Kimkim Trip Reviews for Thailand

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(28 reviews)
Read 28 verified reviews by travelers who booked their trip on kimkim.

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From when I was first connected with Tha unti... · Thailand - Feb 9 - Feb 16, 2020

Traveler: Claire H. - Local specialist: Thanissara Puangkim

From when I was first connected with Tha until even during the trip when I contacted her for a couple of questions she was very good. Answered all my many questions and organized an amazing trip while in Thailand. Thank you Tha we have a wonderful time .

Thanissara Puangkim profile photo
Thanissara Puangkim, local specialist, responded to this review:

Thank you for your compliment and I'm always happy to serve you. Your satisfaction and joyful is my mission. Hope to welcome you again next time.

Wonderful Christmas Vacation! · Thailand - Dec 22 - Dec 29, 2019

Traveler: Josh E. - Local specialist: Ha Truong

Ha was awesome from the start! She offered a lot of great initial options, and we worked together over a few weeks to make this vacation everything we wanted it to be. We were spoiled from the moment we met Mr. Sauce and his driver at the Bangkok airport, when we met Ms. Mew and her driver at the Chiang Mai train station, and until our last driver dropped us off at the Bangkok airport at the end of our vacation. And Ha was in constant contact with me the entire time to make sure everything was perfect. I would highly recommend Ha and her team!

Ha Truong profile photo
Ha Truong, local specialist, responded to this review:

Dear Josh,

Thank you so much for having us on your lovely family trip to Thailand. It is our great joy and pleasure to assist you in planning little details regarding this tour.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own. Wish you all the best in life!

Best Regards,
Ha

Heidi

Created our own cruise "excursions" · Thailand - Jan 18 - Jan 29, 2020

Traveler: Heidi P. - Local specialist: Linh Do

We decided to create our own "excursions" while traveling through Asia on a cruise. Linh helped us plan activities for three of the ports we visited. We gave her our destinations and she gave us various options to pick and choose from. Our first port was in Koh Sumai, Thailand, where Mr. Sonthaya gave us a great tour of all the island highlights and brought us to a beautiful beach side restaurant to enjoy the view and some local food.
Our second stop was in Laem Chabang, the port south... read more

We decided to create our own "excursions" while traveling through Asia on a cruise. Linh helped us plan activities for three of the ports we visited. We gave her our destinations and she gave us various options to pick and choose from. Our first port was in Koh Sumai, Thailand, where Mr. Sonthaya gave us a great tour of all the island highlights and brought us to a beautiful beach side restaurant to enjoy the view and some local food.
Our second stop was in Laem Chabang, the port south of Bangkok. Ms. Angie and a driver picked us up from the port and drove us west of Bangkok, to ride a river boat that brought us to her favorite floating market, Don Wei Market. It did not disappoint, as it was a fascinating market filled with the smells, sounds and tastes of Thailand. We were truly immersed in the wonderful culture. We enjoyed tasting some foods while wandering and then ate a delicious lunch in a restaurant on the water. We boarded another boat and were taken to Wat Arun (Temple of Dawn), a tower on the Chao Phra river bank built in Khmer architectural style. It is the tallest temple in Thailand, decorated in beautiful ceramic pieces. We finished our afternoon in Chinatown, one of the largest in the world, then headed back to the ship in the evening.
Our third adventure was in beautiful Halong Bay in northern Vietnam. Our guide, Mr. Sam, met us early at the pier and brought us to a favorite coffee shop to have authentic Vietnamese, drip into your own cup, coffee. It has just a touch of sweetness from some added condensed milk and is the smoothest, non-bitter coffee! So enjoyable. Next we were brought to a pearl factory to learn and watch how oysters are inseminated, farmed, harvested, and pearls sorted for size and quality. We were then brought to Halong Bay, where we were given a private boat tour of the beautiful bay, filled with 1000's of islands. It was so relaxing and fascinating! We were brought to Sung Sot Cave (Surprise or Amazing Cave). Found by the French in 1901, this is one of the largest and most beautiful caves in the area! Be ready to do some walking! It truly was amazing! Back on the boat, we were served an amazing lunch of freshly steamed prawns, squid salad, stuffed crab and other delicious delicacies that had been caught by the captain and his first mate! It was too cold for kayaking that day, but that would have been a great option as well.
We were very please with Linh's help in finding us very informed and interesting guides. Every "excursion" went off without a hitch. I would highly recommend KimKim and their local guides next time you plan a trip or just plan excursions while on a cruise!

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Heidi,

Thank you much for sharing us your great experience on tour and your appreciation of our guides in Thailand and Vietnam.
I will send your so kind appraise to them accordingly.
If possible, Please help us to send your lovely photos via the email marketing@sensasia.com in order we can share with other audience on your lovely feedback as well as your delight experiences.
Looking to hear from you.
Best regards,
Linh
Best regards,

My wife and I had a great time in Thailand! · Thailand - Jan 27 - Feb 5, 2020

Traveler: Jacob W. - Local specialist: Ha Thu

My wife and I had a great time in Thailand! Ha was a great planner who set up awesome tours and guides who were thoughtful, friendly and fun. All of transfers were well handled and right on schedule. Never having been to Thailand before it was an amazing trip and based on our experience would recommend to everyone.

Would highly recommend! · Thailand - Jan 14 - Jan 23, 2020

Traveler: Hayley B. - Local specialist: Suwanna Noraheem

The first time using KimKim for mine & my Mum’s 10 day trip to Thailand. I had visited the country a few times but it was a first for my Mum & therefore I wanted to incorporate places that I had been to that I thought Mum should experience as a first-timer, with places that I hadn’t been. We only had 10 days but decided to cover 3 areas, Bangkok (city life), Chang Mai (Countryside) & Koh Samui (beach). We went with the recommendations from Suwanna for accommodation & activities & she did a... read more

The first time using KimKim for mine & my Mum’s 10 day trip to Thailand. I had visited the country a few times but it was a first for my Mum & therefore I wanted to incorporate places that I had been to that I thought Mum should experience as a first-timer, with places that I hadn’t been. We only had 10 days but decided to cover 3 areas, Bangkok (city life), Chang Mai (Countryside) & Koh Samui (beach). We went with the recommendations from Suwanna for accommodation & activities & she did a great job with all of them, the only thing we had to organise was our flights. It was also lovely to have everything organised from the get-go so we didn’t have to think about transfers or activities on arrival. The vehicles were of a much higher standard than expected & our guides were really friendly, knowledgeable & always on time. Our highlights were the 60k bike ride in Chang Mai & the cookery course in Koh Samui - fantastic! I would highly recommend KimKim & will definately use them again in the future.

3 centre holiday to Thailand · Thailand - Jan 14 - Jan 23, 2020

Traveler: Deborah B. - Local specialist: Suwanna Noraheem

My daughter and I used Kim Kim on our recent trip to Thailand which was fantastic. They took care of all our needs whilst we were there booking trips, transfers, hotels etc.. Everything worked like clockwork. The hotels were perfect and the guides very informative and all spoke English. We did a three centre trip taking in Bangkok, Chiang mai and Ko samui. The highlight for us both was completing the 60km cycle trip in Chiang mai. Having said that all the trips we booked were excellent giving... read more

My daughter and I used Kim Kim on our recent trip to Thailand which was fantastic. They took care of all our needs whilst we were there booking trips, transfers, hotels etc.. Everything worked like clockwork. The hotels were perfect and the guides very informative and all spoke English. We did a three centre trip taking in Bangkok, Chiang mai and Ko samui. The highlight for us both was completing the 60km cycle trip in Chiang mai. Having said that all the trips we booked were excellent giving us a great experience. These included a day tour in Bangkok, foodie tour at night by tuk tuk, traditional Thai dance night, trekking, cookery class, snorkelling, kayaking and Island hopping by speedboat. We would highly recommend Kim Kim.

Unbelievable experience! Wonderful trip · Thailand - Dec 24 - Jan 4, 2020

Traveler: Beejal P. - Local specialist: Ha Thu

Ha planned an unbelievable trip for us! She’s great!

We enjoyed so many experiences: elephant visi... · Thailand - Dec 20 - Dec 30, 2019

Traveler: Christine C. - Local specialist: Linh Do

We enjoyed so many experiences: elephant visit, hiking through the jungle, kayaking around the floating village, cycling round Angkor Wat, butterfly farm, night markets, temple visits, Aspara dance show, all smoothly organised by our guides. It was so nice to be chauffeured from airport to hotel to the visits for the day.

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Christine,

Thank you so much for sharing with us all your experiences on tour and we are so grad to be your local journey planner to have this chance to host the trip of you and Chris.
Once again, greatly appreciate for your praise, I will deliver your kind words to our guides and hope I can meet you face by face when you have a chance to visit Vietnam.
All the bests,
Linh

Fantastic trip for everyone in our family! · Thailand - Dec 14 - Dec 30, 2019

Traveler: Opher K. - Local specialist: Ha Thu

Fantastic trip for everyone in our family!

Tuk tuk tour was great. Chiang Mai hike was n... · Thailand - Dec 24 - Jan 4, 2020

Traveler: TEJASH P. - Local specialist: Ha Thu

Tuk tuk tour was great. Chiang Mai hike was nice, guide there Danny was the best. Cooking class was really good. Krabi was our favorite. Snorkeling on Bali was excellent

Epic Honeymoon in Thailand... · Thailand - Nov 23 - Dec 15, 2019

Traveler: Michael M. - Local specialist: Suwanna Noraheem

We had a wonderful time in Thailand thanks to Suwanna, Tha, and all the local guides in the country! Royal Silk made us feel like lux travelers with airport pickups seamless transfers and kind and courteous service from all.

Some of our wonderful guides included:
Jungkey - The Tuk-tuk foodie tour was great and Jungkey kept us moving, eating, and enjoying.

Amy - Our private guide on our Bangkok tour made sure we saw much of the city beautiful sights, while being so pleasant to talk with,... read more

We had a wonderful time in Thailand thanks to Suwanna, Tha, and all the local guides in the country! Royal Silk made us feel like lux travelers with airport pickups seamless transfers and kind and courteous service from all.

Some of our wonderful guides included:
Jungkey - The Tuk-tuk foodie tour was great and Jungkey kept us moving, eating, and enjoying.

Amy - Our private guide on our Bangkok tour made sure we saw much of the city beautiful sights, while being so pleasant to talk with, and had a great feel for the pace of the tour and where to take us. Excellent!

Roon - We loved Roon's quiet charm and sense of humor. He showed us many spots in Chiang-Mai and took his time to make sure we enjoyed as much as we could possibly.

Pom - Pom was so great! She took us on the hiking tour of Doi Inthanon. You could tell she had a lot of experience on the mountain and she was a wonderful guide with a warm heart and a great sense of pride in the mountain and it's surroundings. She was wonderful!

Tha was really responsive along our entire trip and we felt comfortable knowing she would always be available to help if needed. Su the local representative in Phuket was also amazing as she immediately reached out to us upon our arrival and helped us with our transfer and booking a dinner reservation and spa reservation. The recommendations by all were also wonderful.

We don't think we would have had nearly as good a time in Thailand had we not used KimKim to plug us into all the wonderful people at Royal Silk. Thank you so much for a wonderful experience and thank you to all the great guides throughout!

Gabby

Great Thailand visit Dec 2019 · Thailand - Dec 21 - Dec 31, 2019

Traveler: Gabby S. - Local specialist: Linh Do

We had a great Thailand trip this past December. Working with Linh and her team was relatively easy and where able to customize the experience to our needs. Overall a positive experience for my husband and I, we had private tours and our guides were very professional and helpful. There were minor issues we faced (we were asked for tickets for transportation by the drivers, which were not given to us) but where addressed by the local KimKim team. I would strongly recommend to get a local SIM... read more

We had a great Thailand trip this past December. Working with Linh and her team was relatively easy and where able to customize the experience to our needs. Overall a positive experience for my husband and I, we had private tours and our guides were very professional and helpful. There were minor issues we faced (we were asked for tickets for transportation by the drivers, which were not given to us) but where addressed by the local KimKim team. I would strongly recommend to get a local SIM card on your mobile device, so that you can call/connect with other services as needed. Thank you Linh! We had an unforgettable trip :)

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Gabby,

Thank you much for spending your time and kind words to share the great experience that you have on tour with us - Sens Asia Travel.
It is our great honor to have a chance to host your trip to Thailand and your notice on the driver's case is really helpful to us. We will learn from that and may issue the transfer vouchers to next clients when they are on spot with drivers only.
One more time, hopefully that we are still be in your contact list for the next trip to Southeast Asia.
Keep traveling and wish you the marvelous journeys ahead.
All the bests,
Linh

Thailand and Cambodia · Thailand - Dec 20 - Dec 30, 2019

Traveler: Chris B. - Local specialist: Linh Do

We had a superb experience with every detail custom-fitted so that we got to see as much as we wanted in the way that we wanted. Perfect in every respect.

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Chris,

It is so great to know that you have been back home safe and sound.
Thank you much for your praise and feedback. We hope that we will be in your contact list for the next trips to Asia and see you soon in Vietnam.
All the best,
Linh Do

Jo-Ann

A magnificent experience!! · Thailand - Nov 29 - Dec 7, 2019

Traveler: Jo-Ann R. - Local specialist: Linh Do

Mr. Sauce was my tour guide while in Bangkok, he was extraordinary. He was very knowledgeable, kind and complacent. I loved the floating market, never seen anything like it. Miu was my tour guide while in Chiang Mai and she was awesome, my most memorable experience from Chiang Mai are the temples. Phi Phi islands is like being in fantasy island! I loved my entire trip, thank you so much for putting it together.

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Jo Ann,

Thank you so much for having us on your lovely birthday trip to Thailand. It is our great joy and pleasure to assist you in planning little details regarding this tour.

We are looking forward to welcoming you again in the future, with more destinations to explore and more experiences to own! Wish you all the best in life.

Best Regards,
Ha

David

Thailand tour in Oct. 2019 · Thailand - Oct 13 - Oct 17, 2019

Traveler: David W. - Local specialist: Supi Prach-Umpai

Supi did a great job putting together this trip. He was helpful and resolved any issues we had immediately. Planning is sometimes the hardest part of vacationing but he made it very easy and stress free for us. I would recommend Kim Kim in our future travels. The tours were very nice and we had a lot of fun. Everything was set up from Bangkok to Phuket and then from Phuket to Krabi. Thanks again Supi!

Supi Prach-Umpai profile photo
Supi Prach-Umpai, local specialist, responded to this review:

Dear David, thank you very much for your kind and positive feedback. We hope to welcome you again in the future, not only in Thailand, but also in other countries in SEA including Vietnam, Cambodia, Laos, Myanmar or Indonesia! Just let us know, we will be pleased to assist you again.

Bangkok to Chaing Mai · Thailand - Jul 31 - Aug 10, 2019

Traveler: Heather M. - Local specialist: Suwanna Noraheem

Our 10 day trip to Thailand was amazing. Suwanna, our Bangkok travel agent was brilliant. She organized two airport pick-ups, eliminating the stress of finding a cab, she connected us with some interesting joined group tours, and there were some individual tours with a tour guide. My husband and I really enjoyed the personalized tours as they provided rich opportunities to connect with local people and develop an understanding of the people and culture of Thailand. Most memorable was a... read more

Our 10 day trip to Thailand was amazing. Suwanna, our Bangkok travel agent was brilliant. She organized two airport pick-ups, eliminating the stress of finding a cab, she connected us with some interesting joined group tours, and there were some individual tours with a tour guide. My husband and I really enjoyed the personalized tours as they provided rich opportunities to connect with local people and develop an understanding of the people and culture of Thailand. Most memorable was a Bangkok foodie tour in a tuktuk. We ate food that we would not have dared sample without guidance. Our guide was a young recent university graduate. She was delightful - charming and satirical and a lot of fun. Another highlight was a trip two hous north of Chaing Mai to an elephant sanctuary in a small Karen village in the middle of nowhere. We stopped at a village market to buy food four our lunch and for the elephant. We spent time feeding the elephant and washing him in the river.

Suwanna Noraheem profile photo
Suwanna Noraheem, local specialist, responded to this review:

Hi Heather,

Great to know you like the trip.
We look forward to welcome you to Thailand again :)

Suwanna

Mother-Son trip to Thailand · Thailand - Jun 18 - Jun 23, 2019

Traveler: Michelle B. - Local specialist: Supi Prach-Umpai

Highly recommend KimKim and will use them again on my next big adventure! The travel company with whom KimKim matched us, Royal Silk Holidays was fantastic! Our main travel planners, Suwanna and Supi were great during the planning phase. Great communicators and truly tailored our trip for our interests and budget, making as many changes as we required. Our Thailand private tour guide, Niracha Saksopin (Pom) was fantastic! She and her driver were a huge part of our excellent experience. We... read more

Highly recommend KimKim and will use them again on my next big adventure! The travel company with whom KimKim matched us, Royal Silk Holidays was fantastic! Our main travel planners, Suwanna and Supi were great during the planning phase. Great communicators and truly tailored our trip for our interests and budget, making as many changes as we required. Our Thailand private tour guide, Niracha Saksopin (Pom) was fantastic! She and her driver were a huge part of our excellent experience. We will request her on our next visit.
Our outdoor "adventure" experience with 8 Adventures was phenomenal! Highly recommend them! Our guides, were top notch! Our 4-wheeler guide was kind, fun and attentive. Our hiking and home-stay guides, Oat and Jafu were terrific! The Lahu home-owner for our village home stay, Pim Weda, was so very nice and hospitable.
Our "Elephant Owner for a Day" experience at Patara Elephant Farm was even better than expected! Highly recommend!
Finally, the beautiful boutique hotel, Yaangcome Village was absolutely wonderful! Highly recommend!

Supi Prach-Umpai profile photo
Supi Prach-Umpai, local specialist, responded to this review:

Hi Michelle,
Thank you so much for your kind and positive review on the trip to Thailand. Kindly apologize for my late response. Hope to have an opportunity to welcome you again in Thailand or one of our neighboring countries.
Kind Regards
Supi

Thailand · Thailand - Mar 21 - Mar 28, 2019

Traveler: Kim W. - Local specialist: Ha Thu

Ha was great ! She responded fast and put together a greet trip for Thailand! We had tour guides and just drivers on our trip ! Everyone was on time and everything went as planned we had no issues , the hotels were great especially cape panwa was amazing !! The best one tour guide we had was in Chiang Mai he really went above and beyond and made the elephant day so great ! I would def book a trip with Kim Kim again!

Northern Thailand Adventure Trips · Thailand - Feb 16 - Feb 24, 2019

Traveler: Odysseas B. - Local specialist: Supi Prach-Umpai

Overall our experience in North Thailand was more than amazing. Our moments with my (private) group members were irreplaceable and we highly recommend Kimkim for adventure and extreme destinations. The places we visited were really difficult to reach them without a local guide being comfortable and familiar with the people and the place. Every single day was unique and different. We were able not only to experience for a few hours some villages in the jungle but also to stay for some nights... read more

Overall our experience in North Thailand was more than amazing. Our moments with my (private) group members were irreplaceable and we highly recommend Kimkim for adventure and extreme destinations. The places we visited were really difficult to reach them without a local guide being comfortable and familiar with the people and the place. Every single day was unique and different. We were able not only to experience for a few hours some villages in the jungle but also to stay for some nights and live the local and simple life. Kimkim is a really trustful company with many advantages and will definitely choose them again for our next destinations.

thai · Thailand - Dec 16 - Jan 1, 2019

Traveler: javier p. - Local specialist: Ha Thu

This was one of the most memorable trips my family ever had. Guides were really great and we felt taken care of the whole trip. Food was amazing and schedule ran very smoothly.
Thank you to kimkim and its amazing team!!

loved it

Cruise port tour · Thailand - Dec 23 - Dec 23, 2018

Traveler: Barbara P. - Local specialist: Ha Thu

We had a wonderful time with our guide Watermelon. She was fun and informative. Our coordinator Ha was very helpful in planning our day before we arrived. We would recommend both of them to anyone!

SAPET517 - Thailand for family - 30 Oct - 7 Nov 2018 - 4 persons · Thailand - Oct 30 - Nov 7, 2018

Traveler: Brook D. - Local specialist: Linh Do

Ms Nit in Bangkok was great. The itinerary day were we went to the floating markets, Grand Palace and then were suppose to go to China Town for dinner was too busy. Given that it was early in the itinerary we were still jet lagged and there was no way we had energy to go to out at night. We skipped the china town food tour because we were exhausted even though it sounded great.

Ms Nook in Chiang Mai was equally great. All experiences were great. The elephant tour day could have used some... read more

Ms Nit in Bangkok was great. The itinerary day were we went to the floating markets, Grand Palace and then were suppose to go to China Town for dinner was too busy. Given that it was early in the itinerary we were still jet lagged and there was no way we had energy to go to out at night. We skipped the china town food tour because we were exhausted even though it sounded great.

Ms Nook in Chiang Mai was equally great. All experiences were great. The elephant tour day could have used some preparation. We had no idea the transportation was so long and in the back of a truck. Our son got motion sick and vomited in the back of the truck on the way there which was a bit of a struggle and rough start to the day. With some warning the night before we could have prepared and given him something for motion sickness. Also it would be nice to have clear direction to bring bathing suits for the swimming part. Overall the elephant tour was very memorable and a highlight of our trip.

Both dinner shows were great too.

Linh Do profile photo
Linh Do, local specialist, responded to this review:

Dear Brook,

First of all, it is so great to hear from you and know that you are all well after a long trip to Thailand.
Thank you much as well for sharing to me such a huge value feedback about the tour especially the itinerary of the city tour to floating market, Grand palace and Chinese street food tour as well as the preparation tips for the Elephant tour.
First, for the city tour, this is the normal city tour we often offer to clients and it is much more focusing on the local touch... read more

Dear Brook,

First of all, it is so great to hear from you and know that you are all well after a long trip to Thailand.
Thank you much as well for sharing to me such a huge value feedback about the tour especially the itinerary of the city tour to floating market, Grand palace and Chinese street food tour as well as the preparation tips for the Elephant tour.
First, for the city tour, this is the normal city tour we often offer to clients and it is much more focusing on the local touch and daily life experience and got good comments from our clients so far.
As your family have had a free day for resting so I also think that the pace of the tour will be normal for your big kids. I will learn from that for the next family offer. Thank you for noticing me.

Regarding to the elephant tour, I will also learn from that and note the necessary tips for the upcoming tour to our clients and family tour.

For all the pictures, they are all great and I hope that your kids have learnt many things on the way for their living experiences. Is it possible if I ask for your permission to use some of them as our real client study case and experience on tour? if yes, we will really appreciate your support.

Thank you much again in trusting in our service and I look forward to have a chance to welcome to you Asia for the upcoming trips.
I wish your family with good health and happiness always.
Best regards,
Linh

Jana

Adventure in Thailand · Thailand - Nov 13 - Nov 26, 2018

Traveler: Jana Z. - Local specialist: Suwanna Noraheem

I enjoyed the whole trip and the guides most of them were very knowledgeable. I saw a lot and learned a lot and I feel like I saw the most important places in Thailand and
learned a lot about the culture . I would highly recommend this trip it was wonderful!
Thank you so much 😊

Suwanna Noraheem profile photo
Suwanna Noraheem, local specialist, responded to this review:

Hi Jana,

Its nice to hear you enjoyed the trip 😊.
Thailand still has other parts waiting you to visit and explore. Please let us know anytime if you will plan trip to Thailand next time.

Have a nice day !
Suwanna

Southeast Asia Cycle Tour November 2018 · Thailand - Nov 15 - Nov 21, 2018

Traveler: Bob H. - Local specialist: Jasmine Whitney

I had done some web research on trips in SE Asia, and was hesitant to use a travel booking service like kimkim; however, I quickly leaned on kimkim to find the right trip for me. I was looking for a trip that would provide a challenge, but not an overwhelming one, and that would expose me to places and people I wouldn't meet otherwise. Through guided questions and back and forth questions, kimkim nailed it. I also appreciate the assistance with some last minute Visa issues.

Jasmine Whitney profile photo
Jasmine Whitney, local specialist, responded to this review:

Thanks Bob; I'm really happy to hear that you enjoyed your ride with us! Our team had a lot of fun hosting you as well. Hope we might have the opportunity to host you on another memorable bike adventure in Asia in the future!
-Jaz

Bangkok to Chiang Mai · Thailand - Nov 15 - Nov 26, 2018

Traveler: Jenny N. - Local specialist: Ha Thu

Both the one day tour and the longer tour were very good. The one day tour suffered from going to two very touristy spots with a long drive for one day. I think it would be more advisable to recommend closer experiences if possible for a one day trip. The guide Bom was excellent.
The guide for the longer trip Apple was very personable, friendly and helpful but we did feel at times that her English language skills were below par particularly in vocabulary and fluency in passing on information... read more

Both the one day tour and the longer tour were very good. The one day tour suffered from going to two very touristy spots with a long drive for one day. I think it would be more advisable to recommend closer experiences if possible for a one day trip. The guide Bom was excellent.
The guide for the longer trip Apple was very personable, friendly and helpful but we did feel at times that her English language skills were below par particularly in vocabulary and fluency in passing on information eg the history of an area. The content of the trip was on the whole very good though could have been a little more imaginative in some areas - we found that we consulted our Lonely Planet guidebook regularly eg for hints on good museums, other sites not on the itinerary. For instance the Sukhothai Museum turned out to be excellent for those interested in the local history , we also found a very interesting ceramic workshop which ran interesting tours . A range of additional things should be able to be suggested by a good guide. Sukhothai was a highlight for us particularly as the Loy Krathong festival was so brilliant with the illuminated historical site - a piece of info which was not included in our itinerary nor particularly emphasised by the guide. The Loy Krathong dinner which we attended in Chiang Mai hotel was fine though somewhat overrated (and artificial compared to Sukhothai event) . It would have be useful to know we were paying such a large amount for that particular event - the buffet food was definitely not memorable.
Also I may have missed it in info provided but it would be good to have some guidance on tipping (for guides/drivers) in Thailand as each country has been different approach to this.

Last minute Trip to Thailand · Thailand - Oct 15 - Oct 18, 2018

Traveler: Chuo chuin F. - Local specialist: Supi Prach-Umpai

The rep greeting us at the airport was courteous.

Our guide Richard was very knowledgeable. He even bought us some delicious food treats. We had the best experience with him.

The Siam Niramit Show was great. But we wished the audience could be warned ahead of time about the "Hell" scene. Little children could have been scared.

The Food Tour on the last day was not very special, unfortunately.

Supi Prach-Umpai profile photo
Supi Prach-Umpai, local specialist, responded to this review:

Dear Chuo Chuin
Thank you very much for your kind review and your positive feedback for our guide, Richard. As it is a private tour, we can select our best guide to take care of our guests.
Yes, I agree with you that the hell scene is quite scary for young children. Usually we will warn our guests travelling with small children in advance.
Your comment on the Food Tour will be forwarded to our partner who provide this food experience which got usually positive feedback from the past guests. ... read more

Dear Chuo Chuin
Thank you very much for your kind review and your positive feedback for our guide, Richard. As it is a private tour, we can select our best guide to take care of our guests.
Yes, I agree with you that the hell scene is quite scary for young children. Usually we will warn our guests travelling with small children in advance.
Your comment on the Food Tour will be forwarded to our partner who provide this food experience which got usually positive feedback from the past guests. We know from our own experience that Taiwan has one of the best cuisine in Asia and we enjoyed very much Taiwanese food. The tour has been designed for multi-countries including Western visitors who have different gastronomic background. The level of excitement for Asian food is therefore different. The reason I have included this program for you is that it is a half day join tour without temple visit and the historic area of Bangrak is quite interesting.

We hope to welcome you again in the near future.
Kind Regards
Supi

Many faces of Thailand · Thailand - May 5 - May 13, 2018

Traveler: Rosanne K. - Local specialist: Andy Carroll

We were so pleased we chose to use your services. Andy, our local specialist, was very attentive right from the beginning of planning our trip. We were undecided about the various places to travel while in Thailand, but knew we were flying into and out of Bangkok and knew we, at a minimum, would want to spend a day or two to visit the Grand Palace and other temples. Both my daughter and I agreed that had we not had a guide to go through the Temples we would not have benefited as much... read more

We were so pleased we chose to use your services. Andy, our local specialist, was very attentive right from the beginning of planning our trip. We were undecided about the various places to travel while in Thailand, but knew we were flying into and out of Bangkok and knew we, at a minimum, would want to spend a day or two to visit the Grand Palace and other temples. Both my daughter and I agreed that had we not had a guide to go through the Temples we would not have benefited as much visiting them. Andy employed Mr. Peak to be our guide. Mr. Peak was wonderful! He was not only such a pleasant person, but was knowledgeable about the Temples and River, but also was hospitable and offered so many times to take our pictures at the various places that I believe he knew would capture in a picture wonderful memories for us. We are home and still saying to each other how lucky we were to have a guide, and that our guide was Mr. Peak!

Our transports to/from hotel and airports were punctual and easy to find and the instructions Andy gave us to do so were spot on!

Thanks for your assistance in our journey to Thailand!

Trip to Thailand · Thailand - Apr 3 - Apr 6, 2018

Traveler: christian r. - Local specialist: Holly Richter

After coming off a great trip with you guys in Myanmar I had the same expectations for the trip to Thailand but it couldn't be further from the truth. The biggest issue that I had was not having the items included in the list available upon arrival. The hotel was changed lat minute and when I arrived they had a sign out front that said cheap rooms with the price. Fair enough I went into the room and there was a sewage issue that made the room smell constantly. There was a gap under the... read more

After coming off a great trip with you guys in Myanmar I had the same expectations for the trip to Thailand but it couldn't be further from the truth. The biggest issue that I had was not having the items included in the list available upon arrival. The hotel was changed lat minute and when I arrived they had a sign out front that said cheap rooms with the price. Fair enough I went into the room and there was a sewage issue that made the room smell constantly. There was a gap under the door that let mosquitoes in at a constant rate but no mosquito net. These in themselves are not deal breakers but I paid $1,900 for 3 nights in a hotel and a guide for 3 1/2 days. The total for the hotel for the two nights that I was supposed to stay there would be $65 USD and the hotel on the last night would be $150 USD. That means that there was roughly $1,700 out there for a driver and a guide for 3 1/2 days. Since the room was unacceptable I went and paid for 2 more nights on my own and in my discussion with Holly I was never once offered a refund for the other night in the hotel. I then questioned the pricing and Holly gave me a breakdown which didn't actually add up tot he entire cost. When I responded back with questions there was never a response. I hate to say this but at the end of the day I feel that I was taken advantage of since its such a high tourist destination area. Feeling that I was taken advantage of did not help to the satisfaction of the trip even though the guide and driver were great. At the end of the day it is not hard to look at a menu or understand the cost of a hotel since they are right in front of you and then listen to the cost from the trip planner. I have no issue paying for value but there was no value added for this trip. I hope that the communications are reviewed and steps taken to make sure that others do not fall into the same situation. Again my trip t Myanmar though KimKim was awesome but the trip to Thailand has since changed my mind.