Kimkim Trip Reviews for Vietnam

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(42 reviews)
Read 42 verified reviews by travelers who booked their trip on kimkim.

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David

Vietnam 2019 · Vietnam - Oct 1 - Oct 10, 2019

Traveler: David W. - Local specialist: Thuy Nguyen

I booked a trip to Vietnam with Ms. Thuy and she set everything up. We set off in Hanoi and out guide was great. He knew the area and was knowledgable about the sites we saw. We then had a few days in Tuy Hoa which we did ourself. This agency lets you customize trips to your liking and needs. I love that. We ended our trip in Saigon which was great too. Guide was great and was knowledgable. I would recommend Kim Kim. Great trip planning experience.

Thuy Nguyen profile photo
Thuy Nguyen, local specialist, responded to this review:

Dear David,

We well note all of your comments and we appreciate your advice. It is very helpful and thanks very much for sharing all of that to us.
Again thank you for choosing us.

Best regards,
Ms. Thuy

Northern Vietnam with stop to angkor wat · Vietnam - Oct 5 - Oct 16, 2019

Traveler: Jessica M. - Local specialist: Thuy Nguyen

Thuy was simply amazing. She was attentive and available at all times in the planning process and on our trip. Everything was seamless from our drivers picking us up on time to the expert guides and the lovely accommodations, we really could not have asked for more. My husband and I typically plan our own trips but with recent busy work schedules we really needed someone to step in and make sure all the details were nailed down & Ms Thuy did this flawlessly. She was willing to let us... read more

Thuy was simply amazing. She was attentive and available at all times in the planning process and on our trip. Everything was seamless from our drivers picking us up on time to the expert guides and the lovely accommodations, we really could not have asked for more. My husband and I typically plan our own trips but with recent busy work schedules we really needed someone to step in and make sure all the details were nailed down & Ms Thuy did this flawlessly. She was willing to let us customize the trip to our liking and not have a guide at every pick up so we could explore on our own. When there was a guide, they were always super knowledgeable and friendly. We can't say enough about our experience with KimKim and what a pleasure it was to work with Ms. Thuy. We were sad to leave Vietnam.

Thuy Nguyen profile photo
Thuy Nguyen, local specialist, responded to this review:

Dear Jessica,

Thank you for your kind words. Your positive feedback after your trip encourages me much.
Thanks very much. And I will be more than happy to welcome you back to my beautiful country in the future.
Ms. Thuy

raphael

Great trip · Vietnam - Nov 23 - Nov 27, 2018

Traveler: raphael l. - Local specialist: Alex Nguyen

Alex and her team organised a bespoke company team trip in Hanoi. She was very flexible and patient and managed our requirements with great standards.

Thank you!

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Raphel,

Thank you so much for your nice review to us and we hope that you had amazing time for sup in West Lake with your friends :) At any time, if you need any support, please feel free to reach us :D
Alex

Highlights of Vietnam - 9 Days · Vietnam - Jul 4 - Jul 13, 2019

Traveler: Michael D. - Local specialist: Nga Le

Our trip to Vietnam exceeded our expectations in every way. Victor put together an itinerary that was perfect for our group. He answered all of our enquiries promptly and was very flexible to suit any request we made.
Our English speaking guides were very friendly and more than willing to share their knowledge of Vietnam, its history and way of life. Our transport was comfortable and always on time.

The highlights of northern Vietnam were the evening street food tour of Hanoi by Vespa,... read more

Our trip to Vietnam exceeded our expectations in every way. Victor put together an itinerary that was perfect for our group. He answered all of our enquiries promptly and was very flexible to suit any request we made.
Our English speaking guides were very friendly and more than willing to share their knowledge of Vietnam, its history and way of life. Our transport was comfortable and always on time.

The highlights of northern Vietnam were the evening street food tour of Hanoi by Vespa, trekking in the Pu Luong Nature Reserve and the overnight Junk on Ha Long Bay.

Our accommodation in Ho Chi Minh City was very central and comfortable . Our day trips to Cu Chi tunnels and the Mekong Delta were interesting and well managed.

We cannot recommend KimKim and Victor highly enough.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Michael,

It is such a great pleasure for us to receive your inspiring review and the highest rate here. We are glad that you have had a joyful time trip with us and satisfied with our services, from the itinerary planning to the tour guides & the driver quality. We will pass your encouragement through our team. It will make up our day, for sure.

Once again, thank you very much for choosing us as your Travel Advisor. Hopefully, you brought home the best memories of Vietnam & us.

Wish you all the best,
Victor and team.

Joseph

SAPEA1621 - Vietnam & Cambodia Family Travel in June 2019 · Vietnam - Jun 19 - Jul 2, 2019

Traveler: Joseph G. - Local specialist: Ha Truong

Thanks for planning a wonderful trip for my wife, daughter and me to Vietnam and Cambodia. The itinerary provided a number of diverse experiences, ranging from visits to historical sites, such as the Hoa Lo prison in Hanoi; introduction to the varying geography of northern Vietnam, ranging from rice fields to hill villages in Mai Chau to coastal areas to the river and caves of Trang An Eco-Tourism Complex; visits to cultural sites, such as Angkor in Cambodia, Hoa Lu, the ancient capital of... read more

Thanks for planning a wonderful trip for my wife, daughter and me to Vietnam and Cambodia. The itinerary provided a number of diverse experiences, ranging from visits to historical sites, such as the Hoa Lo prison in Hanoi; introduction to the varying geography of northern Vietnam, ranging from rice fields to hill villages in Mai Chau to coastal areas to the river and caves of Trang An Eco-Tourism Complex; visits to cultural sites, such as Angkor in Cambodia, Hoa Lu, the ancient capital of Vietnam, and the old city of Hoi An; fun tourist sites, such as Ha Long Bay, and the hiking, biking and kayaking along the way. The itinerary was paced just right, with a number of sites and activities, but also including down time. Our guides were the best: Si in Hanoi and its environs, Rati in Angkor, and Nina in Phnom Penh were all highly qualified and in addition to explaining the sites to us, allowed us to get to know them as individuals and friends. The hotels were all comfortable, with staff who went out of their way to see to our needs. The three most memorable highlights of the trip were spending the night on the boat in Ha Long bay (along with the swimming and kayaking), experiencing Angkor Wat and its nearby temples, and touring the genocide museum in Phnom Penh. Without exception, we found the people of Vietnam and Cambodia to be welcoming and friendly and would love to return to these wonderful countries.

Ha Truong profile photo
Ha Truong, local specialist, responded to this review:

Dear Joseph,

Thank you so much for such a thorough and wonderful feedback. We had a great time supporting your family on this journey to Vietnam and Cambodia.

I will definitely pass your kind words to Si, Rati and Nina.

We look forward to welcoming you as well as your friends and relatives in the near future, with more destinations to explore and more experiences to own!

Best Regards,
Ha

Vietnam wedding trip · Vietnam - Apr 22 - Apr 28, 2019

Traveler: Jun J. - Local specialist: Alex Nguyen

We had an amazing time exploring different areas of the country. Even though our stay was short, we thought we experienced a lot of variety and interesting parts of the countries. Thank you for showing us your amazing country!!

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Jiang,

Thank you very much for your nice words. I am so happy to know that you are satisfied with our services and had wonderful time in our Vietnam. Hope to have a chance to support you to discover the other parts of our Vietnam soon <3
Alex

Seng Aung

Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Apr 15 - Apr 21, 2019

Traveler: Seng Aung S. - Local specialist: Will Nguyen

The trip is well prepared. I like going around Sapa and even though it was really hot on that day. Ha Long bay is the most memorable trip of Vietnam. Thanks Kim Kim and Will for arranging this trip.

Will Nguyen profile photo
Will Nguyen, local specialist, responded to this review:

Thank you, Seng.
Hope to see you next time.
Thanks for loving our country,

Hello Vietnam Travel Team

Saigon to Dalat · Vietnam - Mar 30 - Apr 9, 2019

Traveler: Ira Z. - Local specialist: Nga Le

We booked 2 trips with Victor. The first was a 3 day trip to Cat Tien and then transport on to Dalat. The driver was great, the car very comfortable. We did choose to upgrade our accommodations at Cat Tien due to the extreme heat and humidity and felt we needed to have air conditioning. He arranged for several events in the park, which went well. Overall, we were pleased with his planning!!

Our other trip was a 10 day tour of North Vietnam beginning in Hanoi, and traveling up along the... read more

We booked 2 trips with Victor. The first was a 3 day trip to Cat Tien and then transport on to Dalat. The driver was great, the car very comfortable. We did choose to upgrade our accommodations at Cat Tien due to the extreme heat and humidity and felt we needed to have air conditioning. He arranged for several events in the park, which went well. Overall, we were pleased with his planning!!

Our other trip was a 10 day tour of North Vietnam beginning in Hanoi, and traveling up along the Chinese border. Both our guide, Doan, and our driver were excellent. Doan’s knowledge was broad, including history, topography and his ability to identify flora, including medicinal uses. Given his experience guiding in the north, he knew lots of people and introduced us to multiple cultures. He also has a great sense of humor and we got to know him and really like him, which made the 10 days very special. We stayed in homestays much of the time, and met very interesting families that opened their homes to us. This trip left us with awe and amazement, at times, given the beauty and vastness of the mountain regions we visited. We can highly recommend this trip, the guide and driver and Victor’s attentiveness to our needs.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Ira and Jo,

First, on behalf of my team would like to say thank you for your time writing such a detailed and comprehensive feedback. We are very delighted to hear that you appreciated and enjoyed many aspects of your 2 trips with us and that you recommended with 5* rating. Please rest assured that your feedback will be transferred to the whole team, as a great source of motivation for us.
Again, thanks for choosing us as your travel companion. Can't wait to welcome you back in the future.

Cheers,
Victor.

Highlights of Vietnam - 12 Days · Vietnam - Mar 17 - Mar 30, 2019

Traveler: Riz S. - Local specialist: Alex Nguyen

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our... read more

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our expectations were met and we found the whole experience excellent. I would not hesitate to book with Alex again.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Riz,

I guessed that your family already come back to work or school after the holiday :) I am very happy to know that, overall, you are satisfied with our services, arrangement. Let help us by sharing your experiences to your friends, your relatives, colleagues ;)

Hope to have a chance to support you for a next trip to Laos or Cambodia :D
With best regards,
Alex

Shopping · Vietnam - Mar 11 - Mar 16, 2019

Traveler: Jack B. - Local specialist: Alex Nguyen

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the... read more

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the City were not gone to Post Office were not done. When people come from cold areas to Hot they do not have that much energy to be marched around all day. We paid a lot of money for taxi to and from the airport and some trips to the Market.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

First of all, We are profoundly grateful for your feedback and your shared experience in Ho Chi Minh in March.
I am so sad to hear that you had a hot and not good day-trip in Ho Chi Minh. For clarify your case, I collected information your guide, Mr T and our operation office in Ho Chi Minh city. Mekong Delta is one of spotlight destination and local people use water into this river for daily activities. I don't think swimming in river is a good idea and suitable for you, a forgner tourist.... read more

First of all, We are profoundly grateful for your feedback and your shared experience in Ho Chi Minh in March.
I am so sad to hear that you had a hot and not good day-trip in Ho Chi Minh. For clarify your case, I collected information your guide, Mr T and our operation office in Ho Chi Minh city. Mekong Delta is one of spotlight destination and local people use water into this river for daily activities. I don't think swimming in river is a good idea and suitable for you, a forgner tourist. It is properly joke from guide in this case for advicing can swim inorder to reduce your hot feeling in summery temperature. I totally understand for adapting hot weather in south of Vietnam in short duration. I hope your next time trip in Vietnam, especial back southern will fall from October to January. I sure that in this time, Ho Chi Minh will treat you better. Thank you again with my regards.

SAPEA380 Vietnam and Cambodia · Vietnam - Mar 3 - Mar 14, 2019

Traveler: Katrina B. - Local specialist: Trang Tran

Wonderful experience and I felt taken care of . Traveling as a single woman I felt very safe.

Trang Tran profile photo
Trang Tran, local specialist, responded to this review:

Hi Katrina,

Thank you so much for your nice feedback about your trip in Cambodia. We are very happy to learn that you are very satisfied and hope you had a memorable trip with us. We look forward to serving you on your next trip in South East Asia.

Best regards
Trang

Best regards
Trang

Highlights of Vietnam - 12 Days · Vietnam - Mar 1 - Mar 15, 2019

Traveler: Debra B. - Local specialist: Nga Le

Working with Victor was excellent and he was always super responsive. We were very happy with his services. We probably did too much travelling in the course of our 2 weeks, our fault as we wanted to see a lot. We had little time to plan our trip so more guidance on how much we could realistically see would have been useful. Overall we could have concentrated our trip in North Vietnam and the Central zone, leaving out the Mekong delta. To get to the delta we travelled for 1 day, by car... read more

Working with Victor was excellent and he was always super responsive. We were very happy with his services. We probably did too much travelling in the course of our 2 weeks, our fault as we wanted to see a lot. We had little time to plan our trip so more guidance on how much we could realistically see would have been useful. Overall we could have concentrated our trip in North Vietnam and the Central zone, leaving out the Mekong delta. To get to the delta we travelled for 1 day, by car and plane to basically do a 2.5 hour morning visit the next day to the floating market and leave immediately for HCMC (a 5 hour drive). The market was lovely to see, but I felt guilty travelling by plane for such a short visit. Our time would have been better spent with a few more days at the beach near HoiAn, with day trips to some cultural sights in the mornings. Looking at our trip plan day 12 and 13 were not really done. There was a pick up from the airport, lunch and onto hotel. No time given to visit Can Tho. Next day, boat trip, a visit to a small fruit farm and on the road to HCMC. Our guide seemed more keen to get us back to the the city than show us anything more in the delta. A bike ride on an island as described in your other tours would have been nice.
Our stay in the Eco Lodge near Sapa was wonderful and the highlight of the trip. A really beautiful location and a great place to stay. Halong bay was also a beautiful place.
The KimKim service makes it easy to plan a trip. This is the first time we have ever used a service like this. I would use the service again, but want a more flexible option. Travelling independently gives you a lot of flexibility to change your plans and I missed that on the trip. We did end up cutting a couple of guided trips short as we preferred to do things ourselves and just sometimes had done too much travelling to want to be out a whole day on a sight seeing tour.
All our travel arrangements, pick ups at airports, hotels, etc. were perfect and there was always someone there to greet us. Execution was well done.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Debra,

Thanks for your valuable feedback.
I am pleased to know that you had a great trip to Vietnam but there are some things need to be solved. I noted all of your comment and will work with my team.
We hope to welcome you again to show how we improve and best wishes to you & family.

Cheers.
Victor.

SAPEV590 - Vietnam Family Travel in November · Vietnam - Nov 19 - Nov 26, 2018

Traveler: Jen L. - Local specialist: LinhB Bui

Thank you for crafting a once-in-a-lifetime experience for my son and stepson. We had an amazing time in Vietnam under the care of Sens.
I’ve traveled to many places around the world, and I think Vietnam may very well be my favorite place. The food is wonderful, the scenery is gorgeous, and above all, the people are so kind and optimistic.

Regarding the tour. Mr. Khoa was an outstanding guide. He was pleasant, patient, and knowledgeable. He went out of his way to make sure we stopped at... read more

Thank you for crafting a once-in-a-lifetime experience for my son and stepson. We had an amazing time in Vietnam under the care of Sens.
I’ve traveled to many places around the world, and I think Vietnam may very well be my favorite place. The food is wonderful, the scenery is gorgeous, and above all, the people are so kind and optimistic.

Regarding the tour. Mr. Khoa was an outstanding guide. He was pleasant, patient, and knowledgeable. He went out of his way to make sure we stopped at interesting places and beautiful views.

Our accommodations were great. The hotel in Hanoi was very well located, and the staff was attentive. The rooms were very spacious and clean. Our visit to Mai Chau was outstanding. Our lunch was tasty, and the “homestay” was a fun and delicious experience. We very much enjoyed biking through the villages. I hadn’t been on a bike for 20 years, but it’s true that you don’t forget how, and it was so much fun! Again, Khoa made sure to stop at interesting places and explain what was going on. Our driver was excellent. I always felt that we were in safe hands as he navigated the crazy streets of Hanoi, and the winding roads in the country.

Our visit to the school in Mai Chau was wonderful. We’d bought some soccer balls and badminton sets in Hanoi under Khoa’s recommendation, and they went over very well with the staff and students. We were warmly greeted by all of the staff/teachers, and were treated to oranges and conversation before we got a tour of the school. There was one young student in particular who was a wonderful conversationalist in English. He is a particularly fond memory.

I’m glad that you convinced us to go to Bai Tu Long Bay. It was stunning. The host on the Swan Cruise, Marcus (Minh) was very engaging and fun. I liked the size of the group on the cruise—being somewhat small.

I have only two disappointments I would like to convey. The first was the lunch at Mother’s Kitchen in Hanoi. The food was very good, but I would much rather have gone to a true local spot for some Pho or Cha Ca. Similarly, the lunch in Ninh Binh was another tourist spot I would like to have avoided. I recall the food being just “okay.”

While on the Swan Cruise we met a Vietnamese woman from Hanoi who was traveling alone for the first time, and rounded out our table of three to a table of four at mealtimes. In such a short time, we became friends, and continue to communicate!

None of this could have happened without the fantastic work that Linh and Ha did to pull this all together for us. Gam un!

I hope to visit Vietnam again one day, and look forward to you helping plan a trip to visit the South! In the meantime, I wish you all the very best.

LinhB Bui profile photo
LinhB Bui, local specialist, responded to this review:

Dear Jen,
Your kind words make me feel warm like reading "love letters", I'm happy to know you and the boys enjoy your trip. I will pass your kind words to Khoa, Marcus, the driver, teacher Trong and the whole team.
Also thank you for sharing your disapoitnment so we could adjust and improve our service.
So now you have a bunch of friends in Vietnam, we will love to see you again. Please keep in touch

Best of Vietnam - 14 Days · Vietnam - Dec 23 - Jan 7, 2019

Traveler: Eike N. - Local specialist: Nga Le

Dear Victor,

the trip was amazing and we were well looked after throughout! Especially the Tu Lan cave-trip was absolutely stunning and amongst the best I have ever experienced. The kids were completely in awe and we will all never forget the trip, the many friends we made and the many experiences we made. It is impossible to list all the other experiences but clearly, each component had its own value and exceeded our expectations.

Our guide for the food tour was very good, friendly,... read more

Dear Victor,

the trip was amazing and we were well looked after throughout! Especially the Tu Lan cave-trip was absolutely stunning and amongst the best I have ever experienced. The kids were completely in awe and we will all never forget the trip, the many friends we made and the many experiences we made. It is impossible to list all the other experiences but clearly, each component had its own value and exceeded our expectations.

Our guide for the food tour was very good, friendly, knowledgable and explained a lot.

Hung, our guide from Oxalis was amazing. He adapted the tour for us, added an additional cave (which required a lot more climbing), and was full of energy and fun.

Ni was an excellent guide with lots of energy making sure we always get the best out of it. She adapted the programme perfectly around the weather (rain, rain, rain) and our interests.

I have a few areas were changes could be possible (not to be regarded as criticism, just for future planning):
1.) Swimming in Ha Long is not allowed. Should be taken out of the description
2.) The hotel in Phong Nha (I think we were in a different than in the programme) was not the greatest. I would suggest two possible improvements: a) IF staying in this hotel it should be highlighted that they can wash the clothes from the treck but the laundry should be handed in before 6pm to avoid express charges - this could then be in the programme and used to plan packing and getting things clean and dry again after the treck. b) It would also be good to allow for a late breakfast. After the trek we were super-tired and a sleep-in, then breakfast, then cartrip would have been appreciated. b) Alternatively, rather than staying overnight in the Phong Nha area the car trip to Hue could be done immediately afterwards. This would allow us to sleep in the car but gain a whole day.
3.) The hotel in Hue was quite loud with lots of party across the road.
4.) In Hoi An the first fisherman experience was superb. Friendly, happy and "off the beaten path". The second fisherman village was then very touristy and a bit of a shock. The basket boat row could well have been done with the first fishermen (or skipped). Maybe alternatively, one could learn about local ways to grow crop and harvest and process it.
5.) The Mekong trip was interesting, but somehow less exciting than the previous parts of the trip. I had expected more nature and was a bit disappointed. In total we spent too much time driving relative to the experiences made. While it is important to understand that various religious groups live together in harmony (and I think it reached the kids that this is by no means the standard), the visit to the Cham village was rather disappointing. It also feels wrong to walk along a street and look at people. The floating market was nice but the number of tourists outnumbers the locals. Tra Su made up for it (but only lasted for about 1 hour).... We had fun in the evenings though, eating locally, strolling around and enjoying the locals (who enjoyed us...). If a "Mekong Experience" could be organised from HCM - maybe in combination with the tunnels it would save two days and a lot of driving. I would then rather spend another day or two in the Tu Lan area. Alternatively one could try to save a day and use the time to see Angkor What. It would also be nice if the car had internet for the long drives (the car from Pho Nah to Hue to Hoi An to Danang had internet which was very welcomed).

As said, these comments are not a criticism, we thoroughly enjoyed our journey, were exhausted from all the input (and still are), and thank you again for the great organisation and putting such a dense and exciting programme together.

Best wishes,

Eike.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Eike,

Thank you so much for your conscientious comments. I and my team really appreciate and will improve all the needful as you mentioned such as: swimming in Bai Tu Long Bay, Accommodation & breakfast in Quang Binh and Mekong Delta trip.
Vietnam is a land of great things and all we are trying is bring to our customers the insight into the best of my beautiful country. We are happy to hear you love many aspects of it. It was my pleasure to meet you both in Hanoi as well. The personal... read more

Dear Eike,

Thank you so much for your conscientious comments. I and my team really appreciate and will improve all the needful as you mentioned such as: swimming in Bai Tu Long Bay, Accommodation & breakfast in Quang Binh and Mekong Delta trip.
Vietnam is a land of great things and all we are trying is bring to our customers the insight into the best of my beautiful country. We are happy to hear you love many aspects of it. It was my pleasure to meet you both in Hanoi as well. The personal meeting in Hanoi will be a great start, I could give you more useful advice as well as answer any question needed.
Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Best regards from Vietnam,
Victor.

Best of Vietnam - 14 Days · Vietnam - Dec 21 - Jan 3, 2019

Traveler: Kristen F. - Local specialist: Nga Le

I would, and have recommended Kimkim to help plan any trip. We used them for the first time to help plan our trip to Croatia and had such a good experience we used them again for Vietnam. Victor made planning so easy, from helping with the itinerary, booking hotels and internal flights, private tours with great guides, transfers and getting our visa letters. He was always available if we had any questions while in Vietnam.
Khai was a great guide in Ho Chi Minh City and thanks to him we made... read more

I would, and have recommended Kimkim to help plan any trip. We used them for the first time to help plan our trip to Croatia and had such a good experience we used them again for Vietnam. Victor made planning so easy, from helping with the itinerary, booking hotels and internal flights, private tours with great guides, transfers and getting our visa letters. He was always available if we had any questions while in Vietnam.
Khai was a great guide in Ho Chi Minh City and thanks to him we made our flights to Danang when there was a small problem at the airport with our names. The Vespa tour we went on one evening with Linda and her team was one our favorite things.
In Hoi An, we were well taken care of by our guide Than. Our hotel there, Golden Holiday, was the best and Hoi An was amazing.
Last but not least, our guide Anh in Hanoi was fantastic. She is energetic and loved telling us all sorts things about Vietnam life.
Needless to say thanks to Victor and his team we had one of the best trips we have ever taken and loved every minute of Vietnam.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Kristen,

Thanks for taking time writing such detailed and great feedback. We are glad that you and your family were satisfied with our travel arrangments. I will definitely pass on your feedback to the team with special mention to these staff.
Vietnam is a land of great things and all we are trying is bring to our customers the insight into the best of my beautiful country. We are happy to hear you love many aspects of it.

Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Best regards from Vietnam,
Victor.

SAPEV642 - Vietnam Family Travel in Decemeber - 05 Pax · Vietnam - Dec 20 - Jan 1, 2019

Traveler: Carla S. - Local specialist: LinhB Bui

Linh and Ha were great trip advisors. They put together a great travel plan and stayed in touch our entire trip to ensure all was going well. They even booked a last minute trip during a very busy season that turned out to be a highlight
I highly recommend them

LinhB Bui profile photo
LinhB Bui, local specialist, responded to this review:

Thank you Carla for traveling with Kimkim and Sens Asia Travel. We are really happy to have a chance to assist and travel along with your lovely family in Vietnam. Hope to welcome you again soon to explore a new destination together. Wish you a great fun & happy 2019!

Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Dec 18 - Dec 24, 2018

Traveler: Anwar A. - Local specialist: Alex Nguyen

Had a great holidays in Hanoi and Sapa. Fortunate to be blessed with good weather in both locations, although the cloud was a bit too low when we were in Sapa. Hence, missed the beutiful view of the valley from the Heavens Gate. On the whole, it was a good programme planned by Alex. The local guides were good and helpful.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Thank you Anwar for your nice words. It cheered me up a lot in a very cold day now :)
I hope that for the next years to come, I will have another chance to welcome your family to our Vietnam again so you could discover the rest of our beautiful country.
Keep in touch with me if you need any support for Laos, Myanmar, Cambodia as well.
Wish you and your family have a blessed year 2019 and thanks again for your kind feedbacks to us.
With my best regards,
Alex

Sebastian

Vietnam Adventure · Vietnam - Nov 25 - Dec 6, 2018

Traveler: Sebastian R. - Local specialist: Alex Nguyen

We had an amazing experience . Alex was very helpful and helped me set up everything from a-z .

If you want a tailored trip that will go beyond your expectations Kim Kim is the way to go

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Sebastian,
Thank you for your nice words. It made my day a lot :)
Thanks for always updating me your experience during the trip and share with me your videos and photos :).
Keep in touch and do not hesitate to reach me if you have ideas of going to Laos or Myanmar as well :)
Wish to see you soon!
Alex

Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Nov 16 - Nov 24, 2018

Traveler: Sarah H. - Local specialist: Ha Thu

My trip to Vietnam was packed with highlights. Here are the tops:

1) My first few days in Hanoi were great. I really enjoyed Kien and his historical perspective that he was able to provide about Hanoi and Vietnam. It was clear that he studied history at the university, and had many interesting stories and perspectives to share. I walked away with a very rich view of Hanoi and Vietnam, both historically and present day. Kien also let me take my time and come back to him with questions which... read more

My trip to Vietnam was packed with highlights. Here are the tops:

1) My first few days in Hanoi were great. I really enjoyed Kien and his historical perspective that he was able to provide about Hanoi and Vietnam. It was clear that he studied history at the university, and had many interesting stories and perspectives to share. I walked away with a very rich view of Hanoi and Vietnam, both historically and present day. Kien also let me take my time and come back to him with questions which I really appreciated.

2) The third guide Ngoc was equally excellent. He provided a great perspective of Ninh Binh, Hoa Lu, Tam Coc, the many religions of Vietnam, and daily life in Vietnam. He provided a great cultural perspective that gave me a real picture of what it was like to be Vietnamese. He also shared great personal anecdotes. Our boat ride on Tam Coc was a beautiful highlight!!

3) All hotel accommodations were excellent. The staff were professional and welcoming, the rooms were very clean and well- appointed, and the breakfasts delicious. Each hotel was comfortable and relaxing, including the cruise on Halong Bay. Each night I was able to sleep very peacefully.

4) Transportation was also excellent. All drivers were on time, courteous, and drove safely. This was a great feature for sightseeing!

My only feedback is on the second guide Sang in Sapa. Compared to Kien and Ngoc, she was not as engaged. She didn't share any stories or anecdotes about the region. I would ask her questions, and her answers were very limited. I eventually gave up and starting asking other tribal women we encountered hiking. I bought something from another tribal woman and gave her a big tip since she was more informative and interesting; I talked with this woman more than I talked with Sang.

Sang also made me feel very stressed out about the train back to Hanoi on November 20. She wasn't sure how to get my ticket for the train, and kept asking me for details. Eventually, she figured it out but I'm not sure why she panicked. This was the first and only time that I was concerned about logistics and my itinerary.

Despite my interaction with Sang, the trip was still unbelievable. Vietnam is a special and beautiful place that I hope to visit again.

Highlights of Vietnam - 9 Days · Vietnam - Nov 3 - Nov 18, 2018

Traveler: Alan M. - Local specialist: Alex Nguyen

We spent 18 days in Vietnam and Cambodia. Lovely places to visit.
I could not fault Kimkim tours. It was so well organized. They really want you to have a great experience. Alex is a huge asset to the company. English was perfect. Alex looked after us from start to finish. She responded to our text right away, whenever we needed her.
We had a problem with our visa (completely our fault) Alex helped us all the way.
If there was one thing I would like to see improved, would be some of the... read more

We spent 18 days in Vietnam and Cambodia. Lovely places to visit.
I could not fault Kimkim tours. It was so well organized. They really want you to have a great experience. Alex is a huge asset to the company. English was perfect. Alex looked after us from start to finish. She responded to our text right away, whenever we needed her.
We had a problem with our visa (completely our fault) Alex helped us all the way.
If there was one thing I would like to see improved, would be some of the guides English wasn’t great, so it was sometimes tough to understand. But They were all very enthusiastic.
Very well done.

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Hi Alan :)

Thanks for your nice words. It cheered me up for a busy Monday :)

I am very glad to know that you are happy with our services and thanks again for dinner with both of you, your honest sharing for our tour guide and a memory with your visa :D

I hope that these memories will last forever and hope that we will have a chance to welcome you again in our beautiful Vietnam in the near future for the new destinations :)

Besides Vietnam, we also organized the trips in Laos, Myanmar as well, and if you need any support, do not hesitate to reach me at any time :)

Keep in touch!
Alex

Saigon to Angkor in 8 Days · Vietnam - Nov 5 - Nov 11, 2018

Traveler: Pam S. - Local specialist: Adam Platt-Hepworth

Our trip was fantastic. we were in Vietnam for 2 weeks total but 8 days were with the Grasshopper tour and they were definitely the best days of the trip. I especially loved being in the villages and meeting the people and seeing the details of community life. We passed by many towns and stopped to meet the villagers that were working in their homes, making baskets, cleaning rice, creating machetes, etc. the villagers were warm and welcoming.
The food on the trip was fantastic; the... read more

Our trip was fantastic. we were in Vietnam for 2 weeks total but 8 days were with the Grasshopper tour and they were definitely the best days of the trip. I especially loved being in the villages and meeting the people and seeing the details of community life. We passed by many towns and stopped to meet the villagers that were working in their homes, making baskets, cleaning rice, creating machetes, etc. the villagers were warm and welcoming.
The food on the trip was fantastic; the accommodations were excellent everywhere we went.
Our guides were excellent in both countries, An in VietNam and Hiang in Cambodia.
Hiang in particular really shared from his heart and included us in his personal world in a very special way. He was very knowledgeable about his country and spoke honestly and lovingly about all aspects of Cambodian life and history. I fell in love with the country.
Our final hotel nights in Siem Reap at the Jaya House were incredible. In my wildest dreams I did not expect a finish like that!
Regarding planning and communication in preparation for the trip I was not heavily involved, but from what I know our chief organizer Howard Schubiner found working with Adam very easy and helpful.

Saigon to Angkor in 8 Days · Vietnam - Nov 5 - Nov 11, 2018

Traveler: Val O. - Local specialist: Adam Platt-Hepworth

It was simply amazing! From the early planning to the quick response to our pre visit questions, Adam and Ging we’re wonderful. We couldn’t have asked for more.
Both our Vietnam crew and Cambodian crew were fabulous. We fell in love with both countries because of them and had an truly authentic experience. I could write for hours about how great each guide, mechanic and driver were. They were kind, funny, unbelievably helpful and knowledgeable!
We can’t wait to recommend them to others!
Thank you so much to all of them!

Adam Platt-Hepworth profile photo
Adam Platt-Hepworth, local specialist, responded to this review:

Thanks for the review Val! Thanks for the kind words about the team. They all delight in hearing this sort of feedback. Indeed they are the heart and soul of our operation. Thanks for choosing to travel with us!

Vietnam tour · Vietnam - Oct 31 - Nov 3, 2018

Traveler: Steve B. - Local specialist: Alex Nguyen

We were a bit worried with two families of four going to Vietnam for the first time but I have to say, after the experience, I’m already looking for our next destination with kimkim! We have traveled extensively on our own but sometimes you want to de-stress and let someone do the figuring for you. That’s why this was perfect! Alex had us set up with everything we wanted to do from start to finish and LaLa (our guide) took us to places we never would have gone to on our own - hidden eateries... read more

We were a bit worried with two families of four going to Vietnam for the first time but I have to say, after the experience, I’m already looking for our next destination with kimkim! We have traveled extensively on our own but sometimes you want to de-stress and let someone do the figuring for you. That’s why this was perfect! Alex had us set up with everything we wanted to do from start to finish and LaLa (our guide) took us to places we never would have gone to on our own - hidden eateries tucked away down almost invisible streets, only known by locals and served the most amazing food and local fare. Monuments and pagodas along with the stories behind them, made it educational as well. In the end, I will say, if you have any reservations about traveling, alone or with a group, kimkim is the way to go:)

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Dear Steve :)

Thank you very much for your nice words. It cheered me up for a nice weekend :) I am very glad to know that you had a wonderful holiday in our North of Vietnam and the memories will be last forever.

Besides Vietnam, we also have branches in Cambodia, Myanmar & Laos. Hope that we will have a chance to welcome you again in other destinations or in our other parts of Vietnam :D

Have a nice weekend and keep in touch!
Cheers,
Alex

Highlights of Vietnam - 9 Days · Vietnam - Sep 29 - Oct 7, 2018

Traveler: Kathryn R. - Local specialist: Nga Le

Overall, the trip was great. I would appreciate more details prior to the trip. Mike was great but he wasn’t needed the entire time. I didn’t know we would have a full time tour guide. We didn’t really need that. We would have preferred 2 hotel rooms and might have paid extra at a few sites to have that. Again, we didn’t know in advance what we had. In Hanoi and Hoi An, the room was way too small for 3 people, especially Hoi An since it was 3 nights. I might have settled for a lower... read more

Overall, the trip was great. I would appreciate more details prior to the trip. Mike was great but he wasn’t needed the entire time. I didn’t know we would have a full time tour guide. We didn’t really need that. We would have preferred 2 hotel rooms and might have paid extra at a few sites to have that. Again, we didn’t know in advance what we had. In Hanoi and Hoi An, the room was way too small for 3 people, especially Hoi An since it was 3 nights. I might have settled for a lower rated hotel and had 2 rooms. So my primary feedback is to provide more detail of what we were getting so we could have more choices. The cooking class had a half day and full day choice. I would have preferred half day.

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Hi Kathryn,

Thanks for your valuable feedback.
I am pleased to know that you had a great trip to Vietnam but there are some things need to be solved.
I noted all of your comment and will work with my team.

May the sun always shine your back to warm your soul for a great life.
Best regards from Vietnam,
Victor.

Hanoi · Vietnam - Aug 26 - Aug 30, 2018

Traveler: Stewart C. - Local specialist: Adam Platt-Hepworth

Tang & Driver Thang were fabulous. Their planning and execution was perfect. The route interesting with plenty of variation. The bikes perfect. The weather - we’ll sadly torrential rain and some flooding on 3 of the 5 days. But we still thoroughly enjoyed ourselves. Thanks for a great cycling holiday.

Adam Platt-Hepworth profile photo
Adam Platt-Hepworth, local specialist, responded to this review:

Thanks for the great review Stewart! The guys really enjoyed hosting you. Too bad about the rain. Sometimes it just refuses to let up. Anyway, it sounds like you did still get to enjoy the Vietnam experience. Maybe you’ll have time to come back sometime!

CAMBODIA WITH BEACH BREAKS IN KOH RONG & SIHANOUKVILLE · Vietnam - Jun 17 - Jun 29, 2019

Traveler: Manjit B. - Local specialist: Alex Nguyen

I am extremely thankful to Alex, who was exceptionally experienced and created an intenarary which was perfect. She helped and advised all along. I will definitely be recommending Kim Kim to my family and friends .
I will also be contacting alex to arrange a trip for me to Cambodia
Once again thanks for making my journey memorable

Alex Nguyen profile photo
Alex Nguyen, local specialist, responded to this review:

Dear Manjit,
Thank you so much for your kind words. I am so happy to know you are satisfied with our services and the trip becomes a nice memory to you.
Your review is a great inspiration for my work and hopefully we will see you soon in your trip to Cambodia!
Best wishes,
Alex

Graduation Gift · Vietnam - Jun 18 - Jun 29, 2018

Traveler: Carrie D. - Local specialist: Andy Carroll

If given the opportunity to use this this site again - I wouldn't hesitate! The experience from first conversation with Andy to the last adventure on the Vespa tour of Saigon and each incredible adventure in between was perfection! Our guides and driver in each city (Hanoi, Hoi Ann, Mae Chau, Saigon) were professionals, full of knowledge and fun. We fell in love with Hoi Ann and wish we could have spent more time there!

Highlights of Vietnam - 9 Days · Vietnam - May 11 - May 19, 2018

Traveler: Paul O. - Local specialist: Nga Le

Hey guys.

Victor was a great operator. From beginning to end, he was responsive and explained things very well. I had bit of a negative review on our onsite local tour guide at Hanoi and I've given that input to Victor. He was very professional and made sure my feedback was heard. In my business, the question I always ask my customers is: Would you recommend our services to your friends, family and associates? I would definitely recommend KimKim to my friends and look forward to using you... read more

Hey guys.

Victor was a great operator. From beginning to end, he was responsive and explained things very well. I had bit of a negative review on our onsite local tour guide at Hanoi and I've given that input to Victor. He was very professional and made sure my feedback was heard. In my business, the question I always ask my customers is: Would you recommend our services to your friends, family and associates? I would definitely recommend KimKim to my friends and look forward to using you guys again.

On the note of the Hanoi tour guide, I've given my feedback to Victor and would follow up with him. (the tour was actually great, but the person giving the tour was mediocre at best)

Thank you.

Paul Oh

Nga Le profile photo
Nga Le, local specialist, responded to this review:

Dear Paul,

Thanks for your great reviews,
I and my team sincerely thank you for such motivating feedback. We truly glad that you and your wife were satisfied with our travel arrangements in Vietnam.
Thank you for traveling with Kim Kim and we hope to welcome you back on other memorable holidays in Vietnam.

Best regards,
Victor Hoang.

Cliff

Vietnam nature trip · Vietnam - Mar 31 - Apr 19, 2018

Traveler: Cliff F. - Local specialist: Andy Carroll

We had a great time touring Vietnam and Cambodia for three weeks. We wanted a trip that covered the main tourist areas, as well as getting out to some of the national parks to see the birds and wildlife. Kimkim put together a package that encompassed everything we wanted to do, and suggested more items too. Everything worked according to plan. We had six different guides in various parts of the countries, and all did an excellent job. All spoke English to a reasonable or better standard,... read more

We had a great time touring Vietnam and Cambodia for three weeks. We wanted a trip that covered the main tourist areas, as well as getting out to some of the national parks to see the birds and wildlife. Kimkim put together a package that encompassed everything we wanted to do, and suggested more items too. Everything worked according to plan. We had six different guides in various parts of the countries, and all did an excellent job. All spoke English to a reasonable or better standard, and were a great help in navigating our way through the trip. It was great having such personal attention. The guides were flexible in the itinerary as well. We changed our minds a couple of times about what we wanted to see, and were easily and happily accommodated. Highlights for the trip would have been seeing the ruins at My Son in Vietnam, and Angkor in Cambodia, as well as some amazing birdwatching tours through Cat Tien N.P. in the south of Vietnam. Other memorable moments included kayaking in Ba Be National Park and Halong Bay Bay, and even an impromptu game of volleyball with some locals in a small village north of Hanoi, and all the amazing food that was served to us, especially in small local places.

Looking to do a VN cycling trip, probably about 2.5 weeks duration · Vietnam - Mar 4 - Mar 24, 2018

Traveler: Ross B. - Local specialist: Adam Platt-Hepworth

We worked with Adam, then Ging from Garasshopper Adventures. Other than some issues with the weather, the entire trip was nearly flawless. Our guides were top notch. Knowledgeable, helpful and personable. We especially liked Thang and Nguyen. I would highly recommend Kimkim and Grasshopper.

Adam Platt-Hepworth profile photo
Adam Platt-Hepworth, local specialist, responded to this review:

Thanks for the review Ross! Great to hear you enjoyed your trip, especially the time with Thang and Nguyen! Thanks for choosing to travel with us!

Ho Chi Minh and Central Highlands · Vietnam - Feb 28 - Mar 18, 2018

Traveler: rion C. - Local specialist: Andy Carroll

The guides and in country contacts from Exotic Voyages were great. There was one change made to the itinerary after our deposit that was unacceptable. It involved an eighteen hour trip on a non express train. The in country contact (Giang) was wonderful in dealing with the problem, and more than made us happy. Saigon, the Mekong Delta, Hue, and Bach Ma National Parks were great places for visit. Hoi An was also beautiful, but the people being brought in by buses from the cruise ships... read more

The guides and in country contacts from Exotic Voyages were great. There was one change made to the itinerary after our deposit that was unacceptable. It involved an eighteen hour trip on a non express train. The in country contact (Giang) was wonderful in dealing with the problem, and more than made us happy. Saigon, the Mekong Delta, Hue, and Bach Ma National Parks were great places for visit. Hoi An was also beautiful, but the people being brought in by buses from the cruise ships are destroying what should be a great vacation spot. Siem Reap, Cambodia was everything we expected. The trip out to the large lake was also nice in that it showed the life in Cambodia away from the temple sites.

vietnam biking · Vietnam - Mar 4 - Mar 14, 2018

Traveler: mark b. - Local specialist: Adam Platt-Hepworth

The hotels were outstanding. The guides did a good job in Hanoi and Saigon. They tried very hard to make us happy. The Cycle team was OUTSTANDING....the Bikes were new and the electric assist is a must! I would recommend this to anyone thinking of doing a Vietnam bike trip. Food selections gave us a real mix of Vietnam food, WE loved the trip!!!!!

Adam Platt-Hepworth profile photo
Adam Platt-Hepworth, local specialist, responded to this review:

Mark, thanks for the great review! The team really enjoyed hosting you and will be hugely encouraged to read that you had such a great time.

Trip to Vietnam · Vietnam - Feb 9 - Mar 7, 2018

Traveler: Neil M. - Local specialist: Andy Carroll

My wife and I just returned from an incredible month in Vietnam and Cambodia. What an incredible blend of culture, history and cuisine. We are recently retired and have always been fiercely independent travelers. I pride myself on my research and trip planning, but being Vietnam, we decided to get some local help.

After reading the positive reviews, we selected Kim Kim as our travel platform. They put us in touch with Andy Carroll, the Vietnam expert and the process was flawless. Andy... read more

My wife and I just returned from an incredible month in Vietnam and Cambodia. What an incredible blend of culture, history and cuisine. We are recently retired and have always been fiercely independent travelers. I pride myself on my research and trip planning, but being Vietnam, we decided to get some local help.

After reading the positive reviews, we selected Kim Kim as our travel platform. They put us in touch with Andy Carroll, the Vietnam expert and the process was flawless. Andy was very responsive and answered all my emails promptly. He put together a proposed itinerary and we worked together on selecting hotels, side trips, museums, cooking classes, etc.

Bottom line- 30 days, five internal air flights, one overnight train, one overnight boat, two countries, 10 cities and it was flawless! Every guide and driver showed up on time, the accommodations were truly 4 and 5 star, every mode of transportation was on schedule-- I don't think that would happen in the USA!

We are culture and history tourists and the guides Andy lined up were all superior. Incredible knowledge, fairly good but certainly passable English and true ambassadors to their country and their employer. Since we were a tour group of "two", they all went out of their way to ensure we had a fantastic and flexible holiday. The guides and drivers really made the trip!!

Using an internet travel company was a big leap of faith for me (would the guides show up, would the hotel have our reservation?) but I can report unequivocally, that KimKim is worth your trust.
And I am not a guy who lavishes praise easily!!

Anthony

South Vietnam Feb 17th-24th · Vietnam - Feb 17 - Feb 24, 2018

Traveler: Anthony A. - Local specialist: Andy Carroll

We booked with kimkim for our week in Vietnam, mainly for travel (car transport, mid-week airfare, lodging, etc.), as well as one full-day tour of the Mekong Delta. After a small hiccup in the communication during the trip planning, I have to say that everything went smoothly. Transport was on time, the lodging was excellent and had great locale, and our Mekong Delra tour guide, Lucy, was very good. It became clear that we were actually experiencing a local travel agency (that we gave a... read more

We booked with kimkim for our week in Vietnam, mainly for travel (car transport, mid-week airfare, lodging, etc.), as well as one full-day tour of the Mekong Delta. After a small hiccup in the communication during the trip planning, I have to say that everything went smoothly. Transport was on time, the lodging was excellent and had great locale, and our Mekong Delra tour guide, Lucy, was very good. It became clear that we were actually experiencing a local travel agency (that we gave a review for, too), and that kimkim is actually more of a middle-man service, but that's no bother. I would book with kimkim again for their choice of agency and talented guides.

Trip to Vietnam · Vietnam - Jan 5 - Jan 13, 2018

Traveler: Katie M. - Local specialist: Andy Carroll

Thank you, thank you and thank you again Andy for putting together such an exhilaratingly wonderful itinerary for me in Vietnam !! I loved the way you listened to what I was interested in when we chatted and texted several times beforehand because you really knocked it out of the park for me with everywhere I went !! Each place and all accommodations from the tropical feel of my hotel in the colorful and ancient city of Hoi An, to the gorgeous hotel in the significantly historical city of... read more

Thank you, thank you and thank you again Andy for putting together such an exhilaratingly wonderful itinerary for me in Vietnam !! I loved the way you listened to what I was interested in when we chatted and texted several times beforehand because you really knocked it out of the park for me with everywhere I went !! Each place and all accommodations from the tropical feel of my hotel in the colorful and ancient city of Hoi An, to the gorgeous hotel in the significantly historical city of Hue, then up to Hanoi and my adorable boutique hotel, with an outstanding 2 day side trip out onto HaLong Bay staying overnight on a lovely classy boat, then all the way down to Phu Quoc island only to stay in the magnificent eco friendly resort of Mango Bay and then wrapping it all up in Saigon ... well it was simply just superb !! I loved all of my guides and especially have such fond memories of Mr. Troung and his driver who schooled me with emotional sights and many unknown historical facts of the war.
One of my most fun days was deciding to ditch a couple museums and hop on the back of the scooter of my guide in Hanoi and ride with the masses of those who miraculously and artfully flow through the city streets of organized chaos. It was tremendously exhilarating !!
I do not typically return to places I've already traveled to for the sole reason that our world is so big and I want to see it all, but I most definitely would return to Vietnam, travel throughout more of the country and hope for more beautiful encounters with it's warm and loving people ... but only if Andy was in charge of making it happen for me !!!

Vietnam post medical clinic · Vietnam - Jan 5 - Jan 7, 2018

Traveler: Amy J. - Local specialist: Andy Carroll

Everything from KimKim was great. I had a large group with a lot of moving parts. Andy was calm, cool, and collected each step of the way. I had some people in the group who extended their stays for private tours - Andy helped them each individually and gave them exactly what they wanted. I couldn't have asked for more. The chat setup made communication easy, payment was a simple link, and when one member of my group had an emergency visa problem, KimKim stepped in and got it done in... read more

Everything from KimKim was great. I had a large group with a lot of moving parts. Andy was calm, cool, and collected each step of the way. I had some people in the group who extended their stays for private tours - Andy helped them each individually and gave them exactly what they wanted. I couldn't have asked for more. The chat setup made communication easy, payment was a simple link, and when one member of my group had an emergency visa problem, KimKim stepped in and got it done in less than 12 hours with concierges service. The entire staff is great at KimKim and they work beautifully together as a team to make everything perfect and more. I will be using KimKim again for groups in the future! Thank you, Andy!!

Andy Carroll profile photo
Andy Carroll, local specialist, responded to this review:

Hi Amy,

It was my and the entire teams pleasure to work with you and make this trip happen, my only disappointment was not getting the chance to meet you in person! Thank you for such a wonderful review, it really does mean a lot to me and all involved.

Thank you as well, for coming to Asia to help others, I am sure those people are even more thankful thank we are.

I hope to get chance to meet you on your next journey Amy, it will be my pleasure to assist you again.

Take care and many thanks,

Andy

First time in Vietnam · Vietnam - Dec 23 - Jan 2, 2018

Traveler: M K. - Local specialist: Andy Carroll

Had a fantastic trip. Well worth it. I would recommend Kimkim to anyone that would like their trip organised for them. Andy was really easy to communicate with and our guide Dat was very knowledgeable and accommodating.

Andy Carroll profile photo
Andy Carroll, local specialist, responded to this review:

Hi Michael,

Thank you for such a positive review, it was really a pleasure to help you discover Vietnam. I hope to welcome you back to the region again one day soon. I will be sure to pass your comments on to Dat as well, he is one of our top guides.

Thanks again Michael and all the very best for the New Year,

Andy

Jonathan

VIETNAM CENTRAL HIGHLAND 3 DAYS · Vietnam - Dec 30 - Jan 1, 2018

Traveler: Jonathan W. - Local specialist: Sunny Dang

Hi
Had a good trip . Good driver and guide . V interesting tours.
Food was also V good.
Only disappoint was the second nights accommodation, described as a homestay, l have stayed in many homestays across vietnam while they are all different this one could not be described as a homestay as there was nobody living there!
Because of this although I enjoyed the tour l would not use you again or recommend you as the homestay sold was not genuine. I appreciate the original homestay was not available but the one provide was not acceptable.
Thanks jon

Sunny Dang profile photo
Sunny Dang, local specialist, responded to this review:

Dear Jon;

Firstly, we thank you very much for travelling with us, we are glad that you did enjoy the trip with us and spent time to share with us your feedback, highly appreciated.

It was late to give an excuse for this but our tour operators had a few choice of homestay and the one you stayed was clean and comfortable, therefore, they thought that we should book you there, but we were wrong as your expectation is to experience the real culture, even though it's not comfortable.

We have... read more

Dear Jon;

Firstly, we thank you very much for travelling with us, we are glad that you did enjoy the trip with us and spent time to share with us your feedback, highly appreciated.

It was late to give an excuse for this but our tour operators had a few choice of homestay and the one you stayed was clean and comfortable, therefore, they thought that we should book you there, but we were wrong as your expectation is to experience the real culture, even though it's not comfortable.

We have noted this to our staff and will make sure to arrange exactly what you want, we hope to welcome you back to another trip in Vietnam so that we can prove what we can offer.

Many thanks again for travelling with us, we wish you all the best.

Son and the Footprint team.

Mark

Vietnam · Vietnam - Nov 27 - Dec 13, 2017

Traveler: Mark F. - Local specialist: Andy Carroll

The trip was simply amazing. We loved all our hotels as well as our guides. The only area we were disappointed with was communication with Andy. He never checked in with us once during our 17 days in Vietnam and Cambodia. When we emailed him from the states he was slow to respond and sometimes failed to address our questions. When we emailed him from Vietnam he was slow to respond, sometimes inaccurate in his responses and one time failed to respond at all, regarding a timely issue.

North Vietnam & Laos · Vietnam - Jul 1 - Jul 21, 2017

Traveler: Jennifer C. - Local specialist: Andy Carroll

The trip planning was great. Trying to get 7 people organized was like trying to herd cats, but all our requests were handled well.

Andy Carroll profile photo
Andy Carroll, local specialist, responded to this review:

HI Jennifer,

It was a real pleasure to assist you all, I am just happy you all enjoyed your time here. If I can ever be of any assistance i'd be more than happy to help you with the herding.

Many thanks,

Andy

Nicola

Vietnam and thailand · Vietnam - May 29 - Jun 17, 2017

Traveler: Nicola M. - Local specialist: Andy Carroll

Andy went through all the details prior to our visit, so when we arrived, the trip was tailored to exactly what we had asked. The organization, once we were in Vietnam, was excellent. Someone was always waiting to meet us, and the guides were all friendly and informative.

No effort was spared to make little tweaks and changes. Correspondence was friendly and made us feel very comfortable about trusting Andy with our trip.

Andy Carroll profile photo
Andy Carroll, local specialist, responded to this review:

Hi Nicola,

Thank you for such a lovely review, it was my pleasure to help you arrange such a big and exciting trip. Not to mention with a birthday involved too. Thank you again for joining me for a beer or two here, it was a lovely evening.

My thanks again,
Andy

northern vietnam · Vietnam - May 10 - May 17, 2017

Traveler: melanie j. - Local specialist: Andy Carroll

Really impressive timely response and really appreciated the flexibility to make changes to accommodate different dates. Having now visited Vietnam our only comment would be that it would perhaps have been good to get more and wider suggestions to choose from to tailor the trip e.g. a cooking experience or an interesting stop on the car journey from Sapa to Hanoi. it did feel a bit as if we were on the 'standard' tourist circuit that could have been booked fairly easily locally - although the... read more

Really impressive timely response and really appreciated the flexibility to make changes to accommodate different dates. Having now visited Vietnam our only comment would be that it would perhaps have been good to get more and wider suggestions to choose from to tailor the trip e.g. a cooking experience or an interesting stop on the car journey from Sapa to Hanoi. it did feel a bit as if we were on the 'standard' tourist circuit that could have been booked fairly easily locally - although the service level we got from having booked with you ( guide, driver) was excellent

The guide Ngoc was really excellent. very knowledgeable, helpful, punctual and happy to move things around ( e.g lunch booking when we opted to leave Sapa early because of the rain) . A great guy we'd be happy to recommend to friends.