Bella Saung

Everything worked out well and we got to custom our experience to what we wanted to spend time more on.

I would say that the planning for Phuket was the least successful because traffic from the landing day was not taken into account which changed the first day Itenerary. The island hopping was also not anticipated to fill the whole day. If we knew, would have been fine skipping this. The tour guide did amazing with all the changes though!

Bangkok tour guide lady was exceptional! She was very accommodating and took all of our wants and really catered to how we want to spend time on.

My 21 year-old daughter and I had an exciting and memorable trip to Bangkok and northern Thailand. Bella was very responsive to our requests to see the beautiful temples, eat delicious street food and explore nature. Our tour guides and drivers in Bangkok, Chiang Rai, Pai and Chiang Mai were kind and knowledgeable.

Hotel Reviews

The Park Nine Suvarnabhumi

Bangkok

Conveniently located near airport but very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Quarter Pai hotel

I really liked how this hotel was surrounded by nature but was walking distance to the center of town. Pretty hotel grounds with big trees and chirping birds.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Buri Sriping Riverside Resort & Spa

Chiang Mai

Beautifully decorated lobby and rooms. The staff is very kind and helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mora Boutique Hotel

Great location. Walking distance to night market and town center. Beautiful and spacious rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nysa Hotel Bangkok Sukhumvit 11

Bangkok

Great location and very clean. Nice pool.

Authenticity & Character

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Staff

Cleanliness & Comfort

Activity Reviews

Chiang Mai Night Market visit with local guide

Chiang Mai

A lot of fun! Tried new dishes. Our tour guide was terrific.

Quality of Experience

Guides, Drivers and Staff

Transport

Famous Golden Triangle Exploration

Thailand

Thus wasn’t on my radar but was do happily surprised by the history I learned about the region and neighboring countries.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Chiang Rai and highlights visit

Chiang Rai

An unforgettable experience exploring the white and blue temples and black house. Also loved the tour of the Golden Triangle. I learned so much history!

Quality of Experience

Guides, Drivers and Staff

Transport

Yaowarat Street Food Tour (Chinatown)

Bangkok

Our tour guide was great but it was a little too crowded for my daughter and I. The food was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok Highlights Exploration

Bangkok

The tour guide was wonderful - very knowledgeable and kind.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great experience working with Bella through KimKim for our trip to Thailand. This was our first time using a service like this, and honestly, it exceeded our expectations.

Bella was extremely responsive from the start and did a great job collaborating with us to build an itinerary that actually fit our family—not some cookie-cutter plan. She was flexible, attentive, and made adjustments along the way so everything felt dialed in.

One of the biggest highlights for us was having local guides. That completely changed the experience. Instead of feeling like tourists trying to figure things out, we always felt taken care of and confident in where we were going and what we were doing. It took a lot of the stress out of traveling and allowed us to actually be present and enjoy the experience.

Overall, it made the trip smoother, more meaningful, and honestly more fun. We’re already talking about going back to Thailand—and we’d absolutely work with Bella again.

Hotel Reviews

Silom Serene Hotel

Bangkok

Hotel was nice but felt a little dated. A guest on our floor was smoking and it got in the vents. No big deal but not ideal.

Buri Sriping Riverside Resort & Spa

Chiang Mai

Very classy hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Aonang Beach Resort

Krabi

Perfect location, excellent food and resort.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hong Island trip by Speed Boat!

Thailand

Fucking awesome.

Welcome and Temple Treasures of Chiang Mai

Chiang Mai

Hot spring & Emerald Lagoon tour & Tiger Temple with lunch

Thailand

A visit Damnoen Saduak Floating Market and Mae Klong Railway market

Bangkok

I thought it was going to be different. It was okay but nothing amazing.

Half-Day Cycling in Chiang Mai!

Chiang Mai

Chiang Mai Cooking Class Experience-Small Group

Chiang Mai

Amazing experience and so much fun.

Quality of Experience

Guides, Drivers and Staff

5 Islands Sunset Cruise with Kayaking and Swimming in Bio-luminescence!

Thailand

One of the best experiences.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I was a little hesitant to use Kimkim because I hadn't heard of it and couldn't quite tell even what it was. First, I want to assure anyone reading this that it is a totally legit site/service! I think people from different agencies can sign up on the platform, and they receive the benefit of Kimkim marketing and receive inquiries from the Kimkim site. Meaning, our agent was not "from" Kimkim but rather used their platform. This is not a bad thing! We got a local agent but with a really good communication platform and app.

For the actual trip planning, we first thought we would use Kimkim for our entire trip, but I ended up wanting more direct say over our flights and hotels. So I planned those myself. But even after I did that, Bella asked if she could still help to plan our trip. She was mostly responsive (delays over the weekend and of course due to time zone), and we had our final plans a number of days in advance (maybe a bit late for anxious planners, but I am not so that was fine for us).

As for the actual activities:

Pickups/dropoffs: They were hit or miss. It was a little tough finding people at the airports, and there was some waiting involved. (Find them, wait around, be walked to a door, wait for the van.) In my other trips, a person met us coming out of security and walked us straight to the vehicle. BKK is a much larger airport, but there were even some delays in Phuket (where the transportation service went to the international terminal instead of the domestic terminal, even though we had arrived from Bangkok). The vehicles were also hit or miss -- some nice and new, other older ones and one even with some cobwebs around the curtains. I liked that we generally had the same drivers each day so we could spot them and vice versa. I'd give a 3/5 for transportation.

Longtail Boat Canal Tour: This was fun, a nice way to see different parts of the city. We stopped at a cute market and got to see some sights from the water. Our boat was fine, and we enjoyed that we had a private boat so we could come and go as we liked. 5/5

Midnight Tuk-Tuk Food Tour (Bangkok): We loved this! Ice the guide was amazing - funny and informative. We covered a lot of ground, ate some delicious food, and got to see Bangkok in a different way than we had before. Highly recommend! 5/5

Half-Day Temple Tour: It was very hot this day, and we with our kids wanted to kind of speed it along. Our tour guide did not read the room very well. We kept asking him to go faster or leave certain sites earlier, but he kept on talking. SO much. Even in the van. This made the tour a little frustrating, as we wanted a more abbreviated version given the heat and our personal travel preferences. But we did see some nice sites, so we were glad for that. 3/5

Island hopper boat tour: We have done similar trips where we have a private boat and visit different locations in a number of different countries. We visited the Khai islands because we didn't want to travel too far from Phuket. I'm honestly not sure I would recommend this for travelers. We only got out of the boat at one of the islands. It was pretty but very commercial. The crew led us to their favorite vendors, and we did end up having a nice relaxing time. But I wouldn't call these islands "must see." The snorkeling is terrible, not even worth trying because there is nothing to see at all. I might have seen 1-2 fish. Also, in our prior trips, the boat itself was part of the fun. You could tan on a ledge, hang out on a swimming mat or tubes attached to the boat, dive, from its side. This boat was for "transportation", not fun. Its only purpose was to drive us around, very industrial and no amenities at all on or with the boat. (Life jackets and snorkels/masks.) We were disappointed. We did love the lunch on a floating dock, and the crew was quite good. Funny and engaging. But there was no food and no place to even lay outside on the boat. 3/5.

General: It was easy to work with Kimkim. I did really like their app and the convenience of having everything in one place. Bella communicated well with us and reminded us for things like travel documents. We had local contacts everyplace we went, so we felt well connect and knew whom to contact if we needed anything. I would probably use them again, but I would be more specific about what we wanted, to ensure that the services met our expectations in real life.

Took my trip to Thailand back in February 2026. Kimkim takes and holds your hand every step of the way. The guides, the personalized excursion, and the quality of service was simply flawless. The team at Kimkim, Bella and Tina, were there for whenever I needed them. You're in great hands with them. The guides felt genuinely happy to be there, and often went the extra mile to make our trip as smooth as possible. Thank you, Mr. Betty, for a spectacular tour of Bangkok!

Great support in helping us organise such a memorable trip!