Vietnam Travel Agents

We had a great experience! Highly recommend Kimkim. Working with Alex for the planning was smooth and all changes were handled with our best interests in mind. Mr. Nguyen Thahn Binh thoroughly enjoys his job and always greeted us with his smile. With specific dietary concerns, he made sure each cafe/restaurant was aware. He was enthusiastic, answered our many questions, was delightful, knowledgeable, and was excellent in getting us exactly where we needed to be to capture the perfect photo. Our driver, Bo, was always there to collect us after each adventure. He was courteous, polite and respectful.

We just finished a two week private tour of Hanoi, Chiang Mai and Bangkok with kimkim. He had two planners based out of Hanoi: Hien, who curated the trip for us, listened to our preferences and thoughtfully suggested activities. We knew this was going to be special. And Stephen, who took over from Hien to handle our needs pre-trip and during the trip. Both were amazing, and Stephen was always available, I don't think he ever sleeps!

Upon arrival, the first representative took our photo and then everyone after that had our photo and recognized us so it felt like a friend was waiting for us at each destination. Each of the tour guides brought something special to the trip. In Hanoi, Cuong is so passionate about his country and its rich history that it is hard not to appreciate it as well. He even offered to meet us before our official tour started to take us for our first street lunch.

In Chiang Mai we couldn’t have asked for a sweeter guide in Amie, whose knowledge of the customs and culture was very much appreciated. While in Chiang Mai we had to rearrange plans due to a medical emergency and Amie was in constant communication with us and really made us feel like we weren’t alone under not the best circumstances. We loved the video collage of photos she had taken of our time together and set to music. What a treat!

By the time we got to Bangkok, we needed a little more rest time than the itinerary allowed for but Jo Jo made it happen by abbreviating some of the stops while still ensuring we got to see and experience everything we wanted to. His extensive knowledge of Thailand is quite impressive. And through it all, Stephen was in contact with us to ensure there were no issues or to resolve anything that did come up. Overall, a fantastic experience and we would not hesitate to use kimkim for future trips.

Hotel Reviews

Na Nirand Romantic Boutique Resort

Chiang Mai

Beautiful property, expected high Thai service standards, and outstanding buffet breakfasts.

Authenticity & Character

Location

Close to the night market and downtown.

Staff

Cleanliness & Comfort

Tirant Hotel

Hoan Kiem, Hanoi

Quaint hotel in the old quarter - of course the street noise can't be avoided, but it does quiet down at night. Great location.

Authenticity & Character

Location

Staff

Ivy in the restaurant was fabulous! She spoke to us each morning and on our last day even brought us treats she had bought at the market the night before especially for us!

Cleanliness & Comfort

Activity Review

VIP Fast Track Service

Vietnam

Super helpful to be taken through customs and immigration processing like a VIP, especially late at night after a long trip.

Quality of Experience

Guides, Drivers and Staff

Transport

We just completed a wonderful trip to Vietnam, including Ho Chi Minh City, Hoi An, and Hanoi.
The highlight for us was a “village tour” during our stay in Hoi An. Our local tour guide, Trinh, introduced us to our village with a very personal itinerary, including visits to several homes in the community for food and chats.

The hotels that were selected for us were all outstanding. Our favorites were Nikko Saigon in Ho Chi Minh City and Allegro in Hoi An.

A very special thanks to our host, Trang. She made the planning so easy and (other than some minor communication gaps due to the time change) she was remarkably responsive and flexible. Trang literally saved our vacation. When checking in to our Korean Airlines flight in Boston, the airline’s crew noted an error in my visa for Vietnam - basically there was, in error, and extra “s” listed in my name on the Visa. After a long and stressful hour, in which it was clear that I would ultimately not be able to board the flight from Seoul to Ho Chi Minh City with this Visa, Trang saved the day! By the time our flight landed in Seoul, she had arranged for a “rush” replacement visa and I was able to complete travel as planned. I cannot thank Trang enough!

This was our second KimKim experience, as we traveled to Japan with the entire family this past summer. Both experiences were excellent and I will certainly use KimKim again.

Hotel Review

Allegro Hoian

A great boutique hotel with charm and a super-attentive staff. Great location and an even greater breakfast buffet! “Nancy” from the staff was warm and welcoming and made it a point to chat daily and even remembered our names throughout our stay.

Authenticity & Character

Charming feel

Location

Short walk to Old Town

Staff

Nancy was amazing

Cleanliness & Comfort

Activity Review

Hoi An - biking Go Noi Village - Hoi An

Hoi An

Our favorite activity of the trip. Trinh, our local tour guide, gave an amazing introduction to her home village. We learned to prepare several dishes and enjoyed a great lunch at a family’s home. Riding around the village on bicycles was a blast!

Quality of Experience

Food

Guides, Drivers and Staff

Best driver ever!