Vietnam Travel Agents

The trip was phenomenal! The guides, accommodation and activities were all top notch. The only things I would suggest is more communication regarding day to day logistics. I didn’t always know details about where/when and for how long activities would be. That means I wasn’t prepared or dressed correctly on a regular basis. In addition, we ran into significant issues with visas that I would have appreciated more guidance on. I had to specifically ask whether a visa was needed for Cambodia else I wouldn’t have known to get one. We had to file for an emergency visa on the way home and ultimately had to repurchase a second set of flights home because they didn’t tell me I had to either file for a multi visit Vietnam visa or book a flight home that went through Hanoi to the next country. That type of support for a trip was expected to ensure a successful trip.

Kim Kim knows how to plan a trip! Our tour in northern Vietnam was impeccably arranged with seamless pickups and transfers. All the local guides were amazing and knowledgeable. The scenery and activities we experienced were spectacular. Ashley, the KimKim coordinator, stayed in close touch every day by WhatsApp to ensure our trip was going well. Five stars!

Nhung was our travel agent during our September 2025 trip to Vietnam . She did an excellent job. The guides and rides were always on time and the guides did a fantastic job. A typhoon was scheduled to hit La Han Bay during our trip. Our agent quickly changed our trip so we could go to La Han Bay before it arrived. We were grateful for this change. La Han Bay was gorgeous and worth the trip and change of plans. Our agent was in close contact with us during this time and was watching the weather and government announcements. She changed our hotels for us and our flights. This allowed me to enjoy my family and the experience and not have to try to arrange all of this. Thank you for the fantastic trip, Ms. Nhung.

Thank you also to Huyen for organizing the trip at the beginning.

Our visit to Vietnam and the support getting around was absolutely excellent. The initial planning was handled so professionally that any concerns we had were immediately taken care of and then once we were on our vacation any problems we had were instantly corrected. An example of this is on the second night we were on a sleeper bus which was incredibly uncomfortable. We were scheduled to take three more nights of this form of transportation on our itinerary.
We contacted our team and alternate transportation was made immediately to us.

The guides we had for our trip were excellent. Unfortunately I am not very good at names nor writing down their Vietnamese names, needless to say we were delighted with all guides that were provided. Not only were they excellent sources of information but they made sure we were having a good time. The personnel assigned to us were a pleasure to be with. I cannot sa& lucky we were to have this service for this adventure.

We loved our trip!
We would 100% recommend Kimkim and Ashley.

Ashley was in contact with us every step of the way, always providing just the right amount of information, and she was incredibly quick to make adjustments when we decided to add two extra tours.

Our tour guide Bao in Sapa was our favorite, though each guide we met was unique and shared not only details about the sights but also insights into the Vietnamese way of life and thinking. The rice fields, Fansipan, and the waterfalls were breathtaking. However, the Ecolodge (our hotel in Sapa) was a bit disappointing—there was a lot of humidity and an unpleasant smell in the rooms.

In contrast, the hotel in Hanoi was fantastic! The rooms were wonderful, and the staff were extremely helpful and welcoming. We also loved the Jeep tour—it was such fun! The only thing we would have added was a visit to the Ho Chi Minh Mausoleum.

The cruise in Ha Long Bay was perfect! The crew made everything fun and easy-going while still being very professional. The rooms were absolutely dreamy.

A special thank you to Ashley for immediately rearranging our bus when we mentioned it wasn’t convenient—she made everything so smooth.

Da Nang wasn’t our favorite stop. While the hotel was excellent and the spa there was amazing, we felt the city itself didn’t have as much to offer. We’d recommend staying two days in Da Nang and adding one more day in Hoi An instead, which was lovely. Our guide in Hoi An did a fantastic job, listened to our needs, and tailored the experience perfectly.

Saigon was a revelation! The Vespa tour was one of the absolute highlights of our trip—the guides there spoke the best English of all and made the experience unforgettable. All the tours and guides in Saigon were excellent.

Overall, every airport transfer was on time and seamless, all the hotels were in great locations, and thanks to Kimkim and Ashley, the only thing we had to worry about was having fun!

Hotel Review

La Casta Cruise

Halong

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Saigon By Night - Street Food Tour By Vespa (Updated)

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport