Vietnam Travel Agents

Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences and accounted for travel time in order to maximize our first trip to Viet Nam. She booked us on 2 private tours in Hanoi, including a Russian jeep tour and local attraction tour. She even paid extra to expedite my husband's Viet Nam visa when she realized it had been delayed and was able to get it for him the night before we left for our flight. She also found me a seamstress who sewed my 2 custom-made suits, advocated for my husband and me to get an upgraded hotel room with windows, and reserved upgraded seats on our flight from Hanoi back to Tokyo. She also recommended Stellar of the Seas cruise in Halong Bay and booked a 4-day, 3-night cruise for us which was a perfect duration for us. It was unexpectedly easy and efficient to communicate through the KimKim app and Ms. Trang was very patient with me. She is the epitome of customer service and I will definitely use KimKim travel agency for my future international travel.
Ms. Trang had book Duc and a driver to pick us up at Hanoi airport while Duc gave us an introduction to the city . Our Hanoi City tours were with Ben and a driver, as well as Gracie and a driver. We all communicated via Whatsapp which was extremely helpful given the language differences. They all went out of the way to help us make restaurant recommendations and suggestions for local activities following the tours. Ms. Trang went above expectations and had carefully choreographed our entire trip to Viet Nam so that we wouldn't get lost and felt welcomed to learn about the country's history and beautiful surroundings.

Doris did an exceptional job planning our trip to Vietnam. She was incredibly patient throughout the entire planning process, truly listening to what we wanted and tailoring the itinerary perfectly to our style. She checked in multiple times during every step of the trip, which made us feel supported and well cared for from start to finish.
She found excellent tour guides and organized very comfortable transportation, making each day smooth and enjoyable. The overall flow of the trip was planned incredibly well — starting with more activity and exploration, and gradually easing into relaxation. It was exactly what we needed.
The places she chose for us to stay were absolutely incredible, and she went above and beyond by meeting up with our family during the trip and even bringing us gifts — such a kind and thoughtful gesture.
Doris is a true pro, and she made our trip unforgettable. We couldn’t recommend her more highly.

Our trip from start to finish was immaculately planned by Doris. She was receptive of our feedback and made sure to implement our changes where necessary. There were 5 adults planning this trip, all with different needs and requests and she fielded all of them with patience and grace. We were able to meet up with Doris in Hanoi and her sweet personality was memorable. She was able to pack a few highlights of Vietnam in only 10 days travel time - visiting Ho Chi Minh City, Hanoi, Ha Long Bay and Phou Quoc. We had reliable drivers and tour guides in both the North and South and it eliminated a ton of stress from the family dynamic. Luggage, domestic travel, private transfers, tour guides, visa help, itinerary changes - you name it, she helped us with it. I would 10/10 recommend this service for anyone wanting to plan a seamless, enjoyable travel experience abroad, especially to a far and exhilarating country like Vietnam.