Kimkim Trip Reviews for Vietnam

Hien did a great job planning our trip. From the accommodations, guide, and transportation it was flawless. When we had to make alternate plans because of the typhoon, we did not have to worry. Hien worked behind the scenes to find a new location, accomodations, and itinerary for us. We couldn’t be more happy with our experience. We will recommend KimKim to others!

Ashley was with me every step of the way as this was a trip that was planned almost three years in the making as life kept lifing. Ashley was patient, and we collaborated on an excellent vietnam trip with no blips. I will use her again

Hotel Reviews

Hotel Novotel Ha Long Bay

Authenticity & Character

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K

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Cleanliness & Comfort

Amazing Sapa

Sa Pa

Great staff, room was a little Old but great views

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Northern Charm Hotel

Staff was great and in the heart of district 1. Everything was in walking distance

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Capella Cruise

Halong

This was such a great experience for a cruise, staff was really helpful and hospitable, rooms were to die for

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M

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Cleanliness & Comfort

La Siesta Classic Ma May

Hanoi

Excellent hotel and staff, with a french vibe. Food was great, location was perfect for me

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Walk To The Love Waterfall And Heaven Gate

Sapa

Quality of Experience

Guides, Drivers and Staff

Transport

Hanoi Street Food Walking Tour

Hanoi

Only bad thing was that i could not finish the food

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cu Chi Tunnels & Ho Chi Minh City Tour

Ho Chi Minh City

Great information of the past, got to do shooting range

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Incredible! It almost felt too easy before we left, so I was feeling nervous. But Minh had every detail scheduled and then Thuy would message us the day before a transfer with details about a driver, car or flights. We had an incredible time exploring Hanoi and the north area of Vietnam (shoutout to our guide Ha), then Ha Long Bay on a cruise (Dragon Legend), and finally down to Phu Quoc for a beach retreat at Grand Ocean Bay Resort.

If you are on the fence about Vietnam or using kimkim, just do it!

Doris created a wonderulf experience for my friend and I in Vietnam and Cambodia in October. Our guide Brian in Hanoi was so thorough and helpful in giving us a sense of the city. As well Richard in Ho Chi Minh City shared great information on the history of the area as well as what life is like now Mai in Sapa was a lovely guide showing us around the villages where we were able to see artisans at work as well as wayward water buffaloes. Lena so graciously shared history of Phenom Penh that was difficult and important to hear and see. Finally Dara in Siem Reap was a superb guide giving us a sense of Angkor Wat, the floating villages and other temples. The food was great especially the wonderful XO food tour at night in Ho Chi Minh City. It was an experience I will never forget! Thanks so much!

This was such an amazing trip. First of all, Lucy was incredible. Very responsive. Very helpful. She was always happy to answer my questions, even as I was trying to figure out packing. It was possible that with the storms going on we could have had major stress, but Lucy always was calm and informative, making us feel completely comfortable with all of our plans.
I usually plan my trips myself. Due to some stresses at home and work, I just wasn't in the mental space to try to figure out Vietnam. There just were so many options. So I reached out, hoping to get help. And I am so glad I did. I was able to just go with the flow. All of our local guides were super nice and kind. Our drivers were excellent. I learned so much about the history and culture of Vietnam. I definitely want to go back and would work with Lucy again.
My only advice when working with your KimKim guide - trust them. They are on the ground and see exactly what is going on. I could have cancelled and tried to rearrange our trip when there was the typhoon coming to Hoi An the first day we were supposed to be there (plus flooding earlier.) I was in constant contact with Lucy and she was able to give me the updates and we ended up keeping with the plans. And after a bit of high winds and rain the first day, everything cleared up. Trying to change the plan would have been really difficult and expensive, and when Lucy said she thought we'd be okay, we trusted her. And she was talking to Sam, our guide in the Hoi An region, who knew exactly what was going on. And so we kept with the plan and everything was great. Just having Lucy to help us navigate this whole thing was the most valuable part of the service.

While weather interrupted our travel plans, Hien did a fantastic job to reroute us, set-up new events, and keep us safe along the way. Han and Ha Long Bay were highlights, and we rolled with the changes. Everyone we came in contact along the way (guides, drivers, etc.) was professional, well informed, and a pleasure to work with. TYVM and we will come again! Amazing!

We booked our trip through kimkim, and everything was handled with great professionalism. Our trip was assigned to the local agency Realistic Asia, and they were fantastic. They were always available, keeping us informed about each day’s details and even giving advice for our free days. On short notice, they also helped us arrange extra activities that weren’t originally in the plan — for example, just a day before, they managed to organize a full day of tours, guides, and transportation exactly as we wanted.

The guided tours added so much to the overall experience. The guides were not only knowledgeable about the sites and history but also warm and friendly, sharing personal stories, Vietnamese customs, and modern life. They happily answered all our questions and showed us places we would never have discovered on our own.

Having everything arranged and knowing someone was always there to help or solve any issue made it easy to fully relax and enjoy the trip. We totally recommend kimkim and Realistic Asia!

One piece of advice for future travelers: take the time to really go through the proposed plan. The itinerary is great as is, but you may want to add extra activities or spend more time in certain places (for example, I wished we had more time in Hoi An and Hue instead of Da Nang). Customizing a bit more can make your trip even more special.

Victor our guide in Bangkok and the driver Mr. Billy were superb! Absoloutely amazing.

Hotel Reviews

The Salil Hotel Riverside - Bangkok

Bangkok

Obviously a five star hotel! My only regret is that we didn't have an extra day to enjoy all the amenities.

Authenticity & Character

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Staff

Cleanliness & Comfort

Lyra Grandeur Cruise

So much fun!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Oriental Jade Hotel

Hanoi

Perfect location, good breakfast, kind stff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

VIP Fast Track Service (including visa application)

Vietnam

Well done. We felt well cared for and coddled.

Quality of Experience

Guides, Drivers and Staff

Transport

Hein was wonderful to work with. Hue was flooded & Hoi A was as well. Hein quickly made arrangements for us to go to Denang. She found a a great hotel, guide & Driver.

Hien provided a great plan and was willing and able to accommodate our many suggestions and changes to the itinerary. We ended up with a wonderful 10 days in Vietnam, traveling from Hanoi to Ha Long Bay to Hue and Ho Chi Minh City. Our guides at each step of the way were really knowledgeable and able to explain everything in excellent English. Our hotels were all top quality and the transportation was very safe and reliable. The sites we saw were beautiful and very memorable.

One unusual thing for our trip was that we were stuck in a very significant flood 8n Hue for a few days. This caused us to need to change a lot of our plans, nd to stay extra days in Hue. Hien was a huge help, orchestrating all of these changes and ensuring that we could stay in our beautiful hotel - the Silk Path Grand Hue - for two extra nights. Without Hien we would probably have never been in such a great hotel and wouldn’t have known what do when the rain started. Having the support of Kim Kim was perfect for this situation.

Hotel Reviews

Silk Path Grand Hue

We were stranded here for 4 days in a major flood. The staff were fantastic and kept us feeling safe and secure in spite of a serious situation in Hue. Thank you!

Authenticity & Character

Location

Staff

Hotel nd restaurant staff took wonderful care of us under very trying circumstances.

Cleanliness & Comfort

Our room was wonderfully clean and comfortable.

Orchid Premium Cruise

Incredible food, accommodation, and service. The crew and staff were amazing, especially the chef and manager, Bang.

Authenticity & Character

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Staff

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Activity Reviews

A O Traditional Vietnamese Culture Show with Dinner

Ho Chi Minh City

Fun and interesting albeit a bit touristy.

Cu Chi Tunnels & Half Day City Tour

Ho Chi Minh City

Very educational. Phil was a great guide.

Hue Evening Foodie Cyclo Tour

Hue

Food

The restaurant was delicious.

Hue Half Day Sightseeing

Hue

Interesting but curtailed by bad weather.

Day Trip to the Mekong Delta (Ben Tre)

Ho Chi Minh City

Amazing and unique.

Kayaking in Ao Ech Area - Disembark Cruise (Orchid Cruise)

Ha Long Bay

Fun kayaking experience.

Onboarding Cruise To Lan Ha Bay (Orchid Cruise)

Ha Long Bay

One of the top activities on our trip. Bang and the staff were awesome.

Food

Some of the best food we had in Vietnam!

Day trip to Hoa Lu & Tam Coc (Ninh Binh)

Hanoi

It’s a long trip but really fun and interesting.

Ha Long Bay Scenic Plane

Vietnam

Dinner at Ly Club Restaurant

Hanoi

Food was fine, but a little dull compared to the other places we ate. 100% of the other patrons were also tourists.

Hanoi Sightseeing Fullday Tour with Train Track Coffee

Hanoi

VIP Fast Track Service

Vietnam

Great to have this assistance after a long flight.

Quality of Experience

Guides, Drivers and Staff

KC was great and knew the best places for us to go.

Transport

Safe and reliable b

Doris was exceptional. She remained the center of our wheel throughout our trip. She checked in and made sure all the moving parts were cohesive. Her kindness and clear investment in our experience made everything magical!

The trip was phenomenal! The guides, accommodation and activities were all top notch. The only things I would suggest is more communication regarding day to day logistics. I didn’t always know details about where/when and for how long activities would be. That means I wasn’t prepared or dressed correctly on a regular basis. In addition, we ran into significant issues with visas that I would have appreciated more guidance on. I had to specifically ask whether a visa was needed for Cambodia else I wouldn’t have known to get one. We had to file for an emergency visa on the way home and ultimately had to repurchase a second set of flights home because they didn’t tell me I had to either file for a multi visit Vietnam visa or book a flight home that went through Hanoi to the next country. That type of support for a trip was expected to ensure a successful trip.

Kim Kim knows how to plan a trip! Our tour in northern Vietnam was impeccably arranged with seamless pickups and transfers. All the local guides were amazing and knowledgeable. The scenery and activities we experienced were spectacular. Ashley, the KimKim coordinator, stayed in close touch every day by WhatsApp to ensure our trip was going well. Five stars!

Nhung was our travel agent during our September 2025 trip to Vietnam . She did an excellent job. The guides and rides were always on time and the guides did a fantastic job. A typhoon was scheduled to hit La Han Bay during our trip. Our agent quickly changed our trip so we could go to La Han Bay before it arrived. We were grateful for this change. La Han Bay was gorgeous and worth the trip and change of plans. Our agent was in close contact with us during this time and was watching the weather and government announcements. She changed our hotels for us and our flights. This allowed me to enjoy my family and the experience and not have to try to arrange all of this. Thank you for the fantastic trip, Ms. Nhung.

Thank you also to Huyen for organizing the trip at the beginning.

Our visit to Vietnam and the support getting around was absolutely excellent. The initial planning was handled so professionally that any concerns we had were immediately taken care of and then once we were on our vacation any problems we had were instantly corrected. An example of this is on the second night we were on a sleeper bus which was incredibly uncomfortable. We were scheduled to take three more nights of this form of transportation on our itinerary.
We contacted our team and alternate transportation was made immediately to us.

The guides we had for our trip were excellent. Unfortunately I am not very good at names nor writing down their Vietnamese names, needless to say we were delighted with all guides that were provided. Not only were they excellent sources of information but they made sure we were having a good time. The personnel assigned to us were a pleasure to be with. I cannot sa& lucky we were to have this service for this adventure.

We loved our trip!
We would 100% recommend Kimkim and Ashley.

Ashley was in contact with us every step of the way, always providing just the right amount of information, and she was incredibly quick to make adjustments when we decided to add two extra tours.

Our tour guide Bao in Sapa was our favorite, though each guide we met was unique and shared not only details about the sights but also insights into the Vietnamese way of life and thinking. The rice fields, Fansipan, and the waterfalls were breathtaking. However, the Ecolodge (our hotel in Sapa) was a bit disappointing—there was a lot of humidity and an unpleasant smell in the rooms.

In contrast, the hotel in Hanoi was fantastic! The rooms were wonderful, and the staff were extremely helpful and welcoming. We also loved the Jeep tour—it was such fun! The only thing we would have added was a visit to the Ho Chi Minh Mausoleum.

The cruise in Ha Long Bay was perfect! The crew made everything fun and easy-going while still being very professional. The rooms were absolutely dreamy.

A special thank you to Ashley for immediately rearranging our bus when we mentioned it wasn’t convenient—she made everything so smooth.

Da Nang wasn’t our favorite stop. While the hotel was excellent and the spa there was amazing, we felt the city itself didn’t have as much to offer. We’d recommend staying two days in Da Nang and adding one more day in Hoi An instead, which was lovely. Our guide in Hoi An did a fantastic job, listened to our needs, and tailored the experience perfectly.

Saigon was a revelation! The Vespa tour was one of the absolute highlights of our trip—the guides there spoke the best English of all and made the experience unforgettable. All the tours and guides in Saigon were excellent.

Overall, every airport transfer was on time and seamless, all the hotels were in great locations, and thanks to Kimkim and Ashley, the only thing we had to worry about was having fun!

Hotel Review

La Casta Cruise

Halong

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Saigon By Night - Street Food Tour By Vespa (Updated)

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our guide, Mai in Hanoi was amazing! She was super knowledgeable about the culture and history of Vietnam. We learned so much from her. She was always prompt with our drivers and kept us on schedule without feeling rushed.
Our guide, Zo Zo in Sapa was also a fabulous guide. We did a six mile trek with her and she was great in giving us the lifestyle of the Vietnamese in the mountains. We also went to the temples on top of indochina. Amazing trip!

The only reason I didnt give 5 stars is that we didnt get to our first destination until 3:30 am and the sleeper bus ride was not pleasant. Also there were no vacancies when we arrived at Ha Giang homestay and had to be taken to a hotel, but the hotel was very nice. Other than that, the trip was very nice.
I especially enjoyed the 2-1/2 day motorbike tour including homestay.s Our motorbike drivers , Ben and (Tangh?) were very friendly and accommodating. They were fun guys and added a lot of fun to the trip.
The Ha Long Bay overnight cruise was enjoyable. Although I didnt participate in the activities, I found it very relaxing.
Last but not least, our day tour of Hanoi including Ho Chi Minh mausoleum was very interesting. Our guide Phong Nguyen gave much detail explanation to what we seeing. Very educational.
So, I would give it 5 star review but consider the problematic logistics early on.

Hotel Reviews

Milalux Cruise

Ha Long

This was a very enjoyable cruise. The only comment I would make is that the person giving the introductory talk was very difficult to understand

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Staff

Cleanliness & Comfort

Local Homestay in Du Gia ( Ha Giang )

Very nice homestay. Good food. The only exception i have is that we we offered coffee only once, either before or during meals.

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Staff

Cleanliness & Comfort

Friend Hotel Ha Giang

Authenticity & Character

Location

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Cleanliness & Comfort

MK Premier Boutique hotel

Hanoi

Hotel was clean and comfortable. The manager and staff went out of their way to make our stay as pleasant as possible

Authenticity & Character

Location

Located in Old Quarter. Very concenient

Staff

Cleanliness & Comfort

Activity Review

Hanoi City tour- Hoa Lo Prison - Huu Tiep Lake - Ho Chi Minh Complex

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

My reviews are the same as my wife, Bettie Choi Mei LIm - whom I believe as already submited hers quite a while ago. I agree completely what she has written.

This trip to North Vietnam arranged by KimKim was more than we could have asked for! Every amenity, the hotels, the transport and the guides - MIA in Hanoi and ZoZo in Sa Pa were amazing, informative, accommodating and fun. We travelled to Hanoi, SaPa, and Ha Long Bay. The food was excellent everywhere and they provided bottled water at every turn. We had many activities that KimKim arranged and they all were fantastic. We love Kim Kim and Ashley!!