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Fantastic 21 Day trip · Vietnam - Feb 27 - Mar 18, 2020
Although Andy's name is listed as our local specialist - in reality all credit goes to Ha! We had never worked with a tour company before, but KimKim came highly recommended by my brother who had used them last year. Ha worked so closely with us in the planning - showing genuine flexibility and modifying the program to our exact specifications. We were in Vietnam and Cambodia with another couple - and had a wonderful trip. Even as the pandemic spread - Ha made sure we were safe and... read more
Fantastic Trip to Vietnam! February 27-March 17 · Vietnam - Feb 27 - Mar 18, 2020
We recently returned from an amazing 3-week trip to Vietnam, with a short detour to Cambodia. Ha at KimKim was so incredibly responsive in helping us plan the trip and continuing to customize it for us all the way to the end. She made it absolutely seamless with guides and drivers greeting us exactly as planned, and the hotels she selected more than met our expectations.
Some highlights were riding around Hanoi on a motorbike (driver provided!), biking and cooking classes in Hoi An (and... read more
A wonderful trip · Vietnam - Mar 1 - Mar 8, 2020
Huyen and all the guides were fantastic. Nothing but good things to say and great memories. Your service made my trip effortless because you did all the planning. Thank you so much. I will be back again. Ron Brooks
Vietnam and Cambodian Adventures with Kimkim · Vietnam - Feb 13 - Mar 1, 2020
We couldn't have had a better experience than we did in Vietnam and Cambodia thanks to Kimkim. All of our travels went smoothly with people meeting us at the airports and transferring us to our hotels. The local guides were all fantastic with good English skills and great knowledge to share. We especially loved Hui in Hoi An and Se Vannesak in Siem Reap. The accomodations were wonderful and very well located so we could walk to city centers for dinners. We had a great five weeks on the road thanks to Kimkim. Much thanks and appreciation to Will for setting it all up.
The Best Way to Plan and Book a Trip · Vietnam - Feb 13 - Mar 1, 2020
This is a great way to plan and book a vacation. Will worked us to put together a wonderful 4 week trip to Vietnam and Cambodia. Our accommodations were perfect- beautiful hotels every one with great staff and morning buffets. Our guides and drivers were always punctual, knowledgeable, and fun to be with. The activities were interesting and fun as well. Everything went as planned and we could just relax and enjoy the trip knowing every detail was well taken care of. We will likely never plan our own international trips again.
Excellent arrangements and experiences · Vietnam - Jan 12 - Jan 20, 2020
We used KimKim for our first visit to Vietnam because they use local people as tour arrangers and guides, and their reviews seemed to reflect the sort of trip we were interested in. Ms Thuy, who set everything up for us, and our guides, Mr. Nhan in the north, Ms. Tra My in the center of the country, and Mr. Loan in the south, were all exceptional resources and teachers.
Ms. Thuy suggested the itinerary, worked with us to make sure we could do what we wanted, made all of the arrangements... read more
Awesome Time in Vietnam! · Vietnam - Dec 26 - Jan 4, 2020
We thoroughly enjoyed everything about our Vietnam trip.
Alex was wonderful in helping organize our trip and super responsive.
Halong bay and Tra Que were definite highlights, as was hiking through Sapa.
All of our guides were friendly and knowledgeable. We only wish we had more time to explore further!
Fantastic And well organised trip · Vietnam - Jan 1 - Jan 16, 2020
Alex was incredible to deal with. From our first contact on KimKim, she was always available and made a great effort to really understand what we wanted. The trip went exactly as planned. Absolutely no issues along the way. And when we did have an issue on our home bound flight which had absolutely nothing to do with her, she was there helping us with last minute accomodation.
Alex also made an effort to come and meet us while in Hanoi.
The accomodation was great all the way through, Of... read more
5* itinerary with KimKim · Vietnam - Dec 23 - Jan 13, 2020
Our trip organised by kimkim was 5*. The trip was so well organsied; we didn't have To worry about anything. All our tour guides were excellent, knowledgeable and flexible which really helped with 3 young children. The accomodation waa faultless and our drivers were all on time and safe. We went back and forth on the intinerary for while and Thuy, our adviser, was happy to change, amend and suggest things as appropriate and didn't mind the back ans forth. The resulting itinerary was... read more
Vietnam · Vietnam - Dec 21 - Jan 4, 2020
The experience booking was extremely helpful for someone who does not enjoy or have time to plan a long trip. It was great having guides when we traveled into less touristy areas, and I really appreciated having all the transportation pre-arranged with no day of coordination required. We particularly enjoyed our guide Phạm Khiêm who took us on an over night trip to Pu Luong.
Tour guide Mr. Vy was very knowledgeable, and... · Vietnam - Dec 19 - Dec 26, 2019
Tour guide Mr. Vy was very knowledgeable, and very friendly. I enjoyed his company. We were able to interact with the locals through Mr. Vy, particularly at Mai Chau. The bicycle ride at Mai Chau is good. It is unfortunate that we picked the wrong time to come and miss the rice field growing season. It would have been beautiful. At Ninh Binh, I really enjoyed this leg. The hotel was fantastic. Mr. Vy recommended us to bicycle to Hang Mua, and that was great. I totally enjoyed the... read more
Northern Vietnam Trip · Vietnam - Dec 22 - Dec 28, 2019
Our trip to Hanoi organized by Nga via kimkim was great. From the start, Nga was able to customize our trip to fit our schedule & needs. Accommodating our various requests, she was able to give us various options to choose from especially during this holiday peak season. We spent 5 days in Hanoi and our local guide Chris was fantastic as well. Nga and Chris from Footprint were very helpful throughout the trip and would highly recommend them!
Wonderful Relaxing North Vietnam Holiday · Vietnam - Dec 8 - Dec 14, 2019
This was a wonderful trip arranged by Victor from KimKim travel and with local guide specialist Nga. It was off peak and my family had the luxury of the full 9 sitter van to ourselves served by 1 driver (Mike) and 1 local guide (Tom). They have local names but it was too difficult for me to remember.
There was a lot of driving and the driver was key to a safe and pleasant journey throughout. The local tour guide gave a very nice tour of North Vietnam mountainous beauty and experience of... read more
Wonderful Vietnam trip to celebrate our 25th Anniversary · Vietnam - Dec 3 - Dec 4, 2019
Miss Linh did a fabulous job! Our only trouble was not understanding that we had to take care of the Vietnam Visa ourselves. However, she ended up handling it for us and even did the fast track. I would recommend KimKim or the agency for Vietnam take care of it and include it in their fees because most Americans don't know how to do the Visa on their own. We were so worried about the Hong Kong portion of the trip that we overlooked doing the visa ourselves. Anyway that got resolved and she... read more
Best of Vietnam Review · Vietnam - Dec 3 - Dec 4, 2019
Best of Vietnam Review
Tour leader Ms Linh was very good.
Ms Pi was a very good tour guild in Hanoi. She was informative and helpful.
The boat cruise to Halong Bay was great....a must do if in Hanoi.
Taking the night train to Sa pa was very worth while. Sa pa is a stunning part of Vietnam and well worth visiting. Mi was a very good tour guild in Sa pa.
Phong was a very good tour guild in Hue and Hoi An. He was very flexible with our times and very informative.
Ben our tour guild in Ho... read more
Riding With Grasshopper · Vietnam - Oct 24 - Nov 27, 2019
We had a specific requirement to accommodate our own tandem bike. Kimkim and Grasshopper Adventures were very attentive to that and made it happen.
Our trip was a chain of itineraries beginning in Bankok and ending in Hanoi, with the mix of companions changing as we went. At one time we were 16 (a bit over the promised limit of 15) but on the final leg we were the only travelers, making it a private tour with a guide, a passenger van and a service truck and two drivers! A bit much for a... read more
This was a truly amazing trip, I got to see e... · Vietnam - Nov 14 - Nov 23, 2019
This was a truly amazing trip, I got to see everything I wanted to see and experience.
Alex the travel agent was simply amazing as well, catering this trip to my needs, available at any given time help, answer questions, give information and make any small changes I requested.
Thank you Alex and KimKim for an amazing trip
Wonderful Sapa trip with Local Guide Ms May · Vietnam - Oct 25 - Oct 28, 2019
We had a wonderful trip to Sapa with Ms May who picked us up from Lao Cai Train Station.
Ms May was helpful and took good care of us throughout the trip. She was with us from the start of our Sapa tour till the end where she sent us off at the Lao Cai Train Station for us to take our overnight train back to Hanoi.
During our tour in Sapa, she showed us the ways of the local and we went to the less crowded spots to have a splendid view of rice terraces. As it is very crowded to queue for the... read more
Vietnam 2019 · Vietnam - Oct 1 - Oct 10, 2019
I booked a trip to Vietnam with Ms. Thuy and she set everything up. We set off in Hanoi and out guide was great. He knew the area and was knowledgable about the sites we saw. We then had a few days in Tuy Hoa which we did ourself. This agency lets you customize trips to your liking and needs. I love that. We ended our trip in Saigon which was great too. Guide was great and was knowledgable. I would recommend Kim Kim. Great trip planning experience.
Northern Vietnam with stop to angkor wat · Vietnam - Oct 5 - Oct 16, 2019
Thuy was simply amazing. She was attentive and available at all times in the planning process and on our trip. Everything was seamless from our drivers picking us up on time to the expert guides and the lovely accommodations, we really could not have asked for more. My husband and I typically plan our own trips but with recent busy work schedules we really needed someone to step in and make sure all the details were nailed down & Ms Thuy did this flawlessly. She was willing to let us... read more
Great trip · Vietnam - Nov 23 - Nov 27, 2018
Alex and her team organised a bespoke company team trip in Hanoi. She was very flexible and patient and managed our requirements with great standards.
Highlights of Vietnam - 9 Days · Vietnam - Jul 4 - Jul 13, 2019
Our trip to Vietnam exceeded our expectations in every way. Victor put together an itinerary that was perfect for our group. He answered all of our enquiries promptly and was very flexible to suit any request we made.
Our English speaking guides were very friendly and more than willing to share their knowledge of Vietnam, its history and way of life. Our transport was comfortable and always on time.
The highlights of northern Vietnam were the evening street food tour of Hanoi by Vespa,... read more
SAPEA1621 - Vietnam & Cambodia Family Travel in June 2019 · Vietnam - Jun 19 - Jul 2, 2019
Thanks for planning a wonderful trip for my wife, daughter and me to Vietnam and Cambodia. The itinerary provided a number of diverse experiences, ranging from visits to historical sites, such as the Hoa Lo prison in Hanoi; introduction to the varying geography of northern Vietnam, ranging from rice fields to hill villages in Mai Chau to coastal areas to the river and caves of Trang An Eco-Tourism Complex; visits to cultural sites, such as Angkor in Cambodia, Hoa Lu, the ancient capital of... read more
Vietnam wedding trip · Vietnam - Apr 22 - Apr 28, 2019
We had an amazing time exploring different areas of the country. Even though our stay was short, we thought we experienced a lot of variety and interesting parts of the countries. Thank you for showing us your amazing country!!
Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Apr 15 - Apr 21, 2019
The trip is well prepared. I like going around Sapa and even though it was really hot on that day. Ha Long bay is the most memorable trip of Vietnam. Thanks Kim Kim and Will for arranging this trip.
Saigon to Dalat · Vietnam - Mar 30 - Apr 9, 2019
We booked 2 trips with Victor. The first was a 3 day trip to Cat Tien and then transport on to Dalat. The driver was great, the car very comfortable. We did choose to upgrade our accommodations at Cat Tien due to the extreme heat and humidity and felt we needed to have air conditioning. He arranged for several events in the park, which went well. Overall, we were pleased with his planning!!
Our other trip was a 10 day tour of North Vietnam beginning in Hanoi, and traveling up along the... read more
Highlights of Vietnam - 12 Days · Vietnam - Mar 17 - Mar 30, 2019
The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.
Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.
In summary, our... read more
Shopping · Vietnam - Mar 11 - Mar 16, 2019
On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the... read more
SAPEA380 Vietnam and Cambodia · Vietnam - Mar 3 - Mar 14, 2019
Wonderful experience and I felt taken care of . Traveling as a single woman I felt very safe.
Highlights of Vietnam - 12 Days · Vietnam - Mar 1 - Mar 15, 2019
Working with Victor was excellent and he was always super responsive. We were very happy with his services. We probably did too much travelling in the course of our 2 weeks, our fault as we wanted to see a lot. We had little time to plan our trip so more guidance on how much we could realistically see would have been useful. Overall we could have concentrated our trip in North Vietnam and the Central zone, leaving out the Mekong delta. To get to the delta we travelled for 1 day, by car... read more
SAPEV590 - Vietnam Family Travel in November · Vietnam - Nov 19 - Nov 26, 2018
Thank you for crafting a once-in-a-lifetime experience for my son and stepson. We had an amazing time in Vietnam under the care of Sens.
I’ve traveled to many places around the world, and I think Vietnam may very well be my favorite place. The food is wonderful, the scenery is gorgeous, and above all, the people are so kind and optimistic.
Regarding the tour. Mr. Khoa was an outstanding guide. He was pleasant, patient, and knowledgeable. He went out of his way to make sure we stopped at... read more
Best of Vietnam - 14 Days · Vietnam - Dec 23 - Jan 7, 2019
the trip was amazing and we were well looked after throughout! Especially the Tu Lan cave-trip was absolutely stunning and amongst the best I have ever experienced. The kids were completely in awe and we will all never forget the trip, the many friends we made and the many experiences we made. It is impossible to list all the other experiences but clearly, each component had its own value and exceeded our expectations.
Our guide for the food tour was very good, friendly,... read more
Best of Vietnam - 14 Days · Vietnam - Dec 21 - Jan 3, 2019
I would, and have recommended Kimkim to help plan any trip. We used them for the first time to help plan our trip to Croatia and had such a good experience we used them again for Vietnam. Victor made planning so easy, from helping with the itinerary, booking hotels and internal flights, private tours with great guides, transfers and getting our visa letters. He was always available if we had any questions while in Vietnam.
Khai was a great guide in Ho Chi Minh City and thanks to him we made... read more
SAPEV642 - Vietnam Family Travel in Decemeber - 05 Pax · Vietnam - Dec 20 - Jan 1, 2019
Linh and Ha were great trip advisors. They put together a great travel plan and stayed in touch our entire trip to ensure all was going well. They even booked a last minute trip during a very busy season that turned out to be a highlight
I highly recommend them
Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Dec 18 - Dec 24, 2018
Had a great holidays in Hanoi and Sapa. Fortunate to be blessed with good weather in both locations, although the cloud was a bit too low when we were in Sapa. Hence, missed the beutiful view of the valley from the Heavens Gate. On the whole, it was a good programme planned by Alex. The local guides were good and helpful.
Vietnam Adventure · Vietnam - Nov 25 - Dec 6, 2018
We had an amazing experience . Alex was very helpful and helped me set up everything from a-z .
If you want a tailored trip that will go beyond your expectations Kim Kim is the way to go
Best Of Northern Vietnam - 7-Day Itinerary · Vietnam - Nov 16 - Nov 24, 2018
My trip to Vietnam was packed with highlights. Here are the tops:
1) My first few days in Hanoi were great. I really enjoyed Kien and his historical perspective that he was able to provide about Hanoi and Vietnam. It was clear that he studied history at the university, and had many interesting stories and perspectives to share. I walked away with a very rich view of Hanoi and Vietnam, both historically and present day. Kien also let me take my time and come back to him with questions which... read more
Highlights of Vietnam - 9 Days · Vietnam - Nov 3 - Nov 18, 2018
We spent 18 days in Vietnam and Cambodia. Lovely places to visit.
I could not fault Kimkim tours. It was so well organized. They really want you to have a great experience. Alex is a huge asset to the company. English was perfect. Alex looked after us from start to finish. She responded to our text right away, whenever we needed her.
We had a problem with our visa (completely our fault) Alex helped us all the way.
If there was one thing I would like to see improved, would be some of the... read more
Saigon to Angkor in 8 Days · Vietnam - Nov 5 - Nov 11, 2018
Our trip was fantastic. we were in Vietnam for 2 weeks total but 8 days were with the Grasshopper tour and they were definitely the best days of the trip. I especially loved being in the villages and meeting the people and seeing the details of community life. We passed by many towns and stopped to meet the villagers that were working in their homes, making baskets, cleaning rice, creating machetes, etc. the villagers were warm and welcoming.
The food on the trip was fantastic; the... read more
Saigon to Angkor in 8 Days · Vietnam - Nov 5 - Nov 11, 2018
It was simply amazing! From the early planning to the quick response to our pre visit questions, Adam and Ging we’re wonderful. We couldn’t have asked for more.
Both our Vietnam crew and Cambodian crew were fabulous. We fell in love with both countries because of them and had an truly authentic experience. I could write for hours about how great each guide, mechanic and driver were. They were kind, funny, unbelievably helpful and knowledgeable!
We can’t wait to recommend them to others!
Thank you so much to all of them!
Vietnam tour · Vietnam - Oct 31 - Nov 3, 2018
We were a bit worried with two families of four going to Vietnam for the first time but I have to say, after the experience, I’m already looking for our next destination with kimkim! We have traveled extensively on our own but sometimes you want to de-stress and let someone do the figuring for you. That’s why this was perfect! Alex had us set up with everything we wanted to do from start to finish and LaLa (our guide) took us to places we never would have gone to on our own - hidden eateries... read more
Highlights of Vietnam - 9 Days · Vietnam - Sep 29 - Oct 7, 2018
Overall, the trip was great. I would appreciate more details prior to the trip. Mike was great but he wasn’t needed the entire time. I didn’t know we would have a full time tour guide. We didn’t really need that. We would have preferred 2 hotel rooms and might have paid extra at a few sites to have that. Again, we didn’t know in advance what we had. In Hanoi and Hoi An, the room was way too small for 3 people, especially Hoi An since it was 3 nights. I might have settled for a lower... read more
Hanoi · Vietnam - Aug 26 - Aug 30, 2018
Tang & Driver Thang were fabulous. Their planning and execution was perfect. The route interesting with plenty of variation. The bikes perfect. The weather - we’ll sadly torrential rain and some flooding on 3 of the 5 days. But we still thoroughly enjoyed ourselves. Thanks for a great cycling holiday.
CAMBODIA WITH BEACH BREAKS IN KOH RONG & SIHANOUKVILLE · Vietnam - Jun 17 - Jun 29, 2019
I am extremely thankful to Alex, who was exceptionally experienced and created an intenarary which was perfect. She helped and advised all along. I will definitely be recommending Kim Kim to my family and friends .
I will also be contacting alex to arrange a trip for me to Cambodia
Once again thanks for making my journey memorable
Graduation Gift · Vietnam - Jun 18 - Jun 29, 2018
If given the opportunity to use this this site again - I wouldn't hesitate! The experience from first conversation with Andy to the last adventure on the Vespa tour of Saigon and each incredible adventure in between was perfection! Our guides and driver in each city (Hanoi, Hoi Ann, Mae Chau, Saigon) were professionals, full of knowledge and fun. We fell in love with Hoi Ann and wish we could have spent more time there!
Highlights of Vietnam - 9 Days · Vietnam - May 11 - May 19, 2018
Victor was a great operator. From beginning to end, he was responsive and explained things very well. I had bit of a negative review on our onsite local tour guide at Hanoi and I've given that input to Victor. He was very professional and made sure my feedback was heard. In my business, the question I always ask my customers is: Would you recommend our services to your friends, family and associates? I would definitely recommend KimKim to my friends and look forward to using you... read more
Vietnam nature trip · Vietnam - Mar 31 - Apr 19, 2018
We had a great time touring Vietnam and Cambodia for three weeks. We wanted a trip that covered the main tourist areas, as well as getting out to some of the national parks to see the birds and wildlife. Kimkim put together a package that encompassed everything we wanted to do, and suggested more items too. Everything worked according to plan. We had six different guides in various parts of the countries, and all did an excellent job. All spoke English to a reasonable or better standard,... read more
Looking to do a VN cycling trip, probably about 2.5 weeks duration · Vietnam - Mar 4 - Mar 24, 2018
We worked with Adam, then Ging from Garasshopper Adventures. Other than some issues with the weather, the entire trip was nearly flawless. Our guides were top notch. Knowledgeable, helpful and personable. We especially liked Thang and Nguyen. I would highly recommend Kimkim and Grasshopper.
Ho Chi Minh and Central Highlands · Vietnam - Feb 28 - Mar 18, 2018
The guides and in country contacts from Exotic Voyages were great. There was one change made to the itinerary after our deposit that was unacceptable. It involved an eighteen hour trip on a non express train. The in country contact (Giang) was wonderful in dealing with the problem, and more than made us happy. Saigon, the Mekong Delta, Hue, and Bach Ma National Parks were great places for visit. Hoi An was also beautiful, but the people being brought in by buses from the cruise ships... read more
vietnam biking · Vietnam - Mar 4 - Mar 14, 2018
The hotels were outstanding. The guides did a good job in Hanoi and Saigon. They tried very hard to make us happy. The Cycle team was OUTSTANDING....the Bikes were new and the electric assist is a must! I would recommend this to anyone thinking of doing a Vietnam bike trip. Food selections gave us a real mix of Vietnam food, WE loved the trip!!!!!
Trip to Vietnam · Vietnam - Feb 9 - Mar 7, 2018
My wife and I just returned from an incredible month in Vietnam and Cambodia. What an incredible blend of culture, history and cuisine. We are recently retired and have always been fiercely independent travelers. I pride myself on my research and trip planning, but being Vietnam, we decided to get some local help.
After reading the positive reviews, we selected Kim Kim as our travel platform. They put us in touch with Andy Carroll, the Vietnam expert and the process was flawless. Andy... read more
South Vietnam Feb 17th-24th · Vietnam - Feb 17 - Feb 24, 2018
We booked with kimkim for our week in Vietnam, mainly for travel (car transport, mid-week airfare, lodging, etc.), as well as one full-day tour of the Mekong Delta. After a small hiccup in the communication during the trip planning, I have to say that everything went smoothly. Transport was on time, the lodging was excellent and had great locale, and our Mekong Delra tour guide, Lucy, was very good. It became clear that we were actually experiencing a local travel agency (that we gave a... read more
Trip to Vietnam · Vietnam - Jan 5 - Jan 13, 2018
Thank you, thank you and thank you again Andy for putting together such an exhilaratingly wonderful itinerary for me in Vietnam !! I loved the way you listened to what I was interested in when we chatted and texted several times beforehand because you really knocked it out of the park for me with everywhere I went !! Each place and all accommodations from the tropical feel of my hotel in the colorful and ancient city of Hoi An, to the gorgeous hotel in the significantly historical city of... read more
Vietnam post medical clinic · Vietnam - Jan 5 - Jan 7, 2018
Everything from KimKim was great. I had a large group with a lot of moving parts. Andy was calm, cool, and collected each step of the way. I had some people in the group who extended their stays for private tours - Andy helped them each individually and gave them exactly what they wanted. I couldn't have asked for more. The chat setup made communication easy, payment was a simple link, and when one member of my group had an emergency visa problem, KimKim stepped in and got it done in... read more
First time in Vietnam · Vietnam - Dec 23 - Jan 2, 2018
Had a fantastic trip. Well worth it. I would recommend Kimkim to anyone that would like their trip organised for them. Andy was really easy to communicate with and our guide Dat was very knowledgeable and accommodating.
VIETNAM CENTRAL HIGHLAND 3 DAYS · Vietnam - Dec 30 - Jan 1, 2018
Had a good trip . Good driver and guide . V interesting tours.
Food was also V good.
Only disappoint was the second nights accommodation, described as a homestay, l have stayed in many homestays across vietnam while they are all different this one could not be described as a homestay as there was nobody living there!
Because of this although I enjoyed the tour l would not use you again or recommend you as the homestay sold was not genuine. I appreciate the original homestay was not available but the one provide was not acceptable.
Vietnam · Vietnam - Nov 27 - Dec 13, 2017
The trip was simply amazing. We loved all our hotels as well as our guides. The only area we were disappointed with was communication with Andy. He never checked in with us once during our 17 days in Vietnam and Cambodia. When we emailed him from the states he was slow to respond and sometimes failed to address our questions. When we emailed him from Vietnam he was slow to respond, sometimes inaccurate in his responses and one time failed to respond at all, regarding a timely issue.
North Vietnam & Laos · Vietnam - Jul 1 - Jul 21, 2017
The trip planning was great. Trying to get 7 people organized was like trying to herd cats, but all our requests were handled well.
Vietnam and thailand · Vietnam - May 29 - Jun 17, 2017
Andy went through all the details prior to our visit, so when we arrived, the trip was tailored to exactly what we had asked. The organization, once we were in Vietnam, was excellent. Someone was always waiting to meet us, and the guides were all friendly and informative.
No effort was spared to make little tweaks and changes. Correspondence was friendly and made us feel very comfortable about trusting Andy with our trip.
northern vietnam · Vietnam - May 10 - May 17, 2017
Really impressive timely response and really appreciated the flexibility to make changes to accommodate different dates. Having now visited Vietnam our only comment would be that it would perhaps have been good to get more and wider suggestions to choose from to tailor the trip e.g. a cooking experience or an interesting stop on the car journey from Sapa to Hanoi. it did feel a bit as if we were on the 'standard' tourist circuit that could have been booked fairly easily locally - although the... read more