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Coast to Coast Adventures

We are a small, dedicated team of 20, resident in Costa Rica with our head office and a warehouse based in the capital, San Jose, two camps bordering the Pacuare River and our rafting warehouse nearby at Guayacan. We design, organize and run multi­activity travel within Costa Rica, Panama, and nearby Nicaragua and are expanding to include other Central American countries. Established in 1994, we have assisted many adventurers in exceeding their expectations while connecting with nature and the elements.

Coast to Coast Adventures is part of the following groups: Costa Rica Travel Agents

Featured trips & expertise

Discover the lush rainforests and diverse wildlife of Arenal
Costa Rica Family Adventure: San José, Arenal & Manuel Antonio - 8 Days

Add a little adrenaline to your family vacation with this 8-day Costa Rica adventure. Starting in San José, you'll set out to experience the rainforest and its hidden treasures first-hand in Arenal Volcano National Park. Raft the rapids of the Sarapiquí River, zipline through the jungle canopy, and visit with monkeys and parrots at a local wildlife center. End your trip where the rainforest meets the ocean at Manuel Antonio National Park, where kids can swim and snorkel, relax on pristine white sand beaches, and go dolphin-spotting on a catamaran cruise.

Arenal
Discover Costa Rica: Arenal & Monteverde - 7 Days

Tour two of Costa Rica’s prized gems on this weeklong adventure. Begin in La Fortuna and embark on a floating safari, followed by a cultural experience day covering food, the arts, and education. Next, enjoy the rush of the hanging bridges and hike around Arenal Volcano, visit La Fortuna Waterfall and soak in the local hot springs. Then take a boat over to Monteverde to visit the Cloud Forest Reserve and join a local coffee tour to learn all about the crucial crop. The trip winds down back in San José to enjoy the sights of the capital city.

Volcan Arenal
Monteverde & Samara - 5 Days

This fun, five-day Costa Rica itinerary takes in many of the country's natural highlights, from wildlife reserves to beautiful beaches. Enjoy a combination of outdoor activity and relaxation, structured and free time, to ensure your quick trip to Monteverde and Samara is just what you want it to be. As this is a self-driving tour you can go at your own pace.

Arenal Volcano, an active stratovolcano in northwestern Costa Rica
Arenal Volcano & Playa Sámara Excursion - 5 Days

Embark on this five-day adventure that introduces you to the natural beauty of northwestern Costa Rica. You'll get to witness native animals during rainforest and sea tours, hike through Arenal Volcano National Park and stand on the active side of the volcano, and take up various activities at Sámara Beach, from snorkeling to horseback riding and laying on the golden sand.

costa rica
Costa Rica Mountain Biking & Rafting the Pacuare - 8 Days

Why go to the gym when you can exercise in paradise? This eight-day itinerary begins on Costa Rica's Pacific coast with a cycling journey over the Continental Divide then continues on a river raft to the Caribbean coast. Along the way, you'll pass through the most spectacular scenery in the country and make memories to last a lifetime.

costa rica
Costa Rica Mountain Biking & Pacuare River Trip - 8 Days

On this brisk eight-day jaunt, you'll visit one of the most beautiful areas of Costa Rica: the Arenal Volcano region. Here you'll explore rainforests on suspension bridges and soak in natural hot springs. Then it's time for more adventure as you brave the rapids of the wild Pacuare River on an unforgettable rafting trip.

Recent Trip Reviews for Coast to Coast Adventures

It was very easy to plan our trip with the tr... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Fran D. - Local specialist: Randall Jiménez

It was very easy to plan our trip with the trip planner. We were able to choose the types of things that we wanted to do like hiking & eliminate those that we weren’t interested in doing such as no shopping. We could also choose the areas that we wanted to visit. Randall coordinated everything so we didn’t have to worry about transportation or guides. It was all included. It’s a great way to explore such a beautiful country. Our hotels were all very nice. I would recommend KimKim to arrange a trip to Costa Rica.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Fran,

What a nice surprise to hear from you after all these months. I hope you, Paul and your relatives are doing well.

I certainly want to thank your feedback for the trip that you took to our country last February and it makes me happy to read that you found the whole process very smooth, which is actually the main purpose of our service, to make the vacation arrangements to our clients an unstressful process.

We wish you all health and strength during these difficult times.

Best,
Randall

Erica

Wonderful Costa Rica · Costa Rica - Feb 29 - Mar 11, 2020

Traveler: Erica D. - Local specialist: Randall Jiménez

Our trip was wonderful. We saw heaps of fauna and flora and were well looked after by knowledgeable, friendly guides & drivers.
Randall's activity suggestions were appropriate for our group, we enjoyed all of them.
Thanks Randall.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Erica,

Thank you for your comments, I am so glad that you and your party have enjoyed the trip that we organized for you and that you have had the chance to watch a lot of flora and fauna, which was the goal for you all since the very beginning.

We hope to have the chance to welcome you again any other time in the future,

Best,
Randall

Sarah

Tasmanian’s in Costa rica · Costa Rica - Feb 29 - Mar 8, 2020

Traveler: Sarah L. - Local specialist: Randall Jiménez

The guides were great. Getting to different locations was frantic.
We saw some great birds.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

We are happy that you have enjoyed the trip Sarah and we hope to have you back again in the future on a new adventure.

Best,
Randall

Our Pura Vida guide in Arsenal, Christian was... · Costa Rica - Feb 28 - Mar 10, 2020

Traveler: Paul Z. - Local specialist: Randall Jiménez

Our Pura Vida guide in Arsenal, Christian was awesome and we were the only two people in our group that included hikes of Arenal and the hanging bridges.

Every aspect of our itinerary either met or exceeded our expectations. The one exception would be the night tour in Monteverde. We were not the only ones to say it was over-hyped. There were over 100 tourists in groups of 6-8 walking the same paths that reminded me of a “snipe” hunt.

Lodging at Arsenal was superb! Great complimentary breakfast and on-site hot spring.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Paul,

Thank you for your review and feedback. I am glad that you and Fran had a good time during your vacation and I appreciate for sharing the information about the night walk tour in Monteverde, we will certainly contact the local tour operator to avoid the unpleasant experience you had, to future travelers.

Pura Vida!
Randall

Truly the best trip ever!! From planning to e... · Costa Rica - Feb 20 - Mar 1, 2020

Traveler: Isabelle J. - Local specialist: Randall Jiménez

Truly the best trip ever!! From planning to execution everything was flawless. 10 days 2 teens and a single Mom not a single argument, PRICELESS!!. Every excursion was amazing. Waterfall rappelling was our adventure highlight. Relaxing in Manuel Antonio was the cherry on top. Between the high end accommodation, fabulous food, wildlife and beaches couldn’t have asked for anything better. Can’t wait to book our next trip.

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Randall Jiménez, local specialist, responded to this review:

Dear Isabelle,

So nice to read that you enjoyed the trip that we organized for you and your kids, I love all the pictures you took and I can see that you had the chance to see a sloth and not once but twice. I hope you, Owen and Aliya keep beautiful memories of this trip for many years.

Best,
Randall

Pura Vida indeed! · Costa Rica - Jan 30 - Feb 15, 2020

Traveler: Angela B. - Local specialist: Randall Jiménez

From start to finish - the initial enquiry, through the planning and amendments to delivery and experience - just brilliant. Randall responded to my every enquiry, request and for reassurance. The mix of activities, rest days, hotels and places was just perfect. Driving ourselves gave us added freedom to see more of the beautiful country that is Costa Rica. We met lovely, welcoming people, ate good food and enjoyed the stunning scenery along the Caribbean coast, interior and Pacific coast. We... read more

From start to finish - the initial enquiry, through the planning and amendments to delivery and experience - just brilliant. Randall responded to my every enquiry, request and for reassurance. The mix of activities, rest days, hotels and places was just perfect. Driving ourselves gave us added freedom to see more of the beautiful country that is Costa Rica. We met lovely, welcoming people, ate good food and enjoyed the stunning scenery along the Caribbean coast, interior and Pacific coast. We loved the laid back feel of the Caribbean, the spinal mountain range, the warm waters of the Pacific coast and the fabulous OSA peninsula with all its wildlife above ground and below the sea. All the guides who took us on our hikes and snorkelling were gracious, knowledgeable, considerate and professional. Thank you for making sure our holiday was everything we wanted it to be.

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Randall Jiménez, local specialist, responded to this review:

Dear Angela,

I have enjoyed so much watching all your pictures and comments about your vacation in my country, it is great that after all the work we did to guarantee a vacation of a lifetime for you and your friends, to read that you have a fantastic time here and everything run exactly as it was planned.

We hope to have the chance to welcome you again in the future in our country and explore some other areas.

Gracias,
Randall

Awesome Experience in Costa Rica!!! · Costa Rica - Jan 21 - Feb 4, 2020

Traveler: Annie G. - Local specialist: Randall Jiménez

This was a fantastic trip! Our family was in Costa Rica for 15 days in January 2020. Our local guide was Randall Jiminez, and he was great.

The whole KimKim experience was really easy to deal with. We established how long we wanted to go for, as well as a preliminary budget. Randall gave us some ideas to start with, as it was our first time in CR.

We wound up doing what we later found to be (from other travelers) a pretty standard sampling of CR. We started in Arenal, staying in La Fortuna,... read more

This was a fantastic trip! Our family was in Costa Rica for 15 days in January 2020. Our local guide was Randall Jiminez, and he was great.

The whole KimKim experience was really easy to deal with. We established how long we wanted to go for, as well as a preliminary budget. Randall gave us some ideas to start with, as it was our first time in CR.

We wound up doing what we later found to be (from other travelers) a pretty standard sampling of CR. We started in Arenal, staying in La Fortuna, then moved to the Cloud Forest of Mote Verde, and finished up on the Pacific Coast, near Manuel Antonio National Park.

Almost all of our experiences were excellent. The highlights that we would recommend to others would be:
Arenal:
- Proyecto Asis rescue centre. This was one of the first things we did, and remained in our top 3 for the whole trip. If you do this, make sure that you do the volunteer feeding part - that was special. Carlos, our tour guide for this one, was nothing short of superb.
- Cano Negro: This is a must on any trip to CR. We took a bus up to the wildlife area at Cano Negro, and from there took a two hour boat tour along the river, very close to the border with Nicaragua. We saw sloths, monkeys, and more species of birds than I can count, including some very rare ones. Also saw Caimans, which were cool. Had one of the best Costa Rican meals on the way back (Cosado, which is typical. You have to try it).

Monte Verde:
- Don Juan coffee tour - amazing, very tasty all around. Coffee, chocolate, and cosado. Very informative!
- Zip line - super day, did bridges in the cloud forest and then ziplines through the trees.
- Monte Verde Park: This was not arranged by KimKim, but I highly recommend it anyway. Get a guide, either private or through the park. They know what to look for, and will help you immeasurably.

Manuel Antonio:
- a bit more tourist-y, but absolutely beautiful. We were in easy walking distance to the beach, and our hotel was great. We stayed at the Costa Verde hotel, which has several restaurants in easy walking distance. The collectivo bus is also easy and cheap, and I wish that we had used it more (the temps were 35+C every day we were there.
- a note of caution: The Catamaran Snorkling tour that we booked was really a booze cruise. Dance music and drinks were the focus, with very little time spent snorkling, and that required us to wear life vests (a number of passengers had indulged a bit). The cruise was well executed, for what it was, but it was not what we were looking for. In retrospect, we should have more clearly laid out expectations for this activity.

We will definitely visit CR again, and I would have no hesitation recommending KimKim, especially to first-timers. Pura Vida!

Thanks Randall!
Annie, Tom, and Joel

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Randall Jiménez, local specialist, responded to this review:

Dear Annie,

Thank you for your full feedback about your vacation in Costa Rica, it makes me so happy that you, Tom and Joel had a good time in our country and that you truly enjoyed all the areas that you visited.

I also appreciated the honest feedback about the catamaran tour in Manuel Antonio, we will make sure to provide more information about this activity to future clients to avoid any disappointments.

We will be happy expecting your next message to organize another great adventure in my country and explore the areas that you didn't have the chance to visit this time.

Best!
Randall

Costa Rica is a magical place · Costa Rica - Dec 26 - Jan 4, 2020

Traveler: Bill M. - Local specialist: Randall Jiménez

Our local specialist, Randall helped to plan an amazing visit to Costa Rica that was just the right combination of relaxation and adventure! The adventure started in Rincon de la Viejo National Park for a great hike with Andre. What an amazing combination of landscape, forest, volcanic pools and an abundance of wildlife. Andre was extremely knowledgeable and a lot of fun! The next several days were all about relaxation in Playa Hermosa with stops in Playa Coco and Tamarindo. We then... read more

Our local specialist, Randall helped to plan an amazing visit to Costa Rica that was just the right combination of relaxation and adventure! The adventure started in Rincon de la Viejo National Park for a great hike with Andre. What an amazing combination of landscape, forest, volcanic pools and an abundance of wildlife. Andre was extremely knowledgeable and a lot of fun! The next several days were all about relaxation in Playa Hermosa with stops in Playa Coco and Tamarindo. We then headed to Arenal for white water rafting, exploring the hanging bridges and lots of time in the hot springs. Magical is the best way to describe the experience and we had such a great time with Jairo and Koki from Wave Rafting and Christian on our tour through Mistico Park. It was our first trip to Costa Rica, but won't be the last. The Costa Rican people are so welcoming and friendly, many thanks to everyone for a memorable vacation!

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Randall Jiménez, local specialist, responded to this review:

Dear Bill,

It is so refreshing to return from my vacation and read your review about the trip. I am so happy that you, Michele and the kids have enjoyed your trip in my country and that you are considering to return someday, I will be more than happy to welcome you again and organize a new fun and relaxing adventure for your family in the future.

All the best!
Randall

Family vac in Costa Rica · Costa Rica - Jan 17 - Jan 24, 2020

Traveler: victoria m. - Local specialist: Randall Jiménez

Kim Kim was amazing. Very prompt in responding to our request. The bookings and hotels were just what we wanted and perfect for our family vacation. The only challenge we encountered was several of the guides only spoke Spanish yet were very helpful to try and accommodate our needs. Costa Rica was beautiful! Great family place to vacation.

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Randall Jiménez, local specialist, responded to this review:

Hi Victoria,

I am glad you are satisfied with the service that you received from us during the planning of your trip.

Thank you also for your feedback about the trip and I will contact you directly to talk a little bit more about who were the guides who didn't speak English.

Pura Vida!
Randall

Randall did a fantastic job setting up this t... · Costa Rica - Jan 8 - Jan 17, 2020

Traveler: David G. - Local specialist: Randall Jiménez

Randall did a fantastic job setting up this trip for 2 couples. The hotels were top notch-Hotel Arenal resort- a very nice property with spacious rooms. Belmar Hotel-Monteverde great views, good food- an ecocentric property, very pleasant staff. La Mansion- Manuel Antonio- a nice property with great views. Staff are nice people but need significant training. The first room they wanted to give one of us had broken AC and a broken sliding door. It took some convincing to change rooms. Bar... read more

Randall did a fantastic job setting up this trip for 2 couples. The hotels were top notch-Hotel Arenal resort- a very nice property with spacious rooms. Belmar Hotel-Monteverde great views, good food- an ecocentric property, very pleasant staff. La Mansion- Manuel Antonio- a nice property with great views. Staff are nice people but need significant training. The first room they wanted to give one of us had broken AC and a broken sliding door. It took some convincing to change rooms. Bar service made mixed drinks with little alcohol. Hotel Grano de Oro -San Jose nice hotel, fantastic food.

Private and semi private rides between locations were fine. Some Costa Rican roads are better than others. Kim Kim arranged four events. Christian of Pur Vida led us on a hike through Hanging Bridges and La Fortuna waterfall. He was a little rushed at Hanging Bridges. Overall a B+. Oscar of Monteverde night tours led us on a night hike.Nice job- we actually saw wildlife - A. Carlos of Monteverde Experts led us on a tour of the cloud forrest was exactly that a well spoken expert- A+. Our last experience was a boat ride in a mangrove swamp led by a man from Tuscane tours. He was young and let one patron orchestrate the 2 hour tour. It was very frustrating- grade of C.

Everything that Kim Kim set up went off as planned. They deserve an A+.

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Randall Jiménez, local specialist, responded to this review:

Hi David,

Thank you for your review and comments. I am glad that you have enjoyed all the hotels that we arranged for you as well as the activities. I appreciate your feedback about the guides and I will make sure to pass your comments to the tour operators.

We hope to have the chance to welcome you again and organize a new trip in our country in the near future.

All the best,
Randall

My family is a very active bunch and we love ... · Costa Rica - Dec 29 - Jan 5, 2020

Traveler: Eve B. - Local specialist: Randall Jiménez

My family is a very active bunch and we love adventure and keeping busy. We certainly had all of this on our vacation. Randall listened to what we wanted, and was easy to contact regarding changes in plans and what we wanted to do. We spent the first half of our trip at La Fortuna and the second half in Manuel Antonio. Our accommodations at Manuel Antonio were fabulous, with outrageous views, helpful staff, spacious for our family of 6. I usually like to plan my own trips, but having Randall took a lot of the load off and it was nice having someone to help out when issues arose.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Eve,

Thank you for your review of the trip and the service that you received from me before and during your vacation. It makes me happy that you have enjoyed your vacation, especially your last nights at Los Altos Preserve in Manuel Antonio, I know it is a gorgeous place to stay.

We hope to have the chance to welcome you and your family again in our country.

Best,
Randall

Costa Rican Adventure · Costa Rica - Dec 31 - Jan 11, 2020

Traveler: Deb S. - Local specialist: Randall Jiménez

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the... read more

I was hesitant about using an online travel agent but Randall was great; arranging and rearranging the schedule and activities as our plans evolved. The trip to Costa Rica was fantastic and is the best vacation I’ve had, ever! There is such a lush concentration of plants and every kind of living thing. Our accommodations were all first rate, we particularly enjoyed the El Establo Hotel at Monteverde. We traveled Jan 1-Jan 13 and enjoyed excellent weather, were never rained on in the daytime. We had several nature tours and a fab zip line excursion in Monteverde. Check out one of our guides Instagram sites: Jpablo_cruz226. We also visited the Mt Arenal area and a memorable highlight for us was the river cruise on the Rio Frío in the Cano Negro reserve with guide Joudan, who was especially knowledgeable. All the transfers and flights that Randall arranged for us went off without a hitch; we found two of the drivers, Jose and Jorge most helpful and professional. We also had a rented car and adventures driving the winding bumpy roads. If we had been choosing our own vehicle it would have been under powered and wrong for the terrain; but with a good travel agent to help we enjoyed the ride! We also had a cool domestic flight in a teensy plane to round out our transportation experience. It was great to see the ocean, jungle, crop lands, and mountains from a birds eye view. Sansa Air was excellent.

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Randall Jiménez, local specialist, responded to this review:

Hi Deb,

Thank you for your feedback, I am glad that we didn't disappoint you with your decision of using a travel agent for the arrangements of your vacation and that you found useful the suggestions that I gave you along the process.

I really enjoyed reading your feedback and the experiences that you had during the different activities that we coordinated and also about the service received from our drivers.

I wish you and your family all the best in this new year and we hope to have the chance to welcome you again in the future.

Best,
Randall

CR Trip · Costa Rica - Dec 29 - Jan 6, 2020

Traveler: Shiva J. - Local specialist: Randall Jiménez

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La... read more

Randall, and the crew at KimKim did a great job in arranging a perfect trip to Costa Rica for our family. Randall was great in being flexible, and was accommodate all our requests in terms of the places and itinerary. He was very prompt in responding to the Emails, and providing the requested information.

I was amazed that they were able to pick the hotels that were just perfect for us for the location, for the most part. The hotels in Manuel Antonio (Karahe), MonteVerde (Ficus), and La Fortuna (Montana del fuego) were excellent. The location of the hotel (Sleep Inn) in San Jose makes it a little less desirable for families (I think). Overall, the hotels were great, and their location made it possible to explore the place, find nice local establishments for food (and shopping) pretty easy.

The private transfers from the airport, and between the hotels were really nice. The drivers (Alex from Coast-to-Coast travels, Nelson and Diego from RideCR) were on-time, pointed out local wild-life along the way, and stopped at great fruit stalls, or coffee places when requested. one of the travel companies, RideCR, had Wi-Fi in their vehicles, so that was specially appreciated! Overall, there was a clock-work like quality for the travel arrangements, which was really nice. The car-boat-car transfer from MonteVerde to La Fortuna was a great experience, save the terrible condition of the roads in MonteVerde.

The guides in our tours were very passionate about their country, and what it stands for in the world (in terms of ecology, climate change etc.), and were very informative. Specially want to mention Aaron in Manuel Antonio night walk, Froy on boat trip to Cano Negro, and Horatio in hanging bridges tour in MonteVerde, as they were fantastic. I have to mention, the best meal we had in our entire trip was a home cooked meal on the Cano Negro trip!

The tours we have taken on the trip were ranging from very good to excellent, with a couple of exceptions. The hanging bridges, and canopy tour in MonteVerde was fantastic. Boat trip to Cano Negro was up there, as well as the trip from San Jose to Poas Volcano etc. Night walk in Manuel Antonio was great too. The Kayak trip to Isla Damas was a bit of a let down, and more adventurous (or risky) than imagined. And the night walk in MonteVerde was Okay as there were a lot of people, and not much luck with spotting wild-life on that night.

The early start times (pre-8:00AM) for some of the tours were a little difficult for the night owls of the family, and could have been managed better, in general. Usually, the tour guides pick-up people from various hotels before the tour started, and depending on the hotel, the pick-up time could be really early. It might be better to organize that differently to have a little bit extra time in the mornings for all, for example, by transporting the guests from their hotels to a central location where the tour started or something like that.

Overall, it was an excellent trip. Kudos to the KimKim team for their help and organization.

S.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Shiva,

First of all, thank you for your comments and feedback, I am glad that you and your family had a good time in my country and that you have enjoyed the activities that we organized for you despite of the early pickups some days :)

We hope to have the chance to organize a new adventure for you in the future.

All the best and Pura Vida!

Randall

Perfect Costa Rican vacation!! · Costa Rica - Dec 22 - Dec 30, 2019

Traveler: Scott G. - Local specialist: Randall Jiménez

Randall did an excellent job and listening to what we were looking to for for our vacation. He put together a great vacation for us! We did whitewater rafting, tubing, horseback rides, zip line and repelling, catamaran and hiking tour. These excursions were fun, breathtaking and outstanding. I would highly recommend him for anyone planning a trip to Costa Rica! Thank you Randall!!!

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Randall Jiménez, local specialist, responded to this review:

Dear Scott,

I appreciate your email and it is great to read that you, Fiona and your kids enjoyed the vacation that we organized for you.

I wish you all the best in this new year and hopefully, we will hear from you again in the near future.

Best,
Randall

Could have been better but not all on them · Costa Rica - Dec 19 - Dec 29, 2019

Traveler: David J. - Local specialist: Randall Jiménez

All the events were great and the accomodations were good. They planned the trip I wanted though it was a little too packed- almost stressful. That's on me though. The other thing was I had said that I didn't know how releastic it was for me to do all three things I wanted and was worried about logistics. I think they could have gotten me my itinerary a little sooner and if I knew that some days I would be in the car 5+ hours in a day I would say why don't we skip that. They did help me make... read more

All the events were great and the accomodations were good. They planned the trip I wanted though it was a little too packed- almost stressful. That's on me though. The other thing was I had said that I didn't know how releastic it was for me to do all three things I wanted and was worried about logistics. I think they could have gotten me my itinerary a little sooner and if I knew that some days I would be in the car 5+ hours in a day I would say why don't we skip that. They did help me make changes on the fly however. And I also should have told them that I didn't want to wake up at 5AM on vacation. I guess that's on me too but I would think they could have said- hey if you want to do this, you have to get up at 5. I would have said no thanks.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi David,

Thank you for your feedback and I agree with you that a trip with fewer activities scheduled in advance might be the best option for you. Unfortunately, because of the logistics for some of the activities, the pick-up times should be arranged quite early to guarantee the best operation for the activity. We appreciate your feedback and we hope to have the option to put together a new experience for you taking into consideration the teaching from this past trip.

Best,
Randall

Highly recommended for Costa Rica travel · Costa Rica - Dec 18 - Dec 25, 2019

Traveler: PJ A. - Local specialist: Randall Jiménez

I am very happy with the service KimKim provided in planning & booking our trip to Costa Rica. Randall was very friendly & knowledgeable and he was able to customize our trip to fit our schedule & needs. We had out flights to San Jose Costa Rica booked but we had not planned or booked anything further. Randall at KimKim made it very easy for us & took care of all the bookings including hotel, transportation, and activities. I highly recommend KimKim & Randall.

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Randall Jiménez, local specialist, responded to this review:

Hi Pankaj,

Thank you for your review and nice comments about the service that you and Uthra received from us before and during the trip that we organized for you here in Costa Rica.

We really hope to have the chance to organize another trip to my country in the future or to any of the other destinations that kimkim offers.

Regards and all the best for the two of you in 2020!!

Randall

9 day la fortuna/manuel antonio · Costa Rica - Dec 6 - Dec 14, 2019

Traveler: Rosalee S. - Local specialist: Randall Jiménez

Great job randall!!! Everything went without a problem. The shuttle service was superb and on time. Even had 2 excursions that were just my husband and I with the tour guide.

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Randall Jiménez, local specialist, responded to this review:

Thank you Rosalee, I am so glad that you and Duane enjoyed your trip and based on the information that you shared with me on your other email, that you have had the chance to see a lot of wildlife during your visit to my country.

I wish you and Duane all the best during the holidays and in 2020.

Best and Pura Vida!
Randall

Great Family Trip · Costa Rica - Nov 24 - Dec 2, 2019

Traveler: Laura M. - Local specialist: Randall Jiménez

This was our second trip to Costa Rica and Randall did a great job of organizing exactly what we wanted this time around. There was only one glitch when a river rafting trip was cancelled at the last minute, but Jimmy Villegas immediately found and booked an alternative tour rappelling down waterwalls which turned out to be a real highlight of our vacation.

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Randall Jiménez, local specialist, responded to this review:

Hi Laura,

I appreciate your comments about this second experience that you had in our country and it makes me happy to read that the change that should be done after the rafting trip cancelation become on a highlight for your trip.

If you consider coming for a third time :), we will be happy to welcome you and your family again.

All the best to you all and Pura Vida!

Randall

Cycling Costa Rica coast to coast · Costa Rica - Nov 12 - Nov 23, 2019

Traveler: Tommy H. - Local specialist: Randall Jiménez

Our driver (Mau) and our guide (Julio) we’re very friendly, knowledgeable and responsive to our requests and needs . They really added to the success and enjoyment of the trip. We would highly recommend this trip-especially with Mau and Julio.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Tommy,

Thank you for your comments. It makes us so happy that you have enjoyed the trip that we organized for you, we know that we are very lucky to have such dedicated people like Mau and Julio working with us and it is great that you have had the chance to share with them your trip.

All the best!
Randall

My specialist, Randal, planned me an amazing ... · Costa Rica - Sep 20 - Sep 27, 2019

Traveler: Aiden D. - Local specialist: Randall Jiménez

My specialist, Randal, planned me an amazing trip to Costa Rica! This was my first time traveling alone internationally, and I wanted a mix of outdoor activities + leisure. Randall worked with me and happily tolerated it when I changed my mind about things periodically until the plans were perfect! I had no questions or issues along the way -- everything was planned from top to bottom.

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Randall Jiménez, local specialist, responded to this review:

Dear Aiden,

I am so happy to read your review and to confirm that you had a good time in my country with the arrangements that we organized for your vacation last month. It was a pleasure to work together with you planning your trip and I am also glad that you felt happy along with the whole process.

We hope to have the chance to welcome you again in the near future.

All the best!
Randall

Trip to Costa Rica · Costa Rica - Sep 21 - Sep 29, 2019

Traveler: Christopher C. - Local specialist: Randall Jiménez

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees... read more

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees beyond what was shown at the end.

The tours and experiences that Randall had booked for us were actually prominently advertised with their prices in every hotel we visited. All the hotels themselves also had their rates prominently displayed. Once we added it all up, we realized that KimKim had charged us more than a 30% premium on every activity and hotel as well as added on the fee at the end. Given the price, the lack of unique experiences that we all readily bookable everywhere, we would never use this service again. If you like the convenience and are willing to pay the huge premium, this is a great service. However, be aware that there is no transparency with regards to this premium and you can probably do just as well booking with your local reputable hotel from one of the major sites.

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Randall Jiménez, local specialist, responded to this review:

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved... read more

Hi Christopher,

I am sorry to hear about the feeling that you have after the vacation that we organize for you.

We always try to provide the best value for your trip taking into account the time and research we've done to ensure your trip runs smoothly, organize all the reservations, provide on-the-ground support, and, most importantly, to ensure that the experience is great.

The people, who make a decision of doing their own arrangements directly, take all the risks that are involved with that. It may be that they believe they would be getting the trip for a cheaper price, but it is likely that in the end, it could cost them more. By booking with KIMKIM & Coast to Coast Adventures, as the tour operator in Costa Rica, you would have the assurance that you are dealing with a well-established company within Costa Rica. You are given emergency numbers to contact in the event of problems and I have every confidence in our staff to be able to deal with all situations.

We believe our prices are fair based on this, and many of our travelers agree, leaving great reviews but I understand and respect your point of view.

Best,
Randall

Travis

Trip to Costa Rica · Costa Rica - Sep 11 - Sep 15, 2019

Traveler: Travis B. - Local specialist: Randall Jiménez

Our whole experience couldn’t have been more seamless. Our transportation, our lodging, our activities...everything was perfect. We had an amazing time in Costa Rica, and Randall made it happen!

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Randall Jiménez, local specialist, responded to this review:

Hi Travis,

I appreciate your review of the trip and your kind comments, I am really glad that you and Rebecca enjoyed your vacation and that it covers all your expectations :)

We hope to have the chance to welcome you again in the future and organize a new trip to our small but diverse country.

Pura Vida!
Randall

Trip to Costa Rica · Costa Rica - Aug 14 - Aug 18, 2019

Traveler: Christie P. - Local specialist: Randall Jiménez

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL... read more

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL hoteliers were expecting us and the rooms were as described, and ALL the guides for the various activities were well-trained, knowledgeable and personable.

- Day 1 La Fortuna Arenal Volcano nature walk; Tabacon Hot Springs
> The nature walk was less of a hike than we were hoping for, but really beautiful scenery around the volcano and Nestor, the guide, was very knowledgeable and great at spotting birds/wildlife.
> Of all the experiences Kimkim/Randall/Coast to Coast Adventures arranged for us, we might have skipped Tabacon Hot Springs just because it was very expensive, crowded and super touristy (we live in Japan and the hot spring experience here is very, very different!), but it was good for a laugh just the same, with the wall of water and hidden nooks and crannies. Other visitors, beware -- the footing around some of the pools is very slippery and we really recommend water shoes or flipflops or something grippy to keep you on your feet. We were both fine, but we saw a visitor in bare feet slip and fall hard on some tiles, banging his head and tailbone pretty hard. A medic was called to tend to him.

- Day 2 La Fortuna Cano Negro Wildlife Refuge boat trip
> Hermann, the boat driver, didn't speak English but he was REALLY good at spotting wildlife even as he drove the boat, and Gustavo the guide was good at both spotting and explaining. This was a brilliant day -- we saw SO MANY birds/animals. Sloths, 3 different kinds of monkeys (we were actually treated to a big monkey drama as 2 troupes of white-faced monkeys shrieked at each other across the river), "Jesus Christ" lizards, snakes, tiny little bats, one caiman, and an incredible number and variety of birds. TAKE YOUR BINOCULARS if you do this trip. They were glued to my face the whole time. It was a rainy day but the boat had a roof and we were very comfortable. A tasty homemade lunch was also provided after the morning voyage.

- Day 3 La Fortuna & transfer to Santa Elena - Kayaking on Lake Arenal in the morning
> The kayaking was fun and easy, and the guide, Joseph/Jose was one of the nicest guys we encountered. Earnest, hardworking, friendly, knowledgeable, curious -- he was a great representative of Costa Rica. We really enjoyed spending the morning with him, while the views of the volcano towering over the placid lake were pretty spectacular.
> The bus/boat/bus trip to Santa Elena was a laugh -- the boat pulled up on a completely undeveloped shoreline and we were asked to get out with our bags. Without explanation, we were led down a dirt path, across a makeshift bridge and up to a dirt road were, magically, a bus appeared! Then off we went on the bumpy, mostly unpaved road to Santa Elena. Loved the green green green views of farms and jungle along the way. BEAUTIFUL Costa Rica...

- Day 4 Santa Elena / Monteverde Cloud Forest
> Morning hike in the reserve was great but here we did find our guide to be a bit ... what... jaded? Too used to tourists, maybe? Bored? All the same, he did spot some fantastic wildlife for us that we would never have seen on our own, including the Resplendent Quetzal (several, in fact...) WOW! On this hike, we found there was a lot of standing around -- we might have liked a smaller group that went a bit further afield.
> "Night walk" -- it POURED rain on us, but we were prepared with rain gear, etc. The animals were not so keen to be out in the rain, so it was harder to spot things, but we saw snakes, spiders, Costa Rican porcupines and sloths all the same...
> Our B&B -- Grace & Renzo B&B -- was excellent. We talked a lot with Grace and enjoyed their hospitality.

- Day 5 Aventura Ziplining and transfer back to San Jose
> Great thing for thrill seekers! Screaming through the canopy -- don't miss the Mega Tarzan Swing -- HEART STOPPING! Good fun for us and the weather cooperated. We enjoyed getting to know other travelers in our group.
> The Interbus transfer back to San Jose was punctual, comfortable, and uneventful.

SO, overall, we had a fabulous trip thanks to Randall, Kimkim, and all the local service providers. Randall arranged exactly what we asked for -- a taste of Costa Rica on a limited time budget -- so all in all, we are very satisfied.

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Randall Jiménez, local specialist, responded to this review:

Hi Christie,

First of all, thank you for your detailed review and feedback. It is very important for us to read from our customers their experience while they traveled in our country and to find out how everything works.

It makes me really happy to read that you and Phil have enjoyed your trip and the services that we arranged for you. We hope to have the chance to welcome you again in the future and explore some other areas of our country.

Best,
Randall

Trip to Costa Rica · Costa Rica - Jul 21 - Jul 27, 2019

Traveler: Caroline M. - Local specialist: Randall Jiménez

Randall was fantastic from start to finish, his local knowledge and suggestions for tours and activities resulted in a fun filled 6 day itinerary as part of our family holiday to Costa Rica. The hotels, transfers and tours all went smoothly and communication throughout the booking process was clear and very easy.
Thank you Randall! We had a fantastic time and would recommend your services and KimKim to anyone looking to book a holiday to beautiful Costa Rica. Pura Vida!

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Randall Jiménez, local specialist, responded to this review:

Dear Caroline,

I just want to thank you for your gentle comments. I am so glad to read that you feel very comfortable with the service that you received from us along the whole process.

It also makes me really happy that you, Daniel and your kids have had a great family vacation in Costa Rica and I hope that Harry has enjoyed his birthday celebration on board of the catamaran tour last Friday.

All the best to you and your family!

Randall

Trip to Costa Rica · Costa Rica - Jul 13 - Jul 23, 2019

Traveler: Garrett S. - Local specialist: Randall Jiménez

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great... read more

We just returned from an 11-day family vacation in Costa Rica and it was truly fantastic. We had a great balance of planned adventures and downtime that we used to explore on our own. The tours and hotels organized by Randall were all great, and I am so glad we decided to have an expert organize our itinerary instead of trying to figure it out ourselves. Below are the brief reviews of the major highlights of our trip:

Balsa River rafting with WAVE: 5/5. Fun river, great guide, great lunch. Wished it were longer!
Arenal Springs Resort: 5/5. Beautiful resort, nice rooms, nice hot springs, amazing breakfast.
Horseback/Waterfall: 5/5. Nice guide, great scenery, just the right length.
Arenal Hike + Tabacon Hot Springs: 5/5. Terrific guide, interesting history, saw red-eye leaf frog. Evening at hot springs was really relaxing, the buffet at Tabacon was just OK.
Sloth Tour: 3/5. Booked this on our own... seeing the first sloth was cool but after 2 hours they're kind of boring. Very nice restaurant stop at the end.
Car/Boat/Car trip to Monteverde: 5/5. Enjoyed practicing my Espanol with driver Hugo. Rough road, wouldn't want to drive this ourselves!
Hotel Ficus: 4/5. Nice room, lacked fan, restaurant was just OK, too pricey for dinner.
Twilight hike: 3/5. It was OK, but we got really wet and only saw bugs.
100% Aventura Ziplining: 5+/5. Whole family loved this! Tarzan swing at the end is a true test of courage.... just do it!
El Trapiche plantation tour: 5/5. Booked this on our own... very nice coffee/sugar farm tour with chocolate demo too, and tasty samples of everything.
Car trip to Manuel Antonio: 5/5. Private van, our driver Rafael was very friendly and took us to a great soda for lunch. And he stopped so we could see Croc Bridge - very cool!
Hotel Costa Verde: 5/5. Great location, spacious rooms, and plenty of monkeys!
Catamaran Cruise: 3/5. Nice day on the water, but the snorkeling is not really any good. Lots of hot, boring waiting before boarding the boat. We paid for the ship paparazzi photos and felt it was a ripoff for what we actually got. Lunch was decent, crew was friendly.
Espadilla Beach: 5/5. Great beach for relaxing and swimming. Rented cheap surfboards for the kids. Lots of monkeys here too!
Manuel Antonio National Park: 5/5. Beautiful, but prepare to get HOT and SWEATY. Lots of monkeys here.

Overall we had a great time and we could have never figured this all out without Randall. Thanks for the great adventures!

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Randall Jiménez, local specialist, responded to this review:

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who... read more

Dear Garrett,

It is great to read your review about the trip and confirm that you and your family had a great time with the arrangements that we organized for you.

I really want to appreciate your detailed feedback about the hotels, transportation and activities that you experienced along the trip, including also those additional activities and extra services that you booked directly. It is very important for me to read your impressions and improve customer service to those travelers who are planning to travel with us in the future.

I wish you all the best to you and your family and when you are ready to plan your next vacation to Costa Rica, you know where to find me ;)

Best,
Randall

Best of Costa Rica - 14 Days · Costa Rica - Jul 8 - Jul 21, 2019

Traveler: Peter M. - Local specialist: Randall Jiménez

The coordination of drivers, guides and various excursions worked well: the drivers and guides were personable, knowledgeable, courteous and punctual. The experiences were interesting too as these naturalists were able to spot hidden creatures in the murky waters or shadowy trees and shrubbery such as sloths, caymans, monkeys, parrots, snakes, frogs, millipedes and a variety of birds.

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Randall Jiménez, local specialist, responded to this review:

Thank you Pete and Iringo for your comments, I appreciate your time sending you this review and we hope to have the chance to welcome you again in the near future and organize a new adventure.

Best,
Randall

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Jun 22 - Jun 30, 2019

Traveler: Michele R. - Local specialist: Randall Jiménez

My son and I spent 9 days in Costa Rica during the last week of June. Randall did an exceptional job arranging all our excursions and hotel accommodations. Randall was also extremely responsive in answering any of my questions. The 2 day white water rafting trip down the Paquare River was great! We also really enjoyed the zip lining and hot springs in La Fortuna. The Costa Verde hotel was beautiful in Manuel Antonio and we enjoyed kayaking, snorkeling, and surfing. Every adventure was wonderful and I would plan my next vacation through Kimkim. Thank you for a very memorable vacation!

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Randall Jiménez, local specialist, responded to this review:

Dear Michele,

Thank you for your comments about your last trip to my country, it really makes me so happy that you and Zachary have enjoyed your vacations and the arrangements that we made for you. I knew you would love the overnight rafting trip, it is amazing to spend the night on the banks of the Pacuare River in the middle of the rainforest :)

We hope to have the chance to welcome you again in the near future.

Best,
Randall

Wildlife & Beaches in Costa Rica - 10 Days · Costa Rica - May 3 - May 16, 2019

Traveler: Rosy F. - Local specialist: Randall Jiménez

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good... read more

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good guide. The poor little village has a lot to learn if it wants to attract tourists and to get them to spend money rather than just walk through. There is so much competition in the world now for destinations that governments, local authorities and towns need to at the very least get on board or not bother and retain their own lifestyle.

The Caribbean coast would have been good for two days- five was too long especially at that time of year when the rainy season is starting. I am fit and active but not into dope, reggae, cheap food and surfing which seemed to be what was on offer. The hotel staff were a little surly ( one waitress was nice) . Despite being one of the few guests staying I was put into a dark downstairs room with no view of the sea ( there were balcony rooms which would have made the stay so much better) and the TV did not work. Very two star and was a low point in Costa Rica which coloured my overall impression of the country.

Avenal was a great area and I enjoyed the short time there. San Jose is clearly a city making a go of it in a period of transition. The Holiday In staff also need to go on a hospitality course. Just a few smiles would be good. The person selling tours in the lobby doesn't know how to smile. Facilities good and great location.

All in all Costa Rica was interesting. I stayed there about 5 days too long and while others have raved about the wild life, some huge conservation efforts are required to make it as good as Nepal, India, Borneo, Africa and the South Pacific, all places I have travelled. I got the feeling the country ( not Randall and the Kim Kim team) over promises and under delivers and I am not making making enthusiastic recommendations to others to travel there.

Good luck.

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Randall Jiménez, local specialist, responded to this review:

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the... read more

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the Arenal Volcano and to the Caribbean coast too, understood that perhaps fewer days for you there might be the best and that the hotel in Puerto Viejo de Limon didn't fill up your expectations.

Again, thank you for giving us the chance of having you with us.

Best,
Randall

Wildlife and beaches · Costa Rica - May 22 - Jun 1, 2019

Traveler: Charis M. - Local specialist: Randall Jiménez

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging... read more

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging Bridges and waterfall tour. He was a fountain of knowledge and spotted so many things that would have gone unnoticed if we had done the walk by ourselves. He also shared some great photos via whatsapp after the tour as he had a good camera.

Our 3D2N stay at Laguna Lodge, Tortuguero. Our guide Alex was really knowledgeable too, and on two boat safaris we saw a huge number of animals and birds. The food at the lodge was delicious too.

All transfers between places were comfortable and on time, and the restaurants where we were being picked up from for each leg of the journey were fantastic. Selvica even had a butterfly sanctuary out the back!

We also loved Le Cameleon, the hotel we stayed at just south of Puerto Viejo. While we were there we took ourselves to the Jaguar Rescue centre and saw some amazing creatures, and on another day rented bicycles and cycled down the coast to Manzanillo, where we had miles of beaches to ourselves. We also loved Punta Uva beach - totally breathtaking! Whilst staying there we saw sloths and toucans daily, as well as a yellow eyelash viper on a hike in Cahuita.

We cannot wait to come back to Costa Rica and will definitely book through kimkim again.

Thank you!

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Randall Jiménez, local specialist, responded to this review:

Dear Charis,

How nice to confirm that you and Mark had a great time in my country and that you enjoyed the activities, hotels, and transportation that we arranged for you. The last part of the trip on the Caribbean coast sounds amazing, to rent a bike and explore the beaches nearby is always a good idea, Punta Uva is one of my favorite beaches in the country.

I hope this has been a birthday that you keep on your memories for a very long long time.

All the best!
Randall

Trip to Costa Rica with Claire · Costa Rica - Apr 27 - May 3, 2019

Traveler: Michael S. - Local specialist: Randall Jiménez

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not... read more

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not have imagined any better. He had a great depth of knowledge and humility. I hope you call him out and let him know that he made the trip well worth the time. He had knowledge by the broader economy that no other guide could match. We was wonderful.

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Randall Jiménez, local specialist, responded to this review:

Hi Michael,

Thank you for your review and feedback about the trip I am glad you and Claire had a good time in the country.

I am sorry that you were not comfortable having breakfast at the cattle coral the hotel in Arenal conditioned precisely to keep that impression, actually the name of the restaurant there is The Stable.

As far as the activities, I will make sure to pass your review also to Chris, your guide during the hiking tour.

I hope to have the chance to welcome you again in the future.

Best,
Randall

Trip to Costa Rica · Costa Rica - Dec 12 - Dec 21, 2018

Traveler: Carolin B. - Local specialist: Randall Jiménez

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica... read more

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica (Volcano, Rainforest, Cloud Forrest, Beaches, Nightwalks, Mountains, Rivers and lots of animals).

If you never been there just give Randall Information what you are looking for and your Budget, and he will create you an individual Trip whit everything in what you love. I got exactly what I was Looking for and I can recommend Kimkim and specially Rendall to everybody. Thank you again for the awesome Trip!!!

Caro

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Randall Jiménez, local specialist, responded to this review:

Hey Caro,

What a nice surprise to hear from you! I hope this year is treating you well.

Thank you so much for your feedback and gentle comments about the trip that we organized for you in December, it is great to read reviews like yours and confirm that you had a blast during your stay in my country and that you enjoyed what we organized for you Caro.

Let´s hope to have you again in our country in the future...all the best!

Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Apr 22 - Apr 27, 2019

Traveler: Judith B. - Local specialist: Randall Jiménez

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a... read more

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a taxi to join the others. Don Juan coffee chocolate tour very interesting and worthwhile.
We loved Costa Rica and especially it’s people
Judy and john

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Randall Jiménez, local specialist, responded to this review:

Hi Judy,

Thank you for your review of the trip. It is great that you have had a good time on your vacation and that you have enjoyed the areas you visited and the people you met.

We hope to have the chance to meet you again in the future.

Best,
Randall

Brett

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Brett F. - Local specialist: Randall Jiménez

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the... read more

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the stay at Grace and Renzo's B & B. Grace was such a fantastic host and gave superb advice on places to roam, visit and eat throughout the small town. She made what would have been a great leg of the tour into one of our favourite sections of the holiday. KimKim really excelled in their planning with every section of the vacation running smoothly and I wouldn't hesitate to recommend them to anyone travelling to Costa Rica.

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Randall Jiménez, local specialist, responded to this review:

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they... read more

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they will take care of my clients every time and I can see that you were not the exception.

We hope to have the opportunity to welcome you again in the near future on a new adventure.

Best regards,
Randall

Family-Friendly Arenal and Manuel Antonio National Park- 9 Days · Costa Rica - Mar 29 - Apr 6, 2019

Traveler: Isabella A. - Local specialist: Randall Jiménez

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations... read more

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations for activities and places to see during my stay. We didn't have any hiccups during our stay and all drivers arrived on time. When we first arrived at the airport, our driver even provided us with a folder of our itinerary and all vouches required for the trip. The organization was impeccable! In addition, the activities were awesome and my mom and I had a blast! Some activities included: volcano hike, hot springs, hanging bridges, waterfall hike, ziplining, butterfly garden, guided hike through Manuel Antonio park + more. I highly recommend Randall to help you plan your trip if you are thinking of going to Costa Rica and want to experience as much as possible. I definitely plan on using the Kimkim service again. Thanks Randall!

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Randall Jiménez, local specialist, responded to this review:

Dear Isabella,

First of all, I want to appreciate your comments and feedback about your trip, it really makes me really happy that you and your Mom could enjoy the trip from top to bottom, that is my goal every time someone contacts us interested in visiting our country and I am so glad you and your Mom have that feeling after your vacation.

Warm regards and thank you Isabella for trusting on us for the planning of your vacation.

Morag

Wildlife Costa Rica · Costa Rica - Mar 23 - Apr 5, 2019

Traveler: Morag C. - Local specialist: Randall Jiménez

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation... read more

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation in recommending your company and paticularly Randall for any persons planning a trip to Costa Rica.

The only suggestion I would make is on checking out in Manual Antonio we had to be out of our hotel at 11am and our transfer was at 2.00pm normally this would not be a problem but with the heat and humidity it would have been nice to have a later checkout or earlier transfer (we however did not see this a a negative in any way and did not reflect at all on our enjoyment of this holiday) it is merely a suggestion.

Thank you and Pura Vida

Morag and Brett

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Randall Jiménez, local specialist, responded to this review:

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San... read more

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San Jose, we are a small company in Costa Rica and we take all the feedback from our clients very seriously because it is the only way to improve our service.

All the best to you and Brett in the future and Pura Vida!!!

Randall

Eco-Adventure · Costa Rica - Mar 18 - Mar 26, 2019

Traveler: Julie C. - Local specialist: Randall Jiménez

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio... read more

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

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Randall Jiménez, local specialist, responded to this review:

Hi Julie,

Thank you for the feedback about your trip with us last month. I am glad that you and your group were happy with all the arrangements that we coordinated for you and that everything worked as it was planned.

We hope to have the chance to hear from you again in the near future and welcome you to our country with a new group.

All the best,
Randall

Trip · Costa Rica - Mar 15 - Mar 25, 2019

Traveler: Deidre C. - Local specialist: Randall Jiménez

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we... read more

We used KimKim to arrange our first trip to Costa Rica and we were very, very happy how the trip was planned and coordinated through our awesome travel agent, Randall! We had such a great time hiking, biking, zip-lining, touring and had spa time as well and it was due to Randall who is amazingly knowledgeable and very nice and helped us to maximize our time in the country. He made us feel very comfortable with the planning from beginning to end. He was so responsive always- and even while we were in Costa Rica. Quite simply Randall made this trip easy to plan and fun, fun, fun!! We knew what we wanted to do and he planned it and he was very professional all the way through as well answering and handling all of our questions and needs. I now will use KimKim for all our travel needs!! Thanks again Randall for making our trip so much fun! I highly recommend him!!

Deidre Collins

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Randall Jiménez, local specialist, responded to this review:

Thank you again Deidre for your kind comments, I am so glad you and Melanie had a good time in my country during your vacation and that you enjoyed all the services that we happily arranged for you.

I will be pleased to welcome you again in the near future on a new adventure that you want to take here, there are still many things to visit, see and do :)

Cheers and Pura Vida!!
Randall

Trip to Costa Rica · Costa Rica - Feb 9 - Feb 22, 2019

Traveler: Robert C. - Local specialist: Randall Jiménez

Overall, our trip to Costa Rica met our expectations, aside from a small number of issues.

First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome.

Now to the issues.

We had a miscommunication with Randall on the... read more

Overall, our trip to Costa Rica met our expectations, aside from a small number of issues.

First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome.

Now to the issues.

We had a miscommunication with Randall on the maximum luggage weight for our internal flights. We thought the 40 lb limit was just checked luggage and that we could also carry on up to 10 additional lbs. The reality was that 40 lbs was the total weight limit, including both checked and carry-on luggage. So, we ended up having to pay for extra weight on all internal flights. Also, the airline, SANSA, told us that several tour operators had special arrangements to allow for extra weight, but that our operator was unknown to them, so we felt let down by this situation. This was not a huge issue, but it was a hassle, and could have been avoided, we feel. We did have an e-mail exchange with Randall about weight limits prior to our trip, but as far as my e-mail record shows, my question about total weight was not clearly answered.

Second, on the morning/afternoon of February 14, KimKim had planned for us to have a tour of the Hanging Bridges and La Fortuna Waterfall, plus lunch. The lunch turned out to be at the same restaurant as the dinner they had planned the night before, and it would have been nice to have a different restaurant for variety. But the real issue was that KimKim had planned for us to have a second tour that day, starting at 3:10 PM: a hike to the base of Arenal. We were really looking forward to this second event, but the problem is that by the time we had finished lunch and got back to our hotel from the first planned activity, it was almost 5 PM! Aside from being too tired from the active morning events to do a hike to Arenal, we were way too late for the second event. So, we felt that they had tried to cram in too much on this day, and it was impossible to have both excursions. The bottom line is that this day was not well thought out and we had to miss a planned (and I assume, paid-for) excursion.

Third, I want to mention that several of the planned activities during our trip involved being picked up and dropped back off by busses that made the rounds to several hotels and thus were filled with many people requiring multiple stops that take a lot of time. It would have been nice to have had private cabs or other transport so we didn't have to wait for other people (both pick-up and drop-off) at other hotels. Although we were always ready early for pick-ups, other guests were late, and so the entire bus-load got delayed. Not fun.

Finally, the KimKIm description of the food tour in San Jose was way off: the food courses that we got were far fewer that described, and we were all hungry after the tour. For examples, the description we were provided by KimKim (and which we got before deciding to purchase this tour), said we would "..try a Costa Rican-style hamburger made with delicious homemade tomato and achiote bread." We did not have a hamburger at all during our tour. Additionally, we did not have a guaro tasting nor any sangria as described in the detailed itinerary. We even asked about the sangria and the guide said that would cost extra. There were other differences as well. Our guide did tell us that he was anxious to get home for a big soccer match that evening, so perhaps we got a shortened version of the tour, and we were too tired from our international flight that morning to push back. But since this was supposed to be our dinner, we missed out on most of the food we were expecting! Our guide was nice and informative, but the tour was certainly far less than what was described.

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Randall Jiménez, local specialist, responded to this review:

Hi Robert,

It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service.

I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell.

And for the activities on February 14th, the hanging... read more

Hi Robert,

It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service.

I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell.

And for the activities on February 14th, the hanging bridges tour and La Fortuna Waterfall tour has a duration of 5 hours including lunch and drop off in your hotel, so I don't understand how you arrived at the hotel until 5:00 pm that day when you supposed to be back at the hotel at 1:00 pm at the latest, and give you then enough time to rest and get ready for the 3:10 pm tour, that is the logistics that we use always for these mixed tours.

I am glad that despite those small things on your trip, you and your party had a good time in my country and we hope to have the chance to see you again in the future.

Best,
Randall

Trip to Costa Rica · Costa Rica - Mar 1 - Mar 10, 2019

Traveler: Celeste T. - Local specialist: Randall Jiménez

We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels... read more

We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels and activities, as well as a clear printed itinerary. Things were very well organized, and the drivers were all terrific. Every one of them showed up on time and gave us some great info about Costa Rica as well as more practical advice, such as where to eat.

We stayed at 4 different hotels. With the exception of one of them, they were lovely and comfortable. Even the sub-par hotel had a very friendly and helpful staff.

We did some hikes, visited the fabulous Tabacon Hot Springs, and went zip-lining for the first time. It was an amazing experience. The young guys at the Selvatura zip line were absolutely terrific. They calmed my jitters with their great instruction and terrific sense of humor. I felt perfectly safe, and the view was AWESOME!

Manuel Antonio National Park exceeded my expectations. I was concerned that it would be touristy and crowded. It certainly is a huge tourist attraction, and for good reason. The well maintained trails through the park make for a great way to see some fascinating wildlife. It is definitely worth it to go with a guide. And the beach at the park is fabulous. The crowds dissipate after a short while, and it is just a beautiful place to be.

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Randall Jiménez, local specialist, responded to this review:

Dear Celeste,

Thank you so much for your review. It makes me happy that you and the Schicks have had a good time during your stay in my country.

You had the chance to do some of the highlights in each area you visited and I am glad you enjoyed so much each of them.

We hope to welcome you again in the future and organize a great new adventure in some other areas of Costa Rica.

Best,
Randall

Costa Rica Self-Drive Adventure - 14 Days · Costa Rica - Feb 8 - Feb 17, 2019

Traveler: Nan T. - Local specialist: Randall Jiménez

We spent two weeks traveling around to multiple areas in Costa Rica. Randall helped us with a tremendous itinerary enjoying different climates and activities along the way. Some of the recommendations for dining were expensive and we didn't go to them as there were many choices available in each town. Beware the tour to Osa Pennisula is very remote, don't compare the accommodations to your standards! Drake Bay has only had electricity since 2007 and building codes are something they are not familiar with. That said, it was perfect and unspoiled.

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Randall Jiménez, local specialist, responded to this review:

Hi Nan,

I appreciate your email and feedback and to confirm that you enjoyed the vacation that we all put together.

Costa Rica is a small country but with many options for restaurants, I am glad you found some other good options where to enjoy our cuisine.

It will be great to have you again some other time in the future, there are still many other areas to explore here.

Best,
Randall

Trip to Costa Rica · Costa Rica - Dec 16 - Jan 1, 2019

Traveler: Marguerite R. - Local specialist: Randall Jiménez

The trip was well-planned by KimKim staff, and was very enjoyable. The few snags we ran into were quickly corrected. Randall was very attentive.

We especially enjoyed our time in Monteverde, perhaps because the chilly wind and clouds are what we're accustomed to in the U.S. Pacific Northwest. The day at Selvatura was fabulous - the nature hike, led by Juan, introduced us to many plants and symbiotic systems. Zip-lining was fabulous (team of about a dozen energetic guides). Grace and... read more

The trip was well-planned by KimKim staff, and was very enjoyable. The few snags we ran into were quickly corrected. Randall was very attentive.

We especially enjoyed our time in Monteverde, perhaps because the chilly wind and clouds are what we're accustomed to in the U.S. Pacific Northwest. The day at Selvatura was fabulous - the nature hike, led by Juan, introduced us to many plants and symbiotic systems. Zip-lining was fabulous (team of about a dozen energetic guides). Grace and Renzo were excellent hosts at El Viandante, and gave very helpful advice on getting around the town.

We also enjoyed the hike at Volcan Arenal, led by Esteban. Our driver kindly stopped the van on the drive there so we could see howler monkeys and coati. Jimmy, another driver, was happy to answer our many questions, and he stopped so we could see a sloth up close at a produce stand. The chocolate-making tour and Proyecto Asis were interesting (guides Kyle (?) and Hector, respectively).

At Manuel Antonio we loved seeing all the animals right outside our hotel room. We never tired of watching iguanas and birds. Our tour of the national park, on Christmas Day, was too crowded to properly enjoy it. Our guide, Milo, was very good.

Rancho Corcovado was complicated. Our itinerary did not specify how we were to get from Sierpe to Rancho Corcovado, and our driver did not know where to leave us. When he learned where we would be staying, he knew which of the two boat landings we needed to get to. But we didn't know when our boat would arrive or how to recognize it. Between Randall's help and a call to the hotel, we got there. Boating on the river was pleasant, but getting through the surf was scary and unexpected (it took the driver two tries to make it through the waves). The hotel room had either no hot water, or scalding water. Sometimes no water at all. The food was very good, the trip to P. N. Corcovado was wonderful (Luis was an excellent guide) and the snorkeling was spectacular (excellent guides - Carol and a woman whose name I did not catch). There was an upsetting incident one night when angry people visited our next-door neighbors. All in all, the trip to Corcovado involved very good times and the least pleasant times, as well.

Our drivers were all good - Ricardo, Christian, Andres. The Hotel Don Carlos was a lovely secluded place in San Jose. We found a very good lunch at Cafe Rojo near the hotel, and spent a pleasant morning at Zoologico y Jardin Botanico Nacional.

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Randall Jiménez, local specialist, responded to this review:

Hi Marguerite,

I want to thank you for your feedback about your trip to my country with your family last December. It makes me happy that you have enjoyed the trip despite the minutes of uncertainty on the motorboat connection to Corcovado.

I really appreciate your comments about Rancho Corcovado and the problems that you had with the water, we will make sure to follow up with the hotel about this.

I have no more to say than thank you for trusting on us for the arrangements of your family vacation, we hope to have the chance to welcome you again in the future.

Best,
Randall

Group departure - Costa Rica Coast to Coast: Biking, Hiking, Rafting and Kayaking - 12 Days · Costa Rica - Jan 4 - Jan 15, 2019

Traveler: Anne T. - Local specialist: Randall Jiménez

We had an amazing adventure trip from start to finish.
Great communication from Rendell who took on board what we wanted to do. It was far better than we expected.
Fez our guide was absolutely fantastic along with our drivers and extra guides especially Martine who guided us on our long hike.
All food, all accommodation was brilliant.
Everyone was so friendly and made our trip truly wonderful. Thank you all at coast to coast.

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Randall Jiménez, local specialist, responded to this review:

Dear Anne,

Thank you for your review and pictures, those are great!!!! I will make sure to share them with Fez, Mauricio and Martin.

We all are very happy that you have enjoyed your trip and we hope that you keep these good memories for this experience for a very long time.

Best,
Randall

Karen

Group departure - Costa Rica Coast to Coast: Biking, Hiking, Rafting and Kayaking - 12 Days · Costa Rica - Jan 4 - Jan 15, 2019

Traveler: Karen M. - Local specialist: Randall Jiménez

Everything was very well organised from the time we arrived in Costa Rica to the moment we were taken to the airport for our return home. Randall listened to what we wanted and came up with a trip that suited all of us in the timescale that we had. We enjoyed staying in all different types of accommodation from hotels, lodges, a boardinghouse and campsites. Some of the best meals we had were home cooked, using fresh local produce. It was a great way of seeing this amazing country, the... read more

Everything was very well organised from the time we arrived in Costa Rica to the moment we were taken to the airport for our return home. Randall listened to what we wanted and came up with a trip that suited all of us in the timescale that we had. We enjoyed staying in all different types of accommodation from hotels, lodges, a boardinghouse and campsites. Some of the best meals we had were home cooked, using fresh local produce. It was a great way of seeing this amazing country, the activities were far from easy (cycling, hiking and rafting) but we had a real sense of achievement when we reached the end. Fez was an excellent guide, full of knowledge as well as being encouraging and understanding. He made sure we always had everything we needed and was happy to arrange any other activities we wanted to do. He always had time to chat, joined in with card games in the evening and generally made us all feel welcome.
I would thoroughly recommend this holiday to anyone looking for a more active break, I never thought I would be cycling through a banana plantation and crossing bridges and rivers or hiking through a jungle but the scenery is breathtaking and all the animals you see along the way is an added bonus.

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Randall Jiménez, local specialist, responded to this review:

Dear Karen,

I want to appreciate your review about the trip and your experience traveling with us.

We all are very happy that you have challenged yourself on this trip and have felt the satisfaction of crossing the country by your own human-powered - well done!! but the most important thing, that you have enjoyed your trip from top to bottom, that was our goal.

We hope to have the chance to welcome you again in our country in a near future.

Best,
Randall

PS: Fez explained to me the... read more

Dear Karen,

I want to appreciate your review about the trip and your experience traveling with us.

We all are very happy that you have challenged yourself on this trip and have felt the satisfaction of crossing the country by your own human-powered - well done!! but the most important thing, that you have enjoyed your trip from top to bottom, that was our goal.

We hope to have the chance to welcome you again in our country in a near future.

Best,
Randall

PS: Fez explained to me the graphics about the distances that you drew on the questionnaires that you completed after the trip - very funny

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Dec 27 - Jan 5, 2019

Traveler: Joseph F. - Local specialist: Randall Jiménez

Our Costa Rica trip was awesome and excellently put together and organized by Randall. Everything went exactly according to plan and the quality of the guides on the various tours and activities were first class.
Everything from our pick up at the airport, to our final drop off was precisely on time and all guides and drivers spoke excellent English which made communication so much easier.
We have absolutely no issues or complaints regarding any aspect of the trip and would absolutely recommend kimkim to anyone seeking a high quality tailor made trip to an exotic destination.

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Randall Jiménez, local specialist, responded to this review:

Hi Joe,

Thank you for your feedback about the trip. I am so glad that you, Tarina & Ryan have enjoyed the vacation that we organized for you and we hope this is not the last time we have the chance to welcome you in our country.

Warm regards,
Randall

Natural wonders · Costa Rica - Dec 26 - Jan 1, 2019

Traveler: B P. - Local specialist: Randall Jiménez

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa... read more

Randall and Kim Kim planned the perfect trip for my family of myself, my husband and three grown kids. It was just the right mix of adventure, exercise, nature, discovery and relaxation.

We particularly enjoyed the Mistico hanging bridges tour with Carlos (of Pura Vida Tours) near the Arenal Volcano area, which included seeing monkeys, snakes, tarantulas and so much beautiful scenery.

We also really liked our raft trip in that same area with George "2" as our guide from Canoa Aventura. He was a pro at spotting all kinds of wildlife including fascinating birds, monkeys and even a crocodile. He was very knowledgeable and accommodating.

One of my favorite places was Tabacon hot springs. I wish we had gotten there earlier in the day so we could see it in the daylight, but even sitting in the hot river and pools at night was wonderful! I wish I had known to bring water shoes here, the bottom is rocky.

We loved our hotel, Montana de Fuego, with lovely pools, spa and individual bungalows overlooking the volcano. The staff there was very helpful and friendly, especially Veronica.

Our two days in the Monteverde Cloud Forest were also fun and fascinating.
One of our favorite activities was the zip line tour at Selvatura park. Even my husband who is afraid of heights felt secure enough to do the zip lines. This is a huge and very well run operation and even with lots of tourists they moved us through quickly and safely. It was amazing "flying" over the forest. We also took the short butterfly walk there which was interesting and the butterflies were incredibly beautiful and even landed on your hand if you were still enough.

We took a night hike with a guide at the Monteverde Wildlife Reserve and got to see a sloth in (slow) motion thanks to the eagle eye and strong flashlight of our guide there.
Our final day was a nature hike with Javier of Monteverde Experts, and he certainly was one. He knew every tree, every bird, every reptile and again helped us spot a sloth high up in the canopy.

And finally, we took several lovely drives with the Coast to Coast driver, Jose, who navigated very bumpy roads and long distances with a happy attitude and willingness to answer all questions and stop whenever we wanted to take photos.
This was really a fantastic Costa Rican advanture.

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Randall Jiménez, local specialist, responded to this review:

Dear Beth,

It is great to hear from you after your trip to my country and read your review - you just made my day!

I am so glad that you and your family have finally enjoyed the trip that we started planning for you many months ago and to confirm that the wait worths it :)

I will make sure to pass your comments to the people involved in the success of your trip, I know we are very lucky to have such a dedicated people working with us.

Finally, I want to wish you and your family a great... read more

Dear Beth,

It is great to hear from you after your trip to my country and read your review - you just made my day!

I am so glad that you and your family have finally enjoyed the trip that we started planning for you many months ago and to confirm that the wait worths it :)

I will make sure to pass your comments to the people involved in the success of your trip, I know we are very lucky to have such a dedicated people working with us.

Finally, I want to wish you and your family a great 2019 and we hope to have the chance to welcome you again in the future.

Warm regards and Pura Vida!!

Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Dec 16 - Dec 23, 2018

Traveler: Chris L. - Local specialist: Randall Jiménez

I did some research on the Internet on where to go in Costa Rica, gave Kimkim my preferences and date of arrival/departure. Randall took it over from there and came up with a perfect itinerary for us.

Before we left we received the detailed itinerary from kimkim, airport pick up was on time, as well as the rest of the private transport pickup. Hotels were clean and comfortable, the guides were knowledgeable and friendly. No complaints whatsoever.

Highly recommended.

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Hi Chris,

I appreciate your feedback about the trip and also about your experience in booking your family vacation through kimkim.

It makes me happy that everything works as it was planned during the time that you spent in my country.

We hope to have the chance to welcome your family again in a near future on a new adventure in Costa Rica.

Best,
Randall

Ultimate Costa Rica Honeymoon - 10 Days · Costa Rica - Dec 7 - Dec 16, 2018

Traveler: Hebba D. - Local specialist: Randall Jiménez

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let... read more

We just finished our amazing honeymoon in Costa Rica! And have to say that Randall was an absolute pleasure to work with - he made the process so easy to book and really worked with us to plan a great honeymoon!

We landed in San Jose and a drive met us at the airport right away to take us to our hotel. Everything was laid out and organized for us which was fantastic! In the morning we were picked up for the drive to La Fortuna. The one thing I would recommend is for future visits to let visitors know the length of time for the drives we had no idea and found ourselves on 3-4 hours drives (which we didn’t mind, but would have packed some snacks!). Our accommodations were stunning in
La Fortuna we stayed at the beautiful Tabacon. Our white water rafting trip was amazing and the local farm they took us to for lunch was an amazing highlight. Wave Expeditions are amazing and we highly recommend you book with them if wanting to do a white water tour. Very thorough in safety recommendations, good equipment, great guides and an amazing experience. We also went on the Volcano hike - although really interesting we found that our guide wasn’t that engaged in the hike and didn’t realize we were the last hike of the day so all of the animals were tucked away (I would recommend making sure you get an early tour if you do this hike). We would have loved to do the hanging bridges and ziplining here but unfortunately we didn’t.

We then went to Monteverde which was amazing! Wow is all we can say when thinking about Monteverde Lodge and Gardens. The lodge itself was amazing, the gardens spectacular and we had a great corner balcony room. It is also amazing that they have a butterfly garden in the hotel! The staff was amazing and surprised us with a dinner in the butterfly garden for our honeymoon. We also did the Cloud forest hike with Monteverde Experts - amazing tour guide. He was so passionate and really took his time to show us everything - if you do this excursion make sure to use this company. We also did horse back riding which we weren’t too crazy about - it was again the last tour of the day we found our horses to be tired and barely moving and again not much to see. Our guides also didnt explain much to us - in hindsight we would have omitted this although we did request for it to be booked and would have rathered book the hanging bridges etc.

We then made the trip to Manuel Antonio - which was an incredibly long drive 7 hours when it was supposed to be nor more than 4. Although this was a slight setback we fell in love with Manuel Antonio right away. We stayed at Makanda which is an amazing resort with amazing staff- we were treated like royalty and would highly recommend staying here. We visited a local beach recommended by one of the staff members at Makanda and loved it and also visited Ronny’s Place (amazing dinner venue with incredible sunset view), Emilo’s Cafe (amazing seafood) and The Wagon (amazing pizza). We had a tour organized for Sea kayaking and snorkelling - although we enjoyed this (physically challenging) our tour guide wasn’t the greatest he indicated he was feeling under the weather and stayed in his kayak while pointing at a rock we should swim towards to see fish, we would have liked to have someone in the water to tell us what we were looking at. He also told us we need to be back in the kayaks in 20 minutes and then proceeded to paddle back. We had thought this would be an entire morning event as indicated on our itinerary but ended up having our kayak, snorkel and lunch all by 11:30 am...in hindsight we would have either booked through a different company, done a different excursion or discovered more of Manuel Antonio on our own. Despite this we still loved the snorkelling but would recommend that they get new life jackets and clean their snorkels.

Randall was amazing to work with and we thoroughly enjoyed booking through KimKim they made the process so easy for us and would absolutely use them again if booking another trip to Costa Rica. Thanks Randall for all of your hard work and being so helpful with organizing our honeymoon!

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Randall Jiménez, local specialist, responded to this review:

Dear Hebba and Steve,

I appreciate your feedback and confirm that you had a good time and enjoy every hotel that we arranged for you and most of the activities.

Again I want to apologize for the long drive from Monteverde to Manuel Antonio, we talked with the owner of the transportation company and he suggested us to inform that the drives during the peak season might take a little bit longer because of the number of travelers but we are looking for a different company of transportation... read more

Dear Hebba and Steve,

I appreciate your feedback and confirm that you had a good time and enjoy every hotel that we arranged for you and most of the activities.

Again I want to apologize for the long drive from Monteverde to Manuel Antonio, we talked with the owner of the transportation company and he suggested us to inform that the drives during the peak season might take a little bit longer because of the number of travelers but we are looking for a different company of transportation that can guarantee a more current timing.

Well guys, it was a pleasure for me to assist you with the arrangements of your honeymoon and show you a little bit of the marvelous that we have here. I wish you all the best for 2019 and we hope to hear from you again in a near future.

Best,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches · Costa Rica - Nov 17 - Nov 26, 2018

Traveler: sally c. - Local specialist: Randall Jiménez

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do... read more

We had a great trip despite the driver being 20 minutes late to pick us up at the airport. The Holiday Day Inn in San Jose wasn't anywhere near a 4-5 star hotel but was fine.

Rafting with Wave Company in La Fortuna was a great. The Baldi Hotel/Springs was nice but they had constructions going on the entire time we were there which was loud.

Ziplining (forget the company) in Fortuna was aweseome, small outfitter with great guides.

The Hanging Bridges at Mystic was great but could do without the walk down to the waterfall as the crowds were a real turn off.

Biking with Arenal Bike Company was nice.

Monteverde Lodge and Garden was really nice, very quiet and the grounds were impressive and the proximity to town was ideal for walking to restaurants.

We opted for another zipline which we booked through the hotel, Sky Adventure would have been fine but nobody mentioned how cold it would at that high location.

The horseback riding was one of our favorite tours, we had a private guide which made a huge difference.

Si Como No was a huge hit with my daughter. The only tour we had was to the Manual Antonio Park was fine but could didn't care for the crowds.

Randall did a great job but would have appreciated a bit more information on what to expect on each tour and how long each tour would last. Aside from that, he did a great job.

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Randall Jiménez, local specialist, responded to this review:

Dear Sally,

Thank you so much for your comments, your feedback will help us to improve our service and make sure to be more informative to our next clients.

It makes me happy to read that you had a good time and that are now back and safe at home with good memories of your trip, we hope to have the chance to welcome again on a new adventure.

Best,
Randall

Tortuguero & Puerto Viejo - 7 Days · Costa Rica - Sep 8 - Sep 14, 2018

Traveler: Henna G. - Local specialist: Randall Jiménez

The booking process was easy; Randall was very responsive and able to fulfill all our requests. All activities were well organized and transfers ran smoothly. Costa Rica's beauty takes your breath away! Our Tortuguero guide Rolando from the Laguna Lodge hotel was one of the best ones we've ever had. We even saw a giant sea turtle lay eggs - such a wonderful experience. Thank you!

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Randall Jiménez, local specialist, responded to this review:

Dear Henna,

I want to appreciate your feedback after the finalization of your trip to my country. I am so glad that you had a good time during your visit and that you also had the chance to see the sea turtle on the beach doing its nest, it is definitely a lifetime experience.

Best regards and I hope to welcome you again in the future!
Randall

Costa Rica Adventure: Whitewater, Beaches & Volcanos - 8 Days · Costa Rica - Aug 28 - Sep 4, 2018

Traveler: Stephen M. - Local specialist: Randall Jiménez

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups,... read more

I thoroughly enjoyed my trip to Costa Rica. I was looking for a nice blend of nature, adventure, beaches, nightlife and relaxation ... and this trip offered exactly what I was looking for. I booked with relatively short notice and didn't really have the time to research in advance. Fortunately, the local specialist Randall asked what I was looking for and customised an awesome trip. From the moment I arrived to the moment I left, everything was planned and scheduled (including pick-ups, drop offs, hotels, trips, meals etc). I was also given a detailed trip plan upon arrival meaning that I knew exactly where I had to be and when. In the end, I experienced many of the things Costa Rica had to offer and had a fantastic time. I would very much recommend kimkim.

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Randall Jiménez, local specialist, responded to this review:

Dear Stephen,

It makes me really happy to read your comments and that you have enjoyed your vacations as you mentioned in your review keeping always a good balance of different experiences along the trip. I hope to have the chance to welcome you again in a near future - Pura Vida!!!

Randall