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active 3 hours ago

Randall Jiménez

Phrases like “The trip was wonderful beyond my dreams”, “I came back home being a different person…I have grown physically, mentally, emotionally and spiritually”, “A job well done my friend”, “Best time of my life” just reaffirm why I feel so passionate about my job.

Working in Tourism for more than 25 years has provided me an extensive knowledge of the country allowing me to assist many clients during all these years and to have quite a following of clients who return again and again as well as many who refer their friends and family.

What places and activities do you specialize in?

"Rainforest, cloud forest, volcanoes, rivers, small villages, all Costa Rican National Parks and its surroundings. As far as activities, we specialize in mountain biking trips, hikes, rafting but we do also arrange all the amazing activities our country offers, included: safari float, zip lining, waterfall rapelling, caving, surfing, kayaking, snorkeling, etc."

How did you get involved in travel?

"I have recognized after the years how more and more people opt for active and physical lifestyles, the attitudes towards vacations have changed. On the itineraries that I design, I concentrate on providing a variety of activities designed to introduce our guests to Costa Rica in the most interesting and unusual ways.

Attention to detail and commitment to quality is key and guarantee that your vacation will exactly meets your expectations. If you are considering to travel to Costa Rica, just let me know what you are looking for and I will make sure to design an itinerary and make your desires a reality. "

Please share a unique travel experience you will never forget.

"The overnight at El Nido del Tigre or The Tiger's Nest, which is the campsite that we have in the middle of the jungle, on the banks of the Pacuare River. This is quite a unique experience and one that nobody regrets, just to spend the night surrounded by the sounds of the rain forest and the river, it is an amazing experience."

Randall is part of the following groups: Costa Rica Travel Agents, Costa Rica Family Travel Agents
Top itineraries and travel advice
Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days
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Highlights of Costa Rica: Arenal, Monteverde & Manuel Antonio - 9 Days
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Family itineraries
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Family-Friendly Arenal and Manuel Antonio National Park- 9 Days
Fun for the whole family, this itinerary covers two of Costa Rica's most famous areas. Arenal and Manuel Antonio are some of the best representations of Costa Rica; Arenal area...
Volcano & Pacific Beach Family Adventure - 6 Days
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The Osa Peninsula is located in one of the most remote areas of Costa Rica and is home to windswept beaches, virgin rainforest, and exotic wildlife. Over five days you'll...
Osa Peninsula: Luxury Getaway and Jungle Adventure - 7 Days
Corcovado National Park, located on Costa Rica's remote Osa Peninsula, is one of the most biodiverse places on earth. It's the perfect spot for jungle exploration, and this...
Costa Rica Luxury & Nature Tour - 10 Days
This adventurous itinerary checks off four of Costa Rica’s key regions. Raft down some of the world’s best rapids, head to Arenal for hikes and hot springs, and lounge on the...
Road trip itineraries
Arenal Expedition Self Drive Tour - 4 Days
This itinerary is one of the shortest, yet most action-packed options for travelers looking for a compact Costa Rica experience. Zip-line, rappel, and horseback ride your way...
Classic Costa Rica: 7-Day Self-Drive Tour
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Recent trip reviews for Randall

The trip was excellent. We worked with Randa...
Costa Rica | Nov 18 - Nov 22, 2023

C
Colin C.
Menlo Park, CA | Reviewed on Dec 03, 2023
The trip was excellent. We worked with Randall to plan out three days of activities and transfers, and our family had a great experience. I think it would be valuable for the trip planner to check in at some point during the trip to see how things are going. The logistics ended up working out great, but I wouldn't say that we felt like we had someone watching out to make sure it went well -- maybe that was true behind the scenes. In terms of the activities, the hike on the volcano was... Read more

The trip was excellent. We worked with Randall to plan out three days of activities and transfers, and our family had a great experience. I think it would be valuable for the trip planner to check in at some point during the trip to see how things are going. The logistics ended up working out great, but I wouldn't say that we felt like we had someone watching out to make sure it went well -- maybe that was true behind the scenes.

In terms of the activities, the hike on the volcano was good but shorter than I would have expected. The guide was excellent -- really knew his stuff.

The multi-adventure day was amazing -- the adventure provider was Arenal Mundo Aventura. the van dropped us off there and we had a full day of hiking to a waterfall (and swimming) followed by ziplining, followed by rappelling followed by horseback riding. We definitely got our money's worth! The rappelling didn't feel super-safe -- we found ourselves asking if the ropes were old, if the knots were tied, if the ladder would hold -- but we made it. The last part where you go to a traditional village is a little bit misleading in the description of the tour -- we thought that we would be eating a traditional meal, but you actually go to a shop where you can buy things and then you go to the adventure part restaurant and have food. All in all it was a great experience.

Activity Reviews
Guided Hike in Arenal Volcano
Guided Hike in Arenal Volcano
Arenal/La Fortuna
Quality of Experience
Spectacular hike. We thought it would be longer than it actually was.
Guides, Drivers and Staff
Transport
Full Day of Adventure in Arenal Mundo Aventura Park
Full Day of Adventure in Arenal Mundo Aventura Park
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Dec 04, 2023

Thank you Colin for your feedback about your family trip, we are glad that you all had a good time with the arrangements that we made previously for you.

Just for you to know, there is a whole team behind the scenes checking with the local tour operators, transportation companies, and hotels that everything is running as it was planned to guarantee precisely, that you don't have a problem along your trip with us.

We hope that your family returns in the future to our country and explores new areas.

Best,
Randall

We had an amazing time doing the coast to coa...
Costa Rica | Nov 13 - Nov 24, 2023

Paul
Paul G.
United Kingdom | Reviewed on Dec 01, 2023
We had an amazing time doing the coast to coast trip across Costa Rica everything run smoothly from start to finish our guides Dani , Jose and Memo where fantastic and speak perfectly good English nothing was to much trouble the food that they prepared in the evenings, was excellent all are very knowledgeable and kept us updated on the wildlife and facts I wouldn’t hesitate to use Kim Kim again Read more

We had an amazing time doing the coast to coast trip across Costa Rica everything run smoothly from start to finish our guides Dani , Jose and Memo where fantastic and speak perfectly good English nothing was to much trouble the food that they prepared in the evenings, was excellent all are very knowledgeable and kept us updated on the wildlife and facts I wouldn’t hesitate to use Kim Kim again

Hotel Review
El Nido del Tigre Camping
Linda Vista

This place is amazing it’s good to go back to basics as there is no phone service no wi-Fi but it’s full of wildlife and things to see ie the river crossing, waterfalls watching other people tackle the white water rapids in rafts

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Dec 05, 2023

Thank you, Paul, for your comments, it is great to hear that you had a great time during your trip with us in Costa Rica and now have a better idea about what we can offer, so when you are ready for a new adventure in the tropics, just let us know.

All the best,
Randall

Read all Costa Rica reviews

Philip Brown Feedback
Costa Rica | Nov 13 - Nov 24, 2023

Philip
Philip B.
France | Reviewed on Nov 28, 2023
Thank you for an amazing trip. Dani was an excellent guide with a great combination of knowledge on wildlife and all things Costa Rican. Plus he possessed the enthusiasm and people skills to give us all a really great experience. A big thank you also to Josue who was also excellent in every respect and provided us with the support to enjoy and complete the Coast to Coast. Read more

Thank you for an amazing trip. Dani was an excellent guide with a great combination of knowledge on wildlife and all things Costa Rican. Plus he possessed the enthusiasm and people skills to give us all a really great experience. A big thank you also to Josue who was also excellent in every respect and provided us with the support to enjoy and complete the Coast to Coast.

Hotel Review
Alma de Luna
Orosi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Caribbean coast – Biking 26km + Kayaking 12km
Caribbean coast – Biking 26km + Kayaking 12km
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pacuare Valley – Free day in the rainforest - hike to waterfall, play in a rapid, and relax in a hammock
Pacuare Valley – Free day in the rainforest - hike to waterfall, play in a rapid, and relax in a hammock
Río Pacuare
Quality of Experience
Food
Guides, Drivers and Staff
Ok
Transport
Humo – Through the valley to the Tapanti area Biking 9km/6mi + Trekking 17km/10.5mi
Humo – Through the valley to the Tapanti area Biking 9km/6mi + Trekking 17km/10.5mi
Humo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Orosi Valley – Up and over the Continental Divide – Biking 49km/30mi
Orosi Valley – Up and over the Continental Divide – Biking 49km/30mi
Orosi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santa Maria – Pacific slopes Trekking 12km/7mi + Biking 14km/9mi
Santa Maria – Pacific slopes Trekking 12km/7mi + Biking 14km/9mi
Santa Maria de Dota
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pacuare River – Rafting 20km/12mi
Pacuare River – Rafting 20km/12mi
Siquirres
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pacuare River – Biking 43km/27mi + Rafting 10km/6mi
Pacuare River – Biking 43km/27mi + Rafting 10km/6mi
Río Pacuare

Excellent river guides.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Naranjillo - Photos on the beach and we’re off! Biking 19km/12mi + Trekking 14km/9mi
Naranjillo - Photos on the beach and we’re off! Biking 19km/12mi + Trekking 14km/9mi
Naranjito
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quality of bikes, poor brakes.
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Nov 30, 2023

Hi Philip,

Thank you very much for your feedback, it makes us happy that you have enjoyed the challenge that we organized for you and your party.

Best,
Randall

Dani was a excellent guide. As was every on...
Costa Rica | Nov 13 - Nov 24, 2023

Paul
Paul D.
United Kingdom | Reviewed on Nov 25, 2023

Dani was a excellent guide. As was every one else involved in the trip .

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Nov 30, 2023

Thank you Paul! we know that we are very lucky to have a dedicated guide like Dani as part of our team, as well as the rest of the staff at the campsites, support vehicle, etc on your trip.

We hope to have the chance to welcome you again on a new adventure.

Best,
Randall

Costa Rica is a special place. I am so glad ...
Costa Rica | Oct 25 - Nov 4, 2023

S
Sherry I.
Canada | Reviewed on Nov 11, 2023

Costa Rica is a special place.
I am so glad we used KimKim to plan and book this vacation. Yes it was more expensive than if we had done it on our own but…. It went off without a hitch. Everything was as it had been presented to us. Every tour company arrived on time. Every tour guide was professional, knowledgeable and hospitable. Every accommodation was expecting us. This left us to just enjoy the experience of Costa Rica, the amazing plants and animals, birds and people. Thank you Randall!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Nov 14, 2023

Dear Sherry,

We are grateful that you took the time to leave us a review. We're happy that you're happy, and we're looking forward to your next visit to our country.

Best,
Randall

Kimkim planned our trip well
Costa Rica | Oct 14 - Oct 21, 2023

S
stephania d.
Raleigh, NC | Reviewed on Oct 30, 2023
Overall Kimkim planned our trip well! We enjoyed ourselves, had good activities and had time to rest too. - Transportation between cities was great. We felt safe with the drivers, and they were on time. - Arenal: we wish the volcano hike was longer. The choice of Baldi hot springs was great.
-The chocolate and coffee tour was good too. - Puerto Viejo: The Cahuita hike followed by snorkeling was our favorite activity of the whole trip. - San Jose: we wish our bus had left... Read more

Overall Kimkim planned our trip well! We enjoyed ourselves, had good activities and had time to rest too.

- Transportation between cities was great. We felt safe with the drivers, and they were on time.

- Arenal: we wish the volcano hike was longer. The choice of Baldi hot springs was great.
-The chocolate and coffee tour was good too.

- Puerto Viejo: The Cahuita hike followed by snorkeling was our favorite activity of the whole trip.

- San Jose: we wish our bus had left earlier so we could get to San Jose earlier and see more of the city during the evening.

- The bedding situation was just OK. Beds were not comfortable and some were unstable on their bases. The 2 beds in San Jose were full size beds, not queen size. They definitely were not suited for 2 people per bed.

Hotel Reviews
Sleep Inn Hotel Paseo Las Damas
San José

This hotel is in a great location! The 2 beds were too small for 2 people per bed. They should have been queen size beds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villas del Caribe
Puerto Viejo

The beach views were wonderful! The customer service was good! The breakfast options could be better. The beds could be more comfortable. The bedrooms had good AC and we were cool there. The downstairs area was hot. The ceiling fan did not work well. Also, it would be good to have more than 1 fan. Adding 2-3 standing fans would be great!

Authenticity & Character
Great views to the beach!! Great beach!
Location
Staff
Cleanliness & Comfort
Montaña de Fuego Resort & Spa
La Fortuna

The view to the volcano at this hotel was perfect! Breakfast was good! The beds could have been more comfortable and some were unstable on their bases. The customer service was great! Every employee we interacted with was nice and professional!

Authenticity & Character
Location
The hotel is very close to a tour agency
Staff
The customer service was great! Every employee we interacted with was nice and professional!
Cleanliness & Comfort
The beds could have been more comfortable and some were unstable on their bases.
Activity Reviews
Snorkeling & Hiking in Cahuita National Park
Snorkeling & Hiking in Cahuita National Park
Puerto Viejo de Talamanca

The hike was easy and we were happy to see all the animals along the way! The guides were nice and knowledgeable! The snorkeling was the best!! The pineapple snack was appreciated.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

Black hot springs is a beautiful location! The drinks were good too!

Quality of Experience
Food
The food was ok…
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Oct 31, 2023

Hi Stephania,

Thanks so much for sharing your experience with us and the feedback about the hotels and the beds, we will make sure to follow up with the different properties to find out what the problem was and get solved.

It is also great to read that you enjoyed all the activities organized for your trip, which makes us very happy...we hope to see you again soon and explore some other areas of our country.

Best,
Randall

Caribbean coast was great
Costa Rica | Sep 30 - Oct 6, 2023

Rohit
Rohit M.
San Francisco, CA | Reviewed on Oct 07, 2023
Tortuguero was full of great nature, although the heat and lack of fans and air conditioning can be brutal at times. Puerto Viejo/Cocles was our favorite and it was great to see the Caribbean side of Costa Rica; all of the experiences there were fantastic as well. Overall, we enjoyed our honeymoon and hope to make it back to Costa Rica to visit the other side of the coast in the future! Read more

Tortuguero was full of great nature, although the heat and lack of fans and air conditioning can be brutal at times. Puerto Viejo/Cocles was our favorite and it was great to see the Caribbean side of Costa Rica; all of the experiences there were fantastic as well. Overall, we enjoyed our honeymoon and hope to make it back to Costa Rica to visit the other side of the coast in the future!

Hotel Reviews
Azania Bungalows
Puerto Viejo de Talamanca

The bungalows were a fantastic blend of jungle environment with modern accommodations. The rooms were very spacious and the beds comfortable. There were ceiling fans for each bed as well as mosquito nets, all of which were very much needed. The location was also fantastic, as it was close to several nice beachside restaurants in Cocles. If you wanted to go into Puerto Viejo, its a short taxi or bicycle ride. Breakfast was also good and quite filling

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laguna Lodge
Tortuguero

The rooms were a good size, but not the most well-kept. The biggest issue is there is only one small fan in the corner of the room pointed at just one of the beds. The room was in desperate need of a couple ceiling fans or an air conditioning unit. The grounds of the property were very beautiful and the staff were all very friendly. The food served was also fairly good, and changed up the menu just enough between days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Puerto Viejo - Zip lining
Puerto Viejo - Zip lining
Puerto Viejo de Talamanca

The zip-lining experience was great and a thrilling way to experience the rainforest! We did wish the guides would have talked a bit more about the nature as we went, but they were still great at making sure everyone was safe and enjoying the zip lines.

Quality of Experience
Guides, Drivers and Staff
Transport
Caribbean Cooking Class
Caribbean Cooking Class
Puerto Viejo de Talamanca

The cooking class was a fun, intimate way of experiencing a part of Caribbean food and culture. Glenda was a fantastic host and made the experience special. Overall, it was the right balance of us getting to be involved in some of the steps, while not being stuck doing the more laborious tasks.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkeling & Hiking in Cahuita National Park
Snorkeling & Hiking in Cahuita National Park
Puerto Viejo de Talamanca

This was one of the better snorkeling experiences I've had as the waters were very calm and Kendall was a fantastic guide. We got to see many different schools of colorful fish and other aquatic life. The hike was a nice short walk through the park where we saw a snake, sloth, and plenty of monkeys!

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero National Park - Boating
Tortuguero National Park - Boating
Tortuguero

The boating tour was a great and relaxing way to see a lot of animals in the park up close. The guide as well as person operating the boat were quite good at spotting animals and making sure everyone on the boat got a chance to see them.

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero Village Guided Visit
Tortuguero Village Guided Visit
Tortuguero

The town was very nice and enjoyable to walk through. It wasn't necessarily "guided" as it is mostly 90 minutes of your own time to explore the town

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Oct 16, 2023

Hi Rohit

I am glad that you enjoyed the trip and also the accommodation in Puerto Viejo, I just returned from some days off in California, including a few nights in San Francisco, so while you spent some days in my country, I did the same in your town :)

Thank you so much for your feedback about the trip and the air conditioning limitation in Tortuguero, we will recommend to the hotel to include maybe one more fan in the rooms to keep a fresher environment while guests are sleeping.

Regards,
Randall

GreatTrip to Costa Rica
Costa Rica | Sep 1 - Sep 9, 2023

Cassio
Cassio S.
Phoenix, AZ | Reviewed on Sep 16, 2023
Going during the “rainy” season was a nice idea. We had small groups, the restaurants were empty and we got great service. Trips were all well guided by smart and caring folks. The highlight was watching a sea turtle lay eggs on the beach, bury them and return to the sea. Road trips were a little long, but a small price to pay to get to the great sites Read more

Going during the “rainy” season was a nice idea. We had small groups, the restaurants were empty and we got great service. Trips were all well guided by smart and caring folks. The highlight was watching a sea turtle lay eggs on the beach, bury them and return to the sea. Road trips were a little long, but a small price to pay to get to the great sites

Hotel Reviews
Le Cameleon Boutique Hotel
Puerto Viejo

Unique hotel with a wonderful “jungle” vibe. Staff was friendly and accommodating. Nice pools. Food was nice. Beach was scenic

Authenticity & Character
Staff
Cleanliness & Comfort
Manatus Hotel
Tortuguero

Wonderful location, staff, food and ambiance

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza San José La Sabana
San José

Nice evening stopover from the airport to our destinations

Authenticity & Character
Location
Not too far from airport
Staff
Friendly
Cleanliness & Comfort
Activity Reviews
Free day in Puerto Viejo de Talamanca
Free day in Puerto Viejo de Talamanca
Puerto Viejo de Talamanca

Just did a massage, went to the pool, ate and slept

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Horseback riding on the beach
Horseback riding on the beach
Costa Rica

Great highlight of the trip. Saw sloths and monkeys before hitting the beach. Wonderful cool, cloudy day

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling & Hiking in Cahuita National Park
Snorkeling & Hiking in Cahuita National Park
Puerto Viejo de Talamanca

Great visibility in warm water

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero National Park - Boating
Tortuguero National Park - Boating
Tortuguero

Best part of the trip- seeing a mama sea turtle lay eggs, bury them and return to the sea

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero Village Guided Visit
Tortuguero Village Guided Visit
Tortuguero

Got a chance to see the town for some shopping.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
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Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Sep 18, 2023

Hi Cassio,

First of all, thank you for the review.

I am glad to hear that you and Noel had a good time visiting the areas of Tortuguero and Puerto Viejo de Talamanca, the Caribbean coast of the country is very exotic and one of my favorite areas to visit, so it makes me happy that you have enjoyed them too.

Anytime in the future when you are ready to explore some other areas of our small but diverse country, just let us know, we will be happy to welcome you again.

Regards,
Randall

Excelllent and Memorable Trip , Well Put Together
Costa Rica | Sep 1 - Sep 9, 2023

N
Noel S.
Phoenix, AZ | Reviewed on Sep 10, 2023

Maitre De at both sites were friendly and knowledgeable. Great conversations. Guides were timely and friendly and knew their stuff. All were patient with our questions and concerns

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Sep 13, 2023

Hi Noel,

Thank you for your review. It makes us so happy to read that you had a good time during your stay in Costa Rica and we hope to have the chance to welcome you again in the future.

Regards,
Randall

Unforgettable Costa Rican Adventure: A First-Time Delight with KimKim
Costa Rica | Jul 9 - Jul 16, 2023

deni
deni b.
Chile | Reviewed on Jul 18, 2023
This is my first time experience with KimKim and my 8-day trip with Randall was incredible. From start to finish, everything ran smoothly thanks to his exceptional organization and expertise. The hotels were good, with the one in La Fortuna exceeding my expectations. Randall struck the perfect balance between travel, activities, and relaxation, allowing me to fully experience Costa Rica's stunning destinations like La Fortuna and Volcán Arenal, Manuel Antonio, and San José. His prompt... Read more

This is my first time experience with KimKim and my 8-day trip with Randall was incredible. From start to finish, everything ran smoothly thanks to his exceptional organization and expertise. The hotels were good, with the one in La Fortuna exceeding my expectations. Randall struck the perfect balance between travel, activities, and relaxation, allowing me to fully experience Costa Rica's stunning destinations like La Fortuna and Volcán Arenal, Manuel Antonio, and San José. His prompt responses to my questions were invaluable and demonstrated his commitment to ensuring a seamless and enjoyable trip. I wholeheartedly recommend Randall for an unforgettable Costa Rican adventure. Thank you, Randall!

Hotel Reviews
Crowne Plaza San José La Sabana
San José

Clean and exceptionally comfortable rooms. The staff was friendly and attentive, ensuring a pleasant experience. I

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahe Beach Hotel
Manuel Antonio

Great location and a comfortable room! However, I experienced some issues with the wifi, which was a bit slow and problematic. The staff was okay. In any case, I had an enjoyable stay due to the hotel's prime beachfront setting and location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lomas del Volcán
Fortuna

Hotel Lomas del Volcán exceeded my expectations in every way. The bungalow was cozy and comfortable, the location was perfect, and the staff was incredibly attentive and friendly. A truly remarkable experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jul 19, 2023

Hi Deniz,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone and after reading your comments, I am glad that you felt comfortable with the whole process not only before your arrival to Costa Rica but also during your stay here with us.

We look forward to seeing you again soon!

Pura Vida!
Randall

I enjoy interacting with everyone I met.
Costa Rica | Jun 20 - Jul 5, 2023

Brian
Brian M.
New Bedford, MA | Reviewed on Jul 10, 2023
I enjoy interacting with everyone I met. Read more

I enjoy interacting with everyone I met.

Hotel Reviews
Azania Bungalows
Puerto Viejo de Talamanca

Very nice being in a bungalow. Comfortable and I enjoyed the hammock on the porch

Authenticity & Character
The bungalow
Location
Close to the beautiful Caribbean ocean
Staff
Accommodating, friendly enough
Cleanliness & Comfort
Bungalow experience
Hotel Arenal Country Inn
Fortuna

Very quaint and authentic

Authenticity & Character
It was nice
Location
Staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

I enjoyed my stay here

Authenticity & Character
Grounds, proximity to the ocean. Beautiful swimming pools
Location
Being in Antonio Manuel by the Pacific Ocean was exceptionally nice!
Staff
Friendly and accommodating enough
Cleanliness & Comfort
Crowne Plaza San José La Sabana
San José

Very clean, comfortable and the hotel staff were nice. I really appreciated th e wait staff and the chef at the hotel restaurant.

Authenticity & Character
Very modern, clean with welcoming luxuries and amenities
Location
I had a second floor room, during my first stay. I felt it was too close to the busy road below. Also too close to a bar or restaurant, were loud music was playing, throughout the evening. My second stay, we’re my room was located on the seventh floor, was terrific, there I slept very well and uninterrupted.
Staff
Friendly, engaging and supportive.
Cleanliness & Comfort
Modern, very well kept and extremely comfortable
Activity Reviews
Free day in Puerto Viejo de Talamanca
Free day in Puerto Viejo de Talamanca
Puerto Viejo de Talamanca

I thought Puerto Viejo was interesting but far to busy with car an motorcycle traffic on such a narrow main road.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkeling & Hiking in Cahuita National Park
Snorkeling & Hiking in Cahuita National Park
Puerto Viejo de Talamanca

Excellent time here. The whole day was fun, exciting and interesting.

Quality of Experience
Our guide was a great guy!
Guides, Drivers and Staff
Transport
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal/La Fortuna

It was a nice boat ride

Quality of Experience
I would have preferred to have gone on the kayak trip.
Food
Guides, Drivers and Staff
They were nice
Transport
Very informative of our surroundings during the trip
Local specialist: Randall Jiménez
Photo taken by Brian M
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jul 10, 2023

Thank you again Brian for your feedback on the different activities that you experienced during your trip and about the hotels where you stayed, that is very important for us to know.

Best,
Randall

Overall amazing trip planned by Randall.
Costa Rica | Jun 10 - Jun 22, 2023

Meera
Meera G.
Melrose, NY | Reviewed on Jun 23, 2023
Overall amazing trip planned by Randall. Would highly recommend. All the transports were almost flawless. My son even lost his suitcase at a restop and chris from kimkim found it and got it delivered to us. First andlast night in san jose, hotel was great. We took a tour of san jose on our own which was nice. Only major issue was Tortuguero. Hotel was horrible (no AC (sweltering hot temps) room full of bugs/lizards, stray dogs everywhere (including every meal) and kids hated the... Read more

Overall amazing trip planned by Randall. Would highly recommend. All the transports were almost flawless. My son even lost his suitcase at a restop and chris from kimkim found it and got it delivered to us.

First andlast night in san jose, hotel was great. We took a tour of san jose on our own which was nice.

Only major issue was Tortuguero. Hotel was horrible (no AC (sweltering hot temps) room full of bugs/lizards, stray dogs everywhere (including every meal) and kids hated the food). It was a cabin, not a hotel. Nobody slept for two nights due to heat and bugs. Worst part was that turtle nesting season not until July, so there was nothing to see.. was a horrible experience. We went kayaking on our own there which was fun.

Arenal was fantastic, the hiking tour to volcano was just average. The rio celeste tour was amazing. Wished we had gone tubing/rafting, many other families had done that.

Trasnfer to monteverde was interesting. A boat ride to a muddy area and we all dragged our luggage through puddles and mud to get to a bus. Monteverde was beautiful, hotel poco a poco was amazing. Zipline and night tour fun. We did a coffee/chocolate tour on our own which was great.

Manuel antonio was also beautiful. The hotel costa verde was fine. We paid for middle of the range hotels, so couldnt ask for anything amazing. The guided tour if national park was fun, but we had done so many hiking/walking tours that kids were a bit restless by the time we got to that tour.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jun 23, 2023
Hi Meera, I really appreciate the feedback shared about your trip. I am sorry to hear that your experience in Tortuguero National Park was not as good as all the other areas you visited, unfortunately, the lodges in that area have no a/c, just one or two properties offer that service but are pretty expensive. On the other side, it makes me very happy that your family has enjoyed the rest of the itinerary that we organized for your vacation and that you have the chance to add some... Read more

Hi Meera,

I really appreciate the feedback shared about your trip.

I am sorry to hear that your experience in Tortuguero National Park was not as good as all the other areas you visited, unfortunately, the lodges in that area have no a/c, just one or two properties offer that service but are pretty expensive.

On the other side, it makes me very happy that your family has enjoyed the rest of the itinerary that we organized for your vacation and that you have the chance to add some additional activities on your own.

I hope that you keep for a long time good memories of your vacation to Costa Rica.

Best,
Randall

Wonderful Trip
Costa Rica | May 25 - Jun 1, 2023

S
Sharron M.
Australia | Reviewed on Jun 05, 2023
Planning our trip with Randall was such a good experience. We had a fantastic time in Costa Rica everything ran so smoothly. All of the hotels were great and the room booked in Manuel Antonio was absolutely fantastic. There was a good balance between travel time, activities and down time. Highly recommend! Thanks Randall for all of your assistance. Read more

Planning our trip with Randall was such a good experience. We had a fantastic time in Costa Rica everything ran so smoothly. All of the hotels were great and the room booked in Manuel Antonio was absolutely fantastic. There was a good balance between travel time, activities and down time. Highly recommend! Thanks Randall for all of your assistance.

Hotel Reviews
Hotel & Spa Poco a Poco
Monteverde Costa Rica

A lovely boutique hotel with fabulous service. We ate in the restaurant a couple of times and the food was delicious. The pool was lovely and relaxing and the cocktails were great. Great activities to do in the area, we really enjoyed our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza San José La Sabana
San José

Functional airport hotel. Rooms were a good size and immaculately clean.

Authenticity & Character
Location
Good hotel close to the airport
Staff
Very helpful staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

We had a studio with a 180 degrees view of the ocean, absolutely gorgeous with a big balcony. It was so relaxing to sit and watch the birds and monkeys. The hotel restaurants are spread across the resort which is very hilly, but they have a car that will ferry you from your room to the pool or one of the restaurants. We ate at two of the restaurants and the food and service was great.

Authenticity & Character
We really enjoyed the wildlife and watching the monkeys over breakfast! Also breakfast menu was great!
Location
Staff
Really friendly and helpful staff
Cleanliness & Comfort
Montaña de Fuego Resort & Spa
La Fortuna

Great hotel with amazing views. The staff were great and the restaurant was very good. We enjoyed the hot pools and the swimming pool, this is a very relaxing place to stay.

Authenticity & Character
Location
Amazing view of the volcano
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran and Snorkeling near Manuel Antonio
Catamaran and Snorkeling near Manuel Antonio
Manuel Antonio

Well organised and good fun. The staff were friendly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanging Bridges at Selvatura Park
Hanging Bridges at Selvatura Park
Monteverde

Didn't see a lot of wildlife but plenty of vegetation.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver was so friendly
Monteverde Cloud Forest Reserve Hike
Monteverde Cloud Forest Reserve Hike
Monteverde

This was such a lovely relaxing activity, a gentle hike through the forest. The guide was so knowledgeable and very passionate, and took us to some great spots to see the beautiful birds that live in the forest.

Quality of Experience
A special place to visit
Guides, Drivers and Staff
So knowledgeable and engaging
Transport
Very comfortable
Coffee, Chocolate and Sugar Cane Experience
Coffee, Chocolate and Sugar Cane Experience
Monteverde

A great activity which was really interesting The guide was fantastic I can't remember his name but he delivered information in such a fun way he was excellent.

Quality of Experience
Great for the whole family
Guides, Drivers and Staff
Such a fun guide
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

Firstly this is not a gentle hike as we were led to believe, as a couple in their late fifties)early sixties we found it challenging there are lots of big rustic steps to climb which was exhausting in the heat. The guide however was fantastic and very passionate, the view was amazing.

Quality of Experience
Food
We were served delicious pineapple after the hike down, which was so fresh and delicious
Guides, Drivers and Staff
Passionate about nature
Transport
Comfortable bus with good driver
Tubing Adventure
Tubing Adventure
Arenal/La Fortuna

Fantastic activity we had so much fun. A great experience to float down the river in this amazing place. The rapids were lots of fun and nothing too scary!

Quality of Experience
The location is so peaceful
Guides, Drivers and Staff
The guides were great and made sure everyone had a safe experience.
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jun 06, 2023

You are welcome Sharron, it is very important to me to bring a great experience to all travelers who decide to come to Costa Rica and explore our beauties especially in your case coming all the way from Australia. I am so happy to hear that you enjoyed the trip and the selection of hotels that we chose for your vacation.

We hope to have the chance to welcome you again in the future.

All the best,
Randall

Unforgettable trip!
Costa Rica | Dec 18 - Dec 23, 2022

I
Isabella L.
Jacksonville, FL | Reviewed on May 21, 2023
Randall planned a wonderful trip to Costa Rica for my boyfriend and me in December. We had the most amazing time. The trip was tailored to our “wants” and budget. Our hotel experience was great and all of our guides at the excursions and the drivers between destinations were fantastic. I had a million questions while planning our itinerary and booking our trip, and Randall kindly answered them all! We also had requested a couple changes during our trip, and it was swiftly taken care of. I... Read more

Randall planned a wonderful trip to Costa Rica for my boyfriend and me in December. We had the most amazing time. The trip was tailored to our “wants” and budget. Our hotel experience was great and all of our guides at the excursions and the drivers between destinations were fantastic. I had a million questions while planning our itinerary and booking our trip, and Randall kindly answered them all! We also had requested a couple changes during our trip, and it was swiftly taken care of. I would highly recommend Randall and KimKim for any of your vacation needs!

Activity Reviews
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding and Hiking to La Fortuna Waterfall
Horseback Riding and Hiking to La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 23, 2023

Dear Isabella,

It is so nice to hear from you after your trip to our country last December. I am glad that you and Sean still have good memories from your vacation to my country and the service and experiences that you lived here.

We hope to have the chance to welcome you again in the future on a new adventure in the country of the Pura Vida!

Best,
Randall

Using a travel agent we didn't know, was scary
Costa Rica | Apr 18 - Apr 25, 2023

Darlene
Darlene N.
Steamboat Springs, CO | Reviewed on Apr 30, 2023
Using a travel agent we didn't know, was scary. Randall was so professional and helped in such an expedient and complete way, we felt well taken care of in the planning of our 7 day adventure. Each of the four legs of our trip were awesome! The hotels were top notch, the guides were exceptional and very informative. Every tour was different and wonderful in its own way but the adrenaline rush of the zip lining was a highlight. We had a wonderful anniversary trip and would definitely... Read more

Using a travel agent we didn't know, was scary. Randall was so professional and helped in such an expedient and complete way, we felt well taken care of in the planning of our 7 day adventure. Each of the four legs of our trip were awesome! The hotels were top notch, the guides were exceptional and very informative. Every tour was different and wonderful in its own way but the adrenaline rush of the zip lining was a highlight. We had a wonderful anniversary trip and would definitely recommend Kimkim to anyone.

Hotel Reviews
Sleep Inn Hotel Paseo Las Damas
San José

A perfect hotel in the center of San Jose. Breakfast was perfect for our travel day. We also felt very safe there with the guards and gates!

Authenticity & Character
It's what you would expect in the city center.
Location
Staff
They found and returned our cell phone!!
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

A really fun hotel spread among the forest. As said in another review, the highway noise was a bit loud but the howling monkeys and the Toucans were worth leaving the patio doors open. A huge room with hots of amenities! Not a lot of restaurants nearby unless owned by the hotel. The beach was a 5 minute walk down but a 20 minute walk up!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jaguarundi Lodge
Monteverde

Secluded hotel with a bit of walking necessary. Restaurants, etc. were a short walk away but mostly up and down hill. Lots of fun unusual animals in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Arenal Country Inn
Fortuna

Quiet and very protected from the highway. Loved it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
San José City Tour
San José City Tour
San José

It was nice to see the city center and hear a bit about the culture and history of the country. Our guide sat below in the double decker bus so we could not ask questions but we were serenaded with wonderful music as we drove through the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran and Snorkeling near Manuel Antonio
Catamaran and Snorkeling near Manuel Antonio
Manuel Antonio

It was a very nice afternoon and early evening. The water was quite murky so the snorkeling was not as good as I'm sure it is some days.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio - Jungle Night Walk
Manuel Antonio - Jungle Night Walk
Manuel Antonio

It had just rained but our guide worked really hard to find the frogs and insects. He did a great job!

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde

Another check on our bucket list! What an adrenaline rush!! Worth the time and cost!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Hike
Monteverde Cloud Forest Reserve Hike
Monteverde

Small but beautiful. We found many Questrals!!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

Our guide was really great (can't remember his name). He found a sloth in a tree on the way back down and stopped and let us all get pictures! The volcano was beautiful because it was clear that day and the hike was educational and fun (eating fruit). The Baldi Hot Springs were fun and dinner was ok.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Our guide set up our return trip from the Baldi Hot Springs which we didn't expect.
Arenal Volcano - Mountain Biking
Arenal Volcano - Mountain Biking
Arenal/La Fortuna

Enjoyed the ride (not too strenuous) and our guide did a great job. We heard howling monkeys on our first day's adventure, crazy!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
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Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 02, 2023

Hi Darlene,

Thank you for your review, I really appreciate it, and makes me really happy that you have enjoyed your vacation, that was our goal since the very beginning.

We hope you can return to our country in the future looking for a new adventure.

Best,
Randall

PS: Your pictures are amazing, a lot of wildlife, including the Resplendent Quetzal

AMAZING! The perfect trip to Costa Rica
Costa Rica | Mar 24 - Apr 4, 2023

S
Susan D.
Lakewood, CO | Reviewed on Apr 11, 2023
AMAZING! Working with Randall to plan the trip was only the tip of the Iceberg of Awesomeness! He listened to what kind of trip we were looking for (Birding) and gave it to us. Having never been to Costa Rica I depended on Randall to set us up in the right places with the right guides. And he did! This was a completely flawless trip. The lodging was great. Each place was very comfortable and welcoming. All the transfers were on time, safe, comfortable, and friendly! The tour and... Read more

AMAZING! Working with Randall to plan the trip was only the tip of the Iceberg of Awesomeness! He listened to what kind of trip we were looking for (Birding) and gave it to us. Having never been to Costa Rica I depended on Randall to set us up in the right places with the right guides. And he did! This was a completely flawless trip. The lodging was great. Each place was very comfortable and welcoming. All the transfers were on time, safe, comfortable, and friendly! The tour and birding guides we ended up with were all friendly and knowledgeable. Every one of them were able to answer all our questions, about birds, animals, plants, and Costa Rica in general. I will recommend working with Kimkim and Randall unconditionally!

Hotel Reviews
Issimo Suites Boutique Hotel & Spa—Adults Only
Manuel Antonio

A beautiful hotel in a beautiful setting. The rooms are very comfortable. Walking to the beach was easy! Everyone was very friendly!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monteverde Lodge & Gardens
Monteverde

We really enjoyed this lodge. The location is amazing. There are a lot of trails and birding on the property. The food was delicious.

Authenticity & Character
Location
It is an easy walk to town!
Staff
Cleanliness & Comfort
Amor Arenal
La Fortuna, San Carlos

This was one of the most amazing hotes I have ever stayed in

Authenticity & Character
The food and drinks were all local and the location can NOT be beat!
Location
Staff
Friendly, amazing and helpfull
Cleanliness & Comfort
Hampton Inn & Suites San Jose Airport
Alajuela

This is a nice conviently loacted hotel. The shuttle to and from the airport were very dependable - every 15 minutes! Breakfast was included.

Authenticity & Character
Location
Staff
Every person was very friendly!!!
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

What a beautiful park. There is a lot to see, the guide was knowledgeable and friendly! The beach is beautiful and there is time for a quick swim if you want. There are a lot of people in the park and lot of groups.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer Hotel - Pez Vela Marine - Hotel
Transfer Hotel - Pez Vela Marine - Hotel
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling Tour
Snorkeling Tour
Manuel Antonio

This was a fun way to spend a morning. All the gear was provided and fitted for us. The boat was nice and roomy. We were taken to 2 different places to explore. Lots of fun fish an octopus and a couple eels! We ended with a tour of the mangroves!

Quality of Experience
Guides, Drivers and Staff
Transport
Birdwatching Half-Day Tour
Birdwatching Half-Day Tour
Monteverde

Kevin could find the most hidden of birds! He was then able to explain where they were. We had a blast wandering about looking for birds. There were times when we could not keep up with all the different birds around us! What an experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde

What a beautiful area! Henry was a great guide. He was very knowledgeable about the birds and he was able to point them out to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Hike in the Cloud Forest
Twilight Hike in the Cloud Forest
Monteverde

Oscar was a really good guide. He knew where to look and how to explain where the frogs and snakes were. We were able to see quite a lot on this hike!

Quality of Experience
Guides, Drivers and Staff
Transport
Eco Garden Night Walk
Eco Garden Night Walk
Arenal/La Fortuna

So many frogs and a few snakes. The knowledge the guide had of the different frogs in the area was amazing. I learned so much!

Quality of Experience
Guides, Drivers and Staff
Transport
Birdwatching Tour
Birdwatching Tour
Arenal/La Fortuna

Ronald was an amazing guide. He really knew his birds. The area was beautiful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal/La Fortuna

This is a Must! The number of different birds, animals, and plants we saw was incredible. The knowledge of the guide and boat driver was unbelievable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano
Guided Hike in Arenal Volcano
Arenal/La Fortuna

This was a really fun 2 part hike. The first part was up a bit on the sholder of Arenal Volcano. The second part was though a meadow and forest area. We were there in March and the bugs were not an issue! The trail was rough and uneven. That is not a problem - just FYI.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Photo taken by Susan D
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Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 12, 2023

Dear Susan,

I truly appreciate your comments sharing your experience with us and mainly your time in Costa Rica. I hope you have had the chance to watch as many birds were possible during the activities that we arranged for you, and taking a look at the amazing pictures that you shared, I am positive you did.

Say hi to the rest of the group and I hope to have the chance to welcome you again in the future on a new adventure.

All the best,
Randall

Good morning. I wanted to provide some feedba...
Costa Rica | Mar 25 - Apr 2, 2023

C
Christina R.
Wellesley Hills, MA | Reviewed on Apr 03, 2023
Good morning. I wanted to provide some feedback.
Firstly, all the drivers and tour guides were lovely, knowledgeable and accommodating. The country is beautiful and hotels have been good.
In terms of the activities, we have mixed reviews.
Rafting and zip lining were great. I will add though that the transfer from our private van to the group van which took us from rafting to lunch was a bit chaotic. Too many people crammed into the van and we easily could have left something behind in the... Read more

Good morning. I wanted to provide some feedback.
Firstly, all the drivers and tour guides were lovely, knowledgeable and accommodating. The country is beautiful and hotels have been good.
In terms of the activities, we have mixed reviews.
Rafting and zip lining were great. I will add though that the transfer from our private van to the group van which took us from rafting to lunch was a bit chaotic. Too many people crammed into the van and we easily could have left something behind in the first van. We didn't even have a chance to say goodbye and thank our driver or raft guide.

The horseback was ok. The waterfall experience was pretty although packed with people. I would explain in the description that the 500 meters distance to the waterfall is very steep and quite tiring to climb back up.
In the afternoon we followed Chris' (local emergency contact) advice and did the Volcano hike. It was a very nice hike. We opted out of the hot springs as when we arrived, there were hoards of people lined up. I later ran into someone who said it was awful- super crowded, dark, and dinner was bad. Needless to say, I’m glad we skipped it.
On to the sunset cruise, which was advertised as a small group. First of all, once we got to the marina, we all had to line up, check in, present passports(which we did not have- fortunately we had driver’s licenses), and proceed to wait for 45 minutes before boarding. There were about 100 people on the boat and by the end, half the people were drunk and acting inappropriately in front of our kids. The music was blaring the entire time (and not lovely Latin music but party music). It was basically a party boat or booze cruise. This was a major disappointment.
The surf lesson was great! The instructors were super friendly and prioritized safety for the little ones.
Overall, we’ve enjoyed our visit, but next time we’d appreciate more authentic experiences (read:less touristy) with fewer people. Also, the descriptions of activities are too vague. For example, they need to include the timing of things. Thank you. I hope this information is helpful.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 04, 2023
Hi Christina, I want to appreciate again for your feedback and all the information shared with us last week when you were in the country. We will make some adjustments to the activities description to keep offering current information to the next travelers. March is part of the summer season in Costa Rica and many tourists come to the country, I am glad that your kids also enjoyed the last activity that we arranged for you on the beach. As far as the timing of things, they are included... Read more

Hi Christina,

I want to appreciate again for your feedback and all the information shared with us last week when you were in the country. We will make some adjustments to the activities description to keep offering current information to the next travelers.

March is part of the summer season in Costa Rica and many tourists come to the country, I am glad that your kids also enjoyed the last activity that we arranged for you on the beach.

As far as the timing of things, they are included from the very beginning on the detailed itinerary that we agreed on when you booked the trip.

We hope that you all have great memories of this family trip to my country.

Best,
Randall

Great trip! KimKim did a great job in settin...
Costa Rica | Mar 11 - Mar 19, 2023

Nick
Nick F.
Sunrise Manor, NV | Reviewed on Mar 26, 2023

Great trip!
KimKim did a great job in setting us up with a trip we didn't have to think much about, it was all taken care of for us.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 27, 2023

Hi Nick,

Thank you so much for your positive comment about your recent visit to my country.

We hope to have the chance to welcome you and your family again in the future.

Regards from Costa Rica and say hi to Evelyne, Elliana and Alice from me.

Best,
Randall

Randall with Kim Kim was great. Everything we...
Costa Rica | Mar 1 - Mar 8, 2023

David
David C.
Snellville, GA | Reviewed on Mar 16, 2023
Randall with Kim Kim was great. Everything went splendidly! All the guides were great! One in particular was Rebecca from Canoe Adventura on our Cano Negro river trip Read more

Randall with Kim Kim was great. Everything went splendidly! All the guides were great! One in particular was Rebecca from Canoe Adventura on our Cano Negro river trip

Hotel Reviews
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Arenal Springs Resort & Spa
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Costa Rica
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coffee, Chocolate and Sugar Cane Experience
Coffee, Chocolate and Sugar Cane Experience
Monteverde
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Hanging Bridges at Selvatura Park
Hanging Bridges at Selvatura Park
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Hike in the Cloud Forest
Twilight Hike in the Cloud Forest
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Waterfalls & River Swimming in La Fortuna
Hiking Waterfalls & River Swimming in La Fortuna
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 17, 2023

Thank you David for your comments. I know that we are very lucky to have such dedicated people from the local tour operators we work with, I will make sure to pass your review to Rebecca.

Best regards,
Randall

Overall not as good as expected
Costa Rica | Feb 4 - Feb 11, 2023

Leonid
Leonid N.
Lynn, MA | Reviewed on Feb 18, 2023
The great: rafting trip
The good: Hotel in San Jose; The pick -up
The marginal: everything else Especially frustrating was that nobody talked with us the history, culture and traditions of Costa Rica. So we spend a week and learned nothing except for reading in Wikipedia Read more

The great: rafting trip
The good: Hotel in San Jose; The pick -up
The marginal: everything else

Especially frustrating was that nobody talked with us the history, culture and traditions of Costa Rica. So we spend a week and learned nothing except for reading in Wikipedia

Hotel Reviews
Terrazas del Caribe
Puerto Viejo
Authenticity & Character
Location
Staff
Everything
Cleanliness & Comfort
El Nido del Tigre Camping
Linda Vista
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wagelia Turrialba
Turrialba
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza San José La Sabana
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Overnight White-water Rafting Out of the Campsite
Overnight White-water Rafting Out of the Campsite
Río Pacuare
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Overnight White-water Rafting into the campsite, meals included,
Overnight White-water Rafting into the campsite, meals included,
Río Pacuare
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Irazu Volcano Tour
Irazu Volcano Tour
San José
Quality of Experience
Guides, Drivers and Staff
There was no guide just driver
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 02, 2023

Hi Leonid,

Thank you for the information shared with us about your trip.

I am sorry to hear that you didn't receive as much information as you might be expected from some of the guides about the local history, culture and traditions, if we have known in advance that you were really interested in this, we would recommend different activities in some areas so you could know a little bit more about our traditions.

Fortunately, it looks like despite this, you enjoyed the trip that we organized for you and your friends.

Best regards,
Randall