Trang Pham

We just completed a wonderful trip to Vietnam, including Ho Chi Minh City, Hoi An, and Hanoi.
The highlight for us was a “village tour” during our stay in Hoi An. Our local tour guide, Trinh, introduced us to our village with a very personal itinerary, including visits to several homes in the community for food and chats.

The hotels that were selected for us were all outstanding. Our favorites were Nikko Saigon in Ho Chi Minh City and Allegro in Hoi An.

A very special thanks to our host, Trang. She made the planning so easy and (other than some minor communication gaps due to the time change) she was remarkably responsive and flexible. Trang literally saved our vacation. When checking in to our Korean Airlines flight in Boston, the airline’s crew noted an error in my visa for Vietnam - basically there was, in error, and extra “s” listed in my name on the Visa. After a long and stressful hour, in which it was clear that I would ultimately not be able to board the flight from Seoul to Ho Chi Minh City with this Visa, Trang saved the day! By the time our flight landed in Seoul, she had arranged for a “rush” replacement visa and I was able to complete travel as planned. I cannot thank Trang enough!

This was our second KimKim experience, as we traveled to Japan with the entire family this past summer. Both experiences were excellent and I will certainly use KimKim again.

Hotel Review

Allegro Hoian

A great boutique hotel with charm and a super-attentive staff. Great location and an even greater breakfast buffet! “Nancy” from the staff was warm and welcoming and made it a point to chat daily and even remembered our names throughout our stay.

Authenticity & Character

Charming feel

Location

Short walk to Old Town

Staff

Nancy was amazing

Cleanliness & Comfort

Activity Review

Hoi An - biking Go Noi Village - Hoi An

Hoi An

Our favorite activity of the trip. Trinh, our local tour guide, gave an amazing introduction to her home village. We learned to prepare several dishes and enjoyed a great lunch at a family’s home. Riding around the village on bicycles was a blast!

Quality of Experience

Food

Guides, Drivers and Staff

Best driver ever!

Excellent trip! Trang was so helpful every step of the way. We had a great adventure in Vietnam and got to see so much thanks to Trang’s amazing itinerary.

Where to start....This was a trip of a lifetime for us. This was our first time using KimKim and we were blown away! From the hotels, the food, the tours and most of all our tour guides; sheer perfection. Trang answered all my questions as the trip was unfolding, and really planned us a magnificent trip to Vietnam. Going North to South way to explore Vietam. We would definitely book again and will ask for Trang!

Thank you for making this trip one that will be in our hearts forever!

From the beginning, Trang aimed to understand the type of trip I was seeking for myself and family. Our trip planning began almost a year before the trip. She was very patient and made so many modifications to my itinerary. I wanted a mix of rural, cultural, city and nature seeking. It’s very important for me to support local businesses and have an authentic cultural experience. All of my accommodations and tours satisfied my requests. 2 in particular - the nonprofit Cardamon Tent Camp and Canvas Orchid Retreat matched our priorities toward socially responsible tourism. Trang was also able to secure adjoining or adjacent rooms for each of our hotel stays. Prior to our departure, I had trouble with my flight and VISA. Thankfully, Trang was proactive in settling the VISA and adjusting my itinerary to accommodate my late change in plans. Throughout the trip, Trang checked in with me to make sure my accommodations and local tour guides were satisfying my needs. I wish that Trang could plan all of my future trips!

Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences and accounted for travel time in order to maximize our first trip to Viet Nam. She booked us on 2 private tours in Hanoi, including a Russian jeep tour and local attraction tour. She even paid extra to expedite my husband's Viet Nam visa when she realized it had been delayed and was able to get it for him the night before we left for our flight. She also found me a seamstress who sewed my 2 custom-made suits, advocated for my husband and me to get an upgraded hotel room with windows, and reserved upgraded seats on our flight from Hanoi back to Tokyo. She also recommended Stellar of the Seas cruise in Halong Bay and booked a 4-day, 3-night cruise for us which was a perfect duration for us. It was unexpectedly easy and efficient to communicate through the KimKim app and Ms. Trang was very patient with me. She is the epitome of customer service and I will definitely use KimKim travel agency for my future international travel.
Ms. Trang had book Duc and a driver to pick us up at Hanoi airport while Duc gave us an introduction to the city . Our Hanoi City tours were with Ben and a driver, as well as Gracie and a driver. We all communicated via Whatsapp which was extremely helpful given the language differences. They all went out of the way to help us make restaurant recommendations and suggestions for local activities following the tours. Ms. Trang went above expectations and had carefully choreographed our entire trip to Viet Nam so that we wouldn't get lost and felt welcomed to learn about the country's history and beautiful surroundings.

Once again KimKim created an amazing trip. We had seamless transportation, knowledgable guides, comfortable and varied accommodations, and saw such beautiful sites and experienced local culture. Cambodia is an absolute gem of a country to visit and KimKim made it easy!