Kimkim Trip Reviews for Vietnam

We just returned from an exceptional trip to Vietnam and Cambodia and we were so thankful for Kimkim every step of the way. Ashley, our travel consultant from Realistic Asia, was a godsend. She was so patient and helpful in the planning process - we wondered if she ever slept because her responses were so immediate. Once we were in SE Asia, she assisted us in every way and kept the lines of communication consistently open. Mind you, everything went so smoothly that there were practically no issues to resolve. Highlights of our trip were: day trip to Ninh Binh, food tours in Hanoi and Siem Reap, Hoi An, home dining in Hue, Mekong Delta tour, our stay in Phu Quoc, temples in Siem Reap. As a former global studies teacher, I also greatly appreciated the many connections to the Vietnam War and Cambodian Khmer Rouge era. Our expert guides throughout taught us a great deal about the history and culture of these beautiful countries, but we especially enjoyed learning about their lives and the everyday lives of people there. This trip was so memorable and well planned. Hats off to Ashley and Kimkim.

Great itinerary loved the diversity of locations and the fact the team worked with me to craft an agenda the fit our wants. To break it down:
First Stop – the airport reception and half day tour was very trouble free, and I appreciated the guide being flexible with our ask including finding a very local spot to grab lunch and making sure we had time at all the spots we wanted to see.
Second Stop – Lucky was very knowledgeable about everything and was a very gracious host. We very much enjoyed our day on the boat and all the activities that were planned. I would not change anything about that.
Third Stop – Our guide in Da Nang was extremely knowledgeable about local history and culture and made the trip very enjoyable from a cultural experience. All the activities and transportation including the hotels were top notch.
Forth Stop – We enjoyed our time in the city and more importantly we had a great experience on the bay. The cruise ship was very well managed, and accommodation was excellent. Again, it would not change a thing.
Overall.
Hotels – Top of the line, great rooms and great service
Guides – All very attentive and professional, felt like they wanted to make sure we enjoyed ourselves.
Transportation – Did not miss a beat, on time and great coaches at all stops.

Hotel Reviews

Indochine Grand Cruise

Quang Ninh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

GM Premium Hotel Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Sands Oceanfront Danang Hotel

Da Nang

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silverland Mây Hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

VIP Fast Track Service (including visa application)

Vietnam

Not nessasary, did not feel like we gained anything with this. The regualar service was fine.

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim is so thorough with planning our trip , we went to Hanoi, Ha Long Bay, Bangkok and Phuket. Everything is exactly like our wish ,we felt very well taken care of. Love that Kim can answer any question we had.
Long our tour guide in North Vietnam is so knowledgeable with history and places. He always reminded us where and what time to meet.

I have to say that my and my wife’s trip to Vietnam was amazing. We both have traveled a fair bit, sometimes curating trips ourselves and sometimes using fairly high end travel companies. Our 10 day Vietnam experience ranks equal to the best we have done.

I worked with our local specialist Trang for five months ensuring everything was exactly the way we wanted. Trang was incredible. She was knowledgeable, organized, helpful with ideas and patient!! Our trip went perfectly. Trang checked in throughout and helped with a couple of modifications during the trip based on our whims. We cannot thank her enough.

As for Vietnam. Well it’s everything our friends have told us. Highly recommend putting on anyone’s list.

Absolutely wonderful experience! Stephen and his team at Realistic Travel were all outstanding (Special shout out to Dung and Son - they were great guides for our day trips)! They communicated every step with us and delivered perfectly. We were met right at the airport and delivered to our hotel. Typically that is a stressful time, but they made everything very easy for us. The pacing of our trip was perfect. We had a nice combination of scheduled activities and free time. Everything made our trip perfect - we leave Vietnam with wonderful memories and will recommend this group to our friends!
Highly suggest that Kimkim provides guidance for tipping in various countries - We talked to several other tourists about this issue. We all wanted to make sure our guides knew how much we appreciated them and their efforts. It would be nice to have some basic guidance on this.

Ashley and her team were wonderful. She was very attentive to our needs and created a fantastic experience for me and my family. We left our 18 days in Vietnam in awe. We did the touristic things but even better we had the opportunity to visit small communities and meet and spend time with many different families. All of our tour guides while on our journey were excellent stewards of their country and spoke English beautifully. I couldn't recommend Realistic Asia more!

This was my first time booking a tour like this. Also my first experience with KimKIm. I was a little apprehensive becasuse I have always booked the tour and made arrangements personally. That was going to be too much for a 6 night trip to get a Vietnam experience. Kim Kim was great! Proposed and itinerary. Made modifications to meet my budget. Selected great hotels and experiences with my input. Local specialists were all great. Timing and organization was perfect. Really happy. Thank you KimKim especially to Hien and Stephen and all the local guides.

Hotel Review

Silverland Mây Hotel

Really nice hotel and a beautiful room. Excellent service and breakfasts were very good. Loved the location. Great restaurants and walking around area. A good experience and good value.

Authenticity & Character

Location

vibrant , good walking around and lots of restauants.

Staff

Attentive , pleasant and welcoming.

Cleanliness & Comfort

Excellent room and very comfortable bed and linens

Activity Reviews

Titov island - Ha Long Panoramic view - Disembark Indochina Sails Cruise

Ha Long Bay

Just wanted to relax on the boat with a cappuccino in the early morning so we did not participate.

Exploring Surprise Cave or Me Cung Cave - Ha Long Bay Mooring Point - Indochina Sails Cruise

Ha Long Bay

Loved the cave experience. Really not for people with mobility issues or stamina issues. The cave was impressive and I really enjoyed going in.

Quality of Experience

It was immense.

Food

Not really food on this tour

Guides, Drivers and Staff

Transport

Mekong Delta Group Tour (My Tho - Ben Tre) (updated)

Ho Chi Minh City

this tour was a little too contrived or touristy for me. I would have loved to hear more about what part the Mekong Delta played in the war. Interesting but a little to touristy.

Quality of Experience

Food

Talapia fish looked interesting but was overcooked and difficult to share and pass around.

Guides, Drivers and Staff

Transport

Ho Chi Minh City Full Day

Ho Chi Minh City

Tour was great . Notre Dame was under repair. Could have left the Post Office out and a little longer at the War Museum. A lot to see and experience.

Quality of Experience

Food

I have to be honest. Generally speaking I don't love Vietnamese food. but also coming from Thailand that may not be fair.

Guides, Drivers and Staff

Evening Street Food Tour With Vespa Wanderers

Ho Chi Minh City

Highly recommended . Loved this. Great feel for driving in Ho Chi Mingh. Crazy!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

This was worth every penny.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Vietnam was amazing and we had a blast full fun memories to remember. Our specialist Ashley did a fantastic job booking our trip to Ho Chi Minh and Hanoi. We had several tours that were exciting and interesting to all of us. Food tour with young motor cyclist tour guides was great in Ho Chi Minh. It was fun and best ever tour we had. Recommended to everyone, fun & exciting experience. Ha long bay, street train tour-and walking food tour were our best tours that we experience. Local foods were delicious in Hanoi. Rated 5 for my over all experiences 😊

The entire trip was so smooth and organized because of Kimkim, we truly got to enjoy the country without any stress!

Hotel Reviews

Le Clos Du Fil Hotel

Ninh Binh

Had an amazing view from our very large patio. Super clean and staff were very friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pu Luong Retreat

Thanh Hoa

This place is stunningly beautiful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

GM Premium Hotel Hanoi

Perfectly situated in old town. Very clean and wonderful service.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silverland Mây Hotel

Authenticity & Character

Location

Walking distance to so may shops and places to eat.

Staff

Cleanliness & Comfort

Activity Reviews

Scenic Cycling Experience Around the Village

Ninh Binh

Such a wonderful way to see the mountains of this town. Would highly recommend doing this.

Quality of Experience

Guides, Drivers and Staff

Transport

Water Wheels walk and Bamboo Rafting

Pu Luong Nature Reserve

Highly recommend going to Pu luang to see the small rice villages and mountains.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring Ho Chi Minh city Half Day Tour

Ho Chi Minh City

Guide was be try knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

Quality of Experience

Guides, Drivers and Staff

Transport

Doris did an exceptional job helping me before and during this lengthy trip to Vietnam. There were a ton of moving parts, lots of logistics and planning needed, and it couldn’t have went more smoothly. She picked out great places for me to stay, catering to the types of places I wanted to be around. She handled booking all the tours making it hassle free for everything I wanted to do, all I had to do was show up. All of the tour guides she used (the trip was across multiple cities) were incredible (especially Destiny in Hoi An/Ba Na Hills). I couldn’t have had a better time in such an amazing country, and Doris made it so easy. Highly recommend!

Long, my local specialist was outstanding, THE BEST! He has restored my faith in kimkim.

I had my first trip with kimkim to Croatia in Oct. 2019. The local specialist, Antonia, was amazing. She was a true "Travel Magician" and we had the best time thanks to her.

Second trip with kimkim was to Portugal in Oct 2022 with local specialist Beatriz based in Madrid, and it was an absolute disaster. Beatriz failed us in so many ways. Because of my 2019 trip experience, I got my closest friends to join this trip. We were all totally disappointed and I had to keep apologizing to my friends. I was determined as a result never to travel with kimkim again.

This time, I wanted to vacation in Vietnam and my daughter encouraged me to give kimkim another chance as she and her family returned from a very good trip with kimkim in summer. Against my better judgement I did and now very pleased to report, Long did a fabulous job from start to finish, and has restored my faith in kimkim.

At the outset I asked Long if he had read my 2 previous reviews, and told him that I expected him to perform and deliver to my expectations. And yes, Long more than delivered. He understood my "demands" - great sightseeing, great local food, the best but not outrageously-priced hotels, and superior guides/on-the-ground service.
Long put together a wonderful trip itinerary and was extremely responsive and helpful throughout the entire planning process.

Thanks to his diligence, and stellar customer service, my husband and I had the most enjoyable time and loved Vietnam.
We did so many interesting and fun things. Ate the best local food, great foodie tours. Stayed in well-located 5-star hotels - charming boutique hotel in Hanoi French Quarters, the best room (gigantic honeymoon room with this phenomenal round bed) on our Ha Long Bay cruise, and beautiful Moire Hoi An (IHG collection) right by the river in Hue, etc, etc.

On arrival in Vietnam, they provided VIP Fast Track Service at the airport, and we were escorted and breezed through customs.
We had our own private cars with excellent, careful drivers and great, very knowledgeable local guides.
While waiting to return home, we met fellow travelers at the airport who didn't do half the fun and exciting things we did - Highlights: Cyclo Tour (we were pedalled through downtown Hanoi in their version of rickshaw right smack in the heart of downtown traffic with our cyclist assuring us repeatedly "No. 1 Driver!" as he skilfully avoided oncoming buses and motor bikes), flat-bottom boat ride down the river in Tam Coc where the boats were rowed with feet not hands, Citadel (stunningly beautiful Imperial palace in Hue built with heavy French influence), basket boat ride in Hoi An and Sai Gon Night Street Eats with Vespa Wanderers (sat pillion on Vespa scooters and ferried from restaurant to restaurant eating the most delicious local food - best coffee, best Vietnamese sandwich, amazing fancy restaurant, best local dessert and capped it off with drinks at a nice bar.)

Long of Realistic Asia planned a fabulous itinerary for us and totally performed and delivered. He personally welcomed and met us in Hanoi with souvenir gifts handmade by his girlfriend, prepped us every day on what to expect the next day, made sure we had the best guides and drivers, checked with us every day to make sure we were happy and had no complaints....in constant contact and responded immediately to anything we needed.
In short, he was OUTSTANDING, THE BEST, another true Travel Magician.
He even checked and made sure we returned home safely.
Extremely well done Long and THANK YOU. You have restored our faith in kimkim.
We will be recommending good friends to you. Keep up your superior level of customer service.

Hotel Reviews

Hôtel des Arts Saigon - MGallery Collection

Ho Chi Minh City

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Moire Hoi An, Vignette Collection

Great location by the river and bridge

Authenticity & Character

Location

Cleanliness & Comfort

Silk Path Grand Hue

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Orchid Classic Cruise

Hai Phong

Great Cruise Leader. Amazing customer service in the dining room from chef down to servers.

Authenticity & Character

Location

Staff

Lovely, friendly, very attentive, extremely customer-oriented

Cleanliness & Comfort

The boat needs update and repairs in some areas.

The Oriental Jade Hotel

Hanoi

Lovely, charming well-located hotel with incredible customer service. We were having breakfast the first morning when a staff came to apologize if our sleep was disturbed by a fire alarm that went off mistakenly. The alarm was so soft, my husband couldn't even hear it when I asked him. Our final morning breakfast, a server came to say she knows we will have a 3-hour road trip to Ha Long Bay and could she pack a lunch bag for us. Amazing. During breakfast, I completed a review of the hotel, rated it the best, made a recommendation for a 2nd chair in the room and when we were checking out, the Hotel Manager came to personally thank us, gave us a small gift and thanked me for my recommendation. This is one hotel you must provide for all your guests in Hanoi. Amazing, phenomenal service, great breakfast, great location, comfortable and very clean room and all-around very attentive staff from doorman to reception to Restaurant staff. I have stayed in many 5-star, superior hotels but this one ranks way above the best because of its stellar, extremely attentive customer service. Definitely goes the extra mile!

Authenticity & Character

See my review

Location

See my review

Staff

Incredible, the best customer service possible. You will be floored!

Cleanliness & Comfort

The entire room and bathroom were clean

Activity Reviews

A O Traditional Vietnamese Culture Show

Ho Chi Minh City

Spectacular, amazing show. A MUST-SEE!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Exploring Ho Chi Minh city Tour

Ho Chi Minh City

A little boring but our guide tried his best. The choice of places to visit should be reviewed.

Quality of Experience

Guides, Drivers and Staff

Transport

Sai Gon Nights Street Eats with Vespa Wanderers

Ho Chi Minh City

Amazing experience riding pillion on a Vespa scooter and being ferried from restaurant to restaurant to enjoy the best food. HIGHLY RECOMMEND!

Quality of Experience

Food

Excellent pick of restaurants

Guides, Drivers and Staff

Very skilled and good Vespa drivers. Great customer service

Transport

Cam Thanh Fishing Village Tour & Basket Boat Ride

Hoi An

Very fun and unusual experience. Sailing down the river, nice and the spinning boats, great for the young

Quality of Experience

Food

Delicious, very good lunch

Guides, Drivers and Staff

Transport

Authentic Home Dining - Enjoy a traditional Hue dinner

Hue

Lovely experience - delicious food and great guide

Quality of Experience

Food

Loved the home-cooked food. The freshly-made in front of your eyes sesame dessert was so delicious

Guides, Drivers and Staff

Transport

Imperial City Tour of Hue Half-Day Exploration

Hue

Loved the Citadel. Uniquely beautiful with heavy French influence.

Quality of Experience

Guides, Drivers and Staff

Transport

Visiting Trung Trang cave - Disembark Cruise (Orchid Cruise)

Ha Long Bay

Interesting

Quality of Experience

Guides, Drivers and Staff

Transport

Onboarding Cruise To Lan Ha Bay (Orchid Cruise)

Ha Long Bay

Ha Long Bay is amazing. Stunningly beautiful. A must-do.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day trip to Hoa Lu & Tam Coc (Ninh Binh)

Hanoi

Very enjoyable

Quality of Experience

Guides, Drivers and Staff

Transport

Around the Old Quater by Walking and Cyclo Tour.

Hanoi

Loved it. Unique experience being propelled through crazy downtown traffic. Very skilled and entertaining cyclists

Quality of Experience

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

Incredible, very helpful

Quality of Experience

Guides, Drivers and Staff

Transport

Excellent, careful and very courteous drivers

This was our first experience in south east Asia. Doris prepared a wonderful itinerary for us. After inquiring our travel dates and interests, she designed a detailed and comprehensive plan for our trip encompassing everything we asked for and more good stuff. she was very meticulous in the design and was open to making changes at our request. The overall experience exceeded our expectation. In addition, she guided us through every step and carefully monitored all reservations and deadlines to ensure a perfect trip which it was.
She coordinated the tours, guides, drivers, hotels and flights to our liking and made changes when we asked. she helped with a couple restaurant reservations. she responded to our inquiries with no delays. she was also very personable and friendly which made the interaction that much more pleasant. I give Doris the highest remarks and recommendation as a travel consultant.

We had good guides in Bangkok, Central and South Vietnam . all showed enthusiasm and willingness to give us the best experience. Our guide in Ho CHi Minh city, Mr. Hung Ha was exceptional. The 3 guides in Hoi An city who covered different aspects of our stay were very good , friendly and enthusiastic. I would have all these guides again .

we had memorable moments in every place we visited. Hoi An stands out as well as the nature in Mai Chau and the trip to Mekong Delta. The ending at Phu Quoc island was so lovely ( this was Doris's idea and plan) that we could have stayed there two more days. so perhaps next time. we will not forget the time we spent there

Sincerely,

shant hamamah

Hotel Reviews

Indochine Lan Ha Cruise

Hai Phong

this was a one night cruise. amazing and friendly staff. very helpful in explaining the plan and activities. great food. it was not crowded so lots of space on the deck to enjoy the scenery and relax. the trip to the cave was awesome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ninh Binh Hidden Charm

Ninh Binh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nouvo City Hotel

Bangkok

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Star Hotel & Spa

Ho Chi Minh City

very nice and modern hotel within walking distance to many attractions , restaurants, night life, coffee shops . very helpful and friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Green Bay Resort Phu Quoc

The hotel was rustic and one feels in a jungle yet staying at a 5 star hotel. great pool, great beach, great service and wonderful staff. would f=definitely come back here at our next visit

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mai Chau Ecolodge

One beautiful hotel . one feels like staying in nature. Great restaurant and service. perfect location to wonder around. beautiful scenery

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

one of the best days to see this Delta and explore the local villages and all that they do . Superb guide

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An Countryside - Lantern Making - Gardening & Basket Boat Ride (HUT19) - Hoi An Ancient Town

Hoi An

great day to see the ancient town highlights and also the villages nearby. Lunch was very good. guides were superb

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mai Chau - Ninh Binh - Hoa Lu, Ancient Capital - Tam Coc Boat Trip

Vietnam

the boat trip was great.

Quality of Experience

Hanoi City Tour & Half-day Sightseeing by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)

Hanoi

great tour and guide

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok - Railway market - Floating market

Bangkok

kind of touristic and a long drive back and forth

Quality of Experience

Guides, Drivers and Staff

Transport

Bangkok City tour (B)

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We loved our guides and drivers in every city—they were extremely helpful and knowledgeable. The logistics were perfectly organized and we knew we were in good hands. All three hotels we stayed in were nice, with very good free breakfast options, and we particularly like the Saga Hotel in Hoi An. It made a huge difference to have Lucy’s help in choosing locations and organizing local assistance.

Our experience booking with Kim Kim and Trang was the best service and holiday booking experience we have ever had. The tour and hotel recommendations were perfect. In particualr the Allegro Hotel in Hoi An which was a small slice of paradise. We also love the Ocean Bay resort in Phu Quoc our biggest disappointment was not booking more time. The beach was pristine and the water was clear and warm. We did go to other beaches whilst there and they didn't compare and were less spotless. Our tour guide in Hanoi, Ben, was fantastic during our Jeep tour. We loved the personal touches such as taking us to his uncles apartment to see how people live in old Hanoi. I definitely recommend the egg coffee. Lunch was incuded and he showed us how to eat the local traditional food. It was a bit chilly but the Anatole hotel was located close to UniQlo to buy a warm jacket. The hotel was small and ideally located for the old town. In Hoi An our tour guide was Destiny and we were so lucky to have her as our guide. She was increadibly knowledgable and we recommended her to others visiting the area. Ho Chi Minh was probably our least favourite place and I know many reviews can be mixed - people see to love it or loath it. It is a BIG city and very bustling bt again our guide Richard was amazing. We stayed at the Le Vela hotel which we found to be a fairly generic hotel you migh find in any part of the world unlike the other hotels we stayed in during our trip - it should be noted this hotel is popular with locals on the weekend for weddings and birthday parties - so our Sunday arrival was perhaps more hectic than usual. We did have an issue with the airconditioning which appeared to be set permanently at 25c and despite having staff look at this it was not fixed - it appeared to be a default temperature. However, there was a fantastic french restaurant acorss the road and it was amazing food. Our 5 days in Phu Quoc was great and relaxing but was quite busy with Russian tourists. I think our choice of booking with a local person was evident throughour with fantastic almost daily communication from Trang. This was an absolute bonus when Vietnam Airline changed our flight back to Ho Chi Minh to a later time meaning we would not make our International connection home. However, Trang got straight onto this and rebooked the flight to allow us plenty of time to make our connection. We know if we had booked with an agent in Australia we would not have received such a quick response. It was sad we had to leave earlier meaning a 26 hour trip back to home but it was out of everyone's control. Ho Chi Minh airport is expensive so make sure you buy all of your souveniors prior to setting to the airport. Everything about the trip ran smoothly from the drivers to the tour guides. I could not recommend Trang more highly for your trip to Vietnam - you will not be disappointed. Thank you Trang your service was amazing and we are so delighted we choose you to book our memorable trip to Vietnam

We had no idea where to go but wanted to see Vietnam and Laos in a limited time frame. In that regard, KimKim did a fabulous job and we wish we had more time to see more of the country.

KimKim did a good job planning our itinerary and we didn’t once have to wait to meet up with our guides who were always on time. Our last guide, Richard, also the youngest, had the best English. He had also researched the history of Vietnam and the wars throughout their history and had prepared his own material to show us, further explaining them.

All our guides were knowledgeable but they were all also sometimes hard to understand as their pronunciation was often challenging to us. None of them really understood our questions when we strayed from the subject.

Our final excursion to the floating market was interesting to see but I’m not sure it was worth the long drive and it was one we would have skipped, especially given how bad our driver was.

Hotel Reviews

Can Tho Ecolodge

Can Tho

Location is away from anything but it is an eco-hotel. Quiet, large rooms, mediocre food. Pretty grounds.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Star Hotel & Spa

Ho Chi Minh City

Nice rooms, clean, ok food. Last two nights the pool and rooftop bar were off limits due to private parties but they did arrange access to a neighbouring hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hoi An Delicacy Hotel & Spa

Hoi An

Hotel was nice and certainly clean. Location was a little out of town but an easy enough walk. Quiet…/

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Paradise Sails

Cabin was good and food basic except for lunch the first day. One day trip and we did not go very far. Activities were basic and a little too crammed together. The bay is full of other tourist boats and the water is filthy although the landscape is pretty.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lalita Boutique & Spa Ninh Binh

Too far from town and not that nice of a hotel.

Authenticity & Character

Location

There were other hotels in same price range in town. This location required walking on a long, dusty and busy road to go anywhere.

Staff

Cleanliness & Comfort

Hanoi Pearl Hotel

Hanoi

Great location in the heart of Hanoi but the room was basic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Souphattra Hotel Luang Prabang

Luang Prabang

Comfortable hotel with large room and rating only suffered due to the location which is about 1.2 km from anything. Staff was great - food mediocre.

Authenticity & Character

Location

Sadly, can’t relocate the hotel.

Staff

Cleanliness & Comfort

Activity Review

Can Tho - Cai Rang Floating Market - Biking to Explore Local Villages and Orchards - Ho Chi Minh city

Can Tho

We had to travel too far with a lousy driver only to have a mediocre experience. This was part of the trip we would have been happy to skip. The floating market was interesting but not overwhelming and the bike ride was also lacking much interest.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Doris is the most professional and proficient travel representative to work with. Her suggestions, attention to detail, and follow through are perfect.

Hotel Reviews

Pullman Phu Quoc Resort

Phu Quoc

Wonderful Hotel with a great pool. Right on the beach!

Authenticity & Character

Newer modern design.

Location

The Hotel is a bit isolated however only 20 minutes from other attractions

Staff

Everyone was great

Cleanliness & Comfort

Very clean and house keeping did a wonderful job!

The Reverie Saigon

This is one of the most beautiful hotels we have ever stayed in. Book a corner room on a high floor and enjoy the magnificent views! Wow!

Authenticity & Character

The granite floors are simply a piece of art! The check in process is personal!

Location

Right in Times Square. Perfect lication

Staff

From the front door, to breakfast and beyond every staff member is professional, charming, and helpful!

Cleanliness & Comfort

The beds are amazing!

Indochine Premium Cruise

This boat is authentic and beautiful! I can’t imagine visiting Ha Long Bay on any other vessel.

Authenticity & Character

Beyond Compare!

Location

Staff

Wonderful in every way!

Cleanliness & Comfort

The beds are amazing.

Emeralda Tam Coc Resort

By far the best hotel in Tam Coc!

Authenticity & Character

Beautiful room with wood floors!

Location

Right on the water!

Staff

Cleanliness & Comfort

The Oriental Jade Hotel

Hanoi

The location is great. The staff is very helpful and attentive. The rooms are beautiful! The breakfast was superb.

Authenticity & Character

Love the boutique feel!

Location

Staff

Everyone works with a smile and is helpful!

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

This is a very interesting area! Worth the visit but a bit far from Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Halong Bay - Hanoi - Fly to Ho Chi Minh City

Vietnam

Flight was on time and good!

Visit Cu Chi Tunnels & Ho Chi Minh City Tour

Ho Chi Minh City

This is a very historic place to visit! So interesting!

Quality of Experience

Guides, Drivers and Staff

Transport

Ninh Binh - Halong Bay, Overnight on Cruise

Vietnam

Ha Long Bay is a must do while in North Vietnam!

Quality of Experience

Food

Guides, Drivers and Staff

Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Mua Cave - Tam Coc Boat Trip

Ninh Binh

Beautiful Day overall! So happy we did this!

Quality of Experience

Rural Area

Food

Guides, Drivers and Staff

Everything was on time and our guide was very knowledgeable with good english skills.

Transport

Car could have been a little newer and nicer but our driver was excellent. Loved his smile!

Hanoi Culture & Walking Tour

Hanoi

The sites visited were a great introduction to Vietnam

Quality of Experience

Food

All the food was great

Guides, Drivers and Staff

It was great to have the same guides throughout North Vietnam.

Transport

This was the only location where the vehicle could have been a bit nicer. Our driver was fantastic.

Where to start....This was a trip of a lifetime for us. This was our first time using KimKim and we were blown away! From the hotels, the food, the tours and most of all our tour guides; sheer perfection. Trang answered all my questions as the trip was unfolding, and really planned us a magnificent trip to Vietnam. Going North to South way to explore Vietam. We would definitely book again and will ask for Trang!

Thank you for making this trip one that will be in our hearts forever!

Ashley listened to us a created a fantastic trip combining the city, history, mountains, countryside and water. We traveled by bike, motorcycle, bus, plane and boat - all perfectly executed by Ashley and Kim Kim with all pick ups and drop offs, multiple drivers and guides and planned events. We were surprised at how GOOD EVERYTHING was - both the expected (the majesty of Halong Bay and the wonderful organized chaotic buzz of Hanoi) and the unexpected (very interesting and fun to learn about coffee and how to make drinks, walking through the alleyways of Hanoi with a brilliant guide on a food tour, the quiet mountains, decompressing watching the Mekong Delta, the markets, the detailed discussions with guides while on long walks). I am not a foodie - worse, I am vegan - and for vegans shy of travel I should mention that the food was amazing - and guides always confirmed / called ahead and asked questions to ensure that all worked for me. I have never eaten so well or such fresh produce. Lastly, the hotels, homestays and lodges that Ashley booked for us were perfect -- small, attentive helpful staff, efficient laundry service (perfect as we travel with only carry ons) and good for a cold beer in the late afternoon post the days exploration and the night's activities. Huge thank you to Ashley and KimKim for creating such a memorable trip!

Evrything was super easy and Lucy was the vest, always quick to respond and helpful.

From the beginning, Trang aimed to understand the type of trip I was seeking for myself and family. Our trip planning began almost a year before the trip. She was very patient and made so many modifications to my itinerary. I wanted a mix of rural, cultural, city and nature seeking. It’s very important for me to support local businesses and have an authentic cultural experience. All of my accommodations and tours satisfied my requests. 2 in particular - the nonprofit Cardamon Tent Camp and Canvas Orchid Retreat matched our priorities toward socially responsible tourism. Trang was also able to secure adjoining or adjacent rooms for each of our hotel stays. Prior to our departure, I had trouble with my flight and VISA. Thankfully, Trang was proactive in settling the VISA and adjusting my itinerary to accommodate my late change in plans. Throughout the trip, Trang checked in with me to make sure my accommodations and local tour guides were satisfying my needs. I wish that Trang could plan all of my future trips!