Long Dao

My guide was Quoc. He was very friendly and certainly tried his best to make sure I had a great time. He even took me a long way out of his way to get me to an ATM after one of our touring days was over. The Kho Muong Cave (Bat Cave) was easily the most memorable thing I saw on my trip. I have been raving to all my friends about it.

Hotel Review

Gateway Inn Pu Luong

The people who work there are lovely. They are always happy, friendly and helpful. The views from the restaurant are amazing, even on foggy days. My room was comfortable but I did trip over the little ledge going into the bathroom a couple of times. It might be a good idea to put a throw rug over the ledge for safety.

Authenticity & Character

Location

The views!

Staff

Smiles, always friendly and helpful. Just lovely people.

Cleanliness & Comfort

The restaurant can be a bit cold in the cooler months. I took a blanket with me to keep warm.

Activity Reviews

Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)

Vietnam

This was a nice, relaxing day. Floating on the dam in the bamboo boat was very serene.

Quality of Experience

Guides, Drivers and Staff

Transport

Pu Luong Full Day Easy Rider - Caving | Riding | Swimming

Pu Luong Nature Reserve

The Kho Muong Cave was beyond outstanding. I have never seen anything like it. It was easily the highlight of my two weeks in Vietnam.

Quality of Experience

Guides, Drivers and Staff

Transport

Long was responsive only at the beginning of planning. We have a lot of confusion regarding meals included vs meals reserved. We had three full days in Cambodia but only one full day planned activity and two night activities. Fortunately the guide (Vibal ) and driver (Sofar) were excellent and they made themselves available to us the entire time and took us to places not included in the planning. We were anxious about our activities in Siem Reap and Vibal on the first meeting already reassured us he will take us to wherever we want to go. They gave us the best moments in our trip with excellent service and hospitality. Kudos to this team.
In Vietnam we were thankful to have the driver took us to the restaurant Gia because if we had to call taxi as suggested by Long it would have been a very nerve wrecking experience.
The recommendation of Gia restaurant was of questionable value. I would prefer a restaurant that serves classic Vietnamese meals that one that serves molecular gastronomy type of food. Also it would have been nice to be told that the meal will be 3-3.5 hours and that it will cost around $150 per person. It was presented as if the meal was included and caused confusion to all of us. Did the local tour group get a kick-back from this recommendation?

It was an amazing trip and I loved it ---
the communication with Long was not the best but we enjoyed all the trips and tours he set up
The best guides were in Siem Reap, Hoi An, and Hanoi.
The accommodations were good/great with the best being at the Metropol in Hanoi
I lok forward to another trip with you in the future
J Ready

Hotel Reviews

Shinta Mani Angkor

Siem Reap

Caravelle Saigon

the wing we were in was noisy

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tam Coc Garden Resort

Ninh Binh

very nice and a quiet oasis to relax

Almanity Hoi An Wellness Resort

Hoi An

comfortable and easily walkable staff very nice

Sofitel Legend Metropole Hanoi

Hanoi

superb

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

VIP Fast Track Service

Vietnam

OMG I want this everywhere!

Hoa Lu And Tam Coc Exploration

Vietnam

very enjoyable

Hanoi Half Day City Tour (S)

Hanoi

wonderful city and wonderful guide --- I wish we had booked more time !!!

Quality of Experience

Guides, Drivers and Staff

Transport

Phare Ponleu Selpak Circus Show

Siem Reap

very enjoyable

Explore the Complex of Angkor

Siem Reap

superb the guide was fantastic this is the second time I have visited this and I learned a lot more this time !

Traditional Apsara show with dinner

Siem Reap

very disappointing

Quality of Experience

Food

Authentic Mekong Delta Tour By Luxury Speedboat

Ho Chi Minh City

loved it ! We had a bit of an issue coming back with hitting a coconut/log and keeling over a bit but it added to the experience ----

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ho Chi Minh City Half-Day Tour

Ho Chi Minh City

very good wish we had more time --- half day is not enough!

Quality of Experience

Guides, Drivers and Staff

Transport

Dining at Michelin-star restaurant - Gia Restaurant

Hanoi

wait staff was great --- not impressed with the cuisine

Guides, Drivers and Staff

Transport

Jade Sails Ha Long Bay Cruise - 8 Hours Trip from Ninh Binh

Vietnam

we did not this due to fog --- did 4 hr Ha Long bay cruise which was great!! I put in amazing but be aware it was a different trip

We absolutely loved our trip to Vietnam and Long planned it perfectly. Our rides to and from airports, hotels, flights, and tours were all taken care of. Thank you, Long!! We would definitely use Kimkim again.

We had an incredible private tour of Vietnam arranged by kimkim. Long, our travel coordinator/local specialist, was exceptionally helpful and responsive from start to finish. He happily accommodated all our requests for changes, and he went above and beyond to help me retrieve a personal item I accidentally left behind at one of the hotels =). The tour guide at Ho Chi Minh city, Johnny, along with the driver, Phuc, were outstanding! They were so patient, helpful and fun. The hotels included in the tour were all excellent; they were beautiful, conveniently located, and very comfortable. Lastly, the 3D/2N Ha Long Bay cruise was amazing and enjoyable, and we loved everything about this part of the tour, from the boat and its crews to our room, the food, the excursion activities and of course, the stunning scenery.

Thank you, team kimkim, for making this trip so memorable for us. We loved it!

From the beginning of planning, Long was incredibly responsive and helpful to pull the trip together. He listened carefully to what we wanted to accomplish on this trip and made very appropriate recommendations. His hotel picks were incredible for the local flavor, location and amenities.

While on the trip when we had any questions, he was immediately responsive. There was a concern with the room we were given on the Hua Long Bay Cruise and Long was responsive and resolved it perfectly.

I would plan another trip with Long and would recommend him to anyone I know that is traveling to Viet Nam or other areas where Long could assist.

Day 1: arrival into Hanoi
Pick up at airport was good, stand in guide Mr Thrung was knowledgeable and enthusiastic, and gave a great restaurant recommendation for dinner: we went twice!
Hotel DeSyloia was very good quality; staff attentive; room clean, and everything worked. very satisfied.

Day 2/ 3: Touring Hanoi. Guide Mr Que very effective . All the itinerary was enjoyable, with possible exception of the Lacquerware factory visit, where heavy selling approach was excessive.
Most favourite tour was boat trip at Trang An caves. Outstanding experience, the highlight of Hanoi visit for us, and would highly recommend to incldue in any Hanoi itinerary.

Day 3: transfer by VietAirJet to Hue. Good flight; all went well.

Day4/5: enjoyed Hue markets and cultural stops. Our Guide Mr Hoa was again knowledgeable and enthusiastic, particularly taking us to authentic Vietnamese eateries for lunch, and to local food markets.

Indochine Palace a good hotel. Staff kindly switched rooms to one with a bath tub, promptly and without fuss.

Day6/8: transfer to Hoi Ann. We enjoyed drive from Hue to Hoi Ann, including stop at Bana Hills.
Cultural tour was good, lantern making “ok”, and we enjoyed having time to tour Hoi Ann ourselves.
The biking visit to organic farm was rained off, but, in all honesty, we appreciated a day just to relax after the preceding schedule!

Silk Senses Hotel was excellent, if a bit removed from Hoi Ann centre.

Day 9: Transfer to Siem Reap. Instead of a direct flight, KimKim booked us on a two leg flight from Danang to Siem Reap, with a 3 hour layover in Bangkok. Was worst part of itinerary planning, and basically wasted a whole day. Rest of itinerary planning and communication was excellent.

Hotel Saem Siem Reap was fine, except location of our room (#101) faced reception and pool, which meant a parade of guests walking past our ground floor window all day- so no sense of privacy. It was also next to the bar, which was noisy.

The whole Siem Reap tour was very special, and we enjoyed all of it, including Dawn at Angkor Wat. Our Guide Mr Phal was outstanding, and we felt privileged to have the benefit of his expertise and attention to detail.

Would not hesitate to recommend KimKim as guide and itinerary planners.

I don’t wish the gripes above to detract from a truly memorable experience, that we would strongly recommend to others.