nature hike with Javier of Monteverde Experts, and he certainly was one. He knew every tree, every bird, every reptile and again helped us spot a sloth high up in the canopy.

And finally, we took several lovely drives with the Coast to Coast driver, Jose, who navigated very bumpy roads and long distances with a happy attitude and willingness to answer all questions and stop whenever we wanted to take photos.
This was really a fantastic Costa Rican advanture.

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Randall Jiménez, local specialist, responded to this review:

Dear Beth,

It is great to hear from you after your trip to my country and read your review - you just made my day!

I am so glad that you and your family have finally enjoyed the trip that we started planning for you many months ago and to confirm that the wait worths it :)

I will make sure to pass your comments to the people involved in the success of your trip, I know we are very lucky to have such a dedicated people working with us.

Finally, I want to wish you and your family a great... read more

Dear Beth,

It is great to hear from you after your trip to my country and read your review - you just made my day!

I am so glad that you and your family have finally enjoyed the trip that we started planning for you many months ago and to confirm that the wait worths it :)

I will make sure to pass your comments to the people involved in the success of your trip, I know we are very lucky to have such a dedicated people working with us.

Finally, I want to wish you and your family a great 2019 and we hope to have the chance to welcome you again in the future.

Warm regards and Pura Vida!!

Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Dec 16 - Dec 23, 2018

Traveler: Chris L. - Local specialist: Randall Jiménez

I did some research on the Internet on where to go in Costa Rica, gave Kimkim my preferences and date of arrival/departure. Randall took it over from there and came up with a perfect itinerary for us.

Before we left we received the detailed itinerary from kimkim, airport pick up was on time, as well as the rest of the private transport pickup. Hotels were clean and comfortable, the guides were knowledgeable and friendly. No complaints whatsoever.

Highly recommended.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Chris,

I appreciate your feedback about the trip and also about your experience in booking your family vacation through kimkim.

It makes me happy that everything works as it was planned during the time that you spent in my country.

We hope to have the chance to welcome your family again in a near future on a new adventure in Costa Rica.

Best,
Randall

Ultimate Costa Rica Honeymoon - 10 Days · Costa Rica - Dec 7 - Dec 16, 2018

Traveler: Hebba D. - Local specialist: Randall Jiménez

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let... read more

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let visitors know the length of time for the drives we had no idea and found ourselves on 3-4 hours drives (which we didn’t mind, but would have packed some snacks!). Our accommodations were stunning in
La Fortuna we stayed at the beautiful Tabacon. Our white water rafting trip was amazing and the local farm they took us to for lunch was an amazing highlight. Wave Expeditions are amazing and we highly recommend you book with them if wanting to do a white water tour. Very thorough in safety recommendations, good equipment, great guides and an amazing experience. We also went on the Volcano hike - although really interesting we found that our guide wasn’t that engaged in the hike and didn’t realize we were the last hike of the day so all of the animals were tucked away (I would recommend making sure you get an early tour if you do this hike). We would have loved to do the hanging bridges and ziplining here but unfortunately we didn’t.

We then went to Monteverde which was amazing! Wow is all we can say when thinking about Monteverde Lodge and Gardens. The lodge itself was amazing, the gardens spectacular and we had a great corner balcony room. It is also amazing that they have a butterfly garden in the hotel! The staff was amazing and surprised us with a dinner in the butterfly garden for our honeymoon. We also did the Cloud forest hike with Monteverde Experts - amazing tour guide. He was so passionate and really took his time to show us everything - if you do this excursion make sure to use this company. We also did horse back riding which we weren’t too crazy about - it was again the last tour of the day we found our horses to be tired and barely moving and again not much to see. Our guides also didnt explain much to us - in hindsight we would have omitted this although we did request for it to be booked and would have rathered book the hanging bridges etc.

We then made the trip to Manuel Antonio - which was an incredibly long drive 7 hours when it was supposed to be nor more than 4. Although this was a slight setback we fell in love with Manuel Antonio right away. We stayed at Makanda which is an amazing resort with amazing staff- we were treated like royalty and would highly recommend staying here. We visited a local beach recommended by one of the staff members at Makanda and loved it and also visited Ronny’s Place (amazing dinner venue with incredible sunset view), Emilo’s Cafe (amazing seafood) and The Wagon (amazing pizza). We had a tour organized for Sea kayaking and snorkelling - although we enjoyed this (physically challenging) our tour guide wasn’t the greatest he indicated he was feeling under the weather and stayed in his kayak while pointing at a rock we should swim towards to see fish, we would have liked to have someone in the water to tell us what we were looking at. He also told us we need to be back in the kayaks in 20 minutes and then proceeded to paddle back. We had thought this would be an entire morning event as indicated on our itinerary but ended up having our kayak, snorkel and lunch all by 11:30 am...in hindsight we would have either booked through a different company, done a different excursion or discovered more of Manuel Antonio on our own. Despite this we still loved the snorkelling but would recommend that they get new life jackets and clean their snorkels.

Randall was amazing to work with and we thoroughly enjoyed booking through KimKim they made the process so easy for us and would absolutely use them again if booking another trip to Costa Rica. Thanks Randall for all of your hard work and being so helpful with organizing our honeymoon!

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Randall Jiménez, local specialist, responded to this review:

Dear Hebba and Steve,

I appreciate your feedback and confirm that you had a good time and enjoy every hotel that we arranged for you and most of the activities.

Again I want to apologize for the long drive from Monteverde to Manuel Antonio, we talked with the owner of the transportation company and he suggested us to inform that the drives during the peak season might take a little bit longer because of the number of travelers but we are looking for a different company of transportation... read more

Dear Hebba and Steve,

I appreciate your feedback and confirm that you had a good time and enjoy every hotel that we arranged for you and most of the activities.

Again I want to apologize for the long drive from Monteverde to Manuel Antonio, we talked with the owner of the transportation company and he suggested us to inform that the drives during the peak season might take a little bit longer because of the number of travelers but we are looking for a different company of transportation that can guarantee a more current timing.

Well guys, it was a pleasure for me to assist you with the arrangements of your honeymoon and show you a little bit of the marvelous that we have here. I wish you all the best for 2019 and we hope to hear from you again in a near future.

Best,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Nov 17 - Nov 26, 2018

Traveler: sally c. - Local specialist: Randall Jiménez

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do... read more

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do without the walk down to the waterfall as the crowds were a real turn off.

Biking with Arenal Bike Company was nice.

Monteverde Lodge and Garden was really nice, very quiet and the grounds were impressive and the proximity to town was ideal for walking to restaurants.

We opted for another zipline which we booked through the hotel, Sky Adventure would have been fine but nobody mentioned how cold it would at that high location.

The horseback riding was one of our favorite tours, we had a private guide which made a huge difference.

Si Como No was a huge hit with my daughter. The only tour we had was to the Manual Antonio Park was fine but could didn't care for the crowds.

Randall did a great job but would have appreciated a bit more information on what to expect on each tour and how long each tour would last. Aside from that, he did a great job.

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Randall Jiménez, local specialist, responded to this review:

Dear Sally,

Thank you so much for your comments, your feedback will help us to improve our service and make sure to be more informative to our next clients.

It makes me happy to read that you had a good time and that are now back and safe at home with good memories of your trip, we hope to have the chance to welcome again on a new adventure.

Best,
Randall

Tortuguero & Puerto Viejo - 7 Days · Costa Rica - Sep 8 - Sep 14, 2018

Traveler: Henna G. - Local specialist: Randall Jiménez

The booking process was easy; Randall was very responsive and able to fulfill all our requests. All activities were well organized and transfers ran smoothly. Costa Rica's beauty takes your breath away! Our Tortuguero guide Rolando from the Laguna Lodge hotel was one of the best ones we've ever had. We even saw a giant sea turtle lay eggs - such a wonderful experience. Thank you!

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Randall Jiménez, local specialist, responded to this review:

Dear Henna,

I want to appreciate your feedback after the finalization of your trip to my country. I am so glad that you had a good time during your visit and that you also had the chance to see the sea turtle on the beach doing its nest, it is definitely a lifetime experience.

Best regards and I hope to welcome you again in the future!
Randall

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Aug 28 - Sep 4, 2018

Traveler: Stephen M. - Local specialist: Randall Jiménez

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups,... read more

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups, drop offs, hotels, trips, meals etc). I was also given a detailed trip plan upon arrival meaning that I knew exactly where I had to be and when. In the end, I experienced many of the things Costa Rica had to offer and had a fantastic time. I would very much recommend kimkim.

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Randall Jiménez, local specialist, responded to this review:

Dear Stephen,

It makes me really happy to read your comments and that you have enjoyed your vacations as you mentioned in your review keeping always a good balance of different experiences along the trip. I hope to have the chance to welcome you again in a near future - Pura Vida!!!

Randall

Costa rica · Costa Rica - Aug 1 - Aug 6, 2018

Traveler: Andy H. - Local specialist: Randall Jiménez

To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge.

I really didn’t need to worry at all.

We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos... read more

To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge.

I really didn’t need to worry at all.

We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos just don’t do it justice so I won’t even try. What can be said for definite is that I’d totally trust Kimkim again and, above all Randall is a total legend who sorted everything out to perfection. All the cogs and wheels that needed to turn at the same time did like clockwork and it’s all gone without a hitch. We were met at the chaotic airport after a gruelling 10 hr flight with 2 tired kids, by a lovely friendly guy who got us to our hotel. The next day we started the 3 day tour of a lifetime to Tortuguero National Park, just as Randall had recommended, it was one of those life moments to never be forgotten - the moment lasted 3 days though.

Everywhere Randall has booked for us was expecting us and we just had to get ourselves to the agreed place to find everything ready, and taken care of for us. We found ourselves on the best trips with the best guides while others struggled in the heat.

It’s hard to know what else to say, other than Randall totally made this holiday, I can’t recommend him highly enough and if we come back, and we’d very much like to, I know who to get in touch with.

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Randall Jiménez, local specialist, responded to this review:

Dear Andy,

I really appreciate your comments and the review about the whole process, since the first day that you contacted kimkim to this day. It is very moving to read your review Andy.

We thank you for trusting us and for giving us the opportunity to organize your family vacation. I will certainly be more than happy to welcome you again in our country and design a new adventure in this tinny but diverse paradise.

All the best to you and your family and I hope you have a nice flight back home tomorrow...see you soon and Pura Vida for visiting us!

Randall

Michelle

7 Day Mother/Son trip in Costa Rica · Costa Rica - Jun 10 - Jun 17, 2018

Traveler: Michelle D. - Local specialist: Randall Jiménez

We had a wonderful trip, my son LOVED the zip line and the horseback riding. We also booked a chocolate tour in La Fortuna, and a naturalist-led tour of the rainforest in Manuel Antonio. All of the hotels were great, in perfect locations. I was a single mom traveling with my 9 year old son, and I felt safe the entire time. Thank you for setting everything up for us, it will be a trip we never forget :)

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Randall Jiménez, local specialist, responded to this review:

Thank you Michelle for giving us the opportunity to welcome you and your son in our country and organize a vacation, that it makes me really happy to read, any of you will not forget...all the best and Pura Vida!! - Randall

Federica

Nature and adventure · Costa Rica - Mar 8 - Mar 23, 2018

Traveler: Federica M. - Local specialist: Randall Jiménez

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up... read more

We have recently returned from two weeks in Costa Rica and we loved it!
From day one the communication with Randall was amazing. He got back to all of my messages within hours. His speed and kind way were really helpful. We booked the trip a few months ahead and Randall kept in touch with us leading up to it, a nice touch. 

When we arrived in Costa Rica, again everything was very well organised and Randall always kept us up to date with those couple of minor changes in flights or pick up times we encountered. Nothing ever seemed an inconvenience for him and it was great to know I could message him if needed.

In terms of the holiday itself, the places we visited were beautiful. Cloud forest, jungle, Pacific and Atlantic coasts. Lots of animals and activities everywhere plus time to relax. The holiday really ticked all the boxes.

Costa Rica is a stunning country and the way of life there is something I have taken home with me.. Pura Vida!!

 

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Randall Jiménez, local specialist, responded to this review:

Dear Federica,

I want to thank you so much your feedback about the trip and for sharing your experience, it really makes me so happy that you and James have enjoyed the arrangements that we did for your vacation, I just hope to have the chance to welcome you again in a future in my country and meet you in person this time.

Greetings from Costa Rica & Pura Vida!!! :)

Randall

Trip to Costa Rica · Costa Rica - Mar 13 - Mar 20, 2018

Traveler: Debra H. - Local specialist: Randall Jiménez

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from... read more

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from OK to terrible. The Country Inn in San Jose was fine. There was no real restaurant to have dinner at night. The casino next door that did have dinner, was not an appropriate place to have my young son visit.

The hotel in La Fortuna, was serviceable. We did not enjoy the bunkhouse feel of the room. Although the grounds were nice, the hotel room was just ok. Again, there was no restaurant for dinner and we had to walk to town in the dark when we arrived, not knowing where we were going.

Finally, the hotel in Puerto Viejo, the Cariblue, was terrible. Even though we switched rooms, the second room had roaches, had a shower that didn't drain well, curtains that didn't provide privacy and was generally built with old shoddy materials. It was really depressing. And although it had views of the ocean, they were across a busy road with loud motorcycles, construction trucks and other vehicles. It was very loud all night. We did call Coast to Coast about our disappointment, but nothing was done. We felt trapped and frustrated.

I have to say that in my dealings with Randall prior to our trip, I felt he tried very hard to meet our expectations for our trip. However, we obviously were not on the same page (with him or Kim Kim) regarding what I wanted for our vacation in terms of accommodations and beach feel. We expected to stay at much higher quality hotels, like at the Tabacon where we enjoyed the hot springs. And, the Caribbean side was not what I was looking for during the "beach" portion of our vacation. We found the Caribbean much more suited to the "surfer" crowd and was not appropriate for the family vacation we wanted. It was a real party scene and not the tranquil wide open beaches we were hoping to relax on. Most of our tour guides told us that that would be found on the Pacific side. We were really upset that we spent most of our time on the Caribbean. Also we also did not realize that we would be in a van for over 12 hours (at least 4 hours through a congested commercial area that was not very attractive) getting from one location to another. I wished that had been made clear.

In terms of our dealings with Coast to Coast in Costa Rica, I have mixed reviews. Our driver, Jose, was always on time, was very knowledgeable and stopped at restaurants he knew along the way for lunch/snacks. We really appreciated that. However, we did not enjoy being in his older, loud van for 8 hours. We also found him to be an aggressive driver and he seemed upset when we told him to be more careful. We also found him moody, especially after the trip back to San Jose, after we had complained about our hotel to Randall. This made for an unpleasant ride back.

I put the blame on Kim Kim, Coast to Coast and myself for not discerning or appropriately communicating what we were getting/asking for. You should let your customers know that you provide middle of the road accommodations for a middle market. I will not recommend any of your companies to my friends.

Debra Hernandez

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Randall Jiménez, local specialist, responded to this review:

Hi Debra,

I would like to thank you so much for your comments. As I always say, it is quite important to us to receive completely honest feedback.

In Costa Rica, the fortunes of hotels can change very quickly and when we receive complaints, we like to act quickly. We will certainly be looking into making a new site inspection, mainly to the hotel Cariblue on the Caribbean coast, which is ranked within the best 10 hotels in that area and I always try to offer trips that are perfectly... read more

Hi Debra,

I would like to thank you so much for your comments. As I always say, it is quite important to us to receive completely honest feedback.

In Costa Rica, the fortunes of hotels can change very quickly and when we receive complaints, we like to act quickly. We will certainly be looking into making a new site inspection, mainly to the hotel Cariblue on the Caribbean coast, which is ranked within the best 10 hotels in that area and I always try to offer trips that are perfectly tailored to my travelers interests, and as you very much wanted to experience the Afro-Caribbean culture of Puerto Viejo, I made sure to include it in your trip. However, I apologize for not setting more realistic expectations for the limited variety of hotels available in this lesser-known part of the country. While clean and safe, there are other areas in Costa Rica that would have better suited your accommodation and beach preferences had our communication been clearer on what your expectations were. Moving forward I will be sure to educate my travellers on this subject so we can both be sure the destinations perfectly suit their travel styles.

As you said, perhaps the Pacific coast would be a better area for you to stay and I mentioned that to your husband when he called us the day that you arrived in Puerto Viejo, for an obvious reason, we could not take you that day from one coast to the other which was the only option that I think you would be happy to.

As far as the driver from Arenal at 8:00 am to the Caribbean coast, you had included that day a 2- hours tour in the middle to the Sloth Sanctuary, that is the reason why you arrived at the Caribbean coast about 4:30 pm, 8 hours and a half after you were picked up in Arenal

I am very sorry to hear about the bad feeling that you have at the end of the trip because the most important thing to me is to create unforgettable vacations for people who visit us. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can only improve on this with feedback from clients.

Best regards,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Feb 21 - Feb 27, 2018

Traveler: SHENG L. - Local specialist: Randall Jiménez

Randall has been very responsible in tailoring our tour according to my request, with many back and forth. It’s been a great pleasure to work with him on putting the tour together.

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Randall Jiménez, local specialist, responded to this review:

Dear Sheng,

Thank you so much for your review, it makes me so happy that you felt satisfied with the service received from me along this process and that at the end, you and your parents had a nice experience during your visit to my country, that was my main goal.

I hope to have the chance to welcome you again in a near future on a new adventure.

Best,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Dec 29 - Jan 6, 2018

Traveler: Teresa K. - Local specialist: Randall Jiménez

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The... read more

We had a fabulous trip. I had asked for an active, adventurous itinerary, and that's exactly what we got. I'd have to say the highlight was river rafting, and camping on the river. It was gorgeous and fun and our guide Maurice was absolutely fabulous. He was a great guide on the river and fun companion, sharing lots of interesting things about the river, animals and Costa Rica. The food was excellent and the camp was comfortable, the rafting was exciting but we felt safe throughout.

The trip to La Fortuna was easy, and our guide Roy for the hanging bridges and waterfall was great. We really appreciated that he wasn't in a rush and that we could take our time through the woods and enjoy. He had interesting information to share about all the animals we saw.

The ziplining was fun and enjoyed by all. It was great to have the woods all to ourselves, and was a good experience even in the rain.

The only glitch in our trip was the trip from Arenal to Quepos. Initially a vehicle that was too small for our group was sent, so we had to wait about 45 minutes for a 2nd vehicle. We all fit in the 2nd vehicle, but not by much - it was very cramped, and the driver was not smooth.

Our time on the coast was lovely - snorkeling was fun, and it was good to have a day on our own. We organized a night hike for ourselves which was also fun.

We reached out to Randall partway through the trip to change our hotel in San Jose for the return. The KC hotel was not in a neighborhood where we could easily walk to restaurants, and we got hassled a bit when we were out even though it was not late. He was very accomodating, booked us in the Sleep Inn which was perfect. We were able to walk to a nice restaurant for our final dinner in San Jose. I also appreciate that he was able to hold a spot on the tour for my husband, as he wasn't sure he'd be able to join us til just a couple of weeks before the trip. Overall he was very helpful and a pleasure to work with.

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Randall Jiménez, local specialist, responded to this review:

Dear Kristin,

I would like to thank you so much for your additional comments. It is very refreshing to have clients be completely honest and for the transfer from Arenal to Manuel Antonio, I am very sorry to hear about this. We will take your comments very seriously as we are a small company but one that prides itself on the service we offer and we can only improve on this with feedback from clients.

Many thanks. We hope you will come and visit us again in the future.

Best regards,
Randall