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active 5 days ago

Alex Nguyen

“The world is a book and those who do not travel read only a page.” — St. Augustine
Traveling gives me a lot of great memories I can always look back on. Getting out of the comfort zone opens the mind to more ideas and possibilities. And while it gives me a peek into how the rest of the world lives, it also makes me appreciate more what I have back home.

I desired to work in a way that would allow me to experience the world from a different perspective. I have a desire to travel, see far-off lands, organize trips or package tours, and can be considered an expert at the top of my game; also, as the desire for a considerable Southeast Asia regional reputation (which I feel I have achieved now, after many years of dedicated care work with the tourism industry). Moreover, the chance to CARE about the people I love, and to work in a specialized field of tourism where I can apply my skills and knowledge, help people learn about diverse wonderful sites, and make them more aware of cultural heritages.

What places and activities do you specialize in?

"Becoming a Thailand and Laos Specialist who offers exciting travel programs, designs Indochina travel packages, and builds an excellent tourism brand is all I’m proud of. Worked as a sales manager at Realistic Asia in the Indochina field, and I had great opportunities to work with some of the biggest brands all the time.
My role is to help people plan, choose and arrange their holidays based on their personal preferences and their demands, and also, their budgets. I also offer advice and opinions on where to go and local tourist attractions, events, and customs.
"

How did you get involved in travel?

"
Starting from my love of traveling and exploring new places, I find a career in the travel industry. From time to time, I pursue many types of jobs in travel, from tour guide to product development, each with its own benefits and responsibilities.
"

Please share a unique travel experience you will never forget.

"One of my unique experiences when traveling to Thailand is about experiencing the Yi Peng Lantern Festival with my beloved family. As I recall, every year in November on the full moon there is the Yi Peng Lantern Festival or Festival of Lights. The events involve a beautiful ceremony followed by the release of lanterns into the night sky. Releasing the lanterns removes misfortunes from the previous year and you should make a wish for good fortune in the upcoming year. Experiencing this event and the moment all the lanterns started being released, was for me one of the most magical moments of my life.
"

Alex is part of the following groups: Cambodia Travel Agents, Vietnam Travel Agents, Thailand Travel Agents
Top itineraries and travel advice
Family itineraries

Recent trip reviews for Alex

Honeymoon of our dreams!
Vietnam | Jan 4 - Jan 19, 2024

A
Allison M.
New Orleans, LA | Reviewed on Jan 25, 2024
We booked our honeymoon to Vietnam through Kim Kim with Alex. He worked with us for weeks to get our perfect itinerary. He was always quick to respond to my questions and to my request to change things (I changed my mind a few times, and he was kind and accommodating!). Throughout the trip he was our main contact and always responded quickly to remind us of our drivers, tours, and anything coming up for the day. He planned an amazing trip! Every part was perfect. Our hotels were exactly what... Read more

We booked our honeymoon to Vietnam through Kim Kim with Alex. He worked with us for weeks to get our perfect itinerary. He was always quick to respond to my questions and to my request to change things (I changed my mind a few times, and he was kind and accommodating!). Throughout the trip he was our main contact and always responded quickly to remind us of our drivers, tours, and anything coming up for the day. He planned an amazing trip! Every part was perfect. Our hotels were exactly what we wanted and in the best locations. Our tour guides were all incredibly nice, prompt, and knowledgeable. Our drivers were on time with clean SUVs that fit our luggage very easily. He made our honeymoon stress-free and an incredible trip we will never forget. We will use him again whenever we are able to travel back to Asia! Highly recommend!

Hotel Reviews
Doris Cruise

Great 2 night/3 day cruise to halong bay. The rooms are spacious with amazing views. The activities are well planned and very fun. The food is as you would expect for cruise food - good but not great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tirant Hotel
Hoan Kiem, Hanoi

Great service, clean rooms, comfortable bed, excellent location! On weekends, there is karaoke on the streets of the old quarter that can be loud - it finished by about 1030pm on Friday and Saturday night.

Authenticity & Character
Location
Very walkable to everything in the old quarter
Staff
Excellent service
Cleanliness & Comfort
Laluna Hoi An Riverside Hotel & Spa

Great location in old town- quiet, clean, excellent laundry service, delicious breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Street food walking tour
Hanoi Street food walking tour
Hanoi

The tour took us to try pho, bon sao, train street, and dessert. It was fun to walk around and have a guide teach us how to cross the streets in Hanoi! We hit everything we hoped we would try.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi city sightseeing full day (N)
Hanoi city sightseeing full day (N)
Hanoi

Good tour - casual and adaptable to our wants.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Vietnam

We loved the cruise - strongly recommend staying 2 nights instead of 1. The full day to explore halong bay/ cat ba island was our favorite part.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

We loved our tour through Hoi An! We had a relaxing bike ride through the rice fields, encountered a water buffalo, visited an organic farm, and rafted down the river to our lunch spot where we were taught how to make bon sao! We loved every part of this tour. We had an awesome guide and it was a great length.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Luxury Trip by Speed Boat - Join in tour
Luxury Trip by Speed Boat - Join in tour
Phu Quoc

The snorkeling was nice but slightly cloudy. The tour takes you snorkeling at 3 different spots which was nice. However, you end up on an island for about 3 hours just hanging out (where everything cost money - even sitting in a chair). We would have preferred to just be back at our resort instead of being stuck there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lan Ha Bay - Viet Hai Village - Kayaking
Lan Ha Bay - Viet Hai Village - Kayaking
Ha Long Bay
Quality of Experience
Guides, Drivers and Staff
Transport
Romantic Dining on Bamboo Raft (N)
Romantic Dining on Bamboo Raft (N)
Hoi An

One of a kind experience if looking for a romantic dinner

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Saigon Vespa tour after dark
Saigon Vespa tour after dark
Ho Chi Minh City

We had a great time on the vespas trying different foods throughout saigon!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Ha Long Bay
Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Jan 26, 2024

Dear Allison,

I am really happy to read that you enjoyed your honeymoon trip in Vietnam and that I was able to be part of your memorable vacation!
Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thank you so much for trusting us with trip planning. It is awesome to know that you will be using KimKim again.

My very best from Vietnam,
Alex

Extremely responsive and helpful planner - guides were also great!
Thailand | Dec 16 - Dec 30, 2023

K
Kathy C.
Austin, TX | Reviewed on Jan 06, 2024

Alex was extremely responsive and helpful in planning our trip, as well as during the trip to help make last minute changes to accommodate things we wanted to add. Our guide T for Vietnam was the best we had all trip - he was extremely knowledgeable about the history and culture, and always went above and beyond to ensure each day was a great experience. The trip overall was a good balance between sightseeing and relaxing, and was a great first experience for both of us in Vietnam and Thailand.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Jan 08, 2024

Dear Kathy,
Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam and Thailand. Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks for your kind words about Thien , I will pass him your words. He will be very happy about it.
Thanks again for the review and for being such a great customer.
With my very best regards,
Alex

Unforgettable Vietnam Adventure
Vietnam | Nov 25 - Dec 12, 2023

Christina
Christina W.
Canada | Reviewed on Dec 14, 2023
We recently returned from an 18-day customized trip to Vietnam with Alex from Realistic Asia, and I cannot express enough how phenomenal and carefree the experience was. From the bustling streets of Hanoi to the serene beauty of Phu Quoc, every moment was meticulously planned with our travel style in mind. And every hotel was not just a place to rest but also a part of the immersive experience that took guesswork out of our travel. The charming boutique in Ninh Binh with the fabulous pool,... Read more

We recently returned from an 18-day customized trip to Vietnam with Alex from Realistic Asia, and I cannot express enough how phenomenal and carefree the experience was. From the bustling streets of Hanoi to the serene beauty of Phu Quoc, every moment was meticulously planned with our travel style in mind. And every hotel was not just a place to rest but also a part of the immersive experience that took guesswork out of our travel. The charming boutique in Ninh Binh with the fabulous pool, the trendy hotel in the bustling center of Hanoi and the serene beachfront resort in Phu Quoc were all highlights.

Realistic Asia's local expertise was evident starting with the upfront planning. Alex was patient and knowledgeable crafting our itinerary with the popular tourist spots and insightful details which made each destination unique. In Hanoi, Kuong took us through the heart of the Old Quarter, sharing stories about the city's rich history and culture that you wouldn't find in guidebooks. One of the highlights of the trip was our time in Hoi An, a town that effortlessly blends history and charm. Realistic Asia went above and beyond by making real time changes due to weather for our biking adventure and arranging an amazing cooking class at Red Barn, allowing us to immerse ourselves in the local traditions.

What truly sets Realistic Asia apart is their unparalleled flexibility. Throughout the trip, some of our plans evolved in real-time, and Alex seamlessly adapted to our requests and solved problems real time. Whether it was adjusting our schedule to spend more time on Phu Quock or rearranging our accommodations in Ha Long Bay, Realistic Asia's team demonstrated an impressive ability to cater to our desires on the fly. It felt like we had a personal concierge service at our disposal, always ready to tailor the journey to our preferences.

Our 18-day adventure through Vietnam with Realistic Asia exceeded all expectations and if you're seeking a personalized and unforgettable journey through Vietnam, look no further than Realistic Asia. They don't just provide tours; they create memories that will last a lifetime.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Dec 15, 2023

Dear Christina,
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday! Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thank you again for choosing our company and we hope to see you again!
Realistic Asia team,
With my best regards,
Alex

Every thing was planned for and we had a grea...
Vietnam | Sep 26 - Oct 10, 2023

Rochelle
Rochelle E.
Walker, MI | Reviewed on Oct 11, 2023

Every thing was planned for and we had a great time. So glad we could customize our trip to our interests and time frame.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Oct 12, 2023

Dear Rochelle,
Thank you so much for sharing your experience. We are so glad to know that you have enjoyed your trip to Vietnam and that everything went smoothly. It was a big pleasure for us to organize your holiday. Thank you again for trusting our company, and we hope to see you again!
Best wishes,
Alex

Kimkim took care of everything!
Thailand | Aug 13 - Aug 24, 2023

eve2.0
eve2.0 p.
Manhattan, NY | Reviewed on Aug 26, 2023
I had an action packed 12 days in Thailand! My travel planner Alex was great and took care of every detail. I shared with him my vision and he provided great suggestions. He was readily available when I had questions and he took all the guess work out of traveling to a new country. Having Alex do all the planning gave me the ability to simply show up and enjoy my perfect vacation. Some of the experiences I enjoyed were a ringside Muy Thai match, time at an Elephant Sanctuary and a Tiger... Read more

I had an action packed 12 days in Thailand! My travel planner Alex was great and took care of every detail. I shared with him my vision and he provided great suggestions. He was readily available when I had questions and he took all the guess work out of traveling to a new country. Having Alex do all the planning gave me the ability to simply show up and enjoy my perfect vacation. Some of the experiences I enjoyed were a ringside Muy Thai match, time at an Elephant Sanctuary and a Tiger Park and an exciting night hike in the rain forest. I would definitely recommend using Kimkim to others and would use them again on my future trips!

Hotel Review
Khao Sok River Lodge Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half day combined Grand Palace Temples city tour
Half day combined Grand Palace Temples city tour
Bangkok

This tour was an amazing experience. We visited a lot of temples in Bangkok and Chiang Mai. The guide was with us the entire time, providing valuable insights. It was an enriching experience and the temples were beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Muay Thai Show
Evening Muay Thai Show
Bangkok

The Muay Thai fight was a unique experience. We were right at ringside and the venue was quite small, making it an intimate setting. It was thrilling to be so close to the action.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Authentic Thai Railway & Floating Markets
Visit Authentic Thai Railway & Floating Markets
Bangkok

This was another great experience. We saw the railway and then moved on to the floating markets. The tour allowed us to shop and haggle, giving us a real taste of local life. We bought a lot of different souvenirs.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chiang Mai Arrival - Evening Wat Umong and Doi Suthep Temple
Chiang Mai Arrival - Evening Wat Umong and Doi Suthep Temple
Chiang Mai

Chiang Mai was more traditional compared to Bangkok. The evening temple visit was quite fancy and left a lasting impression.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Karen village - Elephant Jungle Sanctuary
Visit Karen village - Elephant Jungle Sanctuary
Chiang Mai

This was a wonderful experience. The people there truly care for the elephants and it's not like those places where elephants are mistreated. We got to feed the elephants, take pictures, and even bathe and brush them in water. It felt like a very ethical and rewarding experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self - Guided Day in Phuket
Self - Guided Day in Phuket
Phuket

On our last day, we had a car take us around for a self-guided tour. We visited Monkey Hill, which was a nice experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Aug 28, 2023

Dear Vanessa,
Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Thailand. Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.
With my best regards,
Alex

KimKim and Vietnam… the best vaca ever!
Vietnam | Jun 21 - Jul 4, 2023

Thomas
Thomas Y.
San Marcos, CA | Reviewed on Jul 05, 2023
We booked our recent 2 week trip to Vietnam with KimKim. It was a fantastic experience from the beginning to the end. First we filled out an online questionnaire, then spoke to a KimKim person by phone to make sure what we were looking for. We were then connected with Alex from Realistic Asia, who works with KimKim to design trips to Asia. Alex patiently went through 3 separate versions of our trip before we finalized the itinerary. Our trip included all lodgings, internal transfers, at... Read more

We booked our recent 2 week trip to Vietnam with KimKim. It was a fantastic experience from the beginning to the end. First we filled out an online questionnaire, then spoke to a KimKim person by phone to make sure what we were looking for. We were then connected with Alex from Realistic Asia, who works with KimKim to design trips to Asia. Alex patiently went through 3 separate versions of our trip before we finalized the itinerary. Our trip included all lodgings, internal transfers, at least one meal per day, and private tours. We visited Hanoi, Ha Long Bay, Hoi An, and Ho Chi Minh City.

We cannot say enough good things about the entire experience! Every hotel was superb. And our private guides and drivers in each location took exceptional care of us, with every need taken care of! They were all knowledgeable and personable. We felt that they were our best friends. Special shoutouts to Cương in Hanoi, Dong and Tai in Hoi An, and Vinh in HCMC! And our drivers were punctual, friendly, and safe. Our dietary preferences were addressed in every location.

The selection of excursions and tours was superb. We had time on our own in each location, and our guides treated us to wonderful tours to make sure we hit the “must-sees” and got oriented. And in every location we included a fantastic cultural experience. We went to Ba Vi and had lunch with Mrs Chin and her wonderful daughters, and partied with the local rice wine distiller. We rode bikes through the rice paddies in Hoi An, visited with a grandmother who was part of an organic farm collective, and had some custom clothing made by one of the local tailor shops. In HCMC, we spent a fantastic day touring around the Mekong delta by boat, TukTuk, and canoe.

Last but certainly not least, we need to say that Vietnam is an extraordinary travel destination! The cities are vibrant, the countryside is beautiful, the beaches are exquisite, the food amazing, and the people are charming and welcoming. Every single person we met was happy to see us, and more than once we were stopped on the street by a stranger who said hello and wanted to shake our hands.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Jul 05, 2023

Dear Thomas and Vicki,

Thank you for your kind words and thorough feedback! I am so happy to hear you had a wonderful time during your time in Vietnam and hope you visit us in the future again for your next adventures to Southeast Asia. I will pass on your kind words to the whole team that you met during the trip.
Vietnam would love to have you back :) Maybe we will meet again someday.

With my best regards,
Alex

Mediocre Experience in Thailand at Times
Thailand | Mar 30 - Apr 9, 2023

Chad
Chad D.
Canada | Reviewed on Apr 12, 2023
Hello, I booked a trip for myself (36), my three children (17, 13, 11) and my Elderly Father (73) for about ten days in Thailand. During that time frame we spent time around Bangkok, Chiang Mai and one day south of Bangkok for "snorkeling". I think the itinerary on paper was generally well set up, but the delivery and the guide were mediocre at times. I would rate the entire experience a seven out of ten (70%) which is slightly better than 3/5 stars. Had our last final day not been so bad... Read more

Hello,

I booked a trip for myself (36), my three children (17, 13, 11) and my Elderly Father (73) for about ten days in Thailand. During that time frame we spent time around Bangkok, Chiang Mai and one day south of Bangkok for "snorkeling".

I think the itinerary on paper was generally well set up, but the delivery and the guide were mediocre at times. I would rate the entire experience a seven out of ten (70%) which is slightly better than 3/5 stars. Had our last final day not been so bad and inefficient, I may have felt differently and given this experience 4/5 stars and not been so critical of our guide.

Our guide on the ground, named Ken, was playful and funny, but often sloppy and did not always listen effectively. For example, on multiple occasions I asked him to slow down and speak about the history of various things to my Father, rather than speaking to my children who were up front when we were walking. I also told him to speak louder and towards my Father, but he rarely listened and I gave up after awhile. My children were not interested in the history, but my Father would have soaked up everything happily.

On another occasion we missed the tour of an old temple (it was closing down as we arrived late) and had to rush through a cool festival because we had spent too much time stopping at coffee shops along the way. When I complained to Ken afterwards, he tried to blame this on us rather than taking responsibility for not communicating effectively; he also spent a bunch of time himself getting free internet at KFC while we were searching for him. A good guide would have spoken to us about the timelines and made sure we understood the consequences of spending additional time at multiple stoppages; a good guide would not have contributed to such delays along the way either. I was very disappointed that we didn't get to eat/shop at the festival and spend more time around the old temple.

Ken also loved singing and often sang the same song about "The train is coming here, Baby!" over and over. And over. It was redundant and annoying each and every day, and when I politely asked him to stop, he seemed to think it was funny and often continued. I wasn't impressed, and days later I can still hear his annoying voice singing this particular song.

On the final full day that we had in Thailand in Bangkok, we were supposed to go skydiving out of town, followed up by snorkeling. We had Ken arrange things with the skydiving business over the phone, who told us it was important to get there a few minutes before they opened around 7:55am the next day. Ken arranged for us to be picked up from the hotel at 6:15am, and we ended up arriving at 9:20am about an hour and a half late. The consequence was that there were 40 people ahead of us upon arriving, and given the other plans we had during the day, it was impossible or us to do the skydiving. What made matters worse was that the skydive area was 1.5 hours out of the way from our snorkeling activity route, so we ended up wasting 3 hours on the road for nothing, getting the kids excited for nothing, and wasting the additional time lining things up and doing research the day before. When I complained to the tour provider on WhatsApp about this terrible occurrence, they offered to take us out for dinner, which turned into a cheap street food meal with Ken later that evening around 10pm (after waiting for Ken more than an hour in a loud market area; we had fun keeping ourselves busy).

In the evenings that we were free after various activities, Ken did not always make meaningful suggestions, and I often found additional activities myself. For example, Ken didn't mention the popular Night Safari in Chiang Mai, which was well-known, popular and excellent. I found this myself, asked Ken about it, and then he joined us. I do give Ken credit for always being willing to go out to evening activities with us, and I was impressed at his stamina when we were hiking and rafting on the one day. He was a good guy and I still gave him 5000 Baht as a tip at the end, but I did this more out of pity rather than genuinely feeling as though he had earned this for being excellent. Had Ken listened more and been more diligent, some key issues could have been easily avoided.

As for the planning itself, the "snorkeling" was terrible. We boated to a single island, then myself and two sons went on a different small boat to a larger boat which had five people and a bunch of gear just a couple hundred feet from the shore. The waters were not clear and began burning our skin immediately. My youngest got out right away, while my eldest son and I tried to make the most of the opportunity for a few more minutes. When we got back on the boat, someone had a green cream there waiting for us because they knew of the terrible water conditions. I still have rashes on both armpits and it still itches and hurts. We wanted to leave shortly thereafter, and all five of those on the snorkeling boat left along with us. I don't want to know how much we paid for this entire experience, but I'm sure it was quite a bit considering the van ride to the first boat (two hours from our hotel), the boat ride to the island (25 minutes), the additional boat ride to the bigger boat (5 minutes), and then the boat ride back (5 minutes) with all the people who were there only for us. Terrible.

The last negative thing I'll say is that I emphasized the importance to Kimkim for us to spend some time with an indigenous group in their local surroundings somewhere, and this wasn't done well. We simply walked through a village of Karen people, they tried to sell us trinkets they didn't even make themselves for five minutes, and we quickly left thereafter. There was no showing us their daily lives or culture or anything meaningful or fun or memorable.

All that being said, the temples throughout the trip were amazing. The hiking and bamboo rafting down the river in the same day was great. The elephant experience was cool, although it wasn't as good as others I had done in the past (in Thailand) where we learned about buddhism and were allowed to ride the elephants (just one person per elephant without a carriage; I don't view this as being harmful to the elephant). Staying at the hotel along the river was awesome; we were the only people crazy enough to swim in the fast current in the morning a few times.

Ken helped us navigate a lot, and we felt like he was a family member by the end of the trip. I learned a lot about Thailand, as this is the first time I was here for more than a week and the first time I had money to pay for a guide and more experiences. The next time I go, I'll use the experience of this trip to be more efficient and will certainly return to Chiang Mai. I think I would fly directly to Chiang Mai and just do three of four sets of tours without going through someone like Kimkim again, unless I went somewhere new and was convinced the experience would be better.

I feel bad being so brutally honest about Ken and some of my negative experiences, but I feel Kimkim really let us down this time and I will likely not use them again if this isn't rectified in one way or another. When I utilized the company in Colombia our guide and experiences were basically flawless, so I had higher expectations to say the least.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on May 09, 2023
Dear Chad, Thank you again for taking the time to share your experience with us! Your honest sharing is so meaningful to us. I would like to send our sincere apologies for your unhappy experiences one more time and hope our partial refund might make up for these experiences to some extent. As I shared with you, Ken is a guide with many experience years that our team has cooperated with recently. Thanks to your review, now we understand his personality and attitude aren't suitable for the... Read more

Dear Chad,

Thank you again for taking the time to share your experience with us! Your honest sharing is so meaningful to us.

I would like to send our sincere apologies for your unhappy experiences one more time and hope our partial refund might make up for these experiences to some extent. As I shared with you, Ken is a guide with many experience years that our team has cooperated with recently. Thanks to your review, now we understand his personality and attitude aren't suitable for the qualified services we are aiming for. We never hire him anymore to avoid such repeat problems.

We also do hope you keep your trust in Kimkim after our effort. Thank you for choosing us for your Thailand trip.

Best wishes!
Alex

My adventure in Vietnam was excellent!!!
Vietnam | Feb 12 - Feb 17, 2023

Diana
Diana M.
Mexico | Reviewed on Feb 20, 2023
My adventure in Vietnam was excellent!!! It was a wonderful experience. Alex was very attentive of everything I needed on my journey. Transportation arrangements were excellent and the quality of the tour guides was also great as they were very knowledgeble guys about Vietnam. I highly recommend Alex for any trip to Vietnam. The Hotel and cruise chosen by Alex were also factastic based on my budget. I will come back for sure with my family to Vietnam. Read more

My adventure in Vietnam was excellent!!! It was a wonderful experience. Alex was very attentive of everything I needed on my journey. Transportation arrangements were excellent and the quality of the tour guides was also great as they were very knowledgeble guys about Vietnam. I highly recommend Alex for any trip to Vietnam. The Hotel and cruise chosen by Alex were also factastic based on my budget. I will come back for sure with my family to Vietnam.

Hotel Reviews
La Pandora Cruises
Hai Phong

Excellent experience on this cruise, not only they were very attentive and organized but also the activities were great and the food as well.

Authenticity & Character
Location
Everything was great!
Staff
Cleanliness & Comfort
Hanoi Boutique Hotel
Hanoi
Authenticity & Character
Location
Very close to all main atractions in the Old Quarter!
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi

The tour guide was amazing on all recomendations about food! Would not be better. I was very pleased with the attention!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Ba Vi Countryside & Cooking Class
Day Trip to Ba Vi Countryside & Cooking Class
Hanoi

The experiences regarding Tea, Tofu, cycling, Rice wine and Cooking class were awesome!

Quality of Experience
Food
Guides, Drivers and Staff
Tam Coc - Hoa Lu - Rural Village - Thai Vi Temple (N)
Tam Coc - Hoa Lu - Rural Village - Thai Vi Temple (N)
Vietnam

The Boat Experience was fantastic as well as the visit to the temples!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ha Long Bay - Lan Ha Bay (La Pandora)
Ha Long Bay - Lan Ha Bay (La Pandora)
Vietnam

A MUST in Vietnam! Worth every minute

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dark and Bright Cave - Ha Long Bay (La Pandora)
Dark and Bright Cave - Ha Long Bay (La Pandora)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
CODY weas the BEST tour Guide!
Transport
Hanoi Half Day City Tour
Hanoi Half Day City Tour
Hanoi

Great Experience to get to know more about Vietnam Culture!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Feb 21, 2023

Dear Diana,
We would like to thank you for taking the time to write this review of your holiday. It warms our hearts to hear such amazing feedback!
We’re very grateful for customers like you and hope to see you in Vietnam again.
Thank you!
Alex

We had a fantastic trip!!! From start to end ...
Vietnam | Jan 17 - Jan 26, 2023

Susanne
Susanne O.
Norway | Reviewed on Jan 27, 2023

We had a fantastic trip!!! From start to end we felt we re well looked after. Planning, guide and driver where all aligned and very profesional. I would highly recomend using Alex for travels in Vietnam :)

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Feb 01, 2023

Dear Susanne O,

Thank you so much for your kind review! I am delighted to hear that you and your family have enjoyed your trip to Vietnam. Your feedback will give us a big movtivation to deliver the better services to our customers in the future. I hope to see you again on your next holiday in South-East Asia!
Wish you all the best and hope to welcome you again in the future!
Alex